Questionnaire 2

Q.1. What age group do you come under?

A. 15 – 25 B. 30 - 45 C. 50 – 65 D. 65 or above

Q.2. What is your gender?

A. Male B. Female

Q.3. How often do you shop?

A. Once a week B. Once a Month C. Once in two months D. Occasionally

Q.4. What is your income level per month?

A. 25000 Rs B. 50000 Rs C. 75000 Rs D. More than 75000 Rs

Q.5. What mode of shopping do you prefer?

A. Online Mode B. Offline Mode C. Both D. None of them

Q.6. Why do you prefer the above selected mode of shopping?

A. Product Variety B. Pricing C. Availability of offers D. Returns and refund policies

Q.7. Which mode do you think provides you with better display of the products?

A. Online Mode B. Offline Mode C. Both D. None of them

Q.8. Which mode do you trust when it comes to fair returns and refund policies?

A. Online Mode B. Offline Mode C. Both D. None of them

Q.9. Which mode offers you with more attractive pricing schemes?

A. Online Mode B. Offline mode C. Both D. None of them

Q.10. Which mode’s product quality satisfies you more?

A. Online Mode B. Offline Mode C. Both D. None of them

Q.11. How often have you shopped online for the particular brand?

A. Once in two weeks B. Once a month C. Once in two months D. Occasionally

Q.12. Which site do you prefer for shopping online products of the discussed brand?

A. Official Site B. Myntra C. Flipkart D. None of the above

Q.13. Why do you choose the above selected site for shopping online?

A. Reliability B. Pricing C. Rewards and Benefits D. Better range of products

Q.14. Which site do you think provides faster delivery service?

A. Official site B. Myntra C. Flipkart D. None of them

Q.15. Which site do you think is easy to use or customer friendly?

A. Official Site B. Myntra C. Flipkart D. None of them

Q.16. Which site has been best according to your overall experience when shopping for the discussed brand?

A. Official Site B. Myntra C. Flipkart D. None of them

Q.17. How often have you shopped offline for the discussed brand?

A. Once a Month B. Once in every two months C. Twice a month D. Occasionally

Q.18. From where do you shop mostly when it comes to offline shopping for the discussed brand?

A. Brand Outlets B. Factory Outlets C. Shopping Malls D. Others

Q.19. Why do you choose the above selected mode of shopping?

A. Pricing B. Reliability C. Availability D. Discounts and offers

Q.20. Which mode has been the best according to your overall experience of shopping offline for the brand?

A. Brand Outlets B. Factory Outlets C. Shopping Malls D. Others

Q.21. Which mode according to you is more satisfactory for shopping the product of the discussed brand?

A. Online Mode B. Offline Mode C. Both D. None of them

Q.22. Which mode of shopping do you trust the most?

A. Online Mode B. Offline Mode C. Both D. None of them

Q.23. Which mode do you consider more reliable when it comes to originality of the product?

A. Online Mode B. Offline Mode C. Both D. None of them

Q.24. What mode of payment do you mostly use when shopping online for the product?

A. Debit Card B. Credit Card C. UPI D. Cash on Delivery

Q.25. What mode of payment do you mostly use when shopping offline for the product?

A. Debit Card B. Credit Card C. UPI D. Cash

Q.26. Which mode do you consider convenient when it comes to easy payment?

A. Online mode B. Offline Mode C. Both D. None of them

Q.27. Which mode do you consider safer when it comes to safety of payment?

A. Online Mode B. Offline Mode C. Both D. None of them

Q.28. Which mode would you refer to a friend for shopping the product of the discussed brand?

A. Online mode B. Offline mode C. Both D. None of them

Q.29. Why did you choose the above selected mode for referring to your friend?

A. Safety of payment B. Originality of the product C. Product Variety D. Convenience

Q.30. Which mode according to you is time saving?

A. Online mode B. Offline mode C. Both D. None of them