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Client Test Center Install Quick Start Guide For Browser Lock
Client Test Center Install Quick Start Guide For Browser Lock
Version 18.8.3
August 2018
PearsonVUE.com
Copyright © 2011-2018 Pearson Education, Inc. or its affiliate(s). All rights reserved. pvuecopyright@pearson.com
Trademarks
Confidential, Trade Secret, and Unpublished Copyright Materials
of Pearson Education, Inc. or its affiliate(s). Created 2011-2018.
All rights reserved. Use permitted only under license. For further
information, contact Pearson VUE™ or visit Pearsonvue.com.
Pearson, the Pearson VUE logo, and VUE are trademarks, in the U.S.
and/or other countries of Pearson Education, Inc. or its affiliate(s).
All other products, services, or company names mentioned herein
are claimed as trademarks and trade names by their respective
companies.
Contents
Contacts .................................................................................................. 5
Support hours......................................................................................... 6
About this guide ..................................................................................... 6
Symbols used .................................................................................... 6
1. Test Center Configuration.............................................................. 7
System requirements............................................................................. 7
Administration workstation (Proctor) ............................................. 8
Exam delivery workstation (Candidate) .......................................... 9
Internet access ................................................................................ 10
2. Before the Installation ................................................................. 10
Site activation checklist ........................................................................ 10
Verify Flash Player settings .................................................................. 12
Configure Internet connectivity settings ............................................ 13
Internet access ................................................................................ 13
3. Installation and Testing ............................................................... 14
Client Test Center overview................................................................. 14
Site Manager ................................................................................... 14
Exam Launchpad ............................................................................ 15
Installation overview ............................................................................ 15
Login to Connect Portal for the first time .......................................... 16
Login to Connect with temporary password................................ 18
Create Connect portal security questions .................................... 19
Create Connect password.............................................................. 21
Set up an open rule, workstations, assets & account ....................... 25
Login to Site Manager .................................................................... 25
Update your user account ............................................................. 27
Create a Launchpad user ............................................................... 31
Set up an open rule ........................................................................ 34
Set up closed rules for maintenance outages ............................. 37
Set up exam delivery workstations ............................................... 37
Log out of Site Manager ................................................................. 39
Run Connection Check from Connect portal ..................................... 41
Contacts
The following table identifies who to contact for information or help during
installation. Phone numbers were current when this document was published;
for up-to-date listings, visit the VSS website as noted on the next page.
• Updates to this guide • Application updates
For: • Support information • Frequently asked questions
• Incident reporting and tracking • Marketing materials
Contact: VSS website: https://vss.pearsonvue.com
• Problems with downloading exams • Procedural questions
• Exam registration issues • Help on maintaining your schedule
For: • Technical difficulties • New test center sign-up issues
• Incident Reports requiring • Product or service issues
immediate attention
Pearson VUE Support Services (VSS)
Contact Asia/Pacific
Email: China Email: pvchinavss@pearson.com
Japan Email: pvjpvss@pearson.com
Americas/Canada:
Toll free: 1(800) 704-3613 Toll call: +1 (952) 681-3978
Europe/EMEA
Austria: 0800-292486 South Africa: 0800-995043
Belgium (Dutch): 0800-74467 Spain: 900-973100
Belgium (French): 0800-74468 Sweden: 020-798784
France: 0800-904025 Switzerland (German): 0800-837715
Germany: 0800-1811840 Turkey: 00800-448821731
Israel: 1-80-9453796 United Arab Emirates: +00 971 44 535353
Italy: 800-790991 United Kingdom: 0800-7316658
Contact
Netherlands: 0800-0236023 All other EMEA countries: +44 161 855 7459
Phone:
Portugal: 800-831428
Asia/Pacific
Australia: 1800 022 457 Malaysia: 1800 880 403
China: 400 810 6035 New Zealand: 0800 45 1234
Hong Kong: 030 714 600 Philippines: 1800 1441 0320
India: +91-120-4001666 Singapore: 800 4481 551
or 0008004401522 Taiwan: 0800666311
Indonesia: 00 1803 441017 Thailand: 18004418571
Japan: 00531440175 All other Asia/Pacific countries:
Korea: 0807590880 +852 3077 4930
Support hours
Pearson VUE technical support services are available 24 hours a day,
7 days a week, throughout the world. Staff members are available
by telephone during business hours and by pager at other times.
If you have an urgent technical support issue during non-business hours,
please call and you will be prompted to leave a message with your name,
company name, phone number (including country code and area code)
and a brief description of the problem. A member of the on-call staff
will return your call.
Incidents submitted via the Pearson VUE Support Services website or email
will be addressed during the normal business hours for your region.
Symbols used
The symbols used throughout this guide are described below.
System requirements
Caution
Pearson VUE does not support the following:
• Virtual machines in any form are prohibited
Effective August 1, 2018, the following pages list the minimum system
requirements for running the Pearson VUE Testing System at a Client
Test Center.
Network Pearson Strongly Recommends using a wired network rather than a wireless network
Connection as it provides better exam delivery performance.
One of the following Internet Explorer 11 and Microsoft Edge latest version, latest
Internet
versions of Chrome and Firefox for web registrations and downloading the secure
Browsers
browser.
Broadband (DSL, cable or LAN/WAN). Broadband (DSL, Cable or LAN/WAN). 1 Mbps
1 Mbps down / 1 Mbps up down/up or better.
Internet
Required: For each simultaneous exam Recommended: For each simultaneous exam
Connection
delivery beyond the first, an additional delivery beyond the first, an additional
256 Kbps down/up is required. 256 Kbps down/up is strongly recommended.
Corporate firewalls (including VPNs) often cause this delivery method to fail. Please take
Firewalls
your exam in a setting without a corporate firewall.
On the day of the testing event, proctors must run a Connection Check
from the exam delivery room to ensure the internet bandwidth can
handle the volume of exams and to ensure a connection to the cluster
can be made. See Run Connection Check on page 41.
Internet access
Both the Administration workstation and the exam delivery workstations
must have access to the Internet to maintain site information, access
the Connect/ServiceDirect case reporting system, and to deliver internet
based exams. For performance reasons, the access must be through an
existing office LAN connection to the Internet, or another high-speed option
such as cable, DSL, or ISDN.
The speed and availability of your test center’s Internet connection will
have a direct impact on the quality of your test center’s operations.
Personnel:
All Personnel who will be operating the Client Test Center
for Pearson VUE have been added to the Personnel category
on the Users tab in Site Manager. See Chapter 3, “Creating a User
Account” or “Editing a User Account” in the Client Test Center Policies
& Procedures Guide.
Note: The Chief Administrator, Billing, Contract, and On Site Technical
Support contacts have been added to the list in the Personnel
category on the Contacts tab in Site Manager. See Chapter 3, “Setting
up Contacts” in the Client Test Center Policies & Procedures Guide.
vss.pearsonvue.com
Create a Case in ServiceDirect using instructions from chapter 7
in the Client Test Center Policies & Procedures Guide.
1. On the workstation that will run Site Manager, click the Windows
Start button and select the Control Panel | Flash Player menu.
2. Click the Storage tab in the Flash Player Settings Manager
dialog box.
Internet access
The Client Test Center requires access on the Administration and Exam
Delivery Workstations to the following URLs during setup and/or
delivery. Please work with the local network administrator to ensure
that the following websites can be accessed:
Exam Delivery
Website Administration Workstation Workstation
Site Manager
The Site Manager application runs on the Administration workstation and
is accessed through the Connect portal on a web browser. Site Manager
allows users to:
Define the hours of operation at the test center
View and manage the testing schedule at the test center
Control personnel access to the testing system applications
Manage site assets and the number of workstations that will deliver
exams
Unlock and lock exams for delivery in Launchpad
Exam Launchpad
The Exam Launchpad application is accessed at the exam delivery
workstation through a secure web browser. It is a secure Internet
browser that restricts certain user actions.
When the secure browser is launched, it prevents users from:
Accessing other applications (the secure browser automatically
hides and puts to sleep all other running applications)
Performing task switching
Using function keys and keyboard shortcuts, including web
browser shortcuts
Typing in a URL (the address bar is hidden and therefore
unavailable to users)
Exam Launchpad allows users to:
Select exams for delivery and to start exams
Present exams to candidates
Installation overview
The installation process consists of various tasks that you perform
at the Administration workstation. These tasks are summarized below
and described in detail in the remainder of this chapter.
The main steps in the installation process are listed below:
1. Ensure Flash Player settings are configured to save website
information to the computer.
2. Make sure you have configured your firewall.
3. Login to Connect portal and set security questions and password.
You must login to Connect to open Site Manager.
4. Set up open rules, closed rules, user account, workstations and
assets.
In this procedure, you use the Site Manager application to set up
information about your test center so you can test your installation.
The person who created the test center user ID is responsible for sending
the username, temporary password and Test Center Site ID to the new user.
This is a four-step process all users must follow to login to the Connect
portal:
• New user logs in to Connect with the Username, temporary
Password, and Site ID
• A new user email is sent to the email address listed in the user
profile
• User clicks the link in the new user email to configure Security
Questions and a Password in Connect portal
• User may now login to Connect and use the Connect portal
applications
Note:
As a best practice, you may want to bookmark the URL so you
can easily access the Pearson VUE Connect applications.
2. The first time you access the Connect portal, you must consent to
Pearson VUE’s use of cookies by clicking the I understand button.
An email is now sent to the email address you have on file for your
account.
1. Locate your account created email and click the link to complete
the account creation.
3. Type the answer to the security question in the first Answer field.
5. Type the answer to the security question in the second Answer field.
6. Click Next.
2. Click Submit.
You may now login to Connect with your username, password and
Site ID.
3. Select the desired language for the user interface from the Language
drop-down list.
4. Enter your Username, Password, and Site ID and click Log In.
6. Locate the Verification Code email and copy the Verification Code.
8. Click Continue to verify you are setting the language preference for
the Connect portal user interface.
2. Click Site Manager in the left navigation menu. If the navigation pane
is not displayed, click the Show/Hide navigation Menu button.
Site Manager opens in a new tab in your web browser. Your test
center Calendar appears.
Whenever you open Site Manager, the schedule for the current week
appears. The schedule is empty right now, since your center does not
yet have any exam appointments.
Categories
Tabs
2. Locate your user name and click it. The Profile tab displays your
contact information.
3. If you wish to modify any of your contact information, click the Edit
button in the lower right-hand corner.
4. Make sure all the required fields are completed: First Name, Last
Name, Primary Phone, and Email. Make any necessary changes and
click Save.
6. Click the Edit button in the lower right-hand corner to change your
Account information.
7. If you wish to modify any information on this tab, you must type your
current password in the Old Password field.
The Username is the name you will use to log in to Connect portal
and the VSS website. This should resemble your real name—
for example you could use your first initial and last name.
10. Click the Edit button in the lower right-hand corner. In the Edit User:
Permissions window select the following permissions for the Test
Center Administrator role:
• May use the Site Manager application
• May create and edit (other) users
• May reset passwords and lock/unlock user accounts
• May admit candidates and deliver exams
• May use the VSS web application
Only one user per test center may be assigned the May add
and edit (other) users permission. This permission
is assigned by your local Pearson VUE Support personnel.
Pearson VUE recommends that 2 users per test center
be assigned the May reset passwords and lock/unlock
Note user accounts. That way if a user locks their account there
are at least two people who can unlock and/or reset
the password for the user locked out of their account.
If you have either of these permissions you will be able to see
the answers to other user’s security questions. If you do not
have either of these permissions, you will only be able to see
the answers to your own security questions. They will be
grayed out if you view other user’s profiles.
1. In the Personnel category Users tab, click the Create New User
button.
2. Enter a First Name, Last Name, Primary Phone Number, and Email
address for the Launchpad user and click Next.
5. Take note of the Username, copy the Password and then click OK.
6. Logout of Site Manager by clicking the Sign Out link in the upper
right-hand corner. Close the web browser tab.
Currently, no open hours are entered in the system for your test center.
You must create a rule indicating that your center is open today, so you
can take the practice exams at your test center as described in the next
section. You cannot schedule exam appointments at a center until some
open hours have been set up.
3. Click the Create New Rule button on the right side of the window.
The Create Rule window appears. Enter information for the rule you
want to create. You must name the rule, specify whether the rule
indicates when your center is open or closed and enter dates and
times for the rule.
9. Click the Start Time drop-down arrow. Scroll through the list and
click on 9:00 AM.
10. Click the End Time drop-down arrow. Scroll through the list and
click on 5:00 PM.
11. Click the Day(s) check boxes to specify which day(s) of the week your
test center will be open. Click the check box again to select the day
of the week.
4. Click Save.
The new asset is added to the list in the left pane.
If you try to close the window without signing out, the following
error message appears. Click Stay on this page and then logout
using the process listed below.
Note:
2. You can now close the browser tab. If Connect is still open and logged
in on another browser tab you may return to Connect.
The connection check performs two tasks: runs a speed test and
a connection test.
• The speed test determines the upload and download speeds
of your current internet connection for the site.
• The connection test verifies connectivity to the servers that are
used to deliver an exam.
Your site must pass both the speed test and the connection test
to successfully deliver an Athena—Browser Edition exam.
If the speed test and the connection test were both successful,
a message states that connection check was a success and Athena—
Browser Edition exams can be delivered from your location.
If either the speed test or the connection test failed, a message states
connection check failed and Athena—Browser Edition exams cannot
be delivered from your location.
6. If your connection check fails, see the Connection Check online help
for advice on troubleshooting a failed connection check. Click
the Help button on the Connect ribbon at the top of the window.
7. Click your Username on the top ribbon and select Log out.
In this procedure you must contact your local VUE Support Services team
to create a candidate account for yourself so you can register
for the Test Driver Functionality Tests (TDFT). Please create an account
using your own name and address information. You can then use
the same account later when running other test exams. Do not create
a generic or “dummy” account such as “VUE Admin” or “Mickey Mouse”.
Test Driver Functionality Tests (TDFTs) are exams that Pearson VUE has
created to test various types of functionality on exam delivery
workstations. Running these exams ensures that the workstation
is prepared to deliver Pearson VUE exams. To perform this process,
you must schedule yourself for an appointment on an exam delivery
workstation.
6. Locate and select the desired exam in the list and click
the Unlock Exam button.
Prior to seating any candidates for live exams, you must test the Pearson
VUE Browser Lock secure browser off the Client Test Center landing
page on an exam delivery workstation to ensure the browser will launch
an exam. VSS will register you for the TDFT-A-BE exam on an exam
4. Read the Software License Agreement and click the Accept button.
9. The exam launches. At the end of the exam when you exit the exam,
you are returned to the Exam Launchpad login screen.
10. Click the Close Browser link or press the Alt+F4 keys on the keyboard
to close the secure browser.
11. Click Yes in the Browser Lock – Stop Browser Warning dialog box.
Set up assets
During the testing process, you used Site Manager to set up
workstations for each exam delivery workstation at your center. If you
have not created the workstations, or if you need further information
about workstations, refer to “Specifying Your Center’s Workstations”
in Chapter 3 of the Client Test Center Policies & Procedures Guide.
Enter directions
The testing system must contain clear and accurate directions to your
test center. These directions are used by candidates scheduling exams at
your center through the Pearson VUE Candidate website or a Pearson
VUE Call Center. For help in entering directions in Site Manager, refer to
“Entering Address Information (Address tab)” in Chapter 3 of the Client Test
Center Policies & Procedures Guide.