Tools 1

Quality Tools
Nikita C. Cruse
Production and Procurement in Aviation/Aerospace Industry
MGMT 651

Embry Riddle Aeronautical University

Apr 13, 2016

Author Note

Nikita C. Cruse, MGMT 651, Production and Procurement in Aviation/Aerospace Industry, Embry Riddle Aeronautical
University, Online

Correspondence concerning this article should be addressed to Nikita C. Cruse, Quality Tools, Embry Riddle Aeronautical
University, and 8786 Park Run Rd, San Diego, CA 92129. Phone: 817-505-3332 Email: nikitaj16@yahoo.com
 Tools 2

Construct EACH of the following in a single document. Each tool should mirror a process in your workplace (it does not have to
be the same process for all these tools).

 Fishbone diagram (at least four potential causes)

Management decisions failed to notify that offices would Not enough perosnel staffed to
support demand

Hours of operation not posted Untrained personnel on

weekend shifts
No delivery of
requirements on
weekends

No one to receive off

Technician not on call to reset system
station requirements

Ordering database was not available during off shift hours. Material ordered was too large to move without support of external agency
 Tools 3

o
* #

Part is stored at control point

Part can be manufactured
Part is stocked

Correct part ordered 10 * * Strong positive

Timely Delivery 2 # o Med positive
Correct part delivered 10 o # Negative
10 6 3

House of quality (at least three customer requirements)

 Tools 4

Training skills If yes identify what

development training needs to be
Major Task needed Y/N done How will this be achieved TNA done
  Y N      
Ordering Data base familiarization   N      
Teach about new
Aircraft configuration Y   variant Update publication library 3/14/2016
Contract timeline Y   Teach funding time line Enroll in DAU LOG 101 2/12/2023
           
WHAT DO WE WANT TO ACHIEVE IN THE MONTH AHEAD          
           
WHERE DO WE SEE THE COMPANY IN TWO YEARS          
           
How are we going to make this happen          
Needs analysis (at least four needs
 Tools 5

FMEA (identify at least four potential failures)

FEMA of aircraft Pylon Conversion Accuator

Prepared
System   by   Date        
Approved
Subsystem   by   Revision        
Subsystem Page__ of
element       __        
Components or
Failure functional
Item ID Function Failure Mode Cause assembly NHA System Failure Detection Method Remarks

Maintains
Initiates Release Energy to
Motor Pwr Spring Circuit Motor continues to run/ Built in Test
Switch Func Fails to open Failure None Relay Maintains Energy to Pwr circuit through Relay code 12 on Bit Display  
Depleted Fails to
Provides Fails to provide Battery / operate
relay adequate shorted Battery gets hot relay Motor not running/ Built in Test code 2
Battery #2 voltage power contact or none circuit System fails to operate on BIT Display  
Provides High
movemen current in
t to drive Fails to Motor Pwr
Motor shaft operate shorted Motor overheats Circuit Overheat/ Circuit Wire/ Circuit Breaker Visual /sound  
Tools 6

SERVQUAL (identify at least two items to measure in each dimension)

Tools 7

Reference

Jacobs, R., & Chase, R. (2014). Operations and Supply Chain Management, (p. 163,164). McGraw-Hill Education