9 PANDEMIC MANUAL Table of Contents

TABLE OF CONTENTS
3 EXECUTIVE SUMMARY 33 PANDEMIC RESPONSE

4 ACK NOWLEDGEMEN TS
34 General Strategies for Resuming FM Work Functions
35 Communications
6 A MESSAGE FROM THE IFMA FOUNDATION
36 Facility Cleaning and Disinfecting
7 FOREWORD 39 Building Systems
8 ABOUT THE AUTHOR 40 Site Access Restrictions and Closure
41 Supply Chain Management
9 TABLE OF CONTENTS
41 Critical Vendor and Supplier Strategies
10 I NTRO DUCTI ON 41 Vital Records Recovery
10 Use of this Manual 42 PANDEMIC RE COVE RY
10 Disclaimer 42 General Principles for Returning to Normal Operations
10 Revisions 46 Building/Office Reopening Considerations
11 COVID-19 I NFORMATION 46 Facility Department Recovery Actions
11 The COVID-19 Pandemic 47 Site Safety and Security
12 COVID-19 Basics 47 Operations and Maintenance of Essential Building
13 How COVID-19 Spreads Systems
15 How to Protect Yourself 47 Pollution Control and Environmental Monitoring
16 POTE NTIAL PANDEMIC IMPACTS ON FACI LI TIES 47 Alternate Work Location Support
16 Employee and Building Tenant Impacts 48 Building Sanitation
17 Supply Chain Impacts 48 Mail Services
17 Critical Infrastructure Impacts 48 Branch Office Support Considerations
49 Delayed/Stopped Capital or Construction Projects
19 Social Impacts
49 Post-Event Review and Action Plan
20 FM PANDEMIC RISK FACTORS AND CONTROL OPTIONS
51 APPEN DI CE S
21 Urban Facilities
22 Employee/Tenant Concentrations 52 Appendix 1 – Pandemic Resources
22 Workspace Arrangements and Employee Proximity 55 Appendix 2 – Glossary of Terms
23 Multi-Tenant Offices 58 Appendix 3 – Optimizing Remote Work Programs
23 Ventilation 68 Appendix 4 – Coordinated Outbreak Management
23 Shared Equipment Systematics
24 Common Areas 76 Appendix 5 – COVID-19 Case Studies
24 Access to Washrooms/Cleaning Facilities
25 Deliveries and Visitors
25 Food Service
26 PANDEMIC PLANNING/PRE PARATION
26 Pandemic Policies and Procedures
28 Contact Lists
29 Critical FM Services
29 Supplies
30 Vital Records
31 Employee Training and Awareness
31 Employee and Customer Protection
32 Critical Organization Infrastructure
32 Crisis Management and Business Continuity