[@] Amanda Crandell Ju Pare (@) thx i ae FOREIGN LANGUAGES PRESSPreface ‘Miscommunication can destroy a business. This book helps prevent those miscommunications by giving readers the tools they need to improve their English level and fluency. Readers will learn naturally, easily, as they are guided through a rich variety of dialogues set in a wide range of business situations exploring a diversity of topics. Because verbal communication skills are especially vital in business situations, this book focuses on patterns of spoken and even some vernacular English, the way people really talk in the English speaking business world. Experience in actual spoken English as presented in this book gives readers the advantage over those many non-native English speakers who devote the bulk of theic language study to memorizing vocabulary lists and reading texts, leading to what is sometimes called the “Memorized Textbook” syndrome. Studying spoken English really can be easy, even in a fast-paced and demanding world. Take this book with you on the go. As each dialogue is independent of the others, you can study them piece by piece. Take the 15 minutes you're stuck in traffic to read a topic. Carry it with you on the subway. Squeeze in a few minutes here and there. You'll be able to improve not only your English, but your ability co communicate. Good Luck! Amanda Crandell JuYASH BARU RES Bt NE) ARLE SI TL, CAR RTA i BM, MACH. PBR. SRATRRL, MER ASME, LEK EHR A TS Se GRAF, KSEE, Tee JT oY SE A, AUS I TSR A PAR A I. KE SEES A BRERA | TEASE ER, Pe ARES GE BB TRAHOMS, KPRITAIY “ASHE”. SOMA AME, BES See seth. BOR. TTL SAG, APTA ABM EC, RAT ARSE. HE HL A MARMOT, 15 SMe TE— TER, ASIN A ILLS BOI IR, AREY A TBE Jy ASCH He TAFE EE. Bis! 4€#: Amanda Crandell JuSw FRAP ERE — 4 PRR, BD TT LR Pa: RRA: Higa: ABA + REARS HALA : RAY: CREM ROR, RRR TE W, CACMHMERTRMRS te, RS ih, ABALA. AUB MARR, BAA A. BE 618) Ae ALR — 4H RS REE Ag HAR te. ALRBEB AS MP3 Se BOUT ANE TAA). AF PEAR, BUR SOT BT a a — I HB A RE Wik; FWP AZ OT, RENT RE IP IE A AE AE UD mw, WG AEH) LTE MUR EE ADEE, SUE So AAA MP3 BORSA, RAW SHB! BL. PUTAS PTAC de, SE RR ES SUH, Sit Be ya eal pe, AUPE RS AAT OR EER RELA, OR SEES, ARPT DBR 2 ASTRA ee Ad A BO TK We, BRS A YAK. ME, WRT BA, FES IAAT A LAR RIS WFR BA AP SR HS GR I BS Fe, BMMEA Aiba TCONTENTS BR Day-fo-Day Office Bi: 1 Faxes (8 + 2 2. Telephone Calls iH - 6 3 Making Telephone Appointments Hii TY) +10 4 Memos #255 vee +14 5 Business Correspondence Tj We ff + 18 6 Placing an Order FIT HL + 22 Office Talk PAB RIE 7 Co-Workers [n]ae 8 Bosses BHR +> 9 Brainstonming $efAWIE 10 Commuting #eA 2645 F BE 11 The Working Lunch “TEP Business Trip #55 itt 12 International Business Travel EERIE SHAT --e-t ee eeseeeeeree 46 13° Dressing for Business #522 14 Hotel Situations PRATT 15. Negotiating, thie Subway FEMME on--cnosesessarnaeenrsensseansaeias 58 Client Reception #45% Ft 16 Receiving Clients 242%) 17 Entertaining Clients JAAR 18 Accommodating Foreign Clients Hef [9% FP 19 Faceoey Torts BILLS sorececeeceennennees axsssscsearseensieanianses Business Communications #3 20 Personal Introductions -AJMA- 21) Small Talks IPH vee 22 Delivering Bad News (18774. 23° Polite Questions FL@#EfH] ----- + 82 + 86 9024 Farewells 3213!) --- Negotiation i#¥! 25 26 27 28 29 Clarifying the Stakes HAIG ++ Making Concessions {iit Discussing the Bottom Line GIES Accepting and Confirming $252 Alii, ~ 110 Hard Bargainers VS. Soft Bargainers $248 fo $° Alli AAD AE Company Organization 2: 314444 30 31 32 33 34 CEO HATA Stockholders BAR Board of Directors #3582 Managerial Staff EEA SA Laborial Staff #3 HUT. « Meetings and interviews Si Arik 35 36 7 38 Executing Meetings Ff + Performance Reviews Iti Agendas SiN fi - Making Requests Ei) 32 Presentations se 35 Bie 39 40 4l 42 43 Preparation and Developing Your Topic #24 ANP RIG - Introductions and Beginnings S}23#IFF& + ad Making Transitions in the Body of the Presentation ei& 4789 Conclusions #i¢ + Q &A (Question and Answer Period) #27] BY Bt Data BFR AEB 44 45 46 47 48 Trends 53% ---- Systems ffil}BE ++ Scheduling AERC SWOT Analysis SH4}F Statistical Reports BURST --Technology #7 49 50 51 52 53. Financial Topics USiFB 54 55 56 57 58 Email Fab A Computer Technology HSH EEA Running an Internet Business MLE AMER + Electronic Gadgets BASF" kh ‘Web-based Marketing E344» Costing MAS +++ Budgets Hi - Auditing i} The Economy 43 + Fundraising $248 - Legal Topics sig 59 60 61 62 63 6A Confidentiality SL Lawyers #4 Contracts #171 + Copyright MEL Patents fil +++ Environmental Regulations IBS + 254 Marketing Topics S335 6 66 47 68 6o Marketing Surveys Tisai) #¢- Target Audience Appi See Print and Media Advertising EWUfll AUR AT “i - Promotional Events (2 #4783) - Developing the Market HHH ITF 266 270 Sales Topics $15 70 7 72 2B 14 75 Selling Points 3&5 Trade Shows 5 54 EIS Sales Reviews MEENA - Product Demonstrations iii; Following up on Leads ZC NF + Customer Service BUI - 278 290International Topic: 76 7 78 79 Sourcing HE 4E Export/Import i O/#EO Exchange Rates #38 International Greeting Methods [i] Big Business |Z. al 80 81 82 83 84 Mergers 473# Competition EG +++ Climbing the Corporate Ladder fA U2 Branch Offices S}32 HUH. + Consulting #F if + Employment Practices fz AiR a 85 86 87 88 89 90 Fair Pay A5¢ 3H + Recruiting Personnel A AFH Retirement jf Partnership A4E IR Résumés fai F Job Interviews SRI ii Social and Equalify Issues +2 FSigw a 92 93 94 95 Women in the Workforce lyre Discrimination J# - Welfare 77 Labor Unions 4 Strikes and Demonstrations 527 AAR BURT Continuing Education aka 96 7 98 99 100 MBA “Tay FEE Management Training @ EEA Gi Sill Seminars/ Workshops HIES/ DHT Company Retreats AB] Hill] Teambuilding A BAREBESORTIRA- BINS Faxes i ee 7 Useful Expressions J Beginner - . There are time sensitive matters with this case . Lam afiaid I can’t wait any longer. . [ant beginning to think he’s trying to avoid me. ‘Try to get a hold of him again. 1 2, 3 4. 5. What if I can’t speak to him ditectly? 6. Ask his secretary to fax them, 7. How do I find Martin’s fax number? 8. ['ll email you their office number later today. 9. I need those brief§ ASAP. 10. T guess the fax machine is out of paper, too. 2 Intermediate od ae 4. Can you have the briefé from the Anderson Firm's lawyer on my desk by tomorrow moming? Getting those Anderson briefs has been harder than you can imagine. Give him a call and see if he can fax them first thing. Have them fixed over, with a copy also faxed to Martin’s office. ‘You can also call their office and ask the secretary to give you their fax number. ayren T'm waiting for some urgent faxes from headquarters, I’m pretty sure they came in last night. 7. Everything that came in off the fix machine last night is all on your desk, 8. If the copy is unreadable, 1'll call them and ask them to refax. 9, These copies are so dark, I can't make out any of the words. Advanced - 1. Thave tried to contact their lawyer many times, but every time I call, his secretary says he’s in a meeting or out of the office, or away on business. You know, 1 think the fax machine is out of toner, I can change the toner cartridge. . It Jooks like the fax: machine ate half my important faxes, and che ones that made it through are so blurred ox too light, they're unreadable! 4. Don’t worty, I'll have someone look at it this afternoon, and in the meantime, I'l have your documents re-faxed to our other fax machine. 5. Yes, but this one will have to be re-faxed as well. And look, there’s about three pages mnisaing! er“eB Buitien 1, BORFAM LARS. 2, IMBRARERS T 0 3. REBHREBERER. 4. BREE RF 5. BREA ARDEA? 6 7 8. 9. . HEAD BEREHA RRL, BREAAERNST HAS? . SRAM FIRM DAS AS BABB RERKSARLPK. 10. RBLSANVEKT . wwii BE J 1 BRR BRA Oa Al OP Ba BAR 03? RSURGHADAMP RU ROR SERRE STR, BAAS LAH EIUR. CHREZLE, BALTHDABE-ORA. ETRE MASTS, LB SRE RE. RESLMORAER, ARAB RR LR ART. 7. PRR LERMAN RAMEE LT DREATHERI, RAT SILT RK SEEALWPREART, RIABETHR, ae BBY 1 RESRAMMNHATRRLSR, BHR SLITS, LHBEMNMENSRADAS, EAHRHET. BATERARNBE AT SRERT. ERALCAMERTRANERRER EE, 1B LASRNAXTEAROREAR, RADAE! BH, RORTFRERARA—T, BIB, B TALEO Sct RAE HAL LS ARH, AURMEREALRL—B. HRA, KDT 3 HM! Wille fg, RTL Phrases Day-to-Day Office AHS brief HPA matter 8 case RF avoid BES, Sait highly SER possiole 3 AEN) deadline Hii seoretary 3 fax eR directly Hie rolodex Siti seit ( Bae RESZH. Hi ABIES BRSIBAER) urgent BAe headquarters S83 blurred #Hadh copy BA unreadable AEE tefax Rie barely JIRA toner eH) meantime fiat document 3x time sensitive Atala toner cartridge Tafee quite afew RE can't wait any longer 78 #2 & KA than you can imagine Ht ERE stand a chance ##1& get a hold of 423 first thing 27%, Bt fax over HR get on it ARTA ASAP (=as soon as possible) RTE RE pretly sure #48 come in (eit off the fax ste nba take alook @—Fjalogue 1 : Can you have the brie from the Anderson, Firm’s lawyer on my desk by tomorrow morning? There are quite a few very time sensitive matters with this case. T am affaid I can’t wait any longer 1: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times, but every time I call, his secretary says he’s in a meeting or out of the office, or away on business. I am beginning to think he’s trying to avoid me. : That’s highly possible. He knows if we miss our filing deadline, we don't stand a chance to compete against them for the bid. ‘Try to get a hold of him again. Give him a call and see if he can fax them first thing. What if I can’t speak to him directly? : Ask his secretary to fax them. It’s the same thing. Have them faxed over, with a copy also fixed to Martin’s office. + How do I find Martin’s fax number? Is he in your rolodex? : No, but you can also call their’ office and ask the secretary to give you their fax number. I'll email you their office number later today, + Okay, ['ll get on it first thing : Be sure you do, I need those briefs ASAP. Dialogue 2 -—-- + Did you put this morning's faxes on my desk? I'm waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night + Everything that came in off the fax machine last night is all on your desk. But I noticed that some of the fixes came through pretty blurred. Maybe you can take a look at them. If the copy is unreadable, I'l call them and ask them to refix. : Yeah, you're going to have to call them and get them to be re-faxed. These copies are so dark, I can’t make out any of the words : What about that one? : This one? This one is so light I can barely read it. How can that be? : You know, I think the fax machine is out of toner, 1 can change the toner cartridge. That should solve the problem. + Yes, but this one will have to be re-faxed as well. And look, there’s about three pages missing! It looks like the fax machine ate half my important faxes, and the ones that made it through are so blurred or too light, they’re unreadable! : I guess the fix machine is out of paper, too. Don't worry, I’ have someone look at it this afternoon, and in the meantime, I'll have your documents re-faxed to our other fax machine.Day-to-Day Office BB HS SUL BIE YOULL A: BRE RZ AREER ERA DEMORERMER DAS FB? RARE EM LAM RE, MORREBST. 2, RRLATATOMP RARER ERSS, ROAM RMRALE RK, AE -ARAITEN, MMBBRUMERSM AAR, RAREST. RIE REL RRER, tow abo I A, AMAA TRE. fb ALAR RANGE T 4, SRAM, RAIL ATA MLAS ART. HAUNT. MITA, AAOEAD LRA EAR. B: F-BRARRLEREREAD? A; UEfBAOBEBIRSR EH AIS eae HRREZA, BSDTHDASE—H BA. SAFERNG TORS? TROP IRIN LI? 2 RH, AMET AMD AST, IURERERS, SRO MAMA 5 SB ARASH B, HH. BOWED. A; EME. RERASASUCPR, da UII WMMtitte Mills Milli Witt MW BOE 7 Mill A: (HESS HRRRRRLT O? RESAMARARR, RRA SAMEERA BIT. B, PABLRARAHAUAROREALT. Ail, RERNALRAATANMAR Ho HERITAGE. MRRATERO, RATER R A: RE, PRABHHMHTSPLMEAR—K, RESAPOSREART, RTAGEH HR. B, MEARE A: RW? ROMEXART, BARRA — 5 gue anne Gave B. BASRA? ae re HTS B; RAR, THERMO E AY 7 ae, RILLWERER—T, RHDAMB RAT. A, RSH, THRASRER EEE. GRRE, WOT I HE! SRRACAN CRTREWEEEAE, HMA SHUMVARABMMRAR, A el B, RESAANLRAT. MIO, ROATTRARARS—T, GAM, RILMOSE SPEAR ELIA MTLREERA HSRIT 5 Telephone Calls HIS Beginner - . Hello, thank you for calling Bradford and Sons. i, 2. This is Tracy speaking, how may I help you? 3. May [ tell her who is calling? 4, Can you please hold for a moment? 5. I'll check to see if she is available. 6. Would you like to leave a message for her? 7. How may I direct your call? 8. I'd like to speak to someone about reservations. 9. [can help you with that. 10. When do you expect him back in? 11. Could you please spell your last name for me? Intermediate ----------- 1. I would like to speak to your director of human resources, Ms. Jenkins, please. 2, Just a moment, I'll check to see if she is at her desk. 3. This is Bill Burton from Milford Insurance, I’m calling in regards to our meeting next Tuesday. Yes, please have her retum my call when she veturns to the office I'm sorry, I didn’t quite catch that, could you please repeat the number? Yes, and I represent Milford Insurance. Can I take your name and number and have him get back to you’? a. 5. 6. a 8. Til have Tony call you frst thing tomorrow morning. Advanced 1. It’s best if she can get in touch with me before 3 pm today; she can reach me at my office number, 635-8799. I'm sorry, Mr. Burton, just to confirm, your name is spelled BUU-R-T-O-N, is that correct? v 3. I will make sure Ms. Jenkins receives your message and returns your call before 3 pm this afternoon. 4. The person you need to speak with is Tony Parker, he makes all the arrangements for our executive accounts, 5. He'll be out all afternoon, he might not be able to return your call until tomorrowmei A BY “i . es, RHEE ANREREAT. REBEA, ATARERBRAG? HSRREHLSO? BORS—S LGB? RAEBEWAIADAS. . BRA AT Ha? BEEBE? RERARMUISAHES. BRB RHIC. 10. PRAT Het t Ze BT RAE LIE? 11. a Pe, FEZ BE BTL MII |. PARRA HAD RBS EBS BMEBIA HS, RABDMETREDAS, - LEK RRR AS) OLR + HM, RB BRT BIANREDS SH, PHODASESRRGA WE, DARL, BESER—TRgSwe? RN, REKRBEREAAN, BRLZS MBAS TG? RithAsasis. RiLLERS— LURABE Bi, me he BIT Ye MRUSRTS 3 een WET. FTDAB BIA 695-8799 MATAR. PRAE, AHBS, RAAA-TRHS SE B- URT-ON 7 RCSA SHAS Ba, ibbESRES 3 ARAB IAS RBER—THE - tz, BPR. h-TFRRSEDAS, BARRA EAR Big. HERE REBR Day-to-Day Office BBB director 4 hold AERBIE, AE7F available TRAP, AIBA extension (ia) Sil confirm HbA represent f&% direct 35% reservation (HiRISE) 3 7, WA, penthouse Batts handle Jee booking HiT arrangements 32#F executive HEAR account #F suppose #873. human resources A Jy #t last name #& Thank you for calling. 38-46 Ro This is X speaking. BEX. How may I help you? ae #F PBA? dust a moment $—BJLo at one's desk AAS away from one’s desk 8 4E2» RE in regards to leave amessage BO{S reium a call Ii get in touch Hea seach sb. #2B)5LA get back to [al come back in BAVA be out Haze beable to fee% Dialogue 1 - : Hello, thank you for calling Bradford and Sons. ‘This is Tracy speaking, how may I help you? B; Hello, 1 would like to speak to your director of human resources, Ms. Jenkins, please, Az Just a moment, I'll check to see if she is at her desk. May I tell her who is calling? B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday. A: Thank you, Mr. Burton, Can you please hold for a moment? I'll check to see if she is available. : No problem. : I'm sony, Ms. Jenkins is away from her desk. She has already left for lunch Would you like to leave a message for her? B; Yes, please have her return my call when she returns to the office. It’s best if she can get in touch with me before 3 pm today; she can reach me at my office number, 635-8799, : I'm sorry, I didn’t quite catch that, could you please repeat the number? + No problem. My office number is 635-8799. Tell her to ask for extension 31. : I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O.N, is that correct? : Yes, and I represent Milford Insurance. : I will make sure Ms. Jenkins receives your message and rerums your call before 3 pm this afternoon, B; Thank you very much. > ro > po Dialogue 2 : Hello, Pasadena Inn, this is Sandy, how may I direct your call? I'd like to speak to someone about reservations T can help you with that. What date would you like to make a reservation for? We'll be arsiving May 12”, but I would like to make reservations for the penthouse. : Ob, I'm sory sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, he makes all the arrangements for our executive accounts. Unfortunately, he’s not here right now. Can I take your name and number and have him get back to you? A B; A: B; A B; When do you expect him back in? A: He'll be out all afternoon; he might not be able to retum your call until tomorrow. ‘Will that be alright? B: Yes, I suppose. My name is Sam Darcy. He can contact me at 660-843-3235. A; Could you please spell your last name for me? B; Sure. It’s D-A-R-C-Y. A; Okay, Mr, Darcy, and your phone number is 660-843-3233 7 B; That's 3235. A: Sorry! 3235. Great. I'll have Tony call you first thing tomorow morning. ooDay-to-Day Office BEBE SBR BEY UL iit Ve dda REA, REBHA, AHARERBNG? UN AT RD E EBS B By RF, BARGE Jia, A: BB, REBRWAAEDAS. FACE ik? B; REKRMERBA DML + (8, RAL THATS RMS. A: HW, ARAL. HOLS—S ISO? REBAMEAADAS. B: Zia. A: EMM, BEE/MMELEDAS. th AMTHRT. SERSWE TOES? : FA, APADASRSRRBG. MROATS 3 ALAMESRRANEMBHTT, FDAS VI 635-8799 RTRBNB HR, RRL, BREE Teese? : RAD. RAS HBR 635-8799, RAHE 31 SH. 1 AMA, APRS. RRA TEAL BURTON? HM, REXTRERRATM. : RAEBAORSRRS EMA, ILMESAT SS RU BRD BIE. : aE » veep o> ZZ Uh SYED Willi 1 OF, API. RAR: ; RERARMT RAGES, 2 RRR AIC. BAT R--RAB? 1 BANS B12 BRROL, TERMITE REAR. 1B, WR, AL RRARMTRE. KPER-THE - Be, hnAeaRHS BSP. GHZ, HRETERIL GSHRAFMBER TO? Rilheee via. 3 ARGH A BF AE LR? A; H—-FFRPRSEDAS, BAB R AA BHRE. MEARE? B: BB, MARAG. RMP AR, Ta 660-843-3235 BLAEREIR. 4: aH Pei, #7 B, SAW, D-AR-CY, A: HFN, WHEE, BMG BR 660-843-3233, xt? B; 3235. A, 72, 23235, FT, RIVERS —_LaeAee Bis. Militiiitittiills » SEER E? PepeSHBARA - BSS 3 Making Telephone Appoiniments BigaA AES Beginner - 1, Hello, Bill Burton speaking. 2. What can I do for you? 3. I'm glad to finally get a hold of you. 4. Iwill be out of town that day. 5. What about Thursday aftemoon? 6. Will that work for you? 7. Shall we say about 2 o'clock? 8. Hello, is Doris available? 9, Who's calling please? Intermediate -~ This is Jenny Jenkins of Bradford and Sons returning your call. . My secretary said you called concerning our meeting next Tuesday? . Is there any possibility we can move the meeting to Monday? T'm sorry, I'm affaid I'm completely booked on Monday, . Would it be possible to postpone until you return? 6. I'll look forward to seeing you at 2 o'clock next Thursday afternoon. 7. Actually, I do need to change the time of my appointment. 8. L have a scheduling conflict, and I can’t make it that early 9. Can you put me down for that time slot? Advanced -~- 1. T wanted to let you know I will not be able to make our meeting next Tuesday 2. I was counting on taking care of our mecting before I leave, but I suppose I could shuffle a few things. 3. Ifyou need to change the time, please feel free to call me on my cell phone. 4. I’m calling to confirm your appointment for tomorrow morning at 9 am with Dr. Parker. 5. Sorry ma'm, the only opening we have affer lunch is 1:15, but 1 might be able to work you in after 4. 10wwii Be es ope * wo # PR, BUELL + BR Basu? SX, RATRAMGT BK, REARLDE. AE TSEAR? AT A? BANE 2 AMG? eS, SABLA? ILL? yo BY EEE PAAVSBREATABE- BSE, GARIT Ria. RHBPRANTBEIRNTA-LaHS, 2? BUNA SA THERM A I? AE, BAB BRE AAT o HES ELR AR? BUATAATS2 ASQ Zk, RALBEX-TRANE. RATES APR, MURLABA PAE. SEBRHZ PLEA RB? MULTI REARS TARP AN. RRGISERAZMLES NZS, ALR RULERRA— HMRERAGE, BATRA RTBREBRU—-TRAALT RSM RA HRAARA AE WE, RA, FMR ANSARI LAE 1:15, AR PRAMAS ADE. Day: y Office ABS secretary WB concerning #3 possibility =TREtE completely 722 booked Zhi postpone #£i8 shuttle aL, Ha arrange 32HE confirm HAA dentistry FRR remind 428 mam AA opening 8 ‘Phrases: scheduling conflict AAR time slot miele retum a call BBig miss so. i483 RA make ameeting Ha get ahold of sb. #kBN5tA. ‘out of town Ha move a meeting B25 Si ital counton 78m, #28 take care of HRB, She look foward to HB, BPR feel free fay put sb. in (for an appoint- ment) j2-- HERS work sb. in MMH put sb. down (for an appoint- TER WMeSHial BRA ment)ry > 12 « Dialogue 1 - : Hello, Bill Burton speaking. What can I do for you? : Hello, Mr. Burton. This is Jenny Jenkins of Bradford and Sons returning your call. SPE P ® SUEEIRA- aI I'm sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday? + Yes, Ms. Jenkins, thank you for returning my call. I'm glad to finally get a hold of you. I wanted to let you know I will not be able to make our meeting next ‘Tuesday. I will be out of town that day. Is there any possibility we can move the meeting to Monday? : [I'm sorry, I'm afraid I'm completely booked on Monday. Would it be possible to postpone until you return? : Oh dear, I was counting on taking care of our meeting before I leave, but 1 suppose I could shuffle a few things. Yes, we catt arrange something. I'll be back Thursday morning. What about Thursday aftemoon’ Would that work for you? : That should be fine. Shall we say about 2 o'clock? : Perfect. Il look forward to seeing you at 2 o'clock next Thursday afternoon. If you need to change the time, please feel fee to call me on my cell phone Thanks Mr. Burton. I'll see you on Thursday. Dialogue 2 Hello! Hello, is Doris available? This is Doris. Who's calling please? Hi Doris, this is Mike calling from Parker's Dentistry. T'm calling to confirm your appointment for tomorrow moming at 9 am with Dr. Parker. + Oh, almost forgot. Thank you for calling to remind me. Actually, T do need to change the time of my appointment. I have a scheduling conflict, and I can’t make it that early. : If I put you in at a hater spot, would that work out? : It would have to be after lunch. Do you have anything available about 2 o'clock? : Sorry ma'm, the only opening we have after lunch is 1:15, but I might be able to work you in after 4, Would that be a better time? + That's alright, I think I should be able to make it at 1:15. Can you put me down for that time slot? : No problem. I have your appointment changed from tomorrow morning to tomorrow afternoon at 1:15, + Wonderful, Thanks very much.Day-to-Day Office BBB LLL LLL 7 obi MLL A. (05, BUBLEAR + (A. HI? B, BS, (AMMA. RAPER AAA BR: RSE, SORTS. eK, BORETFERDAS BANE FH ES RABE BEIRNTALLEMS, ag? A, BH, SSE. PHEROEE. RE X, RAFRARNGT. RBSRET OS BREAN. MARELWRALDE. ALA TARE Lin a? BORE, MARA -HBRCHAT. KBSSORA? A: R, AB, RARTSERAZHLBS RAZR, ALRBRTLERLAT. BB, RNTLLH—T. RABLS+A OK, MHIP? BRT LO? B, PERMA. ANE ATG? A: PRT. BPSTAOTT2ASEND. KMREEAHA, WMNTRFMRA, B, Wt, BRE. FAOR, Hello , Bill Baton, “spies, whet can 1 do for you? UML LULLED Mitte ee, SHLEG? A: RESWH, FARAM B: Rt, 2W#, REBRAIDERNGH. RAB BRBAU-TRHALS So RSME RA ARAM A: B, REARS T. WHIT EGRER. SRE, RAREER-THANH. RAGERHAAD R, HALRAARBLS VER B, MRUERERH, BHT? A: BERG. 2 RRNA S OS? B; WA, KA. MREM—MARAN EB 1:15, PRA RME 4 SL. SAE FRSEAE? ABSPIR, FATLAETE 1:15 AES). HARB HSPCERTH ARO? RITE, BAR IRMBA bra [ele A ABA E> 1: 15, A: AGT. JEMROH.ERA: BSRS Memos 4 BER Beginner Didn’t you hear about that? Didn't you get the memo? ‘There haven't been any memos this whole week. ‘The memo went out three days ago. They go directly to my in-box. Are you sure it was sent to the whole office? I need you to take a dictation for me. Please continue with the memo. 1: 2. 3. 4. 5. 6. 7. 8. 9. ‘Where were we? Intermediate -—-- secs I check my in-box every day, and I haven’e seen anything. It should have gone around to everybody. They also posted a copy of the memo in the break-room. Don’t you ever look at the messages posted to the bulletin board’? Anyway, Iam sure the memo never got to my in-box. You never know what you're missing out on if you don’t read the memos. This should go out as an intra-office memorandum to all employees by this afternoon. Does this apply to intra-office communications only? 1. 2, 3, 4. 3. 6. a, 8, 9. Please get this memo typed up and distributed to all employees before 4 pm. Advanced 1. It should have made it to your in-box, but maybe it got lost in all the clutter on your desk. 2. You know how things get piled up on my desk when I am busy—I know that sometimes I do misplace things, but I always read all the memos that go around. 3. Effective immediately, all office communications are restricted to email correspondence and official memos. 4. It should apply to all communications, not only in this office between employees, bue alo any outside communications. 5. Any employee who persists in using Instant Messaging will first receive a warning and be placed on probation. 14Bi A Ee ERAT BIG? RRABNSSERE? . BPR-ARLRANTASER. GEREIAMRHAM. RLPSERTURHKKE. RAEAFARDRSRE TG? BOSAL — MOR. |. ABEET SHER. ATA ARAL? awa ene Lea SRRGASLLE, HAts RA RRA ABAT o HMAERSSMT ke SRNR SRADASELBOESG? BSH, RAERHLLELRARER. MARRREESRAE, KFS MBAc BRT ty BREORPSZHREMARL MARBLE BRRFDAOS AES? PEAS SRITOUR, ERE AMHR RA AL. 1 2: Bi 4 5 6. Me BE BR UIIIILE 1, BERRI T , BTA RHR WUAELL/ RMT. 2, URte Ani BC AS seb BS ARE SHE RL] Be hE ANRSERERELD, ARARTRHSER RELA BAT: HADARORRORTS Fata ERHSER . APSE, RRBIMRART 215, DRAPE AINA. TEPER NRE RRHA, IR RARE EHGA, RERR—-RNT. “ith, Day-to-Day Office HBS postpone #38 mene see in-box (dpe th Pik at HRERRKSH) KRE clutter 3eaL, misplace {E--HSR A post 3KMi copy Blak dictation aR, 5 intra-office Jem memorandum { #&fl—#L49 AEB! EH) BREE effective 3rt5 immediately 3220 correspondence KX, iaih, strictly Pash prohibit 4b external SHAE communication iii, BOR method Ja3& persist warming probation 323) offense iff, EYE face Hx termination £16 regarding %F direct to B/S4~ department 6/7 distribute 432 bulletin board 7re Ae instant Message Program 50 ARSE hear about ATi, getamemo 3/652 goout Ads, ZtH make it BAY HEI get lost fg pile up BR go around $e take a dictation i235> x RA - aestiS . Dialogue 1 - I've been waiting here in the conférence room for ten minutes already. What time does our meeting start’? Where is everyone anyway? Didn’t you hear about that? Our meeting was postponed until Friday. ‘What? The meeting was postponed’? No one told me anything about it. Didn't you get the memo? What memo? There haven’t been any memos this whole week. I check my in-box every day, and I haven’t seen anything. The memo went out three days ago. It should have made it to your in-box, but maybe it got lost in all the clutter on your desk You know how things get piled up on my desk when I am busy—I know that sometimes J do misplace things, but I always read all the memos that go around. They go directly to my in-box. Are you sure it was sent to the whole office? It should have gone around to everybody. They also posted a copy of the memo in the break-room, Don’t you ever look at the messages posted on the bulletin board’? T'm usually too busy to tke a bunch of coffee breaks and gossip by the water cooler, Anyway, I am sure the memo never got to my in-box. I'll have to talk to our secretary about it. ‘That’s right. You never know what you're missing out on if you don’t read the memos. Dialogue 2 - Ms. Dawson, I need you to take a dictation for me. Yes, sir.. ‘This should go out as an intra-office memorandum to all employees by this afternoon. ‘Are you ready? Yes, sit. Go ahead. Attention all staff. ... Effective immediately, all office communications are restricted to email correspondence and official memos. The use of Instant Message programs by employces during working hours is strictly prohibited. Sir, does this apply to intra-office communications only? Or will it also restrict external communications? It should apply to all communications, not only in this office between employees, but also any outside communications. But sir, many employees use Instant Messaging to cornmunicate with their clients. They will just have to change their communication methods. I don't want anyone using Instant Messaging in this office. It wastes too much time! Now, please continue with the memo. Where were we? “This applies to internal and external communications... .” Yes. Any employee who persists in using Instant Messaging will first receive a warning and be placed on probation. At second offense, the employee will face termination. Any questions regarding this new policy may be directed to department heads. Is that all? Yes. Please get this memo typed up and distributed to all employees before 4 pm.Day-to-Day Office BeS T ee MAMMAL ALLOA ULL ILL dle A: RESWEESST 10 DSH, SWAMI? Kith A BEML? 2 RVC? SWEAT. 14? SRT? RRASHRG, REA BNE SRB? A: HARNSER? BSR-QRORALTAS BR. SARMHAWLE, HAHEMS, B, HBREIAMAHEN, MHRA TY, tT ER ERD Sb SBHEEL EMEA Bla. A: (Rien Btn se FARE AB A L) — SAWRSECRERANA, OHALTRHSERRGSSN. BXSERBAABR MRAKRE. HAEVAODASBET 7 B: RBRAPABAT . HMBEKSEUT —KSSRHRN. KRAS ELE Qeeg? A, REAR ERUAR—T, REKCDRSRARE, TERK, RHEROK XLELRASER, RELRMWPRK B, HO, MERERL SER, KALA ALMEMT HABE. BRU SENS 2 ULATED A, BAMA, BMILRAM— Tick. BA, ER. 4 naed. you £9 A, BESR TELM TAB /2 serks. 0. dhetation ase? B. #7, Bi. SE. A: SR ALBERS LEAT: FPEDOSH KARR ST MAM ERHSSR. bE PSS RDA i B: hk, RRATFPASARB SS? RAwAs Sh ADS? A: FHAMESRKEREN, TREDASHATL ZI, ROARS. B, U2Zh, RZATAAWNRBARSEARR, A: (HI REERE—TRADE. RFRLATALATDSES SAM NR, ARR ASI)! DLE, RAAT S eR. RAMA ABILT 2 A: 2. FUERA EERRHA, MRAWLRSZAES, ASMA RH. UREA, BLARSRER. AAR HPRHMAILESAM TSR, B, phen? A: BR, MERE ERITH, ATE 4 RUMI REMAMALS 7REGRA- HERE 5 Business Correspondence kis Ay o Beginner 1. The letter is in response to my phone call last week 2. Tam writing to confirm our meeting, 3. Please find enclosed a copy of our agenda. 4. Dear Mr. or Ms 5. I don’t know the name of the contact person. 6, Dear Sir or Madam 7. To whom it may concern 8. Attached is our customer survey 9. At your earliest convenience. 1 0. As soon as possible Intermediate --- They wrote to confirm in writing whar you discussed about the contract. Further to our telephone call last Friday, we have arranged a meeting for next week, ‘As we discussed, our meeting is to review the contract details. We are very grateful for your continued support. dy 2, 3. 4, 5. Regarding our new product line, we would like to announce a special price discount. 6. Please find enclosed our customer service survey. 7. Please return the survey without delay. Advanced 1. T guess they must not have your contact information , so they sent it addressed in care of your department head. wy We would be gratefill if you could please send related materials to our office prior to our meeting. 3. Right off the bat you want to tell chem the reason you are writing, so give them a reference. 4, Since you don’t know them that well personally, probably the best way would be “Yours faithfilly” or “Sincerely” 5. You could alo say, “Bese regards”, but I don’t think that would be appropriate because you don’t have the name and obviously haven’t met them. 18RUEROER LAER. RERH LAT MUMNHSURH. WS KMAM LHARARS Ot. RRR RARE BRAMMARRARS RRO AT BRARI eM LRN ME eR BHENSEARES 10. RR eres avewne ay, CB Buzz aE (NS RH BMRA BMRA — ee aaMNeAS. RSNLALRAZE, RNR FAHSLMT BH RNESve, HB. SUNS SeHMINRMH—-RE. AFR , BNR A. HSKMATNHMERS WAR, AUMBDBER, ILAARELR RAPS Ls 0 1. RASH BRERA RA. ADP ees SME MRIS MRE NS MEBKHRSHRNDAS His, RNSEBRR RTA URS SARA, SAA HR. + RRMA TARA T I, TART A SAAR “URBAN Se “wetEAS PRR, “MERE”, A ART AA HSS, MARR MMH, AURA HR MEETABIES Mi Day-to-Day Office Fars MoS address Bit SHbut confirm FIA details 45 beforehand #2f, 4t grateful BERAA felated #8 prior @-28T attach BLE exactly we. personal #4A.89 continued #75 teference $% regarding 3 announce 7, ii respond BW, BS survey iia urgent 48/9 appropriate Ai ih obviously AEE contact information BRAEE. contact person BRA in response to MHAY, RAY incareof (8 FAB, Bate C/O) FR HEE in writing feta fora second —@Jl further to 2 please find enclosed ig a lk ABE for your review Raa aminute —2JL Dear Sir or Madam 38 68 45 Ay et To whom it may concern #43 ARK right off the bat BE, BAR Hb, right away 780RHGRA mAs Dialogue 1 : Did you see the letter I got from Bradford Films? They sent it in response to your phone call last week. : If they wanted to say something about my call last week, why didn’t they send it to me? guess they must not have your contact information, so they sent it addressed in care of your department head. Anyhow, they wrote to confirm in writing what you discussed about the Milton contract. : Can I see it for a second? : Sure, here itis... “Dear Mr. Clark, Further to our telephone call last Friday, I am writing to confirm our meeting on July 21, As we discussed, our meeting is to review the contract details, ” A: Did they ack you to send the files beforehand? B; Let's see, “We would be grateful if you could please send related materials to our office prior to our meeting. ” It looks like it.... Hey, was there anything else sent along with this letter? : I don’t think so, why do you ask? : The letter reads, “Please find enclosed a copy of our agenda for your review." 1 don’t see anything else in the envelope. .. As Maybe they forgot to attach it to the letter. You should give them another call. pe Spe Dialogue 2 -- Can you help me a minute? Suze, what can I do for you? : Lam trying to write a letter to one of our clients, but I just don't know exactly what to say. I don’t even know how to get started! T know I should write Dear Mr. or Ms. , but the problem is I don’t know the name of the contact person. B; You can just put, “Dear Sir or Madam” or if it's not personal, you can write “To whom it may concern”. A: Okay, so I first thank them for their business, I can say something like, “we are very grateful for your continued support.” How's that? B: Good, but also, right off the bat you want to tell them the reason you are writing, Give them a reference. A; Like, “Regarding our new product line, we would like to announce a special price B A B discount.” : Right. Do you need them to respond? : Yes, the letter will have a survey inside that they should complete and retum to our office. How should I write that? : You can tell them, “Please find enclosed our customer service survey”. Or alo, you can say “attached is our customer survey”. If you need the results right away, you can tell them it is urgent by saying, “Please return the survey without delay or as soon as possible.” Maybe a more polite way is “at your eatliest convenience”. : Great! And what do you think 1 should close it with? : Since you don’t know them that well personally, probably the best way would be “Yours faithfully” or “Sincerely”. You could also say, “Best regards”, but I don’t think that would be appropriate because you don’t have the name and obviously haven’t met them. A: Okay! Thanks a lot for your help! wb 20Day-to-Day Office BBE AB hi Med : REVPHEMRLATARSRMET B? NABER OANA. B, ORYLNE RE OR, BAERS? A; SA -BERARORAAR, MAEM EMER BIAS. RHEE, th NS AMAORLV MARU —TRMAKARAA NENA + BUA? RT, Bis. SORES, XTLALAMEAS, RSGRWURMET7 A BHSw RNESNOU, LRAVEESRR-TARMAT.” A: (HTEIMERMS RMT B? Sie A Hay ons tore B, RET, “MRRMEELLAMEARH ABARAT a. Lee whore a > ASME, RISER.” HR, RATARA ae LAB RA? BT, WAAL? B EL, "REKMEM LOSER, Hs.” FRHERI AERA A: DIITSIBENEET . ERATE. BRM BRIE 2 MULTITUDE ee, Ay HRA 2 LIEW? 2 SORT, iba? A, RERER RN TSPSHE, CREAMEARRUA A. RESTS Sho BERANE “RE Ak”, ORR AIS B, RRES RWSL” BTL, SOAS, TROTTS “RAR. A, 8, BROAN SRAM — OR ROM, IR rae TE, “SUE MMR RES". BASE se ane? B; AT, GEGLTMAT ALIS RA, StI —REER A, thie, “SSFSATATS, BATS NTIEA . B, EMER, KRRMNOEO? A, £8, SEEM, IN HRERNAAR. SPREE? B, TA “RRA RS EA, RTT DL “RAE LINES REBLR, WRKAFERLEAER, CER, AEROS Se’, D2 ‘RAG, RHRSIMERE “ASHEN, SHMRER”. A: ia Hh SRE CE? B, BRRMAADTAIRAT RR, TESTOR TRE “PREG Sea aR ", RET EGR", SRAKAMEKEANSS, WESRbIE Re #10, FRU AR MARAAAIE. A, AST, WAMRAT BATE & we ae veg greeted. qomr Co comvtoas, 2RGERA - BSR 6 Placing an Order Tis Could you make an order for a new set of cartridges? Double check with the housekeeping department. All of the machines will need new cartridges. ‘The supplier is used to receiving such bulk orders from us. Is there anything else we need to order while I’m at it? ‘The only thing we need is toner. I would like to place an order for toner cartridges Do you have an order number? i. 2. a 4. 5. 6. 7. 8. 9. ‘What name is the order listed under? Intermediate -------- aaeeeseeee gene 1, If we'll need new cartridges for all of the office printers, it will be a large order, probably about 2 or 3 cases. 2. The office supply store we usually go through might not have that many in stock. ¥ Last time when we made our order to the supplier, the quantity was also especially high. Til make a few calls and run our order by housekeeping first to make sure Try to see if they can deliver it before the end of business day tomorrow. Let me key in your information into my computer, I'll pull up our records for you. T have an order for 3 cases of cartridges, is that what you would like to refill? Please post the bill to 124 Hildrod Lane, Milton County, 98830. 4, 5. 6. a 8. Advanced ----- 1. As long as we give the supplier a heads up a couple days in advance, they can usually fill the order no matter how large it is. 2. We have a standing agreement with your company, so we'll need the same amount as last time. 3. T'll send you an invoice in the next few days, your order should be delivered before the end of the day on Monday. 4. We should really try to do better about waiting until the last minute co fill orders that are usually made on a monthly basis. 5. Anyhow, see what you can do to expedite the order this time.s5ESS RR AD BIE RETR Se? . MSSM EAS —P. FAMNERERR ER ) RXBE DRELRMNRAZAWUAT . BATCRARER 2PM? RMNRGELR. HHTMSS. wees? |. PIT RBAM TE BF? wwii ft GE it Mittittt . DRAMAS AAT AMBRE Be, Bo RORMMOTS, RIRBERSE. RMBREADAA RAE IRAARRASER. ERRATA, Seba sx, BANISH, KLASBIBR—F, BK ish. RU TMA BR BEZIER. TRIM HSE BIN, RRR AT mC. BRU 3 ABBAS, iu? PACS TRAE RES 124 S, wR 5 98830, PORE RF SR wewiiin Be Ba Mi RERMEN-MABAENS, KAIKASR, HEAT ME RREAT $5 RAMI T EIS A, RANE EK AaAORA. ARLE RAM A, TARTAN A BAL Vee PEGE. BATE A BURT ARAB G88 2) Ate FIO, Ok PRAT Witte: Day-to-Day Office ABE set & usually 3 case BF quantity sa especially 3 receive pelle couple I+, S74 deliver #% basis #28 expedite DHE -NHEE, (ub refill FE it BR toner cartridge Sat out of Se office supply As Abate housekeeping department # SH] bulk orders AVIA business day WK standing agreement +RHASA billing address Bey] ASABE make an order #37 go through (4%) sks instock Ef double check {#442 pretty sure #32 be used to SR give aheads up #28ii 0 jin advance 4281 fill an order #5 TT: run (sth. ) by sa @EEB/ ta oe make sure Wade while sb.’s at it RADE APSE ay wait until the last minute 443] Rah see what (sb.) can do $4 RR will do §845/ at key in (information) A (88) pull up (information) 48 44 (#8) list under #2 0 BR/% & TH 232 Dialogue 1 -- : Our toner cartridges are already out of ink... Couild you make an order for a new set? B: We'll need new cartridges for all of the office printers? That will be a large order, probably about 2 or 3 cases. The office supply store we usually go through might not have that many in stock. ‘A: You can double check with the housekeeping department, but I’m pretty sure all of the machines will need new cartridges. Last time when, we made our order to the supplier, the quantity was also especially high. They're used to receiving such bulk orders from us. As long as we give them a heads up a couple days in advance, they can usually fill the order B; Okay, I'll make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I’m at it? A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorcaw. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time. B; Okay, will do. Dialogue 2-- = : May I help you? @ : Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we'll need the same amount as last time ‘A: Let me key in your information into my computer, I'll pull up our records for you. Do you have an order number? What name is the order listed under? B: it should be under Leslie Smith. The number is 184796 A. A: Yes, Mr. Smith, I have an order for 3 cases of cartridges, is that what you would like to refill? B: Yes. Is this the correct billing address? : No, please post the bill to 124 Hildrod Lane, Milton County, 98830 : Ll send you an invoice in the next few days, your order should be delivered before the end of the day on Monday. B; Thank you. 24Day-to-Day Office Hag A: RNMERE SRT a? B, RAST ANTM PEER E SS? BILGAMATS, RIKER. RNGRANDAAL SILKS LBBB. A: RIWMES EBT PME—T, BRIE BOER A OBOE Ba eT. RAMS ATTON, Bomb S Ae MANE ARELRMLAAWT ST 0 REAM SAMMI, MERE ARTA. B: FA, RAAT, SLAESANIBR—-T, BRITS. BATARABERM ie FT ein? : PARBERA, ABA MUMSEBA PHZMER. RNG TASEAS TAS HREGULE—AA HM. KLM, KIA-REGD PATRIA, B, SN, REHIEA. > MR SANE WILULTALULLUUTULLLLTE LITT A: St4R RBH? B: 2S, RATMSS. BARNA DAKAR, RNBESLRASAA H2a, A: URID(REN 1S Bia BAN, RRR BAZ HERR RATS SB? PI MBAM TARP? B;, MRSA REM, SAA 184796 a, BT, BRERA. RRM 3 HS ROTH, PBR RF RTG? Bi. : DMEM bate? 2 I, HERES BTR ARNE RE 124 -S, MBIA 98830, PNARRERRAKSA, CMNAAT NG Sw ee — TRAE. Bai. > Ee ee 25SRA: SE Co-Workers 7 as Beginner Some co-workers are harder to work with than others. ‘Take Mary for example. She's smart and enthusiastic, I’ve never met anyone as cheery as she is She always leaves at 5:00 pm sharp. He lacks experience She's a terrible gossip. She's trustworthy ed Intermediate - He always makes careless mistakes, and he’s a pain to work with, The people in your department scem so capable and nice to be around. Everybody has their strengths and weaknesses Reps He might be a pain to be around, but he’s also very good at staying in budget on projects. She’s never willing to stay a little later at the office. Even though he’s still a bit green, he is a great co-worker. I don’t know why management haso’t fired her yet eau aw One of the most important things is to be considerate of your co-workers’ feelings and needs. 2 Advanced --~ 1. If you ate negative and start name-calling in the office, it will make a bad working environment for everybody. 2. Mary, on the other hand, spends our project money like there’s ne tomorrow. 3. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. 4. It's not only that she gossips, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. 5. If you are aware of other people and do your part co make a good working environment, you should be able to get along with most of the people you work with,SHALL, BERRIES, DES WA. SOBANAN Hetfo BARRA TGR RNA. HRB PES RR PHS thik aie. MEDARENREE A. MEA. 1 RRB, Mth RIES. . PRATT TALARPRURAET, HART TES SAMA ATAKANE A. | SHTRBTRSLE, SEMAN AMMA ‘Bio MARAE S I BLES . REREETLEY, BREN S. |. RFA EBS IACAARAIEA RE BRENRP2-2S SiR TOSHSRARR BR ei MARHEERE, ADASSA, MRERAR BB —-VES HL EAR. . MAAR, WR I BARBRA AL KEITH. HIEBA, SHB. MRT, MAAR BADR ESR. HTRRARH, MARPRS RAR 2 ye 2S, BHR. DARBRANAAHFE, RACHHRAB BS SLR, PRS ER SAS HAAR Oifice Talk ABUSE aithead (62 careless #84 name-calling 2A, capable ARE DM enthusiastic 2MiRS cheery tartan Strengths 44h weakness 358 spend 722 willing BS experience i management #224 R, 2: gossip AAD trustworthy "2 469 develop 2 f& considerate R89 be aware BARBIES project money Aa Se Jack in #E-- Fi mS 've ever met RATEA be fed up with S887 bea pain 2—H= working environment (FaKHS nice to be around AcerAg ak staying in budget 4 we = like there's no tomorow PARRA AMS X:00 sharp (time) X ARE fresh out of... AURA T ~~ be green 2a steal credit At a few rotten apples in the bunch EEA RIL NRK just because RBA spread rumors 4p tell es HIE in one's opinion ®AUH be nuts Sua Ay get along with 55---464b___ RRR A Pere ayers Dialogue 1 -------------- ; Vm really fed up with Larry! He’s the biggest airhead I've ever met. He always makes careless mistakes, and he’s a pain to work with. B: You shouldn't be so negative, You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working environment for everybody. A: You only say that because you don’t have to work with him, The people in your department seem so capable and nice to be around, Take Mary for example. She’s smatt and enthusiastic. I've never met anyone as cheery as she is. B, Everybody has their strengths and weaknesses. Even Lamy. He might be a pain to be around, but he’s also very good at staying in budger on projects. Mary, on the other hand, spends our project money like there’s no tomorrow. Also, she’s never willing to stay a little later at the office. She always leaves at 5:00 pm sharp. Az Isn't there anyone in the office that is a perfect co-rarker? What about Bob? Every- body loves Bob. Even though he’s fresh out of college and still a bit green, he is a great co-worker. B; You're right. He’s a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he’s lacking in is experience. A: Maybe that’s why he's so nice! % Dialogue 2 -- + Do you get along with your co-workers? : Lget along pretty well with most of them, It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don’t know why management hasn't fired her yet. She’s a terrible gossip. A; Do you think management should fire someone just because they gossip? : Tes not only that she gossips, but she also tries to start problems among other employees by spreading rumors and telling fies about her co-workers. She’s not trustworthy, and in my opinion, I think she’s nuts. A; So how do you develop good relationships in the office? B; I think one of the important things is just to be considerate of your co-workers’ feelings and needs. If you are aware of other people and do your part to make a good working environment, you should be able to get along with most of the people you work with, Az (think you're right, but i¢ does seem that there are always a few co-workers that are harder to work sith than others. 28Office Talk pads sii SINE MALU A: BREST HE. HERA ARAHAM. HOLDER, Rb RIR Bo B; RFBALASH. MASUR KGS, SHNAS RAPA BARES. Oe DRA ESE, ZDASBA, BREBARHRTESH LE. A: PECHKEAARRAAHETS. UNMIMAPRRET, RELA LUSHAM, HERA, RURRARTOHAARROA, B: STASAACHKLARA. HEbe % ko SHARE TKRAR, OHhEMH os 9 1 realy RUABRARS. AA-AGH, Bw TBM AT SBA RAAMKES. WAMMAAABSM— AIL, BRE TES RSE THES A: RMDASRRA—TASREENES 1G? ASA? ARGS. RSD AMAR EWR RITA, BEDE Hes. B, RAM. HIFBHA, SAB, WH TH, MACMARBAAASR. the-RONEBM. A: hPL Eh ATARA~ATABKH RA. YM SON 2 ALMILIMLY ALLL LULLED A: RATRH RAIN? B, RAMABD MLEBRAE. BL, PRR RL BEEK, SLITS POARBMIATARREDRRA REM. WIRSAREHRES. A, ARIA D BABABI OR 2H AGATE BLA ABADI? 3; HIRAM, HATER E HZRLEB, BNA SVE. HRT ARV Gi, WABAAKA RUT. Ay BBORAEA MN M0 THAT RIERA? 3; PHARAOH —ASAU—THR HEME. MRR ANTE, RACMHARAR AGM T RR, WR HRESASAM NE. A, RRA RN, TAMAR PARAS MMMM, 29RSARA GSE Bosses 8 Beginner . How are things at the office lately? He is really unreasonable. . What about his personality? Is he a nice guy? 1 Bi 3 4 5. He constantly yells at us or criticizes us. 6, He is always degrading the employees. 7. What a terrible working environment! 8. Why don’t you just quit? 9. Do you get along with your boss’? 1 0. All of us at the office respect our boss a lot. intermediate -- 1. Two weeks ago, we got a new boss, and J can’t stand him. 2. He not only gives us too much work, but he is also just plain mean about it. 3. Iwas going to, but my boss guessed what 1 was thinking, 4. [it wasn’t for the money, I would quit in a heartbeat. 5. The problem is, I can’t support myself i€ 1 don’t work. 6. To deal with him every day, you should get a raise! 7. She is really understanding and reasonable most of the time. 8. There was only one time I didn't really agree with her. 9. Once she fired one of my co-workers for drinking on the job. 10. You're lucky you can get along so well with your boss Advanced - 1, Since he came, I've been so busy I haven’t had time to breathe! 2. He gave me so much work to do that afternoon that [ didn’t get around to meeting with the supervisor of our department. 3. I felt bad for him, because it is so hurd to find a job these days, and he has a family to support. 4. Its your boss’ responsibility to make sure employees are safe, and also doing theit jobs. 5. If you don’t like your boss or your co-workers, they can make your life miserable. 30bitte . RE LPR? 1 2. PRRSAE, 3. {WHA REAR? 4. ALA ARIE? 5. CASRN MRAP RAN. 6. PRPS ALAA. 7. LHPEREEAAB ET | 8. BMRA AAR? 9. RREROA REO? 10. HANDASATA MAME BSR NEAR. ie th SBME 1. BAMRIRT MER, RAPT th. 2. PRELBNITREE, MABREE 3. RABMIA, TEERELT RODS. 4 MRERA TE, RAW. 5. AER, MRR LEBER EARS. 6 BAZAR, MEINE. 7 KERSRTORABD, WRAE, 8. RA-KR AMAR RR—B 9. BRA ABM SL BES al SS, A The 10, RMOAAROARMRAPREAKEET 0 Be Re HATE, BRAIRI, EMMA, BAT TRARRT RSA, MRAM HA DBNBS. REGED, AHRHRICRRART, fT RGERRE—RAy ZRHRTRAARSTALALG, HABER RRR. WMRRASKRRSERUAS, BRANES RM. Mitte 1 Office Talk ANSE awiul GES, STA unreasonable HHEEAY workload Ife personality Ag, “ME plain +4, 3E% mean 269 constantly Beit criticize ate degrade #27 employee I. supervisor = department #877 quit IR raise TBF understanding SF Rte Teasonable ie (Wias fire RAE, FER Tesponsibility HE incident 334 felationship 47 respect Si working environment (exh can't sland sb./sth. AER SRN ES haven't had time to breathe 3 Pa BO ata nice guy RSM 1 should be so lucky, “ei. inaheanbeat 33) deal with 351i, 32 drink on the job _EsBy ia RBIE support a family 3¢54j0 make sure AR elt sorry for 35. RRR make a difference In Rh 3 RA No kidding. AMA, RAE Reo make one’s life miserable 85% ALKGRRS RED 3h=P ap => a> r 32 Dialogue 1 : How are things at the office lately? + Just awful, Two weeks ago, we got a new boss, and I can’t stand hima! He is really unreasonable about our workload. Since he came, I've been so busy I haven't had time to breathe! : That bad, huh? What about his personality? s he a nice guy at least’? : Ushould be so lucky, He not only gives us too much work, but he is also just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees ; What a terrible working environment. Have you tried talking to anyone about it? Maybe the boss of your boss? + 1 was going to, but my boss guessed what I was thinking. He gave me so mnch work to do that afternoon that I didn’t get around to meeting with the supervisor of our deparsnent. : It must be terrible. Why don’t you just quit? : fit wasn't for the money, I would quit in a heartbeat. But the problem is, I can’t support myself if I don’t work. : Yeah, but a boss like that? To deal with him every day, you should get a raise! Dialogue 2 -- + Do you get along with your bos’? : Actually I do. She is really understanding and reasonable most of the time. There was only one time I didn’t really agree with her. + When was that? + Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job these days, and he has a family to support. : Well, he shouldn't have been drinking on duty. It’s your boss’ responsibility to make sure employees are safe, and also doing their jobs. : You ate right. She was being a good boss when she fired him, but I just felt sorry for him, that’s all. : Did this incident with your co-worker affect your relationship with your boss? : Not really. All of us at the office respect our boss a lot. : You're lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job. + No kidding. If you don’t like your boss or your co-workers, they can make your life miserable.Office Takk BAS BIS BBO BABY 02 A, RUET SPRINT? B, SRE. MAM RIRTHER, BARAT th. PARNORTBASL, WAR SABE. WATS, RAR, SRAM. A: BRAHMI? AWM A BIN? EAHA Be? B, QTRMAFE, MLR FRED, HASHES E. LSRARI RAL RM, RERALHAM. A, TERRAMET| ARAM ATA Adkik, LeMtR Meith ba)? B, RARMIB, THERE RAT BHD S. BATFWARRTREH, BRA HAAN DAR RABIES Ay RUT 6 AURAH ZARB? B; MRFLATR, RSTARR. AME, MAT LEREAR RARE. A, BEADS, TEROLMA? SRAMDMEE, KARIN. MULL Mill MMOL Ay GRE RRB? B, WS, A. AS AER NA IE hens veal urdetardin and b, RENE. RAKR MEL most. of the time BAK AL HABHR? B: B-KBARH-TAS LN ABA, RET th. RERTMSSAL, A AMERIKA AART, MRLMER Ro A: BR#, HATE ALHN ERA, HR HeEMEARSTALANH, MEBERRRR. : RBM. AREAL, tbe, RREARARSS RH, RE. : RARE AME RHR TS? 1 RAH, MIDAS A DARER SERIE. : RMZGROHLAMAFAZASET, BURERSRKACHLPARANKR. 2 RU. DRARSRROHERRAS, PRS SRS. we > oP 33As SSE 9 Brainstorming RHE Beginner Have you thought up any goad ideas? T haven't come up with anything good yet. Maybe you sould take a break J came up with a few different thoughts on the proposal. ‘We could do that. ‘What do you suggest? You think we should... That is one possible solution. . What else could be the problem? 0. That's true. 1. zi ai 4. a, 6. 7. 8, 9. 1 Intermediate Somehow my brain isn't functioning today. ‘Trying to put something together. No wonder your mind isn’t very sharp now. I've completely run out of ideas. I hate to put everything on hold. ‘We've got to come up with a way to solve this problem! Maybe we do have some problems with time-management. 1 @, a 4, Es 6. 7. 8. ‘That would lighten everyone’s load. Advanced - 1, Maybe we can shelve the proposal for a while while you brainstorm. 2. You're tight, it’s no good to have things up in the air for too long. 3. We need to do some brainstorming to come up with 2 time-management solution for our office, 4. If people were always on time to work, they might get more done in the morning before lunch. 5. Fifteen minutes would be good, but I wonder if it would make a big impact on the employees’ output. 34Office Talk DABS function jaan, ioe “completely S238, RHE 1 ANGER we shelve AR 2. BRAUER, brainstorm Se¢hitit 3. tHEPERRK ES time-management fijjs #22 4. BR-MERRA TRIS see ee x, a understated ARAB, A 5. BATE LHe ee 6 REE? ee 7 UAB output PE 8. SRA workload Es 9, BAH Aa? eee 10. 38. Phrases 7 business proposal AMER , work day $38 # @ ’—unch break 4-403) FANS RAFAEL 5 temp worker ABT 1 2. RB RINES think up ABH 3, HPELORSLRSL ARTI. My brain isn’t functioning. #2 4, RESMRBEBT. oe 5. BASIC AN SREB, put sth. together 2 1H ot 6. RAGE AS A DE | oe 7. AERNEN SEA MME. no wander EH 8, BHSRBAR ASDA. Mind is/isn't very sharp. Ja RR. BOY Me BUM yun MNO obidess BAER We could do that, $471 bt 1 RMRAMEN TC, ERATE EMER Bot Ath HET. Uhate to... BORER 2. REAM, RRB ET RAR A. put everything on hold 42-17] 3. RIRRRES, SURINDER HBR ie WR. it's no good to ff-- JaKeAR ” + have things up in the air #257 im HE, tb RES Se 4. ee eR: UP BTR RES. Atvaieane aR eT ths have got to KA 5. 1S ASAT , RABE A RTT come up with Jail RASA MS fact is MSR waste time JRBROHE itis time to Bl ART, fie T lighten everyone's load hia PAN ME 3536 Dialogue 1 + Have you chought up any good ideas for our business proposal’? + I baven’t come up with anything good yet, Somehow my brain isn’t functioning today. : Maybe you should take a break, you've been sitting at your computer for three hours trying to put something together. No wondet your mind isn’t very sharp now. : [came up with a few different thoughts on the proposal, but now I've completely run out of ideas. : Maybe we can shelve the proposal for a while while you brainstorm. : We could do thar, but I hate to put everything on hold. : You're right, it’s no good to have things up in the air for too long. Dialogue 2 ~ : We've got to come up with a way to solve this problem! No one is getting all their work done during the work day. We need to do some braiystorming to come up with a time-managemene solution for our office. : Well, what do you suggest? It’s not that we are all wasting 2 lot of time. Fact is, we're understaffed. People just have too much to do. : So you think we should hire some new people? That is one possible solution. What else could be the problem? : Maybe we do have some problems with time-management. If people were always on time to work, they might get more done in the morning before lunch. : That’s true. Also, maybe we could shorter the lunch break from an hour w 45 minutes, That would add - little time to everyone's day. : Fifteen minutes would be good, but I wonder if it would make a big impact on the employees output, 1 still think it’s a problem with too much workload. : We ended up right where we started. Maybe it is time to look for some temp workers to help with a fw projects. That would lighten everyone’s load.Office Tak pasibig BEV AALMIM A, ARNO MRR, ALM AER : Ti? (os “y ma _ isnt -funcionin} today 1 BAAR. RA WHARS RB a pani eile | FRB A: BRAS T, CMM ATS AS NORA AAD TR, HEMI AE BOR. B, RRNERRARA LTRS, 12 RARLAMRBEBT. A; OMIM UO HE, twYPRATA DBA AR R—T. : WRTDLE At, BETAS ETE, A, (RBDR, FENRIREBAEAT ARRAS IE RE ele 2 BERLE, BNE BALL A: BINA —TMARRGAH AR. WHE oc £0 Come ™P with BA-TARELFARRRAA LI. weve aM sore, chic. RORERE Ce, Mumia MS EARAAR. : FR, RAH ARI? RRMA: A RRNARERAM, MARMARA HR, KREMHSHAST. A: B4, RUDRMMKS RHMAD? TENT. RATA? 2 hIPRUNEN PEA NATE AE. WRARBE— BSH LH, IT RAT wesemerir, A: GRBMR. ABH, BMRA EET M—M ital 45 oh, BE, BTABR RHESH-ANLI AHI. B, HS DM4RET, GRAMEATALHLERRASAMHM, RELUAL HBA KRNARio A, PINRBARMHAGLET. HHALRARAR KEN LECT, MRSRB RM ARHFMAG. ee Mii MMM o 3 37SORIA SIE Commuting i 0 RARE LPR Beginner . Where's Bill? . He’s late again. Traffic is probably holding him up. . He commutes fom the suburbs. He takes the train, remember? . Well, the train shouldn’t be late. . Why doesn’t he just drive to work? . It’s too difficult to park your car in the city, Can anrene y . How do you get to work every day? 3 Intermediate - 1. It’s not easy commuting every day, we should cut him some slack. 2, That means there is only one explanation. Bill must have overslept! & . He must get started on his commute about 6: 30, 20 telling what time he actually gets up. In all, the trip's gor to take more than two hours. . The commuting with public transportation is killing me. Also, the traffic coming in fom the suburbs is a nightmare The drawback is that the subway is more expensive than the bus. Jost thinking about taking the bus every day makes me tired! . I's only about a ten minute bike ride from my house t0 the office. 2 Advanced ~~ 1. Even though the traffic is bumper-to-bumper out there, I don’t think it’s heavy traffic that makes Bill late, Well, to be fair, since he’s coming all the way from Lancaster, he’s got to get up x much earlier than the rest of us. e ‘That's right, because he’s got to get to the train station from his house, then take the blue line into the city, then switch trains to the red Tine. - . The subway was so packed this morning, I got totally squished by about a hundred busy commuters on the way to work. 5. While you're stressed out by your commute, I'm releasing all the stress of the day with mine, 38AE oD 1. aaeMBNL? 2. RBA o 3. TA ERT. 5. ASR WAS I. 5. (URE LE, HET? 6. 7. Wh, ALTARS. AS th AA LE? 10. ERBRMASEART . 11. RERBAS EM? 1, HhEALORELPHASH, RNAS. 2, BRRARA ARR, RE To 3. BRE 6:30 EGHEARE, RABE RBI FREER» B-HLAREEATS No . MARE TA THAR RE. WA, WARFSURGLEADOT o RREIMALEARAERAES. ABA SRELAAAERRTES | BEMRADRERE 10 EA. BB RY EEE ~ REALE LARA, RIAA SRAReSmiAz. 7, SEM, ATMS AME, AT DRA ABE RAE. ERR. BARGMRE AES, AERA ti, REBRRALAOKE, SRPR, WREST A, BR CHORE SPRADLA MURR RAZEERT » SHAVER BENE, RAEBSER—A HEN. w _ Office Tak DABS WE ES traffic 3Ei& commute SRASC4 THE suburb 8K explanation f##% oversieep HT actually StiiRE switch Fe rive FA park $= nightmare HES, SAMs repair (618 subway Hi packed S509 squish FERS commuter SRASE%: | BYE HA crowded #iH8 drawback 52M! expensive ERIE ao worse MHA Convenient Fr{iBES exercise $Bii rolieve mee” stess RA release 2 Phrastg public transportation 4S3¢3¢i% TA stressed out #73800 hold up tia cut sb. slack #EA—5 take a train Fe bumper-to-bumper — a # — aan to be fair ATEADIE getup me the rest of us B2(/I3tthA ne telling ARR kill me Saez AH add up over time si 2 iy 1a) ARMM keep fit (REE keep in shape #A#}{AB 39.RARIRA GSTS @ Dialogue 1 : Where’s Bill? The ambassador's already here. The meeting is set to start at 9 am. + He's late again, Traffic is probably holding him up. You know, he commutes from the suburbs, It’s not easy commuting every day, we should cut him some slack, : Even though the traffic is bumper-to-bumper out there, I don’t think it's heavy traffic that makes Bill late. He takes che train, remember? : Oh, that’s right. Well, the train shouldn't be late. ‘That means there is only one explanation. ... Bill must have overslept! : Well, to be fair, since he’s coming all the way from Lancaster, he’s got to get up much earlier than the rest of us. He must get started on his commute about 6:30, no telling whar time he actually gets up. + That's right, because he’s got to get to the tain station fiom his house, then take the blue line into che city, then switch tains to the red line. In all, the trip's got to take more than two hours. : Why doesn’t he just drive to work? : Tes too difficult to park your car in the city. Alo, the traffic coming in from the suburbs is a nightmare, Dialogue 2 - : T can’t wait until my car is repaired. The commuting with public transportation is killing me. : Tt can’t be that bad. : But it is! Take this morning for example. The subway was so packed this moming, I got totally squished by about a hundred busy commuters on the way to work. At least the subway is better than the bus. It’s faster for one thing. And usually less crowded. But the drawback is that the subway is more expensive thon the bus. It adds up over time, if you take it every day. : That's truc. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do you get to work every day? B; [tide my bike. I don’t live too fir away, so it’s pretty convenient. It's only about a ten minute bike ride from my howse to the office. Ay Il bet it’s good exercise, too... a good way to keep fit B: Yes, not only a good way co keep in shape, but a good way to relieve stress as 40 well. While you're stressed out by your commute, I'm releasing all the stress of the day with mine.Office Taksasyig 2 EREEDBIL? ARE BHT. SWELLS B: PRBAT. TAR LMET. RA, PABRBARAR LH, HEKLARA LL HABE, BORER — Bo A: MEMLALHAL—-He—w, RUDD PAAR ARMCMRS), WIA LI, % fe ETS? B, R, BRR. KETASH A. MARAR SARE, ten REAT. a Bilt? AL #7, QIEMGSE, hFSHR £ HK, MAB AOA BERET. Ma Me O30 EAREARE, RABE JL RETR B: Mit, AABBARMHATH, REREAUM, REGRRATAH AE, R— BEBRERBTS Nit. A: MBA ARA LM? B, EMAREASLART. HA, MMEFSURGRSABHT, S00, Lea wii, RAB 2 0/0 illite DRASEROTRE AUG. BARRETR PTS RIE, RAISE, : TE, RAMAN, SOREREWE, SEEN A, ROR DBRS — Bb AY BASLE MU RATEAR REBT. B, BOORLAEABST. eRe, SRA A. (SRR TEML EE Hae DRAERAES. WRRGR BANE, HELE. AL RADE, MATE REINET . — BSRELALALRAMGES | mB, fh BREE LI? B, RBHAHE. RESGTAR, MARAE. HEMRADOSRM 10 SHES. REM, REARGOMR, SEER. ARH, FOANTREAM, MARRRBE AD. KLARA DIM, Rae BERB-RWEA. 41SEMA - BSR The Working Lunch H Lier e® aAween a ~ « Advanced — rv 42 Beginner I hate to make you work through your lunch break ‘What is yout favorite fast food? Till cater to your taste, T'll bring the food. ‘We don't have to reserve a table. That'll be pretcy heavy for a mid-day meal. I hope nobody's a vegetarian. You have a choice of prime rib or chicken. Intermediate ~ . Things are really busy for me today, the only dime I can manage to squeeze out might be over hunch break. I've already had several days in a row working through lunch. I really appreciate you taking the time to work me in over your lunch break. To be on the safe side, I'll order a table for half-past twelve. Are you planning on treating the investors to a full-course meal’? ‘As along as we stay away from anything alcoholic, we should be okay. We can make some special arrangements if we need to. I's the company who is footing the bill. ‘We can make it 2 working lunch this aflemoon, and [’ll order some Chinese food for delivery. It'll be my treat. Let's make ita date for Chop Suey and the Martin account at about 12:30. For our lunch meeting with the investors, do we have to make a reservation at the restaurant or do we just show up? I've arranged to meet them at the restaurant at twelve; can you make the reservation a litde earlier? We'll start with appetizers, follow with a soup and salad course, then main dishes of prime rib or cordon bleu chicken, and finish up with a delicious rich dessert of some sort.awn wwii. i By earawpep a B BARRA FR LE. » PRR IRIE Ht AER? RAABERNAR. RERUB. . ROBERT LF. RANFESART RHDARMTLERE. (eA LEHR SUE OBA TIE SRBARS I, BAT OR RE BETKNTS RESESH LABAU TR LIT. ROUTAN, RARER. | BRAT REER, REBT 12 RHH—R. ST RAR RA BERNE? , REBNABE, MAAN. . RARER ATT APRS HES |. RRA), EMNSRTETRA-TIGS, RATER R, RR. DRMNSLEE 12:30 Wee, WETS T BRE. RIPTRARRALA, BROKER EFS? MAHL? RESRAS iH) 2 REEL, REMAN RS AGER — ILS? RMALZA RAR, RSABNH, RSER ALESHA RA PANS, RSLS HO HRRRA Office Talk AS RE Words g bother FH deliver Bik, eft manage 1&3 insist RHF reservation iT investor URS suit BA treat 82 appetizer FFB Sab alcoholic mgt vegetarian Beat gosh i Phrases: be supposed to BK squeeze out HIE inarow = work through lunch 4 i thy Ite How about this? &-WEAt? make it (01) isSifE Btn for delivery 2, BE be one's treal Aa work (sb./sth.) in 3 (ZEAY RE) SARAH fast food EE cater to taste MAAK make ita date aéFht is) chop suey baeh sound good Wrstae 748 show up ws, 3th walk-in ABA MAA be on the safe side A BEAT PU AD fulkcourse meal ==8A3*F/M835 prime rib ESF cordon bleu chicken — i, BH HEAT heavy meal 4 AULERHOSE mid-dey meal 7% stay away from 32 You'd betier hope... #e- foot the bill Sta tamat 43> wp Dialogue 1 -- : Excuse me, Don? | hate to bother you, but I need your help on something. Do you have time to brief me on the Martin account today? Ob, thac’s right. You're supposed to deliver a brief on that account tomorrow. [ know there are some things I need co share with you about that, but, gosh, I don’t know... Things are really busy for me today, the only time I can manage to squeeze out might be over lunch break... : [bate to make you work through your lunch break with how busy you are... It’s okay... I've already had several days in a row working through lunch. How about this... . We can make it a working lunch this afternoon, and 1'll order some Chinese food for delivery. It'll be my treat. You don't have to do that... . 1 insist, I really appreciate you taking the time to work me in. What is your favorite fast food? UL cater to your taste. Actually, I do like Chinese. ... Let's make it a date for Chop Suey and the Martin account at abour 12:30, Does that sound good? Great, I'll bring the food. Dialogue 2 - 2 : - For our lunch meeting with the investors, do we have to make a reservation at the restaurant or do we just show vp? Usually for lunch, we don’t have to reserve a table, they should allow walk-ins. But to be on the safe side, Ull order a table for half-past twelve, Will chat suit your schedule? : T've atranged to meet them at the restaurant at twelve; can you make the reservation a litle earlier? If we start earlier, it will give us more time for a longer lunch. Are you planning on treating the investors to a full-course meal? Yes, we'll start with appetizers, follow with a soup and salad course, then main dishes of prime sib or cordon bleu chicken, and finish up with a delicious rich dessert of some sort, ‘That'll be pretty heavy for a mid-day meal, don’t you think? As along as we stay away from anything aleoholic, we should be okay. With your prime rib and chicken choices, you'd better hope nobody's a vegetarian. We can make some special arrangements if we need to. After all, it’s the company who is footing the bill._ Office Tak Dei LT REL “ “i AL BAL, BS, SABIE, TRAERRARERMT. KORHONEN FETS RE? B; B, RGM. WRGREMAM RAR. AURA RSA READ H, C8, &, REM RRR, ARAM TET Bln A: HBA, RITA T ANE LIF, Live wlveady had. B; RRA HERAT LARA T HR “ Several. days tne MIT. go wie | SRT OL RSet Ay BERETS RMS REGRAD a, ‘A Le Tire, SATE, RPE. By RGR A: R-EEZ4D. RERNEAR, REN ROR. MEBRKICTARRRE? RAM ERMAN. 2 RS, RBIS BHU TE 12:30 ARH, UST ARE. RSA? : ABT, BABES o > Ye HIE 2 Mile A: RINPTEARAADE, BROKE UTE? RERRA? B, RPS, RNASE TF, RNMRRRARMANTA. BRAT RE By, BRB 12 EHR, RAR MRA A HIE? LEA A: BESRHS ih) 12 REE, IRAE As aleg as we Sty EMADHERMARH — BILE? mR BZ gues, rove oot PISALAAE, RORTGMRS GN ‘icqnotit. we shoal he fat ae Arti q ote. B, TART RF eEe AS, 4, £6, QNELERRRA, Rae RGERELEAER— ABI FQ HOG, RELSHRRNREMA. — — Vl BR, LEOTRARLART? A; RERNBA, RARAABA, B: ATLSOHAMAEHCA, REPEVARSTERA A. A; MRALERNTN MAR, ERRADRA, 45