Peter Heslop

Unit 305, 320 Harris Street, Pyrmont, NSW 2009 Telephone: 0449045286 (Mobile) Email: peter.heslop@googlemail.com

Professional Profile
I am an enthusiastic and highly motivated worker, who enjoys being part of, as well as leading, successful and productive team. I quickly grasp new ideas and objectives and I enjoy developing innovative and creative solutions to these problems. I am able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, I possess a strong ability to perform effectively and indeed thrive.

Career Summary January 2007 September 2010: Minster Law Solicitors, York
Personal Injury Claim Advisor I worked as part of a team dealing with bringing new business for the company. I was responsible for seeking out and retaining personal injury business for the company. I was tasked with working to my own initiative and managing both my own time and workload. I was personally responsible for handling high profile clients and large volume clients.

August 2005 December 2006: Card Protection Plan, York

August 2006 October 2006: Team Manager (Secondment) I was in charge of a team of 8 individuals and tasked with making sure company targets were both achieved and surpassed. It was my responsibility to make sure that all members of my team were working to standard and addressing any problems that may arise that would cause this not to be the case. August 2005 July 2006 Nov 2006 December 2006: Customer Services Representative I worked as part of a team that was charged with providing excellent customer service to the companies clients. I was also responsible for retaining business at the end of the product cycle as well as cross selling to new products when they became available. I was also responsible for making sure all of this fell within regulatory guidelines and providing superb service.

August 1999 June 2005: Dixons Stores Group, York & Newcastle
Customer Service and Sales Assistant I worked as part of a store team selling electrical goods face to face with customers. I had my own targets as well as working towards the stores targets in both sales and service. I was also responsible for handling cash transactions.

Formal Qualifications BSc (hons) Criminology and Sociology (Grade Classification 2:2)
Northumbria University, Ellison Place, Newcastle Upon Tyne, United Kingdom (Time of Study 2001 - 2005) 4 A Levels: General Studies (B); English Literature (D); History (D); Sociology (E) York College, Tadcaster Road, York, United Kingdom (Time of Study: 1999 2001) 9 GCSEs: Design Technology (A); English Language (A); English Literature (B); Science (Double Grade BB); Maths (B); Humanities (B); Spanish (B); Art (D) Burnholme Community College, Bad Bargain Lane, York, United Kingdom (Time of Study: 1994 1999)

Training and Skills

General Skills in: Microsoft Office (Word, Excel, Access), Microsoft Windows, Microsoft Schedule, Microsoft Internet Explorer, Microsoft Outlook Express (Email), Intranet, Internet. CLAIT Qualifications in: Word Processing. FSA Supervisory Training: I have undertaken the necessary training to be recognised as a qualified Supervisor by the Financial Services Authority.

Personal Details
Date of Birth: 19/07/1983 Nationality: British Marital Status: Single

References
Leslie Broadhead (Business Manager) Minster Law Solicitors Hospital Fields Road York United Kingdom YO10 4DZ +441904 663700 Simon Nichol (Senior Manager) Card Protection Plan Holgate Road York United Kingdom YO26 4GA +441904 544660