LECTURE NO 04

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International
Systems and
Standards
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ISO 9001:2015 Clauses

▪ 1- Scope ▪ 6- Planning

▪ 2- Normative References ▪ 7- Support

▪ 3- Terms and Definitions ▪ 8- Operations

▪ 4- Context of the Organization ▪ 9- Performance and Evaluation

▪ 5- Leadership ▪ 10- Improvement

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ISO 9001:2008 Vs ISO 9001:2015

▪ ISO 9001: 2008 ▪ ISO 9001: 2015

▪ 8 Principles ▪ 7 Principles

▪ 8 Clauses ▪ 10 Clauses

▪ 6 Mandatory Procedures ▪ Mandatory Documents

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ISO 9001:2008 Vs ISO 9001:2015
▪ ISO 9001:2008 Clauses ▪ ISO 9001: 2015 Clauses
▪ 1. Scope ▪ 1. Scope

▪ 2. Normative References ▪ 2. Normative References

▪ 3. Terms and Definitions ▪ 3. Terms and Definitions

▪ 4. Quality Management System ▪ 4. Context of the Organization

▪ 5. Management Responsibility ▪ 5. Leadership

▪ 6. Resource Management ▪ 6. Planning

▪ 7. Product Realization ▪ 7. Support

▪ 8. Measurement, Analysis and ▪ 8. Operations

Improvement
▪ 9. Performance Evaluations

▪ 10.Improvement
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Clause 1- Scope

▪ Scope:

▪ Requirements for a QMS

▪ Provide goods and services - customer requirement

▪ Enhance customer satisfaction

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Clause 2 – 3

▪ Normative References:

▪ ISO 9000:2015 – Fundamental and vocabulary

▪ Terms and Conditions:

▪ ISO 9000: 2015 – Terms and Definitions

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Clause 4 – Context of the Organization

▪ 4 – Context of the Organization

▪ 4.1 – Understanding the organization and its context

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Clause 4 – Context of the Organization

Identifying
Identifying Documenting
internal and Regular
internal and the context of
external Review and
external the
parties and Monitoring
issues organization
their needs
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Clause 4 – Context of the Organization

▪ 4.2 – Understanding the needs and expectations of

interested parties

▪ 4.3 – Determining the scope of Quality Management System

▪ 4.4 – Quality Management System and its Processes