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Consumer Protection Act, 1986
Consumer Protection Act, 1986
ACT, 1986
BRIEF HISTORICAL BACKGROUND
Consumer education;
Applicability
Amendments
Consumer of goods
buys or agrees to buy goods
any user of such goods
Consumer of services
Defects
Deficiencies
CONSUMERS NEED PROTECTION
AGAINST
DEFECTS
Any fault, imperfection or shortcoming in the quality, quantity, potency,
purity or standard which is required to be maintained by or under any
law for the time being in force or under any contract express or implied
or as is claimed by the trader in any manner whatsoever in relation to
any goods.
DEFICIENCY
Any fault, imperfection, shortcoming or inadequacy in the quality,
nature and manner of performance which is required to be maintained
by or under any law for the time being in force or has been undertaken
to be performed by a person in pursuance of a contract or otherwise in
relation to any service.
CONSUMER'S RIGHTS
Benefit
Disposal within 90 days
No adjournment shall ordinarily be granted - Speedy trial
Relief
Removal of defects in goods or deficiency in services.
Replacement of defective goods.
Refund against defective goods or deficient services.
Compensation.
Prohibition on sale of hazardous goods.