Reply to First Inquiry – “I have a problem”

a. Hi [FIRST NAME] –

Thanks for taking a few minutes to explain your Traeger experience. We pride
ourselves on making grills that raise the bar on outdoor cooking, but I can see
from your email that we haven’t delivered on that experience. I’m going to do
everything I can to fix that.

b. Hi [FIRST NAME] –

Thanks for reaching out. I can see that it took some time to describe what’s
happening with your grill, and I really appreciate the details. Let’s get this turned
around for you and get you back to grilling again ASAP!

c. Hi [FIRST NAME] –

My name is [AGENT NAME]. Thank you for reaching out to Traeger for
assistance. Based on the information you provided, we are off to a good start in
understanding what is going on so we can resolve this for you quickly and get you
back to Traegering.

2. Complex Troubleshooting

I’ve reviewed your email and can see that there are some things we need to check
on to pinpoint the exact issue. In situations like you’re experiencing, I usually
recommend that we find a time to get on the phone so we can walk through it
together. If you like that idea, go ahead and give us a call at 1-800-TRAEGER
(800-872-3437) next time you’re with your grill.

If you’re more of a DIY person, here are some steps you can follow to fix the
problem:

[INSERT LINKS OR DETAILS IN THE EMAIL FOR

TROUBLESHOOTING STEPS]

As always, we are happy to help. Please give us a call at 1-800-TRAEGER if you

get stuck along the way or just want to say hello and exchange recipes.

3. Temperature Fluctuations - <25° Swing (implied, stated, or unknown)

I can see from your email that the temperature inside the grill is wandering a bit.
Temperatures can vary during your cook. This will not affect the quality of your
food or the time to cook as long as the temperature on the display is within 25° of
the temperature you set your grill on.

Cooking on a Traeger might be different from what you experience with the oven
in your kitchen. On an oven, the display shows the set temperature, whereas, with
 a Traeger, the controller is showing you the actual temperature, which includes
some normal fluctuation. Your oven often experiences this as well – you just
don’t see it.

Here are some tips to help keep the temperature more consistent:

 Make sure your pellets stay dry – they should look shiny and feel crisp.
 Clean your grill regularly, especially the firepot.
 Keep the temperature probe clean and shiny.
 Don’t let the hopper run out of pellets.
 Resist changing grill temp frequently. Give your grill time to get to the desired
temperature before making another change, whenever possible.
 Temperatures can fluctuate after adding cold food to the grill or after you open
the lid and can take a few minutes to get back to the set temperature
 Make sure you leave space around the outside of the rack for air to freely flow
all around the grill. Overloading the grate to the edges can disrupt normal
convection air flow. (The same can be true with drip pan liners not inserted
properly and aluminum foil on the drip pan placed in such a way to prevent
good airflow circulation.)

I also want to give you a link to a video we made that should help:
https://youtu.be/7aulo6Iv9Ng

4. Temperature Fluctuations - >25° Swing (Implied or stated)

As I read your email, it seems to me that the temperature is not in line with what
you or I would expect. Although it’s normal for temperatures to vary during your
cook, we generally wouldn’t see variations greater than 25°.

Here are some tips to help keep the temperature more consistent:

 Make sure your pellets stay dry – they should look shiny and feel crisp.
 Clean your grill regularly, especially the firepot.
 Keep the temperature probe clean and shiny.
 Don’t let the hopper run out of pellets.
 Resist changing grill temp frequently. Give your grill time to get to the desired
temperature before making another change, whenever possible.
 Temperatures can fluctuate after adding cold food to the grill or after you open
the lid and can take a few minutes to get back to the set temperature.
 Make sure you leave space around the outside of the rack for air to freely flow
all around the grill. Overloading the grate to the edges can disrupt normal
convection air flow. (The same can be true with drip pan liners not inserted
properly and aluminum foil on the drip pan placed in such a way to prevent
good airflow circulation.)
 I also want to give you a link to a video we made that might help:
https://youtu.be/7aulo6Iv9Ng

Now, I’m going to assume you’re already doing these things. So, let’s look into
another solution.

The best way to fix temperature fluctuations is to be sure to follow the correct
start-up process. Your grill requires the [OPEN LID or CLOSED LID] start-up
process. Here are the steps for the [OPEN LID or CLOSED LID] start-up:

[INSERT CORRECT START-UP STEPS]

It’s also important to follow the correct shut-down process after each cook. Here
are those steps:

 After you are done cooking, turn the grill to the Shut Down setting on the
controller and allow the 10-minute Shut Down Cycle to complete.
 The induction fan will shut off automatically after 10 minutes.
 After the induction fan shuts off, turn the power switch to the off position.

5. Grill Fires

[If grill is NEW, add this first paragraph to the beginning]

Let’s first take a look at the initial seasoning process. That is very important
because this is how you burn off the oils on the metal surfaces left over from
manufacturing. Here is a video describing the correct way to season your grill:
https://youtu.be/HqmWa8-5y60

[If grill is NOT NEW, start here]

Grill fires are the result of one of two things: either 1) there are too many pellets
in the firepot when you start your cook, or 2) grease from a previous cook has
collected inside of the grill. I'll describe how to prevent each of these from
happening.

To ensure that we don't have too many pellets in the firepot when you go to use
your grill, it’s important to follow the correct shut-down process after each cook.
Here are those steps:

 After you are done cooking, turn the grill to the Shut Down setting on the
controller and allow the 10-minute Shut Down Cycle to complete.
 The induction fan will shut off automatically after 10 minutes.
 After the induction fan shuts off, turn the power switch to the off position.
 We also want to make sure that no grease is collecting inside of the barrel. This
can happen if the drip tray was not installed correctly. Please take a look at the
drip tray and make sure the grease is pouring out of the grill and into the small
grease bucket on the side.

I can understand how scary it is when the grill gets really hot because of a fire. I
am confident that if you follow these steps as you continue to use your grill that
you won't continue to have flare-ups. Thousands of people use their Traeger grills
every day without these issues, and I am sure we can help you have a great
experience going forward.

6. Temperature Spikes (Tunneling)

Sudden temperature spikes in the middle of your cook happen when too much
fuel (pellets) are fed to the firepot. I'll explain how this happens.

As you are grilling, some of the pellets that would normally fall into the hole at
the bottom of the hopper stack up against the walls of the hopper. We call this
"tunneling" because you can see through to the auger hole, with some pellets
stacked up on the side of the hopper walls. When this happens, the grill increases
the auger speed to feed enough pellets to maintain the temperature you set the
grill to. A slight bump can cause pellets to settle in the hopper, and then you have
too many pellets making their way to the firepot. As this happens, your
temperature starts spiking. The grill will automatically adjust for this and bring
the temperature down by slowing the auger speed, but I'm sure you want to avoid
the whole thing!

We have a part that I'll send you called a hopper insert. It'll help prevent pellets
from hugging the walls of the hopper instead of feeding the auger tube, where
they belong. I’ll go ahead and send one out to you.

That said, you can still use your grill until this part arrives. I recommend peeking
inside the hopper every couple of hours just to make sure there are enough pellets.
You want to make sure you can't see the hole at the bottom of the hopper. If you
can, your grills is not being fed enough pellets to work properly. Just stir the
pellets off the hopper walls to get them to settle or add more pellets.

7. Grill Not Getting Hot Enough on High – Not Timberline

When your grill is set to High, the normal temperature range is 425 - 450°F. If
your grill is able to reach 425°F then there is no need to perform additional
troubleshooting.

If your grill is not able to reach 425°F on the High setting, there are a few things
you can do to help your grill reach this temperature:
  First, ensure you are following the correct start-up procedure. Here are the
correct start-up steps for your grill: [INSERT MODEL-SPECIFIC PROCESS HERE]
 It’s also important to follow the correct shut-down process each time. Here are
those steps:
o After you are done cooking, turn the grill to the Shut Down setting on
the controller and allow the 10-minute Shut Down Cycle to complete.
o The induction fan will shut off automatically after 10 minutes.
o After the induction fan shuts off, turn the power switch to the off
position.
 Make sure your Traeger-brand pellets stay dry – they should look shiny and feel
crisp.
 Clean your grill regularly, especially the firepot.
 Keep the temperature probe clean and shiny.
 Don’t let the hopper run out of pellets.
 Resist changing the grill temperature frequently. Give your grill time to get to
the desired temperature before making another change, whenever possible.
 Temperatures can drop after adding cold food to the grill or after you open the
lid and can take a few minutes to get back to the set temperature.
 Make sure you leave space around the outside of the rack for air to flow freely
around the grill grate. Overloading the grate to the edges can disrupt normal
convection air flow. (The same can be true if drip pan liners are not placed
properly or if aluminum foil overhanging the drip pan is preventing good airflow
circulation.)

When you start your grill, the ambient temperature displayed on the controller
panel should be within 10°F (+ or -) of the temperature outside. If the grill has
been out in the sun, the ambient temperature might read hotter than normal due to
the barrel absorbing and insulating heat.

In addition to these helpful tips, it’s important to keep in mind that especially cold
weather outside can make it difficult for your grill to reach the highest
temperatures.

If you’ve followed these steps and are still unable to achieve a temperature of
425°F on the High setting, please reach out to one of our Traeger Techs by calling
1-800-TRAEGER (800-872-3437). We’ll get you grilling again ASAP!

8. Grill Not Getting Hot Enough on High –Timberline

When your grill is set to High, your grill should be able to reach 500°F within 35
minutes of start-up. If you can, then it is operating normally and there is no need
to perform additional troubleshooting.

If your grill is not able to reach 500°F on the High setting, there are a few things
you can do to help your grill reach this temperature:
  First, ensure you are following the correct start-up procedure. Here are the
correct start-up steps for your grill: [INSERT MODEL-SPECIFIC PROCESS HERE]
 It’s also important to follow the correct shut-down process each time. Here are
those steps:
o After you are done cooking, turn the grill to the Shut Down setting on
the controller and allow the 10-minute Shut Down Cycle to complete.
o The induction fan will shut off automatically after 10 minutes.
o After the induction fan shuts off, turn the power switch to the off
position.
 Make sure your Traeger-brand pellets stay dry – they should look shiny and feel
crisp.
 Clean your grill regularly, especially the firepot.
 Keep the temperature probe clean and shiny.
 Don’t let the hopper run out of pellets.
 Resist changing the grill temperature frequently. Give your grill time to get to
the desired temperature before making another change, whenever possible.
 Temperatures can drop after adding cold food to the grill or after you open the
lid and can take a few minutes to get back to the set temperature.
 Ensure the drip tray is installed correctly. It should sit on the first ledge above
the exhaust in the back of the grill and in the tray in the front of the grill. If it is
installed properly, the tray will slope towards the front of the grill.

When you start your grill, the ambient temperature displayed on the controller
panel should be within 10°F (+ or -) of the temperature outside. If the grill has
been out in the sun, the ambient temperature might read hotter than normal due to
the barrel absorbing and insulating heat.

If you’ve followed these steps and are still unable to achieve a temperature of
425°F on the High setting, please reach out to one of our Traeger Techs by calling
844-9WI-FIRE (844-994-3473). We’ll get you grilling again ASAP!

9. Grill Not Registered

As I was reviewing your account, I noticed that we don’t have your grill
registered. Registering your grill makes the troubleshooting process easier and
enables us to replace parts under warranty. There are three ways to get this taken
care of:

1. Go to https://www.traegergrills.com/register-grill to register your grill on our

website.
2. Reach out to one of our Traeger Techs by calling 1-800-TRAEGER (800-872-
3437). We’ll be happy to register it for you over the phone. It’s best to be with
your grill or have the information below.
 3. Or, respond to this email with the following, and I’ll be happy to get it set up for
you:
o First and Last Name
o Phone Number
o Shipping Address
o Serial Number (this is found under the hopper lid)
o Model Number (also found under the hopper lid)
o Purchase Date
o Purchase Location
o [IF WIFIRE GRILL] UUID (To find this, push Menu, then scroll to Settings
and select it, then scroll to About Grill and select it)

10. Order Status – I never got a confirmation email or money hasn’t come out

I looked into your order for you and noticed we ran into an issue while trying to
process your order. This doesn’t happen frequently. I want to make sure that you
still want us to process your order. Will you please confirm this for me? I can also
cancel the order if you’d prefer.

Once I hear back from you, I’ll either get the order processed or cancel it,
depending on the direction you want to take. If you have me process the order,
you’ll soon receive a confirmation and see the pending charge on your credit card.

11. Order Status – First inquiry (Order has shipped)

I was able to look into your order and see that has shipped! I can see that it left
our warehouse on [SHIPPING DATE]. Once shipped, orders can take 3-7
business days to arrive. Based on your shipping date I estimate your order will
arrive on [ESTIMATED ARRIVAL DATE].

You can also see the status of your order at any time. Just Google this tracking
number to keep an eye on its progress: [TRACKING NUMBER]

12. Order Status – No order located in Epicor or Demandware

I looked into your order for you and noticed we ran into an issue while trying to
process your order. This doesn’t happen frequently, and I will get your order
moving again as soon as I hear back from you. There are a few pieces of
information I need in order to proceed:
 Your Full Name
 Shipping Address
 Billing Address (if different from Shipping)
 Order Amount
 Items Ordered
 Once I hear back from you, I’ll attempt to process your order. If I am successful
then you’ll receive a confirmation number and see a pending charge on your
credit card.

If for some reason I am unable to push this order through, I’ll need to give you a
call to reorder the items for you unless you’d prefer to place the order again on
our website.

13. Order Status – Backordered items

I looked into your order and can see that at least one item is on backorder.
Although this doesn’t happen often, it can if we are experiencing more orders than
normal for that product.

We understand it’s important to get you grilling as soon as possible, so we’re

doing everything we can to get these back in stock and shipped out to you. Based
on the date we expect to have those in stock again, your new estimated shipping
date is [ESTIMATED SHIPPING DATE]. Once shipped, orders can take 3-7
business days to arrive. Based on your shipping date I estimate your order will
arrive on [ESTIMATED ARRIVAL DATE].

Once it ships, you’ll receive a confirmation email that includes a tracking number
to help you keep an eye on the status of your order.

14. Unable to Connect to WiFi – Grill Not Showing Up in App

After reviewing your email, I understand that the grill isn’t showing up when you
try to get it connected. The primary reason for this is that the grill is only able to
communicate with a 2.4 GHz wireless network. Please ensure that your router is
broadcasting a 2.4 GHz signal.

If it is and you’re still experiencing issues, it could be because your router has the
same name for both the 2.4 GHz and 5.0 GHz channels. If so, please assign each
channel a different name in your router settings.

15. Unable to Connect to Wifi – No Network Password

Based on what you’ve described in your email it sounds like your wireless
network is not password-protected. In order to connect your grill to your wireless
network you’ll need to assign a password to the network. This is to keep both
your grill and your network safe.

Once you add a password it should connect just fine. As a side note, if you decide
to create a password unique to your grill, be sure that it’s less than 10 characters
with no special symbols.

16. Unable to Connect to Wifi – Controller is in a Corrupted State

 Reviewing your email, it seems as though the controller on your grill not
responding, which is then preventing you from connecting. We’ve that
completing the following troubleshooting steps will resolve this issue:

 Put your grill into standby mode by powering down on the controller
 Turn off the grill by flipping the switch on the back of the hopper.
 Unplug the grill from its power source
 Wait 30 seconds
 Plug the grill back into its power source
 Flip your switch on the back of the hopper to “on”
 Wake up your grill by pressing down on the knob connected to the controller
 Try again to pair the grill

Once you go through these steps you’ll be connected and ready to grill!

17. Unable to Connect to Wifi – Wifi doesn’t detect any networks on Timberline

When your Timberline grill can’t detect any wireless networks, it can be because
the antenna is missing. After reviewing your email, I believe this is what’s
happening. That’s something that we can fix for you.

Please take a look underneath your hopper. There should be an antenna screwed
into the bottom of the hopper, pointing downward. If there isn’t, please check the
assembly packaging for the antenna. When you find the antenna, install it where
you can see a hole next to a screw in the bottom of the hopper.

For the best signal, point it straight down and make sure it’s screwed in fully. If
you’ve accidently thrown away your antenna, that’s no problem. I’m happy to
order one for you. Please just confirm the following:

 Full Name
 Email Address
 Shipping Address
 Billing Address (if different from Shipping)
 Model Number
 Serial Number

Once shipped, orders can take 3-7 business days to arrive. You’ll receive a
confirmation email that includes a tracking number to help you keep an eye on the
status of your order.

18. Error Message: LEr Error

The LEr error you are seeing happens when the grill temperature has either
dipped below 120°F for too long or has not reached 120°F within 10 minutes of
 start-up. If you haven’t started you grill again since seeing the LEr error, please
clean out your firepot to prevent a fire.

The best way to prevent an LEr is the following the proper start-up and-shut down
processes for your grill. For your convenience, here are those steps:

[INSERT START-UP AND SHUT-DOWN STEPS]

If you’re still getting an LEr we need to check on the pellets. Make sure the
hopper is at least 1/3 full and that you’re using Traeger brand pellets. They should
be dry, look shiny, and feel crisp.

The temperature outside can also cause the LEr error. If it’s very cold where you
live, try setting the temperature 25°F higher than what think you need for your
cook.

If you’re still getting that error code after taking these steps, there are some
additional troubleshooting steps we can take over the phone in order to get you
grilling again. If that sounds good to you, go ahead and give us a call at 1-800-
TRAEGER (800-872-3437) next time you’re with your grill.

19. Error Message: HEr

The HEr error message appears when the grill reaches 550°F for longer than a few
minutes. Traeger grills are not designed to maintain temperatures above 550°F.
When that happens, your grill shuts itself down for safety purposes. Most HEr
error codes are a result of a fire inside your grill that is beyond what is required to
cook your food.

When you start your grill, be sure that you have all of your internal components
(heat baffle, drip tray) properly placed for the start-up.

It’s also important to follow the proper start-up and-shut down processes for your
grill. For your convenience, here are those steps:

[INSERT START-UP AND SHUT-DOWN STEPS]

If you’ve recently received an LEr error message and are now seeing the HEr
error message, be sure to clean the pellets out of the firepot. An LEr event can
cause the firepot to overfill with pellets. Starting your grill with all those extra
pellets can cause the HEr error message.

The last thing that can cause an HEr error message is a grease fire. It’s very
important to prevent grease from pooling in the bottom of the barrel. Clean the
grill regularly and ensure the drip tray is properly installed to prevent this from
happening.
20. Error Message: Component Disconnected

The error code that you’re getting is one that is typically caused by a loose
connection. The quickest way to fix this is to remove your service panel and
controller, and then check the connection between the wires.

The wire colors below correspond with each part in your grill. This will help you
to check those connections.

 Thermocouple – Orange
 Pellet Sensor – White with an orange stripe
 Meat Probe – 2 wires, one black one white
 Fan – 4 wires, black, red, white, and brown
 Auger – 5 wires, black, white, blue, yellow, and red
 Ignitor – Braided white and red

I’ve also attached a photo for your convenience.

If the connections are good, or if you’re seeing a message that says a part is bad,
that’s different than a disconnected component. It means that the part is damaged,
and we will need to replace the part. If that is the case, please let me know so we
can get that replaced for you.

21. Proper Startup – Open Lid

Based on your grill model, you should be using the open-lid start-up. When you’re ready
to cook, set your Traeger grill to the Smoke setting with the lid open. Wait for a fire to
establish (you’ll be able to hear a jet-like whirring sound). The fire should establish in
 about 4-5 minutes. Once you hear the fire start, close the lid and set the controller to your
desired temperature.

It takes about 15 minutes to preheat your grill. Try to avoid changing the temperature
setting before your grill reaches the temperature you originally selected. Once it reaches
that temperature, feel free to adjust to another temperature as needed.

Hi –

This is Evelyn from Traeger, here are some tips that will help you get your grill to
reach to the right temperature. 
Be wary of cold weather, sometimes it is too cold outside which makes it difficult for the grill to
reach temperature. In this scenario, use an insulation blanket.
Make sure you always have the firepot clean so there is no sawdust or leftover pellets that can
block the airflow. 
Check the pellets
·       Pellets should be stored in a dry, airtight container to prevent moisture and humidity from
compromising pellet quality
·       Traeger recommends using a bucket and lid for storage (BAC370 lid, BAC430 bucket) Pellets
may be compromised if they are light in color, dull, dusty, break easily, or the bag has lots of
sawdust in it.

22. Proper Startup – Closed Lid

Based on your grill model, you should be following the closed-lid start-up process. When
you’re ready to cook, select the desired temperature on your controller and leave the lid
closed.

It takes about 15 minutes to preheat your grill. Try to avoid changing the temperature
setting before your grill reaches the temperature you originally selected. Once it reaches
that temperature, feel free to adjust to another temperature as needed.

Hi –
This is Evelyn from Traeger, here are some tips that will help you get your grill to
reach to the right temperature and to keep the smoke concentrated inside the grill. 
Be wary of cold weather, sometimes it is too cold outside which makes it difficult for the grill to
reach temperature. In this scenario, use an insulation blanket. If temperature is less than 30
degrees.
Make sure you always have the firepot clean so there is no sawdust or leftover pellets that can
block the airflow. Clean the firepot every 2 o 3 cooks if they are short cooks if they are long
cooks try to clean them before using it.
Check the pellets
 Pellets should be stored in a dry, airtight container to prevent moisture and humidity from
compromising pellet quality, do not keep pellets for more than 14 days inside the hopper.
 Traeger recommends using a bucket and lid for storage (BAC370 lid, BAC430 bucket) Pellets
may be compromised if they are light in color, dull, dusty, break easily, or the bag has lots of
sawdust in it.
 Having a dirty grill can affect the temperature of the grill in multiple different ways.
 Clean the firepot and ensure it is undamaged.
 Check RTD/Thermocouple.
o Ensure the orange protective cover was removed from the thermocouple before use.
If it was not removed before use, please contact Customer Service.
o Ensure the customer’s RTD probe or thermocouple is reading ambient temp with +/-
10°F by comparing the outside temperature to the internal temperatures of a cooled
down the grill.

 Now you are ready to use the grill, put everything back inside the grill (heat baffle, drip pan
and grill grates and close the lid

Based on the model number, Select the desired temperature on your controller and
allow the grill to preheat for about 20 minutes with the door closed before placing food
in the grill.
 
It takes about 20 minutes to preheat your grill. Try to avoid changing the temperature
setting before your grill reaches the temperature you originally selected. Once it reaches
that temperature, feel free to adjust to another temperature as needed.
Here are two options if you want to use the HIGH SETTING OR THE SMOKE SETTING.
For example if you want to cook on HIGH temp, set your grill to 375 first and let it
preheat for 20 minutes with the lid closed, then you can set it to HIGH temperature
and let it run for another 20 more minutes.
Now if you want to use the smoke setting, set your grill to 180 first with the lid closed
and let it preheat for 15 minutes and then you can lower it to SMOKE setting. Never
start on smoke setting with lid open.
Always run SHUTDOWN cycle after finishing cooking with the lid closed

Thank you
Remember, only you have the power to succeed.

Please Join Us Traeger Grills on Facebook,Instagram and Youtube

Subscribe Traeger Kitchen Live Online Shop Classes
If there is anything else that we can do to assist you, please don’t hesitate to let us
know. We are ready to help at 1(800) TRAEGER between the hours of 6:00 AM to
8:00 PM MST, 7 days a week and 365 days a year. Thank you for choosing Traeger!
Evelyn
Traeger Wood Fired Grills
P 1-800-TRAEGER (1-855-872-3437)
W www.traegergrills.com

KIT0497 timberline pellet sensor

719-688-6564
813 Willow Valley Drive
Lamar, Colorado 81052
TFB52QZE-1812-VW-001152
It is a 520 Series
Purchased 4/18/19
7039803140 (410) 822-7000 danny

It has to remain full, do a start up,

Expose the firepot, fill the hopper. Half inch from the top and stir them all the way to the
bottom
Clear the firepot so he can have pellets ready to go. 2/3 of the way full and stir them
3 to 5 minutes

 Software version on the 02.01.03, and the grill is within 10 feet from the router. The network
is 2.4 gHz.
1) We pressed menu>wifi information and then press and hold ignite button for 15 seconds
2) Menu>settings>clear notifications and reset grill.
3) Clear history and website data, delete traeger app
4) Turn on grill and reinstall Traeger app and try reconnecting again.
5) Grill got connected to the wifi for a moment and then it lost connection. It showed -68 signal
strength.
6) He tried to name it and then it lost connection again.

7) Iphone is 14.1 clear history and website data on iphone, delete Traeger app and reset iphone.

Turn on grill and reinstall Traeger app and try reconnecting again
Grill got connected

 Software version on the grill 02.01.03, and the grill is within 20 feet from the
router. The network 2.4 gHz. He is using a wifi extender.
o We pressed menu>wifi information and then press and hold ignite
button for 15 seconds
o Menu>settings>clear notification, press and hold the power button on
the controller until the screen went blank. Power off the grill using the
switch on the back of the hopper.
 o Clear history and website data, delete traeger app, reset router
o Turn on grill and reinstall Traeger app and try reconnecting again
o While saying looking for updates, the screen went blank on the
controller. It says software update on the screen, do not power off.
o Grill got connected to wifi. Signal -56

Android, clear cache in data, delete Traeger app and reset android
Turn on grill and reinstall Traeger app and try reconnecting again
It keeps giving the unable to connect error.

Software version on the grill, 02.02.01 and the grill is within 10 feet from the router. The
network 2.4 gHz.
1) We pressed menu>wifi information and then press and hold ignite button for 20 seconds
2) Menu>settings>clear notifications and power cycle the grill.
3) Go to apps and notifications , Clear cache and data from android and also turned off
Bluetooth and mobile data.
4) Delete app and reinstall it again
5) We try reconnecting , it will just spin and unable to connect
6) We also unplug the grill and restart the app, restart router.
7) Try reconnecting again.
8) Grill gets connected to wifi.

Software version on the grill, 02.02.01, and the grill was connected until yesterday, then it
went offline, signal strength was -83 . The network is 2.4 gHz.
1) We pressed menu>wifi information and then press and hold ignite button for 20 seconds
2) Menu>settings>clear notifications and power cycle the grill.
3) Clear history and website data, delete Traeger app and reinstall app again.
4) Turn off autojoin in wifi settings and also turned off the Bluetooth.
5) Turn the grill on, start reconnecting
6) Unable to connect error.
7) Unplug the grill and close app and try reconnecting
8) Restart router, unplug grill and close app. Try reconnecting
9) Grill got connected

1) We power off the grill Turn red switch on back of grill to OFF position.
Wait 10 seconds
Turn red switch on back to ON position.
4) Then the he received UNABLE TO CONNECT
5) We unplug the grill for 3 minutes and close the Traeger app, reset the router and try
reconnecting again.
6) We factory reset the grill and the version was 02.00.00 and even after doing that, the grill
will not connect. Unable to connect.
7) We try reconnecting again several times and still nothing, same error. Unable to connect.
Grill keeps automatically connecting to TRAEGER81A1.

CCI because she cannot connect to wifi

Software version on the grill 03.00.01 , and the grill is within 5 feet from the router The
network 2.4 gHz.
1) We power off the grill Turn red switch on back of grill to OFF position.
Wait 10 seconds
2) Turn red switch on back to ON position.
3) Clear history and website data, delete Traeger app and Restarted his phone
4) try reconnecting again.
5) We got grill connected to wifi.
5) Grill gets connected to wifi, it has been connected to wifi ever since he bought it and it
has not updated at all.
6) on the app it kicks him out as soon as he names the grill .
Grill keeps automatically connecting to TRAEGER81A1.

Software version on the gril, C2.00.00, and the grill is within 15 feet from the router. The
network 2.4 gHz.
1) Menu>settings>clear notification> clear
2) We pressed menu>wifi information and then press and hold ignite button for 15 seconds

3) On Traeger app, clear cache and data and delete Traeger app from android and also turned
off Bluetooth.
4) Reinstalled Traeger app, power on grill and try reconnecting again.
5) Checking wifi connection, grill got connected to wifi and named his grill

GRILL NOT IGNITING D2

This is Evelyn, here are the instructions 

1)  Press MENU>SETTINGS> CLEAR NOTIFICATIONS> CLEAR 
2) It will take you back to settings, then on settings go to SALES DEMO> check if the
*(asterisk) is in the off position, if so then click on back, if not, select off and the grill will restart
itself. Then turn it back on.
3) Press Menu> Auger> Prime auger, once it is done and reset your grill.
The way to reset your grill will be by pressing and holding the power button on the front of the
grill or by pressing the button on the knob until the screen goes blank. Turn off the grill using the
power switch on the back.
3) Clean the pellets from the firepot and leave maybe 10 pellets inside.
4) Place all the internal components inside and close the lid
5) Start the grill at the any low temperature and test it.
Hi
This is Evelyn, here are some instructions
1) Press Menu>WIFI INFORMATION> Press and hold ignite button for 15 seconds
2)  Press MENU>SETTINGS> CLEAR NOTIFICATIONS> CLEAR 
and then reset your grill. 
3) the way to reset your grill will be by pressing and holding the power button on the front of the
grill or by pressing the button on the knob until the screen goes blank. Turn off the grill using the
power switch on the back
4) In order to connect to wifi 
a) If you are using an iphone : open IPHONE SETTINGS>SAFARI> CLEAR HISTORY AND
WEBSITE DATA
If you are using an android: open ANDROID SETTINGS> APPS> TRAEGER APP>
STORAGE> CLEAR CACHE AND DATA
On your iphone go to your iphone settings and click on wifi, the name of your wifi should have a
blue check mark next to it, then click then and turn off the AUTO-JOIN. Make sure to forget any
other networks, too. So the grill connects only to your network.
Go back to your iphone settings
b) delete the traeger app from your phone
C) RESET your phone, download the Traeger app again and try reconnecting again.

d) Follow this link so you can get connected : 

http://wizard.web.traegergrills.io/wifire/migration

Regards

Evelyn

TROUBLESHOOTING IN CASE THE GRILL SHUTS OFF WHILE CONNECTED TO

WIFI
Hi!
This is Evelyn, here are some instructions
Turn off your router, open your TRAEGER APP and remove the grill from there, then turn on
the grill,
1) Press Menu>WIFI INFORMATION> Press and hold ignite button for 15 seconds, if that does
not reset the wifi, you can also select FORGET NETWORK.
2)  Press MENU>SETTINGS> CLEAR NOTIFICATIONS> CLEAR 
and then reset your grill, reset your router
3) the way to reset your grill will be by pressing and holding the power button on the front of the
grill or by pressing the button on the knob until the screen goes blank. Turn off the grill using the
on/off switch in the back of th
4) In order to connect to wifi 
a) If you are using an iphone : open IPHONE SETTINGS>SAFARI> CLEAR HISTORY AND
WEBSITE DATA
If you are using an android: open ANDROID SETTINGS> APPS> TRAEGER APP>
STORAGE> CLEAR CACHE AND DATA
b) delete the traeger app from your phone
C) RESET your phone, download the Traeger app and follow the steps to reconnect.

1) 

To enable or disable go to Menu > Settings > Demo Mode > Select on or off
If it is on, it will ask you to reset grill.
Press MENU>SETTINGS> CLEAR NOTIFICATIONS> CLEAR 
and then reset your grill. 
the way to reset your grill will be by pressing and holding the power button on the front of the
grill or by pressing the button on the knob until the screen goes blank. Turn off the grill.
then turn it back on and go to Menu > Settings > Demo Mode > and verify that OFF is selected
now.

bbq155.02 : a junior they use the 20 drip tray liners

zackzimmerman51@gmail.com
Locust Ace Hardware
217 TownCentre Drive
Locust, NC 28097
704-438-1286

8/10
Email address *
evelyn.aranda@clearsourcebpo.com
 
If any of the grill info appears in the Connectivity Details section of the connected
asset in Salesforce, the controller has (at least partially) connected before, and is fully
capable of connecting to a Wi-Fi network. The controller is not the issue. The
controller Wi-Fi module either functions, or it does not. True or False? *
1/1
True
 
False
 
A grill has partially connected. The grill shows that it is connected to the user Wi-Fi
network, but it does not display on the user's Traeger app. There is no message on
the controller or on the app that files are being downloaded or that an update is in
progress. True or false: The pairing can still be completed in this state? *
1/1
True. The pairing can still be completed in this state, however it will take the grill some time to
communicate with the Traeger cloud network in order to complete the updates. This can take
anywhere from a few minutes to a few hours. The grill power should be left on
 
False. The pairing is stuck and we need to TS for a possible controller replacement.
 
After the grill is paired to a Wi-Fi network, the Traeger app on the smart device
connects to the Traeger cloud through the smart device wifi and cellular connections.
The grill connects to the Traeger cloud through the user’s Wi-Fi network. The app
communicates with the grill through the cloud network. How does the user’s smart
device communicate with the grill during the pairing process to get the grill paired to
the Wi-Fi network? *
1/1
A: The Bluetooth function on the smart device connects to the grill. The user can only connect to
the grill through Bluetooth.
B: The user selects the Traeger grill Wi-Fi network from their smart device Wi-Fi settings. As long
as the user on the same Wi-Fi, they will be connected to their grill.
C: The Traeger app on the smart device connects to the Traeger grill Wi-Fi broadcast through the
Wi-Fi function on the smart device. This is the only time the smart device will connect directly to
the Traeger grill.
 
D: The user does not need to connect. When within range of the grill, the smart device will detect
and automatically connect to the Traeger grill.
 
Which signal strength below might cause connectivity issues in which a grill might
initially only partially connect? *
1/1
A. -55
B. -73
 
C. -61
D. -47
 
If the Traeger grill Wi-Fi signal can be seen in the smart device Wi-Fi settings, the grill
Wi-Fi is functional and is broadcasting a signal for pairing. True or False? *
1/1
True: The grill Wi-Fi module is fully functional and is absolutely capable of connecting
 
False: The grill is sending a signal, but there could be something else wrong with the controller
that prevents it from connecting to a user’s Wi-Fi network.
 
The Traeger app only connects directly with the grill during the pairing process. After
the grill is paired, the app communicates with the grill through the Traeger cloud. True
or False? *
1/1
True
 
False
 
The grill is about 15 feet from the router and the pairing process is returning a
connection error. There is only one standard wall between the grill and the router.
Which of the following are viable options to potentially get the grill to connect? *
0/1
A. Verify that the smart device is connected to a 2.4GHz broadcast signal.
B. Move the grill to another location, still within 30 feet of the router.
E. All of the above.
D. Power cycle the grill; power it off and unplug it for 30 seconds, then plug it back in and power it
on.
 
C. Reset the SSID; Navigate to Menu>Wifi Information, then press and hold the ignite button for
10 seconds.
Correct answer
E. All of the above.
 
The controller Wi-Fi module has trouble recognizing network names that are 32
characters or longer. True or False; A Wi-Fi network named “Pretty Fly For a Wi-Fi
Network” can prevent a grill from successfully pairing? *
1/1
True: The network name has 24 characters plus 5 spaces. One space accounts for up to 3
characters. This network name could be seen as being as long as 39 characters and can prevent
the grill from pairing to the user Wi-Fi network.
 
False: The network name has 24 characters plus 5 spaces for a total of 29 characters This
network name does not pose a problem for connecting.
 
User Wi-Fi advanced security settings can prevent pairing. You are not expected to be
familiar with advanced security settings on user Wi-Fi networks and how they hinder
connectivity. Which of the following statements is correct? *
1/1
A. You are expected to understand that advanced security settings can prevent pairing. Check
with customers if they, or an IT person has enabled advanced security. Advise them that their
security could be preventing the grill from pairing.
 
B: You are expected to understand and explain to any customer details about advanced security
settings, and advise them on how to make security setting changes to get their grill connected
their network.
 
Which scenario does not warrant a controller replacement? *
0/1
A. The controller is in a state of downloading files, and that download status has not changed for
over an hour. The grill has been power-cycled and the controller is unresponsive.
B. The controller was previously connected, and no longer is. The customer has unsuccessfully
made multiple attempts to connect the grill again. You have had the customer power-cycle the
grill, uninstall and reinstall the app, and it still will not connect.
C. The pairing process continually returns errors, and the grill does not connect. The grill seems
to be fully functional, except for the issue with pairing the grill to the user Wi-Fi network. The
Traeger grill Wi-Fi network does not appear in the user’s smart device Wi-Fi settings. You have
also verified that the Traeger grill Wi-Fi network does not appear in the Wi-Fi settings on another
smart device either. There is no data in the Salesforce asset Connectivity Details where a correct
UUID is entered.
 
Correct answer
B. The controller was previously connected, and no longer is. The customer has unsuccessfully
made multiple attempts to connect the grill again. You have had the customer power-cycle the
grill, uninstall and reinstall the app, and it still will not connect.

RESET THE AUGER ON A D2 GRILL

Step 1– Turn the dial on the controller to “Select Auger” then choose “Clear Auger”(hopper has to be
completely empty)
This process can take up to 5 minutes, after 5 minutes, press and hold the button on the knob until
the screen goes blank on the controller, then power off using the switch on the back of the hopper
Once you do this, turn the grill on and add pellets to the hopper.
Step 2 – Turn the dial on the controller to “Select Auger” then choose “Prime Auger”
Step 3 – Once pellets begin to fall into the firepot, select “Done” to turn off auger
Step 4 – Press MENU>SETTINGS> CLEAR NOTIFICATIONS> CLEAR 
and then reset your grill again, this process will help you get rid of all previous and present errors
on the controller.
Step 5 - Are the internal pieces of the grill in installed? (drip tray, fire pot, heat baffle,
thermocouple)

 The grill will run much hotter if the heat baffle or drip tray are not in the grill or severely
damaged.

Resetting AUGER and controller.

Hi _!
This is Evelyn, here are some instructions that will help you reset your grill (controller and hot
rod), turn off the grill and unplug the grill and remove the grill grate located in the bottom part of
the hopper (it has 4 screws or sometimes 6 screws) there is no need to remove the whole hopper.
Then cut the zip ties holding the wires together and try testing the connections using these steps.
1. Disconnect the RED wire's Molex connector from the RED and white Molex connector.
2. Reconnect the RED wire's Molex connector with the other RED and white Molex connector.
3. Turn the grill on and check if the auger motor is now working (check if the fan on the back is
spinning). Let the grill run for 2 minutes
4. Disconnect the RED wire's Molex connector and the ORANGE wire's Molex connector.
 5. Reconnect the wires by using the other component's Molex connector and let it run for 2
minutes.
6. Plug the grill in and turn it on.
a. If the induction fan turns on – the controller is fine, and the auger motor is bad.
b. If auger motor turns on and the induction fan does not – the controller is bad, and the
components are fine.
c. If neither component is turning on – the controller and the auger motor need to be
replaced.
7. Plug the components back into their corresponding wires until you are ready to replace the
defective part.

Once you finish the testing, do not forget to reconnect the wires to how they were before. .
Colors should match (orange to orange and white, red to red and white)
Then follow these steps to finish the resetting process.
1) Remove the heat baffle, drip tray pan, and grill grates and clean the firepot.
2) Turn the dial all the way to high and let it run until you see 5 – 12 pellets, then turn the dial
all way to shutdown cycle and let it run for 2 minutes.
3) After 2 minutes, turn the dial to smoke and as soon as you see some fire turn it to shut
down cycle and let it cool down for at least 15 to 20 minutes.
4) Then once the shutdown process finishes, turn the grill off and clean the firepot.
Now you are ready to use the grill, put everything back inside the grill (heat baffle, drip pan and grill
grates.

 When you’re ready to cook, set your Traeger grill to the Smoke setting with the lid open. Let it
smoke for 5 minutes. Then close the lid and set the controller to your desired temperature.
It takes about 20 minutes to preheat your grill. Try to avoid changing the temperature setting
before your grill reaches the temperature you originally selected. Once it reaches that
temperature, feel free to adjust to another temperature as needed.
Here are two options if you want to use the HIGH SETTING OR THE SMOKE SETTING.
a. For example if you want to cook on HIGH temp, set your Traeger grill to the
Smoke setting with the lid open. Let it smoke for 5 minutes. Then close the lid and set
the controller to to 375 first and let it preheat for 15 minutes with the lid
closed. After 15 minutes then you can set it to HIGH temperature.
b. Now if you want to use the smoke setting, set your Traeger grill to the Smoke
setting with the lid open. Let it smoke for 5 minutes. Then close the lid and set the
the lid closed. Let it preheat for 10-15
controller setting to P-4 and maintain
minutes, and then it is ready to cook. Just keep doing this process in
order to maintain temperature.
Always run SHUTDOWN cycle after finishing cooking with the lid closed
P-SETTINGS: P-2 for high temperatures like 300 – High setting
P-3 / P-4 for low settings. If you use smoke or 180 P-4 is the best to
maintain it below 200 degrees, P-3 would be better for 225, 250,275.
RESETTING THE HOT ROD – AUGER FOR A CLOSE LID GRILL
Hi _!
This is Evelyn, here are some instructions that will help you reset your grill (controller and hot
rod), turn off the grill and unplug the grill and remove the grill grate located in the bottom part of
the hopper (it has 4 screws or sometimes 6 screws) there is no need to remove the whole hopper.
Then cut the zip ties holding the wires together and try testing the connections using these steps.

1. Disconnect the fiberglass wrapped wire's Molex connector from the purple and white
Molex connector
2. Reconnect the fiberglass wrapped wire's Molex connector with the purple and white
Molex connector
3. Turn the grill on and let it run for 5 min to check if it is now working.
4. Following the Hotrod's high heat fabric wire disconnect its Molex connector and
disconnect the ORANGE wire's Molex connector
5. Reconnect the wires by using the other component's Molex connector 
6. Plug in the grill and turn it on and allow 3 minutes for the Hotrod to heat up
1. If the Induction Fan turns on – the controller is fine, and the Hotrod is bad
2. If the Hotrod turns on (3+ minutes) and the induction fan does not – the controller
is bad, and the components are fine
3. If neither component is turning on – the controller and the Hotrod need to be
replaced

Once you finish the testing, do not forget to reconnect the wires to how they were before.

RESET CONNECTIONS
Hi _!
This is Evelyn, here are some instructions that will help you reset your grill (controller and hot
rod), turn off the grill and unplug the grill and remove the grill grate located in the bottom part of
the hopper (it has 4 screws or sometimes 6 screws) there is no need to remove the whole hopper.
Then cut the zip ties holding the wires together and try testing the connections using these steps.
Make sure the firepot is completely clean, vacuum of any excess of pellets and ash buildup. Then you
can start testing the connections.

1. Disconnect the fiberglass wrapped wire's Molex connector from the purple and white
Molex connector
2. Reconnect the fiberglass wrapped wire's Molex connector with the purple and white
Molex connector
3. Turn the grill on and let it run for 5 min to check if it is now working (pellets in firepot
should start to smoke). If not proceed to the next step
4. Following the Hotrod's high heat fabric wire disconnect its Molex connector and
disconnect the ORANGE wire's Molex connector
5. Reconnect the wires by using the other component's Molex connector 
6. Plug in the grill and turn it on and allow 3 minutes for the Hotrod to heat up
1. If the Induction Fan turns on – the controller is fine, and the Hotrod is bad
 2. If the Hotrod turns on (3+ minutes) and the induction fan does not – the controller
is bad, and the components are fine
3. If neither component is turning on – the controller and the Hotrod need to be
replaced

Does your grill have a P-setting? 

You will know by seeing a small hole, a blank black stick or a sticker that reads “Call Service” on the
controller to the right of the LED screen (WiFIRE grills do not have p-settings).

 If your grill has a P-setting, you can adjust the p-setting by using a paper clip to press the
button in the small hole. Adjust until the controller flashes “P-2.”
o If the grill continues to run to hot, adjust to “P-4.”
o We do not recommend adjusting past “p-4” as this can cause the flame to go out
during the cook. Sometimes it helps to adjust the P- settings.
If your grill does not have a P-settings. Then follow the next steps to finish the reset
process.

Once you finish the testing, do not forget to reconnect the wires to how they were before. Then
follow these steps to finish the resetting process.
5) c
Now you are ready to use the grill, put everything back inside the grill (heat baffle, drip pan and grill
grates.

 When you’re ready to cook, set your Traeger grill to the Smoke setting with the lid open. Let it
smoke for 10 minutes. Then close the lid and set the controller to your desired temperature.
It takes about 20 minutes to preheat your grill. Try to avoid changing the temperature setting
before your grill reaches the temperature you originally selected. Once it reaches that
temperature, feel free to adjust to another temperature as needed.
Here are two options if you want to use the HIGH SETTING OR THE SMOKE SETTING.
c. For example if you want to cook on HIGH temp, set your Traeger grill to the
Smoke setting with the lid open. Let it smoke for 10 minutes. Then close the lid and set
the controller to to 375 first and let it preheat for 20 minutes with the lid
closed. After 20 minutes then you can set it to HIGH temperature.
d. Now if you want to use the smoke setting, set your Traeger grill to the Smoke
setting with the lid open. Let it smoke for 10 minutes. Then close the lid and set the
controller to 180 first with the lid closed and let it preheat for 20 minutes
and then you can lower it to SMOKE setting.  Just keep doing this
process in order to maintain temperature.
Always run SHUTDOWN cycle after finishing cooking with the lid closed
To replace RTD 
 

Unplug grill.  Remove the 2 screws and 2 nuts holding the RTD in place

   

Remove the controller from the front of the hopper by unscrewing the Philip head
screws. Using small screwdriver remove the screws on the top of the green box on the
back of the controller holding the RTD wires in place. 

Pull out the RTD (cut any zip ties that may be holding the wires together).  You can
access the RTD probe by opening the cabinet doors and removing the metal panel
with a Philips screwdriver (see below pic)
? 

Ready the new probe. Begin feeding it down through the placement hole on the side
of the barrel (see below pic)

 
   

 Retrieve the wires on the outside of the barrel and drop them down toward the floor
between the hopper and the barrel. With your hand reach through the controller and
hopper cutout and pull the RTD wires through. Reconnect the RTD to its housing box
on the back of the controller. makes sure any wires are not in the way of the
components and screw the controller back in.

Power brick
IT IS THE BOX WHERE THE PLUG PLUGS INTO.
How to replace it : A bracket holds it up with 2 screws, take it down and disconnect it from the
controller.

 Business name : Texas Rusted

 Contact name : Sam Davis

Address : 4130 Farm to Market Rd 1488 #112

Conroe, TX 77354

 Phone number :  713-419-3390/9362244100
 Email: sdbulls@aol.com
Hi Ernie
This is Evelyn follow this steps to finish the resetting process.

1. Remove the heat baffle, drip tray pan, and grill grates and clean the firepot.
2. Turn the dial all the way to high and let it run until you see 5 – 12 pellets, then turn the dial
all way to shutdown cycle and let it run for 2 minutes.
3. After 2 minutes, turn the dial to smoke and as soon as you see some fire turn it to shut down
cycle and let it cool down for at least 15 to 20 minutes.
4. Then once the shutdown process finishes, turn the grill off and clean the firepot.
5. Now you are ready to use the grill, put everything back inside the grill (heat baffle, drip pan
and grill grates)

 When you’re ready to cook, set your Traeger grill to the Smoke setting with the lid open. Let it
smoke for 5 minutes. Then close the lid and set the controller to your desired temperature.
It takes about 15 minutes to preheat your grill. Try to avoid changing the temperature setting
before your grill reaches the temperature you originally selected. Once it reaches that
temperature, feel free to adjust to another temperature as needed.
Here are two options if you want to use the HIGH SETTING OR THE SMOKE SETTING.
e. For example if you want to cook on HIGH temp, set your Traeger grill to the
Smoke setting with the lid open. Let it smoke for 5 minutes. Then close the lid and set
the controller to to 375 first and let it preheat for 15 minutes with the lid
closed. After 15 minutes then you can set it to HIGH temperature.
f. Now if you want to use the smoke setting, set your Traeger grill to the Smoke
setting with the lid open. Let it smoke for 5 minutes. Then close the lid and set the
controller to 180 first with the lid closed and let it preheat for 15 minutes
and then you can lower it to SMOKE setting.  Just keep doing this
process in order to maintain temperature.
Always run SHUTDOWN cycle after finishing cooking with the lid closed

GARRY

Tailgater – P SETTINGS

Hi Ernie
This is Evelyn follow this steps to finish the resetting process.

1. remove the heat baffle, drip tray pan, and grill grates and clean the firepot.
2. Change the settings to P-2
3. Turn the dial all the way to high and let it run until you see 5 – 12 pellets, then turn
the dial all way to shutdown cycle and let it run for 2 minutes.
 4. After 2 minutes, turn the dial to smoke and as soon as you see some fire turn it to
shut down cycle and let it cool down for at least 15 to 20 minutes.
5. Then once the shutdown process finishes, turn the grill off and clean the firepot.
6. Now you are ready to use the grill, put everything back inside the grill (heat baffle,
drip pan and grill grates)
 When you’re ready to cook, set your Traeger grill to the Smoke setting with the lid open. Let it
smoke for 5 minutes. Then close the lid and set the controller to your desired temperature.
It takes about 15 minutes to preheat your grill. Try to avoid changing the temperature setting
before your grill reaches the temperature you originally selected. Once it reaches that
temperature, feel free to adjust to another temperature as needed.
Here are two options if you want to use the HIGH SETTING OR THE SMOKE SETTING.
g. For example if you want to cook on HIGH temp always use the P-2
setting, set your Traeger grill to the Smoke setting with the lid open. Let it smoke for 5
minutes. Then close the lid and set the controller to 375 first and let it preheat
for 15 minutes with the lid closed. After 15 minutes then you can set it
to HIGH temperature and let it run for another 10 minutes to reach the
high temperature
h. Now if you want to use the smoke setting, set your Traeger grill to the Smoke
setting with the lid open. Let it smoke for 5 minutes. If you want to use low
temperature, always use P-4 to keep grill in low temperature. Then close the lid and set
the controller to 180 first with the lid closed and let it preheat for 15
minutes and then you can lower it to SMOKE setting.  Just keep doing
this process in order to maintain temperature.
Always run SHUTDOWN cycle after finishing cooking with the lid closed

Check where the power brick is

Check on the highlighted area, make sure the grill is plugged in and inside this box you should be
able to see a green light, if there is no light, then the power brick needs to be replaced.

WIFI GRILL HAVING IGNITING ISSUES

Hi Wayne
This is Evelyn, thank you for calling us and explaining what happened. 

Here are some steps you can follow prior to calling us back 
1) Disconnect the ignitor, fan, auger and thermocouple, wait 10 seconds and reconnect them
again, I am attaching a picture for your reference.

2) Plug the grill back in, and turn on the controller, press MENU>SETTINGS>CLEAR
NOTIFICATIONS>CLEAR
3) Make sure the DEMO MODE is also OFF MENU>SETTINGS>SALES DEMO>OFF
It should have an asterisk * next to off. If it does not, then you need to reset your controller.
the way to reset your grill will be by pressing and holding the power button on the front of the
grill or by pressing the button on the knob until the screen goes blank. Turn off the grill. Wait 10
seconds and plug the grill back in.
4) With the hopper empty, clear the auger by MENU>AUGER > CLEAR AUGER
5) Also prime it again MENU>AUGER>PRIME AUGER
6) Once everything is done, reset the grill by holding the stand by button until the screen goes
blank. 
After all of this is done, make sure the firepot is also completely clean and then we can try and
test the grill again. It is better to test it together so give us a call when all the above steps have
been done. 
Regards
Evelyn
D2 NOT IGNITING

Hi Peter
This is Evelyn, here are the instructions

Step 1– Turn the dial on the controller to “Select Auger”

Step 2 – Then choose “Prime Auger”
Step 3 – Once pellets begin to fall into the firepot and the timer finishes select “Done” to turn off the
auger
Step 4 – Press MENU>SETTINGS> CLEAR NOTIFICATIONS> CLEAR 
and then reset your grill again, this process will help you get rid of all previous and present errors
on the controller.
Step 5- reset your controller.
the way to reset your grill will be by pressing and holding the power button on the front of the
grill or by pressing the button on the knob until the screen goes blank. Turn off the grill. Wait 10
seconds and plug the grill back in.
Step 6 - Clean the firepot and leave 5-10 pellets inside, put the heat baffle, grease pan, and grill
grates back and close the lid.
Step 7 - Turn on the grill and select any desired temperature. Make sure your hopper is full
Step 8 - Select ignite, it usually takes 7-10 minutes to ignite.

Regards

Evelyn

Hi (Case. First_Name_)
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opinion or any other information provided on its website. Reliance on any information provided by
our website, other represented on our website is solely at your own risk.
If any discomfort or abnormal conditions arise during usage, please stop use immediately and
consult with your physician.
In medical emergency call 911 immediately.

Hi Jeff–
This is Evelyn from Traeger, here are some tips that will help you get your grill to
reach to the right temperature and also to keep the smoke concentrated inside the
grill. 
Be wary of cold weather, sometimes it is too cold outside which makes it difficult for the grill to
reach temperature. In this scenario, use an insulation blanket. If temperature is less than 30
degrees.
Make sure you always have the firepot clean so there is no sawdust or leftover pellets that can
block the airflow. Clean the firepot every 2 o 3 cooks if they are short cooks if they are long
cooks try to clean them before using it.
Check the pellets
 Pellets should be stored in a dry, airtight container to prevent moisture and humidity from
compromising pellet quality, do not keep pellets for more than 14 days inside the hopper.
 Traeger recommends using a bucket and lid for storage (BAC370 lid, BAC430 bucket)
Pellets may be compromised if they are light in color, dull, dusty, break easily, or the bag
has lots of sawdust in it.
 Having a dirty grill can affect the tempeture of the grill in multiple different ways.
 Clean the firepot and ensure it is undamaged.
 Check RTD/Thermocouple.
o Ensure the orange protective cover was removed from the thermocouple before use.
If it was not removed before use, please contact Customer Service.
o Ensure the customer’s RTD probe or thermocouple is reading ambient temp with +/-
10°F by comparing the outside temperature to the internal temperatures of a cooled
down the grill.

 Now you are ready to use the grill, put everything back inside the grill (heat baffle, drip pan
and grill grates and close the lid

Based on the model number, Select the desired temperature on your controller  and allow the
grill to preheat for about 15 to 20  minutes with the door closed before placing food in the grill.
 
It takes about 20 minutes to preheat your grill. Try to avoid changing the temperature setting
before your grill reaches the temperature you originally selected. Once it reaches that
temperature, feel free to adjust to another temperature as needed.
Here are two options if you want to use the HIGH SETTING OR THE SMOKE SETTING.
For example if you want to cook on HIGH temp, set your grill to 375 first and let it
preheat for 15 minutes with the lid closed, then you can set it to HIGH temperature
and let it run for another 15 more minutes.
Now if you want to use the smoke setting, set your grill to 180 first with the lid closed
and let it preheat for 15 minutes and then you can lower it to SMOKE setting. Never
start on smoke setting with lid open.
Always run SHUTDOWN cycle after finishing cooking with the lid closed
1) Here is the process, you will need to reset the controller
follow these steps to finish the resetting process.

1. Remove the heat baffle, drip tray pan, and grill grates and clean the firepot.
2. Turn the dial all the way to high and let it run until you see 5 – 12 pellets, then turn the dial
all way to shutdown cycle and let it run for 2 minutes.
3. After 2 minutes, turn the dial to smoke and as soon as you see some fire turn it to shut
down cycle and let it cool down for at least 15 to 20 minutes.
4. Then once the shutdown process finishes, turn the grill off and clean the firepot.
Now you are ready to use the grill, put everything back inside the grill (heat baffle, drip pan and grill
grates and close the lid. Grill is ready to use 
Follow the steps on the new manual for the upgraded controller, to season the firepot. 
 Upgrading your Controller  https://youtu.be/E8zdiAFCR4k
 How to replace the RTD  https://youtu.be/RH8TdF7TZ2E

Thank you

Hi Richard 

This is Evelyn, here are the parts and links 

DRAIN PAN TFB52 BCA777

PORCELAIN GRILL TFB52 HDW317

Pro DIgital COntroller with meat probes  BAC365

Here is the video on 

Upgrading your Controller  https://youtu.be/E8zdiAFCR4k

AC (NON-WiFIRE) Seasoning Process 

 1. Make sure all internal components are inside the grill. This includes the heat baffle, drip
tray, and grill grates. 
2. Plug in the grill to an electrical outlet. Turn it on using the switch on the front of the
controller.
3. Add hardwood pellets to the hopper.
4. Prime the auger with pellets.
o Open the lid and remove all internal components, like the grill grate, drip tray,
and heat baffle.
o On the grill controller, set the grill to High (or highest temp possible) until you
see pellets fall into the firepot, about 2 to 5 minutes.
5. Turn off the grill using the power switch on the front of the controller.
6. Return all internal components to their correct places inside the grill (heat baffle, drip
tray, and grill grates).
7. Turn the grill back on, close the lid, and set the controller to Smoke.
8. Wait approximately 15 minutes for the fire to establish in the grill. Once the fire is
established, the smoke should be thin and light blue in color, not thick and white.
9. Using the grill controller, turn the grill to High (or highest temp possible).
10. Run the grill on High for 30 minutes.
11. After 30 minutes, you are good to throw a steak on the grill and start cooking. If you
aren’t ready for your first cook, shut down the grill.
o Set the grill to Shutdown Cycle. The shutdown cycle will run approximately 25
minutes.
12. Once the shutdown cycle is complete, turn off the grill using the power switch.
13. Your grill seasoning is now complete and you are ready to start grilling.

Be wary of cold weather, sometimes it is too cold outside which makes it difficult for the grill to
reach temperature. In this scenario, use an insulation blanket. If the temperature is less than 30
degrees.
Make sure you always have the firepot clean so there is no sawdust or leftover pellets that can
block the airflow. Clean the firepot every 2 o 3 cooks if they are short cooks if they are long
cooks try to clean them before using it.
Check the pellets
 Pellets should be stored in a dry, airtight container to prevent moisture and humidity from
compromising pellet quality, do not keep pellets for more than 14 days inside the hopper.
 Traeger recommends using a bucket and lid for storage (BAC370 lid, BAC430 bucket)
Pellets may be compromised if they are light in color, dull, dusty, break easily, or the bag
has lots of sawdust in it.
 Having a dirty grill can affect the temperature of the grill in multiple different ways.
 Clean the firepot and ensure it is undamaged.
 Check RTD/Thermocouple.
o Ensure the orange protective cover was removed from the thermocouple before use.
If it was not removed before use, please contact Customer Service.
o Ensure the customer’s RTD probe or thermocouple is reading ambient temp with +/-
10°F by comparing the outside temperature to the internal temperatures of a cooled
down the grill.
 
 Now you are ready to use the grill, put everything back inside the grill (heat baffle, drip pan
and grill grates and close the lid

Based on the model number, Select the desired temperature on your controller  and allow the
grill to preheat for about 15 to 20  minutes with the door closed before placing food in the grill.
 
It takes about 20 minutes to preheat your grill. Try to avoid changing the temperature setting
before your grill reaches the temperature you originally selected. Once it reaches that
temperature, feel free to adjust to another temperature as needed.
Here are two options if you want to use the HIGH SETTING OR THE SMOKE SETTING.
For example, if you want to cook on HIGH temp, set your grill to 375 first and let it
preheat for 20 minutes with the lid closed, then you can set it to HIGH temperature
and let it run for another 20 more minutes.
Now if you want to use the smoke setting, set your grill to 180 first with the lid closed
and let it preheat for 15 minutes and then you can lower it to the SMOKE
setting. Never start on the smoke setting with the lid open.
Always run the SHUTDOWN cycle after finishing cooking with the lid closed

Thank you