Admin Procedure

CITY COLLEGE OF EL SALVADOR OACC 13: ADMINISTRATIVE OFFICE PROCEDURE AND MANAGEMENT
El Salvador City, Misamis Oriental Instructor: Mary Grace G. Payla, MBM, LPT
Email: elsalvador.citycollege@gmail.com
MODULE 1 – THE ADMINISTRATIVE OFFICE MANAGEMENT
INTRODUCTION
Office is regarded as an important segment of any organization because an office is
primarily concerned with collection and supply of information. Administrative Office
Management is also useful for career oriented people whose works deal on communication,
manage information, use technology, handle records, work with people and solve problems
in an office setting.
LEARNING OUTCOMES:
After reading this module, the learner should be able to:
1. Describe the basics of Administrative and Office Management in terms of functions,

objectives, teamwork and flexibility.
TIME:
The time allotted for this module is 6 hours.
LEARNER DESCRIPTION
The participants in this module are BSOA students.
MODULE CONTENTS:
LESSON 1: Teamwork
In this lesson you will understand what Administrative Office Management is. You will have
a thorough understanding the basics of Administrative and Office Management in terms of
functions, teamwork and flexibility.
Teamwork- is creating a work culture which values collaboration.

-is the collaborative effort of a group to achieve a common goal or to complete a task in the
most effective and efficient way.
In a team environment, people understand and believe that thinking, planning, deciding and
actions are better when done cooperatively.
According to S.C. Gault on the Law of Countability, ‗teammates, must be able to count each
other when it counts.‖ ―We don‘t work for each other, we work with each other‖.
To make teamwork happens powerful actions must occur:

1. Trust is important. It is essential to an effective team, because it provides a sense
of safety. When your team members feel safe with each other, they feel comfortable to
open up, take appropriate risks, and expose vulnerabilities.
2. Competence is necessary. The the ability to work with others toward a shared
goal, participating actively, sharing responsibility and rewards, and contributing to the
capability of the team.
3. Consistency is a key component. It keeps the flow of teamwork and reduces the
need for other players to add to their work load if every one stays consistent. Consistency
builds great confidence in a team.
4. Cohesion. It is the ability to hold together no matter how difficult the

circumstances get. Maxwell describes it as ― a pride in the ability of your group to function
at a higher level than possible for the individual.
Activity 1.1: TEAMWORK
Answer the following questions:
1. Why teamwork important in the workplace?
.
2. Research two companies then discuss how they practice teamwork in their daily
activities.
(Rubric: Content – 10, Organization- 5, Grammar and Mechanics – 5, Total: 20 points)
References:
Flores, Marivic F., Administrative Office Management , (2016)

https://www.scribd.com/presentation/277131221/Chapter-1-Latest-Principle-of-
Administrative-Office-Mgt#download
LESSON 2: The Workplace Flexibility
WORKPLACE FLEXIBILITY
Flexibility-
- is about an employee and the employer making changes to when, where and how a
person will work to better meet individual and business needs.
-enables both individual and business needs to be met through making changes to the
time (when), location (where) and manner (how) in which an employee works. Flexibility
should be mutually beneficial to both the employer and employee and results in superior
outcomes
Types of Flexibility
1. Formal Flexibility- the policies are ―officially approved by human resources,

policies as well as any official policies that give supervisors discretion to provide flexibility.
2.. Informal Flexibility- refers to the policies that are not official and not written
down, but are still available to some employees, even on a discretionary basis.
Advantages of Work Flexibility
1. It reduces absenteeism, overtime, sick leave and tardiness.

2. It reduces stress.
3. It improves performance, quality, productivity and job satisfaction.
4. Increases commitment and job engagement.
5. Curbs turnover.
However, workplace flexibility often seen as a job accommodation or an exception to the

rule. Managers may fear of the following:
1. If I let one person have a flexible schedule, everyone will want one.
2. Someone not working on a traditional schedule is not as productive.
3. You cannot have an effective team if employees are not working in the same
place at the same time.
4. If I allow flexible work hours for one employee, it won‘t be fair to the others.
Flexibility can take many forms:
1. Flextime 5. compressed workweeks
2. job sharing 6. daily or informal/flexibility
3. telecommuting 7. phasing in or out of job
4. part-time work options 8. seasonal work
Activity 2.1:
1. Choose three (3) from the given forms of flexibility above, then explain each based
on your understanding.

References:
Flores, Marivic F., Administrative Office Management , 2016

LESSON 3: The Office

Definition of Office
-Refer to the place where information is processed, such as a credit
office, a lawyer‘s office or an office in the home.
-The word office referring to the people working in that location.
-The office as a function, where interdependent systems of technology,

procedures, and people are at work to manage one of the firm‘s most
vital resources – information.
Definition of Management
-Is the art or skill used by those who blend together the six M‘s – Manpower,
Materials, Money, Methods, Machines, and Morale – in order to set and achieve the
goals of the organization.
-It also refers to a group of persons – top management.
-In blending the six M‘s, those in charge of the organization are greatly involved with
directing people of diverse cultures and coordinating the use of economic resources.
What is Administrative Office Management?
-It is a profession involving the design, implementation, evaluation, and maintenance

of the process of work within an office or organization, in order to maintain and
improve efficiency and productivity.
-It practices different virtues and accomplishments of different chores and works in
the office within a given time.
OBJECTIVE OF ADMINISTRATIVE OFFICE MANAGEMENT
1. To ensure that relevant organizational activities are designed to minimize

individual and unit productivity.
2. To provide effective management of the organization‘s information.
3. To maintain reasonable quantity and quality standards.
4. To develop effective work processes and procedures.
5. To provide a satisfactory physical and mental working environment for the
organization‘s employees.
6. To help define duties and responsibilities of employees assigned within the
administrative office management functional area.
7. To develop satisfactory lines of communication among employees within the
administrative office management functional area and between these employees and
employees in other areas within the organization.
8. To help employees maintain a high level of work effectiveness.
9. To enhance the effective supervision of office personnel.
10. To assure the efficient and proper use of specialized office equipment.
LESSON 4: The Functions Of Administrative Office Management

In this lesson you will get understand the functions of Administrative Office Management
their roles and management functions
FUNCTIONS OF ADMINISTRATIVE OFFICE MANAGEMENT

1. Applies to those responsible for managing the office and for making decisions that
concern the day-to-day operations of the office.
2. Administrative Office Management is the process of planning, organizing and

controlling all the information-related activities and of leading or directing people to
attain the objectives of the organization.
3. Traditionally, the administrative office management functions were limited to
basic clerical services and to office personnel.
With the passage of time, development of new information technologies, a global economy,
a larger and more culturally diverse workforce – these factors brought about the
Information Revolution – an increase demand for more information in order to make
intelligent decision at greatly accelerated rates.
Management began to place more reliance upon office personnel and well-designed work
systems as the new technology created greater information-processing power.
The ―one-department office‖ concept gradually gave way to a broader, company-wide

information management concept in which the administrative office manager became
responsible for an expanded area of work in the information age.
THE ADMINISTRATIVE OFFICE MANAGER

-The person who heads up the company-wide information management function may
have one of several titles, such as administrative office manager, Office manager,
manager, administrative services, information manager etc.
-The person responsible for planning, organizing, and controlling the information-
processing activities and for leading people in attaining the organization‘s objectives
is called administrative office manager or office manager.
RESPONSIBILITIES OF AOM @ MANAGEMENT FUNCTIONS

1. Planning- Is all about planning and development. Assessing the need for
designing and implementing totally new functions and services.
2. Organizing- This is necessary to produce effective methods and techniques

when implementing changes to maximize organizational and individual
productivity.
3. Leading (Staffing & Directing)- This is about the growth and experiences of an
employee
4. Controlling- This is about the quality and quantity of work. This is where we take
corrective actions whenever necessary. This is also motivates employees to be cost
conscious.
SKILLS OF THE ADMINISTRATIVE OFFICE MANAGER
Conceptual
Skills
Human
Skills
Technical
Skills
• Conceptual skill - is the ability to use existing knowledge in order to acquire

additional knowledge. Conceptual skills are generally learned through
experiences and the educational process, some are intuitive.
• Human skill -is the ability to use knowledge and understanding of people as they
interact with one another‘s. These skills include a manager‘s ability to communicate,
coach, lead, resolve conflicts, achieve consensus, and motivate workers.
• Technical skills -are work-related skills that demonstrate the manager‘s ability to
use the technology tools, techniques, and procedures specific to a particular field.
Some of the Competencies/Qualifications which are expected to possess in Administrative

Office Manager position:
1. Thorough understanding of various business management fundamentals

2. Leadership
3. Educational Requirements
4. Traits such as: Integrity, intelligent, energy
5. Able to write the formal reports on finances and planning
6. Assertively
7. Flexibility
8. Accuracy
9. Ability to cope with pressure
Activity 4.1:
1. Research an Organizational Structure of one of the top company in the Philippines,

state their respective roles and responsibilities as cited in the given structure.

References:
https://www.google.com/search?ei=J0srX9CkK5XSmAXHkL7gCg&q=teamwork+compe
tency&oq=competence+in+teamwork&gs_lcp=CgZwc3ktYWIQARgBMgYIABAHEB4yB
ggAEAoQHjoECAAQR1C9b1iwd2C0lAFoAHABeACAAXeIAaYLkgEEMS4xMpgBAKAB
AaoBB2d3cy13aXrAAQE&sclient=psy-ab
ONLINE READING MATERIALS:

Read some of the lecture at https://www.scribd.com/presentation/277131221/Chapter-1-
Latest-Principle-of-Administrative-Office-Mgt#download
ONLINE VIDEO LINKS AND MATERIALS:
 Watch the online video lecture of the course instructor uploaded at NEO LMS
and to the class shared Google drive (if applicable).
 Watch a YouTube the NEW Teamwork Video: https://youtu.be/CCk0r_Jd79c
http://bit.ly/TylerWaye
TEST YOUR KNOWLEDGE:
Please answer the following questions:
1. From the video about teamwork, what are the characteristics that make a person
succeed.
2. What is workplace flexibility and how it is important or beneficial in both part of

the employer and employee?
MODULE REFERENCES:

https://www.google.com/search?ei=J0srX9CkK5XSmAXHkL7gCg&q=teamwork+compe
tency&oq=competence+in+teamwork&gs_lcp=CgZwc3ktYWIQARgBMgYIABAHEB4yB
ggAEAoQHjoECAAQR1C9b1iwd2C0lAFoAHABeACAAXeIAaYLkgEEMS4xMpgBAKAB
AaoBB2d3cy13aXrAAQE&sclient=psy-ab
MODULE 2 – THE WORKPLACE
INTRODUCTION
Do you know how Workplace important in the organization? Workplace encourages
workers to be productive, reduces work-related stress and saves time -- especially because
employees spend less time looking for things. When you establish an
efficient workplace, you establish structure. By doing so, workers are able to accomplish
more and generate more business.
LEARNING OUTCOMES:
After reading this module, the learner should be able to:
1. Know and understand what a workplace is;
2. Identify the different forces shaping the future of the workplace landscape.
3. Describe the different factors that affect ethical behavior in the workplace.
4. Know the importance of managing workplace stress and creating the value of team
environment to reduce stress in the workplace.
TIME:
The time allotted for this module is 6 hours.
LEARNER DESCRIPTION
The participants in this module are BSOA students.
MODULE CONTENTS:
LESSON 1 Workplace
In this lesson you will understand how workplace is important because it is the location
where you are employed and where you go to work every day. Effective workplace
recognizes that employees are an organizations greatest resource. Employees to be truly
effective, its design practices and policies must benefit both the organization and its
employees.
A Workplace- is a location where someone works for his or her employer, a place of employment.
Such a place can range from a home office to a large office building or factory
-is a place such as office or factory, where people are employed. It is also the place where one is
employed or customarily does one‘s work, one‘s office, and laboratory.
LESSON 2 Forces of Change in the Workplace

The Five Forces shaping the future of the workplace landscape
1. Place. When we think of work it‘s important to recognize that it‘s not just the place
we go, it‘s also a thing we do.
2. People. The two biggest cost centers in the most businesses are people and
property, and business need to start linking these two pieces in a more strategic and
agile way to maximize both.
3. Transport. By offering staff flexibility in working hours or work location, we can
ensure we are not only supporting the well-being of our employees, but also their
performance.
4. Technology. Tools that offer up greater mobility will continue to be catalyst for
changing the way we work, but business leaders aren‘t keeping up with the tools and
technologies we use at home.
5. Culture. Creating a more open and trusting culture, and in doing so, develop a
healthier and more engaged workforce.
Activity 1.1:
1. Describe the 21st century workplace in ten (sentences).
LESSON 3: Ethical Theories and Behavior in the Workplace
Working Ethically
Ethics- are the guidelines or accepted beliefs about what is right or

wrong, good or bad. Business ethics apply these principles of day to day
decisions and activities in the workplace
People‘s decisions and actions each day affect how others perceive them. Can others
depend on a thoughtful process? Do they consider your decisions to be based on a
thoughtful process? Do they count on you to do the right thing? In a similar way, the
reputation of a business is impacted by the decisions and actions of its employees and
managers, and owners.
Ethical Theory in the Workplace
1. Utilitarianism- In this raw from might seem to uphold everyone‘s best interest, but in
reality it benefits a greater number of workers while compelling the rest to adapt to
majority rule. Since it is highly unlikely to appease everyone in any given workplace, the
utility theory serves to satisfy needs of the many over the few, and may even be constructed
as a form of Darwin‘s survival of the fittest.
2. Deontology- The intrinsic value of goodwill-behavior that is not dependent upon an

outcome to justify its occurrence. This Kantian perspective applies to workplace ethics by
highlighting mans need to reap a perceived value for doing what‘s considered a social and
moral obligations. For example, an employee helps a coworker reach an important deadline
without expecting recognition for his efforts.
3. Egoism- This gives people permission to consider only what benefits their personal
needs. This theory can create a hotbed of contempt in the workplace due to its lack of social
responsibility-being aware of the impact your actions have upon the workplace as a whole.
Ethical egoist believes that no reasoning can overrule what is otherwise the moral and
righteous actions all human beings are expected to uphold.
A lack of workplace ethics affects employee morale and motivation, if you don‘t
trust your colleagues or managers; it‘s hard to want to do a good job.
Ethical Work Practices

1. Compliance level- In this level, ethical work practices help the company to stay within the
law. Working against compliance laws can cost you your job, and can cost your company
money if fines are incurred. Company leaders must make sure employees adhere to the
principles defined by its ethics program. Compliance not only keeps the business legal-it is
also promotes sustainable business by proving value to stakeholders
2. Stakeholder level- stakeholder level the ethical work practices extend to customers,
vendors, stockholders and the communities in which the company operates. What the
stakeholders see, the public sees- and companies seen by the general public as being
unethical can lose customer and market share. Brand name integrity builds brand name
value. Employees within the company can build positive relationships with people outside
the company by interacting with them and transacting business ethically and responsibly.
When stakeholders gain sense of trust in the company, customers keep company back.
3. Employee level- In this ethical work practices build a positive environment founded on
trust. Distrust in the workplace causes stress. You work better when you can trust that your
colleagues will work with you ethically. Your company also works better when ethical values
drive all of its work. Employees, not brick and mortar, establish a company‘s brand image.
Making Ethical Choices
At work, you will face many ethical choices. Some of these choices will be easy to
make. The right or wrong answer will be clear. People rely on their personal values when
making ethical decisions.
Five Common Personal Values
1. Honesty- Be honest. Don‘t deceive, cheat, or steal. Consider how you feel when someone
lies to you. Being honest not only means telling the truth, but also giving the relevant
information.
2. Fairness- Being fair means acting without prejudice or favoritism. Be fair in your dealings
with coworkers, customers, and supervisors. Listen to others. Don‘t blame others, and do
not take advantage of others.
3. Respect- Respect others. Respect cultural differences and diversity in the workplace. Try
to understand differences in opinions and find common ground and consensus in decision
making. Respect also means listening with an open mind to the opinions of others.
4. Responsibility- Take responsibility and be accountable for your duties and actions.
Always try to do your best. Use your manners. When you make a mistake, own up to it and
correct it.
5. Compassion- Be kind and considerate toward others. Use your manners. Show
understanding and caring for your co-workers. Try to put yourself in another person‘s
situation to understand how that person might act and feel. Avoid hurting other‘s feelings.
Activity 3.1:
Recommending a friend. There is a job opening in your office, and you have been asked to
serve on the hiring committee. An old friend of yours has applied. You know your friend
really needs a job. You also know she was let go by her last employer. You suspect that it
was because she spent too much time on the phone and e-mailing friends. You know she will
expect you to put in a good word for her if you are on the committee.
From the given scenario, answer the following questions:
3.1.a : Do you recommend her? Explain.
3.1.b: Do you share your suspicions with the committee? Explain why or why not.
3.1.c: How will you respond if she asks you to be a reference? Use the five steps
process described in the ―Making Personal Ethical Choices to answer the question.
LESSON 4: Anger, Stress and Time Management in the Workplace

In many countries, employers have a legal responsibility to recognize and deal with
stress in the workplace so that employees do not become physically or mentally ill.
It is important to tackle the causes of stress in the workplace as stress at work can
lead to problems for the individual, working relationships and the overall working
environment. These issues may include lowered self-esteem and poor concentration skills
for the employee. The employer may suffer from increasing customer complaints, staff
turnover and days lost to sickness.
What is Anger?
Anger- is the strong emotion that you feel when you think that someone has
behaved in an unfair, cruel, or unacceptable way.
-is a negative feeling which often happens when a person thinks that someone
or something has done wrong, bad or which puts them in danger.
What is stress?
-defined as the degree to which you feel overwhelmed or unable to cope as a result
of pressures that are unmanageable.
High Levels of stress in the Workplace can lead to:

1. Poor decision making
2. An increase in mistakes which in turn may lead to more customer or client complaints
3. Increased sickness and absence.
4. High staff turnover.
5. Poor employee/workplace relation.
Key Areas of the workplace that should be monitored in order to assess levels of stress
1. Demands -including such issues as workload, work patterns and work
environment.
2. Control -how much say the person has in the way they do their work.
3. Support -includes the encouragement, sponsorship and resources provided by
the organization, line management and colleagues.
4. Relationships -includes promoting positive working to avoid conflict and dealing
with unacceptable behavior.
5. Role -whether people understand their role within the organization and
whether the organization ensures that the person does not have
conflicting roles.
6. Change -how organizational change is managed and communicated within the
organization.
Not All stress is Harmful

Stress affects people differently. Some people seem to thrive on extremely stressful
lifestyle, while others struggle to cope with everyday life.
Everyone has an optimum level of stress. Too little excitement and two few
challenges may lead to an extremely dull life, yet too much stress can lead to health
problems. Nevertheless, a certain amount of stress can actually prove to be good for
individuals.
Positive stress can act as a spur to achieve better results than would otherwise be
attained, stressful but enjoyable events as the birth of a child, forming new relationship or
undertaking new challenges.
Stress is also extremely useful in acting as an enabler to avoid problems and dangers.
It is a motivator to solve problems and is an important warning signal that something is
wrong with an individual‘s life, thereby allowing him or her to take some action.
Panic Attacks
In cases of extreme or continual stress, people can suffer what is known as a panic
attack. This is a brief but extremely frightening spell of severe anxiety.
Symptoms of Panic Attack
1. Feeling faint 6. Legs turning to jelly

2. Trembling 7. Butterflies( a fluttery feeling in the stomach)
3. Dizziness 8. Shortness of breath

4. Pounding, fast heart rate 9. Dry mouth

5. Feeling hot and sweaty
Stress Management in the Workplace: Why Its Important to Managers
Stress Management in the workplace- is a useful skill that many don‘t take advantage of
many of us and leaders alike, get caught up in day to day task.
Whatever reason you have for not using stress management technique is a big mistake.
Stress in life today is widespread and has no boundaries. We all deal with stress daily, at
work and at home. Stress comes in all forms and can affect emotions and physical abilities.
Ten Reasons Why to Use Stress Management In the Workplace

1. Improves your ability to motivate employees.
2. Lesson opportunity for decrease in productivity.
3. Improves your ability to lead.
4. Allows the meeting of deadlines.
5. Decrease chances of unethical issues.
6. Reduces Possibilities of workplace conflicts.
7. Strengthens communication process.
8. Smooth running projects
9. Improves your ability to develop teamwork and team building.
10. Helps in the writing performance appraisal.
Time Management and its Importance in the Workplace
It is rightly said ―Time and Tide wait for none‖. An individual should understand the
value of time for him to succeed in all aspects of life. People who waste time are the one‘s
who fail to create an identity of their own.
What is Time Management?

-referstomanaging time
effectively so that the right time is
allocated to the right activity.
-allows individuals to assign specific
time slots to activities as per their
importance.
-refers to making the best use of time
as time is always limited.
Ask yourself which activity is more important and how much time should be allocated
to the same? Know which work should be done earlier and which can be done a little later.
Time Management plays a very important role not only in organizations but also in
our personal lives
Time Management includes:
1. Effective planning
Plan your day in advance. Prepare a To Do List or a ―Task Plan ‖. Jot down the
important activities that need to be done in a single day against the time that should be
allocated to each activity. High priority work should come on top followed by those which
do not need much of your importance at the moment.
2. Setting Goals and Objectives
Working without goals and targets in an organization would be similar to a situation
where the captain of the ship loses his way in the sea. Set targets for yourself and make sure
they are realistic ones and achievable.
3. Setting Deadlines
Set deadline for yourself and strive hard to complete task ahead of the deadlines.
Use a planner to mark the important dates against the set deadlines.
4. Delegation of responsibilities
Learn to say ―NO‖ at workplace. Don‘t do everything on your own. The roles and
responsibilities must be delegated as per interest and specialization of employees for them
to finish task within deadlines.
5. Prioritizing Tasks
Prioritize the tasks as per their importance and urgency. Know the difference
between important and urgent work.
6. Spending the right time on right activity
Develop the habit of doing the right thing at the right time.
For Effective Time Management one needs to be:
1. Organized- Avoid keeping stacks on file and heaps of paper at your work station. Throw
what all you don‘t need.
2. Don‘t misuse time- Do not kill time by loitering and heaps or gossiping around.
Concentrate on your work and finish assignments on time.
3. Be focused- One needs to be focused for effective time management.
Develop the habit of using planners, organizers, table top calendars for better time
management. Set reminders on phones or your personal computers.
Activity 4.1:
1. Describe different activities and task you do in a week. Decide how important the
activity is (priority level) and the amount of time to accomplish. Brainstorm different
steps you will take with respective time to get it done.
MY WEEKLY ACTIVITIES
Activity/Task Priority Level 1, 2,3 Time Allocation When and how this
3 as the highest activity doe?
References:
https://www.google.com/search?q=definition+of+stress&source=lnms&tbm=isch&sa=X&
ved=2ahUKEwiImazXu4vrAhUMEqYKHQu1BTQQ_AUoAXoECA4QAw&biw=1242&bih
=597#imgrc=rWQ7xs2hAIlaiM https://www.collinsdictionary.com/dictionary/english/anger
http://www.businessdictionary.com/definition/team.html
LESSON 5: Workplace Team and Environment

Understanding how teams functions in the workplace and their significance to the everyday
operations of an organization is important for the administrative professionals. You will be
asked to work on formal and informal teams throughout your lifetime.
Team Defined
- are group of employees who work together towards a common goal----simply put,
people who work together to get a job done.
-A group of people with a full set of complementary skills required to complete a task,
job, or project.
Building a Team Environment in the Workplace
Steps to help you launch a successful work team:
1. Choose your leader. Pick a manager who you know your employees trust and will be
willing to follow.
2. Find the right team size. Some studies have indicated that larger teams are more
effective. Small teams can foster closer working relationships. For a small project, you
might only need three or four members. Larger, longer-term projects may require a dozen
or more members.
3. Pick your team members. Members should bring a diverse set of skills and
personalities to the table which compliments the project and helps the group reach its
goal.
4. Set Roles. Clearly define each person‘s position, and what he or she needs to
accomplish within the team.
5. Determine how the team will fit within the organization.
6. Establish a collaborative environment. Teamwork is built on trust. All employees
should feel comfortable asking questions, expressing their opinions and making
suggestions. Each person‘s input should be highly valued.
Give a team a time, to get to know one another and develop a relationship and styles that
works for them. It can take several weeks for members to become accustomed to their
roles within the team and to become comfortable enough to share their ideas
References:
Flores, Marivic F., Administrative Office Management , (2016) Read

more: http://www.businessdictionary.com/definition/team.html
ONLINE READING MATERIALS:

Read some of the lecture at
https://dictionary.cambridge.org/us/dictionary/english/workplace
https://www.thebalancecareers.com/what-is-a-workplace-1918295
https://www.workplace.com/ https://www.google.com/search?
q=definition+of+stress&source=lnms&tbm=isch&sa=X&
ved=2ahUKEwiImazXu4vrAhUMEqYKHQu1BTQQ_AUoAXoECA4QAw&biw=1242&bih
=597#imgrc=rWQ7xs2hAIlaiM
https://www.collinsdictionary.com/dictionary/english/anger
ONLINE VIDEO LINKS AND MATERIALS:
 Watch the online video lecture of the course instructor uploaded at NEO LMS
and to the class shared Google drive (if applicable).
 Watch a YouTube Watch https://www.youtube.com/watch?v=6gShlIrQVD0
CITY COLLEGE OF EL SALVADOR OACC 13: ADMINISTRATIVE OFFICE PROCEDURE MANAGEMENT
TEST YOUR KNOWLEDGE:
The quiz will be uploaded to UBIAN LMS
MODULE REFERENCES:

https://www.google.com/search?
ei=J0srX9CkK5XSmAXHkL7gCg&q=teamwork+compe
tency&oq=competence+in+teamwork&gs_lcp=CgZwc3ktYW
IQARgBMgYIABAHEB4yB
ggAEAoQHjoECAAQR1C9b1iwd2C0lAFoAHABeACAAXeIAaYL
kgEEMS4xMpgBAKAB AaoBB2d3cy13aXrAAQE&sclient=psy-
ab https://www.scribd.com/presentation/277131221/Chapter-
1-Latest-Principle-of- Administrative-Office-Mgt#download
https://dictionary.cambridge.org/us/dictionary/english/work
place https://www.thebalancecareers.com/what-is-a-
workplace-1918295 https://www.workplace.com/
https://www.google.com/search?
q=definition+of+stress&source=lnms&tbm=isch&sa=X&
ved=2ahUKEwiImazXu4vrAhUMEqYKHQu1BTQQ_AUoAXoE
CA4QAw&biw=1242&bih
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Admin Procedure

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CITY COLLEGE OF EL SALVADOR OACC 13: ADMINISTRATIVE OFFICE PROCEDURE AND MANAGEMENT

MODULE 1 – THE ADMINISTRATIVE OFFICE MANAGEMENT

1. Describe the basics of Administrative and Office Management in terms of functions,

The time allotted for this module is 6 hours.

The participants in this module are BSOA students.

Teamwork- is creating a work culture which values collaboration.

To make teamwork happens powerful actions must occur:

4. Cohesion. It is the ability to hold together no matter how difficult the

Activity 1.1: TEAMWORK

Answer the following questions:

1. Why teamwork important in the workplace?

(Rubric: Content – 10, Organization- 5, Grammar and Mechanics – 5, Total: 20 points)

Flores, Marivic F., Administrative Office Management , (2016)

LESSON 2: The Workplace Flexibility

1. Formal Flexibility- the policies are ―officially approved by human resources,

Advantages of Work Flexibility

1. It reduces absenteeism, overtime, sick leave and tardiness.

However, workplace flexibility often seen as a job accommodation or an exception to the

(Rubric: Content – 10, Organization- 5, Grammar and Mechanics – 5, Total: 20 points)

Flores, Marivic F., Administrative Office Management , 2016

LESSON 3: The Office

-The word office referring to the people working in that location.

-The office as a function, where interdependent systems of technology,

-It also refers to a group of persons – top management.

What is Administrative Office Management?

-It is a profession involving the design, implementation, evaluation, and maintenance

OBJECTIVE OF ADMINISTRATIVE OFFICE MANAGEMENT

1. To ensure that relevant organizational activities are designed to minimize

LESSON 4: The Functions Of Administrative Office Management

FUNCTIONS OF ADMINISTRATIVE OFFICE MANAGEMENT

2. Administrative Office Management is the process of planning, organizing and

The ―one-department office‖ concept gradually gave way to a broader, company-wide

THE ADMINISTRATIVE OFFICE MANAGER

RESPONSIBILITIES OF AOM @ MANAGEMENT FUNCTIONS

2. Organizing- This is necessary to produce effective methods and techniques

SKILLS OF THE ADMINISTRATIVE OFFICE MANAGER

• Conceptual skill - is the ability to use existing knowledge in order to acquire

Some of the Competencies/Qualifications which are expected to possess in Administrative

1. Thorough understanding of various business management fundamentals

1. Research an Organizational Structure of one of the top company in the Philippines,

(Rubric: Content – 10, Organization- 5, Grammar and Mechanics – 5, Total: 20 points)

ONLINE READING MATERIALS:

ONLINE VIDEO LINKS AND MATERIALS:

TEST YOUR KNOWLEDGE:

Please answer the following questions:

2. What is workplace flexibility and how it is important or beneficial in both part of

(Rubric: Content – 10, Organization- 5, Grammar and Mechanics – 5, Total: 20 points)

Flores, Marivic F., Administrative Office Management , 2016

MODULE 2 – THE WORKPLACE

1. Know and understand what a workplace is;

The time allotted for this module is 6 hours.

The participants in this module are BSOA students.

LESSON 2 Forces of Change in the Workplace

LESSON 3: Ethical Theories and Behavior in the Workplace

Ethics- are the guidelines or accepted beliefs about what is right or

Ethical Theory in the Workplace

2. Deontology- The intrinsic value of goodwill-behavior that is not dependent upon an

Ethical Work Practices

Making Ethical Choices

Five Common Personal Values

LESSON 4: Anger, Stress and Time Management in the Workplace

High Levels of stress in the Workplace can lead to: