Address

Bishalnagar,Kathmandu
Phone
ANJU BARAL 9808335943
Email
Anjubaral234@gmail.com

Summary
A well-acquainted customer service representative cum telephone operator with friendly attitude, honest, dedicated,
dependable person with a vision to excel ahead in banking sector and always strive to learn more and who believes in hard
work and attention to details and is a task focused person.

Education
Studying Masters in Business Studies in Shanker Dev Campus, Tribhuvan University.

Experience
Century Commercial Bank Pvt. Ltd. (June 2018-till date)
Grievance handling assistant

Maintain record of all grievances, forward the issues to the respective department or branches or authoritative persons, filter
and follow up all the pending and unsolved grievances, check and update the data of the subject, prepare monthly report and
report to Grievance Handling officer, reinforce complaint issues, recommend suggestion.

Telephone operator/ Dispatcher

Attend calls, understand customers need and forward them to concerned department if needed.

manage national and international Receiving, dispatch, recording and reporting of documents and files.

Kantipur holidays (8 months)

Receptionist
Welcome guests and get them comfortable and ask them about their needs and solve them or assist to mediate
their query to concerned department. Attend calls and maintain daily record of customer call details and their
personal details for future reference, manage appointments on behalf of CEO and other Managers.

Skills and trainings

 Worked as an intern for 3 months in Nabil Bank.
 Basic accounting training from division co-operative.
 Tally 9.0 and office package.

References