Why do SOLIDWORKS files become corrupt?

Typically, factors external to SOLIDWORKS, such as the operating system, the network, email, FTP, faulty
hardware (hard drive), are the source of file corruptions. However, defects or bugs in the software can
also cause file corruptions.

Power fluctuations, which can affect your computer equipment, are a common cause of file corruption.
An uninterruptible power supply (UPS) can save you from file damage and hardware damage.

Another common cause of file corruption is the impatient user. Many users have a tendency to force kill
an application that seems to take too long to accomplish a task. Doing so can damage any files that are
open in session.

Hardware problems, such as a failing disk controller or faulty memory, can also cause file corruption.
Adding a UPS, user training, and periodic system maintenance and testing will help reduce the possibility
of file corruption. Frequent backups with a reliable backup and restore tool are the best protection.

Network failures can also be a cause of file corruption, especially if users open and save SOLIDWORKS
files across the network. You should review network card drivers on the servers and the client
computers for the latest manufacturer version. SOLIDWORKS uses the same access routines for opening,
closing, and saving files whether the files are opened from a network or local hard disk. The operating
system and device drivers control network behavior. SOLIDWORKS Technical Support can only offer
limited advice on networking as there are many variables in the establishment and run of a network.
You are advised to consult a networking specialist. When a user experiences problem with a network,
we advise that they scan the hard disks of the server and client computers for errors and driver updates.

In the case of a defect or bug, the precise steps to reproduce the corruption again, in another file, are
required so that a preventative fix can be implemented into the software.

What information should I submit with a corrupt file?

If a file generates a termination on open or will not open, then that behavior is typical of a corrupt file.
File corruption usually occurs during the last save operation. Therefore, you should collect the following
information:

1. Which computer last saved the file.

2. Collect a complete SOLIDWORKS Rx capture from this computer.

3. Collect the last saved version of the file. If the file was last saved to a network drive, then include
details of the server operating system.