JOB DESCRIPTION

Job Title: Talent & Culture Manager

Department: Talent & Culture Location: -

Date Created: August 2017 Date Revised: -

Job Purpose
This position is responsible for assisting the Director of Talent & Culture in the smooth
running of the Talent & Culture function within the hotel ensuring best practice is followed
at all times.

Reporting Lines

Director of Talent & Culture

Talent & Culture Manager

Key Interactions
Internally
 All departments

Externally
 Guests
 Visitors
 Unions
 Statutory board representatives
 Recruiters
 Vendors

Primary Responsibilities
Human Resources Management

 Review and update Talent & Culture policies and procedures and other human
resources materials

 Monitor present and future trends in the local labor situation, social legislation and
make recommendations to the management

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 JOB DESCRIPTION

Job Title: Talent & Culture Manager

Department: Talent & Culture Location: -

Date Created: August 2017 Date Revised: -

 Monitor the administration of the Performance Appraisal Program and act in an

advisory capacity to department heads in such process

 Ensure that all employees comply with the hotel policies and procedures as well as
government regulations pertaining to employment practice

 Prepare and submit periodic Talent & Culture reports to management

 Prepare and issue correspondences relating to the Talent & Culture department

 Counsel hotel personnel as and when needed in areas such as career planning, training
and development and employee relations

 Investigate and review all disciplinary actions to ensure the actions are complying with
the labor law, hotel rules and regulations. Discuss with department heads an
appropriate action and recommend the final results in consultation with the Director of
Talent & Culture

 Oversee the organization and execution of employees’ social, athletic and recreational
activities

 Maintain a good working relations with all departments and all professional external
contacts

Recruitment

 Develop and implement recruitment procedures and strategies to attract the most
qualified candidates for position vacancies in the hotel

 Analyze the hotel manpower requirements

 Coordinate with the hiring managers on the recruitment of qualified personnel based
on approval by the divisional head and General Manager, following established
standards, policies and procedures

 Conduct recruitment and exit interviews

 Maintain good working relationships and partnerships with recruitment agencies /

sources

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 JOB DESCRIPTION

Job Title: Talent & Culture Manager

Department: Talent & Culture Location: -

Date Created: August 2017 Date Revised: -

Team Management

 Interview, select and recruit direct reports

 Identify and develop team members with potential

 Conduct performance review and manages performance issues that arise within the
team

 Constantly monitor team members performance, attitude and degree of

professionalism

 Develop, conduct maintain all staff training programs for team members, focusing on
their development needs, providing them with new skills to meet the changing needs of
the business

Other Responsibilities

 Attend all briefings, meetings and trainings as assigned by management

 Maintain a high standard of personal appearance and hygiene at all times

 Be aware of the hotel fire & life safety/emergency procedures

 Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

 To ensure all employees’ benefits are in alignment, remunerated fairly and paid in an
accurate and timely manner

 The ability to manage information available in a sensitive and confidential manner

 The ability to engage a diversified and multi-nationality workforce, helping employees

to be accustom to the local culture

Span of Control
Nature Amount

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 JOB DESCRIPTION

Job Title: Talent & Culture Manager

Department: Talent & Culture Location: -

Date Created: August 2017 Date Revised: -

Budget responsibilities
Revenue responsibilities
Headcount

Profile
Knowledge and Experience

 Bachelor’s Degree in Human Resources Management / Hotel Management

 Minimum 3 years of Human Resources Management experience
 Excellent reading, writing and oral proficiency in English language
 Proficient in MS Excel, Word, & PowerPoint

Competencies

 Strong leadership, interpersonal and negotiation skills

 Excellent communication and customer contact skills
 Results and service oriented with an eye for details
 Ability to multi-task, work well in stressful & high-pressure situations
 A team player & builder
 A motivator & self-starter
 Well-presented and professionally groomed at all times

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