ME C 443 Quality Control,

Assurance and Reliability

BITS Pilani Dr. Sachin Waigaonkar
K K Birla Goa Campus
Review of Last Class

• Understanding about Quality

• Course Objectives
• Importance of Quality and its Control

BITS Pilani, K K Birla Goa Campus

Importance of Quality

• One of the most important consumer decision factors in

the selection among competing products and services.
• Understanding and improving quality are key factors
leading to business success, growth, and enhanced
competitiveness.
• There is a substantial return on investment from
improved quality and successfully employing it as an
integral part of overall business strategy.
• Quality is key to survive in tough competition

BITS Pilani, K K Birla Goa Campus

Dimensions of Quality

• Performance.
• Reliability.
• Serviceability.
• Aesthetics.
• Additional features.
• Perceived Quality.
• Conformance to the standards.

BITS Pilani, K K Birla Goa Campus

Responsibility of Quality

Customer
Marketing and
Customer service Product planning

Product Design and

Packaging and Development
Product
shipping
Quality
Mfg. Engineering
Inspection and testing

Manufacturing Purchase

BITS Pilani, K K Birla Goa Campus

Ancient Egyptian and Greek
Architecture: Commitment to quality

BITS Pilani, K K Birla Goa Campus

Ancient Indian Architecture:
Commitment to quality

BITS Pilani, K K Birla Goa Campus

Periods of Quality Control

BITS Pilani, K K Birla Goa Campus

Evolution of Quality Control:
Feigenbaum (1983)
• Operator Quality Control
• Foreman Quality Control
• Inspection Quality Control
• Statistical Quality Control.
• Total Quality Control

Walter A. Shewhart, Bell Telephone Laboratories

BITS Pilani, K K Birla Goa Campus
Quality = Reduction of Waste

An alternate and frequently very useful definition is that quality

improvement is the reduction of waste.
BITS Pilani, K K Birla Goa Campus