By our definition, a culture of empowerment is a

set of organizational values, norms, policies, and

practices marked by the granting of authority,

power, and ownership to others across levels. ...

So why doesn't every organization have such a

culture? Because it's not easy.

Employees

I define an empowered culture as the type of

organization where policies are determined by

the people who are encouraged to make their

own decisions to create great customer

experiences.

Some examples of cultural differences as they

pertain to the workplace include employees who

are younger or older than their co-workers ,

employees who hold higher degrees than others

in the workplace and individuals who grew up in

either metropolitan areas or small towns.