Centro Colegio de Tarlac: Metro Bamban Subd., Anupul, Bamban, Tarlac

Centro Colegio de Tarlac
 Metro Bamban Subd., Anupul, Bamban, Tarlac

 www.CentroColegioDeTarlac.org  centro.colegio@gmail.com
ORAL COMMUNICATION IN CONTEXT
FIRST QUARTER 1: WEEK 3
COMMUNICATION BREAKDOWN
Name of the Learner: __________________________________________________________

Section: _________________________________________________ Date: ______________
Background Information for Learners

Communication is successful if and only if the messages sent by the sender are
understood in the same sense by the receiver. If any kind of disturbance blocks any step of
communication, the message will be misunderstood, and communication will be unsuccessful.
There are three types of communication barriers: physical, emotional, and linguistic (Juneja
N.D).
 Physical barriers refer to
environmental factors. For
instance, a student is trying to
connect to the internet for an
online class, but the internet
connection is very slow and
unstable due to the heavy
downpour of rain. Thus, the
presence of natural calamities
such as a typhoon results in
unreliable internet transmission
that in turn hinders successful
communication between the
student and his or her classmates
and teacher.
 Emotional barriers such as distrust,
fear, or anxiety also affect the communication process. As an example, if a student
fears his/her teacher so much, s/he might be afraid to ask questions or even talk in the
class.
Extreme emotions may also cause someone to be negative and close-minded in
receiving a message from a certain sender or person; thus giving a negative impact on
communication. For an instance, if the receiver is feeling upset or angry toward the
sender, s/he may take the message negatively; unlike if s/he is feeling positive
emotions (e.g. happiness, confidence, affection) towards the sender, communication
would also be interpreted positively.
 Linguistic barriers are hindrances to
communication that emerge due to language
choice and use. Language can either make or
break communication not just verbally, but also
non-verbally. The use of jargon is an example of
a language barrier. Jargons refer to technical
terms or special vocabulary used in a field. To
illustrate that, a misunderstanding between a
doctor and a patient will happen if the doctor will use jargon such as ACE2, antigen,
and immunosuppressed in explaining the nature and threat of COVID-19 to a patient
who does not belong to the same field which is medicine.
Thankfully, some strategies can be used to avoid experiencing communication
breakdown due to these barriers. According to Juneja (N.D) here are five tips to avoid
communication breakdown:
 Use simple language: Use of simple and clear words should be practiced and
emphasized.
 Reduce or eliminate noise levels: To identify the source of noise and eliminate that
source is very important. It is also essential to identify the frequent cause of the
disturbance and find a solution for it. According to Sipacio and Balgos (2016)
acknowledged that common barriers include noise. You can avoid it by respectfully
asking someone to minimize the volume, or by looking for another place that is quiet or
appropriate for your conversation.
 Listen actively: Listen attentively and sensibly. There is a difference between
“listening” and “hearing”. Active listening means hearing with a proper understanding of
the message that is heard. Asking questions ensures whether the speaker’s message
is understood or not by the receiver as intended by the speaker.
 Control emotions: The sender should not let extreme emotions affect communication
as the receiver might misinterpret the message being delivered. For example, if the
sender is extremely upset, then the receiver might think that the information being
delivered is not good.
 Give constructive feedback: In communication, feedback, most of the time is desired.
It ensures the sender that the message was delivered clearly and unambiguously.
In addition to these strategies, it may be helpful to

consider the 7Cs of effective communication (Broom,
Cutlip, and Center, 2012 in Sipacio and Balgos, 2016
and Education Executive, n.d.) in preventing
communication breakdowns from happening.
 Communication should be clear. The

receiver should not have to “read between
the lines” and make guesses on their own
just to understand what you are trying to
express.
 Successful communication is also concise.
The receiver would not want you to explain
in two hours if you may do it in half an hour.
 It should also be concrete. The receiver should have a crystal-clear picture of what
you are talking about.
 Effective communication should be correct. Your diction must fit your receiver’s level
of education or knowledge.
 Furthermore, for communication to be logical, it should be coherent. This means all
points are connected and relevant to one another.
 Moreover, if the receiver has every piece of information that s/he needs to know, then
communication is complete. Lastly, a pleasant, open, and genuine communication
means there are no concealed insults.
 Have a courteous communication by practicing empathy or putting yourself on
someone’s shoe to deeply understand the other end.
Learning Competency with code

Use various strategies to avoid communication breakdown (EN11/120C-Ia-6)
Exercise 1:
Instructions: Identify the concept (i.e. communication barrier, communication strategy, or
characteristic of effective communication) described in each sentence. Write
your answer on a separate sheet of paper.
Example: Communication breakdown 1. It is an event that happens when the receiver
misunderstood the message sent.
____________1. Examples of this communication barrier are distrust, fear, or anxiety which
also affect the communication process.
____________2. A communication barrier that includes noise and other environmental factors
that hinder successful communication
____________3. Language use, diction, use of jargon, and unfamiliar expressions are
examples of this communication barrier.
____________4. A communication strategy that may be used to minimize noise or any kind of
communication disturbance.
____________5. One of the communication strategies that must be used when introducing the
different learning modalities to struggling learners.
____________6. Without applying this communication strategy, extremely subjective responses
might cause the receiver to misinterpret the message of the sender.
____________7. This communication strategy is applied when a receiver intentionally hears the
sender to get correct understanding of the message.
____________8. Doing this communication strategy will help guarantee the sender that the
message is conveyed evidently and unambiguously.
____________9. This is one of the seven characteristics of effective communication which
means that successful communication is possible to take place without
spending too much time explaining.
____________10. It is a characteristic of effective communication which means that the
receiver should not have to “read between the lines” just to understand the
message being sent.
____________11. This is one of the seven characteristics of effective communication which
means that the receiver of the message has a clear picture of what the sender
says.
____________12. Practicing empathy or putting oneself in a certain situation is one of the ways
to achieve this characteristic of effective communication.
____________13. It is a characteristic of effective communication which means that choice of
words or diction must fit the receiver’s profile.
____________14. This characteristic of effective communication is achieved if the receiver has
no questions left and all of the important information he needs is correctly
perceived.
____________15. This is one of the seven characteristics of effective communication that
means all points of the conversation are all logically related to one another.
Exercise 2:
Instructions: Determine what kind of communication barrier is shown in each situation below.
Also, write the communication strategy or solution that applies to each situation.
Write your answer on a separate sheet of paper.
SITUATION BARRIER STRATEGY/SOLUTION
You are very busy and Emotional Calm down and set a
anxious about the timeline for the tasks to be
deadlines that you must accomplished.
meet for certain tasks and Respectfully tell him that I
assignments. Then, a will review the file after I
classmate of yours asks have accomplished my
you to review a file he sent certain tasks.
on your e-mail.
You are in a webinar and you 1. 2.
think the speaker is very
boring. While listening to the
speaker, you fell asleep. You
woke up having to answer an
evaluation sheet about the
seminar and you do not know
a thing to write.
You are called during your 3. 4.
online class to share
something about your
quarantined experience, but
you are hesitant to do so
since you are too shy.
You are having a 5. 6.
conversation with your
classmate over the phone
when very loud music is
played. Your classmate thinks
you are not interested to talk
to him.
Your best friend is a K-pop 7. 8.
fan and you are not.
However, she keeps on
asking you what she should
do to be noticed by her idol.
You are having a very bad 9. 10.
day when your brother asks
you for a favor. You glared
and shouted at him as a
response.
You are in a rush to 11. 12.
accomplish a task when your
sister accidentally
disconnects the internet
connection. You shouted at
her and threw your phone.
Your friend calls you via 13. 14.
Skype and tells you about
how his day was. A
thunderstorm suddenly hit,
and you did not catch what he
was saying. He thinks you
were not listening to what he
was telling you a while back,
so he ended the call.
You are a doctor describing 15. 16.
to your patient how sick he is,
but you use terminologies
that your patient is unfamiliar
with.
Rubric for Scoring the Strategy/Solution Column in Exercise 2:

3 2 1
Applied communication Applied communication Applied a solution without

strategies discussed that strategies but are somehow any communication
are relevant to the inappropriate for the given strategy
situation given situation
Exercise 3.1
Instructions: Write a dialogue (minimum of two lines and maximum of five lines each
character) involving two characters that shows the effective usage of one or more
of the discussed communication strategies to prevent communication breakdown.
Use any topic of your choice. Write the dialogue on the box below. Write your
answer on a separate sheet of paper.
Rubric for Scoring Exercise 3.1:

Criterion 10 8 6 4
Excellent Proficient Close to Not
Proficient
Proficient
Content The sentences Sentences are Characters’ Characters’
make sense simple but conversation is conversation is
and do a good clear. slightly unclear and
job of clearly unclear. incoherent.
explaining the
characters’
conversation.
Effective The The The The

Usage of communicatio communication communicatio communication
Communication n strategy was strategy was n strategy strategy used
Strategy effectively and properly used used is slightly is unclear and
properly used along with a unclear. irrelevant.
along with a coherent
coherent conversation.
conversation.
Exercise 3.2
Instructions: Write the communication strategy you used in the dialogue in Exercise 3.1. In
five sentences, explain how effective it is used and how relevant it is to the
dialogue. Write your answer on a separate sheet of paper.
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Rubric for Scoring Exercise 3.2:

5 4 3 2 1
Insightful Thorough Basic Marginal Inadequate
An insightful Thorough Adequate Marginal The response
and well- response with response with response reflects
crafted strong limited reflects minimal inadequate
response that relevance to elaboration understanding understanding
extends the dialogue of the of the task.
beyond the communication
obvious strategy
interpretation
of the
dialogue
References for learners

Education Executive. 2017. “The Seven Cs of Communication” https://edexec.co.uk./the-seven-
cs-of-communication/
Juneja, Prachi. n.d. “Communication Barriers - Reasons for Communication Breakdown”
https://www.managementstudyguide.com/feedback_communication.htm
University of Waterloo. n.d. “Effective Communication: Barriers and Strategies. Centre for
Teaching Excellence, University of Waterloo.” https://uwaterloo.ca/centre-for-teaching-
excellence/teaching-resources/teaching-tips/communicating-students/telling/effective-
communication-barriers-and-strategies
Sipacio, Philippe John Fresnillo and Balgos, Anne Richie Garcia. 2016. Oral Communication in
Context for Senior High School. 839 EDSA, South Triangle, Quezon City: C & E
Publishing, Inc. https://kupdf.net/queue/oral-communication-in-context-lm-for-
shspdf_59915b57dc0d603854300d1d_pdf?queue_id=-
1&x=1596911584&z=MTEwLjU0LjIzMi4yNTI=
ANSWER KEY
ANSWER KEY ON EXERCISE 1:

1. Emotional Barrier 11. Concrete
2. Physical Barrier 12. Courteous
3. Linguistic Barrier 13. Correct
4. Reduce or eliminate noise levels 14. Complete
5. Use of Simple Language 15. Coherent
6. Control Emotions
7. Active Listening
8. Give Constructive Feedback
9. Concise
10. Clear

1. Emotional Barrier
5. Physical Barrier
7. Linguistic Barrier
13. Physical Barrier
15. Linguistic Barrier
Answers may vary for item numbers 2,4,6,8,10,12,14, and 16.

Answers may vary.

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Centro Colegio de Tarlac

 Metro Bamban Subd., Anupul, Bamban, Tarlac

Name of the Learner: __________________________________________________________

Background Information for Learners

In addition to these strategies, it may be helpful to

 Communication should be clear. The

Learning Competency with code

Rubric for Scoring the Strategy/Solution Column in Exercise 2:

Applied communication Applied communication Applied a solution without

Rubric for Scoring Exercise 3.1:

Effective The The The The

Rubric for Scoring Exercise 3.2:

References for learners

ANSWER KEY ON EXERCISE 1:

ANSWER KEY ON EXERCISE 2:

ANSWER KEY ON EXERCISE 3:

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