Sauce & Spoon Project Plan

Task

Milestone: Procure Tablets

Work with GM @ Downtown location to identiy number of tablets
needed.
Work with GM @ North location to identify number of tablets needed.

Determine if we will purchase and store backup tablets for

emergencies

Assess available tablet options and specs from the supplier that
meet requirements.
Create contract and statements of work for tablet vendor

Buy and receive the correct number of tablets

Milestone: Prepare for rollout w/ Internal Teams

Connect marketing team with Terrific Tablets for branding and digital
menu design

Work with Carter on possible menu revamp

Add featured menu items and coupon values to tablets

Work with tablet supplier to identify common issues and turn-around

times resolving tablet problems.

Develop internal policy and troubleshooting guides for the tablet

rollout and usage

Assess work required to ensure tablets integrate seamlessly with

existing POS and host system
Milestone: Tablet Training
Develop a training program and rollout guide
Pre-training meeting to introduce tablets and changes
Seydou will train GMs and key staff on tablets

Work with GMs to coordinate, schedule, and hold meetings to

discuss rollout and report questions/concerns

Milestone: Tablet Installation

Identify bartablet
Install one section
to tables
ensurethat need
proper to be wired
installation properly
and by electrician
to identify any
potential issues
Hire electrician to wire appropriate tables at Downtown location
Hire electrician to wire appropriate tables at North location

Milestone: Test
Hold test run with Run
staff family and friends in order to mimic full
service
Collect feedback from test run and identify ways to improve
Implement feedback from test run

Milestone: Launch Day

Schedule launch
Prepare for day
launch day by coordinating and identifying outstanding
needs from GMs
Launch day :D

Milestone: Install Upgraded Devices Post-Launch

Change plugs for new tablets.
roject Plan

Notes Start Date Due Date Duration

Monday Monday 0
Monday Monday 0

Monday Monday 0

Monday Monday 0
Use price quotes obtained in the past two weeks Tuesday Wednesday 2

Due to disruption in supply line, our originally

ordered tablets were unable to arrive in time for
launch and should come in a few weeks after
launch. Wednesday Week 3 10

Wednesday Wednesday 0

Is this something that we can hold off on? It

potentially blocks the decision for featured menu
items and coupon values to display on the tablets Wednesday Week 3 10

Dependent on marketing team designs, as well as

identifying featured menu items and coupon values
from Peta. Would also be impacted by potential
menu revamp from Carter. Week3 1

Thursday Friday 2

Thursday Week 2 3

In order to work with the tablets, the FlatPlate OS

needs to be on version 3.0 3
 7
1
2

Be sure to monitor staff response and address any

questions 7

by electrician 0
0
Schedule
Schedule visitelectrician visit DT
one day after to DT location
location job is 3
finished 3

0
1
3

0
2
0
Due to disruption in supply line, our originally
ordered tablets were unable to arrive in time for
launch and should come in a few weeks after
launch. 2
 PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M T W R

Carter

Deanna, Carter, Marketing

Peta

Peta
Peta/Seydou
Seydou
Seydou
 PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9
F M T W R F M T W R F M T W R F M T W R F M T W R F M T W
 PHASE FOUR
WEEK 9 WEEK 10 WEEK 11 WEEK 12
R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Milestone:
Work with GMProcure Tabletslocation to identiy number
@ Downtown
of tablets
Work withneeded.
GM @ North location to identify number of
tablets needed.
Determine if we will purchase and store backup tablets
for emergencies
Assess available tablet options and specs from the
supplier that meet requirements.
Create contract and statements of work for tablet vendor
Buy and receive the correct number of tablets

Milestone: Installation
Connect marketing teamand
withsetup
Terrific Tablets for
branding
Work withand digital
tablet menutodesign
supplier identify common issues and
turn-around
Develop timespolicy
internal resolving tablet problems.guides for
and troubleshooting
the tablet
Assess rollout
work and usage
required to ensure tablets integrate
seamlessly with existing POS and host system
a location
Identify bar sectiontotables
store that
backupneedtablets
to be wired properly
by electrician
Install one tablet to ensure proper installation and to
identify any potential
Hire electrician to wireissues
appropriate tables at Downtown
location
Hire electrician to wire appropriate tables at North
location
Add featured menu items and coupon values to tablets
Work with Carter on possible menu revamp

Milestone: Tablet Training

Develop a training program and rollout guide
Pre-training
Work with GMsmeeting to introduce
to coordinate, tablets and
schedule, and hold
changes
Seydou will
meetings to train GMs
discuss and key
rollout andstaff on tablets
report
questions/concerns

Milestone:
Hold test runTest
withRun
staff family and friends in order to
mimic full
Collect service from test run and identify ways to
feedback
improve
Implement feedback from test run

Milestone: Launch Day

Schedule launch
Prepare for day
launch day by coordinating and identifying
outstanding needs from GMs
Launch day
Milestone: Install Upgraded Devices Post-Launch
Change plugs for new tablets.
 Estimated
Notes Duration Optimistic Most Likely
(Days)

0 0 0
0 0 0
0 0 0
Due to disruption in supply line, our originally ordered
tablets were unable to arrive in time for launch and should 1 1 1
come in a few weeks after launch. 2 1 2
10 7 10

0 0 0

In order to work with the tablets, the FlatPlate OS needs 2 1 2

to be on version 3.0 3 1 2
3 1 3
0 0 0

half-days. Let's address any potential issues by intsalling 0 0 0

Dependent on and
one tablet first marketing team
note any designs, as well as
issues. 0 0 0
identifying featured menu items and coupon values from
half-days
Peta. 3 2 3
Is thisWould also that
something be impacted by potential
we can hold off on? Itmenu revamp
potentially
from
blocksCarter.
the decision for featured menu items and coupon 3 2 3
values to display on the tablets 1 0 1
10 4 10

7 7 7

Be sure to monitor staff response and address any 1 1 1

questions 2 2 2
7 7 10

Not sure what these tasks might look like... they might 0 0 0
range from updating menu to process change 1 0 1
3 1 2

0 0 0
2 1 2
0 0 0
Due to disruption in supply line, our originally ordered
tablets were unable to arrive in time for launch and should
come in a few weeks after launch.
 Confidence
Pessimistic Rating Known Dates
(H/M/L)

1H
1H
1H
2H
3H
14 H

1H
4H
4M
4L
1H
1H
1M
4M
4M
2M
14 M

10 H
2H
3H
14 L

1H
2M
4L

1H
4H
0H
Additional Resources
Title Link Date Added
Notes
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description
n
Evaluation Questions Evaluation Indicators Criteria Met?
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Survey Questions
Quality Standards
Criteria/Description
Relevance of tablet menu
Experience improvement
Ease of use
Memorability
Satisfaction
Evaluation Questions
Is the use of tablets pertinent to improve the
Is the use of tablets a plus when dinning with
Are theuse
Is the tablets user-friendly
of tablets a lastingfor dinners
differential
for our restaurants
Percentage of users who consider they
are satisfied with the new service
What EvaluationusersIndicators Survey Question
What percentage
percentage ofof dinnersconsider
believe tablet Do you think having tablet menus improve your dining
menus as a plustheir
tablets improve in the service received experience?
in-restaurant
experience
More than 80% of users Do tablets make your visit more enjoyable?
Percentage of users whoconsider
considertablets
the use
easy to use
of tablets as a marked differential for our Are the tablets easy to use?
restaurant Do tablets
Would you make youryou
consider visitare
more memorable?
satisfied with the service
Percentage of users who are satisfied provided?
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
Yes or no Yes No
Multiple choice Much more enjoyable More enjoyable No difference
True or false 1 0
Scalable Very memorable More memorable No difference
Open ended
pends on question type)
Option #4 Option #5

Less enjoyable Much less enjoyable

Less memorable Much less memorable