Section:2

 5 step design think process(2)

 Step 1: feel
 (2-11)
 CATWOE
 Classifying and working(stakeholder)(32)


 Catwoe-(10)(customer,actor,transformation,worldwide,owner,environment
 L0-(35)
 Journey map-(50)(anticipate,entry,engage,exit)
 PERSONA(43)(listen,dialogue, observe)
 Define:
 5-why root cause analysis(67)


Section -3

5 steps of designing process:

 Feel
 Define
 Diverge
 Converge
 Communicate

Step:3 Diverge

Brainstorming-60 mins (slide-5)

Mindmap(15)

Step:4 converge

 Quick,bold,long lasting impact(Q-B-L)

 10g-100g-1000g ideas
 Prototype and refinement(23)
 Protype tool(25)-steaching/paper protyping
 Protype tool -Physical mockups(3 D printing)(29)
 Digital prototyping(32)
 Roleplay/acting/story boarding(34)(conjunction of physical and digital)
 Learning launch : design thinking(36)
 Learning launch:learn and improve
 Elements of effective communication.(41)(4c’s)
 Elements of effective communication:listening,emphaty,4c’s-
content,context,connect,communicate

Step 5: communication(42)

 Naming,packaging,storyboarding,representing,distribution.
 Storyboarding(45)
