ACTIVITY 1

1. Upload or email your resume. Include your class expectations, hobbies and interests.

My expectation in this class is to gain more knowledge and to improve my

communication skills that I can apply to achieve my dreams in life and also, to our

instructor please guide us and have a long patients to us because of this pandemic we

are all had been busy for making different ways to live.

And my hobbies, I like cooking, playing online games, playing basketball

sometimes, watching movies and anime. Travel and swimming.

2. Reflection Paper: What is Supply Chain Management? In your household, how often

do you purchase supplies and which of your supplies do you stock the most? Why?

Supply chain management is to handle industry’s challenges and trends. In this

line of work, balance is a major challenge. We may need to juggle customers’ wants

their products delivered fast with the task of calculating an organization’s book.

Since we have a sari-sari store we purchase supplies once a week and we stock

supplies in which are people always consumed.

 ACTIVITY 2

Look for at least three (3) Companies that you can use for your Term Paper at the end of

the semester. Give a brief company description including their products/services

COMPANY NAME COMPANY DESCRIPTION

(INCLUDING PRODUCTS/SERVICES)

1. AMAZON - Amazon.com is a vast internet-based enterprise

that sells books, music, movies, housewares,
electronics, toys and many other good either
directly or as the middleman between other
retailers and Amazon.com’s millions of
customers. The company also makes the market
leading kindle e-book readers.

2. APPLE - The company offers a range of personal

computing products including; desktop
computers, notebooks, related peripherals,
software, networking and connectivity products.

3. NIKE - Named for the Greek goddess of victory, is a

shoe and apparel company. It designs, develops
and sells a variety of products to help in playing
basketball and soccer (football), as well as in
running, men’s and women’s training, and other
action sports.
 ACTIVITY 5: Supply Chain Risks and Tactics

Instructions: Answer this activity by providing Risk Reduction Tactics column on the box below.

Risk Risk Reduction Tactics Example

Every outsourced item like

Supplier failure to 1. Use multiple suppliers; effective contracts breads, meat, chicken and

deliver vegetables are closely

with penalties; subcontractors on retainer;
monitored to ensure strong links.
preplanning

Place extensive controls like

Supplier quality 2. Careful supplier selection, training, third party audit, accreditation

failures certificates like ISO are being

certification, and monitoring
asked from suppliers to ensure

constant monitoring and risk

reduction.

IT/Fashion/Online retailing

Outsourcing 3. Take over production; provide or perform companies contracted BPOs to

handle customer concerns.

the service yourself

Walmart set up its own trucking

Logistics delay 4. Multiple transportation modes and fleet and numerous distribution

damage centers to ensure distribution of

warehouses; secure packaging; effective
goods.
contracts with penalties

Toyota trains its dealers around

the world invoking the Toyota

 principles of the Toyota

Distribution 5. Careful selection, monitoring, and Production System to help

dealers improve customer

effective contracts with penalties
service, logistics and body and

paint operations.

Zara invested in its IT system to

6. Secure IT systems; training of supply chain ensure efficient delivery of its

products worldwide.
Information loss partners on the proper interpretations and uses

of distortion of Information

Companies reduces political risk

7. Insurance; cross-country diversification; by franchising and licensing

rather than owning because of

Political Hedging to combat exchange rate risk
political and cultural barriers.

Companies move their

8. Mitigated by investing in insurance, manufacturing facilities in rural

areas to produce products at

Economic covering the losses arising out of a
lower cost.
counterparty defaulting to pay their obligation.

Companies ensure supplier

Natural 9. Insurance; cross-country diversification; back up in different geographical

Catastrophes or locations.
Hedging to combat exchange rate risk
 Acts of God

10 No security team can ever be completely

Theft, Vandalism prepared for a terrorist incident. In these When a company’s plant or

or Terrorism situations, it is crucial to determine what an office is located in a chaotic

neighborhood or area.
immediate threat to your organization is and

what has a high probability of escalation.

 ACTIVITY 7: Reaction Paper

In your household, how do you plan your consumable (e.g., food) and non-
consumable (e.g., clothes, appliances) supplies? Do you or your parents have short or
long-range plan/s in buying these? Give examples of planned items that you or your
family purchase.

a.) every month b.) Every six months and c.) Once a year

We purchase consumable or essentials products like foods in twice or thrice a

month. My mom like to stock essentials products for just In case of emergency because
of this COVID pandemic. And also, for non-consumable products like clothes or
gadgets. I’m buying clothes when I have savings from my allowance maybe every six
months.
 ACTIVITY 8: Scheduling

Instructions: Accomplish the tasks below

1. Think of a Personal Project (e.g., hobby, crafts, planting, farming, construction project etc.)

Building my dream business and my dream house

2. Identify and prioritize the activities of your Personal Project.

had enough budgets for all needed materials

Easy to finish

Activities which involve

waiting time 2 to 3 years

Activities which are difficult to

finish processing all obligations which likes all papers of the

property
3. Using a Gantt Chart, convert your Personal Project Activities in item number 2 to complete the

map. You may use the example below.

 MY PERSONAL PROJECT ACTIVITIES

Work DAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

Center

Metalwork JOB 349 JOB 35O

Mechanical JOB 349 JOB 408

Electronics JOB 408 JOB 349

PAINTING JOB 295 JOB 349

PROCESSING UNSCHEDULED CENTER NOT

AVAILABLE
 ACTIVITY 9: Sourcing

Read the scenario and accomplish the tasks required.

You are just hired as an Administrative Associate in Link2Support and your

primary role is an Expediter. The role of the expediter is to accomplish sourcing forms

like Supplier Selection Sheet, Purchase Request Form and Purchase Order. The

company is expanding and you need to send your Purchase Order to the chosen

supplier in three days. You are tasked to source 1,000 units of computers and they are

needed in two weeks. Here are your tasks:

1. Send a Request for Quotation or RFQ to three valid suppliers. Make a generic

RFQ template that you will send out to your suppliers.

 REQUEST FOR QOUTATION (RFQ) FORM
(Link2 support)

Supplier #1
Name: Moontoon Starla Date: May 24,2021
Address: Link2support Km. 14 Panacan, D,C Ref.: UNDP/RFQ/2021/5

Dear Ma’am,
We are a company known as Link2 support, dealing in procurement services. We are
interested doing business with you. Presently, we are looking for 1,000 computers.
Although we have received quotes from few suppliers, we would like to request you to
quote us a good rate for the above mentioned.
You can call us on #123-45-67 for any further information. Look forward to do business
with you in the future

Sincerely,

Sany E. Duay Jr./Administrative Associate

Link2 Support
 REQUEST FOR QOUTATION (RFQ) FORM
(Link2 support)

Supplier #2
Name: Aldous M. Moontoon Date: May 24,2021
Address: Link2support Km. 14 Panacan, D,C Ref.: UNDP/RFQ/2021/5

Dear Sir,
We are a company known as Link2 support, dealing in procurement services. We
are interested doing business with you. Presently, we are looking for 1,000 computers.
Although we have received quotes from few suppliers, we would like to request you
to quote us a good rate for the above mentioned.
You can call us on #09182323832 for any further information. Look forward to do
business with you in the future

Sincerely,

Sany E. Duay Jr./Administrative

Link2 support
 REQUEST FOR QOUTATION (RFQ) FORM
(Link2 support)

Supplier #3
Name: Kimmy stun Date: May 24,2021
Address: Link2support Km. 14 Panacan, D,C Ref.: UNDP/RFQ/2021/5

Dear Ma’am,
We are a company known as Link2 support, dealing in procurement services.
We are interested doing business with you. Presently, we are looking for 1,000
computers.
Although we have received quotes from few suppliers, we would like to request
you to quote us a good rate for the above mentioned.
You can call us on #123-45-67 for any further information. Look forward to do
business with you in the future

Sincerely,

Sany E. Duay Jr./Administrative

Link2 support
1. The next day, all three suppliers were able to reply with the following proposals:

a. Supplier 1 – Php 10,000 per unit with shipping cost of Php 2,000.00 per unit. The units

are available and ready to be shipped as long as the Purchase Order is available and

awarded to them. The logistics officer estimates the arrival in twelve to fourteen days.

b. Supplier 2 – Php 13,000 per unit landed cost. The units will be available in seven to ten

days upon acceptance of Purchase Order.

c. Supplier 3 – Php 15,000 per unit landed cost. The units are available.

Solve of the PROJECT COST per supplier. Which of the suppliers will you

choose and why?

Supplier 1 Supplier 2 Supplier 3

a. Price per unit 10,000 13,000 15,000

b. add: shipping

cost 2,000

c. total price per

unit 12,000 13,000 15,000

d. number of

units to 1,000 1,000 1,000

purchase

e. multiply: total

price/unit to 12,000,000 13,000,000 15,000,000

number of units

f. Total project

cost 12,000,000 13,000,000 15,000,000

 Estimated days 7 to 10 days The units are

g. factors to for arrival. 12 to upon acceptance available

consider 14 days. of purchase

order

H. which will you I choose supplier 1 because it has a full

information, cheaper than those two suppliers and the
choose and
units is needed to the company so as soon as possible
why?
the units must be arrive early.

3. Given that you have a budget to consider. How will you negotiate with your

supplier? Make a dialogue discussing your negotiation in order for you to meet

the budget.

You: Thank you for coming to talk to me today, Ms. Starla. Let’s not waste

each other’s time and let’s go straight to the topic

Supplier: I agree Mr. Sany. What can I do for you?

You: About the units of computers I purchased to your company. There’s

anything to less the price?

Supplier: We definitely offer you a discount for such an amount of goods. About

the delivery? When would you want the order to be shipped?

You: We would like the goods delivered by 2nd week of june.

Supplier: I see.

You: So how much of a discount would you be willing to offer?

Supplier: Okay so, Instead of $10,000, I’ll give you $9,800 per units so you can
 less $200 per units. Is that good for you?

You: Okay, deal! Thank you very much. It is always a pleasure doing

business with you, Ms. Starla.

 ACTIVITY 10

Instructions: a. Discuss briefly the current practices of your subject firm or your chosen

company in relation to the different service or product functions.

b. Assess whether the present system is efficient and effective. What can be done to

improve or strengthen the system?

I. THE ORGANIZATION

Company Profile – AMAZON COMPANY

AMAZON.com, Inc. is an online retailer that offers a wide range of products. The
company products include books, music, computers, electronics and numerous other
products. Amazon offers personalized shopping services, Web-based credit card
payment and direct shipping to customers.

Board of Directors/Company officers/qualifications

- Jeffrey P. Bezos – President, Chief Executive Officer and Chairman of the

Board
- Brian T. Olsavsky - Senior President and Chief Financial Officer
- David H. Clark – CEO Worldwide Consumer
- Andrew R. Jassy - Chief Executive Officer, Amazon Web Services
- Shelly L. Reynolds – Vice President, Worldwide Controller
- David A. Zapolsky – Senior Vice President, General Counsel and Secretary
II. PROCUREMENT AND CONTRACTING

INCREASE VISIBILITY – Get the transparency you need, while providing the
familiar experience your buyers want. Set guidelines aligned to public policy and
manage non-contract purchases, often already happening on Amazon.

MEET SOURCING GOALS – Source from thousands of sellers, and direct

organizational spend to credentialed businesses by searching certifications.
Participating members can leverage the OMNIA partners contract to purchase on
Amazon business from competitively awarded categories, in addition to over 90
other partnerships.

COMPETITIVE COMPARISON SHOPPING – Amazon Business allows you to

comparison shop in government-related categories such as maintenance and
repair, office supplies, school supplies, and more. Compare to find the lowest
price, and purchase under designated spend there’s holds set by the
administration.

SELECTION AND PRICING ADVANTAGES – Lower total cost of purchasing by

reducing time spent searching catalogs and by qualifying for quantity discounts
on eligible items.

APPROVAL WORKFLOWS – Allow for delegation and empower buyers across

agencies with unique product needs by connecting users to one account.
 ACTIVITY 11

Reflection Paper on Building Supplier Relationships

 1. In your personal life, how do you build relationship with your family and

friends?

- First is to Trust them, trust is more important for me to build relationship.

Second is Communication, I always communicate my friend or even my family through
social media, create quality time for my parents and also to respect them because I
believe that we are all have different responsibilities in life so we should respect and
understand each other.

2. How do you maintain your relationship them?

Keep smiling, stay positive, being humble, still the same as when our first met and also,

to support them as their friends and family not financially but mentally, spiritually and

physically.

3. looking at the diagram and definition of Supplier Relationship Management,

how important is this in the workplace in order to function and deliver efficiency in

the operations?
 This is important because the better we know our suppliers, and the better they know

us, the more likely we are to benefit from dedicated service, preferential pricing and

special terms.

ACTIVITY 12 – Quiz: Logistics and Distribution

Phil Carter, President of Carter Computer Components, Corp. has the option of

shipping computer parts from their Singapore Plant via container ship or airfreight. The

typical shipment has a value of Php 75,000. A container ship takes 24 days and cost

Php 5,000; while airfreight takes 1 day and costs Php 8,000. Holding costs of Php

82.19 in either container or airfreight.

a. Solve for the cost of Container ship (5 points)

Daily cost of holding = (Annual Holding Cost x Product Value)/ 24 days

75,000 = (82.19 x 5,000)/ 24

= 17,122 cost of Container Ship

b. Solve for the cost of Airfreight (5 points)

Daily cost of holding = (Annual Holding Cost x Product Value)/ 1 day

75,000 = (82.19 x 8,000)/ 1

= 657,520 cost of Airfreight

c. Which of the options will you make? Why? (10 points)

I don’t know if I correct but I choose option A, the Container ship because it has a lower

cost than option B or the airfreight but it takes 24 days before the products arrives.
 ACTIVITY 13 – Research Task: Building Supplier Database

I. Research on how to Build a Supplier Database:

1. Supplier Evaluation The process to access new or existing supplier base on

their delivery, price, production, and quality of

management, technical and services. A standard supplier

evaluation framework shall be used in all cases for the

existing and potential suppliers

2. Supplier Certification Is the practice of conducting a formal study to determine

the overall performance of current suppliers[l]. The study

focuses on the supplier's: delivery performance; • product

quality; • price; and • process capability.

3. Supplier Is the process of working with certain suppliers on a one-

Development to-one basis to improve their performance for the benefit of

the buying organization? ... Supplier development involves

embracing supplier expertise and aligning it to the buying

 organization’s business need, and, where appropriate, vice

versa

A.) Cost based price model Prices are based on vendor

costs". Negotiation strategies involve approaches taken by

4. Negotiations purchasing personnel to develop contractual relationships
a. Cost-Based Price with suppliers.
Model B.) A market-based pricing strategy is also known as a
b. Market-Based Price competition-based strategy. In this pricing strategy, the
Model company will evaluate the prices of similar products that
c. Competitive Bidding are on the market. It is important to only consider those

products that are similar to the product being offered.

Depending on if the product has more or less features

than the competition, the company sets the price higher or

lower than the competitor pricing

C.) Competitive bidding is a form of solicitation that is

used in the procurement of goods and services. It is used

by companies and government agencies that require the

delivery of products or services on a large-scale basis

5. Among all the For me I prefer to use the b or the market based price

Negotiations process, model because it can help to get the best price to the

which is more ethical for product. You can compare the same product and have the

you? Why? best supplier.

Are exchanges, in either a competitive or sole source

6. Contracting environment, between the Government and offeror's, that

are undertaken with the intent of allowing the offeror to

revise its proposal

A lease agreement is a contract between a landlord

7. How long is an ideal and a tenant that covers the renting of property for long

Service Lease periods of time, usually a period of 12 months or more

Agreement or Contract These service contracts guidelines are appropriate for

between a company large organizations and will be too detailed and formal for

and their supplier? many self-employed, freelance suppliers and small

businesses.

Contracts and services agreements are essential

business tools for professional trading and business

relationships. Without clearly defined and agreed contracts,

 misunderstandings can develop, expectations of client and

provider (customer and supplier) fail to match, and all sorts

of problems can occur.

8. Centralized Is the control by one headquarters department of all

Purchasing purchasing that is undertaken by a business? This allows

for central management and volume purchases that lead to

better prices and terms as well as the ability to work with

larger suppliers.

Is the process of buying and selling supplies and services

9. E-Procurement over the Internet? It differs from e-commerce in that it

makes use of a supplier's closed system typically available

only to registered users

1. Contact details. A legitimate store will have contact

10. How will you details on its site

validate the legitimacy 2. Customer feedback. Take a look on the website to see if

of online sellers? there are any customer reviews about the products or the

company.

3. Look and Feel.

 ACTIVITY 14 – Research Task: Inventory Management

I. Research on Inventory Management:

1. Importance inventory A good inventory management strategy leads to an

organized fulfillment Centre. An organized warehouse
results in more efficient present and future fulfillment
plans. This also includes cost-savings and improved
product fulfillment for businesses utilizing the
warehouse for managing inventory.

2. What are functions of A. To Develop Policies, Plans and Standard Required.

inventory?
B. Effective Running of Stores
C. Technological Responsibility for the state of different
Materials.
D. Stock Control System

3. What are the types of A. Raw Materials

inventory?
B, Components
C Work In Progress (WIP)
D. Finished Goods

A. Data – without the proper data, we can’t begin to

4. How do you manage and make the right inventory management decisions. To
control inventory? that end, we need to be gathering and tracking our
sales and inventory data.

B. Trends – In addition to numbers, we will need to add

some context. What are the current industry trends for
our products? Do we anticipate that demand will slow
down or increase? Some sellers have products
affected by weather, politics, sports, you name it.
Knowing that affects your sales will allow you to make
better inventory decisions.
 5. Discuss the different A. Independent Demand - Independent demand is
inventory models?
demand for a finished product, such as a computer, a

bicycle, or a pizza. Dependent demand, on the other

hand, is demand for component parts or

subassemblies. For example, this would be the

microchips in the computer, the wheels on the bicycle,

or the cheese on the pizza.

B. Dependent Demand - Independent demand is

demand for a finished product, such as a computer, a

bicycle, or a pizza. Dependent demand, on the other

hand, is demand for component parts or

subassemblies. For example, this would be the

microchips in the computer, the wheels on the bicycle,

or the cheese on the pizza.

6. Discuss the different A. Holding Cost – It is the cost of storage and

costs associated with the maintenance costs for the inventory. Example: cost of
inventory models. premises, hardware equipments, IT software, Material
Handling Equipments and Human Resources.

B. Ordering Cost – it is the cost of ordering or

purchasing and receiving the inventory. Example: cost
of readying purchase orders, finding suppliers,
inspection and transportation costs.

C. Setup cost – The cost associated with setting up a

piece of production equipment. This would include the

What is Economic Order Quantity
Model?
How will you evaluate your
reorder point or reorder level?
cost of the setup mechanic, the cost of scheduling,
record keeping, moving the starting material, and
testing the first few units of output to be certain the
equipment is set up properly.
The Economic Order Quantity (EOQ) is a model that is
used to calculate the optimal quantity that can be
purchased or produced to minimize the cost of both the
carrying inventory and the processing of purchase
orders or production set-ups.
In order to calculate reorder point, a business has to
know the average unit sales per day, the average lead
time and the amount of safety stock they have on
hand. Multiply the average unit sales by the average
lead time, then add the safety stock quantity to
calculate your reorder point for a specific item.
 ACTIVITY 15 – Reflection Paper: Sustainable Supply Chain Management

Strategy

Look at the diagram closely.

a. Discuss the things that are interrelated.

b. Do you think being ethical in your transactions from Requisition to Sourcing to Delivery will not

only be beneficial for you but to the company as well? Discuss your opinions and why?

A. The links between the economy and the environment are manifold: the environment

provides resources to the economy, and acts as a sink for emissions and waste. Poor

environmental quality in turn affects economic growth and wellbeing by lowering the

quantity and quality of resources or due to health impacts

B. Yes, because the company must to have their beneficial as well to continue their

services and to give good quality of services to their customers.

 ACTIVITY 16 – Term Paper Part 3 and 4

Instructions: a. Discuss briefly the current practices of your subject firm or your chosen

company in relation to the different service or product functions.

b. Assess whether the present system is efficient and effective. What can be done to
improve or strengthen the system?

- Amazon is a competitive marketplace. As of this writing, there are more than 2.5
million sellers selling on Amazon.com. With this competition, the 300 million
Amazon customers can browse between similar products to compare value, price
and product features.

- Their IT systems must to improve because since this is a website or a Network

Marketing where it base on the internet and provide more information about the
products and services. And also, their market strategy because amazon.com has
a lot of competitors.

III. BUSINESS PROCESSES

a) Are business processes properly documented?

- Yes, Amazon Company uses Business Process Management (BPM) software to

automate a number of their mission-critical financial systems processes.

b) Has you form examined its business processes from a customer service

perspective?

- It’s a popular company in our industry so customer know their business

processes by providing good quality services through Networking site. And they
already inform or aware the different perspective from all customers of
Amazon.com.

c) Does the firm have a system for identifying all services performed for clients?

- Yes, they have their system called AWS cloud which is responsible for protecting
the infrastructure that runs all of the services. This infrastructure is composed of
the hardware, software, networking, and facilities that run AWS cloud services.

d) Does the firm provide its personnel with the firm’s list of clients and any related
entities and form them on a timely basis as to any changes in the firm’s clients
and any related entities?

- Yes, to control the border of the firm's organizational structure and the policies
adopted and procedures established to provide the firm with reasonable
assurance of complying with professional standards.

e) Describe the firm’s policies and procedures for withdrawing from an engagement.

- For all the sellers, they are expected to adhere to the following policies when
listing products on Amazon. Seller offenses and prohibited content can result
suspension of their Amazon account.
- Seller code of conduct – this policy requires that sellers act fairly and honestly on
Amazon to ensure a safe buying and selling experience. All seller must:
-
 Provide accurate information to Amazon and their customers at all times
  Act fairly and not misuse Amazon’s feature or Services
 Not attempt to damage or abuse another seller, their listings or ratings
 Not attempt influence customers’ ratings, feedback, and reviews
 Not send unsolicited or inappropriate communication
 Not contact customers except through buyer-seller messaging
 Not attempt to circumvent the Amazon sales process
 Not operate more than one selling account on Amazon without legitimate
business need.
IV. QUALITY CONTROL
a.) Does the firm have a written quality control policy?

- Yes, quality control for Amazon sellers play important role in the supply chain. This
step will ensure that the goods are pre-inspected before shipment to avoid stories that
touch the heart.

b.) Does the firm maintain a System of Quality Control?

- Amazon.com Inc., has agreed to tighten the quality control standards on its
marketplace following an investigation that determined dozens of school supplies had
illegal of toxic metals, lead and cadmium.

c.) Describe how the firm’s management assumes ultimate responsibility for the firm’s
system of quality control.

- Step 1: Enroll the products into the Amazon transparency Program.

- Step 2: The registered brands get transparency codes for each of their products.
- step 3: While shipping, Amazon ensure that the codes are being scanned to ship only
authentic products.
d.) Describe how the firm assigns operational responsibility for its system of quality

control to personnel who have sufficient and appropriate experience and ability to

identify and understand quality control issues and to develop appropriate policies and

procedures.

- It is AWS cloud infrastructure, which is responsible for protecting the infrastructure that

runs all of the services including policies and procedures of Amazon Company.

e.) Describe how the firm devotes resources for the development, communication, and

support of its quality control policies and procedures.

- They conduct study a strategic analysis of Amazon where they be able to know what

their company needs to improve. Amazon has maintained a strong focus on innovation

so as to provide its consumer with the best experience.

 ACTIVITY 17 – Term Paper Part 5 and 6

Instructions: a. Discuss briefly the current practices of your subject firm or your chosen

company in relation to the different service or product functions.

b. Assess whether the present system is efficient and effective. What can be done to

improve or strengthen the system?

V. DEMAND MANAGEMENT

a. Customer

i. Who are the firm’s customers?

- Millennials are particularly loyal to Amazon. Read more about millennials: the

customer-centric Generation. Amazon is a multibillion dollar brand which has

had many years to create, test and perfect its customer service model.

ii. Customer satisfaction measurement

- Customers Rank Amazon #1 in Customer Satisfaction. For the ninth

consecutive year, customers ranked Amazon #1 in customer satisfaction

during the holiday shopping season according to the newly-released Fore

See Experience Index: US Retail Edition.

iii. Is the firm is ready for sales growth?

- The firm is already in the sales growth. it’s a multibillion company, which is

the firm conduct business worldwide.

iv. Handling of Customer complaints

- The firm customer service handles all their complaints with velvet gloves. The

firm address their customers by name (and introduce themselves as well),

apologize for the inconvenience, and listen attentively to the issue at hand.

v. Handling of customer input for product improvement

- Its handling of customer complaints which is the customer service handle this
and the management of the customer service to find the way to call the
company about the customer concern.

VI. CONCLUSION AND RECOMMENDATIONS

I. What does the company do particularly well?

- Amazon is the largest and most successful retailer in the western world
because they built the best customer experience. Customer expect 3 core
things when they buy products online: large selection: Consumer always want
to find the product they are looking for and, of course, this product should be
in stock.

II. Which capabilities must be develop?

- For Amazon, such capabilities include offering a wide selection of products

and services, operating an efficient supply chain to fulfill orders; and providing

excellent customer service.

 III. How would operations processes be structured to develop capabilities that

can be a source of competitive advantage?

- Strategic and tactical operations decision to determine how well the

organization can accomplish its goals. They also provide opportunities for the

organization to achieve unique competitive advantages that attract and keep

customers.