Introduction.

The company undertaking the investigation is Quantum Tech Solutions. A small company of
data management specialists who develop software systems and solutions to businesses in
need of IT specialists. Founded in Feb of 2022 by its 4 current members, their motto is “To
bring modern technology to businesses and bring business to modern technology”/”To blaze
a trail of innovation and set a new standard for software development and data management”.

Participants of the investigation:

 Hosea Brathwaite, 0131993. Role: Team leader, responsible for the formatting and
originality of the PI Report.
 Kai K. Olaniyi, 0111186. Role: Conducted the interview and wrote the Systems
Request Form.
 Reon Beckles, 0131544. Role: Created the cover page and organized the table of
contents.
 Tyreke Jones, 0115215 Role: Came up with the interview questions and typed &
sorted the PI Report’s information.

The company that required our services is a small car detailing business located in Six Roads,
St. Philip and Sheraton. They offer a range of services from wash & vacuums, valets,
polishing, and other detailing services.
The current system consists of writing customer information, along service order details into
a notebook. Problems associated with this system are poor reliability and inability to search
through old records easily. A new system can provide opportunities such as reliability of
storage, easy ways of backing up data, accessibility to the same information across different
locations, increased ease of searching, and much more.
The scope of the project will cover all management of data of customers and services. The
new system should only affect the cashiers as they are the ones who have to interact directly
with the system.
The user requested no specific constraints but requires that the system be easy to use as they
are not very adept with computers, provide an easy method of searching, be easy to backup,
and be easy to apply global information updates.

Request for Information Services Summary

The user was facing multiple problems with their old system, such as accuracy of recording
cost, services and customer license plates. They also had a difficult time searching for past
records.
The System Request Form contained questions about the current manual system, problems
faced by it, potential benefits to be gained by an electronic system, as well as details about
the business as a whole.
 Findings
The current system consisted of writing the customer’s details, along with the service details,
into a book. Problems with this manual system include:
 Information could be easily lost in the invent the books got wet.
 Searching for specific orders and/or order details is impractical. This can be a problem
if the user wants to track trends.
 Categorization of different service orders and customers are impractical.
These, along with other potential issues, brought us to the conclusion that the initial system
was very outdated, and needed to be upgraded to mitigate some of the problems faced with
recording and storing data.

Recommendations
We recommend that the new system has a user-friendly interface that can be used by even the
least tech savvy individuals and that the system provides a quick and easy method for the user
to search for records and details quickly.
We recommend the user has a computer with Access installed.

Time and Cost estimates

Expected Benefits
We anticipate that the new system will provide a plethora of benefits to the user. Including:
 Increased ease, speed and reliability of recording customer and order information.
 Lowered chances of losing information in an unfortunate event.
 Simple and easy ways to backup and restore information in the event of a loss.
 A larger storage capacity, allowing them to store a lot more information.
 A simple and easy way to search through old records, and use queries to categorize
and easily keep track of trends.
 A simple and easy way to update information across the entire database.

Appendix