SHEKH AYAZ

House no. 11, Village - Chora, Noida, Secotr – 22, - 201301

Email: Shekhayaz7869@gmail.com
Contact: 7703960956,

Objective:

To obtain a challenging and rewarding career in a dynamic corporate environment, seeking a position
where my skills, experience and varied abilities will be used effectively & to make my every day at work
a learning one.

Profile:

 Well-Organized and Hard-Working Individual with more than 06 Years of Customer Service
Experience including New Client Acquisition, Client retention, Client Satisfaction& Field Sales.
 Believes in taking Initiatives and in being proactive thereby ensuring that increased productivity
of the team.
 Versatile skill set with experience in customer service, sales and adorable communication.
Received multiple awards for excellence in customer service. Recognized skills in mentoring,
mediating between employees, and in leading team projects.
 Strong Knowledge of B2B, B2C, E-commerce Industry, Education Sector, Mentoring and
guiding the students, Online Branding & marketingetc.
 Bilingual, award-winning customer service employee with strong written and oral
communication skills. Trained and experienced in resolving customer complaints and promoting
conflict resolution.

Professional Experience:

Vertex Customer Management INDIA Pvt Ltd – Noida - November 2015 to August 2016

Customer care Executive –

Key Performance areas:

 Worked with the Process of Vodafone In-Bound.
 Handling customer queries and complaints.
 Co-ordinate with Team Leader & Managers.
I son BPO – India mart Sales Process June 2017 to 2018

Sales Representative (Online sales)–

Key Performance areas:

 Sales over internet.
 To Connect MSME/SMEs with Internet profile.
 Meet to customer & convince to online business.
 Co-ordination with field Team.
 Co-ordination with operation Manager/Team leader and project delivery Team.

Team Leader (Online Sales/Service)–

Key Performance areas:

 Process Management – Team productivity, Attendance, Attrition, Shrinkage & Process
adherence.
 Daily team meetings with executives ensuring target achievement & adherence to processes and
policies.
 Monitor competitor activities and devise effective counter measures.
 Develop Talent within the team and ensure that the team members are fully trained on the
product/process side and consistently exceed customer expectations.
 Identification of training gaps & conducting performance reviews.
 Keeping to targets and managing KPI's & KRA's.

Digitech -India mart Sales Process July 2018 to Aug 2020

Team Leader (Online& Field Sales/Service)–

Due to outstanding performance during Lockdown, I got promoted as a Manager role in Sep
2020.

airvincible indore ( India Mart Process ) Service Provider Manager - April 2022

Key Performance areas:

 Process Management – Team productivity, Attendance, Attrition, Shrinkage& Process adherence.
  Daily Meet with Leaders to understand the issue as well as for the solutions.
 Co-ordination with Campaign Team for service management.
 Assess the strengths and weaknesses of the sales team and manage the sales program accordingly
 Presenting business performance, forecast customer acquisition, areas of development and trends
in monthly meet.
 Co-ordination with clients for documentations and matter required for profile hosting.
 Monitor competitor activities and devise effective counter measures.
 Ensure maximum customer satisfaction by addressing customer queries & grievances and
achieving delivery and quality norms, so that there is no leakage of business opportunity.
 Develop Talent within the team and ensure that the team members are fully trained on the
product/process side and consistently exceed customer expectations.
 Identification of training gaps&conducting performance reviews.
 Making joint calls with the executives/Leaders and help them closed the Deals.
 Keeping to targets and managing KPI's & KRA's.
 Execute the day plan & monitor the daily working of the Team.
 Imparting Sales & Product training to the subordinates and ensuring high retention of team.
 Sometime we need to meet with the client on his Office.
 Preparing & tracking the Span Data.

Awards and Achievements:

1. Runner-up Best Executive award for the Quarter July’17-Sept’17

2. Runner-up Best Team Leader award for Quarter Apr’19-Jun’19
3. IndiamartPillar of Success(Less Leakage) for the month of September’19, October’19 &
December’19.
4. Indiamart Emerging Star for less Shrinkage & less Attrition for the month of August ’19,
October’19, December’19 & January’19.

Skills:

 Mentoring and guiding Executives and Leaders very well.

 Having a knack for sales.
 Good interpersonal and presentation skills.
 Having a keen interest and deep understanding of the Indian business.
 Motivate Team for the sales target

Academia:

 Bachelor of Arts from Veer Kunwar Singh University ( Aara ) in 2017.

  12thfrom .B.S.E.B in 2014.
 10th from .B.S.E.B in 2012.

Personal Vitae:

Date of Birth: 15th May 1997

Father’s Name: Shekh Faiyaj ( Expired )
Marital Status: Single