Capt. Reynaldo F.

Alisaca

TQ FINAL EXAM. MGT 311

In communication, the method of transfer could be:

A. verbal, non-verbal, iconic

B. declarative, imperative, inquisitive

C. imaginal, procedural, integrative

D. All of the above

ANSWER: A

Effective leadership behaviors include such personal characteristics as

A. Effective leaders are not joyous, fun, and self-aware.

B. Effective leaders take initiative and love people.

C. Effective leaders may or may not be loyal, tenacious and have an honest look at himself or
herself.

D. All of the above

ANSWER: B

Which of the following statements denotes communication ?

A. The ability of saying something and being misunderstood.

B. The body language or silent language like gestures, tone, and the environment cannot
explain further the spoken language or give emphasis to the message.

C. It is also a process where messages, ideas and information are transferred by the sender to
the receiver.

D. All of the above

ANSWER: C
What step is it in the communication process when the recipient has decoded the message of
the sender correctly and he or she understands the idea which the sender wanted to transmit?

A. Encode

B. Decode

C. Transmit

D. Receive

ANSWER: D

Which of the following statements best describes the first step in the communication
process, Develop An Idea?

A. A communication process starts when one party has an idea which it wants to transmit to
another party, both parties being an individual, a group or a whole organization.

B. The task of the sender is to transform that idea into a form which can be transmitted to the
recipient who will be able to understand it.

C. When a message has been coded, it is ready to be transmitted through one or more channels
of communication to the desired recipient.

D. After receiving a message, the recipient starts a decoding process, i.e. returns the message
to the form of the original idea of the sender.

ANSWER: A

Which of the following statements best describes the communication process?

A. The communication process is the method by which a sender searches a receiver with a
message.

B. The communication process requires five steps.

C. In the communication process, the two parties should not be talking, use hand signal or
employ other means of communication.

D. All of the above

ANSWER: B
In the communication process, the Transmit step has been activated when:

A. If the recipient has decoded the message of the sender correctly and he or she understands
the idea which the sender wanted to transmit.

B. The task of the sender is to transform that idea into a form which can be transmitted to the
recipient who will be able to understand it.

C. When a message has been coded, it is ready to be transmitted along the ways that
information travels, through a telephone line, television or radio signals, by mail or by Internet.

D. After receiving a message, the recipient starts a decoding process, i.e. returns the message
to the form of the original idea of the sender

ANSWER: C

Effective communication at sea entails that mariners need to:

A. Be able to communicate with other ships of any size or nationality

B. Send and receive urgent maritime safety information

C. Send or receive distress alerts in an emergency to and from rescue coordination centers
ashore or other ships nearby

D. All of the above

ANSWER: D

Which of the following statements best describes communication at sea?

A. The seafaring profession uses its own terms and jargon.

B. All of the ordinary words used on land have the same use onboard.

C. Deliberate effort exerted cannot avoid potential communication problems.

D. If one is a good communicator here on land, it follows that it will be the same onboard.

ANSWER: A

Which of the following statements best describes the second step in the communication
process Encode?
A. If the recipient has decoded the message of the sender correctly and he or she understands
the idea which the sender wanted to transmit.

B. It represents translating an idea into a form, e.g. written or spoken language, which the
recipient can recognize.

C. When a message has been coded, it is ready to be transmitted through one or more channels
of communication to the desired recipient.

D. Various sub-processes may be included in this, such as understanding spoken or written

words, interpreting facial expressions and the like.

ANSWER: B

A mark of an effective leadership behavior which is the quality of being self-assured and
confident without being aggressive is

A. Assertiveness

B. Aggressive behaviour based on winning

C. Motivation

D. De-motivation

ANSWER: A

Which of the following statements is correct regarding effective appraisal as a motivator?

A. Effective work performance appraisal will not encourage the crew to do their jobs
generously.

B. The crew will keep up the good work and end up being happy and satisfied if motivated by
effective performance appraisal.

C. Effective work appraisal cannot offset loneliness and cannot motivate endurance.

D. None of the choices

ANSWER: B

Which of the following is the correct way how to appraise performance?

A. The manager should not identify how and where the evidence about the performance of the
employee will be gathered.

B. The performance measurements should not be specified when the responsibility is assigned.

C. To keep track of progress and to help in future performance discussions, the performance
measurements should be specified.

D. All of the choices

ANSWER: C

This is what drives people to do something for wanting to be happy and satisfied.

A. De-motivation

B. Aggressive behavior

C. Assertiveness

D. Motivation

ANSWER: D

This is what discourages someone from doing something. Being afraid to fail or not to make it.

A. De-motivation

B. Aggressive behavior

C. Assertiveness

D. Motivation

ANSWER: A

This is the ability to identify, process, and comprehend the critical elements of information
about what is happening to the team with regards to the mission.

A. Assertiveness

B. Situational Awareness

C. Mottivation
D. Aggressive behavior

ANSWER: B

How can maintenance of situational awareness occur?

A. through sleep and rest

B. through prolong exposure to the environment

C. through effective communications and a combination of sound and proper procedures,

protocols and actions

D. All of the choices

ANSWER: C

Which of the following is not a correct procedure, protocol or action in maintaining situational
awareness?

A. Recognize and make others aware when the team deviates from standard procedures.

B. Monitor the performance of other team members.

C. Provide information in advance.

D. Hide potential or existing problems (i.e. equipment-related or operational).

ANSWER: D

Situational awareness can also be defined as

A. Being able to process and comprehend what is happening around you, where are you and
where are you going.

B. Being able to know what lies beyond.

C. Being able to withstand the onslaught of excessive temperature and humidity

D. None of the choices

ANSWER: A
Which of the following is a correct procedure, protocol or ation in maintaining situational
awareness?

A. Demonstrate unawareness of task performance.

B. Communicate a course of action to follow as needed.

C. Hide ongoing awareness of mission status.

D. Do not assess and reassess the situation in relation to the mission goal(s).

ANSWER: B

In the course of action of an effective decision-making techniques, what phase or step is it

when we identify the potential causes of a problem?

A. Problem Identification

B. Problem Definition

C. Strategy Formulation

D. None of the choices

ANSWER: A

What is that phase or step in the course of action of effective decision-making techniques when
we ask what exactly is our problem?

A. Problem Identification

B. Problem Definition

C. Strategy Formulation

D. None of the choices

ANSWER: B

In the course of action of effective decision-making technique, to formulate strategies or

approaches to solve the problem is:

A. Problem Definition

B. Problem Identification
C. Strategy Formulation

D. All of the choices

ANSWER: C

This is a decision made in accordance to different perspectives depicted to make a very sound
conclusion on a certain matters wherein it is a final decision.

A. Implementation

B. Monitor

C. Verification

D. Judgment

ANSWER: D

In problem-solving techniques, constructing a strategy is to

A. Select an approach to resolve the problem

B. Plan the implementation of the best alternative

C. Monitor implementation of the plan

D. Verify if the problem has been resolved or not

ANSWER: A

Organizing information about the problem in problem-solving techniques is to

A. Select an approach to resolve the problem

B. Plan the implementation of the best alternative

C. Monitor implementation of the plan

D. Verify if the problem has been resolved or not

ANSWER: B

In problem-solving techniques, allocation of resoures and monitoring is to

A. Select an approach to resolve the problem

B. Plan the implementation of the best alternative

C. Monitor implementation of the plan

D. Verify if the problem has been resolved or not

ANSWER: C

Analyzing and evaluating about the end result in problem-solving techniques is to

A. Select an approach to resolve the problem

B. Plan the implementation of the best alternative

C. Monitor implementation of the plan

D. Verify if the problem has been resolved or not

ANSWER: D

Judgment is also defined as

A. An opinion or decision that is formed after a period of thought or research.

B. Onboard ships, it is to delegate handling critical situations such as emergencies of any type.

C. It is a whimsical thinking on how to deal with difficult situations onboard.

D. All of the choices

ANSWER: A

When decisions are exercised in handling citical situations such as emergencies of any type, it is
called

A. Analysis

B. Critical judgment

C. Paralysis

D. Heuristics

ANSWER: B
What is a�probability�or�threat�of�damage,�injury,�liability loss, or any other
negative occurrence that is caused by external or internal�vulnerabilities, and that may be
avoided through preemptive�action?

A. Risk

B. Unsafe working condition

C. Energy barrier

D. None of the choices

ANSWER: A

This is an important aspect of a risk management program.

A. Unsafe working condition

B. Awareness of risk

C. Energy barrier

D. All of the choices

ANSWER: B

This describes how a person perceives elements of the environment, comprehends and projects
its actions into the future, and analyzes the cognitive process used.

A. Energy barrier

B. Unsafe working condition

C. Situation Awareness Framework

D. Awareness of risk

ANSWER: C

An aspect of Risk Assessment designed to help workers identify and control workplace hazards.

A. Awareness of risk
B. Energy barrier

C. Unsafe working condition

D. Job safety planning

ANSWER: D

Is part of a larger decision process that considers the technical and social aspects of the risk
situation.

A. Risk management

B. Risk assessment

C. Awareness of risk

D. None of the choices

ANSWER: A

Are performed primarily for the purpose of providing information and insight to those who
make decisions about how that risk should be managed.

A. Risk management

B. Risk assessment

C. Awareness of risk

D. None of the choices

ANSWER: B

Which of the following statements best describes a course of action to be identified in risk and
outcome assessment?

A. Any�decisions�that�an�individual�or�unit�may not�follow

B. A�guess opens�to�an�individual�or�master�that�would�not
accomplish,�or�is�related�to�the accomplishment�of�the�mission

C. The�scheme�adopted�to�accomplish�a�job�or�mission

D. All of the choices

ANSWER: C

Which of the following statements is correct as possible follow-up actions once outcome is
assessed?

A. Once outcome is assessed coordination of everyone is essential.

B. The master should cooperate, record and report all other accidents, near accidents, or near
misses in compliance with national laws.

C. Regulations and the reporting procedures of the ship owner should be given due
consideration and still be followed.

D. All of the choices

ANSWER: D

It is a rational and systematic process for assessing the risks associated with shipping activity
and for evaluating the costs and benefits of the options set by the IMO for reducing these risks.

A. Formal Safety Assessment (FSA)

B. Risk Management

C. Risk Assessment

D. None of the choices

ANSWER: A

This is a step in the Formal Safety Assessment (FSA) where evaluation of risk factors occur.

A. Identification of hazards

B. Assessment of risks

C. Risk control options

D. Cost benefit assessment

ANSWER: B
A step in the communication process where after receiving a message, the recipient returns the
message to the form of the original idea of the sender.

A. Decode

B. Encode

C. Transmit

D. Receive

ANSWER: A

It represents the knowledge of what influence the message has had on the recipient.

A. Internal communication

B. Feedback

C. External communication

D. None of the choices

ANSWER: B

It is the transmission of information between a company and another person or entity in the
external environment of the company.

A. Communication

B. Feedback

C. External communication

D. None of the choices

ANSWER: C

It is a�communication�technique used to avoid misunderstandings.

A. Open communication

B. Verbal communication

C. Non-verbal communication
D. Closed-loop communication

ANSWER: D

It is at its most basic, facilitating strategic connections and conversations within your
organization.

A. Internal communication

B. Feedback

C. External communication

D. None of the choices

ANSWER: A

In effective communication, this refers to the tone of relationships between people who work
or live together.

A. Feedback

B. Communication climate

C. Communication gap

D. None of the choices

ANSWER: B

It is the quality of being self-assured and confident without being aggressive.

A. Proficiency

B. Competence

C. Assertiveness

D. All of the choices

ANSWER: C
This is a step in the Formal Safety Assessment (FSA) where devising regulatory measures to
control and reduce the identified risks is done.

A. Identification of hazards

B. Assessment of risks

C. Cost-benefit assessment

D. Risk-control options

ANSWER: D

A step in the Formal Safety Assessment (FSA) where a list of all relevant accident scenarios with
potential causes and outcomes is made.

A. Identifiction of hazards

B. Assessment of risks

C. Cost-benefit assessment

D. Recommendations for decision-making

ANSWER: A

A step in the Formal Safety Assessment (FSA) where the information about the hazards, their
associated risks and the cost effectiveness of alternative risk control options are provided.

A. Risk-control options

B. Recommendations for decision-making

C. Assessment of risks

D. Cost-benefit assessment

ANSWER: B