Managerial Communication Assignment-1

1. Corporate communication is considered successful when it:

Select one:
a. Improves CSR
b. Brings profitability
c. provokes changes in knowledge, attitude and behaviour of employees and
customers/consumers.
d. Reduces turnover

2. When someone writes rude complaint letter you must:

Select one:
a. stay silent
b. stay passive
c. Reply rudely
d. Reply calmly

3. As per the research, on Instagram you may have how many posts per day?
Select one:
a. 3 or 5
b. 2 or 3
c. 1 or 2
d. 4 or 5

4. Kinesics includes …
Select one:
a. facial expression
b. eye contact
c. All of these
d. gestures

5. Which report is prepared on a single or special occasion?

Select one:
a. Informal report
b. Special Report
c. Formal report
d. None of these

6. ______________ helps the reader to search and locate relevant information in the
original source
Select one:
a. List of References
 b. Preface
c. Annexure
d. none of these

7. In a Semi-block style the paragraphs of the letter are:

Select one:
a. Left aligned
b. top aligned
c. Right aligned
d. Indented

8. The communication that is meant for all employees across various levels of business
units/department is called:
Select one:
a. Corporate Communication
b. Management Communication
c. Organisational Communicato
d. Corporate Communication

9. Listening, like speaking, reading and writing is a …..

Select one:
a. skill
b. habit
c. art
d. gift of nature

10. If someone has a trouble speaking, for example had a stroke, what should you do?
Select one:
a. Allow them time to answer
b. Guess what they are trying to say
c. Teach them sign language
d. Use other forms of communication

11. Which of the factors do not enhance listening skills

Select one:
a. Attention
b. Clear perception
c. Fakeness
d. Frankness
12. The interpretation of non-verbal communication, may differ due to difference in …
Select one:
a. culture
b. age
c. none of these
d. height

13. Which report is to be prepared and presented according to the form and procedure
laid down by law?
Select one:
a. Statutory Report
b. Routine report
c. Informal Report
d. None of these

14. Which of these is not an element of non-verbal communication?

Select one:
a. written words
b. personal appearance
c. posture
d. eye contact

15. A letter can be:

Select one:
a. Personal & Business
b. Only Business
c. Business
d. Personal

16. A business letter is written to achieve goals like:

Select one:
a. Selling product
b. All of these
c. Making enquiry
d. Creating goodwill

17. The 5 W's and 1 H stand for:

Select one:
a. Whom, What, When, Where, Why, How
b. Whose, What,When, Where,Why, how
c. Who, What,When, Where,Will, how
d. Who, What,When, Where,Why, how
18. Giving non-verbal messages is …
Select one:
a. deliberate
b. dramatic1
c. spontaneous
d. tutured

19. The main idea of the letter is conveyed in the:

Select one:
a. Main Body
b. Complimentary clos
c. signature line
d. Subject line

20. Positive signals are body signals that make you look ….
Select one:
a. hurtful
b. nervous
c. arrogant
d. relaxed

21. Which step in the listening process involves focusing on a particular sound or
message
Select one:
a. selecting
b. remembering
c. attending
d. understanding

22. As per the research, on Twitter you may have how many tweets per day?
Select one:
a. 2
b. 10
c. 15
d. 5

23. Non-verbal communication involves … .

Select one:
a. gestures
b. space
c. silence
d. all the above
24. Disseminating news about the organisation to the stakeholders, media etc is
Select one:
a. Organisational communication
b. Group communication
c. Mass communication
d. Transformational communication

25. If you are speaking with someone who has a hearing impairment, what should you
do?
Select one:
a. You should learn sign language to communicate with them
b. Make sure you face them when you are talking
c. Give them paper and pen and write to each other
d. Just mouth the words as it is easier for them to read your lips

26. _____________ contains the date of submission, the name and designation of the
writer and the name of the authority
Select one:
a. Preface
b. Acknowledgement
c. A forwarding letter
d. Objectives

27. What are the number of components of Communication?

Select one:
a. four
b. six
c. two
d. seven

28. As per the research, on LinkedIn you may have how many posts per day?
Select one:
a. 2
b. 1
c. 5
d. 4

29. Rita is talking to Sheela but Sheela is not actively listening. Rita probably feels:
Select one:
a. Relaxed
b. Frustrated
c. Ashamed
d. Cheerful
30. In a complete-block style, all parts of the letter, except the printed letter head, are
aligned with the:
Select one:
a. top aligned
b. right margin
c. bottom aligned
d. Left margin

31. A writer must not convey information with

Select one:
a. Randomness
b. Clarity
0 c. Precision
0 d. Truth

32. helps the reader to search and locate relevant information in the original
source:
Select one:
a. Annexure
b. none of these
c. List of references
d. Preface

33. Which of the following statement is true for an oral report:

Select one:
a. None of these
b. provides permanent record
c. can be referred to again
d. Lacks authenticity

34. Ria was very upset on receiving a complaint from customer. Should she:
Select one:
a. Reply immediately
b. calm down and reply after some time
c. stay silent
d. None of these

35. Most of our waking time goes in .....

Select one:
a. Speaking
b. Hearing
 c. Reading
d. Writing

36. ---- refers to the awareness of the sound of another person talking, without really
processing what is being said
Select one:
a. Listening
b. Speaking
c. Evaluating
d. Hearing

37. Feedback to the communication sent can be:

Select one:
a. Only Written
b. Can be oral, written or silence
c. Can be oral or written
d. Only Oral

38. When employees are encouraged to voice their opinion and share their views it is
called:
Select one:
a. Horizontal Communication
b. Downward Communication
c. Upward Communication
d. Lateral Communication

39. Good listeners concentrate on:

Select one:
a. the speakers every word
b. minor details
c. important words
d. the speakers main thought

40. Which report presents facts pertinent to an issue or a situation?

Select one:
a. Routine
b. Informative
c. Interpretive
d. None of these

41. Messages that are sent by subordinates to superiors.

Select one:
a. Horizontal communication
 b. Downward communication
c. Upward communication
d. Parallel communication

42. As per the research, on Pinterest you may have how many pins per day?
Select one:
a. 12
b. 10
c. 11
d.3

43. What are the two channels of communication?

Select one:
a. Upward & Downward
b. Horizontal & upward
c. Formal and Informal
d. Written and Oral

44. When speaking on the phone, what type of communication is being used?
Select one:
a. Verbal and tone of voice
b. Verbal and body language
c. Face to face
d. Verbal

45. What percentage of a person’s communication is of non-verbal nature?

Select one:
a. 67
b. 43
c. 29
d. 93

46. Which listening barriers occurs when the coarse language of the speaker offends a
listener?
Select one:
a. Being self absorbed
b. Emotional
c. Physical
d. External
47. A written statement that you prepare specially for a person or committee in order to
give them information about a particular matter, it is called a:
Select one:
a. Circular
b. Memo
c. Business Letter
d. Notice

48. What forms the basis of non-verbal communication?

Select one:
a. Literacy
b. Body language nd expression without words
c. Grammar
d. Syntax

49. As per the research, on Facebook you may have how many posts per day?
Select one:
a. 3
b. 1
c. 4
d. 2

50. Memo is derived from the latin word that means:

Select one:
a. memorare
b. Memoir
c. Memoi
d. None of these

51. A written draft that has a stamp of authority and has to be accepted is a:
Select one:
a. Notice
b. Memo
c. Email
d. Order