Formació professional

Business correspondence
Business letter: confirming an order

Ken's Cheese house

34 Chatley Avenue
Seattle, WA 98765 USA
Tel: 987 768 335
Email: kenny@cheese.com

October 23, 2006

Fred Flintstone
Sales Manager
Cheese Specialists Inc.
456 Rubble Road
Rockville IL USA
Dear Mr Flintstone:
With reference to our telephone conversation today, I am writing to confirm your order for: 120xCheddar
Deluxe Ref. No 856.
The order will be shipped within three days via UPS and should arrive at your store in about 10 days.
Please contact us again if we can help in any way
Yours sincerely,
Kenneth Beare
Director of Ken's Cheese House

Business letter: making a request

2520 Visita Avenue

Olympia, WA 98501
Jackson Brothers
3487 23rd Street
New York, NY 12009
February 21, 2014
To Whom It May Concern,
With reference to your advertisement in yesterday's New York Times, could you please send me a copy of
your latest catalog. I would also like to know if it is possible to make purchases online.
Yours faithfully
(Signature)
Kenneth Beare
Administrative Director
English Learners & Company

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Business letter: replying to a request

Jackson Brothers
3487 23rd Street
New York, NY 12009

February 21, 2014

Kenneth Beare
Administrative Director
English Learners Company
2520 Visita Avenue
Olympia, WA 98501

Dear Mr Beare
Thank you for your inquiry of 19 February asking for the latest edition of our catalogue.
We are pleased to enclose our latest brochure. We would also like to inform you that it is possible to make
purchases online at http:\\jackson.com.
We look forward to welcoming you as our customer.
Yours sincerely
(Signature)
Dennis Jackson
Marketing Director
Jackson Brothers

Business letter: placing an order (I)

56 Somerset Lane
Kai Tak, Kowloon
Hong Kong

April 21, 2001

Marketing Director
Dymon Publications
2201 South Maple Street
Salt Lake City, UT 84797
U.S.A.

Dear Sir/Madam,
I would like to order ten (10) copies of the book, Touchy Situations: A Conversation Text for ESL Students. I
recently came across this book at a local teachers' conference and was very impressed by its format and
contents. Could you please send the books by express mail? I need them for class next Monday. Also,
would you mind sending your latest catalog or brochure?
Thank you for your prompt attention. I look forward to hearing from you soon.
Best regards,
Trent Chang

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Business letter: placing an order (II)

Mr. Jack Brown,

Director
Used Books Online
Seattle, WA 98795

Dear Mr. Brown:

Would you please send me the following used books via COD? According to your website, orders need to
include the title, author, and publisher.
Title: "Driving Home"
Author: Peter Lawford
Publisher: Jackson and Co.
Title: "Landscaping for Fun"
Author: Janet Patterson
Publisher: Nature Ltd.
Thank you very much,
(signature here)
Fred Finkleham,
Professor, OUS

Business letter: replying to an order

Dymon Publications
2201 South Maple Street
Salt Lake City, UT 84797
U.S.A.

April 21, 2001

Trent Chang
56 Somerset Lane
Kai Tak, Kowloon
Hong Kong

Dear Mr. Chang,

Thank you for your order of Touchy Situations: A Conversation Text for ESL Students. I sent the books by
RedFex on April 20. They should be arriving within a few days if they are not there already. Please let me
know if there are any problems with the shipment.
As requested, I am enclosing a brochure, which provides information about our other products. You may
also check out our web site at http://www.dymonbooks.com.
If you have further questions, please don't hesitate to contact me.
Sincerely,
Alan Gordon
Dymon Publications

Enc: brochure

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Business letter: making a complaint

Drivers Co.
3489 Greene Ave.
Olympia, WA 98502

August 17, 2001

Richard Brown, President

Document Makers
Salem, MA 34588

Dear Mr. Brown:

As someone who has worked with your company for over 3 years, we were very disappointed to see the
documents you produced for our latest Drivers Co. publicity campaign.
As our written agreement stipulated, we expected full color leaflets with fancy explanatory texts, but instead,
we found that black and white photos had been included in the prepared leaflets. I think you will agree that a
communication problem exists.
We would like you to send out a photographer to provide us with the promised color coverage, or provide us
with a refund.
Yours truly,

(signature here)

Thomas R. Smith,
Director

Email (informal): making an invitation

From: hr@company.com
Date: Thursday, February 21, 2014 9:14 a.m.
To: bbrown@anemail.com
Subject: Interview for secretary position

Hello Ms. Brown,

It was nice meeting you in our interview last Monday. We would like to invite you back for a second interview
with the Department head next week.
Would you be available to come next Tuesday at 10:00 a.m.?
I look forward to hearing from you.
Best regards,
Mrs. Samson

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Email (formal): making an invitation

Subject: Invitation to Global Eco Forum

Dear Sir,
I am writing to invite you and the representatives from Fair Trade to the Global Eco Forum. This event will
be held at “La Pedrera” on December 10 to 13, 2013. The Forum will start at 8:00 in the morning until 7:00
in the evening.
This upcoming event is organized to discuss climate change and sustainable development. We would really
appreciate it if you could take part in the forum by presenting your organization and the products you
promote. We are really interested in your participation, as the concept of Fair Trade has been an issue we
have discussed at lenght and it fits into the idea for the forum.
See attached the planning for the different speeches and lectures. We are trying to complete the agenda,
and we would like to propose you to give a lecture on how to secure a better deal for farmers and workers.
Please, let me know if you will be available for those dates and if you are interested in giving the lecture.
Thank you in advance.
Yours faithfully,
Norma Donovan

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