A-Z Popular Quality Search »

Quality   top
  » 
quality
  » 
quality assurance
  » 
quality goals

26 Examples of Quality Goals

 John Spacey, November 14, 2018

Simplicable Guide
A-Z
Popular
Business
Design Quality goals are targets for the improvement of quality. These are typically developed as part of quality assurance
Tech strategy or goal setting for performance management. The following are examples of quality goals.
More ...
Advertisements

Defects
Reducing the number of defects discovered by quality control.
Improve manufacturing processes to reduce defects to 0.2% of units tested.

Quality Control
¼" momentnøkkel 4-20 Improving the quality control process itself.
Viking Arm Nm
Kjøp her Kjøp her Expand quality control to test 20% of units in a batch from the current sampling of 5%.

Würth.no
Measurement
Measuring new quality metrics.
Capture a reason code for quality control failures to feed into root cause analysis and continuous improvement. Target:
reason code captured for 100% of defects.
NOK 299 NOK 299 NOK 699

Benchmarking
Comparing your product or service quality to your competitors and industry.
NOK 799 NOK 599 NOK 299
Develop a benchmark for order turnaround time. Target: obtain accurate turnaround time estimates for top 4
Skjorter i premium bomull competitors.
Lorang by Zeno

Reporting
Capturing valuable measurements and communicating them.
Report defects related to supply issues to the procurement manager on a weekly basis to feed into supplier scorecards.
Target: capture and report of 100% of supply related defects by Q2.

Viking Arm ¼" momentnøkkel 4-20 Durability

Nm
Kjøp her Kjøp her Increasing the durability of products with new designs, materials and methods.

Würth.no
Increase the durability of our premium rechargeable batteries to 2000 charges by implementing a redesign that will
replace the cardboard outer casing of the product with a durable and odorless plastic.

Service Quality
The quality of services is typically measured with intangible elements such as wait time.
Reduce average wait time for check-in to less than 90 seconds by implementing a system that forecasts customer
volumes to increase staffing during peak demand.
¼" momentnøkkel 4-20
Viking Arm Nm
Kjøp her Kjøp her
Customer Ratings
Würth.no
Improving ratings on external sites such as a hotel that is concerned with improving review scores on a popular travel
site.
 Eliminate unpopular resort charges to improve average ratings on the top four travel sites to 3.8 from the current
average rating of 2.8.

Customer Experience
Internal measures of the customer experience such as turnaround time for requests.
¼" momentnøkkel 4-20 Reduce the turnaround time for order cancellations to 8 minutes by automatically approving any cancellation
Viking Arm Nm requested by the customer within 20 minutes of order submittal.
Kjøp her Kjøp her

Würth.no Customer Satisfaction

Customer satisfaction is a common way to measure quality for both products and services.
Increase customer satisfaction to 73% by rolling out improved packaging to all regions.

Availability
The availability of services, particular digital services.
¼" momentnøkkel 4-20
Viking Arm Nm
Improve availability of the customer banking app to 99.95% in Q1 by addressing architectural problems with the
service.
Kjøp her Kjøp her

Würth.no Data Quality

Addressing data quality issues such as the accuracy, completeness or timeliness of data.
Sponsor a data cleansing project to improve the quality of customer data. Target: 100% accuracy for customer name
and current contact data.

Process Quality
¼" momentnøkkel 4-20
Viking Arm Nm
The quality of process outputs such as a billing process that produces monthly customer invoices.
Kjøp her Kjøp her Reduce billing errors to less than 0.3% of invoices with a quality control process for bills.

Würth.no
Supply
The quality of supplied components, parts and materials.
Improve receiving inspection procedures to detect 99.9% of quality defects for parts before they reach the production
line.

Traceability
Improving the tracking of things so that quality problems can be investigated, isolated and managed.
Develop a tracking system for parts so that each product can be mapped back to suppliers, shipments and part serial
Skjorter i premium bomull numbers.
Lorang by Zeno

Consistency
Making products and services predictable, stable and consistent.
Implement new kitchen procedures to improve the consistency of key menu items such as our classic hamburger. Such
procedures will ensure menu items look like photos in the menu and taste the same every time. Measured with a
customer survey that asks "Was your meal as expected?"
¼" momentnøkkel 4-20
Viking Arm Nm
Standards
Kjøp her Kjøp her
The implementation of external or internal quality standards.
Würth.no
Develop and implement a standard for the accelerated life testing of air conditioning units. Target: a one month
process that accurately maps to the 5 and 10 year durability and resilience of products.

Human Error
Reducing human error with improved policy, procedure, processes, systems and training.
Require that both pilots and the responsible flight operations manager sign off on the maintenance record for an
aircraft before takeoff so that the pilot is aware of any recent maintenance issues with the aircraft. Target: 100%
compliance to this policy for all flights.

Skjorter i premium bomull

Lorang by Zeno
Information Security
In many cases, a quality assurance team acts as oversight for information security issues, particularly security issues
related to compliance.
 Reduce the number of corporate laptops that are lost or stolen to less than 5 a year by providing secure storage at
office sites and encouraging their use, particularly if an employee plans to directly go out after work.

Safety
Reducing health and safety risks.
¼" momentnøkkel 4-20 Introduce power sprayer equipment for the night time clean up process so that cleaning staff can clean equipment
Viking Arm Nm without touching it. Target: zero safety incidents related to the night time clean up shift.
Kjøp her Kjøp her

Würth.no Compliance
Compliance to laws, regulations, standards and internal policies such as best practices.
Achieve and sustain organic certification for all food products with a full audit trail for the sources of ingredients.
Target: maintenance of certification with zero violations of applicable regulations and standards.

Monitoring
¼" momentnøkkel 4-20 Implementing controls to monitor processes, procedures and other elements that impact quality.
Viking Arm Nm
Institute a review process for pilot preflight checklists to detect pilots who appear to have skipped steps or faked data.
Kjøp her Kjøp her Target: review a sample of 7% of checklists by Q3.
Würth.no

Logistics
Improving inbound and outbound logistics where this impacts quality. For example, an ecommerce firm that views late
deliveries as damaging to the customer experience.
Monitor and report late shipments by delivery partner and escalate poor performance. Target: reduce late deliveries to
3% or less.

Viking Arm ¼" momentnøkkel 4-20

Nm
Training
Kjøp her Kjøp her Training designed to reduce incidents or improve service or product quality.
Würth.no Conduct customer service training for all customer service staff that is focused on dealing with difficult service
scenarios. Target: reduce instances of customer service failures to less than 10 per month.

Incident Management
The process of responding to customer impacting issues.
Reduce mean-time-to-repair to 13 minutes by developing troubleshooting manuals for major systems.

Problem Management
Skjorter i premium bomull The process of investigating and fixing the root cause of incidents.
Lorang by Zeno
Conduct a root cause analysis for 100% of severity 1 & 2 incidents and resolve root causes.
Overview: Quality Goals
Type Quality Assurance
Definition Targets for the improvement of quality.
Quality Assurance »
Quality »
Performance Management »
Related Concepts
Quality Control »
Quality Metrics »
Viking Arm ¼" momentnøkkel 4-20 Benchmarking »
Nm
Kjøp her Kjøp her

Würth.no
Quality
Related Guides This is the complete list of articles we have written about quality.
IT Conformance QualityCredence QualityFigure Of MeritProduct QualityQualityQuality AssuranceQuality ControlIf you
Management Quality Of LifeService QualityWork Qualityenjoyed this page, please consider bookmarking Simplicable.
QA   Cite »
QC
Quality Assurance
Benchmarking
Fail-safe
Fit For Purpose
Key Concepts
Graceful Degradation
Human Error
Incident Management
Quality Assurance
Quality Assurance
Latent Human Error
Pokayoke
Problem Management
Related Topics Quality Assurance
Quality
Quality Control The process of controlling the quality of products and services.
Quality Goals 20+ Quality Assurance Techniques »
Quality Control What is Quality Assurance? »
What is First Article Inspection? »

Quality Goals

Quality Assurance Definition

Quality Management
Definitions of quality assurance.
What is Quality Assurance? »

Quality Metrics

Quality Risk
Quality Assurance vs Quality Control
The difference between quality assurance and quality control.
Quality Assurance vs Quality Control »
Value For Money
Quality Assurance Examples
An overview of quality assurance with a few examples.
7 Examples of Quality Assurance »

Critical To Quality

Continuous Improvement
A definition of continuous improvement with examples.
12 Examples of Continuous Improvement »
9 Examples of Operational Excellence »
What is Plan-Do-Check-Act? »

Fit For Purpose

Quality Policy
A list of common elements of a quality policy.
16 Examples of a Quality Policy »

Product Quality

Acceptance Criteria Examples

A definition of acceptance criteria with examples.
14 Examples of Acceptance Criteria »

Types of Quality

Ishikawa Diagrams
The definition of ishikawa diagram with examples.
3 Examples of Ishikawa Diagrams »
Problem Analysis
Common problem analysis techniques.
4 Examples of Problem Analysis »
4 Examples of a Fishbone Diagram »
3 Examples of Ishikawa Diagrams »

Quality
A list of techniques and considerations related to quality.
Quality Guide »
82 Examples of Quality »
What is an Appellation? »

Defect Rate
A definition of defect rate with 4 calculation examples.
How Defect Rate is Calculated »

Quality Requirements
Common examples of quality requirements.
11 Examples of Quality Requirements »

Critical To Quality
A definition of critical to quality with examples.
14 Examples of Critical To Quality »
Perceived Value
The definition of perceived value with examples.
11 Examples of Perceived Value »

Document Quality
The common types of document quality.
18 Types of Document Quality »

Standards
The definition of standard with examples.
18 Types of Standards »

Diligence
The definition of diligence with examples.
8 Examples of Diligence »

Product Analysis
The definition of product analysis with examples.
25 Examples of Product Analysis »
Imperfection
The definition of imperfection with examples.
18 Examples of Imperfection »

Trending
The most popular articles on Simplicable in the past day.
Plaintext vs Cleartext
The difference between plaintext and cleartext.

150 Red Things

An a-z list of common red things in nature and culture.

33 Examples of Employee Objectives

A list of employee objectives with measurements.

New Articles
Recent posts or updates on Simplicable.
40 Examples of Business Impact
A list of business impacts.

4 Types of Business Impact Analysis

An overview of business impact analysis.

 What is Business Impact Risk?

The potential that business will be interrupted by a project or
organizational change.

What is Benefit Shortfall?

A definition of benefit shortfall.

Site Map
Motivation

Organizational Culture

Philosophy

Politics
Pricing

Primary Stakeholder

Privacy

Problem Solving
Quality

Risk

Risk Management

Sales

Science

Search

Small Business

Society

More ...

© 2010-2020 Simplicable. All Rights Reserved. Reproduction of materials found on this site, in any form, without
explicit permission is prohibited.

View credits & copyrights or citation information for this page.

About    
Privacy Policy    
Cookies
Terms of Use    
Contact Us

Cookies help us deliver our services. You have choices regarding these cookies. Please visit our privacy policy, cookie policy and consent tool to learn more.

Copyright 2002-2022 Simplicable. All rights reserved. This material may not be published, broadcast, rewritten, redistributed or translated. Report violations here.