College of Business Administration Education

Human Resource Management Program

CBM 112 – Operation Management and TQM
Course Syllabus

COURSE INFORMATION
1. Course Number : CBM 112
2. Course Name : OPERATION MANAGEMENT and TQM
3. Course Description : This course provides different frameworks, contemporary developments and strategic
choices of today’s operations management and TQM. It also includes strategic planning for products and services,
forecasting techniques, TQM, production models and systems for developing successful operational strategies, processes
and for innovating.
4. Pre-requisite : BAHR 211
5. Co-requisite : None
6. Credit : 3.0 units
7. Class schedule : 5 hours per week ( 1 Term )
8. Program Educational Objectives (PEO) of BSBA-Human Resource Management:
Three to five years after graduation, the BSBA-Human Resource Management graduates are expected to:
a. a. Exhibit competency in the application of concepts, principles, theories and philosophies in Human
Resource;
b. Demonstrate transferable skills such as teamwork, self-management and problem solving.
c. Become creative, innovative and highly educated HR specialist.
d. Communicate effectively in various contexts.
9. Student Outcomes (SO) of Human Resource Management and their links to PEO

Upon graduation, the BSBA Human Resource Management students are PEO
expected to: A B C D
1. Apply the principles of the different forms of communication;

2. Prepare, analyze, and evaluate using Human Resource Management tools  
 
3. Demonstrate the values of fairness, transparency, accountability, hard work, 

honesty, patience, diligence, innovativeness as HR Practitioner;
4. Perform quality work, understand the concepts and principles of good  

interpersonal relationship toward linkages and develop a strategic outlook; and
5. Participate actively in business associations and comply with their policies and  
obligations and demonstrate leadership qualities, civic mindedness and socially 
responsible.
CoursCourse
10 Outcomes (CO) of CBM 112 and their links to SO

SO
a b c d e
 CO 1. Articulate the fundamental concept and applications of E E E E
1operation management and TQM.
 CO 2. Apply the process that integrates and converts several E E E E
resources used in the operation of the organization.

Legend: I = Upon attainment of this CO, Students will have been introduced to the SO.

E = Upon attainment of this CO, Students will have been enabled themselves to attain the SO.

D = Upon attainment of this CO, Students will have been demonstrated partly or fully to the SO.

CBM 112 Date Revised: Date Effective:

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Operation Management and TQM May 2018 1st Semester 2019-2020
Filename: CBM 112
 College of Business Administration Education
Human Resource Management Program
CBM 112 – Operation Management and TQM
Course Syllabus

Program Educational Outcomes

Vision: By 2022, a globally recognized
institution providing quality, affordable and 1. Exhibit competency in the
open education. application of concepts,
principles, theories and
Mission:To provide a dynamic and philosophies in Human
supportive academic environment through the
highest standards of instruction, research and Resource;
extension in a non-sectarian institution 2. Demonstrate transferable
committed to democratizing access to skills such as teamwork, self-
education. management and problem
solving.
Values: Excellence, Honesty & Integrity, 3. Become creative, innovative
Innovation and Teamwork and highly educated HR
specialist.
Core Competencies: 4. Communicate effectively in
 Quality education; various contexts.
 Affordable education; and
 Open education

Course Outcomes (CO)

Student Outcomes

1. Articulate the fundamental

1. Apply the principles of the different forms of concept and applications of
communication; operation management and
TQM.
2.Prepare, analyze, and evaluate using Human
Resource Management tools 2. Apply the process that
integrates and converts
3. Demonstrate the values of fairness, several resources used in the
transparency, accountability, hard work, honesty, operation of the organization.
patience, diligence, innovativeness as HR
Practitioner;

4. Perform quality work, understand the concepts

and principles of good interpersonal relationship
toward linkages and develop a strategic outlook;
and

5. Participate actively in business associations

and comply with their policies and obligations
and demonstrate leadership qualities, civic
mindedness and socially responsible.

CBM 112 Date Revised: Date Effective:

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Operation Management and TQM May 2018 1st Semester 2019-2020
Filename: CBM 112
 College of Business Administration Education
Human Resource Management Program
CBM 112 – Operation Management and TQM
Course Syllabus

11. CO Assessment Task Alignment

CO Assessment Task Assessment Coverage
Theory-based Practice-based Schedule

1 Multiple choice Case Analysis/ 1st Exam Lesson 1-2

Articulate the fundamental concept and questions Group Report
applications of operation management and Essay questions Assignment 2nd Exam Lesson 3 -4
TQM True or False
question 3rd Exam Lesson 5,6,7

Multiple choice
2 Apply the process that integrates and questions Role playing/ Final Exam Lesson 1-9
converts several resources used in the Group report
operation of the organization. Oral recitation Research
Presentation

*Final assessment will be a comprehensive examination (from first topic to the last) in a Multiple
Choice Questions

12. Assessment Task Details (Theory Based)

Assessment Coverage Assessment Details
Schedule Task

First Exam Lesson 1-3 Multiple

Choice You are expected to articulate the management,
Identificationoperation management and TQM, production and
Matching Type operation managers and explore the historical
True or False evolution and great contributors, context, key
Essay concepts, scope and ideas in operation management
(10% of the and TQM focusing on the physical resources uses and
exam) handling different activities. Enables to realize how
system interrelated of planning, organizing, and
controlling. Understand production system model,
classification and characteristic focus on product and
service that manager responsibility.
Essay You are expected to demonstrate the role of process
Second Exam Lesson 4-5 Questions design/redesign in operation management and TQM,
Multiple capacity of your facilities, planning balances,
Choice differentiates strategic facility plan and discuss the
True or False factors affecting the process design decision and the
Matching Type different process types for manufacturing and service
(10% of the operations to be competitive advantage.
exam
Third Exam Lesson 6-7 Multiple You are expected to explain the development of

CBM 112 Date Revised: Date Effective:

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Operation Management and TQM May 2018 1st Semester 2019-2020
Filename: CBM 112
 College of Business Administration Education
Human Resource Management Program
CBM 112 – Operation Management and TQM
Course Syllabus

Choice purchasing into strategic supply, control material ,

Questions better inventory system evolved and outline the
True or False various sourcing strategies available to the firm, and
Question explain the when, why, and where TQM should be
(10% of the used. Described BOM and its uses in MRP system.
exam) Able to expound objective of work measurement and
methods.
Final Exam Lesson 1- 10 Multiple You are expected to exhibit and appreciate the
Choice importance of strategy to production and operation
Question management and describe the major types of
(30% of the strategies and strategy processes and explain the
exam) development the key developments in strategy in
both manufacturing and service contents.

13. COURSE COVERAGE

TIME
TOPICS FOR FIRST EXAMINATION TLA Required Readings
FRAME
Week  ORIENTATION (UM VMG, BSBA PEO,  Lecture/Discussion
1-3 Grading System)

 Introduction to Production and Operation  Oral Sharing on related

Management topic  Student Handbooks

 Historical evolution of production  Research article  3G E-Learning (2018). Theory,

management reading/discourse practice and techniques in
production and operation
 Concept of production management. New York: 3G E-
Learning LLC
 Production system  Group Reporting

 Production management

 Operating system  Quizzes

 Operation management

 Managing global operation  Group Activity

 Capacity planning

TOPICS FOR SECOND EXAMINATION

Week  Materials Management  Lecture/Discussion

4-5  Concepts of materials management  3G E-Learning (2018).
 Material planning and control Theory, practice and
 Purchasing  Oral Sharing on related techniques in production

CBM 112 Date Revised: Date Effective:

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Operation Management and TQM May 2018 1st Semester 2019-2020
Filename: CBM 112
 College of Business Administration Education
Human Resource Management Program
CBM 112 – Operation Management and TQM
Course Syllabus

 Stores management topic and operation management.

 Inventory control and management New York: 3G E-Learning
 Standardization  Cooperative learning LLC
 Simplification  Group Reporting
 Camilar-Serrano, A. O
 Value analysis
(2016) Strategic operation
 Ergonomics management. Intramuros,
 Just in time Manila: Unlimited Books
 Inventory Management and Control  Quizzes
Library Services and
 Concepts of inventory management Publishing
and control
 Inventory classification system
 Work measurement  Group Activity
 Work sampling

TOPICS FOR THIRD EXAMINATION

Week
6-7  Material Requirement Planning (MRP)  Lecture/Discussion
  3G E-Learning (2018). Theory,
 Oral Sharing on related practice and techniques in production
 lSO Quality Assurance and Control topic and operation management. New
 Quality York: 3G E-Learning LLC
 Control  Cooperative learning
 Inspection  Montoya, Rome Sheriff G.
 Quality control  Research article (2017) Strategic
reading/discourse production and operation
 Statistical process control
 Group Reporting management. Intramuros,
 Quality circles Manila: Unlimited Books
 Total quality management Library Services and
 ISO 9000 series  Quizzes Publishing
 ISO 14000series
 Group Activity

TOPICS FOR FOURTH EXAMINATION

CBM 112 Date Revised: Date Effective:

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Operation Management and TQM May 2018 1st Semester 2019-2020
Filename: CBM 112
 College of Business Administration Education
Human Resource Management Program
CBM 112 – Operation Management and TQM
Course Syllabus

 Work Measurement  Lecture/Discussion  3G E-Learning (2018).

 Audio Visual Theory, practice and
Week 8- 9 Presentation techniques in production
 Research article and operation
 Supply Chain Management reading/discourse management. New York:
 Concepts of Supply 3G E-Learning LLC
Chain Management  Camilar-Serrano, A. O
(2016) Productivity and
 Electronic Data  Group Reporting
quality management.
Interchange
Intramuros, Manila:
 Participants in the Unlimited Books Library
Supply Chain Services and Publishing
 Quizzes


 Group Activity
 Group Research
Presentation

CBM 112 Date Revised: Date Effective:

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Operation Management and TQM May 2018 1st Semester 2019-2020
Filename: CBM 112
 College of Business Administration Education
Human Resource Management Program
CBM 112 – Operation Management and TQM
Course Syllabus

14. TEXTBOOK

 3G E-Learning (2018). Theory, practice and techniques in production and operation management. New York: 3G E-
Learning LLC

15. SUGGESTED REFERENCES

a) Cacho, G. (2017). Operation management. New York, NY: McGraw-Hill Education

b) Garg, P. (2015). Production and operation management. New Delhi, India: S. K. Katana & Sons
c) Rose, D. (2019). Total quality management for organizational excellence. New York: Clanrye International
d) Production operation management (2017). New York: 3G E-Learning

16. COURSE EVALUATION

Assessment Methods
Weights
EXAMINATIONS

A. Exam 1 – 3 30%

B. Final Exam 30%

- MCQ and Problem Solving

CLASS PARTICIPATIONS

C. Quizzes 10%

D. Research 15%

E. Oral recitation 10%

F. Assignments 5%

Total 100%

17. Policies and guidelines

a. Attendance is counted from the first regular class meeting.

b. A validated student identification card must always by worn be all students while attending classes.
c. Cheating is strictly prohibited. Any form of dishonesty shall be dealt with accordingly. Honesty is called for at
all times.
d. Valid examination permits are necessary in taking the examinations as scheduled. CELLULAR PHONES or
any ELECTRONIC GADGETS are NOT allowed during EXAMINATIONS. Prescribed PRC calculators are
allowed to use.
e. Base-15 grading policy should be observed. Students who obtained failing scores in major exams are
recommended to attend the tutorial class.

CBM 112 Date Revised: Date Effective:

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Operation Management and TQM May 2018 1st Semester 2019-2020
Filename: CBM 112
 College of Business Administration Education
Human Resource Management Program
CBM 112 – Operation Management and TQM
Course Syllabus

Prepared by: Recommending approval:

RESTIE E. TORRES, MBA VICENTE SALVADOR E. MONTAÑO, DBA

Dean

Reviewed by: Reference reviewed by:

RAMONCHITO M. NALANGAN, MM BRIGIDA E. BACANI

HUMAN RESOURCE, Program coordinator Head, LIC

Approved by:

PEDRITO M. CASTILO II, EdD

VP, Learning Innovation and Design

CBM 112 Date Revised: Date Effective:

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Operation Management and TQM May 2018 1st Semester 2019-2020
Filename: CBM 112