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Outlook Autocomplete (Recipients) opens upward

by Joe88 ∙ May 3rd, 2021 at 3:51pm

Solved Microsoft Office

So we have a user that all of a sudden his Outlook 2019 recipient autocomplete opens to the top of
his new/reply/forward message window. This happens whether or not the window is at the top,
bottom or maximized on his screen. I realize normal behavior should be to open to the top when
the new message window is low on the screen and open to the bottom otherwise, but the position
of his window on the screen does not seem to change the behavior. Here is a screenshot, the new
message window is maximized so the list of names disappears off the top of the viewable area.

Thanks in advance for your help!

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BEST ANSWER
 spicehead-eu7vw ∙ May 4th, 2021 at 7:14am

You need to roll back the recent update i.e for Microsoft Office Home and Business 2016

"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe"

/update user updatetoversion=16.0.13901.20462

7 out of 7 found this helpful.

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49 Replies

Laird Spicehead ∙ May 3rd, 2021 at 4:18pm

In your image it appears to show the photo/pic of the recipient.

I don't know where the setting is to change that view but I suspect it may be related.

When I use autocomplete it looks like this... (no photo - (Yes, Outlook 2019))
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Proxxzer ∙ May 4th, 2021 at 4:54am

I have a user with the same issue that just started yesterday. MS Office H&B 2019 on Windows 10
Pro, no updates available, ran quick repair, no change so far.

I turned off the setting to display photos next to contacts as the previous person suggested but
that did not resolve.

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1 t f1f d thi h l f l
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Diogo724 ∙ May 4th, 2021 at 6:14am

Hi,

It seems this issue is currently affecting some users.

To solve this issue in Office 2019, please close Outlook and just go
to C:\Users\USERFOLDER\AppData\Local\Microsoft\Outlook, and change RoamCache folder
name to "RoamCache.Old". 

Open Outlook and you will see that Outlook will recreate RoamCache folder.

Please note that if the autocomplete addresses are important to you, you should copy the
AutoComplete file from the old RoamCache.Old, change the name to the one create automatically
by Outlook in the new RoamCache folder and overwrite.

I didn't tried in Outlook 2016, but since Outlook 2016 uses *.NK2 file instead of the Autocomplete
*.DAT file, you just need to rename autocomplete to force the creation of a newer one.

Didn't know what is causing the issue but it seems related with some update, I didn't research it.

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spicehead-dh994 ∙ May 4th, 2021 at 6:46am

I've had the same issue from a couple of customers using H & B 2019 version and unfortunately
this fix hasn't worked.

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Jmacuna0 ∙ May 4th, 2021 at 7:04am

I'm having the same issue in some devices on my company, i can't know why or how to solve. I
think that is exchage 365 related but i can't confirm

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spicehead-eu7vw ∙ May 4th, 2021 at 7:14am

You need to roll back the recent update i.e for Microsoft Office Home and Business 2016

"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user

updatetoversion=16.0.13901.20462

Reply

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Jmacuna0 ∙ May 4th, 2021 at 7:29am

Users that have this issue are using Office 2019 (including me)

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Diogo724 ∙ May 4th, 2021 at 7:31am

Did you try my fix?

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 leviu ∙ May 4th, 2021 at 7:38am

My buddy here had a ticket with a customer with 2016 Home and Business. He already told the
customer to just wait for an MS update to fix it before I can try any of these solutions...

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Jmacuna0 ∙ May 4th, 2021 at 7:42am

Diogo724 Yes, still not solved 

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Joe88 ∙ May 4th, 2021 at 8:07am

Should have added our Microsoft reps originally, tagging Gregory & Matthew in now..

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spicehead-2zxw6 ∙ May 4th, 2021 at 8:23am

also having this issue, office 2019 and office 2016

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Scott4074 ∙ May 4th, 2021 at 9:53am

I just checked and it's doing it for me - Office 2016 here.  I don't recall it looking like that before, so
something's definitely changed.  

What I mean by it looking different is that it used to just list the names in the To: or CC: box, and I
could choose one.  Now there's this big pop-up that goes up and off the top of the screen with the
names of everyone I ever emailed whose name starts with that letter.  It's definitely not the same
as it was recently.  

Edit again: it actually goes up in the To: box, and up in the CC: box, if the new mail window is at the
bottom of my screen.   If the new mail window is at the top of the screen, the CC: box goes down,
but the To: box still goes up and off the screen.  So the CC: box is working like it should, and
orienting the names the way it should according to its position on the screen.  But the To: box is
going up, no matter where it is.  And it does look different than it did recently.  

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ITMan10000 ∙ May 4th, 2021 at 10:12am

Does anybody know if it also affect Microsoft365 Outlook? I am willing to upgrade to M365 at this
point

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piffwiz ∙ May 4th, 2021 at 10:25am

Rolling back the update with the command posted by Spicehead-Eu7vw fixed this issue for me. MS
borking things again, what's new...

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 ich.ni.san ∙ May 4th, 2021 at 11:24am

Happening here too and the first (and so far only) user affected is... the owner.  Yay!

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Joe88 ∙ May 4th, 2021 at 11:37am

This command seemed to fix it for the user with Office 2019 32-bit, thanks to Spicehead-Eu7vw for
the post on Office 2016

"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user

updatetoversion=16.0.13801.20266

Reply

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Jmacuna0 ∙ May 4th, 2021 at 12:18pm

Joe88 It Works!!!! (MS Office 2019 x64) 

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ITMan10000 ∙ May 4th, 2021 at 12:23pm

Jmacuna0 wrote:

Joe88 It Works!!!! (MS Office 2019 x64) 

Did you use the exact command?   C:\Program Files\Common Files\microsoft

shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13801.20266)
I also have Outlook 2019

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Joe88 ∙ May 4th, 2021 at 12:30pm

Yes, I believe you are missing the first Quote and then need to remove the close parenthesis in your
post: 

"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user

updatetoversion=16.0.13801.20266

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ITMan10000 ∙ May 4th, 2021 at 12:38pm

Joe88 wrote:

Yes, I believe you are missing the first Quote and then need to remove the close parenthesis
in your post: 

"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe"

/update user updatetoversion=16.0.13801.20266

Thanks. I am assuming after you roll it back, you disable automatic office updates so that it doesn't
get re-installed?

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Joe88 ∙ May 4th, 2021 at 12:55pm

Actually after running that command I believe it forced an update to a newer version that resolved
the issue.  

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spicehead-da15h ∙ May 4th, 2021 at 1:50pm

You fix my problem! I was trying to find the keywords to google my error and my friend helped me
found this post.

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ich.ni.san ∙ May 4th, 2021 at 2:05pm

My laptop was also affected, I rolled back Office 2016 with

Text
"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClie

and the problem is solved.

If the owner doesn't want to wait for an update, I know what to do now.

Thanks.

Edited because I noticed a quote missing

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kaildagrh ∙ May 5th, 2021 at 12:01am

 confirmed:

rolling back the update will help

"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user

updatetoversion=16.0.13901.20462

Thanks for the help

Kail

Reply

1 out of 1 found this helpful.

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