TESTS ANSWER KEY

Unit 1 4c

LANGUAGE AND SKILLS TEST 5a

Language
1 4

1b 1b

2a 2c

3a 3b

4c 4a

5d 5b

6b 5

7b 1 know

8a 2 Firstly

9d 3 After

10 b 4 free

2 5 best

1 ’m going to be Skills
Listening
2 does your bus 6

3 is coming 1a

4 going to get 2c

5 are you giving 3c

6 ’m going to talk 4b

7 ’m going to make 5b

8 ’m taking 6c

9 ’m not going to arrive 7b

10 ’s not going to get 8a

1c

2a

3c
© Pearson Education 2019 1
 TESTS ANSWER KEY

7 I’ve looked at your diary and you definitely can’t go in

June because of the medical conferences, but the
1b first week in July is free. Shall I ask him to rearrange
it for then? He also wants to know if there’s anything
2a
else you’d like to do while you are there.
3b
We need to make sure that the delay doesn’t affect
4c our sales targets.

5c Please let me know what you would like to do and I’ll

get back to Mr McKeith.
6b
All the best,
7b

Writing
8 Unit 2
Model answer
LANGUAGE AND SKILLS TEST
Dear Mr Kasaba, Language
1
I’d like to welcome you to the company and to let you
know that I’m arranging an induction day for you on 1c
Tuesday. Firstly, the Design Manager is going to
2d
introduce you to the design team. After that, Ahmed
Barak, the Production Manager, is showing you the 3b
production process. After lunch, I’ll introduce you to
the marketing team and finally we’re meeting the 4a
customer service team.
5c
Please contact me if you have any questions.
6b
Kind regards,
7c

8a
LCCI ENGLISH FOR BUSINESS
Model answer 9d

Hi Sandra, 10 b

Mr McKeith has to change your visit next month to 2

attend the opening of his new factory. This is
1 First of all,
because there have been some delays with the
factory and it isn’t going to be ready until 10th June. 2 In addition,
He’d like to know if you can change your plans to 3 To start with
come in June or if you prefer to visit one of the other
factories in Wales or Ireland in April. However, I 4 for instance,
know you want to see the new factory so I don’t think
that would be an option. 5 as well as

6 While
© Pearson Education 2019 2
 TESTS ANSWER KEY

7 While 5b

8 When 6c

9 Previously 7a

10 then 8a

3 Reading
7
1b
1a
2a
2b
3c
3a
4c
4b
5b
5c
4
6b
1 with
7a
2 take

3 said/mentioned

4 feel

5 listening

1b

2a

3c

4c

5b

Skills
Listening
6

1b

2b

3c

4b

© Pearson Education 2019 3

 TESTS ANSWER KEY

Writing ones will be shared by millions of people. For me the

8 best commercials are the ones which make me
Model answer laugh. But using comedy to sell a product doesn’t
work for everyone: what some find funny may annoy
Dear Mr Underfield, others.

Thank for your email inviting me to the launch party
for your new product on Wednesday 6th October at
the Museum of Design.
Unfortunately, I already have another appointment
that evening and am unable to attend. However, my
assistant, Elise Deviers is free that evening and
would be happy to take my place.
I very much look forward to seeing you and the new
product when I next visit your company.
All the best,
Targeting the right market today is more important
than ever. These days advertisers have access to
massive amounts of digital media to help them reach
their target market. Consequently, they have to be
even more careful about cultural and ethical issues.
Furthermore, advertising has to follow the law of the
country in which it is being shown, so there may also
be problems trying to use one advertisement
globally.
In conclusion, I think that as long as a commercial
leaves a positive long-lasting impression, it has
achieved its purpose.

LCCI ENGLISH FOR BUSINESS

Model answer

What makes a good advertising commercial?

Advertising is a necessary part of the global business

world today. If you do not advertise, how are your
potential customers going to know what you are
selling? Choosing the most suitable commercial for
your target market is vital. The growth in the use of
smart phones and other digital devices means that
commercials can be seen everywhere and bad ones
are not easily forgotten as they are watched
repeatedly on the internet.

People say that there is no such thing as bad

publicity but, if a company has made a big mistake
with their commercial, then the negative points will be
reinforced by people constantly sharing it on social
media and the brand image will suffer. Several
famous brand TV commercials have had to be
withdrawn because they have upset audiences. For
example, a well-known fast food chain designed a
commercial aimed at children but accidentally used a
frightening animated character which scared many
young children.

Good commercials will raise brand awareness by

getting people to talk about it and therefore spread
the message about the product or service. The best
© Pearson Education 2019 4
 TESTS ANSWER KEY

Unit 3 10 Can you tell us what your interests are?

LANGUAGE AND SKILLS TEST 3

Language
1 1c

1b 2a

2a 3b

3b 4c

4c 5a

5b 4

6c 1 ever

7a 2 question

8a 3 what

9c 4 with

10 b 5 taking

2 5

1 Could you tell us why you want to work for this 1c

company?
2b
2 We would like to know where you have worked
3c
before.
4b
3 Can you tell me what you think your greatest
strength is? 5a

4 I would like to know how you would solve this

problem.

5 Could you tell me who your previous employer

was?

6 We would like to know if you are prepared to work

in another country.

7 Can you tell me who we need to contact for

a reference?

8 I would like to know if you enjoy working in teams.

9 Could you tell us when you are leaving your current

job?

© Pearson Education 2019 5

 TESTS ANSWER KEY

Skills I would be grateful to have the opportunity of an

Listening interview with you.
6
Yours sincerely,
1c

2b
LCCI ENGLISH FOR BUSINESS
3c Model answer

4c Dear Mr Nkomo,

5c Thank you for your letter. I am sorry to hear about

your staffing issues and I apologise for the lack of
6a communication regarding a training strategy.
However, we had some problems finding a suitable
7c
training partner.
8b
I am pleased to inform you that we have now signed
7 a contract with Gorald Training. They offer a
comprehensive training plan for management staff,
1b who will have to attend two courses every year. The
first courses will take place in three months’ time.
2b
The courses for junior management staff take place
3c locally or in-house and include subjects such as time
management, active listening and delegating. There
4a
are also special courses for senior management and
5c these are held in various locations around the world
and include subjects such as leadership, personal
6c effectiveness and giving and receiving feedback.

7b Staff must use Gorald Training, therefore we cannot

allow you to organise your own training courses, but
Writing we can assure that you that both you and your staff
8 will be able to participate in at least two professional
Model answer development courses per year.

Dear Mr Lefils, We hope that this letter clarifies the matter and
answers your questions. Please do not hesitate to
I am writing to apply for the position of Junior Event
contact me if you have any further queries.
Manager and enclose my CV. I have just finished
a degree in event management so I’m very interested Yours sincerely,
in this position.
Mr G R Fleming
While at university, I organised several music events.
I am good at problem-solving and keeping calm and HR Director
I also had to recruit staff to help me with the events.
In addition, I used social media to advertise our
events.
Unit 4
LANGUAGE AND SKILLS TEST
© Pearson Education 2019 6
 TESTS ANSWER KEY

Language 4
1
1a
1b
2b
2c
3b
3a
4c
4d
5a
5a
5
6c
1 result/consequence
7d
2 led
8b
3 to
9c
4 result
10 a
5 order
2

1 Should

2 don’t have

3 have

4 mustn’t

5 must

6 should

7 should

8 have

9 have to

10 shouldn’t

1 Would

2 manage

3 mind

4 hand

5 appreciate
© Pearson Education 2019 7
 TESTS ANSWER KEY

Skills Regards,
Listening
6

1c LCCI ENGLISH FOR BUSINESS

Model answer
2a
Staff survey
3b
A staff survey has been conducted to find out how
4c staff feel about working for the company. Employees
were asked how satisfied they were with the working
5c environment, their line manager, their salary, the
amount of paid holiday and to add any other
6a
comments.
7b
Salary and working environment
8c
The majority of staff are satisfied with their salaries
7 and only 18% said they were dissatisfied. There were
no extra comments about salary. Only a third of staff
1c were satisfied with their working environment.
Several staff members made comments saying that
2a the factory was old and dusty and therefore an
unhealthy place to work in.
3b
Paid holiday and line managers
4b
Most of the staff feel that they do not get enough paid
5c
holiday and would like more. Some commented that
6c it would be good if they could have more holiday if
they have worked here for more than five years.
7a More than half of the staff said they were satisfied
with their line manager, although many employees
Writing did not offer any opinion on this. There were no
8 significant comments about line managers.
Model answer
Working hours and other comments
Dear Ms Pfennig,
Several people thought that the working hours were
I had a meeting with the Sales Director this morning too long and that they would like to have more tea or
and we discussed the problems we are facing. coffee breaks. However, we give them what is
required by law. Some employees felt they needed
Firstly, stock levels are very low because of the fire
more training and the chance to do different jobs.
at our factory last week. As a result, we were unable
And finally, there were many comments about the
to supply customers on time. Consequently, they are
company providing transport to and from the factory
very unhappy as they have to wait for their orders.
as some employees are finding it very difficult to get
Secondly, the GH4 product is faulty due to a design to work on time using public transport.
error. As a result of this we have recalled all faulty
Recommendations
products.

© Pearson Education 2019 8

 TESTS ANSWER KEY

I would recommend that we look at improving the 6 could be changed

working conditions in the factory to ensure that we
provide a healthy working environment for our staff. 7 cannot be easily hacked / cannot easily be hacked
Regarding more paid holiday for staff working here
8 have to be planned
for five years or more, I think we should look into this
in order to remain competitive. Our working hours 9 have already been purchased
comply with the law so we must investigate further
why staff feel they are not getting long enough 10 have/are yet to be ordered
breaks. Recently some staff have been late for work
and due to the reduction of public transport services 3
over the last year. Therefore, I think we should
1b
organise staff transport. Finally, it would be good for
both employees and the company if we provided 2a
more training for staff.
3c

4d
Unit 5
5c
LANGUAGE AND SKILLS TEST
Language 4
1
1a
1c
2c
2b
3c
3b
4b
4a
5b
5c

6d
5
7d
1 understanding
8b
2 would
9a
3 forced
10 c
4 resolved
2 5 response/reply

1 was decided Skills

Listening
2 should be bought 6

3 was announced 1 Telize

4 has been / was criticised 2 purchasing

5 might be interrupted
© Pearson Education 2019 9
 TESTS ANSWER KEY

3 650 Model answer

4 printer(s) Problems with FGTY system

5 14 Dear Mr Krulic,

6 discount Three weeks ago you installed your FGTY Logistics

system in our warehouse. Unfortunately, we have
7 Mayfield had many problems with it although you assured us
that we were unlikely to encounter any.
8 Billing
The main problems are that the system keeps
Reading
crashing and we are unable to get your technicians
7
to respond quickly enough to sort it out. Secondly,
1b stock has been directed to the wrong locations four
times by your system. As I’m sure you can
2c appreciate, this has caused serious problems for us
and our customers. Our Warehouse Manager has
3b calculated that 54 working hours have been lost
trying to contact your company about these
4a
problems. Furthermore, our staff did not receive the
5c training that was promised and feel that the system is
not as user-friendly as it should be.
6a
We were very surprised that you seem unable or
7c unwilling to resolve these issues. As a result, we feel
a prompt meeting with you to discuss this damaging
Writing situation would be beneficial to both parties.
8
Model answer As your company has such a good reputation, we
sincerely hope that this matter can be resolved to our
Dear Sir, mutual satisfaction. However, if you fail to respond to
this letter immediately, we may consider legal action.
We received our order for 1000 crates of giftware this
morning, arriving three days late. In addition, two We look forward to receiving your prompt response.
crates were damaged and some items were broken
and cannot be sold. Yours sincerely,

We tried unsuccessfully to contact you yesterday.

We have been customers for two years, but recently
several problems have occurred with our orders. Unit 6
If you do not respond immediately, we will be forced LANGUAGE AND SKILLS TEST
to review our contract with you. Language
1
We look forward to receiving a prompt response.
1b
Yours faithfully,
2d

3a
LCCI ENGLISH FOR BUSINESS
4c
© Pearson Education 2019 10
 TESTS ANSWER KEY

5b 3 over

6a 4 closely

7d 5 show

8c 5

9d 1 the

10 a 2 [correct]

2 3 from

1 what changes the company will/would make the 4 [correct]

following year
5 order
2 they had had a few problems with the new products
6 [correct]
3 she didn’t understand why we/they couldn’t meet
the next/following day 7 [correct]

4 they had had a meeting with the investor the day 8 not
before / the previous day
9 on
5 if I had borrowed his laptop that morning
10 [correct]
6 they were going to speak to the staff later that day
Skills
7 if he would need to look for further investment Listening
6
8 when we were planning to build the factory
1 Canning
9 revenues from sales were higher than ever before
2 natural
10 she wouldn’t be there the following week because
she was going on a course 3 capacity

3 4 factory

1c 5 business plan

2a 6 500,000

3c 7 Tuesday

4d 8 3 pm

5b Reading
7
4
1a
1 chart
2c
2 graph
© Pearson Education 2019 11
 TESTS ANSWER KEY

3d
LCCI ENGLISH FOR BUSINESS
4d Model answer

5c Start-up advice

6c Market research

7a This is key to everything and will help establish:

Writing • who your customers are.

8
• how to market your product/service.
Model answer
• the price you can charge.
Dear Sir,
• believable business plan.
I am writing to see if you are interested in investing in
our company. Types of market research:

We produce and sell healthy street food. Our
business has increased dramatically in the past year
and we would like to have more kiosks around the
city. However, we need to find premises to prepare
the food and employ more staff. We are looking for
an investment of $100,000.
1 Desk research includes online information, social
network sites and published data.
2 Field research includes use of surveys.
Keep number of questions to a minimum.

We would appreciate a meeting with you to discuss Face-to-face interviews

our business plan.
– Can be a good way to meet future clients.
Yours faithfully,
– These are good because they reduce the
chance of people lying.

– Good interviewers can assess body

language to help them decide how the interviewee
really feels.

Phone/Email surveys

– People don’t like unexpected emails/phone

calls and often give incorrect information. You can’t
check body language.

– Reaches large number of people more

personally.

Focus groups

– Specially chosen people with knowledge of

the product/service.

– They express their opinions.

Trial customers
© Pearson Education 2019 12
 TESTS ANSWER KEY

– Ask people to use the product/service and

2
give honest feedback and suggestions.
1 started
– They find potential problems and suggest
ways to solve it. 2 had never done

Business plan 3 came

– A plan is needed to get financial backing. 4 met

– The plan is a guide or map for the business. 5 were talking

– Be flexible and adapt original plan if 6 had once worked / once worked
conditions change significantly.
7 hadn’t remembered

8 formed
Unit 7
9 was having
LANGUAGE AND SKILLS TEST
Language 10 managed
1
3
1c
1 keen
2a
2 preference
3d
3 up
4b
4 mind
5d
5 rather
6a
4
7c
1b
8b
2a
9c
3c
10 b
4b

5b

1 should/must

2 thing

3 tried

4 advise

© Pearson Education 2019 13

 TESTS ANSWER KEY

5 better I recommend that we use online courses to keep

costs down and because staff can study in between
Skills other commitments.
Listening
6 Regards,

1 2/two

2 leadership LCCI ENGLISH FOR BUSINESS

Model answer
3 Bexington
NEW TRAINING STRATEGY
4 Operations Manager
Dear staff,
5 registration form
We have decided to implement a new global training
7A strategy for the company in order to standardise
training procedures. This is necessary because not
1c
everyone is getting the same quality of training.
2e YPX Training is the company chosen to deliver our
training and has centres around the world.
3f
Employee obligations
4b
All employees must study one language and take two
5g business skills courses each year.

7B Available courses

1c Language courses: English, Spanish, Arabic,

Chinese, French, Italian, Hindi, Russian
2f
Business skills: There are many other courses but
3e the main ones we are interested in are: time
management, management for new managers,
4h
budgeting and cost control, communication,
5d negotiation, presentations, interviewing.

Writing Which courses should I take?

8
You can choose any suitable course but your choice
Model answer
must be agreed by your manager.
Dear Jane,
Registration for training:
It has become obvious that staff need to speak some
When you have chosen the courses, you should go
Chinese and Spanish because of our cross-cultural
online to register and complete the registration form.
projects. After researching, I suggest three options.
You will also be asked to select date options, in case
Firstly, online courses seem to be the cheapest way
the course is full on the date you have chosen.
of learning. Secondly someone could come into our
Therefore, please make sure you and your manager
company to teach staff, and finally people could
have worked these out before registering.
attend full immersion courses in countries where the
languages are spoken. Missing training:
© Pearson Education 2019 14
 TESTS ANSWER KEY

If you miss a course for any reason, you will need to 2 who
let your manager and the training company know as
soon as possible. You must then rebook for the next 3 which
available course.
4 whose
Any problem or queries:
5 which
Please contact Alice Dent, Training Manager, if you
6 where
have any queries or problems selecting or booking
your courses. 7 who
Career prospects: 8 whose
If you attend all your designated courses each year, 9 when
you will be eligible for promotion when positions open
up. 10 who

1b

2c

3a

Unit 8 4b

LANGUAGE AND SKILLS TEST 5b

Language
1 4

1d 1c

2b 2b

3a 3a

4c 4b

5b 5b

6b 5

7c 1 inform

8a 2 decision(s)

9c 3 announce

10 d 4 came

2 5 reach

1 when Skills
Listening
© Pearson Education 2019 15
 TESTS ANSWER KEY

6
Reading
1 Chaudhary 7

2 Supervisor 1a

3 twelve/12 2c

4 deadlines 3b

5 budget 4b

6 interpersonal 5c

7 delegate 6a

8 British 7a

Writing
8
Model answer

Dear staff,

I’m writing to inform you that the company has

decided to move its main sales office to Frankfurt,
Germany. This is happening as a result of the
increased sales in Europe.

I’ve arranged a meeting for Friday, 12th in the board

room at 2 p.m. to discuss the change. I’d like to hear
your opinions about the change at the meeting and
discuss them further.

All the best,

Felipe Worsach

Sales Manager

LCCI ENGLISH FOR BUSINESS

Model answer

Avoiding first-time manager mistakes

• Beware that it can cause conflict if you are

promoted within a team or department.

• Working with previous colleagues can be

difficult so treat everyone in the same way so that
former colleagues can’t accuse you of favouritism –
create an environment of trust.

© Pearson Education 2019 16

 TESTS ANSWER KEY

• The first thing the new manager needs to do is

create an atmosphere where information exchange
can take place freely and put some ground rules in
place. Involve everyone in the process.

• Sadly, it’s easy for some new managers to

follow examples of bad management, e.g. shouting
out orders and doing nothing else.

© Pearson Education 2019 17