IMPORTAN

FINANCIAL AND
INSTRUCTIONS OPERATIONAL
PERFORMANCE

1. List your team's candidate WIGs.

2.
For each screen, rate each WIG on a scale of –
• Grows revenues.
1 to 4 where:

• Reduces costs.

4 = High positive impact. • Improves cash flow.

0 = No impact. • Improves service levels and quality.

–1 = Negative impact. • Improves core processes.

• Reduces cycle time.

3. Total your score. • Increases market share.

4. Do a gut check. "Are we facing the brutal

realities?" Place a check mark in the Gut Check
column by the goals that are "wildly important."

SCORE
CANDIDATE WIGS (Enter a score from –1 to 4)

Insert text here.

IMPORTANCE SCREEN

CUSTOMER LOYALTY WINNING CULTURE

• Increases the number of customer • Ignites the passion and energy of

recommendations. our people.

• Attracts and retains industry-

• Exactly meets customer need.
leading talent.

• Improves overall customer • Leverages knowledge, skills, and

experience. abilities of people.

• Generates repeat business. • Builds internal loyalty and trust.

SCORE SCORE
(Enter a score from –1 to 4) (Enter a score from –1 to 4)
 DISTINCTIVE
CONTRIBUTION

• Supports organizational
mission/vision.

• Increases brand strength.

• Strongly differentiates from the

competition.

• Favorably impacts the community.

• Drives Innovation.

SCORE
CHEC
TOTA

SCO

GUT
RE

K
L

(Enter a score from –1 to 4)

0
0
0
0
0