Language Code Product Group No.

Version Date
GB EXC 911 129 1 04/23/2012
Applies to
Excavators (EXC)

Hydraulic hose assembly leakage handling

WARNING
Please pay attention to the safety instructions in the Operator's and Service Manuals concerned.

This Service Bulletin is to be considered as technical information only and is not subject to any reimbursement programs outside
normal warranty.
Cause and action
If there are some repeated “hydraulic oil leakage” reported from respective dealers/customers and it is considered as quality
issue that factory should be involved in, this Service Bulletin is describing what should be done in field when collecting data.
By doing this, we will get correct field information when it comes to hydraulic hose oil leakage and secure return goods quality
so that product maintenance group starts investigation as quickly as possible and we have a better inspection result with
returned goods.
This case handling procedure should be performed and reported with “check sheet” to your associated technical support
department through Techline when a specific hydraulic oil hose failure found at least 3 times at the same leaking point and you
are willing to elevate the issue for quality inspection purpose.
NOTE!
Hydraulic hose means a hose assembly consists of fitting, swaging part and rubber hose section.

Check sheet

Dealer: Customer:

Date of repair: Country:

Machine model: Serial No.: Operating hours:

Job site: Job application:

Part number: Part name:

General check point

Has concerned hose ever been either removed or loosened its connection due to other service issue? Yes No
Has the leaking area been cleaned thoroughly, dried and investigated again for oil leakage? Yes No
If there is traces of oil leakage at hose connection area but you are not quite sure where the exact Yes No
leaking point is, have you checked O-ring condition as well as any loosen connector?
Also have you retighten the connections again? Yes No
Have you mark the exact leaking position on the damaged hose after repair? Yes No
What is the most frequent mode of engine RPM?
Has the photo been taken in distance to identify the leaking point as well as background where the Yes No
leaking hose is located on?
Has the photo been taken in close to identify the exact leaking point cearly? Yes No
Have you reported it via Techline call/ PPR/ e-mail to your associated technical support department? Yes No
Oil leakage from hose material (rubber)

Is there any noticeable bubbling, hair crack, pin-hole or others on the hose material itself?
If so, how it looks like?
Have you measured the distance from one of hose ends to failed point? Yes No
If yes, mark on the Fig. 1.
Is there any fixture, zip-tie or clamp which appears physical contact with the hose directly and may cause a damage?
If so, please take a photo together and report it to your associated technical support Dept.

Oil leakage through Fitting/ Swaging/ Hose connection

Have you checked exact leaking point? If so, please mark on the Fig. 2.
Has any O-ring, fitting, nipple or other sealing components been replaced by new one and give the Yes No
proper toque on its connection again before replacing the hose?

NOTE!
Secure return goods quality

1. Individual leaky hose must have a Tag

2. Paint marking at actual leaking position (Returned hose must meet with inspection sheet)
3. Collect all components which are replaced together with hose and pack it based on machine s/n so that we know that
those parts came from one same machine. Otherwise, do not mix a machine’s parts to the other

Figure 1
Oil leakage from hose material (rubber)

A
B
L1

A: Direction where this side of hose end is heading to. e.g. travel motor, MCV or LH Joy stick, etc.
B: Paint marking at leaking point. It would also helpful to know if this point had physical contact with external fixture, zip-tie or
clamp, etc.
L1: Failure Distance (mm or inch)
Figure 2
Oil leakage through Fitting/ Swaging/ Hose connection

A. Example