Financial Group

TCPA Compliance

● We do not call anyone listed in the National Do Not Call Registry.

● Residences may not be called before 8 a.m. or after 9 p.m. in that residence time
zone.
● Do not deliver artificial voice calls or recordings to residences without prior
express written consent.
● We do not use autodialers, recordings, or simulated voices to make calls to
mobile phones or other recipients where the receiver pays for the call itself.
● We know and do not make calls because it is prohibited to make calls using an
automatic telephone dialing system (ATDS) to:
○ Any emergency telephone line and any emergency line of a hospital,
medical physician or service office, health care facility, poison control
center, or fire protection or law enforcement agency,
○ To the telephone line of any guest room or patient room of a hospital,
○ health care facility, elderly home, or similar establishment; or
○ To any telephone number assigned to a paging service, cellular telephone
service, specialized mobile radio service, or other radio common carrier
service, or any service for which the called party is charged for the call
● We do not call residences before 8 a.m. or after 9 p.m., according to the
recipient’s time zone.
● We maintain an internal “do-not-call” list, and anyone upon that registry may not
be called. Requests to not be called must be honored for five years.
● We are aware Solicitation calls may not be made to anyone on the National Do
Not Call Registry.
● Our callers do provide their name, the name of the business they represent and a
telephone number or address where the recipient can contact that business.
● Solicitation calls may not use an artificial voice or recording.
● We do not use Automated Telephone Dialing Systems (ATDS) and are aware we
may not dial up emergency phone numbers, hospital emergency numbers, a
physician’s office, health care rooms, a cell phone, or any instance where the
recipient is charged for the call.

We do provide mandatory disclosures for our agents.

We do disclose the name of our company from which the call originates, and a phone number or
address where we can be reached.

Garland Financial Group TCPA Compliance Supervisor : Brian Burkell

 Financial Group
TCPA Compliance

TCPA Best Practices for Consent

● Get Consent for Marketing Communications.

● Obtain Consent for Non-Marketing Communications.
● Maintain (and Backup) a Record of Consent.
● Offer an Opt-Out.
● Restrict Calls to Compliant (and Effective) Times.
● Limit Your Redialing.
● Honor Requests to Stop Calling.
● Always Be Respectful of the Consumer.

Our TCPA Compliance Checklist The Telephone Consumer Protection Act (TCPA) listed below:

Consent: Get and keep the consent you need to make compliant calls.

Obtain Consumer Consent: Know that your data is TCPA-compliant by obtaining prior express
written consent from all consumers you attempt to contact.

Maintain a Record of Consent: Keep a record of when you obtained a customer’s consent to
receive communications—and have a plan to keep that data for several years.

Always Offer Customers an Opt-Out: Ensure that calls, texts, and prerecorded messages all
offer a clear, unambiguous opportunity to opt out of communications.

Restrict Calls to Compliant (and Effective) Times: Follow state-bystate restrictions on the times
you’re allowed to contact consumers.

Limit Your Redialing: Avoid over-dialing your data using automated workflow dialing and
intelligent redial/recycling logic.

Audit Your Pre-Recorded Scripts: Make sure every campaign’s script is TCPA-compliant before
it’s used.

Calling: Contact your potential customers compliantly. Campaign and List Management:
Manage your data and campaigns with compliance in mind.

Garland Financial Group TCPA Compliance Supervisor : Brian Burkell

 Financial Group
TCPA Compliance

Check the National Do Not Call Registry Often: Scrub your data against the DNC registry at
least monthly and maintain your own internal DNC list.

Scrub Your Lists for Litigators: Eliminate litigators and predatory plaintiffs from your campaign
lists using litigation firewall solutions.

Segment Cell and Landline Numbers: Separate cell and landline phone numbers to account for
differing regulations.

Conduct Annual Audits: Work with a third-party to conduct a TCPA compliance audit, validate
successes, and identify areas of risk.

Avoid over-calling and reach customers at the right time, in the right channel.

Custom Call Scheduling: Follow state-by-state regulations that limit callable hours with
customizable dial-level scheduling.

Call Recording and Log Management: Access and review calls to ensure your operation is
staying compliant.

Caller ID Reputation Management: Avoid the negative impact of blocked and flagged numbers
to support business-critical KPIs.

Garland Financial Group TCPA Compliance Supervisor : Brian Burkell