Do you really need a Void?

 Charges in an open Charge batch can be corrected in an open Charge batch. (Closed batches can be re-opened)
 Non-financial changes to open, closed or updated charges can be made in Edits anytime.
 Transactions in Payment batches cannot be corrected. However, Reference and Date fields can be edited from the
Edits tab, once the payment is applied to a voucher.

Voids

2 methods – Manual Void or Void & Re-enter (VRE)

Manual Voids

 If you entered a charge under the WRONG patient

 If you need to correct a payment, unassigned payment, adjustment, transfer or refund (exception: Reference and
Date can be edited from the Edits tab, once the payment is applied to a voucher)

Things to remember about manual voids…

 You must manually open a Void batch to do a manual Void (Financial Processing, Transactions)
 Quick payments (unassigned) are voided from the Unassigned for Account field. (You need the Account
Number)
 Applied payments are voided from the Voucher field. (You need the Voucher Number)
 Manual voids work on transactions in an Open or Updated status. (If you need to void a closed charge or
payment, re-open the batch)
 Manual Void batches should be closed and updated first and separate from charge and payment batches.
 Corrections must be manually re-entered.

VRE (Void and Re-enter)

 Used to correct financial information on updated charges

 Used to correct the original payer (Using a transfer to correct the original payer will cause your electronic
secondary claims to FAIL, and skew some Payment Analysis reports)

Things to remember about VREs…

 Void & Re-enter is accessed through the Edit tab in the Transactions folder. (No need to open a Void batch)
 VRE Charge and Payment batches MUST be closed and updated on the date they are started.
 System identifies VREs with a VRE Note and VRE batch number.
 Corrections to VRE charges should be made in the VRE open Charge batch.
 VRE does not work on charges that are auto-adjusted to the allowed amount in Charge Entry.

There are 2 types of Voids

o Voids on Open charges and payments are Memo voids.

 Memo voids show up in the user’s Void batch and the Daily Void Analysis report.
o Voids on Updated charges and payments are Marked voids.
 Marked voids show up in the user’s void batch and the Daily Void Analysis report. They also
show up on the patient’s account, and they impact the A/R.