Professional Documents
Culture Documents
Project Management
Project Management
MODULE 1
Meaning of project
A project is defined as a sequence of tasks that must be completed to attain a
certain outcome.
Definition of project
According to the Project Management Institute (PMI), the term Project refers to
“ any temporary endeavor with a definite beginning and end”. Depending on its
complexity, it can be managed by a single person or hundreds.
CHARACTERSTICS OR FEATURES OF PROJECT
1. Integration with organisational goals: A project should be prepared within
the scope of organisational goals. The objective of project are framed in tune with
broader or general objective of concern. A project is identified and selected with
a care full scanning, of the total environment within which opportunity should be
exploited. In other words project should not misfit to the organisation.
2. Incorporation of Feasibility reports: A project is the output of various
feasibility studies. It should pass through expert analytical test. If project gets OK
report then it is called most suitable project. Usually project is analysed by the
experts on the field of marketing, technical, financial economic environment etc.
if a project finds difficulty in obtaining are also suggested. Hence, a project
should be rich with the expert’s opinions and appraisal report.
3. Scientific estimation of resources: when a project is finalized wither to
produce a product or render services, the essential resources are also estimated.
A project becomes workable plan only when proper estimation are made for it. A
bare project will have no meaning. The resources are men, machine, material,
money, time etc., which have an economic value with an alternative application.
In simple words, through resources estimation, total project cost is calculated i.e.,
probable cash outflow.
4. Attractive to Investors: investor friendly projects are highly expected and
adored. A project which needs financial assistance from outsiders should be
commercially viable, because the organizations which provides various
assistance in the form of seed money, margin money, and infrastructure are more
interested in returns from the project. Hence, projects should assure the investor
confidence though the strict estimation of returns in future and their present
values i.e. through wealth maximization, projects should attract investor and
maintain confidence
APEKSHA M.A, LECTURER
INDO-AMERICAN DEGREE COLLEGE,BELLARY
PROJECT MANAGEMENT
articulated at the beginning so there is a clear link to the success of the project
and the impact on overall business aims.
3. Communication
It is vital to sell the benefits of any project to those who will be affected during
the project or by the project’s final outcome. Implementing a new process
requires that end users understand why the project is beneficial and potential
buyers need to be convinced by the advantages of new products and services. In
essence, communicating the message of why new or different is good will help
counteract the typical human reluctance to change.
4. Resources
It is vital to ensure that adequate resources in terms of people, time, finances and
equipment are in place. Internally, this could involve the IT department providing
the appropriate hardware/software, Human Resources recruiting the necessary
people or the Facilities department providing offices or other relevant support.
There also needs to be allocated budgets and finance as well as appropriate
timelines for project completion.
5. People
No project manager works in isolation. There are many stakeholders involved in
a project who all have a specific role to play and who all have a vested interest in
the project’s success. The key stakeholders who drive projects and help make
them a success include:
Sponsor: The project sponsor is the person who defines the business objectives
that drive the project. The sponsor can be a member of the senior management
team or someone from outside of the organisation.
Project Manager: A professional project manager creates the project plan and
ensures that it meets the budget, schedule and scope determined by the sponsors.
The project manager is also responsible for risk assessment and management.
Project Team Members: These can include subject area experts, members of
departments, external professionals and new recruits. Anyone who can offer
positive contribution to the project in terms of their knowledge and capabilities
makes a good team member. Including these elements in a project will ensure that
the final outcome is a successful one.
Gathering resources: Build our functional team from internal and external
talent pools while making sure everyone has the necessary tools (software,
hardware, etc.) to complete their tasks
3. Execution
The execution phase turns your plan into action. The project manager’s job in this
phase of the project management life cycle is to keep work on track, organize
team members, manage timelines, and make sure the work is done according to
the original plan.
Steps for the project execution phase may include the following:
Creating tasks and organizing workflows: Assign granular aspects of the
projects to the appropriate team members, making sure team members are
not overworked
Briefing team members on tasks: Explain tasks to team members,
providing necessary guidance on how they should be completed, and
organizing process-related training if necessary
Communicating with team members, clients, and upper management:
Provide updates to project stakeholders at all levels
Monitoring quality of work: Ensure that team members are meeting their
time and quality goals for tasks
Managing budget: Monitor spending and keeping the project on track in
terms of assets and resources.
4. Closure
Once our team has completed work on a project, we enter the closure phase. In
the closure phase, we have to provide final deliverables, release project
resources, and determine the success of the project. Just because the major project
work is over, that doesn’t mean the project manager’s job is done—there are still
important things to do, including evaluating what did and did not work with the
project.
Steps for the project closure phase may include the following:
Analyzing project performance: Determine whether the project's goals
were met (tasks completed, on time and on budget) and the initial problem
solved using a prepared checklist.
Analyzing team performance: Evaluate how team members performed,
including whether they met their goals along with timeliness and quality of
work
Documenting project closure: Make sure that all aspects of the project are
completed with no loose ends remaining and providing reports to key
stakeholders
Conducting post-implementation reviews: Conduct a final analysis of the
project, taking into account lessons learned for similar projects in the future
Accounting for used and unused budget: Allocate remaining resources for
future projects.
PROJECT MANAGER
A project manager is a professional who organizes, plans, and executes projects
while working within restraints like budgets and schedules. Project managers are
in charge of leading teams, defining goals, communicating with stakeholders, and
seeing a project through to its closure.
FUNCTIONS OF PROJECT MANAGER
1. Organizing Your Work : An organized individual needs to have a clear mind
to concentrate on the work to be performed and making the project not only good
but great! Keeping our eye on the big picture and placing tasks and activities in
perfect alignment.
A project is a jumble of many things to be done in precise amounts and in a slated
duration of time. Handling such humongous amounts of work needs
categorization and efficiency to plan out what goes where and who does what, in
such close quarters. This will need us to harbor organization as a personal skill
and make efforts to hone it day in and day out.
2. Sifting through the Options: While we are not yet going into the field of
baking and discussing sifting, we will discuss the move that’s going to help you
immensely in saving time, getting the most of our decisions, and doing the
absolutely necessary things in a project. Dividing into this large amount of data
and picking on only what’s needed can save our time and resources and can help
us to move on with our project in a faster manner.
Sometimes, it is important that we sift through all the inputs coming our way and
only keep in mind or in view the relevant inputs or data, which can be further put
to use. These come under the finer details while managing a project, and a
manager who pays a good deal of attention to performing this action can very
well meet a successful project.
3.Communicating Effectively:Timely communication is also a factor to be
considered when dealing with schedules and decisions to be made and problems
to be resolved effectively. Staying true to the vision of the project, with effective
APEKSHA M.A, LECTURER
INDO-AMERICAN DEGREE COLLEGE,BELLARY
PROJECT MANAGEMENT
Instead, more time was spent planning complex projects from the start,
using new methods to anticipate and avoid risks. At the same time,
software engineering was becoming useful in every field. Software
development projects might be very complex, but not have large
administrative teams. Leaner methodologies started to be developed.
In 1981, the Project Management Institute released the Ethics, Standards,
and Accreditation project report. It offered the first few project
management process groups. In 1986, PMI would go on to issue an
expanded version in the first edition of the PMBOK in an international
journal, the Project Management Journal.
Stage 4 (1995 to Present)
The modern age is defined by the Internet, as true in project management
as anywhere. The access and connectivity it allows have transformed
methods for organizing and performing work. The project manager role is
filled by a project management professional, a career specialist.
The demands of software development prompted the development of new
ideas. As a result, in 2001 the Agile Manifesto was published, outlining a
new philosophical approach. It brought earlier techniques together as the
Agile project management method.
On a wider scale, project management ideas are now applied in corporate
management. As a result, concepts from project management have begun
to shape business strategy overall, benefiting strategic management.
Additionally, a globalized economy means projects have to take multi-
cultural considerations into account.
PROJECT MANAGEMENT
Project Management is the practice of initiating, planning, execution, monitoring
and controlling and closing the work of the team to achieve specific goals and
meet specific success criteria at the specified time. The primary challenge of
project management is to achieve all of the project goals within the given
constraints.
NATURE OF PROJECT MANAGEMENT
1. It is specific in nature.
2. There is specific beginning and end.
3. It aims to make project implementation easy and smooth.
4. It allows to reduce the risk and uncertainty in project execution.
APEKSHA M.A, LECTURER
INDO-AMERICAN DEGREE COLLEGE,BELLARY
PROJECT MANAGEMENT
2. Planning
Once the project is approved to move forward based on our business case,
statement of work, or project initiation document, we move into the planning
phase. During this phase of the project management life cycle, we break down
the larger project into smaller tasks, build our team, and prepare a schedule for
the completion of assignments.
Steps for the project planning phase may include the following:
• Creating a project plan: Identify the project timeline, including the phases of the
project, the tasks to be performed, and possible constraints.
• Creating workflow diagrams: Visualize our processes using swimlanes to make
sure team members clearly understand their role in a project
• Estimating budget and creating a financial plan: Use cost estimates to determine
how much to spend on the project to get the maximum return on investment
• Gathering resources: Build our functional team from internal and external talent
pools while making sure everyone has the necessary tools (software, hardware,
etc.) to complete their tasks
3. Execution
The execution phase turns your plan into action. The project manager’s job in this
phase of the project management life cycle is to keep work on track, organize
team members, manage timelines, and make sure the work is done according to
the original plan.
Steps for the project execution phase may include the following:
• Creating tasks and organizing workflows: Assign granular aspects of the
projects to the appropriate team members, making sure team members are not
overworked
• Briefing team members on tasks: Explain tasks to team members, providing
necessary guidance on how they should be completed, and organizing process-
related training if necessary
• Communicating with team members, clients, and upper management: Provide
updates to project stakeholders at all levels
• Monitoring quality of work: Ensure that team members are meeting their time
and quality goals for tasks
• Managing budget: Monitor spending and keeping the project on track in terms
of assets and resources.
4. Closure
Once our team has completed work on a project, we enter the closure phase. In
the closure phase, we have to provide final deliverables, release project resources,
and determine the success of the project. Just because the major project work is
over, that doesn’t mean the project manager’s job is done—there are still
important things to do, including evaluating what did and did not work with the
project.
Steps for the project closure phase may include the following:
• Analyzing project performance: Determine whether the project's goals were met
(tasks completed, on time and on budget) and the initial problem solved using a
prepared checklist.
• Analyzing team performance: Evaluate how team members performed,
including whether they met their goals along with timeliness and quality of work
• Documenting project closure: Make sure that all aspects of the project are
completed with no loose ends remaining and providing reports to key
stakeholders
• Conducting post-implementation reviews: Conduct a final analysis of the
project, taking into account lessons learned for similar projects in the future
• Accounting for used and unused budget: Allocate remaining resources for future
projects.
MODULE 2
PROJECT IDENTIFICATION
MEANING OF PROJECT IDENTIFICATION
Project identification is a process in the initiating phase of project life cycle for
identifying a need, problem, or opportunity.
Once identified, a project is initially documented objectively defining what was
identified. This identification can be the result of a organization's strategic
planning, of a company's normal operations, as the response to an unexpected
event, or to a need.
STAGES OF PROJECT IDENTIFICATION
Step 1: Identify & Meet with Stakeholders
Identify all stakeholders and keep their interests while creating project plan. Meet
with the project sponsors and key stakeholders to discuss their needs and
expectations, and establish baselines for project scope, budget, and timeline. Then
create a Scope Statement document to finalize and record project scope details,
get everyone on the same page, and reduce the chances of miscommunication.
Step 2: Set & Prioritize Goals
With a list of stakeholder needs, prioritize them and set specific project goals.
These should outline project objectives, or the metrics and benefits to achieve.
Write the goals and the stakeholder needs to address in the project plan so it's
clearly communicated and easily shareable.
Step 3: Define Deliverables
Identify the deliverables and project planning steps required to meet the project's
goals.
Step 4: Create the Project Schedule
Go through the each deliverable and define the series of tasks that must be
completed to accomplish each one. For each task, determine the amount of time
it will take, the resources necessary, and who will be responsible for execution.
Step 5: Identify Issues and Complete a Risk Assessment
No project is risk-free. If there any issues, that will affect the project planning
process. So, should know how to manage risk in a project and consider the steps
you should take to either prevent certain risks from happening, or limit their
• It helps to identify project inputs, finance needed and cost- benefit profile of
the project
Input Analysis
• Its assesses the input requirements during the construction and operation of the
project
• It defines the inputs required for each activity
• Inputs include materials, equipment, machines, software, human resources etc.
Financial Analysis
• Involves estimation of the project costs, operating cost and fund requirements
• It helps in comparing various project proposals on a common scale
• Analytical tools used are discounted cash flow, IRR, cost-volumeprofit
relationship and ratio analysis
• Investment decisions involve commitment of resources in future
• It needs caution and foresight in developing financial forecasts
Cost- Benefit Analysis
• The overall worth of a project
• The project design forms the basis of evaluation
• Total costs and benefits there to (Benefits > Costs or B/C>1)
Pre-investment Analysis
• The results obtained in previous stages are consolidated to arrive at clear
conclusions
• Helps the project-sponsoring body, the project-implementing body and the
consulting agencies to accept/reject the proposal
Project Report Comprises of;
• Detailed analysis of the project
• An expert prepares the report before the investment in project is done
• The report assesses the demand for proposed product/service
• Works out cost of investment and profitability on this investment
• It acts as an instrument to convince investors to invest in project
APEKSHA M.A, LECTURER
INDO-AMERICAN DEGREE COLLEGE,BELLARY
PROJECT MANAGEMENT
MODULE 3
PROJECT FINANCING
MEANING
Project Financing is a long-term, zero or limited recourse financing solution that
is available to a borrower against the rights, assets, and interests related to the
concerned project.
Features of project financing
Capital Intensive Financing Scheme: Project Financing is ideal for ventures
requiring huge amount of equity and debt, and is usually implemented in
developing countries as it leads to economic growth of the country. Being more
expensive than corporate loans, this financing scheme drives costs higher while
reducing liquidity
Risk Allocation: Under this financial plan, some of the risks associated with the
project is shifted towards the lender. Therefore, sponsors prefer to avail this
financing scheme since it helps them mitigate some of the risk. On the other hand,
lenders can receive better credit margin with Project Financing.
Multiple Participants Applicable: As Project Financing often concerns a large-
scale project, it is possible to allocate numerous parties in the project to take care
of its various aspects. This helps in the seamless operation of the entire process.
Asset Ownership is Decided at the Completion of Project: The Special
Purpose Vehicle is responsible to overview the proceedings of the project while
monitoring the assets related to the project. Once the project is completed, the
project ownership goes to the concerned entity as determined by the terms of the
loan.
Zero or Limited Recourse Financing Solution: Since the borrower does not
have ownership of the project until its completion, the lenders do not have to
waste time or resources evaluating the assets and credibility of the borrower.
Instead, the lender can focus on the feasibility of the project. The financial
services company can opt for limited recourse from the sponsors if it deduces that
the project might not be able to generate enough cash flow to repay the loan after
completion.
Loan Repayment With Project Cash Flow: According to the terms of the loan
in Project Financing, the excess cash flow received by the project should be used
to pay off the outstanding debt received by the borrower. As the debt is gradually
paid off, this will reduce the risk exposure of financial services company.
Better Tax Treatment: If Project Financing is implemented, the project and/or
the sponsors can receive the benefit of better tax treatment. Therefore, this
structured financing solution is preferred by sponsors to receive funds for long-
term projects.
Sponsor Credit Has No Impact on Project: While this long-term financing plan
maximises the leverage of a project, it also ensures that the credit standings of the
sponsor has no negative impact on the project. Due to this reason, the credit risk
of the project is often better than the credit standings of the sponsor.
SOURCES OF PROJECT FINANCING
1. Business Angels: Business Angels have a vast experience in the industry
they operate in. Private investors may invest in a company for capital gain.
The investment is for a place on board or an equity stake.
2. Venture Capital: Venture capitalists invest in a project for a non-
executive position on the board. They provide capital in exchange for an
equity share or a position at a strategic level. Once the value of shares
increases, they may sell those for a profit.
3. Loan for Business: Apart from secured lending, a company can choose
the unsecured business loan that comes for a fixed tenure with a repayment
plan. The cost of the loan is determined by estimating the returns from the
project. The interest payment is tax-deductible in some cases. An
agreement is made between the financial institution and the borrower for a
specific loan amount and tenure.
4. Overdrafts: Overdrafts are ideal for short-term finance. The period of
overdraft facility is for a year or less. The interest is only charged on the
amount spent from the person’s account. Such financing can be arranged
quickly like business loans.
5. Share Capital: The shareholders get profits from dividends. This share of
profit is derived from ordinary shares (owned by business owners who can
share profits of an organization from dividends) or preference shares (does
not belong to company owners but a third party). Capital gain is expected
from selling the shares in future. It is the company shareholders who raise
the Share Capital.
6. Debentures: Debenture loans come with a fixed or a floating rate and are
provided against an organization’s assets. The debenture holders receive
payment of interest before the shareholders receive their dividend payment.
If the business fails, then these holders are liable as preferential creditors.
APEKSHA M.A, LECTURER
INDO-AMERICAN DEGREE COLLEGE,BELLARY
PROJECT MANAGEMENT
8.Trust Fund Services: Some financial organizations provide trust fund services
to their clients. They manage the client’s assets, invest them in the best option
available in the market, and take care of its safekeeping.
9. Financing the Small and Medium Scale Enterprises: Financial institutions
help small and medium-scale enterprises set up themselves in their initial business
days. They provide long-term as well as short-term funds to these companies. The
long-term fund helps them form capital, and short-term funds fulfill their day-to-
day working capital needs.
10. Act as A Government Agent for Economic Growth: The government
regulates financial institutions on a national level. They act as a government agent
and help grow the nation’s economy. For example, to help out an ailing sector,
financial institutions, as per the guidelines from the government, issue a selective
credit line with lower interest rates to help the industry overcome the issues it is
facing.
CONVENTIONAL FINANCING
Conventional financing is a home financing scheme offered by financial
institutions or banks, which are not guaranteed by government agencies.
Conventional loans are given as per guidelines issued by government-
sponsored entities.
This ensures that such loans can be sold in the secondary market.
These loans are also called conforming loans, as they conform to guidelines
issued by government-sponsored entities.
There are also non-conforming loans, which do not meet the requirements
of the government entities.
MODULE 4
PERT AND CPM
PROJECT EVALUATION REVIEW TECHNIQUE(PERT)
Project Evaluation and Review Technique (PERT) is a procedure through which
activities of a project are represented in its appropriate sequence and timing. It is
a scheduling technique used to schedule, organize and integrate tasks within a
project.
Creating a PERT Chart
A flowchart is used to depict the Project Evaluation Review Technique. Nodes
represent the events, indicating the start or end of activities or tasks. The
directorial lines indicate the tasks that need to be completed, and the arrows show
the sequence of the activities.
There are four definitions of time used to estimate project time
requirements:
Optimistic time – The least amount of time it can take to complete a task
Pessimistic time – The maximum amount of time it should take to complete a task
Most likely time – Assuming there are no problems, the best or most reasonable
estimate of how long it should take to complete a task.
Expected time – Assuming there are problems, the best estimate of how much
time will be required to complete a task.
you a better idea of which activities can and can’t run in parallel, allowing
you to schedule accordingly.
ADVANTAGES OR BENEFITS OF CPM
Stronger Communication: Critical path method schedules require input
from key players across all stages of a project lifecycle. Bringing together
the expertise of various team members and subcontractors, from architects
to electricians to construction managers, makes the schedule more realistic
and robust from the start.
Easier Prioritization: Identifying the critical path helps project managers
clarify priorities and determine the float of each task. Float, also known as
slack, measures how long a task can be delayed before it impacts the
completion date.
Improved Accuracy in Scheduling: The critical path method is a popular
and reliable tool for improving the accuracy of project schedules. Many
project managers use CPM in conjunction with the Program Evaluation
and Review Technique (PERT), another project management tool that
helps teams estimate total project duration. By using both PERT and CPM,
project managers can create the most accurate forecasts possible.
Better Risk Detection: Critical path schedules make clear the
relationships between dependent tasks, so project managers can better
predict the knock-on effects of a delay. CPM prevents more surprises and
offers earlier opportunities to make corrections than other methods that do
not track dependencies.
Greater Adaptability: When work does not go to plan, CPM network
diagrams give project managers the tools to quickly rework the schedule.
Certain software programs can even model the effects of different
adjustments, so project managers can compare outcomes and select the
most beneficial option.
More Visual Impact: CPM network diagrams and Gantt chart
representations of critical path schedules give project managers a quick
understanding of a project’s timeline and progress. By referring to these
visual tools, project managers and team members can develop a more
intuitive understanding of a project’s trajectory than they might with a less
visually dynamic option.
DISADVANTAGES OF CRITICAL PATH METHOD
Increased Complexity: The critical path method involves complex
calculations with many moving parts. While software can automate the
APEKSHA M.A, LECTURER
INDO-AMERICAN DEGREE COLLEGE,BELLARY
PROJECT MANAGEMENT
BASIS FOR
PERT CPM
COMPARISON
BASIS FOR
PERT CPM
COMPARISON
Following are the tools & techniques for estimating the activities that work
for all types of projects.
Expert Judgment: It is the most commonly used method to get an estimate; it’s
essential for the Project Management team to include experts with the best hands-
on experience in understanding how to utilize the project requirements. It is also
crucial to ensure that everyone shares a mutual knowledge of what needs to be
delivered. Also, look for experts who will be working on the project.
Analogous Estimation: It is a method that helps a Project Management team
refer to similar and existing projects that can be helpful to evaluate the activity
durations of the current project. The analogous estimation method can help a
project manager to estimate the duration of the completion of the project. Ensure
that the previous projects that are similar to the current task are a success.
PERT Method: It is an instance that might be analyzed statistically to evaluate
the ERP project implementation to check the duration of the project. However,
this method may not give a precise prediction. This technique utilizes the
knowledge and experience of an expert to present an important date when a
couple of data don’t permit carrying out a particular analysis. The ability to verify
the assessed project duration period in terms of its probability to meet organized
value justifies the generally utilizing the PERT technique by project managers.
Three-Point Estimates: Under the three-point estimates procedures, the PERT
(Program Evaluation and Review Technique) is the most broadly utilized
statistical tool to decide the time duration of a project. In Project Management,
the PERT technique is the best way to determine the estimated activity durations
of a Project. It uses three-time estimates to determine a rough period of the
estimated activity durations.
CRASH TIME PROJECT RISK
Project crashing in project management is a method used to speed up a project’s
timeline by adding additional resources without changing the scope of the project.
Crashing activities in project management could include adding extra personnel
to a task to finish it more quickly, or it could involve paying a premium for a
faster result.
ESTIMATING TOTAL PROGRAM TIME
STEPS
1. Review project scope: The first step in estimating project hours is reviewing
the project's scope or overall purpose. This can help you get a better
APEKSHA M.A, LECTURER
INDO-AMERICAN DEGREE COLLEGE,BELLARY
PROJECT MANAGEMENT
understanding of the project and all tasks involved. The scope statement may also
contain information related to deadlines or budget constraints. This can help you
create and refine your estimate.
EXAMPLE: if the project has a strict deadline, you may need to gather more data
to get a more accurate estimate. If the project has a flexible deadline, you may
include an estimated range.
2. Create a list of tasks: After reviewing the project's objectives, consider
creating a list of all tasks involved. Depending on your project's stage, you may
find this information in the execution plan. If you're just starting to plan your
project, consider collaborating with a project team to divide the project into
smaller tasks.
For example, if the project's main objective is to design a new computer, you
might divide these tasks into researching similar products, creating a prototype
and testing the design.
3. Collect data for each task: After gathering or creating your list of tasks, you
can begin estimating each part. There are different strategies you can use to
complete this step. One popular method is asking the individual who completes
the task.
For example, if you are managing a marketing project, you might ask the graphic
designer how long they take to design a new logo. An expert in the field may be
able to provide more accurate estimations.
4. Include external hours: After collecting data from your internal team, you
can gather information from any external sources you plan to work with. This
may include freelancers, contracted professionals or specialists. Depending on
the industry, the external professional may provide you with an estimate.
For example, if you're hiring an external contractor, they may estimate how long
each building task will take based on their previous experience and knowledge.
5. Consider revision hours: Depending on your project and industry, you may
want to include revision hours in your estimate. These are the hours you may need
to review or revise the tasks.
For example, if you're estimating a new product design, you may include revision
hours for the testing stage. After testing the product, your team may need
additional hours to refine the design based on the testing results.
MODULE 5
PROJECT QUALITY MANAGEMENT(PQM)
Project quality management is a process that considers how a project should
proceed to achieve the desired quality for the project’s deliverables. It requires
project managers to continually measure the quality of the activities and processes
involved in the project.
ELEMENTS OR COMPONENTS OF PROJECT QUALITY
MANAGEMENT
Quality Planning: Planning for quality is the first step in project quality
management. Before beginning a new project, agree upon what counts as
"quality" for that specific project and what needs to be done in order to achieve
that level of quality. As mentioned, this will depend on what that customer or
stakeholder expects from the project’s deliverables.
During this stage, decide what monitoring quality will look like and document
this process. Your project quality management plan should include the steps
you’ll take, such as weekly meetings or marking your progress against a checklist,
what quality metrics you’ll be measuring against, and what milestones you need
to meet during the project.
Quality Assurance: The goal here is to prevent problems before they happen by
following processes as agreed. While quality assurance is preventative, the next
step is more reactionary.
Quality Control: Lastly, it's integral to assign an enforcer to the project who can
assess whether or not the desired level of project quality is being met. This person
will need to review progress against the plan and checklist regularly. This
provides an opportunity to identify problems and consider methods of
improvement, including adjusting risk factors and contingency plans.
What are the Benefits of Project Quality Management?
Higher Levels of Customer Satisfaction: Delivering bad quality products
or offering disappointing services reflects poorly on a company. Whether
you’re producing video games for a large customer base or are working
one-to-one to provide a bespoke service to a client, delivering quality is
important. If a customer is unhappy, the deliverable has failed to measure
up to the desired level of quality.
Project quality management helps ensure that processes are optimized for
quality and that all deliverables are produced at a level that guarantees
customer satisfaction.
Better Quality Products: Even if a customer will be satisfied with a
product of mediocre quality, there are no downsides to exceeding
expectations and offering better quality products. Project quality
PROJECT COMPLETION
Successful project completion means we have delivered what we agreed on in the
scope of the project, while ensuring that all acceptance criteria have been met, the
stakeholders are satisfied, and business objectives have been fulfilled.
STEPS:
Step 1: Study the project thoroughly
It’s important you learn about the project and the significance attached to it by
the client. This will help you answer the following questions:
• What is the goal of the project and how big is it?
• How will this project benefit a client?
• Where does this project stand as far as your organization goes?
• Are there adequate resources available to complete this project?
Step 2: Prepare a concrete project plan
A detailed plan will list important milestones in your project along with members
assigned and their roles. Make sure you assign generous deadlines that give your
team quality breathing space. Get the client’s approval on your plan.
After this, hold sessions with your team and the senior management to explain
your plan in detail. The plan will provide all members in your team a clear idea
of what is expected of them.
Step 3: Daily monitoring of work assigned after project begins
Managing a project is no easy task. It requires a lot of dedication and effort. You
will have to monitor tasks on a daily basis. This will ensure that you are not
lagging behind in any task. It will also help you assign more resources to a task
that’s taking longer to complete than usual.
Step 4: Keep the client informed on a predetermined basis
Reach an understanding on how you would update the client about project
developments. Sending two emails in a week is ideal. Be honest with the client
and provide him/her with all kinds of updates – positive and negative.
Step 5: Perform testing at regular intervals
You will have to test the project’s deliverables at regular intervals to make sure
everything is going according to plan. This will help you avoid heartache at the
closing stages of your project. Perform remedial action immediately if you find
anything amiss during testing.
Step 6: Final project delivery
The most anticipated moment in a project is its completion! It can be a moment
of immense joy or disappointment. Make sure the final solution meet’s the
APEKSHA M.A, LECTURER
INDO-AMERICAN DEGREE COLLEGE,BELLARY
PROJECT MANAGEMENT