COVID 19 CONTINGENCY PLAN OF

DINADIAWAN HOTEL AND RESORTS OWNERS ASSOCIATION

(DHROA)

MEMORANDUM CIRCULAR NO. 2020

HEALTH AND SAFETY GUIDELINE GOVERNING OPERATIONS OF ACCOMODATION

ESTABLISHMENTS UNDER THE NEW NORMAL

GUEST HANDLING POLICY

 Health Declaration Form

 Temperature Screening
 Wearing of Facemasks
 Sanitizing Mats
 Floor Markers
 Physical Distancing . hand hygiene and respiratory etiquette must be observe
 Provision of reminder cards on the prevailing disease and policies enforced by the
establishments
 No showing of guests around the room after check-in.

RECEPTION AND CONCIERGE

 Availability of Emergency contact numbers must be readily available

 Official up-to date information on travel advisories
 Available Medical kit and PPE at reception desk
*Disinfection or wipes for surface cleaning
*Face mask or Face shield
*Biohazard disposable waste bag
*Alcohol/Sanitizer
*Tissue paper, napkin or paper towels and
*Disposable gloves

ROOMS AND HOUSE KEEPING

 Only single up to double room occupancy is allowed

 Couples or family members who share the same household maybe allowed in
double or twin occupancy rooms.
 Provision of sanitation kit (70% alcohol solution or alcohol-based sanitizers, disinfectant
sprays, face mask, disposable gloves and rags)
 Provisions of separate bins for used PPE
 Disinfection of rooms every after guest check out.
 Rooms must be set up to allow convenient in room-dining for guest.
 Housekeeping staff should be equipped with proper training on proper use of
disinfectants and provided with appropriate PPE.
 Non-washable items including mattresses and pillows must be wiped with approved
disinfecting solution.
 For in house laundry, linen and other washable items must be soaked using
appropriate disinfecting solution for at least fifteen (15) minutes
 If the room was used by a suspected infected person, all washable items such as
bedsheets, blankets, pillow cases and towels must be place in a separate disposal
bag and washed separately using hot water (70-80*c)
  All items for disposal must be disposed in sealed bags immediately.

FOOD AND BEVARAGE (F&B) SERVICE

 Used sanitizer/alcohol upon entry and exit

 All food and beverages will be served by restaurant crew
 Grab and Go food station must be made available.
 Reduce seating capacity per table by 50%.
 Limited capacity in function venues
 Disinfection of function venues during break time or every meeting/event..

KITCHEN SANITATION AND DISINFECTION

 F&B personnel must strictly observe proper hygiene at all times.

 Kitchen staff must wear proper PPE when handling food.
 All food contact surfaces equipped and utensils must be washed, sanitized and rinsed
before each use to avoid contamination.
 Restaurant and other dining facilities must be mindful of the direction of the airflow in
arranging tables to avoid droplet transmission prompted by airconditioned ventilation.

GENERAL COMMON AREAS

 Cleaning and Disinfection measures in common areas (e.g. lobby, restrooms, halls,
corridors, elevators, etc.)
 Limiting elevator capacity by half
 All general facilities and all furnishings must be cleaned, disinfected, and wiped at
least once daily.
 Trash bins must be available and accessible in all areas of the establishment.
 IEC materials on proper handwashing, respiratory etiquette, and proper use of face
mask must be posted in conspicuous areas, particularly at the restrooms and other wash
areas
 Toilets and restrooms must be cleaned and sanitized regularly every two (2) hours
 Hand-washing and toilet flushing facilities must be functional at all times

HOTEL TRANSPORT SERVICES

 Car/Sedan – No passenger seated beside the driver. Two passengers at the back row
with one seat apart. No more than three (3) passengers, including the driver
 Vans – Only two (2) passengers per row are allowed
 Buses and Coasters – Passengers are not allowed to stand while vehicle is moving
 Standard passenger capacity of each type of vehicle will be reduced by 50% or one (1)
seat apart
 A waterproof transparent barrier between the driver and the passengers must be
installed
 The driver is required to use proper PPE
 Vehicles must be sanitized and disinfected after every use
 Basic first-aid and sanitation kits must be available
 Vehicles must have separate trash bags for all used gloves, face mask, PPE, wet
wipes and other sanitation items

ENGINNERING AND MAINTENANCE SERVICES

 All dishwashing and laundry equipment must be maintained in good working

condition at all times
  Concentration of disinfectant in water for consumption, swimming pools, and spas,
recommended based on international standards, must be regularly maintained
 Ensure that all kitchen equipment(freezers, chillers, dishwashing machines, etc.), and
air-conditioning units are in good working condition
 Liquid soap and disinfectant solution dispensers, hand dryers, disposable tissue
dispensers, and other similar devices must be properly maintained
 Ventilation, air exchange, and dehumidification equipment of covered pools must
be checked at least three (3) times a week
 Condition of the filters must be regularly monitored and the proper replacement
rate of indoor air must be maintained

SUPPLIERS OF GOODS AND SERVICES

 All items coming in the establishment must be sanitized

 All delivery vehicles, including those used by event suppliers, must undergo thorough
disinfection procedure
 Drivers or delivery personnel must adhere to proper sanitation procedure
 All deliveries must be checked before entering the establishment
 New and enhanced procedure on cleaning and sanitizing grocery items must be
applied

BUSINESS PRACTICES AND MANAGEMENT

 Development of an Integrated Emergency Preparedness Action Plan (IEPAP)

 Conduct of regular updates and meetings to discuss the progress of IEPAP
 Sufficient human and economic capital to implement the action plan
 Investment in health plans for all managers, employers and staff
 Employment of trained health or medical staff, complete with emergency kit and
equipment
 Promote of work-life balance through proper scheduling of activities and rotation of
workforce
 Provide medical consultation benefits, mental and psychological support
 Review attendance records and reports ofstaff’s illness/es at the start of each day

MANAGEMENT OF SYMPTOMATIC GUESTS

 Create a holding are for symptomatic guests

 Immediately refer guests with flu-like symptoms to the nearest hospital
 Assure guests of assistance in case they begin to manifest symptoms such as fever
and/or cough
 Staff and personnel shall avoid employing any discriminatory action against any sick
person with igh fever and cough for fear of contracting or spreading the disease
 Screen existing guests, well or sick, for fever and/or cough, and travel history using the
health checklist provided by DOH

REPORTIAL REQUIREMENT

 Record and analyze guest lists for persons coming from countries that have reported
confirmed cases of the current disease
 Ensure confidentiality in reporting of individuals with flu-like symptoms and/or fever
and travel history to affected areas
 Report to DOT Regional Office with jurisdiction over their area every two weeks
 MEMORANDUM CIRCULAR NO. 2020 - 004

GUIDELINES GOVERNING THE OPERATIONS OF DOT ACCREDITED RESTAURANTS

UNDER THE NEW NORMAL

DISINFECTION AND SANITATION PROTOCOLS

 Deep cleaning, proper disinfection, and sanitation within the restaurant’s premises
shall be done regularly
 Frequent cleaning and disinfection of high-touch objects and surfaces such as
bars, kitchen and countertops, cashiers, menu, tables, chairs, condiment containers,
toilet fixtures, etc., using the prescribed sanitizing solutions by the DOH or WHO
 Wash and disinfect all kitchen wares even items that have not been used
 Toilets shall be cleaned and sanitized every two hours
 Use gloves for cleaning and sanitizing surfaces
 Proper disposal of used gloves, disinfecting wipes and facemasks
 Implement regular pest control
 Porous pieces of furniture and surfaces shall be covered with plastic sheets for ease
of disinfection

SAFETY MEASURES

 Install hand sanitizing stations

 Provide information materials on preventive measures in highly visible areas
 Place kitchen floor markers
 Separate dishwashing sink and hand washing basin for kitchen staff
 Food preparation areas are strictly off-limits to other non-kitchen employees

GUIDELINES FOR CUSTOMERS

 Face masks shall be worn properly at all times except when eating and drinking
 Body temperature check upon entry
 Those with fever and flu-like symptoms shall be refused entry
 Notices on practice hand washing with soap and water for 20 seconds or disinfect
hands with 70% solution alcohol/alcohol based sanitizers must be installed in visible
areas of the establishment

GUIDELINES FOR EMPLOYEES

 Observe proper hygiene and grooming

 Wear proper protective equipment
 Frequent handwashing for 20 seconds and/or use of gloves in food handling
 Use appropriate utensils in touching ready-to-eat food. If it requires direct contact,
wash hands for 20 seconds, don gloves prior to food handling and wash hands again
upon glove removal
 Use 70% solution based alcohol./alcohol-based sanitizers at least every 20 minutes for
front line employees (cashier, waiter)
 No spitting on floors, dish washing sinks and garbage bins; only in toilet wash basins
and water closets
 MEMORANDUM CIRCULAR NO. 2020 – 002 - A

AMENDED HEALTH AND SAFETY GUIDELEINES GOVERNING THE OPERATIONS OF

ACCOMMODATION ESTABLISHMENTS UNDER THE NEW NORMAL

WHEREAS, on 06 June 2020, the DOT issued MC No. 2020-004 or the Guidelines Governing
the Operations of DOT-Accredited Restaurants Under the new Normal which apply to
standalone restaurants;

WHEREAS, restaurants and other food and beverage service establishments acillary to hotels
and other Accommodation Establishments must likewise comply with guidelines governing
standalone DOT-Accredited restaurants;

MEMORANDUM CIRCULAR NO. 2020 – 007

HEALTH AND SAFETY GUIDELINES GOVERNING THE OPERATION OF ISLAND AND

BEACH DESTINATIONS UNDER THE NEW NORMAL

II. PRE ENTRY POLICY

 All guests who intend to stay for at least one night in the Island or Beach Destination
must present a confirmed booking at an Accommodation Establishment

 Names of guests with confirmed bookings must be available at the Ports of Entry.
Guests without confirmed bookings shall be allowed entry only if they are part of a Day
Tour or can present outbound or return ticket scheduled within the same day;

 Online modes of reservation and payment using online or mobile payment applications.

 Mandatory Screening

 Provision of information on the rules and regulations enforced in the Island or Beach
Destination, on Minimum Public Health Standards

 Reminder signs shall be installed in strategic locations visible to all guests;

III. GUEST HANDLING POLICY

 A “No facemask, no entry policy” shall apply to all guests except for infants below two (2)
years old. Children with ages between two (2) to eight (8) years old must ide face masks
under adult supervision to ensure that they can breathe safely and avoid suffocation;

 Entry and Exit Points. To properly monitor guests entering and exiting the Island
Destination, in coordination with the local authorities, strategic entry and exit points may
be provided

IV. PUBLIC AREAS

 Beach marshals may be designated by LGU concerned to ensure that guests observe
physical distancing at all times;
 There shall be Lifeguards on duty during swimming hours following the guidelines under
Memorandum Circular 03-14 dated 16 April 2014 issued by the Philippine Coast Guard;

 Concessions, shops, peddlers, ambulant vendors, and food vending are strictly
prohibited. Chairs, canopies, grills, and other ancillary temporary structures are not
allowed on the beach;

 Mass gatherings and group events such as sports competition, youth camps and other
beach activities that gather shall comply with relevant national and local government unit
(LGU) issuances;

 Sanitation stations and hand washing areas must be installed in strategic locations;

 Frequent sanitation and disinfection of high-touch surfaces in the beach are must be
conducted;

 Public restrooms must meet the requirements and qualifications prescribed under the
ASEAN Public Toilet Standards

 Outdoor non-contact sports and other forms of exercise such as swimming, surfing,
running, and walking are allowed provided that Minimum Public Health Standards are
observed; and;

 Biking may be allowed if bike paths are available

 Emergency Response-Related Policies

a. Emergency Preparedness Plan
b. Access to at least one (1) medical facility
c. A well-trained and equipped emergency response team
d. Holding area for symptomatic guests
e. Constant coordination with BHERT
f. Implementation of Minimum Public Health Standards shall be observed at all times

MEMORANDUM CIRCULAR NO. 2010 – 011

HEALTH AND SAFETY GUIDELINES GOVERNING THE OPERATION OF TOURIST

ATTRACTIONS SUCH AS PARKS, NATURAL SITES, HISTORICAL LANDMARKS,
AND MUSEUMS UNDER THE NEW NORMAL

III. EMPLOYEE MANAGEMENT

 Secure online platforms or other contactless means for Health Declaration Form (HDF)
to be filled out by their employees upon entering the building premises or workplace. If
based on the HDF, the employee meets any of the following conditions, he/she shall be
denied entry and shall be directed to consult a doctor or stay at home:

a. Employee is experiencing fever, cough and/or colds, body pains, or sore throat;
b. Employee had a face-to-face contact with a Probable Confirmed COVID-19 case
within one (1) meter and more then fifteen (15) minutes for the past fourteen (14)
days;
c. Employee provided direct care for a patient with Probable Confirmed COVID-19
case without using PPE for the past fourteen (14) days; or
 d. Employee travelled outside the Philippines in the last 14 days; (DTI – DOLE JMC
No. 20-04-A)

 Ensure the monitoring of body temperature of all employees every time they report to
work

 The Management must provide all its employees their respective PPEs while they are
on duty

 Conduct regular briefings to all employees that will high light the importance of personal
hygiene, proper hand washing/hand hygiene, respiratory etiquette, proper use of PPEs,
strict observance of physical distancing, use of contactless greeting, and other safety
protocols while interacting with visitors

 Installing of bulletin board of Education and Communication (IEC) materials in the

working premises

 Ensure that its employees undergo RT0PCR (Reverse Transcription-Polymerase Chain

Reaction) test, as may be required under applicable issuances of the DOH, Department
of Labor and Employment (DOLE), or the Department of Trade and Industry (DTI).
(DTI-DOLE JMC No. 20-04-A)

IV. VISITOR HANDLING POLICY

 No Mask and No Face Shield, No Entry Policy. A no face mask and no face shield, no
entry policy shall apply to all visitors except for infants below two (2) years old. Children
with ages between two (2) to eight (8) years old must ide face masks under adult
supervision to ensure that they can breathe safely and avoid suffocation. Face masks
and face shield shall be worn properly at all times except when eating and drinking.

 Mandatory Screening

 Special assistance. An express lane for senior citizens, Persons with Disabilities
(PWDs), and pregnant women shall be provided.

 Tourist Attractions may adjust or reduce their operating hours in order to minimize
prolonged exposure of visitors

 Physical Distancing. The management shall deploy roving personnel to monitor the
compliance of visitors while on tour

 Use Wireless Devices. Tour Guides inside Tourist Attractions are highly encouraged to
use wireless communication equipment such as microphones to minimize hand contact
to avoid clustering of visitors while on tour

 The Management of the Tourist Attraction shall designate an isolation room or area
where persons who start to feel unwell while at the premises may be brought to before
referral to the doctor on duty, if any, to the nearest hospital, or to the Barangay Health
Emergency Response Term (BHERT) in accordance with the DOH prescribed protocol
 V. EVENTS HANDLING

 Events hosted online through available and applicable platforms are highly encouraged.
If not practicable, events and gatherings to be held within the Tourist Attraction premises
must adhere to prevailing government issuances on mass gatherings

 Museums may continue to be used by arts and culture practitioners for honing their craft
such as rehearsals and filming (e.g. for digital broadcast), but these should not involve
members of the public

 In-house or professional trainings and workshops for arts and culture practitioners and
volunteers may continue within Museum premises, subject to the relevant provisions of
the Health and Safety Guidelines

VI. VENUE OR SITE HANDLING

A. Control and Safety Measures

 Tourist attractions shall maximize the use of technology such as scanners, QR Codes,
etc. to facilitate seamless access of visitors at clearly designated entry and exit points
 Properly marked and controlled registration queuing, and waiting areas shall be installed
to between tables, seats and seat rows
 Control measures such as floor markers, demarcation lines, stanchions, or reminder
signage shall be provided to create a logical traffic flow and avoid bottlenecks
 A Do and Don’ts for Visitors poster and audio announcements shall be displayed in
conspicuous areas within the Tourist Attraction
 Barriers be set up at the service counters, help desk, food and beverage outlets, security
checkpoints, etc. for additional protection
 Self-service stations or self-service food or drink areas shall be prohibited. Instead of
food, condiments, and other items shall be provided directly to visitors upon request
 Facilities, attractions, and services where physical distancing is difficult or impossible to
maintain and those that promote shared usage among visitors, such as playgrounds,
gaming arcades, kiddie karts, bikes and other forms of electro mobiles, drinking
fountains, and umbrellas shall be temporarily suspended. If not viable, such amenities
shall be disinfected after each use and a sanitizer/alcohol station shall be in place beside
them
 Indoor venues that cannot comply with strict disinfection measures and without good
ventilation or good air quality are not allowed to open
 An emergency directory must be available in strategic areas with the emergency hotlines
of the following:
a) Clinics and Hospitals
b) Police and Fire Stations
c) Emergency Responders
 Proper crowd management in the parking lots and outside the premises shall be
imposed
 Wild animals raised at the Tourist attraction, if any, shall be quarantines

B. Sanitation and Disinfection Measures

 Cleaning and sanitation of shared resources or equipment as well as deep cleansing

and disinfection of the premises, especially frequently touched surfaces and items shakk
be conducted at least twice daily
  Public facilities and electronic screens inside Tourist Attraction entrances, exits, and
shall be disinfected twice daily
 Handwashing stations with alcohol and hand sanitizers must be installed in easily
accessible locations, such as entrances, exits, and communal dining areas
 Handwashing sinks and toilets flushing facilities must be functional at all times
 Public restrooms must be cleaned and sanitized every after 2 hours and supplied with
clean water, hand soaps, and tissue paper or paper towel
 Foot pedal or sensor-operated trash bins with id shall be provided in key locations. A
separate trash bag or bin with cover for used PPEs, wet wipes and any other sanitation
disposables shall likewise be provided and be disposed in accordance with any special
instructions relating to the material concerned
 If one confirmed case of COVID-19 is detected in the Tourist Attraction, the building shall
be disinfected with a n appropriate disinfectant solution (0.5% bleach solution). The
conduct of a comprehensive disinfection by trained personnel is recommended
 The building must be locked down for twenty-four (24) hours prior to disinfection to
lessen transmission to sanitation personnel. During the disinfection process, all doors
and windows should be open to maximize ventilation. The building may only be opened
twenty four (24) hours after the disinfection process (DTI-DOE JMC No. 20-04-A)

VII. OTHER PROVISIONS

Section 23. Compliance with Other Relevant Issuances. Tourist Attractions shall comply with
other relevant IATF-EID, DOT, DTI, DOLE or DOH issuances on health and safety standards for
the New Normal, as well as rules and regulations imposed by the local government unit (LGU)
having jurisdiction over the Tourist Attraction

Section 24. Penalties. Any violation of the provisions of the Circular may subject the
Management of the Tourist Attraction to the appropriate fines and penalties, including the
revocation of the tourist attraction’s DOT accreditation, if any, in accordance with relevant laws,
rules and regulations

EXECUTIVE ORDER NO. 2020-0054

SERIES OF 2020

PROVIDING GUIDELINES FOR MANDATORY REGISTRATION OF ALL TRAVELLERS

PASSING THRU THE PROVINCIAL CONTROL POINTS AND FOR OTHER PURPOSES

Section 6. Amendments to Section 2 Executive Order No. 2020-0038, selected provisions

under Section 2 of Executive Order No. 2020-0038, series of 2020, are hereby amended as
follows:

i. Item [b] shall now read as : “Movement for leisure purposes within the
Province of Aurora shall now be allowed for residents only”.
ii. Item [d] shall now read as: “Movement of persons below fifteen (15) years
old, those over sixty-five (65) years old, those with immunodeficiency,
comorbidity, or other health risks, and pregnant women shall be required to
remain in their residences a all times except when indispensable for
obtaining essential goods and services”.

EXECUTIVE ORDER NO. 2020-0054

SERIES OF 2020

PROVIDING GUIDELINES FOR THE IMPLEMENTATION OF THE AURORA ECOV ONLINE

TRAVEL APPLICATION SYSTEM FOR ALL INBOUND TRAVELERS IN AURORA
PROVINCE
SECTION 1. Coverage. All inbound and outbound travelers if whatever classification shall have
to apply thru the Aurora eCov Online Travel Application System and seek approval from the
administrator/s of the online system to allow them passage thru the Provincial Control Points
(PCPs)

SECTION 2. The eCov Onlinr Travel Application System. All requests for travel to and from
Aurora Province shall be coursed thru the Aurora eCov Online Travel Application System which
shall be made accessible to travelers thru the link auroragov.ngrok.io/citizen.

All travelers shall fill-up the required field of information and shall submit the same together with
the prescribed requirements via the online system. Upon submission of the request, a unique
QR code will be issued to the requesting individual

A unique QR code is issued to an individual every time he/she intends to travel

All online requests for travel and registration thru the Aurora eCov Online Travel Application
System shall be free of charge

SECTION 3. Submission and processing of Travel Application. The Online Travel

Application System shall be submitted at least forty-eight (48) hours before the scheduled travel.
The same be posted at any time of the day, however, processing of the request shall be acted
upon from 8:00 A.M. to 5:00 P.M., Monday to Sunday.

SECTION 4. Approval of Requests. Upon submission of the travel application, the same is
automatically and simultaneously transmitted to the Emergency Operations Center and the
receiving LGU/s for immediate action. The receiving LGU/s shall verify and review the
documents attached by the requesting individual and shall indicate the remarks whether the
individual has complied with all the LGU requirements or not which shall then be transmitted to
the administrator/s at the provincial EOC to update requesting individual on the status of his
travel application.

The traveler shall only be allowed passage thru the PCPs upon presentation of the QR code
with the approved status whether stored in his/her gadget or in hard copies to the PHO and
PDRRMO personnel on-duty. If the situation may warrant, the traveler is advised to bring
him/her the submitted travel documents to determine the authenticity of the same.

SECTION 5. Management and Operation of the System and Responsibilities of the

Administrators. The online system shall be managed by the designated administrator/s of the
EOC who shall oversee its overall operation and monitoring. The administrator/s of the EOC
shall update the requesting individual on the status of travel application upon the
recommendation of the receiving LGUs and of the EOC Co-Managers.

The PGO-MIS shall be tasked to ensure the continuous functionality and responsiveness of the
system and provision of technical support.

All municipal LGUs shall designate their respective administrator/s who shall review the
requirements of their respective travelers or those whose destination are in their respective
municipalities for appropriate recommendation to the administrators of the EOC.

The PHO and PDRRMO personnel on-duty at the Provincial Control Points shall be tasked to
verify the QR code, monitor temperature and compliance with other health and safety protocols
of the travelers.

SECTION 6. Information Dissemination. The Pubic Assistance and information Division of the
PGA shall cause the widest dissemination of these guidelines thru the social platforms
maintained by the PGA. The EOC shall publish information materials such as
flyers/leaflets/pamphlets for distribution at the PCPs and LGUs.

The LGU shall be enjoined to adopt their own strategies to ensure that this online travel
application system is cascaded to the barangay level thru print, broadcast or social media
platforms.
OTHER MATTERS

CHECKLIST FOR THE CONDUST OF MASS GATHERINGS, SPORTING EVENTS, ETC.

1. Title of the Activity/Event

2. Brief Description/Objective
3. Date and Time
4. Program of Activities with Duration
5. Name of Organizer and Contact Details
6. Requesting Party (Name, Designation, Agency/LGU, Contact Details)
7. Number and Profile of Participants
8. Venue and Venue Capacity (to include Floor Area)
9. Health/Infection Control Policy (including but not limited to the following)
a. Triage Area
b. Hand washing areas
c. Waste Management (to include infectious waste i.e. face masks)
d. Hospital Referral System
e. COVID-19 and Safety Officers
f. Presence of Ambulance/Transfer Vehicle
g. Risk and Crisis Communication Officers
10. Event Action Plan (including but not limited to the following)
a. Incident Management Team
b. Lay out of Venue with Directional Signs for Entry/Exit
c. Contingency Plan
d. Evacuation Plan
e. Directory
11. Submission of After Activity Report