Present

CEBU ICT & BPO CONFERENCE 2011:

The Cebu IT-BPO Outsourcing Roadmap Executive Level Briefing and Discussion

28 June 2011 RADISSON BLU Hotel Cebu City

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AGENDA: Cebu City Outsourcing Roadmap Executive Level Briefing and

Discussion
Tuesday , 28 t h June 2011
8:30 AM 9:00 AM 9:00 AM 9:10 AM Registration Opening Ceremonies Prayer National Anthem 910 AM 9:20 AM Opening Remarks Consul Sam Chioson President, Cebu Chamber of Commerce & Industry (CCCI) 9:20 AM 9:30 AM Welcome Message Nonoy Espeleta Chairman, Cebu Business Month 2011: Business Beyond Boundaries 9:30 AM 9:40 AM Opening Keynote Commitment of Cebu City in Developing its IT-BPO Industry Hon. Joy Augustus Young Vice-Mayor, Cebu City 9:40 AM 9:50 AM Philippine Digital Strategy Comm. Monchito Ibrahim Commissioner , Cyber Services Group 9:50 AM 10:10 AM The Cebu City IT-BPO Roadmap and the Road Ahead Learn of the key recommendations of the Cebu City IT-BPO Roadmap as we take a look back into the major findings of the Roadmap and more importantly, the next steps that Cebu City must take to holistically develop its outsourcing industry. B. Paul Santos President Tholons 10:10 AM 10:30 AM Cebu City IT-BPO Industry Moving Ahead: Building Capabilities before Promotion What is the current situation of Cebu city? Perception is that Cebu City is seen as not having a problem with marketing but faces key challenges in its supply of hirable talent. Joel Mari Yu Managing Director, Cebu Investment Promotions Center

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10:30 AM 12:00 NN

Panel Discussion I Current Labor Pool Needs and Demands of the Outsourcing Industry Challenges The participation of the citys top IT-BPO Companies will provide an indispensable firsthand glimpse of the challenges that these companies are experiencing today in the Cebu labor pool landscape. Learn of the measures being carried out by the industry to address these challenges, and what still needs to be done from the perspective of employers -- big industry players as well as start-ups. Moderator: Jonathan De Luzuriaga, Executive Vice-President, CIBI (Independent Consultant Tholons) Panelists: Butch Sison, Site Director, Convergys Thesz Pingkian, VP Human Resources, JP Morgan Chase Robert Cheng, CEO, Alliance Software Wilson Ng, CEO, Ngkhai Benedict Hernandez, Senior Executive, Accenture

12:00 NN 1:30 PM

Lunch Break

IBM Presentation Infocom Presentation 1:30 PM 2:30 PM Panel Session II Addressing the Talent and Skills Development Gap: Academe, Industry, and Government Initiatives and Partnerships. Stemming from the key points raised in the first Plenary Session, this session will discuss possible concrete and more collaborative talent development initiatives among Academe, Industry, and Government Stakeholders.

Moderator: Jerry Rapes, Cebu Chamber of Commerce and Industry Panelists: Dennis Tagamolila, Senior Manager, Aspire Aegis Ferdie Leonor, Site Operations Manager, IBM Global Delivery - Cebu Comm. Mon Ibrahim, Commissioner, CICT Dr. Gregg Gabison, Dean, University of San Jose Recoletos Hon. Joy Augustus Young, Vice Mayor, Cebu City Joslyn Canon, Country Manager, Qualfon

2:30 PM 3:30 PM

Breakout Session Consultations with Key Stakeholders The breakout session will feature consultative gatherings as the participants of the executive level briefing and discussion will be divided into groups of 10. Each group will then discuss among themselves the immediate actions that stakeholder segments (Academe, Industry, Government) can do to address the concerns discussed. The breakout groups will then convene for the last 30 minutes of the session to present the ideas of the whole group. These ideas will be taken into consideration for actual implementation during the Phase II of the Cebu City IT-BPO Roadmap Moderator: B. Paul Santos, President Tholons

3:30 PM

Synthesis and Closing Remarks

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4:00 PM

Synthesis and discussion of the next steps that Cebu City must take to holistically develop its outsourcing industry. As Paul Santos will discuss, the critical and most pressing element that Cebu City must take into consideration is the quality and scalability of its most valued asset the labor pool. This will synthesize the conference and include significant points discussed during the event. B. Paul Santos, President - Tholons

4:00 PM 5:00 PM

Business Meetings, Networking, and Cocktails

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