RESUME

JAYAN FRANCIS
Indore Madhya Pradesh
India
Mobile: +918299240284, 8736895628,
Email: jayanfrancis@gmail.com , francis.jayan.iiml@gmail.com LinkedIn
Id: https://www.linkedin.com/in/jayanfrancis

Career Objective:

To seek challenging and growth oriented carrier where I can apply my knowledge and strength in to
Practice which utilize my optional efforts for Overall development of humanity which Provides unlimited
scope for learning new skills and educate others to make the world a better place to live happily.

Educational Qualification:

2005-2006 - Completed High School from I.C.S.E with 60.8%.

2007-2008 - Completed Intermediate from I.S.C with 68.8%.
2008-2011 - Completed Graduation (BCA) from Barkatullah University
2018-2020 – Completed Masters in Computer Application (MCA) from RJPV Bhopal

Technical Training:
• CJET Technical training in Infrastructure Management in IT from CMC Ltd. (A TATA Enterprise),
Lucknow.
• Python with Machine Learning from TCS iON Indore

Software Knowledge Other Technical knowledge: Key Points

Python UNIX/Linux System Administration

JavaScript : JQuery Windows Networking & Administration
HTML Windows Server and database Administration
C++ Exchange Server Configuration
Java Software installation and testing
Knowledge of Pandas , Numpy Working Knowledge MS office and office 365
libraries software
Knowledge of Django framework Firewall and VMware Workstation
administration

Technical Certificate
• Microsoft Certified Solutions Associate (MCSA) certification in Windows server 2012.
• Course on Computer Concepts (CCC) Certificate from National Institute of Electronics and
Information Technology (NIELIT)
 • Information Technology Infrastructure Library (ITIL) v3 Foundation Certification.
• Certificate in Infrastructure Management in IT from CMC Academy.

Technical Skills:
• Desktop Support, Maintenance of Peer to Peer Network, Wireless networking.
• Installing software and application and troubleshoot Windows and Mac supported devices.
• Making bootable external storage device of OS, taking backups
• To design, install, and administer virtualization (VMware and Hyper-V) products, Knowledge of
VMware environment such as vSphere
• Worked on VMware workstation: used to install and run multiple copies of the similar operating system
on a single machine.
• Experience in designing and implementing storage back-up and recovery services for converged
infrastructure environments that support large-scale virtualization
• Installing Operating Systems (Windows XP, Windows 7, 8, 8.1, 10, Vista), Installing Windows in
Apple Devices, Unix and Linux operating system, Ubuntu, RHEL7.0/8.0
• Microsoft Exchange Server and Red Hat Linux Installation, Configuration of DNS, DHCP server and
Active directory services, knowledge of scripting, PowerShell and kernel FortiGate 800C Firewall
administration.
• Database Handling: SQL database, Data Center installation
• Managing storage infrastructure activities include availability, capacity, performance, and security
management
• Knowledge Backup and Restore software like Symentac ,Veritas Backup Exec, Backup of sever and
database, Tape, disk and cloud backup
• Software knowledge Like Java, C++, JavaScript, HTML, python

Professional Work Experience

• 36 months’ experience in Hardware, Network configuration and Software installation and testing and
development
• Worked on Solarman Engg. Project Pvt. Ltd. Project at IIM Lucknow as a System Support Engineer.
• Worked as a TSD (Technical service Desk) profile at IIM Lucknow.
• Worked as a IT Engineer in Wisec Global Ltd for IIM Lucknow project.
• Worked as Contact Assignee for IT department at IIM Lucknow on behalf of CMC Ltd.
• Working as a Advisor I Technical support Engineer at Concentrix technologies, Chennai for
troubleshooting and supporting Veritas Enterprise support Backup Exec product

Responsibilities Handled and worked On:

• Supporting the technical design process by participating in the analysis of technical application
requirements.
• Participating in execution and documentation of tests.
• Executing conversion plans and documenting possible improvements; identifying disruptions in the
processes.
• Coordinate with IT team members, network and system administrator and manager for resolving all
technical problems.
• Identify and provide all required hardware and software operating system and perform maintenance.
• Maintain records of design specification and network configurations as a backup for assistance for
future.
• After resolving the issues give a brief update to manager about the past and present situation.
• Vendor management; means if a part or hardware becomes faulty then coordinate with vendor for
replacement of the part.
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Responsible for the accounting of licenses on each PC and server. Take care of the procurement of
licenses, installation, tracking, and other details. Make sure that the software components have a valid
license and to audit license status and document it for further use.
• Updating and amending existing databases. Setting up and testing new database and data handling
systems. Monitoring database efficiency. Sustaining the security and integrity of data.