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  • Arm To RGM

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    Abul Hasan Shuvo
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    The document contains questions for a job interview for the role of Restaurant General Manager (RGM) at KFC. It asks about the candidate's work history at KFC, greatest achievements, strengths, and how they would approach key responsibilities of the RGM role such as increasing sales, reducing food costs and wastage, managing staff, and ensuring high customer service and food safety standards. The candidate is asked to describe their experience running KFC outlets and metrics like sales figures, Total Margin to Outlet (TMTO), ROCC scores, and financial reports including the Profit and Loss statement.

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    ARM TO RGM (1)

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    The document contains questions for a job interview for the role of Restaurant General Manager (RGM) at KFC. It asks about the candidate's work history at KFC, greatest achievements, strengths, and how they would approach key responsibilities of the RGM role such as increasing sales, reducing food costs and wastage, managing staff, and ensuring high customer service and food safety standards. The candidate is asked to describe their experience running KFC outlets and metrics like sales figures, Total Margin to Outlet (TMTO), ROCC scores, and financial reports including the Profit and Loss statement.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    11 views2 pages

    Arm To RGM

    Uploaded by

    Abul Hasan Shuvo
    The document contains questions for a job interview for the role of Restaurant General Manager (RGM) at KFC. It asks about the candidate's work history at KFC, greatest achievements, strengths, and how they would approach key responsibilities of the RGM role such as increasing sales, reducing food costs and wastage, managing staff, and ensuring high customer service and food safety standards. The candidate is asked to describe their experience running KFC outlets and metrics like sales figures, Total Margin to Outlet (TMTO), ROCC scores, and financial reports including the Profit and Loss statement.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    1.

    Tell me your journey through KFC…


     When you joined
     When you become SM/ARM
     How many outlets you have worked?
    2. What is your greatest achievement at KFC?
     Like anything you achieve at KFC & you feel proud of that.
     It can be back-to-back ROCC performance
     It can be outstanding BSC performance
     It can be best manager (Monthly/yearly)
    3. Why you will be given the position of RGM?
     Explain about your work
     How you will run the outlet
    4. What is your greatest strength?
     It can be like your patience
     Punctuality
     Honesty
     Dedication
     Communication skill
     Quick learning skill
    5. Details about the outlet you work…
     Outlet size
     Opening date
    6. RGM role ….
     How to run the outlet
     What will be your focused area?
     How you will increase the sales/improve service & product quality
    7. Sales….
     Chanel mix
     Bolt, Jumia, Glovo, KFC Own delivery sales/ percentage
     Thru put, TPLH (MTD, YTD)
     Dining Sale, Take away sale, Delivery sale percentage
     Daily sales average
     MTD
     YTD
    8. What is TMTO?
     How to calculate TMTO
     How you will reduce TMTO
    9. What are the certificates/ approval need to open an outlet?
    10. ROCC…
     What is ROCC
     What is food safety
     What is brand standard
     What is L3/L1 deviations
     How many L3 deviations we have in ROCC
     Your last ROCC score, all deviations
     How many flies can create a L3 deviations?
    11. Customer service
     Example of a good/wow customer service you provide
     Worst customer service experience
     How to deal with angry customer
    12. How you will motivate a demotivate Team member?
    13. If anyone steal the money from POS/Till, what will you do with him.
    14. How to you deal a complain from your team about sexual harassment?
    15. BSC
     What is BSC
     What are the parameters of BSC?
     Last BSC score
    16. P&L
     Definitions of P & L
     What are your controllable cost items?
     No controllable cost items
     What is your electricity bill?
     Gas bill
     How can you reduce gas/electricity bill?
     What is your COL
     How to calculate COL
     What is your COS
     How much is your wastage?
     How to control COS & wastage
     What is COSV? (Cost of semi variables)
    17. What is DSR/Figure 8
     How it works
     How often need to do DSR everyday
    18. What is projection/Ordering
     How to do it
     What are the things need to consider while doing projection & ordering?

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