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Report of B2B Complaint - Shodagor International LTD - Call Drop, Voice Quality v1.0
Report of B2B Complaint - Shodagor International LTD - Call Drop, Voice Quality v1.0
6 DT Engineer
8 CC Date
9 Problem Time
10 Problem Type
11 ERM Availability
Location:
Lat: 23.793385
Long: 90.404148
Indoor
DHK_M0583_4
Outdoor Outdoor
2G DT Snapshot
6th Floor
Indoor_Pre
2G_Outdoor
Customer Location
Shodagor International ltd
15 storied
6th Floor
Proshenjit
Morshed
13-Jan-22
N/A
N/A
23.793385
90.404148
2G DT Snapshot
ka(Beside Hotel Sarina)
Here customer location is at 6th floor with floor size 2000 sqf.
Customer face poor quality of voice call & Call drop.Very poor
coverage & quality observe at CC location.Nearest serving site
DHK_M0583 which is wall mount that’s why physcal tuning not
possible.Try to improve indoor coverage by physical tuning at
another serving site DHK0944 but no remarkble improve
found.Have partial building blockage from DHIK_0944_1
towards cc location.Reapeater feasible from north side but
south side repeater not feasible. Required Pico to improve
indor coverage & voice quality.(Customer requirement for
Voice)
,
Dedicated
Indoor_Post
DHK_UM0583_1
Indoor 6th Floor
DHK_U2964_D3
DHK_V0926_2
DHK_UM0583_1
Outdoor Outdoor
3G DT Snapshot
Indoor_Pre
3G_Outdoor
Shodagor International ltd
Basati Horizon House No:21,Road:17 Banani,Dhaka(Beside Hotel Sarina)
15 storied
6th Floor
2000 Sqf tentative
Proshenjit
Morshed
13-Jan-22
N/A
voice quality, call drop
N/A
23.793385
90.404148
3G DT Snapshot
ltd
haka(Beside Hotel Sarina)
Optimization
Here customer location isFindings (comments)
at 6th floor with floor size 2000
sqf. Customer face poor quality of voice call & Call
drop.Very poor coverage & quality observe at CC
location.Nearest serving site DHK_M0583 which is wall
mount that’s why physcal tuning not possible.Try to
improve indoor coverage by physical tuning at another
serving site DHK0944 but no remarkble improve
found.Have partial building blockage from DHIK_0944_1
towards cc location.Reapeater feasible from north side
but south side repeater not feasible. Required Pico to
improve indor coverage & voice quality.(Customer
requirement for Voice)
,
Idle
Modem
Idle
Dedicated
Indoor_Post
1 Customer Name/ Company Name:
2 Customer's address: Basati Horizon Ho
Customer Building Status (no . of floors)
3
:
4 Customer used Floor
5 Customer used Floor Dimension
6 DT Engineer
7 Analysis & Reporting
8 CC Date
9 Problem Time
10 Problem Type
11 ERM Availability
Location:
Lat: 23.793385
Long: 90.404148
Indoor
DHK_L0583_1
Outdoor Outdoor
4G DT Snapshot
6th floor
Indoor_Pre
Outdoor
Shodagor International ltd
Basati Horizon House No:21,Road:17 Banani,Dhaka(Beside Hotel Sarina)
15 storied
6th Floor
2000 Sqf tentative
Proshenjit
Morshed
13-Jan-22
N/A
voice quality, call drop
N/A
23.793385
90.404148
30 ('-65~-69) ('17~-15)
4G DT Snapshot
ltd
haka(Beside Hotel Sarina)
Idle
Modem coverage
Dedicated
Indoor_Post
Donor cell location
2G Status 2
DHK_M0583_4
Azimuth 340
heiugh 4m
3G Status 2
4G Status 2
2G Status 2nd Floor North
3G Status 4th
4G
G Status 4th Floor South
DHK_0944 DHK_0944_1 30 40 6 5 4 3 3
Remark
s
Keep
this
parame
ter
Customer Building
Layout_6th Floor
Layout_6th Floor
2000