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Importance - Screen Change
Importance - Screen Change
IMPORTANCE SCREEN
FINANCIAL AND
DISTINCTIVE
INSTRUCTIONS OPERATIONAL CUSTOMER LOYALTY WINNING CULTURE
CONTRIBUTION
PERFORMANCE
2. For each screen, rate each WIG on • Increases the number of • Ignites the passion and • Supports organizational
• Grows revenues.
a scale of –1 to 4 where: customer recommendations. energy of our people. mission/vision.
• Attracts and retains industry-
• Reduces costs. • Exactly meets customer need. • Increases brand strength.
leading talent.
• Improves overall customer • Leverages knowledge, skills, • Strongly differentiates from
4 = High positive impact. • Improves cash flow.
experience. and abilities of people. the competition.
• Improves service levels and • Builds internal loyalty and • Favorably impacts the
0 = No impact. • Generates repeat business.
quality. trust. community.
–1 = Negative impact. • Improves core processes. • Drives Innovation.
CHECK
SCORE
TOTAL
SCORE SCORE SCORE SCORE
GUT
CANDIDATE WIGS
(Enter a score from –1 to 4) (Enter a score from –1 to 4) (Enter a score from –1 to 4) (Enter a score from –1 to 4)