1 2

Perception Variables
1 Bank locates at convenient place 1 5
2 Bank ensures the availability 2 3
3 Bank provides the promised service standard 1 3
4 Bank honors its promises/commitments in time 2 4
5 Bank provides good responses 1 3
6 Bank takes quick actions in case of complaints 5 5
7 Staff of Bank inspires trust and confidence to the studies 3 5
8 Bank caters the future needs of students well before 5 3
9 Bank provides proper attention to the student quires 3 4
10 Bank works for the well wishing of students 5 5
11 Bank's staff is very much cooperative and well listener 2 3
Suggestion Variables
1 More staff facilitates at the centre 3 3
2 More electronically operated systems and procedures 1 1
3 Hiring IT qualified staff 1 1
4 Providing the staff training and coaching 1 2
5 Using more IT oriented services methodology 2 2
6 Developing more cooperative and sharing styles in rendering services 1 1
Demographic Variables
1 Gender 1 2
2 In which program you are 2 2
3 In which semester 3 3
4 Your average monthly Visits to Bank 2 2
5 Do you have any personal relation to any member of Bank Manegement? 2 2
 3 4 5 6 7 8 9 10 11 12

5 1 4 2 2 1 1 1 3 1
3 1 2 2 2 2 1 2 2 1
3 2 2 4 3 1 2 2 1 2
5 1 2 4 3 2 2 4 4 2
5 2 3 4 2 2 2 3 4 1
1 1 3 3 2 2 2 3 1 2
4 1 2 2 4 2 2 2 3 1
5 2 2 4 4 2 2 2 4 2
1 2 2 4 1 2 2 2 1 2
1 2 2 4 2 2 2 2 2 2
1 2 3 4 2 2 2 3 1 1

1 1 4 1 2 2 2 4 1 1
1 2 2 1 2 1 3 5 4 1
5 2 2 1 3 1 3 5 1 2
3 3 2 2 3 1 2 1 4 2
4 4 3 2 2 2 2 4 4 2
5 4 2 1 2 2 3 2 1 2

2 1 2 1 1 2 2 1 2 2
2 2 2 2 2 2 2 2 1 1
3 3 3 3 3 3 3 3 1 1
3 3 3 2 2 2 3 3 1 4
2 1 1 2 2 2 2 2 2 2
 13 14 15 16 17 18 19 20 21 22

3 3 2 2 1 2 1 1 2 2
3 3 3 2 3 3 1 1 2 1
2 4 2 2 2 3 1 3 3 2
2 3 2 3 2 2 5 2 2 2
2 3 2 2 1 1 1 2 4 1
2 4 2 4 2 1 1 1 2 1
2 4 2 5 1 2 3 2 1 2
3 4 3 3 1 3 2 3 2 2
3 4 3 4 2 1 3 1 3 3
3 3 3 2 2 2 2 3 3 2
3 4 3 2 3 1 3 2 2 2

3 4 3 2 2 2 1 4 1 1
2 4 2 4 2 3 3 5 2 1
2 4 2 2 2 1 4 5 2 2
3 3 3 4 3 2 2 2 1 1
2 3 2 2 3 3 3 2 1 2
2 4 2 4 2 2 4 5 2 1

2 2 2 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 4 1 1 1 1
2 2 2 1 2 2 2 2 2 2
 23 24 25 26 27 28 29 30 31 32

2 2 1 2 1 1 1 1 1 1
3 3 2 3 3 3 3 3 2 2
4 5 2 2 2 2 2 2 3 2
1 2 2 2 2 5 2 2 4 5
2 2 1 4 5 2 5 4 5 2
2 1 2 3 4 3 4 4 2 3
2 2 1 4 3 3 3 2 3 2
4 2 2 2 4 2 4 4 2 2
5 1 1 4 2 2 2 3 2 2
3 1 1 2 4 4 2 2 2 2
3 1 1 3 3 3 3 2 2 2

2 3 3 1 1 1 1 1 2 2
2 2 3 4 4 4 4 2 2 2
2 2 3 2 2 2 2 2 2 2
3 1 3 2 3 3 3 3 4 4
4 2 2 3 2 2 2 3 2 2
1 1 2 2 2 2 2 2 2 2

1 1 2 2 1 2 1 1 1 2
1 1 1 1 1 1 1 1 2 2
1 1 1 3 3 4 4 3 4 4
1 1 4 4 4 3 4 3 3 1
2 2 2 2 2 2 2 1 2 2
 33 34 35 36 37 38 39 40 41 42

1 2 1 1 2 2 1 1 5 4
2 3 3 1 2 5 2 2 3 3
1 2 2 2 1 2 4 2 4 3
2 4 4 2 2 3 2 1 2 2
2 3 2 1 3 1 3 2 4 4
2 2 4 2 4 3 4 3 4 3
2 4 2 1 5 4 3 2 3 5
2 2 2 2 5 2 2 4 4 2
3 3 3 1 3 4 1 4 4 3
2 2 3 1 1 5 3 2 3 4
3 5 2 2 4 3 2 3 4 2

1 2 4 1 1 1 1 2 3 3
2 2 2 1 5 2 3 3 4 4
2 2 2 2 3 5 2 1 5 2
1 2 2 1 2 3 1 1 5 5
2 2 2 2 4 1 2 1 5 3
2 2 2 1 3 3 2 2 5 3

2 2 2 1 2 1 2 1 1 2
2 2 2 2 2 2 2 2 2 2
4 4 3 1 4 1 1 1 1 1
3 4 4 4 4 1 1 3 3 2
2 2 2 2 1 2 2 2 2 2
 43 44 45

2 2 3
3 3 2
1 2 3
2 4 4
1 4 2
1 3 4
1 4 3
1 2 2
1 4 4
2 2 3
1 4 4

2 4 2
1 1 3
1 3 4
3 1 3
3 3 2
1 3 3

1 1 1
2 2 1
1 1 1
3 3 1
2 2 2
 0 1 2 3 4 5 6 7 8 9
1 1 2 1 2 1 5 3 5 3
2 5 3 3 4 3 5 5 3 4
3 5 3 3 5 5 1 4 5 1
4 1 1 2 1 2 1 1 2 2
5 4 2 2 2 3 3 2 2 2
6 2 2 4 4 4 3 2 4 4
7 2 2 3 3 2 2 4 4 1
8 1 2 1 2 2 2 2 2 2
9 1 1 2 2 2 2 2 2 2
10 1 2 2 4 3 3 2 2 2
11 3 2 1 4 4 1 3 4 1
12 1 1 2 2 1 2 1 2 2
13 3 3 2 2 2 2 2 3 3
14 3 3 4 3 3 4 4 4 4
15 2 3 2 2 2 2 2 3 3
16 2 2 2 3 2 4 5 3 4
17 1 3 2 2 1 2 1 1 2
18 2 3 3 2 1 1 2 3 1
19 1 1 1 5 1 1 3 2 3
20 1 1 3 2 2 1 2 3 1
21 2 2 3 2 4 2 1 2 3
22 2 1 2 2 1 1 2 2 3
23 2 3 4 1 2 2 2 4 5
24 2 3 5 2 2 1 2 2 1
25 1 2 2 2 1 2 1 2 1
26 2 3 2 2 4 3 4 2 4
27 1 3 2 2 5 4 3 4 2
28 1 3 2 5 2 3 3 2 2
29 1 3 2 2 5 4 3 4 2
30 1 3 2 2 4 4 2 4 3
31 1 2 3 4 5 2 3 2 2
32 1 2 2 5 2 3 2 2 2
33 1 2 1 2 2 2 2 2 3
34 2 3 2 4 3 2 4 2 3
35 1 3 2 4 2 4 2 2 3
36 1 1 2 2 1 2 1 2 1
37 2 2 1 2 3 4 5 5 3
38 2 5 2 3 1 3 4 2 4
39 1 2 4 2 3 4 3 2 1
40 1 2 2 1 2 3 2 4 4
41 5 3 4 2 4 4 3 4 4
42 4 3 3 2 4 3 5 2 3
43 2 3 1 2 1 1 1 1 1
44 2 3 2 4 4 3 4 2 4
45 3 2 3 4 2 4 3 2 4
 10 11 12 13 14 15 16 17 18 19
5 2 3 1 1 1 2 1 1 2
5 3 3 1 1 2 2 1 2 2
1 1 1 1 5 3 4 5 2 2
2 2 1 2 2 3 4 4 1 2
2 3 4 2 2 2 3 2 2 2
4 4 1 1 1 2 2 1 1 2
2 2 2 2 3 3 2 2 1 2
2 2 2 1 1 1 2 2 2 2
2 2 2 3 3 2 2 3 2 2
2 3 4 5 5 1 4 2 1 2
2 1 1 4 1 4 4 1 2 1
2 1 1 1 2 2 2 2 2 1
3 3 3 2 2 3 2 2 2 1
3 4 4 4 4 3 3 4 2 1
3 3 3 2 2 3 2 2 2 1
2 2 2 4 2 4 2 4 1 1
2 3 2 2 2 3 3 2 1 1
2 1 2 3 1 2 3 2 1 1
2 3 1 3 4 2 3 4 1 1
3 2 4 5 5 2 2 5 1 1
3 2 1 2 2 1 1 2 1 1
2 2 1 1 2 1 2 1 1 1
3 3 2 2 2 3 4 1 1 1
1 1 3 2 2 1 2 1 1 1
1 1 3 3 3 3 2 2 2 1
2 3 1 4 2 2 3 2 2 1
4 3 1 4 2 3 2 2 1 1
4 3 1 4 2 3 2 2 2 1
2 3 1 4 2 3 2 2 1 1
2 2 1 2 2 3 3 2 1 1
2 2 2 2 2 4 2 2 1 2
2 2 2 2 2 4 2 2 2 2
2 3 1 2 2 1 2 2 2 2
2 5 2 2 2 2 2 2 2 2
3 2 4 2 2 2 2 2 2 2
1 2 1 1 2 1 2 1 1 2
1 4 1 5 3 2 4 3 2 2
5 3 1 2 5 3 1 3 1 2
3 2 1 3 2 1 2 2 2 2
2 3 2 3 1 1 1 2 1 2
3 4 3 4 5 5 5 5 1 2
4 2 3 4 2 5 3 3 2 2
2 1 2 1 1 3 3 1 1 2
2 4 4 1 3 1 3 3 1 2
3 4 2 3 4 3 2 3 1 1
 20 21 22
3 2 2
3 2 2
3 3 2
3 3 1
3 3 1
3 2 2
3 2 2
3 2 2
3 3 2
3 3 2
1 1 2
1 4 2
1 1 2
1 1 2
1 1 2
1 1 1
1 1 2
1 4 2
1 1 2
1 1 2
1 1 2
1 1 2
1 1 2
1 1 2
1 4 2
3 4 2
3 4 2
4 3 2
4 4 2
3 3 1
4 3 2
4 1 2
4 3 2
4 4 2
3 4 2
1 4 2
4 4 1
1 1 2
1 1 2
1 3 2
1 3 2
1 2 2
1 3 2
1 3 2
1 1 2
1 2 1 2 1 5 3 5 3 5
5 3 3 4 3 5 5 3 4 5
5 3 3 5 5 1 4 5 1 1
1 1 2 1 2 1 1 2 2 2
4 2 2 2 3 3 2 2 2 2
2 2 4 4 4 3 2 4 4 4
2 2 3 3 2 2 4 4 1 2
1 2 1 2 2 2 2 2 2 2
1 1 2 2 2 2 2 2 2 2
1 2 2 4 3 3 2 2 2 2
3 2 1 4 4 1 3 4 1 2
1 1 2 2 1 2 1 2 2 2
3 3 2 2 2 2 2 3 3 3
3 3 4 3 3 4 4 4 4 3
2 3 2 2 2 2 2 3 3 3
2 2 2 3 2 4 5 3 4 2
1 3 2 2 1 2 1 1 2 2
2 3 3 2 1 1 2 3 1 2
1 1 1 5 1 1 3 2 3 2
1 1 3 2 2 1 2 3 1 3
2 2 3 2 4 2 1 2 3 3
2 1 2 2 1 1 2 2 3 2
2 3 4 1 2 2 2 4 5 3
2 3 5 2 2 1 2 2 1 1
1 2 2 2 1 2 1 2 1 1
2 3 2 2 4 3 4 2 4 2
1 3 2 2 5 4 3 4 2 4
1 3 2 5 2 3 3 2 2 4
1 3 2 2 5 4 3 4 2 2
1 3 2 2 4 4 2 4 3 2
1 2 3 4 5 2 3 2 2 2
1 2 2 5 2 3 2 2 2 2
1 2 1 2 2 2 2 2 3 2
2 3 2 4 3 2 4 2 3 2
1 3 2 4 2 4 2 2 3 3
1 1 2 2 1 2 1 2 1 1
2 2 1 2 3 4 5 5 3 1
2 5 2 3 1 3 4 2 4 5
1 2 4 2 3 4 3 2 1 3
1 2 2 1 2 3 2 4 4 2
5 3 4 2 4 4 3 4 4 3
4 3 3 2 4 3 5 2 3 4
2 3 1 2 1 1 1 1 1 2
2 3 2 4 4 3 4 2 4 2
3 2 3 4 2 4 3 2 4 3
2 3 1 1 1 2 1 1 2 3
3 3 1 1 2 2 1 2 2 3
1 1 1 5 3 4 5 2 2 3
2 1 2 2 3 4 4 1 2 3
3 4 2 2 2 3 2 2 2 3
4 1 1 1 2 2 1 1 2 3
2 2 2 3 3 2 2 1 2 3
2 2 1 1 1 2 2 2 2 3
2 2 3 3 2 2 3 2 2 3
3 4 5 5 1 4 2 1 2 3
1 1 4 1 4 4 1 2 1 1
1 1 1 2 2 2 2 2 1 1
3 3 2 2 3 2 2 2 1 1
4 4 4 4 3 3 4 2 1 1
3 3 2 2 3 2 2 2 1 1
2 2 4 2 4 2 4 1 1 1
3 2 2 2 3 3 2 1 1 1
1 2 3 1 2 3 2 1 1 1
3 1 3 4 2 3 4 1 1 1
2 4 5 5 2 2 5 1 1 1
2 1 2 2 1 1 2 1 1 1
2 1 1 2 1 2 1 1 1 1
3 2 2 2 3 4 1 1 1 1
1 3 2 2 1 2 1 1 1 1
1 3 3 3 3 2 2 2 1 1
3 1 4 2 2 3 2 2 1 3
3 1 4 2 3 2 2 1 1 3
3 1 4 2 3 2 2 2 1 4
3 1 4 2 3 2 2 1 1 4
2 1 2 2 3 3 2 1 1 3
2 2 2 2 4 2 2 1 2 4
2 2 2 2 4 2 2 2 2 4
3 1 2 2 1 2 2 2 2 4
5 2 2 2 2 2 2 2 2 4
2 4 2 2 2 2 2 2 2 3
2 1 1 2 1 2 1 1 2 1
4 1 5 3 2 4 3 2 2 4
3 1 2 5 3 1 3 1 2 1
2 1 3 2 1 2 2 2 2 1
3 2 3 1 1 1 2 1 2 1
4 3 4 5 5 5 5 1 2 1
2 3 4 2 5 3 3 2 2 1
1 2 1 1 3 3 1 1 2 1
4 4 1 3 1 3 3 1 2 1
4 2 3 4 3 2 3 1 1 1
2 2
2 2
3 2
3 1
3 1
2 2
2 2
2 2
3 2
3 2
1 2
4 2
1 2
1 2
1 2
1 1
1 2
4 2
1 2
1 2
1 2
1 2
1 2
1 2
4 2
4 2
4 2
3 2
4 2
3 1
3 2
1 2
3 2
4 2
4 2
4 2
4 1
1 2
1 2
3 2
3 2
2 2
3 2
3 2
1 2
Name Labels Test Applications
con_plac convenient place (Tan) Data Reliability
req_equ required equipments/tools (Tan) Analyze
serv_std promised service standard (Rel) Scale
intm_com in time commitments (Rel) R.Analysis
gud_resp good responses (Res) Statistics
qk_actn quick actions (Res) Item
trst_con trust and confidence (Assure)
futr_ned future needs (Assure)
pr_atent proper attention (Emp)
wel_wish well wishing (Emp)
cooprtiv cooperative & well listener (Emp)
mr_staff More staff facilities
mr_equip More electronical systems
mr_itstf Hiring IT qualified staff
trn_coch staff training and coaching
mr_it more IT oriented
mr_coop more cooperative & sharing
gender Gender
program Program
semester semester
visits Visits to SAC
pr_ralat personal relation