Communication process : Communication is a process of exchanging verbal and non verbal messages.

Different Forms of Communication Forms of Communication in the Workplace

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Business Letters Memos Presentations Notices Agenda Letters Announcements Meetings Feedbacks Policies Group Discussions

Forms of Communication in Business

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Advertisements Memos Letters Declarations Press Releases Campaigns Annual General Meetings Meetings Publications Researched Articles for Journal Addressing to the Public at Large Manuals and Notices

Barrier Language Noise Overload Emotion Gaps Inconsistency

Explanation The communication message might not use vocabulary that is understood by the receiver e.g. too much use of technical or financial jargon Various things stop a message from getting through or being heard e.g. poor connection, background noise, distractions, too many people speaking Too much information can cause problems e.g. slow down decision making The relationship between the sender and receiver of communication might adversely affect the message which could be ignored or misinterpreted Too many intermediaries (e.g. too many layers in hierarchy through which message has to be passed) might prevent or distort the message If people receive conflicting or inconsistent messages, then they may ignore or block them

1. Sincerely listen - pay attention when others are talking; it tells others that you are truly interested in them. Ask questions about what they are saying. Think about what they are saying. Remember, people don't care how much you know, until they know how much you care. Listening is one way to demonstrate that you car about them.

2. Pay compliments - this is a great way to get a conversation started and make someone feel good. There is something special about everyone - it is our job to find it out and make that person feel special. Make sure that your compliment is sincere.

3. Remember names. When you forget others' names, this tells them they are not that important to you. People like to hear their names. Help people to remember your name by occasionally using it in a sentence. For example, "I said to myself, Rich................."

4. Maintain eye contact - it is rude to look away when someone is talking to you. However, don't stare at them. Make sure you focus on them. If you look away, look up or look down. Don't watch other people when you are supposed to be interested in the person you are talking to.

5. Remember common interests so you can reference them in future conversations. Make notes after the conversation ends about things they like and dislike. Take special note of fears and concerns that they may have. A couple of years ago, my mother was very ill. It made me feel valued when someone would ask how my mother was.

6. Exhibit positive body language - this speaks volumes regarding how you really feel about what the other person is telling you. Nod your head in agreement, or if they are expressing something negative shake you head. Use hand gestures.

7. Always be up to date on current events to use in conversation - this gives you something to discuss other than yourself. However don't try to use the conversation to push your religious or political agenda-unless they specifically ask about your viewpoint.

8. Do not interrupt or monopolize the conversation. Refrain from telling long stories or dragging out details. Remember when telling a story, have an interesting introduction, a strong closing and make sure they are close together! 10. Follow up! Follow up! Follow up! Keep your commitments and promises, on a timely basis. is the key to building relationships with others. This