LGU Cebu City-Citizen's Charter

CEBU CITY
GOVERNMENT
CEBU, PHILIPPINES
CITIZEN’S CHARTER
2021 (2nd Edition)
0
CEBU CITY
GOVERNMENT
CEBU, PHILIPPINES
CITIZEN’S CHARTER
1
VISION
Cebu City is a globally competitive and ecologically balanced city where people are safe,
healthy and have equitable opportunities for success and happiness.
MISSION
Achieving a higher level of economic growth and environment that is equitable and
environmentally sustainable
EL CREDO DE CIUDAD DE CEBU

We are one formidable family.
We have unlimited talents and resources.
We believe that we can make a difference.
We can make things happen.
We need to “push the envelope”.
We commit to serve with all our hearts, mind and soul.
PERFORMANCE PLEDGE
Serve promptly, efficiently with utmost courtesy with the intention to serve the ends of truth
and justice.
Ensure strict adherence by all to the approved Code of Conduct and uphold at all times
standards set in discharging our duties and responsibilities.
Reaffirm to the public that the City exist to serve our clients, that all of their needs shall be
attended to before end of the business day, Mondays to Fridays.
Value every citizen’s comment, suggestions, and needs; including those with special needs
such as the persons with disability, pregnant women, and senior citizens.
Empower the public through efficient access to information on our policies, programs,
activities and services through our website (www.cebucity.gov.ph) and the City Public
Assistance Center.
Believe unconditionally that in every circumstance, despite contention “There is always a
better way”.
Eliminate discrimination and gender bias attitudes and deal with professional civility by
providing service transparently without delays.
Sincerely understand and value every client’s comment and suggestion, responding to
them with expediency through the City’s Complaints and Public Assistance Desk.
Transparent and fair in all transactions while promoting non-tolerance of the culture of
corruption.
All these we commit and pledge, because every Cebuano deserves the BEST
service.
2
LIST OF SERVICES
OFFICE/SERVICE PAGE NUMBER
CEBU CITY ENVIRONMENTAL AND NATURAL RESOURCES
OFFICE (CCENRO) 20
EXTERNAL SERVICES
• Issuance of Environmental Sustainability Action Plan (ESAP)
21-24
Compliance Certificate (For new Application)
• Issuance of Environmental Sustainability Action Plan (ESAP)
25-28
Compliance Certificate (For Renewal of ESSAP Certificate)
• Issuance of Accreditation for Private Septage Haulers 29-31
• Issuance of manifest Receipts 32
• Application for Special Hauling Permit 33-37
• Application for Quarry Permit 38-43
• Release of impounded Vehicles 44-45
• Payment of Administrative fines and Corollary penalties for
violation of environmental laws for persons issued with citation 46-49
tickets
• Endorsement of Tree-cutting permit application to the Cebu city
50-51
Sangguniang Panlungsod
• Handling of Complaints 52-53
INTERNAL SERVICES
• Issuance of Certification (For Job Order Personnel and Tree 54
Planting)
CEBU CITY MEDICAL CENTER-HOSPITAL
55
EXTERNAL SERVICES
• Consultation on Non-Emergency Cases / Outpatient service 56-58
• Dispensing of Medical Supplies 59
• Dispensing of Medicines to non-admitted individuals 60-80
• Emergency Room and Ward Services
81-83
o Provision of Immediate Emergency
o Admission of Patients from ER to Specific ward 84
o Discharging of Patients 85-90
• Issuance of Discharge Clearance Slip 91-92
• Issuance of Medical and Medicolegal Certificates 93-94
• Laboratory Examination Services 95-99
• Organ imaging procedures 100-103
• Preparation of Case Summary 104-105
CEBU CITY MEDICAL CENTER – COLLEGE OF NURSING
(CCMC-CN) 106
EXTERNAL SERVICES
3
• Accreditation of Courses/ Subjects taken from other
Universities / Colleges (For Shiftee’s and Transferees who 107-108
have successfully passed the admission process)
• Application of Graduation 109
• Collection of school fees and other payments 112-113
• Enrollment Application 114-116
• Issuance of Student Records and other relevant documents for
Abroad purposes (e.g., Employment abroad, study abroad, 118-121
Foreign Employment Verification Request)
• Issuance of Student Records and other relevant documents for
LOCAL purposes (e.g., Local Employment, Scholastic 122-125
Records, Local Verification Request)
• Issuance of Student’s Semestral Report Card, Certificate of
Enrollment, Good Moral Character Certificate and 126-128
Recommendation Letter
• Screening Applicants (Freshmen and Transferees 129-132
CEBU CITY TRANSPORTATION OFFICE (CCTO)
133
EXTERNAL SERVICES
• Accommodate Complaints & Queries from Walk-in Clients 134
• Deputation of Government & Private Entities 135-136
• Fabrication and Installation / Maintenance of Traffic Signs
137-138
Pedestrian railings & pavement markings
• Issuance of Affidavit of Desistance and Motion to dismiss 139
• Issuance of Cebu City Traffic Operation Management
140-141
“CITOM” Driver’s I.D. Card
• Issuance of Certificate of Compliance (COC) on C.O. 2111
and C.O. 2000 (Vehicle Emission Control Ordinance and 142
Travel Line Ordinance)
• Issuance of Delivery Permit and Sticker 143-144
• Issuance of Endorsement for Fun Run / Parade / Procession/
145-146
Motorcade / Ricorida / & Road Closure Permit
• Issuance of Motorcycle for Hire /Motorcycle with side Car
147-148
(MCH/MC-SC) Special Permit
• Issuance of Temporary Road Closure for Scaffolding Permit 149
• Issuance of Temporary Road Parking Permit (TRPP) per
150-151
C.O. 2112
• Issuance of Travel Line Certificate for Public Utility Jeepneys
152-154
(PUJ)
• Issuance of Working Permit 155
• Registration of Non-motorized Vehicles (Bicycle, Trisikad, Rig
156
& Push Cart)
• Releasing of Clamped Vehicle 157
• Releasing of Non-motorized Vehicle under C.O. 2531
158-159
(Trisikad Ban / E-Bike Ordinance)
4
• Releasing of the Towed / Impounded Vehicles to the owner /
160-162
authorized representative
• Response to Hit and Run cases, left articles and other Traffic
163
Incidents reported via phone
OFFICE OF THE CITY ADMINISTRATOR (ADMIN)
164
EXTERNAL SERVICES
• Approval of Various Requests of Walk-In Clients 165
INTERNAL SERVICES
166
• Approval of Disbursement Voucher
• Approval of Obligation Request and Status (ORAS) 167
• Approval of Payroll (For Permanent and Casual
Employees) and Prelisting (For Job Orders and Barangay 168
Workers)
• Approval of Procurement-Related Documents
(Purchase Request (PR), Notice of Award, Notice to Proceed,
169
Purchase Order (PO), and Program of Works and Estimates
(POWE)
• Approval of Requisition and Issue Voucher (RIV) and
170
Fleet Cards for Fuel Allocation
• Issuance of Clearing Order 171
• Signing of Cheques 172
CITY AGRICULTURE DEPARTMENT (CAD)
173
EXTERNAL SERVICES
• Assistance to Urban Agriculture Program in Schools and
174
Households
• Assistance to Urban and Rural Reforestation Program 175-176
• Provision of Agricultural Trainings to Farmers and Interested
177
Participants
• Provision of Alternative Marketing and Development 178
• Provision of Free Crops and Livestock Insurance Program
o Processing of Application for Crop and Livestock 179
Insurance
o Processing of Claims for Crop and Livestock
180-181
Insurance
• Provision of Institutional Development Service Program 182-183
• Provision of Livestock, Poultry and Fishery Dispersal Program 184-185
• Provision of Technical and Initial Farm Inputs 186
CITY ASSESSOR’S OFFICE (CAO)
187
EXTERNAL SERVICES
• Issuance of Certificate of With or Without Improvement on a
188-189
Parcel of Land
• Issuance of Certificate of With or Without Property Holdings 190
• Issuance of Certified True Copy of Tax Declaration 191-192
5
• Issuance of Tax Declaration of Real Property (Land, Building
193-194
and Machinery)
• Cancellation of Tax Declaration 195-196
OFFICE OF THE CITY BUDGET OFFICER (CBO)
197
INTERNAL SERVICE
• Issuance of certification of appropriation balance 198
• Processing of approved budget for contract 199
• Processing of manpower request for job order 200
• Processing of obligation request and status 201-202
• Processing of project procurement management plan 203
• Processing of purchase request 204
• Review of the barangay and SK budget 205-206
CITY HEALTH DEPARTMENT (CHD)
207
EXTERNAL SERVICES
• Animal Bite Diagnosis and Treatment 208-210
• Conduct of Sanitation Inspection and/or water Sampling 211-213
• HIV Diagnosis and Treatment 214-215
• Issuance of Certificate of Attendance to Basic Food Safety
216
Seminar
• Issuance of Certificate of Portability 217-218
• Issuance of Death Certificate 219-220
• Issuance of Health Certificate 221-222
• Issuance of Human Remains Disposal (Burial) Permit 223-224
• Issuance of Medical Certificate 225
• Issuance of Pink Card / Picture Card 226-227
• Issuance of Sanitary Permit 228-230
• Medical And General Consultation 231
• Provision of Health promotion Programs in Different
232-233
Barangay Health Stations
• Provision of Medical Laboratory Diagnostics Procedures 234-245
• Provision of Oral Health or Dental Care 246
• Provision of radiology Outpatient Services 247-248
• Releasing of Diagnostics and Water Analysis results 249
• Sexually Transmitted Diseases Diagnostic and Treatment 250-251
• Tuberculosis (TB) cases Diagnostic and Treatment 252-255
CITY LEGAL OFFICE (CLO)
256
EXTERNAL SERVICES
• Provision of Legal Aide (a) Legal Opinion, (b) Contract Review,
257-258
(c) Comment, Recommendation and Other Communication
• Litigation of Cases 259-260
• Determination of violation and subsequent preparation of 261-262
6
Notices and Order (for PD 1096 violation, City Ordinance 2.1
No. 1656 other Revised Zoning Ordinance, Sanitation,
Violation, Anti-noise violation, Non-payment of business taxes
and/or fees, No Business permits
• Issuance of Certification of No Pending Administrative Case 263
• Issuance of Legal Opinion for PROBE / DWUP / CCENRO 264
CITY PLANNING AND DEVELOPMENT OFFICE (CPDO)
265
EXTERNAL SERVICES
• Issuance of Land Development Permit 266-269
• Issuance of Land Use Certificate 270-271
• Issuance of Locational Clearance to Commercial Establishments 272-273
• Issuance of Locational Clearance to Residential Establishments 274-275
• Issuance of Subdivision Approval 276-277
• Issuance of Zoning Clearance 278-279
CITY TREASURER’S OFFICE (CTO)
280
EXTERNAL SERVICES
• Assessment And Collection of Business Taxes, Fees and
281-282
Charges of New Business Establishments
• Assessment And Collection of Business Taxes, Fees &
283-284
Charges for Renewal of Business Permit
• Assessment And Collection of Special Permit Fee,
285-286
Miscellaneous Taxes, Fees and Other Charges
• Collection Of Miscellaneous Fees and Other Charges 287
• Collection Of Payment for Business Taxes, Fees & Charges 288
• Issuance Of Real Property Tax Assessment / Payment Slip 289
• Collection Of Social Amelioration Tax 290
• Issuance Of Assessment of Transfer Tax 291
• Issuance Of Certifications and Clearances to Business
292
Establishments
• Issuance Of Certificate of Availability of Funds 293-294
• Issuance of Certificate of Retirement of Business Permit 295-296
• Issuance Of Certification of No Delinquency on Market Stall
297
Rental Fees
• Issuance Of Checks 298-299
• Issuance Of Community Tax Certificate (Cedula) 300
• Issuance Of Compromise Agreement on Installment Payment
301
of Delinquent Taxes, Fees and Charges
• Issuance Of Real Property Tax Clearance or Payment
302-303
Certificate
• Merging Of Payroll 304
• Processing Of Cash Advance 305-307
7
• Registration Of Admission/Entrance Tickets of Movie Houses,
308-309
Terminals, Concerts and Other Similar Events/Activities
• Releasing Of Payments in Check 310
• Testing and Sealing of Instruments of Weights and Measures 311-326
DEPARTMENT OF ENGINEERING AND PUBLIC WORKS
(DEPW) 327
EXTERNAL SERVICES
• Asphalting of Roads 328-329
• Concreting of Roads 330-332
• De-Clogging of Drainage Canals 333-334
• Installation of Footpaths 335-336
• Patching of Pot Holes 337-338
• Provision of Survey Plan/Profile Cross-Section to Structures
339-340
Affected by Demolition
• Replacement of Manhole, Canal Covers 341-343
• Retreading of Roads 344-345
• Road Repair of Earth Roads 346-347
DEPARTMENT OF GENERAL SERVICES (DGS)
348
EXTERNAL SERVICES
• Addressing of various request 349-350
• Auto detailing and carwash of vehicles 351
• Corrective Maintenance/ Repair of vehicles 352-356
• Issuance of common-use supplies to authorized department
offices and other authorized government agencies
o Submission of Annual Procurement Plan for 357
Common-use supplies and equipment (APP-CSE)
Procurement Management Plan (PPMP)
o Issuance of supplies based on the approved Project
Procurement Management Plan (PPMP) of 358-359
departments/offices
• Issuance of Fuel to Authorized Government Vehicles
o Processing of letter request for fuel allocation for 360
newly procured vehicle and/ or re-issued vehicle
o Processing of Fuel Issuance Application Form 361-363
o Processing of Requisition Issuance Voucher (RIV)
364-365
for fuel (First-time processing)
o Processing of Requisition Issuance Voucher (RIV)
366-367
for fuel (Recurring monthly processing)
o Processing of Requisition Issuance Slip (RIS) for the
Withdrawal of Fuel from designated depot (DGS
368
Complex-SRP Depot issuance/ Fleet card fuel
service provider issuance)
• Issuance of Property Clearance 369-370
8
• Preventive maintenance/ repair of vehicles 371-374
• Processing of insurance claims for all moving and fixed assets
375-377
of the Cebu City Government
• Processing of Motor Vehicle LTO Registration Renewal 378-379
• Processing of renewal of GSIS Insurance for all moving and
380-381
fixed assets of the Cebu City Government
• Provision of City owned buses 382-387
• Provision of tents, tables, chairs & Stages 388-389
• Verification of Property Ownership 390-391
INTERNAL SERVICES
• Approval of consent and authority to use Cebu City owned 392
properties
• Processing of New/Re-issuance/Transfer of Acknowledgement
393-395
Receipt of Equipment (ARE)
• Processing of Property Accountabilities (MR Accountabilities) 396-397
• Processing of Property Return Service (PRS) 398-399
• Provision of Maintenance Services 400
DEPARTMENT OF PUBLIC SERVICES (DPS)
401
EXTERNAL SERVICES
• Delivery of Potable Water 402-403
• Portable Toilet Services 404-405
• Repair and Installation of Cebu City Lights 406
• Repair of Water Supply Facilities 407-409
DEPARTMENT OF MANPOWER DEVELOPMENT AND
PLACEMENT (DMDP) 410
EXTERNAL SERVICES
• Assistance To Companies for Job Vacancy Postings 411-412
• Conduct Of Special Program for Employment of Students
413-414
(SPES)
• Facilitation of Job Fair Permit Application of Cebu City
Companies 415-416
• to Department of Labor & Employment (Dole)
• Facilitation Of Livelihood Training Program 417
• Handle Jobstart Philippines Program 418-420
• Issuance of Diploma/Certificates for DMDP Graduates 421
• Provision of Guidance Advocacy Career through Career
Guidance and /Employment Readiness Seminar /Employment 422
Coaching
• Provision of Job Employment Opportunities through Jobs Fair 423
• Provision of Job Referral / Placement Program 424-425
• Provision of Labor Market Information 426
• Provision of On-The-Job (OJT) Training Referral 427
9
Provision of Technical-Vocational Skills Training 428
DEPARTMENT OF SOCIAL WELFARE SERVICES (DSWS)
430
EXTERNAL SERVICES
• Identification Of Social Pension Beneficiaries 431
• Intervention And Referral for Abandoned/ Unattached Senior
432
Citizen to Temporary/ Permanent Shelter
• Issuance Of Certificate of Indigency 433
• Issuance Of Pre-Marriage Counseling (PMC) Slip 434
• Issuance Of Travel Clearance 435
• Organizing & Issuance of Id Card to Women’s Welfare
436
Organization
• Organizing Senior Citizen in Cebu City 437
• Provision Of Case Management and Referral for Temporary
Shelter for Children in Need of Special Protection (CNSP) 438-439
And Children at Risk (CAR)
• Provision Of Case Management Services for Children in
Conflict with The Law Without Court Cases and Referral for 440-441
Temporary Shelter
• Provision Of Day Care Services 442-443
• Provision Of Financial Assistance to Person with Disability
444-446
(PWD)
• Provision Of Financial Assistance to The Individual in Crisis
Situation (Educational, Medicine, Burial, Transportation, 447-448
Hospital Bill, Transportation and Food Assistance)
• Provision Of Livelihood Financial Assistance Under Self-
449-451
Employment Assistance Program (SEAP)
• Provision Of Orientation on Magna Carta of Women Under
452-453
Ra 9262 And Ra 10361 And Referral for Temporary Shelter
• Provision Of Person with Disability (PWD) Id and Booklet
454
(New/ Renewal)
• Provision Of Preventive Health Care and Nutrition Program 455
• Provision Of Relief Assistance to The Victims of Disasters 456
• Provision Of Solo Parent’s ID 457
• Provision Of Supplemental Nutrition to Indigent Families -
458
Non-Local 4p’s Beneficiaries
• Provision Of Supplemental Nutrition to Night High School
459
Underweight Children
• Provision Of Supplemental Nutrition to Pre-School Children 460
• Provision Of Temporary Shelter - Anti-Mendicancy Program
(St. Benedict Joseph Halfway House)/ Residential Care and 461-462
Balik-Probinsya Program)
10
• Provision Of Temporary Shelter for Abused Women and
463-464
Children (Sta Rita De Cascia Women and Children’s Center)
• Provision Of Temporary Shelter for Children in Conflict with
Law (CICL) With Court Cases (Cebu City Operation Second 465
Chance Center)
• Receiving Of Application for Cash Incentives of Centenarian 466
• Updating Of Solo Parent’s Status 467
DEPARTMENT OF VETERINARY MEDICINE AND FISHERIES
(DVMF) 468
EXTERNAL SERVICES
• Registration and Vaccination of Pet Dogs and Cats 469
• Facilitation of the Redemption of Impounded Pets 470-471
• Neutering and Spaying of Pet Dogs and Cats 472-473
• Issuance of Veterinary Health Certificate 474-475
• Facilitation of the Surrender of Unwanted Pets 476-477
• Facilitation of the Adoption of Impounded Pets 478
• Conduct of Meat Inspection in different Registered Private
479-480
Slaughterhouses and Lechonan in the City
• Registration of Meat Delivery Vehicles 481-482
• Registration and Licensing of Private Slaughterhouses 483-484
• Registration and Licensing of Meat Establishments, Meat
485-486
Handlers, and Helpers
• Conduct of Re-inspection on Meat from different Meat
487-488
Stakeholders outside Cebu City
• Conduct of Post Abattoir Inspection in the different Markets
489
and Supermarkets in the City of Cebu
• Provision of Prevention and Treatment of Disease of
490
Livestock Animals
HUMAN RESOURCE DEVELOPMENT OFFICE (HRDO)
491
EXTERNAL SERVICES
• Recruitment for Casual Employees 492-494
• Recruitment for Permanent Positions 495-498
INTERNAL SERVICES
499-500
• Approval of GSIS retirement application form
• Conduct of Internal Training 501-502
• Handle Grievances and Impose Disciplinary Measures 503-504
• Issuance of Acceptance Letter for the
505
Resignation/Retirement/Transfer of Employees
• Issuance of Authority to/Attend Travel 506
• Issuance of Certificate of Rating per Individual Performance
507
Commitment Review (IPCR)
• Issuance of Certification for Long Computation of Leave Credit 508-509
11
Balances
• Issuance of Certified True Copy of Rated Individual
510
Performance Commitment Review (IPCR)
• Issuance of Certified True Copy of Appointment 511
• Issuance of First Day of Service Certification 512
• Issuance of Pay slip 513
• Issuance of Temporary Identification Card for Newly Hired
514
Employees
• Issuance of Certificate of Employment / Service Record 515
• Preparation and Processing of Payroll 516-517
• Processing of Electronic – DTR Biometric Correction 518
• Review and Approval of Leave Applicatios 519-520
MANAGEMENT INFORMATION AND COMPUTER SERVICES
(MICS) 521
EXTERNAL SERVICE
• Provision of Geographic Information System (GIS) Maps 522-524
INTERNAL SERVICE
• Application Development and Maintenance Service for Simple 525
Applications (Profiling, Data Entry Applications)
• Auxiliary Services 526
• Database Management 527
o GIS Metadata Management 528
• ICT Infrastructure Management
529
o Corrective Maintenance
o Inspection of ICT Procurement 530
o Network and Internet Provisioning 531-532
o Inventory of ICT Equipment 533-534
o Preventive Maintenance of ICT Equipment 535
• Provision of Management Information 536
OFFICE OF THE CITY ACCOUNTANT (OCA)
537
EXTERNAL SERVICES
• Issuance of Certification of No Unliquidated Financial
538-539
Assistance/schedule of Unliquidated Financial Assistance
• Issuance of Creditable Tax Withheld (BIR Form No. 2307) 540
INTERNAL SERVICES
541-542
• Issuance of Accountant’s Advice
• Issuance of Accounting Clearance Certificate 543-544
• Issuance of Certification of Last Salary Processed / Indexed 545
• Pre-Audit of Payroll and Voucher 546-550
OFFICE OF THE BUILDING OFFICIAL (OBO)
551
EXTERNAL SERVICES
12
•
Issuance of Annual Inspection and/or Tourism Endorsement 552-554
•
Issuance of Building Permit and/or Fencing Permit 555-558
•
Issuance of Certifications 559-560
•
Issuance of Certified true copy of Certifications 561-562
•
Issuance of Demolition Permit 563-564
•
Issuance of Drilling Permit 565-566
•
Issuance of Electrical Permit for qualified DWUP beneficiaries 567-568
•
Issuance of Excavation and Ground Preparation Permit 569-571
•
Issuance of Mechanical Installation Permit 572-573
•
Issuance of Mechanical Permit to Operate (new applicants
574-576
and renewal)
• Issuance of Occupancy Certificate 577-580
• Issuance of Scaffolding Permit 581-582
• Issuance of Signboard, Billboard, Directional Signs Permit 583-584
• Issuance of Streamer Permit 585-586
• Issuance of Temporary Sidewalk Enclosure Permit 587-588
• Replies to Communication and Queries 589
• Replies to complaints with Clarificatory conference 590-592
• Replies to complaints without Clarificatory conference 593-610
OFFICE OF THE CITY CIVIL REGISTRAR (OCCR)
611
EXTERNAL SERVICES
• Timely Registration of Certificate of Live Birth ERVICES 612
• Timely Registration of Certificate of Marriage 613
• Timely Registration of Certificate of Death 614
• Delayed Registration of Certificate of Live Birth 615-617
• Delayed Registration of Certificate of Marriage 618-619
• Delayed Registration of Certificate of Death 620-621
• Issuance of Civil Registry Record (Local Copy) 622-623
• Issuance of PSA-authenticated Civil Registry Record 624
• Issuance of Marriage License 625-626
• Approval of Petition for Correction of Entry/ies under R.A. 9048 627-628
• Approval of Petition for Change of First Name under R.A. 9048 629-631
• Approval of Petition for Correction of Entry/ies under R.A. 10172 632-634
• Registration of Court Decrees or Judicial Orders 635-636
• Registration of Legal Instrument 637-640
CEBU CITY DISASTER AND RISK REDUCTION AND
MANAGEMENT OFFICE (CCDRMO) 641
EXTERNAL SERVICES
• Assistance to Support Operations for Camp Coordination and
642
Camp Management
• Conduct of Disaster Preparedness Activities 643
13
• Conduct of Search and Rescue Operations 644
• Conduct of Training / Drill / lecture for Disaster Preparedness 645
• Cutting of Hazard Trees 646-647
• Dispatching of Responders / Ambulance Crew and Volunteers 648
• Dissemination of Public Alert 649
• Establishment of Incident Command System Facilities 650-651
• Issuance of CCTV Footage 652
• Issuance of Geohazard Certification 653
• Issuance of Geohazard Map 654
• Patient Medical Transfer (Hospital to Hospital) 655
• Patient Medical Transport (Diagnostics) 656
• Patient Medical Transport (Hospital to House) 657
• Response to Medical Emergency 658
OFFICE OF THE MAYOR (OM)
659
EXTERNAL SERVICES
• Issuance of Certifications and Endorsement Letters 660
• Processing of Various Requests from Walk-in Clients 661
INTERNAL SERVICES
662
• Approval of the Payroll for Barangay Personnel
• Approval of Project Procurement Management Plan (PPMP),
Purchase Request (PR), and Obligation Request and Status 663
(ORAS) of the attached offices of the Office of the Mayor
SANGGUNIANG PANLUNGSOD (SP)
664
EXTERNAL SERVICES
• Facilitate the request for inclusion in the agenda for the
665-668
session of the Sangguniang Panlungsod
• Facilitate the complaints filed against elected barangay
669-673
officials
• Issuance of certified true copy of City Ordinances, Resolutions,
674-675
Committee Reports and Minutes of the Sanggunian
SPECIAL BODIES UNDER OFFICE OF THE MAYOR 676
BANTAY-DAGAT
677
EXTERNAL SERVICES
• Conduct of Inspection of fish transported from other localities to
678
Cebu city
BARANGAY AFFAIRS OFFICE (BAO)
679
EXTERNAL SERVICES
• Issuance of Endorsements / Recommendations of barangay
680
request to concerned department for the following requests
• Processing of Lupon Tagapamayapa Payroll Financial Aid 681-683
• Provision of Financial Aid for Barangay Public and Safety
684-686
Officers (BPSO)
14
BURIAL ASSISTANCE PROGRAM (BAP)
687
EXTERNAL SERVICES
• Burial Financial Assistance Program 688-690
BUSINESS PERMIT LICENSING OFFICE/SPECIAL PERMIT
LIQUOR (BPLO) 691
EXTERNAL SERVICES
• Issuance of Business Permit (New) 692-693
• Issuance of Delivery Permits 694-695
• Issuance of Occupational or Working Permits 696
• Issuance of Special Permits 697
• Renewal of Business Permits 698-699
CEBU CITY COLLEGE SCHOLARSHIP PROGRAM (CCCSP)
700
EXTERNAL SERVICES
• Application for College Scholarship
701-702
o New Applicants
o Continuing Old Scholars 703-704
CEBU CITY PUBLIC LIBRARY (CCPL)
705
EXTERNAL SERVICES
• Assistance to eGovernment Services 706
• Circulation of Books for Home Reading (Borrowing, Returning
707-709
and Replacing of Lost Books)
• Conduct Educational Tour and Assist Academic Researchers 710-711
• Conduct Storytelling Sessions for Children 712-713
• Provision of Access to Books and Reference Materials 714-716
• Provision of Access to Electronic Braille for people with visual
717
impairment
• Provision of Computer and Internet Access for research
718
purposes
• Provision of Electric Charging Outlets / Charging Stations 719
• Issuance of Borrower's ID (New, Renewal and Replacement) 720-721
INTERNAL SERVI CE
722
• Issuance of Library Clearance
CEBU CITY RESOURCE MANAGEMENT AND DEVELOPMENT
CENTER (CREMDEC) 723
EXTERNAL SERVICES
• Booking for Venue, Food, and Accommodation 724-725
• Provision of Food Services 726
• Provision of Technical Assistance (TA) 727
• Scheduling Of CSC-Accredited and other Competency
728
Enhancement Training
CEBU CITY SPORTS COMMISSION (CCSC)
729
EXTERNAL SERVICE
15
• Issuance of Endorsement letter for the special permit application
of event organizers of foot races, fun runs and similar special
events on public thoroughfares or in any property or space of 730
public ownership in the City of Cebu pursuant to Ordinance No.
2309
CEBU CITY TOURISM OFFICE
731
EXTERNAL SERVICES
• Processing of License to operate of Hotel/Tourist
732-735
Inn/Apartelle/Pension House
• Processing of License to operate of Tour Guide 736-737
• Processing of License to operate of Tourist Transport (Land
738-740
Transport)
• Processing of License to operate of Tourist Transport (Vessel) 741-742
• Processing of License to operate for Travel and Tours Agency 743-745
CEBU HOSPITALIZATION ASSISTANCE AND MEDICINES
PROGRAM (CHAMP) 746
EXTERNAL SERVICES
• Provision of Hospital Bill Assistance and Laboratory /
747-748
Diagnostic Procedure and other Medical Services
• Provision of Reimbursement for the Hospital Bill Expenses 749-752
CIVIL SECURITY OFFICE (CSU)
753
EXTERNAL SERVICES
• Conduct of Investigation for Crimes/Illegal activities that
occurred within the premises of Cebu City Hall & its Satellite 754-755
Offices
• Posting of Documents at the City Hall Bulletin Board 756
• Provision of Access Thru Viewing of CCTV Camera Records 757
• Provision of Security to Foreign Dignitaries / VIP 758
INTERNAL SERVICES
• Inspection of Properties Withdrawn/Pulled Out of The 759
Premises of Cebu City Hall
• Posting of Personnel at Area Near Biometric Machine/Bundy
760
Clock
• Provision of Security Personnel for Special Occasions and
761
Financial Assistance Distribution
COMMISSION ON SUBSTANCE ABUSE PREVENTION (COSAP)
762
EXTERNAL SERVICES
• Assistance in the creation, revitalization and strengthening of
763
Barangay Anti-Drug Abuse Council (BADAC)
• Assistance thru referral to different drug rehab facility 764
• Conduct mandatory and random drug test to Cebu city
government, barangay employees and Law Enforcers 765
assigned in Cebu city
• Facilitation of Parents or Family Members with Drug Problems 766
16
• Information Education Campaign/Seminar on the ill effects of
767
drugs
• Post-Rehab Service 768-769
• Provision of Information Materials 770
• Registration for Community Based Drug Rehabilitation
771
Program (CBDRP)
• Registration for Out-patient Rehabilitation (AGAK / We Care
772-773
Program)
• Technical Assistance and Membership to the Cebu City Anti-
774
Drug Abuse Council (CADAC)
COMMUNITY SCOUTS
775
EXTERNAL SERVICE
• Social Welfare Services 776-777
CULTURAL HISTORICAL AFFAIRS OFFICE (CHAO)
778
EXTERNAL SERVICES
• Conduct Art, Chorale and Cultural Dance Workshop 779-780
• Conduct Seminar on Creating Barangay Profile 781-782
• Establishment Of a Local Registry of Cultural Properties 783
• Preservation Of Heritage Sites/Structures in The City of Cebu 784
• Provision Of Assistance to Various Programs of Artists, Art
Organizations, National Government Organizations (NGO), 785-786
• People’s Organizations (PO)
• Supervision of Museum as Venue for Various
787-790
• Activities
DIVISION FOR THE WELFARE OF THE URBAN POOR (DWUP)
791
EXTERNAL SERVICES
• Beneficiary Selection process 792-793
• Clearing of illegal Structure within the socialized housing site
794-795
of Cebu City
• Financial Assistance to Affected Families of Demolition 796-797
• Issuance of Certificate for Temporary Electrical Permit
798-799
connection
• Issuance of Certificate of Full Payment 800-801
• Issuance of Deed of Absolute Sale 802-803
• Issuance of DWUP Certification 804
INTERNAL SERVICES
805-806
• Conduct of Socio-Economic Survey
FORT SAN PEDRO
807
EXTERNAL SERVICES
• Collection of Admission Fees and Parking Fees 808
• Other Services
809
o Videos/photoshoot
17
• Reservation of Venues
810
o Queries thru telephone
o Walk-in guest/clients 811
MARKET OPERATIONS DIVISION (MOD)
812
EXTERNAL SERVICES
• Issuance of Market Certification 813
• Issuance of Special Activity Permit 814-815
• Release of Confiscated Items 816-818
• Renewal of Contract of Lease 819-820
OFFICE OF THE MUSLIM AFFAIRS AND INDIGENOUS
CULTURAL COMMUNITIES (OMAICC) 821
EXTERNAL SERVICES
• Conduct of feeding program in various Muslim communities 822
• Conduct of medical mission in various Muslim communities 823
• Issuance of certification for marriage, tribe and/or religion 824
• Provision of assistance for overseas Filipino workers in Arabic-
825
English translation
• Provision of assistance in securing the permit for the conduct
826-827
of Muslim cultural events
• Provision of burial assistance for transportation and processing 828
of travel documents
OFFICE OF SENIOR CITIZENS AFFAIRS (OSCA)
829
EXTERNAL SERVICES
• Issuance of Purchase Slip/ Booklet for Medicine/ Grocery 830
• Issuance of Senior Citizen Identification Card (ID) 831-832
• Provision of Burial Assistance to the Senior Citizen World War
833-835
II Veterans
• Provision of Cash Award to Centenarians 836-838
• Provision of Financial Assistance to Senior Citizens 839-841
• Replacement of Senior Citizen Identification Card (ID 842
PARKS AND PLAYGROUNDS COMMISSION
843
EXTERNAL SERVICES
• Request for the use of parks/plazas
844-846
(Plaza Independencia, Fuente Osmeña,
• Request for trimming
847
(Cutting/pruning/ball out of hazardous trees
INTERNAL SERVICES
848
• Request for landscaped
PEACE AND ORDER PROGRAM (POP)
849
EXTERNAL SERVICES
• Compliance of BPAT’S Supporting Documents for Processing 850-851
18
• Receiving Emergency / Crime Reports and Complaints via
852-853
Phone
PREVENTION RESTORATION ORDER BEAUTIFICATION
ENHANCEMENT (PROBE) 854
EXTERNAL SERVICES
• Clearing of illegal structures and/or obstruction or informal
settlers in the streets, sidewalks, parks & plazas, 3-meter 855-858
easement, riverbanks and other public places
• Releasing of Confiscated Items 859-860
• Regulating informal traders/sidewalk vendors 861
INTERNAL SERVICES
862-863
• Enforcement of Closure Order of business establishments
• Enforcement of Lifting Order of Closed Business
864
Establishment
• Inspection and verification of selected Business
865
establishments endorsed by BPLO for possible obstructions
PUBLIC INFORMATION OFFICE (PIO)
866
EXTERNAL SERVICES
• Handling of Complaints and Requests 867-868
INTERNAL SERVICES
869
• Provision of Sound System VICES
• Photo and Video Coverage 870
• Management of the Official social media Platform of the Public
871
Information Office
SOUTH RECLAMATION PROJECT MANAGEMENT OFFICE (SRP)
872
EXTERNAL SERVICES
• Assistance to SRP Locators & clients in their concerns and
873
needs
• Immediate response to vehicular accidents and other incidents
874
to ease up traffic situation at SRP
• Issuance of Clearance for the use of SRP as Venue of their
875
Activity
19
CEBU CITY
ENVIRONMENTAL AND
NATURAL RESOURCES
OFFICE (CCENRO)
EXTERNAL SERVICES
20
1. ISSUANCE OF ENVIRONMENT SUSTAINABILITY ACTION PLAN (ESAP)
COMPLIANCE CERTIFICATE (FOR NEW APPLICATION)
This service caters to clients/business establishment owners applying for Environment

Sustainability Actions Plan (ESAP) Compliance Certificate as one of the requirements for
the application of the business permit.
Office or Division: ESAP Section

Classification: Complex Transaction
Type of Transaction: (G2C) Government to Client
Who may avail? Applicant for new/renewal of business permit.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For New Application
1. Duly accomplished Environment Sustainable CCENRO PACD
Action Plan Form (2 copies), notarized, with
sketch of location.
2. Machine copy of the assessment sheet given by Applicant/Client
the City Treasurer’s Office
3. Machine copy of the OR based on the Applicant/Client
assessment paid from the City Treasurer’s Office
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Submit 1.1 Review the None 10 minutes ESAP Receiver
abovementioned requirements as to the
requirements to the completeness of data
ESAP receiving section and notarization.
1.2. Set the date of

inspection.
(Inspection is one
working day after the
application is filed)
2. Show the 2. Inspect the business None 3 days and 30 ESAP Inspector
environmental programs establishment wherein minutes assigned in the
implemented in the the inspector indicates area
office/location in the ESAP form
whether the
environmental
programs committed by
the applicant to be
implemented were
complied/not complied.
*Issues citation ticket

for non-compliant
business permit
applicant.
21
3.
A. For Compliant
Business Permittee
Present the ESAP Form 3. A.1 Validate the Administrative

containing the signature ESAP Form with notes None 15 minutes Aide III/ESAP
of the ESAP inspector and signature from the Validator
indicating compliance. Inspector.
3.
B. For Non-Compliant
New Business
Permittee
3.B.1 Validate the None 15 minutes Administrative
3.B.1. Present the ESAP ESAP Form with notes Aide III/ESAP
form with notes from the and signature from the Validator
inspector indicating non- Inspector.
compliance and the
yellow copy of the Note: The permittee
citation ticket issued. pays the corresponding
fine to the CTO on the
same date of his/her
appearance at
CCENRO or within the
seven-day grace period
indicated after the
issuance of the citation
ticket.
3.B.2 Proceed to CTO 3.B.2. Receive payment Please 10 minutes City Treasurer’s
for payment of the and issues Official see table Office (CTO)
corresponding fees. Receipt of fees Cashier
below
Note: After re-

inspection, he/she
proceeds to follow
procedure in Step 3
(A).
3.B.3 Present a 5 minutes Administrative
photocopy of the Original Aide III/ESAP
Receipt to the ESAP Validator
Receiving Section and
prepares for re-
inspection of his/her
establishment.
4. Acknowledge receipt 4. Issue Compliance None 10 minutes Administrative
of the Compliance Certificate to applicant Aide III/ESAP
Certificate by signing the and logs the same in Validator
Logbook. the Logbook.
Please 3 working
see table days, 1 hour
TOTAL
of fees and 35
below minutes
22
TABLE OF FEES PER CITY ORDINANCE
1. City Ordinance First Time Offender - a fine of P3, 000.00

No. 2241 Second Time offender- a fine of P4, 000.00
(As amended by City Third Time offender- a fine of P5,000.00 or an imprisonment of not less than
Ordinance No. 2286, one (1) year or both such fine and Imprisonment at the discretion of a court of
2376& 2258) competent jurisdiction.
“The Comprehensive
Anti-Smoking Compromise fee of ) P2, 000.00 (for first time offender not to be criminally
Ordinance of the City charge)
of Cebu”
Compromise fee for Php 2,500.00 (for first time offender whose complaint is
already filed and docketed in court in corresponding legal fees and other
incidental expenses have been incurred and/or paid but judgment thereto has
not yet been rendered)
2. City ONE THOUSAND PESOS (P1,000.00) not more than FIVE THOUSAND
Ordinance No. 1361 PESOS (P5,000.00)or by imprisonment of not less than one (1) month nor
(as amended) more than Six (6) months or both such fine and imprisonment at the discretion
“An ordinance of the court.
establishing a
System of garbage Compromise Fee (first time violator) shall be in the amount of FIVE (5)
collection, imposing HUNDRED PESOS (P500.00)
fees therefor, and
appropriating funds
for other related
purposes.”
3. City Ordinance ONE THOUSAND PESOS (P1,000.00) but not more than FIVE THOUSAND
No. 2031 PESOS (P5,000.00) or by imprisonment of not less than one (1) month to not
“An Ordinance for the more than six (6) months, or both fine and imprisonment at the discretion of
implementation of the court.
Solid Waste
Segregation at Compromise Fee (first time violator): FIVE (5) HUNDRED PESOS
source, providing (P500.00)
penalties for
violations thereof, and Community Service – If the violator cannot pay the compromise fee to be
the creation of a rendered at a place and scheduled determined by CCENRO.
special fund for
incentives”
4. City Ordinance 1. First year form implementation: a fine a fine of TWO THOUSAND PESOS (P
No. 2343 2,000.00).
“An Ordinance 2. Thereafter a fine of FIVE THOUSAND PESOS (P 5,000.00) and/or
regulating the use imprisonment of not more than six (6) months upon the discretion of the court
and sale of plastic and cancellation of the business permit of the establishment for a period of
shopping bags every one (1) year.
Wednesday, Friday
and Saturday of a
Compromise Fee (first time offender): ONE THOUSAND PESOS
week within the
(P1,000.00).
territorial jurisdiction
of the City of Cebu”
23
5. City • Any desludgers found guilty of violating prohibited acts no. 1-6 shall be
Ordinance No. 2398 punished by:
“An ordinance ✓ A fine of ONE THOUSAND PESOS (p1,000.00) – First offense;
providing for
Septage ✓ A fine of THREE THOUSAND PESOS (P3,000.00) - Second offense;
Management ✓ A fine of FIVE THOUSAND PESOS (P5,000.00) – Cancellation of the
Program for the City accreditation (Septic Haulers) and imprisonment of not less than
of Cebu” ONE (1) month nor more than SIX (6) months or both such fine and
imprisonment at the discretion of the court – third offence.
• Any person found guilty of violating prohibited acts nos. 7-12 shall be
punished by:
✓ A fine of ONE THOUSAND PESOS (P1,000.00) – First Offense;

✓ A fine of THREE THOUSAND PESOS (p3,000.00) – Second offense;
A fine of FIVE THOUSAND PESOS (P5,000.00) – or imprisonment of not

less than ONE (1) month nor more than SIX (6) months or both such fine
an imprisonment at the discretion of the court – Third offense
24
2. ISSUANCE OF ENVIRONMENT SUSTAINABILITY ACTION PLAN (ESAP)
COMPLIANCE CERTIFICATE (FOR RENEWAL OF ESAP CERTIFICATE)
This service caters to clients/business establishment owners applying for Environment

Sustainability Actions Plan (ESAP) Compliance Certificate as one of the requirements for the
application of the business permit.
Office or Division: ESAP Section

Who may avail? Applicant for new/renewal of business permit.
For Renewal of Application
1. Original/photocopy of the ESAP Compliance CCENRO PACD
Certificate of the previous year (for renewal only).
2. Machine copy of the assessment sheet given by the Applicant/Client
City Treasurer’s Office
3. Machine copy of the OR based on the assessment Applicant/Client
paid from the City Treasurer’s Office
1. Submit 1.1Review the None 10 minutes ESAP Receiver
abovementioned requirements as to
requirements to the the completeness of
ESAP receiving data and notarization.
section. 1.2 Set the date of
inspection.
(Inspection is one
working day after the
application is filed)
2. Show the 2. Inspect the None 3 days and 30 ESAP Inspector

environmental business minutes assigned in the
programs implemented establishment area where the
in the office/location wherein the inspector business/establi
indicates in the ESAP shment is
form whether the located
environmental
programs committed
by the applicant to be
implemented were
complied/not
complied.
*Issues citation ticket

for non-compliant
business permit
applicant.
25
3.
3.A. For Compliant
Business Permittee
Present the ESAP 3. A.1 Validate the None 15 minutes Administrative

Form containing the ESAP Form with Aide III/ESAP
signature of the ESAP notes and signature Validator
inspector indicating from the Inspector.
compliance.
3.
B. For Non-Compliant
Business Permittee
3.B.1. Present the 3.B.1 Validate the 15 minutes Administrative

ESAP form with notes ESAP Form with Aide III/ESAP
from the inspector notes and signature Validator
indicating non- from the Inspector.
compliance and the
yellow copy of the Note: The permittee
citation ticket issued. pays the
corresponding fine to
the CTO on the same
date of his/her
appearance at
CCENRO or within
the seven-day grace
period indicated after
the issuance of the
citation ticket.
3.B.2 Proceed to CTO 3.B.2. CTO receive Please see 10 minutes City Treasurer’s
for payment of the payment and issues table of fees Office (CTO)
corresponding fees. Official Receipt below Cashier
Note: After re-

inspection, he/she
proceeds to follow
procedure in Step 3
(A).
3.B.3 Present a 5 minutes Administrative
photocopy of the Aide III/ESAP
Original Receipt to the Validator
ESAP Receiving
Section and prepares
for re-inspection of
his/her establishment.
4. Acknowledge receipt 4. Issue Compliance None 10 minutes Administrative
of the Compliance Certificate to applicant Aide III/ESAP
Certificate by signing and logs the same in Validator
the Logbook. the Logbook.
TOTAL Please see 3 working
table of days, 1 hour
fees below and 35
minutes
26
TABLE OF FEES PER VIOLATION PER CITY ORDINANCE
1.City Ordinance No. First Time Offender - a fine of P3, 000.00

2241 Second Time offender- a fine of P4, 000.00
(As amended by City Third Time offender- a fine of P5,000.00 or an imprisonment of not less than
Ordinance No. 2286, one (1) year or both such fine and Imprisonment at the discretion of a court
2376& 2258) of competent jurisdiction.
“The Comprehensive
Anti-Smoking Compromise fee of) P2, 000.00 (for first time offender not to be criminally
Ordinance of the City charge)
of Cebu”
Compromise fee for Php 2,500.00 (for first time offender whose complaint
is already filed and docketed in court in corresponding legal fees and other
incidental expenses have been incurred and/or paid but judgment thereto
has not yet been rendered)
2.City Ordinance No. ONE THOUSAND PESOS (P1,000.00) not more than FIVE THOUSAND
1361 (as amended) PESOS (P5,000.00) or by imprisonment of not less than one (1) month nor
“An ordinance more than Six (6) months or both such fine and imprisonment at the
establishing a discretion of the court.
System of garbage
collection, imposing Compromise Fee (first time violator) shall be in the amount of FIVE (5)
fees therefor, and HUNDRED PESOS (P500.00)
appropriating funds
for other related
purposes.”
3.City Ordinance No. ONE THOUSAND PESOS (P1,000.00) but not more than FIVE
2031 THOUSAND PESOS (P5,000.00) or by imprisonment of not less than one
“An Ordinance for the (1) month to not more than six (6) months, or both fine and imprisonment at
implementation of Solid the discretion of the court.
Waste Segregation at
source, providing Compromise Fee (first time violator): FIVE HUNDRED PESOS
penalties for violations (P500.00)
thereof, and the
creation of a special Community Service – If the violator cannot pay the compromise fee to be
fund for incentives” rendered at a place and scheduled determined by CCENRO.
4.City Ordinance No. 4. First year form implementation: a fine a fine of TWO THOUSAND PESOS
2343 (P 2,000.00).
“An Ordinance 5. Thereafter a fine of FIVE THOUSAND PESOS (P 5,000.00) and/or
regulating the use and imprisonment of not more than six (6) months upon the discretion of the
sale of plastic shopping court and cancellation of the business permit of the establishment for a
bags every period of one (1) year.
Wednesday, Friday
and Saturday of a
week within the
(P1,000.00).
territorial jurisdiction of
the City of Cebu”
27
6. City Ordinance • Any desludgers found guilty of violating prohibited acts no. 1-6 shall be
No. 2398 punished by:
“An ordinance ✓ A fine of ONE THOUSAND PESOS (p1,000.00) – First offense;
providing for Septage
Management ✓ A fine of THREE THOUSAND PESOS (P3,000.00) - Second offense;
Program for the City ✓ A fine of FIVE THOUSAND PESOS (P5,000.00) – Cancellation of the
of Cebu” accreditation (Septic Haulers) and imprisonment of not less than
ONE (1) month nor more than SIX (6) months or both such fine and
imprisonment at the discretion of the court – third offence.
• Any person found guilty of violating prohibited acts nos. 7-12 shall be
punished by:
✓ A fine of ONE THOUSAND PESOS (P1,000.00) – First Offense;

✓ A fine of THREE THOUSAND PESOS (p3,000.00) – Second offense;
A fine of FIVE THOUSAND PESOS (P5,000.00) – or imprisonment of not

less than ONE (1) month nor more than SIX (6) months or both such
fine an imprisonment at the discretion of the court – Third offense
28
3. ISSUANCE OF ACCREDITATION FOR PRIVATE SEPTAGE HAULERS
This service caters to clients/business establishment owners who are engaged in the service
of septic desludging.
Office or Division: CCENRO-Mining Section

Classification: Highly Technical Transaction
Type of Transaction: G2C-Government to Citizen
Who may avail: Those who are engaged in the service of septic tank desludging.
Environmental Sanitation Clearance (ESC) Department of Health (DOH)
Sanitation Permit Cebu City Health Department (CCHD)
Business Permit Business Permit Licensing Office (BPLO) Cebu
City Government
ESAP Compliance Certificate Cebu City Environment & Natural Resources
Office (CCENRO)
Letter of Approval from Metropolitan Cebu MCWD
Water District (MCWD)
OR/CR of service Vehicle from the client Applicant

1. Submit the filled-up 1. Validate the None 15 minutes Septage
Accreditation Form and requirements Management in
requirements listed above submitted and charge
informs of the
to the receiving section of
payment to the City
the Septage Management Treasurer’s Office
Program. (CTO) in the amount
of Five Thousand
Pesos (P 5,000.00).
2. Receive the Payment Slip 2. Issue a Payment None 10 minutes Septage
from Receiving Section Slip corresponding to Management in
the Accreditation Fee charge
3. Pay the required fee to 3.Issue an Official P5,000.00 15 minutes CTO Cashier
the CTO Cashier Receipt (Annual
Accreditati
on Fee
per
CCSMB)
4. Present the Official 4. Schedule the date none 5 minutes Septage
Receipt of Payment to of inspection. Management in
Receiving section charge
5. Guide the CCENRO 5. Inspect and None 3 days and 2 Septage
Inspector during inspection. validate company’s hours Management
office, garage, Progam
manpower, and Inspectors
hauling trucks.
5.1. Prepare an None 30 minutes Cebu City
Inspection Report Septage
29
with Photos to be Management
included in the Progam
Agenda for the Inspectors and
Regular Meeting of SMB Secretariat
the Septage Board
5.2. Discuss the None 4 days Cebu City
application during and 1 hour Septage Board
the Septage Members
Management Board
Meeting.
Note: Schedule of
regular meeting is
every Thursday in
the morning
5.3. Prepare the None 1 hour and 30 CCSMB
Minutes of the minutes Secretariat
Meeting with action
taken whether
approving/disapprovi
ng the application.
5.4. Inform the Client

of the action taken
Note: For Non -

Compliant Septage
Company
Informs authorized
representative of the
deficiencies and give
time to comply.
(During this period of

lack of compliance,
the septage hauling
company shall not be
issued with Manifest
Receipts, which
means a temporary
suspension of its
desludging and
hauling activities
pending compliance)
After compliance,
he/she proceeds to
follow Step 2.
6. Receive the original copy 6. Issue an
of Accreditation Certificate. Accreditation
Certificate with
original signature by
30
duly-authorized None 15 minutes CCSMB
signatory of Secretariat
CCENRO/Departme
nt Head
6.1. Compile a copy

of the Accreditation
Certificate
TOTAL Php 7 days and 6
5,000.00 hours
31
4. ISSUANCE OF MANIFEST RECEIPTS
This service caters to those who are engaged in the service of septic tank desludging and
issued with Accreditation Certificate. The Manifest Receipt is issued in order to identify the
source of septic waste.

Classification: Simple Transaction
Who may avail: Those who are engaged in the service of septic tank desludging
and issued with Accreditation Certificate.
Accreditation Certificate Issued by CCENRO
Approval letter from MCWD for STP disposal MCWD
1. Submit the 1. Review the None 10 minutes Septage
requirements and the documents Management
Receipt from MCWD Program
indicating how many Receiving
trucks are paid to be Officer
used, to the receiving
section of the Septage
Management Program.
2. Receive the Payment 2. Issue a Payment None 5 minutes Septage
Slip from Receiving Slip corresponding Management
Section to the number of Program
Manifest Receipts to Receiving
be paid and claimed. Officer
2.1 Prepare the None 25 minutes
Manifest Receipts
3. Proceed to CTO and 3. Issue an Official Php 150 per 15 minutes CTO Cashier
pay the corresponding Receipt Truck
amount.
4. Show the Official 4. Release the None 30 minutes Septage
Receipt of Payment to Manifest Receipts Management
Receiving section after showing the Program
original receipts of Receiving
the payment made. Officer
Php 150 1 hour and 25
TOTAL per Truck minutes
32
5. APPLICATION FOR SPECIAL HAULING PERMITS
This service caters to those who are engaged in the disposal of leftover minerals/mineral
products/by-products by mining operators, mining/quarry permit holders, or waste mineral
produce generated/produced by government/private contractors/private individuals in the
course of their lawful operation or construction/site development activities.

Classification: Highly Technical
Who may avail: Those who are engaged in the disposal of leftover minerals/mineral
products/by-products by mining operators, mining/quarry permit
holders, or waste mineral products generated/produced by
government/private contractors/private individuals in the course of
their lawful operation or construction/site development activities.
Application Form for Special Hauling Permit CCENRO
Locational Clearance City Zoning Board/Cebu City Planning Dept.
Office (CCPDO)
Building Permit Office of the Building Officials (OBO)
Environmental Clearance Certificate (ECC) or Environmental Management Bureau (EMB)
Certificate of None Coverage (CNC)
Sketch Plan Applicant
Approved Subdivision Plan Applicant
Approved Site Development Plan Cebu City Planning Department Office
(CCPDO)
Letter of Consent of Lot Owner and Tax
Declaration or Title to be furnished for the Applicant
final Disposal Site of excess materials.
Barangay Clearance of Disposal Site Applicant
indicating NO OBJECTION from the
concerned barangay
Authorization Letter for the Following:
For Corporation - a Notarized Board
Secretary Certificate that the person
transacting with the office is duly
authorized by the company. Applicant
For Single Proprietorship - Signed

Authorization Letter from the owner,
attesting that the person is authorized to
submit and process the application of
hauling permit
For DPWH/Department of Engineering and Office if the Building Officials (OBO)
Public Works (DEPW) projects: DPWH/ Department of Engineering and
Public Works (DEPW)
Demolition Permit
Noticed of Award
33
FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Submit the duly 1. Review the None 15 minutes Mining Section
filled-up Special Application Form in Receiving
Permit for Hauling and requirements. Officer
Application Form to
the CCENRO Mining
Regulatory Program
Receiving Section
and the requirements
listed above.
2. Receive the 2. Issue a payment None 10 minutes Mining Section
Payment Slip from slips for the payment in charge
Receiving Section of Filing Fee and
Verification Fee, if
the documents
submitted are
complete.
3. Proceed to CTO 3. Issue an Official see table of fees 15 minutes CTO Cashier
for the payment of Receipt below
the corresponding
amount
4. Present the 4.Schedule the date None 10 minutes Mining Section
Official Receipt of of inspection in charge
Payment to the
receiving area of the
Mining Section
5. Guide the 5. Conduct an None 3 days and 2 Mining
Inspection team at Inspection hours Inspectors
the location.
Note: Inspection
schedules are every
Tuesday and Friday
5.1. Prepare an None 1 hour Mining
Inspection Report Inspectors and
and Photos to be Board
included in the Secretariat
Agenda for the
Regular Meeting of
the Cebu City Mining
Regulatory Board
5.2. Discuss the None 4 days and 4 Secretariat &

application during hours CCMRB
the Mining Members
Regulatory Board
meeting
Note: Schedule of
regular meeting is
on Thursdays
34
5.3. Draft a CCMRB None 2 days and25
resolution and be minutes
signed by the
secretariat and the
Presiding Officer
covering the
approval or
disapproval of the Secretariat of
application and the Board
stating the reasons
thereof.
5.4. Inform the None 5 minutes
applicant of the
status of the
application.
5.5. Prepare and None 30 minutes Mining Section
submit the copy of in charge
the Special Hauling
Permit for the
particular application
5.6. Endorse the None 3 days and 2
copy of the Special hours
Hauling Permit to
the City Mayor along
with the complete
requirements
including the
CCMRB resolution
for approval and
signing of the
application.
5.7. Receive the 25 minutes
copy of the signed
Special Hauling
Permit from the
office of the City
Mayor None Mining Section
5.8. Inform the 5 minutes in charge
applicant to get the
copy of approved
application.
6. Receive the 6. Issue a Payment None 15 minutes Mining Section
Payment Slip Slip for the Tax on in charge
Minerals/ Extraction
Fee and Delivery
Receipt covering the
initial volume of
minerals to be
extracted as stated
in the approved
Special Hauling
Permit and the
amount representing
payment for Delivery
35
Receipt (DRs)
equivalent to the
initial volume.
Note: One (1)

booklet of DR is
equivalent to 500
cubic meters
One DR (in
triplicate form) is
good for 10 cubic
meters;
-Only the number of
DRs that correspond
to the ACTUAL
volume shall be
released. In the case
of volume of
materials less than
500 cubic meters,
the remaining
unused but paid
DRs shall be filed at
CCENRO under the
name of the
permittee, and
ONLY the permittee
can use it in future/
succeeding
applications.
7. Proceed to CTO 7. Issue an Official Tax on Minerals 15 minutes CTO In-charge
and pay the Receipt (10% x fair
corresponding market value x
amount cubic meter of
mineral) and
Delivery Receipt
(250 per booklet,
one booklet is
equivalent to 500
cubic meters)
8. Submit a copy of 8. Validate the None 15 minutes Mining Section
the official receipt of Official Receipt. in charge
payment of the Tax
on Minerals and
Delivery Receipts to
Receiving Officer of
the Mining Section of
CCENRO
9. Receive the 9. Release the None 25 minutes
Special Hauling Original copy of the
Permit and the signed Special
Delivery Receipts Hauling Permit and
the Delivery Mining Section
Receipts in charge
36
9.1. Compile a copy None 5 minutes
of the Special
Hauling Permit
Filing Fee, 13 days, 4
Verification Fee, hours and 35
TOTAL Tax on Minerals minutes
(10% x fair
market value x
cubic meter of
mineral) and
Delivery Receipt
(250 per booklet,
one booklet is
equivalent to
500 cubic meter)
(See table
below)
TABLE OF FEES PER CITY ORDINANCE NO. 2115
Cebu City SECTION 37. Application for Industrial Sand and Gravel Permit
Mining
Ordinance 37.0.1 Filing/Renewal Fee ---5,000.00/Application
No. 2115 37.0.2 Registration Fee …… 3,000.00/Permit
37.0.3 Evaluation of EPE …… 3,000.00/EPEP
37.0.4 Clearance Fee ……3,000.00/Application
37.0.5 Transfer Fee …3,000.00/Application or Permit
37.1 Application for Small-Scale Mining Permit
37.1.1 Filing Fee/Renewal Fee

a. For Individual ………… 2,000.00/Application
b. For Corparation, Cooperative,Association or Partnership…........3,000.00/Application
37.1.2 Transfer Fee

b. For Corparation, Cooperative, Association or Partnership …....... 3,000.00/Application
37.2 Exclusive Sand and Gravel Permit ….. 500.00/Application

37.3 Government Gratuitous Permit (GGP) …….. 300.00/Application
37.4 Private Gratuitous Permit (PGP) ……… 300.00/Application
37.5 Commercial Guano Permit (CGup) ……… 300.00/Application
37.6 Gratuitous Guano Permit (GGup) ……… 300.00/Application
37.7 Gemstone Gathering Permit (GeGP) ……… 300.00/Application
37.8 Pebble Picking Permit (PPP) 300.00/Application
37.9 Communal Extraction Permit (CEP) ……300.00/Application
SECTION 38. APPLICATION FOR ORE TRANSPORTATION PERMIT
a. For Metallic …. 2,000.00/Application
b. For Non-Metallic …….. 1,000.00/Application
SECTION 39. TAX ON MINERALS
Formula for Tax on Minerals :
( 0.10 x fair market value x cubic meter of mineral) and Delivery Receipt (250 per
booklet, one booklet is equivalent to 500 cubic meter)
37
6. APPLICATIONS FOR QUARRY PERMITS
This service caters to those who are engaged in the quarrying operation for minerals
classified as quarry resources in public and/or private lands, which shall cover an area of not
more than five (5) hectares is granted Quarry Permit and for a period of five (5) years
renewable for like periods but not to exceed twenty-five (25) years. Provided, that application
for renewal shall be filed before the expiry date of the Permit. Provided, finally, that no
Quarry Permit shall be issued or granted on any area covered by a Mineral Agreement or
Financial or Technical Assistance Agreement (FTAA), except on areas where a written
consent is granted by the Mineral Agreement or FTAA Contractor.

Type of Transaction: G2C-Government to Client
Who may avail: Those who are engaged in the quarrying operation for minerals
classified as quarry resources in public and/or private lands.
Application Form CCENRO
An Application for a Quarry Permit shall be accomplished
and filed in five (5) copies in the prescribed form (placed in
a folder) duly subscribed and sworn to by the applicant or
his duly authorized representative before a Notary Public,
and stating particularly the following:
• Full name and post office/business address;
• Applicant’s citizenship, age, sex, and civil status in
the case of an individual, and in case of partnership,
corporation, cooperative, or association the place
and date of registration of its articles of
partnerships/incorporation/cooperation; Applicant
• Latest General Information and Board Resolution in
case of a corporation;
• Size of area applied for; and
• The type and quantity of the mineral/quarry
resources sought to be extracted and disposed of.
Mandatory Requirements:
• Survey/sketch plan in five (5) copies and the

corresponding technical description of the area Applicant
applied for, prepared, signed, and sealed by any
licensed Geodetic Engineer.
• In case of partnership or corporation, the articles of
partnership or incorporation together with the by-laws
thereof duly registered with the Securities and
Exchange Commission (SEC); if a cooperative, a
certificate of registration with the Cooperative
Development Authority (CDA).
• Work Program which shall contain a Rehabilitation
Plan f the area applied for/Project Description/Profile.
Applicant
38
• Proof of financial capability to undertake the
activities pursuant to the Work Program or Project
Description/Profile, such as the following:
• For individuals, duly sworn statement of Assets and
Liabilities, credit lines and income tax returns for the
preceding three (3) years;
• For corporations, partnerships, associations or
cooperatives, latest Audited Financial Statements,
credit lines, bank guarantees and/or similar
negotiable instruments.
Applicant
• Other Requirements:
• Area clearance or certification issued by the Office Mines & Geosciences Bureau,
of Mines and Geosciences Bureau, Region VII; Region VII
• In case of partnership or corporation, the articles of
partnership or incorporation together with the by-
laws thereof duly registered with the Securities and Applicant
Exchange Commission (SEC); if a cooperative, a
certificate of registration with the Cooperative
Development Authority (CDA).
• Work Program which shall contain a Rehabilitation
Plan of the area applied for/Project
Description/Profile.
• Proof of financial capability to undertake the
activities pursuant to the Work Program or Project
Description/Profile, such as the following:
Other Requirements:
• Brgy. Resolution where the project will be located.

• Land Title
• Area clearance or certification issued by the Office
of Mines and Geosciences Bureau, Region VII;
• Environmental Compliance Certificate
(ECC)/Certificate of Non-Coverage Applicant
(CNC)/Exemption;
• CMRB endorsement;
• In areas covered by established government
reservations other than Mineral reservation,
clearance from the government agency concerned;
39
• In areas covered by applications for Financial or
Technical Assistance Agreement (FTAA), written
consent of the FTAA applicants for quarry
resources, mining/quarrying applications, provided
that sand and gravel permit application shall not
require consent from the FTAA. Exploration
Permit/Mineral Agreement Applicant, except for
mineral agreement or exploration permit application
covering sand, gravel and or alluvial gold subject to
the guidelines formulated by the Director of MGB.
• Operating Agreement/Contract between holder/s of
valid and existing mining rights with qualified
person/s or consent, as may be applicable;
Other requirements as may be required by the City of
Cebu.
• Identified buffer zone (ten-meter retention)

• Abandon Plan Applicant
• Minutes of the Public Hearing in the Barangay
• Subdivision Plan
• Work Program with Rehabilitation Plan

1. Submit the duly 1. Review the Application None 30 minutes Mining Section
filled-in Application Form and requirements in Receiving
Form to the Officer
CCENRO Mining
Regulatory Program
Receiving Section
and the
requirements
2. Receive the 2. Issue a payment slips None 10 minutes Mining Section
Payment Slip from for the payment of Filing in Receiving
Receiving Section Fee and Verification Fee. Officer
3. Proceed to CTO 3.Issue an Official Receipt Please see 15 minutes CTO Cashier
for the payment of table below
the corresponding
amount
4. Present the 4.Schedule the date of None 15 minutes Mining Section
Official Receipt of inspection in charge
Payment to
Receiving section
5. Guide the 5. Conduct an Inspection None 3 days and 4 Mining Program
inspection team in Hours Inspectors
the location. Note: Inspection Schedule
is every Tuesday and
Friday
40
5.1. Prepare an Inspection None 1 hour Mining Program
Report and Photos to be Inspectors and
included in the agenda for CCMRB
the Regular Meeting of the Secretariat
Mining Regulatory Board
5.2. Discuss the None 4 days, Secretariat&

application during the 4 hours CCMRB
Mining Regulatory Board Members
meeting
Note: Meeting Schedule is

every Thursday
5.3. Draft a CCMRB None 2 days and 25 Secretariat &
resolution and be signed minutes CCMRB
by the secretariat and the Members
Presiding Officer covering
the approval or
disapproval of the
application and stating the
reasons thereof.
5.4. Inform the applicant 5 minutes
on the status of the
application
5.5. Prepare the Special None 30 minutes Mining Section
Hauling Permit. in charge
5.6 Endorse the Special None 3 days

Hauling Permit to the City
Mayor for approval and
signing of the application
along with the complete
requirements including the
CCMRB resolution.
5.7. Receive the signed None 25 minutes
Quarry Permit from the
office of the City Mayor.
5.8. Inform the applicant to None 5 minutes

get the copy of approved
application, also for the
payment of Tax on
Minerals/ Extraction Fee
and Delivery Receipt prior
to the releasing of the
permit.
6. Receive the 6. Issue a Payment Slip None 15 minutes Mining Section
Payment Slip from for the Tax on Minerals/ in charge
the receiving section Extraction Fee and
Delivery Receipt covering
the initial volume of
41
minerals to be extracted
as stated in the approved
Quarry Permit and the
amount representing
payment for Delivery
Receipt (DRs) equivalent
to the initial volume.
Note: One (1) booklet

of DR is equivalent to
500 cubic meters One
DR (in triplicate form)
is good for 10 cubic
meters;
-Only the number of DRs
that correspond to the
ACTUAL volume of
materials less than 500
cubic meters, the
remaining unused but paid
DRs shall be filed at
CCENRO under the name
of the permittee, and
ONLY the permittee can
use it in future/
succeeding applications.
7. Proceed to CTO 7. Issue an Official Receipt Please see 15 minutes CTO Cashier
for the payment of (Tax on Minerals table below
the corresponding and Delivery Receipt)
amount
8. Present the 8. Validate the official None 15 minutes Mining Section
official receipt of Receipt. in charge
payment of the Tax
on Minerals/
extraction Fee to
Receiving Officer of
the Mining Section
of CCENRO
9. Receive the 9. Release the original None 25 minutes Mining Section
original special copy of the signed in charge
hauling permit and Quarry Permit and the
delivery receipt. Delivery Receipts
9.1. Compile a copy of None 5 minutes
the Special Hauling
Permit
see table 13 days, 3
TOTAL below hours and 55
minutes
42
TABLE OF FEES PER CITY ORDINANCE NO. 2115
Cebu City SECTION 37. Application for Industrial Sand and Gravel Permit
Mining
Ordinance 37.0.1 Filing/Renewal Fee ---5,000.00/Application
No. 2115 37.0.2 Registration Fee …… 3,000.00/Permit
37.0.3 Evaluation of EPE …… 3,000.00/EPEP
37.0.4 Clearance Fee ……3,000.00/Application
37.0.5 Transfer Fee …3,000.00/Application or Permit
37.1 Application for Small-Scale Mining Permit
37.1.1 Filing Fee/Renewal Fee

c. For Individual ………… 2,000.00/Application
d. For Corparation, Cooperative,Association or
Partnership…........3,000.00/Application
37.1.2 Transfer Fee

b. For Corparation, Cooperative,Association or Partnership ….......
3,000.00/Application
37.2 Exclusive Sand and Gravel Permit ….. 500.00/Application

37.3 Government Gratuitous Permit (GGP) …….. 300.00/Application
37.4 Private Gratuitous Permit (PGP) ……… 300.00/Application
37.5 Commercial Guano Permit (CGup) ……… 300.00/Application
37.6 Gratuitous Guano Permit (GGup) ……… 300.00/Application
37.7 Gemstone Gathering Permit (GeGP) ……… 300.00/Application
37.8 Pebble Picking Permit (PPP) 300.00/Application
37.9 Communal Extraction Permit (CEP) ……300.00/Application
SECTION 38. APPLICATION FOR ORE TRANSPORTATION PERMIT
a. For Metallic …. 2,000.00/Application
b. For Non-Metallic …….. 1,000.00/Application
SECTION 39. TAX ON MINERALS
Formula for Tax on Minerals :
( 10% x fair market value x cubic meter of mineral) and Delivery Receipt (250 per
booklet, one booklet is equivalent to 500 cubic meter)
43
7. APPLICATION FOR RELEASED OF IMPOUNDED HAULER’S VEHICLE/S
This service caters to Owners and/or drivers of vehicles impounded by deputized mining
enforcers under the CCENRO/Office of the Mayor for violation of any pertinent provisions of
City Ordinance No. 2115 as amended by City Ordinance No.2187.

Who may avail: Owners and/or drivers of vehicles impounded by deputized
mining enforcers.
Temporary Seizure receipts issued by the deputized Applicant (the copy issued by the
enforcers, which provides information of the following: Apprehending CCENRO Enforcer)
• Name of owner and driver;
• Date and place of apprehension;
• Type of vehicle and plate number;
• Volume of minerals being transported at the
time of apprehension;
• Violation(s) committed; and Name of
apprehending enforcers.
Temporary Receipt of Applicant (the copy issued by the

Conveyance/Equipment/Tools/Mineral Products Seized Apprehending CCENRO Enforcer)
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
TIME RESPONSIBLE
1.Present the 1. Review the None 10 minutes Mining Section
Temporary Seizure Temporary Seizure Receiving
Receipt to the Receipt as well as Officer
Mining Regulatory the Temporary
Program Section Receipt of
Conveyance/Equipm
ent/Tools/Mineral
Products Seized.
2.Present 2. Prepare the None 30 minutes Mining Section

himself/herself to payment Slip in charge
CCENRO representing the
amount to be paid
subject to the menu
of graduated
penalties.
3. Receive the 3.1. Issue Payment None 15 minutes Mining Section
Payment Slip Slip to the applicant Receiving
3.2. Advise the client Officer
to pay
Corresponding
amount at CTO
44
4. Proceed to CTO 4. Issue an Official 1st violation - 15 minutes CTO Cashier
for the payment of Receipt P2,000.00
the corresponding 2nd violation -
amount P3,000.00
3rd violation-
P5,000.00
Plus 10% of the
market value per
cubic meter of the
minerals
transported
5. Present the 5.1. Receive the None 15 minutes Mining Section
Official Receipt to original receipt. Receiving
the Receiving 5.2. Issue an original Officer
Officer of the copy of the signed
Mining Board Release Order, with
the condition that the
violator pays the
storage fees
according to the
number of days the
vehicle was
impounded to the
City impounding
area
1st violation - 1 hour and 25
P2,000.00 minutes
2nd violation -
P3,000.00
TOTAL 3rd violation-
P5,000.00
Plus 10% of the
market value per
cubic meter of the
minerals
transported
45
8. PAYMENT OF ADMINISTRATIVE FINES AND COROLLARY PENALTIES
FOR VIOLATION OF ENVIRONMENTAL LAWS FOR PERSONS ISSUED
WITH CITATION TICKETS
This service caters to persons, natural or juridical, issued with citation tickets for violation of
environmental ordinances who opted to settle their violations through payment of
administrative fines and corollary penalties.
Office or Division: ENFORCEMENT AND MONITORING (EMU) SECTION

Classification: Simple
Who may avail: Persons, natural or juridical, issued with citation tickets for violation
of environmental ordinances.
Yellow copy of the citation ticket issued by the Client (the copy given by the Apprehending
deputized enforcer. CCENRO Enforcer)
Identification card(s) of the violator. Client
1. Present the yellow 1.1. Review the
copy of his/her citation circumstances of the
ticket to CCENRO alleged violation.
PACD.
(Should there be
merit, the violator is
presented with a
menu of options
including payment of
relevant
administrative
fine/compromise fee
stated in the
ordinance, or
community service
should the violator
lacks the capacity to
pay the administrative
fine.) None 30 minutes CCENRO PACD
1.2. Instruct the Client and EMU Officer
to pay the penalty to
the CTO Cashier
(For the community

service, the Officer
will schedule him/her
to join a regular clean-
up or a tree planting
activity supervise by
CCENRO)
46
2. Proceed to CTO for 2. Issue an Official See table 15 minutes City Treasurer’s
payment of the Receipt below Office Cashier
corresponding amount
3. Submit a copy of the 3. File the OR and the None 10 minutes EMU Officer
official receipt and the copy of the citation
yellow citation ticket to ticket paid in order to
CESET Receiving drop the filing of
Officer. cases.
Note: For substantive

violations involving
business
establishments,
CCENRO through its
OIC has the
discretion to call for a
Technical
Conference with the
concerned business
permittee to discuss
thoroughly the
violations.
TOTAL See table 55 minutes
below
47
TABLE OF FEES PER CITY ORDINANCES IMPLEMENTED BY CCENRO
1.City Ordinance No. 2241 First Time Offender - a fine of P3, 000.00
(As amended by City Second Time offender- a fine of P4, 000.00
Ordinance No. 2286, 2376& Third Time offender- a fine of P5,000.00 or an imprisonment of not
2258) less than one (1) year or both such fine and Imprisonment at the
“The Comprehensive Anti- discretion of a court of competent jurisdiction.
Smoking Ordinance of the City
of Cebu” Compromise fee of) P2, 000.00 (for first time offender not to be
criminally charge)
Compromise fee for Php 2,500.00 (for first time offender whose
complaint is already filed and docketed in court in corresponding
legal fees and other incidental expenses have been incurred and/or
paid but judgment thereto has not yet been rendered)
2.City Ordinance No. 1361 ONE THOUSAND PESOS (P1,000.00) not more than FIVE
(as amended) THOUSAND PESOS (P5,000.00) or by imprisonment of not less
“An ordinance establishing a than one (1) month nor more than Six (6) months or both such fine
System of garbage and imprisonment at the discretion of the court.
collection, imposing fees
therefor, and appropriating Compromise Fee (first time violator) shall be in the amount of FIVE
funds for other related (5) HUNDRED PESOS (P500.00)
purposes.”
3.City Ordinance No. 2031 ONE THOUSAND PESOS (P1,000.00) but not more than FIVE
“An Ordinance for the THOUSAND PESOS (P5,000.00) or by imprisonment of not less
implementation of Solid Waste than one (1) month to not more than six (6) months, or both fine
Segregation at source, and imprisonment at the discretion of the court.
providing penalties for
violations thereof, and the Compromise Fee (first time violator): FIVE HUNDRED PESOS
creation of a special fund for (P500.00)
incentives”
Community Service – If the violator cannot pay the compromise fee
to be rendered at a place and scheduled determined by CCENRO.
4. City Ordinance No. 2343 First year form implementation: a fine a fine of TWO THOUSAND
“An Ordinance regulating the PESOS (P 2,000.00).
use and sale of plastic Thereafter a fine of FIVE THOUSAND PESOS (P 5,000.00) and/or
shopping bags every imprisonment of not more than six (6) months upon the discretion of
Wednesday, Friday and the court and cancellation of the business permit of the
Saturday of a week within the establishment for a period of one (1) year.
territorial jurisdiction of the City
of Cebu”
(P1,000.00).
5. City Ordinance No. 2398 • Any desludgers found guilty of violating prohibited acts no. 1-6
“An ordinance providing for shall be punished by:
Septage Management ✓ A fine of ONE THOUSAND PESOS (P1,000.00) – First
Program for the City of Cebu”
offense;
✓ A fine of THREE THOUSAND PESOS (P3,000.00) - Second
offense;
✓ A fine of FIVE THOUSAND PESOS (P5,000.00) – Cancellation
of the accreditation (Septic Haulers) and imprisonment of not
48
less than ONE (1) month nor more than SIX (6) months or both
such fine and imprisonment at the discretion of the court – third
offence.
• Any person found guilty of violating prohibited acts nos. 7-12 shall
be punished by:
✓ A fine of ONE THOUSAND PESOS (P1,000.00) – First

Offense;
✓ A fine of THREE THOUSAND PESOS (P3,000.00) – Second
offense;
A fine of FIVE THOUSAND PESOS (P5,000.00) – or imprisonment

of not less than ONE (1) month nor more than SIX (6) months or
both such fine an imprisonment at the discretion of the court – Third
offense
6. Cebu City Mining Ordinance First Violation – a fine/penalty of not less than ONE THOUSAND
No. 2115 as amended by City PESOS (P1,000.00) but not more than TWO THOUSAND
Ordinance No. 2187 PESOS(P2,000.00).
Second Violation -_a fine/penalty of not less than TWO THOUSAND

PESOS (P2,000.00) but not more than THREE THOUSAND
PESOS (P3,000.00).
Third and Subsequent Violation -_a fine/penalty of not less than

THREE THOUSAND PESOS (P3,000.00) but not more than FIVE
THOUSAND PESOS(P5,000.00).
49
9. ENDORSEMENT OF TREE-CUTTING PERMIT APPLICATION TO THE
SANGGUNIANG PANLUNGSOD
This service caters to persons, natural or juridical, applying for a Tree-Cutting Permit before
the DENR and are required to obtain endorsement from CCENRO.
Office or Division: Enforcement and Regulatory Section

Who may avail: Those persons, natural or juridical, applying for a Tree-Cutting
Permit before the DENR and are required to obtain endorsement
from CCENRO.
Request letter containing, among others, the following Applicant
information:
• Letter Request addresses to Engr. Editha D.
Peros (CCENRO Dept. Head), Letter must state
reason for cutting the tree(s)
• Tree species to be affected and their
corresponding number;
Barangay (location of tree/s to be cut) Applicant
Certification/Resolution “Interposing no Objection” on
the requested cutting of tree (s).
Proof of Ownership copy (Land Title /Tax Declaration, Applicant
TCT etc.)
Copy of Sketch Plan, Site Development Plan if propose Applicant
project is underdevelopment/Construction purposes etc
Copy of any Government ID or duly Valid ID supporting Applicant
the Ownership of the area
Photo/s of trees to be cut Applicant
Contact Number of the applicant (Cellphone Applicant
Number/Telephone number)
1. Submit the 1.1. Receive the None 15 minutes CCENRO PACD
requirements as Letter Request and
enumerated above to other supporting
CCENRO PACD. documents from the
applicant.
1.2. Endorse the
Letter Request and
other supporting
document to the
ERU Section for
appropriate action.
1.3. Inform the None 10 minutes ERU Inspectors
applicant on the
schedule of the Site
Inspection
50
2. Guide the inspector 2.1. Conduct a site None 1 day, 2 hours ERU Inspectors
in the location during inspection
site inspection
(Inspection schedule
is a day after
request is received.)
2.2. Prepare an None 3 days and1 ERU in charge
Inspection Report hour
2.3. Endorse the
Inspection Report
signed by the Dept.
Head-CCENRO
citing NO
OBJECTION to the
Sangguniang
Panlungsod
3.1. Inform the
Applicant regarding
the status of their
request.
TOTAL None 4 days 3 hours
and 25 minutes
51
10. HANDLING OF COMPLAINTS FROM CLIENTS AND OR OTHER OFFICES
Based on City Ordinance No. 2234, the CCENRO is mandated to enforce all laws, rules and
ordinances pertaining to the environment. In relation to this mandate, the CCENRO receives,
handles and take appropriate action to these complaints. Moreover, Republic Act Number
11032 declares it a policy to “promote integrity, accountability, proper management of public
affairs and public property as well as to establish effective practices, aimed at efficient
turnaround of the delivery of government services and the prevention of graft and corruption
in government. Towards this end, the State shall maintain honesty and responsibility among
its public officials and employees, and shall take appropriate measures to promote
transparency in each agency with regard to the manner of transacting with the public, which
shall encompass a program for the adoption of simplified requirements and procedures that
will reduce red tape and expedite business and nonbusiness related transactions in
government."
Office or Division: CCENRO

Type of Transaction: G2C-Government to Citizens, G2B – Government to Business
Entity, G2G – Government to Government
Who may avail: Residents of Cebu City and other individuals
Letter of Request Client
1. Submit the Letter of 1.1. Receive the letter none 5 minutes
Request of request Receiving in-
1.2. Inform the client charge/
that CCENRO in- CCENRO PACD
charge will notify
her/him on the status
of request
1.3. Evaluate the letter none 10 minutes
of request Head of Office/
1.4. Assign personnel CCENRO
to handle the request
2. Receive a 2.1. Set a schedule for none 5 minutes
notification from inspection
CCENRO in-charge on 2.2. Notify requesting Section
the scheduled party on the scheduled supervisor/
investigation investigation CCENRO
3. Wait for the result of 3.1. Conduct an none 3 days
the investigation inspection Section
3.2. Prepare the none 1 hour supervisor/
investigation findings CCENRO
and recommendations
3.3. Approve the none 10 minutes
investigation findings
and recommendations
52
3.4. Sign the Head of Office/
investigation findings CCENRO
and recommendations
4. Receive the 4.1. Endorse the none 1 hour Liaison Staff/
endorsement / investigation report to CCENRO
investigation report concern office for
comment/appropriate
action
4.2. Receive the none 5 minutes Receiving in-
comment/appropriate charge/
action from other CCENRO
offices
4.3. Endorse the none 30 minutes Liaison Staff/

comment/ appropriate CCENRO
action from other
offices to City Legal
Office for legal opinion
Refer to the Citizen’s none 5 Days
Charter of City Legal
Office
City Legal Office
4.4. Legal Opinion
4.5. Receive the legal none 5 minutes Receiving in-

opinion from the City charge/
Legal Office CCENRO
4.6. Prepare the letter none Section in
reply and inspection charge/
report to the client 1 hour CCENRO
4.7. Approve the none 10 minutes Head of Office/
inspection report and CCENRO
reply letter to the client
5. Receive the reply 5. Deliver the reply none 1 hour Liaison Staff/
letter and the final letter together with the CCENRO
status of the request report to the client
8 Days, 5
Total None hours and 20
minutes
53
INTERNAL SERVICE
1. ISSUANCE OF CERTIFICATION (FOR JOB ORDER PERSONNEL AND
TREE PLANTING)
The CCENRO at present maintains a Job Order/Contractual manpower compliment under
its supervision, these personnel often times request certification of employment. on the other
hand, the CCENRO as the lead office for tree planting activities, often renders Certification
for joining Tree Planting for NGOs/individuals or clients who needs to the certificate as their
supporting document for whatever transaction they are processing.
Office or Division: CCENRO

Type of Transaction: G2C-Government to Citizens
G2B – Government to Business Entity
G2G – Government to Government
Who may avail: Residents of Cebu City and other individuals
Letter of Request Client
1. File for Request for 1.2. Receive request none 5 minutes Receiving in-
Certification. for certification. charge/
CCENRO PACD
2. Wait for the signed 2.1. Make the
certificate. Certification (Certificate
of Employment or
Certificate for joining Section
tree planting) none 15 minutes supervisor/
2.2. Let the Department CCENRO
Head or authorized
personnel sign the
drafted certification.
3. Receive the signed 3.1. Give signed
certificate. certificate to client.
3.2 Let client affix
his/her name and date none 10 minutes Administrative
of receipt. Officer
3.3 Keep a file copy of
the received
certification.
Total None 30 minutes
54
CEBU CITY MEDICAL
CENTER - HOSPITAL
(CCMC)
EXTERNAL SERVICES
55
1. CONSULTATION ON NON-EMERGENCY CASES / OUTPATIENT
SERVICES
Provide consultation services to Cebu City residents/ patients with non-emergency cases.
Office or Division: Outpatient Department - Cebu City Medical Center (CCMC)

Type of Transaction: G2C - Government to Citizens
Who may avail: Anyone seeking consultation for a medical problem but won’t
need immediate emergency care
OPD Identification Card (If registered) OPD
For patients with NO 1. Provide information none 5 minutes OPD
OPD Identification form to patient Registration
Card personnel in
1. Fill out information charge
form CCMC
For patients with

OPD Identification
Card
Proceed to Step 6
2. Submit duly filled 2.1. Receive and 10 minutes
out information form check the duly filled out
information form
2.2. Forward duly filled none 5 minutes
out information forms
to encoding area
3. Wait for your name 3. Call the patient’s none 2 hours OPD Encoding
to be called name in charge
CCMC
4. Proceed to Encoding 4.1. Encode patient none 30 minutes OPD Encoding
Area data in charge
4.2. Take photo of CCMC
patient
5. Receive OPD 5. Issue OPD 10 minutes
Identification Card Identification Card of
patient
6. Present OPD 6. Make patient’s none 30 minutes OPD Encoding
Identification Card to record for newly in charge
OPD staff registered patients or CCMC
retrieve record for
returning patients
7. Wait for your name 7.1. Get patient’s none 2 hours OPD Triage
to be called by Triage record from OPD Nurse
Nurse Encoding Area CCMC
7.2. Call patient’s
name
8. Submit self to triage 8.1. Take vital signs none 30 minutes
56
area for referral to 8.2. Conduct initial OPD Triage
proper department or assessment of patient Nurse
service area 8.3. Assign patient to CCMC
proper department (IM,
Surgery, OB, Pedia)
8.4. Provide OPD none 5 minutes
Charge Slip to patient
9. Proceed to cashier 9.1. Receive payment P 30.00 15 minutes Cashier
for payment 9.2. Issue official CCMC
receipt
10. Present the official 10.1. Check the official none 10 minutes OPD Triage
receipt to triage area receipt Nurse
10.2. Assist patient to CCMC
proceed to assigned
department or service
area
11. Approach 11. Perform patient none 30 minutes Physician on
assigned department check up duty
or service area for CCMC
consultation
Without orders for Without orders for none 10 minutes
Laboratory and Laboratory and
Organ imaging Organ imaging
procedures: procedures:
12. Receive instruction 12. Give instruction for
from Physician (end of home care to patient
Process)
With orders for

Laboratory and
Organ imaging
procedures:
Proceed to Step 13
13. Receive the order 13. Write an order for
for laboratory and/ laboratory and/ organ
organ imaging imaging procedures
procedures
14. Secure the request 14.Fill out the request none 10 minutes OPD Nurse/
form for laboratory and/ form for laboratory and Physician on
organ imaging organ imaging duty
procedures procedures with CCMC
Doctor’s signature
15. Proceed to 15. Instruct patient or none 5 minutes

Laboratory and/ Organ patient’s accompanying
imaging department to proceed to
laboratory and/or organ
imaging department
Patient with Order for
7 hours and 25
Total with Laboratory and/or P 30.00
minutes
NO Organ imaging
57
OPD NO Order for
7 hours and 10
card Laboratory and/or
minutes
Organ imaging
with Order for
4 hours and 25
Laboratory and/or
Patient Organ imaging minutes
w/ OPD
NO Order for
card 4 hours and 10
Laboratory and/or
minutes
Organ imaging
58
2. DISPENSING OF MEDICAL SUPPLIES
Provision of Medical Supplies to ER Non-Admitted Patients
Office or Division: Central Supply Section

Who may avail: ER Non-Admitted Patient’s Accompanying
For ER patient:
1. Request form for medical supplies signed by the
physician (refer to Service No. 4.1: Provision of immediate
Emergency Room
Emergency Care - Step No. 9)
2. ER Billing Form (refer to Service No. 4.1: Provision of
immediate Emergency Care -Step No. 4)
1. Patient’s 1. Give the request form none 5 minutes ER Nurse
accompanying together with the ER Billing CCMC
secures the request Form
form and ER Billing to patient’s accompanying
form and instruct to proceed to
Central Supply
2. Present the 2.1. Receive the needed none 5 minutes Central Supply
request form and documents from the Staff on duty
ER billing form accompanying CCMC
2.2. Write the requested
supplies with corresponding
fees on the ER Billing form
2.3. Prepare the requested none 10 minutes
supplies stated on the
request form
2.4. Check the items for any
defects and expiry of medical
supplies
3. Check the 3.1. Release supplies to the none 15 minutes Central Supply
requested items accompanying and return the Staff
(Patient's ER Billing Form CCMC
accompanying 3.2. Check the items for any
checks the quantity, defects and expiry of medical
expiry date and for supplies
any defects of
issued supplies)
4. Sign the 4. Record in the monitoring none 5 minutes Central Supply

monitoring sheet sheet and Summary of Staff
upon receipt of Medical Supplies all issued CCMC
items items
Total none 40 minutes
59
3. DISPENSING OF MEDICINES TO NON-ADMITTED INDIVIDUALS
Provide medicines to non-admitted ER patients
Office or Division: Pharmacy Section - Cebu City Medical Center (CCMC)

Who may avail: Non-admitted ER patients
1. Completely filled physician’s prescription, ER
ER
Billing Form
2. Additional requirement for Senior Citizens: Office of the Senior Citizen Affairs
• Senior Citizen’s ID (OSCA)
• Authorization Letter Client
• ID of Authorized Representative Client
3. Additional requirement for Champ beneficiary: CHAMP Office
• Letter of Authority
For Paying and CHAMP 1.1. Receive the none 10 minutes Pharmacist on
Beneficiaries: requirements Duty
1. Submit the requirements 1.2. Review the CCMC
to the Pharmacist-on-Duty requirements
submitted for
For ER Patients: completeness
Proceed to Step 5 1.3. Categorize the
transaction
1.4. Answer client’s
queries
2. Receive charge slip 2.1. Issue charge slip none 5 minutes Pharmacist on
2.2. Instruct patient's Duty
accompanying to CCMC
proceed to Medical
Social Services Office
for discounts and
other means of
financial aid (CHAMP,
etc.)
3. Approach Medical Social For Paying: none 5 minutes Medical Social
Services Staff 3.1. Apply discount Services Staff
3.2. Give back the CCMC
charge slip to
patient's
accompanying
3.3. Instruct patient's
accompanying to pay
at cashier
For CHAMP
beneficiaries:
60
3.4. Refer patient’s
accompanying to
CHAMP Office to
secure Letter of
Authority (LOA)
3.5. Give patient’s
accompanying list of
requirements for
CHAMP availment
For CHAMP beneficiaries: 4. Wait for the Refer to 45 minutes
4. Secure Letter of Authority patient's the
(LOA) from CHAMP Office accompanying to Citizen’s
submit the letter of Charter of
For paying patients: authority (LOA) CHAMP
Proceed to Step 5
For ER/paying patients: For ER/paying Refer to 10 minutes Cashier on duty
5. Pay at the cashier patients: Table No. CCMC
5.1. Accept the 1: The
For CHAMP patients: payment Philippine
Proceed to Step 6 5.2. Issue Official Drug Price
Receipt Reference
Index
2021
edition
6. Present the document to none 5 minutes Pharmacy Staff
claim medicines on Duty
CCMC
For paying patients: For paying patients:
Official Receipt 6.1. Record the
Official Receipt
details
For CHAMP patients: For CHAMP
Letter of Authority (LOA) patients:
6.2. Receive Letter of
Authority (LOA)
6.3. Keep a
photocopy of the LOA
For ER patients: For ER patients:
ER Billing Form and 6.4. Write the
Doctor’s Prescription requested medicines
on both ER Billing
Form and charge slip
7. Receive the requested 7.1. Prepare the none 10 minutes Pharmacist on

medicines medicines to be Duty
dispensed CCMC
7.2. Record the
medicines to be
dispensed in the Daily
Monitoring Sheet
8. Sign the Daily Monitoring 8.1. Assist clients in none 5 minutes
61
Sheet upon receipt of signing Daily
medicine Monitoring Shirt after
release
8.2. Mark the Official
Receipt (if any) and
Charge Slip as
“served”
8.3. Dispense /
Release the
medicines
For paying Refer to 50 minutes
Table
For CHAMP 1 hour and 25
No.1: The
Beneficiaries minutes
Philippine
Drug
Total
Price
Reference
For ER Patients 30 minutes
Index
2021
edition
62
Table No. 1 : The Philippine Drug Price Index 2021 9th Edition
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
1. Abacavir 300 mg tablet - 15.35*
2. Acetazolamide 250 mg Tablet 20.00 - 20.00 20.00
3. Acetylcysteine 100 mg Sachet 8.00 - 11.00 8.00
4. Acetylcysteine 100 mg/mL, 3 mL Ampule 81.00 - 624.12 107.93
5. Acetylcysteine 200 mg Sachet 6.60 - 15.80 8.50
6. Acetylcysteine 200 mg/mL, 25 mL Bottle 1,216.00 - 1,621.00 1,280.00
7. Acetylcysteine 600 mg Effervescent Tablet 14.40 - 27.72 18.90
8. Aciclovir 200 mg Tablet 3.10 - 8.80 3.79
9. Aciclovir 25 mg/mL, 10 mL Vial 215.04 - 1,183.00 826.89
12. Adenosine 3 mg/mL, 2 mL Vial 117.44 - 1,820.00 221.31
13. Albendazole 400 mg chewable tablet - 1.04*
14. Albumin, Human 20%, 100 mL Bottle 1,880.00 - 4,000.00 1,880.00
17. Alcohol, Ethyl 70% solution, 500 mL Bottle 48.88 - 54.60 48.90
18. Alendronate Sodium 70 mg Tablet 109.43 - 175.09 125.00
19. Alfuzosin 10 mg Tablet 30.00 - 35.00 30.00
20. All-in-One Admixtures ("3-in-1" or "dual energy" solutions) "3 in 1" 1000 Kcal
2,100.00 - 2,200.00 2,100.00
Bottle
2,149.00 - 3,900.00 2,149.00
Bottle
1,539.00 - 3,100.00 1,849.00
Bottle
1,715.00 - 4,800.00 2,375.00
Bottle
24. Allopurinol 100 mg Tablet 0.80 - 4.35 1.61
25. Allopurinol 300 mg Tablet 1.10 - 9.25 2.00
26. Alprazolam 250 mcg Tablet 4.00 - 13.00 4.50
27. Alprazolam 500 mcg Tablet 8.00 - 20.00 15.75
28. Aluminum Hydroxide + Magnesium Hydroxide 200 mg + 100 mg Tablet 0.80 - 4.24 1.10
29. Aluminum Hydroxide + Magnesium Hydroxide 225 mg + 200 mg/5 mL, 120
28.00 - 38.00 30.70
mL Suspension
30. Aluminum Hydroxide + Magnesium Hydroxide 225 mg + 200 mg/5 mL, 60 mL
22.10 - 30.00 28.20
Suspension
31. Amikacin (as Sulfate) 100 mg powder Vial 15.50 - 18.29 15.50
32. Amikacin (as Sulfate) 125 mg/mL, 2 mL Ampule 17.10 - 74.80 34.89
33. Amikacin (as Sulfate) 125 mg/mL, 2 mL Vial 15.33 - 42.23 21.34
35. Amikacin (as Sulfate) 250 mg/mL, 2 mL Vial 19.11 - 93.44 30.74
37. Amikacin (as Sulfate) 50 mg/ml, 2 ml Vial 18.32 - 36.45 20.38
38. Amino acid + glucose + electrolytes + vitamin B1 1 L Solution 844.00 - 1,386.00 844.00
39. Amino acid + glucose + electrolytes + vitamin B1 500 mL Solution 564.00 - 842.00 564.00
40. Amino Acid Solutions for Hepatic Failure 8%, 500 mL Bottle 485.65 - 973.00 485.65
41. Amino Acid Solutions for Infants 6%, 100 ml Bottle 359.00 - 428.50 359.00
42. Amino Acid Solutions for Renal Conditions 7%, 500 mL Bottle 391.51 - 784.00 392.00
43. Amino Acids, Crystalline Standard 10%, 500 mL Plastic Bottle 730.00 - 800.00 730.00
44. Amino Acids, Crystalline Standard 8%, 500mL Plastic Bottle 485.65 - 920.00 506.00
63
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
45. Amino Acids, Crystalline Standard 9.12%, 20 mL Ampule 119.10 - 145.80 119.10
46. Aminophylline 25 mg/mL, 10 mL Ampule 13.44 - 29.88 19.23
47. Amiodarone 200 mg Tablet 5.30 - 35.50 16.28
48. Amiodarone 50 mg/mL, 3 mL Ampule 150.00 - 321.25 200.00
49. Amlodipine 10 mg Tablet 0.30 - 6.00 0.53
50. Amlodipine 5 mg Tablet 0.20 - 2.68 0.39
51. Amoxicillin 100 mg/mL, 15 mL Drops 16.00 - 23.00 19.80
52. Amoxicillin 250 mg Capsule 1.00 - 1.80 1.06
53. Amoxicillin 250 mg/5 mL, 60 mL Suspension 15.07 - 94.62 20.48
54. Amoxicillin 500 mg Capsule 1.19 - 4.48 1.28
55. Amphotericin B (Lipid Complex) 50 mg Vial 9,975.00 - 10,973.00 9,975.00
56. Amphotericin B (Non-Lipid Complex) 50 mg Vial 800.00 - 3,150.00 988.00
57. Ampicillin + Sulbactam 1.5 g Vial 28.89 - 300.00 58.17
58. Ampicillin + Sulbactam 500mg + 250 mg vial 17.88 - 249.90 21.14
59. Ampicillin 1 g Vial 9.12 - 24.65 11.19
60. Ampicillin 250 mg Vial 7.22 - 37.85 8.93
61. Ampicillin 500 mg Vial 7.22 - 28.00 8.21
62. Anastrazole 1 mg Film coated tablet 49.00 - 59.00 49.00
63. Aripiprazole 10 mg Orally Disintegrating tablet 196.80 - 216.48 196.80
64. Aripiprazole 10 mg Tablet 29.50 - 216.48 56.00
65. Aripiprazole 15 mg Tablet 99.00 - 196.80 99.00
66. Ascorbic Acid (Vitamin C) 100 mg/5 mL, 120 ml syrup 16.25 - 73.35 28.00
67. Ascorbic Acid (Vitamin C) 100 mg/5 mL, 60 ml syrup 13.99 - 39.50 20.14
68. Ascorbic Acid (Vitamin C) 100 mg/ml, 15 mL Oral drops 14.67 - 33.70 17.50
69. Ascorbic Acid (Vitamin C) 250 mg/mL, 2 mL ampule 25.00 - 30.00 28.19
70. Ascorbic Acid (Vitamin C) 500 mg Tablet 0.55 - 5.88 0.80
71. Asparaginase 10,000 IU Vial 1,140.00 – 1,600.00 1,140.00
72. Aspirin 80 mg Tablet 0.39 - 2.00 0.65
73. Atenolol 50 mg Tablet 1.41 - 3.37 1.79
74. Atorvastatin 10 mg Tablet 1.32 - 9.00 4.86
78. Atracurium 10 mg/mL, 2.5 mL Ampule 58.77 - 228.00 77.84
79. Atropine 1 mg/mL, 1 mL Ampule 5.48 - 26.50 10.38
80. Azathioprine 50 mg tablet - 34.30◊
81. Azithromycin 200 mg/5 mL, 15 mL suspension 114.40 - 348.00 230.00
82. Azithromycin 500 mg Tablet 6.97 - 123.00 8.98
83. Azithromycin 500 mg Vial 223.44 - 610.00 322.00
84. Aztreonam 1 g Powder 1,189.00 - 4,888.88 1,244.00
85. Baclofen 10 mg Tablet 10.98 - 15.50 13.80
86. Basiliximab 20 mg vial - 53,969.49◊
87. Beractant 25 mg/mL, 4 mL Vial 10,073.00 - 11,070.25 10,073.00
88. Beractant 25 mg/mL, 8 mL Vial 14,086.00 - 19,572.92 14,086.00
89. Betahistine 16 mg Tablet 5.98 - 61.50 11.00
92. Betamethasone Cream 0.05%, 5 g Tube 41.74 - 275.00 41.74
93. Betamethasone Cream 0.1%, 5 g Tube 26.00 - 219.89 41.50
94. Betamethasone Ointment 0.1%, 5 g Tube 41.74 - 121.00 41.74
95. Bicalutamide 50 mg film-coated tablet - 30.00●
64
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
96. Biperiden Hydrochloride 2 mg Tablet 4.00 – 18.50 4.73
97. Bisacodyl 10 mg Suppository 11.23 - 29.74 19.43
98. Bisacodyl 5 mg Suppository 0.75 - 32.60 1.54
99. Bisacodyl 5 mg Tablet 0.86 - 5.90 1.78
100. Bisoprolol 5 mg Tablet 1.25 - 15.67 13.50
101. Bleomycin (as Sulfate) 15 IU Vial amp/vial 950.00 – 2,201.00 950.00
102. Budesonide + Formoterol 160 mcg + 4.5 mcg x 120 doses Metered Dose
651.14 - 872.00 651.14
Inhaler
103. Budesonide + Formoterol 160 mcg + 4.5 mcg x 60 doses Dry Powder Inhaler 834.44 - 1,095.21 834.44
104. Budesonide + Formoterol 320 mcg + 9 mcg x 60 doses Dry Powder Inhaler 1,533.54 - 1,577.49 1,533.54
105. Budesonide + Formoterol 80 mcg + 4.5 mcg x 120 doses Dry Powder Inhaler 523.96 - 799.00 523.96
106. Budesonide 250 mcg/mL, 2 mL Respiratory Solution (Nebule) 26.55 - 64.00 35.00
107. Bupivacaine 0.5%, 10 mL Ampule 71.72 - 341.78 93.04
108. Bupivacaine 0.5%, 10 mL Vial 91.23 - 92.33 91.23
109. Bupivacaine 0.5%, 4 mL (spinal) with 8% Dextrose (as hydrochloride)
70.88 - 350.00 109.00
Ampule
110. Bu+A1491pivacaine 0.5%, 5 mL Ampule 82.44 - 99.73 92.33
111. Bu tamirate Citrate 50mg MR Tablet 6.73 - 16.00 12.50
112. Bu torphanol (as Tartrate) 2 mg/mL, 1 mL Ampule 374.25 - 698.33 454.02
113. Calcipotriol + Betamethasone 50 mcg + 500mcg/g, 30 g tube - 1,221.36◊
114. Calcitriol 0.25 mcg Capsule 14.58 - 20.00 14.58
115. Calcium Carbonate + Cholecalciferol (Vit. D3) 500 mg elemental Ca + 400 IU
4.00 - 4.50 4.30
Vit. D3 Tablet
116. Calcium Carbonate + Cholecalciferol (Vit. D3) 600 mg elementa Ca + 400 IU
2.45 - 4.60 4.00
Vit. D3 Tablet
117. Calcium Carbonate 500 mg Chewable Tablet 1.50 - 2.98 1.50
118. Calcium Carbonate 500 mg Tablet 0.69 - 6.50 2.49
119. Calcium Folinate (Leucovorin Calcium) 10 mg/mL, 5 mL Ampule 149.00 - 195.00 165.00
120. Calcium Folinate (Leucovorin Calcium) 10 mg/mL, 5 mL Vial 127.00 - 195.00 155.00
121. Calcium Folinate (Leucovorin Calcium) 50 mg powder Vial 129.00 - 156.00 129.00
122. Calcium Gluconate 10%, 10 mL Ampule 13.12 - 61.00 15.11
123. Calcium Gluconate 10%, 10 mL Vial 15.38 - 24.00 16.77
124. Capecitabine 500 mg Tablet 28.00 – 69.98 37.00
125. Captopril 25 mg Tablet 0.39 - 3.30 0.80
126. Carbamazepine 200 mg Tablet 1.45 – 4.26 1.69
127. Carbetocin 100 mcg/mL, 1 mL Ampule 933.00 - 1,440.00 933.00
128. Carboplatin 10 mg/mL, 15 mL Vial 778.00 - 975.00 887.00
129. Carboplatin 10 mg/mL, 45 mL Vial 1,500.00 - 2,170.00 1,600.00
130. Carboplatin 150 mg powder Vial 750.00 – 856.00 825.00
131. Carboplatin 450 mg powder Vial 1,190.00 – 2,754.00 1,600.00
132. Carboprost 125 mcg/0.5 mL Solution 114.00 - 280.00 172.50
133. Carboprost 250 mcg/mL Solution 202.00 - 480.00 233.00
134. Carvedilol 25 mg Tablet 1.12 - 10.00 4.27
135. Carvedilol 6.25 mg Tablet 0.37 - 7.50 1.18
136. Cefalexin 100 mg/mL, 10 mL Drops 14.95 - 24.80 18.00
137. Cefalexin 250 mg/5 mL, 60 mL Bottle 22.00 - 60.20 25.93
138. Cefalexin 500 mg Capsule 1.57 - 9.50 2.65
139. Cefazolin 1 g Vial 15.23 - 285.00 16.53
140. Cefazolin 500 mg Vial 28.53 - 29.78 28.53
65
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
141. Cefepime 1 g Vial 58.98 - 280.00 84.38
142. Cefepime 2 g Vial 193.33 - 245.33 193.33
143. Cefepime 500 mg Vial 65.34 - 144.00 112.33
144. Cefixime 100 mg/5 mL, 60 mL Suspension 68.00 - 300.00 155.75
145. Cefixime 20 mg/mL, 10 mL Suspension 105.00 - 169.00 132.31
146. Cefixime 200 mg Capsule 4.40 - 31.00 7.74
147. Cefixime 400 mg Capsule 16.20 - 134.00 42.50
148. Cefotaxime 500 mg + 2 mL diluent Vial 42.33 - 737.44 48.77
149. Cefoxitin 1 g Vial 66.95 - 535.00 93.48
150. Ceftazidime 1 g Vial 19.00 - 68.00 34.00
151. Ceftazidime 500 mg Vial 58.87 - 297.88 288.44
152. Ceftriaxone 1 g + 10 mL diluent Vial 13.78 - 180.00 18.56
153. Cefuroxime 1.5 g Vial 38.00 - 138.33 96.44
154. Cefuroxime 125 mg/5 mL, 70 mL Suspension 122.00 - 188.50 169.75
155. Cefuroxime 250 mg/5 mL, 120 mL Granule for suspension 150.00 - 200.00 199.00
156. Cefuroxime 250 mg/5 mL, 50 mL Bottle 120.00 - 210.90 154.00
157. Cefuroxime 500 mg Tablet 5.07 - 18.78 9.00
158. Cefuroxime 750 mg Vial 13.22 - 90.00 16.30
159. Celecoxib 100 mg Capsule 4.00 - 4.80 4.00
162. Cetirizine (as Dihydrochloride) 2.5 mg/mL, 10mL Syrup 35.88 - 130.00 75.00
163. Cetirizine (as Dihydrochloride) 5 mg/5 mL, 30 mL Syrup 19.50 - 70.00 60.00
164. Cetirizine 1 mg/mL, 30 mL Bottle 50.90 - 50.90 50.90
165. Cetirizine 1 mg/mL, 60 mL Bottle 21.30 - 78.48 37.94
166. Cetirizine 10 mg Tablet 0.29 - 27.50 0.40
167. Cetirizine 10 mg/mL, 10 mL Oral Drops 21.30 - 120.00 65.56
168. Chloramphenicol 1 g Vial 27.30 - 48.98 41.50
169. Chloramphenicol 125 mg/5 mL, 60 mL suspension 25.70 - 47.60 38.85
170. Chloramphenicol 500 mg Capsule 0.30 - 2.31 0.30
171. Chlorhexidine Gluconate 0.12%, 120 mL bottle 92.86 - 118.98 92.86
172. Chlorphenamine (Chlorpheniramine) 10 mg/mL,1 mL Ampule 10.40 - 12.00 11.29
173. Chlorphenamine (Chlorpheniramine) 4 mg tablet 0.38 - 0.97 0.40
174. Chlorpromazine 100 mg Tablet 1.47 - 12.80 1.49
175. Chlorpromazine 200 mg Tablet 2.03 – 68.89 2.32
176. Ciclosporin 100 mg/mL, 50 mL oral solution - 6,634.84◊
177. Cilostazol 100 mg Tablet 12.50 - 16.00 12.85
178. Cilostazol 50 mg Tablet 6.50 - 11.55 7.72
179. Cinnarizine 25 mg Tablet 0.65 - 1.50 1.20
180. Ciprofloxacin 2 mg/mL, 200 mL Vial 65.00 - 1,665.81 1,187.00
181. Ciprofloxacin 2 mg/mL,100 mL Vial 17.73 - 400.00 23.78
182. Ciprofloxacin 500 mg Tablet 1.13 - 19.35 1.30
183. Cisplatin 1 mg/mL, 10 mL Vial 160.00 – 179.00 160.00
184. Cisplatin 1 mg/mL, 50 mL Vial 312.22 – 650.00 366.17
185. Clarithromycin 125 mg/5 mL, 50 mL suspension 90.00 - 293.50 144.00
186. Clarithromycin 500 mg Tablet 7.00 - 19.20 10.64
187. Clindamycin 150 mg Capsule 2.45 - 6.80 2.75
188. Clindamycin 150 mg/mL, 2 mL Ampule 77.32 - 565.00 93.94
189. Clindamycin 150 mg/mL, 4 mL Ampule 39.50 - 188.00 73.00
190. Clindamycin 300 mg Capsule 4.00 - 37.00 5.35
66
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
191. Clindamycin 75 mg/5 mL, 60 mL Suspension 108.80 - 490.00 108.80
192. Clobetasol Cream 0.05%, 5 g Tube 48.32 - 145.00 50.21
193. Clobetasol Ointment 0.05%, 5 g Tube 48.32 - 48.32 48.32
194. Clonazepam 2 mg Tablet 3.00 - 9.00 3.00
195. Clonazepam 500 mcg Tablet 2.00 - 6.45 2.00
196. Clonidine 150 mcg Tablet 4.25 - 40.19 11.00
197. Clonidine 150 mcg/mL, 1 mL Ampule 40.19 - 110.90 92.44
198. Clonidine 75 mcg Tablet 3.89 - 16.50 4.95
199. Clopidogrel 75 mg Tablet 0.92 - 2.80 1.11
200. Clotrimazole 1%, 10 g aluminum tube 187.44 - 350.00 264.33
201. Cloxacillin (as Sodium) 250 mg/5 mL, 60 mL Bottle 31.63 - 46.00 35.90
202. Cloxacillin (as Sodium) 500 mg Capsule 2.15 - 4.35 2.78
203. Clozapine 100 mg Tablet 6.20 – 42.50 6.20
204. Clozapine 25 mg Tablet 7.25 - 12.00 8.88
205. Co-Amoxiclav (Amoxicillin + Potassium Clavulanate) 200 mg + 28.5 mg/5
110.00 - 205.00 115.76
mL, 70 mL Suspension
206. Co-Amoxiclav (Amoxicillin + Potassium Clavulanate) 400 mg + 57 mg/5 mL,
127.00 - 321.50 168.37
70 mL Suspension
207. Co-Amoxiclav (Amoxicillin + Potassium Clavulanate) 500 mg + 125 mg Tablet 5.99 - 14.36 7.00
208. Co-Amoxiclav (Amoxicillin + Potassium Clavulanate) 875 mg + 125 mg Tablet 9.90 - 11.00 10.99
209. Colchicine 500 mcg Tablet 1.25 - 2.75 2.10
210. Colistin 2,000,000 IU Lyophilized Powder 1,730.00 - 2,100.00 1,730.00
211. Cotrimoxazole (Sulfamethoxazole + Trimethoprim) 200 mg + 40 mg/5 mL,
15.40 - 23.00 15.40
70 ml suspension
212. Cotrimoxazole (Sulfamethoxazole + Trimethoprim) 400 mg + 80 mg Tablet 0.80 - 1.00 0.80
213. Cotrimoxazole (Sulfamethoxazole + Trimethoprim) 400 mg + 80 mg/5 mL,
19.75 - 35.20 29.99
60 m; suspension
214. Cotrimoxazole (Sulfamethoxazole + Trimethoprim) 800 mg+160 mg Tablet 1.40 - 3.60 1.90
215. Cyclophosphamide 1 g powder Vial 210.00 - 250.00 210.00
216. Cyclophosphamide 500 mg powder Vial 136.58 – 400.00 148.00
217. Cytarabine 100 mg/mL, 1 mL Vial 99.00 - 125.00 99.00
218. Cytarabine 100 mg/mL, 10 mL Vial 130.00 - 1,070.00 130.00
219. Cytarabine 100 mg/mL, 5 mL Vial 118.00 – 319.00 118.00
220. Cytarabine 20 mg/mL, 5 mL Ampule 115.00 - 218.50 115.00
221. Dacarbazine 200 mg Vial 450.00 - 677.00 450.00
222. Daclatasvir 60 mg tablet - 114.29*
223. Dactinomycin (Actinomycin D) 500mcg powder Vial 395.00 - 425.00 395.00
224. Deferasirox 250 mg Dispersible Tablet 493.30 - 493.40 493.30
225. Deferiprone 500 mg Tablet 85.00 - 105.97 85.00
226. Deferoxamine 500 mg Vial 183.32 - 343.95 183.32
227. Deferoxamine 500 mg vial - 163.68◊
228. Dexamethasone 4 mg Tablet 18.00 - 21.70 18.00
229. Dexamethasone 4 mg/mL, 2 mL Ampule 6.48 - 28.50 11.21
230. Dexamethasone 4 mg/mL, 2 mL Vial 7.22 - 38.16 11.29
231. Dexamethasone 5 mg/mL,1 mL Ampule 23.62 - 104.89 23.62
232. Dexamethasone 500 mcg Tablet 0.75 - 18.00 0.75
67
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
233. Dextran, High Molecular Weight (Dextran 70) 6%, Dextran 70 in 0.9% NaCl
380.00 - 793.00 380.00
500 mL bottle
234. Dextran, High Molecular Weight (Dextran 70) 6%, Dextran 70 in 5% Dextrose
400.00 - 550.00 400.00
500 mL bottle
235. Diazepam 5 mg/mL, 2 mL Ampule 40.68 - 136.34 74.34
236. Diclofenac 25 mg/mL, 3 mL Ampule 7.60 - 19.90 13.51
237. Diclofenac 50 mg Tablet 0.50 - 2.85 0.98
238. Dicycloverine (Dicyclomine) 10 mg Tablet 0.44 - 0.65 0.52
239. Dicycloverine (Dicyclomine) 10 mg/5 mL, 60 ml syrup 12.30 - 14.00 13.50
240. Digoxin 250 mcg Tablet 3.00 - 5.00 3.97
241. Digoxin 250 mcg/mL, 2 mL Ampule 90.00 - 210.00 108.34
242. Digoxin 50mcg/mL, 60mL Elixir 567.00 - 787.84 567.00
243. Diloxanide 500 mg Tablet 20.00 - 23.40 20.00
244. Diltiazem 60 mg Tablet 3.10 - 36.99 12.00
245. Diphenhydramine (as Hydrochloride) 12.5 mg/ 5 mL, 60 mL Syrup 13.60 - 28.00 18.66
246. Diphenhydramine (as Hydrochloride) 25 mg Capsule 0.75 - 10.00 0.75
247. Diphenhydramine (as Hydrochloride) 50 mg Capsule 0.67 - 3.48 1.06
248. Diphenhydramine (as Hydrochloride) 50 mg/mL, 1 mL Ampule 12.00 – 79.20 18.78
249. Divalproex Sodium 250 mg extended release tablet - 8.88●
250. Divalproex Sodium 500 mg Extended Release Tab - 11.38●
251. Dobutamine 50 mg/mL, 5 mL Ampule 69.88 - 390.00 145.85
252. Docetaxel 20 mg/0.5 mL, 0.5 mL Vial 745.00 - 1,598.88 958.00
253. Docetaxel 20 mg/mL, 1 mL concentrate for solution for IV infusion - 586.00●
254. Docetaxel 40 mg/mL, 2 mL Vial 1,699.00 – 3,968.88 2,486.50
255. Domperidone 1 mg/mL, 60 mL Suspension 45.00 - 190.00 91.50
256. Domperidone 10 mg Tablet 0.80 - 16.50 2.00
257. Donepezil Hydrochloride 10 mg Tablet 15.50 - 50.00 15.50
258. Donepezil Hydrochloride 5 mg Tablet 8.80 - 14.30 9.63
259. Dopamine 40 mg/mL, 5 mL Ampule 31.25 - 89.00 37.45
260. Dopamine 40 mg/mL, 5 mL Vial 42.00 - 42.45 42.00
261. Doxorubicin 10 mg powder Vial 160.00 – 425.00 160.00
262. Doxorubicin 2 mg/mL, 25 mL Vial 396.00 - 725.00 484.00
263. Doxorubicin 2 mg/mL, 5 mL Vial 151.00 - 166.00 151.00
264. Doxorubicin 50 mg powder Vial 440.20 – 678.00 440.20
265. Doxycycline (as Hyclate) 100 mg Capsule 0.63 - 14.75 1.23
266. Dydrogesterone 10 mg Tablet 42.76 - 72.66 42.76
267. Efavirenz 600 mg tablet - 8.76*
268. Enalapril 20 mg Tablet 3.00 - 9.60 7.25
269. Enalapril 5 mg Tablet 2.35 - 8.70 2.86
270. Enoxaparin 100 mg/mL, 0.4 mL Pre-filled syringe 179.89 - 398.00 195.60
271. Enoxaparin 100 mg/mL, 0.6 mL Pre-filled syringe 195.00 - 465.00 278.32
272. Enteral Nutrition - Adult Polymeric 400 g Can 197.79 - 200.00 200.00
273. Enteral Nutrition - Disease-Specific (Diabetes) 400 g Can 220.00 - 300.00 220.00
274. Enteral Nutrition - Fiber-Containing 400 g can 175.75 - 197.79 175.75
275. Eperisone Hydrochloride 50 mg Tablet 4.29 - 29.00 11.50
276. Ephedrine 50 mg/mL, 1 mL Ampule 81.50 - 91.50 81.50
277. Epinephrine 1 mg/mL, 1 mL Ampule 2.89 - 38.00 21.91
278. Epirubicin 50 mg Vial 1,600.00 – 2,677.00 1,600.00
279. Epoetin Alfa (recombinant human erythropoietin) 10,000 IU/mL Pre-filled
1,198.00 - 1,781.00 1,498.00
syringe
280. Epoetin Alfa (recombinant human erythropoietin) 2000 IU/0.5 mL Pre-filled
250.00 - 350.00 283.79
syringe
68
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
281. Epoetin Alfa (recombinant human erythropoietin) 4000 IU/0.4 mL Pre-filled
183.32 - 550.00 350.00
syringe
282. Epoetin Alfa (recombinant human erythropoietin) 4000 IU/mL, 1 mL Vial 182.44 - 298.43 220.00
283. Epoetin Beta (recombinant erythropoietin) 2000 IU/ 0.3 mL Pre-filled
448.00 - 530.00 448.00
syringe
284. Epoetin Beta (recombinant erythropoietin) 5000IU/0.3ml Pre-filled syringe 978.00 - 1,278.98 978.00
285. Ertapenem (as Sodium) 1 g Vial 2,562.57 - 3,016.02 2,562.57
286. Erythromycin 500 mg Tablet 3.43 - 5.00 3.93
287. Erythromycin Eye Ointment 0.5%, 3.5 g tube 88.00 - 138.00 112.22
288. Erythromycin Eye Ointment 0.5%, 5 g Tube 88.00 - 157.00 123.29
289. Escitalopram (as Oxalate) 10 mg Tablet 3.10 – 21.83 3.45
290. Esmolol 10 mg/mL, 10 mL Vial 499.00 - 923.00 499.00
291. Esmolol 100 mg/mL, 10 mL Vial 498.00 - 1,300.00 498.00
292. Ethambutol Hydrochloride 400 mg Tablet 2.99 - 3.50 2.99
293. Etonogestrel 68 mg subdermal implant - 650.00*
294. Etoposide 100 mg Vial 308.00 - 328.00 308.00
295. Etoposide 20 mg/mL, 5 mL Ampule 307.50 - 362.00 307.50
296. Etoposide 20 mg/mL, 5 mL Vial 290.00 - 350.00 290.00
297. Famotidine 10 mg/mL, 2 mL Ampule 129.49 - 212.40 129.49
298. Famotidine 10 mg/mL, 2 mL Vial 88.33 - 289.33 88.33
299. Felodipine 5 mg MR Tablet 6.40 - 12.00 7.20
300. Fenofibrate 160 mg Tablet 21.62 - 29.80 27.50
301. Fenofibrate 200 mg Capsule 7.10 - 26.78 10.87
302. Fentanyl 50mcg/mL, 10mL Ampule 217.00 - 305.00 247.00
303. Fentanyl 50mcg/mL, 2mL Ampule 33.98 - 446.84 46.78
304. Ferrous Salt (equiv. to 15 mg elemental iron/0.6 mL), 15 mL Drops 20.00 - 23.50 20.00
305. Ferrous Salt (equiv. to 30 mg elemental iron/5 mL), 60 mL Syrup 19.00 - 22.00 19.00
306. Ferrous Salt equiv. to 60 mg elemental iron tablet 0.90 - 1.18 1.00
307. Ferrous Sulfate + Folic Acid 60 mg elemental iron + 400 mcg folic acid
0.53 - 4.00 0.89
Capsule
308. Ferrous Sulfate + Folic Acid 60 mg elemental iron + 400 mcg folic acid Film
0.69 - 2.80 0.69
coated tablet
309. Ferrous Sulfate + Folic Acid 60 mg elemental iron + 400 mcg folic acid Tablet 0.53 - 3.17 0.67
310. Filgrastim 300 mcg/0.5 mL Pre-filled syringe 784.35 – 1,288.00 1,115.00
311. Filgrastim 300 mcg/1.2 mL Vial 783.84 - 1,590.00 1,099.00
312. Filgrastim 300 mcg/mL Vial 719.00 - 1,480.00 900.00
313. Finasteride 5 mg Tablet 5.00 - 18.00 8.25
314. Fluconazole 150 mg Capsule 29.42 - 184.62 68.00
315. Fluconazole 2 mg/mL, 100 mL Vial 75.00 - 1,100.00 312.34
318. Fluocinolone Acetonide + Polymixin B sulfate Neomycin Sulfate 5 mL Bottle 168.00 - 235.20 168.00
319. Fluocinonide Cream 0.05%, 5 g Tube 281.50 - 281.50 281.50
320. Fluorouracil 50 mg/mL, 10 mL Vial 64.00 – 75.00 66.00
321. Fluoxetine 20 mg Capsule 5.38 – 20.88 12.00
322. Flupentixol 20 mg/mL, 1 mL Ampule 350.00 – 385.00 350.00
323. Fluphenazine (as Decanoate) 25 mg/mL, 1 mL Ampule 52.23 – 93.48 70.44
69
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
324. Fluticasone (as propionate) + Formeterol (as fumarate dihydrate) 125 mcg/5
178.00 - 220.44 178.00
mcg X 120 actuations Inhalation
325. Fluticasone + Salmeterol 125 mcg + 25 mcg x 120 doses Metered Dose
159.00 - 330.00 222.10
Inhaler
326. Fluticasone + Salmeterol 250 mcg + 25 mcg x 120 doses Metered Dose
178.90 - 510.00 283.38
Inhaler
327. Fluticasone + Salmeterol 250 mcg + 50 mcg x 60 doses Dry Powder Inhaler 360.00 - 386.02 386.02
328. Fluticasone + Salmeterol 50mcg + 25mcg x 120 doses Metered Dose Inhaler 143.50 - 161.05 161.05
329. Fluticasone 0.05% dose x 120 doses Nasal Aqueous Solution 247.79 - 247.79 247.79
330. Fluticasone 125 mcg/dose x 120 doses Metered Dose Inhaler 178.90 - 215.82 178.90
331. Fluticasone 50 mcg/dose x 120 doses Metered Dose Inhaler 160.88 - 160.88 160.88
332. Folic Acid 5 mg Capsule 1.50 - 3.60 3.10
333. Folic Acid 5 mg Tablet 1.74 - 6.13 3.00
334. Fondaparinux 2.5 mg/0.5 mL Pre-filled syringe 1,120.00 - 1,275.00 1,120.00
335. Fondaparinux 2.5 mg/0.5 mL Solution 1,100.00 - 1,389.15 1,100.00
336. Formoterol 12 mcg dry powder - 15.32◊
337. Fosfomycin 3 g Sachet 370.00 - 439.60 370.00
338. Furosemide 10 mg/mL, 2 mL Ampule 3.93 - 20.00 5.43
339. Furosemide 20 mg Tablet 0.78 - 1.30 1.00
340. Furosemide 40 mg Tablet 0.60 - 1.90 1.50
341. Fusidate Sodium/Fusidic Acid Cream 2%, 5 g Tube 59.34 - 257.44 163.34
342. Fusidate Sodium/Fusidic Acid Ointment 2%,15 g Tube 93.44 - 256.34 164.95
343. Gabapentin 100 mg Capsule 4.00 - 25.00 5.60
344. Gabapentin 300 mg Capsule 5.20 - 15.00 6.25
345. Gadobutrol 1.0 mmol/mL, 5 mL Pre-filled syringe 1,333.30 - 3,500.00 1,333.30
346. Gadoteric Acid 0.5 mmol/mL, 10 mL Vial 2,200.00 - 2,700.00 2,700.00
347. Gemcitabine 1 g Vial 1,500.00 – 3,500.00 1,700.00
348. Gemcitabine 200 mg Vial 450.00 – 695.00 499.00
349. Gentamicin 40 mg/mL, 2 mL Ampule 3.12 - 15.00 3.41
350. Gliclazide 30 mg MR Tablet 2.00 - 3.50 2.60
351. Gliclazide 60 mg MR Tablet 7.07 - 20.00 9.28
352. Gliclazide 80 mg Tablet 2.21 - 7.30 3.13
353. Glucose (Dextrose) 50%, 50 mL Vial 19.60 - 78.89 19.60
354. Glyceryl Trinitrate (Nitroglycerine) 1 mg/mL, 10 mL Ampule 400.00 - 1,500.00 400.00
355. Goserelin 10.8 mg pre-filled syringe - 14,077.89◊
356. Goserelin 3.6 mg pre-filled syringe - 4,118.80◊
357. Haloperidol 5 mg Tablet 2.98 - 23.78 3.39
358. Haloperidol 5 mg/mL, 1 mL Ampule 244.00 - 731.50 450.00
359. Haloperidol 50 mg/mL, 1 mL Ampule 298.98 - 1,000.00 298.98
360. Heparin (as Sodium) 1000 IU/mL, 5 mL Vial 42.23 - 134.22 46.49
361. Heparin (as Sodium) 5000 IU/mL, 5 mL Vial 140.00 - 180.00 148.44
362. Human Recombinant Tissue Type Plasminogen-Activator (Alteplase) 50 mg
- 27,264.30◊
powder
363. Hydralazine 20 mg/mL, 1 mL Ampule 18.77 - 180.00 27.88
364. Hydrochlorothiazide 25 mg Tablet 2.95 - 3.15 2.95
365. Hydrocortisone 1%, 10 g Tube 90.00 - 110.00 90.00
70
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
366. Hydrocortisone 100 mg powder, Vial 8.34 - 35.00 18.78
367. Hydrocortisone 125 mg/mL, 2 mL Vial 236.00 - 369.00 236.00
368. Hydrocortisone 250 mg powder, Vial 42.22 - 108.85 54.32
369. Hydrocortisone 50 mg/mL, 2 mL Vial 149.50 - 151.00 149.50
370. Hydrocortisone Cream 1%, 5 g Tube 95.00 - 135.00 107.50
371. Hydrogen Peroxide 3%, 120 mL Bottle 14.50 - 65.00 16.00
372. Hydroxychloroquine 200 mg Tablet 50.00 - 77.20 50.00
373. Hydroxyethyl Starch 6%, 500 mL Bottle 278.20 - 680.00 380.00
374. Hydroxyurea 500 mg Capsule 13.00 – 16.25 14.00
375. Hyoscine (as N-butyl bromide) 10 mg Tablet 0.90 - 5.75 3.84
376. Hyoscine (as N-butyl bromide) 20 mg/mL, 1 mL Ampule 6.35 - 58.00 17.23
377. Hypromellose Eye Drops Solution 5 mg/mL, 10 mL Bottle 179.00 - 250.00 179.00
378. I.V . Fluids, 0.9% Sodium Chloride 1 L Bottle 18.00 - 100.00 26.60
379. I.V . Fluids, 0.9% Sodium Chloride 1 L Soln for irrigation Bottle 22.23 - 65.45 32.89
380. I.V . Fluids, 0.9% Sodium Chloride 100 mL Bag 49.00 - 55.00 49.00
381. I.V . Fluids, 0.9% Sodium Chloride 20 mL Ampule 20.00 - 25.00 20.00
382. I.V . Fluids, 0.9% Sodium Chloride 50 mL Bottle 16.24 - 46.00 21.11
383. I.V . Fluids, 0.9% Sodium Chloride 500 mL Bottle 19.89 - 90.00 28.89
384. I.V . Fluids, 10% Dextrose in Water 1 L Bottle 28.15 - 42.45 28.90
385. I.V . Fluids, 10% Dextrose in Water 500 mL Bottle 20.89 - 67.34 26.32
386. I.V . Fluids, 5% Dextrose in 0.3% Sodium Chloride 1 L Bottle 24.00 - 52.97 28.95
387. I.V . Fluids, 5% Dextrose in 0.3% Sodium Chloride 500 mL Bottle 20.00 - 100.00 29.52
388. I.V . Fluids, 5% Dextrose in 0.9% Sodium Chloride 1 L Bottle 22.50 - 100.00 29.96
389. I.V . Fluids, 5% Dextrose in 0.9% Sodium Chloride 500 mL Bottle 24.30 - 70.00 27.72
390. I.V . Fluids, 5% Dextrose in Lactated Ringer's 1 L Bottle 21.00 - 100.00 30.00
391. I.V . Fluids, 5% Dextrose in Lactated Ringer's 500 mL Bottle 23.32 - 58.50 32.36
392. I.V . Fluids, 5% Dextrose in Water 1 L Bottle 23.00 - 84.56 31.61
395. I.V . Fluids, 5% Dextrose in Water 500 mL Glass Bottle 76.92 - 119.56 76.92
396. I.V . Fluids, Balanced Multiple Maintenance Solution with 5% Dextrose for
22.87 - 54.21 32.00
Adult 1 L Bottle
397. I.V . Fluids, Balanced Multiple Maintenance Solution with 5% Dextrose for
21.87 - 75.00 30.57
Pedia 500 mL Bottle
398. I.V . Fluids, Balanced Multiple Replacement Solution with 5% Dextrose 1 L
25.50 - 67.34 38.90
Bottle
399. I.V . Fluids, Balanced Multiple Replacement Solution with 5% Dextrose 500
26.60 - 67.34 28.99
mL Bottle
400. I.V . Fluids, Lactated Ringer's Solution 1 L Bottle 21.00 - 100.00 29.20
401. I.V . Fluids, Lactated Ringer's Solution 500 mL Bottle 21.89 - 67.34 32.70
402. Ibuprofen 100 mg/5 mL, 60 mL Bottle 24.89 - 58.32 37.76
403. Ibuprofen 200 mg Tablet 0.88 - 1.75 0.94
404. Ibuprofen 200 mg/5 mL, 60 mL Bottle 49.00 - 87.50 68.74
405. Ibuprofen 400 mg Tablet 0.85 - 2.15 0.98
406. Ifosfamide 1 g Vial 948.00 – 2,000.00 1,250.00
407. Ifosfamide 2 g Vial 2,100.00 - 2,750.00 2,100.00
408. Imatinib 100 mg Tablet 80.00 – 90.00 90.00
409. Imatinib 400 mg tablet - 190.00●
410. Immunoglobulin, Antithymocyte 25 mg /5mL vial - 11,704.12◊
71
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
411. Immunoglobulin, Hepatitis B (human) 0.5mL Vial 1,319.50 - 1,994.00 1,750.00
412. Immunoglobulin, Normal, Human (IGIV) 50mg/mL, 100 mL Vial 9,500.00 - 11,778.00 9,500.00
413. Immunoglobulin, Normal, Human (IGIV) 50mg/mL, 50 mL Vial 4,260.00 - 6,667.00 4,260.00
414. Immunoglobulin, Rabies (human) 150 IU/mL, 2 mL Ampule 2,990.00 - 3,400.00 2,990.00
415. Immunoglobulin, Tetanus (Human) 250 IU/mL, 1 mL Ampule 698.00 - 962.00 850.00
416. Immunoglobulin, Tetanus (Human) 250 IU/mL, 1 mL Pre-filled syringe 615.00 - 980.00 615.00
417. Immunoglobulin, Tetanus (Human) 250 IU/mL, 2 mL Ampule 650.00 - 855.50 650.00
418. Immunoglobulin, Tetanus (Human) 250 units/mL, 1 mL Vial 670.00 - 850.00 760.00
419. Indacaterol (as maleate) + glycopyrronium (as bromide) 110 mcg/50 mcg
62.48 - 69.42 62.48
powder Hard Capsule
420. Insulin, Biphasic Isophane Human 70/30 (recombinant DNA) 70% isophane
70.00 - 623.40 89.00
suspension + 30% soluble insulin in 100 IU/mL, 10 mL Vial
421. Insulin, Isophane Human 100 IU/mL, 10 mL Vial 70.00 - 350.00 79.00
422. Insulin, Regular (Recombinant DNA, human) 100 IU/mL, 10 mL Vial 70.00 - 470.00 92.00
423. Intraocular Irrigating Solution (balanced salt solution) 500 mL Bottle 350.00 - 499.00 350.00
424. Iohexol 300 mg iodine/mL, 100 mL Vial 1,698.88 - 2,018.88 1,698.88
425. Iohexol 300 mg iodine/mL, 50 mL Vial 862.51 - 1,089.00 988.48
426. Iohexol 350 mg iodine/mL, 50 mL Vial 980.98 - 1,248.87 980.98
427. Iopamidol 612 mg/mL equiv. to 300 mg iodine, 100 mL Vial 1,306.80 - 1,448.80 1,306.80
428. Iopamidol 612 mg/mL equiv. to 300 mg iodine, 50 mL Vial 588.88 - 788.88 712.80
429. Iopamidol 755 mg/mL equiv. to 370 mg iodine, 100 mL Vial 1,450.80 - 1,887.90 1,450.80
430. Iopamidol 755 mg/mL equiv. to 370 mg iodine, 50 mL Vial 708.00 - 1,300.00 1,002.50
431. Ioversol 636 mg/mL equiv. to 300 mg/mL iodine, 100 mL Vial 2,000.00 - 2,000.00 2,000.00
434. Ipratropium + Salbutamol 500 mcg + 2.5 mg x 2.5 mL (unit dose) Respiratory
7.00 - 24.41 9.65
Solution
435. Irbesartan + Hydrochlorothiazide 150 mg + 12.5 mg Tablet 7.98 - 9.88 7.98
436. Irbesartan 150 mg Tablet 2.24 - 3.77 3.12
437. Irbesartan 300 mg Tablet 6.51 - 14.99 7.98
438. Irinotecan 100 mg/5 mL concentrate Vial 2,050.00 - 2,900.00 2,500.00
439. Irinotecan 40 mg/2 mL concentrate, vial - 533.00●
440. Iron Sucrose 20 mg/mL, 5 mL Ampule 85.10 - 288.00 111.56
441. Isoflurane 100 mL Bottle 649.44 - 1,852.00 649.44
442. Isoniazid + Rifampicin + Pyrazinamide + Ethambutol 75 mg + 150 mg + 400
4.50 - 9.00 6.49
mg + 275 mg Tablet
443. Isoniazid + Rifampicin 75 mg + 150 mg Tablet 4.00 - 8.00 6.00
444. Isoniazid 200 mg/5 mL, 120 mL Syrup 70.00 - 74.00 70.00
445. Isoniazid 300 mg tablet - 0.83*
446. Isosorbide Dinitrate 1 mg/mL, 10 mL Ampule 131.78 - 792.00 131.78
447. Isosorbide Dinitrate 10 mg Tablet 1.20 - 19.05 8.70
448. Isosorbide Dinitrate 5 mg Sublingual Tablet 8.00 - 20.83 8.00
449. Isosorbide Dinitrate 5 mg Tablet 3.00 - 8.00 3.00
450. Isosorbide-5-Mononitrate 30 mg MR Tablet 5.00 - 11.00 7.65
451. Isosorbide-5-Mononitrate 60 mg MR Tablet 5.00 - 12.00 7.00
452. Isotonic Electrolyte Sodium Chloride 1 L Bottle 120.00 - 220.00 120.00
453. Isoxsuprine Hydrochloride 10 mg Tablet 3.90 - 19.50 6.65
454. Isoxsuprine Hydrochloride 5 mg/mL, 2 mL Ampule 100.00 - 217.50 156.00
455. Itraconazole 100 mg Capsule 29.50 - 65.00 42.00
72
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
456. Ketamine 50 mg/mL, 10 mL Vial 378.32 - 1,399.88 498.77
457. Ketoconazole 2%, 15 g aluminum tube 67.33 - 115.00 78.00
458. Ketorolac 30 mg/mL, 1mL Ampule 10.22 - 47.50 14.42
459. Lactulose 3.3 g/5 mL, 120 mL Syrup 55.00 - 200.00 92.50
460. Lactulose 3.35 g/5 mL, 120 mL Syrup 65.00 - 108.33 86.67
461. Lagundi 300 mg Tablet 1.50 - 2.50 1.75
462. Lagundi 300 mg/5 mL, 120 mL Syrup 45.00 - 131.08 70.72
463. Lagundi 300 mg/5 mL, 60 mL Syrup 34.78 - 58.50 49.44
464. Lagundi 600 mg Tablet 2.50 - 4.15 2.70
465. Lamivudine + Tenofovir + Efavirenz 300 mg + 300 mg + 600 mg tablet - 18.30*
466. Lamivudine + Tenofovir 300 mg + 300 mg tablet - 10.16*
467. Lamivudine + Zidovudine 150 mg + 300 mg tablet - 7.48*
468. Lamotrigine 100 mg Tablet 7.42 - 17.00 7.42
469. Lamotrigine 50 mg Tablet 5.37 - 14.00 5.37
470. Lansoprazole 30 mg Capsule 16.88 - 20.90 16.88
471. Latanoprost 50mcg/mL, 2.5mL Bottle 500.00 - 1,056.00 800.00
472. Letrozole 2.5 mg Film coated tablet 30.00 – 35.00 32.98
473. Letrozole 2.5 mg Tablet 31.50 - 35.00 31.50
474. Leuproreline 11.25 mg powder depot solution Vial + Syringe 10,500.00 - 11,600.00 11,319.00
475. Leuproreline 3.75 mg/2 mL Vial + Syringe 4,750.00 – 5,000.00 4,750.00
476. Levetiracetam 1 g Film coated tablet 22.45 - 38.00 22.45
477. Levetiracetam 100 mg/mL, 300 mL Bottle 1,315.00 - 1,922.98 1,315.00
478. Levetiracetam 250 mg Film coated tablet 8.75 - 22.00 11.76
479. Levetiracetam 500 mg Film coated tablet 11.50 - 23.50 16.38
480. Levetiracetam 500 mg/5 mL Vial 1,200.00 - 2,348.00 1,734.00
481. Levodopa + Carbidopa 100 mg + 25 mg Tablet 14.00 - 21.50 14.55
482. Levodopa + Carbidopa 250 mg + 25 mg Tablet 19.88 - 35.00 21.45
483. Levofloxacin 5 mg/mL (0.5% w/v) Bottle 350.25 - 373.60 350.25
484. Levofloxacin 5 mg/mL,100 mL Vial 67.23 - 965.00 104.22
485. Levofloxacin 500 mg Tablet 3.75 - 44.99 6.13
486. Levofloxacin 750 mg Tablet 11.80 - 63.05 13.50
487. Levothyroxine 100 mcg Tablet 5.50 - 10.00 6.47
488. Levothyroxine 150 mcg Tablet 10.20 - 10.89 10.20
489. Levothyroxine 50mcg Tablet 2.50 - 3.85 3.44
490. Lid ocaine 10%, 50 mL Spray 1,993.91 - 2,707.75 1,993.91
491. Lid ocaine 2%, 1.8mL w/ epinephrine Carpule 18.20 - 29.00 18.20
492. Lidocaine 2%, 20 mL Ampule 7.68 - 12.00 7.68
493. Lidocaine 2%, 5 mL Ampule 6.74 - 36.63 10.00
494. Lidocaine 2%, 5 mL Vial 10.24 - 11.94 10.24
495. Lidocaine 2%, 50 mL Vial 14.74 - 55.00 36.91
496. Linezolid 2 mg/mL (600 mg/300 mL) Solution 2,200.00 - 3,820.00 2,525.00
497. Linezolid 600 mg Film coated tablet 1,500.00 - 3,750.00 1,790.23
498. Lipids 20%, 100 mL Bottle 860.00 - 1,080.00 860.00
499. Lipids 20%, 250 mL Bottle 633.00 - 800.00 689.00
500. Lithium Carbonate 450 mg MR Tablet 4.33 – 4.76 4.33
501. Loperamide Hydrochloride 2 mg Capsule 0.45 - 3.00 0.92
502. Lopinavir + Ritonavir 200 mg + 50 mg tablet - 14.34*
503. Loratadine 10 mg Tablet 0.94 - 8.76 1.47
504. Losartan + Hydrochlorothiazide 50mg +12.5 mg Tablet 1.50 - 12.00 3.01
505. Losartan 100 mg Tablet 1.70 - 8.00 2.50
73
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
506. Losartan 50 mg Tablet 0.70 - 7.00 0.80
507. Magnesium Sulfate 250 mg/mL, 10 mL Ampule 18.72 - 57.88 23.44
508. Magnesium Sulfate 250 mg/mL, 10 mL Vial 22.40 - 55.98 29.16
509. Magnesium Sulfate 250 mg/mL, 20 mL Vial 19.00 - 52.00 28.60
510. Mannitol 20%, 500 mL Bottle 58.78 - 320.00 69.38
511. Mebendazole 100 mg/5 mL, 60 mL Suspension 14.00 - 28.00 14.00
512. Mebendazole 500 mg Tablet 1.75 - 4.00 1.75
513. Mecobalamin 500 mcg Tablet 10.00 - 13.67 11.00
514. Mecobalamin 500 mcg/mL, 1 mL Ampule 98.00 - 186.00 173.00
515. Mefenamic Acid 250 mg Capsule 0.55 - 1.50 1.07
516. Mefenamic Acid 500 mg Capsule 0.60 - 12.80 1.28
517. Mefenamic Acid 500 mg Tablet 0.53 - 10.14 0.91
518. Memantine 10 mg Film coated tablet 15.00 - 18.00 18.00
519. Meropenem 1 g Vial 143.22 - 840.00 156.45
520. Meropenem 500 mg Vial 97.33 - 540.00 104.39
521. Mesna 100 mg/mL, 4 mL Ampule 140.00 – 147.00 140.00
522. Metformin Hydrochloride 500 mg Film coated tablet 0.43 - 3.85 0.54
523. Metformin Hydrochloride 850 mg Tablet 4.05 - 4.39 4.39
524. Methotrexate 2.5 mg tablet - 4.72●
525. Methotrexate 25 mg/mL, 2 mL Vial 118.00 - 199.00 138.50
526. Methyldopa 250 mg Tablet 4.86 - 11.00 9.18
527. Methylergometrine 200 mcg/mL, 1 mL Ampule 11.12 - 70.00 13.79
528. Methylprednisolone 1 g/16 mL + Diluent Vial 2,100.00 - 3,162.50 2,100.00
529. Methylprednisolone 125 mg/mL, 2 mL + diluent Vial 597.00 - 615.00 597.00
530. Methylprednisolone 16 mg Tablet 6.85 - 25.30 8.20
531. Methylprednisolone 4 mg Tablet 4.15 - 14.00 5.00
532. Methylprednisolone 40 mg ( single dose) vial 280.00 - 668.90 289.95
533. Methylprednisolone 500 mg lyophilized powder Vial 1,155.00 - 1,256.00 1,155.00
534. Methylprednisolone 500 mg/8.0 mL + diluent vial Vial 1,161.00 - 1,250.00 1,161.00
535. Methylprednisolone 500mg/7.7mL + Diluent Vial 1,200.00 - 2,280.00 1,200.00
536. Metoclopramide 10 mg Tablet 0.79 - 4.50 1.73
537. Metoclopramide 5 mg/5 mL, 60 mL Syrup 19.50 - 25.70 19.50
538. Metoclopramide 5 mg/mL, 2 mL Ampule 3.08 - 15.00 3.97
539. Metoprolol (as Tartrate) 100 mg Tablet 0.83 - 4.85 1.55
540. Metoprolol (as Tartrate) 50 mg Tablet 0.46 - 3.65 0.95
541. Metronidazole 125 mg/5 mL, 60 mL Suspension 15.00 - 69.00 20.25
542. Metronidazole 5 mg/mL, 100 mL Vial 12.11 - 57.00 14.17
543. Metronidazole 500 mg Tablet 0.85 - 3.85 1.20
544. Midazolam 1 mg/mL, 5 mL Ampule 59.00 - 91.00 70.00
545. Midazolam 5 mg/mL, 3 mL Ampule 88.89 - 215.84 104.89
546. Midazolam 5 mg/mL,1 mL Ampule 49.74 - 159.00 61.40
547. Modified Fluid Gelatin (Formerly Polymerisate of Degraded Succinylated
515.00 - 910.00 515.00
Gelatin) 4% solution, 500 mL Bottle
548. Monobasic Sodium Phosphate, Dibasic Sodium Phosphate 19 g/ 7 g solution
175.50 - 213.00 205.00
per 133 mL Bottle
549. Montelukast 10 mg Tablet 3.53 - 18.00 7.25
550. Montelukast 4 mg Chewable Tablet 3.15 - 7.00 4.99
551. Montelukast 5 mg Chewable Tablet 3.00 - 17.50 5.00
552. Morphine (As Sulfate) 10 mg MR Tablet 20.00 - 26.66 20.00
553. Morphine (As Sulfate) 10 mg/mL,1 mL Ampule 49.70 - 70.00 49.70
554. Morphine 30 mg MR tablet - 26.18◊
555. Morphine 60 mg MR tablet - 69.67◊
74
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
556. Moxifloxacin (as Hydrochloride) 400 mg Film coated tablet 71.20 - 103.67 71.20
557. Mo xifloxacin 5 mg/mL, 5 mL Ophthalmic Solution 320.00 - 493.00 493.00
558. Multivitamins for adults Capsule 0.80 - 5.00 1.07
559. Multivitamins for adults Tablet 1.30 - 4.25 1.93
560. Multivitamins per 1 mL ,15 mL Drops 14.46 - 58.88 22.85
561. Multivitamins per 5 mL, 120 mL Syrup 23.50 - 97.00 44.00
562. Multivitamins per 5 mL, 60 mL Syrup 18.00 - 49.00 19.60
563. Mupirocin Cream 2%, 15 g Tube 93.33 - 150.00 136.88
564. Mupirocin Ointment 2%, 15 g Tube 60.00 - 134.33 104.00
565. Mupirocin Ointment 2%, 5 g Tube 38.33 - 98.80 44.33
566. Mycophenolate Mofetil 500 mg Tablet 48.50 - 56.00 54.49
567. Mycophenolic Acid 360 mg tablet - 58.71◊
568. Nalbuphine 10 mg/mL, 1 mL Ampule 44.88 - 103.00 44.88
569. Naloxone 400 mcg/mL, 1 mL Ampule 200.00 - 338.04 234.33
570. Naproxen Sodium 550 mg Tablet 3.00 - 3.38 3.00
571. Neomycin + Polymyxin B + Fluocinolone Acetonide Ear Drops 3.5 mg
neomycin +10,000 units polymyxin B + 0.025% floucinolone acetonide/mL, 5 mL 150.00 - 219.00 184.50
Bottle
572. Neostigmine 500 mcg/mL, 1 mL Ampule 65.00 - 126.00 118.75
573. Neostigmine 500 mcg/mL, 10 mL Vial 698.15 - 850.00 698.15
574. Nevirapine 200 mg tablet - 3.48*
575. Nicardipine 1 mg/mL, 10 mL Ampule 106.23 - 420.00 190.12
576. Nicardipine 1 mg/mL, 2 mL Ampule 61.22 - 419.85 80.50
577. Nifedipine 10 mg Capsule 2.20 - 4.90 3.25
578. Nimodipine 30 mg film-coated tablet - 27.52◊
579. Nitrofurantoin 100 mg Capsule 7.00 - 18.00 7.00
580. Norepinephrine (as Bitartate) 2 mg/mL, 4 mL Ampule 1,185.00 - 1,650.00 1,185.00
581. Norepinephrine 1 mg/mL, 10 mL Ampule 450.00 - 1,200.00 515.20
582. Norepinephrine 1 mg/mL, 2 mL Ampule 71.23 - 338.00 93.22
583. Norepinephrine 1 mg/mL, 4 mL Ampule 131.22 - 700.00 148.04
584. Nystatin 100,000 units/mL, 30 mL Suspension 50.00 - 268.00 155.00
585. Octreotide 100 mcg/mL, 1 mL Ampule 450.00 - 674.70 540.00
586. Octreotide 500 mcg/mL, 1 mL Ampule 2,134.13 - 4,268.26 2,134.13
587. Ofloxacin 200 mg Tablet 1.78 - 4.85 3.75
588. Ofloxacin Ear Drops 0.3%, 5 mL Bottle 175.00 - 250.00 200.00
589. Ofloxacin Eye Drops 0.3%, 5 mL Bottle 167.00 - 170.00 167.00
590. Olanzapine 10 mg Orodispersible tab 16.00 – 29.98 18.63
591. Olanzapine 10 mg Tablet 0.23 – 51.00 4.11
592. Omeprazole 20 mg Capsule 0.68 - 12.00 0.81
593. Omeprazole 40 mg Capsule 2.20 - 28.00 4.23
594. Omeprazole 40 mg powder vial + 10 mL solvent Ampule 21.00 - 335.00 24.78
595. Ondansetron (as Hydrochloride) 2 mg/mL, 2mL Ampule 129.00 - 155.45 145.75
596. Ondansetron (as Hydrochloride) 2 mg/mL, 4 mL Ampule 68.78 – 275.00 78.23
597. Ondansetron (as Hydrochloride) 8 mg Tablet 65.00 - 95.00 67.50
598. Oral Rehydration Salts (ORS 75- replacement) 20.5 g Sachet 3.64 - 6.69 3.64
599. Oseltamivir 75 mg capsule - 40.00*
600. Oxacillin 500 mg Vial 12.00 - 130.00 17.88
601. Oxaliplatin 5 mg/mL concentrate solution, 10 mL Vial 1,164.35 - 1,689.00 1,475.45
602. Oxaliplatin 5 mg/mL concentrate solution, 20 mL Vial 1,787.00 - 2,798.00 2,725.00
603. Oxaliplatin 50 mg powder Vial 1,095.00 - 2,998.00 1,165.79
604. Oxcarbazepine 300 mg Tablet 10.00 - 24.10 14.27
605. Oxycodone + Naloxone 10 mg + 5 mg tablet - 72.92◊
75
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
608. Oxycodone + Naloxone 5 mg + 2.5 mg tablet - 80.10◊
609. Oxycodone 10 mg Tablet 127.16 - 170.92 127.16
610. Oxycodone 10 mg/mL, 1 mL Ampule 618.69 - 1,107.25 618.69
611. Oxycodone 5 mg Capsule 121.28 - 139.76 121.28
612. Oxymetazoline 0.05%, 15 mL Bottle 195.00 - 297.00 195.00
613. Oxytocin 10 IU/mL, 1 mL Ampule 4.93 - 44.98 7.12
614. Paclitaxel 6 mg/mL, 16.7 mL vial - 980.00●
615. Paclitaxel 6 mg/mL, 17 mL Vial 922.22 - 1,957.00 1,375.90
616. Paclitaxel 6 mg/mL, 25 mL Vial 1,900.00 – 5,880.00 3,248.00
617. Paclitaxel 6 mg/mL, 43.4 mL Vial 3,250.00 - 5,100.00 4,000.00
618. Paclitaxel 6 mg/mL, 5 mL Vial 447.24 - 995.00 488.00
619. Paliperidone 100 mg/mL Prolonged release 6,794.00 - 6,794.00 6,794.00
620. Paliperidone 150 mg/1.5 mL Prolonged release 6,794.00 - 6,794.00 6,794.00
621. Paracetamol 10 mg/mL, 100 mL Vial 73.23 - 318.98 107.33
622. Paracetamol 10 mg/mL, 50 mL Vial 198.00 - 263.38 198.00
623. Paracetamol 100 mg/ml, 15 mL Drops 11.96 - 38.00 15.00
624. Pa racetamol 120 mg/5 mL (125 mg/5 mL), 60 mL Bottle 12.70 - 22.00 14.50
625. Paracetamol 125 mg Suppository 11.72 - 65.00 17.94
626. Paracetamol 150 mg/mL, 2 mL Ampule 2.72 - 14.80 4.12
627. Paracetamol 250 mg Suppository 11.72 - 44.00 16.91
628. Paracetamol 250 mg/5 mL, 60 mL Bottle 11.50 - 88.40 17.25
629. Paracetamol 500 mg Tablet 0.20 - 2.00 0.45
630. Penicillin G Benzathine (benzathine benzylpenicillin) 1,200,000 units Vial 43.32 - 155.00 49.55
631. Penicillin G Crystalline 1 MU Vial 4.34 - 18.00 6.24
632. Penicillin G Crystalline 5 MU Vial 14.12 - 30.00 15.92
633. Permethrin Lotion 5%, 60 mL Bottle 193.80 - 220.00 205.80
634. Pethidine 50 mg/mL, 2 mL Ampule 138.00 - 495.00 148.00
635. Phenobarbital 60 mg Tablet 5.09 - 5.20 5.09
636. Phenytoin 100 mg Capsule 7.00 - 31.46 11.50
637. Phenytoin 50 mg/mL, 2 mL Ampule 59.77 - 680.00 83.28
638. Phenytoin 50 mg/mL, 5 mL Ampule 595.00 - 833.00 595.00
639. Phytomenadione 10 mg/mL, 1 mL Ampule 12.95 - 48.77 16.77
640. Pilocarpine 2%, 15 mL Bottle 250.00 - 270.18 250.00
641. Piperacillin + Tazobactam 2 g + 250 mg Vial 66.98 - 300.00 72.83
642. Piperacillin + Tazobactam 4 g + 500 mg Vial 88.63 - 350.00 97.44
643. Polymyxin 500,000 IU, 5 mL Vial 2,386.00 - 3,993.00 2,386.00
644. Potassium Chloride 2 mEq/mL, 20 mL Vial 19.70 - 48.00 23.00
645. Potassium Chloride 600 mg Tablet 10.00 - 18.00 10.00
646. Potassium Chloride 750 mg durules (equiv. to approximately 10 mEq) Tablet 7.30 - 23.00 12.00
647. Potassium Citrate 10 mEq Tablet 4.71 - 11.00 6.80
648. Povidone Iodine (Oral Antiseptic) 1%, 60 mL Bottle 85.40 - 89.00 85.40
649. Povidone Iodine (Solution) 10%, 1 gallon Bottle 545.00 - 595.00 545.00
650. Povidone Iodine (Solution) 10%, 60 mL Bottle 35.00 - 51.00 47.00
651. Povidone Iodine (Surgical Skin Cleanser) 7.5%, 1 gallon Bottle 545.00 - 575.00 545.00
652. Prednisolone Eye Drops 1%, 5 mL Bottle 98.00 - 240.00 148.00
653. Prednisone 10 mg Tablet 0.80 - 4.40 2.45
654. Prednisone 10 mg/5 mL, 60 mL Suspension 75.00 - 140.00 102.10
76
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
657. Propofol 10 mg/mL, 20 mL Ampule 50.45 - 380.00 54.49
658. Propofol 10 mg/mL, 20 mL Vial 51.98 - 62.00 56.38
659. Propofol 10 mg/mL, 50 mL Vial 383.40 - 538.00 489.63
660. Propranolol 10 mg Tablet 0.70 - 9.44 5.50
661. Propranolol 40 mg Tablet 1.03 - 30.00 8.45
662. Propylthiouracil 50 mg Tablet 5.52 - 27.80 5.52
663. Pyrazinamide 500 mg Tablet 1.85 - 3.49 1.85
664. Quetiapine (as Fumarate) 100 mg Tablet 19.00 - 88.88 24.50
665. Quetiapine (as Fumarate) 200 mg Tablet 20.00 – 70.00 31.60
668. Rabeprazole (as Sodium) 20 mg Tablet 6.12 - 15.00 13.00
669. Ranitidine 150 mg Tablet 0.59 - 0.88 0.67
670. Ranitidine 25 mg/mL, 2 mL Ampule 2.59 - 33.00 3.28
671. Ranitidine 300 mg Tablet 2.05 - 3.80 2.05
672. Remifentanil 1 mg lyophilized powder Vial 1,500.00 - 1,500.00 1,500.00
673. Retinol (Vitamin A) 100,000 IU soft gel capsule - 1.28*
674. Retinol (Vitamin A) 200,000 IU soft gel capsule - 1.30*
675. Rifampicin 200 mg/5 mL, 120 mL Suspension 195.00 - 320.00 265.00
676. Rifampicin 450 mg Capsule 9.00 - 9.50 9.00
677. Rifaximin 200 mg Tablet 63.20 - 69.20 63.20
678. Risperidone 1 mg Tablet 5.90 - 10.89 6.65
679. Risperidone 2 mg Orodispersible tab 2.39 - 34.00 29.50
680. Risperidone 2 mg Tablet 2.34 – 66.07 2.98
681. Risperidone 4 mg Tablet 14.00 - 49.94 14.00
682. Rituximab 10 mg/mL, 10 mL Vial - 8,363.00●
683. Rituximab 10 mg/mL, 50 mL Vial - 40,757.00●
684. Rocuronium 10 mg/mL, 5 mL Ampule 149.88 - 214.44 149.88
685. Rocuronium 10 mg/mL, 5 mL Vial 149.33 - 250.00 158.60
686. Ropivacaine 10 mg/mL, 10 mL Ampule 337.63 - 442.00 337.63
687. Rosuvastatin (as Calcium) 10 mg Tablet 2.44 - 8.93 4.03
688. Rosuvastatin (as Calcium) 20 mg Tablet 2.90 - 14.86 6.48
689. Sacubitril/Valsartan 100 mg Tablet 56.25 - 56.25 56.25
692. Salbutamol 1 mg/mL, 2.5 mL (unit dose) Nebule 4.12 - 10.08 4.92
693. Salbutamol 100 mcg/dose x 200 doses Breath Actuated MDI 85.49 - 118.54 118.54
694. Salbutamol 100 mcg/dose x 200 doses Metered Dose Inhaler 64.33 - 125.00 76.84
695. Salbutamol 2 mg/5mL, 60 mL Syrup 11.50 - 51.06 14.98
696. Salbutamol 2 mg/mL, 2.5 mL (unit dose) Nebule 5.37 - 18.00 8.00
697. Sambong 500 mg Tablet 4.00 - 6.85 5.25
698. Sertraline 50 mg Tablet 6.20 – 38.00 7.25
699. Serum, Anti-rabies (equine) 200 IU/mL, 5mL Vial 730.00 – 1,500.00 730.00
700. Serum, Anti-tetanus (ATS) (equine) 1500 IU/0.7 mL, 0.7 mL Ampule 42.33 - 78.00 56.44
701. Serum, Anti-tetanus (ATS) (equine) 1500 IU/0.7 mL, 0.7 mL Vial 52.24 - 52.43 52.24
702. Serum, Anti-tetanus (ATS) (equine) 1500 IU/mL, 1 mL Ampule 44.32 - 74.18 59.38
703. Sevelemer 800 mg film-coated tablet - 34.63◊
704. Sevoflurane 250 mL Bottle 3,673.00 - 11,000.00 4,433.11
705. Sil ver Sulfadiazine Cream 1%, 15 g Tube 61.22 - 64.77 61.22
77
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
706. Silver Sulfadiazine Cream 1%, 25 g Tube 56.44 - 125.00 69.11
707. Silver Sulfadiazine Cream 1%, 500 g Jar 750.00 - 930.00 870.00
708. Simvastatin 20 mg Tablet 0.79 - 5.50 1.40
709. Simvastatin 40 mg Tablet 2.00 - 8.00 3.50
710. Sirolimus 0.5 mg tablet - 136.97◊
711. Sirolimus 1 mg tablet - 185.72◊
712. Sodium Bicarbonate 1 mEq/ mL, 20 mL ampule 68.23 - 144.75 68.23
713. Sodium Bicarbonate 1 meq/mL, 50 mL ampule 90.68 - 119.99 90.68
714. Sodium Bicarbonate 1 meq/mL, 50 mL Vial 90.00 - 110.00 90.00
715. Sodium Bicarbonate 650 mg Tablet 0.99 - 5.25 0.99
716. Sodium Chloride 2.5 mEq/mL, 20 mL Vial 19.00 - 52.36 19.00
717. Sodium Chloride 2.5 mEq/mL, 50 mL Vial 21.34 - 49.50 21.34
718. Sodium Hyaluronate 1 mg/mL, 5 mL Ophthalmic Solution 175.00 - 271.20 254.25
719. Sofosbuvir 400 mg tablet - 153.57*
720. Somatostatin 250 mcg Vial 630.42 - 798.00 630.42
721. Somatostatin 3 mg Vial 4,209.91 - 5,598.00 4,390.00
722. Spironolactone 100 mg Tablet 31.28 - 33.00 31.28
725. Sterile Water For injection 1 L Bottle 28.00 - 88.90 28.00
726. Sterile Water For injection 10 mL Ampule 10.50 - 160.05 56.00
727. Sterile Water For injection 100 mL Bottle 17.15 - 84.65 23.04
728. Sterile Water For injection 50 mL Bottle 16.98 - 185.00 19.23
729. Streptokinase 1,500,000 IU Vial 3,480.00 - 9,000.00 3,700.00
730. Sucralfate 1 g Tablet 25.00 - 45.00 30.50
731. Sugammadex 100 mg/mL, 2 mL Vial 5,257.07 - 5,257.07 5,257.07
732. Suxamethonium (Succinylcholine) 20 mg/mL, 10 mL Vial 102.33 - 300.00 129.83
733. Tacrolimus 1 mg slow-release capsule - 83.18◊
734. Tamoxifen 20 mg Tablet - 2.15
735. Tamsulosin 200 mcg Capsule 11.60 - 28.00 17.50
736. Tamsulosin 200 mcg Orally Disintegrating Tablet 10.50 - 38.49 21.00
737. Tamsulosin 400 mcg MR Film Coated Tablet 4.99 - 21.00 14.73
738. Telmisartan + Hydrochlorothiazide 40 mg + 12.5 mg Tablet 19.02 - 23.15 19.02
739. Telmisartan 40 mg Tablet 10.00 - 16.07 13.62
740. Telmisartan 80 mg Tablet 18.00 - 31.80 25.00
741. Tenofovir Disoproxil Fumarate 300 mg tablet 40.00 - 43.64 40.00
742. Terazosin 1 mg Tablet 42.80 - 51.00 42.80
745. Terbutaline 500 mcg/mL, 1 mL Ampule 39.98 - 98.00 39.98
746. Thiamazole (Methimazole) 5 mg Tablet 1.89 - 5.41 4.73
747. Thiopental Sodium 500 mg Vial 916.00 - 960.00 916.00
748. Timolol Eye Drops 0.5%, 5 mL Bottle 210.00 - 360.00 281.50
749. Tinzaparin 10,000 anti-XA IU/mL, 0.45 mL pre-filled syringe - 238.31◊
750. Tinzaparin 10,000 anti-Xa IU/mL, 2 mL vial - 711.57◊
751. Tiotropium 18 mcg/dose with appropriate accompanying dispenser - 57.33◊
752. Tobramycin + Dexamethasone Eye Drops 0.3% + 0.1%, 5 mL Bottle 112.32 - 230.00 168.00
753. Tobramycin + Dexamethasone Eye Ointment 0.3% + 0.1%, 3.5 g Tube 190.00 - 520.68 190.00
754. Tobramycin Eye Drops 0.3%, 5 mL Bottle 70.00 - 206.39 160.00
755. Tobramycin Eye Ointment 0.3%, 3.5 g Tube 192.40 - 453.33 192.40
78
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
756. Tolvaptan 15 mg Tablet 652.80 - 693.75 652.80
757. Topiramate 25 mg Tablet 8.65 - 12.25 12.02
758. Topiramate 50 mg Tablet 7.50 - 9.25 8.60
759. Tramadol 100 mg MR Tablet 3.00 - 79.90 77.50
760. Tramadol 50 mg Dispersible Tablet 1.40 - 2.00 1.80
761. Tramadol 50 mg Capsule 0.60 - 6.69 1.98
762. Tramadol 50 mg/ml, 1 ml Ampule 6.39 - 38.00 9.40
763. Tramadol 50 mg/ml, 2 ml Ampule 5.49 - 59.00 6.38
764. Tranexamic Acid 100 mg/mL, 5 mL Ampule 12.22 - 950.00 14.32
765. Tranexamic Acid 500 mg Capsule 3.48 - 15.00 5.38
766. Tranexamic Acid 500 mg Tablet 5.00 - 5.90 5.63
767. Trastuzumab 150 mg Lyophilized Powder 11,895.95 – 38,272.00 11,895.95
768. Trastuzumab 600 mg/5 mL (120 mg/mL), 5 ml vial - 26,000.00**
769. Travoprost 0.004%, 2.5 mL Bottle 1,234.00 - 1,234.00 1,234.00
770. Trimetazidine 35 mg Tablet 2.95 - 14.55 3.77
771. Tropicamide + Phenylephrine Hydrochloride 5 mg + 5 mg/mL, 10 mL Eye
498.75 - 532.00 498.75
Drops
772. Ursodeoxycholic Acid 250 mg Capsule 27.00 - 44.00 34.14
773. Vaccine, BCG 500 mcg /mL vial + 1 mL diluent in ampule 20 doses - 180.00*
774. Vaccine, Diptheria, Tetanus, Pertussis, Hepatitis B Recombinant and
58.00*
Haemophilus Influenza Type B (Hib) Combined 0.5 mL vial
775. Vaccine, Hepatitis B (recombinant DNA) 10 mcg/0.5 mL (pediatric)
118.98 - 240.00 132.77
Monodose Vial
776. Vaccine, Hepatitis B (recombinant DNA) 10 mcg/0.5 mL, 5 mL (10 dose/vial) - 183.00*
777. Vaccine, Hepatitis B (recombinant DNA) 20 mcg/mL, 1 mL Vial 122.33 - 187.44 165.75
778. Vaccine, Hepatitis B (recombinant DNA) 20 mcg/mL, 10 mL Vial 118.34 - 600.00 118.34
779. Vaccine, Human Papillomavirus Bivalent (types 16 and 18) 0.5 mL
1,764.00 - 2,295.00 1,764.00
suspension in prefilled syringe
780. Vaccine, Inactivated Poliomyelitis (Type 1,2 and 3) 0.5 mL multidose vial - 181.00*
781. Vaccine, Influenza Polyvalent 0.5 mL Vial + Pre-filled syringe diluent 550.00 - 570.00 550.00
782. Vaccine, Influenza Polyvalent 15 mcg/0.5 mL, 5 mL - 184.00 / dose*
783. Vaccine, Live Attenuated Measles. Mumps and Rubella (MMR) Multidose
- 960.00*
vial + 5 mL diluent (10 Doses)
784. Vaccine, Pneumococcal 13 Valent Conjugate 0.5 mL single dose vial 3,100.00 - 3,569.00 3,100.00
785. Vaccine, Pneumococcal Conjugate multidose vial - 419.44 / dose*
786. Vaccine, Pneumococcal Polyvalent 25 mcg/0.5 mL, 0.5 mL single dose vial - 524.00*
787. Vaccine, Rabies Chick Embryo Cell (Purified Inactivated) 2.5 IU/mL, 1 dose +
730.00 - 1,790.00 1,438.00
1 mL diluent vial
788. Vaccine, Rabies Vero Cell lyophilized powder, 2.5 IU/0.5 mL, vial + diluent (5
497.98 – 1,694.00 497.98
ID doses/vial)
789. Vaccine, Tetanus Toxoid 0.5 mL Ampule 28.43 - 108.00 33.68
790. Vaccine, Vero Cell (purified) 2.5 IU/0.5 mL Vial + diluent 497.98 - 1,694.00 497.98
791. Valaciclovir 500 mg Tablet 31.61 - 31.61 31.61
792. Valproate Disodium/Valproic Acid 250 mg tablet 7.95 - 27.50 8.88
793. Valproate Disodium/Valproic Acid 500 mg Film coated tablet 7.20 - 39.60 10.75
794. Valproic Acid + Sodium Valproate 500 mg MR Tablet 10.75 - 11.95 10.75
795. Valproic Acid 250 mg/5 mL, 120 mL Syrup 300.00 - 890.00 314.05
79
Lowest-Highest
Drugname 2021 DPRI
(GIDA Area)
796. Valproic Acid 500 mg/5 mL, 5 mL Vial 1,694.65 - 1,927.06 1,694.65
797. Valsartan + Hydrochlorothiazide 80 mg + 12.5 mg Tablet 11.49 - 12.04 11.49
798. Valsartan 160 mg Tablet 10.35 - 11.23 11.00
799. Valsartan 80 mg Tablet 7.95 - 11.23 8.42
800. Vancomycin 1 g Vial 149.24 - 2,302.00 313.20
801. Vancomycin 500 mg Vial 100.00 - 995.00 137.22
802. Verapamil 2.5mg/ml, 2mL Ampule 112.40 - 181.65 112.40
803. Vinblastine 1 mg/mL, 10 mL Vial 860.00 - 860.00 860.00
804. Vinblastine 10 mg Vial 749.00 - 860.00 749.00
805. Vincristine (As Sulfate) 1 mg/mL, 1 mL Vial 177.00 – 293.00 177.00
806. Vincristine (As Sulfate) 1 mg/mL, 2 mL Vial 385.00 – 440.00 385.00
807. Vitamin B1 B6 B12 100 mg + 100 mg + 1 mg, 3 mL Ampule 9.00 - 858.73 32.00
808. Vitamin B1 B6 B12 100 mg + 5 mg + 50 mcg Capsule 1.00 - 4.50 2.57
809. Vitamin B1 B6 B12 100 mg + 5 mg + 50 mcg Tablet 0.90 - 11.45 1.50
810. Voriconazole 200 mg Film coated tablet 1,000.00 - 1,000.00 1,000.00
811. Voriconazole 200 mg lyophilized powder for solution, 30 mL Vial 5,500.00 - 5,600.00 5,500.00
812. Warfarin 2.5 mg Tablet 10.00 - 19.50 12.00
813. Warfarin 5 mg Tablet 12.00 - 325.00 12.00
814. Zinc 27.5 mg/mL (Equiv. to 10 mg Elemental Zinc), 15 mL Oral Drops 24.85 - 72.00 34.75
815. Zinc 55 mg/5 mL (Equiv. to 20 mg Elemental Zinc), 60 mL Syrup 27.98 - 49.00 38.00
816. Zolpidem 10 mg Tablet 29.00 - 39.00 38.50
*The Reference Price was based on the DOH COBAC Procurement Price 2020
**Excluded from the maximum 10% inflationary cost
◊The Reference Price was based on the MWP (excluded from the maximum 10% inflationary cost)
●The Reference Price was based on the PPPI Procurement Price 2020
80
4. EMERGENCY ROOM AND WARD SERVICES
Provide health care services to Cebu City residents/ patients with emergency and medical
needs.
4.1. Provision of Immediate Emergency Care
Office or Division: Emergency Room/Ward Services - Cebu City Medical Center

(CCMC)
Who may avail: CCMC Clients/Patients (Admitted/Non-Admitted)
Referral Forms (if from other health care Referral forms from other health care facility
facilities)
1. Proceed to Triage 1. Attend to patient none 5 minutes ER Triage Nurse
Section at the ensuring safety and CCMC
Emergency Room. comfort
2. Fill out Personal 2. Provide Personal none 5 minutes ER Triage Nurse
Information Sheet Information Sheet with CCMC
(accompanying will ER billing form and
sign if patient is charge slip
unable)
3. Submit the duly 3.1. Receive the duly none 15 minutes ER Triage Nurse
filled out personal filled out personal CCMC
information sheet with information sheet with
the ER billing form and the ER Billing form and
charge slip to ER charge slip
Triage Nurse 3.2. Fill-out the charge
slip
3.3. Forward the duly
filled out personal
information sheet with
the ER Billing form and
charge slip to ER
Registration Clerk
3.4. Encode the none 5 minutes ER Registration
patient's data in the Clerk
computer CCMC
4. Receive the ER 4. Detach and return none 5 minutes
billing form with charge the ER billing Form
slip with charge slip to
patient's accompanying
5. Pay ER fee at the 5.1. Receive the P 50.00 20 minutes Cashier
cashier charge slip and CCMC
payment
5.2. Issue official
receipt
81
6. Submit self for initial 6.1. Assess patient’s none 30 minutes ER Triage Nurse
assessment by Triage condition (including CCMC
Nurse. vital signs)
6.2. Refer patient to
appropriate department
or service area at ER
7. Proceed to 7.1. Usher patient to none 10 minutes ER Triage Nurse
appropriate service the appropriate service CCMC
area/department. area
7.2. Receive patient ER Nurse on
from Triage Nurse duty
CCMC
8. Submit self for 8.1. Conduct interview none 30 minutes ER Physician
assessment and 8.2. Appraise patient’s CCMC
appropriate condition
intervention by ER 8.3. Perform physical
physician examination
9. Receive request 9.1. Issue request
form for medical form for medical
supplies supplies
9.2. Issued laboratory
diagnostic examination
and/ organ imaging
procedures as needed
9.3. Formulate/
discuss treatment plan
with patient
For patients with 10.1. Fill out the none 5 minutes ER Physician or
Laboratory and/ request form for Nurse on Duty
Organ Imaging: laboratory and/or organ CCMC
10.Secure request imaging procedures
form for laboratory with Doctor’s signature
and/or organ imaging 10.2. Instruct patient
procedures, if any or patient’s
accompanying to
For patients with NO proceed to laboratory
Laboratory and/ or organ imaging
Organ Imaging: department
Proceed to Step 12
11. Process request 7 days, 2
Please refer to Service No.7:
for laboratory and/or hours and 20
Laboratory Examination Services
organ imaging minutes
procedures 10 days, 2
Please refer to Service No. 8: Organ
hour and 45
Imaging Procedures
minutes
12. Receive admission Patients for none 5 minutes ER Physician
order or discharge admission: CCMC
order from the 12.1. Write an
attending Physician admission order
Patients for
discharge:
12.2. Write a
82
discharge order
Patients for Patients for none 30 minutes ER Nurse on
admission: admission: Duty
13. Sign the consent 13.1. Assist patient or CCMC
for admission (patient's accompanying in
accompanying will sign signing the consent for
if patient is unable to admission
sign) 13.2. Prepare the
patient’s chart
Patients for 13.3. Attach consent
discharge: for admission to
Proceed to Service 1.3 patient’s chart
Discharge of Patient 13.4. Fill out
admission slip and
admission form
Patients with NO For 2 hours and
laboratory admission 40minutes
examination and/ P 50.00
Organ imaging For 2 hours and 10
procedures discharge minutes
For 7 days, 5 hours

Patients with admission and 5 minutes
laboratory
TOTAL P50.00
examination
procedures For 7 days, 4 hours
discharge and 35 minutes
10 days, 5
For
hours and 30
admission
Patients with Organ minutes
P50.00
Imaging procedures
For 10 days and 5
discharge hours
83
4.2. Admission of Patients from ER to Specific Wards

(CCMC)
Who may avail: CCMC Clients For Admission/Hospitalization
Patient’s Chart with Consent for Admission Emergency Room
1. Receive the 1.1. Hand over the admission none 5 minutes ER Nurse on
admission slip slip to patient's accompanying Duty
1.2. Instruct the CCMC
accompanying to go to
information clerk to submit the
admission slip
2. Submit the 2.1. Encode the patient’s data none 20 minutes Information
admission slip to 2.2. Produce Clinical Case Clerk
Information Clerk Record (CCR) CCMC
2.3. Sign the CCR
2.4. Instruct to proceed to
Medical Social Services for
social case management and
classification
3. Present the 3.1. Fill out classification form none 30 minutes Medical Social
Clinical Case Service Staff
Record for social 3.2. Attach classification form on-duty
case management to CCR CCMC
and classification
4. Present to ER 4. Complete the patient’s none 20 minutes ER Nurse-on-
Nurse the Clinical chart with the Summary of duty
Case Sheet with Medical Supply/Hospital Stock CCMC
patient
classification (and
proof of payment,
if any)
5.Submit self for 5.1. Call the ward nurse to none 1 hour ER Nurse on-
transport from ER inform the admission of patient duty
to assigned ward to the assigned ward CCMC
(by wheelchair or
stretcher, as 5.2. Transport patient from ER Utility worker-
appropriate) to assigned ward on-duty
CCMC
6. Receive 6.1. Receive patient from ER none 5 minutes Ward
needed medical Personnel with the patient’s Nurse/Attending
care chart Physician/
6.2. Provide medical care to Medical Staff
patient CCMC
2 hours and
TOTAL none
20 minutes
84
4.3. Discharging of Patients

(CCMC)
Classification: Complex
Who may avail: CCMC Non-Admitted or Admitted Patents for Discharge
For non-admitted patients:
1. ER Billing form ER Nurse
2. Official receipt Cashier
For admitted patients:
1. Hospital bill Billing Section
2. Official receipt Cashier
For Non- For Non-Admitted: none 5 minutes
Admitted: 1.1. Write all hospital charges ER Nurse on
1. Receive ER on the ER Billing Form duty
Billing Form 1.2. Instruct patient’s CCMC
accompanying to go to Medical
For Admitted: Social Services for discounts
Proceed to step 2 and/or available financial
assistance
For Admitted: For Admitted: none 30 minutes Ward Nurse on-
2. Get a Billing 2.1. Complete the chart Duty
Number including attachments CCMC
2.2. Bring the chart to billing
For Non- section for bill
Admitted: Computation
Skip this step
2.3. Compute hospital bill none 1 hour Billing Section
CCMC
2.4. Get the chart back with none 10 minutes Ward Nurse on-
the billing number Duty
2.5. Give the billing number to CCMC
patient’s accompanying
2.6. Instruct patient’s

accompanying to go to billing
section for the hospital bill
For Admitted: For Admitted: none 30 minutes Billing
3. Present billing 3.1. Give the hospital bill to Personnel on-
number to secure patient’s accompanying duty
hospital bill For patients with remaining CCMC
balance after deducting
For Non- PHIC and Classification:
Admitted: 3.2. Advise patient’s
Skip this step accompanying to go to Medical
Social Services for financial
assistance
85
For Admitted with 4. Request patient’s none 5 minutes Medical Social
remaining accompanying to process Service Staff
balance after financial assistance from other on-duty
deducting PHIC agencies (CHAMP, PCSO, CCMC
and DSWD)
Classification,
and Non-
Admitted
4. Go to Medical
Social Services
with ER billing
form (for non-
admitted) or
Hospital Bill (for
admitted)
For admitted
patients with NO
remaining
balance after
deducting PHIC
and
Classification:
Proceed to step 9
5. Process Refer to the Citizen’s Charter For CHAMP only: Personnel in-
financial of CHAMP charge
assistance from 45 minutes CHAMP
other agencies
(CHAMP, PCSO,
DSWD)
For non-admitted
patients without
remaining For PCSO/ DSWD: Refer to the Citizen’s Charter of agency
balance after
deducting PHIC
and
Classification:
Proceed to step 9
6. Submit LOA or 6.1. Receive LOA or none 1 hour Billing Section
Guarantee Letter Guarantee Letter from partner CCMC
from other partner agencies with ER billing form
agencies with ER or hospital bill
billing form or 6.2. Deduct approved financial
hospital bill assistance from hospital bill
If with balance 7.1. Return the final hospital 10 minutes
after deducting bill to the patient’s
Financial accompanying
Assistance: 7.2. Instruct patient’s
7. Secure final accompanying to pay at the
hospital bill cashier
If with NO
86
balance after
deducting
Financial
Assistance:
Proceed to step 10
8. Settle final 8.1. Accept payment Refer to 30 minutes Cashier on-duty
hospital bill 8.2. Issue Official Receipt Table No. CCMC
(OR) 2:
8.3. Write the OR number on Hospital
the hospital bill Fees
9. Present official 9.1. Check the Official Receipt none 5 minutes Billing
receipt to Billing 9.2. Attach OR to ER Billing Personnel on-
Section Form (Non-Admitted) / Clinical duty
Case Record (Admitted) CCMC
10. Secure 10. Issue Discharge 5 minutes
Discharge Clearance Form
Clearance Form
11. Show the 11.1. Check the authenticity of none 5 minutes For Non-
Discharge discharge clearance form Admitted:
Clearance Form 11.2. Sign the clearance form ER Nurse
CCMC
12. Receive the 12.1. Give the discharge For Admitted:

signed discharge clearance form to patient’s Ward Nurse
clearance form accompanying CCMC
12.2. Inform utility personnel
to assist patient during
discharge
13. Prepare for 13. Transport patient to none 5 minutes Utility Worker
discharge/home hospital exit by wheelchair on-duty
conduction CCMC
14. Show the 14.1. Check the clearance none 5 minutes Security
discharge form for required signatures Personnel on-
clearance form 14.2. Sign the clearance form duty
upon leaving 14.3. Keep the clearance form CCMC
hospital premises 14.4. Release the patient
NO balance after deducting
35 minutes
PHIC and Classifications
For CHAMP
with balance after deducting
Beneficiaries
PHIC and Classifications but
Non- only:
NO balance after deducting Refer to
Admitted 2 hours and
Financial Assistance Table No. 15 minutes
Total 2:
For CHAMP
Hospital
with balance after deducting Beneficiaries
Fees
Financial Assistance only:
3 hours
NO balance after deducting 2 hours and
Admitted PHIC and Classifications 35 minutes
with balance after deducting For CHAMP
87
PHIC and Classifications but Beneficiaries
NO balance after deducting only:
Financial Assistance 4 hours and
20 minutes
For CHAMP
Beneficiaries
with balance after deducting
only:
Financial Assistance
5 hours and 5
minutes
88
Table No. 2: HOSPITAL FEES
I. ROOM and BOARD V. GENERAL SERVICES

A. WARDS 1 Ambulance (with complete gadget) 200.00
1 Pay Ward/Medicare P 600.00 2 Baby Bath 30.00
2 Charity Ward - 3 Bladder Flushing 50.00
4 Blood Pressure Taking (for OPD only) 30.00
B. SPECIAL AREAS 5 Cardiac Monitor 100.00
1 Emergency Room (ER) 50.00 6 Cardio Tocogram (CTG) 300.00
2 Out Patient Department (OPD) 30.00 7 Cast Removal 100.00
3 Minor Surgery ER/Wards 350.00 8 Casting Arm 300.00
4 Operating Room (OR) 9 Casting Leg-Long 400.00
a) Major Operation (RVU of 31 and above) 1,500.00 10 Catheterization 125.00
b) Minor Operation (RVU of 30 and above) 1,200.00 11 CBS Monitoring 30.00
5 Delivery Room (DR) 1,500.00 12 Change of Colostomy 50.00
6 Intensive Care Unit (ICU) 1,200.00 13 Chest Thoracostomy 850.00
7 Pediatric Intensive Care Unit (PICU) 350.00 14 Cord Dressing 50.00
8 Neo-natal Intensive Care Unit (NICU) 350.00 15 CP Clearance 50.00
16 CTT Bottle Changing 600.00
II. DIAGNOSTIC SERVICES 17 CTT Insertion 1,000.00
A. LABORATORY FEES (Refer to Table No. 3 for the updated Laboratory Fees) 18 CTT Removal 700.00
B. 2D ECHOCARDIOGRAM 19 Cutdown 350.00
1 2D Echo Plain 1,300.00 20 CVP Insertion 350.00
2 2d Echo with Color Flow Doppler 1,500.00 21 Cystostomy 350.00
3 Arterial Lower Extremities 1,200.00 22 Debridement of Burns 250.00
4 Arterial Upper Extremities 1,200.00 23 Debridement of Wounds 100.00
5 Carotid Scan 1,000.00 24 Defibrillation 100.00
6 Renal Arterial Scan 2,000.00 25 Dressing of Burns 150.00
7 Transcranial Duplex Scan 1,400.00 26 Dressing of Wounds 100.00
8 Venous Lower Ext 1,200.00 27 ECG 200.00
9 Venous Upper Ext 1,200.00 28 Enema 30.00
C. ORGAN IMAGING 29 Eye Irrigation 460.00
1 X-RAY 30 FBC Insertion 50.00
a) 14" x 17" 170.00 31 FBR Removal 50.00
b) 14" x 14" 170.00 32 Foley Catheter removal 30.00
c) 11" x 11" 170.00 33 Gastric Lavage 250.00
d) 10" x 12" 130.00 34 I and D 350.00
e) 8" x 10" 130.00 35 Immunization 50.00
2 ULTRA Sound 36 Incision & Drainage 100.00
a) Breast 600.00 37 Injection 30.00
b) KUB or HBI 700.00 38 Internal examination 125.00
c) Pelvis 600.00 39 Intubation 300.00
d) Thyroid 600.00 40 Irrigatin of Fistula/ Gastric Tubes 50.00
e) TVS 600.00 41 IUD Removal 200.00
f) Upper Abdomen 800.00 42 IV Reinsertion 150.00
g) Whole Abdomen 1,200.00 43 IVF Insertion + Supplies 50.00
III. DENTAL SERVICES 44 IVF Removal 30.00
1 Cementation of Loose / Crown/Bridge 200.00 45 Lumbar Tap 350.00
2 Dentay X-Ray 150.00 46 Nebulization 20.00
3 Filling 47 Newborne Care 50.00
a) Temporary Cement 175.00 48 NGT-OGT Insertion 30.00
b) Permanent Amalgram 250.00 49 NGT Insertion 50.00
c) Permanent Light Cure Composite 275.00 50 NGT Removal 30.00
4 Oral Prophalaxis 150.00 51 Oral Care 30.00
5 Root Canal Therapy 850.00 52 Oxygen Humidifier 13.00
6 Simple Tooth Extraction 150.00 53 Oxygen Inhalation 50.00
7 Surgery on Cysts/ Gingivectomy 250.00 54 Pap Smear 100.00
8 Surgical removal of Impacted Teeth 550.00 55 Paracenthesis 350.00
IV. EYE SERVICES 56 Pelvic Examination 50.00
1 Eye Irrigation 2,600.00 57 Pericardiostomy/Pericardicen 1,000.00
2 Eye Suture 600.00 58 Perineal Preparation 50.00
3 Visual Examination 210.00 59 Phototherapy 100.00
4 Phacoemulsification Machine 60 Pysical Exam for Employment 50.00
a) Phacoemulsification for cataract per eye per use 2,000.00 61 Pleurodesis 350.00
b) Vitrectomy per eye per use 3,000.00 62 Post-Mortem Care 50.00
89
Table No. 2: HOSPITAL FEES (continuation)
63 Pre-Natal 50.00 VIII. MISCELLANEOUS

64 Rectal Examination 50.00 1 CERTIFICATION
65 Removal of Foreign Body 100.00 a) Certificate of Confinement 30.00
66 Skin Preparation 50.00 b) Certificate of Delayed Registration 50.00
67 Skin Traction 100.00 c) Medical Certificate for Live Birth 30.00
68 Straight Catheterization 50.00 d) Medical Certificate 30.00
69 Suctioning 50.00 e) Medico-Legal 50.00
70 Suture Removal 50.00 IX. USE OF FACILITIES
71 Suturing 150.00 1 Electrical Charges, per day, per appliance 25.00
72 Thoracentesis 350.00 2 Use of Gooseneck Lamp 50.00/ shift
73 Tracheostomy 500.00 3 Use of Oximeter 100.00
74 Tracheostomy Care 50.00 4 Forcep (rental) 25.00
75 Vaginal Douche 25.00 5 Use of Bedpan/ Urinal, per day 20.00
76 Vital Signs Taking 25.00 Use of Kidney Basin 20.00
77 Wound Dressing 125.00 Use of Linen, per day 20.00
VI. LAPAROSCOPY 20,000.00 X. REGISTRATION
VII GENERAL SUPPLIES 1 Issuance of Hospital ID 10.00
1 Alcohol 70%, 50ml 5.00 2 Wristband ID 10.00
2 Asepto Syringe 60.00 3 Replacement of Hospital ID and/ or Watcher's ID 20.00
3 Black Bag 10.00 XI. RESEARCH (Per Research Proposal)
4 Bonnet 5.00 1 By Affiliated School 300.00
5 Cotton Balls, 10 pcs 3.00 2 By Non- Affiliated School 500.00
6 Cotton Pledget, 10 pcs. 6.00
7 CTT Bottle 150.00
8 Enema Tray 50.00
9 Flammacerium 12.00/gm
10 Gillette Blde 5.00
11 Gloves, sterilize 12.00
12 Hot Water Bagm Uce Cap 5.00
13 Mask 5.00
14 Nasal Pack, Sterile 10.00
15 OS (Gauze) 5.00
16 Penrose Drain 25.00
17 Plaster (1 in.), 1 roll 100.00
18 Plaster (Hospital Size), 1 roll 100.00
19 Roller Bandage (2 in.), 1 roll 15.00
20 Rubber Tubing Latex, 1 ft. 55.00
21 Scalpel Blade 12.00
22 Speciment Bottle 10.00
23 Sterile Penrose Drain 29.00
24 Sterile Scissors 30.00
25 Sterile Specimen Bottle 5.00
26 Sterile Strip 120.00
27 Suction Bulb 150.00
28 Tongue Depressor 2.00
29 Urobag 15.00
30 Vaseline OS 5.00
90
5. ISSUANCE OF DISCHARGE CLEARANCE SLIP
Provide Discharge Clearance Slip to patients prior to discharge.
Office or Division: Billing and Claims Section - Cebu City Medical Center (CCMC)
Who may avail: Admitted Patients For Discharge
Hospital Bill form and Official Receipt Billing and Claims Office
1. Request for 1.1. Compute the final none 20minutes Billing Staff on
computation of hospital bill less: duty
hospital bill Philhealth, Social Case CCMC
Classification and
payments already made
For Philhealth:
1.2. Compute hospital bill
1.3. Deduct allowable
case rate compensation
from the total hospital bill
For patients with
remaining balance after
deducting PHIC and
Classification:
1.4. Advise patient's
accompanying to go to
Medical Social Services
Office for other means of
financial assistance to fully
pay up remaining balance,
if any
For patients with 2.1. Inform the patient’s none 30 minutes Medical Social
remaining balance accompanying to avail of Services Staff
after deducting other means of Financial on Duty
PHIC and Assistance such as CCMC
Classification: CHAMP, DSWD, etc to
fully pay up hospital bill
2. Bring hospital bill 2.2. Instruct patient's
to Medical Social accompanying to secure
Services Office for requirements for the
other means of availment of financial
financial assistance assistance
to pay hospital bill in
full
For patients with

no remaining
balance after
deducting PHIC
91
and Classification:
Proceed to Step 7
3. Proceed to 3. Wait for the patient's Refer to the Personnel In-
issuing accompanying to submit Citizen’s For CHAMP charge
Office/Department: the LOA/GL Charter of only: CHAMP
CHAMP 45 minutes
For CHAMP:
Secure Letter of
Authorization (LOA)
Refer to the Citizen's Charter of
For DSWD, DSWD/ PSWDO
PSWDO:
Secure Guarantee
Letter (GL)
4. Submit 4.1. Receive none 30minutes Billing Staff on
requirements for re- requirements for the re- Duty
computation of computation of hospital bill CCMC
hospital bill at the
Billing Section l 4.2. Deduct the amount
indicated in the LOA or GL
For CHAMP: from the hospital bill
Letter of Authority 4.3. Give the recomputed
(LOA) hospital dues
4.4. Instruct patient's
For DSWD, accompanying to settle bill
PSWDO: at the cashier, if still with
Guarantee Letter remaining balance
(GL)
5. Proceed to the 5.1. Receive the payment Refer to 20 minutes Cashier on Duty
cashier to pay the 5.2. Issue official receipt Table No. 2 CCMC
amount stated in the Hospital
hospital bill. fees
6. Present the 6. Record the payment none 10 minutes Billing Staff on
Official Receipt details in the discharge Duty
together with the logbook CCMC
duplicate copy of the
hospital bill to Billing
and Claims Section.
7. Secure the 7. Issue the Discharge 10 minutes
Discharge Clearance Slip to patient
Clearance Slip
For patient's not availing Refer to Table No. 2
30 minutes
of Financial Assistance Hospital fees
For CHAMP Refer to the Citizen's 2 hours and 45
beneficiaries Charter of CHAMP minutes
Total 2 hours
(Excluding the
For DSWD / PSWDO Refer to the Citizen's processing
beneficiaries Charter of Agency time of the
Guarantee
Letter)
92
6. ISSUANCE OF MEDICAL AND MEDICOLEGAL CERTIFICATES
Provision of Medical / Medicolegal Certificates to patients admitted or examined by CCMC

Physicians.
Office or Division: Medical Records Section

Who may avail: Anyone Admitted or Examined in CCMC
Request Form Medical Records Section
1. Secure request 1.Give request form to none 5 minutes Medical Record
form for the issuance client Staff
of CCMC
medical/medicolegal
certificate
2. Fill out the request 2. Assist clients in filling none 5 minutes Medical Record
form out of request form Staff
3. Submit the duly 3.1. Receive the duly none 15 minutes CCMC
filled out request form. filled out request form
3.2. Issue a charge slip

to patient
3.3. Retrieve necessary
data from ER logbook
(for non-admitted) or
Patient’s chart (for
admitted patients)
3.4. Encode the data
4. Proceed to cashier 4.1. Accept the charge Medical 5 minutes Cashier
for payment slip and payment Certificate CCMC
P 30.00
4.2. Issue an Official
Receipt Medico
legal
Certificate
P 50.00
5. Present the official 5. Receive the official none 5 minutes
receipt to the clerk receipt
6. Ask for the 6.1. Instruct client to Medical Records
releasing date and come back 4pm (for Staff on duty
time request made between CCMC
8AM-10AM) and the next
day 8Am (for request
made 10:01AM-5:00PM)
6.2. Prepare 4 hours
medical/medicolegal
certificate
93
6.3. Sign Attending/Exami
medical/medicolegal ning Physician
certificate CCMC
7. Sign logbook upon 7.Assist client in signing none 5 minutes Medical Record
receipt of certificate Staff
8. Claim the 8. Release the certificate CCMC
certificate to client
Medical Certificate P 30.00
4 hours and
Total Medicolegal Certificate
P 50.00 40 minutes
94
7. LABORATORY EXAMINATION SERVICES
Provide laboratory services to admitted and non-admitted patients
Office or Division: Laboratory Department–CCMC

Who may avail: Admitted and Non-Admitted Patients
Completely filled out laboratory request for CCMC Wards, ER, OPD, Wellness Clinic
admitted and non-admitted patients
1. Submit the duly 1.1. Receive duly none 5 minutes Laboratory
accomplished accomplished request receptionist on
request form signed form duty
by the CCMC CCMC
1.2. Check the
Physician to
completeness of the
Laboratory staff on
data written on the
duty
request form
2. Undergo interview 2.1. Conduct none 10 minutes

Interview as needed
2.2. Encode patient
information in the
computer
3. Receive the 3.1. Issue charge none 10 minutes
Charge slip slips
For CHAMP
Beneficiary:
3.2. Advise patient’s
accompanying to
secure Letter of
Authority (LOA)from
the CHAMP office
CHAMP 4. Wait for patient's Refer to the 45 minutes Personnel in-
Beneficiary: accompanying to Citizen's charge
4. Secure a Letter of submit letter of Charter of CHAMP
Authority (LOA) from authorization (LOA) CHAMP
CHAMP Office
For ER, OPD 5.1. Evaluate/ none 5 minutes Medical Social

patients and Senior apply appropriate Service Staff on-
Citizen: discount duty
5. Proceed to Social 5.2. Write a note at CCMC
Service Office to the back of the charge
avail of discount slip
95
For OPD/ER and For OPD/ER and Refer to 10minutes Cashier on-duty
OPD-Paying only: OPD-Paying only: Table 3: CCMC
6. Present the 6. Receive the Laboratory
charge slip to cashier Charge Slip and Examination
and pay payment Fees
For CHAMP, in-

patient (Class D)
and Senior
Citizens:
Proceed to Step 8
7. Receive Official 7. Issue Official
receipt Receipt
8. Present the 8.1. Receive the none 5 minutes Laboratory
needed documents needed documents Receptionist on-
to Laboratory staff on presented duty
duty CCMC
For ER/OPD
andOPD paying:
Request form and
official receipt
For In-Patient:
Request form
For CHAMP
For CHAMP Beneficiaries:
Beneficiaries: 8.2. Keep a file copy
Request form, of the Letter of
charge slip and Authority (LOA) and
Letter of Authority charge slip with
(LOA) marking “CHAMP”
For Senior
Citizen’s:
Request form with
marking
For HIV-Testing: For HIV-Testing: none 5 minutes HIV Counselor on-
9. Sign the consent 9.1. Inform patient on duty
form (legal guardian the procedure and CCMC
to sign for minor and necessary
unable patients) preparations required
9.2. Assist patients/
legal guardian in
signing the consent
form
10. Submit self for 10. Extract blood none 15 minutes Phlebotomist on-
blood extraction specimen from patient duty
CCMC
For In-patient and
ER:
Wait at the ward/ER
96
For Outpatient:
Wait for your name to
be called at the
laboratory extraction
area
For examination 11. Provide collecting none 5 minutes Laboratory
that need cup for specimen receptionist on
specimen, collects duty
specimen CCMC
(urine/stool) in
collecting cup
11. Secure collecting
cup from laboratory
12. Send specimen 12. Receive the none 5 minutes
to the laboratory collected specimen
For ER/OPD, OPD For ER/OPD, OPD none 10 minutes Laboratory
paying, and CHAMP paying, and CHAMP receptionist on
Beneficiaries: Beneficiaries: duty
13. Keep the official 13.1. Inform patient’s CCMC
receipt accompanying to bring
official receipt during
For in-patient: claiming of official
Proceed to Step 14 result
14. Wait for the 14.1. Perform/ run the none 30 minutes Medical
interpretation and laboratory exam Technologist on
reading of Laboratory requested Duty
Examination Result CCMC
14.2. Interpret / read 3 hours Medical
the Laboratory Technologist on
Examination Result Duty / Confirmed
by the Consultant
HIV Testing CCMC
CBC, PLT, BT, U/A, 2 hours
S/E, Crossmatching,
HBSAg, HCV Dengue
Serology
Pregnancy test
FBS, Crea, BUA, 5 hours
Cholesterol,
Triglycerides, Alk.
Phos, Total Albumin,
Protein
Gram staining, AFB 1 day
Culture and 7 days

Sensitivity, FNAB
and PAP Smear
Stat Orders 1 hour
97
15. Present the For ER/OPD, OPD none 5 minutes Laboratory
Official receipt to paying, CHAMP receptionist on
claim the official Beneficiaries: duty
result of laboratory 15.1. Receive Official CCMC
examination receipt
15.2. Check the
For ER/OPD, OPD patient’s name and
paying, and CHAMP result of specific
Beneficiaries: laboratory
Official Receipt examination
For in-patients/
Senior:
None required
16. Sign the logbook 16.1. Instruct claimant none 5 minutes
and receive the to sign in the logbook
official result of
Laboratory exam 16.2. Release the
official result of
Laboratory exam to
patient
Senior/
OPD/ER/
CHAMP In-
OPD Paying
patient
5 hours 4 hours
4 hours and
HIV Testing and 25 and 45
55 minutes
minutes minutes
4 hours 3 hours
Stool Exam/ U/A and 30 4 hours and 50
minutes minutes
CBC, PLT, BT,U/A, Cross
4 hours 3 hours
matching, HBSAg, HCV 3 hours and
and 20 and 40
Dengue Serology 50 minutes
Refer to minutes minutes
Pregnancy test
FBS, Crea, BUA, Table 3:
Total Laboratory 7 hours 6 hours
Cholesterol, Triglycerides, 6 hours and
Examinati and 20 and 40
Alk. Phos, Total Albumin, 50 minutes
on Fees minutes minutes
Protein
1 day, 2 1 day, 1
1 day, 1
hours hour
Gram staining, AFB hour and 50
and 20 and 40
minutes
minutes minutes
7 days, 2 7 days, 1
7 days, 1
Culture and Sensitivity, hours hour
hour and 50
FNAB and PAP Smear and 20 and 40
minutes
minutes minutes
3 hours 2 hours
2 hours and
Stat Orders and 20 and 40
50 minutes
minutes minutes
98
Table No. 3: LABORATORY FEES
CLINICAL MICROSCOPY: BLOOD BANK: CLINICAL CHEMISTRY

Urinalysis, Routine 55.00 Crossmatching 350.00 ABG 1,200.00
Urine Protein 60.00 Donor Screening 600.00 Albumin 60.00
Occult Blood 160.00 Processing fee (Blood Pool) 1,500.00 Alkaline Phosphatase 150.00
Stool Exam, Routine 65.00 Therapeutic Phlebotomy 300.00 Amylase 250.00
Pregnancy Test 150.00 Bilirubin Total 150.00
CSF Routine Analysis 180.00 SEROLOGY: Direct Bilirubin 150.00
Sperm Analysis 100.00 AFP (QUANTI) 950.00 BUA (Blood Uric Acid) 90.00
Vaginal Smear for Spermatozoa 60.00 Anti-HAV IgM 400.00 BUN (Blood Urea Nitrogen) 100.00
Other Body Fluids Routine Analysis 135.00 Anti HBs 130.00 Creatinine 80.00
HEMATOLOGY: ASO Titer 250.00 Cholesterol, Total 110.00
Blood Typing 150.00 C-Reactive Protein (CRP) 800.00 D-Dimer 1,500.00
Complete Blood Count 75.00 Dengue NS1 700.00 HbA1c (Glycosylated Hemoglobin) 800.00
Clotting Time / Bleeding Time 50.00 Dengue IgG/IgM 700.00 Ionized Calcium 110.00
Clot Retraction Time 50.00 FT3 (Free T3) 450.00 Lipid Profile 385.00
ESR 40.00 FT4 (Free T4) 450.00 LDH 120.00
Hematocrit (Hct) 50.00 HbsAg (Qualitative) 130.00 Magnesium 110.00
Hemoglobin (Hgb) 50.00 HCV (Qualitative) 200.00 K+ (Serum Potassium) 110.00
Malarial Smear 75.00 HIV (Qualitative) 250.00 Na+ (Serum Sodum) 110.00
Peripheral Smear 100.00 Leptospira IgM 600.00 RBS (Hemoglucotest) 85.00
Platelet Count 80.00 Malaria Ag (Qualitative) 300.00 SGOT/AST 120.00
Protime (Prothrombin Time) 220.00 Procalcitonin (Qualitative) 1,500.00 SGPT / ALT 120.00
APTT (Activated Partial TT) 250.00 PSA (Qualitative) 950.00 Serum Ferritin 1,115.00
Reticulocyte Count (Retic) 60.00 Rheumatoid Factor 185.00 Total Protein 80.00
Other Body Fluids (Cell Count & Diff. Count) 135.00 Syphilis / RPR 120.00 TP / AG Ratio 100.00
MICROBIOLOGY: TSH (Thyroid Stimulating Hormone) 450.00 Troponin I 1,200.00
Acid Fast Bacili (AFB) 75.00 Typhoid 400.00 HISTOPATHOLOGY:
Gram Staining 75.00 TT3 (Total T3) 450.00 Biopsy
Blood Culture with ARD 2,000.00 TT4 (Total T4) 450.00 Cell Block & Cytology
Culture and Sensitivity 1,700.00 FNAB (Fine Needle Aspiration Biopsy 600.00
KOH 50.00 PAP Smear 100.00
99
8. ORGAN IMAGING PROCEDURES
To provide organ imaging services to admitted and non-admitted patients
Office or Division: Organ and Imaging Department (OID) CCMC

Who may avail: General Public
Request form signed by CCMC Physician WARDS, ER, OPD and Wellness Clinic
1. Submit the duly 1.1. Receive duly none 10 minutes OID Staff on-
accomplished accomplished request form duty
request form signed CCMC
by the CCMC
1.2. Check the
Physician to organ
completeness of the data
imaging department
written on the request form
staff on duty
2. Receive the 2.1. Issue Charge Slip none 10 minutes
Charge slip
For In-Patient:
2.2. Write the requested
procedure on Summary of
Organ Imaging Form

2.3. Advise patient’s
accompanying to secure
Letter of Authority
(LOA)from the CHAMP
office
For CHAMP 3. Wait for patient's Refer to 45 minutes Personnel in-
Beneficiaries: accompanying to submit the the charge
3. Secure a Letter of letter of authorization (LOA) Citizen's CHAMP
Authority (LOA) from Charter of
CHAMP Office CHAMP
For ER, OPD 4.1. Evaluate/ none 10 minutes Medical Social
patients and Apply the appropriate Service
Senior Citizens: discount personnel-on-
4. Proceed to 4.2. Write a note at the duty
Social Service back of the charge slip CCMC
Office to avail of
discount
For OPD/ER and For OPD/ER and OPD- Refer to 10 minutes Cashier
OPD-Paying only: Paying only: Table 4: CCMC
5. Present the 5. Receive the Charge Slip Organ
charge slip to and payment Imaging
cashier Fees
100
6. Receive Official 6. Issue Official Receipt
receipt
7. Present the 7.1. Receive the needed none 10 minutes OID Staff on-
needed documents documents presented duty
to Organ Imaging CCMC
Department Staff on
duty 7.2. Record all the
information of the patient
For ER/OPD and including the details of the
OPD paying: Official Receipt in the
Request form and logbook
official receipt
For In-Patient: 7.3. Keep a file copy of the
Request form, and Letter of Authority (LOA)
summary of organ and charge slip with
imaging procedures marking “CHAMP”
form
For CHAMP
Beneficiaries:
Request form,
charge slip and
Letter of Authority
(LOA)
8. Sign the consent 8.1. Inform patient on the none 10 minutes OID Staff on-
form (legal guardian procedure and necessary duty
to sign for minor and preparations required CCMC
unable patients) 8.2. Assist patients/ legal
guardian in signing the
consent form
9. Submit self to 9.1. Perform the requested
undergo procedure procedure
10 minutes ECG Tech or
a.) ECG OID STAFF
CCMC
30 minutes Rad-Tech on-
b) X-ray duty
CCMC
45 minutes Consultant
c) 2D Echo, Ultrasound Concerned or
and other special Echo Tech on-
procedures duty
CCMC
10. Secure the 10. Issue the claim slip none 5 minutes OID on-duty
claim slip CCMC
11. Ask for the 11.1. Advise the patient on
releasing date and the day and time of the
time release of official result
11.2. Print the official
findings/result of the
procedure
101
1 Day ECG Tech or
a) ECG OID STAFF
CCMC
3 Days Rad-Tech on-
b) X-ray duty
CCMC
10 days Consultant
c) 2D Echo, Ultrasound Concerned or
and other special Echo Tech on-
procedures duty
CCMC
For ER/OPD, OPD 12.1. Receive the claim slip none 5 minutes OID Staff on-
paying and 12.2. Check the availability duty
CHAMP of the Official result CCMC
Beneficiaries:
12.Present the claim
slip to OID Staff on-
duty
For In-Patient:
Skip this step
13. Sign the 13.Instructpatient or none 5 minutes
logbook upon patient’s accompanying to
receipt of Official sign the logbook
Result
14. Claim the 14. Release the Official
Official Result Result
15. Request for the If allowed: none 5 minutes OID on-duty
X-ray Film 15.1. Write a remark on the CCMC
claim slip
15.2. Inform patient or
patient’s accompanying to
claim the film from the X-ray
Section
If not allowed:
15.3. Explain to patient the
reason (eg. medico-legal)
16. Present duly 16.Validate the claim slip none 10 minutes Releasing in-
noted claim slip charge/ X-Ray
17. Sign the 17. Instruct patient or Section
logbook upon patient’s accompanying to CCMC
receipt of X-Ray sign the logbook
Film
18. Claim the X-ray 18. Release the X-ray Film
Film
ER/OP
Refer to
In-patient CHAMP D/Seni
Table 4: or
Total ECG
Organ
Imaging 1 day, 1 1 day,
1 day, 2
hour and 20 1 hour
Fees hours
minutes and
102
and 10 25
minutes minut
es
3 days,
With 3 days, 1 3 days
2 hours
film hour and 55 and 2
and 45
minutes hours
minutes
3
X-Ray
days,
3 days,
No 3 days, 1 1 hour
2 hours
film hour and 40 and
and 30
minutes 45
minutes
minut
es
10 days, 10
2D Echo, Ultrasound and 10 days, 1
2 hours days
other special procedures hour and 55
and 45 and 2
minutes
minutes hours
Table No. 4: ORGAN IMAGING FEES
2D ECHOCARDIAGRAM: ULTRA SOUND:

1 2D Echo Plain 1,300.00 1 Breast 600.00
2 2d Echo with Color Flow Doppler 1,500.00 2 KUB or HBI 700.00
3 Arterial Lower Extremities 1,200.00 3 Pelvis 600.00
4 Arterial Upper Extremities 1,200.00 4 Thyroid 600.00
5 Carotid Scan 1,000.00 5 TVS 600.00
6 Renal Arterial Scan 2,000.00 6 Upper Abdomen 800.00
7 Transcranial Duplex Scan 1,400.00 7 Whole Abdomen 1,200.00
8 Venous Lower Ext 1,200.00
9 Venous Upper Ext 1,200.00
X-RAY:
1 14" x 17" 170.00
2 14" x 14" 170.00
3 11" x 11" 170.00
4 10" x 12" 130.00
5 8" x 10" 130.00
103
9. PREPARATION OF CASE SUMMARY
Provide case summary to patients applying for financial assistance from other Government
Offices
Office or Division: Medical Social Services - Cebu City Medical Center

Who may avail: CCMC Clients/Admitted and Non-Admitted Patients
1. For DSWD-CIU Region VII (Department of
Social Welfare & Development)
• Medical Abstract (for admitted patients) CCMC
• Medical Certificate (for non-admitted CCMC
patients)
• Barangay Certification/clearance BARANGAY
• Valid ID or Voter’s Certification CLIENT
• Hospital bill/Doctor’s prescription/ request CCMC
for outside laboratory Exam, blood & etc.
2. For DSWS (Department of Social Welfare and
Services)
• Medical Certificate (for non-admitted
patients)
• Hospital bill/Doctor’s prescription/ request
3. For CHAMP (City Hospitalization Assistance
and Medicines Program)
patients)
• Barangay Certification/clearance BARANGAY
• Live Birth/ Baptismal (if patient is minor) PHILIPPINE STATISTIC AUTHORITY
• Hospital Bill
• Voter’s Certification CCMC
• Notice of Assistance & letter of Authority COMELEC
from CHAMP office CHAMP
4. For PCSO (Philippine Charity Sweepstakes
Office)
patients)
• Picture (patient or patient’s authorized CLIENT
representative)
• Letter request (addressed to PCSO) CLIENT
• Hospital bill/Doctor’s prescription/ request CCMC
5. For Chong Hua Hospital, Cebu Doctor’s
104
University Hospital, Perpetual Succor Hospital
Discount (for outside laboratory exam or other
special procedure)
• Request for outside laboratory exam or CCMC
other special procedure
FEES TO PROCESSI PERSON
BE PAID NG TIME RESPONSIBLE
1. Submit the 1. Receive the necessary none 5 minutes Medical Social
necessary requirements Worker on duty
requirements to the CCMC
social worker (refer
to the requirements
above)
2. Undergo 2. Interview the client using the none 30 minutes
Interview prescribed referral/Case
Summary Form.
3. Sign the Case 3. Fill out the Case Summary none 30 minutes
Summary Form. Form
4. Receive duly 4.1. Endorse duly none 30 minutes
signed Case accomplished Case Summary
Summary Form Form to Head of Social
Services
4.2. Review the Case Head of
Summary Form Medical Social
4.3. Release duly signed Case Services
Summary Form CCMC
4.4. Request photocopy of the
Case Summary Form
5. Submit a 5.1. Receive the photocopy of 20 minutes Medical Social
photocopy of the the duly signed Case Summary Worker on duty
duly signed Case Form CCMC
Summary Form to 5.2. Instruct the client to bring
the Social Worker documents to the office/agency
that provides the needed
assistance
1 hour and
Total none
55minutes
105
CEBU CITY MEDICAL
CENTER
COLLEGE OF NURSING
(CCMC-CN)
EXTERNAL SERVICES
106
1. ACCREDITATION OF COURSES/ SUBJECTS TAKEN FROM OTHER
UNIVERSITIES/COLLEGES (For Shiftees and Transferees who have
successfully passed the admission process)
The CTU-CCMC-CN Registrar’s Office facilitates the students’ application for

accreditation of courses/subjects taken from other colleges/ universities.
Office or Division: CTU – CCM – CN Registrar’s Office

Type of Transaction: G2C- Government to Citizen
Who may avail: For shiftees and transferees who have successfully passed the
admission process
1. CTU – CCMC – CN Accreditation of courses CTU – CCM – CN Registrar’s Office
form
2. CTU – CCMC – CN prospectus CTU – CCM – CN Registrar’s Office
3. Transcript of Records (TOR) from the previous Previous school (college)
school (Evaluation /Informative Copy)
1. Submit the TOR 1. Receive and assess None 1 hour Registrar’s
from the previous the documents Office (ROS) –
school and Request for Receiving
1.2 If complete, Allow
the approval of the Officer
the applicant to fill out
courses (subjects) to CCMC – CN
the Application form.
be credited
1.3 If documents are
lacking, return the
documents to the client
with notation of the
deficiency.
2. Secure, fill out and 2. Receive the duly – None 30 minutes ROS –
submit the application filled out application Receiving
form for Accreditation form from the applicant Officer
of courses (subjects) CCMC – CN
3. Wait for the release 3.1. Segregate the None 4 hours Registrar’s
of the requested courses for CCMC-CN Office – OIC
documents. and for CTU
3.2 Evaluate and 3 hours Registrar

approve the CCMC-CN CCMC – CN
courses
3.3 For CTU courses, 5 days CTU – CAS in-

endorse the request to charge
CTU - CAS in charge
for application of
Accreditation of courses
(subjects) taken
107
3.4 Process, evaluate Refer to CTU OIC Registrar
and encode the CTU Citizens CCMC – CN,
approved list of Charter
courses.
3.5 Claim the copy of 1 day Officer in charge
the approved list of the for Accreditation
Accredited courses of courses
(subjects) CCMC – CN,
3.6 Keep the approved
form in the student’s
permanent files
4. Receive a photocopy 4.1. Provide a None 10 minutes Registrar’s

of the approved list of photocopy of the Office – OIC
accredited courses approved list of
accredited courses
(subjects) to the
applicant
4.2. Inform the Registrar
applicant on the CCMC – CN
subjects/ courses that
were accredited by their
respective school.
Total None 7 days
108
2. APPLICATION FOR GRADUATION
The CTU-CCMC-CN qualified Level IV students who intends to apply for graduation
Office or Division: CTU – CCMC – CN Registrar’s office

Type of Transaction: G2C – Government to Citizen
Who may avail: CTU-CCMC-CN undergraduates
1. Request Form for Application of Graduation Registrar’s office
2. Complete Labor Room/ Delivery Room Cases Applicant
3. Complete Operating Room Cases Applicant
AGENCY PROCESSING PERSON
CLIENT STEPS FEES TO BE PAID
ACTIONS TIME RESPONSIBLE
1. Submit the 1.1. Receive and None 1 hour Registrar’s
Request Form assess the letter Office Staff
for Application request and the (ROS)
of Graduation supporting
and other documents for its Receiving
supporting completeness of Officer
documents the requirements
CCMC-CN
1.1 If complete,
issue a charge
slip to the client
and advise to
proceed to the
cashier.
1.2 If documents
are lacking, return
the documents to
the client with
notation of the
deficiency.
2. Secure the 2.1. Evaluate the None 2 days Labor Room/

signature of LR/DR cases Delivery Room
Labor Coordinator
Room/Delivery CCMC-CN
Room
Coordinator for
the completion 2.2. Approve and
of cases sign the
Application of
Graduation form
once completed
109
2.3. If documents
are lacking, return
the documents to
the client with
notation of the
deficiency and
the urgency to
comply the cases
before the
scheduled
graduation date
3. Secure the 3.1. Evaluate the None 2 days Operating Room
signature of OR cases Coordinator
Operating Room CCMC-CN
Coordinator for 3.2. Approve and
the completion sign the
of cases Application of
Graduation form
once completed
3.3. If documents
are lacking, return
the documents to
the client with
notation of the
deficiency and
the urgency to
comply the cases
before the
schedule
graduation date
4. Settle all 4.1. Assess all Graduation Fee Php 4 hours Cashier
pending pending 20.00 CCMC-CN
payments for payments for
tuition and other tuition and other Level I
st
fees, then fees and receive 1 Sem - 688.50
secure the corresponding fee 2nd Sem - 3,128.35
signature of 4.2. Sign the
Cashier Application of Level II
Graduation form 1st Sem - 3,401.29
once completed. 2nd Sem - 4,068.69
4.3. If payments Level III
are lacking, return 1st Sem - 3,943.31
the documents to 2nd Sem - 4,397.21
the client with
notation of the Level IV
deficiency. st
1 Sem - 3,633.74
2nd Sem - 4,705.76
5. Secure the 5.1. Evaluate the None 2 days OIC Registrar

signature of the grades CCMC-CN
110
Registrar for the 5.2. Approve and
completion of sign the
grades from Application of
Level I to Graduation form
Level IV, 1st once the
Semester applicant has no
incomplete /
lacking grades
from Level I to
Level IV, 1st
semester
5.3. If there are
courses tagged
as incomplete/ no
grades, return the
documents to the
client with
notation of the
deficiency and
the urgency to
comply the
grades before the
scheduled
graduation date
5.4. If the
documents are
complete, keep
the documents for
filing.
6. Receive 6. Inform the None 1 hour OIC Registrar
notification from applicant of the CCMC-CN
the registrar as approval of the
to the approval application for
of application for graduation
graduation
Graduation Fee Php
20.00
Level I
1st Sem - 688.50
2nd Sem - 3,128.35
Level II
1st Sem - 3,401.29 6 days and
Total:
2nd Sem - 4,068.69 4 hours
Level III
1st Sem - 3,943.31
2nd Sem - 4,397.21
Level IV
1st Sem - 3,633.74
2nd Sem - 4,705.76
111
3. COLLECTION OF SCHOOL FEES AND OTHER PAYMENTS
The CTU- CCMC – CN graduates and undergraduates will pay their school tuition fee and
other payment related transactions.
Office or Division: CTU – CCMC – CN Registrar’s Office

Type of Transaction: G2C – Government to Client
Who may avail: CCMC-CN graduates and undergraduates
1. Charge Slip Cashier
1. Inquire their 1. Issue a charge None 1 hour Billing Officer in
tuition fees / slip Charge
balances / other CCMC-CN
payment related
transactions
2. Pay the 2. Receive Tuition Fees 1 hour Cashier
corresponding payment and
fee. issue official Level I
st
receipt 1 Sem - 688.50;
2nd Sem - 3,128.35
Level II
1st Sem - 3,401.29;
2nd Sem - 4,068.69
Level III
1st Sem - 3,943.31;
2nd Sem - 4,397.21
Level IV
st
1 Sem - 3,633.74;
2nd Sem - 4,705.76
Other Fees
Transcript of Records -
Php 15.00 / page
Recommendation Fee/
Certification Fee - Php
10.00
Clinical Experience
Record Fee - Php 10.00
Diploma fee - Php 40.00
Course Description - Php
10.00
Authentication Fee - Php
10.00
Certified True Copy -
Php 5.00
112
3. Present the 3. Log the OR in None 1 hour Cashier/
Official receipt transaction’s Registrar
to the officer in- logbook CCMC-CN
charge for
recording
purposes
Note: For
Tuition fee
payment
present OR to
the cashier. For
other payments
present to the
registrar.
Tuition Fees:
Level I
1st Sem - 688.50;
2nd Sem - 3,128.35
Level II
1st Sem - 3,401.29;
2nd Sem - 4,068.69
Level III
1st Sem - 3,943.31;
2nd Sem - 4,397.21
Level IV
1st Sem - 3,633.74;
2nd Sem - 4,705.76
Total 3 hours
Other Fees:
Transcript of Records -
Php 15.00 / page
Recommendation Fee/
Certification Fee - Php
10.00
Clinical Experience
Record Fee - Php 10.00
Diploma fee - Php 40.00
Course Description -
Php 10.00
Authentication Fee -
Php 10.00
Certified True Copy -
Php 5.00
113
4. ENROLLMENT APPLICATION
The carefully selected Freshman students who have passed the Screening process will
undergo enrollment process for the BSN program.
Office or Division: CTU – CCMC – CN Registrar’s Office

Who may avail: CTU-CCMC-CN graduates and undergraduates
1. Registration form for Enrollment CTU – CCMC – CN Registrar’s Office
2. FORM 138 and FORM 137 Previous school
3. Certificate of Good Moral Character (Purpose: Previous school
College Enrollment).
4.Voter’s Certification COMELEC
a. Either parent of the applicant is a registered voter of
Cebu City.
i. If the applicant is under guardianship, it must be
done through Court Order.
ii. the parent / legal guardian must be able to present a
certificate of active voter for the past 3 consecutive
elections from the COMELEC.
5.Duly filled out Application form with 2x2 ID picture CTU – CCMC – CN Screening
Committee
6. Philippine Statistics Authority birth certificate Philippine Statistics Authority
7. Local live birth certificate Office of the Civil Registrar
8. Long sized brown envelope (Thick) Applicant
9. Nursing Aptitude Examination Result CTU – CCMC – CN Screening
Committee
10. Interview Sheet Result CTU – CCMC – CN Screening
Committee
11. Dental and Medical Certificate Applicant
Note: For Dental and Medical examinations, it has the
following laboratory results as attachments.
a. Routine urinalysis*
b. Complete blood count*
c. Chest X- ray*
d. Drug Test **
* The required laboratory examinations must be taken
from the Cebu City Medical Center.
** The drug testing facility must be accredited by the
Department of Health and as recommended by Cebu
Technological University for compliance.
114
1. Inquire for the 1.1. Inform the None 30 minutes Screening
official list of the applicant of the Committee
Top 80 Qualified Top 80 qualified Chairman
Applicants applicant. CCMC-CN
during the
“POSTING” of (Results are also
the results. posted on FB Page
and Bulletin Board)
The applicants are

ranked according
to the following
percentage.
a. Nursing
Aptitude
Examination
50%
b. Interview
25%
c. TOR (College) /
25%
Final Grades
(Senior 100%
High)
1.2. Inform the Top
80 qualified
applicants of the
enrollment
schedule and
requirements.
For Freshmen / For Freshmen / None 1 hour Registrar’s
Transferee Transferee Office –
students ONLY students ONLY Receiving
Officer
2. Submit the 2.1. Receive and CCMC-CN
documents assess the
required for documents for its
Enrollment completeness of
the requirements
2.2 If complete,
allow the applicant
to fill out the
Application form.
2.3 If documents
are lacking, return
the documents to
the client with
notation of the
deficiency.
115
For returning For returning None 1 hour Registrar’s
students ONLY students ONLY Office – OIC
(2.1 or 2.2) (2.4 to 2.7) Registrar
CCMC-CN
2.1. Provide 2.4 Evaluate the
Informative documents
Copy of Grades presented
(if the applicant
stopped for one
semester)
2.2 Provide 2.5 Categorize the
Transcript of applicant’s
Records if the placement for year
applicant level and semester
stopped for two based on the
(2) or more previous
years from the informative copy of
date of his/her grades / TOR
last enrollment provided
in college 2.6. Provide
registration form for
CCMC – CN
Enrollment
2.7. If documents
are lacking, return
the documents to
the applicant with
notation of the
deficiency.
For Continuing For Continuing None 1 hour Registrar’s
students ONLY students ONLY Office –
(E.g., (E.g., Sophomore, Receiving
Sophomore, Junior, Senior, Officer
Junior, Senior, Second semester CCMC-CN
Second Enrollees) (2.8)
semester
Enrollees) (2.3) 2.8. Receive the
grades slip from
2.3 Provide the previous
CTU – CCMC - semester and
CN grades slip provide CCMC -CN
from the Registration form
previous for Enrollment
semester
3. Fill out the 3. Receive the None 30 minutes Registrar’s
CCMC -CN duly – filled out Office –
Registration CCMC -CN Receiving
form for Registration form Officer
Enrollment for Enrollment from CCMC-CN
the applicant.
4. Pay the 4. Receive Level I 30 minutes Cashier
corresponding payment and issue 1st Sem -688.50 CCMC-CN
fee for CCMC - the Official Receipt 2nd Sem - 3,128.35
116
CN Enrollment to the client
Level II
1st Sem - 3,401.29
2nd Sem - 4,068.69
Level III
1st Sem - 3,943.31
2nd Sem - 4,397.21
Level IV
1st Sem - 3,633.74
2nd Sem - 4,705.76
1. 5. Secure 5. Sign the None

signature from registration form of
the cashier in the the student
registration form
6. Receive the 6.1. Validate the None 30 minutes Releasing
registration form registration form Officer
(Student’s copy) and sign Registrar’s
and listen to the Office
instructions 6.2. Provide the CCMC-CN
provided registration form
(Student’s copy) to
the student
7. Proceed to 7. Provide None 1 hour Enrollment
Online CTU instructions Online Officer in charge
Enrollment CTU Enrollment CTU – CAS
process process
Level I
st
1 Sem - 688.50
2nd Sem - 3,128.35
Level II
1st Sem - 3,401.29
2nd Sem - 4,068.69
Total 5 hours
Level III
1st Sem - 3,943.31
2nd Sem - 4,397.21
Level IV
st
1 Sem - 3,633.74
2nd Sem - 4,705.76
117
5. ISSUANCE OF STUDENT RECORDS AND OTHER RELEVANT
DOCUMENTS FOR ABROAD PURPOSES (e.g., Employment abroad, study
abroad, Foreign Employment Verification Request)
The CTU-CCMC-CN graduates and undergraduates who plan to secure their academic
documents for employment abroad and other foreign undertakings may request in the office
to receive a copy of their official records (e.g., Transcript of Records, Related Learning
Experience, Diploma).

1. Letter of Request Requesting Party
2. Request Form Registrar’s office
3. For graduates, any Valid Govt. issued CTU – CCMC – CN graduates
ID CTU – CCMC – CN undergraduates
(E.g., SSS/GSIS ID, Driver's License)
For current students, CTU–CCMC–CN
school ID
If processed by an Authorized CTU – CCMC – CN graduates/ undergraduates
Representative, secure the following:
4. Authorization letter
5. Copy of any Valid Govt. issued ID CTU – CCMC – CN graduates/ undergraduates
(E.g., SSS/GSIS ID, Driver's License) of
the
graduates/ undergraduates.
6. Valid Govt. issued ID of the Authorized Authorized Representative
Representative (bring the original ID and a
photocopy of the presented ID)
PROCESSING PERSON
TIME RESPONSIBLE
1. Submit the letter 1. Receive and None 10 minutes Registrar’s
of request and assess the letter Office Staff
other supporting request and the (ROS) –
documents and fill supporting Receiving
out the request documents for its Officer
form completeness of the CCMC-CN
requirements
1.1 If complete, None 10 minutes ROS –

issue a charge slip Receiving
to the client and Officer
advise to proceed to CCMC-CN
the cashier.
118
lacking, return the
documents to the
client with notation
of the deficiency.
2. Pay the 2. Receive payment Transcript of 10 minutes Cashier
corresponding fee and issue the Official Records CCMC-CN
Receipt (OR)to the Php 15.00 / page
client
Recommendation /
Certification fee
Php 10.00
Diploma fee
Php 40.00
Clinical Experience
Record Fee
Php 10.00
Course Description
Php 10.00
Authentication Fee
Php 10.00
Certified True Copy

Php 5.00
3. Present the 3. Receive the OR None 10 minutes ROS –

Official Receipt from the client and Receiving
(OR) log in the incoming Officer
transactions logbook CCMC-CN
3.1 Forward
documents to the
Registrar’s Office
clerk for processing.
4. Receive the 4. Issue a claim slip None 10 minutes ROS –

claim slip and and provide Receiving
listen to the instructions for Officer
instructions claiming the CCMC-CN
provided requested
documents (e.g.,
releasing date,
phone number, etc.).
5. Wait for the 5.1 Retrieve the None 19 days and 7 ROS – Record’s
schedule of permanent student’s hours custodian
release record of the client CCMC-CN
119
5.2 Process the ROS – Clerk
requested CCMC-CN
documents
5.3 Sign the ROS – Clerk

documents and CCMC-CN
forward to the
CCMC-CN,
OIC Registrar
5.4 Verify the CCMC-CN,
correctness and OIC Registrar
completeness of the CCMC-CN
documents and sign
the documents
5.5 Forward the ROS – Liaison
signed documents to Officer
CTU - University CCMC-CN
Registrar for
signature
5.6 Sign the CTU –
documents and University
return back to Registrar
CCMC-CN
5.7 Receive the ROS – Liaison
documents from Officer
CTU Registrar
5.8. Verify the CCMC-CN,

completeness of the
documents
5.9. Approve and CCMC-CN,
sign all documents Dean
and forward to
Registrar’s Office.
5.10. Scan the ROS – Record’s
documents custodian
5.11. Endorse the ROS -

duly signed Releasing
documents to the Officer
Releasing Officer
6. Claim the 6. Place the None 10 minutes ROS -
requested requested Releasing
scholastic documents in a Officer
documents brown envelope, CCMC-CN
sign and seal the
envelope
120
6.1 If for mailing,
provide instructions
for mailing especially
the school
information as a
sender
7. Verify the 7. If for Personal

correctness and Files, directly
completeness of release documents
the requested to the client.
documents and
sign the Outgoing
Transaction
requests Logbook
Transcript of
Records
(Php 15.00 / page)
Recommendation
/ Certification fee
Php 10.00
Diploma fee
Php 40.00
Clinical
Experience
Record Fee
Total Php 10.00 20 days
Course
Description
(Php 10.00)
Authentication
Fee
Php 10.00
Certified True
Copy
(Php 5.00)
121
6. ISSUANCE OF STUDENT RECORDS AND OTHER RELEVANT
DOCUMENTS FOR LOCAL PURPOSES (e.g., Local Employment,
Scholastic Records, Local Verification Request)
The CTU-CCMC-CN graduates and undergraduates who plan to secure their academic
documents for local employment and other local undertakings may request in the office to
receive a copy of their official records (e.g., Transcript of Records, Related Learning
Experience, Diploma).

3. For graduates, any Valid Govt. issued CTU – CCMC – CN graduates
ID CTU – CCMC – CN undergraduates
school ID
If processed by an Authorized CTU – CCMC – CN graduates/ undergraduates
Representative, secure the following:
of the
graduates/ undergraduates.
6. Valid Govt. issued ID of the Authorized Authorized Representative
Representative (bring the original ID and
a photocopy of the presented ID)
PROCESSING PERSON
TIME RESPONSIBLE
1. Submit the 1. Receive and None 10 minutes Registrar’s
letter of request assess the letter Office Staff
and other request and the (ROS) –
supporting supporting Receiving
documents documents for its Officer
requirements
2. Fill out the 2.1 If complete, None 10 minutes ROS –
request form issue a charge slip Receiving
the cashier.
122
lacking, return the
documents to the
client with notation
of the deficiency.
3. Pay the 3. Receive payment Transcript of 10 minutes Cashier
corresponding and issue the Official Records CCMC-CN
fee Receipt (OR) to the Php 15.00 / page
client
Clinical Experience
Record Fee
Php 10.00
Diploma fee
Php 40.00
Recommendation /
Certification Fee
Php 10.00 / page
Authentication Fee
Php 10.00
Certified True Copy

Php 5.00
4. Present the 4.1. Receive the OR None 10 minutes ROS –
4.2. Forward
documents to the
instructions claiming the CCMC-CN
provided requested
documents (E.g.,
releasing date,
release record of the client
6.2 Prepare the ROS – Clerk
requested CCMC-CN
documents
123
6.3 Sign the
documents and
forward to the
CCMC-CN, OIC
Registrar
6.4 Verify and sign OIC Registrar
the correctness and CCMC-CN
completeness of the
documents and sign
the documents
6.5 Forward the ROS – Liaison
signed documents to Officer
CTU - University CCMC-CN
Registrar for
signature
6.6 Sign the CTU –

documents and University
return back to Registrar
CCMC-CN
6.7 Receive the ROS – Liaison
documents from Officer
CTU Registrar
completeness of the
documents
6.9 Approve and CCMC-CN,

and forward to
6.10 Scan the ROS – Record’s

documents custodian
6.11 Endorse the

duly signed
documents to the
Releasing Officer
7. Claim the 7.1. Place the None 10 minutes ROS -
scholastic documents in a Officer
documents brown envelope, CCMC-CN
sign and seal the
envelope
124
7.2. If for mailing,
the school
information as a
sender
8. Verify the 8. If for Personal None

completeness of release the
the requested documents to the
documents and client
Sign the
Outgoing
Transaction
requests Logbook
Transcript of
Records
Php 15.00 / page
Clinical
Experience
Record Fee
Php 10.00
Diploma fee
Php 40.00
Total 7 days
Recommendation
/ Certification Fee
Php 10.00 / page
Authentication
Fee
Php 10.00
Certified True
Copy
Php 5.00
125
7. ISSUANCE OF STUDENT’S SEMESTRAL REPORT CARD, CERTIFICATE
OF ENROLLMENT, GOOD MORAL CHARACTER CERTIFICATE AND
RECOMMENDATION LETTER
The CTU-CCMC-CN graduates and undergraduates who plan to secure a simple type of
certification for local undertakings may request in the office (E.g., Certificate of Enrollment,
Good Moral Character Certificate and Recommendation Letter).

3. For graduates, any Valid Govt. CTU – CCMC – CN graduates
issued ID
(E.g., SSS/GSIS ID, Driver's License) CTU – CCMC – CN undergraduates
(School ID)
If processed by an Authorized
Representative, secure the CTU – CCMC – CN graduates/ undergraduates
following:
(E.g., SSS/GSIS ID, Driver's License) of
the graduates/ undergraduates.
6. Valid Govt. issued ID of the Authorized representative
Authorized Representative (bring the
original ID and a photocopy of the
presented ID)
PROCESSING PERSON
TIME RESPONSIBLE
1. Submit the 1. Receive and None 10 minutes Registrar’s
letter of request assess the letter Office Staff
and other request and the (ROS) –
supporting supporting Receiving
documents documents for its Officer
requirements
2. Fill out the 2.1. If complete, None 10 minutes ROS –
request form issue a charge slip Receiving
the cashier.
2.2. If documents
are lacking, return
the documents to
the client with
notation of the
deficiency.
126
3. Pay the 3. Receive payment Recommendation / 10 minutes Cashier
corresponding and issue the Official Certification Fee CCMC-CN
fee Receipt (OR) to the Php 10.00 / page
client
Authentication Fee
Php 10.00
Certified True Copy

Php 5.00
4. Present the 4.1. Receive the OR None 10 minutes ROS –
4.2. Forward
documents to the
instructions claiming the
provided requested
documents (e.g.,
releasing date,
release record of the client
6.2 Prepare the ROS – Clerk
requested
documents
6.3 Sign the

documents and
forward to the
CCMC-CN,
OIC Registrar
completeness of the
documents and sign
the documents
6.5 Approve and CCMC-CN,
and return to
6.6 Scan and ROS – Record’s
endorse the duly Custodian
signed documents to
the ROS - Releasing
127
Officer
7. Claim the 7.1. Place the None 10 minutes ROS -

documents documents in a Officer
brown envelope, CCMC-CN
sign and seal the
envelope
7.2. If for mailing,
the school
information as a
sender
8. Verify the 8. If for Personal None
completeness of release documents
the requested to the client.
documents and
Sign the
Outgoing
Transaction
requests
Logbook
Recommendation /
Certification Fee
Php 10.00 / page
Authentication Fee
Total 3 days
Php 10.00
Certified True Copy

Php 5.00
128
8. SCREENING APPLICANTS (Freshmen and Transferees)
The CTU-CCMC-CN Screening Committee facilitates and evaluates freshman applicants

for BSN program. They also coordinate with the testing center for the Nursing Aptitude
Examination. The applicants who are planning to enroll in the BSN program will undergo
this screening process as they are carefully selected.
Office or Division: CTU – CCMC – CN Screening Committee

1. Latest Grades certified by the Registrar / Senior High School where the applicant studied
Principal / Dean.
2. Certificate of Good Moral Character Senior High School where the applicant studied
(Purpose: College Assessment).
3.Voter’s Certification COMELEC
a. Either parent of the applicant is a registered
voter of Cebu City.
i. If the applicant is under guardianship, it
must be done through Court Order.
ii. the parent / legal guardian must be able to
present a certificate of active voter for the
past 3 consecutive elections from the
COMELEC.
4.Identification pictures Applicant
i. 1 piece of 1x1 ID picture (white
background with name tag; The applicant
must wear a plain collared shirt)
ii. 1 piece of 2x2 ID picture (white
background with name tag; The applicant
must wear a plain collared shirt)
5. For freshmen applicants, he must be a Applicant
Senior High graduate of Cebu City
regardless from private or from Cebu City
public school.
Previous School (College)
For transferees, the last school attended is
within Cebu City regardless private or public
school.
1. Submit the 1.1. Receive and None 1 hour Screening
documents required assess the screening Committee
for screening documents for its Chairman
requirements
Applicable for 1.2. If complete, Allow
transferees ONLY the applicant to fill out
(1.1 & 1.2) the Application form.
129
1.1 Prepare 1.3. If documents are
transcript of Records lacking, return the
(purpose: Evaluation documents to the client
/ Informative copy) with notation of the
deficiency.
1.2 Schedule
appointment to the 1.4. Inform the
CCMC – CN applicant if he is not
Registrar for initial qualified.
screening of the Applicable for None 1 hour OIC Registrar
courses and grades. transferees ONLY (1.4 CCMC-CN
to 1.6)
1.5. Evaluate the
documents presented
1.6. Categorize the OIC Registrar

applicant’s placement CCMC-CN
for year level and
semester based on the
previous TOR provided
1.7. Refer evaluation OIC Registrar
results to the screening CCMC-CN
committee Chairman
2. Fill out the 2. Receive the duly – None 20 minutes Screening
Application form filled out application Committee
form from the applicant. Member
CCMC-CN
3. Receive the 3.1. Schedule the None 20 minutes Screening
Nursing Examination applicant for Nursing Committee
Schedule slip Aptitude Entrance Chairman
Examination CCMC-CN
3.2. Provide the

following instructions:
a. Payments
b. Attire
c. Examination
materials (Ballpen,
Pencil, Eraser and
Paper)
d. Meals (Snacks,
packed meals, water)
Note:
Clinical
Psychometrician is a
private entity and
separate from the
College of Nursing to
establish fair and
objective examination
results. Therefore,
payment transaction is
directly between the
applicant and the
130
Psychometrician.
Schedule of the
entrance exam is
usually during Saturday
or as need arises.
There will be 5 – 10
minimum
applicants/exam.
4. Take the Nursing 4.1. Retrieve the written None 6 days Screening
Aptitude Nursing Aptitude Committee
Examination as Examination results Chairman
scheduled from the Clinical CCMC-CN
Psychologist provider 3
Inquire the school to 5 working days after
for the examination the exam.
result through phone
calls or through 4.2 If the applicant
walk-ins achieves a passing
score (35% and up) on
a Nursing Aptitude
Examination, the
applicant can proceed
to the next step.
4.3 If the applicant
does not achieve a
passing score on an
exam (below 35%), the
applicant CANNOT
RETAKE the exam for
the current academic
year.
5. Receive the 5.1. Schedule the None 20 minutes Screening
schedule date for applicant for an Committee
interview interview. Chairman
5.2. Inform the following CCMC-CN
to the applicant:
a. the schedule of
interview, b. the proper
attire
Instructions for the
interview will be made
through official text
message or phone call.
* NO SHOW during the
scheduled interview
means a retraction of
the application.
6. Answer the 6.1. Conduct an None 5 hours Screening
Interview interview. Committee
131
6.2. Provide the Member
additional requirements CCMC-CN
for RANKING:
a. Complete Final
Grades/ Official
Transcript of Records
(Informative copy)
b. Certificate of Good
Moral Character (dated
after graduation)
6.3 Ranking of all
applicants who
successfully passed the
exam and interview will
be released during
“POSTING” of the
results.
6.4. Inform the
applicant to inquire the
results during the
scheduled “Posting” of
the results.
Total None 7 days
132
CEBU CITY
TRANSPORTATION
OFFICE
(CCTO)
EXTERNAL SERVICES
133
1. ACCOMMODATE COMPLAINTS & QUERIES FROM WALK-IN CLIENTS
This service provides the clients the necessary information relative to the City Ordinance and
other related laws and regulations
Office or Division: Cebu City Transportation Office

Who may avail: Any walk-in clients with traffic related concerns
1. Completely Filled Up Complaint Form Cebu City Transportation Office
1. Proceed to Legal Section 1.1. Receive the None 10 minutes Legal Staff/
for complaints /query complaints/ query Legal Section
1.2. Record the None 3 minutes CCTO
complaints/ query
1.3. Give the None 2 minutes
complaint form to
the client
2. Submit the filled in the 2.1. Receive the None 3 minutes Legal Staff/
complaint form filled-up complaint Legal Section
form CCTO
2.2. Inform the None 3 minutes Legal Staff/
concerned traffic Legal Section
personnel about the CCTO
filed complaints
2.3. Set schedule of None 3 minutes Legal Staff/
hearing for Legal Section
investigation CCTO
2.4. Inform the client None 2 minutes Legal Staff/
for the schedule of Legal Section
hearing for CCTO
investigation
3. Proceed to Legal Section 3.1. Conduct None 45 minutes Legal Staff/
for the hearing schedule investigation about Legal Section
the filed complaints CCTO
3.2. Advise the client None 3 minutes Legal Staff/
to pay the violation if Legal Section
the apprehension is CCTO
valid.
4. Proceed to Billing 4.1. Receive the None 3 minutes Cashier/ Billing
Section for payment of Traffic Citation Section
traffic violations Ticket
4.2. Receive None 2 minutes
payment
4.3. Issue Official None 5 minutes
Receipt
1 hour and 24
Total: None
minutes
134
2. DEPUTATION OF GOVERNMENT & PRIVATE ENTITIES
To supplement traffic personnel to be assigned at their respective areas

Who may avail: ▪ Barangay Officials and Tanods
▪ Security Guards
▪ Government Entities
1. Letter request/Endorsement from the Barangay
Barangay Captain/Head of Office.
2. Personal Data Sheet Client
3. 2 pcs. 2x2 ID picture Client
4. Rubberized Stamp Client
5. Whistle Client
1. Submit the letter 1.1. Receive the letter None 3 minutes Receiving Clerk/
request/ endorsement to request/ endorsement Admin Section
CCTO Admin. receiving CCTO
section 1.2. Forward the None 5 minutes
request to the Dept.
Head for approval
1.3. Forward the None 3 minutes
approved request to
Education Section
1.4. Receive the None 5 minutes Receiving Clerk/
approved request, set Education
schedule and call the Section
requesting party CCTO
2. Attend the Deputation 2.1. Conduct None 4 days Education
Seminar Deputation Seminar Personnel In-
Charge
2.2. Conduct written
and practical
Evaluation
2.3. Prepare None 1 hour Education
Deputation I.D. and Personnel In-
Mission Order Charge
3. Sign Deputation I.D. 3.1. Distribute the I.D. None 10 minutes Education
cards for signature Personnel In-
Charge
3.2. Forward the None 30 minutes Education
signed I.D. cards and Personnel In-
Mission Order for Charge
signature of OIC-
CCTO
135
3.3. Sign the ID cards 5 minutes OIC-CCTO
3.4. Forward back the None 5 minutes Education

ID cards to Education Personnel In-
Section for lamination Charge
3.6. Call up the None

deputized personnel 10 minutes
to claim the ID cards
and Mission Order
4.Claim the ID cards and 4. Release the ID None 10 minutes Releasing In-
Mission Orders cards and Mission Charge/
Order Education
Section
CCTO
5. Proceed to the Billing 5.1. Receive and None 3 minutes Receiving Clerk/
with the rubberized stamp verify the documents Billing Section
bearing the name and ID # 5.2. Release the 3 minutes CCTO
for Traffic Citation Ticket Traffic Citation Ticket
releasing
6. Endorse the issued 6. Receive the issued None 3 minutes Operation and
Traffic Citation Ticket to Traffic Citation Ticket Education
operation Section or with monthly personnel
Traffic Education Section apprehension report
with monthly
apprehension report
4 days, 2
minutes
136
3. FABRICATION AND INSTALLATION/ MAINTENANCE OF TRAFFIC SIGNS
PEDESTRIAN RAILINGS & PAVEMENT MARKINGS
This service provides the necessary equipment for any traffic-related concerns and safety

Who may avail: Cebu City Constituents
1. Letter request from the concerned barangay Client
or individual.
2. Incident report (damaged or lost signs, Cebu City Transportation Office
pedestrian railings and pavement markings)
1. Submit the letter request 1.1. Receive the None 3 minutes Receiving Clerk/
to CCTO Admin. Receiving letter request Admin Section
section 1.2. Forward None 20 minutes CCTO
received request to
Planning Section for
verification and
inspection/
Recommendation
1.3. Forward to OIC- None 10 minutes
CCTO for approval
of recommendation
1.4. Forward to None 5 minutes
Eng’g Section with
approved
recommendations
from OIC-CCTO for
installation
1.5. Receive None 3 minutes Receiving Clerk/
reported Engineering
damaged/lost signs, Section CCTO
railings & pavement
markings with
complete location
1.6. Prepare the None 4 hours Fabrication
materials (GI Pipe, Team/
Square bars, GI Engineering
sheets, Plywood & Section CCTO
Thermoplastic paint)
1.7. Assemble/ None 2 hours Fabrication
fabricate the traffic Team/
signs/railings/pavem Engineering
ent markings Section CCTO
(includes cutting,
welding, painting,
drying & heating)
137
1.8. Prepare the None 1 hour Installation
area for the Team
installation of the (Alpha/Bravo/Ch
traffic arlie)
signs/railings/pavem Engineering
ent markings Section CCTO
(includes
excavation, civil
works & layout)
1.9. Install the traffic None 1 day Installation
signs/pedestrian Team
railings/marking (Alpha/Bravo/Ch
(includes concrete arlie)
mixing, painting) Engineering
Section CCTO
1 day 7 hours
Total None and 41
minutes
138
4. ISSUANCE OF AFFIDAVIT OF DESISTANCE AND MOTION TO DISMISS
This service provides the necessary documents for the dismissal of case

Type of G2C – Government to Citizen
Transaction:
Who may avail: Drivers having traffic violation/s case filed in court
1. Court Order (Case #, Branch #) MTCC/ RTC
2. 4 copies of photocopied Official Receipt of Client
payment
1. Proceed to Legal 1.1. Receive and verify None 5 minutes Receiving Clerk/
Section and present the the court order/ Legal Section
court order/subpoena subpoena case filed CCTO
2. Proceed to Billing 2.1. Receive the P500.00 3 minutes Cashier/ Billing

Section for payment payment (C.O. 1605) Section
P2,000
2.2. Issue Official (C.O. 2207) 5 minutes
Receipt P3,000
(C.O. 2491)
3. Submit 4 copies of 3.1. Receive the None 3 minutes Receiving Clerk/
Official Receipt and the photocopies of O.R Legal Section
court order/subpoena CCTO
to Legal Section 3.2. Prepare affidavit of 10 minutes
desistance and motion to
dismiss
4. Receive the Affidavit 4.1. Gives the Affidavit of None 10 minutes Receiving Clerk/
of desistance and desistance and motion to Legal Section
motion to dismiss dismiss CCTO
4.2. Advise the clients to
proceed to City Legal,
City Prosecutors office
and Quimonda for
signature of Affidavit of
desistance and Motion to
dismiss.
P500.00
(C.O. 1605)
P2,000
Total 36 minutes
(C.O. 2207)
P3,000
(C.O. 2491)
139
5. ISSUANCE OF CEBU CITY TRAFFIC OPERATION MANAGEMENT
“CITOM” DRIVER’S I.D. CARD
This service refers to the provision of the identification card to the public utility vehicle drivers
for the identification of the riding public.

Who may avail: Public Utility Vehicle Drivers
1. Photocopy of Professional Driver’s License (1 copy) Client
2. Application Form CCTO
1. Submit the 1.1. Receive the None 3 minutes Billing
photocopy of Driver’s document Personnel/
License to Billing & 1.2. Verify the unsettled None 3 minutes Billing Section
Collection Section pending violations CCTO
1.3. Print latest pending None 3 minutes

violations if any (within
60 days from the day of
apprehension)
1.4. Indicate the total None 5 minutes
pending violations
including those that are
beyond the 60 days
prescribed period.
2. Proceed and 2.1. Receive None 3 minutes Receiving Clerk/
submit the printed documents Legal Personnel
pending violation to 2.2. Verify from the None 5 minutes CCTO
Legal Section for data base of the status
verification of pending of his apprehensions.
case in court
If the driver has a
pending case in court,
he is advised to settle
first his pending case
before his Driver’s ID
will be processed
2.3. If no pending case None 3 minutes
in court, Issue
Certificate of No
Pending Case
3. Proceed and 3.1. Receive and verify None 3 minutes
submit required the documents Receiving Clerk/
documents together Education
with the Certificate 3.2. Conduct seminar None 40 minutes Personnel
of No Pending CCTO
Case to Traffic 3.3. Issue Certificate of None 5 minutes
140
Education Section Attendance for the
for the seminar Seminar (City
Ordinance 1605)
4. Proceed and 4.1. Receive payment P30.00 plus 3 minutes Cashier /
submit the and issue official latest traffic Billing Section
documents together receipt violations CCTO
with the Certificate
of Attendance for 4.2. Issue driver’s 3 minutes
the Seminar (City clearance. OIC/ Billing
Ordinance 1605) to 4.3. Give driver’s ID 3 minutes Section
the Billing Section application form CCTO
for payment
5. Submit dully filled 5.1. Receive documents None 3 minutes Encoder/ Legal
up application form Section
together with the CCTO
complete 5.2. Take picture of the 2 minutes
documents to Legal client
Section for 5.3. Encode the data 5 minutes
issuance of Driver’s from the submitted
I.D. application form to the
database.
5.4. Print the Driver’s ID 3 minutes
card with the electronic
signature of CCTO-
OIC.
5.5. Instruct the client to 3 minutes
sign and have the I.D.
card laminated.
6. Submit the signed 6. Stamp Official Seal None 1 minute Receiving Clerk/
and laminated I.D. to the Driver’s ID Billing Section
card to the Billing CCTO
Section for stamping
of official seal.
7. Claim the stamped 7. Release the I.D. None 1 minute
I.D. card Card
P 30.00
plus, the
apprehension
1 hour 40
Total for the past
minutes
60 days plus
pending case
filed in court
141
6. ISSUANCE OF CERTIFICATE OF COMPLIANCE (COC) ON CITY
ORDINANCE 2111 (SMOKE TESTING ORDINANCE) AND CITY ORDINANCE
2000 (TRAVEL LINE ORDINANCE)
This service refers to the verification if the PUJ drivers/owners complied with the provisions of
the City Ordinance 2111 (Smoke Testing Ordinance) and City Ordinance 2000 (Travel Line
Ordinance).

Who may avail: Public Utility /Private Drivers/Operators
1. Photocopy of Certificate of Registration and Client
Official Receipt of the vehicle (1 copy)
2. Passed Smoke Test Result (City Ordinance Cebu City Transportation Office- Operation
2111) Division
PERSON
FEES TO BE PROCESSING
CLIENT STEPS AGENCY ACTIONS RESPONSI
PAID TIME
BLE
1. Present the photocopy 1. Receive the None 3 minutes Receiving
of the C.R./OR of the documents Clerk/
vehicle and passed Education
smoke test result to the Personnel
Education Section CCTO
2. Attend the orientation 2.1. Let the client sign None 3 minutes Education
seminar the attendance sheet Personnel
2.2. Conduct the In-Charge
orientation seminar 2 hours
3. Receive the seminar 3. Issue clearance for None 3 minutes Education

clearance the seminar Personnel
In-Charge
4. Submit the clearance 4.1. Receive the P200.00 smoke 3 minutes Receiving
to Billing Section cashier clearance and the testing fee for Clerk/ Billing
for payment of Smoke payment diesel Section
Testing Fee (diesel 4.2. Issue Official 3 minutes CCTO
only). Receipt
5. Proceed to Testing 5.1. Receive and None 3 minutes Smoke

Area (Cabahug St., verify the required Belching
Fronting Natasha) for documents Team
Diesel. 5.2. Conduct smoke 3 minutes
emission test
5.3. Issue smoke test 10 minutes
result (diesel)
If failed, advise the
client to clean the
pipe.
6. If passed, present the 6.1. Receive the None 3 minutes Receiving
142
smoke test result to “Passed” smoke test Clerk/
Operation Section to get emission result and Operation
the Certificate of other documents Section
Compliance CCTO
6.2. Issue Certificate
of Compliance 5 minutes
7. Proceed to Billing 7.1. Receive P250.00 (C.O 3 minutes Receiving
Section for payment of documents and 2111) / Clerk/ Billing
Smoke Testing Fee payment P200.00 (C.O Section
7.2. Issue Official 2000) + 200.00 3 minutes CCTO
Receipt Trave Line
Certificate +
25.00 Sticker
8. Submit complete 8.1. Receive and None 3 minutes Smoke
documents to the verify received Belching
Testing Area for testing documents Team
of vehicle emission 8.2 Conduct the 10 minutes
vehicle emission test
9. Proceed to CCTO 9.1. Receive the None 3 minutes Receiving
Office Operation Section documents Clerk/
for the Certificate of 9.2. Issue Certificate 10 minutes Operation
Compliance of Compliance Section
CCTO
10. Proceed to Planning 10.1. Receive the None 3 minutes Travel Line
Section for the required documents In-
submission of all Charge/Plan
requirements including 10.2. Conduct ning Section
the Certificate of inspection of vehicle 15 minutes CCTO
Compliance for Travel
Line processing
P 450.00
(C.O.2111)
P 425.00
(C.O.2000)
3 hours and
Total P 675.00
29 minutes
(C.O. 2111 &
C.O. 2000)
(If complied
both ordinance
at the same
time)
143
7. ISSUANCE OF DELIVERY PERMIT AND STICKER
This service is for verification if the delivery vehicle owners/drivers complied as required by
the ordinance

Who may avail: Drivers/ Operators/ Authorized Representatives
1. Official Receipt of payment from City Hall CTO
2. Filled-out form (2 copies) Cebu City Transportation Office
Official Receipt
4. Photocopy of Professional Driver’s License Client
1. Proceed to CCTO 1.1. Give delivery None 5 minutes Information Desk
Information desk for permit application form In-Charge
delivery permit and priority number
application form and
priority number 1.2. Advise the client to None 5 minutes
fill-up delivery permit
application form
2. Submit all required 2.1. Receive P20.00 5 minutes Receiving Clerk/
documents to Billing documents Delivery Billing Section
Section for assessment Sticker CCTO
and payment of sticker plus all
2.2. Assess payment pending 20 minutes
violations
2.3. Issue Official of vehicle 10 minutes
Receipt and delivery
permit/sticker
3. Claim delivery permit 3. Release the delivery None 5 minutes Receiving Clerk/
and sticker permit and sticker Billing Section
CCTO
P 20.00 +
Pending
Total 50 minutes
violations
of vehicle
144
8. ISSUANCE OF ENDORSEMENT FOR FUN RUN/ PARADE/
PROCESSION/ MOTORCADE/ RICORIDA & ROAD CLOSURE PERMIT
This service provides the clients the necessary permits as required by the ordinance

Who may avail: Event Organizers/Coordinators/General Public
1. Letter request (Specify the contact number Client
and date/time and must be submitted
fifteen days before the scheduled activity)
2. Route Sketch Client
3. Photocopy of CR/OR and Driver’s license Client
for Recorida, Motorcade and Caravan
4. Letter Endorsement from Cebu City Sports Cebu City Sports Commission
Commission except for Recorida,
Motorcade, Caravan and Road Closure
5. Barangay Endorsement (for road closure) Barangay
1.Submit the letter 1.1. Receive the letter None 3 minutes Receiving Clerk/
request including the request Admin Section
other requirements to 1.2. Forward request None 3 minutes CCTO
the Office of the to the Department
Department Head Head
1.3. Instruct the client None 5 minutes

to follow up (two (2)
days for the approval
of the letter request)
1.4. Forward the None 3 minutes Receiving/
request to Operation Releasing Clerk
Section for Admin Section
Endorsement after the CCTO
approval of the Dept.
Head
1.5. Prepare None 5 minutes Receiving Clerk/
Endorsement letter Operation Section
CCTO
endorsement letter to
the office of the Chief
Operation for
signature
1.7. Sign the None 20 minutes Chief Operation
endorsement letter /Operation
Section CCTO
145
1.8. Forward back to None 3 minutes Receiving/
Operation Section for Releasing Clerk
the release of the Operation Section
endorsement CCTO
2. Claim the 2.1. Release the None 3 minutes Receiving/
Endorsement for Permit endorsement for Releasing Clerk
permit Operation Section
CCTO
2.2. Advise the client None 5 minutes
to proceed to Cebu
City Hall Permit
Section, BPLO for the
continuation process
of permit.
Total None 1 hour
146
9. ISSUANCE OF MOTORCYCLE FOR HIRE/ MOTORCYCLE WITH SIDECAR
(MCH/MC-SC) SPECIAL PERMIT
This service provides the MCH/MC-SC owners the special permit as required by the ordinance

Who may avail: MCH/MC-SC Driver’s Operators or Authorized Representatives
1. Previous MCH/MC-SC Special Permit Client
(for renewal)
2. Police Clearance and Barangay PNP/ Barangay
Clearance
3. Original Certificate of Registration and LTO
Official Receipt
4. Insurance Policy Insurance Company
5. Emission Test Emission Testing Center
6. Sketch of Garage Client
7. 5R picture of unit (front and back) Client
8. CCAP endorsement issued by MCH Cebu City Transportation Office
Pres.
9. Mayor’s Delivery Permit (MC-SC) Cebu City Transportation Office
1. Proceed to 1. Give the application None 5 minutes Receiving Clerk/
Planning Section for form Planning
the application form Section
CCTO
2. Submit the 2.1. Receive verify the None 5 minutes Receiving Clerk/
required documents fully filled in Planning
for inspection application form and Section
submitted documents CCTO
2.2. Conduct None 10 minutes

inspection of unit
3. Proceed to TPG- 3.1. Receive None 3 minutes TPG-PNP In-
PNP for re- documents Charge
inspection of unit 3.2. Conduct re- None 15 minutes
and endorsement inspection of unit
3.3. Make None 10 minutes
endorsement
4. Submit complete 4.1. Receive None 3 minutes Receiving Clerk/
requirements for documents Billing Section
verification to Billing 4.2. Verify the None 5 minutes CCTO
Section submitted
requirements
5. Proceed to the 5.1. Asses payment Permit Fee------ 5 minutes Receiving Clerk/
147
teller for assessment 5.2. Print out billing of P600.00 3 minutes Billing Section
payments Filing Fee--- CCTO
5.3. Issue Official P130.00 3 minutes
Receipt Sticker Fee---
25.00
Surcharge for
late applicant----
-P182.50
Route Plate------
P250.00 (CC-for
new applicant
only)
P980.00 (For
Hire)
6. Submit a 6.1. Receive the None 3 minutes Receiving Clerk/
photocopy of the Original Official Billing Section
Official Receipt as Receipt CCTO
Temporary Permit to 6.2. Print Special None 10 minutes
Billing Section Permit
6.3. Forward printed None 10 minutes
special permit and
other documents to
the Department Head
for signature
6.4. Submit to Mayor’s None 20 minutes
Office for the issuance
of MTOP
6.5. Print the MTOP None 10 minutes Mayor’s Office
In-Charge
6.6. Forward printed None 6 working days
MTOP to the Mayor
for signature
6.7. Forward the None 10 minutes Mayor’s Office
approved documents In-Charge
to CCTO for releasing
7. Claim MTOP 7. Release MTOP None 3 minutes Receiving Clerk/
Billing Section
CCTO
6 days 2
Total P 2,167.50 hours 13
minutes
148
10. ISSUANCE OF TEMPORARY ROAD CLOSURE FOR SCAFFOLDING
PERMIT
This service provides the clients the necessary permits for road closure temporarily when
scaffolding is near the road/ streets.

Who may avail: ▪ Building Owners
▪ Contractors
▪ Business Establishments
1. Letter request Client
2. Scaffolding Plan Client
1.Submit the 1.1. Receive the letter request None 5 minutes Receiving Clerk/
letter request 1.2. Forward request to the None 3 minutes Admin Section
including the Department Head CCTO
other 1.3. Instruct the client to follow None 10 minutes
requirements to up (two (2) days for the
the Office of the approval of the letter request)
Department 1.4. Forward the letter request None 3 minutes
Head to Planning Section
1.5. Conduct Inspection on the None 2 hours Planning In-
area Charge/ Planning
1.6. Prepare Endorsement None 5 minutes Section CCTO
letter
1.7. Forward the endorsement None 10 minutes Receiving Clerk/
letter to the office of the Admin Section
OIC/Department Head for CCTO
approval
1.8. Sign the endorsement None 20 minutes OIC/ Department
letter Head - CCTO
1.9. Forward to Receiving/ None 5 minutes Receiving/
Releasing In-charge for the Releasing In-
release of the endorsement charge/ Admin
letter with the letter request Section CCTO
and scaffolding plan attached
2. Claim the 2.1. Release the endorsement None 5 minutes Receiving/
approved letter with the letter request Releasing In-
endorsement and scaffolding plan attached charge/ Admin
letter with the Section CCTO
letter request
and scaffolding
plan attached
3 hours 6
Total None
minutes
149
11. ISSUANCE OF TEMPORARY ROAD PARKING PERMIT (TRPP) PER CITY
ORDINANCE 2112
This service provides the concerned operators the necessary documents that allows them to
operate within the time specified in the permit

▪ Contractors
1. Letter request Client
2. Location Sketch Client
3. Plate numbers of Vehicles Client
4. Photocopy of the Building Permit (for
Construction activities) Client
1. Submit the letter 1.1. Receive the letter None 5 minutes Receiving Clerk/
request including the request Admin Section
requirements to CCTO
CCTO Admin. 1.2. Forward request 5 minutes
Receiving section to Planning Section
for verification
2. Give related 2.1. Prepare the None 5 minutes Receiving Clerk/
information to Temporary Road Planning
Planning Section Parking Permit Section CCTO
regarding the request payment
2.2. Release the 10 minutes
Temporary Road
Parking Permit to the
client for
2.3. Advice to return 5 minutes
after payment, for
signature
3. Proceed to Billing 3.1. Receive the Permit Fee 3 minutes Cashier/ Billing
Section for payment Temporary Road P200.00/ Section CCTO
Parking Permit and vehicle per day
the payment
3.2. Issue OR for the 5 minutes
permit. Fills up the OR
number and the date.
4. Proceed to 4.1. Receive the None 5 minutes OIC-CCTO
Secretary of the documents Secretary/
CCTO Officer In- Admin Section
Charge for the Permit 4.2. Forward the 15 minutes CCTO
to be signed documents to CCTO
OIC for signature
150
5. Claim the approved 5.1. Release the None 5 minutes OIC-CCTO
Temporary Road Temporary Road Secretary/
Parking Permit. Parking Permit. Admin Section
5.2. Give a copy to None 2 minutes CCTO
planning section
5.3. Forwards copy to None 5 minutes
COMMEL, Section for
monitoring
P 200.00/
1 hour 10
Total vehicle per
minutes
day
151
12. ISSUANCE OF TRAVEL LINE CERTIFICATES FOR PUBLIC UTILITY
JEEPNEYS (PUJ)
This service refers to provision of the Travel Line Certificate to the PUJ Drivers/Operators
indicating the designated route of their PUJ.

Who may avail: Public Utility Jeepney Drivers/Operators
1. Certificate of Attendance of the Seminar (City Cebu City Transportation Office-
Ordinance 2000) (original) Transportation Planning Division.
2. Passed Smoke Testing Emission Result (original) Cebu City Transportation Office- Traffic
Enforcement and Parking Operation
Division
3. Certificate of Compliance (City Ordinance 2111) Cebu City Transportation Office-
(original) Transportation Planning Division.
4. Certificate of Registration (C.R.) - LTO/ Owner Copy
Photocopy (1 copy)
5. Official Receipt (O.R.) -Photocopy (1 copy) LTO/ Owner Copy
6. Certificate of Public Convenience (CPC) - LTFRB/ Owner Copy
Photocopy (1 copy)
7. Confirmation Certificate -Photocopy (1 copy) LTFRB/ Owner Copy
8. Franchise Decision -Photocopy (1 copy) LTFRB/ Owner Copy
9. Stencil of Engine and Chassis Number - Emission Testing Center
Photocopy (1 copy)
10. 3R size picture of the vehicle with Isometric Client
view, Front and Back View
11. Long Folder Client
Requirements during inspection of PUJ unit:
12. Two (2) wipers shall be attached on the Client
windshield
13. Two (2) bulb lights in the plate number (Back Client
portion only)
1. Inquire for the list of 1. Give the list of None 5 minutes Receiving Clerk/
requirements requirements to the client Planning
Section
CCTO
2. Proceed to 2.1. Conduct orientation None 2 hours Receiving Clerk/
Education Section for seminar to driver/owner Education
the orientation seminar 2.2. Issue clearance after Personnel
the seminar 5 minutes CCTO
3. Submit the clearance 3.1. Receive the P200.00 3 minutes Receiving Clerk/
to Billing Section clearance and the smoke Billing Section
cashier for payment of payment testing fee CCTO
152
Smoke Testing Fee 3.2. Issue Official for diesel 3 minutes
(diesel only). Receipt
If Gasoline proceed to
Private Testing Center.
4. Proceed to Testing 4.1. Receive and verify None 3 minutes Smoke Belching
Area (Cabahug St., the required documents Team
Fronting Natasha) for 4.2. Conduct smoke
Diesel. emission test 3 minutes
4.3. Issue smoke test
result (diesel)
If failed, advise the client
to clean the pipe.
5. If passed, present 5.1. Receive the None 3 minutes Receiving Clerk/
the smoke test result to “Passed” smoke test Operation
Operation Section to emission result and other Section
get the Certificate of documents CCTO
Compliance
5.2. Issue Certificate of
Compliance 5 minutes
6. Bring the PUJ unit 6.1. Receive and verify None 3 minutes Receiving Clerk/
and present all the submitted documents Planning
required documents to Section
Planning Section CCTO
6.2. Conduct inspection 20 minutes
on the PUJ unit and fill
up the inspection report
form
6.3. Issue clearance 3 minutes
7. Present all the 7. Receive the payment P200.00- Receiving Clerk/
documents together and issue Official Travel 3 minutes Billing Section
with the clearance for Receipt for Travel Line Line CCTO
payment to Billing Certificate. Certificate
Section
P25.00-
Travel
Line
Sticker
8. Present the Official 8.1. Receive the None 3 minutes Receiving Clerk/
Receipt for the documents Planning
payment of Travel Line 8.2. Issue Travel Line Section
Cert. together with all Certificate 5 minutes CCTO
the documents to
Planning Section
9. Submit the Travel 9.1. Receive the Travel None 3 minutes OIC-CCTO
Line Certificate and all Line Certificate and other Secretary/
required documents to documents Admin Section
the secretary of the 9.2. Approve Travel Line
OIC-CCTO for approval Certificate by OIC-CCTO 10 minutes
9.3. Stamp the Travel Officer-In
Line Certificate with the Charge
CCTO/CITOM Official 3 minutes CCTO
Seal
153
9.4. Instruct the client to
photocopy the Travel
Line Certificate. 3 minutes
10. Submit the 10. Receive and file the None 3 minutes Receiving Clerk/
photocopy of the Travel photocopy of the Planning
Line Certificate to the certificate Section
Planning Section CCTO
11. Claim the approved 11. Release the Travel None 7 minutes Receiving Clerk/
Travel Line Certificate Line Certificate. Planning
Section
CCTO
3 hours and
Total P 425.00
36 minutes
154
13. ISSUANCE OF WORKING PERMIT
This service provides the contractors the necessary permit for road construction/repair

▪ Contractors
1. Letter Request (from the contractor) Client
2. Construction Permit issued by DEPW DEPW
3. Work Schedule of the Project with traffic scheme Client
4. Design Client
5. Map Client
6. Notice to Proceed Client
1. Submit the 1.1. Receive the letter request None 3 minutes Receiving Clerk/
letter request 1.2. Forward the request to the None 5 minutes Admin Section
including the Department Head CCTO
other 1.3. Retain record for the None 3 minutes Receiving/
requirements to request Releasing
the Office of the Admin Section
1.4. Forward the documents to 3 minutes
Department Head CCTO
Planning Section for the
comments and
recommendations
2. Proceed to the 2.1. Receive the documents None 3 minutes Receiving Clerk/
office of the with the recommendations Admin Section
Department Head 2.2. Forward documents to the None 10 minutes CCTO
with the request OIC-CCTO for approval
and 2.3. Forward approved None 5 minutes
recommendations documents to the Operation
for approval Section for Working permit
preparation
3. Proceed to the 3.1. Prepare the Working None 5 minutes Receiving Clerk/
Operation Permit Operation
Section 3.2. Forward the Working 3 minutes Section CCTO
Permit to the office of the Chief
of Operation for signature
3.3. Sign the Working Permit 5 minutes
3.4. Advise the clients to 5 minutes
proceed to Permit section (City
Hall) for the continuation
process of working permit.
155
14. REGISTRATION OF NON-MOTORIZED VEHICLES (BICYCLE, TRISIKAD, RIG &
PUSH CART)
This service provides the necessary permit/registration to operate at their respective areas

Who may avail: Non-motorized vehicle owners or Authorized Representatives
1. Official Receipt of payment/ Proof of purchase or Client
Barangay Certification
1. Submit 1.1. Receive and None 5 minutes CCTO Admin
requirements to verify the required Supply
CCTO Admin documents personnel
Supply Section for 1.2. Record to the 10 minutes
the registration logbook
form
2. Proceed to 2.1. Receive the Registration Fee 3 minutes Cashier/ Billing
Billing Section for payment (Trisikad)--- Section CCTO
payment and P100.00 Sticker
issuance/ 2.2. Issue Official P20.00 5 minutes
registration of Receipt Registration Fee
sticker (Bicycle)---
P20.00 Sticker
P20.00
Registration Fee
(Push Cart) --
P30.00 Sticker
P20.00
Registration Fee
(RIG)-------
P120.00 Sticker
P20.00
3. Claim the sticker 3. Release the sticker None 5 minutes Receiving Clerk/
and registration and registration Billing Section
CCTO
P 120.00
(Trisikad)
P 40.00
(Bicycle)
Total 28 minutes
P 50.00 (Push
Cart)
P 140
(RIG)
156
15. RELEASING OF CLAMPED VEHICLE
To provide the immediate release of vehicle units after payment is made

Who may avail: Drivers/Operators/Authorized Representatives
Official Receipt (1 Copy)
2. Issued Traffic Citation Ticket (TCT) Client
1. Proceed to Billing 1.1. Receive the None 3 minutes Receiving Clerk/
Section and bring Traffic Citation Billing Section
the Traffic Citation Ticket and assess CCTO
Ticket the payment
1.2. Print billing and 3 minutes
If no TCT, proceeds give to the client
to Operation Section 1.3. Verify record 3 minutes Clamping in-
for verification of from the blotter Charge
blotter logbook then logbook
follow step no. 1
2. Pay the billed 2.1. Receive the Clamping Fee- 3 minutes Cashier/ Billing
amount payment P500 Section CCTO
2.2. Issue Official Initial Violation- 2 minutes
Receipt P1,000
2.3. Release OR to Plus, all 2 minutes
the client accumulated
pending
violations
3. Proceed to 3.1. Receive the None 2 minutes Clamping in-
Operation Section to Official Receipt Charge/
present the Official 3.2. Record the OR 3 minutes Operation Section
Receipt no. and the paid CCTO
amount
4.Proceed to the 4.1. Give data to the None 3 minutes COMMEL
area where the COMMEL section for Operator /
vehicle is clamped the release of Communication
vehicle Section CCTO
4.2. Relay the None 2 minutes
information to the
releasing personnel
4.3. Release the None 20 minutes Releasing
clamped vehicle personnel
P 1,500.00
Plus, all
Total accumulated 46 minutes
pending
violations
157
16. RELEASING OF IMPOUNDED NON-MOTORIZED VEHICLE UNDER CITY
ORDINANCE 2531 (TRISIKAD BAN/ E-BIKE ORDINANCE)
This service refers to the processing of the release of impounded trisikad/E-bike units.

Who may avail: Trisikad /E-Bike Drivers/Operators
1. Barangay Certification (Certificate of Barangay Hall
Ownership of Trisikad/E-Bike)
2. Valid ID of the unit owner Client
3. Authorization Letter (if Client
representative)
4. Client’s copy of Traffic Citation Ticket Client
(TCT)
PROCESSING PERSON
TIME RESPONSIBLE
1. Present the 1. Receive the None 3 minutes Receiving Clerk/
complete submitted Education
requirements to requirements Section
Traffic Education CCTO
Section
2. Attend the 2. Conduct the None 1 hour Education
orientation orientation seminar Personnel In-
seminar Charge
3. Claim the 3. Issue the None 3 minutes Education
certification certification of the Personnel In-
seminar Charge
4. Present the 4.1. Receive the None 3 minutes Receiving Clerk/
requirements to documents Admin Supply
the CCTO Admin Personnel
Supply Section 4.2. Verify the record 5 minutes
for signing of the of the impounded unit
seminar 4.3. Sign the seminar 5 minutes
certification certification
5. Proceed to 5.1. Receive payment Violations: 3 minutes Receiving Clerk/
cashier for and issue Official No Registration: Billing Section
payment Receipt P 500.00 5 minutes CCTO
5.3. Issue the release No ID Card:
paper P 500.00
No Route
Number:
P 500.00
No Lamp/ Rear/
Red Reflectorized
sticker/ Tape:
P 500.00
Operating
In non-designated
158
area:
P1,000.00
+ registration P
100.00
+ sticker
P 20.00
6. Present the 6.1. Receive the None 3 minutes Information
release paper documents Desk In-charge
together with the 6.2. Stamp the 3 minutes
documents to the release paper with the
Information Desk signature of CCTO
for signature OIC.
7. Submit 7. Receive and verify None 5 minutes Receiving
complete documents /Releasing Clerk
required Impounding
documents to the Area CCTO
impounding area
at SRP for the
releasing of
trisikad/ E-bike
unit
8. Claim the 8. Release the None 10 minutes Receiving
impounded unit trisikad/E-Bike unit /Releasing Clerk
Impounding
Area CCTO
Violations:
No Registration:
P 500.00
No ID Card:
P 500.00
No Route
Number:
P 500.00
No Lamp/ Rear/
Red Reflectorized 1 hour and 48
Total
sticker/ Tape: minutes
P 500.00
Operating
In non-designated
area:
P1,000.00
+ registration P
100.00
+ sticker
P 20.00
159
17. RELEASING OF THE TOWED/ IMPOUNDED VEHICLES TO THE OWNER/
AUTHORIZED REPRESENTATIVE
This service refers to the processing of the release of the towed/impounded vehicle to the
owner/authorized representative.
Office or Division: Cebu City Transportation Office – Operation Division

Who may avail: Drivers/Operators/Authorized Representatives
1. Photocopy of Driver’s License (1 copy) Client
2. Vehicle Registration (OR/CR) LTO
3. Issued Traffic Citation Ticket (TCT) Client
PROCESSING PERSON
TIME RESPONSIBLE
1. Submit the 1.1. Receive and None 5 minutes Receiving Clerk/
complete verify complete Operation Section
required requirements CCTO
documents to the 1.2. Issue request None 3 minutes CSU Personnel/
Operation for release Operation Section
Section CCTO
(If no TCT,
proceed to Civil
Security Unit
(CSU) for
verification of
blotter)
2. Submit 2.1. Receive the Initial and pending 3 minutes Receiving Clerk/
the request for submitted violations plus Billing Section
release together documents Towing Fees and CCTO
with the required 2.2. Print all the Storage Fees 3 minutes
documents to the unsettled violations
Billing Section for 2.3. Receive 1.Extra-Light Duty 5 minutes Cashier/ Billing
Payment and payment and issue Vehicles Section
issuance of Official Receipt (Motorcycle only-all CCTO
release paper kinds)
form 2.4. Issue P1,500.00 plus 3 minutes Receiving Clerk/
Release Paper P100.00 Billing Section
Form CCTO
2. Light Duty
2.5. Instruct the Vehicles (1600 CC) 5 minutes
client to photocopy P1,800.00 plus
all the documents P300.00
3.Medium Duty
Vehicles (1601-
2800) P2,000.00
plus P300.00
160
4. Heavy Duty
Vehicles (2801cc-
up) P2,500.00 plus
P500.00
5.Trailers
P3,000.00 plus
P2,000.00
3. Present the 3.1. Receive and None 3 minutes Receiving Clerk/
original and record the Operation Section
photocopy of the documents CCTO
complete
requirements 3.2. Approve the 3 minutes
together with the release paper
OR and Release 3.3. Record the 3 minutes
Paper Form to relevant data in the
the Operation logbook
Section for
approval
4. Present all the 4.1. Receive and None 3 minutes Front Desk
documents to the verify received Personnel /
Information Desk documents Information Desk
for stamp/ 4.2. Stamp the 3 minutes
signature of the release paper w/ the
OIC-CCTO signature of OIC-
CCTO
4.3. Sign the release 3 minutes
paper
4.4. Instruct the 3 minutes
client to check if the
vehicle is still in the
CSU.
5. Check if the 5.1. Receive and None 3 minutes Receiving/Releasi
vehicle is still with verify documents ng Clerk
CSU, otherwise 5.2. Release the 3 minutes Impounding Area
proceed to impounded vehicle
impounding Area
at SRP to claim
the vehicle
Initial and pending
violations plus
Towing Fees and
Storage Fees
1.Extra-Light Duty
Vehicles
(Motorcycle only-all
Total 54 minutes
kinds)
P1,500.00 plus
P100.00
storage/day
2. Light Duty
Vehicles (1600 CC)
P1,800.00 plus
161
P300.00
storage/day
3.Medium Duty
Vehicles (1601-
2800) P2,000.00
plus P300.00
storage/day
4. Heavy Duty
Vehicles (2801cc-
1+up) P2,500.00
plus P500.00
storage/day
5.Trailers
P3,000.00 plus
P2,000.00
storage/day
162
18. RESPONSE TO HIT & RUN CASES, LEFT ARTICLES AND OTHER
TRAFFIC INCIDENTS REPORTED VIA PHONE
This service provides quick response to traffic incidents and other concerns related to traffic.

No Requirement None
1. Call the Traffic 1.1. Receive the call. None 2 minutes Operator on
Hotline: 256-1897 or 1.2. Log the call or text duty/
09177222344 & 1.3. Dispatch personnel 10 minutes Communication
09225866405 to respond the accident Section CCTO
1 hour
(mountain
barangay)
20 minutes
(City proper)
1 hour 12
minutes
(mountain
Total None barangay)
32 minutes
(City proper)
163
OFFICE OF THE CITY
ADMINISTRATOR
(ADMIN)
EXTERNAL SERVICES
164
1. APPROVAL OF VARIOUS REQUESTS OF WALK-IN CLIENTS
This refers to the processing and approval of the various requests of the walk-in clients such
as request for appointment with the City Administrator, request of companies who would like
to showcase their products, etc.
Office or Division: Office of the City Administrator

G2B – Government to Business
Who may avail: All Residents of Cebu City
Request Letter indicating their intention with Client
corresponding supporting documents
(depending on the type of request)
1. Submit request letter 1. Receive and record None 2 minutes Receiving Staff/
the request for Office of the City
monitoring Administrator
2. Get received copy 2. Put tracking None 2 minutes Receiving Staff/
with tracking number number Office of the City
Administrator
3. Wait for action or 3.1 Review and verify 5 minutes Admin Officer V/
approval of the City content and forward to Office of the City
Administrator the City Administrator Administrator
None
3.2 Approve the 1 day City Administrator
request / Authorized
Representative
Office of the City
Administrator
4. Receive the 4. Contact the client None 3 minutes
information about the and inform the status Administrative
status of his request of the request Asst. I
Office of the City
5. Receive the 5. Release the None 2 minutes Administrator
approved document/s approved document
1 day and 14
Total None
minutes
165
EXTERNAL SERVICES
1. APPROVAL OF DISBURSEMENT VOUCHER

This service refers to the signing of the Disbursement Vouchers which is one of the
supporting documents for the payment, reimbursement, financial assistance, salaries,
wages, honoraria, hazard pay and other type of disbursements for Cebu City Hall
employees and outside payees (i.e., supplier).

Type of Transaction: G2G - Government to Government
Who may avail: Cebu City Government departments/offices and employees
Disbursement Voucher with complete From the respective department/office
supporting documents
1. Submit the prepared 1.1. Receive the None 3 minutes
Disbursement Voucher Disbursement
with complete Voucher with
supporting documents complete supporting Administrative
to the personnel in- documents Aide I, II, and III/
charge of the Office of 1.2. Check and None 1 minute Office of the City
the City Administrator verify the supporting Administrator
documents
1.3. Log into an None 1 minute
excel file
1.4. Approve the City
Disbursement None 1 day Administrator
Voucher
1.5. Forward to City None 10 minutes Administrative
Treasurer’s Office Aide I, II, and III/
for issuance of Office of the City
cheque Administrator
1 day and 15
TOTAL None
minutes
166
2. APPROVAL OF OBLIGATION REQUEST AND STATUS (ORAS)
This service refers to the signing of the Obligation Request and Status which is one of the
supporting documents for the payment, reimbursement, financial assistance, salaries,
wages, honoraria, hazard pay and other type of disbursements for Cebu City Hall employees
and outside payees (i.e., supplier).

Obligation Request and Status (ORAS) with From the respective department/office
complete supporting documents
1. Submit the prepared 1.1. Receive the None 3 minutes
ORAS with complete ORAS with complete
supporting documents to supporting
the personnel in- charge documents Administrative
of the Office of the City Aide I, II, and III
Administrator 1.2. Check and None 1 minute Office of the City
verify attachments Administrator
1.3. Log into an None 1 minute
excel file
1.4. Approve the None 1 day City
ORAS Administrator
None 10 minutes Administrative
1.5. Forward to City
Aide I, II, and III
Budget Office/ City
Office of the City
Treasurer’s Office
Administrator
1 day and 15
Total None
minutes
167
3. APPROVAL OF PAYROLL (for Permanent and Casual Employees) AND
PRELISTING (for Job Orders and Barangay Workers)
This service refers to the signing of payroll (for Permanent and Casual Employees) and
prelisting (for Job Orders and Barangay Workers) for payment, reimbursement, salaries,
wages, honoraria, hazard pay and other type of disbursements for all Cebu City Hall
employees and outside payees

Payroll/ Prelisting with Obligation Request From the respective department/office
and Status (ORAS) and other attachment
1. Submit payroll and 1.1. Receive the None 3 minutes Administrative
prelisting to the in charge payroll and prelisting Aide and II/
of the Office of the City Office of the City
Administrator 1.2. Check and verify None 1 minute Administrator
attachments
1.3. Log into an excel None 1 minute
file
1.4. Approve the None 4 hours City
payroll/prelisting Administrator
1.5. Forward to City None 10 minutes Administrative
Treasurer’s Office for Aide and II
merging Office of the City
(Casual and regular) Administrator
Cash Advance (JOs
and brgy workers)
4 hours and 15
Total None
minutes
168
4. APPROVAL OF PROCUREMENT-RELATED DOCUMENTS (PURCHASE
REQUEST (PR), NOTICE OF AWARD, NOTICE TO PROCEED, PURCHASE
ORDER (PO), AND PROGRAM OF WORKS AND ESTIMATES (POWE)
As authorized by the City Mayor, the City Administrator signs the Procurement-related
documents such as PR, PO, and POWE for and in behalf of the mayor.

Who may avail: All Departments/Offices of Cebu City Government
(Executive and Legislative) and all Cebu City Barangays
1. Purchase Request with complete Respective Barangay/
attachments and signatures Requesting Departments or Offices
2. Purchase Order with complete Bids & Awards Committee (BAC)
attachments and signatures
3. Program of Works and Estimates with Department of Engineering and Public Works
complete attachments and signatures (DEPW)
1. Submit PR, PO, and 1.1. Review as to 30 minutes
POWE to the completeness of
personnel in-charge of attachments (PPMP None
the Office of the City and APP number) Administrative
Administrator Aide III
1.2. Review as to
Office of the City
completeness of None
Administrator
signatories
1.3. Log to Excel 1 minute
file/Log book None
1.4. Approve the 2 days City

PR/PO/POWE None
Administrator
2. Release the 5 minutes Administrative
2. Claim the approved approved PR/ PO/ Aide III
None
PR/PO/POWE POWE Office of the City
Administrator
2 days and 36
Total None
minutes
169
5. APPROVAL OF REQUISITION AND ISSUE VOUCHER (RIV) AND FLEET
CARDS FOR FUEL ALLOCATION
This service refers to the approval of Fuel Allocation forms (RIV/Fleet Cards) used for the
maintenance of motor vehicles of different departments and barangays of Cebu City.
Office or Division: Office of the City Administrator – Gen. Admin.

Type of Transaction: G2G – Government to Government
Who may avail: Cebu City Government departments/offices and Barangays
1. Fuel Allocation Form approved by the From the respective department/office
Requisition Officer of the Department and by
the Supply Officer of Department of General
Services (DGS)
1. Forward the Fuel 1.1. Receive forms None 1 hour Admin Officer II/
Allocation Forms (4 copies) from the Department Office of the City
to the Office of the City of General Services Administrator
Administrator (DGS)
1.2. Encode and log
the form in Log Book
and in Excel
1.3. Give one copy to
the Requisition Office
with counter signed
by the RIV In-
Charge to be
submitted to Fuel
Office
2. Wait for the action or 2.1. Approve the None 1 day City
approval of the Assistant RIV/Fleet Cards for Administrator
City Administrator Fuel Allocation
2.2. Forward the None Admin Officer II/
approved documents Office of the City
to Department of Administrator
General Services
(DGS)
1 day and 1
Total None
hour
170
6. ISSUANCE OF CLEARING ORDER
As authorized by the City Mayor, the Office of the City Administrator issues Clearing Order
for the illegal structure and/ or obstruction/ informal settlers in the streets, sidewalks, parks,
plaza and other public places.
Office or Division: Office of the City Administrator – Gen. Admin.

Who may avail: PROBE
1. Complaint Letter from public/ citizen Client
addressed to PROBE
2. Endorsement Letter from PROBE PROBE
3. Legal Opinion City Legal
PERSON
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS RESPONSIB
BE PAID TIME
LE
1. Forward the draft Clearing 1.1. Receive None 30 minutes Receiving
Order with Legal Opinion documents from the Staff/ Office
from City Legal Office City Legal Office of the City
Administrator
1.2. Review the
documents and
record the clearing
order
2. Wait for the action or 2. Sign the Clearing None 2 days and 7 City
approval of the City Order hours Administrator
Administrator
3. Wait for the signed 3. Forward to the None 30 minutes Administrativ
clearing order Office of the City e Admin III/
Legal for releasing of Office of the
papers City
Administrator
Total None 3 days
171
7. SIGNING OF CHEQUES
This refers to the signing of cheques issued by the Office of the City Treasurer for payment,
reimbursement, first salary, loyalty, financial assistance and other type of disbursement for
Cebu City Hall employees and outside payees.

Type of Transaction: G2G - Government to Government Agency
Issued cheque together with Obligation From the respective department/office
Request and Status (ORAS), Disbursement
voucher and related documents
1. Submit the Issued 1.1. Receive Issued None 10 minutes Admin Asst. II
cheque together with cheque together
Obligation Request and with Obligation Office of the City
Status (ORAS), Request and Administrator
Disbursement voucher Status (ORAS),
and related documents Disbursement
voucher and
related documents
1.2. Check and
verify the submitted
documents
1.3. Log into an
excel file
1.4. Approve the None 1 day City
cheque Administrator
signed cheque to
Admin Aide I
Office of the City
and II
Accountant for
merging
1 day and 30
Total None
minutes
172
CITY AGRICULTURE
DEPARTMENT
(CAD)
EXTERNAL SERVICES
173
1. ASSISTANCE TO URBAN AGRICULTURE PROGRAM IN SCHOOLS AND
HOUSEHOLDS
This service provides technical skills, trainings, design and initial inputs such as organic
fertilizers, assorted seedlings (vegetables, herbs, ornamentals and medicinal) and other
agricultural products to requisitioners.
Office or Division: City Agriculture Department

Type of Transaction:G2B – Government to Business, G2G – Government to
Government
Who may avail: Schools, Urban Households and Walk-in clients
Letter request addressed to CAD Department Head indicating Client
the training need, kind and quality of inputs requested
1. Submit letter 1.1. Receive the letter None 2 minutes Receiving Staff
request indicating the request CAD
training need, kind 1.2. Inform the client to
and quality of inputs wait for the feedback on
requested the status of the
request after 2 days
1.3. Assess the None 2 days Coordinator
request submitted CAD
2. Receive feedback 2. Provide feedback to None 2 minutes Receiving Staff
on the status of the client on the status of CAD
request request
3. Secure input 3. Prepare input None 3 minutes Secretary
recapitulation / recapitulation/ Seedling CAD
Seedling Requisition Requisition Slip (SRS)
Slip (SRS) from CAD
Secretary
4. Receive the 4.1. Go to the school/ None 4 hours Coordinator
requested seedlings household with the CAD
requested inputs
4.2. Release the
requested seedlings
5. Conduct Urban 5. Assist in the conduct
Agriculture activity of urban agriculture
activity
(Conduct monthly
monitoring on the
status of the distributed
inputs)
2 days, 4 hours
Total None
and 7 minutes
174
2. ASSISTANCE TO URBAN AND RURAL REFORESTATION PROGRAM
This service helps strengthen farmers’ aptitude on soil and water conservation, ecosystem
rehabilitation, reduce impact of greenhouse gases through planting of fruit and forest trees
in the farming system. It also extends assistance to any interested Cebu City constituents
for roadside, school, backyard and other solid tree planting program.

Type of Transaction: G2C – Government to Citizen, G2B – Government to Business, G2G
– Government to Government
Who may avail: Farmers, Schools, Urban Household and Walk-in clients
Letter of intent addressed to CAD Department Head indicating Client
the kind and quantity of seedlings to be requested, planting site
and date of tree growing activity
1. Submit the letter 1.1. Receive the letter of None 2 minutes Receiving Staff
of intent indicating intent CAD
the kind and quantity
1.2. Inform the client to
of seedlings to be
wait for the feedback on
requested, planting
the status of the request
site and date of tree
after 2 days
growing activity
1.3. Evaluate the letter None 2 days Agri-
request Reforestation
Coordinator
/Department
Head
CAD
2. Receive 2. Provide feedback to the None 2 minutes Receiving Staff
feedback on the client on the status of CAD
status of the request request
3. Secure the 3. Prepare the Seedling None 2 minutes Agri-
Seedling Requisition Requisition Slip (SRS) Reforestation
Slip (SRS) from the Coordinator
CAD Agri- CAD
Reforestation
Coordinator
4. Submit approved 4.1. Prepare the None 10 minutes Nursery In-
Seedling Requisition requested seedlings charge CAD
Slip (SRS) to North
Reclamation 4.2. Orient the recipient
Area/Taptap Nursery on the care and
management of the
seedlings and the site
location
175
5. Receive the 5. Release the requested None 10 minutes
requested seedlings seedlings
6. Conduct tree 6. Facilitate in the tree None 4 hours Agri-

growing activity growing activity Reforestation
Coordinator
CAD
2 days, 4
minutes
176
3. PROVISION OF AGRICULTURAL TRAININGS TO FARMERS AND
INTERESTED PARTICIPANTS
This service provides knowledge generation wherein appropriate, practical and doable
farming technologies are extended through trainings ensuring participatory experiential
discussion among participants.

Classification: Highly technical
Type of Transaction:G2C – Government to Citizen, G2B – Government to Business,
Who may avail: Farmers, Schools, Urban Household and Walk-in clients
the desired training with the schedule, number of participants
and venue where the training will be conducted
1. Submit the letter 1.1. Receive the None 2 minutes Receiving Staff CAD
request indicating letter request
the desired training 1.2. Inform the
with the schedule, client to wait for the
number of feedback on the
participants and status of the request
venue where the after 2 days
training will be
1.3. Evaluate the None 2 days Department Head
conducted
request CAD
1.4. Schedule the
date of training
2. Receive 2.1. Provide None 2 minutes Receiving Staff CAD
feedback on the feedback to client on
status of the request the status and
schedule of training
requested
2.2. Prepare the None 5 days Training Coordinator
training modules and CAD
other logistics
3. Prepare the 3. Prepare the None 2 hours Admin Staff
training venue physical CAD
arrangement of
venue for the
training
4. Attend the 4. Conduct training None 4 hours Training Coordinator
training to participants CAD
5. Receive the 5. Give the Training
Training Certificate Certificate to
participants
7 days, 6 hours
Total None
and 4 minutes
177
4. PROVISION OF ALTERNATIVE MARKETING AND DEVELOPMENT
This service allows farmers to sell volume of their produce directly to consumers at
competitive price eliminating the existence of middlemen through establishment of satellite
markets at City Hall ground and identified urban barangays and institutional buyers.

Who may avail: Cebu City farmers
1. Letter request addressed to CAD Department Head Client
indicating the proposed activity, date and location
2. Endorsement Letter from the Barangay Captain Office of the Barangay Captain
1. Submit letter request 1.1. Receive letter None 2 minutes Receiving Staff
together with the request together with CAD
endorsement letter from the endorsement
the Barangay Captain letter from the
Barangay Captain
1.2. Inform the client
to wait for the
feedback on the
status of the request
after 2 days
1.3. Evaluate the None 2 days Department
endorsement letter Head
CAD
2. Receive feedback on 2. Provide feedback None 2 minutes Receiving Staff
the status of the request to client on the status CAD
of the request
3. Haul Farm goods 3.1. Schedule the None 5 minutes Alternative
through own vehicle for hauling Marketing
transportation or dump 3.2. Assist the None 2 hours Coordinator
truck provided by the farmers in hauling of CAD
government farm goods
4. Display farm products 4. Assist the farmers None 1 hour Alternative
at satellite market in the display of the Marketing
assigned to the farmer farm products at the Coordinator
satellite market CAD
2 days, 3
minutes
178
5. PROVISION OF FREE CROPS AND LIVESTOCK INSURANCE PROGRAM
This service provides insurance protection to farmers against losses arising from natural
calamities, plant diseases and pest infestation of their crops and livestock through Philippine
Crop Insurance Incorporated.
5.1. Processing of Application for Crop and Livestock Insurance

Crops and Livestock Insurance application form City Agriculture Department / PCIC office
1. Secure Crop 1.1. Provide Crop and None 5 minutes Agri Technician-
and Livestock Livestock Insurance form in-charge
Insurance to farmer CAD
application form 1.2. Assist farmer in filling
from City out the form
Agriculture
Department
2. Submit duly 2.1. Receive duly filled up None 30 minutes Agri Technician-
filled-up application form in-charge
application form 2.2. Evaluate duly filled- CAD
up application form
2.3. Prepare the summary None 1 day
form of applicants
2.4. Submit application
form to Philippine Crop
Insurance Inc. office
2.5. File a copy of the None 5 minutes Agri Technician-
summary form of in-charge/Crop
applicants that was duly and Livestock
received by Philippine Insurance
Crop Insurance Inc. Coordinator
CAD
3. Claim the 3. Provide a copy of the None 2 minutes Agri Technician-
copy of the summary form of in-charge
summary form applicants that was duly CAD
from CAD office received by the Philippine
Crop Insurance Inc. to the
client
1 day and 42
Total None
minutes
179
7.2. Processing of Claims for Crop and Livestock Insurance

1. Application form for claim City Agriculture Department
2. Copy of duly received Summary form of City Agriculture Department/Client
applicants
3. Picture of damaged crop or dead animal Client
4. Notarized Affidavit of Two Disinterested Client
Persons
1. Fill out 1. Provide application None 1 minute Agri Technician-in-
application form for form and checklist of charge
claims requirements to client CAD
2. Submit duly filled 2.1. Receive the duly None 1 minute
out form together filled out form together
with the with the requirements
requirements 2.2. Evaluate the None 30 minutes
documents submitted
2.3. Inform client to
wait for feedback of
the status of the
application
2.4. Submit None 1 hour
documents to
Philippine Crop
Insurance Inc. (PCIC)
2.5. Wait for the None Refer to the
processing of claims Citizen's Charter
by the Philippine Crop of the Philippine
Insurance Inc. (PCIC) Crop Insurance
personnel Inc. (PCIC)
2.6. Receive the None 10 minutes
status of the
processing of claims
from Philippine Crop
Insurance Inc. (PCIC)
3. Receive 3.1. Provide update None 10 minutes Crop and Livestock
feedback on the to the client on the Insurance
status of the status of application Coordinator
application for for claims CAD
claims 3.2. Schedule the None 2 minutes
date for ceremonial
turn-over of indemnity
cheques
180
3.3. Inform the None 1 day Agri Technician-in-
farmers on the charge
schedule of the CAD
ceremonial turn-over
of indemnity cheques
3.4. Prepare the None 1 hour Crop and Livestock
venue for the Insurance
ceremonial turn-over Coordinator
of indemnity cheques CAD
4. Attend the 4. Facilitate in the None 3 hours Crop and Livestock

ceremonial turn-over turn-over of indemnity Insurance
of indemnity cheques Coordinator/ Agri
cheques Technician-in-
charge
DH
Chairman
CAD
5. Claim the 5. Assist the farmers None 10 minutes Crop and Livestock
indemnity cheques in claiming the Insurance
from Philippine Crop indemnity cheques Coordinator
Insurance Inc. CAD
(PCIC) personnel
1 day, 6 hours
Total None and 4 minutes
181
6. PROVISION OF INSTITUTIONAL DEVELOPMENT SERVICE PROGRAM
This service caters Rural Improvement Club (RIC), 4H Club and members of Farmer
Association through conduct of trainings and funding support in different Agri-based
livelihood projects to qualified members and gives recognition to individual farmers and
associations manifesting exemplary performance in the realm farming.

Who may avail: Organized Rural Improvement Club (RIC), 4H Club, Farmers
Association
Letter of intent addressed to CAD Department Head Client
indicating the desired purpose and the proposed livelihood
project of the association/organization
1. Submit the letter of 1.1. Receive the None 2 minutes Receiving Staff
intent indicating the letter of intent CAD
desired purpose and the 1.2. Inform the client
proposed livelihood to wait for the
project of the feedback on the
association/organization status of the request
after 2 days
1.3. Evaluate the None 2 days Department Head
letter of intent CAD
1.4. Set schedule of Secretary
the meeting CAD
2. Receive feedback 2.1. Provide feedback None 2 minutes Receiving Staff
on the status of the on the status of the CAD
request request and the
schedule of the
meeting
2.2. Prepare the None 3 hours Institutional
documents & Development
materials needed for Service (IDS)
the meeting CAD
3. Attend the meeting 3. Facilitate the None 4 hours Institutional
conduct of the Development
meeting Service (IDS)
CAD
4. Propose and agree 4.1. Assist in the None 5 days Institutional
on a viable livelihood preparation of the Development
project that will be project proposal Service (IDS)
undertaken by the CAD
group 4.2. Submit project None 1 hour
proposal to
Department of
Agriculture (DA)
Region VII
182
4.3. Wait for the Dept None Refer to the
of Agriculture Region Citizen's Charter
VII to approve the of the
project proposal Department of
Agriculture VII
4.4. Retrieve the None 2 hours Admin. Staff
approved project CAD
proposal from Dept of
Agriculture - VII
5. Receive feedback 5. Provide feedback None 5 minutes Institutional
on the status of the to client on the status Development
project proposal of the project proposal Service (IDS)
CAD
6. Receive copy of the 6. Provide copy of the None 10 minutes Admin. Staff
project proposal from approved project CAD
CAD proposal to the client
7. Claim the cheque 7. Assist the client in None 1 hour Coordinator
for the livelihood claiming the cheque CAD
assistance from Dept of from Dept of
Agriculture - VII Agriculture - VII
8 days, 3 hours
Total None
and 19 minutes
183
7. PROVISION OF LIVESTOCK, POULTRY AND FISHERY DISPERSAL
PROGRAM
This service allows Cebu City Farmers to avail the livestock dispersal such as hybrid and
native swine, goat, cattle and carabao raising.

the kind of animal to be dispersed
1. Submit the 1.1. Receive the letter None 2 minutes Receiving Staff
letter request request CAD
indicating the kind 1.2. Inform the client to
of animal to be wait for the feedback on
dispersed the status of the request
after 2 days
1.3. Validate the None 2 days Livestock
availability of animal to be Coordinator/
dispersed and the capacity Department Head
of the requisitioner to raise CAD
the requested animal
2. Receive 2.1. Provide feedback to None 2 minutes Receiving Staff
feedback on the clients on the status of CAD
status of the request
request 2.2. Prepare None 20 minutes Livestock
Memorandum of Coordinator
Agreement / Memorandum CAD
of Understanding on
livestock dispersal
3. Sign the 3.1. Assist the client in the None 10 minutes Livestock
Memorandum of signing of Memorandum of Coordinator
Agreement / Agreement / Memorandum CAD
Memorandum of of Understanding
Understanding 3.2. Sign the None 10 minutes Department Head
Memorandum of CAD
Agreement / Memorandum
of Understanding
4. Secure a copy 4.1. Orient the recipient None 30 minutes Livestock
of the on the Livestock Dispersal Coordinator
Memorandum of Program CAD
Agreement on
184
Livestock 4.2. Give a copy of the None 2 minutes Livestock
Dispersal Memorandum of Coordinator
Agreement on Livestock CAD
Dispersal
5. Acquire the 5. Turn over the None 10 minutes Livestock

animal requested requested animal to Coordinator
recipient CAD
2 days,1 hour
Total None and 26
minutes
185
8. PROVISION OF TECHNICAL AND INITIAL FARM INPUTS
This service provides technical and initial farm inputs such as fertilizers, seedling
(vegetables, forest and fruit-bearing trees, ornamentals, and medicinal), and other
agricultural products to requisitioners.

Type of Transaction: G2C - Government to Citizen, G2B - Government to Business
Who may avail: Farmers in Cebu City
Letter request addressed to CAD Department Head Client
indicating the kind and quantity of inputs to be
requested
1. Submit the letter 1.1. Receive the letter None 2 minutes Receiving Staff
request indicating the request CAD
kind and quantity of 1.2. Inform the client to
inputs to be requested wait for the feedback
on the status of the
request after 2 days
1.3. Assess the None 2 days Department

request submitted Head, CAD
2. Receive feedback on 2. Provide feedback to None 2 minutes Receiving Staff
the status of the request client on the status of CAD
request
3. Secure input 3.1. Prepare the None 3 minutes Secretary
Recapitulation (for Recapitulation/ CAD
request of farm inputs Seedling Requisition
such as fertilizers, rubber Slip (SRS)
hose, drum and other 3.2. Give the
agricultural inputs) or Recapitulation/
Seedling Requisition Slip Seedling Requisition
(for request of seedlings) Slip (SRS) to client
from CAD secretary
4. Present the approved 4. Prepare the None 10 minutes Nursery in-
Input Recapitulation/ requested charge CAD
Seedling Requisition Slip inputs/seedlings
(SRS) to Nursery in-
charge in North
Reclamation
Area/Taptap Nursery
5. Receive the inputs/ 5. Release the
seedlings requested requested inputs/
seedlings
2 days and 17
Total None
minutes
186
OFFICE OF THE CITY
ASSESSOR
(CAO)
EXTERNAL SERVICES
187
1. ISSUANCE OF CERTIFICATE OF WITH OR WITHOUT IMPROVEMENT
ON A PARCEL OF LAND
Issue a corresponding Certificate of With or Without Improvement on a parcel of land
Office or Division: City Assessor’s Office

Type of Transaction: Government to Citizen
Who may avail: Property owner or his authorized representative
1. Official receipt of service charge or fee City Treasurer’s Office – Cashier
2. Copy of the tax declaration of the lot parcel City Assessor’s Office
3. Authorization or SPA, if applicable Owner
CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE
1. Submit the 1.1. Check the record of None 5 mins Verifier
name of the the property if it is
property owner or registered in the office
the lot number file
1.2. Instruct the property
owner to pay to the
Cashier
2. Pay the 2.1. Issue an Official P40.00 3 mins Cashier
corresponding receipt for the issuance of
fee to certificate of
the Cashier Improvement
2.2. Forward the Official Facilitator
Receipt to the tax mapper
In-charge
2.3. Verify the existing None 2 days Tax Mapper
record on file for
Improvement
2.4 Schedule for ocular
inspection
2.5. Conduct an ocular
inspection to validate if no
improvement
2.6. Update the
assessment record (if with
improvement)
2.7 Indicate the data of the
improvement in the
certificate
2.8. Issue Certificate of None 5 mins Tax mapper-in-
With or Without charge
Improvement on a parcel of
land
188
2.9 Sign the Certificate of Appraisal
With or Without Division’s
Improvement District Head
3. Receive the 3. Release the None 1 min Releasing In-
Certificate of with or Certificate of with or charge
Without Without Improvement
Improvement
2 days & 14
TOTAL P40.00
minutes
189
2. ISSUANCE OF CERTIFICATE OF WITH OR WITHOUT PROPERTY
HOLDINGS
Issue Certificate of Property Holding upon request of the owner or his authorized
representative
Office or Division: City Assessor’s office

1. Official receipt of service charge or fee City Treasurer’s Office – Cashier
2. Authorization or SPA, if applicable Owner/Requestor
1. Submit the 1.1. Check the record if None 5 mins Verifier
name of the requestor have registered
property properties in Cebu City
owner or the lot
number 1.2. Instruct the client to
pay to the Cashier
2. Pay the 2. Issue Official receipt for P40.00 3 mins Cashier

corresponding fee the issuance of Certificate
to of Property Holding
the Cashier
3. Fill up the 3.1. Forward the Official None 10 mins Verifier
information slip Receipt and the
and submit it to Information
the Verifier Slip to the Records
together with the personnel for further
Official verification
Receipt
3.2. Print the verification
sheet
3.3. Forward the

verification sheet to the
clerk in-charge for printing Records
3.4. Print the Certificate of Personnel-in-
With or Without Property charge
Holding
4. Receive the 4.Release the certificate None 2 mins Records
certificate of with of with or without property Personnel-in-
or without property holding to the property charge
holdings owner.
Division Head
TOTAL P40.00 20 minutes
190
3. ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION
Issue certified true copy of tax declaration upon request of the owner or his authorized
representative.

Type of Government to Citizen
Transaction:
Who may avail: Property owner or
CHECKLIST OF his authorized representative
REQUIREMENTS WHERE TO SECURE
1. Official receipt evidencing full payment
of realty tax for the current year City Treasurer’s Office (CTO)
2. Official receipt of service charge or fee CTO Cashier
3. Authorization or SPA, if applicable Owner
1. Fill up the 1.1. Check the record of None 5 mins Verifier
Information Slip and the property if registered
submit it to the in the office’s file
verifier
1.2. Instruct the property
owner to pay to the
Cashier
2. Pay the 2. Issue an Official receipt P40.00 3 mins Cashier
corresponding fee for the issuance of
to the Cashier certified true copy of tax
declaration
3. Submit the Official 3.1. Forward the Official None 25 mins Records
Receipt to the Receipt and the Personnel
verifier together with Information Slip to the
the information slip Records personnel for
printing/copying of the
requested tax declaration.
3.2. Print the tax
declaration, If available in
the digital file.
3.3. Check the books of
tax declaration
(If no record/data found in
the digital file)
3.4. Pull out the office file

of the Tax Declaration and
have it Photocopied
3.5. Stamp and seal the
copy of the tax declaration
3.6. Forward the copy of
the Tax Declaration to the
ARMD division head
191
3.7. Sign the Certified 1 min Division Head
True Copy of the Tax
Declaration
4. Receive the 4. Release the certified None 1 min Releasing In-
requested certified true true copy of the tax charge
copy declaration to the
requesting party
192
4. ISSUANCE OF TAX DECLARATION OF REAL PROPERTY (LAND,
BUILDING and MACHINERY)
A tax declaration will be issued for every real property unit (land, building and machinery) within
the territorial jurisdiction of Cebu City.

Who may avail: Owner of a real property unit within the territorial jurisdiction of Cebu
City
1. Proof of ownership i.e. Original copy of • Owner or his authorized representative
Original/Transfer Certificate of Title, • Register of Deeds
Approved Survey Plan, Certification from • Department of Environment and Natural
DENR, etc.) Resources (DENR-7)
2. Mode of Conveyance (Deed of Sale, Lawyer/Requestor
Extrajudicial Partition etc.)
3. Realty Tax Clearance City Treasurer’s Office (CTO)

4. Transfer Tax Receipt City Treasurer’s Office (CTO)
5. Tax Declaration of Real Property City Assessor’s Office
6. Sworn Statement of the True Value of Real Form is available at the City Assessor’s Office to be
Properties accomplished by the property owner
7. Certificate Authorizing Registration (CAR) Bureau of Internal Revenue (BIR)

1. Fill up Real 1.1. Check the None 30 mins Facilitator
Property correctness and
Assessment completeness of the
Request (RPAR) documents submitted
and submit it
together 1.2. Transmit to
with the Appraisal Division
supporting 1.3. Check the None 5 days Appraiser
documents correctness &
completeness of
documents
1.4 Schedule for ocular
inspection
1.5 Conduct ocular
inspection to
appraise/assess the
property
1.6 Prepare the Field
Appraisal and
Assessment Sheet
(FAAS)
193
1.7. Forward the FAAS
to the Tax Mapper
1.8. Verify the None 30 mins Tax Mapper
correctness of the
property identification
number & ownership
1.9. Update the Tax
Mapping Control Roll
(TMCR)
1.10. Sign the FAAS
1.11. Review the None 30 mins Asst. City Assessor
correctness of the value
& Assessment level
applied including all data
written on FAAS
1.12. Encode & None 2 hours Computer-in-charge
proofread the data in the
FAAS
1.13. Print the tax

declaration
1.14. Check the data Appraiser
encoded Tax Mapper
1.15. Sign the tax Asst. City Assessor
declaration
1.16. Check all the data None 30 mins OIC-City Assessor
in the tax declaration
1.17. Approve the data
in the tax declaration for
release
2. Receive the tax 2.1. Release the tax None 10 mins Releasing Clerk
declaration declaration
2.2. Post the tax
declaration in the
computer system
5 days, 4
TOTAL None hours & 10
Minutes
194
5. CANCELLATION OF TAX DECLARATION
Cancel assessment in case of duplication or demolition. Eliminate from the assessment roll
of taxable properties those which have been demolished or destroyed or have suffered
permanent loss of value by reason of storm, flood, fire or any calamity.

1. Letter request addressed to the City Owner or his authorized representative
Assessor
2. Proof that he has the best title to the Owner
property or proof that the claimant is in
actual possession of the property (for
3. duplication)
Proof that the property has been Owner (Cert. from the Bureau of Fire or
demolished or destroyed due to the proper authority declaring the state of
calamity (for demolition) calamity, Demolition Permit with pictures)
4. Authorization or SPA, if applicable Owner/Requestor
5. Realty tax clearance prior to the City Treasurer’s Office
destruction of property (building)
1. Submit the letter 1.1. Assign the None 5 mins OIC-City
request for request to the Assessor
cancellation to the city Appraiser-in-charge
assessor thru the Secretary
1.2. Verify the None 30 mins Appraiser
request including
the documents
submitted
1.3. Schedule ocular None 2 days Appraiser
inspection
1.4 Conduct an Tax mapper
ocular inspection to
verify the request
1.5 Update the

existing record on
file.
1.6. Prepare the order None 30 mins Appraiser
of cancellation Tax mapper
1.7. Verify the order of
cancellation City Assessor
1.8. Check the order

of cancellation
195
1.9. Approve the
order of cancellation
1.10. Forward the None 30 mins Computer
order of Division Head
cancellation to the
Computer Section for
processing
1.11. Furnish a copy None 10 mins Computer
of the order of Division
cancellation to the personnel
ARMD Head for
appropriate action
2. Receive the order of 2. Release the None 5 mins Records Division
cancellation copy of the Order of personnel
Cancellation to
the property owner
2 days, 1 hour &

TOTAL None
50 minutes
196
OFFICE OF THE CITY
BUDGET OFFICER
(CBO)
EXTERNAL SERVICES
197
1. ISSUANCE OF CERTIFICATION OF APPROPRIATION BALANCE
Verify, evaluate and prepares Certification of Appropriation Balance
Office or Division: Office of the City Budget Officer

Who may avail: Cebu City Government Employees and Officials
Request Letter addressed to the City Budget Prepared by client
Officer
1. Submit the request 1.1 Stamp the None 15 minutes Admin Assistant
letter to the Receiving documents and record II
Officer as received
1.2 Transmit the 15 minutes Admin Assistant
documents to the II
assigned personnel
1.3 Prepare the 4 hours Admin Officers
requested certification IV
1.4 Sign / Certify as to 3 hours City Budget

existence of Officer
appropriation
2. Make a personal 2. Release/ Inform the None 30 minutes Admin Assistant
follow-up or through client through phone II
phone call call with regard to the
status if suspended /
approved
TOTAL None 1 day
198
2. PROCESSING OF APPROVED BUDGET FOR CONTRACT
Verify, evaluate, control and execute the release of Allotment for the Approved Budget for
Contract

Who may avail: Cebu City Government Employees and officials
1. Approved Program of Work and Department of Engineering and Public Works (DEPW)
Estimates (POWE)
2. SP Resolution if lump sum appropriation City Council
3. Project Procurement Management Plan Department concerned
(PPMP)
1. Submit the 1.1 Stamp the None 5 minutes Admin Aide II
documents to the documents and
Receiving Officer record as received
1.2 Transmit the 3 minutes
documents to the
assigned personnel
1.3 Process the 30 minutes Admin Officer IV,
Approved Budget for Admin Officer II
Contract (ABC)
1.4 Review the 15 minutes Acting Asst. Dept.
processed Approved Head
Budget for Contract
(ABC)
1.5 Sign/Certify as to 10 minutes City Budget Officer
existence of
appropriation
2. Make a personal 2. Release/Inform None 5 minutes Admin Aide III
follow-up or through the client through
phone call phone call with
regard to the status
if documents are
suspended /
approved
TOTAL None 1 hour and 8
minutes
199
3. PROCESSING OF MANPOWER REQUEST FOR JOB ORDER
Verification, evaluation and earmarking of Manpower Request for Job Order in the proper
Registries of Allotment and Obligation

Approved Project Proposal Prepared by client
1. Submit the 1.1 Stamp the None 5 minutes Admin Assistant II
1.2 Transmit the 3 minutes Admin Assistant II
documents to the
assigned personnel
1.3 Process the 30 minutes Admin Officers IV
Manpower Request
1.4 Sign / Certify as 10 minutes City Budget officer
to existence of
appropriation
2. Make a personal 2. Release/Inform None 5 minutes Admin Assistant II
if suspended /
approved
TOTAL None 53 minutes
200
4. PROCESSING OF OBLIGATION REQUEST AND STATUS
Receiving and encoding of incoming Obligation Request and Status (ORS), either claim on
Personal Services , MOOE and Capital Outlay accounts to the excel file; evaluation and
encoding to the particular account charges of the Registry of Allotment and Obligations;
generating and printing of ORS for signature; encoding of outgoing ORS for release to
concerned client
Office or Division:Office of the City Budget Officer

Type of Transaction:
G2G - Government to Government
Who may avail: Cebu City Government Employees, Officials, Suppliers,
Contractors, Barangay and Other Govt. Agencies
1. ORS for payrolls and vouchers for salaries Prepared by client
and wages, Honorarium, Financial Assistance
and Subsidy and other claims (PS and
MOOE) - supporting documents per
accounting checklist
2. ORS for voucher (payment to suppliers) all Prepared by client

supporting documents per accounting
checklist, particularly:
- purchase request
- purchase order
- Notice to Proceed
- sales invoice or billing statement
- acceptance & inspection reports
3. ORS for vouchers (payment to contractors) Prepared by client

all supporting documents per accounting
checklist, particularly ABC, contract and
statement of work accomplished by DEPW
AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit the 1.1 Stamp the None 10 minutes Admin Aide III
A. Individual (per
voucher / payroll)
B. Burial 2 hours
Assistance (60
vouchers / bundle)
1.2 Transmit the 5 minutes Admin Aide III
documents to the
assigned personnel
A. Individual (per
voucher / payroll)
B. Burial 2 hours
Assistance (60
201
vouchers /
bundle
1.3 Process ORS 20 minutes Designated Budget
A. Individual (per clerk and officers by
voucher / payroll) Responsibility
B. Burial 7 hours Center
Assistance (60
vouchers /
bundle
1.4 Sign ORS Box 10 minutes City Budget Officer,
"B" Acting Asst. Dept.
A. Individual (per Head, All Section
voucher / payroll) Head
B. Burial 3 hours
Assistance (60
vouchers / bundle
2. Make a personal 2. Release/ Inform None
if suspended /
approved
A. Individual (per 10 minutes Admin Aide III

voucher / payroll)
B. Burial Assistance 1 hour Admin Aide III

(60 vouchers /
bundle
TOTAL:
A. Individual (per voucher / payroll) None 55 minutes
B. Burial Assistance (60 vouchers / 1 day and 7

bundle) hours
202
5. PROCESSING OF PROJECT PROCUREMENT MANAGEMENT PLAN
Review, evaluate and control the Project Procurement and Management Plan as to proper
account charges and existence of appropriation

Project Procurement Management Plan Prepared by client
(PPMP)
documents to documents and
the Receiving record as received
Officer
1.2 Transmit the 5 minutes
documents to the
assigned personnel
1.3 Review/evaluate 2 hours Admin Officer II

the submitted Project
Procurement
Management Plan
1.4 Countersign as to 30 minutes Prep. Section Head

budgetary allocation
after final review
1.5 Sign/Evaluate as 10 minutes City Budget Officer /
to budgetary Acting Asst. Dept.
allocation Head
2. Make a 2. Release/Inform the None 5 minutes Admin Aide III

personal follow- client through phone
up or through call with regard to the
phone call status if documents
suspended /
approved
TOTAL None 2 hours and 55
minutes
203
6. PROCESSING OF PURCHASE REQUEST
Control and earmark the submitted Purchase Request in the proper Registries of Allotment
and Obligations

Who may avail: Cebu City Government Employees and Officials
Purchase Request Pre-Numbered by BAC Prepared by client
Approved Project Procurement and Prepared by client
Management Plan

documents to the documents and record
Receiving Officer as received
1.2 Transmit the 5 Minutes Admin Aide III
documents to the
assigned personnel
1.3 Process Purchase 30 minutes Admin Officer II,
Request Admin Officers
IV
1.4 Review processed 15 minutes Acting Asst.

Purchase Request Dept. Head
1.5 Sign Purchase 10 minutes City Budget

Request Box "B" Officer (for
Capital Outlay)
Acting Asst.
Dept. Head (for
MOOE)
2. Make a personal 2.Release / Inform the None 5 minutes Admin Aide III
follow-up or through client through phone
phone call call with regard to the
status if suspended /
approved
TOTAL None 1 hour and 10
minutes
204
7. REVIEW OF THE BARANGAY AND SK BUDGET
Review of Barangay and SK Annual and Supplemental Budget in compliance to COA and
DBM budgetary requirements and limitations

Who may avail: All City Barangays
1. Endorsement Letter Prepared by client
2. Certified Statement of Income Prepared by client
3. Budget Message Prepared by client
4. Barangay Appropriation Ordinance Prepared by client
5. Barangay Expenditure Program Prepared by client
6. BBP Form No. 1 – Budget of Expenditures and Sources Prepared by client
of Financing
7. BBP Form No. 2 – Programmed Prepared by client
Appropriation by PPA, Expenses Class, Object of
Expenditure and Expected Result
8. BBP Form No. 2A – List of Projects Chargeable against Prepared by client
the 20% Development Fund – include BDC Resolution
Identifying Projects
9. BBP Form No. 3 – Plantilla of Personnel Prepared by client
10. Annual Investment Plan (AIP) duly approved by SB, Prepared by client
supported by the ff:
- Indicative Annual Procurement Plan
- DILG endorsed Gender and Development Plan
and Budget
- Disaster Plan reviewed by reviewing authority
- Barangay Nutrition Plan
11. Barangay Council Resolution authorizing ABC/BAO Prepared by client
appropriation
1. Submit the 1.1 Stamp the None 10 minutes Admin Assistant II
documents documents and
record as received
1.2 Review the 2 days Brgy. Section Head,

ordinance and Admin Officer II,
supporting Admin Aide II
documents
1.3 Encode / 3 hours Brgy. Section Head,
prepare worksheet Admin. Officer II,
and stamp the Admin. Aide III
documents as
205
reviewed
1.4 Transmit the 5 minutes Admin. Officer II,
documents to City Admin Aide III
Budget Officer for
final review and
signature
1.5 Final Review of 2 hours City Budget Officer
documents and
signature
1.6 Prepare 5 minutes Brgy Section Head
Indorsement to SP
1.7 Transmit 5 minutes Admin Officer II,

Indorsement letter to Admin Aide III
Dept. Head for
signature
1.8 Sign the 10 minutes City Budget
Indorsement letter Officer
1.9 Submit the 30 minutes Admin Officer II,
documents to SP for Admin Aide III
Approval
1.10 Detach/ 5 minutes Admin Officer II,

segregate a copy of Admin Aide III
the approved Budget
1.11 File the 5 minutes Admin Officer II,

documents Admin Aide III
2. Make a personal 2. Inform/Return the None 5 minutes Admin Officer II,

follow-up or through documents to the Admin Aide III
phone call Barangay
2 days, 6 hours
TOTAL None
and 20 minutes
206
CITY HEALTH
DEPARTMENT
(CHD)
EXTERNAL SERVICES
207
1. ANIMAL BITE DIAGNOSIS AND TREATMENT
This service is for patients with animal bite cases (dog, cat, monkey, and other wild
Animals).
Office or Division: CITY HEALTH DEPARTMENT (CHD)

Classification: Stage 1 – Highly Technical
Stage 2 – Highly Technical
Who may avail: Cebu City Residents
1. Barangay Health Station 2-way Referral Slip Barangay Health Station
Commission on Elections
2. Updated Voter’s Certification or Senior Citizen’s Office of the Senior Citizens Affairs
ID or PWD ID Department of Social Welfare
Services
3. Additional Requirement for minor patients (0 to Commission on Elections
17 years old): Office of the Senior Citizens Affairs
o Must be accompanied by their parent/s who Department of Social Welfare
are registered voter of the city. Services
4. For physically absent parent/s: Next of kin must
secure certification from Cebu City Legal Office an Cebu City Legal Office
Affidavit of Legal Guardianship
STAGE 1
1. Register at the main 1. Supply None 5 minutes ABTC Clerk
list logbook at Master list logbook at City Health
Registration Area the Department
Registration area
Note 1: Patient must

bring the required
syringes on their
second visit.
Note 2: If the center

has no available anti-
rabies vaccines stock
on-hand and or at
critical level of stock
inventory patient
must obtain the
vaccine at their own
expense.
2. Wait to be called at 2. Call client None 25 minutes ABTC Clerk
the waiting area City Health
Department
208
3. Submit 3.1. Verify None 10 minutes ABTC Clerk
requirements Requirements City Health
Department
3.2. Prepare None 10 minutes ABTC Clerk
Patient Case City Health
Record Department
4. Get assessment 4. Provide None 20 minutes Nurse on duty
and evaluation at recommendation as to City Health
Nurse Station case categorization Department
of exposure,
computation and
prescription
5. Proceed to 5.1. For category II None 30 minutes Nurse on duty
immunization nurse patients, Give City Health
(active) anti-rabies Department
vaccination
intradermally
5.2. For category III Nurse on duty

patients, perform skin None 5 minutes City Health
test and instruct Department
client to wait for 30
minutes.
(If skin test result is
negative, proceed to
wound infiltration;
If skin test result is
positive, prescribe
Human Rabies
Immunoglobin)
5.3 Provide
Post conference /
counseling
6. Receive copy of 6. Supply instructions None 5 minutes Nurse on duty
active immunization on the immunization City Health
card card Department
STAGE 2
For follow-up visits: None 30 minutes ABTC Clerk
City Health
1. Give appointment 1. Receive Department
immunization card to appointment
the guard on duty immunization card &
record patient’s
information & 1st
dose of visit
(Patient must bring
the
required insulin
syringe on 2nd day of
visit)
209
2. Wait to be called at 2. Call client
the waiting area.
3. Proceed to 3.1. Inject anti-rabies None 5 minutes Nurse on duty
immunization nurse vaccine City Health
3.2. Provide post Department
conference
4. Proceed to nurse 4. Issue Payment None 3 minutes Nurse on duty
station Order Slip for City Health
Medical Certificate Department
5. Pay the required 5. Issue Official Medical 5 minutes Cashier

fees Receipt Certificate – Office of the City
Php 50.00 Treasurer
6. Submit OR and 6. Release the None 3 minutes Nurse on duty

receive the Medical Medical Certificate City Health
Certificate Department
1 Hour and 50
Stage 1
TOTAL Php 50.00 Minutes
Stage 2 46 Minutes
210
2. CONDUCT OF SANITATION INSPECTION AND/OR WATER
SAMPLING
All Establishments must apply for a sanitation inspection and/ or water sampling (if
Applicable) to ensure their compliance to the standards set by the Sanitation Code of
the Philippines and of the City of Cebu. A Sanitation Inspection Report (for sanitation
Inspection) is then issued and is then presented at the Department, as part of the
Documentary requirements for the issuance of the Sanitary Permit. Likewise, water
Bacteriological analysis result is claimed at the Department’s laboratory and is also
Presented as part of the documentary requirements.
Office or Division: CITY HEALTH DEPARTMENT (CHD) - Environmental,

Commercial, Industrial and Sanitation Division
Type of Transaction: G2B - Government to Business
Who may avail: All Business Establishments (Food-Related Businesses, Non-
Food-Related Businesses, and Institutions) operating within
the jurisdiction of Cebu City.
1. For New Applicant (New Business): Business Permit and Licensing
Office/ Business One-Stop Shop
Duly accomplished application for New Business form Center (BOSS) for Government
[Inspection to be conducted by the Joint Inspection Team Services
(JIT)].
2. For Renewal Applicant: Cebu City Health Department –
Environmental, Commercial,
Duly accomplished Inspection Request Form (for and Industrial Sanitation
Sanitation Inspection or Water sampling) with data Division
indicating:
- Name of Establishment
- Business Address
- Kind of business
- Permittee/ Tax Payer’s Name
- Total Number of personnel / employees
- Attached with a photocopy of Business Tax
Assessment Sheet, Previous Sanitary Permit, and
if necessary, a failed water bacteriological
analysis.
STAGE 1 - CONDUCT OF SANITATION INSPECTION
1. Secure a Sanitation 1. Provide client with None 5 minutes Sanitation
Inspection Request inspection request Inspector/
Form form Receiving Clerk
City Health
Department
2. Submit the 2.1. Evaluate None 30 minutes Sanitation
211
accomplished Sanitary documents as to Inspector/
Inspection Request completeness Receiving Clerk/
Form together with of requirements and Verification Clerk
photocopy of Business information City Health
Tax Assessment supplied Department
Sheet and Previous
Sanitary Permit
3. Wait for the conduct 3.1. Schedule an None 6 days, 22 Sanitation
of inspection inspection hours, and 25 Inspector
minutes City Health
3.2. Conduct
Department
inspection
4. Receive Sanitary 4.1. For None 1 hour Sanitation

Inspection Report establishments Inspector
without deficiencies, City Health
issue inspection Department
report on site
4.2. For
establishments with
deficiencies requiring
repeat inspection,
issue an inspection
report recommending
repeat inspection
(repeat Step 1)
TOTAL None 7 Days
Note: Documents submitted during the application (step 2) will be returned upon the conduct of
inspection
STAGE 2 - CONDUCT OF WATER SAMPLING
1. Secure a Sanitation 1. Provide None 5 minutes Sanitation
Inspection Request client with inspection Inspector/
Form request form Receiving Clerk
City Health
Department
2. Submit the 2. Evaluate None 30 minutes Sanitation
accomplished Sanitary documents as to Inspector/
Inspection Request completeness Receiving Clerk/
Form together with of requirements and Verification Clerk
photocopy of failed information City Health
water bacteriological supplied Department
analysis.
3. Wait for the conduct 3.1. Schedule a Sanitation
of water sampling water sampling 6 days, 22 Inspector
3.2. Conduct water None hours, and 25 City Health
sampling minutes Department
4. Acknowledge 4. Let client sign the None 1 hour Sanitation
procedure by signing mission order form Inspector
the mission order form City Health
Department
212
TOTAL None 7 Days
Note: For establishments who passed the bacteriological analysis, submit result as part of the
Documentary requirements for sanitary permit issuance.
For establishments with failed water bacteriological analysis, reapply and repeat Step 1.
213
3. HIV DIAGNOSIS AND TREATMENT
This service caters to walk-in and referred HIV/AIDS symptomatic adult and children’s
patients for health condition diagnosis. Treatment and medication shall be provided and
shall ensure that all the PLHIV is covered with PhilHealth Insurance to ensure continuity of
Anti-Retroviral Treatment.

Who may avail: Key Affected Population and Vulnerable Group
None None
1. Submit for 1. Assess None 2 minutes Clinic Assistant
consultation at needs and eligibility City Health
admitting area of the client Department
2. Proceed to 2.1. Conduct None 25 minutes HIV Counselor
counseling room pre- test City Health
counseling Department
2.2. Fill-up form A None 2 minutes HIV Counselor
City Health
Department
2.3. Let client None 1 minute HIV Counselor
Sign the informed City Health
consent Department
2.4. Provide None 2 minutes HIV Counselor
Laboratory City Health
Request Form Department
3. Submit Form A to 3.1. Verify None 10 minutes Medical
Laboratory-Serology completeness Technologist
Section of Form A City Health
Department
3.2. Conduct
Rapid HIV
Testing
3.3. Advise client
to wait for the result
4. Wait at HIV clinic 4. Call client None 30 minutes HIV Counselor

for the result City Health
Department
5. Once name is 5.1. Conduct test None 20 minutes HIV Counselor
called, proceed to the results City Health
counseling room conference Department
214
5.2. Let the
client sign
the summary
logbook
6. IF NON-REACTIVE 6. Inform the client of None 5 minutes Counselor
Return after 6 weeks the result City Health
to repeat HIV Test Department
6.1. IF REACTIVE 6.1.1. Collect sample None 1 hour and 10 Medical

Proceed back to the for rHIVda minutes Technologist
laboratory City Health
Department
6.1.2. Process
Blood sample for
rHIVda for
HIV Confirmatory
Test
6.1.3. Advise client

to wait for the result
7. Wait at HIV clinic 7. Call client None 15 minutes HIV Counselor

for the result City Health
Department
8. Get advise of result 8.1. Discuss rHIVda None 30 minutes Case Manager
at Counseling Room result for Adherence
or Medical Doctor’s Counseling and
Room 8.2. Conduct Link to care
psychosocial City Health
and adherence Department
counselling
8.3. Enroll client to
care
.4. Request for

preliminary
laboratory tests
9. Proceed to 9. Enroll client for None 60 minutes Case
Treatment Hub Anti-Retroviral Managers/
Treatment (ART) with Medical
Lab. results Specialist
City Health
Department
4 Hours and 32
TOTAL None
Minutes
Advise client to come back 2 days after for ART initiation.
Note: If result is non-reactive, client may go home and advice to come back 6 months after.
If the result is reactive, he/she may proceed to Step 6.
215
4. ISSUANCE OF CERTIFICATE OF ATTENDANCE TO BASIC FOOD
SAFETY SEMINAR
To ensure food safety and compliance to food safety act of 2013 and the Code on
Sanitation of the Philippines, all employees in the food business establishments are required
to attend the basic food safety seminar. Its certificate is renewable every three (3) years.

Who may avail: Individuals employed in a food business establishment.
1. Attendance to Basic Food Safety Seminar Cebu City Health Department

1. Inquire for the 1.1 Assess the need None 1 minute Verification Clerk
availability of basic food for basic food safety City Health
safety seminar at the seminar and the total Department
food safety certification number of attendees.
window.
1.2 Advise Client to None 1 minute Verification Clerk
pay at the cashier the City Health
total number of Department
attendees.
2. Pay the required fees 2. Issue Official Seminar 5 minutes Cashier
Receipt. Fee - Php Office of the City
200.00 per Treasurer
attendee
3. Submit Official 3.1. Receive Official None 2 minutes
Receipt at the food Receipt. Verification/
safety certification Encoding Clerk
window. 3.2 Schedule basic City Health
food safety seminar Department
(on site or office)
4. Attend to basic food 4. Conduct basic None 4 hours Trainer/ Speaker
safety seminar as food safety seminar City Health
scheduled Department
5. Receive Certificate of 5. Issue Certificate of None 5 minutes Encoding Clerk
Attendance to basic Attendance City Health
food safety seminar Department
TOTAL Php 200.00 4 Hours and
14 Minutes
216
5. ISSUANCE OF CERTIFICATE OF POTABILITY
As required by the Code on Sanitation of the Philippines (P.D. 856); A Certificate of

Potability is issued to all establishments, especially food establishment, that caters to the
Public. This certificate implies that the water being provided to the public is potable/ safe
Water that is with its quality being within the standard limits set by the Philippine National
Standard for Drinking Water (PNSDW) both for acceptability and health aspects.
Office or Division: CITY HEALTH DEPARTMENT (CHD) - Environmental, Commercial,

Industrial and Sanitation Division
Type of G2B - Government to Business
Transaction:
Who may avail: All Business Establishments as indicated in the Philippine National
Standards for Drinking-Water 2017(Food-Related Businesses, Non-
Food-Related Businesses, and Institutions) operating within the
jurisdiction of Cebu City.
1. Mandatory Drinking-Water Quality Parameters as set
by the PNSDW 2017 (DOH A.O. 0010-2017) Cebu City Health Department –
2. A Water and/ or Ice Bacteriological Analysis result that Laboratory
PASSED its standard limits having its Total Coliform
3. Thermotolerant E. Coli parameter to be less than one
Department of Health
(<1) Arsenic (As)
Accredited Water Testing
Cadmium (Cd) Lead (Pb) Nitrate (NO3) Color (Apparent)
Laboratory
Turbidity pH
(items 2 – 10)
Total Dissolved Solids (TDS)
Disinfectant Residual (Residual Chlorine)
1. Pay the Certificate 1. Issue Official Potability Fee 2 minutes Cashier
of Potability fee Receipt. Certificate - City Treasurer’s
Php 50.00 Office
2. Present water 2.1 Receive water None 7 minutes Receiving/
and/or ice sampling results and Encoding Clerk
bacteriological Official Receipt. City Health
analysis and water 2.2. Evaluate Water Department
physico-chemical sampling results
analysis result and the
Official Receipt to the 2.2.1. Passed water
Certificate of Potability sampling result, Clerk
Issuance Window encode Certificate of
Potability indicating
Official Receipt
number and Date of
Issuance.
217
2.2.2. Clerk submit
encoded certificate
together with its water
sampling results to
the Division Chief for
interpretation/ re-
assessment and
signature.
2.2.3. After signing
of certificate, clerk
release the Certificate
of Potability together
with its supporting
documents (water
sampling results and
official receipt).
2.2.4. Failed water
sampling result of
either one (1)
parameter, application
is deferred,
documents are
returned, and client is
advised for
resampling of failed
parameter.
3. Receive the 3. Release Certificate None 1 minute Releasing/
Certificate of Potability of Potability together Encoding Clerk
with supporting with its supporting City Health
documents documents Department
(Certificate of
Potability is attached
to the documentary
requirements for the
issuance of Sanitary
Permit)
TOTAL Php 50.00 10 Minutes
218
6. ISSUANCE OF DEATH CERTIFICATE
A certificate issued to individuals who died in the absence of medical officers/ doctors
Or outside the hospital/ medical facilities. It is the basis whether the cadaver can be
embalmed or not.

Family members or nearest kin of those remains died at home or
Who may avail:
with no medical attendance.
Medical Abstract, Laboratory Results or
Hospital/Attending Physician
Prescription (If Available)
1. Fill up the 1.1. Verify sufficiency of None 10 minutes Receiving Clerk
information and data City Health
request sheet and 1.2. Conduct pre- Department
submit to Receiving interview.
Clerk 1.3. Issue
Payment order slip.
1.4. Provide priority
number for interview
(verbal autopsy).
2. Pay the required 2. Issue Official Receipt Burial 5 minutes Cashier
fees Permit- Office of the City
Php50.00 Treasurer
3. Once number is 3.1. Conduct verbal None 5 minutes Medical Officer
called, proceed to autopsy. City Health
Window 3 for Department
interview
3.1 Provide 3.1.1. If data provided by
information the client (nearest of kin)
regarding the is sufficient, forward
cause of death. information sheet with
Cause of Death to
encoder and instruct client
to proceed to waiting area.
3.1.2. If data provided is

not sufficient to deduce an
ICD-10 Cause of Death,
information sheet and
Medico Legal Referral is
forwarded to Receiving
Clerk instructing client to
proceed to funeral parlor
to present referral.
219
4. Wait to be called 4.1. Encode death None 5 minutes Data Encoder
at waiting area. certificate and print a draft City Health
copy. Department
4.2. Call and instruct client
to review information on
the draft copy.
5. Verify 5.1. After client advises None 5 minutes Data Encoder
information that information on the City Health
indicated on the draft is correct, print the Department
draft copy and final copy of the death
Inform encoder certificate and the
whether information corresponding permits.
on draft is correct 5.2. Forward official death
or not. certificate to receiving
clerk for signature
6. Proceed to 6.1. Instruct client to sign None 5 minutes Receiving Clerk
Receiving Clerk the death certificate as City Health
Window and once informant using black ink. Department
called, sign the
6.2. Sign the death
death certificate as certificate on the prepared
informant. by field and forward
document to medical
officer-on-duty for
certification.
6.3. Affixes signature on Medical Officer-
the Signature Field of on-Duty
Section 22 of the City Health
Certificate of Death Department
7. Receive referral 7.1. Release photocopy of None 10 minutes Receiving Clerk
to Funeral Parlor death certificate and City Health
along with a corresponding permits Department
photocopy of the with official receipt.
death certificate 7.2. Advise client if
and corresponding cadaver is eligible for 3-
permits. day viewing or is for
immediate burial
7.3. Release the 3 original
copies of the Death
Certificate to the Funeral
Parlor Liaison.
7.4. Forward the office
copy of the Death
Certificate to City
Epidemiology and
Surveillance Unit
(CESSU).
8. Proceed to
funeral parlor.
220
7. ISSUANCE OF HEALTH CERTIFICATE
A Health Certificate is issued to individuals employed in either food or non-food

Establishment in compliance to the Code on Sanitation of the Philippines (P.D. 865). The
Output of the service is the receipt of individuals’ Health Card as proof of the employees’
Fitness to work. This document is a requirement for the issuance of Sanitary Permit.
Office or Division: CITY HEALTH DEPARTMENT (CHD) – Environmental,

Commercial, Industrial and Sanitary Division
Who may avail: Person who is of legal age and is physically fit to work in any
establishment.
1. Official Chest X-ray results taken within Public/Private Laboratory
the last 6 months (for individual applicant)
2. Proof of pregnancy for pregnant women Public/Private Laboratory;
Private Clinic; Health Stations (Health
[Positive laboratory test result for pregnancy, Centers)
Ultrasound Result (highly advised), pre-natal
record/ mother book]
3. 1x1 ID picture, with name tag in white Private Photo studio
background;
4. Photocopy of Valid Identification (ID) Individual Applicant/ Company
Card
5. Certification for more than 5 employees Private/Company Physicians
signed by a Company Physician together
with their Annual Physical Exam Result (for
non-food, large scale enterprise)
6. Additional requirement for Food Handler/s: City Health Department Laboratory
Fecalysis and Stool Culture result
FOR NON-FOOD HANDLERS
1. Present complete 1.1. Verify None 2 minutes PACD Personnel
requirements at PACD requirements as to City Health
completeness Department
1.2. Affix a mark of
verification to the
requirements
1.3. Instruct client to
proceed to the Health
Certificate Evaluation
and Issuance Window
2. Submit complete 2. Evaluate None 2 minutes Receiving Clerk
requirements for requirements, Verify City Health
evaluation to the applicant’s position and Department
health certificate company; and forward
221
evaluation and Health Certificate to the
Issuance window cashier at her side
3. Pay the required 3.1. Issue Official See Fees 5 minutes Cashier
fees Receipt below Office of the City
Treasurer’
4. Receive the Health 4. Release the Health None 2 minutes Releasing Clerk
Certificate Certificate City Health
Department
See Fees
TOTAL 11 Minutes
Below
Health Certificate (non-food) - Php10.00 Change of Health Certificate / Duplicate -PhP
Health Certificate (food handler) – 20.00
Php 20.00 Lost Official Receipt (Certifiaction Fee) for food
Focalizes - Php 30.00 handler - PhP 20.00
Fecal / Stool Culture - Php 150.00 Lost Official Receipt for non-food (re-issuance)
handler - PhP 10.00
FOR FOOD HANDLERS
1. Proceed to 1.1. Receive stool None 1 hour and 4 Laboratory
laboratory for fecalysis samples minutes Personnel
and stool culture. 1.2. Conduct stool 9 minutes City Health
sampling Department
For clients requiring 1.3. Document result. 1 minute
fecalysis only, results 1.4. Release result of 1 hour
will come out on the stool exam to client
day
1.5. Forward stool 3 days
culture result with stool
For clients requiring
exam result to ECISD
fecalysis and stool
office for releasing
culture, Health
Certificates will be
released 3-5 days
later
2. Present Claim slip 2.1. Locate Health None 2 Minutes Releasing Clerk
at releasing window in Certificate City Health
ECISD office (for food 2.2. Let client sign in 1 minute Department
handler requiring logbook
fecalysis and stool
culture).
3. Receive Health 3. Release None 2 Minutes Releasing Clerk
Certificate Health City Health
Certificate Department
3 Days, 2
TOTAL None Hours and 19
Minutes
222
8. ISSUANCE OF HUMAN REMAINS DISPOSAL PERMIT
A permit issued for authority to exhume, transfer, cremate, re-enter, reburial, cementation
and burial of human remains for disposal. The permit to be issued in this service are the
Exhumation, Transfer, Cremation, Re-entry, Reburial, Cementation and Burial Permits.

Who may avail: Family members or nearest kin of those remains died for re-entry,
exhumation, transfer, reburial, cremation, transit, re-entry,
cremation or burial.
1. Death Certificate Hospital/Cebu City /Funeral Parlor (Medico
(For Exhumation Permit – The date of death legal cases)/ City Civil Registrar’s Office (for
should be at least 5 years ago). exhumation requests)
2. Valid ID of Requestor (Required for Cremation Any government office that issues ID card or
and Exhumation Permit Requests) any company currently connected with.
3. Authorization Letter and Photocopy of the Nearest of Kin of the cadaver to be cremated
nearest kin’s ID Card if requestor is not the and or exhumed.
nearest of kin (Exhumation and Reburial and
Cremation Permits only)
1. Present Death 1.1. Evaluate the None 5 minutes Receiving Clerk
Certificate and other submitted City Health
requirements (if there are requirement/s and Department
any) and inform clerk of determine the
the nature of concern permit/s to be
issued.
1.2. Issue payment
order slip.
2. Pay the required fees 2. Issue Official See fees 5 minutes Cashier
Receipt below Office of the City
Treasurer
3. Present Official Receipt 3.1. Verify that all None 5 minutes Receiving Clerk
to receiving clerk requested permits City Health
are reflected on the Department
Official Receipt
presented
3.2. Forward
documents to data
encoder
4. Proceed to waiting area 4.1. Encode None 5 minutes Data Encoder
permit/s and City Health
forward to Medical Department
Officer for signature
4.2. Sign permits 3 minutes Medical Officer
and forward to clerk City Health
for releasing Department
5. Receive permit and 5.1 Release permit None 3 minutes Releasing Clerk
223
proceed as instructed (Retain Office Copy City Health
of the Permit and Department
release requestor’s
copy)
5.2. Provide further
instructions to
requestor on where
to proceed after
See Fees
TOTAL 26 Minutes
Below
Burial Permit - PhP 50.00 Re-entry Permit - PhP 30.00
Transfer Permit - PhP 30.00 Transit Permit - PhP 30.00
Exhumation Permit - PhP 50.00 Cementation Permit - PhP150.00
Reburial Permit - PhP 50.00 Body Parts Certification - PhP 50.00
Cremation Permit - PhP 200.00
224
9. ISSUANCE OF MEDICAL CERTIFICATE
A service of issuing medical certificates for whatever legal purpose it may serve the
Clients, either for employment, fitness to work, school requirements and others.

1. Recent X-Ray Film and Result Any Laboratory Facility
2. Recent CBC Result Diagnostic Clinics
3. Recent Urinalysis Diagnostic Clinics
1. Submit for 1.1. Register client None 3 minutes OPC Clerk /
registration Community
1.2. Issue Individual Health Workers
Treatment Record (CHW)
City Health
Department
2. Get the status of 2.1. Conduct Pre- None 10 minutes OPC Clerk /
body’s vital functions consultation interview Community
2.2. Get vital Health Workers
signs (CHW)
City Health
Department
3. Obtain consultation 3.1 Conduct Medical None 15 minutes Medical Officer
and evaluation Consultation and on Duty
Evaluation and City Health
Diagnosis to the Department
patient.
3.2 Prepare Medical
Certificate
4. Secure payment 4. Issue Payment None 3 minutes Nurse on duty
slip Order Slip City Health
Department
5. Pay the required 5. Issue Official Medical 5 minutes Cashier
fees Receipt Certificate Office of the City
– Treasurer
Php 50.00
6. Submit Official 6. Release None 3 minutes Nurse on duty /
Receipt and receive Medical Certificate OPD Clerk
Medical Certificate City Health
Department
225
10. ISSUANCE OF PINK CARD/ PICTURE CARD
A Heath Certificate issued to establishment-based entertainers and massage attendants

after its weekly screening and treatment, if necessary.

Who may avail: Establishment-based Entertainers and Massage Attendants
1. 3 copies of 2x2 ID picture Any Photo Studio
2. Chest X-Ray Result with Film Any Medical Laboratory
3. Residence Certificate (Cebu City) Cebu City Hall
4. Birth Certificate NSO/PSA
1. Submit 1.1. Verify None 10 minutes Admitting Clerk
requirements at submitted City Health
admitting area requirements Department
1.2. Fill-out client
record
1.3. Issue
Payment
Order Slip
2. Pay the required 2. Issue Official See fees 5 minutes Cashier
Treasurer
3. Submit Official 3.1. Assign None 3 minutes Admitting Clerk
Receipt Priority Number and City Health
Pink Card with Glass Department
Slides
3.2. Conduct None 5 minutes Admitting Clerk

orientation on medical City Health
procedure to be Department
performed
4. Sign Consent 3.3. Let client sign None 3 minutes Admitting Clerk
Form consent form for the City Health
Medical Department
Procedure to be
undertaken
5. Proceed to 5.1. Verify client None 5 minutes STD Nurse
examination room Information City Health
5.2. Perform Medical Department
procedure
6. Wait for the result 7.1. Process None 1 hour Lab-In-Charge
at waiting area Data City Health
7.2. Submit results to Department
226
medical
specialist
7.3. Release
results, otherwise call
client
and proceed
to MDs room
7. Receive the 8. Let client None 4 minutes Releasing Clerk
laboratory results sign the City Health
results Department
logbook
9. Release
results
See Fees 1 Hour and 35
TOTAL
Below Minutes
Health Certificate - Php10.00
Gram Staining - Php 15.00
Fecalysis - Php 10.00
227
11. ISSUANCE OF SANITARY PERMIT
Food and Non-food business establishments must secure a sanitary permit to ensure their
compliance and observation of the standards set by the Sanitation Code of the Philippines
and of the City of Cebu. This permit is a pre-requisite in the issuance of the final Business
Permit.

Who may avail: All Business Establishments (Food-Related Businesses, Non-
Food-Related Businesses, and Institutions) operating within the
jurisdiction of Cebu City.
1. Duly accomplished application for New Business Permit and Licensing Office/
Business form; signed by the Joint Inspection Business One-Stop Shop Center (BOSS)
Team (for newly opened businesses). for Government Services
2. Previous Sanitary Permit Owner/Manager of the Establishment
(for renewal applicant)
3. Business Tax Assessment Sheet and Office of the City Treasurer/
Official Receipt indicating “Sanitary Fee”. Business One-Stop Shop Center (BOSS)
for
Government Services
4. Signed Sanitation Inspection Report with a *Given by the Sanitation Inspector upon the
satisfactory compliance rating of at least 50% conduct and/ or upon conclusion of
of the Sanitation Standard Inspection (on-site)
(Sanitation Inspection Report is valid for 30 (Business One-Stop Shop Center (BOSS)
calendar days from the date of inspection.) for Government Services)
5. Valid Health Certificates (Health Cards) Cebu City Health Department –
with Official Receipts. Environmental, Commercial, and Industrial
Sanitation Division
6. Water and/or Ice bacteriological analysis Cebu City Health Department –
result (if applicable) Environmental, Commercial, and Industrial
Sanitation Division
*water and/or ice sampling request
7. Water Physical and Chemical analysis Department of Health Accredited water
result (if applicable) testing laboratory
8. Certificate of Potability of Drinking-water (if Cebu City Health Department –
applicable) Environmental, Commercial, and Industrial
Sanitation Division
*requires water bacteriological analysis and
water physical and chemical analysis [DOH
A.O. 0010 – 2017 (PNSDW 2017)]
9. Certificate of Attendance to Basic Food Cebu City Health Department –
Safety Seminar (if applicable) Environmental, Commercial, and Industrial
228
Sanitation Division
10. Certificate of Attendance to UP-CPH and On-line Seminar with the University of the
DOH’s training/seminar for New Water Philippines – Center for Public Health and
Refilling Station (WRS) operators Department of Health
11. Other Regulatory Certificates and/or
Documents as deemed applicable by the
Sanitation Inspector:
- Operational Permit/ License to Department of Health (DOH)
Operate (LTO), and/or Certificate of
Accreditation; Licenses of personnel,
Certificate of Undertaking for
embalmers; Licenses of Masseuse;
- Professional Licenses of Health Care
practitioners Professional Regulations Commission
- NC II/ TESDA Training Certificate
- Fire Safety Compliance Certificate TESDA
- Environmental Compliance Certificate Bureau of Fire Protection (BFP)
- BFAD Registration; FDA Certification Department Environmental and Natural
- Certificate of Registration for Meat Resources (DENR)
Vendors/Retailers/Wholesalers Food and Drugs Authority
- Memorandum of Agreement/
Memorandum of Understanding/ Department of Veterinary Medicine and
Service Agreement of an authorized Fisheries (DVMF)
infectious waste hauler DOH accredited infectious waste hauler
- Pest Control Accreditation/ company
Certification/ Undertaking
- Complaints, Nuisance, and Pollution
Abatement Services (CNPAS) Private Pest Control Company
Clearance
Cebu City Health Department –
Environmental, Commercial, and Industrial
Sanitation Division
12. Notarized Authorization Letter, with
Identification (I.D.) of authorized
representative and Permittee, from
Owner/Manager of the Establishment
owner/manager if the bearer is a
liaison/messenger, document processor, or
bookkeeper.
1. Get Priority Number 1. Call priority number None 2 minutes Receiving Clerk
at Sanitary Permit to be served City Health
Verification Window Department
2. Submit 2.1. Verify Documentary None 2 days and 45
Documentary Requirements as to its minutes
Requirements at completeness Receiving Clerk/
Sanitary Permit Verification Clerk
2.2. Encode
Verification Window City Health
requirements that are
Department
complete
2.3. Advise client to pay
229
Sanitary Fee
3. Pay the required 3. Issue Official Receipt Sanitary 5 minutes
Cashier
fees Fee -
Office of the City
Php100.0
Treasurer
0
4. Get claim slip 4.1. Issue claim slip None 8 minutes Receiving Clerk/
4.2. Advise client to Verification Clerk
claim after 3 working City Health
days Department
5. Sign logbook and 5.1. Let client sign the None 5 minutes Releasing Clerk
Receive Sanitary logbook City Health
Permit 5.2. Release Sanitary Department
Permit on the 3rd
working day
2 Days, 1
Php
TOTAL Hour and
100.00
5 Minutes
Note: No fees will be required if the “Sanitary fee” presented in the tax assessment sheet is
indicated in the Official Receipt.
If no sanitary fee on the tax assessment sheet, the client is advised to pay the Sanitary Fee
at the cashier prior to processing of the Sanitary Permit, which is Php 100.00 per permit
issued.
For incomplete documentary requirements, the application will be deferred.
230
12. MEDICAL AND GENERAL CONSULTATION
Patients are examined to determine proper diagnosis on the condition, illness, or
Disease they are suffering from and proper treatment shall be administered.

None -
1. File for registration 1.1. Register None 5 minutes OPC Clerk /
client Community
1.2. Issue Individual Health Worker
Treatment (CHW)
Record City Health
Department
2. Get the status of 2.1. Conduct None 15 minutes OPC Nurse /
body’s vital functions Pre-Consultation Community
Interview Health Worker
2.2. Get vital (CHW)
signs City Health
Department
3. Obtain consultation 3.1. Conduct Medical None 15 minutes Medical Officer
and evaluation Consultation, on duty
Evaluation and City Health
Diagnosis to the Department
patient.
3.2. Provide medical
advise and
prescription
4. Get post conference 4.1 Conduct None 5 minutes Nurse on duty
post City Health
conference to Department
possible
reinforcement of
health teaching
4.2 Provide available
medicines
TOTAL None 40 Minutes
231
13. PROVISION OF HEALTH PROMOTION PROGRAMS IN DIFFERENT
BARANGAY HEALTH STATIONS
This service caters to different constituents of the city who wish to avail of free health
promotion services at their respective barangay health stations including immunization
program, family planning, childcare program, nutrition program and maternal care
program. (Based on the schedule per health station).
Office or Division: CITY HEALTH DEPARTMENT (CHD) – FIELD PROGRAMS

DIVISION
1. Individual Treatment Record (ITR) Card Barangay Health Stations

1. Secure priority 1.1. Give priority number None 1 minute BHW
number at the 1.2. Locate the Individual City Health
admission area Treatment Card Department
2. Wait at waiting 2. Call Client None 1 hour BHW

area to be called City Health
Department
3. Once called, 3.1. Receive the card None 5 minutes BHW / Nursing
continue to the 3.2. Take vital Attendant
admitting section signs City Health
and hand-in the 3.2. Record data in the Department
ITR card treatment card and
patient’s
record
4. Get first 4. Conduct Interview and None 10 minutes Nurse
assessment at recording of City Health
Admitting Station clients’ health related Department
complaints
5. Obtain 5. Conduct None 15 minutes Medical Officer
consultation and assessment, City Health
evaluation diagnosis, and Department
treatment to
the client
(For severe disease
conditions,
refer clients to the
nearest hospital and
issue referral slip)
6. Get post 6.1. Provide medicines / None 5 minutes Nurse / Midwife
consultation drugs for City Health
conference medication Department
6.2. Conduct
post consultation
232
conference
6.3. Advise schedule of
next visit for follow-up
(subject to the
identification of
physician’s schedule)
1 Hour and 36
TOTAL None
Minutes
233
14. PROVISION OF MEDICAL LABORATORY DIAGNOSTIC
PROCEDURES
This service caters to all indigent cardholders under the OPD package of the Philippine
Health Insurance Corporation for free, but also serves our constituents who would like to
avail of the services paying minimum amount for the maintenance and financial
assistance of the laboratory in aid of the capitation fund. Laboratory examination such as
complete blood count (CBC), urinalysis, fecalysis, and sputum examination are available
for free for Philhealth OPD cardholders. All other non-cardholders are pay patients and
may avail of the following services as counted below.

Medical Physician’s Request Form Barangay Health Stations
City Health – Out-Patient Services
Laboratory Services: Complete Blood Count (CBC), Platelet Ct. and Blood Typing
1. Present the 1.1. Check for None 2 minutes Receiving Clerk
laboratory request slip the completeness City Health
of details Department
1.2. Issue None 1 minute Receiving Clerk

payment City Health
order slip if Department
necessary
2. Pay the required 2. Issue Official See fees 30 minutes Cashier
fees Receipt below average* Office of the City
*may vary Treasurer
3. Submit the Official 3.1. Validate Official None 2 minutes Laboratory Aide
Receipt with the Receipt and review or Medical
request slip request Technologist
City Health
Department
3.2. Register None 2 minutes Laboratory Aide
client in the or Medical
logbook Technologist
City Health
Department
3.3. Instruct Client for None 1 minute Laboratory Aide
laboratory or Medical
procedure Technologist
City Health
Department
3.4. Collect Sample None CBC – Laboratory Aide
specimen 5 minutes or Medical
Platelet ct. – Technologist
234
2 minutes City Health
Blood Typing – Department
2 minutes
3.5. Examine and None CBC – Laboratory Aide
process collected 45 minutes or Medical
specimen Platelet ct. – Technologist
30 minutes City Health
Blood typing – Department
3 minutes
3.6. Instruct client to None 1 minute Medical
wait for the result Technologist
City Health
Department
4. Wait to be called for 4. Call client None 1 minute Medical
the result at the Technologist/
waiting area Laboratory Aide
5. Receive the result 5.1. Let the client sign None 1 minute Receiving/
and sign in the the releasing logbook Releasing Clerk
logbook City Health
Department
5.2. Release the
laboratory
result
CBC = 1 Hour
and 31 Minutes
Platelet ct = 1
TOTAL See Fees
Hour and 13
Below
Minutes
Blood Typing =
45 Minutes
Complete Blood Count - Php 70.00
Platelet ct. - Php 80.00
Blood Typing - Php 50.00
Laboratory Service: Urinalysis
1. Present the 1.1 Check for the None 1 minute Receiving clerk
laboratory request completeness of details City Health
form of lab request form Department
1.2 Issue payment None Receiving clerk

order slip, if necessary 1 minute City Health
Department
2. Pay the required 2. Issue Official Php 30.00 30 minutes Cashier

fees Receipt average Office of the City
Treasurer
3. Submit Official 3.1. Validate Official None 2 minutes Laboratory Aide
Receipt and request Receipt and review or Medical
form request Technologist
City Health
Department
3.2. Register client in None 1 minute Laboratory Aide
the logbook or Medical
Technologist
235
City Health
Department
3.3. Provide specimen None 1 minute Laboratory Aide

container or Medical
Technologist
City Health
Department
3.4. Instruct client on None 1 minute Laboratory Aide
proper specimen or Medical
collection Technologist
City Health
Department
4. Collect and submit 4.1 Receive and check None 30 minutes Laboratory Aide/
urine specimen the specimen, if average* Medical
acceptable Technologist
City Health
*client dependent Department
4.2 Instruct client to None 1 minute Laboratory Aide/
proceed to waiting area Medical
Technologist
City Health
Department
5. Wait to be called for 5.1. Examine and None Laboratory Aide/
the result at waiting process the specimen 30 minutes Medical
area Technologist
City Health
Department
5.2. Record result in None 2 minutes Medical
the logbook and result Technologist
form City Health
Department
5.3. Call client for the None 1 minute Receiving/
release of result Releasing clerk
City Health
Department
6. Receive result 6. Release result to None 1 minute Receiving/
client Releasing clerk
City Health
Department
1 Hour and 42
TOTAL Php 30.00
Minutes
Laboratory Service: GRAM Staining
1. Collect and submit 1.1. Receive specimen None 1 minute per Medical
specimen from SHC staff specimen Technologist
City Health
Preparation and 1.2. Advise client to Department
collection of pay*
specimens is done by
the staff of Social Client paid in advance
Hygiene Clinic (SHC)
236
2. Pay the required 2. Issue Official See fees 1 minute Cashier
Treasurer
-Client paid in
advance prior to lab
service-
3. Wait for the result 2.1. Prepare None 30 minutes Medical
Worksheet Technologist
2.2. Stain Smeared City Health
slide Department
2.3. Air dry the smear
and examine
2.4. Record the result
to worksheet
2.5. Pass result to the
Social Hygiene Clinic
Staff
4. Receive result 4. Release result to None 1 minute Social Hygiene
client Clinic Staff
City Health
Department
See Fees
TOTAL 33 Minutes
Below
Commercial Sex Workers – Php 15.00
Consultation – Php 50.00
Laboratory Service: Gene Expert
1. Submit specimen 1.1. Check specimen None 1 minute Medical
and request form to and laboratory request Technologist
the laboratory form City Health
Department
1.2. Record laboratory None 1 minute Medical
request form data to Technologist
the TB Registry City Health
Department
2. Get instruction of 2.1. Instruct the client None 1 minute Medical
schedule of result of the schedule of Technologist
releasing of result. City Health
2.1.1. If the specimen Department
is submitted in the
morning, the result may
be available in the
afternoon.
2.1.2. If the specimen
is submitted in the
afternoon, the result
may be available the
following day
2.2. Prepare specimen None 2 hours Medical
cartridge and diluent Technologist
2.3. Process specimen City Health
Department
2.4. Perform Gene
Expert
237
2.5. Record result to
the TB Registry
2.6. Endorse result to 1 day
STRIDER for releasing
to Health Centers
1 Day, 2 Hours,
TOTAL None
3 Minutes
LABORATORY SERVICE: WATER BACTERIOLOGICA ANALYSIS
1. Sanitary Inspectors 1.1. Check None 1 minute Medical
submit Water Sample Inspection Request for Technologist
and Inspection completeness of data City Health
Request Department
1.2. Check water None 1 minute Laboratory Aide/
sample for appearance Medical
and volume Technologist
City Health
Department
1.3. Record Inspection None 1 minute* Laboratory Aide/
request data in the Medical
logbook Technologist
City Health
*may increase in Department
case of multiple
samples
1.4. Label with same None 1 minute Laboratory Aide/
Serial Number the Medical
Water Sample, Technologist
Inspection Request, City Health
HPC Plate and Quanti- Department
Tray
1.5. Process HPC None 4 minutes Laboratory Aide/
Plate and Quanti-Tray Medical
Technologist
City Health
Department
1.6. Incubate HPC and None 22 hours Laboratory Aide/
Quanti-Tray Medical
Technologist
City Health
Department
1.7. Read results of None 3 minutes Laboratory Aide/
HPC and Quanti-Tray Medical
Technologist
City Health
Department
1.8. Record results in 2 minutes* Laboratory Aide/
the logbook *may increase in Medical
None case of multiple Technologist
samples City Health
Department
1.9. Encode results into Laboratory Aide/
the computer Medical
None 2 minutes* Technologist
*may increase in City Health
238
case of multiple Department
samples
2. Receive result 2. Release result None 1 minute Laboratory Aide/
Medical
Technologist
City Health
Department
22 Hours and
TOTAL None
16 Minutes
LABORATORY SERVICE: STOOL EXAM
1. Present Health 1.1. Verify for None 2 minutes Receiving/
Card, Official Receipt, completeness of data Releasing Staff
X-Ray result and identity of client City Health
Department
1.2. Provide specimen None 1 minute Receiving/
receptacle to the client Releasing Staff
City Health
Department
1.3 Instruct client on Receiving/

the collection of Releasing Staff
samples . City Health
Department
* For clients with
specimen already,
sample is received by
the Receiving staff and None 1 minute
instruct client to wait at
the designated waiting
area (Client Step #4)
2. Collect and submit 2.1. Receive verified None 1 hour average* Receiving/
Specimen and Health Specimen and Health *client dependent Releasing Staff
Card Card City Health
Department
2.2. Instruct client to None 3 minutes Receiving/

wait at the designated Releasing Staff
waiting area City Health
Department
3. Wait to be called at 3.1. Label Health Card None 1 minute Laboratory Aide/
the waiting area and verified specimen Medical
and pass to processing Technologist
area City Health
Department
239
3.2. Process Specimen None 2 minutes Medical
Technologist
City Health
Department
3.3. Perform None 1 minute Medical
Microscopic Technologist
examination of City Health
specimen Department
3.4. Record result on None 1 minute Laboratory Aide/
the Health Card Medical
Technologist
City Health
Department
3.5. Sign Health Card None 1 minute Laboratory Aide/
Medical
Technologist
City Health
Department
3.6. Pass Health Card None 1 minute Receiving/

to Receiving/ Releasing Staff
Releasing Section City Health
Department
4. Receive Health 4.1. Call client None 1 minute Receiving/

Card Releasing Staff
City Health
Department
4.2. Release Health None 1 minute Receiving/
Card Releasing Staff
City Health
Department
With specimen
=14 Minutes
For onsite
TOTAL None
collection= 1
Hour and 16
Minutes
LABORATORY SERVICE: STOOL CULTURE
1. Presents Health 1.1. Verify for None 2 minutes Receiving/
Card, Official Receipt, completeness of data Releasing Staff
X-Ray result and identity of client City Health
Department
1.2. Provide specimen None 1 minute Receiving/
receptacle to the client Releasing Staff
City Health
Department
1.3 Instruct client on None 1 minute Receiving/

the collection of Releasing Staff
samples City Health
Department
240
* For clients with
specimen already,
Health Card and
specimen are accepted
by the Receiving staff
and a Claim Slip is
issued and instruct
client to come back on
the date indicated
(Client Step #4)
2. Collect and submit 2.1. Receive verified None 1 hour average* Receiving/
specimen to the Specimen and Health *client dependent Releasing Staff
laboratory Card City Health
Department
3. Get claim slip 3.1. Issue Claim Slip None 1 minute Receiving/
with Release date and Releasing Staff
instruct client to come City Health
back on the date Department
indicated.
3.2. Label Health Card None 5 minutes Receiving/

and verified specimen Releasing Staff
and submit to City Health
processing area Department
3.3. Process Specimen None 1 day Medical
into an enrichment Technologist
media and incubate City Health
overnight Department
3.4. The next day, None 1 day Medical

check specimen for Technologist
growth and plant in a City Health
selective media and Department
incubate
3.5. The following day, None 1 day Medical
check the media for Technologist
growth and inoculate in City Health
medium for Department
biochemical testing and
incubate
3.6. Read Biochemical None 30 minutes Medical
Testing result Technologist
3.7. Write result on the City Health
Health Card Department
3.8. Endorse Health None 30 minutes Receiving/
Card to the Releasing Staff/
Environmental, Laboratory Aide
Commercial, Industrial City Health
and Sanitary Division Department
for Releasing
3 Days, 2
Minutes
241
LABORATORY SERVICE: HIV SCREENING
1. Pay the required 1. Issue Official HIV 5 minutes Cashier

fees (for paying client, Receipt Screening Office of the City
employment Test Fee – Treasurer
purposes) Php
250.00
PICT, VCT
– Free
2. Submit Laboratory 2.1. Check the 1 minute Medical
Request Form, NEC document submitted for Technologist
Form A secured from completeness of details None City Health
Social Hygiene Clinic Department
and Treatment and
Care Support (TCS) 2.2. Log Client Code in None 1 minute Laboratory Aide/
Office and Official the logbook Encoder
Receipt for paying City Health
client (employment Department
purposes) 2.3. Prepare HIV kit for None 1 minute Medical
testing Technologist
City Health
Department
2.4. Prepare Client for None 1 minute Medical
blood extraction (finger Technologist
prick) City Health
Department
2.5. Perform Blood None 2 minutes Medical
extraction (finger prick) Technologist
City Health
Department
3. Wait at SHC for the 3.1. Perform HIV None 20 minutes Medical
result claimed by the Screening Test on the Technologist
counselor sample City Health
Department
3.2. Record result in None 1 minute Medical
the logbook Technologist
City Health
Department
3.3. Release to None 1 minute Medical
counselor the Technologist
Nonreactive HIV City Health
Screening Test result Department
3.4. Release to None 1 minute Medical
counselor Reactive HIV Technologist
Screening Test result City Health
and advise counselor Department
to have his client return
for further testing
4. Receive HIV 4.1. Prepare rHIVda None 1 minute Medical
Screening Test result Testing Technologist
from counselor. City Health
Department
242
4.1. For Reactive HIV 4.2. Perform blood None 5 minutes Medical
Screening Test extraction Technologist
Result, submit for City Health
confirmatory test Department
4.3. Perform rHIVda None 45 minutes Medical
testing and further Technologist
confirmatory testing City Health
Department
4.4. Record rHIVda None 1 minute Medical
result in the logbook Technologist
City Health
Department
4.5. Release Reactive None 2 minutes Medical
result of rHIVda to Technologist
client`s counselor City Health
Department
4.6. Prepare rHIVda None 10 minutes Medical
document and Technologist
specimen for send out City Health
to Vicente Sotto Department
Memorial Medical
Center – Laboratory for
Confirmatory
4.7. rHIVda None 10 days Medical
Confirmatory result Technologist
claimed/ City Health
duplicated, filed and Department
original result given to
SHC Counselor
HIV Screening
Nonreactive
Result = 28
Minutes
Php
TOTAL HIV Reactive
250.00
Result with
rHIVda = 10
days, 1 hour
and 32 minutes
LABORATORY SERVICE: HBsAg Testing
1. Pay the required 1. Issue Official HBsAg 5 minutes Cashier

fees Receipt Testing Office of the City
for paying client Fee – Php Treasurer
(employment 130.00
purposes)
AP, VCT –
Free
2. Submit Laboratory 2.1. Check the None 1 minute Medical
Request Form, and document submitted for Technologist
Official Receipt for completeness of details City Health
paying client Department
(employment
purposes) 2.2. Log client details in None 1 minute Medical
243
City Health
Department
2.3. Prepare HBsAg None 1 minute Medical
Test Kit Technologist
City Health
Department
2.4. Perform Blood None 2 minutes Medical
Extraction (finger prick) Technologist
City Health
Department
2.5. Perform HBsAg None 20 minutes Medical
Screening Test on the Technologist
sample City Health
Department
2.6. Record results in None 1 minute Medical
City Health
Department
3. Receive HBsAg 3.1. Release test result None 1 minute
Screening Test Result Medical
3.1.1. For VCT client, Technologist
both Reactive and City Health
Nonreactive results are Department
released to
client`s counselor.
3.1.2. For
employment,
Both Reactive and
Nonreactive results are
released to client
Php
TOTAL 32 Minutes
130.00
LABORATORY SERVICE: SYPHILIS TESTING
1. Pay the required 1. Issue Official Syphilis 5 minutes Cashier

fees Receipt Testing Office of the City
Fee – Php Treasurer
120.00
AP, VCT –
Free
2. Submit Laboratory 2.1. Check the None 1 minute Medical
Request Form and documents submitted Technologist
Official Receipt for for completeness of City Health
paying client details Department
(employment
purposes) 2.2. Log Client code in None 1 minute Medical
City Health
Department
244
2.3. Prepare Syphilis None 1 minute Medical
Test Kit Technologist
City Health
Department
2.4. Perform blood None 2 minutes Medical
extraction (finger prick) Technologist
City Health
Department
3. Wait at Social 3.1. Perform Syphilis None 20 minutes Medical
Hygiene Clinic testing on the sample Technologist
City Health
Department

City Health
Department
3.3. Release Reactive None 1 minute Medical

and Nonreactive Technologist
results to client`s City Health
counselor. Department
3.3.1. For Reactive

result, advise
counselor to let client
return to the laboratory
for further testing
(RPR)
4. For Reactive 4.1. Perform Blood None 5 minutes Medical

results, return to the Extraction Technologist
laboratory for Rapid City Health
Plasma Reagin (RPR) Department
Testing 4.2. Perform RPR None 45 minutes Medical
Testing on the sample Technologist
City Health
Department
City Health
Department
4.4. Release result to None 1 minute Medical

counselor Technologist
City Health
Department
Nonreactive –
27 Minutes
Php Reactive – 1
TOTAL
120.00 hour and 14
minutes
245
15. PROVISION OF ORAL HEALTH OR DENTAL CARE
This service caters to different constituents of the barangay who has dental concerns and
problems and those who wish to avail of dental care program of the city, including:
• Oral Examination
• Atraumatic Restoration
• Fluoride
• Oral Prophylaxis
• Tooth Extraction

Individual Treatment Record (ITR) Card Barangay Health Stations
1. Secure priority 1. Give priority number None 1 minute BHW / Dental
number at the and find the Individual Aide
admission area Treatment Card City Health
Department
2. Wait to be 2. Call Client None 1 minute BHW / Dental
called at the Aide
Department
3. Once called, 3.1. Receive None 2 minutes BHW / Dental
proceed to the the card, Aide
admitting section take vital City Health
and signs Department
hand-in the ITR 3.2. Record data in the None 3 minutes BHW / Dental
card treatment Aide
card and City Health
patient’s record Department
4. Get Oral Health 4.1. Verify card None 2 minutes Dentist
or Dental Care Information City Health
Department
4.2. Conduct oral health None 30 minutes Dentist
care procedures City Health
Department
4.3. Provide None 5 minutes Dentist
post operation City Health
conference Department
4.4. Provide medicines None 3 minutes Dentist
And medication City Health
instruction to the client Department
246
16. PROVISION OF RADIOLOGY OUTPATIENT SERVICES
This service caters to all clients who availed of and undergone diagnostic imaging such
as X-ray.

1. Data Form CHD Reception
2. Original Official Receipt (2 copies) Cashier (upon payment)
1. Get data form 1. Receive data form None 1 minute Public Assistance
from the reception & Complaints
Desk In-Charge
City Health
Department
2. Fill up data form 2.1. Check data form None 1 minute Public Assistance
and submit for the completeness & Complaints
of data Desk In-Charge
2.2. Verify valid ID City Health
Department
3. Pay the required 3. Issue Official X-Ray Fee - 1 minute Cashier

fees Receipt Php 180. Office of the City
00 Treasurer
4. Submit data form, 4.1. Check submitted None 1 minute Public Assistance
OR and photocopy documents & Complaints
of OR to the Desk In-Charge
reception City Health
Department
4.2. Segregate forms None 1 minute Public Assistance
& Complaints
Desk In-Charge
City Health
Department
5. Wait for your 5. Call client None 1 minute Radiologic
name to be called Technologist
City Health
Department
6. Proceed to X-ray 6.1. Direct client to None 5 minutes Radiologic
room and wear lab observe proper Technologist
gown procedure upon City Health
conduct of X-ray Department
6.2. Prepare the X-ray None 1 minute Radiologic
Machine for the Chest Technologist
X-ray procedure City Health
Department
6.3. Perform the None 3 minutes Radiologic
247
procedure Technologist
City Health
Department
7. Get claim slip at 7.1. Issue claim slip to None 1 minute Radiologic
the reception client Technologist
City Health
Department
7.2. Advise None 2 minutes Radiologic
client of the schedule Technologist
date of release of City Health
result Department
8. Receive X-Ray 8. Release X-Ray None 1 minute Radiologic

result result on scheduled Technologist
date City Health
Department
248
17. RELEASING OF DIAGNOSTIC AND WATER ANALYSIS RESULTS
This service caters to all clients who availed of and undergone medical diagnostic and
Laboratory examination and water bacteriology or analysis

Who may avail: Individual/s and business establishments who have availed of the
laboratory services
1. For Diagnostic Laboratory Laboratory
- Claim slip
2. For Water Analysis / Bacteriology Cashier
- Original Official Receipt
1. Present the official 1.1. Receive None 10 minutes Receiving Clerk
receipt Official Receipt City Health
1.2. Verify Department
availability of result
2. Wait at waiting 2. Call client None 3 minutes Receiving Clerk
area City Health
Department
3. Once called, 3.1. Verify laboratory None 3 minutes
proceed to the procedure
releasing clerk undertaken Releasing clerk
City Health
with the client
Department
3.2. Prepare
the releasing
logbook
4. Sign the releasing 4.1. Let the None 2 minutes Releasing clerk
logbook and receive client sign the logbook City Health
the 4.2. Release Department
result result
249
18. SEXUALLY TRANSMITTED DISEASES DIAGNOSTIC AND TREATMENT
This service caters to walk-in and referred STI symptomatic adult and children’s patients
for health condition diagnosis.
Office or Division:CITY HEALTH DEPARTMENT (CHD)

G2C - Government to Citizens
Who may avail: Clients with STD Signs and Symptoms
Clients who are at risk of getting STDs
None None
1. Register at 1.1. Assess None 2 minutes Clinic Assistant
admitting needs of the client City Health
area Department
1.2. Issue None 1 minute Clinic Assistant
Payment order slip if City Health
laboratory Department
procedure is
needed
(advice client to continue

to step 8 if no laboratory
procedure is needed)
2. Pay the 2. Issue Official Receipt See fees 5 minutes Cashier
required fees below Office of the City
Treasurer
3. Submit the 3.1. Receive the Official None 10 minutes Clinic Assistant
official receipt at Receipt City Health
admitting area Department
3.2. Fill up Individual None 10 minutes Clinic Assistant
Client Record /midwife
City Health
3.2.1. FOR GRAM Department
STAINING
Provide slide with priority
number and give proper
instruction
on the next
step
3.2.2. FOR SEROLOGIC
TEST
Fill Laboratory Request
Form
and give instruction to
client on
next step
(go to step 6)
250
4. Wait to be 4. Call client None 10 minutes Clinic Assistant/
called at waiting Midwife
area City Health
Department
5. Submit for 5.1. Explain the procedure None 10 minutes STD Nurse
smear City Health
5.2. Perform Examination
examination Department
Procedure
6. Submit for 6.1 Blood extraction and None 30 minutes Medical
blood extraction Process Technologist
blood sample City Health
Department
6.2. Instruct client on next None 2 minutes Technologist
step City Health
Department
6.3. Record None 15 minutes Clinic Assistant/
laboratory Midwife
results to ICR City Health
Department
7. Wait for the 7.2. Call client None 2 minutes Clinic Assistant/
result at waiting Midwife
area City Health
Department
7.3. Instruct None 2 minutes Clinic Assistant/
client to go to the Medical Midwife
Doctor’s Room City Health
Department
8. Receive result 8.1. Explain None 10 minutes Medical
of laboratory Clinical/ Specialist
examination Laboratory City Health
Findings Department
8.2. Prescribe and give None 5 minutes Medical
proper Specialist
medications City Health
Department
8.3. Conduct None 10 minutes Nurse/Midwife
Counseling City Health
Department
8.4 Give schedule of None 5 minutes Clinic Assistant/
next visit Midwife
City Health
Department
See Fees 2 Hours and 9
TOTAL
Below Minutes
Gram Staining - Php 50.00
RPR - Php 120.00
Hepatitis BsAg - Php 130.00
251
19. TUBERCULOSIS (TB) CASES DIAGNOSIS AND TREATMENT
This service caters to walk-in and referred TB symptomatic adult and children patients for
health condition diagnosis. Treatment and medication shall be done to the TB-DOTS
Facility or Health Station nearest to patients’ residence for Direct Observation Treatment
(DOT).

Who may avail: Cebu City Residents (walk-in patients or duly referred patients from
either Barangay Health Stations or Private Physicians for diagnosis
and treatment)
1. Barangay Health Stations or Hospital Barangay Health Stations
referral
2. NTP Laboratory Referral City Health Laboratory and Health Stations
3. Other Laboratory Results City Health Laboratory/Health Stations
4. Presumptive TB Patients Symptomatic in the Community
1. FOR TB REGISTRATION AND TREATMENT
1. Register at the 1.1. Supply master None 2 minutes TB Admin Aide
daily master list logbook list logbook City Health
Department
1.2. Provide None 2 minutes TB Admin Aide

priority number City Health
Department
2. Wait to be 2. Call client None 5 minutes TB Admin Aide
called at waiting area City Health
Department
3. Once called, proceed 3.1. Conduct None 5 minutes Attending Nurse
to table 2 and present interview City Health
referral form with Department
sputum results or 3.2. Verify None 5 minutes Attending Nurse
GeneXpert, chest x-ray laboratory results City Health
results. Department
4. Submit for 4.1. Conduct None 10 minutes Medical Officer
assessment and Assessment City Health
evaluation and Department
evaluation
4.2. Provide referral None 10 minutes Medical Officer
form City Health
to Barangay Department
Health Station
or other TB-
DOTS facility*
5. Receive referral form 5. Provide None 10 minutes Attending Nurse
252
instructions to the City Health
patients Department
and health
education
2. FOR RAPID TB DIAGNOSTIC LABORATORY (GENEXPERT)
1. Register at the 1.1. Provide master None 1 minute TB Admin Aide
daily master list logbook list City Health
logbook Department
1.2. Provide priority None 1 minute TB Admin Aide
number City Health
Department
2. Wait to be called at 2. Call client None 2 minutes TB Admin Aide
Department

to table-2 and present interview City Health
NTP laboratory request Department
form
3.2. Verify None 5 minutes Attending Nurse
Information City Health
Department
3.3. Provide None 10 minutes Attending Nurse
specimen City Health
container Department
4. Expectorate at least 4.1. Check None 5 minutes Attending Nurse
5-10 ml specimen Specimen City Health
requirement then Level Department
proceed to Table-3 4.2. Receive None 5 minutes Admin Aide /
NTP Lab form BHW
City Health
Department
4.3 Refer to
GeneXpert room or None 15 minutes Admin
CTRL facility Aide/Strider
City Health
Department
5. Returm to TB DOTS 5.1. Release None 10 minutes Attending Nurse

office on the said Laboratory City Health
schedule to get the result Department
result. 5.2. Call client to None 5 minutes Attending Nurse
report to health City Health
center if positive. Department
1 Hour, 4
TOTAL None
Minutes
3. FOR PICT AND HIV TESTING (PROVIDER INITIATED COUNSELLING AND TESTING)
1. Register at the daily 1.1. Provide None 1 minute TB Admin Aide
master list logbook master list logbook City Health
253
Department
1.2. Provide priority None 1 minute TB Admin Aide
number City Health
Department
2. Wait to be called at 2. Call client None 3 minutes TB Clerk
Department
to table 2 and present interview City Health
PICT form Department
3.2. Verify PICT
form
3.3. If no PICT form, None 15 minutes Attending Nurse

provide counselling City Health
for Department
HIV Testing
4. Submit for laboratory 4.1. Conduct None 30 minutes Medical
examination at Medical medical Technologist
Technologist extraction laboratory City Health
area procedure Department
4.2. Provide None 10 minutes Medical

instructions for the Technologist
results City Health
Department
5. Get post counselling 5.1. Conduct post None 15 minutes Attending Nurse
upon availability of the counselling based City Health
result 40 minutes after on the Department
from laboratory Laboratory result.
procedure 5.2. Supply None 10 minutes Medical Officer
further instructions City Health
Department
5.3. Issue referral None 5 minutes Attending Nurse

slip to DOTS facility City Health
Department
6. Proceed to Medical 6.1. Verify None 10 minutes Medical Officer

Officer’s Clinic for final laboratory City Health
assessment and referral results Department
signatory 6.2. Provide None 10 minutes Medical Officer
recommendations City Health
and HIV Counselling Department
7. Go to DOTS
Facility based on the
referral slip issued
TOTAL None 2 Hours
Note: Patients are usually referred to the TB-DOTS facility or Health Station nearest to the
Patients’ residence.
254
4. HEALTH CARD CLEARANCE
1. Register at the daily 1.1. Provide master None 2 minutes TB Admin Aide
master list logbook list City Health
logbook Department
1.2. Provide priority
number
2. Once called, proceed 2.1. Interview client None 5 minutes Attending Nurse
to Table 2 and present 2.2. Verify chest x- City Health
Chest x-ray result. ray result Department
3. Proceed to the 3. Evaluate and give None 10 minutes Medical Officer

Medical Officer for clearance for Health City Health
assessment, and card. Department
evaluation
3.1. If chest x-ray

is doubtful, refer
back to Table-2
4. Go back to Table 2 to 4. Provide None 10 minutes

get lab request for instructions for lab Attending Nurse
Pulmo-clearance, or request or referral City Health
GeneXpert or Rpt X-ray form. Department
5. Proceed to the
referred Clinic or Lab
facility.
255
OFFICE OF THE CITY
LEGAL OFFICER (CLO)
EXTERNAL SERVICES
256
1. PROVISION OF LEGAL AIDE (A) LEGAL OPINION, (B) CONTRACT
REVIEW, (C) COMMENT, RECOMMENDATION AND OTHER
COMMUNICATION
The particular service aims to provide other offices (within the Cebu City Government) with
legal opinion, contract review and other issuances/ communications which will serve as
basis in the performance of their governmental function.
Office or Division: City Legal Office

Who may avail: 1. All Departments/Offices of LGU- Cebu City
2. Executive and Sangguniang Panglungsod and their
members
3. Barangay Officials
1. Letter request specifying the issue to be Requesting party or Endorsing Office
resolved – 2 copies
2. Office recommendation (for legal opinion Requesting party or Endorsing Office
only)
3. Original copy of the contract (for contract Requesting party or Endorsing Office
review only)
7. Submit letter 1.1. Receive letter of none 10 minutes Receiving officer
request with request with City Legal Office
corresponding corresponding supporting
documents 1.2. Check the
completeness of
documents submitted
2. Wait for the 2.1. Encode the request none 30 minutes Receiving officer
release of in the system City Legal Office
requested Legal 2.2. Check the system for
Aide any similar/ on-going
request filed
2.3. Attach white slip to
the document
2.4. Indicate the name of
the previous handling
lawyer in the attached
white slip (if any)
2.5. Evaluate the request none 1 day City Attorney
2.6. Write the remarks City Legal Office
and the name of the
assigned handling lawyer
in the white slip (for new
request)
2.7. Record request in the none 10 minutes Document
assignment folders Control Officer
257
2.8. Encode transaction City Legal Office
details in the tracer
database
2.9. Evaluate / Study the none 10 days Assigned
documents Handling Lawyer
2.10. Draft appropriate City Legal Office
legal document
2.11. Review and note none 1 day City Attorney
down comments and City Legal Office
recommendations
2.12. Finalize the legal none 1 day Assigned
document including the Handling Lawyer
corrections and City Legal Office
recommendations made
by the City Attorney.
2.13. Approve the Final none 1 day City Attorney
Legal Document City Legal Office
2.14. Record the outgoing none 10 minutes Outgoing Officer
document in the logbook City Legal Office
2.15. Encode the
outgoing document in the
system
2.16. Assign messenger
to deliver the Final Legal
Document to concern
parties and/or endorsing
office
3. Sign the 3. Assist receiving party in none 2 hours Messenger
logbook or file copy the signing of logbook or City Legal Office
file copy
4. Receive the file 4. Release the file copy of
copy of Legal Legal Documents
Documents (Opinion, Contract and
(Opinion, Contract Comments/
and Recommendation) to
Comments/Recom concerned parties and/or
mendation) endorsing office
14 days and 3
Total none
hours
258
2. LITIGATION OF CASES
The City Legal Office shall represent the interest of the city and its officials in the
performance of their official functions on cases in courts and agencies where they are filled.
Also, the office may represent qualified constituents and groups when needed. The City
Legal Office may file pleadings or appear in court hearings when necessary.

Who may avail: Primarily the City of Cebu LGU and/or its officials sued in their
official capacity
1. If defendant: Summon and Copy of the Requesting party or Endorsing Office
complaint
2. If Plaintiff: Endorsement from particular office Requesting party or Endorsing Office
with appropriate documents to support claim
1. Submit Summon 1.1. Receive the none 10 minutes Receiving officer
and Copy of summon and copy of City Legal Office
Complaint or complaint or
Endorsement from Endorsement from
particular office with particular office with
appropriate appropriate documents
documents to support to support claim
claim 1.2. Check the
completeness of
documents submitted
2. Wait for the 2.1. Encode the none 30 minutes Receiving officer
release of legal request in the system City Legal Office
documents and/or 2.2. Check the system
notification from for any similar/on-going
handling lawyer request filed
2.3. Attach white slip
to the document
2.4. Indicate the name
of the previous
handling lawyer in the
attached white slip (if
any)
2.5. Evaluate the none 1 day City Attorney
documents City Legal Office
2.6. Write the remarks
and the name of the
assigned handling
lawyer in the white slip
(for new request)
2.7. Record request in none 10 minutes Document Control
the assignment folders Officer
259
2.8. Encode City Legal Office
transaction details in
the tracer database
2.9. Evaluate/ Study none 10 days Assigned
the documents Handling Lawyer
2.10. Draft City Legal Office
summon/subpoena /
pleadings
recommendations
2.12. Finalize the none 1 day Assigned Legal
summon/subpoena/ Officer
pleadings including the City Legal Office
corrections and
recommendations
made by the City
Attorney.
2.13. Approve the none 1 day City Attorney
Final City Legal Office
Summon/Subpoena/
Pleadings
2.14. Record the none 10 minutes Outgoing Officer
outgoing document in City Legal Office
the logbook
2.15. Encode the
outgoing document in
the system
2.16. Assign
messenger to deliver
the Final
Summon/Subpoena/
Pleadings to
concerned parties
and/or endorsing office
3. Sign the logbook or 3. Assist receiving none 2 hours Messenger
file copy party in the signing of City Legal Office
logbook or file copy
4. Receive the final 4. Deliver the final file
file copy of Legal copy of Legal
Documents Documents (Summon/
(Summon/Subpoena/ Subpoena/ Pleadings)
Pleadings) to concerned parties
and/or endorsing office
14 days and 3
Total none
hours
260
3. DETERMINATION OF VIOLATION AND SUBSEQUENT PREPARATION OF
NOTICES AND ORDERS (FOR PD 1096 VIOLATION, CITY ORDINANCE
NO. 1656 OTHER REVISED ZONING ORDINANCE, SANITATION
VIOLATION, ANTI-NOISE VIOLATION, NON-PAYMENT OF BUSINESS
TAXES AND/OR FEES, NO BUSINESS PERMITS)
This service particularly intends to enforce, promote and encourage faithful compliance to
laws and pertinent city ordinance. The City Legal Office may prepare the following
depending on need, to wit: Notices, Complaints, Cease and Desist orders, Closure Orders
and Clearing orders

Who may avail: All offices of the Cebu City LGU
1. Letter Request / Endorsement
specifying the issue to be resolve by the Requesting party or endorsing office
office
2. Proper notices to the party to be sued Requesting party or endorsing office
3. Inspection and Investigation report from
Requesting party or endorsing office
the endorsing office
4. Notice of conference conducted and
the minutes of the conference, if any
5. If there is a private complainant, the
affidavit of the complainant must be
secured by the Endorsing department /
agency
1. Submit letter 1.1. Receive the letter none 10 minutes Receiving officer
request / request / Endorsement City Legal Office
Endorsement letter letter specifying the issue
specifying the to be resolve by the
issue to be resolve office with supporting
by the office with documents
supporting 1.2. Check the
documents completeness of
documents submitted
2. Wait for the 2.1. Encode the request none 30 minutes Receiving officer
release of legal in the system City Legal Office
document 2.2. Check the system
requested for any similar/on-going
request filed
2.3. Attach a white slip
to the document
the previous handling
261
lawyer in the attached
white slip (if any)
2.5. Evaluate the none 1 day City Attorney
2.6. Write the remarks
and the name of the
assigned handling lawyer
in the white slip (for new
request)
the assignment folders Officer
database
2.9. Evaluate/ Study the none 10 days Assigned Handling
documents Lawyer
2.10. Draft appropriate City Legal Office
legal document
recommendations
2.12. Finalize the legal none 1 day Assigned Handling
document including the Lawyer
corrections and City Legal Office
recommendations made
by the City Attorney.
2.13. Approve the Final none 1 day City Attorney
Legal document City Legal Office
2.14. Record the none 10 minutes Outgoing Officer
outgoing document in City Legal Office
the logbook
2.15. Encode the
outgoing document in
the system
to deliver the Final
Response to concerned
parties and/or endorsing
office
3. Sign the 3. Assist receiving party none 2 hours Messenger
logbook or file in the signing of logbook City Legal Office
copy or file copy
4. Receive the file 4. Release the final file
copy of Legal copy of Legal Documents
Documents (Notices/Orders) to
(Notices/Orders) concerned parties and/or
endorsing office
14 days and 3
Total none
hours
262
4. ISSUANCE OF CERTIFICATE OF NO PENDING ADMINISTRATIVE CASE
This service refers to the issuance of Certificate of No Pending Administrative Case to

employees of the Cebu City Government to support the filing of benefits and bonds

Who may avail: Employees of LGU- Cebu City
Mother unit / Department where employee
1. Office clearance – 2 copies
belongs
2. Official Receipt of Php 20.00 to be paid
under Miscellaneous Fee at the City City Treasurer’s Office (CTO)
1. Submit office 1.1. Receive the office none 5 minutes Clearance issuing
clearance with clearance with official Officer
official receipt of receipt City Legal Office
payment 1.2. Validate the office
clearance
1.3. Check the none 10 minutes
applicant's record in the
system for any
administrative case
1.4. Prepare the none 5 minutes
Certificate of No
Pending Administrative
Case
1.5. Sign the Certificate none 30 minutes Admin Officer
of No Pending City Legal Office
Administrative Case
2. Sign the 2. Assist client to sign none 5 minutes Releasing Officer
logbook in the logbook City Legal Office
3. Claim the 3. Release the
Certificate of No Certificate of No.
Pending Pending Administrative
Administrative Case
Case
263
5. ISSUANCE OF LEGAL OPINION FOR PROBE (PREVENTION
RESTORATION ORDER BEAUTIFICATION ENHANCEMENT)/ DWUP
(DIVISION FOR THE WELFARE OF THE URBAN POOR (DWUP)/ CCENRO
(CEBU CITY ENVIRONMENTAL & NATURAL RESOURCES)
This particular service aims to provide Legal Opinion or Recommendation to PROBE /

DWUP / CCENRO on matters relating to demolition order or clearing order within Cebu City

Who may avail: PROBE/DWUP/CCENRO of Cebu City Government
1. Letter request specifying the issue to be
Requesting Party or Endorsing Office
resolved
2. Inspection Report Requesting Party or Endorsing Office
3. Ocular / Site Inspection Report Requesting Party or Endorsing Office
4. Certification from DGS for City-owned
Department of General Services (DGS)
properties only
5. Certification from CCTO for public road
Cebu City Transportation Office (CCTO)
only
6. Certification from City Planning on the
City Planning Development Office (CPDO)
status of property
7. Survey Plan and Technical Report Department of Engineering and Public Works
signed head of survey section (DEPW)
8. Certification on the status of Building
Office of the Building Official (OBO)
Permit / Fencing Permit
1. Submit letter 1.1. Receive letter request none 10 minutes Receiving Officer
request specifying the issue to be City Legal Office
specifying the resolved with supporting
issue to be documents
resolved with 1.2. Check the
supporting completeness of
documents submitted
documents
1.3. Encode the request in none 30 minutes Receiving Officer
the system City Legal Office
1.4. Check the system for
any similar / on-going
request filed
1.5. Attach white slip to
the document
previous handling lawyer in
the attached white slip (if
any)
1.7. Evaluate the none 2 hours City Attorney
264
1.8. Write remarks and
name of the assigned
handling lawyer (for new
request)
assignment folders Officer
database
1.11 Evaluate / study the none 2 days Assigned
documents Handling Lawyer
1.12. Draft legal opinion City Legal Office
recommendation
1.14. Finalize legal none 1 day Assigned
opinion including Handling Lawyer
correction and City Legal Office
recommendations of City
Legal Attorney
1.15. Approve legal none 3 hours City Attorney
opinion City Legal Office
1.16. Record the outgoing none 10 minutes Outgoing Officer
document in the logbook City Legal Office
1.17. Encode the outgoing
document in the system
to deliver legal opinion to
requesting party
3. Sign the 3. Assist receiving party in none 2 hours Messenger
logbook or file the signing of logbook or City Legal Office
copy file copy
4. Receive the file 4. Release the final file
copy of Legal copy of Legal Documents
Documents (Notices/Orders) to
(Notices/Orders) concerned parties and/or
endorsing office
Total none 5 days
265
CITY PLANNING AND
DEVELOPMENT OFFICE
(CPDO)
EXTERNAL SERVICES
266
1. ISSUANCE OF LAND DEVELOPMENT PERMIT
Authority granted in the act of dividing land into pieces that are easier to sell or otherwise
develop
Office or Division: City Planning and Development Office

Who may avail: Land Developers
1. Duly accomplished, Signed and Notarized CPDO
Land Development Form
2. 2 sets Scaled Subdivision Scheme Plan Architect
3. 2 sets Partition Agreement Architect
4. 2 sets Extra Judicial Partition (for subdivision Architect
among heirs
5. Consolidation Agreement (for subdivision Architect
consolidation of more than 2 lots)
6. 1 (one) certified true copy of Land Title and Registry of Deeds and City Assessors
tax declaration Office
7. Official Receipt CTO
8. Environmental Compliance Certificate from DENR
DENR (1 hec and above)
9. Vicinity Map; Topographic Plan Applicant
10. 15% Balance Housing from HLURB HLURB
11. Certificate of Non-Compliance from DENR DENR
(less than 1 hec)
12. Certificate of DAR (for Land Use and DAR
Agricultural Districts)
13. Certificate of PAMB (for Development under PAMB
protected area)
1. Secure and fill up 1. Give the client None 5 minutes Receiving /
Land Development Subdivision Approval Admin Aide III
Application Form Application Form
2. Submit filled up 2.1 Check if form has None Receiving /
Subdivision Approval been correctly and Admin Aide III
Application Form with completely
complete accomplished with 15 minutes
requirements complete
requirements
2.2 Give all None Receiving /
Requirements Admin Aide III
including form to
Ocular Inspection
Officer for scheduling
of inspection
267
3. Wait for Ocular 3.1. Schedule for None 3 days Ocular
Inspection Schedule ocular inspection Inspection
3.2. Conduct ocular Officer /
inspection Architect,
3.3. Prepare None 1 day Engineer
Inspection Report
3.4. Submit to Land None 15 minutes Ocular

Use and Zoning Inspection
Division Head for Officer /
approval with Architect,
corresponding Engineer
Inspection Report
3.5. Review Ocular None 1 day Head of Land
Inspection Report Use and Zoning
from assigned Division
Inspectors
3.6. Recommend None 15 minutes Head of Land
approval Use and Zoning
Division
3.7. Submit the
reviewed Ocular None 20 minutes Receiving /
Inspection Report with Admin Aide III
to OIC, CPDO
3.8. Approve to None 1 day OIC-CPDO
proceed to payment
4. Claim Collection 4.1. Prepare Collection Road 15 minutes Receiving /
Slip then proceed to Slip Construction Admin Aide III
CTO for payment 1st 10LM
4.2 Receive payment =200.00
& issues Official Succeeding
Receipt after 10LM =
2.00
Less than
10LM = 200.00
(minimum)
Bridge
Construction
1st 5LM =
100.00
Succeeding =
1.00
Less than 5LM
= 100.00
(minimum)
Drainage
Construction
1st 10LM =
50.00
Succeeding =
0.50
Less than
268
10LM = 50.00
(minimum)
5. Submit Official 5. Attach Official None 15 minutes Receiving
Receipt back to Receipt of payment to
CPDO the application for the
final approval
6. Receive the Land 6.1. Segregate None 15 mins Receiving /

Development Permit documents for Admin Aide III
encoding and filing
6.2. Release the Land
Development Permit
to the client
Road
Construction
1st 10LM
=200.00
Succeeding
after 10LM =
2.00
Less than
10LM =
200.00
(minimum)
Bridge
Construction
1st 5LM =
6 days, 1 hour
TOTAL 100.00
& 55 minutes
Succeeding =
1.00
Less than
5LM = 100.00
(minimum)
Drainage
Construction
1st 10LM =
50.00
Succeeding =
0.50
Less than
10LM = 50.00
(minimum)
269
2. ISSUANCE OF LAND USE CERTIFICATE
Certification of the parcel of land to determine if it is suitable for agricultural production in
order to safeguard agricultural lands. The proposed parcel of agricultural land maybe
recommended for reclassification if it is no longer suitable for agricultural purposes.
Who may avail: Land Developers
1. Duly accomplished, Signed and Notarized Application CPDO
Form
2. 2 sets Scaled Subdivision Scheme Plan Architect
4. 2 sets Extra Judicial Partition (for subdivision among Architect
heirs)
5. 2 sets Deed of Donation (for donation) Architect
6. Consolidation Agreement (for subdivision Architect
consolidation of more than 2 lots
7. 1 (one) certified true copy of Land Title and tax Registry of Deeds and City
declaration Assessors Office
1. Secure and fill up 1. Give the client None 5 minutes Receiving /
Application Form Subdivision Admin Aide III
Approval Application
Form
2. Submit filled up 2.1. Check if form
Application Form with has been correctly
complete requirements and completely
accomplished with
complete None 15 minutes Receiving /
requirements Admin Aide III
2.2. Give all
requirements
including form to
Ocular Inspection
Officer for
scheduling of
inspection
3. Wait for Ocular 3.1 Schedule for None 3 days Ocular Inspection
Inspection ocular inspection Officer / Architect,
Engineer
3.2. Conduct ocular
inspection
3.3. Prepare None 1 day Ocular Inspection
Inspection Report Officer / Architect,
Engineer
270
3.4. Submit None 15 minutes Ocular Inspection
Inspection Report to Officer / Architect,
Land Use and Engineer
Zoning Division
Head for review
3.5. Review Ocular None 1 day Head of Land
Inspection Report Use and Zoning
Division
4. Claim collection slip 4.1. Prepare P720.00 15 minutes Receiving /
for payment to CTO Collection Slip Admin Aide III
4.2. Receive Cashier City

payment & issue Treasurer’s Office
Official Receipt
5. Submit the Official 5.1. Attach Official None 5 minutes Receiving /
Receipt back to CPDO Receipt of payment Admin Aide III
to the application for
the final approval
5.2. Recommend None 5 minutes Head of Land
approval Use and Zoning
Division
5.3. Submit the None 15 minutes Ocular Inspection
Ocular Inspection Officer / Architect,
Report with Engineer
supporting
documents to OIC-
CPDO
5.4. Review & None 4 hours OIC-CPDO
approve the Land
Use Certification
6. Receive the approved 6.1. Segregate None 20 minutes Receiving /
Land Use Certificate documents for Admin Aide III
encoding and filing
5 minutes
6.2. Release the None
approved Land Use
Certificate to client
TOTAL P720.00 5 days, 5
hours & 40
minutes
271
3. ISSUANCE OF LOCATIONAL CLEARANCE TO COMMERCIAL
ESTABLISHMENTS
Authority granted by the Board or LGU pursuant to applicable laws on land use planning and
zoning of Commercial Establishments

Who may avail: Owners of Commercial Establishments who seek for Locational
Clearance to ensure appropriate zoning classification
1. Duly accomplished, Signed and
Notarized Locational Clearance CPDO
Application Form
2. Duly accomplished Parking Data Form CPDO
3. Affidavit of Undertaking for Parking
Any Lawyer
Space (2 copies)
4. Lot Tax Declaration (Certified True
City Assessors Office
Copy)
5. Lot Title (Certified True Copy)
Registry of Deeds
• Consent and Authority (if applicant
Owner of the lot
is not the lot owner)
• Secretary’s Certificate/Board
BOD
Resolution (if owned by
Corporation)
Lessor
• Contract of Lease (if lot is leased)
6. Geodetic Sketch Plan Geodetic Engineer
7. Bill of Materials Applicant
8. Building Permit Application Form CPDO
9. Architectural Plan Architect
10. Barangay Clearance Place of Residence
11. Homeowners Association Clearance (if
there is an existing Homeowners Homeowners Association
Association)
12. CAAP Clearance (for 40 floors in the
CAAP
Urban Areas, Rural or High Land Areas
1. Secure and fill 1. Give the client None 5 minutes Receiving / Admin
up Locational Locational Clearance Aide III
Clearance Application Form and
Application Form instruct how to
with list of accomplish it
272
requirements
2. Fill up 2.1. Check if form has None 15 minutes Receiving / Admin
Locational been correctly and Aide III
Clearance Form completely accomplished
with sketch map at with requirements
the back of 2.2. Give all
Inspection Request requirements including
Form form to Ocular Inspection
Officer for scheduling of
inspection
3. Wait for the 3.1. Schedule for ocular None 3 days Ocular Inspection
Ocular Inspection inspection Officer / Architect,
3.2. Conduct ocular Engineer
inspection
3.3 Prepare Inspection None 1 day Ocular Inspection
Report Officer / Architect,
3.4. Submit Inspection None 15 minutes Engineer
Report to Land Use and
Zoning Division Head for
review
3.5. Review Ocular None 1 day Head of Land Use
Inspection Report and Zoning Division
4. Claim Collection 4.1. Prepare Collection Zoning 15 minutes Receiving/ Admin
Slip and proceed Slip Fee (1% Aide III
to CTO for Based on
payment 4.2. Receive payment & the Bill of Cashier
issue Official Receipt Material) City Treasurer’s
Office
5. Submit Official 5.1. Attach Official None 5 minutes Receiving/ Admin
Receipt back to Receipt to the application Aide III
CPDO for approval
5.2. Recommend None 30 minutes Head of Land Use
approval and Zoning Division
5.3. Submit the Ocular None 15 minutes Ocular Inspection
Inspection Report with Officer / Architect,
supporting documents to Engineer
OIC- CPDO
5.4. Approve the None 4 hours OIC-CPDO
Locational Clearance
Application
6. Receive the 6.1. Segregate None 20 minutes Receiving / Admin
approved documents for encoding Aide III
Locational and filing
Clearance 6.2. Release the None 5 minutes Receiving / Admin
approved Locational Aide III
Clearance to client
TOTAL 1% based 5 days, 6
on the hours & 5
Bill of minutes
Materials
273
4. ISSUANCE OF LOCATIONAL CLEARANCE TO RESIDENTIAL
ESTABLISHMENTS
Authority granted by the Board or LGU pursuant to applicable laws on land use planning and
zoning of Residential Establishments

Who may avail: Owners of Residential Establishments who seek for Locational
Clearance to ensure appropriate zoning classification
1. Duly accomplished, Signed and
Notarized Locational Clearance CPDO
Application Form
2. Duly accomplished Parking Data Form CPDO
3. Lot Tax Declaration (Certified True
City Assessor’s Office
Copy)
4. Lot Title (Certified True Copy) Registry of Deeds
• Consent and Authority (if applicant Lot owner
is not the lot owner)
• Secretary’s Certificate/Board BOD
Resolution (if owned by Corporation)
• Contract of Lease (if lot is leased) Lessor
5. Geodetic Sketch Plan Geodetic Engineer
6. Bill of Materials Applicant
7. Building Permit Application Form CPDO
8. Architectural Plan Architect
9. Barangay Clearance Place of Residence
10. Homeowners Association Clearance (if Homeowners Association
there is an existing Homeowners
Association)
1. 1. Secure and fill up 1. Give the client None 5 Minutes Receiving / Admin
Locational Clearance Locational Clearance Aide III
Application Form with Application Form and
list of requirements instruct how to
accomplish it
2. 2. Fill out Locational 2.1 Check if form has None 15 minutes Receiving / Admin
Clearance Form with been correctly and Aide III
sketch map at the back completely
of Inspection Request accomplished with
Form requirements
274
2.2. Give all
requirements
including form to
Ocular Inspection
Officer for scheduling
of inspection
3. Wait for the Ocular 3.1. Schedule for None 3 days Ocular Inspection
Inspection ocular inspection Officer / Architect,
inspection
3.4. Submit the Ocular None 15 minutes Engineer
Inspection Report to
Land Use and Zoning
Division Head for
review
4. Claim Collection 4.1. Prepare Zoning 15 minutes Receiving/
Slip and proceed to Collection Slip Admin Aide III
Fee (1%
CTO for payment
based on
Cashier
the Bill of City Treasurer’s
4.2. Receive payment
& issue Official Materials) Office
Receipt
5. Submit Official 5.1. Attach Official None 5 minutes Receiving/
Receipt back to Receipt to the Admin Aide III
CPDO application for
approval
5.3. Submit the Ocular None 15 minutes Ocular Inspection
Inspection Report with Officer / Architect,
supporting documents Engineer
to OIC- CPDO
5.4. Approve the None 4 hours OIC-CPDO
Locational Clearance
Application
6. Receive the 6.1. Segregate None 20 minutes Receiving / Admin
approved Locational documents for Aide III
Clearance encoding and filing
6.2. Release the None 5 minutes Receiving / Admin
approved Locational Aide III
Clearance to client
1% based
5 days, 6
on the
hours & 5
TOTAL Bill of
minutes
Materials
275
5. ISSUANCE OF SUBDIVISION APPROVAL
Approval of subdivision plan for subdivisions that have been divided into individual
residential plots

Who may avail: Subdivision Owners and Residents
1. Duly accomplished, Signed and CPDO
Notarized Subdivision Approval
Application Form
2. 2 sets Scaled Subdivision Scheme Architect
Plan
4. 2 sets Extra Judicial Partition (for Architect
subdivision among heirs
5. 2 sets Deed of Donation (for Architect
donation)
6. Consolidation Agreement (for Architect
subdivision consolidation of more
than 2 lots)
7. 1 (one) certified true copy of Land Registry of Deeds and City Assessors Office
Title and tax declaration
1. Secure and fill up 1. Give the client None 5 minutes Receiving / Admin
Subdivision Subdivision Aide III
Approval Application Approval
Form Application Form
2. Submit filled up 2.1. Check if form None 15 minutes Receiving / Admin
Subdivision has been correctly Aide III
Approval Application and completely
Form with complete accomplished with
requirements complete
requirements
2.2. Submit all
requirements
including form to
Ocular Inspection
Officer for
scheduling of
inspection
3. Wait for the 3.1. Schedule for None 3 days Ocular Inspection
Ocular Inspection Ocular inspection Officer / Architect,
inspection
276
3.3. Submit None 15 minutes Engineer
Inspection Report
to Land Use and
Zoning Division
Head for review
3.5. Submit the None 15 minutes Ocular Inspection
Ocular Inspection Officer / Architect,
Report with Engineer
supporting
documents to OIC-
CPDO
3.6. Approve to None 1 day OIC - CPDO
proceed to
payment
4. Claim Collection 4.1. Prepare P1,590.00 15 minutes Receiving / Admin
Slip and proceed to Collection Slip Aide III
CTO for payment
4.2. Receive Cashier
payment & issue
City Treasurer’s
Official Receipt Office
5. Submit Official 5.1. Attach Official None 5 minutes Receiving/Admin
Receipt back to Receipt to the Aide III
CPDO application for final
approval
5.2. Approve the None 15 minutes OIC - CPDO
application for
subdivision
6. Receive the 6.1. Segregate the None 20 minutes Receiving / Admin
Subdivision documents for Aide III
Approval encoding and filing
6.2. Release the None Receiving / Admin
Subdivision Aide III
Approval to client
TOTAL P1,590.00 6 days, 2 hours &
15 minutes
277
6. ISSUANCE OF ZONING CLEARANCE
It is the procedure used by the city to verify that a proposed land use or structure is allowed
in the applicable zoning district.

Who may avail: For the Public Applicants
1. Duly accomplished, Signed Application CPDO
Form
2. Certified True copy of title from Registry Registry of Deeds
of Deeds
3. Certified True Copy of Tax Declaration City Assessors Office
from Assessor
4. Sketch Plan Applicant
5. Vicinity Map Applicant
6. Authorization Letter from the owner (if the Owner
requestor is not the owner)
1. Secure and fill up 1. Give the client None 5 minutes Receiving / Admin
Zoning Clearance Zoning Clearance Aide III
Application Form Application Form
2. Submit filled up 2. Check if form has None 15 minutes Receiving / Admin
Zoning Clearance been correctly and Aide III
Application Form with completely
complete requirements accomplished with
complete
requirements
3. Wait for the approval 3.1. Check the None 1 day & 4 Evaluator
to proceed for payment location for zoning hours
classification
3.2. Compose Zoning
Clearance for
signature
3.3. Submit to Land None 15 minutes Evaluator
Use and Zoning
Division Head for
review
3.4. Recommend None 2 days Head of Land Use
approval and Zoning
Division
3.5. Submit the Receiving/ Admin
accomplished Aide III
documents to OIC
278
CPDO
3.6. Approve to None 1 day OIC - CPDO
proceed to payment
4. Claim Collection Slip 4.1. Prepare Collection P720.00 15 minutes Receiving/ Admin
and proceed to CTO for Slip Aide III
payment
4.2 Receive payment Cashier
& issue Official City Treasurer’s
Receipt Office
5. Submit Official 5.1. Attach Official None 5 minutes Receiving/ Admin
Receipt back to CPDO Receipt to the Aide III
application for the
final approval
5.2. Approve the None 15 minutes OIC - CPDO
Zoning Clearance
6. Receive the 6.1. Segregate the None Receiving / Admin
approved Zoning documents for Aide III
Clearance encoding and filing 20 minutes
6.2. Release the None Receiving / Admin
approved Zoning Aide III
Clearance to client
TOTAL P720.00 4 days, 5
hours & 30
minutes
279
CITY TREASURER’S
OFFICE
(CTO)
EXTERNAL SERVICE
280
1. ASSESSMENT AND COLLECTION OF BUSINESS TAXES, FEES AND
CHARGES OF NEW BUSINESS ESTABLISHMENTS
This service refers to the issuance of assessment and collection of payment for business
taxes, fees and charges for new business establishments. Corresponding Business Tax
Payment Certificate (BTPC) is also issued stating the amount paid for the business taxes,
fees & other charges.
Office or Division: City Treasurer’s Office - Business Taxes and Fees Division
(BTFD)
Type of Transaction: G2B – Government to Business
Who may avail: Registered Business Establishments (Single Proprietorship,
Partnership, Corporations, Cooperatives)
1. Duly filled-up and notarized application form with sketch Public Assistance Complaints Desk
(must be signed by the owner if single proprietor and by the (PACD)/
authorized representative if Corporation/ Partnership/ Business Tax and Fees Division
Cooperative) (BTFD)
2. Tax Declaration of Land and Building if Real Estate City Assessor’s Office
Lessors/ Boarding Houses/ Dormitories/ Pension Houses
and the like
3. Certificate of Registration from Department of Trade and Department of Trade and Industry
Industry (DTI) - (For Single Proprietorship) (DTI)
4. Certificate of Registration with Articles of Incorporation & Securities and Exchange Commission
By laws from Securities and Exchange Commission (SEC) (SEC)
and Board Resolution of Authorized Representative - (For
Partnership or Corporation)
5. Certificate of Registration with Articles and by laws of Cooperative Development Authority
Cooperative from Cooperative Development Authority (CDA) (CDA)
and Board Resolution of Authorized Representative - (For
Cooperative)
1.Submit the duly filled-up 1.1 Receive the None 10 minutes Receiving Clerk
and notarized application application form and
form together with the requirements
complete requirements for 1.2. Evaluate the None 10 minutes Evaluator
assessment of business application and
taxes, fees and charges to requirements
the receiving clerk
2. Submit the evaluated 2.1 Encode the data None 20 minutes Encoder/Assess
Application Form to the to the Business or
Encoder/Assessor Permit System/
Database
2.2 Print None 5 minutes Encoder/Assess
Assessment Sheet or
281
3. Pay the tax due as 3.1 Receive See 15 minutes Collector In-
reflected in the payment separate Charge
assessment sheet Table of
3.2 Issue Official Taxes,
Receipt Fees &
Charges
4. Pay the Community Tax 4.1 Receive See 32 minutes Collector In-
Certificate - A & B and/or Payment separate Charge
C&C1 (Cedula) Table of
4.2 Issue Taxes,
Community Tax Fees &
Certificate - A & B Charges
and/or C&C1
(Cedula)
5. Submit Official Receipts 5.1 Verify None 10 minutes Personnel-In-
and Community Tax completeness of Charge
Certificate (A & B and/or documents
C&C1) together with the 5.2 Print Business None 3 minutes Personnel-In-
complete requirements to Tax Payment Charge
Personnel In-Charge of Certificate
BTFD
5.3 Verify Business None 2 minutes Personnel-In-
Tax Payment Charge
Certificate
5.4 Sign the None 10 minutes Division
Business Tax Head/Asst
Payment Certificate Division Head
(BTPC)
6. Receive the Business 6. Release the None 5 minutes Releasing Clerk
Tax Payment Certificate Business Tax
Payment Certificate
7.Proceed to Business 7. Endorse the copy None 5 minutes Personnel-In-

Permit and Licensing of BTPC and duly Charge
Office for inspection filled-up application
schedule form to Business
Permit and
Licensing Office
(BPLO) for
inspection
See
separate
Table of 2 hours and 7
TOTAL
Taxes, minutes
Fees &
Charges
282
2. ASSESSMENT AND COLLECTION OF BUSINESS TAXES, FEES &
CHARGES FOR RENEWAL OF BUSINESS PERMIT
As mandated by City Ordinance (C.O) No. LXIX otherwise known as the “Revised Omnibus
Tax Ordinance of the City of Cebu”, no person shall engage in or operate any of the
businesses in Cebu City without first paying the corresponding annual graduated tax indicated
for each type or kind of business.
Office or Division: City Treasurer’s Office – Business Taxes and Fees Division and
Cash Receipts Division
Who may avail: Business owner(s)/entity or their authorized representative
1.Filled-out Application Form City Treasurer’ Office – Public Assistance and
Complaints Desk
2. Financial Documents (RENEWAL) such as Prepared by the Client
but not limited to:
Sales Journal; Certificate of Gross issued by
the Lessor (for Mall Tenants); Percentage
Returns; Annual Income Tax Return and
Comparative Financial Statement of the
preceding year
1. Submit the duly 1.1 Receive the None 2 hours Evaluator
filled-up application application form and
form together with the requirements
requirements for 1.2. Evaluate the None 20 minutes Evaluator
assessment of application form and
business taxes, fees requirements
and charges to the
receiving clerk 1.3 Encode the data None 5 minutes Evaluator
to the Business
Permit System/
Database
1.4 Print and sign the None 5 minutes Evaluator
Assessment Sheet
2. Receive the 2. Release the None 2 minutes Evaluator

Assessment Sheet Assessment Sheet
with the requirements
3.Present the 3. Check the None 2 hours Collector In-
Assessment of assessment Charge
business taxes, fees &
charges
4. Inform the collector 4. Check the permit None 5 minutes Collector In-
in-charge of the quarter number and the Charge
and amount to be paid amount to be paid
5. Pay the amount due 5. Receive payment See 10 minutes Collector-In-

separate Charge
283
Table of
Taxes,
Fees and
Charges
6. Receive Official 6. Issue Official None 2 minutes
Receipt Receipt
See
separate
4 hours and
Table of
TOTAL 49 minutes
Taxes,
Fees and
Charges
284
3. ASSESSMENT AND COLLECTION OF SPECIAL PERMIT FEE,
MISCELLANEOUS TAXES, FEES AND OTHER CHARGES
This service caters to walk-in taxpayers of delivery trucks, occupational permit, organizers,
promoters of shows/events/boxing bouts and other entertainment activities that requires a
special permit.
Office or Division: City Treasurer’s Office - Business Taxes and Fees Division (BTFD)
G2C – Government to Citizen
Who may avail: Walk-in taxpayers of delivery trucks, occupational permit,
organizers, promoters of shows/events/boxing bouts and other
entertainment activities
For Delivery Permit:
1. Dully filled up application form Business Permit and Licensing Office (BPLO)
2. LTO Official Receipt & Certificate of Land Transportation Office (LTO)
Registration
3. Professional Driver’s License Land Transportation Office (LTO)
4. Certification from Company (if driving for From the company of the client
food delivery company)
5. Authorization from Owner (if client does From the owner of the vehicle
not own the vehicle)
If the client is not the registered owner of

the vehicle:
1. Certification if vehicle monthly payments From the dealer of vehicle
are assumed by client or
2. Deed of Sale if vehicle was brought by From the Seller of Vehicle
client but registration was not
transferred
For Disco:
1. Letter of Intent approved by the mayor’s Prepared by client
office
2. CCTO Endorsement CCTO
3. Barangay Clearance From the Barangay
4. Police Endorsement CCPO
For Working Permit:
1. Official Receipt City Treasurer’s Office (CTO)
2. Community Tax Certificate City Treasurer’s Office (CTO)
For Food Market:
1. Notarized Contract Notary Public
2. Health Card (photocopy) City Health Department (CHD)
Other Special Events:
1. Letter of Intent approved by the Mayor’s Prepared by client
Office
1. Submit the duly filled 1. Prepare None 10 minutes Receiving Clerk
285
up application form Assessment Sheet
2. Pay to the Collector 2. Issue official See 20 minutes Collector in Charge
in charge for receipt separate Cash Receipts
Miscellaneous Table of Division
payments Taxes,
Fees and
Charges
3. Submit the Official 3. Record payment None 5 minutes Personnel-In-
Receipt representing on the registration Charge
payment for special book
permit fee,
miscellaneous taxes,
fees and charges
4.Proceed to special 4.Provide instructions None 5 minutes Officer-In-Charge
permit section to and direction to client
process the necessary
permit
See
separate
Table of
TOTAL 40 minutes
Taxes,
Fees and
Charges
286
4. COLLECTION OF MISCELLANEOUS FEES AND OTHER CHARGES
This service caters to clients who pay for miscellaneous fees and other charges, such as but
not limited to the following: professional tax, voter’s certification fee, police report fee, certified
true copy of tax declaration, etc., as stated in the Revised Omnibus Tax Ordinance of the City
of Cebu C.O No. LXIX.
Office or Division: City Treasurer’s Office - Cash Receipts Division

Assessment/Collection slip Business Tax and Fees Division (BTFD)
1. Present assessment/ 1. Check the None 3 minutes Collector In-
collection slip at the assessment/ Charge
Miscellaneous payment collection slip
counter
2. Pay the amount due 2. Receive payment See 15 minutes Collector In-
separate Charge
Table of
Taxes, Fees
and
Charges
3. Receive Official Receipt 3. Issue Official None 2 minutes Collector In-
Receipt Charge
See
separate
Table of
TOTAL 20 minutes
Taxes,
Fees and
Charges
287
5. COLLECTION OF PAYMENT FOR BUSINESS TAXES, FEES & CHARGES
As mandated by City Ordinance (C.O) No. LXIX otherwise known as the “Revised Omnibus
Tax Ordinance of the City of Cebu”, no person shall engage in or operate any of the
businesses in Cebu City without first paying the corresponding annual graduated tax indicated
for each type or kind of business.
Office or Division: City Treasurer’s Office - Cash Receipts Division

Assessment of business taxes, fees & charges Business Taxes & Fees Division (BTFD)
(permit no. and/or name of permittee or business
name)
1.Present the Assessment 1. Check the None 2 minutes Collector In-
of business taxes, fees & assessment Charge
charges
2. Inform the collector in- 2. Check the permit None 3 minutes Collector In-
charge of the quarter and number and the Charge
amount to be paid amount to be paid

separate Charge
Table of
Taxes,
Fees and
Charges
4. Receive Official Receipt 4. Issue Official None 2 minutes
Receipt
See
separate
Table of 15 minutes
TOTAL
Taxes,
Fees and
Charges
288
6. ISSUANCE OF REAL PROPERTY TAX ASSESSMENT / PAYMENT SLIP
This service caters to the taxpayer who pays for their Real Property Tax obligations.
Office or Division: City Treasurer’s Office – Real Property Tax Division

Tax Declaration Number of the property or
Provided by the Client/City Assessor’s Office
Previous Tax Receipt
1. Ask for print-out of 1.1 Print ledger None 5 minutes Encoder
Real Property Tax
1.2.1 Prepare & Print None 5 minutes Encoder
ledger
Real Property Tax
Assessment/Bill
1.2.2 Print Payment 5 minutes Encoder
Slip who opt to pay
within the day
2 Pay at the cashier 2.1 Receive Payment See 10 minutes Collector-In-
separate Charge
Table of
Taxes,
Fees and
Charges
2.2 Issue None 10 minutes Collector-In-
corresponding Real Charge
Estate Tax Receipt
See
separate
Table of
TOTAL 25 minutes
Taxes,
Fees and
Charges
289
7. COLLECTION OF SOCIAL AMELIORATION TAX
As mandated by the “Revised Omnibus Tax Ordinance of the City of Cebu”, (C.O CXXII), An
ordinance strengthening the Social Amelioration Program of the City of Cebu, Improving and
Enhancing its collection and disbursement mechanism and ensuring maximum benefits to
those who are socially-disadvantaged.
Office or Division: City Treasurer’s Office – Business Taxes and Fees Division
(BTFD)
Who may avail: Business Establishments
Business Permit of subject establishment City Treasurer’s Office
Business Permit and Licensing Office
1. Receive a letter 1.1. Conduct None 6 days Personnel -In-
from the City profiling of business Charge
Treasurer’s Office establishments
informing about City subject to Social
Ordinance No. LXIX Amelioration
as amended by City Program in order to
Tax Ordinance No. get the average
CXXII (Revised number of
Omnibus Tax customers as basis
Ordinance of the of the assessment
City of Cebu) 1.2 Record the result
of profiling in the
data sheet
1.3 Prepare the
assessment based
on the data gathered
during the profiling
1.4 Send Notice of
Assessment to
inform the client
about the monthly
amount due
2. Pay the assessed 2. Receive payment See separate 13 minutes Collector-In-
amount at the Table of Charge
Cashier Taxes, Fees
and Charges
3. Receive Official 3. Issue Official None 2 minutes Collector-In-
Receipt Receipt Charge
See separate
Table of 6 days and 15
TOTAL
Taxes, Fees minutes
and Charges
290
8. ISSUANCE OF ASSESSMENT OF TRANSFER TAX
This service caters to the client who opts to pay transfer taxes.

Who may avail: Sellers, Heirs, Assignees and Donees
1. Deed of Sale, Conveyance, Conveyance, Assignments, Taxpayer
Exchange, Donation and Estate tax
2. Receipt evidencing payment of Capital Gains Tax, Estate Bureau of Internal Revenue
Tax, Donor’s Tax, etc. from the BIR. If Certificate of
Authorizing Registration is not yet available,
➢ Form 1706 – Capital Gains Tax Return and
2000-OT Documentary Stamp, 1801 Estate
Tax Return and BIR Certification as to the zonal
valuation of the property to be transferred or
BIR ONETT (One Time Transaction)
➢ Computation Sheet
3. Certified True Copy of Tax Declaration City Assessor’s Office
4. Certificate of No Improvement City Assessor’s Office
5. Tax Clearance Certificate Real Property Tax Division
1. Present the required 1.1 Prepare and print None 20 minutes Personnel In-
documents to the transfer tax Charge
personnel in-charge assessment
1.2 Approve the

transfer tax Division Head
assessment
2. Receive the 2. Release transfer None 5 minutes Personnel In-
approved transfer tax tax assessment Charge
assessment
3. Pay the assessment 3.1 Receive payment See 10 minutes Collector-In-
of transfer tax at the separate Charge
Miscellaneous counter Table of
Taxes,
Fees and
Charges
3.2 Issue Official None Collector-In-
Receipt Charge
See
separate
Table of 35 minutes
TOTAL
Taxes,
Fees and
Charges
291
9. ISSUANCE OF CERTIFICATIONS AND CLEARANCES TO BUSINESS
ESTABLISHMENTS
This service refers to the issuance of certifications (such as Certificate of No Tax

Delinquency, Certificate of Business Record and CTO Clearance – for contractor) as per
request of the business taxpayers concerning the records of their business establishments on
the status and/or payment of business taxes, fees, & charges.
Office or Division: City Treasurer’s Office – Business Taxes and Fees Division
(BTFD)
1. Letter request address to the City Treasurer Prepared by the client
2. Official Receipt of P40.00 for the payment of City Treasurer’s Office/Cash Receipts Division
Certification
1. Pay the 1.1. Receive payment P 40.00 20 minutes Collector-In-
Clearance/Certification for Clearance/ Charge
Fee Certification Fee
1.2 Issue Official
Receipt
2. Submit the letter 2.1. Verify records on None 15 minutes Records-In-
request address to the database Charge
City Treasurer with the
Official Receipt of the 2.2. Prepare None 5 minutes Records-In-
Certification Fee Certification and/or Charge
Business Clearance
2.3. Sign the None 5 minutes Division Chief/Asst
Certification and/or Division Chief –
Business Clearance Business Taxes
and Fees Division
3. Receive the 3. Release Certification None 3 minutes Releasing In-
Certification and/or and/or Business Charge
Business Clearance Clearance
TOTAL P 40.00 48 minutes
292
10. ISSUANCE OF CERTIFICATE OF AVAILABILITY OF FUNDS
One of the specific functions of the City Treasurer is to certify the availability of funds prior
to all disbursements from the local treasury. Issuance of the CAF thru the Cash
Disbursement Division will be made available for the City Treasurer’s signature only after
the requesting offices presented the certification of the Local Budget Officer on the
existence of an appropriation for the purpose.
Office or Division: City Treasurer’s Office – Cash Disbursement Division

Who may avail: Requesting office with approved budget
1. Letter request for Certificate of Availability Prepared by Client
of Funds (CAF)
2. Certificate of Appropriation (General Fund) Office of the City Budget Officer
Subsidiary Ledger (Trust Fund)
Original Copy of Mayor’s Approval (PAGCOR) Office of the City Accountant
Mayor’s Office
1. Submit Letter 1.1. Receive letter None 2 minutes Public Assistance
Request for request and Complaints
Certificate of Desk Personnel
Availability of Funds 1.2 Forward Letter None 5 minutes Public Assistance
together with the Request to the City and Complaints
complete Treasurer for approval Desk Personnel
requirements to the
Public Assistance 1.3 Approve letter None 4 hours City Treasurer
and Complaints request for
Desk Personnel Issuance of CAF
1.4 Forward approved None 2 minutes Personnel–in-
letter to Cash Charge
Disbursement Division
1.5 Receive approved None 2 minutes Personnel–in-
letter request Charge
1.6 Verify availability of None 10 minutes Personnel–in-

funds Charge
1.7 Issue Certificate of None 5 minutes Personnel–in-

availability of Funds Charge
1.8 Counter sign None 1 hour Officer-in-Charge

issued certificate of
Availability of Funds
1.9 Forward Certificate None 2 minutes Personnel–in-
of Availability of Funds Charge
to City Treasurer for
signature
293
1.10 Sign Certificate of None 1 day City Treasurer
1.11 Forward signed None 2 minutes Personnel–in-
certificate of availability Charge
to Cash Disbursement
Fund Control for
release
2. Sign file copy to 2. Release Certificate None 5 minutes Releasing–in-
acknowledge receipt of Availability of Funds Charge
of CAF
1 day, 5 hours
TOTAL None and 35
minutes
294
11. ISSUANCE OF CERTIFICATE OF RETIREMENT OF BUSINESS PERMIT
As mandated by the Revised Omnibus Tax Ordinance of the City of Cebu (C.O No. LXIX),
this service refers to the processing of application for retirement of business permit covering
from the receipt of application to the issuance of Certificate of Retirement to owners of
registered business establishments who want to retire from business, trade, occupation or
calling.
Office or Division: City Treasurer’s Office – Business Taxes and Fees Division (BTFD)
Who may avail: Registered business establishments who want to retire from
business, trade, occupation or calling
1. Application form for Retirement of Business Business Tax and Fees Division (BTFD)
2. Valid I.D of the Permittee Client
3. Official Receipts of Business Taxes, Fees and Cash Receipts Division
other Charges
4. Gross Sales/Receipts for the Current Year Client
5. Board Resolution or Secretary Certification for Client
the retirement of the business (for Corporation
only)
1. Submit the duly filled- 1.1 Receive and verify None 15 minutes Receiving Clerk
up retirement application form and
application form with supporting documents
the supporting
documents 1.2 Prepare Personnel In-
Assessment base on charge
the supporting
documents
1.3 Release Personnel In-
Assessment for charge
payment
2. Pay to the Cashier 2. Issue Official See 20 minutes Collector-in -
Receipt separate Charge
Table of
Taxes,
Fees and
Charges
3. Submit the Official 3.1 Encode the None 5 minutes Encoder
Receipt together with received application in
the supporting the system
documents to the
3.2 Endorse the
Encoder
application for
retirement to the field
inspectors for the
conduct of inspection
295
4. Wait for the conduct 4.1 Schedule for an None 6 days (from Field Inspectors
of the inspection inspection the request
date)
4.2. Conduct
Inspection
4.3 Prepare inspection 2 hours Field Inspectors
report and forward to
the Retirement In-
charge
4.4 Verify the None 2 minutes Retirement In-
forwarded application charge
inspected
4.5 Prepare None 5 minutes Retirement In-

Retirement charge
Certification
4.6 Approve the None 4 hours City Treasurer
retirement application
and sign the
retirement certification
5. Claim the retirement 5. Release the None 5 minutes Retirement In-
certification Retirement charge
Certification
See
separate
6 days, 6
Table of
TOTAL hours and 52
Taxes,
minutes
Fees and
Charges
296
12. ISSUANCE OF CERTIFICATION OF NO DELINQUENCY ON MARKET
STALL RENTAL FEES
This service refers to the issuance of a certificate as per request of the registered market
stallholder stating that the latter has no delinquency on the market stall rental fees.
Office or Division: City Treasurer’s Office – Cash Receipts Division

Who may avail: All legitimate stallholders at Carbon and Satellite Markets
1. No delinquency on Market Stall Rental fee Cash Receipts Division
2. Latest Business Permit Client’s File/Business Permit Licensing Office
(BPLO)
3. Previous Contract of Lease Client’s File
1. Submit the complete 1.Check records of None 10 minutes Records-In-
requirements to the stallholder Charge
Record-In-Charge for
the checking of
individual records of
stall rentals
2. Pay for Certification 2.1. Receive payment P 40.00 20 minutes Collector In-
Fee if no delinquencies for Certification Fee Charge
found
If with delinquency, 2.2. Issue Official

settle first the unpaid Receipt
obligation
3. Present the Official 3.1 Prepare the None 5 minutes Records-In-
Receipt of the certification of no Charge
Certification Fee to the delinquency
Records in-charge for
the issuance of 3.2 Sign the None 5 minutes Division
certification certification Chief/Asst
Division Chief -
Cash Receipts
Division
4. Claim the certification 4. Release the None 2 minutes Releasing Clerk
of no delinquency from certification of no
the releasing in-charge delinquency to the
client
TOTAL P 40.00 42 minutes
297
13. ISSUANCE OF CHECKS
This service caters the preparation of checks for disbursement to valid beneficiaries

Who may avail: Concerned departments and offices
Audited Disbursement Voucher with supporting Office of the City Accountant
documents
1. (Office of the City 1.1. Receive audited None 5 minutes Receiving Clerk
Accountant) Forward voucher
Audited Disbursement 1.2 Post Voucher to None 10 minutes Personnel – in-
Voucher with supporting electronic Statement Charge
documents to the and Receipt
Receiving Clerk of Expenditure Excel File
CTO-Cash 1.3 Forward Voucher None 5 minutes Personnel – in-
Disbursement Division to City Treasurer for Charge
Signature
1.4 Sign voucher None 4 hours City Treasurer
1.5 Forward signed None 15 minutes Personnel – in-
Voucher to City Charge
Administrator for
Signature
Refer to the Citizen’s None 1 day City
Charter of concerned Administrator
office:
Processing of
Vouchers
Approval for
payment:
1.6 Office
City Administrator
2. (Office of the City 2.1 Receive signed None 5 minutes Personnel – in-
Administrator) Forward voucher Charge
signed voucher for 2.2 Issue Check None 10 minutes Personnel – in-
check issuance Charge
2.3 Forward issued None 5 minutes Personnel – in-
check to Fund Control Charge
2.4 Post issue check None 10 minutes Personnel – in-

at electronic Charge
Statement and
Receipt Expenditure
Excel File
298
2.5 Forward Issued None 5 minutes Personnel – in-
Check to Cash Book Charge
Posting Personnel
2.6 Post issued check None 5 minutes Personnel – in-
to Cash book Charge
2.7 Forward Posted None 5 minutes Personnel – in-
check for Counter Charge
Signature to Cash
Division Chief
2.8 Counter-sign None 4 hours Officer– in-
check Charge
2.9 Forward Counter- None 5 minutes Personnel – in-

sign check to City Charge
Treasurer
2.10 Sign check None 1 day City Treasurer
2.11 Forward signed None 10 minutes Personnel – in-
check to Cash Division Charge
for logbook posting
2.12 Forward Check to None 10 minutes Personnel – in-
City Administrator for Charge
Signature
Refer to the Citizen’s None 1 day City
Charter of concerned Administrator
office:
Signature of Checks:
2.13 Office of the City
Administrator
Preparation of 1 day City Accountant
Accountant’s
Advice:
2.14 Office of the City
Accountant
3. (Office of the City 3.1 Receive signed None 15 minutes Personnel – in-
Accountant) Forward check Charge
signed check to the
Personnel in-charge of 3.2 Verify check None 10 minutes Personnel – in-
CTO- Cash against Bank Advice Charge
Disbursement Division and prepare for
releasing of checks
5 days, 2
TOTAL None hours and 10
minutes
299
14. ISSUANCE OF COMMUNITY TAX CERTIFICATE (CEDULA)
As mandated by the “Revised Omnibus Tax Ordinance of the City of Cebu”, (C.O LXIX), Cebu
City may levy a community tax and issue community tax certificate thereof.
Office or Division: City Treasurer’s Office – Cash Receipts Division

Who may avail: Any individual at least 18 years old
Registered business/permittee (Single Proprietorship and
Corporation/Partnership/Cooperative/Association)
For Individuals:
1. Duly filled-out Client Information slip (indicating City Treasurer’s Office - Public Assistance
name, date of birth, age, sex, occupation, gross & Complaints Desk (PACD)
income of previous year, etc.)
2. BIR 2316 (if available) Bureau of Internal Revenue

For Registered Business/Permittee: Business Tax and Fees Division (BTFD)
1. Business Assessment sheet with computation
of Cedula (single proprietorship and Corporation/
Partnership/Cooperative/Association)
1. Submit the complete 1. Assess the None 10 minutes Collector-In-
requirements to the Community Tax due Charge
Collector In-Charge
separate Charge
Table of
Taxes,
Fees and
Charges
3. Receive the 3. Issue Community None 2 minutes Collector-In-
Community Tax Tax Certificate Charge
Certificate (Cedula) (Cedula
See
separate
Table of 32 minutes
TOTAL
Taxes,
Fees and
Charges
300
15. ISSUANCE OF COMPROMISE AGREEMENT ON INSTALLMENT
PAYMENT OF DELINQUENT TAXES, FEES AND CHARGES
As mandated by the Revised Omnibus Tax Ordinance of the City of Cebu (C.O No. LXIX),
this service refers to the issuance of compromise agreement to taxpayers who want to pay
their delinquent taxes, fees and charges thru installment.
Office or Division: City Treasurer’s Office - Business Taxes and Fees Division (BTFD)
Who may avail: Taxpayers with delinquent business taxes, fees, & charges
1. Updated Assessment of Delinquent Taxes, Fees and Charges Business Tax Section
2. Official Receipt of the required down payment which is 25% of Cash Receipts Division
the Delinquent taxes
3. Official Receipt/Proof of payment of the quarterly or yearly Cash Receipts Division
payment of the current year business taxes and fees
1. Submit the 1.1 Verify if the Official None 10 minutes Receiving Clerk
complete Receipt matches the
requirements to the required amount for down
Receiving Clerk of payment
BTFD
1.2 Re-assess tax None 2 days Officer of the
delinquency if the Day
assessment is not yet
updated
1.3 Prepare Compromise None 30 minutes Officer of the
Agreement Day
1.4. Approve the None 4 hours City Treasurer
Compromise Agreement
2. Claim & sign the 2.1 Release the approved None 10 minutes Records-In-
Compromise Compromise Agreement Charge
Agreement 2.2. Instruct the client to
return a copy of the
notarized compromise
agreement
3. Go to Notary 3. File the copy of the duly None 2 minutes Records-In-
Public for the Notarized Compromise Charge
notarization of the Agreement
Compromise
Agreement & return
a copy of the
notarized
Compromise
Agreement to the
Records In-Charge
2 days, 4
TOTAL None hours and
52 minutes
301
16. ISSUANCE OF REAL PROPERTY TAX CLEARANCE OR PAYMENT
CERTIFICATE
This service refers to the issuance of the following as per request of the real property
taxpayers (provided that there are no delinquencies on the previous years):
1. Real Property Tax Clearance- if real property taxes for the current year were fully paid
thru annual mode of payment
2. Real Property Tax Payment Certificate – if real property taxes for the current year were
paid thru quarterly mode of payment

Who may avail: Real Property Owners/Administrators/Executors/Financial
Institutions/Other LGUs, etc.
1. Print-out of ledgers (updated) Real Property Tax Division (RPT)
2. Official Receipt (latest) of the Payment for Cash Receipts Division
Real Property Tax
1. Submit updated 1.1. Receive the None 5 minutes Receiving Clerk
print- out of ledgers updated print-out of
and latest Official ledgers and latest
Receipts to the Official Receipts
Receiving Clerk 1.2. Prepare None 5 minutes Receiving Clerk
assessment for
Certification Fee and
Secretary’s Fee
2. Pay Certification 2.1. Receive See separate 10 minutes Collector-In-
Fee at the payment Table of Taxes, Charge
Miscellaneous 2.2 Issue Official Fees and
counter Receipt Charges
3. Submit the print 3.1 Receive the None 10 minutes Personnel-In-

out of ledger & Print-out of Ledger Charge
Official Receipt to and Official Receipt
the Officer In-Charge 3.2 Print Tax Personnel-In-
for printing of RPT Clearance/Payment Charge
Tax payment/ certificate
clearance certificates 3.3 Sign the Tax Division Head
Clearance/ Payment
certificate
4 Receive the 4. Release the None 5 minutes Releasing Clerk
approved tax approved Tax
clearance/payment Clearance/Payment
certificate with the Certificate
attached Official
302
Receipt and print-out
of ledgers
See separate
Table of Taxes, 35 minutes
TOTAL
Fees and
Charges
303
17. MERGING OF PAYROLLS
This service caters the merging of payrolls from different offices in the City Government
Office or Division: City Treasurer’s Office – Cash Disbursement

Who may avail: Offices and Departments of Cebu City Government
Duly Signed Payroll Respective Offices
1. Submit the duly 1.1 Received the duly None 5 minutes Personnel In-
signed payroll to the signed payroll Charge
Personnel-in-Charge 1.2 Check the None 2 minutes Personnel In-
attachments Charge
1.3 Open the None 5 minutes Personnel In-
Centralized Payroll Charge
Preparation System
Version 2
1.4 Log in Newly None 5 minutes Personnel In-
Received checks Charge
1.5 Encode the payroll None 5 minutes Personnel In-
control code Charge
1.6 Merge the payroll None 10 minutes Personnel In-
check/s Charge
1.7 Re-generate Bank None 10 minutes Personnel In-
Text File for Authority Charge
Debit Memo
1.8 Forward the None 15 minutes Personnel In-
Authority Debit Memo Charge
to the City Treasurer for
signature
1.9 Sign the Authority None 15 minutes City Treasurer
Debit Memo
1.10 Forward the None 15 minutes Personnel In-
Authority Debit Memo Charge
to the City
Administrator for
signature
1.11 Sign the Authority None 1 hour City Administrator
Debit Memo
1.12 Forward the duly None 30 minutes Personnel In-
signed Authority Debit Charge
Memo to Landbank
2 hours and
304
18. PROCESSING OF CASH ADVANCE
Assigned Disbursing Officers (Regular or Special) are required to process cash advance
relative to approved requests and verified amount for financial assistance with complete
supporting documents.

Classification: Highly-Technical
Who may avail: Disbursing Officers with Cash Advances intended to City’s various
financial assistance
Signed Payroll Office of the City Administrator
For regular 1.1 Receive duly signed None 5 minutes Cash
Disbursing Officer payrolls Disbursement
cash advance: Personnel
1.2 Segregate payroll as to None 10 minutes Prelisting–in-
Forward all signed fund Charge
payrolls from the City 1.3 Prepare summary of None 10 minutes Prelisting–in-
Administrator’s pre-list payrolls Charge
Office CTO 1.4 Sign the summary of None 5 minutes Prelisting-in-
personnel-in charge pre-list payrolls Charge
for pre-listing
1.5 Assign Disbursing None 2 minutes Division Chief
Officer to cash advance (With
For Special
schedules of
Disbursing Officer
D.O for the
cash advance:
whole month)
Requesting office 1.6 Prepare C.A voucher None 5 minutes Prelisting-in-
forward memo with the exact total amount Charge
informing the of the pre-list payrolls per
assigned SDO with fund
details of the cash 1.7 Attach the summary of None 5 minutes Prelisting-in-
advance for pre-list payrolls to the C.A Charge
processing voucher per fund
1.8 Forward the C.A None 5 minutes Prelisting-in-
For cash advance voucher with pre-listing Charge
related to Senior payrolls to the Division
Citizens and PWD Chief for signature
Financial 1.9 Sign the C.A voucher None 5 minutes Division Chief
Assistance: and prelisting payrolls
1.10 Forward the C.A None 5 minutes Disbursement
Payrolls and OBR voucher with attachment to Personnel
processing (c/o the City Treasurer for
OSCA & DSWS) signature
1.11 Sign the C.A. voucher None 2 hours City Treasurer
and prelisting payrolls
1.12 Forward documents None 55 minutes Disbursement
(C.A voucher with prelisting personnel
305
payrolls) to Budget Office
for OBR
1.13 Forward documents None 10 minutes Disbursement
with OBR to Accounting personnel
Office for audit
1.14 Audit the documents None 5 days and 7 Auditor/ City
hours Accountant for
signature
1.15 Receive audited C.A None 1 hour Disbursement
voucher with attachments personnel
from Accounting Office
1.16 Forward audited C.A. None 2 minutes Disbursement
voucher to the City personnel
Treasurer for signature as
to Availability of Funds
1.16 Sign the audited C.A 2 hours City Treasurer
voucher
1.17 Forward signed C.A None 10 minutes Disbursement
voucher to the City Admin. personnel
Office for signature
1.18 Receive signed C.A None 1 hour Disbursement
voucher from the City personnel
Admin. Office for check
preparation
1.19 Prepare check pay to None 2 minutes per Check
the order of the assigned check preparation
D.O. per fund personnel-in-
charge
1.20 Attach check to the None 1 minute Check
C.A voucher preparation
personnel-in-
charge
1.21 Forwards check to the None 2 minutes Disbursement
City Treasurer for signature personnel
1.22 City Treasurer or None 1 hour City Treasurer /
authorized alternate alternate
signatory signs the check signatory
1.23 Forward check to the None 10 minutes Disbursement
City Admin. Office for personnel
signature
1.24 City Administrator None 1 day and 14 City
signs the check minutes Administrator
1.25 City Admin Office None 10 minutes City Admin
personnel forwards check Office personnel
attached to C.A voucher to
Accounting Office for Bank
Advice
1.26 Receives documents None 1 hour Disbursement
with bank advice from the personnel
Accounting Office
1.27 Issue Accountant’s None 40 minutes
Advice
306
1.28 Check the bank None 5 minutes Check releasing
advice vs. the check details personnel-in-
and the vouchers charge
1.29 Inform the Disbursing None 1 minute Check releasing
Officer of the available personnel-in-
check charge
1.30 Claim the check None 2 minutes Disbursing
Officer
1.31 Sign the voucher and None 5 minutes Disbursing
Check Registry Book upon Officer
claim of check
1.32 Advise the bank for None 5 minutes Disbursing
the total amount of money Officer
for release
1.33 Receive and check None 1 hour Disbursing
the money from the bank Officer
8 days, 3
minutes
307
19. REGISTRATION OF ADMISSION/ENTRANCE TICKETS OF MOVIE
HOUSES, TERMINALS, CONCERTS AND OTHER SIMILAR
EVENTS/ACTIVITIES
As mandated by the “Revised Omnibus Tax Ordinance of the City of Cebu” (C.O LXIX),
every owner, lessee, operator or promoter of theaters, cinemas, circuses, boxing, martial
arts, pop or rock concerts and all other activities, subject to amusement tax, must register
with the Office of the City Treasurer all tickets to be sold for admission. No such ticket shall
be issued or sold without the same having been previously registered as required.
Office or Division: City Treasurer’s Office –Tax Examination and Inspection Division
Section
Who may avail: Owner, lessee, operator or promoter of theaters, cinemas, circuses,
boxing, martial arts, pop or rock concerts and all other activities
1. Authority to Print from BIR indicating therein the summary of BIR
tickets with corresponding serial numbers
2. Bundle/boxes of admission tickets or terminal parking Client
entrance tickets
3. Advance payment/down payment in cash or check of Client
amusement tax equivalent to 50% of the total amount
registered tickets
1.Submit the 1.1 Check the actual None 15 minutes Receiving Clerk
bundles/boxes of series number of tickets
admission tickets for against Authority to
concerts/movie houses Print from BIR
or terminal tickets with 1.2 Prepare the 10 minutes Section Head
the Authority to Print to Assessment/ Collection
Amusement Tax Slip for the Registration
Section for concerts, Fee
special events and
Advance Screening of
Movie Houses
2.Pay Registration Fee 2.1 Receive payment See 20 minutes Collector-In-
at the Cashier for for Registration Fee separate Charge
Miscellaneous Table of
Payments 2.2 Issue Official Taxes,
Receipt Fees and
Charges
3. Present the official 3.1 Stamp the None 2 days and 6 Personnel-In-
receipt for the registered tickets with a hours Charge
registration fee and rubber stamp with
acknowledgement ‘Cebu City Treasurer’s
receipt for the Office’ markings
308
advance/down payment 3.2. Sign at the back of
each ticket
4. Claim the registered 4. Release the signed None 5 minutes Releasing Clerk
tickets and registered tickets
See
separate
2 days, 6
Table of
TOTAL hours and 50
Taxes,
minutes
Fees and
Charges
309
20. RELEASING OF PAYMENTS IN CHECK
This service caters releasing of checks to valid claimants such as beneficiaries, suppliers,
etc.

Who may avail: All legal and valid claimants (suppliers, personnel, etc.)
1. 2 valid I. D’s Client
2. Authorization Letter (if applicable) Client
3. Official Receipt duly registered by the BIR (for Client
suppliers only)
CLIENT STEPS
1. Submit the 1.1. Receive the None 30 minutes Check Releasing
requirements to the requirements Clerk
releasing clerk 1.2. Verify the None Check Releasing
requirements and Clerk
the check to be
claimed by the
client
1.3. Record the None Check Releasing
claimant’s name Clerk
and check details in
the check registry
book
2. Affix his/her signature 2. Release the None 7 minutes Check Releasing
over printed name in check Clerk
box D. Received
Payment portion of the
Disbursement Voucher,
sign in the Registry
Book and receive the
check.
310
21. TESTING AND SEALING OF INSTRUMENTS OF WEIGHTS AND
MEASURES
As mandated by the “Revised Omnibus Tax Ordinance of the City of Cebu” (City
Ordinance No. LXIX), “Any person, partnership, or corporation engaged in selling goods or
merchandise that are measurable by instrument of weights and measures shall have such
instrument sealed and licensed before it may be used in the business and, for said
purpose, shall pay to the City Treasurer the corresponding fees, exclusive of the sticker
seals.”
Office or Division: City Treasurer’s Office– Tax Examination and Inspection Division
Who may avail: Owners of instruments of weights and measures used in business
1. Instruments of Weights and Measures Client
2. Application Form for Testing and Sealing City Treasurer’s Office
3. Letter Request Address to the City Treasurer Prepared by the Client
(for Gas Stations only)
1. Submit the complete 1. Conduct testing of None 10 minutes Personnel-In-
requirements to the instruments of weights Charge
Personnel In-charge of and measures
weights and measures
2. Receive assessment 2. Issue Assessment None 10 minutes Personnel-In-
sheet Sheet for the Weights Charge
and Measures Fees
3. Pay Weights and 3.1. Receive Payment See 20 minutes Collector-In-
Measures Fees at the separate Charge
at the Cashier for Table of
Miscellaneous 3.2. Issue Official Taxes,
payments Receipt and Stickers Fees and
Charges
4. Submit Official 4. Seal instruments of None 5 minutes Personnel-In-
Receipts and Sticker of Weights and Measures Charge
Weights and Measures with stickers
to the Personnel In-
charge
5. Receive the sealed 5. Release the sealed None 5 minutes Personnel-In-
weights and measures weights and measures Charge
See
separate
Table of
TOTAL 50 minutes
Taxes,
Fees and
Charges
311
TABLE OF TAXES FEES AND CHARGES
A. Miscellaneous Fees
Billboards, Signboards and Advertisement Signs, the corresponding
1. ON-SITE Signs per square meter or fraction Php 100.00
2. OFF-SITE Signs per square meter or fraction
thereof. Php 60.00
Additional permit fee shall be paid by the owners of any billboard or signboard under
items (1) and (2) above:
where electric or neon lights are used on such
billboard or signboard Php 1.00
provided that is difficult to measure in terms of
Php 3.00
linear meter
Balloons, kites, per day
or fraction Php 100.00
Streamers and Banners per piece per day Php 50.00
Buntings per meter per day Php 0.5
Services Rendered
1. Permit Fee for circus or menagerie parade,
motorcade or other parades
with or without floats, banners, bands or
Php 200.00
loudspeakers, except civic
and military parade, religious or funeral
processions, per day
2. Special Permit Fee for the holding of raffles, lottery or any device resorted
to for the purpose of fund-raising or promotion of
any business or product:
Promotion of any business or product, per draw Php 200.00
All others, per draw Php 50.00
Permit Fee for Special Dispenser of Liquor after
10:00 P.M. Php 2,000.00
Secretary fees for the issuance of copies of official records and documents
For each certificate of correctness (with seal of
office) Php 20.00
written on the copy or attached
For certifying the official act of a municipal judge
or Php 20.00
other judicial certificate with seal
For certified copies of any paper, records, decree,
judgement or entry of which
any person is entitled to demand and receive a Php 20.00
copy (in connection with
judicial proceedings) for every 100 words
For certification of xerox copies reproduced by a Php 20.00
copying machine, per page
For certification of photocopy, per page Php 20.00
Other business Undertakings/Activities:
312
Private Golf Links/Courses Php 50,000.00
Government-owned golf links/courses Php 5, 000.00
Mini golf links/courses (with less than nine holes) Php 1,000.00
Polo Grounds Php 50,000.00
Maintaining and/or operating business weighers Php 500.00
Maintenance and/ or operation of marble pool and the like:
First two tables Php 50.00
Each additional table Php 120.00
Business permit fee for the holding and art
exhibitions, flower shows, Php 100.00
musical program, literary and oratorical,
presentations as well as
operas, concerts, dramas, recitals, fashion shows,
except those where
no admission fees are collected per day or night
313
Permit fees for business establishment holding promotional or
special sales or offers such as "bagatelles", anniversary sales,
Christmas sales, no school opening sales, and the like, per day Php 20.00
Permit fees for maintaining and/ or operating booking office or stations
for
horse racing, dog racing, jai-alai, pelota, and other events of similar
nature:
Each main booking station/office Php 100.00
Each additional booking station/office Php 50.00
Car exchange on consignment basis for operating warehouses or
bodegas of wholesalers, retailers, importers, except these business Php 500.00
duly licensed in the city
B. FEES FOR SEALING AND LICENSING OF WEIGHTS AND MEASURES
For sealing linear metric measures:
Measures not over one meter Php 5.00
Measures over one meter Ph 8.00
For sealing linear metric measures of capacity:
Measures of ten liters or less Php 5.00
Measures over liters Php 8.00
For sealing metric measures of weight:
With capacity of not more than thirty kilograms Php 10.00
With capacity of not more than thirty but not more than 300 kilograms Php 15.00
With a capacity of more than 300 but not more than 3,000 kilograms Php 20.00
With a capacity of more than 3,000 kilograms Php 30.00
For an apothecary balance or other balance of precision, the fee in accordance with
subsection above
subsection above shall be doubled.
A complete set of weights for each scale balance shall be sealed free of charge. For extra
weights, the
fee shall be fifty centavos.
C. TAX ON PEDDLERS
Peddlers of any article or merchandise carried in trucks or any
Php 50.00
other motor vehicles
Peddlers of any article or merchandise carried in a motorized bicycle,
tricycle and other motorized vehicles other than those specified in Php 30.00
(a ) above
Peddlers of any article or merchandise carried in carts, carretelas, or
Php 20.00
animal drawn vehicles
Peddlers of any article or merchandise carried on bicycle, pedicabs
Php 5.00
or by persons
314
MARKET ENTRANCE FEES
CARBON MARKET COMPLEX SECTIONS RENTAL BY CATEGORY
UNIT I Primary Secondary
Carenderia PHP 8.50 PHP 6.00
Dressed Poultry PHP 8.50 PHP 6.00
Dried/Salted Fish PHP 8.50 PHP 6.00
Fish and Sea Food Products PHP 8.50 PHP 6.00
Meat PHP 8.50 PHP 6.00
Grinding Section (Meat) PHP 8.50 PHP 6.00
UNIT II Primary Secondary
Carenderia PHP 8.50 PHP 6.00
Dry Goods PHP 8.50 PHP 6.00
Fruits and Native Delicacy PHP 8.50 PHP 6.00
General Merchandise PHP 8.50 PHP 6.00
Grinding Section (Rice, Coconut) PHP 8.50 PHP 6.00
Variety and Grocery PHP 8.50 PHP 6.00
UNIT III Primary Secondary
Bakery and Confectionary Products PHP 8.50 PHP 6.00
Carenderia and Refreshments PHP 8.50 PHP 6.00
Vegetables PHP 8.50 PHP 6.00
FREEDOM PARK MARKET Primary Secondary
Flowers PHP 8.00 PHP 5.50
Furnitures PHP 8.00 PHP 5.50
Native Products and Souvenir PHP 8.00 PHP 5.50
WARWICK BARRACKS MARKET Primary Secondary
Livestock and Live Poultry PHP 8.00 PHP 5.50
TABOAN MARKET Primary Secondary
Dressed Chicken PHP 8.00 PHP 5.50
Dried/Salted Fish PHP 8.00 PHP 5.50
315
Services PHP 8.00 PHP 5.50
PARDO MARKET Primary Secondary
Carenderia and Refreshments
Dressed Poultry
Dry Goods
Entertainment
Fish and Sea Food Products
Fruits and Native Delicacy
Meat
Services
Variety and Grocery
Vegetables
F. RAMOS MARKET Primary Secondary
Dressed Poultry PHP 8.00 PHP 5.50
Grinding Section (Meat, Rice, Coconute, Etc.) PHP 8.00 PHP 5.50
T. PADILLA MARKET Primary Secondary
Carenderia and Refreshment PHP 8.50 PHP 6.00
Dressed Chicken/Poultry PHP 8.00 PHP 5.50
Fresh Fish / Marine Products PHP 8.00 PHP 5.50
Fruits PHP 8.00 PHP 5.50
Grinding Section (Meat, Rice, Coconute, Etc.) PHP 8.00 PHP 5.50
CEBU FISH MARKET, PHASE I AND II
Commodities Primary
Fish and Marine Products PHP 8.00
Open Space (Wholesale Area) PHP 6.00
Eviscerating Area, Slicing and Scaling
Washing PHP 8.00
UNIT OF MEASURE: PER SACK
Commodities Regular Large
Rice and Corn PHP 5.00 PHP 8.00
316
Feeds PHP 5.00 PHP 8.00
Mongo, Nuts PHP 5.00 PHP 8.00
Wheat / Flour PHP 5.00 PHP 8.00
Sugar PHP 5.00 PHP 8.00
Salt PHP 5.00 PHP 8.00
UNIT OF MEASURE: PER CRATE / BOX
Banana PHP 6.00 PHP 8.00
UNIT OF MEASURE: PER CAING (BAKAT) or BOX
Mango PHP 10.00 PHP 12.00
Lanzones / Rambotan / Mangosteen PHP 10.00 PHP 12.00
Santol / Caimito / Avocado PHP 10.00 PHP 12.00
Grapes PHP 10.00 PHP 12.00
Durian PHP 10.00 PHP 12.00
Apples / Oranges PHP 10.00 PHP 12.00
Pomelo PHP 10.00 PHP 12.00
UNIT OF MEASURE: PER SACKS OR CAING (BAKAT)
Ampalaya PHP 10.00 PHP 15.00
Potato/Carrots PHP 10.00 PHP 15.00
Squash PHP 10.00 PHP 15.00
Upo PHP 10.00 PHP 15.00
Sayote PHP 10.00 PHP 15.00
Pipino / Radish PHP 10.00 PHP 15.00
Bamboo Shoot PHP 10.00 PHP 15.00
Cabbage PHP 10.00 PHP 15.00
Cauliflower / Broccoli PHP 10.00 PHP 15.00
Okra PHP 10.00 PHP 15.00
Root Crops (Ubi, Gabi, Camote) PHP 10.00 PHP 15.00
Ginger PHP 10.00 PHP 15.00
Garlic PHP 10.00 PHP 15.00
Tomato PHP 10.00 PHP 15.00
Onion (Bombay) PHP 10.00 PHP 15.00
Onion (Leaves) PHP 10.00 PHP 15.00
Bell Pepper / Chili (Atsal) PHP 10.00 PHP 15.00
Chili (Espada / Hot) PHP 10.00 PHP 15.00
Flower PHP 20.00 PHP 15.00
Eggplant PHP 20.00 PHP 15.00
UNIT OF MEASURE: SACK
Commodities Per Sack Piece
String / Baguio Beans PHP 12.00 N/A
Pechay PHP 12.00 N/A
Kinchay PHP 12.00 N/A
Kangkong, Malunggay, Agbate PHP 12.00 N/A
Watermelon, Pakwan PHP 12.00 PHP 1.00
317
Young Coconut PHP 12.00 PHP 5.00
UNIT OF MEASURE: SACK / BOXES / CAN (TARO)
Commodities Caing/Sacks/Can(Taro) Box
Dried Fish PHP 20.00 PHP 15.00
Dried Dangit PHP 20.00 PHP 15.00
Dried Shrimp N/A PHP 15.00
Salted Fish (Tinabal PHP 30.00 PHP 15.00
Smoked Fish N/A PHP 15.00
Hotdogs / Chorizo N/A PHP 10.00
Corned Beef, Ham, Etc. N/A PHP 0.00
Barbecue Sticks N/A PHP 10.00
Confectionered N/A PHP 10.00
Clothing (Ukai-ukai) N/A PHP 20.00
OTHER UNIT OF MEASURE
Commodities RATE PER
Bagoong/Ginamos/Uyap PHP 15.00 CAN
Eggs PHP 2.50 TRAY
Footwares PHP 10.00 DOZ
Furnitures PHP 100.00 SET
Ropes PHP 10.00 ROLL
Large Cattle PHP 100.00 HEAD
Hog: 100kgs & up PHP 100.00 HEAD
Hog: 50kgs - 99 kgs PHP 50.00 HEAD
Hog: 50kgs PHP 30.00 HEAD
Goat or Sheep PHP 50.00 HEAD
Chicken / Fowls PHP 5.00 HEAD
Charcoal PHP 10.00 SACK
Firewood PHP 1.00 BUNDLE
Imported Meat and Marine Products PHP 50.00 BOX
COMMUNITY TAX CERTIFICATE

Every inhabitant o the City of Cebu eighteen (18) Annual community tax of Five Pesos (P
years of age or over who has been regularly employed 5.00) and an annual additional tax of One
on a wage or salary basis for at least (30) consecutive Peso (1.00) for every One Thousand
working days during any calendar year (1,000.00) regardless of whether from
Every inhabitant of City of Cebu who is engaged in business, exercise of profession or from
business or occupation or who owns real property property which in case shall exceed Five
with an aggregate assessed value of One Thousand Thousand Pesos (5,000.00)
Pesos (1,000.00) or more, or who is required by law
to file an income tax return
Every corporation no matter how created or Annual community tax of FIVE HUNDRED
organized, whether domestic or resident foreign, PESOS (500.00) and an annual additional
engaged in or doing business in the Cebu City shall tax which in no case shall exceed Ten
pay in accordance with the following schedule: Thousand Pesos (10,000.00)
318
a. For every Five Thousand Pesos (P 5,000.00) worth of real property in the City of Cebu owned by it
during the preceding year based on valuation used for the payment of the real property tax under
existing
b. For every Five Thousand Pesos (P 5,000.00) of gross receipts of earnings derived by it from its
business in Cebu City during the preceding year - Two Pesos (P 2.00)
PENALTIES
If the tax is not paid within the time prescribed thereof shall be add to the unpaid amount an
interest of twenty-four percent (24%) per annum from the due date until it is paid
BUSINESS TAXES
a. On manufacturers, assemblers, repackers, processors, brewers distilled spirits, and wines or
manufacturers of any article of commerce of whatever kind or nature, in accordance with the
following:
With gross sales or receipts for the preceding calendar year in
the amount of: Amount of tax
Per Annum
less than 10,000 Php 247.50
10,000.00 or more but less than 15,000.00 PHP 330.00
40,000.00 or more but less than 50,000.00 PHP 1,237.00
750,000.00 or more but less than 1,000,000.00 PHP 330.00
1,000,000.00 or more but less than 2,000,000.00 PHP 330.00
18,000,000.00 up to 20,000,000.00 PHP 330.00
319
For every 1,000,000 in excess of 20,000,000.00 but not more add Php 2,000.00 to Php 66,500.00
than
50,000,000.00
add Php 1,000.00 to Php 126,
For every 1,000,000 in excess of 50,000,000.00 500.00
b. On wholesales, distributors or dealers in any article of commerce of whatever kind or nature in

accordance with the following schedule :
the Amount of tax
amount of: Per Annum
less than 1,000.00 PHP 27.00
750,000.00 or more but less than 1,000,000.00 PHP 13,200.00
1,000,000.00 up to 2,000,000.00 PHP 15,000.00
For every 1,000,000 in excess of 2,000,000.00 but not more add Php 1,500.00 to Php 15,000.00
than
10,000,000.00
add Php 750.00 to Php 27,000.00
For every 1,000,000 in excess of 10,000,000.00
c. On exporters and retailers of any article of commerce of whatever kind or nature and on
manufacturers, millers, producers, wholesalers, distributors, dealers or retailers of essential
commodities, at the rate of one half (1/2) of the rates prescribed under section (a) (b)
With gross sales or receipts for the preceding calendar year in Rate of tax
320
the
More than 50,000.00 up to 400,000.00 2%
For every 1,000.00 or fraction thereof in excess of 400,000.00 add annual tax of Php 15.00 to
but not more than 1,000,000.00 Php 8,000.00
For every 10,000.00 or fraction thereof in excess of

1,000,000.00 add annual tax of Php 25.00 to
Php 17,000.00
d. On eateries, such as restaurants, carenderias, cafeterias, soda fountains, bars, ice cream and other
refreshments parlors, fast food parlors and the like
the Rate of tax
50, 000 or less 2.50%
add annual tax of Php 10.00 to
For every 1,000.00 or fraction thereof in excess of 50,000.00
Php 1,250.00
e. On contractors and other independent contractors
the Rate of tax
Less than 5,000.00 PHP 41.25
750,000.00 or more but less than 1,000,000.00 PHP 13,837.50
1,000,000.00 or more but less than 2,000,000.00 PHP 14,950.00
at the rate of 3/4 of one percent
2,000,000.00 or more
(1%)
D. TAX ON NEWLY STARTED BUSINESS

the tax shall be one - twentieth (1/20) of one percent (1%) of the capital investment. However, in
321
the succeeding year, regardless of the of when the business started to operate, the tax shall be
based on the gross receipts for the preceding calendar year, or any fraction thereof.
E. TAX ON TWO OR MORE BUSINESS
the tax shall be computed on the combined total gross sales or receipts of the said two or more
related businesses.
In cases, where a person conducts or operates two or more businesses mentioned in the said five
subsections which are subject to different rates of tax, the gross sals or receipts of each business
shall be separately reported for the purpose of computing tax due from each business.
SOCIAL AMELIORATION TAX
Admission fee every customer or patron of establishments:
a. Night Clubs - a place of relaxation, rest and recreation that
serve alcoholic beverages beyond 10:00PM
b. Casinos and other gaming establishments
c. Fighting Cockpits
PHP 10.00
d. Karaoke Clubs
e. Massage Parlors
f. Beerhouse
g. Motels and Drive 0 ins
h. Discotheques
Surcharge of twenty percent (20%) if the amount tax not paid on time
Interest at the rate of one percent (1%) per month of the unpaid tax including surcharge, until
such amount is fully paid but in no case shall the total interest on the unpaid amount or portion
thereof exceed thirty-six (36) months
FIXED TAX AND PERMIT FEE ON BUSINESS (IN-GENERAL)

Annual
Permit
On Tobacco Retailers Fee Annual Tax
PHP
Retail leaf tobacco dealer 100.00 PHP 80.00
PHP
Retail tobacco dealer 50.00 PHP 80.00
On Owners or Operators of Amusement/Vending Devices
PHP
Each jukebox machine 100.00 PHP 300.00
PHP
Each machine apparatus for visual entertainment 100.00 PHP 10.00
PHP
Each computer game machine 100.00 PHP 2,000.00
PHP
Each apparatus for weighing persons 100.00 PHP 50.00
PHP
Each machine for dispensing or vending soft drinks 100.00 PHP 180.00
Each machine or apparatus for printing letters PHP PHP 150.00
322
100.00
PHP
Each machine device for vending games of skill 100.00 PHP 150.00
PHP
For each coin-operated amusement machine 100.00 PHP 300.00
PHP
Video cassette recorder/players 100.00 PHP 500.00
On Operators of Amusement Places:
PHP
Social clubs and voluntary associations 500.00
PHP
Skating rinks 500.00 PHP 1,000.00
PHP
Bath houses, resorts and likes 500.00 PHP 1,000.00
PHP
Billiard or pool halls, per table 100.00 PHP 175.00
Bowling establishments, per establishment
PHP
Automatic / per lane 500.00 PHP 300.00
PHP
Non-automatic / per lane 500.00 PHP 300.00
Circuses, carnivals, fun houses and the like PHP 1,000.00
First 10 days, per days PHP 100.00
Merry-go-rounds, roller coasters, ferries wheels, swing,
shooting galleries and other similar contrivances and side
show booths, per booths PHP 100.00
First 10 days, per days PHP 50.00
Exceeding 10 days, per days PHP 20.00
Theaters and cinema houses:
Air-conditioned PHP 2,000.00
Non-air-conditioned PHP 750.00
With orchestra only, with seating capacity of less than 500
persons PHP 2,000.00
With balcony and orchestra only, with seating capacity of less
than 500 persons PHP 2,000.00
With balcony and orchestra only, with seating capacity of 500
to 999 persons PHP 5,000.00
With balcony and orchestra only, with seating capacity of
1,000 persons PHP 7,500.00
With lodge, balcony and orchestra PHP 10,000.00
Boxing stadium, gymnasium, concert hall or PHP
similar establishments 1,000.00 PHP 2,000.00
Boxing , wrestling, or martial arts PHP
contest/exhibitions, per day or night 200.00
Race tracks for conducting horse races, for every
racing day or fraction thereof whenever actual PHP
races are held 500.00 PHP 2,000.00
323
PHP
Pelota/tennis/squash/ courts 200.00
PHP
Race tracks for conducting dog races 500.00
PHP
for every racing day 20.00
PHP
Cockpits 1,000.00 PHP 10,000.00
In addition, the following fees shall be paid by the cocking owner, owner or promoter:
PHP
Per cockfight, ordinary 50.00
Special permit fee for cockfight held the day other PHP
than Sunday or holiday 100.00
PHP
Per cockfight, derby 100.00
PHP
Holding of international derby, per day 5,000.00
PHP
Per cockfight, international derby, per day 150.00
PHP
Coliseum establishments 3,000.00
Nursery, dancing schools, martial arts school,
school for languages, driving schools, speed
reading, EDP, Judo-Karate schools, Review
schools, Computer or technical schools and other
vocational schools not regulated by DepED, PHP
Culture and sports 250.00 PHP 1,000.00
On boarding houses 1%
On private Cemeteries and Memorial Parks 1-1/2%
PHP
On Real state dealers: 1,000.00
On subdivision, based on the total area of the remaining lots
or still titled in the name of the subdivision owner, per square
meter 0.5
Condominiums, tenement houses and real estate
development, based on the total area of the remaining spaces
still in the name of the owner or developer, per square meter 0.5
On real state lessors:
With the gross receipt for the preceding calendar year of:
Less than 1,000.00 Exempt
1,000.00 to 50,000.00 2.50%
For every 5,000.00 in excess of 50,000.00 or
fraction thereof for real property used for
residential purposes add PHP 10.00 to PHP 1,250.00
For every 1,000.00 in excess of 50,000.00 or add PHP 10.00 to PHP 1,250.00 (New)
fraction thereof for real property used for
purposes other than residential
On Operators or Owners of Rice and Corn Mills
324
Corn mill with a milling capacity of not exceeding PHP
100 cavans every 12 hours 50.00 PHP 70.00
Corn mill with a milling capacity of more than 100
cavans every 12 hours PHP 5.00 PHP 100.00
"Kiskisan" type with a milling capacity of 100 PHP
cavans or less of palay every 12 hours 50.00 PHP 110.00
"Kiskisan" type with a milling capacity of more PHP
than 100 cavans of palay every 12 hours 100.00 PHP 145.00
"Cono" type with a milling capacity of 100 cavans PHP
or less of palay every 12 hours 150.00 PHP 360.00
"Cono" with a milling capacity of more than 100
cavans but not exceeding 200 cavans of palay PHP
every 12 hours 150.00 PHP 660.00
every 12 hours 150.00 PHP 900.00
every 12 hours 200.00 PHP 1,215.00

every 12 hours 200.00 PHP 1,560.00
every 12 hours 200.00 PHP 1,890.00
every 12 hours 250.00 PHP 2,437.00
every 12 hours 250.00 PHP 3,120.00
every 12 hours 250.00 PHP 3,900.00
every 12 hours 375.00 PHP 4,680.00
"Cono" with a milling capacity of over 1,000 PHP
cavans of palay every 12 hours 500.00 PHP 5,460.00
A. COMPUTATION OF REAL PROPERTY TAX
Market Value x Assessment Level = Assessed Value
Assessed Value x Rate of Tax (3%) = Tax Due

Rate of Tax Tax Due LATE PAYMENT Reference
325
Interest Surcharge
Sections 106, 107, 108 of

Basic - 2% 2% per City Ordinance No. 69;
mo. But
Assessed Value X Rate not to
SEF - 1% of Tax exceed Section 168 of
72% or 36
months. R.A. 7160
B. COMPUTATION OF TRANSFER TAX

LATE PAYMENT
RATE OF
WHICHEVER IS HIGHER REFERENCE
TAX
SURCHARGE INTEREST
1. Total Sections 20, 29, 30 & 32 of

consideration City Ordinance
2% per mo.
2. Market Value
But not to
½ of 1% as determined by City 25% No. 69;
exceed 72% or
Assessor’s Office
36 months.
3. Zonal Valuation
Section 135 of R.A.7160
as determined by BIR
C. COMPUTATION OF GARBAGE FEE
LATE PAYMENT Reference
Particular Tax Due Surcharge

Section 8 & 20 of City
Garbage Interest
Ordinance No. LXIX
Fee
2% per mo.
refer to the table on the next But not to Section 1 Article 26 III of City
page 25% exceed 72% or Ordinace 2018
36 months.
Owners / Lessors of Residential Houses, Condomininium Units, Apartments, Each Unit

with an aggregate floor area of
1. More than 1,000 square meters 4,000.00

2. 750 square meters or more but not more than 1,000 sq.m. 3,000.00
3.500 sq.m. or more but not more than 750 sq.m. 2,000.00
4. 250 sq.m. or more but not more than 500 sq.m. 1,500.00
5. 100 sq.m. or more but not more than 250 sq.m. 1,200.00
6. 50 sq.m. or more but not more than 750 sq.m. 750.00
7. Less than 50 square meters 365.00
326
DEPARTMENT OF
ENGINEERING AND
PUBLIC WORKS
(DEPW)
EXTERNAL SERVICES
327
1. ASPHALTING OF ROADS
Asphalted roads offer many benefits, including cost efficiency, reduction in noise pollution and
comfort. Asphalt is safe, smooth and durable. Asphalt is too easy to replace and is less expensive
rather than other road construction techniques. Repair of minor cracks and potholes can be easily
handled as well.
Office or Division: Department of Engineering and Public Works – Maintenance Services

Division
Letter request in two copies Prepared by the Requisitioner
(Address to: Engr. Lowell M. Corminal – OIC, City Engineer)
• Indicate the EXACT address and attach SKETCH plan
• Indicate the specific site/road/street to be asphalted
Indicate complete NAME and Contact Number of Requesting
Party
1. Submit Letter 1.1. Receive and record None 7 minutes Receiving Clerk
request in 2 copies the letter request –Admin Division
to the Office of the DEPW
City Engineer
1.2 Forward letter request None 5 mins Receiving Clerk
to City Engineer –Admin Division
DEPW
1.3. Assess & route letter None 1 hour & 15 City Engineer
request to Asst. City mins DEPW
Engineer for Operations
1.4. Review letter request None 3 days Asst. City
& prepares Engineer for
recommendations Operations
DEPW
1.5. Return letter to DEPW None 15 mins Clerk – BEP
Admin DEPW
1.6. Receive and forwards None 5 mins Clerk-Admin
letter to Maintenance Div DEPW
1.7. Assign to inspection None 15 mins Head
team Maintenance
Division
DEPW
2. Guide Roads 2.1. Conduct site None 4 hours Roads
Inspection Team inspection & investigation Inspection
during site with photo documentation Team
inspection and
DEPW
investigation
2.2. Prepare Simplified None 30 mins Roads
Program of Works and Inspection
Estimates and Inspection Team
Report
DEPW
328
2.3. Route Simplified None 2 days & 4 Clerk –
Program of Works and hours Maintenance
Estimates for signature of DEPW
concerned personnel
a. Inspector
b. Division Head
c. Assistant City Engineer
d. City Engineer
2.4. Schedule for None 5 mins Asst. City
implementation Engineer for
Operations
DEPW
2.5. Inform requisitioner None 5 mins Clerk –
Maintenance
DEPW
2.6. Inform Batching Plant None 5 mins Head, Road
for required number of tons Maintenance
DEPW
2.7. Schedule heavy None 5 mins Head, Road
equipment, personnel Maintenance
DEPW
2.8. Laying of asphalt to None 2 days Road
designated area with photo maintenance
documentation team
DEPW
2.9. Inspect and measure None 1 day Road inspection
area actually laid with team
asphalt with photo DEPW
documentation
2.10. Prepare None 30 mins Road in-charge
Accomplishment report DEPW
9 days, 3
Total None hours & 22
minutes
329
2. CONCRETING OF ROADS
Concrete roads are durable and safe. They are considerably less prone to wear and tear defects like
rutting, cracking, stripping, loss of texture, and potholes that can occur with flexible pavement
surfaces. This low maintenance requirement is one of the principal advantages of concrete
pavements.

Division
(Address to: Engr. Lowell M. Corminal – OIC, City

Engineer)
• Indicate the specific site/road/street to be concreted
Indicate complete NAME and Contact Number of
Requesting Party
First Stage
1. Submit Letter 1.1. Receive and None 7 minutes Receiving Clerk –
request in 2 copies to record the letter Admin Division
the Office of the City request DEPW
Engineer
1.2. Forward letter None 5 mins Receiving Clerk –
request to City Admin Division
Engineer DEPW
1.3. Assess & route None 1 hour and 15 City Engineer
letter request to Asst. mins DEPW
City Engineer for
Operations
1.4. Review the letter None 3 days Asst. City
request & prepare Engineer for
DEPW
1.5. Return the letter None 15 mins Clerk – BEP
request to DEPW DEPW
Admin
1.6. Receive and None 5 mins Clerk-Admin
forward letter to DEPW
Maintenance Division
1.7. Assign to 15 mins Head
inspection team Maintenance
Division
DEPW
2. Guide Roads 2.1. Conduct site None 1 day Roads Inspection
Inspection Team inspection & Team
330
during site inspection investigation with DEPW
and investigation photo documentation
2.2. Prepare design None 1 day Roads Inspection
and Simplified Team
Program of Works DEPW
and Estimates after
site inspection
2.3. Route design None 2 hours Road Inspection
Simplified Program of In-charge
Works and Estimates DEPW
for signature of
concerned personnel
a. Inspector
b. Division Head
c. Assistant City
Engineer
d. City Engineer
2.4. Forward None 10 mins In-Charge
approved Simplified Maintenance Div.
POWE to Admin In- DEPW
Charge
2.5. Prepare None 8 mins In-Charge-Admin
Requisition Issue Slip Division
for the construction DEPW
materials
2.6. Route None Admin - In charge
Requisition Slip for 5 mins
signature of
concerned personnel
2.7. Sign RIS None
a. Preparing officer 10 mins Inspector in-
Charge
b. Division Head
10 mins Head, Maint. Div.
c. Assistant City Asst City
Engineer 1 day Engineer for
Operations
d. City Engineer City Engineer

4 hours
e. Property In-charge
f. Bodega In-charge 5 mins Head, Property

Sec
5 min Head, Bodega
2.8. Forward RIS to None 2 hours In-charge

Bodega in-charge Property
DEPW
2.9. Inform None 5 mins Head, Roads
requisitioner through DEPW
331
txt or call
2.10. Schedule Dump None 1 day Head, Roads
truck for delivery of Maintainance
construction Section
materials, personnel,
DEPW
heavy equipment
2.11. Concrete None 1 day Road
Roads with photo Maintenance
documentation Team
DEPW
9 days and 3
Total None
hours
332
3. DE-CLOGGING OF DRAINAGE CANALS
Removal and getting rid of any obstruction in the waterways and drainage systems
Office or Division: Department of Engineering and Public Works – Maintenance

Services Division
Classification: First Stage - Highly Technical
Second Stage- Highly Technical
• Indicate the specific request (declogging)
• Indicate complete NAME and Contact Number of
Requesting Party
First Stage – Simple Declogging Works
1. Submit Letter request in 2 1.1. Receive and None 7 min Receiving
copies to the office of the records the letter Clerk –Admin
City Engineer request Division
1.2. Forward letter None 5 mins DEPW
request to City
Engineer
for Operations
1.3. Assess and None 1 day City Engineer
route the letter DEPW
request to Asst.
City Engineer
1.4. Review letter None 3 days Asst. City
request & prepares Engineer for
DEPW
1.6. Return the None 10 mins BEP Liaison
letter request to In-Charge
DEPW Admin with
recommendations
1.7. Receive Letter None 10 mins Admin-
Request and Outgoing in
forwards to charge
maintenance DEPW
division receiving
clerk
1.8. Assign None 15 mins Head,
declogging work to Declogging
a drainage team DEPW
333
1.9. Proceed to None 1 hour Assigned
area/site for Declogging /
declogging works Drainage team
DEPW
2. Guide Drainage Team in 2.1. Conduct None 2 days Drainage
the area declogging works Declogging
(simple) Team
2.2. Collect and None 1 day Drainage
dispose spoils Spoils
Collection
Team
3. Sign job order after the 3.1 File duly signed None 5 mins Drainage
works are completed job order Maintenance
Records In
charge
Second Stage – Complex Declogging Works
Follow steps 1.1. to
1.9.
2.2. Conduct None 7 days Drainage
declogging works Team
(complex)
2.3. Collection and None 1 day Drainage

disposal of spoils Spoils
Collection
Team
3. Sign job order after the 3.1. File the duly None 5 mins Drainage
works are completed signed job order Maintenance
Records In
charge
7 days, 1
First Stage: None hour & 52
mins
8 days and 5
Total Second Stage: None
minutes
15 days and
Total: None 1 hour and
57 minutes
334
4. INSTALLATION OF FOOTPATHS
Installation of footpaths to pave way to pedestrians.

Division
(Address to: Engr. Lowell M. Corminal – OIC,
City Engineer)
• Indicate the EXACT address and attach
SKETCH of site
• Indicate the specific request (Installation
of footpaths)
• Indicate complete NAME and Contact
Number of Requesting Party
1. Submit Letter 1.1. Receive and record
request in 2 copies to the letter request None 7 mins Receiving Clerk –
the Office of the City 1.2. Forward letter None 5 mins Admin Division
Engineer request to City Engineer DEPW
1.3. Assess & route None 1hour & 15 City Engineer
letter request to mins DEPW
designated Assistant
City Engineer for
Operations
1.4. Pick-up letter None 15 mins Clerk-BEP
request DEPW
1.5. Review letter None 1 day Asst. City
request & prepares Engineer
recommendations DEPW
1.6. Return letter None 15 mins Clerk-BEP
request with DEPW
recommendations to
DEPW admin
1.7. Record letter None 7 mins Incoming-Admin
request & forwards to DEPW
maintenance division
1.8. Assign letter to None 15 mins Head-
DEPW
2. Guide Drainage 2.1. Conduct site
Inspection Team inspection & None 1 day Maintenance
during site inspection investigation with photo Inspection Team
and investigation documentation DEPW
2.2. Prepare Simplified None 1 day Inspection in-
Program of Works and charge
335
Estimates after site DEPW
inspection
2.3. Submit Simplified None 5 mins Clerk –
Program of Works & Maintenance
Estimates to Admin In- DEPW
Charge for signature of
concerned personnel
2.4 Route Simplified None 2 days Clerk
POWE for signature of DEPW
concerned personnel
a. Person in charge
(prepared by)
b. Engineer in charge
(checked by)
c. Division Head
(recommending
approval)
d. Assistant City
Engineer
recommending approval
e. City Engineer
(approving officer)
2.5. Prepare Requisition None 20 mins In-Charge-Admin
Issue Slip Division
DEPW
2.6. Route Requisition None 2 days Admin - In charge
Slip for signature of DEPW
concerned personnel
2.7. Forward RIS to None 2 hours Head, Supply &
Bodega in-charge Property
DEPW
2.8. Informs None 5 mins Head, Bodega
requisitioner DEPW
2.9. Schedules Dump None 1 hour Head, Bodega
truck for delivery of DEPW
footpaths
2.10. Delivers and None 1 day Casting Team
install footpaths to DEPW
designated area with
photo documentation
8 days, 5
minutes
336
5. PATCHING OF POT HOLES
Filling of potholes, excavated areas in the asphalt pavement or doing quick repair of potholes or
other pavement disintegration to control further deterioration and expensive repair of the pavement.

Division
• Indicate the EXACT address and attach SKETCH map
• Indicate the specific site/road/street to be repaired
Party
1. Submit Letter request 1.1. Receive and None 7 minutes Receiving Clerk
in 2 copies to the Office record the letter –Admin Division
of the City Engineer request DEPW
1.2 Forward letter None 5 mins Receiving Clerk
request to City –Admin Division
Engineer DEPW
1.3. Assess & route None 1 hour & 15 City Engineer
letter request to Asst. mins DEPW
City Engineer for
Operations
DEPW
1.5. Return letter to None 15 mins Clerk – BEP
DEPW Admin DEPW
1.6. Receive and None 5 mins Clerk-Admin
forwards letter to DEPW
Maintenance Division
1.7. Assign to 15 mins Head
Division
DEPW
2. Guide Roads 2.1. Conduct site None 1 day Roads
Inspection Team during inspection & Inspection
site inspection and investigation Team
investigation DEPW
2.2. Prepare schedule None 30 mins Head-Road
and assignment Maintenance
Team
DEPW
2.3. Dispatch Road None 15 mins Head-Road
337
Maintenance Team to Maintenance
area Team
DEPW
3. Repair damaged None 1 day Roads
roads/streets Maintenance
Team
DEPW
3 days, 2
minutes
338
6. PROVISION OF SURVEY PLAN/PROFILE CROSS-SECTION TO ST
Provision of survey services and preparation of survey plan with technical report for Cebu City
properties, structures, streets affected by demolition.

Division
• Indicate the EXACT intent of work, complete name,
address and contact number of requesting party
• Attach land title, sketch plan
1. Submit 1.1. Receive and record None 7 mins Clerk - Admin
endorsement to endorsement letter from DEPW
DEPW PROBE
1.2. Submit endorsement None 5 mins Clerk – Admin
letter to the City Engineer DEPW
1.3. Assess and route None 4 hours City Engineer
endorsement letter to Head DEPW
of Planning and Design
Services
1.4. Endorse letter request to None 5 mins Admin In-
Planning and Design-Survey charge
DEPW
1.5. Assign letter request to None 10 mins Head, Planning
Head, Survey Section & Design
Services
DEPW
1.6. Convenes survey team None 30 mins Head, survey
Section
DEPW
1.7. Check records for None 2 hours Survey In-
availability of lot data charge
DEPW
1.8. Schedule inspection None 30 mins Survey In-
(when data is available, then charge
proceed to step # 1.15) DEPW
1.9. Coordinate with None 2 days Survey In-
DGS/City Assessor’s Office charge
to identify lot number (if data DEPW
is not available)
1.10. Endorse to Bureau of None Refer to Survey In-
Lands to request for Citizen Charter charge
technical description of lot (if of the Bureau DEPW
339
data is available at of Lands
DGS/CAO)
1.11. Claim the requested None Refer to Survey In-
technical description of lot Citizen Charter charge
from the Bureau of Lands of the Bureau DEPW
of Lands
1.12. Refer back to PROBE if None 4 hours Survey In-
lot data is not available at charge
DGS/CAO DEPW
1.13. Plot the technical None 2 hours Survey In-
description in the system charge
DEPW
1.14. Schedule for inspection None 30 mins Survey In-
charge
DEPW
1.15. Conduct actual ground None 3 days Survey Team
survey DEPW
1.16. Plot the survey data None 3 days Survey in-
charge
DEPW
1.17. Prepare survey plans None 2 days Survey in-
with technical report charge
DEPW
1.18. Submit survey plan None 10 mins Survey in-
with technical report to Head/ charge
Geodetic Engineer for DEPW
signature
1.19. Check and signs None 1 hour Head Survey
survey plan & technical Section
report DEPW
1.20. Endorse to Admin In- None 5 mins Planning &
charge for signature of Design In-
department head/City charge
Engineer DEPW
1.21. Receive and record None 10 mins Admin In-
report from Survey Section charge
DEPW
1.22. Submit report to None 2 mins Admin In-
Department head charge
DEPW
1.23. Review & sign report None 20 mins Department
Head
DEPW
1.24. Endorse duly signed None 10 min Admin in-
report to requesting party charge
DEPW
2. Receive the 2. Deliver signed report to None 15 min Admin in-
signed report. requesting party charge
DEPW
12 days and 9
Total None
minutes
340
7. REPLACEMENT OF MANHOLE, CANAL COVERS
Replace dilapidated, damaged canals and manhole covers as part of maintenance activity.

Division
Classification: First Stage- Highly Technical
Third Stage- Complex
• Indicate the specific request (Replacement of manhole
and/or canal covers
• Indicate complete NAME and Contact Number of
Requesting Party
First Stage
1. Submit Letter request 1.1. Receive & record
in 2 copies to the Office letter request None 7 min Receiving Clerk
of the City Engineer –Admin Division
DEPW
1.2. Forward letter None 5 mins
request to City
Engineer
1.3. Assess and route None 1 day City Engineer
the letter request to DEPW
designated Assistant
City Engineer for
Operations
1.4. Pick -up letter None 15 mins BEP Clerk
request for Asst City DEPW
Engineer for
Operations
1.5. Review letter None 3 days Assistant City
request & prepares Engineer
recommendations designate
DEPW
1.6. Return letter None 15 mins Outgoing Clerk
request to DEPW –BEP
admin with
recommendations
1.7. Forward Letter None Outgoing Clerk
Request with 15 mins –Admin Div.
recommendations to DEPW
receiving clerk
341
1.8. Assign to None 5 mins Head,
DEPW
2. Guide Drainage 2.1. Conduct site None 1 day Drainage
Inspection Team during inspection & Inspection
site inspection and investigation with photo Team
investigation documentation DEPW
2.2. Prepare Simplified None 1 day Assigned
Program of Works and Engineer
Estimates after site DEPW
inspection
2.3. Submit Simplified None 3 mins Assigned
Program of Works & Engineer
Estimates to In-Charge DEPW
for signature of
concerned personnel
2.4. Route Simplified None 2 days & 15 Office Clerk
POWE for signature of mins DEPW
the following:
a. Person in charge
(prepared by)
b. Engineer in charge
(checked by)
c. Division Head
recommending
approval
d. Assistant City
Engineer
recommending
approval
e. City Engineer
2.5. Forward approved None 5 mins Clerk
Simplified POWE to Maintenance
Admin In-Charge Div.
DEPW
2.6. Prepare None 8 mins In-Charge-
Requisition Issue Slip Admin Division
for the fabrication of DEPW
manhole/canal covers
2.7. Route Requisition None 1 day & 5 Clerk
Slip for signature of hours DEPW
concerned personnel
a. Preparing officer
b. Division Head
c. Assistant City
Engineer
d. City Engineer
e. Property In charge
2.8. Forward RIS to None 2 hours In-charge,
Bodega in charge Supply &
Property
Section
342
DEPW
2.9. Inform requisitioner None 5 mins In-charge,
through text or call Supply &
Property
Section
DEPW
Second Stage
2.9. Fabricate manhole None 5 days Casting Section
and canal covers DEPW
2.10. Cure manhole None 15 days Casting
and canal covers Section
DEPW
Third Stage
2.11 Schedule Dump None 1 hour Head, Casting
truck for delivery of DEPW
manhole and canal
cover
2.12. Deliver and None 3 days Casting team
installs manhole and DEPW
canal covers to the
designated area with
photo documentation
and witnessed by the
requisitioner
10 days and
1st Stage None
38 minutes
2nd Stage None 20 days
3 days and 1
Total 3rd Stage None
hour
33 days, 1
Grand total None hour & 38
minutes
343
8. RETREADING OF ROADS
Retreading of roads is being done to provide a smoother surface thereby reducing damage to the
pavement and necessitating fewer repairs. Paving roads and highways with asphalt significantly
reduces the noise generated by the tire/pavement interface hence providing for a quieter ride
experience for the motorists.

Division
• Indicate the EXACT address and attach SKETCH map
• Indicate the specific site for road retreading
Party
1. Submit Letter 1.1. Receive and record None 7 minutes
request in 2 copies to the letter request Receiving Clerk
the Office of the City –Admin Division
Engineer 1.2 Forward letter None 5 minutes DEPW
request to City Engineer
1.3. Assess & route letter None 1 hour and 15 City Engineer
request to designated mins DEPW
Assistant City Engineer
for Operations
1.4. Pick-up letter None 15 mins Clerk-BEP
request DEPW
request & prepare Engineer
recommendations DEPW
1.6. Return letter None 15 mins Clerk-BEP
request with DEPW
recommendations to
DEPW admin
1.7 Record letter request None 7 mins Incoming Admin
& forward to DEPW
1.9 Assign letter to None 15 mins Head-

DEPW
2. Guide Roads 2.1. Conduct site None 1 day Roads
Inspection Team during inspection & investigation Inspection
site inspection and Team
344
investigation DEPW
2.2. Prepare Simplified None 1 day Roads

Program of Works and Inspection
Estimates after site Team
inspection DEPW
2.3. Submit Simplified None 30 mins Roads

Program of Works & Inspection in-
Estimates charge
DEPW
2.4. Route Simplified None 2 days Clerk - Admin
Program of Works and DEPW
Estimates for signature
of concerned personnel
a. Inspector and
Designer
b. Division Head
c. Assistant Department
for operations
d. City Engineer
2.5. Schedule personnel, None 1 hour Road
heavy equipment, Maintenance In-
delivery of needed charge
materials DEPW
2.6 Inform requistioner None 5 mins Road

on schedule of laying Maintenance In-
asphalt thru text or call charge
DEPW
2.7. Dispatch personnel, None 30 minutes Road

heavy equipment Maintenance in-
charge
DEPW
2.8. Apply item 310 (Hot None 1 day Road
Asphalt) Maintenance
Team
DEPW
2.9. Prepare Reports None 10 mins Road
Maintenance
Team
DEPW
6 days, 4
minutes
345
9. ROAD REPAIR OF EARTH ROADS
Road maintenance can take a number of forms, but all share the same end goal: to keep roads as
close to their original condition as possible. For unpaved roads, regular grading and reshaping to
maintain the road's crowned shape to ensure proper drainage and prevent wash boarding and
potholes is essential.

Division
• Indicate the specific site/road/street to be repaired
Party
1. Submit Letter 1.1. Receive and record None 7 minutes Receiving Clerk
request in 2 copies to the letter request –Admin Division
the Office of the City DEPW
Engineer
1.2. Forward letter None 5 mins Receiving Clerk
request to City Engineer –Admin Division
DEPW
1.3. Assess & route letter None 1 hour & 15 City Engineer
request to Asst. City mins DEPW
Engineer for Operations
1.4. Review letter None 3 days Asst. City
DEPW
1.5. Return letter to None 15 mins Clerk – BEP
DEPW Admin
1.6. Receive and forward None 5 mins Clerk-Admin
letter to Maintenance DEPW
Div.
1.7. Assign to inspection 15 mins Head
team Maintenance
Division
DEPW
2. Guide Roads 2.1. Conduct site None 1 day Road Inspection
Inspection Team during inspection & investigation Team
site inspection and DEPW
investigation
2.2. Prepare Inspection None 1 day Roads
Report Inspection Team
DEPW
346
Assessment on extent
of damage & possible
source of filling
materials
2.3. Schedule None 10 minutes Road
personnel, heavy Maintenance In-
equipment, delivery of charge
needed materials
DEPW
2.4. Mobilize Heavy None 1 day Maintenance
equipment (dump trucks, Division Head
loader, road roller, road DEPW
grader, backhoe and
etc.)
2.5. Dispatch personnel, None 20 minutes Road
heavy equipment Maintenance in-
charge
DEPW
2.6. Repair damaged None 4 days Roads
roads Maintenance
• Minimum of 4 days per Team
kilometer DEPW
10 days, 2
minutes
347
DEPARTMENT OF
GENERAL SERVICES
(DGS)
EXTERNAL SERVICES
348
1. ADDRESSING OF VARIOUS REQUEST
To address request and concerns of barangays, departments/ offices and the general public
such as the request for posting, request for approval of documents.
Office or Division: Department of General Services – Administrative Division – Record

and Communication Section
1. Letter request and/or concern with
corresponding supporting documents such as: Requesting party
documents to be posted.
2. Documents for approval Requesting party
1. Submit letter 1.1. Receive letter none 10 minutes Receiving in-
request or documents request or documents charge
with complete details with complete details as DGS
as to request or to request or concern
concern 1.2. Stamp and indicate
the date, time and
signature of the receiver
2. Wait for the 2.1. Encode request none 10 minutes
processing of request letter to the “GSO Tracer
System”
2.2. Attach green slip to
the letter
2.3. Evaluate and assign none 4 hours Dept. Head
personnel to act on the DGS
request
2.4. Update the “GSO none 20 minutes Record and
Tracer system” by Communication
encoding the assigned Section in-
personnel and the action charge
taken DGS
2.5. Print “List of
Transactions” for the
release of signed
communications/
documents to concern
2.6. Forward to assigned
personnel for appropriate
action
2.7. Assigned personnel none 5 minutes Assigned
sign the list of transaction personnel
as to proof of receipt DGS
349
2.8. Receive and act on none 2 hours
the request
3. Receive notification 3. Notify requesting none 5 minutes Releasing in-
on the availability of party on the availability of charge
response to response to DGS
request/concern request/concern
4. Sign and receive 4. Assist client to sign none 5 minutes
the response to the logbook or file copy
request / concern of response to request/
concern
6 hours and
Total none
55 minutes
350
2. AUTO DETAILING AND CARWASH OF VEHICLES
Provide auto detailing and carwash to retain the city owned vehicle's physical condition
Office or Division: Department of General Services - ERMM Division

Type of Transaction:G2G – Government to Government
Who may avail: 1. User of Cebu City government owned vehicles
2. Barangay owned vehicles
3. PNP and BFP vehicles assigned to Cebu City
Work Order Form DGS - ERMM warehouse
1. Submit duly filled 1.1. Receive duly filled none 5 minutes Receiving in-
out out Work Order Form charge
Work Order Form (Warehouse
Section)
DGS-ERMM
1.2. Assign personnel to none 5 minutes QC Section
handle Head
DGS-ERMM
2. Wait while assigned 2.1. Perform job none 1 hour Mechanic
personnel performs the according to set standard DGS-ERMM
service requested on auto detailing and car
washing
2.2. Inspect work done Supervisor
DGS-ERMM
3. Receive work order 3. Return work order none 10 minutes Supervisor
form form to client DGS
4. Rate and sign the 4. Inform client to rate
work order form and sign the work order
form
5. Submit the duly 5. Receive the duly none 5 minutes
rated work order form rated work order form for
to section supervisor filing
6. Receive gate pass 6. Issue gate pass to none 5 minutes
client
7. Present gate pass 7.1. Receive and verify none 5 minutes Guard on duty
to guard on duty gate pass DGS
7.2. Inspect and none 5 minutes
releases vehicle
1 hour and 40
Total none
minutes
351
3. CORRECTIVE MAINTENANCE / REPAIR OF VEHICLES
Provide corrective maintenance to restore city owned vehicles, construction and heavy
equipment to their standard operating condition
Office or Division: Department of General Services – ERMM Division

Type of Transaction: Government to Government
Letter request approved for corrective maintenance
/ repair (for barangay owned vehicles, PNP and Requesting party
BFP vehicles assigned to Cebu City)
For Barangay owned 1.1. Receive letter none 10 minutes Receiving in-
vehicles, PNP and request for corrective charge
BFP vehicles maintenance/repair with DGS
assigned to Cebu complete details
City: 1.2. Stamp and indicate
the date, time and
1. Submit letter signature of the receiver
request for corrective 1.3. Encode request none 10 minutes
maintenance/ repair letter to the “GSO Tracer
with complete details System”
For City owned the letter request
vehicles:
Proceed to Step 3 1.5. Approve letter none 4 hours Department
request Head
DGS
1.6. Assign request to
proper personnel in-
charge
taken DGS
release of signed
communications/documen
ts to concern
action
1.10. Sign the list of none 20 minutes Assigned
transaction as to proof of personnel
receipt DGS
352
1.11. Prepare
endorsement letter to the
Office of the Mayor
1.12. Forward the letter none 15 minutes Liaison Officer
request for corrective DGS
maintenance/ repair to the
office of the mayor for
approval
(Refer to the Citizen’s none 2 days, 1 hour Personnel in-
Charter of the Office of and 11 minutes charge
the Mayor) Office of the
Mayor
1.3. Receive the duly none 5 minutes Receiving in-
approved letter request charge
for corrective DGS
maintenance / repair
1.4. Log details in the
computer
1.6. Forward the none 1 hour
approved letter request
for corrective
maintenance / repair to
ERMM
For barangay owned 2. Receive the duly none 5 minutes Receiving clerk
vehicles, PNP and approved letter request (Administrative
BFP vehicles for corrective Section)
assigned to Cebu maintenance/ repair ERMM
City:
2. Submit duly
approved letter request
for corrective
maintenance/ repair
3. Secure Work Order 3. Issue Work Order none 5 minutes Administrative
Form Form Aide
(Warehouse
Section)
ERMM
4. Present Work Order 4.1. Receive Work Order none 5 minutes Sections:
Form to concerned Form Light Heavy
Section Supervisor 4.2. Assign mechanic to Bus
inspect reported defect Tire Component
& Fabrication
ERMM
5. Waits while 5.1. Do under chassis none 2 hours Mechanic
assigned mechanic washing DGS
inspects vehicle 5.2. Inspects vehicle
5.3. Enter diagnosis in
Work Order Form
5.4. Remove defective
parts
353
5.5. Check warehouse for
availability of parts
needed for repair
6. Get notification on 6.1. Notify client on the none 5 minutes Mechanic
the availability of parts availability of parts ERMM
If available: none 6 days
6.2. Proceed to step 6.18
If not available:
6.3. Fill up Spare Parts
Request Form (SPRF)
6.4. Verify the parts Supervisor
requested and sign the ERMM
SPRF
6.5. Approve the SPRF Division Head
ERMM
6.6. Submit SPRF to Mechanic
warehouse section ERMM
6.7. Prepare Request for Admin Aide
Price Quotation (RPQ) ERMM
Warehouse
6.8. Canvass prices from Canvasser
three (3) suppliers ERMM
Warehouse
6.9. Prepare Abstract of Admin Aide
Prices ERMM
6.10. Submit abstract to Warehouse
DGS Head for purchase
approval
6.11. Approve the Department
abstract Head
DGS
6.12. Return abstract to Releasing clerk
ERMM Division DGS Admin
Division
6.13. Issue cash to Disbursing
canvasser/ purchaser Officer
ERMM Division
6.14. Sign cash voucher Canvasser/
Purchaser
6.15. Purchase parts ERMM
/supplies Warehouse
6.16. Receive part/ Storekeeper

supplies purchased ERMM
Warehouse
6.17. Inform concerned
supervisor or mechanic
on the availability of parts
6.18. Fill up Store Issue none 5 minutes Mechanic

Sheet (SIS) ERMM
354
6.19. Approve SIS none 5 minutes Division Head
ERMM
6.20. Withdraw none 10 minutes Mechanic
parts/supplies from ERMM
warehouse
6.21. Install new parts none Minor repair: Mechanic
and repair other seen 2 days DGS
defects
Major repair:
Minor repair: 2 days 10 days
Major repair: 10 days
6.22. Road tests repaired

vehicle
6.23. Inspect work done Supervisor
by mechanic DGS
6.24. Perform auto car Quality Control
detailing and washing Section in-
charge
DGS
7. Rate quality of work 7. Return work order form none 5 minutes Supervisor
done to client for rating DGS
8. Sign Work Order 8. Receive and sign duly none 5 minutes
Form and submit the rated Work Order Form
same to section for filing
supervisor
9. Receive gate pass 9. Issue gate pass none 5 minutes
10. Present gate pass 10.1. Receive and verify none 5 minutes Guard on duty
to guard on duty gate pass DGS
10.2. Inspect the vehicle
10.3. Release vehicle

2 days, 2
Parts available minor
hours and 55
repair
minutes
10 days, 2
Parts available major
hours and 55
repair
City minutes
none
Owned 8 days, 2
Parts not available
hours and 55
minor repair
minutes
Total
16 days, 2
Parts not available
hours and 55
major repair
minutes
Barangay 5 days, 2
Parts available minor
owned hours and 31
repair
vehicles, minutes
none
PNP and 13 days, 2
Parts available major
BFP hours and 31
vehicles repair
minutes
355
assigned 11 days, 2
Parts not available
to Cebu hours and 31
minor repair
City minutes
19 days, 2
Parts not available
hours and 31
major repair
minutes
356
4. ISSUANCE OF COMMON-USE SUPPLIES TO AUTHORIZED
DEPARTMENTS/ OFFICES AND OTHER AUTHORIZED GOVERNMENT
AGENCIES
The issuance of common-use supplies to authorized departments/ offices of the Cebu City
Government and other authorized agencies who have submitted their Annual Procurement
Plan for Common-use supplies and Equipment (APP-CSE) and Procurement Management
Plan (PPMP) to the Department of General Services (DGS)
4.1. Submission of Annual Procurement Plan for Common-use supplies and

Equipment (APP-CSE)/ Procurement Management Plan (PPMP)
Office or Division: Department of General Services – Supply Management Division,

Central Warehouse Section at the DGS Complex-South Road
Properties
Who may avail: Departments/Offices of the Cebu City Government and other
Authorized Agencies
Copy of Annual Procurement Plan for Common
Concerned Department / Office
Use supplies and Equipment
1. Submit Annual 1.1. Receive the Annual none 10 minutes Receiving in-
Procurement Plan for Procurement Plan for charge
Common Use Supplies Common Use Supplies DGS
and Equipment (APP- and Equipment (APP-
CSE) CSE)
1.2. Stamp and indicate
the date, time and
2. Receive duly stamped 2.1. Give the duly none 5 minutes
and signed copy of APP- stamped and signed
CSE copy of APP-CSE to
requesting Dept/Office
357
4.2. Issuance of supplies based on the approved Project Procurement Management
Plan (PPMP) of Departments/ Offices.
Office or Division: Department of General Services – Supply Management Division,

Central Warehouse Section at the DGS Complex-South Road
Properties
Who may avail: Departments/Offices of the Cebu City Government and other
Authorized Agencies
1. Duly filled-out Requisition and Issue At respective Department/Office
Voucher (RIV) in three (3) copies Administrative and Supply Units
1. Submit completely 1.1. Receive duly filled- none 5 minutes Liquidator
filled-out Requisition out Requisition and Issue Central
and Issue Voucher Voucher (RIV) form Warehouse-
(RIV) form 1.2. Check the SMD
completeness of details
provided
2. Wait for liquidator to 2.1. Record and assign none 5 minutes
assign RIV number control number on RIV
2.2. Photocopy RIV in none 5 minutes Liquidator
three (3) copies for: Central
✓ Guard Warehouse-
✓ End-user/ SMD
requisitioner
✓ Rack in-charge/
stockroom in-
charge
2.3. Furnish one copy of none 5 minutes Liquidator
RIV to the rack in- Central
charge/ stockroom in- Warehouse-
charge for preparation of SMD
items and one copy to
the end-
user/requisitioner
2.4. Prepare item/s none 1 hour Rack in-charge/
under the RIV Stockroom in-
charge
DGS
3. Sign Recapitulation 3. Retrieves none 10 minutes Liquidator
Report/s and/or Recapitulation Report Central
Inventory Custodian per items or Inventory Warehouse-
Slip (ICS) Custodian Slip (ICS) for SMD
inventory items
4. Wait for liquidator to 4. Verify and recheck none 5 minutes Liquidator
check if items are items prepared for Central
ready for release release Warehouse-
SMD
358
5. Receive items 5. Release item to end- none 30 minutes Liquidator
released user/ requisitioner Central
Warehouse-
SMD
6. Wait at the guard 6. Furnish one copy of none 15 minutes Liquidator
post for inspection of the RIV to the guard for Central
items preparation of Gate Pass Warehouse-
prior to dis-embarkment SMD
7. Sign Gate Pass 7. Prepare Gate Pass none 5 minutes Guard
based on the RIV DGS
2 hours and
Total none
25 minutes
359
5. ISSUANCE OF FUEL TO AUTHORIZED GOVERNMENT VEHICLES
Provide fuel to authorized government vehicles assigned to the different departments/ offices
of the Cebu City Government and other government agencies with approved authority of
allocation.
5.1. Processing of letter request for fuel allocation for newly procured vehicle and/or
re-issued vehicle
Office or Division: Department of General Services – Fuel Issuance Utilization Section

(FIUS)
Who may avail: Official Designated Drivers and Accountable Officers of the Cebu
City Government and its authorized subsidized National Agencies
1. Letter addressed to the Honorable Mayor
through the City Administrator requesting for
the approval of fuel allocation Requesting department / office
(diesel/unleaded gasoline)
2. Photocopy of the ARE of the vehicle
request addressed to request with photocopy charge
the Honorable Mayor of ARE of vehicle DGS
through the City 1.2. Stamp and indicate
Administrator the date, time and
approval of request letter to the “GSO
Tracer System”
the letter
2.3. Approve the letter none 4 hours Department
request Head
2.4. Assign request to DGS
charge
personnel and the charge
action taken DGS
release of signed
communications/docum
ents to concern
360
2.7. Forward to
assigned personnel for
appropriate action
transaction as to proof personnel
of receipt DGS
2.9. Prepare
the Office of the City
Administrator (for
vehicles assigned to
City Hall Officials and
employees) or
Barangay Affairs Office
(for vehicles assigned to
Barangays) for approval
2.10. Forward to the none 15 minutes Liaison Office
Office of the City DGS
Administrator or
Barangay Affairs Office
Refer to the Citizen’s 1 day and 1 Personnel in-
Charter of the Office hour charge
of the City Office of the
Administrator for City
vehicles assigned to Administrator
City Hall officials and
employees
Refer to the Citizen’s 1 hour and 35 Personnel in-
Charter of the minutes charge
Barangay Affairs Barangay
Office (for vehicles Affairs Office
assigned to Barangays
2.11. Receive duly none 5 minutes Receiving in-
approved letter of charge
request from the Office DGS
of the City Administrator
or Barangay Affairs
Office
3. Receive notification 3. Notify requesting none 5 minutes Releasing in-
on the approval of party on the approval of charge
request request DGS
4. Instruct client to sign
4. Sign the logbook
the logbook
5. Claim the duly 5. Release the duly
approved letter approved letter request
request with notation with notation on the
on the monthly monthly gasoline
gasoline allocation allocation
For vehicles assigned 1 day, 6 hours
to Cebu City Officials and 35
Total and employees none minutes
For vehicles assigned 7 hours and
to Barangay 10 minutes
361
5.2. Processing of Fuel Issuance Application Form

(FIUS)
1. Duly accomplished Fuel Application Form
(2 copies)
DGS Fuel Section Fleet Card in-charge of
2. Photocopy of Driver’s License of Drivers
Respective Department Administrative
3. Photocopy of Government ID of ARE
Officer
Holder
4. Photocopy of Government ID of Driver
1. Submit duly 1.1. Receive the duly none 5 minutes Personnel in-
accomplished Fuel accomplished Fuel charge
Issuance Application Application Form with DGS
Form with supporting supporting documents
documents 1.2. Encode application none 15 minutes
details in the Fuel
Management Information
System (FMIS)
1.3. Consolidate none 1 day
application forms for
endorsement to the
Office of the City
Administrator
1.4. Endorse application none 5 minutes
form to the office of the
City Administrator for
approval
Refer to the Citizen’s 1 day and 1 Personnel in-
Charter of the Office of hour charge
the City Administrator Office of the
City
Administrator
1.5. Get the approved none 5 minutes Personnel in-
Fuel Application Form charge
from the Office of the DGS
City Administrator
1.6. Classify fuel none 5 minutes
application either for fleet
card or for fuel depot
1.7. Update the Fuel none 30 minutes
Management Information
System (FMIS), Fleet
362
Card Portal and physical
records
1.8. Summarize fuel none 5 minutes
application forms
For Fleet card: none 1 day Personnel in-
1.10. Approve the charge
summary of fleet card DGS
application
For Depot:
1.11. Endorse List of
Vehicles authorized to
withdraw from Depot-to-
Depot Supervisor (End of
Process)
For Fleet card: none 15 minutes
1.12. Endorse to Fuel
supplier/ service provider
the approved summary
for the issuance of fleet
card
For Fleet card: Refer to the processing time of the Fuel
1.14. Wait for the fleet Supplier / Service Provider
cards to be delivered
2. Sign and receive 2.1. Sign the logbook to none 1 day Releasing in-
the fleet card acknowledge the receipt charge
of Fleet card DGS
2.2. Release fleet card
to applicant
(Excluding the
processing
4 days, 2
time of the
For Fleet card hours and 25
Fuel Supplier/
minutes
Total none Service
Provider)
For Depot 3 days, 2
hours and 10
minutes
363
5.3. Processing of Requisition Issuance Voucher (RIV) for fuel (First-time processing)
Issuance of RIV to Newly procured vehicle and / or first-time processing of re-issued vehicle
(Fleet fuel Service provider issuance / DGS Complex- SRP Depot Issuance)

(FIUS)
1. Original and signed Requisition Issuance
Voucher (RIV) for fuel – 4 copies
2. Original approved Request for Fuel Allocation
DGS Fuel Section Fleet Card in-charge /
per vehicle approved by the City Administrator
Respective Department Administrative
and recommended by the General Services
Officer
Officer
3. Received copy of fully-filled out Fuel
Issuance Application Form
4. Property Management Division (PMS)
Certified True Copy of Approved Property Management Division
Acknowledgment Receipt of Equipment (ARE)
1. Submit 4 copies of 1.1. Receive 4 copies of none 5 minutes Fuel Liquidation
the Original and signed Original and signed in-charge
Requisition Issuance Requisition Issuance DGS
Voucher (RIV) for fuel Voucher (RIV) for fuel with
with supporting supporting documents
documents. 1.2. Review the
documents submitted
For Depot: none 15 minutes Section Head-
1.3. Countersign the RIV FIUS
DGS
For Fleet Card:
1.4. Approve the RIV
1.5. Record approved and none 5 minutes Fuel Liquidation
countersigned RIV in the in-charge
Fuel Section RIV Logbook DGS
For Depot: none 5 minutes
1.6. Endorse the
countersigned RIV to the
Office of the City
Administrator for approval
For Fleet card:

Proceed to step 2.1
364
Refer to the Citizen’s none 1 day and 1 Personnel in-
City
Administrator
1.7. Receive the approved none 5 minutes Fuel Liquidation
RIV from the Office of the in-charge
City Administrator DGS
2. Sign and receive 2.1. Instruct claimant to none 5 minutes
the approved sign in the logbook
Requisition Issuance 2.2. Release 3 copies of
Voucher (RIV) the approved Requisition
Issuance Voucher (RIV)
For Fleet Card 30 minutes
Total none 1 day, 1 hour
For Depot and 40
minutes
365
5.4. Processing of Requisition Issuance Voucher (RIV) for fuel (Recurring monthly
processing)
Issuance of RIV to newly procured vehicle and / or recurring monthly processing of re-issued
vehicle (Fleet fuel Service provider issuance / DGS Complex- SRP Depot Issuance)

(FIUS)
1. Original and signed Requisition Issuance Voucher (RIV)
for fuel – 4 copies
2. Certification signed by the Head of Office stating that
the vehicle was used of OFFICIAL PURPOSE ONLY
3. Trip tickets duly signed by the requestor, authorized DGS Fuel Section Fleet Card
passenger/s, driver and head of office (or authorized in-charge / Respective
representative) with complete and correct computation of Department Administrative
fuel consumption Officer
4. Summary of Daily Official Travel for the month with
complete data and signatures
5. Request Issue Slip (RIS) with complete data and
authorized signatures (2 copies)
1. Submit 4 copies 1.1. Receive 4 copies of none 5 minutes Fuel Liquidation
of the Original and Original and signed in-charge
signed Requisition Requisition Issuance DGS
Issuance Voucher Voucher (RIV) for fuel
(RIV) for fuel with with supporting
documents. 1.2. Stamp RIV for the none 5 minutes PMD Clerk
month based on vehicle DGS
record details
1.3. Review the none 5 minutes Fuel Liquidation
documents submitted in-charge
DGS
For Depot: none 15 minutes Section Head-
1.4. Countersign the RIV FIUS
DGS
For Fleet Card:
1.5. Approve the RIV
1.6. Record approved none 5 minutes Fuel Liquidation
and countersigned RIV in in-charge
the RIV Logbook DGS
For Depot: none 5 minutes
366
1.7. Endorse the
countersigned RIV to the
Office of the City
Administrator for approval
For Fleet card:

Proceed to step 2.1
Refer to the Citizen’s none 1 day and 1 Personnel in-
City
Administrator
1.7. Receive the none 5 minutes Fuel Liquidation
approved RIV from the in-charge
Office of the City DGS
Administrator
2. Sign and receive 2.1. Instruct claimant to none 5 minutes
the approved sign in the logbook
Requisition Issuance 2.2. Release 3 copies of
Voucher (RIV) the approved Requisition
Issuance Voucher (RIV)
For Fleet Card 40 minutes
1 day, 1 hour
Total none
For Depot and 50
minutes
367
5.5. Processing of Requisition Issuance Slip (RIS) for the withdrawal of Fuel from
designated depot (DGS Complex-SRP Depot issuance / Fleet card fuel service
provider issuance)

(FIUS)
Who may avail: Official Designated Drivers and Accountable Officers of the Cebu City
Government and its authorized subsidized National Agencies
1. Original copy of duly approved Requisition
Issuance Voucher (RIV) for fuel (1 copy) DGS Fuel Section Fleet Card in-charge /
2. Duly filled-in Request Issue Slip (RIS) signed Respective Department Administrative
by the Driver and authorized signatory of Officer
requesting office (2 copies)
1. Submit 1 original copy 1.1. Receive 1 original none 15 minutes Personnel in-
of duly approved RIV and copy of duly approved charge
2 copies of duly filled-out RIV and 2 copies of duly DGS
and signed RIS filled-out and signed RIS
1.2. Check the
documents submitted
1.3. Fill-out and sign the
RIS
2. Receive 1 copy of 2.1. Return 1 copy of none 30 minutes Personnel in-
duly signed RIS duly signed RIS to charge
requesting party DGS
2.2. Keep 1 copy of RIS
for file
2.3. Issue fuel to vehicle
2.4. Update vehicle fuel
car
368
6. ISSUANCE OF PROPERTY CLEARANCE
Issuance of Property Clearance to employees of the Cebu City Government who filed for
Terminal leave, Study Leave, Official/Personal Travel Abroad and Vacation leave of more than
30 days
Office or Division: Department of General Services – Property Management Division

(PMD)
Who may avail: All Cebu City Hall Departments and Offices including National
Offices
Duly filled-out, signed and approved Request
DGS PMD Front Desk
Form
Duly approved Office Clearance Mother unit
1. Submit duly filled- 1.1. Receive duly filled-out, none 15 minutes Division
out, signed and signed and approved Secretary
approved request request form together with PMD Asset
form together with the duly approved office Management
the duly approved clearance Section
office clearance 1.2. Check the
completeness of request
1.3. Record the request in

the system
1.4. Transact the none 10 minutes Inventory
Acknowledgement Receipt System in-
of Equipment (ARE- charge
Clearance) PMD Asset
Steps: Management
1.4.1. Open Inventory Section
System Application
1.4.2. Click Transactions of
the Inventory System
Application to transact ARE
Clearance
1.4.3. Print ARE Clearance
1.5. Record the none 1 day Clearance in-
Acknowledgement Receipt charge
of Equipment (ARE – PMD Asset
Clearance) in the system Management
1.6. Route the Section
Acknowledgement Receipt
of Equipment (ARE –
Clearance) for the signature
of the different DGS
Division Heads
369
1.7. Sign the Division Heads
Acknowledgement Receipt DGS
Clearance)
(PMD Asset Management

Section,
Supply Management
Division, ERMM Division,
Building Maintenance
Section)
1.8. Final Approval of none 5 minutes CCG Property
Acknowledgement Receipt Officer
Clearance)
2. Sign and receive 2.1. Instruct claimant to none 5 minutes Clearance in-
the sign the logbook charge
Acknowledgement 2.2. Release the approved PMD Asset
Receipt of Acknowledgement Receipt Management
Equipment (ARE – of Equipment (ARE – Section
Clearance) Clearance) to claimant
1 day and 35
Total none
minutes
370
7. PREVENTIVE MAINTENANCE/ REPAIR OF VEHICLES
Provide preventive maintenance to city owned vehicles, construction and heavy equipment for
longevity and productivity
Office or Division: Department of General Services – ERMM Division, SRP

Type of Transaction:Government to Government
1. Preventive Maintenance Service (PMS) DGS-PMS Section, SRP
Notification/ Schedule
2. Letter request for preventive maintenance/
repair (for barangay owned vehicles, PNP and BFP Requesting party
vehicles assigned to Cebu City only)
For Barangay 1.1. Receive letter request none 10 minutes Receiving in-
owned vehicles, for preventive maintenance/ charge
PNP and BFP repair with complete details DGS
vehicles assigned 1.2. Stamp and indicate the
to Cebu City: date, time and signature of
the receiver
1. Submit letter 1.3. Encode request letter to none 10 minutes
request for the “GSO Tracer System”
preventive
maintenance/ 1.4. Attach green slip to the
repair with letter request
complete details 1.5. Approve letter request none 4 hours Department
Head
For City owned DGS
vehicles: 1.6. Assign request to proper
Proceed to Step 2 personnel in-charge
1.7. Update the “GSO Tracer none 20 minutes Record and

system” by encoding the Communication
assigned personnel and the Section in-
action taken charge
1.8. Print “List of DGS
Transactions” for the release
of signed
communications/documents
to concern
action
transaction as to proof of personnel
receipt DGS
371
1.11. Prepare endorsement
letter to the Office of the
Mayor
1.12. Forward the letter none 15 minutes Liaison Officer
request for preventive DGS
maintenance/ repair to the
office of the mayor for
approval
(Refer to the Citizen’s none 2 days, 1 hour Personnel in-
Charter of the Office of the and 11 charge
Mayor) minutes Office of the
Mayor
1.13. Receive the duly none 5 minutes Receiving in-
approved letter request for charge
preventive maintenance/ DGS
repair
1.14. Log details in the
computer
1.16. Forward the approved none 1 hour
letter request for preventive
maintenance/ repair to
ERMM
2. Submit 2. Receive documents none 5 minutes Receiving clerk
documents submitted (Administrative
Section)
For Barangay DGS
owned vehicles,
PNP and BFP
vehicles assigned
to Cebu City:
Letter request for
preventive
maintenance/
repair duly
approved by the
mayor and duly
filled out
Preventive
Maintenance
Service (PMS)
Notification/
Schedule
For City owned

vehicles:
Duly filled-out
Preventive
Maintenance
Service (PMS)
notification
/schedule
3. Secure Work 3. Issue Work Order Form none 5 minutes Administrative
Order Form Aide
(Warehouse
372
Section)
ERMM
4. Present Work 4.1. Receive Work Order none 5 minutes PMS Section
Order Form to Form Head
PMS Section Head ERMM
4.2. Assign mechanic to
handle to repair
5. Waits while 5.1. Do under chassis none 20 minutes Mechanic
assigned mechanic washing ERMM
checks the 5.2. Inspect vehicle
condition of the 5.3. Enter diagnosis in Work
vehicle Order Form
5.4. Remove defective parts
5.5. Contact spare parts none 5 minutes

warehouse as to availability
of parts needed for repair
6. Get notification 6.1. Notify client on the none 5 minutes Mechanic
on the availability availability of parts ERMM
of parts If available: none 7 days
6.2. Proceed to step 6.18
If not available:
6.3. Fill up Spare Parts
Request Form (SPRF)
6.4. Verify the parts Supervisor
requested and sign the SPRF ERMM
6.5. Approve the SPRF Division Head

ERMM
6.6. Submit SPRF to Mechanic
warehouse section ERMM
6.7. Prepare Request for Admin Aide
Price Quotation (RPQ) ERMM
Warehouse
6.8. Canvass prices from Canvasser
three (3) suppliers ERMM
Warehouse
6.9. Prepare abstract of Admin Aide
Prices ERMM
6.10. Submit abstract to Warehouse
DGS head for purchase
approval
6.11. Approve the abstract Department
Head
DGS
6.12. Return abstract to Releasing clerk
ERMM Division DGS Admin
Division
6.13. Issue cash to Disbursing
canvasser/ purchaser Officer
ERMM Division
373
6.14. Sign cash voucher Canvasser/
Purchaser
6.15. Purchase parts / ERMM
supplies warehouse
6.16. Receive parts / Storekeeper

supplies purchased ERMM
warehouse
6.17. Inform concerned
supervisor or mechanic on
the availability of parts
6.18. Fill up Store Issue none 5 minutes Mechanic
Sheet (SIS) ERMM
6.19. Approve SIS none 5 minutes Division Head
ERMM
6.20. Withdraw parts/ none 10 minutes Mechanic
supplies from warehouse ERMM
6.21. Installs new parts, none 1 day

repairs other seen defects
6.22. Road test repaired

vehicle
6.23. Inspect work done by Supervisor
mechanic ERMM
6.24. Perform auto car Quality Control
detailing and washing Section in-
charge
ERMM
7. Rate quality of 7. Return work order form to none 5 minutes Supervisor
work done client for rating ERMM
8. Sign Work 8. Receive and sign duly none 5 minutes
Order Form and rated Work Order Form for
submit the same to filing
section supervisor
9. Receive gate 9. Issue gate pass none 5 minutes
pass
10. Present gate 10.1. Receive and verify gate none 5 minutes Guard on duty
pass to guard on pass DGS
duty 10.2. Inspect and releases
vehicle
Barangay owned vehicle with 4 days and 56
available parts minutes
Barangay owned vehicle 11 days and
without available parts 56 minutes
Total none 1 day, 1 hour
City Owned vehicle with
and 25
available parts
minutes
8 days, 1 hour
City Owned vehicle without
and 25
available part
minutes
374
8. PROCESSING OF INSURANCE CLAIMS OF ALL MOVING AND FIXED
ASSETS OF CEBU CITY GOVERNMENT
Ensure that all insured moving and fixed assets of the Cebu City Government can claim
insurance in case of theft or accidents for moving assets and in case of calamities (like
theft, fire, earthquake, typhoon and other man-made and natural disaster) for fixed assets.
Office or Department of General Services (DGS) Property Management Division

Division: (PMD) Asset Management Registration and Insurance Section
Type of G2G – Government to Government
Transaction: G2C – Government to Client
Who may avail: All Cebu City Hall Departments and Offices including National Offices
and public sectors
Letter request for insurance claim with the
following supporting documents: (1 original Requesting party
and 1 photocopy)
✓ Police Report (Theft, Accidents)
LTO Traffic Police, PNP, BFP or Disaster
✓ Incident Report (Theft, Accidents, Fire and
Office
other man-made and natural disaster)
1. Submit letter 1.1. Receive letter none 5 minutes Secretary
request for request for insurance PMD Asset
insurance claim with claim with the following Management
the following supporting documents: Section
supporting ✓ Police Report (Theft,
documents: Accidents)
✓ Police Report ✓ Incident Report (Theft,
(Theft, Accidents) Accidents, Fire and
✓ Incident Report other man-made and
(Theft, Accidents, natural disaster)
Fire and other 1.2. Check the none 15 minutes
man-made and completeness of the
natural disaster) documents submitted
1.3. Record request none 5 minutes
details in the logbook
1.4. Assign request to none 5 minutes
PMD Asset Management
Registration and Insurance
Section
1.5. Prepare endorsement none 1 hour Personnel in-
letter to GSIS charge
PMD Asset
Management
Registration and
Insurance
Section
375
1.6. Submit request to Liaison Officer
GSIS for approval of DGS
request
1.7. Wait for the approval Refer to the Citizen’s Charter of GSIS
from GSIS
1.8. Receive notification none 10 minutes Personnel in-
from GSIS on the status of charge
request PMD Asset
2. Receive 2.1. Notify requesting none 5 minutes Management
notification on the party on the status of Registration and
status of claim claim Insurance
If not approved: Section
End of process
If approved:
Continue the process
For moving assets: none 1 day Personnel in-
2.2. Canvass for repair charge
estimates from three auto PMD Asset
shops Management
Registration and
2.3. Submit quotations Insurance
from three (3) auto shops Section
to GSIS for approval of the
lowest quotation
For fixed assets:

Skip this step
For moving assets: Refer to the Citizen’s Charter of GSIS
2.4. Wait for the approval
of GSIS
For fixed assets:

2.5. Wait for GSIS to send
adjuster to check the area
and approval
For moving assets: none 5 minutes Personnel in-
2.6. Receive notification charge
from GSIS on the approval PMD Asset
of request and the name Management
of awarded shop for repair Registration and
Insurance
For fixed assets: Section
2.7. Receive notification
from GSIS on the approval
of request and the
monetary compensation of
the damage property
3. Submit vehicle to For moving assets: none 5 minutes

awarded shop for 3. Inform end user to
repair submit vehicle to awarded
shop for repair
For fixed assets:
376
Skip this step
4. Claim repaired For moving assets: none 5 minutes

vehicle from 4.1Monitor and Inform end
awarded shop user claim repaired vehicle
from awarded shop
For fixed assets:
4.2 Claim GSIS Insurance
Compensation
Fix 1 hour and 55
asset minutes
Approved
Moving 1 day and 2
Total none
asset hours
1 hour and 45
Disapproved
minutes
377
9. PROCESSING OF MOTOR VEHICLE LTO REGISTRATION RENEWAL
Assist in the processing of LTO Registration renewal of all vehicles owned by the Cebu City
Government assigned to the different departments/ offices.
Office or Division: Department of General Services (DGS) Property Management

Division (PMD) Asset Management Registration and Insurance
Section
Who may avail: All Cebu City Hall Departments/ Offices and other offices authorized
to use City owned vehicles
1. Original copy of Motor Vehicle
Land Transportation Office (LTO)/ MVIS
Inspection Report (MVIR)
2. Original Copy of Certificate of Emission
Compliance (CEC)
Emission Testing Center
3. Original Official Receipt of Emission
Test payment
4. Certificate of Coverage from GSIS PMD Asset Management Registration and
Insurance Section
1. Submit original 1.1. Receive original none 15 minutes Personnel in-
copy of Motor Vehicle copy of Motor Vehicle charge
Inspection Report Inspection Report Asset
(MVIR) and Certificate (MVIR) and Certificate Management
of Emission of Emission Registration and
Compliance with Compliance with Insurance
official receipt official receipt Section
1.2. Check the
completeness of
documents submitted
1.3. Record the
details in the system
2. Receive the refund 2.1. Give the refund Refer to the 10 minutes Personnel in-
for the advance for the advance Citizen’s Charter charge
payment of emission payment of emission of Land Asset
fee fee Transportation Management
Office for the
2.2. Retrieve the 1 day Registration and
computation of
Certificate of Fees Insurance
Registration (CR) and Section
original copy of
Official Receipt (prior
year) of the vehicle
2.3. Prepare all
documents needed for
the renewal of vehicle
✓ Certificate of
Registration (CR)
378
✓ Original Official
Receipt (prior year)
✓ GSIS insurance
policy
✓ Original MVIR
✓ Original Emission
Test Result
✓ Payment for
registration
2.4. Submit all the None 4 hours
documents to LTO
Regional Office
Refer to the Citizens Charter of Land Transportation Office (LTO)
2.5. Claim the none 1 hour Personnel in-
renewed LTO charge
Registration Asset
3. Receive 3.1. Notify client on none 20 minutes Management
notification on the the availability of Registration and
availability of renewed renewed LTO Insurance
LTO Registration Registration Section
3.2. Photocopy the
renewed LTO
Registration
4. Sign and receive 4.1. Instruct client to none 10 minutes
the renewed LTO sign the logbook
Registration
4.2. Release the
photocopy of renewed
LTO Registration
Refer to the
Citizen’s
Charter of
1 day, 5 hours
Land
Total and 55
Transportation
minutes
Office for the
computation of
Fees
379
10. PROCESSING OF RENEWAL OF GSIS INSURANCE FOR ALL MOVING
AND FIXED ASSETS OF CEBU CITY GOVERNMENT
Ensure that all moving and fixed assets of the Cebu City Government are properly insured
with GSIS

Section
Who may avail: All Cebu City Hall Departments/Offices and other offices
authorized to use Cebu City owned moving and fixed assets
1. Duly approved letter request for renewal
of GSIS Insurance with the following details:
Department/Office
✓ Moving Assets: Plate Number
✓ Fixed Assets: Complete address
Asset Management Registration and
2. Previous GSIS Policy
Insurance Section
1. Submit duly 1.1. Receive duly none 5 minutes Secretary
approved letter approved letter request PMD Asset
request together with together with a copy of Management
a copy of the previous the previous GSIS Section
GSIS Policy Policy
1.2. Check the
completeness of
documents submitted
1.3. Record the
approved request in the
logbook
1.4. Assign request to none 5 minutes Secretary
Asset Management PMD Asset
Registration and Management
Insurance Section for Section
processing
1.5. Prepare Summary none 1 day
of Insurance Policies
for renewal
1.6. Approve the
Summary of Insurance
Policies for renewal
Disbursement Voucher
(DV)/ Obligations
Request and Status
(ORAS) forms
380
monitoring and
transmittal forms
1.9. Number each none 5 minutes
supporting document
1.10. Countercheck the none 5 minutes
documents while
attaching the checklist
of supporting document
for pre-audit purposes
1.11. Endorse the none 5 minutes
voucher with attached
documents to Office of
the City Administrator
for signature
2. Wait for the Refer to the Citizen’s 1 day and 14 City
processing of voucher Charter of concerned minutes Administrator
offices: Office of the City
Administrator
Signing of ORAS:
2.1. Office of the City
Administrator
2.2. City Budget Office 1 day and 7 City Budget
hours Officer
City Budget
Office
Processing of 6 days Assigned
vouchers Auditor
Pre-audit and Office of the City
indexing: Accountant
Accountant
Certification of 1 day, 5 hours City Treasurer/
Availability of Funds: and 35 Division Head/
2.4. City Treasurer’s minutes Asst. Division
Office Head
CTO
Approval for 1 day and 14 City
payment: minutes Administrator
2.5. City Admin Office Office of the City
Administrator
Preparation of Check: 5 days, 2 Check in-charge
2.6. City Treasurer’s hours and 10 CTO
Office minutes
Signature of Checks: 1 day and 30 City
2.7. City Administrator minutes Administrator
Office of the City
Administrator
Releasing of Check: Refer to the 37 minutes Releasing
2.8. Claim check from Citizen’s Officer
CTO Charter of CTO
CTO
381
2.9. Prepare none 2 hours Personnel in-
endorsement letter to charge
GSIS for the renewal of PMD Asset
insurance policies Management
Section
2.10. Approve Department
endorsement letter Head
DGS
2.11. Pay the renewal none 1 hour Liaison Officer
fee at GSIS Office PMD Asset
Management
Section
2.12. Processing of Refer to the Citizen’s Charter of GSIS
renewal of GSIS
insurance policies
2.13. Claim the none 15 minutes Personnel in-
renewed GSIS charge
insurance policy PMD Asset
3. Receive photocopy 3.1. Photocopy the none 5 minutes Management
of the renewed GSIS renewed GSIS Section
insurance policy insurance policy
3.2. Release
photocopy of the
renewed GSIS
insurance policy
19 days, 4
Total none hours and 20
minutes
382
11. PROVISION OF CITY OWNED BUSES
Provide transportation as requested by the general public for purposes such as

burial/interment, out of town seminars, retreats & other activities
Office or Division: Department of General Services – ERMM and Admin Section

Who may avail: General Public (Cebu City)
1. Duly filled-out City Owned Bus Form or
request letter APPROVED by the OFFICE DGS Office or Requesting party
OF THE MAYOR with complete details
2. Waiver and itinerary for School
activities, Educational Trips, Plant Tours
and the like. The waiver should state that Requesting party
the City Government will not be held liable
for any untoward incident.
3. Approval from Barangay Affairs Office
(BAO) for all request not related to Barangay Affairs Office (BAO)
barangays (private sector/ schools)
PERSON
FEES TO BE PROCESSING
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
PAID TIME
1. Submit duly filled- 1.1. Receive duly none 10 minutes Receiving in-
out City Owned Bus filled-out City Owned charge
Form or request letter Bus Form or request DGS
duly approved by the letter duly approved
Office of the Mayor by the Office of the
with the following Mayor with complete
details: details:
a) Destination a) Destination
b) Travel Date b) Travel Date
c) Travel Time c) Travel Time
d) Place of Pick-up d) Place of Pick-up
and drop-off and drop-off
e) Contact person e) Contact person
f) Contact Number f) Contact Number
1.2. Stamp and
indicate the date, time
and signature of the
receiver
processing of request letter to the “GSO
Tracer System”
2.2. Attach green slip
to the letter request
383
2.3. Approve letter none 4 hours Department
request Head
2.4. Assign request to DGS
charge (ERMM)
encoding the Section in-
assigned personnel charge
and the action taken DGS
release of signed
communications/docu
ments to concern
2.7. Forward the none 2 hours
request to ERMM
2.8. Sign the list of City Owned Bus
transaction as to proof Personnel In-
of receipt charge
2.9. Receive the City none 5 minutes ERMM
Owned Bus form or
request letter duly
approved by the
Office of the Mayor
from DGS Admin
Section
2.10. Verify none 5 minutes
requested schedule if
City Owned Bus is
available
2.11. Verify if request none 5 minutes
is within the
destination limits as
per City Owned Bus
Guidelines
Destination allowed
as follows:
Weekdays
South - Sibonga
North - Carmen
Northeast - Cordova
Weekends
South - Naga
North - Compostela
Northeast – Lapu lapu
384
3. Receive 3.1. Notify requesting none 5 minutes City Owned Bus
notification on the party on the Personnel In-
availability of request availability of request charge
ERMM
For available only: none 10 minutes City Owned Bus
3.2. Give instruction Personnel In-
to pay the charges at charge
the City Treasurer’s ERMM
Office
4. Receive copy of If available: none 10 minutes
request 4.1. Photocopy the
letter request into 2
copies (1 for
requesting party and 1
for file
If not available:
4.2. Return request
letter to requesting
party
5. Pay at the City 5. Receive payment 1. Fuel 20 minutes Miscellaneous
Treasurer’s Office and issue Official Charge of Php Collector
(CTO) Receipt 500.00 CTO
2. Bus Tariff:
NORTH:
Mandaue-
Php2,000.00
Consolacion -
Php2,000.00
Liloan -
Php2,500.00
Danao -
Php3,000.00
Carmen –
Php3,000.00
SOUTH:
Talisay -
Php2,000.00
Minglanilla-
Php2,000.00
Naga -
Php2,500.00
San Fernando
- Php2,500.00
Carcar -
Php3,000.00
NORTHEAST:
Lapulapu -
Php2,000.00
Cordova -
385
Php2,000.00
OTHERS:
City Limit -
Php1,000.00
3. Driver's
Honorarium of
Php 500.00 on
Saturdays,
Sundays,
Holidays and
beyond office
hours (8:00 am
to 5:00pm)
6. Submit Official 6.1. Receive the none 10 minutes City Owned Bus
Receipt of payment Official Receipt of Personnel In-
and wait for the payment charge
approval of requested 6.2. Attach Official DGS
City Owned Bus receipt to the original
copy of request
6.3. Submit original
copy of all approved
City Owned Bus
request to DGS Head
6.4. Approve the none 30 minutes Dept Head
request DGS
6.5. Submit all none 1 hour City Owned Bus

approved City Owned Personnel In-
Bus requests to charge
dispatching DGS
7.Receive notification 7. Notify client on the none 10 minutes City Owned Bus
on the status of the status of request and Personnel In-
request and the provide name of charge
details of the assigned driver, driver’s contact DGS
bus and driver number and bus
number assigned to
the client
8. Show at the place 8. Pick up client at the none 15 minutes Bus Driver
and time of pick-up on place and time DGS
the scheduled date of specified in the
use request
Schedule of pick-up:
a. Government
Activities, Religious
Activities etc.:
From pick-up place to

destination:
386
6:00am to 9:00am
From destination to
pick-up place:
5:00pm onwards
b. Burial/Interment:
From pick-up place to

destination:
11:00am
From destination to
pick-up place:
2:00 – 4:00pm
9. Sign Trip ticket 9. Let the client sign none 5 minutes Bus Driver
provided by driver the trip ticket DGS
1. Fuel Charge of Php 500.00
2. Bus Tariff:
NORTH:
Mandaue-Php2,000.00
Consolacion - Php2,000.00
Liloan - Php2,500.00
Danao - Php3,000.00
Carmen – Php3,000.00
1 day, 1 hour
SOUTH:
Total and 50
Talisay - Php2,000.00
minutes
Minglanilla-Php2,000.00
Naga - Php2,500.00
San Fernando - Php2,500.00
Carcar - Php3,000.00
NORTHEAST:
Lapulapu - Php2,000.00
Cordova - Php2,000.00
OTHERS:
City Limit - Php1,000.00
387
12. PROVISION OF TENTS, TABLES, CHAIRS & STAGES
Provision of tents, chairs, tables & stages as requested by the general public for purposes
such as wake, fiestas and other events.
Office or Division: Department of General Services - BMS

Who may avail: General Public (Cebu City)
BMS Request Form or Letter of request
indicating the following details:
✓ date of use
✓ items to be borrowed
BMS or Requesting party
✓ quantity
✓ contact number
✓ delivery address
✓ return date
1. Submit duly filled- 1.1. Receive duly filled- none 10 minutes Receiving in-
out BMS Request out BMS Request Form charge
Form or request letter or request letter with DGS
with the following complete details
details: 1.2. Stamp and
✓ date of use indicate the date, time
✓ items to be and signature of the
borrowed receiver
✓ quantity
✓ contact number
✓ delivery address
return date
processing of request letter to the “GSO
Tracer System”
2.2. Attach green slip
to the letter request
2.3. Approve letter none 4 hours Department Head
request DGS
2.4. Assign request to
charge (BMS)
encoding the assigned Section in-charge
personnel and the DGS
action taken
388
release of signed
communications/docum
ents to concern
2.7. Forward the none 1 hour
request to BMS
2.8. Sign the list of Receiving In-
transaction as to proof charge
of receipt BMS
2.9. Receive duly filled- none 5 minutes
in BMS Request Form
or request letter with
complete details from
DGS
2.10. Verify the 5 minutes
availability of requested
items
2.11. Forward duly none 10 minutes
filled-in BMS Request
Form or request letter
with complete details to
BMS head for approval
2.12. Approve the none 1 day BMS Head
request DGS
3. Receive notification 3.1. Notify client on the none 5 minutes BMS Receiving
on the status of the status of the request In-charge
request and give 3.2. Get complete 10 minutes DGS
complete delivery delivery details
details to the BMS
Receiving in-charge
4. Receive and 4.1. Deliver the none 1 day STTC Unit In-
acknowledge receipt requested items to the charge
of requested items venue DGS-BMS
4.2. Ask client to sign
the job order form
2 days, 6
Total none hours and 15
minutes
389
13. VERIFICATION OF PROPERTY OWNERSHIP
Issuance of a certificate of ownership for fixed assets owned by the Cebu City Government
for engineering projects both local and national funded, road clearings, property disputes
and private investigations.

Section
Type of Transaction: G2C - Government to Client
Who may avail: All Cebu City Hall Departments and Offices including National
Offices and private sectors
Letter request duly approved by DGS Head
with the following details:
✓ Name of Requestor
✓ Address Requesting party
✓ Purpose
✓ Contact Number/s
✓ Details of the subject property
1. Submit duly 1.1. Receive duly none 10 minutes Secretary
approved letter approved letter request PMD Asset
request 1.2. Check the Management
completeness of Section
document submitted
the system
1.4. Verify the property none 1 day Real Property
from the system in-charge
PMD Asset
1.5. Prepare verification Management
report Section
1.6. Evaluate and none 2 hours Clearance in-
approve verification report charge
PMD Asset
Management
Section
1.7. Approve the none 1 hour CCG Property
verification report Officer
PMD Asset
Management
Section
2. Receive 2. Notify the client on the none 10 minutes Clearance in-
notification on the availability of request charge
availability of
request
390
3. Receive 3.1. Issue collection slip none 10 minutes PMD Asset
collection slip for payment of certification Management
fee Section
3.2. Instruct client to pay
the certification fee at the
(CTO)
4. Pay the Refer to the Citizen’s Charter of City 20 minutes Cashier
certification fee at Treasurer’s Office (CTO) CTO
the City Treasurer’s
Office (CTO)
5. Present Official 5.1. Receive Official none 15 minutes Clearance in-
receipt of payment Receipt of payment charge
5.2. Record payment PMD Asset
details in the logbook Management
Section
5.3. Attach official receipt
to verification report
6. Sign and receive 6.1. Instruct client to sign none 10 minutes Clearance in-
the approved the logbook charge
verification report 6.2. Release verification PMD Asset
report to client Management
Section
1 day, 4 hours
Total none
and 5 minutes
391
INTERNAL SERVICES
1. APPROVAL OF CONSENT AND AUTHORITY TO USE CEBU CITY OWNED

PROPERTIES
Gives consent and authority to Barangay, department / offices to use or construct on a property
owned by the Cebu City Government
Office or Division: Department of General Services – Administrative Division – Record

and Communication Section
Who may avail: Department of Engineering and Public Works (DEPW)
1. Letter request with the following supporting
documents:
• Consent and authority to use/construct on
properties owned Cebu City Government Department of Engineering and
• Endorsement from the requestor Public Works (DEPW)
• Duly approved locational clearance
• Duly approved locational plan
• Duly approved sketch plan
request with request with supporting charge
supporting documents documents DGS
1.2. Stamp and indicate
the date, time and
2. Wait for the 2.1. Encode request letter none 10 minutes
processing of request to the “GSO Tracer
System”
the letter
2.3. Evaluate and forward none 4 hours Dept. Head
to Asset Manager for DGS
verification
taken DGS
release of signed
communications/document
s to concern
392
action
2.7. Assigned personnel none 5 minutes Asset Manager
sign the list of transaction DGS
as to proof of receipt
2.8. Evaluate and verify none 1 hour
the property
2.9. Note down
verification result
2.10. Approve the none 1 hour Dept. Head
consent and authority to DGS
use or construct on
property owned by the
Cebu City Government
3. Receive 3. Notify requesting party none 5 minutes Releasing in-
notification on the on the availability of charge
availability of response to request or DGS
response to request concern
or concern
4. Sign and receive 4. Assist client to sign the none 5 minutes
the response to logbook or file copy of
request / concern response to request/
concern
6 hours and
Total none
55 minutes
393
2. PROCESSING OF NEW/ RE-ISSUANCE/ TRANSFER OF
ACKNOWLEDGEMENT RECEIPT OF EQUIPMENT (ARE)
Processing of New/ Re-issuance/ Transfer of Acknowledgement Receipt of Equipment

(A.R.E.) for Property, Plant and Equipment of the Cebu City Government

(PMD)
Who may avail: All Cebu City Hall Departments and Offices
1. Duly filled-out request form, signed by the
accountable office and approved by the Head of Office
Additional requirements for New A.R.E.:
2. Warranty Card (original and photocopy)
3. Photocopy of Acknowledgement Receipt and
Inspection Report (AIR)
4. Photocopy of Purchase Order (PO) Requesting Department/Office
5. Photocopy of Invoice
6. Photocopy of Purchase Request (PR)
7. Photocopy of Obligation Request and Status (ORAS)
8. Photocopy of Disbursement Voucher (DV)
For New A.R.E. (vehicles only)
9. Original Official Receipt Property Management Division
10. Original Certificate of Registration GSIS Insurance (PMD)
Policy (original and photocopy)
1. Submit duly filled- 1.1. Receive duly filled- none 15 minutes Division
out request form, out request form, signed Secretary
signed by the by the accountable officer PMD Asset
accountable officer and approved by the Head Management
and approved by the of office with supporting Section
Head of office with documents
supporting documents 1.2. Check the
completeness of
documents submitted
1.3. Encode details in the
system
1.4. Transact the none 1 day Inventory
Acknowledgement Receipt System in-
of Equipment (ARE) charge
Steps: PMD Asset
1.4.1. Open Inventory Management
System Application Section
1.4.2. Click Transactions
of the Inventory System
Application to transact
394
New/ Re-issuance/
Transfer of
of Equipment (ARE)
1.4.3. Print New/ Re-
issuance/ Transfer of
of Equipment (ARE)
1.5. Print the
of Equipment (ARE)
2. Receive the 2. Release the
Acknowledgement Acknowledgement Receipt
Receipt of Equipment of Equipment (ARE) to
(ARE) requesting department /
office
3. Sign and approve 3. Instruct claimant to
the Acknowledgement have the
Receipt of Equipment Acknowledgement Receipt
(ARE) of Equipment (ARE)
signed by the accountable
officer and approved by
the Head of Office
4. Submit duly signed 4.1. Receive the duly none 10 minutes Division
and approved signed and approved Secretary
Acknowledgement Acknowledgement Receipt PMD Asset
Receipt of Equipment of Equipment (ARE) Management
(ARE) 4.2. Record the duly Section
signed and approved
of Equipment (ARE) in the
system
4.3. Verify and signify 10 minutes Inventory
inspection of the item on Verification
the duly signed and Personnel
approved PMD Asset
Acknowledgement Receipt Management
of Equipment (ARE) Section
4.4. Countersign the 5 minutes CCG Property
Acknowledgement Receipt Officer
of Equipment (ARE) PMD Asset
Management
Section
4.5. Approve the 1 hour Department
Acknowledgement Receipt Head
of Equipment (ARE) DGS
4.5. Record the verified 5 minutes Division
and signed as inspected Secretary
item in the system PMD Asset
Management
Section
395
4.6. Post the duly signed none 5 minutes Inventory
and approved System in-
Acknowledgement Receipt charge
of Equipment (ARE) PMD Asset
5. Sign and receive 5.1. Instruct claimant to none 5 minutes Management
the Acknowledgement sign the logbook Section
Receipt of Equipment 5.2. Release the
(A.R.E.) Acknowledgement Receipt
of Equipment (A.R.E.) to
claimant
1 day, 1 hour
Total none and 55
minutes
396
3. PROCESSING OF PROPERTY ACCOUNTABILITIES (MR
ACCOUNTABILITIES)
Processing of request for updated list of Accountabilities for all Cebu City Government
owned properties issued under the name of requesting party

(PMD)
1. Duly filled-out, signed and approved
DGS PMD Front Desk
Request Form
1. Submit duly 1.1. Receive duly none 15 minutes Division
filled-out, signed filled-out, signed and Secretary
and approved approved request form PMD Asset
request form 1.2. Check the Management
completeness of Section
request
1.3. Record the
request in the system
1.4. Transact the none 10 minutes Inventory System
Property in-charge
Accountabilities (MR PMD Asset
Accountabilities) Management
Steps: Section
1.4.1. Open Inventory
System Application
1.4.2. Click Inquiry of
Accountabilities (MR
Accountabilities)
1.5. Print the updated
list of Accountabilities
issued under the name
of the requesting party
4. Sign and receive 4.1. Instruct claimant none 5 minutes
the Property to sign the logbook
Accountabilities 4.2. Release the duly
(MR filled-out, signed and
Accountabilities) approved request form
to claimant
397
4. PROCESSING OF PROPERTY RETURN SERVICE (PRS)
Processing of Property Return Service (PRS) for Property, Plant and Equipment of the Cebu
City Government that are non-serviceable or not needed by the Department/Office

(PMD)
1. Duly filled-out request form, signed by the
accountable office and approved by the Head Requesting Department/Office
of Office
1. Submit duly filled- 1.1. Receive duly filled- none 15 minutes Division
out request form, out request form, signed Secretary
signed by the by the accountable officer PMD Asset
accountable officer and approved by the Head Management
and approved by the of Office Section
Head of Office 1.2. Check the
completeness data
provided
the system
1.4. Transact the Property none 1 day Inventory
Return Service (PRS) System in-
Form charge
Steps: PMD Asset
1.4.1. Open Inventory Management
System Application Section
1.4.2. Click Transaction of
Property Return Service
(PRS) Form
1.5. Print the Property
Return Service (PRS) form
2. Sign and approve 2. Instruct claimant to

the have the
Acknowledgement Acknowledgement Receipt
Receipt of of Equipment (ARE)
Equipment (ARE) signed by the accountable
officer and approved by
the Head of Office
3. Submit duly 3.1. Receive the duly none 10 minutes
signed and signed and approved
approved Acknowledgement Receipt
Acknowledgement of Equipment (ARE)
398
Receipt of 3.2. Schedule hauling of 30 minutes Asset Disposal
Equipment (ARE) item/s to be returned in-charge
4. Receive 4. Notify requesting party PMD Asset
notification on the on the hauling date/time Management
date/time of hauling Section
of item/s to be
returned
5. Return the item/s 5.1. Haul the item/s for none 1 day Asset Disposal
indicated in the return indicated in the in-charge
Property Return Property Return Service PMD Asset
Service (PRS) form (PRS) form Management
5.2. Verify and signify the Section
receipt of the item/s
indicated in the Property
5.3. Prepare report on the
status of item/s hauled
5.4.. Approve the duly none 5 minutes CCG Property

verified Property Return Officer
Service (PRS) form PMD Asset
Management
Section
5.5. Post the duly signed none 5 minutes Inventory
and approved Property System in-
Return Service (PRS) form charge
6. Sign and receive 6.1. Instruct claimant to none 5 minutes PMD Asset
the Property Return sign the logbook Management
Service (PRS) form 6.2. Release the Property Section
to claimant
2 days, 1 hour
Total none and 10
minutes
399
5. PROVISION OF BUILDING MAINTENANCE SERVICES
Provision of maintenance services for Air Conditioning, Carpentry/Masonry, Communication,
Janitorial, Housekeeping, Metal Works, Glass Works, Plumbing, Electrical, Painting, Welding
works, Fabrication, Rewinding, Upholstery and office disinfection.
Office or Division: Department of general Services - BMS

Letter of Request specifying the details of work
Requesting party
requested, contact person and contact number
1. Submit Letter 1.1. Receive letter request
Receiving In-
request with with complete details of work
none 5 minutes charge
complete details of requested, contact person
BMS
work requested, and contact number
contact person and 1.2. Approve the request
contact number Head of Office
none 1 hour
1.3. Assign personnel to BMS
handle the request
1.4. Set schedule of repair
none 5 minutes Assigned
Personnel
2. Assist assigned 2.1. Perform the work BMS
none 2 days
personnel requested
3. Sign the work 3.1. Ask client to sign work Personnel in-
order form order form none 5 minutes charge
BMS
2 days, 1 hour
Total none and 15
minutes
400
DEPARTMENT OF
PUBLIC SERVICES
(DPS)
EXTERNAL SERVICES
401
1. DELIVERY OF POTABLE WATER
This service caters to delivery of clean water to different mountain barangays with no source
of potable water.
Office or Division: Department of Public Services

Who may avail: General Public-Mountain Barangays
Request letter addressed to the Department Head Prepared by the requesting party
that must contain:
a. Name of the person requesting
b. Complete Address
c. Contact number
d. Sketch
1. Submit request 1.1. Receive the letter None 2 minutes Receiving Clerk
letter addressed to the request DPS
Department Head
1.2. Record the request None 3 minutes Receiving Clerk
in the Log Book DPS
2. Wait for the 2.1. Endorse the request None 2 minutes Secretary of
approval of the letter to Department Department
request and schedule Head Head
of delivery of potable DPS
water 2.2. Read and evaluate None 1 day Department
the request letter Head
DPS
2.3. Assign the request None 1 minute Department
letter to concerned Head
Division Head attach with DPS
route slip
2.4. Endorse the None 1 minute Secretary of
approved letter request Department
to Records Section Head
DPS
2.5. Endorse the None 2 minutes Receiving Clerk
approved letter request DPS
to Division Head
2.6. Received the None 1 minute Division Head
approved request letter In-charge
DPS
2.7. Record and Log None 1 minute Secretary of
approved request letter Division Head
DPS
2.8. Prepare Work Order None 10 minutes Secretary of
Division Head
DPS
2.9. Approve Work Order None 2 minutes Division Head
402
In-charge
DPS
2.10. Issue Work Order None 2 minutes Secretary of
to the team leader Division Head
DPS
2.11. Dispatches the None 2 minutes Division Head
team In- charge
DPS
2.12. Deliver the None 30 minutes Artesian Wells
Portable Water Personnel
3.Sign the 3.Get the signed None 5 minutes Division Head
accomplishment report accomplishment report In- charge
for office filing DPS
1 day, 1 hour,
Total None and 4 minutes
403
2. PROVISION OF PORTABLE SERVICES
This service caters to delivery of clean portable toilets to all requisitioners within or outside
the city for event activity or emergency.
Office or Division: Department of Public Service

Who may avail: General Public-Cebu City
Request letter addressed to Department Head Prepared by the requesting party
that contains:
b. Complete Address
c. Contact number
d. Sketch
e. Event/Activity
1.Submit request letter 1.1. Receive the letter None 2 minutes Receiving Clerk
addressed to the request DPS
Department Head
1.2. Record the request None 3 minutes Receiving Clerk

in the Log Book DPS
2. Wait for the approval 2.1. Endorse the None 2 minutes Secretary of
of the request and request letter to Department
scheduled of delivery of Department Head Head
Portable Toilets DPS
2.2. Read and evaluate None 1 day Department
DPS
Portalet. in-charge DPS
attach with route slip
to Receiving Clerk Head
DPS
to Portalet in- charge
2.6. Receive the None 1 minute Portalet in-
approved request letter charge
DPS
2.7. Record the None 1 minute Portalet in-
approved request letter charge
for scheduling DPS
404
2.8. Check the None 1 minute Portalet in-
availability of portable charge
toilets DPS
2.9. Set schedule to None 1 minute Portalet in-
deliver the request charge
DPS
2.10. Deliver the None 1 day Portalet in-
number of units charge
DPS
2 days and 15
Total None minutes
405
3. REPAIR AND INSTALLATION OF CEBU CITY LIGHTS
This service ensures that all city streets are well-lighted within Cebu City and identified
DEFECTIVE lamps are acted promptly.
Office or Division: Department of Public Services

Who may avail: General Public-Cebu City
Request letter addressed to the Department Head Prepared by the requesting party
that contain:
b. Complete address
c. Contact number
d. Sketch of the exact VECO post
e. Post number
letter addressed to request DPS
the Department Head 1.2. Record the request None 3 minutes Receiving Clerk
in the Log Book DPS
of repair/installation DPS
DPS
Division Head attach with DPS
. route slip
DPS
to Division Head
2.6. Receive the None 1 minute Division Head
approved letter request In-charge
DPS
2.7. Segregate the None 10 minutes Secretary of
as per district and DPS
barangay
Division Head
DPS
406
2.9. Approve by Division None 2 minutes Division Head
Head In-charge
DPS
2.10. Issue Work Order None 2 minutes Secretary of
to the Team Leaders Division Head
DPS
2.11. Sign issue slip of None 5 minutes DPS TEAM
supplies needed LEADERS
DPS
2.12. Withdrawal of None 15 minutes DPS TEAM
DPS
2.13. Dispatches the None 10 minutes DPS TEAM
team LEADERS
DPS
2.14. Repair the Lights None 15 minutes Street Lighting
Personnel
DPS
2.15. Install the Lights None 10 minutes Street Lighting
Personnel
DPS
3.Sign the 3. Get the signed None 5 minutes Division Head
accomplishment accomplishment report In-charge
report based on the for office filing. DPS
findings of the team
1 day, 1 hour,
and 36
Total None
minutes
407
4. REPAIR OF WATER SUPPLY FACILITIES
This service ensures that all public non-functional or defective water supply facilities be
repaired.
Office or Division: Department of Public Service

Request letter addressed to the Department Prepared by the requesting party
Head that must contain:
a. name of the person requesting
b. complete address
c. contact number
d. Sketch
letter addressed to request DPS
the Department Head 1.2. Record the request None 3 minutes Receiving Clerk
in the Log Book DPS
of repair DPS
DPS
Division Head with attach DPS
route slip
DPS
to Division Head
2.6. Received the None 1 minute Division Head
approved request letter In-charge
DPS
2.7. Record and Log None 1 minute Secretary of
DPS
Division Head
DPS
2.9. Approve Work Order None 2 minutes Division Head
In-charge
408
DPS
2.10. Work order issued None 2 minutes Secretary of
to the team leader Department
Head
DPS
2.11. Sign issue slip of None 5 minutes DPS TEAM
2.12. Withdrawal of None 15 minutes DPS TEAM
Supplies needed LEADERS
2.13. Dispatches the None 10 minutes Division Head
team In-charge
DPS
2.14. Repair the Water None 1 hour Division Head
Facilities In-charge
DPS
3.Sign the 3.Get the signed None 5 minutes Division Head
accomplishment accomplishment report In-charge
report for office filing. DPS
1 day, 2 hours
Total None
and 2 minutes
409
DEPARTMENT OF
MANPOWER
DEVELOPMENT AND
PLACEMENT
(DMDP)
EXTERNAL SERVICES
410
1. ASSISTANCE TO COMPANIES FOR JOB VACANCY POSTINGS
This service caters to private companies who wish to advertise and publish job vacancies
through tri-media and posting in the DMDP and Cebu City Hall bulletin boards, and Cebu
City Website.
Office or Division: Department of Manpower Development and Placement

Who may avail: 1. Private companies and employers
2. Private Recruitment Agencies
3. Private Recruitment and Placement Agencies
Who wish to advertise and publish job vacancies through tri-media
and posting in the DMDP and Cebu City Hall bulletin boards, and
Cebu City Website
1. Letter of Intent to post job vacancies addressed Private Company
to DMDP Head of Office
2. Copy of certification SEC, DTI, CDA, DOLE DTI, SEC, DOLE
whichever is applicable
3. Proof of net worth amounting to Company Asset Records
Php500,000.00 or paid-up capital of
Php2,000,000.00
4. List of job vacancies for local employment and Applicants needed for the applied
job orders for overseas employment company
5. DOLE Permit for local and POEA permit for DOLE
overseas employment
6. Contact Person with telephone number Contact of the applicant company
7. Company Address and Specific Landmarks Companies Record
1. Send letter of intent 1.1 Receive and check None 5 minutes Labor
together with pertinent the letter of intent and Employment
documents pertinent documents Officer
1.2 Indorse the letter with None 5 minutes Labor
the vacancies and job Employment
order attached to the Officer
PESO Manager for
proper action
1.3 Act on the letter of None 2 minutes Labor
intent for approval Employment
Officer/ PESO
Manager
1.4 Encode the Job None 2 hours Labor
vacancies in the list of Employment
vacancies for Officer
advertisement and
posting
411
1.5 Forward the None 30 minutes Labor
approved summary of job Employment
vacancies to the Officer
radio/television
/newspaper and Public
Information Office for
advertisement and
posting
2. Follow Up on 2. Give None 3 minutes Labor
update/information from update/information to the Employment
DMDP Labor client Officer
Employment Officer on
the status of vacancy
posting and
advertisement
TOTAL None 2 hours and

45 minutes
412
2. CONDUCT OF SPECIAL PROGRAM FOR EMPLOYMENT OF STUDENTS
(SPES)
A job program for students and out of school youth ages 15 to 30 years old, which aims to
expose poor but deserving students to actual office and field work. The LGU of Cebu City
provides 60% of their salary based on the daily minimum wage in the private sector while
40% is provided by the Department of Labor and Employment (DOLE).

Who may avail: 1. Students
2. Out of School Youth (OSY)
3. Dependents of Displaced or Would-be Displaced workers
1. Duly accomplished National Skills DMDP labor office

Registration Program Form
2. Curriculum Vitae / Resume with picture Applicant’s own file
3. Duly accomplished SPES Application Form DMDP labor office
(SPES Form 1)
4. Copy of birth certificate or any document that PSA
shows his/her date of birth
5. Certification by the School Registrar as to: Previous school attended
6. His/her last enrollment; and
7. His/her average passing grade or a copy of the
original class card or Form 138
8. 6. For OSY and Dependents of displaced or Barangay where the applicant resides
would-be displaced workers- Certification from
the Barangay or Social Welfare Office
9. 7. Endorsement from the respective Barangay Barangay where the applicant resides
1. Submit 1.1 Receives requirements None 20 minutes Labor

complete Employment
requirements 1.2 Review the Officer
SPES Focal completeness of documents
person
1.3 Schedule applicant for
examination
2. Take the 2. Guide the applicant None 90 minutes Labor

scheduled during the examination Employment
examination Officer
3. Check the 3.1. Inform the applicant of None 30 minutes SPES Focal
examination result the examination result one person
(1) day after the
examination date.
413
3.2 Inform the applicant for None 10 minutes SPES Focal
the interview schedule date Person
3.3 Advise the applicant to None 30 minutes SPES Focal
wait for the result of the person
interview thru text, call or
email one (1) day after the
interview.
4.Approach 4. Provide priority number None 3 minutes Labor
Employment for interview Employment
Officer for Officer
interview
5.Sit down/ wait to 5.1 Conduct preliminary 5 minutes Authorized

be called interview Interviewer or
Labor
Employment
Officer
5.2 Conduct student’s None 15 minutes Authorized

qualifications job matching Interviewer or
with the requirements of Labor
vacancies of participating Employment
employers Officer
5.3 Prepare job referrals for None 10 minutes Authorized
employers’ consideration Interviewer or
Labor
Employment
Officer
6. Claim referral 6.1 Log the issued referral None 3 minutes Labor
letter letter Employment
Officer
6.2 Let the applicant sign in
the logbook
7. Proceed to the 7.Provide applicants with None 2 minutes Labor

company you are company location and Employment
referred to landmarks Officer
TOTAL None 3 hours and 38

minutes
414
3. FACILITATION OF JOB FAIR PERMIT APPLICATION OF CEBU CITY
COMPANIES TO DEPARTMENT OF LABOR & EMPLOYMENT (DOLE)
To assist the companies in Cebu City to secure permit to conduct for a job fair, the
Department of Manpower Development & Placement / Public Employment Service Office
(PESO) will endorse their Job Fair Permit Application to the Department of Labor &
Employment (DOLE).

Type of Transaction: G2B-Government to Business
Who may avail: Cebu City Private Companies/Non-Government Organizations/
Recruitment Agencies/ Job Fair Sponsors / Organizers
1. Duly accomplished Job Fair Permit DOLE Office
Application Form (JF Form 1)
2. Copy of the Certificate of Registration DTI, DOLE, CDA Office
with DTI, SEC, CDA, DOLE whichever is
applicable
3. List of participating entities with their Phil. Job net site
respective Phil-Job Net user account
4. Copy of valid NBI/Police Clearance of the NBI & Police Office
owner(s), partner(s), or officer(s) of the
Sponsor / Organizer
5. Must have a minimum net worth of Five Companies Records of Assets (applicant)
Hundred Thousand Pesos (Php
500,000.00) or a paid-up capital of Two
Million Pesos (Php 2,000,000.00)
6. Copy of appropriate license or Companies Records (applicant)
registration of participating entities
7. List of job vacancies for local Companies need list (applicant)
employment or approved job orders for
overseas employment
8. Location map and layout of the venue Google Map Site
1.Submit Job Fair 1. Receive Job Fair None 20 minutes Labor Employment
Permit Application Permit Application Officer
Form Form filed by the Job
Fair Sponsor /
Organizer
2.Sit down/ wait to be 2.1 Check the None 5 minutes Labor Employment
called for the result of completeness of Officer
the evaluation requirements
submitted and the
schedule of the Job
Fare
415
2.2 Generate a local None 30 minutes Labor Employment
skills registry through Officer
the Phil-JobNet
System for pre-
matching of skills and
vacancies
2.3 Attach the local None 5 minutes Labor Employment
skills registry to the Officer
Job Fair Application
Job Fair Permit None 2 hours Labor Employment
Application form for Officer
signature of PESO
Manager
3.Claim the job fair 3. Endorse the job fair None 15 minutes Labor Employment
permit application permit application Officer
form duly signed by together with the skills
the PESO Manager registry to the DOLE
and submit the same Field Office for
to DOLE approval
1 hour and 17
TOTAL None
minutes
416
4. FACILITATION OF LIVELIHOOD TRAINING PROGRAM
This service aims to provide skills training to the beneficiaries which enable them to grow
sustainable and self-employment programs that provide income at least at par with those of
the minimum wage earners.

1. Letter of Intent to conduct livelihood program From the client
addressed to DMDP Head of office
2. Barangay Endorsement From the barangay
1. Submit letter of 1. Receive and check None 1 minute Livelihood Focal
intent with letter of intent and Person
endorsement from barangay endorsement
the barangay
2. Check list of 2. Wait for chosen None 5 minutes Livelihood Focal
livelihood training livelihood training to be Person
available and availed of by the client
choose the
preferred skills
training to be
availed of
3. Take note of the 3. Plot the training None 1 minute Livelihood Focal
schedule chosen by the client Person
4. Attend the 4. Conduct the training None 2 hours Livelihood
livelihood training training Team
program as
scheduled
2 hours and 7
TOTAL None
minutes
417
5. HANDLE JOBSTART PHILIPPINES PROGRAM
This service refers to the provision of Life Skills and Technical Training Program for the Out of
School Youth, ages 18 to 24 years old.

Classification: Stage 1 - Simple
Who may avail: Out of School Youth (OSY) aged 18 to 24 years old with less than
one year of work experience.
1. Curriculum Vitae / Resume with picture Applicant’s own record
2. Transcript of Records (TOR) for college Previous school attended
graduate
3. High School Diploma or Form 138 for high Previous school attended
school graduate
4. PSA/NSO Birth certificate PSA/NSO office
STAGE 1
1.Submit curriculum 1. Receive submitted None 5 minutes Job Start
vitae/resume and documents Program Focal
other requirements
2. Wait to be called for 2.1 Review and evaluate None 5minutes Job Start
Orientation the submitted documents Program Focal
2.2 Set a date for
Orientation
3.Undergo orientation 3.1 Conduct orientation None 15 minutes Job Start
and contract signing with the applicant Program Focal
and Guidance
Advocacy Focal
DOLE
Representative
Speaker
3.2 Conduct contract None 15 minutes Job Start
signing for the qualified Program Focal
applicants
4. Register to Yes! 4.1 Prepare for Life Skills None 15 minutes Job Start
Academy online Training schedule Program Focal
registration
4.2 Advise participants to
take Life Skills Training
online/onsite
5. 5.1 Check yes academy None 10 minutes Job Start
Register to Yes! for the registered Program Focal
ACADEMY applicants
5.2 Assist applicants in
Yes! ACADEMY
registration
418
STAGE 2
6.Start attending Life 6. Handle the training None 80 hours Labor
Skills Training (LST) and follow through the Employment
from Day 1 to Day 10 Trainees attendance Officer
during Life Skills Training
7. Submit the 7.1 Set a date for None 4 hours Speakers
requirements for Life graduation and Job Start
Skills Training 7.2 Ask the availability of Program
graduation as follows: the Speakers Focal
a. Short Video about 7.3 Make a letter of
jobstart Life Skills invitation of the following
Training experience speakers
b. 2x2 soft copy ID 7.4 Make a list of the
Picture awardees
7.5 Print out Certificate
of Completion and
certificate of recognition
7.6 ask the trainees to
submit short video about
jobstart LST experience
7.7 Ask trainees to
submit 2x2 picture soft
copy for Virtual
Graduation purposes
8. Attend Life Skills 9. Conduct Life Skills None 4 hours Speakers
Training graduation Training graduation and Job Start
Program
Focal
STAGE 3
9. Submit Resume for 8.1 Inform the partner None 10 minutes Job Start
Technical Training employee for the Program
and Internship technical training and Focal
internship
8.2 Ask the employer to
submit MOA and work
plan
10. Undergo Initial 9.1 Enter the employer None 10 minutes PESO
interview from the and the trainee’s data to Employment
Employer the PEIS Information
System
Focal
9.2 Print-out Monthly None 8 hours PESO
Progress Report every Employment
5th day of the month Information
from PEIS System focal
Job Start
Program
Focal
11. Endorse qualified 10.1 Monitor the trainees None 5 minutes Job Start
jobstart beneficiary for and the employer Program
technical training Focal
10.2 Endorse resume of None 5 minutes Job Start
419
non-qualifier to wage Program
employment Focal
10.3 Update the PESO None 5 minutes PESO

Employment Information Employment
System (PEIS) Information
System
Focal
12.Endorse qualified 11.1 Ask placement None 30 minutes Job Start
jobstart beneficiary for report from the company Program
internship where the trainees Focal
endorse to
11.2 Update PESO None 10 minutes PESO
Employment Information Employment
System Information
System
Focal
11.3 Make a monthly None 20 minutes Job Start
progress Report Program
Focal
STAGE 1 1 hour & 5
mins
STAGE 2 11 days
STAGE 3 1 day and 1
TOTAL None hour and 35
minutes
TOTAL 12 days 2
hours and 40
minutes
420
6. ISSUANCE OF DIPLOMA/CERTIFICATE FOR DMDP GRADUATES
This service refers to the provision of a diploma/certificate to DMDP graduates as proof of
the completion of a training or a course.

Who may avail: DMDP Graduates
1. Duly filled up request form DMDP Registrar’s Office

2. Valid ID Applicant
3. Original copy of Training Diploma for Previous school issuing Training Diploma
Certificate of Authentication and Verification for Certificate of Authentication and
(CAV) Verification (CAV)
1. Submit the 1.1 Receive the complete None 5 minutes Enrollment
complete requirements Clerk
requirements to the 1.2 Evaluate and check None 30 minutes Enrollment
Enrollment Clerk of the enrollment and Clerk
DMDP terminal report with
stamped copy from
TESDA VII
2.Sit down/wait to 2.1 Produce a certified None 3 minutes Enrollment
be called for true copy of an enrollment Clerk
verification and terminal report
2.2 Forward produced None 2 minutes Enrollment
documents to Registrar Clerk
2.3 Issue a diploma or None 5 minutes Registrar
certification
2.4 Forward the None 8 hours Registrar
certification to the
authorize signatories
2.5 Return signed None 2 minutes Registrar
Certificates or Certificate
of Authentication and
Verification to enrollment
clerk for release
3.Claim the 3.1 Log the documents in None 3 minutes Enrollment
certificate or the logbook Clerk
Certificate of 3.2 Release the requested
Authentication and documents
Verification (CAV)
1 day and 50
TOTAL None
minutes
421
7. PROVISION OF GUIDANCE ADVOCACY CAREER THROUGH CAREER
GUIDANCE AND/EMPLOYMENT READINESS SEMINAR /EMPLOYMENT
COACHING
As requested by the schools or training centers, DMDP conducts seminar/coaching for the
students in order to guide them in choosing the right career path (Career Guidance) - Grade
10 students and to prepare students in the world of work (Employment Coaching) - Grade
12 Students.

Who may avail: Schools (Public & Private)/Training Centers
Letter request for Career School Principal/ School Director
Guidance/Employment Coaching
1. Send /hand in 1.1 Receive letter None 35 minutes Personnel In-
request to DMDP requesting for Career charge
C/o Labor Guidance/ Employment
Employment Coaching from school
Division 1.2 Approve the Request None 30 minutes Head of Office/
Department
Head
1.3 Route the letter to None 30 minutes Personnel In-
Labor and Employment charge
Division
1.4 Set schedule of the None 30 minutes Labor and
seminar Employment
Division
Personnel
1.5 Inform the school None 5 minutes Labor and
regarding the status of Employment
their request/ schedule of Division
the seminar Personnel
2. Attend the 2. Conduct the seminar None 1 hour Personnel In-
seminar charge
3 hours and
Total None
10 minutes
422
8. PROVISION OF JOB EMPLOYMENT OPPORTUNITIES THROUGH JOBS
FAIR
Jobs Fair is an employment facilitation strategy aimed to fast-track the meeting of

jobseekers and employers/overseas recruitment agencies in one venue at a specific date to
reduce cost, time and effort particularly on the part of the applicants. This is open to all
unemployed, skilled and unskilled workers, fresh college graduates, graduates of training
institutions, displaced workers and employees seeking advancement. During the Jobs Fair,
applicants select vacancies suited to their qualifications and employers could interview and
hire on the spot qualified workers.
Office or Division:Department of Manpower Development and Placement

Who may avail: Jobseekers / Job Applicants
General Public
1. Registration Form Registration Table at the Job Fair Site
graduate
school graduate
5. Employment Certificate (if any) Previous employer of the applicant
1. Secure registration 1. Give registration None 10 minutes Registration

form at the registration form Officer
table on site
2.Fill-out the 2. Instruct the client on None 15 minutes Registration
registration form how to fill out the form Officer
properly
3. Submit the duly 3. Receive & review None 15 minutes Registration
filled-out registration the filled-out Officer
form registration form
submitted
4. List down in the 4. Provide shopping list None 15minutes Registration
shopping list form the form Officer
job vacancies to be
applied for as posted
in the shopping board
5. Present the filled- 5.Verify and evaluate None 10 minutes Screening Officer
out shopping list form resume against the
with a copy of resume listed position applied
and other documents/ for
requirements
423
6. Secure and fill-up 6. Issue employer’s None 7 minutes Screening Officer
employers’ action slip action slip
7. Proceed to the 7.1 Receive the None 30 minutes Company

assigned table or presented resume and Representative
room of the company action slip
and present resume 7.2 Conduct interview
and the employers’
action slip to the
employer
8. Receive the 8.1 Sign the employers’ None 5 minutes Company

employers’ action slip action slip Representative
8.2. Give the

employers’ action slip
to the applicant
9. Submit the 9.1 Receive the None 5 minutes Facilitator
employers’ action slip employer’s action slip
to the room facilitator
for recording 9.2 Record the
employers’ action slip
1 hour and 52
TOTAL None
minutes
424
9. PROVISION OF JOB REFERRAL/PLACEMENT PROGRAM
A local employment assistance through the issuance of referral or recommendation letter to

accredited private companies. It also involves the monitoring/ tracking of referred
applicants.

Who may avail: Jobseekers/Job Applicants
General Public
1. Skills Registry Systems (SRS) form DMDP- Labor and Employment Division Office
graduate
school graduate
5. Employment Certificate (if any) Previous employer of the applicant
1.Fill-up the Skills 1. Review the SRS form None 5 minutes Labor
Registry Systems for completeness of Employment
(SRS) form and submit entries Officer
to officer
2. Receive job 2. Hand the job vacancy None 5 minutes Labor
vacancies booklet and booklet to the client Employment
choose which to submit Officer
application
3. Wait for the Referral 3. Prepare the Referral None 15 minutes Labor
letter to be given Letter Employment
Officer
4.Claim referral letter 4. Log the issued referral None 5 minutes Labor
letter and Employment
let the applicant sign in Officer
the logbook
5. Proceed to the 5. Provide applicants None 5 minutes Labor
company being with company location Employment
referred to and landmarks Officer
425
10. PROVISION OF LABOR MARKET INFORMATION
Labor Market Information provides timely relevant and accurate signals on the current labor
market such as in-demand jobs and skills.

Who may avail: Employers
Employees
Jobseekers / Job Applicants
General Public
Letter of Intent addressed to the department Prepared by the client

head of DMDP
1. Submit letter of 1. Receive letter of intent None 5 minutes Receiving Clerk

intent addressed to
the department head
of DMDP
2. Sit down/ wait to be 2.1 Secure approval from None 5 minutes Receiving Clerk
called head of office
2.2 Approve the request None 15 minutes Head of Office
2.3 Forward request to None 5 minutes Receiving clerk

Labor Market Information
(LMI) Officer
2.4 Prepare labor market None 10 minutes LMI Officer
information
2.5 Log the prepared None 5 minutes LMI Officer
labor market information
3. Receive the labor 3. Release labor market None 2 minutes LMI Officer
market information information
47 minutes
TOTAL None
426
11. PROVISION OF ON –THE JOB TRAINING REFERRAL
This service caters to allow student trainee to gain experience working in situations very
similar to those they’ll encounter on daily basis. Hands on method of training improves
knowledge and skills competencies needed for the student trainee to match the various
changes in the industry.

Type of Transaction: G2C - Government to Citizen
Who may avail: Graduate Student - DMDP Technical Vocational Courses
OJT Forms DMDP – Labor Employment Division OJT In-
charge
1. Secure and fill-out 1. Give OJT Form None 5 minutes OJT In-charge
OJT forms
2.Submit the filled- 2. Review and check the None 15 minutes OJT In-charge
up OJT form to the filled-up OJT form from
OJT In-charge the Student Trainee
3.Wait for the 3. Make referral to the None 25 minutes OJT In-charge
referral company
4. Get the complete 4. Give the set of None 5 minutes OJT In-charge
set of filled up form documents to the student
and referral from the trainee
OJT In-charge.
5.Present the 5. Receive and review None 1hour OJT In-charge
documents to the submitted documents
company and submit
back to the DMDP
the copy received by
the company
1 hour and 50
TOTAL None
minutes
427
12. PROVISION OF TECHNICAL-VOCATIONAL SKILLS TRAINING
This service refers to the conduct of training that caters to the constituents of Cebu City
who want to enroll technical and vocational courses such as Culinary Arts, Food and
Beverage Services, Housekeeping, Refrigeration and Air-Conditioning Servicing, Massage,
Garments, Computer Literacy, Static Website Design and Computer System Servicing and
etc. Morning Session- 8:00 AM to 12:00 Noon, Afternoon Session – 1:00 PM to 5:00 PM
and Evening Session - 5:00PM to 9:00 PM

Who may avail: Cebu City Residents who meet the following qualifications:
1. Certified voter of Cebu City
2. At least 18 years old and above
3. At least High School Graduate or equivalent i.e. ALS Passer
4. Able to communicate both oral and written
5. Physically and mentally fit
6. Willing to abide with the rules and ideas of the training center
7. Meet the Technical-Vocational training qualification standards
based on TESDA Competency-Based Curriculum
1. High School Card or Form 138A School attended
2. Certified true copy of Birth Certificate PSA Office/Local Civil Registrar
3. Voter’s Certification or Identification Card COMELEC office
If newly registered, acknowledgement
receipt within three (3) months for new
registration duly issued by the Cebu City
Commission on Election (COMELEC)
4. Accomplished Manpower Profile Form DMDP office
with one passport size black and white or
colored ID Picture
5. White Folder long with fastener Secured by the applicant
6. Additional requirements for those Any diagnostic center
individual who wish to enroll Culinary Arts
and Bartending: Chest X-Ray result taken
within the last six (6) months
The above requirements must be submitted

in photocopy, original copies should be
presented for verification purposes only.
428
1.Submit 1.1 Receive the None 5 minutes Enrollment Clerk
complete documents
documents
1.2 Verify submitted
documents
2.Present for 2. Interview applicants None 25 minutes Enrollment Clerk

interview
3. Take the 3. Conduct examination None 1 hour Enrollment Clerk
examination
4.Sit down/wait to 4.1Check the examination None 30 minutes Enrollment Clerk

be called for the result
result of the exam 4.2 Assess the result of the 20 minutes Enrollment Clerk
exam
5.Get 5.Issue pass slips to the None 5 minutes Enrollment Clerk
examination examination passers
result
6.Proceed to the 6. Inform the applicant to None 5 minutes Enrollment Clerk

enrollment officer proceed to enrollment
table
7.Fill up the 7.1Give Manpower Profile None 1 minute Enrollment Clerk
Manpower Profile Form to the applicant
Form
7.2 Review filled-up None 9 minutes Enrollment Clerk
form/ensures
completeness of data
8.Enroll 8.1Record student enrollee None 3 minutes Enrollment Clerk
to the master list
8.2 Instruct enrollee to None 1 minute Enrollment Clerk

proceed to Registrar
9.Proceed to the 9.1Evaluate enrollment None 3 minutes Registrar
Registrar and data
report to class
according to the 9.2 Sign the Student None 1 minute Registrar
class schedule Admission Slip
given
2 hours and
TOTAL None
48 minutes
429
DEPARTMENT OF SOCIAL
WELFARE SERVICES
(DSWS)
EXTERNAL SERVICES
430
1. IDENTIFICATION OF SOCIAL PENSION BENEFICIARIES
To assist the Department of Social Welfare and Development (DSWD) in identifying the
qualified Social Pension beneficiaries (Senior Citizens who have no pension from SSS or
GSIS)
Office or Division: Department of Social Welfare and Services
Classification: Stage 1: Complex
Stage 2: Simple
Who may avail: 60 years old and above; Registered Voter of Cebu City
1. Application Form for Social Pension DSWS
2. OSCA ID OSCA Office
3. Valid government issued Any government agency/provided by the client
STAGE 1
1. Fill out the logbook and 1.1 Receive the None 30 minutes Administrative
submit the Application Application Form Aide
Form for Social Pension with complete
with complete requirements
requirements 1.2 Conduct home None 3 days Social Worker
visit to assess if the
client is illegible for
the Social Pension
1.3 Encode data in None 15 minutes Social Worker
the Master List of
eligible Social
Pension clients
1.4 Endorse the None 2 hours Social Worker
master list to DSWD
for approval
STAGE 2
2. Verify in their respective 2.1 Inform the None 30 minutes Social Worker
barangay if they are Barangay of the
included in the Final List of qualified Social
Eligible SOC PEN clients Pensioners based
from DSWD FO7 on the final listing
from DSWD
2.2 Assist DSWD None 2 days Social Worker
during the
distribution of
to social pension
beneficiaries
3 days, 2
STAGE 1 None hours and 45
TOTAL minutes
2 days and 30
STAGE 2 None
minutes
431
2. INTERVENTION AND REFERRAL FOR ABANDONED/UNATTACHED
SENIOR CITIZEN TO TEMPORARY/ PERMANENT SHELTER
Intervention for Senior Citizens who are in need of temporary/permanent shelter and
referring to other Non-Government Organizations/ Peoples Organization/ Government
Organization (Ex. Home for the Aged at Barili); free and no limit of stay for the abandoned
Senior Citizens

Who may avail: 60 years old and above
- Abandoned/Unattached Senior Citizens
- Frail, Sick and Bedridden
Registered Voter of Cebu City
1. Valid ID Provided by the client
2. Barangay Certificate of Residency From the barangay
3. Medical Examination From the Physician
4. Psychological Evaluation VSMMC
5. Social Case Study Report From the Social Worker
1. 1. Submit the required 1.1 Receive the None 10 minutes Social Worker
documents documents
1.2 Review the None 10 minutes Social Worker
documents submitted
2. Coordinate with the 2.1 Conduct home None 1 day Social Worker &
in-charge visitation Senior Citizen Staff
2.2 Prepare Social None 1 hour Social Worker &
Case Summary Report Senior Citizen Staff
2.3 Approve the report None 30 minutes OIC - DSWS
3. Receive Social Case 3. Release the Social None 10 minutes Social Worker &
Summary Report Case Summary Report Senior Citizen Staff
4.Coordinate with 4. Assist the None 1 day Social Worker &
Center or Referral placement of the Senior Citizen Staff
senior citizen in the
identified shelter/
center
2 days and 2
TOTAL None
hours
432
3. ISSUANCE OF CERTIFICATE OF INDIGENCY
This service refers to the provision of Certificate of Indigency which is a requirement in
availing the free PAO assistance and/or legal services of socially disadvantaged/indigent
families.
Who may avail: Indigent individuals
1. Barangay Indigency From the barangay
2. Certificate of No Income BIR
3. Certificate of No Landholding/Properties City Assessor’s Office
4. Information of the Case (only defendants From the court
can avail the service)
5. Negative copy Birth Certificate (if PSA/Civil Registrar
corrections of name, gender)
1. Submit the required 1.1 Interview/ assess None 30 minutes Social Worker
documents the client
1.2 Prepare Case None 30 minutes Social Worker
Summary Report and
certificate of indigency
1.3 Approve the Case None 5 minutes OIC-DSWS
Summary Report and
Certificate of Indigency
2. Receive Certificate 2. Release Certificate None 2 minutes Social Worker
of Indigency of Indigency
1 hour and 7
TOTAL None
minutes
433
4. ISSUANCE OF PRE-MARRIAGE COUNSELING (PMC) SLIP
A marriage expectation inventory form will be provided to all couples who wants to get
married. This form is designed to help assess expectation about marriage so that couples
can engage each other into dialogue to make their relationship stronger. The couple will
answer the inventory forms and they will be referred to the City Health Department for the
Pre-Marriage Seminar as scheduled in order to obtain the marriage certificate.

Who may avail: Couples (ages 25 and below) who want to get married
Official Receipt of Php 100.00 as payment Teller/Cashier at City Health Department
for Pre-Marriage Counseling
Referral Slip from City Health Department City Health Department
indicating the date & time of PMC
1.Visit DSWS office and 1. Provide Marriage None 3 minutes Administrative Aide
present the referral slip Expectation
from City Health Inventory Form &
Department indicating Questionnaire
the date and time of
PMC and the Official
Receipt of Php100 as
payment for Pre-
Marriage Counseling
2.Answer the Marriage 2. Assist couples in None 1 hour Administrative Aide
Expectation Inventory answering the MEIF
Form (MEIF) questionnaire.
3. Receive Pre-Marriage 3. Issue Pre- None 2 minutes Administrative Aide
Counseling Slip Marriage Counseling
Slip
1 hour and 5
TOTAL None
minutes
434
5. ISSUANCE OF TRAVEL CLEARANCE
This service refers to the provision of Certification of Travel Clearance for Children below 18
years old (for local travel only).
Office or Division: Department of Social Welfare Services - Child & Youth Program
Who may avail: Male and Female
Below 18 years old
1. Parent’s Consent (Authorization Letter) Parent’s/ Guardian
2. Barangay Certificate Barangay
3. Ticket Shipping Lines/ Air Lines
4. Affidavit of Guardianship Legal Office
5. Valid ID Gov’t Issued ID
1. Submit the required 1. Receive and check the None 10 minutes Child & Youth
documents documents submitted Staff
2. Coordinate with the 2.1. Conduct Intake/ None 10 minutes Child & Youth
assigned staff Interview Staff
2.2. Prepare the Travel None 10 minutes Child & Youth
Clearance Staff
2.3. Approve the Travel None 10 minutes OIC-DSWS

clearance
3. Claim the issued 3. Release the Travel None 10 minutes Child & Youth
Travel Clearance Clearance Staff
435
6. ORGANIZING AND ISSUANCE OF IDENTIFICATION CARD (ID)TO
WOMEN’S WELFARE ORGANIZATION
To organize Women’s beneficiaries from 80 Barangays, to give orientation, empowerment of
women under RA 9262 and other related human rights, to be able to extend assistance and
provide Identification Card for Women’s Welfare Organization in Cebu City for support and
use to any/legal purpose

Who may avail: Women’s ages 18-59 years old
• Organized women of 80 Barangays
• Without any other organization applied
1x1 ID Picture (For DSWS - Women’s Welfare Provided by client
Organization Identification Card) ID CARD will be provided by DSWS
1. Participate in the 1. Conduct Survey/ None 1 day Social Worker &
Survey/Profiling for Profiling for Women’s Women’s Staff
Women’s Beneficiaries Beneficiaries in
conducted by DSWS coordination with
Staff Barangay Staff
2. Attend the orientation 2.1 Conduct None 2 hours Social Worker &
on Magna Carta Orientation in Magna Women’s Staff
Women’s and other laws Carta Women’s and
concerning women other laws concerning
women
2.2 Prepare Women’s None Social Worker &
Identification Card Women’s Staff
3. Claim the Women’s 2.1 Release the None 2 hours Social Worker &
Identification Card Identification Card Women’s Staff
1 day and 4
TOTAL None
hours
436
7. ORGANIZING SENIOR CITIZENS IN CEBU CITY
This service refers to the activity of organizing the senior citizens in order to update and re-
activate the Cebu City Senior Citizen beneficiaries of the assistance provided monthly.

Who may avail: 60 years old and above
Registered Voter of Cebu City
1. Original Barangay Certification Barangay
2. Original Voters Certification, must be COMELEC
registered voters of Cebu City
3. Authenticated Birth Certificate PSA
4. 2pcs. 1x1 ID Photo Studio/Provided by the client
1. Report to the City 1.1 Conduct None 1 day Social Worker &
Social Welfare courtesy call to the Senior Citizen staff
Development Officer Barangay Captain
(CSWDO) for the re- 1.2 Identify the None Social Worker &
activation of the existing Senior Citizen; Senior Citizen staff
senior citizens officer Officers from 80
from the Barangay barangays of Cebu
City
1.3 Re-activate the None Social Worker &
Senior Citizen Senior Citizen staff
organized group
2.Attend Monthly 2. Conduct None 5 hours Social Worker &
Meeting information Senior Citizen staff
dissemination on the
upcoming activity for
Senior Citizen such
as orientation on RA
9994
1 day and 5
TOTAL None
hours
437
8. PROVISION OF CASE MANAGEMENT AND REFERRAL FOR TEMPORARY
SHELTER FOR CHILDREN IN NEED OF SPECIAL PROTECTION (CNSP)
AND CHILDREN AT RISK (CAR)
This program provides Case Management to Children in Need of Special Protection (CNSP)
and Children at Risk (CAR) cases, and Referral for Temporary Shelter as per assessment of
the Social Worker.
Office or Division: Department of Social Welfare and Services - Child & Youth
Program
Who may avail: Male and Female
Below 18 years old
1. LCR Birth Certificate PSA/LCR
2. Medical Certificate VSMMC/CCMC (Pink Room)
3. Police Affidavit (For filing of Case) Police Station – WCPD Officer
4. Referral Letter from referring party Barangay/ Police Officer
5. Request Letter (for Family assessment) NGO’s & Government Agencies
6. Guardian’s Valid ID (for Family
Government Issued ID
Assessment)
Issuance of CNSP Certificate
1. Certificate of No Records PSA/LCR
2. Affidavit of Guardianship Legal Office
3. Valid ID of intended guardian Government Issued ID
4. Barangay Certificate (for late registration
Barangay
purposes only)
5. School Records/ Baptismal (Optional) School
6. Blotter of Abandonment records
Barangay/ Police Record
(Optional)
7. Death Certificate (for Deceased Parent) LCR
1. Submit required 1. Review submitted None 10 minutes Child & Youth
documents documents Staff
2. Participate with 2.1 Conduct None 3 hours Child & Youth
the Social Worker Intake/Interview Staff
Assigned 2.2 Conduct Assessment None Child & Youth
Staff
3. Coordinate with 3.1 Coordinate with None 2 days Child & Youth
DSWS Staff Barangay wherein the Staff
Child’s Parent/ Guardians
reside
3.2 Conduct Home Visit None Child & Youth
438
for collateral background Staff
information
4. Submit legal 4.1 Issue CNSP None 3 days Child & Youth
documents for Certificate Staff
CNSP Certificate 4.2 Prepare Referral None Child & Youth
Letter and Case Summary Staff
Report
4.3 Prepare referral None Child & Youth
process for Temporary Staff
shelter/ for most secured
relative/environment
5. Participate with 5.1 Conduct Counseling None 2 hours Child & Youth
the Social Worker with client Staff
5.2 Process selection 3 hours Child & Youth

depends on Social Staff
Workers Assessment
a.) Coordinate and

requests for
Conference with the
Center Social Worker
upon the Admission/
turn-over of client in
need of Secured
Temporary Shelter.
(For client in need of
Temporary Shelter)
or
b.) Coordinate with
Relatives’ Barangay
residency and Conduct
Conference with the
Family/relative and
other support system.
(For Client who has
most secure
Family/relative
environment to reside)
5.3 Coordinate with other 2 hours Child & Youth
support system for Staff
Monitoring Child’s Case
and Home Environment, in
preparation for Clients
Termination/Case Closed
6 days, 2
minutes
439
9. PROVISION OF CASE MANAGEMENT SERVICES FOR CHILDREN IN
CONFLICT WITH THE LAW WITHOUT COURT CASES AND REFERRAL
FOR TEMPORARY SHELTER
Provides Case Management Services and referral for a Temporary Shelter for Children in
Conflict with Law (CICL) without court cases and undergoing diversion program in
partnership with the barangay for diversion
Office or Division: Department of Social Welfare and Services - Child & Youth
Program
Who may avail: Children below 15 years old in conflict with the law without court
cases
1. CR Birth Certificate PSA
2. Medical Certificate (Pink Room) VSMMC
3. Affidavit Police Station - WCPD officer
4. Referral letter from referring party GAD Focal/ Police Officer
5. LCR Birth Cert. Optional (dental aging) Civil Registrar/ PSA/ Gov’t Clinic
6. SWAB result (for Covid-19) Any Hospital
7. Spot Report/ Police Report Police Station
8. Request Letter (for Family assessment) NGO’s & Gov’t Agencies
9. Guardian’s Valid ID (for Family assessment) Gov’t Issued ID
1. Present required 1. Review the documents None 10 minutes Child & Youth
documents Staff
2. Coordinate with 2.1 Conduct Intake/ None 30 minutes Child & Youth
the Social Worker Interview Staff
Assigned 2.2 Issue Certification of Child & Youth
None 1 hour
Discernment Staff
2.3 Prepare referral letter Child & Youth
for Temporary None 1 hour Staff
shelter/security
Child & Youth
2.4 Attend Court Hearing None 2 hours
Staff
2.5 Coordinate with Child & Youth
Barangay wherein the 20 minutes Staff
None
Child’s Parent/ Guardians
reside
2.6 Conduct Home Visit for Child & Youth
2 hours
collateral background None Staff
information.
2.7 Coordinate with other
support system for 2 hours Social Worker
None
Monitoring Child’s Case
and Home Environment
440
2.8 Conduct Discharge None 1 hour Social Worker
Conference/ referral for and
AFTER CARE Program Stakeholders
Note: Monitoring of CICL

Activities is conducted by
the Social Worker of DSWS
every month
1 day and 2
TOTAL None
hours
441
10. PROVISION OF DAY CARE SERVICES
This is a program that provides safety and educational services for a better learning
environment to the children while their parents are both working.

Stage 2: Highly Technical
Who may avail: Children under 2-4 years old of:
• Working Solo Parent
• Both Parents are working and no responsible adult is to look
after the child
• Sick Parents
1.Original copy of Birth Certificate of the Child PSA

2. Early Child Care Development (ECCD) Card From the Day Care Worker
STAGE 1
1.Participate in the 1.1 Conduct profiling to None 9 minutes Daycare
profiling conducted by determine the number Workers
the daycare worker of children
1.2 Provide checklist of None 1 minute Daycare
requirements Workers
2.Submit the required 2. Verify the documents None 5 minutes Daycare
documents for the Workers
registration of the child
3. Fill out the Intake 3.1 Provide Intake form None 10 minutes Daycare
Form Workers
3.2 Check the Profile of None 4 hours ECCD Staff
Children using the
ECCD checklist Form
3.3 Encode the Data for None 2 days ECCD Staff
Day Care Pre-school
master listing
3.4 Submit hard copy of None 1 hour ECCD Staff
the data to ECCD
Office – DSWS Division
4. Attend orientation/
4. Conduct orientation/ None 4 hours Social Worker
meeting at the Barangay
meeting with the Technical Staff
Day Care Center parents at the of ECCD
Barangay Program
SECOND STAGE – SCHOOL PROPER
442
5. Report to class as 5. Conduct school None As scheduled Daycare
scheduled classes as Workers
scheduled
3 days, 1 hour
STAGE 1
and 25
TOTAL
minutes
None
As scheduled
STAGE 2
443
11. PROVISION OF FINANCIAL ASSISTANCE TO PERSON WITH DISABILITY
(PWD)
Provides Financial Assistance to Person with Disability living in Cebu City

Classification: Stage 1 – Complex
Who may avail: Person with Disability (PWDs) living in Cebu City
1. Photocopy of PWD ID Provided by client
2. Medical Certification (referral of assistance
Any Hospital
eligibility)
3. Form 03 (Application for Financial
DSWS
Assistance)
4. Certification of Disability (Form 2) DSWS
STAGE 1
1. Fill out Application Form 1.1 Assist the client in None 10 minutes PWD Staff
filling out the form
1.2 Provide checklist None PWD Staff
of requirements
2. Submit required 2. Review the None 5 minutes PWD Staff

documents documents
3. Coordinate with the 3.1 Conduct validation None 10 minutes PWD Staff
assigned personnel through interview
3.2 Approve the 5 minutes OIC-DSWS

application
3.3 Encode personal 10 minutes DSWS Staff
data to PWD System
4. Wait for payroll 4.1. Generate payroll
None 1 hour DSWS Staff
processing
4.2. Print payroll None 2 days DSWS Staff
4.4. Sign payroll None 2 days Officer-in-
Charge
Department of
Social Welfare
Services
4.5. Prepare None 1 day DSWS Staff
Obligation Request
and Status (ORAS)
and Summary of
Payroll
444
STAGE 2
4.6. Sign Obligation None 1 day and 15 City
Request and Status minutes Administrator
(ORAS)
Office of the City
Refer to the Citizen’s Administrator
Charter of the
following offices:
Office of the City

Administrator
Office of the City None 55 minutes Officer-in-
Budget Charge
Office of the City
Budget
4.7. Pre-audit, index None 6 days Office of the City
and process payroll Accountant
Refer to the Citizen’s

Charter of the City
Accounting Office
4.8. Sign payroll by None 1 day Mayor
Local Chief Executive Office of the
Mayor
4.9. Sign payroll by None 1 day Officer-in-
CTO Head Charge
Office of the
City Treasurer
4.10. Prepare & None 8 days, 3 Personnel-in-
Process Cash hours and 51 Charge
Advance minutes Office of the
City Treasurer
4.11. Prepare None 1 day Executive

scheduled/date of Director
distribution Office of the
4.12. Prepare Senior Citizen’s
departments’ area of Affair
assignment
5. Receive the cash 5.1. Deliver the cash None 1 day Disbursing
for Financial to the residence of the Officer
Assistance on applicant/ claimant Office of the City
scheduled date Treasurer
5.2. Validate the None 2 minutes Disbursing
required documents Officer
presented for Office of the City
authenticity Treasurer
5.3. Let the None 1 minute Disbursing
applicant/claimant Officer
sign the payroll Office of the City
Treasurer
5.4. Release the cash None 1 minute Disbursing
to the applicant/ Officer
445
claimant Office of the City
Treasurer
5 days, 1 hour
1ST STAGE None and 40
minutes
TOTAL
19 days, 5
2ND STAGE None hours and 5
minutes
446
12. PROVISION OF FINANCIAL ASSISTANCE TO THE INDIVIDUAL IN CRISIS
SITUATION (EDUCATIONAL, MEDICINE, BURIAL, TRANSPORTATION,
HOSPITAL BILL, TRANSPORTATION AND FOOD ASSISTANCE)
A package of services designed to minimize or reduce helplessness and suffering of individual

or families and communities.

Who may avail: • Indigent
• Individual / families who is in crisis situation
For Educational Assistance From the school/university attended
1 Certificate of Enrollment
2. Statement of Account of School From the school/university attended
3. Barangay Indigency From the barangay
4. Valid ID (2 copy w/ 3 signature) Provided by the client
For Medicine
1. Resident or Non-Resident of Cebu City
2. Clinical Abstract/medical certificate with From the hospital/physician
signature & license number of the
attending Physician (issued within 3
months)/ Doctor’s prescription
3. Certificate of Indigency From the barangay
5. Updated Doctor’s prescription From the hospital/physician
For Burial Assistance
1. Barangay Indigency/
From the barangay
Endorsement/Claimant
2. Valid ID (2 copies) Provided by the client
3. Death Certificate with Registry number Civil Registrar
4. Death Certificate with Registry number Funeral Parlor
For Hospital Bill
1. Medical Certificate/Clinical Abstract
From the hospital/physician
(with signature of attending Physician)
2. Statement of Account (updated) From the hospital
3. Barangay Certificate of Indigency/ From the barangay
Residency
447
4. Valid ID Provided by client
For Transportation
1. Barangay Certificate of Indigency/ From the barangay
Residency
2. Valid ID Provided by client
3. Police Blotter (for victims of pick pockets Police Station
and other similar circumstances where
barangay indigency or valid ID cannot
be presented)
For Food Assistance
1. Barangay Certificate of Residency/ From the barangay
Individual/Unemployed
3. Referral Letter (if applicable)
1.Submit the required 1.1 Review the None 10 minutes Crisis
documents documents Intervention Unit
(CIU) Staff
1.2 Check the record of None 10 minutes Crisis
beneficiaries Intervention Unit
(CIU) Staff
1.3 Conduct None 15 minutes Crisis
assessment through Intervention Unit
interview and (CIU) Staff
validations
1.4 Prepare Social None 15 minutes Crisis
Case Summary Report Intervention Unit
(CIU) Staff
1.5 Approve the Social None 10 minutes OIC-DSWS
Case Study Report
2. Receive the 2.1 Facilitate client to None 10 minutes Admin Staff
assistance when the sign in the payroll
name is called 2.2 Release Financial None 5 minutes Admin Staff
Assistance
2.3 Encode data in the None 15 minutes Crisis
computer system for Intervention Unit
future reference (CIU) Staff
1 hour and 30
TOTAL None
minutes
448
13. PROVISION OF LIVELIHOOD FINANCIAL ASSISTANCE UNDER SELF-
EMPLOYMENT ASSISTANCE PROGRAM (SEAP)
To help improve the quality of life for marginalized people by providing them with access to
health care, livelihood opportunity and protection; thereby giving them hope to constructively
contribute to their communities

Who may avail: Self-Employed Cebu City Constituents
1. Certificate of Indigency Barangay
2. Barangay Certification (stating: a resident of At the barangay where the applicant is
the barangay not less than 6 months & no plans residing
of transferring to another and with good moral
character/ With positive work habits and attitudes)
3. Business Plan Form DSWS
STAGE 1
1. Coordinate to the 1.1 Secure the list None 1 hour Livelihood Staff
Barangay Representative and contacts of the
for the listing of beneficiaries from the
Livelihood Beneficiaries Barangay GAD and
staff
1.2 Conduct home None 1 day Livelihood Staff
visit/ background
investigation
2. Attend in the 2. Conduct None 4 hours Livelihood Staff
orientation conducted by orientation/ business
the livelihood staff management training
3. Fill out the SEAP and 3.Assist the None 10 minutes Livelihood Staff
Business Plan Form applicants in filing out
the forms
4.Submit the required 4.1 Receive the None 15 minutes Livelihood Staff
documents application form with
the requirements
4. 2 Review the None 1 hour Livelihood Staff
documents
4.3 Approve the None 1 day Livelihood Focal
application & DSWS Head
4.4 Encode the None 20 minutes Livelihood Staff
beneficiaries in the
master list
4.5 Prepare None 20 minutes Processor
Disbursement DSWS Staff
Voucher (DV)/
449
Obligation Request
and Status (ORAS)
forms
4.6 Prepare the None 10 minutes Processor
monitoring and DSWS Staff
transmittal forms
4.7 Number each None 10 minutes Processor
supporting document DSWS Staff
document for pre-
audit purposes
4.8 Countercheck the None 10 minutes Processor
documents while DSWS Staff
of supporting
4.9 Endorse the None 2 hours Processor
voucher with attached DSWS Staff
documents to Office
of the City
Administrator for
signature
STAGE 2
5. Wait for the processing Refer to the Citizen’s None 1 day and 15 City
of voucher Charter of concerned minutes Administrator
Signing of ORAS: Administrator
Administrator
5.2. City Budget Office 55 minutes City Budget
Officer
City Budget
Office
vouchers Auditor
Pre-audit and indexing: Office of the City
5.3. Office of the City Accountant
Accountant
Availability of Funds: and 35 minutes Division Head/
5.4. City Treasurer’s Asst. Division
Office Head
CTO
Approval for payment: 1 day and 15 City
5.5. City Admin Office minutes Administrator
Office of the City
Administrator
Preparation of Check: 5 days, 2 hours Check in-charge
5.6. City Treasurer’s and 10 minutes CTO
Office
Signature of Checks: City
5.7. City Administrator Administrator
Office of the City
Administrator
Preparation of City Accountant
450
Accountant’s Advice: Office of the City
5.8. City Accountant Accountant
Releasing of Check: None 4 hours Livelihood Staff
6. Receive the check for 6. Assist with the (On scheduled
the financial assistance releasing of check for the day)
financial assistance on
the identified
place/barangay
1st Stage 3 days, 1 hour
and
35 minutes
2nd Stage 15 days, 5

Total
None hours and 10
minutes
18 days, 6
Total hours and 45
minutes
451
14. PROVISION OF ORIENTATION ON MAGNA CARTA OF WOMEN UNDER
RA 9262 AND RA 10361 AND REFERRAL FOR TEMPORARY SHELTER
Provides Orientation on “Magna Carta of Women” in Cebu City under the Republic Act 9262
(An Act Defining Violence Against Women and Their Children, Providing Protective
Measures for Victims, Prescribing Penalties Therefore, And for Other Purposes) and
Republic Act 10361, (An Act Instituting Policies for The Protection and Welfare of Domestic
Workers/ Kasambahay)

Who may avail: Women’s ages18 -59 years old
• Organized women of 80 Barangays.
• Rescued Kasambahay who are abused by their employer.
• Women and children who are abused by their husband or
live-in partner.
• Women who are victims of rape.
1. Intake Form Social Worker
2. Referral to police for affidavit WCPD Police station
3. Barangay Residency Barangay
4. Medical Examination (Medico Legal) Hospitals (CCMC, VSMMC)
5. Case Summary DSWS
6. Referral of Vicente Sotto Memorial Medical Pink Room from Vicente Sotto Memorial
Center for Psychological Evaluation Medical Center
1. Fill out the Intake 1. Assist the client in None 15 minutes Social Worker &
Form filling out the form Women’s Staff
2. Submit the required 2. Review the None 10 minutes Social Worker &
documents documents Women’s Staff
3. Participate in the 3. Conduct None 15 minutes Social Worker &
interview intake/interview Women’s Staff
4. Coordinate with the 4.1 Coordinate to other None 2 hours Social Worker &
DSWS & Barangay stakeholders Women’s Staff
Staff 4.2 Conduct home visit None 1 day Social Worker &
for collateral Women’s Staff
information
4.3 Prepare Social None 30 minutes Social Worker &
Case Summary Report Women’s Staff
4.4 Set schedule with None 10 minutes Social Worker &
the client for Case Women’s Staff
Conference
4.5 Notify client with None 5 minutes Social Worker &
their Case Women’s Staff
Development or Status
452
5. Participate with the 5.1 Conduct Case None 2 days Social Worker &
Social Worker Assigned Conference Women’s Staff
5.2 Provide orientation None 2 hours Social Worker &
on Magna Carta to Women’s Staff
Women
5.3 Make a settlement None 30 minutes Social Worker &
letter/ agreement to Women’s Staff
meet in between for the
welfare of both parties
5.4 Refer client for None 2 hours Social Worker &
Psychological Women’s Staff
Evaluation
5.5 Refer client to None 1 day Social Worker &
temporary shelter of Women’s Staff
placement
4 days, 7
minutes
453
15. PROVISION OF PERSON WITH DISABILITY (PWD) ID AND BOOKLET
(NEW/ RENEWAL)
Provides Identification Card and booklet to Persons with Disability (physically, mentally and
socially disabled persons)

Who may avail: Men and Women who are physically, mentally and socially
disabled person (PWDs)
Resident of Cebu City
1. Voter’s Certificate (Uploaded for PWD RA COMELEC/ Uploaded for PWD RA 10032
10032)
2. Birth Certificate PSA/Civil Registrar
3. Barangay Certification At the Barangay where you are a registered
4. Picture 1 pc 2x2, 2 pcs 1x1 Provided by client
5. Certification of Disability (Form 2) DSWS
6. Photocopy of PWD ID (for renewal) DSWS
7. Medical Certification Any Hospital
8. Application Form DSWS
1. Submit the duly filled 1. Review and check None 15 minutes PWD Staff
out Application Form the Application Form
together with the and supporting
required documents documents
2. Coordinate with the 2.1. Conduct None 10 minutes PWD Staff
assigned personnel validation through
interview and home
visit (if needed)
2.2 Prepare ID and None 5 minutes PWD Staff
booklet
2.3 Approve the None 5 minutes OIC-DSWS
application
3. Claim the ID and 3. Release the PWD None 5 minutes PWD Staff
Booklet ID and Booklet
454
16. PROVISION OF PREVENTIVE HEALTH CARE AND NUTRITION
PROGRAM
This refers to the provision of program to prevent and decrease the burden of diseases and
associated risk factors to community and family
Office or Division: Department of Social Welfare and Services – Preventive Health

Care and Nutrition Program
Who may avail: Male or Female
1. Cebu City constituents
2. Indigent/ pregnant women/ individual in crisis
1. Original Prescription Doctor’s prescription/ verified by the
Pharmacist
2. Booklet PHN Office
3. Survey Form PHN Office
1. Submit the 1.1 Receive and None 5 minutes Pharmacist/
requirements and verify the PHN Staff
inquire for medicine documents
availability 1.2 Check the None Pharmacist/
availability of
medicine
1.3 Instruct the None PHN Staff
client to fill-up the
booklet
2. Fill-up the booklet 2. Sign the Booklet None 2 minutes Pharmacist/
provided for PHN record PHN Staff
3. Receive the medicine 3. Release the None 30 seconds Pharmacist/
requested medicine requested PHN Staff
7 minutes and
TOTAL None
30 seconds
455
17. PROVISION OF RELIEF ASSISTANCE TO THE VICTIMS OF DISASTERS
A package of services designed to minimize or reduce helplessness and suffering of individual/

families and communities
Who may avail: • Victims of Disaster (manmade or natural disaster)
• Displace Individual/Families
1. Form 200 (DSWS) /Intake Form DSWS Social Worker
2. Certification from Bureau of Fire Fire Agency
3. Barangay Certification Barangay where the applicant is residing
18. Identification Card (ID) Client
1. Approach DSWS 1.1 Intake/ Interview for None 30 minutes DSWS Disaster
personnel Fire Victims Data Team
1.2 Prepare Initial None DSWS Disaster
Disaster relief report Team
1.3 Give Disaster None DSWS Disaster
Intake Form to the Team
victim
2. Receive Disaster 2. Instruct the victim to None 1 minute DSWS Disaster
intake Form proceed to the Team
distribution area
3. Present Disaster 3. Distribute packed None 5 minutes DSWS Disaster
Intake Form together meals Team
with all the requirements (Good for 3 days)
at the distribution area
4. Coordinate with 4.1 Conduct House to None 2 days DSWS Disaster
DSWS validator (goes to House assessment for Team
their own area/house Data Validation
and presents Disaster 4.2 Consolidate Data None DSWS Disaster
Intake Form from DSWS) Team
4.3 Prepare Final None DSWS Disaster
Master listing of Team
disaster victims
4.4 Pack/prepare relief None DSWS Disaster
goods, disaster kits and Team
housing materials
5. Present Disaster 5. Distribute relief None 10 minutes DSWS Disaster
Intake Form from DSWS goods, disaster kits & Team
at the distribution area housing materials
and receive relief goods,
disaster kits & housing
materials
2 days & 46
TOTAL None
minutes
456
18. PROVISION OF SOLO PARENT’S ID
This service refers to the provision of an Identification Card for Solo Parents registered in
Cebu City to be used for any/legal purposes

Type of G2C – Government to Citizen
Transaction:
Who may avail: Solo Parents (with children below 18 years old):
(Regardless of one’s status in living)
-Unmarried Mother/Father
-Foster Parents who solely provides parental care and
support to child/children
-Woman who gives birth as a result of rape/crime against
chastity
-widow/er
1. Certification of Employment (for working solo From the applicant’s employer
parents)
2. Birth Certificate of Children(minor) PSA/Civil Registrar
3. Barangay Residency From the barangay you are living
4. Affidavit of two (2) Disinterested Person Notary Public
(with notarized
5. Death Certificate (Husband / Wife) Civil Registrar
6. Voter’s Certificate COMELEC
7. 1x1 picture (2 pcs) Provided by the client
8. Application Form DSWS
1. Submit the duly 1. Receive and review None 10 minutes Solo Parent
filled-out Application the documents submitted Staff
Form together with all
the requirements
2. Cooperate with the 2.1 Conduct interview None 30 minutes Solo Parent
Interview and Home Staff
Visit conducted by the 2.2 Conduct home visit 1 day DSWS Staff
DSWS Staff
2.3 Prepare Social Case None 1 hour DSWS Staff
Summary Report
2.4 Approve the None 1 day OIC-DSWS
application
3.Claim the SOLO 3. Release the SOLO None 5 minutes Solo Parent
Parent ID Parent’s ID Staff
2 days, 1 hour
TOTAL None and 45
minutes
457
19. PROVISION OF SUPPLEMENTAL NUTRITION TO INDIGENT FAMILIES -
NON-LOCAL 4P’S BENEFICIARIES
This program provides, at no cost, assistance to purchase supplemental nutritious foods,

nutrition education, to prevent hunger and promote food security

Who may avail: • Indigent Families with 0-5 years old Children (Non 4P’s
beneficiaries)
• Parents/Caregivers of Beneficiaries
1. Survey Record From the barangay
2. Master List of Beneficiaries From the barangay
3. Master List of Parents/Guardian From the barangay
1.Participate in the 1.1 Conduct survey/ None 1 day City Nutrition
survey conducted by Profiling Scholars
the City Nutrition 1.2 Consolidate data None City Nutrition
Scholar Scholars
1.3 Prepare master None City Nutrition
listing of beneficiaries Scholars
2.Attend the orientation 2.Conduct Orientation None 4 hours City Nutrition
conducted by City to the Parent’s/ Scholars,
Nutrition Program Guardian of the Nutrition
beneficiaries Assistants &
Nutrition
Coordinators
2.2 Conduct of food None 2 hours City Nutrition
supplementation Scholars
program (monthly
distribution for 7
months)
2.3 Evaluate the None 1 hour City Nutrition
program
1 day and 7
TOTAL None
hours
458
20. PROVISION OF SUPPLEMENTAL NUTRITION TO NIGHT HIGH SCHOOL
UNDERWEIGHT CHILDREN
This program provides at no cost, assistance to purchase supplemental nutritious foods to

prevent hunger and promote food security

Who may avail: Night High School Underweight Children
Master list from teachers/advisers From the Enrolled School
1. Register for Night 1. Prepare Master List None 10 minutes Class Advisers
High School of Beneficiaries
2.Attend the 2. Conduct Orientation None 1 day Nutrition
orientation to Night High School Coordinators
Principal and Feeding program
Coordinator
3. Participate with 3.1 Conduct food None 2 hours Feeding
Activity/program Supplementation Teacher City
provided by Nutrition Program Nutrition
Program Scholars
3.2 Evaluate the None 1 hour Feeding
supplementation Teacher City
program Nutrition
Scholars
1 day, 3 hours
TOTAL None and 10
minutes
459
21. PROVISION OF SUPPLEMENTAL NUTRITION TO PRE-SCHOOL
CHILDREN
This program provides at no cost, assistance to purchase supplemental nutritious foods to

prevent hunger and promote food security.

Who may avail: • Preschool Children enrolled in Child Development Centers
(CDC)
• Parents/Caregivers of CDC beneficiaries
1. Electronic – Operation Timbang (E-OTPT) From Barangay Health Worker
Record
2. Master list of beneficiaries From the Day Care Center
3. Master list of parents/guardian From the Day Care Center
1.Participate in the 1.1 Conduct survey/ None 1 day City Nutrition
survey conducted by Profiling Scholars
the City Nutrition 1.2 Obtain and identify None City Nutrition
Scholar data of enrolled Scholars
preschool children and
others’ who are Non
4P’s beneficiaries
1.3 Prepare master None City Nutrition
listing of beneficiaries Scholars
2. Attend the 2. Conduct orientation to None 1 day City Nutrition
orientation conducted the guardians of the Scholars,
by City Nutrition beneficiaries Nutrition
Program Assistants &
(Participates on (Conducts Monthly Nutrition
Monthly meetings and meeting & Nutrition (By the Coordinators
sessions) Education Session) schedule
provided)
3. Participate with 3.1 Conduct food None 2 hours City Nutrition
Activity/program supplementation Scholars
provided by Nutrition program
Program 3.2 Evaluate the None 1 hour City Nutrition
program
2 days and
TOTAL None
3hours
460
22. PROVISION OF TEMPORARY SHELTER - ANTI-MENDICANCY
PROGRAM (ST. BENEDICT JOSEPH HALFWAY HOUSE)/ RESIDENTIAL
CARE AND BALIK-PROBINSYA PROGRAM
This program is designed to minimize if not eradicate mendicancy in Cebu City and to
provide the mendicants the opportunities to move from survival and subsistence mode to life
of dignity and self-reliance.

Classification: Stage 1: Highly Technical
Who may avail: Women and Men (No Age limit)
-Rescued Individual/ families living on the streets with or without
mental retardation
1. Referral letter Prepared by the referring party
2. Medical Certificate or Swab Negative Result CCMC (Provided by the referring party or assigned
Social Worker)
CLIENT STEPS
STAGE 1
1.Submit the required 1.1 Receive the None 10 minutes Social Worker
documents to the Social required documents
Worker of DSWS 1.2 Conduct rescue None 4 hours Social Worker
(If referred), The operation
rescuer/ referring party 1.3 Intake Interview None 30 minutes Social Worker
must submit referral
1.4 Review None 5 minutes Social Worker
letter to DSWS/ Anti- medical/referral
Mendicants In charge letter
personnel.
2.Attend orientation 2. Conduct None 30 minutes Social Worker
orientation
3. Receive the services 3. Provide shelter, None 1 hour Staff on Duty
provided (shelter, foods, foods, medicines /
medicines) Turn-over to the
staff in charge
(shifting schedule)
STAGE 2
4.Coordinate with the 4.1 Study/ Process None 7 days Social Worker
Social Worker assigned Case Management
and the
development of the
client
4.2 Inform the client None Social Worker
on the result of the
case conference
461
4.3 Prepare the None Social Worker
needed documents
for the client to avail
either of the
following
(depending on the
result of the case
study):
a.) to avail Balik
Probinsya Program,
b.) for reuniting
client to
relatives/family and
c.) for client with no
family, he/she will
be referred to other
agency/center.
6 hours and 15
1st stage
minutes
2nd stage None
7 days
TOTAL
7 days, 6 hours
and 15 minutes
462
23. PROVISION OF TEMPORARY SHELTER FOR ABUSED WOMEN AND
CHILDREN (STA RITA DE CASCIA WOMEN AND CHILDREN’S CENTER)
Provision of the temporary shelter, welfare and protection for women and children in Cebu
City to be free from the continuing violence to any form of abuse. Victim of abuse shall find
refuge, love and hope for prosperity under the passionate care of Sta. Rita de Cascia
Women and Children Center

Who may avail: CLIENTELE CATEGORY
• Victims/Survivor of Violence
• Physically abused
• Psychologically abused
• Verbally abused
• Victims of sexual abuse
Incest
Rape
• Victims of sexual exploitation
trafficking in person
prostitution
cyber pornography
illegal recruitment
• Abandoned/neglected Child
• Abused Kasambahay
• Women and Children in crisis situation
1. Referral Letter Referring party (GAD Staff/ Gad Focal/
VAW- Desk Officer)
2. Social Case Study Report From LGU Social Worker
1. Police blotter or Police Report Police Station
2. Barangay blotter From the barangay
3. Medical Certification CCMC
- Swab test/rapid test
- Laboratory test
4. Psychological evaluation (if needed) VSMMC
5. Birth Certificate/Baptismal PSA or Civil Registrar/from the church the
client was baptized
6. School records for children From the school the client attended
1.Submit required 1.1 Review the None 10 minutes Admin Staff
documents documents
1.2 Conduct interview 30 minutes Social Worker
1.3 Conduct home visit 1 day Social Worker
463
2. Attend admission 2.1 Conduct None 4 hours Center Social
conference admission conference Worker
with referring party, DSWS Social
Center Social Worker Worker
Officer and staff Barangay GAD
Police Officer
2.2 Prepare Social None 2 hours Social Worker
Case Study Report
2.3 Approve the Social None 30 minutes OIC – DSWS
case Study Report
2.4 Settle client None 1 day Social Worker
temporary placement
3. Stay/participate with 3.1 Conduct inventory None 15 days Admin and
the staff activities and of the client personal House Parent
services belongings, recording
of client’s valuable
items for the
safekeeping
3.2 Conduct physical None Admin and
evaluation House Parent
3.3 Assign room/bed None Admin and
and provides client’s House Parent
basic needs
3.4Provide Services None Social Worker
while preparing the House parents
termination processes Admin Staff
to return/ transfer
resident to the custody
of parents/ guardian/
center
17 days, 7
minutes
464
24. PROVISION OF TEMPORARY SHELTER FOR CHILDREN IN CONFLICT
WITH LAW (CICL) WITH COURT CASES (CEBU CITY OPERATION
SECOND CHANCE CENTER)
Provision of rehabilitation center for Children in Conflict with the Law (CICL) with court cases
in accordance with their rights and best interest
Office or Division: Department of Social Welfare and Services – Cebu City Operation
Second Chance Center (CCOSCC)
Who may avail: Male or Female
1. Children in Conflict with the Law (CICL) With Court Cases
2. Ages 15 to 17
1. Court Order Regional Trial Court
2. Birth Certificate/Baptismal Certificate PSA/Civil Registrar
3. Dental/Aging Certificate CCMC
4. Commitment Order Regional Trial Court
5. Case Information Sheet Police Station
6. Police Spot Result Police Station
7. Medical Certificate Cebu City Medical Center
8. Swab Test Result City Health Department
1. Submit 1.1. Validate the requirements None 20 minutes Desk Officer
required
1.1 Record/ Profiling of None Desk Officer
documents
(By referral party) Resident’s Data
2. Participate with 2.1. Conduct orientation on house None 1 hour CCOSCC Staff
the assigned rules, program, and services
CCOSCC staff 2.2 Provide the basic needs of the None CCOSCC Staff
client
3. Attend court 3.1 Assist resident during court None 2 hours CCOSCC Staff
hearing hearing
3.2 Prepare progress/ None 30 minutes CCOSCC Staff
manifestation report
3.2 Submit report to the court None 10 minutes CCOSCC Staff
4. Stay/ 4.1 Settle client temporary None 15 days CCOSCC Staff
Participate with placement
the staff Activities 4.2 Provide services while None CCOSCC Staff
and Services preparing the termination
processes to return/ transfer
resident to the custody of parents/
guardian/ center.
15 days and 4
TOTAL None
hours
465
25. RECEVING OF APPLICATION FOR CASH INCENTIVES OF
CENTENARIAN
This refers to the process of receiving the application form and supporting documents for
Cash Incentives of qualified Senior Citizens who are already 100 years old. The said
application will be forwarded to the Office of the Senior Citizens’ Affairs for preparation and
processing of payroll for the cash incentive.

Who may avail: • 100 years old and above
• Registered Voter of Cebu City
1. Application form for Centenarian Award DSWS
2. Birth/Baptismal Certificate or Certification of Birth PSA/From the church the applicant was
baptized/Civil Registrar
3. Certification of the Barangay Captain as to From the barangay the applicant is residing
applicant’s place of residences
4. Bio-data of Nominee Provided by the client
5. Write-up of Nominee DSWS
6. Photographs of Applicants or Nominee Provided by the client
7. Photocopy of OSCA ID Provided by the client
FIRST STAGE
1.Submit the required 1.1. Receive the None 10 minutes Social Worker
documents documents
6.2 Validate the None 30 minutes Social Worker
documents
6.3 Conduct home None 1 day Social Worker
visit
6.4 Prepare None 1 hour Social Worker
evaluation report based
on the documents
presented and result of
validation
6.5 Approve the report None 4 hours Executive
Director –
OSCA
OIC – DSWS
1. 6 Forward to OSCA None 2 hours DSWS
for the preparation and Personnel
processing of payroll
for the cash incentive.
1 day, 7 hours
TOTAL None and 40
minutes
466
26. UPDATING OF SOLO PARENT’S STATUS
Re-activating and updating the status of Solo Parent’s beneficiaries Identification Card and
records
Who may avail: Solo Parents (with children below 18 yrs old)
(Regardless of one’s Status in living)
-Unmarried Mother/Father
-Foster Parents who solely provides parental care and
support to child/children
-Woman who gives birth as a result of rape/crime against
chastity
-widow/er
1. Affidavit of two (2) Disinterested Person Notary Public
(with notarized
2. 1x1 picture (2 pcs) Provided by the client
3. Solo Parent’s ID Provided by the client
1. Fill up in the logbook 1.Assist the client None 2 minutes Solo Parent Staff
2.Submit the required 2.Review the None 5 minutes Solo Parent Staff
documents documents
3. Cooperate with the 3.1 Conduct interview None 30 minutes Solo Parent Staff
interview and home
visit conducted by the 3.2 Conduct home None 1 day DSWS Staff
DSWS staff visit
3.3 Approve the None 5 minutes DSWS Officer
application by signing
at the back of the ID
4.Receive the SOLO 4. Release the SOLO None 2 minutes Solo Parent Staff
Parent ID Parent ID
1 day and 46
TOTAL None
minutes
467
DEPARTMENT OF
VETERINARY MEDICINE
AND FISHERIES
(DVMF)
EXTERNAL SERVICES
468
1. REGISTRATION & VACCINATION OF PET DOGS AND CATS
Pets should be registered and vaccinated at the Department of Veterinary Medicine &
Fisheries (DVMF) in order to safeguard animal and public health.
Office or Division: DVMF - Animal Health Division

Who may avail: Pet Owners within Cebu City
1. Details about the pet and the owner Client
2. Bring the pet (if subject to vaccination)
1. Provide details of 1.1. Take down the None 2 Minutes Attending Staff
the pet and the owner details of the pet
to the DVMF
1.2. Issue an None 2 Minutes Attending Staff
Attending Staff
assessment slip for the
registration fee as basis
of the cashier
2. Pay the 2.1 Accept payment Registration 3 Minutes CTO Collector
Registration Fee Fee: assigned at
DVMF
2.2 Issue official receipt Annual=
Php200.00
Perpetual=
Php600.00
3. Submit the Official 3. Check and review the None 2 Minutes Attending Staff
Receipt to the official receipt of the
Attending Staff client
4. Present the pet to 4. Vaccinate the pet None 5 Minutes Attending
the attending Veterinarian
veterinarian for
vaccination
5. Bring pet home 5. Allow the client to None 1 Minute Attending
after vaccination bring the pet home Veterinarian
Registration
Fee
Annual=
TOTAL 15 Minutes
Php200.00
Perpetual=
Php600.00
469
2. FACILITATION OF THE REDEMPTION OF IMPOUNDED PETS
This service refers to the processing and releasing of the impounded pets as claimed by the
owner.

Who may avail: Owners of Impounded Pets
1. Official Receipt for the payment of Cashier assigned at DVMF Office
the Reclaim Fee
2. Official Receipt for the payment of Cashier assigned at DVMF Office
the Registration Fee
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING PERSON
TIME RESPONSIBLE
1. Search and 1. Assist the client in None 5 Minutes Designate Dog
locate the pet locating for the pet Pound Care
among the Taker /
impounded pets Animal Health
at DVMF Division
Supervisor
2. Pay Reclaim 2.1 Accept payment REGISTRATION 5 Minutes CTO Collector
fees. If not FEES: assigned at
registered, pay Department of
Annual=Php200.00
also the 2.2 Issue Official Veterinary
Perpetual=Php600.00
registration fee Receipt of the Medicine and
amount paid Fisheries
RECLAIM FEES:
(DVMF)
1st Offense=Php
500.00
2nd
Offense=Php1,000.00
3rd
Offense=Php1,500.00
SURGERY FEE
(If NOT Neutered)
Male Dog=Php.
200.00
Female Dog=Php
250.00
3. Bring pet 3. Allow client to None 3 Minutes Attending
home bring pet home Veterinarian /
Vaccinators
470
REGISTRATION FEES:
Annual=Php200.00
Perpetual=Php600.00
RECLAIM FEES:
st
1 Offense=Php 500.00
2nd
Offense=Php1,000.00 13 Minutes
TOTAL 3rd
Offense=Php1,500.00
SURGERY FEE
(If NOT Neutered)
Male Dog=Php. 200.00
Female Dog=Php
250.00
471
3. NEUTERING AND SPAYING OF PET DOGS AND CATS
Measure to control the population of pets in the city thereby safeguarding animal and
public health.

Who may avail: Cebu City Pet Owners
1.) Dogs/Cats (at least 3-4 months old) Client or Citizen
2.) Valid ID or Billing Statement that the owner is a
resident of Cebu City
3.) Barangay Certification Note: Dogs/Cats must
undergo fasting for at least 5-10 hours prior to surgical
operation.
-Apparently healthy dogs and cats (If possible, CBC is
available)
-Pet should be bathed thoroughly before brought to the
center
1. Bring the pet to 1.1. Entertain Client None 2 Minutes Attending Staff
be Neutered/
Spayed to
Department of 1.2. Issue an None 2 minutes Attending Staff
Veterinary Assessment Slip to
Medicine and the Client
Fisheries (DVMF)
2. Pay the 2.1. Accept Payment REGISTRATION CTO Collector
registration fees FEES: assigned at
2.2. Issue official Department of
receipt of the amount Annual=Php200.0 Veterinary
paid 0 Medicine and
Perpetual=Php600 Fisheries
.00 5 Minutes (DVMF)
Cats
Spay = Php150.00
Neuter =
Php100.00
Dogs
Spay=Php 250.00
Neuter =Php
200.00
3. Present the Official 3. Review the None 1 minute Attending Staff
Receipt to the amount reflected on
Attending Staff the official receipt
4. Wait until the 4.Conduct surgery for None Veterinarian
472
operation is operation:
finished
*Pre-anesthetics
15 Minutes
*Patient Preparation
10 Minutes
*Surgical Operations
25 Minutes
(spay)
*Post Operative Care 10 Minutes

(c/o client) (neuter)
5. Receive the 5. Give the client None 2 Minutes Veterinarian
instructions on post-operative leaflet
Post Operative
Care
REGISTRATION
FEES:
Annual=Php200.
00
Perpetual=Php60
0.00
Cats 1 Hour & 12

TOTAL
Spay = Minutes
Php150.00
Neuter =
Php100.00
Dogs
Spay=Php 250.00
Neuter =Php
200.00
473
4. ISSUANCE OF VETERINARY HEALTH CERTIFICATE
All animals should be thoroughly checked before travelling via vessel or airfreight.

Who may avail: Owners of animals travelling with them (Gen. Public)
●Dog & Cat = Vaccination Certification Department of Agriculture (DA) / Bureau of
stating that vaccination was made more Animal Industry/ Veterinary Quarantine
than 1 year but not less than 14 days at the Service
time of shipment
●Game fowl = Vaccination Certificate Department of Agriculture (DA) / Bureau of
against Newcastle Disease (ND) Animal Industry/ Veterinary Quarantine
Service
●Pigeons = Bureau of Animal Industry (BAI) Department of Agriculture (DA) / Bureau of
Accreditation of Pigeon Association Animal Industry/ Veterinary Quarantine
Service/ DENR- Biodiversity Mgt. Bureau
●Ducks = Tested negative Al (Certificate) Department of Agriculture (DA) / Bureau of
Animal Industry (BAI)/ Veterinary Quarantine
Service (VQS)
●Other Poultry = Negative against Al, Department of Agriculture (DA) / Bureau of
Salmonella and Newcastle Dse. Animal Industry/ Veterinary Quarantine
(Certificate) Service (VQS) / Cebu Provincial Veterinary
Office (PVO) / Regional Field Office Region 7
Regulatory Division
●Horses = Negative for Coggin' Test Department of Agriculture (DA) / Bureau of
(Certificate) Animal Industry/ Veterinary Quarantine
Service/ Cebu Provincial Veterinary Office
(PVO) / Regional Field Office Region 7
Regulatory Division
●Large Ruminants = Vaccination Certificate Department of Agriculture (DA) / Bureau of
against Hemosep & Negative Test Result for Animal Industry (BAI)/ Veterinary Quarantine
not limited to Food and mouth Disease Service (VQS) / Regional Animal Disease.
(FMD), TB, Surra, & Brucellosis Diagnostic Lab. (RADDL 7), Cebu-Provincial
Veterinary Office (PVO)
●Small Ruminants = Negative test result for Department of Agriculture (DA) / Bureau of
Caprine Arthritis Encephalitis (CAE) Animal Industry (BAI)/ Veterinary Quarantine
Brucellosis Service (VQS) / Regional Animal Disease.
Diagnostic Lab. (RADDL 7), Cebu-Provincial
Veterinary Office (PVO) National Meat
Inspection Service (NMIS)
474
●Swine = Negative Test Result but not Department of Agriculture (DA) / Bureau of
limited to Porcine Reproductive & Animal Industry (BAI)/ Veterinary Quarantine
Respiratory (PPRS) Pseurables (PRV) Service (VQS) / Regional Animal Disease.
Brucellosis & Vaccination Program Diagnostic Lab. (RADDL 7), Cebu-Provincial
Veterinary Office (PVO) National Meat
Inspection Service (NMIS)
1. Go to Department of 1. Entertain client None 2 Minutes Attending Staff
Veterinary Medicine
and Fisheries (DVMF)
2. Present the original 2. Check the None 3 Minutes OIC-Dept. Head
copies of requirements requirements
3. Check the animals 3.1 Inspect the
brought for certification animals
3.2 Observe the None 10 Minutes OIC-Dept. Head
behavior of the
animals
4. Receive the 4. Assess and issue None 5 Minutes Attending Staff
assessment slip assessment slip for
the amount to be
paid
5. Pay the amount 5.1. Accept payment Certificate Fee 5 Minutes CTO Collector
indicated on the - Php 50.00 Assigned at
assessment slip Department of
Veterinary
Registration Medicine and
5.2. Issue official Fee -Php Fisheries
receipt of the 200.00 (DVMF)
amount paid (For dogs and
cats)
6. Submit the official 6.1. Check the
receipt to the attending official receipt
staff 6.2. Prepare the Attending Staff
Veterinary Health None 7 Minutes
Certificate
7. Receive the 7. Release the
Veterinary Health Veterinary Health
Certificate Certificate
TOTAL P250.00 32 Minutes
475
5. FACILITATION OF THE SURRENDER OF UNWANTED PETS
The pick-up of surrendered dogs as a measure to prevent the spread of zoonotic diseases &
accidents
Office or Division: DVMF-Animal Health Division

Who may avail: Owners of pets to be surrendered
For owned/surrendered pets who want to be picked up, call Client / Citizen
the office stating the following:
• Client’s name, address, contact no. and number of
pets to be surrendered
• Upon pick up, comply the following:
1. Surrender form DVMF
2. Affidavit of Undertaking
For walk-in clients:
1. Valid ID stating that he/she is a resident of Cebu City Client / Citizen
2. Surrender form
3. Affidavit of Undertaking DVMF
For stray dog: Client / Citizen
• Letter request addressed to the City
Veterinarian/Officer-in-Charge/Department Head
stating client's name, address, contact no. and
reason why the pet is to be impounded.
1. A. (Pick-up) Call A. None 3 Minutes Veterinarian IV
the office 1.1. Know the reasons
why owner surrender
their pets
1.2. Schedule date 3 Minutes
and time the pets will
be picked- up
B. (Walk-in) Fill out B. None 3 Minutes Utility Worker I
surrender form and 1.1. Verify the
have the undertaking information provided
notarized 1.2. Inform the client 3 Minutes
of the result
1.3. Fill out 2 Minutes
acknowledgement
receipt for client
C. (Stray pet) Submit C. None 1 Minute Attending Staff

letter request 1.1. Receive the
letter request
476
2. Pay Surrender and 2.1 Provide Surrender Attending Staff
Pick-up Fees Assessment Fee =
Php. 2,500.00
2.2 Accept payment 3 Minutes CTO Collector
Pick-Up Assigned at
2.3 Issue official Fee = Department of
receipt of the amount Php. 500.00 Veterinary
paid Medicine and
Fisheries
(DVMF
3. Assist the 3. Pick-up the None 1 Day Impounding
impounding officers to surrendered pet Officers
the location of the pet
A. 1 Day and
Surrender
9 Minutes
Fee =
Php2,500.00
B. 1 Day and
TOTAL 11 Minutes
Pick-Up
Fee =
C. 1 Day and
Php500.00
4 Minutes
477
6. FACILITATION OF THE ADOPTION OF IMPOUNDED PETS
Impounded Pets are facilitated for adoption to qualified adopters.

Who may avail: Adopters of Impounded Pets
Accomplished Adoption Form Department of Veterinary Medicine and
Fisheries (DVMF) Office
1. Visit Department of 1. Interview the client None 4 Minutes Attending Staff
Veterinary Medicine
to choose a pet
2. Fill-out adoption 2.1. Check the filled-out None 4 Minutes Animal Health
form form Division
2.2. Evaluate the Supervisor
adopter
2.3. Issue an 2 Minutes Attending Staff
assessment slip for the
payment
3. Pay the 3.1 Accept payment Adoption
Registration Fee/ Fee:
Adoption Fee Annual= 5 Minutes CTO Collector
3.2 Issue official receipt
Php200.00 assigned at
of the amount paid
DVMF
Perpetual=
Php600.00
4. Present the official 4. Review the amount None 2 minutes Attending Staff
receipt to the being paid
attending staff
5. Let the chosen pet 5. Vaccinate the pet None 12 Minutes Attending Staff
be immunized
6. Receive pet 6. Give vaccination card None Animal Health
vaccination card Division
Supervisor
7. Bring home the pet 7.1 Release the Adopted None 3 Minutes Attending Staff
pet
7.2 Allow the client to
bring the pet home
Adoption
Fee:
TOTAL Annual= 32 Minutes

Php200.00
Perpetual=
Php600.00
478
7. CONDUCT OF MEAT INSPECTION IN DIFFERENT REGISTERED
PRIVATE SLAUGHTERHOUSES AND LECHONAN IN THE CITY
Ensures that meat and meat products are free from zoonotic diseases and is safe for public
consumption.
Office or Division: DVMF - Public Health Division

Who may avail: Slaughterhouse Owners and Lechon Operators
Veterinary Health Certificate (Livestock Private Veterinary Clinic/ Barangay
should be physically healthy and with Certificate / DVMF Office
Veterinary Health Certificate)
1. Submit the Veterinary 1. Conduct ante- None 4 Minutes Meat Inspector /
Health Certificate to mortem inspection of Deputized Meat
DVMF Meat Inspector livestock inside Inspector
stockyard prior to
slaughter
2. Clean the slaughter 2. Inspect equipment if None 5 Minutes Meat Inspector /
area, cutting area & all are clean prior to Deputized Meat
equipment to be used use Inspector
in cutting the meat
3. Handle the livestock 3.1 Ensure that the None 2 Minutes Meat Inspector /
properly, animal should animal has six (6) Deputized Meat
have six (6) hours rest hours rest time. Inspector
before the slaughter. 3.2. Check proper
handling of animals
prior to slaughter
4. Separate the visceral 4. Check carcass and None 5 Minutes Meat Inspector /
organs from the organs after Deputized Meat
carcass evisceration as to Inspector
fitness for human
consumption and
stamp “PASSED”
5. In case of the 5. In case of None 5 Minutes Meat Inspector /
presence of zoonotic confiscation, place Deputized Meat
diseases, separate the condemned carcass in Inspector
carcass and organs in a a receptacle.
separate receptacle
6. Wait for the 6.1 After verification, None 4 Minutes Meat Inspector /
Veterinarian for further put creolina on Deputized Meat
verification condemned carcass Inspector
and organs.
6.2 Issue
condemnation
certificate and release
to client
479
7. Receive 7. Supervise proper None 10 Minutes Meat Inspector /
condemnation disposal of condemned Deputized Meat
certificate carcass and organs Inspector
8. Pay the Slaughter 8.1 Accept payment Pork = 5 Minutes CTO Collector
and Meat Inspection Php50.00 assigned at
Fee Department of
Beef = Veterinary
Php75.00 Medicine and
Fisheries
Chicken = (DVMF)
Php0.50
8.2 Issue official receipt
of the amount paid Goat =
Php30.00
Carabeef =
Php75.00
9. Wait for the Meat 9.1 After branding, None 2 Minutes Meat Inspector /
Inspection Certificate or issue Meat Inspection Deputized Meat
Condemnation Certificate (MIC) to Inspector
Certificate if any client
9.2 Record in the
logbook for reporting
Pork = Php
50.00
Beef = Php
75.00
Chicken =
TOTAL
Php0.50 42 Minutes
Goat = Php
30.00
Carabeef =
Php 75.00
480
8. REGISTRATION OF MEAT DELIVERY VEHICLES
Only registered meat delivery vehicles shall be allowed to transport carcasses, offals and
viscera, to ensure proper meat handling and to regulate delivery vehicles especially in terms
of proper hygiene and sanitation, to avoid contamination of meat.

Who may avail: Owners of meat delivery vehicle
1. OR / CR of the vehicle Land Transportation Office Region VII
2. Pictures of the vehicle (Front, Side & Any printing shops / Client or Citizen
Back)
3. Side Markings w/ assigned Registration Any sign maker
Number
1. Bring the delivery 1.Entertain client None 2 Minutes Attending Staff
vehicle to Department
of Veterinary
Medicine and
Fisheries (DVMF)
office
2. Submit photocopy 2. Check the None 2 Minutes Attending Staff
of required requirements
documents to the
Department of
Veterinary Medicine
attending staff
3. Wait while the 3.1 Inspect delivery None 25 Minutes Attending Staff
inspection of the vehicle
delivery vehicle is
going on 3.2 Check the
interior of the unit, it
should be non –
corrosive
4. Pay Registration 4.1. Accept payment Tricycle= 3 Minutes CTO Collector
Fee Php300.00 assigned at
Department of
Multicab= Veterinary
4.2. Issue official Fisheries
receipt of the amount Truck Size= (DVMF)
paid Php500.00
5. Present Official 5. Check the official None 3 Minutes Attending Staff
Receipt of registration receipt presented
481
fee to the attending
staff
6. Receive Certificate 6. Issue the Certificate
of Registration as of Registration as Meat
Meat Delivery Delivery
7. Get the assigned 7. Provide the vehicle

vehicle registration registration number for
number for side body side body printing
printing
Tricycle=
Php300.00
Multicab=
TOTAL Php400.00
35 Minutes
Truck Size=
Php500.00
482
9. REGISTRATION AND LICENSING OF PRIVATE SLAUGHTERHOUSES
Only duly authorized slaughterhouses can operate in Cebu City
Office or DVMF - Public Health Division

Division:
Transaction:
Who may avail: Owners of meat establishments, meat handlers, and helpers
1. Sanitary Permit Cebu City Health Department
2. Barangay Resolution Barangay Hall where the Private
Slaughterhouse is located
3. Payment Receipt City Treasurer’s Office – Cebu City Hall
4. Bureau of Fire Permit Bureau of Fire Office- N. Bacalso St, near
CCMC
5. Business Permit and Endorsement issued by Business Permit Licensing Office located
the Business Permit & Licensing Office in SM City-Cebu
6. DENR Permit Ecotech Compound, Lahug, Cebu City
7. OBO Certification Office of the Building Official, Cebu City
Hall
1. Submit 1.1 Receive the None 3 Minutes Attending Staff
endorsement given documents
by the business 1.2 Check the
permit section to authenticity of the
Department of endorsement from
Veterinary Medicine Business permit section
and Fisheries
(DVMF)
2. Present the 2. Verify the authenticity None 2 Minutes Attending Staff
original and of the photocopies by
photocopy of the comparing with the
requirements original
3. Receive the 3. Prepare assessment None 2 Minutes Attending staff
assessment for of the amount to be paid
registration fees and release to client
4.Pay registration 4.1 Receive payment Php3,000.00 5 minutes CTO Collector

fees -renewal assigned at
Php5,000.00 Department of
-new Veterinary
Medicine and
4.2 Issue official receipt Fisheries
of the amount paid (DVMF)
483
5. Submit the Official 5. Check the official None 3 Minutes Attending Staff
Receipt to the receipt of the registration
attending staff fee
6. Receive the 6.1. Issue Registration None 20 Minutes Attending Staff
Registration Certificate
Certificate 6.2. Release Registration
Certificate
Php3,000.00
-renewal
TOTAL 35 minutes
Php5,000.00
-new
484
10. REGISTRATION AND LICENSING OF MEAT ESTABLISHMENT, MEAT
HANDLERS, BUTCHERS AND HELPERS
Only Registered and Licensed Meat Shops, Meat Stall Holder, and Meat Vendors are
allowed in Cebu City

Transaction:
Who may avail: Stakeholders engaged in selling of Meat and Meat Products
1. Health Card (of the owner) Cebu City Health Department
2. Barangay Certificate Barangay where client resides
3. Sanitary Permit Cebu City Health Department
4. Business Permit (Payment Receipt) Cebu City Treasurer’s Office
1. Go to Department 1. Entertain the client None 3 Minutes Attending Staff
of Veterinary Medicine
2. Submit original and 2. Check the
photocopies of the requirements if None 3 Minutes Attending
requirements complete Staff
3. Wait for the original 3. Verify the
copy to be returned authenticity of the
photocopies by None 2 Minutes Attending Staff
comparing with the
original
4. Receive the 4. Issue assessment None 2 Minutes Attending staff

assessment issued by of registration fee and
DVMF staff release to client
5. Pay to CTO 5.1 Receive payment Meat Vendor= 5 Minutes CTO Collector
Collector assigned at Php225.00 assigned at
DVMF Meat by Meat Department of
Processor Veterinary
=Php550.00 Medicine and
Fisheries
Meat Handlers/ (DVMF)
Butchers=
Php300.00
Dealers/Proces
sors=
Php550.00
485
5.2 Issue Official
receipt of the amount Helpers =
paid Php250.00
Meat Shop
Operator=
Php550.00
Stallholder=Php
350.00
Meat
Dealer/Supplier
=
Php550.00
6. Present Official 6. Check the Official None 15 minutes Attending Staff
Receipt to the Receipt of registration
attending staff fee
7. Receive the 6.1 Issue Certificate of
Certificate of Registration
Registration
6.2. Release
Certificate of
Registration
Meat Vendor=
Php225.00
Meat by Meat
Processor
=Php550.00
Meat
Handlers/
TOTAL Butchers= 30 minutes
Php300.00
Dealers/Proces
sors=
Php550.00
Helpers =
Php250.00
Meat Shop
Operator=
Php550.00
Stallholder=Ph
p350.00
Meat
Dealer/Supplie
r=
Php550.00
486
11. CONDUCT OF RE-INSPECTION ON MEAT FROM DIFFERENT MEAT
STAKEHOLDERS OUTSIDE CEBU CITY
Check for the safety and wholesomeness of meat, as well as the proper handling of meat
before its distribution within Cebu City

Who may avail: All distributors of Meat and Meat Products coming from LGU
with NMIS Accreditation
1. Meat Inspection Certificate (MIC)/ Carbon Market/ DVMF/Establishment Accredited
by NMIS
2. Certificate of Meat Importation Accredited by National Meat Inspection Service
(COMI) (NMIS) by Point of Origin
1. Present the Meat 1. Check the permit None 4 Minutes Meat Inspector /
Inspection as to volume, kind of Deputized Meat
Certificate (MIC)/ meat, date and time Inspector
Certificate of Meat of issuance and
Importation (COMI) validity
to assigned Meat
Inspector per shift
2. Present the 2.1 Verify the permit None 5 Minutes Meat Inspector /
Permit to the Meat as to its validity Deputized Meat
Inspector for Inspector
verification as to its
validity
3. Submit Meat 3. Check meat
delivery vehicle for delivery vehicle as
inspection to Sanitation,
Hygiene, and proper
handling of Meat
prior to distribution
4. Receive the 4. Issue assess None 2 minutes Meat Inspector /
assessment issued amount to be paid Deputized Meat
by the meat by the client. Inspector
inspector
487
5. Pay amount 5.1 Receive Pork /Head 5 Minutes CTO Collector
indicated in the payment = Php20.00 assigned at
assessment Department of
Beef/Head= Veterinary
Fisheries (DVMF)
Carabao/He
ad
=Php30.00
5.2 Issue official Goat/Head
receipt of the = Php4.00
amount paid
Chicken=
Php0.50
6. Present the 6. Check the Official
Official Receipt to Receipt presented
the meat inspector
7. Receive the 7.1 Stamp the Meat
Stamped Meat Inspection
Inspection Certificate (MIC)/ None 2 Minutes Meat Inspector /
Certificate Certificate of Meat Deputized Meat
(MIC)/Certificate of Importation (COMI) Inspector
Meat Importation by the Meat
(COMI) Inspector
7.2. Release the
Meat Inspection
Certificate (MIC)
/Certificate of Meat
Importation (COMI)
Pork/Head
= Php20.00
Beef/Head=
Php30.00
TOTAL 18 Minutes
Carabao/He
ad
=Php30.00
Goat/Head
= Php4.00
Chicken=
Php0.50
488
12. CONDUCT OF POST ABATTOIR INSPECTION IN DIFFERENT PUBLIC
AND SUPERMARKETS IN THE CITY OF CEBU
Only Registered and Licensed Meat Shops, Meat Handlers, Butchers and Cleaners are
only allowed to be employed in Meat Establishments in Cebu City

Who may avail: Meatshop Operator, Meat Stallholders, Meat Vendors,
Supermarkets, Lechonan, Food Establishment
1. Meat Inspection Certificate (MIC)/ Carbon Market/ DVMF/Establishment
Accredited by NMIS
2. Certificate of Meat Importation (COMI) Accredited by National Meat Inspection
Service (NMIS) by Point of Origin
1. Present the Meat 1. Check the Meat Inspection None 2 Minutes Meat Inspector /
Inspection Certificate (MIC) / Certificate Deputized Meat
Certificate (MIC) / of Meat Importation (COMI) Inspector
Certificate of Meat as to its validity.
Importation (COMI)
to assigned Meat
Inspector
2. Check the quality 2. Check the volume and kind None 2 Minutes Meat Inspector /
of meat on every of meat Deputized Meat
display, temperature Inspector
gauge of chillers.
3. See to it that 3. Check the quality of meat
there is no presence
of water in every
display tray
4. Display back the 4. Sign the permit, indicate None 2 Minutes Meat Inspector /
Meat Inspection Time and Date Re-Inspected Deputized Meat
Certificate (MIC) / and return it to the client Inspector
Certificate of Meat
Importation (COMI)
in the permit holder
489
13. PROVISION OF PREVENTION AND TREATMENT OF DISEASE OF
LIVESTOCK ANIMALS
Residents of Cebu City may ask for assistance for their Pets Ailment/ Problem bringing the
Disease Treatment and Prevention Assistance to our Livestock Animals.

Who may avail: Cebu City Farmers
1. Farmers owned livestock animals Department of Veterinary Medicine and
Fisheries (DVMF) Office
2. Request letter for livestock assistance Client
addressed to the OIC/ Department Head of
DVMF
1. Endorse request 1. Receive and log the None 2 Minutes Attending Staff
letter for livestock request letter
assistance with contact
number
2. Wait for the 2. Call the client for None 2 days Livestock
confirmation schedule confirm date schedule Coordinator
3. Prepare the livestock 3. Manage livestock None 5 Minutes Livestock
animals for treatment treatment Coordinator
and health
management
2 days and 7
TOTAL None
Minutes
490
HUMAN RESOURCE
DEVELOPMENT OFFICE
(HRDO)
EXTERNAL SERVICES
491
1. RECRUITMENT OF CASUAL EMPLOYEES
This service involves recruitment activities from the acceptance of requirements of

applicants for casual positions that were requested by the department or office heads up to
the issuance of appointment of accepted applicants.
Office or Division: HRDO - Recruitment, Selection and Placement Section Services

*Filipino citizens, at least 18 years old, and of good moral
character;
*Has no criminal record or has not been convicted by final
judgment of an offense or crime involving moral turpitude;
*Has not been dishonorably discharged from military service or
Who may avail: dismissed for cause from any civilian position in the government;
and
*Meets the minimum qualifications needed in the position.
*Persons with Disability (PWD), members of indigenous
communities, regardless of sexual orientation, gender identity
expression (SOGIE)
For Submission of Application:
1. Application Letter (addressed to the Mayor
through the OIC-HRDO) specifying Position Prepared by the applicant
Title, Plantilla number and Dept.
2. Fully accomplished Personal Data Sheet HRDO – Admin Section or
(PDS) with recent passport-sized picture www.csc.gov.ph(downloadable file)
HRDO – Admin Section or
3. Work Experience Sheet
www.csc.gov.ph(downloadable file)
4. Birth Certificate (PSA) Philippines Statistics Authority (PSA)
5. Certificate of Eligibility/Rating/License, if
Civil Service Commission (CSC)
applicable
6. PRC license and Board Rating, if
Concerned Office/Commission
applicable
7. Transcript of Records and Diploma School/s attended
8. Certificates of Training programs
Training provider
completed
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
492
1. Submit complete 1.1. Receive the None 5 minutes Administrative
requirements requirements and Aide III (Clerk I)
check its orderliness
and completeness.
(Incomplete /not in
order applications will
be returned to the
applicant)
1.2. Encode None 2 minutes Administrative
application received in Aide III (Clerk I)
the pool of applicants
1.3. Evaluate None 5 minutes Administrative
applicant’s documents Officer V (HRMO
submitted vis-à-vis III)
the CSC Qualification
Standard Manual and
file per position
applied for
1.4. Review personnel None 5 minutes Administrative
request of department Officer V (HRMO
concerned and match III)
with the application
received. If there is a
match with the
request, application
will be processed
1.5. Prepare None 5 minutes Administrative
appointment Officer V (HRMO
III)
1.6 Process None 2 days Administrative
appointment Officer V (HRMO
III)
1.7 For Budget None 1 day Budget Officer
Certification- Budget
Officer’s Signature
1.8 For Budget None 1 day Accounting
Certification- City Officer
Accountant’s
Signature
1.9 Mayor’s signature None 16 days Mayor’s
Assistant
Department
Head
2. Acknowledge receipt 2. Inform applicant of None 2 minutes Administrative
of short message service duly approved Aide III
appointment through
short message
service (SMS) or e-
mail
493
3. Receive and comply 3. Give and discuss None 5 minutes Administrative
the requirements list of pre-employment Officer V (HRMO
requirements III)
4. Submit complete 4. Receive correct None 2 minutes Administrative
requirements and complete pre- Aide III
employment
requirements
5. Sign and receive the 5. Issue appointment None 1 minute Administrative
appointment Aide III
20 days and
TOTAL None
32 minutes
494
3. RECRUITMENT FOR PERMANENT POSITIONS
This service involves recruitment activities from the acceptance of requirements of
applicants for permanent positions that were published and posted up to the issuance of
appointment of accepted applicants.
Office or Division: HRDO - Recruitment, Selection and Placement Section Services

Who may avail: Employees and Applicants who are
*Filipino citizens, at least 18 years old, and of good moral
character;
*Has no criminal record or has not been convicted by final
judgment of an offense or crime involving moral turpitude;
*Has not been dishonorably discharged from military service or
dismissed for cause from any civilian position in the government;
and
*Meets the minimum qualifications needed in the position.
*Persons with Disability (PWD), members of indigenous
communities, regardless of sexual orientation, gender identity
expression (SOGIE)
For Submission of Application:
1. Application Letter (addressed to the Prepared by the applicant
Mayor through the OIC-HRDO) specifying
Position Title, Plantilla number and Dept.
2. Fully accomplished Personal Data Sheet HRDO – Admin Section or
(PDS) with recent passport-sized picture www.csc.gov.ph(downloadable file)
3. Work Experience Sheet HRDO – Admin Section or
www.csc.gov.ph(downloadable file)
4. Birth Certificate (PSA) Philippines Statistics Authority (PSA)
5. Certificate of Eligibility/Rating/License, if Civil Service Commission (CSC)
applicable
6. PRC license and Board Rating, if Concerned Office/Commission
applicable
7. Transcript of Records and Diploma School/s attended
8. Certificates of Training programs Training provider
completed
9. IPCR (Latest Rating) – For Government HRDO – Strategic Performance Management
Employees Only Section or from the file of applicant’s
assigned office
495
Stage 1
1. Submit the 1.1. Receive/retrieve (if None 3 minutes Administrative
complete through e-mail) the Aide III (Clerk I)
requirements for the requirements and check
position applied for if it’s in order and
complete
• Complete: if walk-in;
duly receive application,
if thru e-mail; let
applicant submit
hardcopies of his/her
pertinent documents to
HRD office.
• Incomplete- if walk-in;
return to applicant for
compliance, if thru e-
mail, inform applicant to
comply
1.2. Evaluate applicant’s 5 minutes Administrative

documents submitted Aide III (Clerk I)
vis-à-vis the CSC / Administrative
Qualification Standard Officer V
Manual (HRMO III)
2. Acknowledge the 2. Draft and send a short None 2 minutes Administrative
receipt of the message service (SMS) Aide III (Clerk I)
information through or e-mail informing the / Administrative
SMS or e-mail applicant of the status of Officer V
his/her application, if: (HRMO III)
• Qualified for the

position applied for
and/or the documents
submitted are sufficient
• Not Qualified for the
position applied for
and/or the documents
submitted are insufficient
3.Take the exam 3.1. Draft and send SMS None 1 minute Administrative
or e-mail to qualified Aide III (Clerk I)
applicant to take the / Administrative
Aptitude and Personality Officer V
Test (HRMO III)
3.2. Administer test (SG 3 hours and 10 Administrative

8 and above) minutes Aide III (Clerk I)
/ Administrative
Officer V
(HRMO III)
496
3.3 Check test None 10 minutes Administrative
Aide III (Clerk I)
Stage 2
4. Applicant 4.1 Prepare Short list None 2 minutes Administrative
acknowledge the applicants Aide III (Clerk I)
schedule of
interview
4.2 Posting of Short list 15 days Administrative
(in accordance to the Aide III (Clerk I)
Merit Selection Plan)
4.3 Prepare of Schedule 30 minutes Administrative
of HRMPSB Aide III (Clerk I)
4.4 Send SMS or e-mail 1 minute Administrative
to informing the applicant Aide III (Clerk I)
of the schedule of
HRMPSB interview
5. Present self for 5.1. Conduct screening None 2 hours HRMPSB
interview on the of applicants (this Secretariat /
scheduled date thru process includes the HRMPSB
an online platform or preparation of Members
personally documentary
depending on the requirements for the
quarantine status of Human Resource Merit
the city Promotion and Selection
Board (HRMSPB)
behavioral interview, the
interview proper and
deliberation en banc.)
5.2 Processing of None 3 days Administrative
documentary Aide III (Clerk I)
requirements (HRMPSB / HRMPSB
Certification, Members/
Comparative Mayor
Assessment) for the
signature of HRMPSB
Members and the Mayor
as requisite for the
printing of appointment
5.3 Conduct Background None 15 minutes Administrative
Investigation of applicant Aide III (Clerk I)
(top 5 candidates – in
accordance to the Cebu
City Government Merit
Selection Plan)
Stage 3
6. Wait for the 6. Print and process None 1 day Administrative
processing of appointment Aide III (Clerk I)
appointment 6.1 For HRDO Dept. / Administrative
Head’s signature Officer V
(HRMO III) /
497
6.2 For Budget 1 day Budget Officer
Certification- Budget
Officer’s Signature
6.3 For Budget 1 day Accounting
Certification- City Officer
Accountant’s Signature
6.4 Mayor’s signature 18 days Mayor’s
Assistant
Department
Head
7. Acknowledge the 7. Draft and send SMS None 2 minutes Administrative
receipt of the or e-mail informing the Aide III (Clerk I)
information through applicant of the status of / Administrative
SMS or e-mail their appointment Officer V
whether appointed or (HRMO III)
not. Inform appointees to
report to HRDO for the
list of requirements prior
to signing of
appointments.
8. Report to HRDO 8.1 Issue and discuss None 10 minutes Administrative
and comply the list Notice of Appointment to Aide III (Clerk I)
of requirements the appointee for the list / Administrative
indicated in the of required documents. Officer V
Notice of (HRMO III)
Appointment 8.2 Receive/ review 5 minutes Administrative
complete and correct Aide III (Clerk I)
requirements / Administrative
Officer V
(HRMO III)
9. Sign the 9.1 Issue appointment None 1 minute Administrative
appointment Aide III (Clerk I)
/ Administrative
Officer V
(HRMO III)
3 hours and 31
Stage 1 minutes
18 days, 2
Stage 2 hours and 48
Total None
minutes
21 days and 18
Stage 3 minutes
498
INTERNAL SERVICES
1. APPROVAL OF GSIS RETIREMENT APPLICATION FORM
This service involves the processing and approval of the GSIS Retirement Application form
as a supporting document in the processing for GSIS claims of the retired Cebu City
Government employee.
Office or Division: HRDO - Personnel Records (201) and HRIS Management

Services
Type of Transaction: G2G-Government to Government
Who may avail: Department Heads, Office Heads and Employees of Cebu City
Government
1. Copy of Acceptance Letter on the Retirement Requesting party/ HRDO-Personnel Records
2. Copy of Service Record (201) and HRIS Management Services
3. CLEARANCES:
a. Office Clearance on No Pending Case Dept./Office where former employee was
assigned
b. Clearance from City Legal Office Cebu City Legal Office
c. Clearance from Municipal Trial Court Municipal Trial Court
d. Clearance from Regional Trial Court Regional Trial Court
e. Clearance from the Ombudsman Office of the Ombudsman
1. Ask for GSIS 1. Give GSIS Retirement None 1 minute HRMO I/ HRMO
Retirement Application form III
Application form
2. Submit 2.1 Receive documents None 2 minutes HRMO I/ HRMO
accomplished GSIS 2.2 Review submitted III
Retirement documents
Application form
attached with 2.3 Countersign GSIS None 1 minute HRMO III
Clearances (a - e) Retirement Application
with Contact number form
and Service Record 2.4 Sign GSIS Retirement None 1 day Mayor or his
Application Form Authorized
Representative
2.5 Photocopy duly signed None 2 minutes HRMO II/
GSIS Retirement HRMO III
Application Form
supporting documents for
201 Filing
499
2.6 Inform requesting None 1 minute HRMO III
party that Application form
is duly signed
3. Claim the duly 3. Release the duly signed None 3 minutes HRMO III
signed GSIS GSIS Retirement
Retirement Application form and
Application form advise the client to
proceed to GSIS to
commence processing
1 day and 10
TOTAL None minutes
500
2. CONDUCT OF INTERNAL TRAINING
This service provides internal training or seminar as requested by the department/office heads
for the employees of Cebu City Government.
Office or Division: HRDO - Learning and Development (Training) Section Services

Who may avail: Cebu City Government Officials and Employees
a. Letter Request duly approved by Office Head Requesting party
b. Training Design (if this is internal training) Template provided by HRDO-LAD

c. Invitation Letter for Speaker Requesting party
d. Program Requesting party
e. Attendance Sheet Template provided by HRDO-LAD
1. Submit letter 1.1 Receive and review None 5 minutes Receiving Clerk
request for letter request and
training/seminar supporting documents
1.2 Evaluate request for None 2 days OIC-HRDO
appropriate action
1.3 Check availability of None 10 minutes Section Head
funds and schedule
1.4 Look for Resource None 5 days HR
Speaker, Facilitator, or Clerk/Section
Subject Matter Expert Head
(SME) available for the
schedule
1.5. If approved, prepare None 20 minutes HR
Memorandum for Clerk/Section
Authority to Head
Attend/Travel for the duly
approved request
If not considered, write a

reply letter to the
requesting party.
1.6 Review & None 20 minutes OIC-HRDO
Countersign the
Memorandum for
Authority to Attend
1.7 Endorse None 5 minutes HR Clerk
Memorandum for
Authority to Attend to the
Office of the City
Administrator
1.8 Sign Memorandum None 4 days City
for Authority to Attend Administrator
501
1.9. Disseminate the None 1 hour HR
approved/duly signed Clerk/Section
memorandum to the Head
requesting party
1.10 Prepare and/or None 4 hours HR
send training materials Clerk/Section
and equipment Head
2. Attend the 2. Conduct the None Based on the HR
training/seminar Training/Seminar training design Clerk/Section
Head
11 days and 6
hours
(excluding
TOTAL None
the actual
training
hours)
502
3. HANDLE GRIEVANCES AND IMPOSE DISCIPLINARY MEASURES
This service ensures that complaints are properly handled and employees are subjected to
appropriate disciplinary measures if necessary.
Office or Division: HRDO – Employee Relations and Discipline

Type of Transaction: G2G-Government to Government; G2C-Government to Citizens
Who may avail: Clients and employees
1. Complaint Form (for Clients) HRDO – Administrative Section
2. Letter Complaint (for Employees and Clients) Complainant
3. Endorsement Letter (for Department Heads/ Office Department/Office concerned
Heads
4. Other necessary documents supporting the
complaint
1. Fill out request 1.1 Receive accomplished None 5 minutes Administrative
Form or Submit Letter request form / letter Aide III
of Complaint or complaint or endorsement
Endorsement Letter letter
1.2 Log, Evaluate and None 1 day Attorney III /
Investigate the complaint HRMO III
1.3 Prepare Reply / Notice None 20 minutes Attorney III /
to Explain or Comment for HRMO III
the Respondent or
Endorsement to the
appropriate office which
has jurisdiction over the
complaint
1.4 Serve the Reply/ None 20 minutes Administrative
Notice to Explain or Aide III
Comment on the
Respondent/ Endorsement
1.5 Give Respondent 72 None 3 days
hours or 3 days to explain
or comment on the
complaint
1.6 Receive the None 5 minutes Administrative
Explanation / Comment of Aide III
the respondent
1.7 Evaluate and None 1 day Attorney III /
investigate explanation / HRMO III
comment of the
respondent
503
1.8 Prepare and Schedule None 20 minutes Attorney III /
Clarificatory Conference to HRMO III
hear the issues (if needed)
1.9 Serve the Notice for None 20 minutes Administrative
Clarificatory Conference Aide III
2. Attend Scheduled 2.1 Conduct Clarificatory None 1 hour and 30 Attorney III
Clarificatory Conference for possible minutes
Conference settlement
2.2 Prepare resolution and None 30 minutes Attorney III and
minutes of the Clarificatory HRMO III
Conference
2.3 File the documents None 30 minutes Attorney III /
relative to the complaint HRMO III
and prepare report (if the
case was settled) or
endorsement (if not
settled) to escalate the
case to the City Legal
Office or the Committee on
Discipline.
5 days and 4
TOTAL None
hours
504
4. ISSUANCE OF ACCEPTANCE LETTER FOR THE RESIGNATION/
RETIREMENT/ TRANSFER OF EMPLOYEES
This service provides formal documentation in the form of Acceptance Letter for the
resignation/ retirement/ transfer of an employee of Cebu City Government employees.
Office or Division: HRDO - Personnel Records (201) and HRIS Management

Services
Classification: Complex Transactions
Government
Duly signed Letter of Resignation/ Endorsed by the employee/dept./office
Retirement/Transfer addressed to the
Mayor/Vice Mayor
1. Submit Letter of 1.1 Receive copy of None 1 minute HRMO I/
Resignation/ Letter of Resignation/ Admin. Asst. V
Retirement/ Transfer Retirement/ Transfer
to HRDO 1.2 Prepare None 5 minutes HRMO I/ Admin.
Acceptance Letter Asst. V
1.3 Countersign None 1 minute HRMO III, OIC-
Acceptance Letter HRDO
1.4 Endorse to Office None 2 minutes Admin. Aide III
of the Mayor for
signature
1.5 Sign the None 1 day City Mayor
Acceptance Letter
1.6 Receive the duly None 1 minute Admin. Aide III

signed Acceptance
Letter
1.7 Update employee None 3 minutes HRMO III
status in the HRIS
(Human Resource
Information System)
2. Claim the duly 2. Release the None 2 minutes Admin. Asst. V
signed Acceptance Acceptance Letter
Letter
1 day and 15
TOTAL None
minutes
505
5. ISSUANCE OF AUTHORITY TO ATTEND/TRAVEL (EXTERNAL TRAINING)
This service ensures that the employee of the Cebu City Government is duly authorized with
complete documentary requirements in attending/traveling for seminars and trainings.
Office or Division: HRDO - Learning and Development (Training) Section Services

Who may avail: Cebu City Government Officials and Employees
1. Letter Request for Authority to Requesting party
Attend/Travel duly approved by Office Head
2. Invitation Letter Organizers
3. Preliminary Assessment Form HRDO-Learning and Development Section
(LAD)
4. Itinerary Travel Requesting party
1.Submit letter 1.1 Receive and review None 5 minutes Receiving Clerk
request for Authority the letter request and
to Attend/Travel and supporting documents
supporting
1.2 Evaluate request for None 2 days OIC-HRDO
documents to HRDO
appropriate action
1.3. If approved, prepare None 20 minutes HR Clerk
Memorandum for Authority
to Attend/Travel for the
duly approved request
If not considered, write a

reply letter to the
requesting party.
1.4 Review & Countersign None 20 minutes OIC-HRDO
the Memorandum for
Authority to Attend/ Travel
1.5 Endorse Memorandum None 5 minutes HR Clerk
for Authority to Attend to
the Office of the City
Administrator (Local) and
Office of the City Mayor
(Abroad) for signature.
1.6 Sign Memorandum for None 4 days City
Authority to Attend/Travel Administrator or
City Mayor
1.7 Disseminate the None 1 hour HR
approved/duly signed Clerk/Section
memorandum to the Head
requesting party
506
2. Claim duly 2.1 Release duly signed None 5 minutes HR
signed Memorandum for Authority Clerk/Section
Memorandum for to Attend/Travel Head
Authority to 2.2 Instruct requester to None 5 minutes HR
Attend/Travel prepare/process the Clerk/Section
following: Head
For processing of
registration/ travelling
expenses (Before the
seminar):
a) OBR/Voucher for
Registration,
b) OBR/Voucher for Travel
Expense,
c) Advance reservation of
slot
For Recording of
Attendance in the HRIS
and for Payroll Purposes
(After the Seminar):
d) Certificate of Training or
Completion
e.) Learning Application
Plan (LAP)
6 days and 2
TOTAL None
hours
507
6. ISSUANCE OF CERTIFICATE OF RATING PER INDIVIDUAL
PERFORMANCE COMMITMENT REVIEW (IPCR)
This service provides Certification based on the Databank on IPCR Ratings for whatever
purpose as requested by Cebu City Government employees.
Office or Division: HRDO - Strategic Performance Management Section Services

Government
1. Request Form HRDO - Strategic Performance
Management System
2. Official Receipt of Payment for Certification Cashier - City Treasurer's Office
Fee of Php 20.00
1. Fill up Request 1. Provide Request Form P20.00 5 minutes Admin. Aide I/
Form HRMO I
2. Present 2.1 Receive accomplished None 3 minutes Admin. Aide I/
accomplished Request Form and Official HRMO I
Request Form Receipt of payment for
together with the Certification Fee
Official Receipt of 2.2 Retrieve data from None 3 minutes HRMO III
payment for Databank on Certification
Certification Fee of Ratings
2.3 Print Certificate of None 1 minute HRMO III
Rating
2.4 Sign Certificate of None 1 minute HRMO III
Rating
3. Claim Certificate of 3. Release Certificate of None 1 minute Admin. Aide I/
Rating Rating HRMO I
508
7. ISSUANCE OF CERTIFICATION FOR LONG COMPUTATION OF LEAVE
CREDITS BALANCES (INTERNAL/EXTERNAL)
This service provides Computation of Leave Credits Balances to the Cebu City Government
employees as a requirement for terminal pay, monetization of leave credits and other legal
purposes.
Office or Division: HRDO - Rewards, Recognition and Benefits Services

Who may avail: Elective, Permanent, Casual, Co-terminus, Contractual Employees
of Cebu City Government
Request Form HRDO - Rewards, Recognition and Benefits
Services
1. Accomplish Long 1.1 Provide request form None 1 minute Admin. Aide
Computation III/HRMO II
Request Form 1.2 Check the None 1 minute Admin. Aide
completeness of the III/HRMO II
accomplished form
1.3 Review and do None 1 hour HRMO II/
necessary action for the HRMO III
correction of posted leave
credits balance vis-à-vis
the service record of the
employee
1.4 Print computation of None 1 minute HRMO II
leave credits balances
1.5 Review and sign None 2 minutes HRMO III
computation of leave
credits balances
1.6 Inform client thru the None 1 minute Admin. Aide
contact number provided III/HRMO II
to claim computation of
leave credits balances
2. Sign the receive 2. Hand in request form for None 1 minute Admin. Aide
portion of the signature under the III/HRMO II
request form receive portion
3. Claim of 3. Release computation of None 1 minute Admin. Aide
computation of leave leave credits balances III/HRMO II
credits balances
TOTAL 1 hour and 8
None
minutes
509
8. ISSUANCE OF CERTIFIED COPY OF RATED INDIVIDUAL PERFORMANCE
COMMITMENT REVIEW (IPCR)
This service provides certified copy of the Rated IPCR to the employees for whatever
purpose as requested.
Office or Division: HRDO - Strategic Performance Management Section Services

Who may avail: Department Heads, Office Heads and Employees
Request Form HRDO - Strategic Performance
Management System
1. Fill out request 1.1 Receive accomplished None 3 minutes Admin. Aide I/
Form request form HRMO I
1.2 Retrieve Rated IPCR None 5 minutes Admin. Aide I/
HRMO I
1.3 Photocopy Rated None 1 minute Admin. Aide I/
IPCR HRMO I
1.4 Stamp Certified True None 1 minute Admin. Aide I/
Copy HRMO I
1.5 Sign Certified copy None 1 minute HRMO III
2. Claim Certified 2. Release Certified Copy None 1 minute Admin. Aide I/
Copy of the rated of the rated IPCR HRMO I
IPCR
510
9. ISSUANCE OF CERTIFIED TRUE COPY OF APPOINTMENT
This service certifies copies of appointment for whatever legal purpose as requested by the
Cebu City Government employees.
Office or Division: HRDO - Personnel Records (201) And HRIS Management

Services
Classification: Simple Transactions
Government
Photocopy of Appointment From Department/Office of employee or
Recruitment Section
1. Submit photocopy of 1.1 Receive photocopy None 1 minute Admin. Asst. V
appointment to of appointment
Personnel Records 1.2 Stamp Certified True None 2 minutes Admin. Asst. V/
Section Copy
1.3 Sign Certified copy None 1 minute HRMO III
2. Claim certified true 2. Release certified true None 1 minute HRMO III
copy of appointment copy of appointment
511
10. ISSUANCE OF FIRST DAY OF SERVICE CERTIFICATION
This service provides First Day of Service Certification to employees of Cebu City
Government to support the processing of the first salary claim for those who are newly-hired
and for other purposes.
Office or Division: HRDO - Personnel Records (201) And HRIS Management

Services
Who may avail: Cebu City Government employees
1. Copy of Appointment HRDO - Recruitment, Selection and
Placement Section Services Division
2. Certification of First Day of Service issued Respective Office/Department
by the respective Office/Department
1. Present First Day of 1.1 Receive None 1 minute Admin. Asst. V/
Service certification certification with HRMO I
issued by respective attached copy of
Office with copy of appointment
appointment 1.2 Prepare HRDO None 3 minutes Admin. Asst. V/
First Day of Service HRMO I
Certification
1.3 Sign HRDO First None 1 day HRMO III
Day of Service
Certification
2. Claim HRDO First Day 2. Release HRDO None 1 minute Admin. Asst. V/
of Service Certification First Day of Service HRMO I
Certification
1 day and 5
TOTAL None
minutes
512
11. ISSUANCE OF PAYSLIP
This service provides pay slip as per request for whatever purpose.

Who may avail: Elective, Permanent, Casual, Co-terminus, Contractual
Employees of Cebu City Government
1. Request Form HRDO - Rewards, Recognition and Benefits
2. Authority, if necessary Services
1. Accomplish pay 1.1 Provide Pay slip None 1 minute Payroll Makers
slip request form request form
1.2 Receive accomplished None 1 minute Payroll Makers
pay slip request form
1.3 Generate and print None 2 minutes Payroll Makers
Pay slip
1.4 Sign the pay slip None 1 minute Payroll Makers
2. Claim duly signed 2. Release the Pay slip None 1 minute Payroll Makers
pay slip
513
12. ISSUANCE OF TEMPORARY IDENTIFICATION CARD FOR NEWLY
HIRED EMPLOYEES
This service provides Temporary Identification Card for newly hired employees of Cebu City
Government.
Office or Division: HRDO - Personnel Records (201) and HRIS Management Services
Government
1. ID Card Information Form HRDO
2. Copy of Appointment HRDO - Recruitment, Selection and
Placement Section Services Division
3. First Day of Service issued by Office Office/Department concerned
assigned
4. 1x1 ID picture From any chosen ID photo studio
1. Fill up ID Card 1. Provide ID Card None 1 minute Admin. Asst. V
Information Form Information form
2. Submit filled-up ID 2.1 Receive documents None 3 minutes Admin. Asst. V
Card Information
2.2 Encode contact
Form with complete
information in the HRIS
requirements
(Human Resource
Information System)
2.3 Print Temporary I.D.
3. Attach picture and 3.1 Receive Temporary ID None 1 minute Admin. Asst. V/
signature in the with attached picture HRMO I
Temporary ID 3.2 Countersign the None Personnel
Temporary ID Record Section
Head/ HRMO III
3.3 Sign the Temporary ID None 1 day OIC-HRDO
4. Claim Temporary 4. Release Temporary I.D. None 1 minute Admin. Asst.

I.D. V/HRMO I
1 day and 6
TOTAL None
minutes
514
13. ISSUANCE OF CERTIFICATE OF EMPLOYMENT /SERVICE RECORD
(INTERNAL/EXTERNAL)
This service provides Certificate of Employment/ Service Record to Cebu City Government
employees for whatever purpose as requested.
Office or Division: HRDO - Personnel Records (201) and HRIS Management Services
Classification: Simple Transactions
Government
Official Receipt for Payment of Certification Cashier – City Treasurer’s Office
Fee of Php 20.00
1. Present Official 1.1 Receive Official receipt P20.00 1 minute Admin. Asst. V/
receipt for Payment for Payment of HRMO I
of Certification Fee Certification Fee
1.2 Prepare and Print None 5 minutes Admin. Asst. V/
Certificate of Employment/ HRMO I
Service Record
1.3 Sign Certificate of None 1 day Admin. Asst. V/

Employment/ Service HRMO III
Record
2. Claim Certificate 2. Release Certificate of None 1 minute Admin. Asst. V/
of Employment/ Employment/ Service Admin. Aide III/
Service Record Record HRMO III
1 day and 7
TOTAL P 20.00
minutes
515
14. PREPARATION AND PROCESSING OF PAYROLL
This service involves the preparation and over-all processing of salaries and wages of City
Hall Permanent and Casual employees.
Office or Division: HRDO - Rewards, Recognition and Benefits Services, Office of

the City Budget Officer, Office of the City Accountant, Office of the
City Treasurer, Office of the City Administrator
Classification: Highly Technical Transactions
Who may avail: All departments/offices and employees (permanent & casual) of
1. HRDO-duly received copy of Payroll Certification Administrative Officer of each
* if Manual payroll certification - attach approved department/office
Recommendation to use Punch Card/Supervised
Logbook
2. Approved Application Leave (if any)
3. Memorandum, Certificate (if applicable)
4. Certified True Copy Appointment (for Casual)
1. Submit to Payroll 1.1 Receive Payroll None 5 minutes Payroll Makers
Section the HRDO-duly Certification
received copy of Payroll 1.2 Print Payroll None 1 day Payroll Makers
Certification
2. Receive payroll by 2. Release payroll None 5 minutes Payroll Makers
department/office duly
printed
3. Submit payroll with 3. Sign Bank advise None 30 minutes Payroll Makers
supporting documents to of the payroll
HRDO payroll maker
4. Receive payroll 4. Release the payroll None 5 minutes Payroll Makers

documents with Bank to the Administrative
advise duly signed by Officer/Liaison of
payroll maker each department/
office for processing
to Budget Office
STAGE 2
5. Submit payroll 5.1 Sign Obligation
documents to City Budget Request and Status
Office for the processing (ORAS)
of obligation request and Officer-in-Charge
None 55 minutes
status Office of the City Office of the City
Budget Budget
5.2 Pre-audit, index
and process payroll
516
Assigned Auditor
Office of the City None 6 days Office of the City
Accountant Accountant
5.3 Certification of City Treasurer/
Availability of Funds Division Head/
Asst. Division
City Treasurer’s None 30 minutes Head
Office CTO
5.4 Approval for
payment: City Administrator
None 1 day and 15 Office of the City
City Admin Office minutes Administrator
6. Receive text of the 6. Merging of payroll None 2 hours and 5 Personnel In-
amount credited to the minutes Charge City
atm payroll account City Treasurer’s Treasure’s Office
Office
1 day and 45
Stage 1 minutes
TOTAL None
7 days, 3
Stage 2 hours and 42
minutes
517
15. PROCESSING OF ELECTRONIC – DTR BIOMETRIC CORRECTION
This service refers to the process of receiving and encoding E-DTR correction of entries and
printing of corrected Daily Time Record (DTR) of Cebu City Government employees

Who may avail: Permanent, Casual, Co-terminus, Contractual Employees of
Duly approved request for E-DTR correction Administrative Officer of respective
department/office
1. Submit approved E- 1.1 Check and receive None 1 minute Admin. Aide
DTR entry/correct approved E-DTR III/Admin Aide
request form to entry/correct request VI
Personnel Assistance form
Section 1.2 Encode E-DTR None 2 minutes Admin. Aide
details III/Admin Aide
VI
518
16. APPROVAL OF LEAVE APPLICATIONS
This service aims to facilitate the processing and approval of Leave Applications of Cebu
City Government employees.

Who may avail: Elective, Permanent, Casual, Co-terminus, Contractual Employees
of Cebu City Government
1. Leave Application Form Prepared by the Leave in-charge of the
2. Leave Transmittal Form concerned office
1. Submit stamped 1.1 Review leave None 5 minutes Admin. Aide
and dated leave application and I/Admin. Aide III/
application form with attachments per HRMO II
complete attachments transmittal
listed in the 1.2 Receive and return None 1 minute Admin. Aide
transmittal leave transmittal I/Admin. Aide III/
HRMO II
1.3 Encode, check and None 2 minutes Admin. Asst. V/
post leave application in Admin. Aide I/
the HR Leave System Admin. Aide III/
HRMO II
1.4 Detach one copy of None 2 minutes Admin. Aide
leave application and I/Admin. Aide III/
attachment for HR file HRMO II
1.5 Approval of leave None 4 hours HRMO III

application
(Leave received from 8-

11am to HRDO will be
acted in the afternoon/
leave received
11:01am-5pm will be
acted the next working
day)
1.6 Segregate and put None 5 minutes Admin. Aide
leave form to folders I/Admin. Aide III
per office for releasing
(HR copy of leave
application filed per
office)
1.7 Inform Leave in- None 1 minute Admin. Aide
charge to claim I/Admin. Aide III
approved leave
519
2. Sign HR copy of 2. Pull out from office None 1 minute Admin. Aide
leave transmittal folder and hand in I/Admin. Aide III/
transmittal of approved HRMO II
leave
3. Claim approved 3.1 Release the None 1 minute Admin. Aide
leave application approved leave I/Admin. Aide III/
application HRMO II
4 hours and 18
TOTAL None
minutes
520
MANAGEMENT
INFORMATION AND
COMPUTER SERVICES
(MICS)
EXTERNAL SERVICES
521
1. PROVISION OF GEOGRAPHIC INFORMATION SYSTEM (GIS) MAPS
This service refers to the provision of different classification of maps within Cebu City’s
jurisdiction to interested clients.
Office or Division: Management Information and Computer Services (MICS)

Who may avail: Individual Citizens, Organizations and Institutions
1. Request Letter addressed to the Requestor
Department Head
2. Map Order Form MICS
3. Official Receipt for the payment of CTO Cashier
GIS maps
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Inquire from 1. Give Map None 5 minutes GIS Personnel
MICS Office – GIS Order Form to
Operations Group client
about the
requirement of
securing GIS maps
2. Fill out Map 2.1. Review the None 2 minutes GIS Personnel
Order Form accomplished
Map Order Form
2.2. Issue Order None 1 minute GIS Personnel

of Payment and
require the client
to pay to the
Cashier at City
3. Pay for the GIS 3. Receive 15 minutes CTO Cashier

maps at CTO payment and
cashier issue Official
Receipt
Poly
shaded discount
selling ed price
price
50”X36” 865 780
48”X36” 830 750
36”X24” 415 375
17”X11” 210 190
11”X8.5” 50 45
522
4. Present Official 4.1. Receive the None 1 minute GIS Personnel
Receipt of payment Official Receipt
for GIS map at
MICS-GIS 4.2. Retrieve the None 1 minute GIS Personnel
Operations Group Map Order Form
and fill in the
following details:
• Official
Receipt No.
• Date Paid
• Date to be
claimed
5. Inform the MICS- 5.1. Check the None 1 minute GIS Personnel
GIS personnel if email address in
the map will be the Map Order
claimed personally Form if the client
or thru the email opt to receive the
address indicated map thru email
in the Map Order
Form 5.2. Instruct the
client to claim the
requested map
on the schedule
indicated in the
Map Order Form
5.3. Prepare map None 2 days GIS Personnel

layout and print
the requested
GIS map
6. Claim the GIS 6. Retrieve the None 2 minutes GIS Personnel

map on the requested GIS
scheduled date by map
presenting the Map
Order Form to
MICS-GIS
personnel
7. Receive the 7.1. Release the None 2 minutes

requested GIS map GIS map to the
client
7.2 Send the

requested GIS
map thru email if
the client opts so
523
TOTAL 2 days & 30
minutes
524
INTERNAL SERVICES
1. APPLICATION DEVELOPMENT AND MAINTENANCE SERVICE FOR
SIMPLE APPLICATIONS (PROFILING, DATA ENTRY APPLICATIONS)
This service aims to develop a fully functional applications to support other

departments/offices in providing quality service to the public.
Office or Division: Management Information and Computer Services

(MICS) Department – Developers Group
Who may avail: Cebu City Government Departments and Officials

1. Letter Request Requesting Office
2. Request for Information & MICS
Communications Technology (RICT)
1. Submit RICT/ 1.1. Receive Letter None 2 mins Admin –
Letter Request to Request/ RICT then Receiving Staff
MICS Dept. Head forward to Dept. Head
1.2. Assess the None 1 day Department
urgency of the request Head
and assign systems
analyst/programmer to
do the project
1.3. Forward the letter None 2 mins Admin Staff
request to the Dev
Group Supervisor
1.4. Conduct data None 2 days Systems
gathering Analyst/
1.5. Prepare Software None 3 days Programmer
Requirements
Specification
1.6. Code scripts, None 8 days Programmer
functions and etc.
1.7. Conduct testing/ None 2 days Systems
Debug developed Analyst/
application Programmer
1.8. Create None 1 day Programmer
Deployment Package
2. Sign user 2.1. Install program to None 1 day Programmer/
acceptance form and end user’s office Technical Staff
use the newly 2.2. Conduct User None 1 day Systems
deployed system Training Analyst/
Programmer
19 days and 4
Total None
minutes
525
2. AUXILIARY SERVICES
This service will conduct survey mapping using GIS survey equipment as requested by
clients.

Department – Geographic Information System (GIS) Group
Who may avail: Cebu City Government Departments/Offices and Officials
1. Letter request addressed to the Department Head Requesting Office
2. Survey Plan MICS-GIS
3. Mission Order MICS-GIS
1. Submit Letter Request to 1.1. Receive Letter None 2 minutes Admin –
MICS Department Head Request then Receiving Staff
forward to Dept.
Head
1.2. Assess the None 1 day Department
urgency of survey Head
mapping request
Forward letter None 2 minutes Admin Staff
request to GIS
Supervisor
2. Prepare survey plan with 2.1. Prepare Survey None 1 day GIS Supervisor
GIS Supervisor Plan
2.2. Prepare Mission None 30 minutes GIS Supervisor
Order
2.2. Prepare Survey None 1 day GIS staff
equipment
3. Conduct survey mapping 3.1. Conduct survey None 1 day per GIS staff
mapping based on location
the Mission Order
3.2. Process survey None 1 day GIS staff
data
4. Get GIS maps and 4.1. Compose and None 3 days GIS staff
dataset print map
4.2. Release GIS None 2 minutes GIS staff
map to client.
8 days and 36
TOTAL None
minutes
526
3. DATABASE MANAGEMENT
This service will convert manual maps and data into digital format as requested by clients.

Classification: Stage 1 – Highly Technical
2. Project Plan MICS-GIS
3. Implementation Plan MICS-GIS
Stage 1
1. Submit Letter 1.1. Receive Letter None 2 minutes Admin –
Request to MICS Request then forward to Receiving Staff
Department Head Dept. Head
1.2. Assess the urgency None 1 day Department
of database build-up Head
request
1.3. Forward letter request None 2 minutes Admin Staff
to GIS Supervisor
2. Conduct Project 2.1. Prepare Project Plan None 3 days GIS Supervisor
Planning 2.2. Prepare None 3 days GIS Supervisor
Implementation Plan
Stage 2
2.3. Build-up GIS dataset None 20 days GIS staff
(1 month = 20 days)
Stage 3
3. Get GIS maps 3.1. Install GIS software None 1 day GIS staff
and dataset and GIS dataset
3.2. Train client to use the None 5 days GIS staff
GIS dataset
3.3. Compose and print None 1 day GIS staff
map
3.4. Release GIS map to None 2 minutes GIS staff
client.
Stage 1: 7 days and 4 minutes
None Stage 2: 20 days
Total
Total 34 days and 6 minutes
527
3.1. GIS METADATA MANAGEMENT
This service is intended to update and maintain GIS datasets metadata.

Classification: Stage 1 - Highly Technical
1. Letter request addressed to the Requesting Office
Department Head
Stage 1
1. Submit Letter 1.1. Receive Letter None 2 minutes Admin –
Request to MICS Request then forward to Receiving Staff
Department Head Dept. Head
1.2. Assess the urgency None 1 day Department Head
of request to update
existing GIS datasets
1.3. Forward letter None 2 minutes Admin Staff
request to GIS
Supervisor
2. Conduct 2.1. Assess current GIS None 3 days GIS Supervisor
Assessment of datasets and identify GIS staff
current GIS project areas for improvements
2.2. Prepare None 3 days GIS Supervisor
Implementation Plan
Stage 2
2.3. Build-up GIS None 20 days GIS staff
datasets
(1 month = 20 days)
Stage 3
3. Get GIS datasets 3.1. Install GIS datasets None 1 day GIS staff
maps 3.2. Compose and print None 1 day GIS staff
maps
3.3. Release GIS map None 2 minutes GIS staff
to client.
None Stage 2: 20 days
Total
Total 29 days and 6 minutes
528
4. ICT INFRASTRUCTURE MANAGEMENT
4.1. Corrective Maintenance
This service will identify, isolate and rectify a fault so that the failed equipment, machine or
system can be restored to an operational condition.

Department – Technical Support Division (TSG)
1. Submit Letter Request 1.1. Check TSG None 5 minutes Technical
to MICS Department ticketing system for Support
Head/ File and Submit new tickets or IR Receiving Staff
ticket or incident report 1.2. Assign (TSRS)
thru TSG ticketing system ticket/incident report
or phone call and schedule
technician
1.3. Check incident None 10 minutes TSG Personnel
report
1.4. Prepare tool
kit/software
installers and
needed drivers
1.5. Examine ICT None 20 minutes TSG Personnel
equipment, if there’s (simple)
a need to replace
parts
1.6. Troubleshoot,
repair and/or install 5 hours
ICT Equipment
1.7. Perform testing None 5 minutes TSG Personnel
of ICT equipment
Total N/A 5 hours and
50 minutes
529
4.2. Inspection of ICT Procurement
This service will verify that all delivered ICT equipment conforms to the submitted
specifications and to the Purchase Order.

1. Letter request addressed to the Requesting Office
Department Head
1. Submit request form 1.1. Receive request None 5 minutes Technical
for inspection of the form upon the delivery Support
delivered ICT equipment of the supplier Receiving Staff
(TSRS)
1.2. Forward request
form to ICT Inspector
1.3. Received request None 3 days ICT Inspection

form
2. Wait for the schedule 2.1. Set schedule of None 4 hours ICT Inspection
of the inspection the request
2.2. Review
specifications written in
the Purchase Order
against the ICT
equipment delivered
3. Receive the 3.1. Releasing of the None 5 minutes ICT Inspection
Compliance Report Compliance Report
3 days, 4
minutes
530
4.3. Network and Internet Provisioning
This service aims to provide network and internet connection to all Cebu City Government
Offices and employees.

Type of Transaction: Cebu City Government Officials and employees
1. Letter request addressed to MICS Department Requesting Office
Head
1. Submit Letter 1.1. Receive letter None 3 minutes Admin
Request to MICS request (Receiving staff)
Department Head 1.2. Forward letter to
Department Head
1.3. Forward letter to
TSG supervisor or
receiving staff with
attached white slip from
Department Head
1.4. Receive/approve None 10 minutes TSG Supervisor/
letter request Receiving staff
1.5. Verify with
requesting office if they
have an existing
LAN/Internet connection
1.6. Assign TSG
personnel to conduct
site inspection
1.7. Check number of IT None 15 minutes TSG Personnel
equipment that needs 5 hours
network/internet
connection
a. Internal office/s
b. Remote office/s
1.8. Install and None 30 minutes per TSG Personnel
configure IT equipment
network/internet on the
site
i. If nodes, network
switch or access point
is/are available
ii. No nodes, switch or 2 days
access point (for re-
appointment)
531
2. Use the installed 2.1. Test if connection is None 20 minutes TSG Personnel
and configured successful
network/internet Network
Administrator
a.i.: 1 hour &
18 minutes
a.ii.: 2 days &
48 minutes
Total None b.i.: 6 hours &
3 minutes
b.ii.: 2 days, 5
hours &33
minutes
532
4.4. Inventory of ICT Equipment
This service will conduct physical inventory to establish a baseline for all computers
deployed to different Cebu City government departments.

Letter request addressed to the Department Head Requesting Office
Implementation Plan MICS-GIS
1. Submit RICT/letter 1. Receive letter request, None 2 minutes Admin
request to MICS then forward it to Dept. (Receiving staff)
Department Head Head
2. Distribution of 2. An implementation None 1 day Admin
Implementation letter letter is given to the (Receiving staff)
Department which bares
the schedule request to
perform an inventory on
their offices’ respective
IT equipment
3. Deployment of 3. Technical personnel None TSG Personnel
Technical personnel will be assigned to 10 days
perform inventory
procedures based upon
approved schedule
4. collect full name 4. Every end-user’s None 2 minutes TSG Personnel
and office location of name must be collected and
End-user for ticketing purposes End-user
and computer naming
5. Back-up files 5. All end-user’s None 30 minutes TSG Personnel
documents must be
backed up before/within
the PM
6. Clean up PC 6. Cleaning materials are None 5 minutes TSG Personnel
Hardware used to remove dust and
dirt from each PC’s
peripherals
7. Check I/O 7. Wires and cables are None 1 minute TSG Personnel
(input/output) tightened and are
connections checked for good
functionality
8. Check network 8. Trace network None 5 minutes TSG Personnel
connectivity connection and test
procedures
9. Inventory and PC 9. Take inventory None 10 minutes TSG Personnel
533
standardization procedures
10. User log-in 10. Provide log-in None 1 min. TSG Personnel
account provision password for security
purposes
11. Anti-virus 11. Licensed / unlicensed None 15 minutes TSG Personnel
installation anti-virus installation
11 days, 1
Total None hour and 11
minutes
534
4.5. Preventive Maintenance of ICT Equipment
This service is intended to prevent the failure of equipment before it actually occurs. It is
designed to preserve and enhance equipment reliability.

Who may avail? Cebu City Government Departments/Offices and Officials
1. Submit RICT/letter 1. Receive letter request, None 2 minutes Admin
request to MICS then forward it to Dept. (Receiving
Department Head Head staff)
2. Distribution of 2. An implementation letter None 1 day Admin
Implementation is given to the Department (Receiving
letter which bares the schedule staff)
request to perform an
inventory on their offices’
respective IT equipment
3. Deployment of 3. Technical personnel will None 15 days TSG Personnel
Technical personnel be assigned to perform
inventory procedures
based upon approved
schedule
4. Collect full name 4. Every end-user’s name None 2 minutes TSG Personnel
and office location of must be collected for and
End-user ticketing purposes and End-user
computer naming
5. PC 5. Change computer name None 5 minutes TSG Personnel
Standardization with the user’s name and
office code. Computer
restart is necessary
6. Bel-arc advisor 6. Install Bel-arc advisor to None 6 minutes TSG Personnel
Installation get full computer
details/specs
7. Check Anti-virus 7. Installed anti-virus None 1 minute TSG Personnel
Remote Monitoring especially those that are
Service licensed has a remote
monitoring power for
inventory purposes
8. Data 8. Save collected data N/A 30 sec. TSG Personnel
gathering/saving from bel-arc to a word
document format.
16 days, 16
Total None minutes and
30seconds
535
5. PROVISION OF MANAGEMENT INFORMATION
This service will generate different classification of maps within Cebu City Government
Departments/Offices and other Government Institutions.

Letter request addressed to the Department Requesting Office
Head
1. Submit Letter 1.1. Receive Letter Request None 2 minutes Admin –
Request to then forward to Dept. Head Receiving Staff
MICS 1.2. Assess the urgency of None 1 day Department Head
Department map request
Head 1.3. Forward letter request to None 2 minutes Admin Staff
GIS Supervisor
1.4. Assess the availability of None 1 day GIS Supervisor
map request then forward to
GIS staff
For map composition
2. Wait for the 2.1. Schedule the availability None 2 minutes GIS staff
agreed release of map as agreed with the
of maps client
2.2. Prepare map layout and None GIS staff
print the map
a. Simple map 1 day
b. Complex maps 3 days
3. Return to 3.1. Retrieve approved letter None 2 minutes GIS staff
MICS Office to request
get the maps 3.2. Instruct client to log in None 2 minutes GIS staff
the logbook
3.3. Release GIS map to None 2 minutes GIS staff
client
3.4. RELEASING OF MAPS None 5 minutes GIS staff
– BY EMAIL
Send the map thru email
using the client’s email
account.
a. Simple Map:
Total None 1 day and 17
minutes
536
OFFICE OF THE CITY
ACCOUNTANT
(OCA)
EXTERNAL SERVICES
537
1. ISSUANCE OF CERTIFICATION OF NO UNLIQUIDATED FINANCIAL
ASSISTANCE / SCHEDULE OF UNLIQUIDATED FINANCIAL ASSISTANCE
The issuance of Certification of no Unliquidated Financial Assistance /Schedule of

Unliquidated Financial Assistance serves as confirmation that the client issued with
certification has no Unliquidated Financial Assistance from the Cebu City Government or the
client issued with Certification but indicating the remaining unliquidated balance with the
attachment of Schedule of Unliquidated Financial Assistance as detailed reference of those
subject to liquidation and of its status (Partially Liquidated/ Fully Liquidated/ Suspended/ No
Liquidation Submitted).
Office or Division: Office of the City Accountant – Financial Control Division

Type of Transaction: G2B - Government to Businesses
Who may avail: Cebu City Government Employees, Barangay Captain/ Treasurer,
Business entities accredited with Cebu City Private Sector
Organization Evaluation and Monitoring Board / Non-Government
Organizations (NGO’s)/ People’s Organizations (PO’s)
1. Official Receipt in the amount of Php20.00 for payment of Miscellaneous Teller – City
Certification Fee Treasurer’s Office
2. Request Action Slip Form Front Desk Clerk/Office of the City
(Requestor should be Brgy. Captain & Brgy. Treasurer for Accountant
barangays or Requestor should bear Proper Authorization from
appropriate officials (for Non-governmental Organizations
(NGO’s)/ People’s Organizations (POs)
1. Submit to Front Desk 1.1. Receive and None 10 minutes Front Desk
Clerk the duly filled up check documents as Clerk
Request Action Slip with to completeness of
official receipt for payment filing
of Certification Fee 1.2. Approve the None 20 minutes City Accountant/
Request Action Slip Assistant
Form Department
Head
2. Wait for the call of Front 2.1 Verification of None 1 day Designated
desk Clerk for the status of data at Financial Clerk
the request Control Division
2.2 Prepare None 5 minutes Front Desk
Certification of No Clerk
Unliquidated
/ Schedule of
Unliquidated
538
2.3 Sign the None 10 minutes City Accountant/
Certification of No Assistant
Unliquidated Department
Financial Assistance Head
/ Schedule of
Unliquidated
3. Receive notification from 3. Call the client to None 10 minutes Front Desk
the Front Desk Clerk about notify about the Clerk
the status of the request status of the request
4. Claim the signed 4. Release the duly None 5 minutes Front Desk
Certification at the Front signed Certification Clerk
desk of No Unliquidated
or Schedule of
Unliquidated
to the claimant
1 day and 1
TOTAL None
hour
539
2. ISSUANCE OF CERTIFICATE OF CREDITABLE TAX WITHHELD (BIR
FORM NO. 2307)
This service refers to the issuance of BIR Form no. 2307 Certificate of Creditable Tax Withheld
at Source for Income payments subject to Expanded Withholding Tax, Percentage taxes on
Government money payments and Withholding of VAT on Government money payments.
Office or Division: Office of the City Accountant – Billing & Remittance Division
Type of Transaction: G2B- Government to Businesses
Who may avail: Suppliers of Cebu City Government
1. Request Action Slip Form Front Desk Clerk/Office of the City Accountant
2. Copy of Paid Voucher with TIN or check issued City Treasurer’s Office
by City Treasurer’s Office
1. Submit to Designated 1.1. Receive the None 5 minutes Designated
Clerk the duly filled up request and the Clerk
Request Action Slip for the requirements
Certificate of Creditable submitted
Taxes Withheld for a 1.2. Issue Certificate None 5 minutes Designated
specific period and submit of Creditable Taxes Clerk
the requirements Withheld
2. Wait for the call of the 2. Sign the None 1 day City Accountant/
Designated Clerk on the Certificate of Division Head
status of the request Creditable Taxes
Withheld
3. Receive notification 3. Call the client to None 10 minutes Designated

from the Designated Clerk notify about the Clerk
about the status of the status of the request
request
4. Claim the signed 4. Release the duly None 5 minutes Designated
Certificate signed Certificate of Clerk
Creditable Taxes
Withheld to the
claimant
1 day and 25
TOTAL None
minutes
540
INTERNAL SERVICES
1. ISSUANCE OF ACCOUNTANT’S ADVICE

The Accountant’s Advice is issued to the Authorized Government Depository Bank as proof
that all checks issued are complete with documentary requirements.
Office or Division: Office of the City Accountant

Who may avail: Concerned Departments/Offices of Cebu City Government
1. Disbursement Voucher with complete supporting City Administrator’s Office
documents duly signed by approving authority
2. Check issued duly signed by authorized City Administrator’s Office
signatories
1. (Office of the City 1.1 Receive the None 3 minutes Designated
Administrator) Submit the checks together with (One batch is Clerk
Disbursement Vouchers its Disbursement composed of
together with the checks Vouchers (DV’s) with 20
supporting documents Disbursement
from the City Vouchers
Administrator’s Office (DV’s)
1.2 Check the None 4 minutes Designated
received documents Clerk
against the transmittal
received from the City
Administrator’s Office
and verify if checks
were all signed by the
signatories
1.3 Segregate checks None 4 minutes Designated
as to funding and its (One batch is Clerk
bank accounts composed of
20 vouchers
and/payrolls
1.4 Encode checks to None 5 minutes Designated
Accountant’s Advice Clerk
1.5 Print the None 3 minutes Designated
Accountant’s Advice Clerk
1.6 Upload LBP None 2 minutes Designated
accounts for Online Clerk
Banking and printing
of Transaction
Acknowledgement
thereof
541
1.7 Approve LBP None 3 minutes City Accountant/
Online Banking Financial
Control Division
Head
1.8 Sign the None 5 minutes City Accountant
Accountant’s Advice
2. (City Treasurer’s Office) Forward the signed None 30 minutes Liaison Officer
Receive the signed Accountant’s Advice
Accountant’s Advice to the City Treasurer’s
together with the Office
Disbursement Voucher
and checks from the Office
of the City Accountant
Total None 1 hour
542
2. ISSUANCE OF ACCOUNTING CLEARANCE CERTIFICATE
The issuance of Accounting Clearance Certificate serves as confirmation that the client has
made a full and complete accounting of his/her money and property responsibilities for which
he/she is accountable and responsible to the Cebu City Government except as noted on the
accounting clearance form.

Who may avail: Cebu City Government Employees, Barangay Officials & Employees,
Retired/Resigned/Transferred Employees of Cebu City Government
1. Accounting Clearance Certificate Form Front Desk Clerk/ Office of the City Accountant
2. Office Clearance Office/Department/Mother Unit of Employee
3. Service Record Human Resource & Development Office
4. Total Leave Credits (Long Computation) Human Resource & Development Office
5. GSIS Clearance (Terminal Leave only) GSIS Office
6. Bayanihan Certification (Terminal Leave only) Bayanihan Multi-Purpose Cooperative
1. Submit the duly filled 1.1 Receive and check None 10 minutes Front Desk
up Accounting documents as to Clerk
Clearance Form completeness of filling
together with all the out and its attachments
requirements
1.2 Encode details to None 30 minutes Front Desk
Real-Time Data Clerk
Tracker System
2. Wait for the call of 2.1 Verify and sign the None 7 hours Billing and
Front desk Clerk for the clearance form that the Remittance
status of the request client is cleared as to Division Head
Billing and Remittance
2.2 Verify and sign the None 1 day Barangay
clearance form that the Accounts
client is cleared as to Section Head
No Unliquidated Cash
Advance, Accounts
Receivable and due
from Officers and
Employees & no
disallowances and
suspensions
2.3 Verify and sign the None 1 day Financial
clearance form that the Control
client is cleared as to Designated
Inventories Clerk
No Unliquidated Cash Clerk
543
Advance, Accounts
Receivable and due
from Officers and
Employees
Disallowance and Clerk
suspensions
clearance form that the Control Division
client is cleared as to Head
Financial Control
If suspended, end-user
office is informed to get
the documents for
compliance of lacking
requirements
2.7 Sign the Accounting None 1 day City Accountant/
Clearance Certificate Assistant
Department
Head
3. Receive notification 3. Call the client to None 10 minutes Front Desk
from the Front Desk notify about the status Clerk
Clerk about the status of of the request
the request
4. Get the Signed 4. Release the duly None 10 minutes Front Desk Clerk
Accounting Clearance signed Accounting
at the Front desk Clearance to the
claimant
TOTAL None 7 days
544
3. ISSUANCE OF CERTIFICATION OF LAST SALARY PROCESSED/
INDEXED
Clients may request for certification of Last Salary Processed/ Indexed to be used for specific
purposes.

Who may avail: Cebu City Government Employees, Barangay Officials &
Employees, Retired/Resigned/Transferred Employees of
1. Official Receipt in the amount of Php20.00 for Miscellaneous Teller – City Treasurer’s Office
payment of Certification Fee
2. Request Action Slip Form Front Desk Clerk/ Office of the City Accountant
1. Submit to Front Desk 1. Receive and check None 5 minutes Front Desk
Clerk the duly filled up documents as Clerk
Request Action Slip with completeness of filing
Official Receipt for the
payment of Certification
Fee
2. Wait for the call of 2.1 Approve the None 1 day City Accountant/
Front desk Clerk for the Request Action Slip Assistant
status of the request Form Department
Head
2.2 Verify the request None 4 hours Assigned Index
and print out Officer
Certification of Last
Salary
Processed/Indexed
2.3 Sign the None 40 minutes City Accountant/
Certification Assistant
Department
Head
3. Receive notification 3. Call the client to None 10 minutes Front Desk
from the Front Desk notify about the status Clerk
Clerk about the status of of the request
the request
4. Claim the signed 4. Release the duly None 5 minutes Front Desk
Certification at the front signed Certification to Clerk
desk the claimant
1 day & 5
TOTAL None
hours
545
4. PRE-AUDIT OF PAYROLL & VOUCHER
All vouchers and payrolls are subject for pre-audit to assess the completeness and accuracy
of the supporting documents.

Who may avail: All Departments/Offices and Employees of Cebu City
Government
Payroll / Vouchers with supporting documents Client/ User
according to checklist (may vary on type of claims)
1. Submit the 1.1 Receive the None 10 minutes Receiving
documents to the documents from the City Officer/Encoder
Receiving Officer/ Budget Office
Encoder with the
supporting documents A. Individual Payroll
/Voucher (except
Procurement of
Goods and Services
including
Infrastructure)
B. Medical / Burial 1 hour
Assistance (60
vouchers / bundle)
C. Individual Voucher 10 minutes
(Procurement of
Goods & Services
including
Infrastructure)
1.2 Review the None 1 hour Designated
documents as to Clerk
completeness according
to checklist:
A. Individual Payroll /
Voucher (except
Procurement of
Goods and Services
including
Infrastructure
B. Medical / Burial 4 hours
Assistance (60
vouchers /
bundle)
C. Individual 4 days and 4

Voucher hours
(Procurement of
546
Goods &
Services
including
Infrastructure)
the documents for
requirements
1.3 Stamp Pre-Audit None Designated
Voucher Number (PAV Clerk
No.) on each page of
disbursement voucher
and indicate the PAV
number on all the
A. Individual Payroll / 1 hour

Voucher (except
Procurement of
Goods and Services
including
Infrastructure)
B. Medical / Burial 1 day
Assistance (60
vouchers / bundle)
C. Individual Voucher 1 day
(Procurement of
Goods & Services
including
Infrastructure)
1.4 Encode the None 1 hour Designated
necessary details of Clerk
document (claim type,
payee, amount, PAV
number)
A. Individual Payroll
/ Voucher (except
Procurement of Goods
and Services including
Infrastructure)
Assistance (60 vouchers
/ bundle)
C. Individual Voucher 1 hour
(Procurement of Goods
& Services including
Infrastructure)
547
1.5. Assign the None 3 hours & 30 Designated
disbursement vouchers minutes Clerk
to an auditor and encode
its necessary details for
recording purposes
/ Voucher (except
Infrastructure)
B. Medical / Burial 1 days & 6
Assistance (60 vouchers hours
/ bundle)
C. Individual Voucher 2 hours & 30
(Procurement of Goods minutes
Infrastructure)
1.6 Log the assigned None Pre- auditor
voucher to the record
book
A. Individual Payroll / 1 hour

Voucher (except
Procurement of
Goods and Services
including
Infrastructure)
Assistance (60
vouchers / bundle)
C. Individual Voucher 1 hour
Infrastructure)
1.7 Examine the None 2 days Pre- auditor
completeness and
accuracy of the voucher
/ Voucher (except
Infrastructure)
B. Medical / Burial 10 days
/ bundle)
B. Individual 10 days
Voucher (Procurement of
Goods & Services
including Infrastructure)
548
the documents for
requirements
1.8 Set up and input the None 3 hours Indexer
payee’s details to the
system
/ Voucher (except
Infrastructure
B. Medical / Burial 1 day and 4
Assistance (60 vouchers hours
/ bundle)
C. Individual Voucher 2 hours

Infrastructure)
1.9 Log and countersign None 1 day Pre-audit

the disbursement Division Head
voucher
Voucher (except
Procurement of
Goods and Services
including
Infrastructure)
/ bundle)
C. Individual Voucher 2 days
Infrastructure)
1.10 Log and None 4 hours Designated
countercheck on Clerk
correctness of tax
deduction/ remittance of
the payroll/disbursement
voucher
Voucher (except
Procurement of
Goods and
Services including
Infrastructure)
549
/ bundle)
C. Individual Voucher
Infrastructure)
1.11 Sign the None 1 day City Accountant/
disbursement voucher Division Head
1.12 Encode the voucher None 20 minutes Encoder/
for transmittal to the City Releasing
Treasurer’s Office Officer
/ Voucher (except
Infrastructure)
/ bundle)
C. Individual Voucher 20 minutes
Infrastructure)
2. (City Treasurer’s 2.1 Forward the audited None 1 hour Liaison Officer
Office) Receive the voucher to the City
audited voucher & Treasurer’s Office
from the Office of the
City Accountant
A. Payroll / 6 days
Voucher (except
Procurement of
Goods and
Services
including
Infrastructure)
B. Medical / Burial 20 days

Assistance None
TOTAL
C. Voucher 20 days
(Procurement of
Goods &
Services
including
Infrastructure)
550
\
OFFICE OF THE
BUILDING OFFICIAL
(OBO)
EXTERNAL SERVICES
551
1. ISSUANCE OF ANNUAL INSPECTION AND/OR TOURISM ENDORSEMENT
Undertake Annual Inspections of all Buildings/structures and keep an up-to-date record of their
status.
Office or Division: Office of the Building Official (OBO)

Who may avail: Applicant within Cebu City jurisdiction
1. Photos (PWD ramp, PWD ramp and PWD Unit, Applicant
rainwater tank)
2. Copy of Occupancy Certificate Applicant
3. Certification from Architect Private Architectural Practitioner
4. As-Built Plans Private Practitioner
5. List of Spaces and Areas per level Private Architectural Practitioner
6. Photocopy of PTR and PRC of each Practitioner Private Practitioner
7. Certification from Structural Practitioner Private Structural Practitioner
8. Certificate of Installation of Seismic Instrumentation Private Structural Practitioner
9. Certification from Professional Electrical Practitioner Private Electrical Practitioner
10. Insulation Test/ Meager Testing Private Electrical Practitioner
11. Inventory of all Electrical Equipment Private Electrical Practitioner
12. Certification from Registered Master Plumber Private Plumbing Practitioner
13. Inventory of all Plumbing Fixtures Private Plumbing Practitioner
14. Certification from Professional Mechanical
Private Mechanical Practitioner
Engineer
15. Inventory of all mechanical equipment (1 set, duly
signed and sealed by a PME)
16. Latest P.T.O. photocopy of all mechanical
equipment
17. Certification from the Professional Electronic and
Private Electronic Practitioner
Communication Engineer
18. Inventory of all electronic systems and equipment. Private Electronic Practitioner
19. Latest F.S.I.C. photocopy issued by BFP for
Bureau of Fire Department
Business Permit.
20. Parking Certification Building Admin.
1. Receive Notice of 1. Send Notice of none 10 minutes Annual
Annual Inspection from Annual Inspection to inspectors OBO
the Office of the Building business
Official (OBO) with establishments with
requirements list of requirements
2. Sign the file copy of 2. Assist client to sign none 10 minutes
the Notice of Annual the file copy of the
Inspection Notice of Annual
Inspection
3. Submit the required 3.1. Receive the none 20 minutes
552
documents required documents Receiving
3.2. Verify the Section OBO
completeness of
documents submitted
3.3. Record the
application details
4. Wait for the 4.1. Encode none 15 minutes Encoder
notification on the applicant’s information OBO
schedule of site in the system
inspection 4.2. Evaluate none 30 minutes Annual
documents submitted inspectors OBO
4.3. Schedule date of
site inspection
5. Receive notification 5.1. Notify business none 10 minutes Annual
on the date of site establishment on the inspectors OBO
inspection date of site inspection
5.2. Conduct none 1 Day
inspection
5.3. Evaluate the
inspection findings
5.4. Compute fees
5.5. Final Evaluation
If non-compliant: If non-compliant: none 10 minutes Annual
6. a) Receive deficiency 6.1. Issue deficiency inspectors OBO
sheet sheet
b) Comply the 6.2. Return to owner

deficiencies then go back (RTO) to comply
to step 1 deficiencies
If compliant: If compliant:
7. Secure collection slip 7.1. Recommend for
payment
7.2. Inform none 15 minutes Enforcement
representative to pay and Inspection
the fee Division Head
7.3. Issue collection OBO
slip
8. Pay the permit fee 8.1. Receive Refer to 20 minutes Cashier
collection slip and table No.9 OBO
payment
8.2. Issue Official
Receipt for payment
8.3. Print the Annual none 20 minutes Encoder
Inspection Certificate / OBO
Endorsement for
Tourism
8.4. Sign the Annual none 30 minutes Annual
Inspection Certificate / inspectors OBO
Endorsement for
Tourism
9. Present Official 9.1. Receive Official none 5 minutes Receiving
Receipt Receipt of payment OBO
553
9.2. Record payment
details
9.3. Attach OR to the
application
9.4. Sign the Annual 5 minutes Enforcement
Inspection Certificate / and Inspection
Endorsement for Division Head
Tourism OBO
9.5. Review and sign none 15 minutes Assistant
the Annual Inspection Building Official
Certificate / OBO
Endorsement for
Tourism
9.6. Review and none 15 minutes Building Official
approve the Annual OBO
Inspection Certificate /
Endorsement for
Tourism
10. Sign and receive the 10.1. Assist the none 10 minutes Releasing
approved Annual applicant in signing Section
Inspection/Tourism the logbook or file OBO
Endorsement copy
10.2. Release the
approved Annual
Inspection Certificate /
Endorsement for
Tourism
Refer to
table No.9
1 day and 4
Total Annual
hours
Inspection
Fees
554
2. ISSUANCE OF BUILDING PERMIT AND/OR FENCING PERMIT
Provisions of Building Permit and/or Fencing Permit to all applicants within Cebu City

1. Approved Locational Clearance City Planning Development Office (CPDO)
2. Barangay Clearance Barangay where the project is located
3. Application Forms (all signatures must be
Office of the Building Official (OBO)
signed on each page)
4. Unified Application form for Building permit Office of the Building Official (OBO)
5. Building Plans Private Practitioner
6. Certified true copy of Lot title Register of Deeds (RD)
7. Certified true copy of Lot Tax Declaration City Assessor’s Office (CAO)
8. Latest Lot Tax Clearance City Treasurer’s Office (CTO)
9. Bill of Materials Private Practitioner
10. Technical Specifications Private Practitioner
11. Structural Design Analysis Private Mechanical Practitioner
12. Sketch Plan Private Practitioner
13. Notarized Secretary’s Certificate or
Applicant
Board Resolution
14. Notarized Special Power of Attorney
Applicant
(SPA) of the Representatives
15. Lease Contract/Deed of Absolute Sale Applicant
16. Photocopy of updated PTR of
Private Practitioner
Engineer/Architect, duly signed and sealed
17. Authorization Letter to process from the
Applicant
Applicant
18. Occupancy Certificate/Tax Declaration of
Applicant
the Building (for renovation only)
1. Submit duly 1.1. Receive duly none 15 minutes Receiving
accomplished accomplished Section
Architectural Permit Architectural Permit OBO
and Ancillary Permit and Ancillary permit
application forms application forms with
together with all the supporting documents
supporting documents and plans
and plans 1.2. Verify the none 20 minutes
completeness of
documents submitted
1.3. Record the
555
application details
2. Secure building 2.1. Assign and give none 10 minutes Receiving
application number and building application Section OBO
instruction on when to number to client
proceed to BFP 2.2. Inform client when
to proceed to BFP to
pay and secure Fire
Safety Inspection
Certificate (FSIC)
2.3. Encode none 30 minutes Encoder
applicant’s information OBO
and Building Permit
Application Number in
the OBO-IS
2.4. Segregate
documents for Bureau
of Fire Protection (BFP)
2.5. Prepare
Endorsement Letter to
BFP
2.6. Sign the none 30 minutes Building Official
endorsement letter OBO
2.7. Deliver the none 1 hour Liaison Officer
approved endorsement OBO
letter with supporting
documents to Bureau
of Fire Protection (BFP)
2.8. Assist receiver to
sign the file copy
3. Pay BFP fees and 3. Refer to the Refer to the Citizen’s Charter Personnel in-
secure the Fire Safety Citizen’s Charter of the of the Bureau of Fire charge
Inspection Certificate Bureau of Fire Protection (BFP) BFP
(FSIC) from Bureau of Protection (BFP)
Fire Protection (BFP)
4. Submit the FSIC 4.1. Receive the none 5 minutes Receiving
with the Official Receipt official receipt of Section OBO
to OBO payment and FSIC
4.2. Attach OR and
FSIC to application
4.3. Forward the none 10 minutes Encoder
application to Section OBO
Heads for Processing
(OBO-IS v2)
4.4. Evaluate if none 2 hours Land-use and
compliant to Land-use (simultaneous Zoning Section
and Zoning Section processing OBO
4.5. Compute fees and
4.6. Evaluate if none computation of Line & Grade /
compliant to Line and fees) Geodetic
Grade Section OBO
4.7. Compute fees
4.8. Evaluate if none
556
compliant to Building Architectural
code and accessibility Section
law OBO
4.9. Compute fees
4.10. Evaluate if none Structural
compliant to Structural Section OBO
Code
4.11. Compute fees
4.12. Evaluate if none Electrical
compliant to Electrical Section OBO
Code
4.13. Compute fees
4.14. Evaluate if none Mechanical
compliant with Section
Mechanical Code OBO
4.15. Compute fees
4.16. Evaluate if none Sanitary /
compliant to Sanitary Plumbing
and Plumbing Code Section OBO
4.17. Compute fees
4.18. Evaluate if none Electronic
compliant to Electronics Section OBO
Code
4.19. Compute fees
If non-compliant: If non-compliant: none 30 minutes Processing and
5. a) Receive 5.1. Issue deficiency Evaluation
notification and claim sheet Division Head
deficiency sheet 5.2. Notify client to OBO
claim deficiency sheet

deficiencies then go (RTO) to comply
back to step 1 deficiencies
If compliant: If compliant: none
6. Receive notification 6. Notify client to claim
to claim the collection the collection slip for
slip for payment of payment of Building
Building and/or Fencing and/or Fencing Permit
Permit Fee
7. Secure collection 7.1. Issue collection none 10 minutes Encoder
slip slip OBO
7.2. Inform applicant to
pay the computed fee
8. Pay the Building 8.1. Receive the Refer to 15 minutes Cashier
Permit and/or Fencing collection slip and table No.1 OBO
Permit fee payment
8.2. Issue Official
Receipt of payment
8.3. Print the approved none 30 minutes Encoder
unified certificate of OBO
building permit
8.4. Attach the unified
557
certificate building
permit form to the
application form
9. Present the Official 9.1. Receive the none 15 minutes Receiving
Receipt of payment Official Receipt OBO
9.2. Record Official
Receipt details in the
logbook
9.3. Attach Official
Receipt to Building
permit and/or Fencing
Permit Application form
application for building Building Official
permit and/or fencing OBO
permit
approve building permit OBO
and/or fencing permit
10. Get notification to 10. Notify applicant to none 10 minutes Releasing
claim the approved claim the approved Section
Building permit / building permit and/or OBO
fencing permit fencing permit
11. Sign and receive 11.1. Assist the none 10 minutes
the approved Building applicant in signing the
Permits and/or Fencing logbook or file copy
Permit 11.2. Release the
approved Building
Permits and/or Fencing
permit
Refer to
table No. 1
Total 1 day
Building
Fees
558
3. ISSUANCE OF CERTIFICATIONS
Reply to all request for Certifications addressed to the Office of the Building Official

Who may avail: Requester within Cebu City jurisdiction
1. Request letter with supporting documents Requesting party
2. Authorization Letter from owner if requesting
Owner
party is not the applicant
1. Submit letter 1. Receive letter request None 5 minutes Receiving
request with with supporting Section
supporting documents OBO
documents
2. Note down the 2.1. Inform client when to None 10 minutes
date on when to claim the certificate
claim the certificate 2.2. Encode request in
the logbook and in
Document tracker
2.3. Note down the None 30 minutes Building Official
instructions in the green OBO
slip
2.4. Assign personnel to
handle request
2.5. Verify request in the None 10 minutes Assigned
record personnel
OBO
2.6. Retrieve documents None 2 days Record Section
from stockroom OBO
2.7. Note down the None 10 minutes Assigned
status of the query personnel
OBO
2.8. Print the certificate None 15 minutes Records in-
charge
OBO
2.9. Approve the None 30 minutes Building Official
certificate OBO
2.10. Record the None 10 minutes Record in-
approved certificate in charge
the logbook and OBO
document tracker
2.11. Issue collection slip
2.12. Attach collection
slip to the approved
559
certificate
3. Secure collection 3.1. Give collection slip 5 minutes Record in-
slip on the claiming to client charge
date 3.2. Inform client to pay OBO
the certificate fee
4. Pay the 4.1. Receive collection Refer to 10 minutes Collector
certificate fee slip and payment Table No. 10 OBO
4.2. Issue Official
Receipt of payment
5. Present Official 5.1. Receive Official None 5 minutes Receiving /
receipt of payment Receipt of payment Releasing
(1 original and 1 5.2. Record payment Section
photocopy) details OBO
5.3. Attach the original
OR to the Certificate
5.4. Keep the photocopy
of OR for record
purposes
6. Sign and receive 6.1. Assist the applicant None 5 minutes Receiving /
the approved in signing the logbook or Releasing
Certification the file copy Section
6.2. Release the OBO
approved Certification
Refer to
2 days, 2
Table No. 10
Total hours and 25
Certification
minutes
Fees
560
4. ISSUANCE OF CERTIFIED TRUE COPY OF CERTIFICATIONS
Reply to all request for Certified true copy of Certifications addressed to the Office of the
Building Official

1. Request letter with supporting Requesting party
documents
2. Authorization Letter from owner if
Owner
requesting party is not the applicant
1. Submit letter 1. Receive letter none 5 minutes Receiving
request with request with supporting Section
supporting documents documents OBO
2. Note down the 2.1. Inform client when none 10 minutes
date on when to claim to claim the certified
the certified true copy true copy
2.2. Encode request in
the logbook and in
Document tracker
2.3. Note down the none 30 minutes Building Official
instructions in the green OBO
slip
2.4. Assign personnel
to handle request
2.5. Verify request in none 15 minutes Assigned
the record personnel
OBO
2.6. Retrieve the none 2 days Record Section
approved documents OBO
and plans from the
stockroom
3. Proceed to OBO 3. Assign personnel to none 4 hours Record Section
on the claiming date accompany client OBO
4. Photocopy the 4.1. Accompany client
approved documents to photocopy of
and plans approved documents
and plans
4.2. Stamp "Certified
true copy" in each
document and plan
4.3. Approve the none 30 minutes Building Official
certified true copies OBO
561
4.4. Record the none 5 minutes Record in-
outgoing documents in charge
the logbook and OBO
document tracker
5. Secure collection 5.1. Issue collection slip none 5 minutes
slip 5.2. Inform client to pay
the certified true copy
fee
6. Pay the certified 6.1. Receive collection Refer to 10 minutes Collector
true copy fee slip and payment Table No.10 OBO
6.2. Issue Official
Receipt of payment
7. Present Official 7.1. Receive Official none 5 minutes Receiving /
receipt of payment (1 Receipt of payment Releasing
original and 1 7.2. Record payment Section
photocopy) details OBO
7.3. Attach original OR
to the certified true
copy
7.4. Keep the
photocopy of OR for
record purposes
8. Sign and receive 8.1. Assist the none 5 minutes Receiving /
the Certified true applicant in signing the Releasing
copies logbook Section
8.2. Release the OBO
Certified true copies
Refer to
Table No. 10 2 days and 6
Total
Certification hours
Fees
562
5. ISSUANCE OF DEMOLITION PERMIT
Provision of Accessory Permit issued to Cebu City applicant prior to or during the processing
of building permit.

Type of Transaction: G2B – Government of Business
1. Duly accomplished demolition Permit application Office of the Building Official
forms
2. Barangay clearance Barangay where the project located
3. Certified true copy lot tax declaration City assessor’s office
4. Certified true copy of building tax declaration City assessor’s office
5. Certified true copy of title Register of deeds
6. Latest tax clearance of lot City treasurer’s office
7. Latest tax clearance of building City treasurer’s office
8. Photocopy of PRC ID and PTR of the supervising
Private practitioner
engineer/architect (signed and sealed)
9. Consent and authority from the owner/s of Lot and
Applicant
building (if applicant is not the owner)
10. Special power of attorney (SPA) of authorization
representative (duly notarized; if owner cannot Applicant
process and receive the application/permit personally
11. Notarized Secretary’s certificate (corporation) Applicant
12. Pictures of demolition area Applicant
13. Sketch location Applicant
1. Submit duly 1.1. Receive duly
accomplished accomplished
demolition permit demolition permit none 5 minutes
application form with application form with Receiving
supporting documents supporting documents Section OBO
1.2. Verify the
completeness of none 15 minutes
documents submitted
2. Wait for the 2.1. Record the Receiving
none 5 minutes
notification on the application details Section OBO
schedule of site 2.2. Evaluate the
inspection none 25 minutes
documents submitted
2.3. Schedule date of Structural/
none 5 minutes
site inspection Demolition
3. Receive 3. Notify client on the Inspector
notification on the schedule date of site OBO
none 5 minutes
schedule date of site inspection
inspection
563
4.1. Conduct site
inspection
If non-compliant: If non-compliant:
4. a) Receive 4.2. Issue deficiency
deficiency sheet sheet

deficiencies then go (RTO) to comply Structural/demol
back to step 1 deficiencies none 4 hours ition Inspector
If compliant: If compliant: OBO
5. Secure 5.1. Recommend for
computation slip payment
5.2 Compute fees
5.3. Issue Collection
slip
pay the permit fee
6. Pay the Permit fee 6.1. Receive collection
slip and payment Refer to table Collector
10 minutes
6.2. Issue Official No. 7 OBO
Receipt of payment
6.3. Print demolition Encoder
none 15 minutes
permit OBO
6.4. Sign the Demolition Head
permit none 10 minutes enforcement
OBO
7. Present Official 7.1. Receive Official
Receipt Receipt of payment
7.2. Record payment Receiving
none 10 minutes
details OBO
7.3. Attach OR to
demolition permit
7.4. Review and sign Assistant
demolition permit none 5 minutes Building Official
OBO
7.5. Review and
Building Official
approve the demolition none 5 minutes
OBO
permit
8. Sign and receive 8.1. Assist the
the approved applicant in signing the
Demolition Permit logbook or file copy Releasing
none 5 minutes Section
8.2. Release the
OBO
approved Demolition
Permit
Refer to
table No.7
Total 6 hours
Accessory
Fees
564
6. ISSUANCE OF DRILLING PERMIT
Provision of Accessory Permit to drill for the construction of wells within Cebu City

1. Request letter for inspection Owner
2. Sketch/Vicinity Map with complete landmarks Owner
3. Barangay Clearance (for drilling permit) Barangay
4. Lot Title (certified true copy and photocopy) Register of Deeds
5. Lot Tax Declaration (certified true copy and
City assessor’s office
photocopy)
6. Latest lot tax clearance (certified true copy) City treasurer’s Office
7. Lot Sketch Plan (signed and sealed by Geodetic
Private Geodetic Practitioner
Engineer)
8. Secretary certificate (if corporation; notarized) Owner
9. Actual Pictures of the Location site to be drilled Owner
10. Clearance from MCWD office (original) Metropolitan Cebu Water District
11. Certification from City Health Department for
City Health Department
Water Analysis (original)
12. Photocopy of Latest PTR and PRC ID of Master Private Master plumber/Sanitary
plumber/Sanitary Engineer duly signed and sealed Practitioner
1. Submit letter 1.1. Receive letter none 10 minutes Receiving
request with request with supporting Section
supporting documents documents OBO
1.2. Verify the
completeness of
documents submitted
1.3. Record the none 5 minutes
application details
1.4. Schedule date for none 5 minutes Structural
site Inspection Section
OBO
2. Receive 2.1. Inform applicant on none 5 minutes Structural

notification on the the schedule of site Section
schedule date of site inspection OBO
inspection 2.2. Conduct Site none 4 hours
inspection
2.3. Render report
2.4. Compute fees
565
2.5. Final Evaluation if none 10 minutes Processing and
compliant to referral Evaluation
code, Local Ordinance Division
and other Memorandum OBO
Circular
If non-compliant: If non-compliant: none 10 minutes

4. Secure collection 4.1. Recommend for
slip payment
4.2. Inform applicant to none 10 minutes
pay the permit fee
5.Pay the permit fees 5.1. Issue Official Refer to 5 minutes Collector
Receipt of payment table No.7 OBO
5.2. Print Drilling Permit 15 minutes Admin Section
OBO
6. Present Official 6.1. Receive Official 10 minutes Receiving
receipt of payment Receipt of payment Section
6.2. Record payment none OBO
details
6.3. Attach OR to
Drilling Permit
6.4. Review and sign none 10 minutes Head
Drilling Permit processing/Asst.
Building Official
OBO
6.5. Evaluate and none 15 minutes Building Official
approve the Drilling OBO
Permit
7. Receive 7. Notify applicant on none 5 minutes Receiving
notification to claim the approved Drilling Section
the approved Drilling Permit OBO
Permit
8. Sign and receive 8.1. Assist the applicant none 5 minutes Releasing
the approved drilling in signing the logbook or Section
permit file copy OBO
8.2. Release the
approved Drilling permit
to client
Refer to
table No.7
Total 6 hours
Accessory
Fees
566
7. ISSUANCE OF ELECTRICAL PERMIT FOR QUALIFIED DWUP
BENEFICIARIES
Provision of Electrical connection for qualified DWUP Beneficiaries within Cebu City

Type of Transaction: G2C – Government to Citizens
Who may avail: Qualified DWUP beneficiaries within Cebu City jurisdiction
1. Endorsement Letter from the DWUP Division for the Welfare of the Urban Poor
(DWUP)
2. Electrical Permit Application Form Office of the Building Official (OBO)
1. Submit duly 1.1. Receive the duly none 5 minutes Receiving
electrical permit application form with OBO
application form supporting documents
with supporting and endorsement letter
documents and from DWUP
endorsement letter 1.2. Verify the none 15 minutes
from DWUP completeness of
documents submitted
1.3. Record the
application details
1.4. Evaluate the none 30 minutes Electrical
documents submitted Section
1.5. Compute the OBO
electrical permit fee
1.6. Final evaluation none 20 minutes Processing and
If non-compliant: If non-compliant: none 15 minutes Evaluation
2. a) Receive 2.1. Issue deficiency Division Head
deficiency sheet sheet OBO

deficiencies then (RTO) to comply
go back to step 1 deficiencies
3. Secure 3.1. Recommend for
collection slip payment
3.2. Inform applicant to none 30 minutes Electrical
pay the electrical permit Section
fee OBO
3.3. Issue Collection
Slip
4. Pay Electrical 4.1. Receive the Php 296.00 15 minutes Collector
Permit Fee collection slip and OBO
payment
567
4.2. Issue Official
Receipt to applicant
5. Present the 5.1. Receive the Official none 15 minutes Releasing
Official Receipt to Receipt Section
releasing section 5.2. Record the Official OBO
logbook
Receipt to the electrical
permit application
electrical permit Building Official
application OBO
5.5. Evaluate and none 15 minutes Building Official
approve the electrical OBO
permit application
6. Sign and 6.1. Assist the none 5 minutes Releasing
receive the applicant in signing the Section
approved electrical logbook or file copy OBO
permit
6.2. Release the
approved electrical
permit
Total Php 296.00 3 hours
568
8. ISSUANCE OF EXCAVATION AND GROUND PREPARATION PERMIT
of building permit.

1. Duly accomplished application forms Office of the Building Official
2. Barangay clearance Barangay where the project located
3. Photocopy lot title (TCT/OCT) Applicant
4. Photocopy sketch plan Private geodetic practitioner
5. Photocopy Locational clearance Applicant
6. Photocopy building permit application (with
Applicant
building permit application number)
7. Soil boring test (duly signed and sealed) Private geotechnical practitioner
8. Soil protection methodology (duly signed and
Private structural practitioner
sealed)
9. Perspective, site development plan, foundation
plans and sections (duly signed and sealed)
10. Detailed slope protection drawings, plans,
elevation, blow-up section and special details (duly Private structural practitioner
signed and sealed)
11. Notarized Secretary’s certificate (corporation) Applicant
12. Slope protection design calculations (duly signed
and sealed) for building with basement
13. Photocopy CAR (contractors all risk) insurance
(covers liability for 3rd party claims for injury & death Private practitioner
rd
or damage to 3 party property)
14. Photocopy certification from accredited site
safety officer of the project (certifying as duly
Private safety officer
recognized safety officer during excavation & slope
works)
1. Submit duly 1.1. Receive duly
accomplished accomplished
excavation and ground excavation and ground Receiving
none 5 minutes
preparation permit form preparation permit with Section OBO
with supporting supporting documents
documents 1.2. Verify the
completeness of none 10 minutes
documents submitted Receiving
Section OBO
2. Wait for the 2.1. Record application
none 5 minutes
notification on the details
schedule of site 2.2. Evaluate none 20 minutes
569
inspection documents submitted
3. Receive notification 3.1. Schedule date of
Structural/excav
on the schedule of site site inspection
ation inspector
inspection 3.2. Inform applicant none 5 minutes
OBO
on the schedule of site
inspection
4.1. Conduct
If non-compliant: inspection
4. a) Receive deficiency If non-compliant:
sheet 4.2. Issue deficiency
sheet
b) Comply the
deficiencies then go 4.3. Return to owner
back to step 1 Structural/excav
(RTO) to comply Refer to
deficiencies 4 hours ation inspector
table No.7
OBO
5. Get instruction to 5.1. Recommend for
proceed to OBO the payment
following day 5.2. Inform applicant to
proceed to OBO the
following day for
computation of fees
6. Secure collection 6.1. Issue collection Head
slip slip Processing
none 5 minutes
6.2. Inform applicant to Section
pay the permit fee OBO
7. Payment the Permit 7.1. Receive collection
fee slip and payment Collector
none 15 minutes
7.2. Issue official OBO
receipt of payment
7.3. Print the
Encoder
excavation and ground none 5 minutes
OBO
preparation permit
7.4. Sign the Head
excavation and ground Processing
none 10 minutes
preparation permit Section
OBO
8. Present Official 8.1. Receive official
Receipt receipt of payment
8.2. Record payment
Receiving
details none 5 minutes
OBO
excavation and ground
preparation permit
8.4. Review and sign
Assistant
the excavation and
none 15 minutes building official
ground preparation
OBO
permit
8.5. Review and
approve the excavation none 15 minutes Building official
and ground preparation OBO
permit
570
9. Sign and receive the 9.1. Assist the
approved excavation applicant in signing the
and ground preparation logbook or file copy Releasing
permit 9.2. Release the none 5 minutes Section
approved excavation OBO
and ground preparation
permit
Refer to
table No. 7
Total 6 hours
Accessory
Fees
571
9. ISSUANCE OF MECHANICAL INSTALLATION PERMIT
Provision of Mechanical Installation Permit of Machineries and other Equipment’s of

establishments located within Cebu City

G2B - Government to Business
1. Request Letter Applicant
2. Sketch (location Map with complete land marks and Applicant
street names)
3. Photocopy of approved building permit/Certificate of Applicant
Occupancy
4. Mechanical plan and detail of machinery(s) must be Private Mechanical Practitioner
originally signed and sealed by P.M. E
5. Mechanical permit application forms must be Private Mechanical Practitioner
originally signed and sealed by P.M.E.
6. Mechanical Completion forms must be originally
signed and sealed by P.M.E.
7. Approved barangay clearance for proposed Barangay where the project
installation signed and sealed by P.M.E. located
8. Actual Pictures of Machinery(s) (includes the name
Applicant
plates and complete specs)
9. Secretary Certificate/Board resolution for authorized
Applicant
representative (if under corporation)
10. Authorization Letter from owner/Applicant Applicant
11. Latest photocopy of PTR and PRC license of your Private Mechanical Practitioner
Professional Mechanical Engineer
1. Submit the 1.1. Receive the request none 10 minutes Receiving
request letter for letter for inspection with Section OBO
inspection together supporting documents
with the supporting 1.2. Verify the
documents completeness of
documents submitted
2. Wait for 2.1. Record the none 5 minutes
notification on the application details
schedule of site 2.2. Schedule date of none 5 minutes Mechanical
inspection inspection Section
OBO
3. Receive 3.1. Inform applicant on none 5 minutes Mechanical
notification on the the schedule of inspection Section
schedule of through call or text OBO
572
inspection through 3.2. Conduct Site 4 hours
call or text inspection
3.3. Render inspection
report
3.4. Compute fees
3.5. Final evaluation none 10 minutes Processing and

slip payment
6. Pay Mechanical 6.1. Receive collection Refer to 15 minutes Collector
Installation Fee slip and payment table No.3 OBO
6.2. Issue Official Receipt
for payment made
7.Present the Official 7.1. Receive the Official none 10 minutes Receiving
Receipt of payment Receipt Section OBO
7.2. Record details of
Official Receipt
Receipt to Mechanical
Installation application
permit
7.4. Countersign the none 15 minutes Mechanical
Mechanical Installation Section
application permit OBO
7.5. Sign the Mechanical none 15 minutes Mechanical
Installation application Section Chief
permit OBO
7.6. Approve the none 15 minutes Assistant
Mechanical Installation Building Official
application permit or Building
Official OBO
8. Sign and receive 8.1. Assist client to sign none 5 minutes Releasing
the Approved the logbook or file copy Section
Mechanical 8.2. Release the OBO
Installation Approved Mechanical
application permit Installation application
permit to client
Refer to
table No. 3
Total 6 hours
Mechanical
Fees
573
10. ISSUANCE OF MECHANICAL PERMIT TO OPERATE (NEW
APPLICANTS AND RENEWAL)
Provision and/or renewal of Mechanical Permit to Operate Elevators and other Mechanical
Machineries for Commercial Use within Cebu City

1. Request Letter Applicant
2. Sketch (location Map with complete land
Applicant
marks and street names)
3. Photocopy of approved Certificate of
Applicant
Occupancy
4. Certificate of Good and Safe running
condition from P.M.E. (Signed and sealed)
5. Certificate of Load Testing and
commissioning from P.M.E. (signed and Private Mechanical Practitioner
sealed)
6. Emission Test results/Load Test
results/Leak Test results
7. Actual Pictures of Machinery(s) (includes
Applicant
the name plates and complete specs)
8. Notarized Secretary Certificate/Board
resolution for authorized representative (if Applicant
under corporation)
9. Authorization Letter from owner/Applicant Applicant
10. Latest photocopy of latest PTR and PRC
license of your Professional Mechanical Private Mechanical Practitioner
Engineer
11.Additional Requirements for new
applicants only:
• Photocopy of approved Mechanical Applicant
Installation Permit forms
• Mechanical Completion forms must be Private Mechanical Practitioner

originally signed and sealed by P.M.E.
12.Additional Requirements for renewal
only:
• Latest preventive maintenance report Private Practitioner
• Photocopy of previously issued approved Applicant

Certificate of Permit to Operate
574
1. Submit the request 1.1. Receive the request
letter for inspection letter with supporting
together with the documents
supporting documents 5 minutes Receiving
1.2. Verify the
none Section
completeness of
OBO
documents submitted
2. Wait for notification 2.1. Record the
5 minutes
on the schedule of site application details
inspection 2.2. Schedule date for Mechanical
site Inspection 5 minutes Section
OBO
3. Receive 3.1. Inform applicant on none
notification on the the schedule of site
5 minutes
schedule of site inspection through call or
inspection through call text Mechanical
or text 3.2. Conduct Site Section
inspection OBO
3.3. Render inspection none 4 hours
report
3.4. Compute fees
3.5. Final Evaluation none 20 minutes
If non-compliant: If non-compliant:
Mechanical
b) Comply the 4.2. Return to owner Section
deficiencies then go (RTO) to comply none 10 minutes
OBO
slip payment
6. Pay the Annual 6.1. Receive the
Permit to operate fee collection slip and
Refer to
payment Cashier
table No.3
6.2. Issue Official 15 minutes OBO
Receipt of payment
6.3. Print the Certificate Encoder
none
of Permit to Operate OBO
6.4. Sign the Certificate Mechanical
of Permit to Operate none 10 minutes Section Chief
OBO
6.5. Sign the Certificate Enforcement
of Permit to Operate and Processing
none 10 minutes
Division Heads
OBO
7. Present the Official 7.1. Receive the Official
Receipt of payment Receipt of payment
none 10 minutes Receiving
7.2. Record the Official
Section OBO
575
logbook
7.3. Attach the Official
Receipt to the Certificate
of Permit to Operate
7.4. Review and Assistant
approve the Certificate of Building Official
permit to operate none 15 minutes or Building
Official
OBO
8. Receive 8. Notify the applicant to
notification from OBO claim the Certificate of none 5 minutes
Permit to Operate
9. Sign and receive 9.1. Assist the applicant Mechanical
the approved in signing the logbook or Section
Certificate of Permit to file copy OBO
none 5 minutes
Operate 9.2. Release the
approved Certificate of
Permit to Operate
Refer to
table No. 3
Total 6 hours
Mechanical
Fees
576
11. ISSUANCE OF OCCUPANCY CERTIFICATE
Provision of Occupancy Certificate for owners of residential and commercial buildings or

establishments within Cebu City

1. Duly accomplished (Architectural, Office of the Building Official (OBO)
Plumbing, Electrical, Electronic and
Mechanical forms)
2. Duly accomplished Construction Logbook Private Practitioner
3. Copy of Each As-Built Plans Private Practitioner
4. Copy of Each Approved Permit Forms Applicant
5. Pictures (Rainwater Tank, PWD ramp,
Applicant
GFCI outlet and etc.)
6. Latest Relocation Survey Private Geodetic Practitioner
7. Certification from the structural engineer Private Structural Practitioner
8. Structural Analysis Private Structural Practitioner
9. Certificate of Installation of Seismic
Private Structural Practitioner
Instrumentation
10. PCAB license for 200mp. And above Private Electrical Practitioner
11. Step-down transformer 12v (swimming
Private Electrical Practitioner
pool lightings)
12. Insulation Resistance Test Private Electrical Practitioner
13. Approved Drainage Tapping Permit Technical Infrastructure Committee
14. Hydro Test, Synchronous Test, Leak
Test, Commissioning Test, Load Test,
15. Affidavit of Change of Professional
(building, Electrical, Mechanical, Electronics, Applicant
Electrical, Plumbing, Structural)
16. Affidavit of Undertaking from BP Applicant
17. CTO clearance City Treasurer’s Office
18. PDF Files of All Documents Applicant
accomplished accomplished application Section OBO
application forms forms with supporting
(Architectural, documents
Plumbing, Electrical, 1.2. Verify the none 20 minutes Receiving
Electronic and completeness of Section OBO
Mechanical forms) documents submitted
with supporting
577
documents
2. Wait for notification 2.1. Record the none 10 minutes
on the schedule of application details
site inspection 2.2. Encode applicant's none 1 hour Encoder
information in the system OBO
2.3. Segregate Fire &
CTO requirements
2.4. Prepare
Endorsement Letter to
BFP
2.5. Approve the 30 minutes Building Official
Endorsement letter OBO
2.6. Forward the none 20 minutes Record Officer
documents to assigned
liaison officer
2.7. Forward the
applications to assign
inspector TEAM
2.8. Deliver the none 2 hours Liaison Officer
documents to Bureau of
Fire Protection (BFP)
2.9. Assist receiver to
sign the file copy
2.10. Pre-evaluate the Occupancy
documents submitted Inspectors
2.11. Schedule site 5 minutes (Team A & B)
inspection OBO
3. Receive 3. Inform applicant on none 10 minutes
schedule of site inspection through text or
inspection through call
text or call
4.1. Conduct Inspection none 1 day Occupancy
Inspectors
4.2. Render Report (Team A & B)
OBO
If non-compliant: If upon inspection the
building is non-
compliant to minimum
requirements:

578
If compliant: If upon inspection the

building is compliant to
minimum
requirements:

5. Secure collection
slip for fire service fee on-site

pay fire service fee and
secure FSIC at the
Bureau of Fire Protection
(BFP)
6. Pay the Fire 6. Refer to the Citizen’s Refer to the Citizen’s Charter Personnel in-
Service Fee and Charter of the Bureau of of the Bureau of Fire charge
secure Fire Safety Fire Protection (BFP) Protection (BFP) BFP
Inspection Certificate
(FSIC) with Official
Receipt from the
Bureau of Fire
Protection (BFP)
7. Present the FSIC 7.1. Receive the Official none 20 minutes Occupancy
with the Official receipt of payment and Inspectors
Receipt to OBO FSIC (Team A & B)
7.2. Attach OR and OBO
FSIC to the application
7.3. Compute the
Occupancy Permit Fee
8. Secure collection 8.1. Issue collection slip 10 minutes
slip 8.2. Inform applicant to
pay occupancy fee
9. Pay the 9.1. Receive the Refer to 30 minutes Collector
Occupancy Fee collection slip and Table No. 8 OBO
payment
9.2. Issue Official
Receipt of payment
9.3. Print the Certificate none Encoder
of Occupancy OBO
9.4. Sign the Certificate 20 minutes Occupancy
of Occupancy Inspectors
(Team A & B)
OBO
10. Submit the 10.1. Receive the none 20 minutes Receiving
Official Receipt of Official Receipt of Section OBO
payment payment
579
10.2. Record payment
10.3. Attach the Official
Receipt to the Certificate
of Occupancy and
Inspection Report
10.4. Review and sign none 30 minutes Enforcement
the Certificate of and Inspection
Occupancy Division Head
OBO
the Certificate of Building Official
Occupancy OBO
approve the Certificate of OBO
Occupancy
11. Sign and receive 11.1. Assist the none 10 minutes Releasing
the approved applicant in signing the Section
Certificate of logbook or file copy OBO
Occupancy 11.2. Release the
approved Certificate of
Occupancy
Refer to
table No. 8
Total 2 days
Occupancy
Fee
580
12. ISSUANCE OF SCAFFOLDING PERMIT
of building permit.

1. Copies of Scaffolding Form Owner
2. Copy of Sketch Plan Owner
3. Copy of Plan w/ Specific Dimension & duly
Owner
signed and sealed
scaffolding permit scaffolding permit OBO
application form application form with
1.2. Verify the 5 minutes
completeness of
documents submitted
2. Wait for the 2.1. Record the 5 minutes
notification application details
2.2. Review the none 1 hour Structural
scaffolding permit Section
application with OBO
2.3. Endorse
scaffolding permit
application with
to Cebu City Traffic
Office (CCTO) for
recommendation
2.4. Wait for the none 3 hours and 6 Personnel in-
recommendation from minutes charge
Cebu City Traffic Office CCTO
(Refer to the Citizen’s
Charter of CCTO)
2.5. Receive the none 5 minutes Receiving
recommendation from Section
CCTO OBO
2.6. Evaluate the none 10 minutes Structural
recommendation from Section
CCTO OBO
2.7. Compute Fees
581
3. Receive notification 3.1. Notify client to none 5 minutes
to proceed to OBO proceed to OBO
3.2. Final Evaluation if none 10 minutes Processing and
compliant to PD 1096, Evaluation
Local Ordinance and Division Head
other Memorandum OBO
Circular
If non-compliant: If non-compliant: none 10 minutes
4.a) Receive the 4.1. Issue deficiency

slip payment
5.2. Inform applicant to none 10 minutes Structural
pay the permit fee Section
5.3. Issue collection OBO
slip
6. Pay the permit fee 6.1. Receive collection Refer to 15 minutes Collector
slip and payment table No.7 OBO
6.2. Issue Official
Receipt of payment
receipt of payment Receipt of payment Section
7.2. Record payment OBO
details
scaffolding permit
application
7.4. Review and sign none 10 minutes Division
the scaffolding permit Head/Asst.
application Building Official
OBO
approve the scaffolding OBO
permit application
8. Receive notification 8. Notify the applicant none 5 minutes Releasing
to claim the approved to claim the approved Section
scaffolding permit scaffolding permit OBO
9. Sign and receive the 9.1. Assist the 5 minutes
approved scaffolding applicant in signing the
permit logbook or file copy
9.2. Release the
approved scaffolding
permit
Refer to
table No. 7 6 hours and 6
Total
Accessory minutes
Fees
582
13. ISSUANCE OF SIGNBOARD, BILLBOARD, DIRECTIONAL SIGNS
PERMIT
Provisions of permit for signboard/billboard/directional sign installed within Cebu City for
Promotional and other Marketing Advertisements

1. Duly accomplished forms billboard/signboard
permit/structural permit/electrical permit/electronics Office of the Building Official
permit
2. Design/structural specification plans &
computations and other related documents
3. Copy of certification of civil/structural engineer for
safety & stability of existing building to carry the Private structural practitioner
additional Load (roof/wall-mounted sign).
4. Locational clearance City planning development office
5. Cebu city zoning board (CCZB) resolution allowing
the construction/installation of the structure on the City planning development office
specified location.
6. Certified true copy of Occupancy permit (roof/wall
Applicant
mounted)
7. Proof of ownership, certified true copy of OCT/TCT Register of deeds
8. Tax declaration City assessor’s office
9. Current real property tax receipt City assessor’s office
10. Copy of duly notarized contract of lease (if not
Applicant
registered owner of lot/bldg.)
application with application forms with OBO
supporting documents supporting documents
1.2. Verify the none 10 minutes
completeness of
documents submitted
2. Wait for the 2.1. Record application 5 minutes
notification on the details
schedule of site 2.2. Encode the none 10 minutes Encoder
inspection applicant’s information OBO
in the system
2.3. Evaluate none 10 minutes Electronic/
documents submitted Structural
2.4. Schedule date of section
site inspection OBO
583
3. Receive 3.1. Notify client on the
notification on the scheduled date of
scheduled date of inspection
inspection 3.2. Conduct inspection none 4 hours
3.3. Render report
3.4. Compute fees
3.5. Final Evaluation none 10 minutes Processing and

slip payment
5.2. Inform applicant to None 5 minutes Electronic/
pay Permit fee Structural
5.3. Issue collection section
slip OBO
6. Pay the permit fee 6.1. Receive collection Refer to 15 minutes Cashier
slip and payment Table No.7 OBO
6.2. Issue Official
Receipt of payment
Receipt receipt Section OBO
7.2. Record payment
details
7.3. Attach OR to
signboard/ billboard/
directional sign permit
7.4. Review and sign none 15 minutes Head
the signboard/ Processing and
billboard/ directional Evaluation
sign permit Division Head
OBO
approve the signboard/ OBO
billboard/ directional
sign permit
8. Sign and receive 8.1. Assist the none 5 minutes
the approved applicant in signing the Releasing
signboard/ billboard/ logbook or file copy Section
directional sign permit 8.2. Release the OBO
approved signboard/
billboard/ directional
sign permit
Refer to
Table No. 7
Total 7 hours
Accessory
Fees
584
14. ISSUANCE OF STREAMER PERMIT
Provision of Streamer Permit for streamers that are installed within center islands (for events
only) or along the road right of way but outside the sidewalks and within Private Properties
(for Promotional and other Marketing Advertisements) within Cebu City jurisdiction.

1. Duly accomplished Temporary Office of the Building Official (OBO)
Sign/Streamer Permit
2. Printed Copy of Temporary sign details Applicant
3. Copy of the Letter of Intent with approval Office of the Mayor
from the Office of the Mayor
4. Copy of Cebu City Council Resolution SP Office
1. Submit duly 1.1. Receive the duly none 5 minutes Receiving
accomplished accomplished form with Section OBO
Temporary supporting documents
Sign/Streamer Permit 1.2. Verify the none 10 minutes
with supporting completeness of the
documents documents submitted
1.3. Record the
application details
1.4. Forward none 5 minutes
documents submitted to
section in-charge
1.5. Evaluate none 15 minutes Electronic/
documents submitted Structural
1.6. Compute fees Section
OBO
1.7. Final Evaluation none 10 minutes Electronic/
If non-compliant: If non-compliant: none 10 minutes Structural
2. a) Receive 2.1. Issue deficiency Section

slip payment
pay Temporary sign/
Streamer Permit fee
3.3. Issue collection
slip
585
4. Pay the Temporary 4.1. Receive collection Refer to 15 minutes Collector
Sign/ Streamer Permit slip and payment Table No.7 OBO
fee 4.2. Issue Official
Receipt of payment
4.3. Print Temporary none 15 minutes Encoder
Sign/ Streamer permit OBO
4.4. Recommend the Electronic/
approval of Temporary Structural
Sign/ Streamer permit Section
OBO
5. Present Official 5.1. Receive Official none 10 minutes Record officer
Receipt of payment Receipt of payment OBO
5.2. Record the Official
Receipt details
Receipt to the
Temporary Sign/
Streamer Permit
the Temporary Sign/ Building Official
Streamer Permit OBO
approve the Temporary OBO
Sign/ Streamer Permit
6. Sign and receive 6.1. Assist the none 5 minutes Releasing
the approved applicant in signing the Section
Temporary Sign/ logbook or file copy OBO
Streamer Permit 6.2. Release the
approved Temporary
Sign/ Streamer Permit
Refer to
Table No. 7
Total 2 hours
Accessory
Fees
586
15. ISSUANCE OF TEMPORARY SIDEWALK ENCLOSURE PERMIT
of building permit.

1. Duly accomplished sidewalk enclosure Office of the Building Official
application forms
2. Sketch plan Barangay where the project located
3. Plan w/ specific dimension duly signed City assessor’s office
and sealed
accomplished sidewalk accomplished sidewalk Section
enclosure application enclosure application OBO
form with supporting form with supporting
documents documents
1.2. Verify the none
completeness of 10 minutes
documents submitted
2. Wait for the 2.1. Record the
notification application details
2.2. Endorse sidewalk none 20 minutes Sidewalk
enclosure application to enclosure
Cebu City inspector
Transportation Office OBO
(CCTO)
2.3. Wait for CCTO's none 3 hours and 6 Personnel In-
recommendation (Refer minutes charge
to the Citizen’s Charter CCTO
of CCTO)
2.4. Receive sidewalk none 10 minutes
enclosure application Receiving
with CCTO's Section
recommendation OBO
2.5. Evaluate sidewalk none 30 minutes Sidewalk
enclosure application enclosure
with CCTO's inspector
recommendation OBO
3. Receive notification 3.1. Inform applicant
to proceed to OBO to proceed to OBO for
the computation of fees
3.2. Compute Fees
4.1. Final Evaluation none 15 minutes
587
If non-compliant: If non-compliant: Processing and
4.a) Receive deficiency 4.2. Issue deficiency Evaluation
sheet sheet Division Head
OBO
5. Get instruction to 5.1. Recommend for
proceed to OBO the payment
following day
6. Secure collection 6.1. Issue collection none 10 minutes Sidewalk
slip slip enclosure
6.2. Inform applicant to inspector
pay the permit fee OBO
7. Pay the Sidewalk 7.1. Receive collection Refer to 15 minutes Collector
enclosure Permit fee slip and payment table No.7 OBO
7.2. Issue Official
Receipt of payment
Receipt Receipt of payment Section
8.2. Record details of OBO
payment
Receipt to application
8.4. Review and sign none 20 minutes Processing and
Application Evaluation
Division
Head/Assistant
building official
OBO
8.5. Review and none 30 minutes Building official
approve application the OBO
Temporary Sidewalk
Enclosure Permit
9. Sign and receive the 9.1. Assist the none 5 minutes Releasing
approved Demolition applicant in signing the Section
Permit logbook or file copy OBO
9.2. Release the
approved the
Temporary Sidewalk
Enclosure Permit
Refer to
table No. 7 6 hours and 6
Total
Accessory minutes
Fees
588
16. REPLIES TO COMMUNICATION AND QUERIES
Reply to all communication and queries addressed to the Office of the Building Official
Office or Division:
Office of the Building Official
Request letter Owner/authorized representative
1. Submit letter 1.1. Receive letter request none 5 minutes Receiving
request Section
2. Wait for the 2.1. Encode request in the 5 minutes OBO
notification logbook and Document
tracker.
2.2. Evaluate and note down none 30 minutes Building Official
instruction in the green slip OBO
2.3. Assign personnel to none 10 minutes Enforcement/
handle the communication Processing
and query. Head
2.4. Evaluate and draft none 20 minutes Assigned
report Personnel
OBO
2.5. Review and countersign none 10 minutes Enforcement/
the report Processing
Head
2.6. Approve the report none 30 minutes Building Official
2.7. Draft and print response none 20 minutes Admin Section
letter to communication and OBO
query
2.8. Approve the response 30 minutes Building Official
letter to communication and OBO
queries
3. Receive 3. Notify applicant to claim none 10 minutes Releasing
notification to claim the response to Section
the response to communication and queries OBO
communication
and queries
4. Sign and 4.1. Assist the applicant in none 10 minutes
receive the signing the logbook or file
response letter to copy
communication 4.2. Release the response
and queries letter to communication and
queries
Total none 3 hours
589
17. REPLIES TO COMPLAINTS WITH CLARIFICATORY CONFERENCE
Reply to all complaints addressed to the Office of the Building Official with clarificatory
conference

Who may avail: Complainant within Cebu City jurisdiction
Letter of Complaint with Sketch and Complainant
necessary supporting documents
1. Submit letter of 1. Receive letter of none 5 minutes Receiving
complaint with sketch complaint with sketch Section
and necessary and necessary OBO
supporting documents supporting documents
2. Wait for notification 2.1. Record details of 5 minutes
on the schedule of complaint
site inspection 2.2. Evaluate the none 30 minutes Building Official
complaint filed OBO
2.3. Note down
instructions in the green
slip
2.4. Record details of none 10 minutes Receiving
complaint and Section
instructions of the OBO
Building Official in the
logbook and OBO
document tracker
2.5. Record the details none 30 minutes Complaint
of complaint and Section
instruction in the logbook OBO
2.6. Evaluate and assign
inspector to handle the
complain
2.7. Schedule site none 5 minutes Inspector team
inspection OBO
3. Receive 3.1. Notify complainant none 10 minutes
notification on the on the schedule of site
schedule of site inspection
3.3. Prepare an none 30 minutes
inspection report
including observations,
actual situation and
590
recommendations
Inspection Report OBO
3.5. Prepare reply letter none 30 minutes Enforcement/Co
and schedule of mplaint Section
clarificatory conference OBO
3.6. Approve the Reply none 30 minutes Building Official
letter and schedule of OBO
clarificatory conference
3.7. Record reply letter none 5 minutes Receiving
with inspection report as Section
outgoing communication OBO
in the logbook and OBO
document tracker
4. Sign and receive 4.1. Assist client to sign none 2 hours
reply letter with the logbook or file copy
inspection report and 4.2. Release the reply
schedule of letter with inspection
clarificatory report and schedule of
conference clarificatory conference
to client
5. Attend the 5.1. Conduct none 2 hours Enforcement/Co
clarificatory clarificatory conference mplaint Section,
conference 5.2. Explain to both Legal
parties the violation Consultant,
committed. Inspectors,
5.3. Agree on a decision Admin and
for the finality of the Building Official
complaint or Asst. Building
Official
OBO
In the event that none 30 minutes Enforcement/
respondent did not Complaint
comply with the agreed Section
decision: OBO
5.4. Prepare
City Legal Office stating
the status of complaint
for the filing of case
endorsement letter to OBO
City Legal Office
5.6. Deliver none 15 minutes Enforcement/Co
endorsement letter to mplaint Section
City Legal Office and OBO
client
6. Sign and receive 6.1. Assist receiver to none 2 hours Complaint
copy of endorsement sign the logbook or file Section
letter to City Legal copy OBO
Office 6.2. Release the copy of
City Legal Office and
591
client
1 day, 3 hours
Without endorsement
and 40
to City Legal Office
minutes
Total none
1 day, 6 hours
With endorsement to
and 35
City Legal Office
minutes
592
18. REPLIES TO COMPLAINTS WITHOUT CLARIFICATORY
CONFERENCE
Reply to all complaints addressed to the Office of the Building Official without clarificatory
conference

Who may avail: Complainant within Cebu City jurisdiction
Letter of Complaint with Sketch and necessary Complainant
1. Submit letter of 1. Receive letter of none 5 minutes Receiving
complaint with complaint with sketch and Section OBO
sketch and necessary supporting
necessary documents
supporting
documents
2. Wait for 2.1. Record details of 5 minutes
notification on the complaint
schedule of site 2.2. Evaluate the complaint none 30 minutes Building Official
inspection filed OBO
2.3. Note down instructions
in the green slip
2.4. Record details of none 10 minutes Receiving
complaint and instructions Section OBO
of the Building Official in the
logbook and OBO
document tracker
2.5. Record the details of none 30 minutes Complaint
complaint and instruction in Section
the logbook OBO
2.6. Evaluate and assign
inspector to handle the
complain
2.7. Schedule site none 5 minutes Inspector team
inspection OBO
3. Receive 3.1. Notify complainant on none 10 minutes
schedule of site inspection
If non-compliant: If non-compliant: none 30 minutes Inspector team
4. Receive notice of 4. Issue notice for illegal OBO
illegal construction construction and work
and work stoppage stoppage order for
593
order respondent to reply within 5
days
5. Receive 5.1. Inform respondent that
information from a complaint was lodged but
inspector that a upon inspection all
complaint was documents are in order
lodged but upon 5.2. Prepare an inspection
inspection all report including
documents are in observations, actual
order situation and
recommendations
5.3. Review and sign the none 20 minutes Complaint
Inspection Report Section Head
OBO
5.4 Approve the Inspection none 30 minutes Building Official
Report OBO
5.5. Prepare reply letter on none 30 minutes Complaint
the action taken Inspector/Sectio
n Head
OBO
5.6. Approve the Reply none 30 minutes Building Official
letter on the action taken OBO
5.7. Record reply letter as none 5 minutes Receiving
outgoing communicate in Section
the logbook and OBO OBO
document tracker
6. Sign and receive 6.1. Assist client to sign the none 2 hours Complaint
the reply letter with logbook or file copy Section
inspection report 6.2. Release the reply letter OBO
with inspection report to
client
1 day and 2
Total none
hours
594
NEW SCHEDULE OF FEES AND OTHER CHARGES OF THE REVISED IMPLEMENTATING
RULES AND REGULATIONS (IRR) OF THE NATIONAL BUILDING CODE OF THE
PHILIPPINE (PD 1096)
TABLE NO.1 BUILDING FEES
1. Bases of assessment for Building and Occupancy Permits
a) Character of occupancy or use of building/structure

b) Cost of construction
c) Floor area
d) Height
2. Regardless of the type of construction, the cost of construction of any building/structure for the
purpose of assessing the corresponding fees shall be based on the following table:
Table II.G.1. On Fixed Cost of Construction Per Sq. Meter

LOCATION GROUP
All Cities and Municipalities A, B, C, D, E, G, H, I F J
P10,000 P 8,000 P 6,000
3. Construction/addition/renovation/alteration of buildings/structures under Group/s and Sub

Divisions shall be assessed as follows:
DIVISION A-1
AREA IN SQUARE METERS FEE PER SQ.M ( Php)
i. Original complete construction up to 20.00 sq/meters 2.00
ii. Additional/renovation/alteration up to 20.00 sq. meters 2.40
regardless of floor area of original construction.
iii. Above 20.00 sq. meters to 50.00 sq. meters 3.40
iv. Above 50.00 sq. meters to 100.00 sq. meters 3.80
v. Above 100.00 sq. m to 150 sq. meters 6.00
vi. Above 150.00 sq. meters 7.80
Sample Computation for Building Fee for a 75.00 sq. meters floor area:
Floor area = 75.00 sq. meters
Therefore area bracket is 3.a.iv.
Fee = P 4.80/sq. meter
Building Fee = 75.00 x 4.80 = P 360.00
DIVISION A-2
AREA IN SQUARE METERS FEE PER SQ. M (Php)
i. Original complete construction up to 20.00 sq. meters 3.00
ii. Additional/renovation/alteration up to 20.00 sq. meters 3.40
regardless of floor area of original construction
iii. Above 20.00 sq. meters to 50.00 sq. meters 5.20
iv. Above 50.00 sq. meters to 100.00 sq. meters 8.00
v. Above 150.00 sq. meters 8.40
DIVISIONS B-1/C-1/E-1, 2, 3/F-1/G-1, 2, 3, 4, 5/H-1, 2, 3, 4/I-1 AND J-1, 2, 3

AREA IN SQUARE METERS FEE PER SQ.M(Php)
i. Up to 500 23.00
595
ii. Above 500 to 600 22.00
iii. Above 600 to 700 20.50
iv. Above 700 to 800 19.50
v. Above 800 to 900 18.00
vi. Above 900 to 1,000 17.00
vii. Above 1,000 to 1,500 16.00
viii. Above 1,500 to 2,000 15.00
ix. Above 2,000 to 3,000 14.00
x. Above 3,000 12.00
NOTE: Computation of the building fee for item 3.c. is cumulative. The total area is split up into sub-
areas corresponding to the area bracket indicated in the Table above. Each sub-area and the fee
corresponding to its area bracket are multiplied together. The building fee is the sum of the individual
products as shown in the following
example:
Sample Computation for Building Fee for a building having a floor area of 3,200 sq. meters:
First 500 sq. meters @ 23.00.………………………………………………. P 11,500.00

Next 100 sq. meters @ 22.00.………………………………………………. 2,200.00
Next 100 sq. meters @ 20.50……………………………………………….… 2,050.00
Next 100 sq. meters @ 19.50……………………………………………….. 1,950.00
Next 100 sq. meters @ 18.00……………………………………………….… 1,800.00
Next 100 sq. meters @ 17.00……………………………………………….… 1,700.00
Next 100 sq. meters @ 16.00……………………………………………….… 8,000.00
Next 500 sq. meters @ 15.00………………………………………………… 7,500.00
Next 1,000 sq. meters @ 14.00…………………………………………….. 14,000.00
Last 200 sq. meters @ 12.00……………………………………………….… 2,400.00
__________
Total Building Fee P 53,100.00
DIVISIONS C-2/D-1, 2, 3
i. Up to 500 12.00
ii. Above 500 to 600 11.00
iii. Above 600 to 700 10.20
iv. Above 700 to 800 9.60
v. Above 800 to 900 9.00
vi. Above 900 to 1000 8.40
vii. Above 1000 to 1,500 7.20
viii. Above 1,500 to 2,000 6.60
ix. Above 2,000 to 3,000 6.00
x. Above 3,000 5.00
NOTE: Computation of the building fee in item 3.d. follows the example of Section 3.c. of this
Schedule.
e. Division J-2 structures shall be assessed 50% of the rate of the principal building of which they
are accessories (Sections 3.a. to 3.d.).
596
TABLE NO. 2 ELECTRICAL FEES
The following schedule shall be used for computing electrical fees in residential, institutional,
commercial and industrial structures.
Total Connected Load (kVA) Fee

ELECTRICAL LOAD (KVA) ELECTRICAL FEE (Php)
5 kVA or less 40.00
Over 5 kVA to 50 Kva 40.00 + 4.00/kVA
iii. Over 50 kVA to 300 kVA 220.00 + 2.00/kVA
iv. Over 300 kVa to 1,500 kVA 720.00 + 1.00/kVA
v. Over 1,500 kVA to 6,000 kVA 1,920.00 + 0.50/kVA
vi. Over 6,000 kVA 4,170.00 + 0.25/kVA
NOTE: Total Transformer/UPS/Generator Capacity shall include all transformer, UPS and
generators which are owned/installed by the owner/applicant as shown in the electrical plans and
specifications.
b. Total Transformer/Uninterrupted Power Supply (UPS)/Generator Capacity (kVA) Fee

ELECTRICAL LOAD (KVA) ELECTRICAL FEE (Php)
5 kVA or less 40.00 4.00kVA
ii. Over 5 kVA to 50 kVA 40.00 + 2.00/kVA
iii.Over 50 kVA to 300 kVA 220.00 + 0.00/kVA
iv. Over 300 kVa to 1,500 kVA 720.00 + 1.00/kVA
v. Over 1,500 kVA to 6,000 kVA 1,920.00 + 0.50/kVA
vi. Over 6,000 kVA 4,170.00 + 0.25k/VA
NOTE: Total Transformer/UPS/Generator Capacity shall include all transformer, UPS and
generators which are owned/installed by the owner/applicant as shown in the electrical plans and
specifications.
c. Pole/Attachment Location Plan Permit

i. Power Supply Pole Location Php 30.00/pole
ii.Guying Attachment 30.00/attachment
NOTE: This applies to designs/installations within the premises.
d. Miscellaneous Fees: Electric Meter for union separation, alteration, reconnection or relocation
and issuance of Wiring Permit
USE OR CHARACTER OF ELECTRIC METER WIRING PERMIT
OCCUPANCY (PHP) ISSUANCE(Php)
Residential 15.00 15.00
Commercial/Industrial 60.00 36.00
Institutional 30.00 12.00
e. Formula for Computation of Fees
597
If the electrical work or installation is found not in conformity with the minimum safety
requirements of the Philippine Electrical Codes and the Electrical Engineering Law (RA 7920), and
the Owner fails to perform corrective actions within the reasonable time provided by the Building
Official, the latter and/or their duly authorized representative shall forthwith cancel the permit and
the fees thereon shall be forfeited.
TABLE NO. 3 MECHANICAL FEES
a. Refrigeration, Air Conditioning and Mechanical Ventilation

i. Refrigeration (cold storage), per ton or fraction thereof Php 40.00
ii. Ice Plants, per ton or fraction thereof 60.00
iii. Packaged/Centralized Air Conditioning Systems: Up to 100 tons, 90.00
per ton
iv. Every ton or fraction thereof above 100 tons 40.00
v. Window type air conditioners, per unit 60.00
vi. Mechanical Ventilation, per kW or fraction thereof of blower or fan, 40.00
or metric equivalent
vii. In a series of AC/REF systems located in one establishment,
the total installed tons of refrigeration shall be used as the
basis of computation for purposes of installation/inspection fees,
and shall not be considered individually.
For evaluation purposes:

For Commercial/Industrial Refrigeration without Ice Making (refer to 5.a.i.):
1.10 kW per ton, for compressors up to 5 tons capacity.
1.00 kW per ton, for compressors above 5 tons up to 50 tons capacity.
0.97 kW per ton, for compressors above 50 tons capacity.
For Ice making (refer to 5.a.ii.):

3.50 kW per ton, for compressors up to 50 tons capacity.
3.25 kW per ton, for compressors above 5 up to 50 tons capacity.
For Air conditioning (refer to 5.a.iii.):

0.90 kW per ton, for compressors 1.2 to 5 tons capacity.
0.80 kW per ton, for above 5 up to 50 tons capacity.
b. Escalators and Moving Walks, funiculars and the like:

i. Escalator and moving walk, per kW or fraction thereof Php 10.00
ii. Escalator and moving walks up to to 20.00 lineal meters or fraction 20.00
thereof
iii. Every lineal meter or fraction thereof in excess of 20.00 lineal meters 10.00
iv. Funicular, per kW or fraction thereof 200.00
a. Per lineal meter travel 20.00
v. Cable car, per kW or fraction thereof 40.00
a. 5.00
c. Elevators, per unit

i. Motor driven dumbwaiters Php 600.00
ii. Construction elevators for material 2,000.00
iii. Passenger elevators 5,000.00
598
iv. Freight elevators. 5,000.00
v. Car elevators 5,000.00
d. Boilers, per kW
i. Up to 7.5 kW Php 500.00
ii. Above 7.5 kW to 22 kW 700.00
iii. Above 22 kW to 37 kW 900.00
iv. Above 37 kW to 52 kW 1,200.00
1,400.00
vi. Above 67 kW to 74 kW 1,600.00
vii. Every kW or fraction thereof above 74 kW 5.00
NOTE:
(a) Boiler rating shall be computed on the basis of 1.00 sq. meter of heating surface for one
(1) boiler kW.
(b) Steam from this boiler used to propel any prime-mover is exempted from fees.
(c) Steam engines/turbines/etc. propelled from geothermal source will use the same schedule
of fees above.
e. Pressurized water heaters, per unit Php 200.00
f. Water, sump and sewage pumps for commercial/industrial use, per kW or fraction
thereof 60.00
g. Automatic fire sprinkler system, per sprinkler head 4.00
h. Diesel/Gasoline ICE, Steam, Gas Turbine/Engine, Hydro, Nuclear or solar Generating Units
and the like, per kW:
i. Above 50kW Php 25.00
ii. Above 50 kW up to 100kW 20.00
iii. Every kW above 100kW 3.00
i. Compressed Air, Vacuum, Commercial, Institutional and/or Industrial Gases,

per outlet Php 20.00
j. Gas Meter, per unit 100.00
k. Power piping for gas/steam/etc., per lineal meter or fraction thereof or per cu. meter or
fraction thereof whichever is higher. 4.00
l. Other Internal Combustion Engines, including cranes, forklifts, loaders, pumps, mixers,
compressors and the like, not registered with the LTO, per kW
i. Up to 50 Kw Php 10.00
ii. Above 50 kW to 100 kW 12.00
iii. Every above 100kW or fraction thereof 3.00
m. Pressure Vessels, per cu. meter or fraction thereof Php 60.00
n. Other Machinery/Equipment for commercial/ Industrial/Institutional Use not

elsewhere specified, per kW or fraction thereof 60.00
o. Pneumatic tubes, Conveyors, Monorails for materials handling and addition to
599
existing supply and/or exhaust duct works and the like, per lineal metes or fraction
thereof 10.00
p. Weighing Scale Structure, per ton or fraction thereof 50.00
NOTE: Transfer of machine/equipment location within a building requires a mechanical permit and
payment of fees.
TABLE NO. 4 PLUMBING FEES
a. Installation Fees, one (1) “UNIT” composed of one (1) water closet, two (2) floor drains, one (1)
lavatory, one (1) sink with ordinary trap, three (3) faucets and one (1) shower head. A partial part
thereof shall be charged as that of the cost of a whole “UNIT”.
b. Every fixture in excess of one unit

i. Each water closet Php 7.00
ii. Each floor drain 3.00
iii. Each Sink 3.00
iv. Each lavatory 7.00
v. Each faucet 2.00
vi. Each shower head 2.00
c. Special Plumbing Fixtures

I . Each slop sink Php 7.00
ii . Each urinal 4.00
Iii. Each bathtub 7.00
iv . Each grease trap 7.00
V . Each garage trap 7.00
vi . Each bidet 4.00
vii. Each dental cuspidor 4.00
viii.Each gas-fired water heaters 2.00
ix . Each drinking fountain 4.00
x . Each bar or soda fountain sink 4.00
xi . Each laundry sink 2.00
xii. Each laboratory sink 8.00
xiii. Each fixed-type sterilizer 10.00
d. Each water meter

i. 12 to 25 mm ∅ Php 24.00
Ii Above 25 mm ∅ 7.00
e. Construction of septic tank, applicable in all Groups

i. Up to 5.00 cu. meters of digestion chamber Php 24.00
Ii . Every cu. Meter or fraction thereof in excess of 5.00 cu. meters 7.00
600
TABLE NO. 5 ELECTRONIC FEES
a. Central Office switching equipment, remote switching units, concentrators, PABX/PBX’s,

cordless/ wireless telephone and communication systems, intercommunication system and other
types of switching/ routing/distribution equipment used for voice, data image text, facsimile, internet
service, cellular, paging and other types/forms …………….Php 2.40 per port
b. Broadcast station for radio and TV for both commercial and training purposes, CATV headed,
transmitting/receiving/relay radio and broadcasting communications stations, communications
centers, switching centers, control centers, operation and/or maintenance centers, call centers, cell
sites, equipment silos/shelters and other similar locations/structures used for electronics and
communications services, including those used for navigational aids, radar, telemetry, tests and
measurements, global positioning and personnel/vehicle location -
…………………………………………………………………………….Php 1, 000.00 per location
c. Automated teller machines, ticketing, vending and other types of electronic dispensing machines,
telephone booths, pay phones, coin changers, location or direction-finding systems, navigational
equipment used for land, aeronautical or maritime applications, photography and reproduction
machines x-ray, scanners, ultrasound and other apparatus/equipment used for medical, biomedical,
laboratory and testing purposes and other similar electronic or electronically controlled apparatus
or devices, whether located indoor or
outdoor……………………………………………………….…………………….Php 10.00 per unit
d. Electronics and communications outlets used for connection and termination of voice data,
computer (including workstations, servers, routers, etc.), audio, video, or any form of electronics
and communications services, irrespective of whether a user terminal is
connected………………………………………………………………………...Php 2.40 per outlet
e. Station/terminal/control point/port/central or remote panels/outlets for security and alarm systems

(including watchman system, burglar alarms, intrusion detection systems, lighting controls,
monitoring and surveillance system, sensors, detectors, parking management system, barrier
controls, signal lights, etc.), electronics fire alarm (including early-detection systems, smoke
detectors, etc.), sound-reinforcement/background, music/paging/conference systems and the like,
CATV/MATV/CCTV and off-air television, electronically-controlled conveyance systems, building
automation, management systems and similar types of electronic or electronically-controlled
installations whether a user terminal is connected
……………………..………………….…………………….………………Php 2.40 per termination
f. Studios, auditoriums, theaters, and similar structures for radio and TV broadcast, recording,
audio/video reproduction/simulation and similar activities ………..Php 1,000.00 per location
g. Antenna towers/masts or other structures for installation of any electronic and/or communications
transmission/reception……..……..……………… Php 1,000.00 per structure
h. Electronic or electronically-controlled indoor and outdoor signages and display systems, including
TV monitors, multi-media signs, etc. …………..…………………. Php 50.00 per unit
i. Poles and attachment

i. Per Pole (to be paid by pole owner) Php 20.00
ii. Per pole attachment (to be paid by any entity who attaches to the 20.00
pole of others.)
j. other types or electronics or electronically-controlled device, apparatus, equipment, instrument or

units not specifically identified above ………….…………… Php 50.00 per unit
601
TABLE NO. 6 ACCESSORIES OF THE BUILDING/STRUCTURE FEES
a. All parts of buildings which are open on two (2) or more sides, such as balconies, terraces, lanais
and the like, shall be charged 50% of the rate of the principal
b. Building of which they are a part (Sections 3.a. to 3.d. of this Schedule).
c. Buildings with a height of more than 8.00 meters shall be charged an additional fee of twenty-
five centavos (P 0.25) per cu. meter above 8.00 meters.
d. The height shall be measured from the ground level up to the bottom of the roof slab or the top
of girts, whichever applies.
e. Bank and Records Vaults with interior volume up to 20.00 cu. Meters ……...…Php 20.00
i. In excess of 20.00 cu. meters……………………………………........................... Php 8.00
g. Swimming Pools, per cu. meter or fraction thereof

i. GROUP A Residential
ii. Commercial/Industrial GROUPS B, E, F, G
iii. Social/Recreational/Institutional GROUPS C, D, H, I
iv. Swimming pools improvised from local indigenous materials
such as rocks, stones and/or small boulders and with plain cement
flooring shall be charged 50% of the above rates.
v. Swimming pool shower rooms/locker rooms:
(a) Per unit or fraction thereof Php 60.00

(b) Residential GROUP A 6.00
(c) GROUP B, E, F, G, 18.00
(d) GROUP C, D, H, 12.00
(e)Construction of firewalls separate from the building:
i. Per sq. meter or fraction thereof 3.00
ii. Provided, that the minimum fee shall be 48.00
(f) Construction/erection of towers: Including Radio and TV towers, water tank
supporting structures and the like.
USE OF CHARACTER OF OCCUPANCY SELF TRILON

SUPPORTING (Guyed)
i. Single detached dwelling units Php 500.00 Php 150.00
ii. Commercial/Industrial (Groups B, E, F, G) up to 2,400.00 240.00
10.00 meters in height
i. Every meter or fraction thereof in excess of 120.00 12.00
10.00 meters
ii. Educational/Recreational//Institutional
(Groups C, D, H, I) up to 10.00 meters in 1,800.00 120.00
height
iii. (a) Every meter or fraction thereof in
excess of 10.00 meters 120.00 12.00
iv. g. Storage Silos, up to 10.00 meters in
height 2,400.00
v. i. Every meter or fraction thereof in excess of
10.00 meters 150.00
602
SUPPORTING (Guyed)
vi. ii Silos with platforms or floors shall be
charged an additional fee in accordance with
Section 3.e. of this Schedule
vii. h. Construction of Smokestacks and
Chimneys for Commercial/Industrial Use Groups
B, E, F and G:
viii.i Smokestacks, up to 10.00 meters in height,
measured from the base.
ix. (a) Every meter or fraction thereof in excess 240.00
of 10.00 meters
x. ii. Chimney up to 10.00 meters in height, 12.00
measured from the base
xi. a) Every meter or fraction thereof in excess 48.00
of 10.00 meters
xii. i. Construction of Commercial/Industrial 2.00
Fixed Ovens, per sq. meters or fraction thereof of
interior floor areas. 48.00
xiii. j. Construction of Industrial Kiln/Furnace,
per cu. meter or fraction thereof of volume
xiv. k. Construction of reinforced concrete or 48.00
steel tanks or above ground GROUPS A and B, up
to 2.00 cu. Meters 12.00
xv. i. Every cu. m or fraction thereof in excess
of 2.00 cu. Meters
xvi. ii. For all other than Groups A and B up to 12.00
10.00 cu. Meters
xvii. (a) Construction of Water and Waste 480.00
Water Treatment
xviii. l. Construction of Water and Waste Water 24.00
Treatment
xix. Tanks: (Including Cisterns, Sedimentation
and Chemical Treatment Tanks) per cu. meter of
volume 7.00
xx. m. Construction of reinforced concrete or
steel tanks except for Commercial/Industrial Use:
xxi. i. Above ground, up to 10.00 cu. Meter
xxii. Every cu. m or fraction thereof
xxiii. in excess of 10.00 cu. Meters 480.00
xxiv. Underground, up to 20.00 cu. Meters
xxv. Every cu. meter or fraction thereof in 480.00
excess of 20.00 cu.meters 540.00
xxvi. n. Pull-outs and Reinstallation of 24.00
commercial/Industrial Steel Tanks:
i. Underground, per cu. meter or fraction
thereof of excavation
ii. Saddle or trestle mounted horizontal 3.00
tanks, per cu. meter or fraction thereof of volume
of tank 3.00
iii. Reinstallation of vertical storage tanks
shall be the same as new construction fees in
accordance with Section 8.k. above.
603
SUPPORTING (Guyed)
p. Construction of buildings and other
accessory structures within cemeteries and
memorial parks:
i. Tombs, per sq. meter of covered

ground areas 5.00
ii. Semi-enclosed mausoleums whether
canopied or not, per sq. meter of built-up area 5.00
iii. Totally enclosed mausoleums, per sq.
meter of floor area 12.00
iv. Totally enclosed mausoleums, per sq.
meter of floor area 5.00
v. Columbarium, per sq. meter
18.00
604
TABLE NO. 7 ACCESSORY FEES
a. Establishment of Line and Grade, all sides fronting or abutting streets, Php 24.00
esteros, rivers and creeks, first 10.00 meters
i. Every meter or fraction thereof in excess of 10.00 meters
b. Ground Preparation and Excavation Fee
i. While the application for Building Permit is still being processed, the
Building Official may issue Ground Preparation and Excavation Permit
(GP&EP) for
foundation, subject to the verification, inspection and review by the Line and
Grade Section of the Inspection and Enforcement Division to determine
compliance to
line and grade, setbacks, yards/easements and parking requirements.
(a) Inspection and Verification Fee 200.00
(b) Per cu. meters of excavation 3.00
(c) Issuance of GP & EP, valid only for thirty (30) days or superseded 50.00
upon issuance of Building Permit
(d) Per cu. meter of excavation for foundation with basement 4.00
(e) Excavation other than foundation or basement, per cu. Meter 3.00
(f) Encroachment of footings or foundations of buildings/structures to 250.00
public areas as permitted, per sq. meter or fraction thereof of footing or
foundation encroachment
FENCING FEES
i. Made of masonry, metal, concrete up to
1.80 meters in height, per lineal meter or fraction thereof Php 3.00
ii. In excess of 1.80 meters in height, per lineal meter or fraction thereof 4.00
iii Made of indigenous materials, barbed, chicken or hog wires, per linear 2.40
meter
CONSTRUCTION OF PAVEMENTS, up to 20.00 sq. meters Php 24.00
In excess of 20% or fraction thereof of paved areas intended for commercial/ industrial/ institutional
use, such as parking and sidewalk areas, gasoline station premises, skating rinks, pelota courts,
tennis and basketball courts and the like Php 3.00
USE OF STREETS AND SIDEWALKS, ENCLOSURES AND OCCUPANCY OF SIDEWALKS up

to 20.00 sq. meters, per calendar month Php 240.00
i. Every sq. meter or fraction thereof in excess of 20.00 sq. meters 12.00
ERECTION OF SCAFFOLDINGS OCCUPYING PUBLIC AREAS, PER CALENDAR MONTH up

to 20.00sq. meters, per calendar month Php 150.00
i. Every sq. meter or fraction thereof in excess of 20.00 sq. meters 12.00
SIGN FEES
i. Erection and anchorage of display surface, up to 4.00 sq. meters of signboard area Php
120.00
(a) Every sq. meter or fraction thereof in excess of 4.00 sq. meters 24.00
ii. Installation Fees, per sq. meter or fraction thereof of display surface:
605
Type of Sign Display Business Signs Advertising Signs
Neon Php 36.00 Php 52.00
Illuminated 24.00 36.00
Others 15.00 24.00
Painted-on 9.60 18.00
iii Annual Renewal Fees, per sq. meter of display surface or fraction thereof
Type of Sign Display Business Signs Advertising Signs
Neon P 36.00, min. fee shall be P 46.00, min. fee shall be
P 124.00 P 200.00
Illuminated P 18.00, min. fee shall be P 38.00, min. fee shall be
P 72.00 P 150.00
Others P 12.00, min. fee shall be P 20.00, min. fee shall be
P 40.00 P 110.00
Painted-on P 8.00, min. fee shall be P 12.00, min. fee shall be
P 30.00 P 100.00
REPAIR FEES
i. Alteration/renovation/improvement on vertical dimensions of buildings/structures in square meter,

such as facades, exterior and interior walls, shall be assessed in accordance with the following rate,
For all Groups Php 5.00
ii. Alteration/renovation/improvement on horizontal dimensions of buildings/structures, such as

floorings, ceilings and roofing shall be assessed in accordance with the following rate, For all Groups
Php 5.00
iii. Repairs on buildings/structures in all Groups costing more than five thousand pesos (P
5,000.00) shall be charged 1% of the detailed repair cost (itemized original materials to be
replaced with same or new substitute and labor)
RAISING OF BUILDINGS/STRUCTURES FEES
i. Assessment of fees for raising of any buildings/structures shall be based on the new usable area
generated.
ii. The fees to be charged shall be as prescribed under Sections 3.a. to 3.e. of this Schedule,
whichever Group applies
DEMOLITION/MOVING OF BUILDINGS/STRUCTURES FEES, PER SQ. METER OF AREA OR

DIMENSIONS INVOLVED
i. Buildings in all Groups per sq. meter floor area Php 3.00
ii. Building Systems/Frames or portion thereof per vertical or horizontal dimensions, including
Fences Php 4.00
iii Structures of up to 10.00 meters in heigh 800.00

(a) Every meter or portion thereof in excess of 10.00 meters 50.00
iv. Appendage of up to 3.00 cu. meter/unit 50.00

(a) Every cu. meter or portion thereof in excess of 3.00 cu.meters 50.00
606
v. Moving Fee, per sq. meter of area of building/ structure to be moved 3.00
TABLE NO. 8 OCCUPANCY FEES
a. Division A-1 and A-2 Buildings:

i. Costing up to P150,000.00 Php 100.00
ii. Costing more than P150,000.00 200.00
iii. Costing more than P400,000.00 up to P850,000.00 400.00
iv. Costing more than P850,000.00 up to P1,200,000.00 800.00
v. Every million or portion thereof in excess of P1,200,000.00 800.00
b. Divisions B-1/E-1, 2, 3/F-1/G-1, 2, 3, 4, 5/H-1, 2, 3, 4/and I-1 Buildings:

i. Costing up to P150,000.00 Php 200.00
ii. Costing more than P150,000.00 up to P400,000.00 400.00
iii Costing more than P400,000.00 up to P850,000.00
800.00
iv.Costing more than P850,000.00 up to P1,200,000.00
1,000.00
v. Every million or portion thereof in excess of P1, 200,000.00
1,000.00
c. Divisions C-1, 2/D-1, 2, 3 Buildings:

I. Costing up to P150,000.00 Php 150.00
ii. Costing more than P150,000.00 up to P400,000.00 250.00
iii Costing more than P400,000.00 up to P850,000.00 600.00
iv. Costing more than P850,000.00 up to P1,200,000.00 900.00
v. Every million or portion thereof in excess of P1, 200,000.00 900.00
d. Division J-I Buildings/structures:

i. With floor area up to 20.00 sq. meters Php 50.00
ii. With floor area above 20.00 sq. meters up to 500.00 sq. meters 240.00
iii with floor area above 500.00 sq. meters up to 1,000.00 sq. meters 360.00
iv. With floor area above 1,000.00 sq. meters up to 5,000.00 sq. meters 480.00
v. With floor area above 10,000.00 sq. meters 200.00
With floor area above 5,000.00 sq. meters up to 10,000.00 sq. 2,400.00
meters
e. Division J-2 Structures:

i. Garages, carports, balconies, terraces, lanais and the like: 50% of
the rate of the principal building, of which they are accessories.
ii. Aviaries, aquariums, zoo structures and the like: same rates as for
Section 10.d. above.
iii. Towers such as for Radio and TV transmissions, cell site, sign
(ground or roof type) and water tank supporting structures and the like
in any location shall be imposed fees as follows:
(a) First 10.00 meters of height from the ground Php 800.00
(b) Every meter or fraction thereof in excess of 10.00 meters 50.00
f. Change in Use/Occupancy, per sq. meter or fraction thereof of area affected Php 5.00
607
TABLE NO. 9 ANNUAL INSPECTION FEES
a. Divisions A-1 and A-2:

i. Single detached dwelling units and duplexes are not subject to Php
annual inspections.
ii. If the owner request inspections, the fee for each of the services 120.00
numerated below is:
Land Use Conformity
Architectural Presentability
Structural Stability
Sanitary and Health Requirements
Fire-Resistive Requirements
b. Divisions B-1/D-1, 2, 3/E-1, 2, 3/F-1/G-1, 2, 3, 4, 5/ H-1, 2, 3, 4/ and I-1, Commercial, Industrial

Institutional buildings and appendages shall be assessed area as follows:
i. Appendage of up to 3.00 cu. meters/unit Php 150.00
ii. Floor area to 100.00 sq. meters 120.00
iii. Above 100.00 sq. meters up to 200.00 sq. meters 240.00
iv. Above 200.00 sq. meters up to 350.00 sq. meters 80.00
v. Above three hundred 350.00 sq. meters Up to 500.00 sq. meters 720.00
vi. Above 500.00 sq. meters up to 750.00 sq. meters 960.00
viii. Above 750.00 sq. meters up to 1,000.00 sq. meters 1,200.00
viiii. Every 1,000.00 sq. meters or its portion in excess of 1,000.00 sq. 1,200.00
meters
c. Divisions C-1, 2, Amusement Houses, Gymnasia and the like:

i. First class cinematographs or theaters Php 1,200.00
ii. Second class cinematographs or theaters 720.00
iii Third class cinematographs or theaters 520.00
iv. Grandstands/Bleachers, Gymnasia and the like 720.00
d. Annual plumbing inspection fees, each plumbing unit Php 60.00
e. Electrical Inspection Fees:

i. A one-time electrical inspection fee equivalent to 10% of Total
Electrical Permit Fees shall be charged to cover all inspection trips
during construction.
ii. Annual Inspection Fees are the same as in Section 4.e.
f. Annual Mechanical Inspection Fees:

i. Refrigeration and Ice Plant, per ton:
(a) Up to 100 tons capacity Php 25.00
(b) Above 100 tons up to 150 tons 20.00
(c)Above 150 tons up to 300 tons 15.00
(d) Above 300 tons up to 500 tons 10.00
(e) Every ton or fraction thereof above 500 tons 5.00
ii. Air Conditioning Systems:
Window type air conditioners, per unit 40.00
iii. Packaged or centralized air conditioning systems:
608
First 100 tons, per ton 25.00
Above 100 tons, up to 150 tons per ton 20.00
Every ton or fraction thereof above 500 tons 8.00
iv. Mechanical Ventilation, per unit, per kW:
Up to 1 kW 10.00
Above 1 kW to 7.5 kW 50.00
Every kW above 7.5 kW 20.00
v. Escalators and Moving Walks; Funiculars and the like:
(a) Escalator and Moving Walks, per unit 120.00
(b) Funiculars, per kW or fraction thereof 50.00
(c) Per lineal meter or fraction thereof of travel 10.00
(d) Cable Car, per KW or fraction thereof 25.00
(e) Per lineal meter of travel 2.00
vi. Elevators, per unit:
(a) Passenger elevators 500.00
(b) Funiculars, per kW or fraction thereof 400.00
(c) Per lineal meter or fraction thereof of travel 50.00
(d) Construction elevators for materials 400.00
(e) Car elevators 500.00
(f) Every landing above first five (5) landings for all the above 50.00
elevators
vii. Boilers, per unit:
(a) Up to 7.5 kW 400.00
(b) 7.5 kW up to 22 kW 550.00
(c) 22 kW up to 37 kW 600.00
(d) 37 kW up to 52 kW 650.00
(e) 52 kW up to 67 kW 800.00
(f) 67 kW up to 74 kW 900.00
(g) Every kW or fraction thereof 4.00
viii. Pressurized Water Heaters, per unit 120.00
ix. Automatic Fire Extinguishers, per sprinkler head 2.00
x. Water, Sump and Sewage pumps for buildings/structures for
commercial/
industrial purposes, per kW:
(a) Up to 5 kW 55.00
(b) Above 5 kW to 10 kW 90.00
(c) Every kW or fraction there of above 10 kW 2.00
xi. Diesel/Gasoline Internal Combustion Engine, Gas Turbine/Engine, Php
Hydro, Nuclear or Solar Generating Units and the like, per kW:
(a) Per kW, up to 50
(b) Above 50 kW up to 100 kW 15.00
(c) Every kW or fraction thereof above 100 kW 10.00
2.40
xii. Compressed air, vacuum, commercial/ institutional/industrial gases, 10.00
per outlet
xiii. Power piping for gas/steam/etc., per lineal meter or fraction thereof 3.00
or per cu. meter or fraction thereof, whichever is higher
xiv. Other Internal Combustion Engines, including Cranes, Forklifts,
Loaders, Mixers, Compressors and the like
(a) Per unit, up to 10 kW 100.00
(b) Every kW above 10 kW 3.00
xv. Other machineries and/or equipment for commercial/
industrial/institutional use not elsewhere specified, per unit
609
(a) Up to ½ kW 8.00
(b) Above ½ kW up to 1 kW 23.00
(c) Above 1 kW up to 3 kW 39.00
(d) Above 3 kW up to 5 kW 55.00
(e) Above 5 kW up to 10 kW 80.00
(f) Every kW above 10 kW or fraction thereof 4.00
xvi. Pressure Vessels, per cu. meter or fraction thereof 40.00
xviii. Weighing Scale Structure, per ton or fraction 2.40
thereof……………………
xix. Testing/Calibration of pressure gauge, per unit
(a) Each Gas Meter, tested, proved and sealed, per gas meter 30.00
xx. Every mechanical ride inspection, etc., used in amusement centers
of fairs, such as ferris wheel, and the like, per unit 30.00
ANNUAL ELECTRONICS INSPECTION FEES SHALL BE THE SAME AS THE FEES IN

SECTION 7. OF THIS SCHEDULE.
TABLE NO.10 CERTIFICATION FEES
a. Certified true copy of building permit Php 50.00

b. Certified true copy of Certificate of Use/Occupancy 50.00
c. Issuance of Certificate of Damage 50.00
d. Certified true copy of Certificate of Damage 50.00
e. Certified true copy of Electrical Certificate 50.00
f. Issuance of Certificate of Gas Meter Installation 50.00
g. Certified true copy of Certificate of Operation 50.00
Other Certifications 50.00
NOTE: The specifications of the Gas Meter shall be:

Manufacturer
Serial Number
Gas Type
Meter
Classification/Model
Maximum Allowable Operating Pressure-psi(kPa)
Hub Size- mm(inc)
Capacity – m3/hr (ft3/hr)
610
OFFICE OF THE CITY
CIVIL REGISTRAR
(OCCR)
EXTERNAL SERVICES
611
1. TIMELY REGISTRATION OF CERTIFICATE OF LIVE BIRTH (COLB)
This service caters to clients registering the birth certificate within 30 days reglementary
period for the date of birth covering activities from receiving of accomplished birth certificate
to issuance of registered birth certificate.
Office or Division: Office of the City Civil Registrar – Registration Division

Who may avail: Parents or Attendant-at-Birth of new born child (at most 30 days
old), born in Cebu City, who will register the Certificate of Live Birth
of the concern child
1. Accomplished Certificate of Live Birth – 4 Hospital or Clinic or Health Institution
copies (typewritten or computerized and
use black ink/pens only)
2. Affidavit of Admission of Paternity – 4 Notary Public
copies (for illegitimate children and
acknowledged by father or parents)
3. Affidavit to Use Surname of the Father – Notary Public
4 copies (for illegitimate children born
after March 18, 2004 and wants to use
the surname of father)
4. Official Receipt Cashier (OCCR – Ground Floor)
Admission of Paternity (Php500.00)
- Affidavit to Use Surname of Father
(Php500.00)
1. Submit 1.1 Receive and check None 5 minutes Receiving Clerk
accomplished entries in the COLB
COLB with required 1.2 Sign the COLB None 5 minutes Registration
supporting Officer
document 1.3 Assign registry number None 10 minutes Birth In-Charge
in COLB
1.4 Segregates copies of None 10 minutes Birth In-Charge
COLB
2. Get copy of the 2. Release copies to None 5 minutes Birth In-Charge
registered COLB clients and logs in the
logbook
612
2. TIMELY REGISTRATION OF CERTIFICATE OF MARRIAGE (COM)
This service caters to clients registering the marriage certificate within 15 days
reglementary period (with Marriage License) or 30 days reglementary period (with No
Marriage License) from the date of marriage covering activities from receiving of
accomplished marriage certificate to issuance of registered marriage certificate.

Who may avail: Church/Court Personnel, Couples or their Authorized
Representative whose marriage was celebrated in Cebu City and
will register the marriage certificate
1. Accomplished Certificate of Marriage – 4 copies Church or Court
(typewritten or computerized and use black
ink/pens only)
2. Affidavit of Cohabitation – 4 copies (married Notary Public
through Art.34)
3. Affidavit of Solemnizing Officer – 4 copies Solemnizing Officer
(marriage was exempt from Marriage License)
1. Submit 1.1 Receive and check None 5 minutes Receiving Clerk
accomplished COM entries in the COM
with required 1.2 Sign the COM None 5 minutes Registration
supporting Officer
document 1.3 Assign registry None 10 minutes Marriage- In-
number in COM Charge
1.4 Segregate copies of None 10 minutes Marriage In-
COM Charge
2. Get copy of the 2. Release copies of None 5 minutes Marriage In-
registered COM COM Charge
613
3. TIMELY REGISTRATION OF CERTIFICATE OF DEATH (COD)
This service caters to clients registering the death certificate within 30 days reglementary
period from the date of death covering activities from receiving of accomplished death
certificate to issuance of registered death certificate

Who may avail: Funeral Parlor or Relative of the deceased who will register the
Certificate of Death
Accomplished Certificate of Death – 4 copies Hospital and/or City Health Department
(typewritten or computerized and use black
ink/pens only)
1. Submit 1.1. Receive and checks None 5 minutes Receiving Clerk
accomplished entries in the COD
COD 1.2 Sign the COD None 5 minutes Registration
Officer
1.3 Assign registry None 10 minutes Death In-Charge
number in COD
1.4 Segregate copies of None 10 minutes Death In-Charge
COD
2. Get copy of the 2. Release copies of None 5 minutes Death In-Charge
registered COD COD
TOTAL None 35 inutes
614
4. DELAYED REGISTRATION OF CERTIFICATE OF LIVE BIRTH (COLB)
This service caters to clients applying for delayed registration of birth certificate covering
activities from receiving of application to issuance of registered birth certificate.

Who may avail: Individuals or his/her parents or his authorized representative
whose Certificate of Live Birth is not yet registered (beyond 30
days) in any Local Civil Registrar
1. Accomplished Certificate of Live Birth Hospital, Clinic, Health Institution or OCCR
– 4 copies (typewritten or
computerized and use black ink/pens
only)
2. Affidavit of Delayed Registration Notary Public or Lawyer
(Backside of COLB) duly notarized by
Administering Officer – 4 copies
(typewritten or computerized and use
black ink/pens only)
3. Affidavit of Acknowledgment or Notary Public or Lawyer
Admission of Paternity – 4 copies
4. Affidavit to Use Surname of Father Notary Public or Lawyer
(for illegitimate children born after
March 18, 2004 & wishes to use
surname of father) – 4 copies
5. Certificate of No Record (within 6 Local Civil Registrar
months prior to application) – 1
original 2 photocopies
6. Negative Certification (within 6 months Philippine Statistics Authority
prior to application) – 1 original 2
photocopies
7. Marriage Certificate of Registrant (if Philippine Statistics Authority or Local Civil
18 years old above and married) – 1 Registrar
8. Marriage Certificate of Parents or Philippine Statistics Authority or Local Civil
Certificate of Live Birth of Siblings (if Registrar
parents are married) – 1 original 2
photocopies
9. Affidavit from Hospital/Clinic Hospital or Clinic or Health Institution
Administrator, Hilot or Attendant-at-
Birth (stating the reason for non-
registration of COLB) – 2 original
615
10. Affidavit of Guardianship (stating the Notary Public or Lawyer
whereabouts of mother, if illegitimate
child and the mother is not the
applicant/informant) – 2 original
11. Affidavit of Two Disinterested Persons Notary Public or Lawyer
(attesting the facts of birth and reason
for non-registration of COLB) – 2
original
12. Valid ID of the Witnesses – 2 Citizen or Client
photocopies
13. Special Power of Attorney (if informant Notary Public or Lawyer
is not the document owner or his/her
parents or children – 1 original 2
photocopies
14. Children in Need of Special Protection Department of Social Welfare and Development
(CNSP) Certification (if classified as
CNSP) – 1 original 2 photocopies
15. Affidavit of Explanation (if there are Notary Public or Lawyer
discrepancy/ies in submitted
supporting document) stating reason
for discrepancy – 2 original
16. Any three (3) of the following
documentary evidences, showing
Registrant’s Name, Date of Birth,
Place of Birth and Parentage (must be
original or certified true copy)
17. Baptismal Certificate Church
18. Earliest School Record/ Transcript of School
19. Record (with Seal)
20. Medical Records or Immunization Hospital or Clinic or Health Institution
Card
21. Passport Department of Foreign Affairs
22. Voter’s Certificate Commission on Election
23. Insurance Policy GSIS or SSS or PhilHealth or any Insurance
Company
24. Certificate of Live Birth of Children (if Philippine Statistics Authority or Local Civil
any) Registrar
1. Submit 1. Receive and None 10 minutes Receiving Clerk
accomplished COLB evaluate application
with required
supporting
documents
2. Pay the required 2. Issue Official Application 10 minutes Cashier
fee/s Receipt (OR) Fee -250.00
Service Fee
- 200.00
616
3. Submit 3.1 Log application None 5 minutes Receiving Clerk
application together with OR and issues
with OR Claim Slip
3.2 Posting of None 10 days Delayed
application for 10 days Registration (DR)
pursuant to A.O. 1 Staff
s1993
3.3 Sign the COLB & None 1 day Civil Registrar &
assigns registry DR Staff
number
4. Present Claim 4. Ask client to sign None 5 minutes Releasing Clerk
Slip and signs the logbook as proof
logbook of receipt
5. Receive 5. Release registered None 1 minute Releasing Clerk
registered COLB COLB
Application
Fee -250.00 11 days and 31
TOTAL
Service Fee minutes
- 200.00
617
5. DELAYED REGISTRATION OF CERTIFICATE OF MARRIAGE (COM)
This service caters to clients applying for delayed registration of marriage certificate
covering activities from receiving of application to issuance of registered marriage certificate
to client.

Who may avail: Church Personnel, Married couple or their authorized
representative whose Certificate of Marriage is not yet registered
(beyond 15 days if with license or 30 days without license)
1. Accomplished Certificate of Marriage – 4 copies Church or Court
(typewritten or computerized and use black ink/pens
only)
2. Affidavit of Delayed Registration (Backside of COM) Notary Public or Lawyer
duly notarized by Administering Officer – 4 copies
only)
3. Certificate of No Record (within 6 months prior to Local Civil Registrar
application) – 1 original 2 photocopies
4. Negative Certification (within 6 months prior to Philippine Statistics Authority
5. Marriage Certificate (copy)– 1 original 2 Church or Court
photocopies
6. Affidavit executed by Church/Solemnizing Officer Notary Public or Lawyer
(attesting the existence of marriage ceremony and
reason for non-registration) – 2 original
7. Affidavit executed by the couple (attesting the Notary Public or Lawyer
marriage and reason for non-registration) – 2
original
8. Affidavit of Explanation (if there are discrepancy/ies Notary Public or Lawyer
in submitted supporting document) stating reason
for discrepancy – 2 original
accomplished COM evaluates application
with required
supporting
documents
Service Fee
- 200.00
3. Submit 3.1. Log application None 5 minutes Receiving Clerk
application together with OR and issues
with OR Claim Slip
618
3.2. Posting of None 10 days Delayed
s1993
3.3. Sign the COM & None 1 day Civil Registrar &
number
4. Present Claim 4. Ask client to sign the None 5 minutes Releasing Clerk
Slip and signs logbook as proof of
logbook receipt
5. Receive 5. Release registered None 1 minute Releasing Clerk
registered COM COM
Application
Fee -250.00 11 days and 31
TOTAL
Service Fee minutes
- 200.00
619
6. DELAYED REGISTRATION OF CERTIFICATE OF DEATH (COD)
This service caters to clients applying for delayed registration of death certificate covering
activities from receiving of application to issuance of registered death certificate to client

Who may avail: Funeral Parlor Staff or Relatives of the Deceased whose
Certificate of Death is not yet registered (beyond 30 days from
date of death)
1. Accomplished Certificate of Death – 4 copies Hospital or City Health
(typewritten or computerized and use black ink/pens Department
only)
2. Affidavit of Delayed Registration (Backside of COD) duly Notary Public or Lawyer
notarized by Administering Officer – 4 copies
only)
3. Certificate of No Record (within 6 months prior to Local Civil Registrar
4. Negative Certification (within 6 months prior to Philippine Statistics Authority
5. Death Certificate or Certificate of Blessing issued by Church
Church – 1 original 2 photocopies
6. Affidavit from Hospital/Clinic Administrator, the nearest Notary Public or Lawyer
relative of the deceased or attendant at death (if death
occurred in the said institution), in default of the
aforementioned, the Affidavit shall be executed by the
In-Charge of Patient – 2 original
7. Affidavit executed by the nearest relative or the Notary Public or Lawyer
person/attendant-at-death, in case of home death – 2
original
8. Valid IDs of the Affiants – 2 photocopies Citizen or Client
9. Affidavit of Explanation (if there are discrepancy/ies in Notary Public or Lawyer
submitted supporting document) stating reason for
discrepancy
accomplished COD evaluate application
with required
supporting
documents
Service Fee
-200.00
620
3. Submit application 3.1 Log application None 5 minutes Receiving Clerk
together with OR with OR and issues
Claim Slip
3.2 Posting of None 10 days Delayed
s1993
3.3 Sign the COD & None 1 day Civil Registrar &
number
4. Present Claim Slip 4. Ask client to sign None 5 minutes Releasing Clerk
and signs logbook the logbook as proof
of receipt
5. Receive registered 5. Release registered None 1 minute Releasing Clerk
COD COD
Application
Fee -250.00 11 days and 31
TOTAL
Service Fee minutes
-200.00
621
7. ISSUANCE OF MARRIAGE LICENSE
This service caters to couple applying for marriage license which is a pre-requisite in
contracting marriage covering activities from receiving of application to issuance of
marriage license to the couple
Who may avail: Couples who are both/either a resident of Cebu City who wants to
contract marriage through a marriage license
1. Accomplished Application for Marriage License Local Civil Registrar
– 4 copies (use black ink/pens only)
2. Valid ID of applying couple and their parents (if Citizen or Client
required) upon their personal appearance
(strictly required) – 3 photocopies
3. Parental Consent (18-21 years old) – 1 original Local Civil Registrar
3 photocopies
4. Parental Advise (22-24 years old) – 1 original 3 Local Civil Registrar
photocopies
5. Certificate of Live Birth – 1 original 3 Philippine Statistics Authority or Local
photocopies Civil Registrar
6. Barangay Certificate of Residency – 1 original 3 Barangay Hall
photocopies
7. Community Tax Certificate (CEDULA) – 1 City Treasurer’s Office
8. Certificate of No Marriage (CENOMAR) Philippine Statistics Authority
9. For Widow/Widower: Death Certificate of Philippine Statistics Authority or Local
Deceased Spouse – 1 original 3 photocopies Civil Registrar
10. For Annulled Marriage: Certificate of Court
Finality of Annulment issued by Court – 1
11. For Annulled Marriage: Certificate of Local Civil Registrar
Registration of Court Decree – 1 original 3
photocopies
12. For Foreigners: Passport ID - 3 Foreigner Applicant
photocopies
13. For Foreigners: Stamped or Printed Date of Foreigner Applicant
Arrival in passport - 3 photocopies
14. For Foreigners: Certificate of Legal Foreigner’s Diplomatic Official in the
Capacity to Marry or Applicable Affidavit - 3 Philippines
photocopies
15. For Divorced Foreigners: Divorce Decree Foreigner Applicant
(translated if non-English content)
16. For Foreigners: Naturalization Papers (if Foreigner Applicant
naturalized citizen) - 3 photocopies
622
accomplished evaluate application
application for
marriage license
with required
supporting
documents
2. Pay the 2. Issue Official License Fee - 10 minutes Cashier
required fee/s Receipt (OR) 50.00
Application
Fee -100.00
Legal Capacity
-1,000.00
3. Appear before 3. Interview the None 5 minutes City Civil
the City Civil applicants Registrar or
Registrar or her Registration
Representative Officer
4. Submit 4.1 Log application None 5 minutes Receiving Clerk
application with OR and issues
together with claim slip
Official Receipt 4.2 Posting of None 10 days Marriage License
application for 10 days Staff
pursuant to A.O. 1
s1993
4.3 Prepare and sign None 5 minutes Marriage License
Marriage License Staff
5. Present Claim 5. Ask clients to sign None 3 minutes Releasing Clerk
Slip and signs the logbook as proof
logbook of receipt
6. Get the 6. Release the None 3 minutes Releasing Clerk
Marriage License Marriage License
License Fee -
50.00
Application
10 days and 41
TOTAL Fee -100.00
minutes
Legal
Capacity -
1,000.00
623
8. ISSUANCE OF CIVIL REGISTRY RECORDS (LOCAL COPY)
This service caters to clients requesting for local copy of civil registry records covering
activities from filling-up of request form to issuance of requested local copy to clients
Office or Division: Office of the City Civil Registrar – Issuance Division

Who may avail: Any person, his/her parents or his/her children or his/her
authorized representative or his/her nearest kin (in case of
person’s death), who wished to get a copy of his/her civil registry
records
1. Valid ID of the Requestor, his/her Parents or his/her Citizen or Client
Children – 1 original
2. Authorization Letter executed by Document Owner Citizen or Client
– 1 original
3. Valid ID of the Authorized Representative – 1 Citizen or Client
photocopy (present original)
4. Affidavit of Kinship (Requesting Party is not the Notary Public or Lawyer
Parent nor the Children of the Deceased Document
Owner) – 1 original
5. Court Order or Letter from appropriate Public Court or Government Agency
Official (absolutely necessary in administrative,
judicial or other official proceedings to determine
identity of person) – 1 original
1. Submit 1. Review entry/ies in None 3 minutes PACD
accomplished the request form
request form
2. Pay the 2. Issue Official For Local - 10 minutes Cashier
For
Abroad100.00
19. 3. Submit 3.1 Check the OCCR None 15 minutes Issuance Staff
Request Form database
with Official 3.2 Print out the civil None 5 minutes Issuance Staff
Receipt registry record
3.3 Sign the civil None 3 minutes Registration
registry record Officer
20. 4. Get the civil 4. Release the civil None 5 minutes Issuance Staff
registry record registry record
For Local -
50.00
TOTAL 41 minutes
For
Abroad100.00
624
9. ISSUANCE OF PSA-AUTHENTICATED CIVIL REGISTRY RECORD
This service caters to clients requesting for PSA-authenticated civil registry records through
Batch Request Entry Query System (BREQS) covering activities from filling-up of request
form to issuance of requested PSA-authenticated civil registry records to clients
Office or Division: Office of the City Civil Registrar – Issuance Division

authorized representative or his/her nearest kin (in case of
person’s death), who wished to get a copy of his/her PSA-
authenticated civil registry records
1. Valid ID of the Requestor, his/her Parents or his/her Citizen or Client
Children – 1 original
2. Authorization Letter executed by Document Owner – Citizen or Client
1 original
3. Valid ID of the Authorized Representative – 1 Citizen or Client
photocopy (present original)
4. Affidavit of Kinship (Requesting Party is not the Notary Public or Lawyer
Parent nor the Children of the Deceased Document
Owner) – 1 original
5. Court Order or Letter from appropriate Public Official Court or Government Agency
(absolutely necessary in administrative, judicial or
other official proceedings to determine identity of
person) – 1 original
1. Submit 1. Review entry/ies in None 3 minutes PACD
accomplished PSA the request form
request form
2. Pay the 2. Issue Official Service Fee - 10 minutes Cashier
B/M/D
Certificate -
155.00
CENOMAR -
210.00
3. Submit PSA 3.1 Issue None 10 minutes BREQS Staff
Request Form with Acknowledgment Slip
Official Receipt 3.2 Encode in the None 4 hours BREQS Staff
database and prints
by batch
3.3 Deposit PSA None 4 hours BREQS Staff
payment in the bank
3.4 Processing of None Refer to PSA PSA Staff
request in PSA Citizen’s Charter
625
3.5 Get the printed None 1 hour BREQS Staff
record
4. Present 4. Ask clients to sign None 5 minutes BREQS Staff
Acknowledgment the logbook as proof
Slip and signs of receipt and
logbook releases the record
Service Fee -
50.00
B/M/D
1 day, 1 hour
TOTAL Certificate -
and 28 minutes
155.00
CENOMAR -
210.00
626
10. APPROVAL OF PETITION FOR CORRECTION OF ENTRY/IES UNDER
R.A. 9048
This service caters to clients filing for petition for correction of entry/ies in any civil registry
record under R.A. 9048 covering activities from receiving of petition to issuance of affirmed
petition.

Who may avail: Any person, his/her parents or his/her children or his/her sibling
or his/her authorized representative who has discrepancy in the
entry/ies of their civil registry record through R.A. 9048
1. Accomplished Petition Form R.A. Local Civil Registrar or Notary Public or Lawyer
9048 (Correction of Clerical Error) – 3
original
2. Special Power of Attorney (if Notary Public or Lawyer
petitioner is not the document owner,
parents or siblings) – 3 original
3. PSA-authenticated Certificate of Live Philippine Statistics Authority
Birth, Marriage or Death (whichever is
appropriate) – 1 original 2
photocopies
4. LCR copy Certificate of Live Birth, Local Civil Registrar
Marriage or Death (whichever is
appropriate)
discrepancy/ies in the submitted
supporting document stating reason
of discrepancy) – 3 original
6. At least two (2) of the following
documents which correction shall be
based – 1 original 2 photocopy, to wit:
9. Employment Record Citizen or Client
10. Earliest School Record or Transcript School
of Records (with seal)
11. Insurance Policy GSIS, SSS or PhilHealth Record
12. Marriage Certificate (if married) Philippine Statistics Authority or Local Civil
Registrar
13. Birth Certificate of Children Philippine Statistics Authority or Local Civil
Registrar
14. Birth Certificate of Sibling Philippine Statistics Authority or Local Civil
Registrar
15. Land Title/Certificate of Transfer of Register of Deeds
Title
627
16. Death Certificate of Document Philippine Statistics Authority or Local Civil
Owner Registrar
1. Present 1. Receive and None 15 minutes Receiving Clerk
accomplished evaluate petition
Petition Form with
supporting
documents
the City Civil petitioner Registrar
Registrar
3. Pays the 3. Issue Official Service Fee - 10 minutes Cashier
required fee Receipt 500.00
CCE -
1,000.00
4. Submit Petition 4. Receive, record None 5 minutes Correction Staff
Form together with petition and issue
supporting claim slip
documents and
Official Receipt
5. Get claim slip 5.1 Ask client to sign None 3 minutes Correction Staff
in the logbook
5.2 Prepare Notice of None 15 minutes Correction Staff
Posting & other
required documents
5.3 Evaluate petition None 10 days City Civil
and renders decision Registrar
5.4 Forward petition to None Refer to PSA Mailing In-Charge
PSA-OCRG for Citizen’s Charter
affirmation
5.5 Receive feedback None 15 minutes Mailing In-Charge
from PSA-OCRG
5.6. Inform the client None 10 minutes Correction Staff

about the status of the
petition from PSA
Client verified that feedback is already received from the PSA-OCRG

*** Duration will commence once client gets copy of the affirmed petition
6. Present Claim 6. Release copy of the None 15 minutes Correction Staff
Slip affirmed petition with
Finality
Service Fee
-500.00 10 days, 1 hour
TOTAL
CCE - and 43 minutes
1,000.00
628
11. APPROVAL OF PETITION FOR CHANGE OF FIRST NAME
UNDER R.A. 9048
This service caters to clients filing for petition for change of first name under R.A. 9048 in
the concern birth certificate covering activities from receiving of petition to issuance of
affirmed petition.

or his/her authorized representative who wished to avail for a
change of first name in the Certificate of Live Birth through R.A.
9048
1. Accomplished Petition Form R.A. 9048 Local Civil Registrar or Notary Public
(Change of First Name) – 3 original or Lawyer
2. Special Power of Attorney (if petitioner is not Notary Public or Lawyer
the document owner, parents or siblings) – 3
original
3. PSA-authenticated Certificate of Live Birth – 1 Philippine Statistics Authority
original and 2 photocopies
4. LCR copy Certificate of Live Birth (whichever is Local Civil Registrar
appropriate)
discrepancy/ies in the submitted supporting
document stating reason of discrepancy) – 3
original
6. Certificate of Employment with no pending Citizen or Client
administrative case (for employed) or Affidavit
of Unemployment (for unemployed) or
Business Permit (for self-employed) – 1
7. NBI Clearance with statement “A.K.A.” – National Bureau of Intelligence
1original 2 photocopies
8. Police Clearance with statement “A.K.A.” – 1 Philippine National Police
9. Publication in Local Newspaper or Newspaper Newspaper
Clippings (National Newspaper for Migrant
Petition) – 1 original 2 photocopies
10. Affidavit of Publication by the Publisher – 1 Newspaper
11. Valid IDs of Document Owner – 3 photocopies Citizen or Client
(present original)
12. At least two (2) of the following documents
which correction shall be based – 1 original 2
photocopy, to wit:
629
15. Employment Record Citizen or Client
16. Earliest School Record or Transcript of School
Records (with seal)
17. Insurance Policy GSIS, SSS or PhilHealth Record
18. Marriage Certificate (if married) Philippine Statistics Authority or Local
Civil Registrar
19. Birth Certificate of Children Philippine Statistics Authority or Local
Civil Registrar
20. Medical Records Hospital, Clinic or Health Institutions
21. Passport Department of Foreign Affairs
22. Land Title/Certificate of Transfer of Title Register of Deeds
23. Death Certificate of Document Owner Philippine Statistics Authority or Local
Civil Registrar
1. Present 1. Receive and evaluate None 15 minutes Receiving Clerk
accomplished petition
Petition Form with
supporting
documents
Registrar
3. Pays the petition 3.1 Issue Official CFN -
fee Receipt 3,000.00
Service 10 minutes Cashier
Fee -
1,000.00
3.2 Prepare Notice for None
Publication & other 30 minutes Correction Staff
required documents
4. Get the Notice of 4. Release the Notice None 5 minutes Correction Staff
Publication for Publication
After Publication for two consecutive weeks, with one day each week (14 to 20 days)
*** Duration will commence once proof of publication is submitted at our office
5. Submit Proof of 5.1 Receive the proof of None 1 day Correction Staff
Publication publication & issues
claim slip
5.2 Evaluate petition None 10 days Office of the City
and renders decision Civil Registrar
affirmation
5.4 Receive feedback None Mailing In-Charge
from PSA-OCRG 15 minutes
5.5 Inform the client None 10 minutes Correction Staff

petition
630
Finality
CFN -
3,000.00
11 days, 1 hour
TOTAL Service
and 55 minutes
Fee -
1,000.00
631
12. APPROVAL OF PETITION FOR CORRECTION OF ENTRY/IES UNDER
R.A. 10172
This service caters to clients filing for petition for correction of entry in the sex and day and
month in the date of birth in any civil registry record covering activities from receiving of
petition to issuance of affirmed petition.

or his/her authorized representative who have discrepancy in the
entry for sex and day and month in the date of birth in the birth
certificate
1. Accomplished Petition Form R.A. Local Civil Registrar or Notary Public or
10172 (Change of Clerical Error) – 3 Lawyer
original
2. Special Power of Attorney, not Notary Public or Lawyer
applicable for correction of sex (if
petitioner is not the document owner,
parents or siblings) – 3 original
3. PSA-authenticated Certificate of Live Philippine Statistics Authority
Birth, Marriage or Death (whichever is
appropriate) – 1 original and 2
photocopies
4. LCR copy Certificate of Live Birth, Local Civil Registrar
Marriage or Death (whichever is
appropriate)
5. Medical Certificate issued by an Government Accredited Physician
Accredited Government Physician – 1
original and 2 photocopies
6. Certificate of Authentication of Medical Local Civil Registrar
Certificate
discrepancy/ies in the submitted
supporting document stating reason of
discrepancy) – 3 original
8. Certificate of Employment with no Citizen or Client
pending administrative case (for
employed) or Affidavit of
Unemployment (for unemployed) or
Business Permit (for self-employed) –
1 original 2 photocopies
9. NBI Clearance – 1original 2 National Bureau of Intelligence
photocopies
10. Police Clearance – 1 original 2 Philippine National Police
photocopies
632
11. Publication in Local Newspaper or Newspaper
Newspaper Clippings (National
Newspaper for Migrant Petition) – 1
12. Affidavit of Publication by the Newspaper
Publisher – 1 original 2 photocopy
13. Valid IDs of Document Owner – 3 Citizen or Client
photocopies (present original)
14. At least two (2) of the following
documents which correction shall be
based – 1 original 2 photocopy, to wit:
16. Earliest School Record or Transcript of School
Records (with seal)
17. Marriage Certificate (if married) Philippine Statistics Authority or Local Civil
Registrar
18. Birth Certificate of Children Philippine Statistics Authority or Local Civil
Registrar
19. Medical Records Hospital, Clinic or Health Institutions
1. Present 1. Receive and evaluate None 15 minutes Receiving Clerk
accomplished petition
Petition Form with
supporting
documents
Registrar
3. Pay the petition 3.1 Issue Official CCE - 10 minutes Cashier
fee Receipt 3,000.00
Service
Fee -
1,000.00
3.2 Prepare Notice for None 30 minutes Correction Staff
Publication & other
required documents
4. Get the Notice of 4. Release the Notice None 5 minutes Correction Staff
Publication for Publication
After Publication for two consecutive weeks, with one day each week (14 to 20 days)
*** Duration will commence once proof of publication is submitted at our office
5. Submit Proof of 5.1 Receive the proof of None 1 day Correction Staff
Publication publication & issues
claim slip
5.2 Evaluate petition None 10 days City Civil
and renders decision Registrar
affirmation
633
5.4 Receive feedback None 15 minutes Mailing In-Charge
from PSA-OCRG
5.5 Inform the client None 10 minutes Correction Staff

petition from PSA
Finality
CCE -
3,000.00
11 days, 1 hour
TOTAL Service
and 55 minutes
Fee -
1,000.00
634
13. REGISTRATION OF COURT DECREES OR JUDICIAL ORDERS
This service caters to clients with court decision affecting one’s civil status covering
activities from receiving of documents to issuance of certificate of registration and/or
updated or amended civil registry record.

authorized representative who wished to register court decrees
or judicial orders affecting the civil registry record of a person
1. Certified Photocopy of Petition by Clerk Clerk of Court
of Court – 3 copies
2. Certified Photocopy of Decision by Clerk of Court
Clerk of Court – 3 copies
3. Certified Photocopy of Finality by Clerk Clerk of Court
of Court – 3 copies
4. Certificate of Registration (issuing court Local Civil Registrar (Issuing Court is located)
is outside Cebu City) – 3 original
copies
5. Certificate of Authenticity (issuing court Local Civil Registrar (Issuing Court is located)
is outside Cebu City) – 3 original
copies
Note:
*** If occurrence of vital event is outside Cebu City, please submit additional 1 certified
copy of petition, decision and finality;
*** If petition is filed outside Cebu City, all documents submitted must be certified by the
Registering Local Civil Registrar
Fees
Legal Separation – 500.00
Annotation of Divorce – 500.00
Annulment of Marriage – 500.00
Legitimation (Judicial Process) – 500.00
Annotation on Civil Registry Records of Foreign Documents – 500.00
Nullity of Marriage – 500.00
Foreign Adoption – 2,000.00
Local Adoption (If Adopter is not the Natural Parent) – 1,000.00
Local Adoption (If Adopter is the Natural Parent) – 500.00
Voluntary Emancipation of Minors – 500.00
Acknowledgment (Court Decision) – 500.00
Judicial Determination of Paternity – 500.00

Court Order on Custody of Minors – 500.00
Election to Philippine Citizenship – 2,000.00
Change Name (Judicial Process) – 1,000.00
Voluntary Renunciation of Citizenship through Court – 2,000.00
Court Declaration of Presumptive Death – 500.00
635
Aliases – 1,000.00
Correction of Entry/ies (Judicial Process) – 500.00
Naturalization (Judicial Process) – 2,000.00
Registration of other Court Orders – 500.00
1. Present required 1.1. Receive and None 5 minutes Receiving Clerk
supporting evaluate documents
documents 1.2. Evaluate the None 10 minutes Registration
contents of the Officer
documents
2. Pay the required 2. Issue Official Please see 10 minutes Cashier
fee Receipt list of Fees
above
3. Submit 3.1. Issue Claim Slip None 5 minutes Receiving Clerk
documents with
Official Receipt 3.2. Verified with the None 1 day Court Decree
concerned Branch of Legal Instrument
Court Staff
3.3. Assign registry None 5 minutes Court Decree
number Legal Instrument
Staff
3.4. Retrieve concern None 1 day Court Decree
civil registry record Legal Instrument
Staff
3.5. Update concern None 1 day Court Decree

civil registry record Legal Instrument
Staff
3.6. Review and sign None 15 minutes Registration

endorsement Officer
documents Office of the City
Civil Registrar
4. Present Claim 4.1. Ask clients to sign None 5 minutes Releasing Clerk
Slip the logbook Office of the City
Civil Registrar
4.2. Instruct clients to None 10 minutes Releasing Clerk

mail the documents to Office of the City
PSA-OCRG Civil Registrar
5. Get copy of the 5. Release the None 3 minutes Releasing Clerk
document document Office of the City
Civil Registrar
Please see
list of 3 days, 1 hour
TOTAL
Fees and 8 minutes
above
636
14. REGISTRATION OF LEGAL INSTRUMENT
This service caters to clients with legal instruments affecting one’s civil status covering
activities from receiving of documents to issuance of certificate of registration and/or
updated civil registry record.

authorized representative who wished to legal instruments
affecting the civil status of a person
A. Affidavit to Use Surname of the Father (For Illegitimate Children born after March
18, 2004)
1. Affidavit to Use Surname of the Father; Notary Public or Lawyer
typewritten or computerized executed by the
mother (ages 0-6 yrs old) or by the Child with
sworn attestation by the mother (ages 7-17
yrs old) or executed by the child (18 yrs old
and above) – 3 original copies
2. Affidavit of Admission of Paternity duly Notary Public or Lawyer
signed by the father (strictly required when
the father’s name does not appear in the
birth record of the child) – 3 original copies
3. Certified Live Birth of concern child – 1 Philippine Statistics Authority or Local Civil
photocopy Registrar
4. Valid IDs of Parents – 2 photocopies Citizen or Client
(present original)
5. Any document showing clearly the
paternity between the father and child – 1
original 2 photocopy, to wit:
• Baptismal Certificate Church
• Medical Records or Immunization Hospital, Clinic or Health Institutions
Card
• (Certified by Hospital/Clinic
Authorities)
• Earliest School Record or Transcript School
of
• Records (with seal)
• Insurance Policy GSIS, SSS or PhilHealth Record
• Income Tax Return (ITR) of Father Citizen or Client
• (Certified by Employer)
• Statement of Assets, Liabilities & Citizen or Client
Networth
• (SALN) of Father (Certified by
Employer)
637
B. Affidavit of Admission of Paternity (August 3, 1988 and above) or Affidavit of
Acknowledgment (on or before August 2, 1988)
1. Affidavit of Admission of Paternity or Notary Public or Lawyer
Acknowledgment duly signed by the father
(strictly required when the father’s name
does not appear in the birth record of the
child) – 3 original copies
2. Affidavit of Consent of Child (18 yrs old Notary Public or Lawyer
and above) or Consent of Mother (17 yrs old)
– 3 original
photocopy Registrar
(present original)
original 2 photocopy, to wit:
Card
Authorities)
of
Networth
Employer)
C. Affidavit of Legitimation by Subsequent Marriage of Parents
1. Affidavit of Legitimation signed by both Notary Public or Lawyer
parents – 3 original copies
2. Affidavit of Admission of Paternity or Notary Public or Lawyer
Acknowledgment executed by the father – 3
original
photocopy Registrar
4. Marriage Certificate of Parents – 1 original Philippine Statistics Authority
and 2 photocopies
5. Certificate of No Marriage (CENOMAR) of Philippine Statistics Authority
both parents – 1 original 2 photocopies
(present original)
638
original and 2 photocopies, to wit:
Card
Authorities)
of
Networth
Employer)
D. Supplemental Report
1. Affidavit of Supplemental Report stating Notary Public or Lawyer
the facts of birth, entry/ies omitted and
reason for supplying the information – 3
original copies
2. Certified Live Birth, Marriage or Death Philippine Statistics Authority or Local Civil
(whichever is applicable) – 1 photocopy Registrar
3. Valid IDs of Affiant – 2 photocopies Citizen or Client
(present original)
4. Any supporting document showing clearly
the correct entry – 1 original and 2
photocopies, to wit:
of
1. Present required 1.1. Receive and None 5 minutes Receiving Clerk
supporting evaluate documents Office of the City
documents Civil Registrar
1.2. Evaluates the None 10 minutes Registration
content of the Officer
Civil Registrar
2. Pay the required 2. Issue Official Please 10 minutes Cashier
fee Receipt see list of Office of the City
Fees Treasurer
below
639
3. Submit 3.1. Issue Claim Slip None 5 minutes Receiving Clerk
documents with Office of the City
Official Receipt Civil Registrar
3.2. Assign registry None 5 minutes CDLI Staff
number Office of the City
Civil Registrar
3.3. Retrieve concern None 1 day CDLI Staff
civil registry record Office of the City
Civil Registrar
3.4. Update concern None 1 day CDLI Staff
civil registry record Office of the City
Civil Registrar
3.5. Review and sign None 15 minutes Registration
endorsement Officer
Civil Registrar
4. Present Claim 4.1. Ask clients to sign None 5 minutes Releasing Clerk
Slip the logbook Office of the City
Civil Registrar
4.2. Instruct clients to None 10 minutes Releasing Clerk
mail the documents to Office of the City
PSA-OCRG Civil Registrar
5. Get copy of the 5. Release the None 3 minutes Releasing Clerk
document document Office of the City
Civil Registrar
Please
see list of 2 Days, 1 Hour
TOTAL Fees and 8 Minutes
below
Fees
Certificate of Repatriation – 1,000.00 Supplemental Report – 200.00
Oath of Allegiance of a Citizen – 2,000.00 Certificate of Naturalization – 2,000.00
Affidavit to Use Surname of Father – 500.00 Legal Capacity to Marry – 1,000.00
Affidavit of Acknowledgment/ Admission of Authorization or Ratification of Artificial
Paternity – 500.00 Insemination – 1,000.00
Affidavit of Legitimation – 500.00 Affidavit of Reappearance – 1,000.00
Voluntary Emancipation of Minor – 100.00 Other Legal Instrument - 500.00
640
CEBU CITY DISASTER
AND RISK REDUCTION
AND MANAGEMENT
OFFICE
(CCDRMO)
EXTERNAL SERVICES
641
1. ASSISTANCE TO SUPPORT OPERATIONS FOR CAMP COORDINATION
AND CAMP MANAGEMENT
The Quick Response Team supports the Department of Social Welfare and Services
(DSWS) in the operations of camp coordination and camp management to manage the
evacuees of an incident.
Office or Division:CCDRRMO - Operations and Warning Division

Who may avail: Cebu City Residents Only
Incident Report for Fire incident/ landslide/ Bureau of Fire Protection (BFP) /
flooding/ collapsed buildings and other Barangays
incidents that need evacuation
1. Submit Incident 1. Receive an incident None 1 minute CCDRRMO
Report for Fire report (fire incident/ Operations
incident/ landslide/ landslide/flooding/ Head
flooding/ collapsed collapsed buildings and
buildings and other others that need
incidents that need evacuation)
evacuation 2. Assess the fire incident None 30 minutes CCDRRMO
or other disaster area depending on Operations
the fire scene Head
and other
disaster
3. Coordinate with local None 5 minutes CCDRRMO
officials Operations
Head
4. Identify pre-designated None 15 minutes CCDRRMO
evacuation area Operations
Head
5. Set up camp None 1 hour CCDRRMO

management Operations
Head &
CCVRRMO
Personnel
6. Receive evacuees None 2 days CCDRRMO
7. Conduct daily depending on Operations
monitoring with DSWS the disaster Head
and Barangay Officials area
2 days, 1 hour
TOTAL None and 51
minutes
642
2. CONDUCT OF DISASTER PREPAREDNESS ACTIVITIES
The Quick Response Team conducts activities on disaster preparedness covering the
discussion on the Republic Act No. 10121, Emergency Response Team (ERT) structure,
ERT responsibility, early warning system and evacuation process.
Office or Division: CCDRRMO-Operations and Warning Division

Who may avail? Cebu City Residents Only
Letter request addressed to the City Mayor / Office of the Mayor / CCDRRM Office
OIC - CCDRRMO
1. Submit a letter request 1.1. Receive the letter None 1 minute Office Staff
request
1.2. Review and 4 hours Office Staff
record the request
and endorse to the
office of the operation
for schedule of the
meeting with the client
2. Attend the meeting 2.1. Meet the client to None 30 minutes CCDRRMO
with the CCDRRMO discuss the request Operations
personnel Head
2.2. Conduct an None 2 hours CCDRRMO
assessment on Operations
Hazard, Vulnerability Head
and Risk present in
the area
2.3 Prepare initial None 3 days CCDRRMO
emergency plan/ Operations
Building Emergency Head
Evacuation Plan
(BEEP) if commercial
buildings; (if
groups/associations/
no need for BEEP)
3. Attend the disaster 3. Conduct disaster None 4 hours CCDRRMO
preparedness activity preparedness activity Operations
Head
4 days, 2
minutes
643
3. CONDUCT OF SEARCH AND RESCUE OPERATIONS
The Quick Response Team conducts search and rescue operations during disasters such as
flood, landslide and earthquake.
Office or Division: CCDRRMO - Operations and Warning Division

Name of caller, location and time Command Control Center (C3)
CLIENT STEPS
1. Make a call to 1. Receive the None 1 minute CCDRRMO
Command Control report Operations Head
Center thru Telephone 2. Dispatch Quick None 7 minutes CCDRRMO
(Hotline), Cellphone, Response Team average Operations Head
Handheld Radio (SRS) response time
3. Assess the None depending on CCDRRMO
Emergency Hotline: the location
situation Operations Head
SUN: 0932 537 7770 4. Commence None CCDRRMO
0932 524 8222 Search and Rescue Operations Head
Operation (If and CCDRRMO
SMART: 0947 178 0000 resources are Personnel
0947 178 9999 lacking, QRT (SRS)
calls for
GLOBE: 0917 839 9896 reinforcement)
5. Turn over the None CCDRRMO
LANDLINE: 262 14724 survivor/s to the Operations Head
right agency
166 – POLICE
160 - FIRE
8 minutes
average
TOTAL None
depending on
the location
644
4. CONDUCT OF TRAINING/ DRILL/ LECTURE FOR DISASTER
PREPAREDNESS
Any government agency within Cebu City can request CCDRRMO for trainings/ drills/
lectures for disaster preparedness.
Office or Division: CCDRRMO – Administration and Trainings

Who may avail: All Government Agencies – Local Government Units (LGUs),
Government Owned and Controlled Corporations (GOCCs) and
other Government Offices within Cebu City
1. Request letter addressed to the CCDRRMO
Head of Office of CCDRRMO
CLIENT STEPS
1. Submit a request letter 1.1. Receive the None 5 minutes Office Staff
addressed to the Head of request letter
Office of CCDRRMO 1.2. Approve the None 30 minutes CCDRRMO Head
together with the Court request upon the
Order/Police Report or availability of
send the said documents schedule
thru CCDRRMO Email:
ccdrrmo2021@gmail.com
2. Wait for the schedule of 2. Coordinate None 1 day CCDRRMO Training
the training with the Officer
requesting party
about the
logistical
requirement of
the training
3. Attend the training 3. Conduct the None 1 day CCDRRMO Training
requested Officer
training
2 days and 35
TOTAL None
minutes
645
5. CUTTING OF HAZARDOUS TREES/NON-HAZARDOUS TREES
The Quick Response Team cuts/trims/prunes trees that are considered hazardous or non-
hazardous as per request of Cebu City Residents.

For cutting/trimming/pruning of hazardous
trees:
1. Letter request addressed to the City CCDRRMO
Mayor/OIC-CCDRRMO
2. Permit from CCENRO Cebu City Environment & Natural
Resources Office (CCENRO)
3. Permit from DENR Department of Environment & Natural
Resources (DENR)
For cutting/trimming/pruning of non-
hazardous trees:
Letter request addressed to the City Requesting party
Mayor/OIC-CCDRRMO
1. Submit a letter 1.1. Receive the letter None 1 minute Office Staff
request request
1.2. Endorse the letter None 4 hours Office Staff
request to the OIC-
CCDRRMO
1.3 Conduct inspection None 1 day Hazardous Tree
to assess if the tree is Team
hazardous or not
2. Process the permit 2. Inform the client and None 5minutes CCDRRMO
from CCENRO for the refer to CCENRO for Operations
non-hazardous tree to the processing of Head
be cut or process the permit if the tree is not
permit from DENR for hazardous or
the hazardous tree to inform the client to
be cut process the permit from
DENR if the tree is
hazardous
3. Present the permit to 3. Cut/trim/prune the None Trimming – 1 Hazardous Tree
the CCDRRMO hazardous and non- day Team
personnel (Hazardous hazardous tree Medium size –
Tree Team) 2 days
Large size – 3
days
646
Trimming – 2
days, 4 hours
and 6 minutes
Medium size -
3 days, 4
TOTAL None
hours and 6
minutes
Large size- 4
days, 4 hours
and 6 minutes
647
6. DISPATCHING OF RESPONDERS/AMBULANCE CREW AND
VOLUNTEERS
The Command Control Center dispatches the ambulance crew, quick response team
personnel and barangay fire volunteers during operations and emergencies.

Emergency request such as vehicular Command Control Center
incident, trauma, needed patient care, Fire
Alarm, Landslide, and other related calamities
received through Command Control Center
1. Request emergency call 1. Receive the call for None 30 seconds Base Control
to Command Control medical emergency/ Operator
Center (C3). fire incident/
vehicular accident/
hazardous tree and
others
2. Dispatch None 1 minute Base Control
EMS/QRT/CCFV and Operator
other responders
1 minute and
TOTAL None
30 seconds
648
7. DISSEMINATION OF PUBLIC ALERT
The Command Control Center disseminates and coordinates emergency alerts and warning
messages such as fire, landslide, earthquake and typhoon.
Office or Division:
CCDRRMO - Operations and Warning Division
Who may avail: Cebu City Residents and Barangays
None
1. Report concerns/ 1.1 Receive None 2 minutes Base Control
emergencies thru concerns/ assistance Operator
telephone, cellphone, from Cebu City
social media and word- residents/barangays/l
of-mouth. ocal and national
agencies
1.2 Conduct None 3 minutes Base Control

information Operator
dissemination
through UHF
radio/landline and
text blast to
concerned City Hall
departments/respond
ers and public
649
8. ESTABLISHMENT OF INCIDENT COMMAND SYSTEM FACILITIES
Cebu City Disaster Risk Reduction and Management Office leads the implementation of
Incident Command System during the conduct of national events such as Association of
South East Asian Nations (ASEAN), holidays such as Holy Week, All Saint’s Day, All Soul’s
Day, Christmas Season and Sinulog and other untoward events and incidents.

1. Planned Event Proposal CCDRRMO
2. Safety, Medical, Communication Plan CCDRRMO
3. Incident/Event Safety, Risk and Health CCDRRMO
Analysis Operational Planning Worksheet
4. Incident Briefing for Massive Evacuation, CCDRRMO
Mass Casualty
1. Submit the complete 1.1. Receive plans, None 30 minutes CCDRRMO
requirements to proposal & reports of Operations Staff
CCDRRMO Massive Evacuation,
Mass Casualty
Incident, Planned
Event
1.2. Establish None 30 minutes CCDRRMO
Command Post Head
1.3. Conduct Rapid None 1 day CCDRRMO

Damage Assessment Operations
and Needs Analysis Head
(RDANA)
1.4. Make Incident None 1 day CCDRRMO
Action Plan (IAP) Head
1.5. Establish staging None 1 hour CCDRRMO

areas Operations
Head
1.6. Conduct tactical None 30 minutes CCDRRMO
meeting with the Operations
responding team Head
1.7. Conduct inventory None 4 hours CCDRRMO

of resources Operations
Head
1.8. Conduct situation None 4 hours CCDRRMO
report Operations
Head
650
1.9. Conduct close-out None 30 minutes CCDRRMO
meeting Operations
Head
1.10. Conduct None 1 hour CCDRRMO
debriefing with the Head
team
TOTAL None 3 days and 4
hours
651
9. ISSUANCE OF CCTV FOOTAGE
The Command Control Center issues CCTV footage of incidents captured within the
strategic locations of the city.

Who may avail: Cebu City Residents and Province of Cebu
1. Court Order / Police Report Court/Police Station
2. Request letter addressed to the City Requesting party
Mayor
CLIENT STEPS
1. Submit the request 1.1. Refer to the None 2 days Office of the Mayor
letter together and police Citizen’s Charter of
report/court order to the the Office of the
Office of the Mayor Mayor
2. Submit the request 1.1. Receive the None 5 minutes Office Staff
letter approved by the necessary
Office of the Mayor and documents
police report/court order
to CCDRRMO 1.2. Inquire CCTV None 5 minutes Office Staff
Operator about the
requested CCTV
footage
1.3. Check the None 30 minutes CCTV Operator
availability of the
CCTV footage
1.4. Confirm the None 5 minutes CCTV Operator
availability of the
CCTV footage
3. Claim the requested 3. Provide the None 5 minutes CCTV Operator
CCTV Footage at requested CCTV
Command Control footage
Center data center
2 days and 50
TOTAL None
minutes
652
10. ISSUANCE OF GEOHAZARD CERTIFICATION
The Quick Response Team issues certification identifying different areas of Cebu City
susceptible to geological hazards such as rain-induced landslide, coastal and river bank
erosion and karst subsidence.
Office or Division: CCDRRMO – Research and Planning

Letter request addressed to the City Mayor/ Requesting party
OIC - CCDRRMO
request request
1.2. Review and record the None 4 hours Office Staff
request and endorse to the
office of the operation head
for schedule meeting with
the client.
2. Attend the 2. Meet the client to define None 2 hours CCDRRMO

meeting with the land use capability and Operations
CCDRRMO identify appropriate Head
personnel mitigation measures
3. Attend the 3.1. Conduct an orientation None 2 hours
orientation on Hazard, Vulnerability and
Risk
3.2. Inspect the area None 6 hours
3.3. Make an assessment None 1 hour

report
3.4. Submit report to OIC- None 1 hour
CCDRRMO
3.5. Issue the Geohazard None 4 hours
Certification
3.6. Approve the Geohazard None 30 minutes CCDRRMO
Certification OIC-CCDRRMO
4. Claim the 4. Release the Geohazard None 5 minutes Office Staff
Geohazard Certification
Certification
2 days, 4
minutes
653
11. ISSUANCE OF GEOHAZARD MAP
The Quick Response Team issues map showing the barangays of Cebu City prone to
landslide, fire, earthquake, and karst subsidence.
Office or Division: CCDRRMO – Research and Planning

Letter request addressed to the City Mayor/ Requesting party
OIC - CCDRRMO
request request
1.2. Review and None 4 hours Office Staff
record the request and
endorse to the office
of the operation for
schedule of meeting
with the client
1.3. Conduct None 1 day CCDRRMO
assessment and Operations Head
mapping on the
requested area
1.4. Prepare the None 1 hour CCDRRMO
Geohazard map Operations Head
1.5. Approve the None 2 hours OIC-CCDRRMO
Geohazard map
2. Claim Geohazard 2. Release Geohazard None 5 minutes Office Staff
map map
1 day, 7 hours
TOTAL None
and 6 minutes
654
12. PATIENT MEDICAL TRANSFER (HOSPITAL TO HOSPITAL)
The Ambulance Service caters requests of hospital for patient transfer to another hospital for
diagnostic tests such as magnetic resonance imaging (IMR) scan, CT scan and etc.

Verbal request to Base Control Operators Requesting party
and Emergency Medical Dispatchers
1. Call the designated 1. Receive the call None 5 seconds Base Control
hotline Operator/
(166/09471780000/ Emergency
09235248222) Medical Dispatcher
2. State the reason for 2.1. Request the client None 1 minute
the request of the to talk with the nurse-
ambulance in-charge for patient’s
details
2.2. Call the receiving None 1 minute
hospital for
confirmation of patient
transfer
2.3. Inform client about None 1 minute
prioritizing medical
emergencies
2.4. Check the None 1 minute
availability of the
ambulance
2.5. Relay the None 1 minute
information to the
receiving ambulance
2.6. Arrive at the None 10 minutes Ambulance Crew
hospital
2.7. Conduct patient None 3 minutes
assessment
2.8. Relay patient None 1 minutes
details to Cebu City
Command Center
2.9. Transport patient None 20 minutes
to the receiving
hospital
2.10. Endorse patient None 3 minutes
to the emergency
personnel
43 minutes
TOTAL None and 5
seconds
655
13. PATIENT MEDICAL TRANSPORT (DIAGNOSTICS)
The Ambulance Service accommodates request for transport of bedridden patients who
need immediate diagnostic tests such as dialysis, chemotherapy and radiation.

For Dialysis, Chemotherapy, Radiation – Requesting party
Letter request to City Mayor / OIC –
CCDRRMO
For X-ray, Ultrasound, CT scan and
Radiation – Verbal request to Base Control
Operators and Emergency Medical
Dispatchers
hotline Operator/
(166/09471780000/ Emergency
09235248222) Medical
2. State the reason for 2.1. Assess the call None 1 minute Dispatcher
the request of the
ambulance
emergencies
availability of the
ambulance
information to the
receiving ambulance
patient’s house
assessment
2.7. Relay patient detail None
1 minute
to Cebu City Command
Center
2.8. Transport patient to None 15 minutes
the receiving facility
2.9. Endorse patient to None
the appropriate 3 minutes
personnel
46 minutes
TOTAL None and 5
seconds
656
14. PATIENT MEDICAL TRANSPORT (HOSPITAL TO HOUSE)
The Ambulance Service caters request of patients who need assistance in their transfer from
the hospital to their house.

and Emergency Medical Responders
hotline Operator/
(166/09471780000/ Emergency
09235248222) Medical Dispatcher
2. State the reason for 2.1. Request client to None 5 minutes
the request of the talk with the nurse-in-
ambulance charge for patient’s
details
emergencies
availability of the
ambulance
information to the
receiving ambulance
hospital
assessment
2.7. Relay patient detail None 1 minute
Center
2.8. Transport patient None 20 minutes
from hospital to house
2.9. Endorse patient to None 3 minutes
the appropriate
personnel
45 minutes
TOTAL None and 5
seconds
657
15. RESPONSE TO MEDICAL EMERGENCY
The Ambulance Service provides medical interventions to all patients of emergency cases
within Cebu City. Such cases usually include motor vehicular accident (MVA), difficulty of
breathing, hypertension, hypoglycemia and the like.

Who may avail: All patients of emergency cases within Cebu City
and Emergency Medical Dispatchers
1. Call the 1. Receive the call None 5 seconds Base Control
designated hotline Operator/
(166/09471780000/0 Emergency
9235248222) Medical
2. State the reason 2.1. Assess the call None 30 seconds Dispatcher
for the request of the
ambulance, give
your location and full 2.2. Relay the information None 30 seconds
name, and other to the receiving
details about the ambulance
patient 2.3. Arrive at the patient’s None 7 minutes Ambulance Crew
location
assessment and provide
medical interventions
2.5. Relay patient’s details None 1 minutes
Center
2.6. Relay the information None 3 minutes Base Control
to the receiving facility Operator/
Emergency
Medical
Dispatcher
2.7. Transport the patient None 10 minutes Ambulance Crew
to the appropriate facility
(hospital/health center)
2.8. Endorse patient to None 3 minutes
the emergency personnel
28 minutes
TOTAL None and 5
seconds
658
OFFICE OF THE MAYOR
(OM)
EXTERNAL SERVICES
659
1. ISSUANCE OF CERTIFICATIONS AND ENDORSEMENT LETTERS
The Certifications and Endorsement Letters are issued to individuals for Employment,
Scholarship and for any other purpose to comply and support concerned agencies’
requirements.
Office or Division: Administrative Division

G2C - Government to Citizens
Who may avail: All Residents of the City
For PNP Endorsement/ Certificate of Residency/ Certificate of
Indigence:
1. (1) Original Copy of Barangay Certificate Barangay Office
2. (1) Valid Identification Card Applicant
3. Personal letter indicating the purpose Applicant
For Endorsement for Employment:
1. (1) Original Copy of Application Letter Applicant
2. (1) Original Copy of Resume Applicant
3. (1) Original Copy of Barangay Certificate Barangay Office
4. (1) Valid Identification Card Applicant
1. Submit the 1.1. Receive and None 8 minutes Administrative
requirements to validate the documents Assistant II
the Administrative submitted Office of the Mayor
Assistant of the 1.2. Inform the client for None 2 days Administrative
Office of the Mayor an interview with the Assistant II
Mayor Office of the Mayor
2. Undergo 2. Interview the client None 30 minutes City Mayor or his
interview with the duly authorized
Mayor representative
3. Wait for the 3. Prepare the None 10 minutes Administrative
processing of the endorsement letter Assistant II
requested with the Mayor’s Office of the
document signature and dry seal Mayor
4. Receive the 4. Issue the None 5 minutes Administrat
endorsement endorsement letter ive
letter Assistant
II Office
of the
Mayor
2 days & 53
TOTAL None
minutes
660
2. PROCESSING OF VARIOUS REQUESTS FROM WALK-IN CLIENTS
This service refers to the process of receiving various requests of the clients (such as
Financial Assistance, Medical Assistance, Educational, Housing Assistance, Road Repair,
Bus Request, Solicitations, Issuance of CCTV Footage) and acting on or forwarding them to
the appropriate department or office.

G2B – Government to Business Entity
G2G – Government to Government Agency
Who may avail: All Residents of the City
1. Request letter from the concerned Client
citizen indicating the purpose
2. Proof of medical, financial, educational Records Section of Hospitals, Schools,
needs and other supporting documents Funerals
CLIENT STEPS
1. Submit the letter of 1.1. Receive the None 2 minutes Administrative Aide
intent to the request letter III/
Administrative Aide/ Office of the Mayor
Receiving Person of 1.2. Record the request None 5 minutes Administrative Aide
the Office of the for monitoring III/
Mayor Office of the Mayor
2. Get the received 2. Put the tracking None 2 minutes Administrative Aide
copy with tracking number in the request III
number letter Office of the Mayor
3. Wait for the action 3.1. Review the content None 1 hour Chief of Staff or
or approval of the of the document and Assistant
Mayor or his duly determine if request is Department Head
authorized for approval, referral, Office of the Mayor
representatives memo or endorsement
3.2. Affix his signature None 2 days City Mayor or his
on the request letter or duly authorized
forward to appropriate representative/
department for referral appropriate
department
4. Receive the 4. Release the None 2 minutes Administrative Aide
approved request/ approved request to the III
information about client or forward to the Office of the Mayor
the referral to appropriate department
proper department
2 days, 1 hour
TOTAL None
& 11 minutes
661
INTERNAL SERVICES
1. APPROVAL OF THE PAYROLL FOR BARANGAY PERSONNEL
This service refers to the signing of the payroll for salaries, wages, honoraria and hazard
pay of the Barangay Personnel in the City of Cebu such as Lupon & Tanod, Barangay
Environment Officer (BEO), Barangay Health Worker (BHW), and Gender & Development
Focal Point Committee (GAD) that are charged to the funds of the city.

Type of Transaction: (G2G) Government to Government
Who may avail: All Barangay Offices of Cebu City
Payroll with complete supporting documents such as DTRs and Accomplishment Reports
of the following:
1. Lupon & Tanod Barangay Affairs Office
2. Barangay Environmental Officer (BEO) Cebu City Environment and Natural
Resources Office (CCENRO)
3. Barangay Health Worker (BHW) City Health Department (CHD)
4. Gender and Development Focal Point Cebu City Women and Family Affairs
Committee (GAD) Commission (CCWFAC)
1. Submit the prepared 1.1. Put tracking None 5 minutes Administrative
payroll number for proper Aide I Office of
monitoring the Mayor
1.2. Check and None 10 minutes Administrative
verify the payroll Officer II Office
and attached of the Mayor
documents
1.3. Sign the None 1 day City Mayor or his
payroll duly authorized
representative
2. Receive the signed 2. Release the None 5 minutes Administrative
payroll for processing signed payroll to Aide I
the assigned Office of the
representative Mayor
1 day & 20
TOTAL None
minutes
662
2. APPROVAL OF PROJECT PROCUREMENT MANAGEMENT PLANS
(PPMPs), PURCHASE REQUESTS (PRs) AND OBLIGATION REQUESTS
AND STATUS (OBRs) OF THE ATTACHED OFFICES OF THE OFFICE OF
THE MAYOR
These are PPMPs, Purchase Requests and Disbursement Vouchers from the thirty-seven
(37) attached offices of the Office of the Mayor for Maintenance and Other Operating
Expenses, Office Equipment, Furniture’s and Fixtures, Information and Communications
Technology Equipment, Motor Vehicle and Other Property, Plant and Equipment.

Type of Transaction: (G2G) Government to Government
Who may avail: Attached Offices of the Office of the Mayor
1. Project Procurement Management
Plans (PPMPs)
2. Purchase Requests (PRs) Concerned/Requesting Office
3. Obligation Requests and Status (OBRs)
1. Submit the 1.1. Put tracking None 5 minutes Administrative
prepared number for proper Aide I Office of
PPMP/PR/OBR monitoring the Mayor
1.2. Check and verify None 20 minutes Administrative
the PPMP/PR/OBR and Officer II Office
other supporting of the Mayor
documents
1.3. Sign the None 2 days City Mayor or his
PPMP/PR/OBR duly authorized
representative
2. Receive the 2. Release the signed None 10 minutes Administrative
signed PPMP/PR/OBR to the Aide I
PPMP/PR/OBR for assigned Office of the
processing representative Mayor
2 days & 35
TOTAL None
minutes
663
SANGGUNIANG
PANLUNGSOD
(SP)
EXTERNAL SERVICES
664
1. FACILITATE THE REQUEST FOR INCLUSION IN THE AGENDA FOR THE
SESSION OF THE SANGGUNIANG PANLUNGSOD
Facilitate the request for inclusion in the agenda for the session of the Sangguniang
Panlungsod, and furnish all parties with the agenda 2 days before the scheduled session.
Office or Division: Sangguniang Panlungsod Secretariat – General

Affairs Division
G2B – Government to Government
Who may avail: Cebu City elected Councilors
For AGENDA: (in 3 copies)
1. Proposed ordinance
For first reading:

If the proposed ordinance proposes to adopt a national law, the
national law must be attached.
For second reading:

It must be accompanied by the committee reports, minutes of
the public hearing, if any, and position papers of stake holders.
For third reading:

The copy must contain items added, removed, or amended with
emphasis. The proposed ordinance must be accompanied by
the committee reports, minutes of the public hearing, if any, and
position papers of stake holders. SP Secretariat -
2. Copy of the resolution Pesquera List and CO
2613
Depending on the content of the resolution, it must be
accompanied by any of the following:
Depending on the content of the resolution, it must be
accompanied by any of the following:
• A resolution charging to PAGCOR Funds or to a city-

sponsored account shall include the signed copy from the city
mayor approving the particular request for the budget
appropriation or financial assistance charged to PAGCOR
Funds. And, a resolution charging to a city-sponsored account
shall include a Certificate of Availability of Funds (CAF) from the
City Treasurer’s Office and a Certification of Appropriation
Balance from
the Office of the City Budget.
665
• A resolution supporting a proposed or approved House Bill or
Senate Bill shall include the excerpts of the house bill or senate
bill, or specific national law that is consistent with the resolution.
• A resolution authorizing the mayor to enter into and sign a

contract shall include the draft copy of the contract and the legal
opinion of the city legal office on the contract.
• A resolution approving the Programs of Works and Estimates

(POWE) shall include the POWE prepared by the Department of
Engineering and Public Works (DEPW).
• A resolution approving development permits must include the

recommendations of the Cebu City Zoning Board.
• A resolution temporarily closing a road must include the

recommendations of the Cebu City Transportation Office.
• A resolution declaring a state of calamity must include

resolutions by the Cebu City Disaster Risk Reduction and
Management Council, the barangay concerned, and the
DSWS certification on the number of victims.
• A resolution, letter, and endorsement with recommendations

referred to a department, office, or agency in government shall
be secured for appropriate action of the Sanggunian.
• A resolution or proposed ordinance referred to a committee

shall include the committee report as a basis for its passage and
approval by the Sanggunian.
• A resolution requesting for pertinent documents from the

executive department or the mayor’s office and other
departments or offices shall be attached to the resolution itself
for information, guidance, and proper consideration of the
Sanggunian.
3. Committee report
It must include the document on which it bases its report on,
such as but not limited to a referral, ordinance, resolution, or
endorsement from the Sanggunian; must be submitted at least 2
weeks after it was rendered for report from the standing
committee.
4. Letters and Endorsements
For Letters:
It must contain the name, contact number, email of the sender,
and must contain matters related to the law-making power of the
Sanggunian.
For Endorsements:
666
and must contain matters related to the law-making power of the
Sanggunian.
For Responses on Resolutions:

and must contain the document such as but not limited to a
referral, ordinance, resolution, or endorsement from the
Sanggunian which sought for a response; must be submitted at
least 2 weeks after receipt.
Note: Formatting according to the CO 2611 (Efficient Use of
Paper Rule)
1. Submit the 1.1. Receive proposed None 20 minutes Receiving in-
proposed ordinance, resolution, charge
ordinance, committee report, or SP
resolution, endorsement with
committee report, corresponding
or endorsement supporting documents (in
with corresponding 3 copies)
supporting
documents (in 3 1.2. Review the
copies) completeness of
documents submitted
1.3. Check the

formatting of documents
in compliance with City
Ordinance No. 2611:
Efficient Use of Paper
Rule
2. Receive 2.1. Return to None 20 minutes Receiving in-

duplicate copies requesting party the duly charge
duly stamped with stamped copy of SP
the date, time documents indicating the
received and log date, time received and
number log number.
2.2. Encode the

document information in
the Online Logbook:
Date received
Control number. This
resets every January.
Sender/Proponent
Subject. Subject of the
ordinance is the title.
Resolutions do not have
titles.
Particular description
Action and Other
667
remarks
2.3. Distribute None 30 minutes Receiving in-

documents to the charge
designated recipients: SP
Secretariat
Vice Mayor’s Office
Proponent
2.4. Draft Agenda none 1 day Agenda in-

charge
2.5. Attach the QR code SP
and hyperlinks of all
documents.
2.6. Review the Agenda none 2 hours SP Secretariat

SP
2.7. Endorse to the none 4 hours Agenda Team

Majority Floor Leader for SP
approval
2.8. Endorse to the none 1 day Agenda Team

Office of the Vice Mayor SP
for approval
2.9. Approve the none 30 minutes Vice Mayor

Agenda and affix VMO
signature on each page
2.10. Receive approved none 5 minutes Receiving in-

Agenda charge
SP
3. Receive 3. Provide softcopy of none 15 minutes Releasing in-

softcopy of Agenda Agenda with supporting charge
with supporting documents to requesting SP
documents party, Vice Mayor’s
Office and the 18
councilors thru email
Total none 3 days
668
2. FACILITATE THE COMPLAINTS FILED AGAINST ELECTED BARANGAY
OFFICIALS
Facilitate complaints filed against elected barangay officials for the consideration of the
sanggunian, per Section 60 of RA 7160 and City Ordinance No. 1510 as amended by City
Ordinance No. 2621.
Office or Division: Sangguniang Panlungsod Secretary

1. Copy of complaint duly verified and
notarized (3 copies for the Secretariat and
Requesting party
copies corresponding to the number of
respondents)
2. Cases filed against local elected barangay CO 1510 as amended by CO 2621; Local
officials. Government Code Section 60
1. Submit copy of 1.1. Receive the copy of none 15 minutes Receiving in-
complaint against complaint against elective charge
elective barangay barangay officials with SP
officials with supporting documents
supporting documents 1.2. Review the
documents as to the
compliance of Sec. 60, RA
7160 and CO 1510 as
amended by CO 2621.
2. Receive duplicate 2.1. Return to requesting none 15 minutes Receiving in-
copies duly stamped party the duly stamped charge
with the date, time copy of documents SP
received and log indicating the date, time
number received and log number.
2.2. Encode the
the Online Logbook:
• Date received
• Control number. (This
resets every January)
• Name of Complainant
• Subject. Subject is the
case title.
• Particular description
• Action and Other
remarks
2.3. Forward documents
to Secretary
669
2.4. Draft and sign the none 1 hour SP Secretary
notice for the respondents SP
to file an answer within the
time stated in CO 1510 as
amended by CO 2621.
3. Sign and receive 3.1. Deliver the notice to none 2 hours Liaison Officer
copy of the notice that respondent SP
a complaint was filed 3.2. Instruct receiver to
against the sign the file copy
respondent.
4. Wait for the 4. Receive the answer none 5 minutes Receiving in-
respondent to file letter from the respondent charge
his/her answer SP
5. Sign and receive a 5.1. Transmit the none 4 days SP Secretary
notification from the Administrative case SP
SP Secretary that the records including the
administrative case complaint, answer, and
records including the notices for Agenda in the
complaint, answer, next session
and notices will be 5.2. Deliver the notice to none 2 hours Liaison Officer
included in the agenda respondent SP
for the consideration 5.3. Instruct receiver to
of the Sanggunian. sign the file copy
5.4. Discuss the none 1 hour City Council
administrative case SP
records during the session
5.5. Draft a resolution none 2 hours Documentation
endorsing the in-charge
records to the Committee
on Barangay Affairs
5.6. Forward the
resolution to the
Committee on Barangay
Affairs for mediation
conference to attain the
possibility of an amicable
settlement
5.7. Schedule date of none 20 days Mediator
mediation Committee on
Barangay Affairs
6. Sign and receive an 6.1. Deliver the notice to none 2 hours Liaison Officer
endorsement from the respondent SP
Sanggunian together 6.2. Instruct receiver to
with an invitation from sign the file copy
the CBA indicating the
schedule for mediation
conference
7. Attend the 7.1. Conduct mediation none 1 day Mediator
scheduled mediation conference Committee on
conference Barangay Affairs
If the parties decide on
an amicable settlement:
670
Both parties sign an
agreement terminating the
case.
If the parties failed to

settle amicable:
CBA shall make a
certification to this effect.
If the complainant fails

to attend at least 2
conciliation
conferences:
Case is dismissed.
If the respondent fails to

attend at least 2
conciliation
conferences:
Proceedings at the level of
the CBA are terminated.
7.2. Receive the findings none 15 minutes Liaison Officer
and recommendations SP
from the Committee on
Barangay Affairs within 60
days from receipt of
endorsement
7.3. Endorse the findings none 4 days SP Secretary
and recommendation of SP
the CBA to the Council for
Agenda
copy of the resolution respondent SP
with findings and 8.2. Instruct receiver to
recommendations of sign the file copy
the Sanggunian 8.3. Discuss the none 1 hour City Council
records during the session
If parties agreed to the

amicable settlement:
The agreement signed by
the parties shall be the
basis for the declaration of
the dismissal of the case
with finality.
If parties did not agree

on amicable settlement
or failure of either the
complainant or
respondent to attend at
least 2 conciliation
conferences
671
The Sanggunian shall
refer the cases to the
hearing committees.
9. Sign and receive an If parties agreed to the none 30 minutes Agenda Team
endorsement from the amicable settlement: SP
Sanggunian together Proceed to Step 11
with an invitation from
the Hearing If parties did not agree
Committee indicating on amicable settlement
the schedule for or failure of either the
Hearing conference complainant or
respondent to attend at
least 2 conciliation
conferences:
9.1. Make referral to

North Hearing Committee
or South Hearing
Committee
(Note: North Hearing

Committee shall hear
cases involving elective
officials from the North.
and South Hearing
Committee shall hear
cases involving elective
officials from the South.)
9.2. Schedule date of none 7 days Facilitator
Hearing Conference Hearing
Committee
9.2. Deliver the notice to none 2 hours Liaison Officer
respondent SP
9.3. Instruct receiver to
sign the file copy
10. Attend hearing 10.1. Conduct hearing none 1 day Facilitator
conference conference Hearing
Committee
10.2. Receive the findings none 15 minutes Receiving in-
and recommendations charge
from the Hearing SO
Committees
If the complainant or his

representative fails to
attend the mandatory
preliminary conference
Case is dismissed.
If the respondent or his

representative failed to
attend the mandatory
preliminary conference:
672
This shall constitute as a
waiver on the part of the
respondent.
10.3. Endorse the findings none 4 days SP Secretary
the Hearing committee for
Agenda.
10.4. Discuss the findings none 1 hour City Council
the Hearing committee in
the session
10.5. Draft the final none 1 hour SP Secretary
resolution SP
10.6. Route the resolution none 1 day Liaison Officer
for signature SP
copy of the resolution respondent SP
from the Sanggunian 11.2. Instruct receiver to
sign the file copy
30 days, 7
If parties agreed on the
none hours and 50
amicable settlement
minutes
Total
If parties did not agree 44 days, 4
on the amicable none hours and 35
settlement minutes
673
3. Issuance of certified true copy of City Ordinances, Resolutions,
Committee Reports and Minutes of the Sanggunian.
Issuance of certified true copies of legislative measures to the requesting party
Office or Division: Sangguniang Panlungsod-Secretariat

Letter request addressed to Sangguniang
Panlungsod Secretariat specifying the
documents requested including the following
details: Requesting party
• Name of requesting party
• Contact Number
• Address
request addressed to request addressed to SP charge
SP Secretariat Secretariat specifying the SP
specifying the documents requested
documents requested including the following
including the details:
following details: • Name of requesting
• Name of party
requesting party • Contact Number
• Contact Number • Address
• Address
2. Receive duplicate 2.1. Return to requesting none 30 minutes Receiving in-
copies duly stamped party the duly stamped charge
with the date, time copy of documents SP
received and log indicating the date, time
number received and log number.
2.2. Encode the
the Online Logbook:
• Date received
• Control number. (This
resets every January)
• Sender/Proponent
• Subject. Subject of the
ordinance is the title
• Resolutions do not
have titles.
• Particular description
674
• Action and Other
remarks
2.3. Retrieve document none 1 hour Record officer
requested SP
3. For Private For private entities: none 10 minutes Record officer
Entities: 3.1. Issue collection Slip SP
Pay the certified true
copy fee 3.2. Instruct client to pay
the certificate fee at the
For LGU/ GOCC and City Treasurer’s Office
requesting party (CTO)
mentioned in the
resolution/ For LGU/ GOCC and
ordinance: requesting party
Proceed to Step 5 mentioned in the
resolution/ ordinance:
Free.
Refer to the Citizen’s 20.00per 20 minutes Personnel in-
Charter of the City page charge
Treasurer’s Office (CTO) CTO
4. Present the official 4.1. Receive the official none 10 minutes Releasing in-
receipt of payment receipt of payment charge
4.2. Log the payment SP
5. Sign and receive 5.1. Sign the logbook to none 10 minutes
the document acknowledge receipt of
requested documents
5.2. Release document to
client
Php 20.00 2 hours and
For Private entities
per page 50 minutes
For LGU/ GOCC and
Total requesting party
2 hours and
mentioned in the none
10 minutes
resolution/
ordinance/minutes
675
SPECIAL BODIES
UNDER
OFFICE OF THE
MAYOR
676
BANTAY-DAGAT
EXTERNAL SERVICES
677
1. CONDUCT OF INSPECTION OF FISH TRANSPORTED FROM OTHER
LOCALITIES TO CEBU CITY
To inspect vehicles entering the City of Cebu transporting fish from other localities for signs
that these fishes were caught using illegal methods.
Office or Division: Bantay Dagat Commission - Office of the Mayor

Who may avail: All vehicles carrying fish from other localities
Transport permit issued by the locality of origin Locality of origin
1. Present transport 1.1. Check the none 5 minutes Executive
permit to inspection authenticity of the Director
team transport permit Bantay Dagat
Commission
1.2. Check the fish none 30 minutes Bantay Dagat
boxes to inspect if the Enforcer
fish were caught thru Bantay Dagat
the use of dynamite Commission
or other explosives in
a fishing vessel or
boat or any illegal
Note: if the tested fish

caught through the
use of explosive, fish
boxes will be
confiscated and will
be donated to penal
institutions, including
provincial and
municipal or city jails
hospitals and other
government
charitable institutions
locate within
reasonably
accessible vicinity of
the apprehension.
2. Proceed to 2. Advise fish cargoes none 20 Minutes Bantay Dagat
destination. that pass the check to Enforcer
proceed to their Bantay Dagat
destination. Commission
678
BARANGAY AFFAIRS
OFFICE
(BAO)
EXTERNAL SERVICES
679
1. ISSUANCE OF ENDORSEMENTS / RECOMMENDATIONS OF BARANGAY
REQUESTS TO CONCERNED DEPARTMENTS
To provide endorsements / recommendations of barangay requests such as:

- Request for barangay allocation of fuel
- Request for repair of motor vehicles
- Request for de-clogging
- Request for replacement of street lights
- Request for road repair maintenance
- Request for Kaohsiung and tent
- Request for stage, chairs and tables
Office or Division: Barangay Affairs Office - Office of the Mayor

Who may avail: Barangay Officials/Barangay constituents
Request Letter with Barangay Officials Barangay Hall
signature
1. Submit Request 1.1. Receive request none 5 minutes Receiving Officer
Letter letter BAO
1.2. Examine and none 30 minutes Office Clerk

determine what BAO
department to
address
1.3. Make none 20 minutes Head of the Office
endorsements / BAO
recommendations
1.4. Forward to the none 30 minutes Messenger
department concerned BAO
2. Receive 2. Inform client on the none 10 minutes Office Clerk

information from the endorsement BAO
Office Clerk of BAO forwarded to
about the status of the concerned office
request
1 hour and 35
Total none
minutes
680
2. PROCESSING OF LUPON TAGAPAMAYAPA FINANCIAL AID
To provide city financial aid (counter part only) to Lupon Tagapamayapa of the 80 barangays
of Cebu City.

Classification: First Stage- Simple
Third Stage- Highly Technical
Who may avail: Barangay Lupon Tagapamayapa
1. Obligation Request Barangay Affairs Office
2. Payroll Barangay Affairs Office
3. Master list of Lupon Tagapamayapa/ Authority to Office of the Mayor
collect honoraria signed by the Mayor
4. Barangay Plantilla Barangay Hall
5. Photocopy of Paid Payroll of barangay’s counterpart Barangay Hall
6. DTR’s Barangay Hall
7. Accomplishment Report Barangay Hall
8. Transmittal of Accomplishment Report to DILG DILG
9. Certification of Services Rendered Barangay Hall
10. In case of replacement of Lupon personnel – Office of the Mayor
barangay certification, City (Authorized Office)
Certification
First Stage
1. Submit Lupon 1.1. Receive Lupon none 5 minutes Receiving Officer
Tagapamayapa Tagapamayapa BAO
Accomplishment accomplishment
Report together with all report & other
the requirements to the requirements
Receiving Officer of 1.2. Check the none 35 minutes Clerk in Charge
BAO requirements BAO
according to
accounting checklist
1.2.1 complete
requirements
proceed to OBR and
payroll printing
1.2.2 incomplete
requirements, return
to client for
compliance
1.3. Print Obligation none 20 minutes Administrative
Request and Officer
Status (ORAS) & BAO
PAYROLL
681
1.4. Prepare, fill-up none 30 minutes Clerk in Charge
and attach BAO
monitoring sheets
1.5. Arrange the none 35 minutes Clerk in Charge
supporting BAO
documents
according to
checklist and
number each
document
1.6. Endorse the none 30 minutes Clerk in Charge
Obligation BAO
Request and
Status (ORAS)
and PAYROLL
with attached
supporting
documents to
concerned offices
Second Stage
1.7. Signing of ORAS/ none 1 day and 20 Administrative
Payroll: minutes Officer
Office of the
Refer to Citizen’s Mayor
Charter of Mayor’s
Office
Refer to Citizen’s none 55 minutes Budget Officer
Charter of Budget City Budget Office
Office
2. Endorse the voucher 2.1. Processing of none 6 days Assigned Auditor
and attached Payroll and Vouchers City Accounting
supporting documents Pre-audit and Office
to the City Accounting indexing:
Office
Refer to Citizen’s
Charter of City
Accounting Office
2.2. Cert. of none 1 day, 5 hours Treasurer/
Availability of Funds: and 35 minutes Division Head/
Asst. Div. Head
Refer to Citizen’s City Treasurer’s
Charter of City CTO
2.3. Approval for none 1 day and 15 City Administrator
payment/voucher: minutes City Admin Office
Charter of City
Administrator’s
Office
682
2.4. Preparation of none 5 days, 2 hours Cheque in-charge
Cheque: and 10 minutes City Treasurer’s
Office Office
Charter of City
2.5. Signing of none 1 day and 45 City Administrator
Cheque: minutes City Admin Office
Charter of City
Administrator’s
Office
2.6. Preparation of the none 1 hour City Accountant
Accountant’s advice: Office of the City
Accountant
Charter of City
Accounting Office
Third Stage
3. Wait from the Releasing of Financial none 10 minutes Clerk in Charge
personnel of BAO to Aid: BAO
inform the scheduled
releasing of financial 3.1 Inform the
aid Barangay for
scheduled releasing
of financial aid.
4.Proceed to City Refer to Citizen’s none 8 days, 3 hours Disbursing Officer
Treasurer’s Office Charter of City and 51 minutes City Treasurer’s
(CTO) to claim the Treasurer’s Office Office
financial aid
1st Stage Total: None 2 hours and 35
minutes
2nd Stage Total: None 16 days and 3
hours
Total
3rd Stage Total: None 8 days, 4 hours
and 1 minute
Grand Total: None 25 days, 1 hour
and 36 minutes
683
3. PROVISION OF FINANCIAL AID FOR BPSO (BARANGAY PUBLIC AND
SAFETY OFFICERS
To provide City Financial Aid (counter part only) to Barangay Public and Safety Officers
(BPSO) of the 80 barangays of Cebu City.

Classification: First Stage - Simple
Second Stage - Highly Technical
Third Stage – Highly Technical
Who may avail: Barangay Public Safety Officer (BPSO)
1. Obligation Request Barangay Affairs Office
2. Payroll Barangay Affairs Office
3. Masterlist of BPSO/ Authority to Office of the Mayor
collect honoraria signed by the mayor
4. Barangay Plantilla Barangay Hall
5. Photocopy of Paid Payroll of Barangay Hall
barangay’s counterpart
6. DTR’s Barangay Hall
7. COSAP Certification COSAP Office
8. Certification of Services rendered Barangay Hall
9. Accomplishment Report Barangay Hall
10. In case of replacement of tanod Office of the Mayor
personnel – barangay certification,
City (Authorized Office) Certification
First Stage
1. Submit BPSO 1.1. Receive BPSO none 5 minutes Receiving Officer
Accomplishment accomplishment BAO
Report together with report and other
all the requirements to requirements
the Receiving Officer 1.2. Check the none 20 minutes Clerk in charge
of BAO requirements BAO
according to
accounting
checklist
1.2.1 complete
requirements
proceed to OBR
and payroll printing
1.2.2 incomplete
requirements,
return to client for
compliance
1.3. Print Obligation none 10 minutes Administrative
Request and Officer
684
Status (ORAS) & BAO
PAYROLL
1.4. Print COSAP none 15 minutes Administrative
Certification Officer
BAO
1.5. Forward to COSAP none 45 minutes Messenger
Head for signature BAO
1.6. Sign the none 1 hour COSAP Head
certification COSAP
1.7. Prepare, Fill-up none 10 minutes Clerk in Charge
and BAO
attach monitoring
sheets
1.8. Arrange the none 20 minutes Clerk in charge
supporting BAO
documents
according to
checklist and
number each
document
1.9. Endorse the none 30 minutes Clerk in charge
Obligation Request BAO
and Status (ORAS)
and PAYROLL with
attached
supporting
documents to
concerned offices
Second Stage
1.10. Signing of ORAS/ none 1 day and 20 Administrative
Payroll: minutes Officer
Office of the
Refer to Citizen’s Mayor
Charter of Mayor’s
Office
Refer to Citizen’s none 55 minutes Budget Officer
Charter of Budget CBO
Office
2.1. Processing of none 6 days Assigned Auditor
2. Endorse the Payroll and Vouchers City Accounting
voucher and Pre-audit and indexing: Office
attached supporting
documents to the Refer to Citizen’s
City Accounting Charter of City
Office Accounting Office
2.2. Cert. of Availability none 1 day, 5 hours Treasurer/
of Funds: and 35 minutes Division Head/
Refer to Citizen’s Asst. Div. Head
Charter of City City Treasurer’s
Treasurer’s Office Office
2.3. Approval for none 1 day and 15 Voucher in-
payment/voucher: minutes charge Office
City Administrator
685
Charter of City
2.4. Preparation of none 5 days, 2 hours Cheque in-charge
Cheque: and 10 minutes City Treasurer’s
Office
Charter of City
2.5. Signing of Cheque: none 1 day and 45 City Administrator
Refer to Citizen’s minutes City Administrator
Charter of City Office
2.6. Preparation of the none 1 hour Bank in-charge
Accountant’s advice: Office of the City
Refer to Citizen’s Accountant
Charter of City
Accounting Office
Third Stage
3. Wait from the Releasing of Financial none 10 minutes Clerk in Charge
personnel of BAO to Aid: BAO
inform the scheduled
releasing of financial 3.1 Inform the
aid. Barangay for
scheduled
releasing of
financial aid.
4.Proceed to City Refer to Citizen’s none 8 days, 3 hours Disbursing Officer
Treasurer’s Office Charter of City and 51 minutes City Treasurer’s
(CTO) to claim the Treasurer’s Office Office
financial aid.
1st Stage Total: none 3 hours and 35
minutes
2nd Stage Total: none 16 days and 3
hours
Total 3rd Stage Total: none 8 days, 4 hours
and 1 minute
Grand Total: none 25 days, 2
hours and 36
minutes
686
BURIAL ASSISTANCE
PROGRAM
(BAP)
EXTERNAL SERVICES
687
1. BURIAL FINANCIAL ASSISTANCE PROGRAM
To provide Burial Financial Assistance to qualified beneficiary of the deceased Cebu City
resident. Both the beneficiary and the deceased must be registered voters of Cebu City.
Financial assistance must be filed within 6 months from the date of death.
Office or Division: Burial Office - Office of the Mayor

Classification: 1st Stage: Complex
2nd Stage: Highly Technical
Who may avail: Registered Voters of Cebu City
1. Application Form Burial Office
2. Death Certificate with registry number Civil Registrar's Office
3. Voter's Certification of deceased and
claimant (for the deceased, the certificate must
Commission on Election (COMELEC)
be stamped by COMELEC Office -
"DECEASED")
4. Barangay Certification of deceased and
Barangay where the deceased and claimant are
claimant (please indicate FOR BURIAL
registered
ASSISTANCE PROGRAM PURPOSES, etc)
5. Proof of Relationship between deceased and
claimant:
a. Birth Certificate and Marriage Certificate of Philippine Statistics Authority (PSA) or Civil
the deceased and claimant (Birth Certificate of Registrar's Office
claimant for single, if the claimant is
brother/sister)
Philippine Statistics Authority (PSA) or Civil
b. Marriage Certificate of claimant (for married), Registrar's Office
if claimant is sister/ daughter
Burial Office/Client
c. Authorization letter of living spouse with
photocopy of valid ID
d. Authorization letter and notarized undertaking
signed by all siblings with photocopy of valid ID
of each sibling (if claimant is sibling)
e. Authorization letter signed by the informant if
claimant is not the informant written in the death
certificate (with photocopy of valid ID)
6. Letter of explanation addressed to the Mayor
(only for financial assistance filed beyond 3
months but not more than 6 months from the
date of death)
First Stage
1. Request for 1.1. Provide none 1 minute Receiving
application form and application form and Officer
checklist checklist to applicant Burial Office
2. Submit the application 2.1. Receive none 1 minute
688
form with required application form with
documents (1 original required documents
and 1 photocopy) 2.2. Examine/ none 30 minutes
Evaluate the
submitted
documents
2.3. Interview none 30 minutes Interviewer
claimant Burial Office
2.4. Conduct final
evaluation of
documents
2.5. Issue Claim Slip
to claimant
2.6. Prepare the 3 days
Summary Case
Report
2.7. Approve the OIC & Asst. OIC
Summary Case DSWS
Report
2.8. Encode data in none 15 minutes Encoder
the system Burial Office
Disbursement
Voucher (DV)/
Obligations Request
and Status (ORAS)
forms
monitoring and
transmittal forms
2.11. Number each none 5 minutes Processor
supporting document Burial Office
2.12. Countercheck none 5 minutes
the documents while
attaching the
checklist of
supporting document
for pre-audit
purposes
2.13. Endorse the none 5 minutes
voucher with
attached documents
to Office of the City
Administrator for
signature
Second Stage
3. Wait for the Refer to the Citizen’s none 1 day and 14 City
processing of voucher Charter of concerned minutes Administrator
Administrator
Signing of ORAS:
3.1. Office of the
City Administrator
689
3.2. City Budget 1 day and 7 City Budget
Office hours Officer
City Budget
Office
vouchers Auditor
Pre-audit and Office of the City
indexing: Accountant
3.3. Office of the
City Accountant
Availability of and 35 minutes Division Head/
Funds: Asst. Division
3.4. City Treasurer’s Head
Office CTO
Approval for 1 day and 14 City
payment: minutes Administrator
3.5. City Admin Office of the City
Office Administrator
Preparation of 5 days, 2 hours Check in-charge
Check: and 10 minutes CTO
3.6. City Treasurer’s
Office
Signature of 1 day and 30 City
Checks: minutes Administrator
3.7. City Office of the City
Administrator Administrator
Preparation of 40 minutes City Accountant
Accountant’s Office of the City
Advice: Accountant
3.8. City Accountant
4. Receive a notification Releasing of none 5 minutes Releasing
from Burial Office on the Check: Officer
schedule of cheque 4. Inform claimant Burial Office
release on the schedule of
cheque release
5. Sign the disbursement 5.1. Assist claimant none 10 minutes Releasing
sheet at the Burial Office in the signing of Officer
prior to release of claim slip Burial Office
Financial Assistance 5.2. Inform client to
claim cheque from
the City Treasurer’s
Office (CTO)
6. Proceed to City 6. Refer to the none 37 minutes Releasing
Treasurer's Office (CTO) Citizen’s Charter of Officer
to claim the cheque City Treasurer’s CTO
Office (CTO)
3 days, 1 hour
1st Stage
and 47 minutes
Total none
32 days, 1 hour
2nd Stage
and 15 minutes
690
BUSINESS PERMIT
LICENSING OFFICE
(BPLO)
EXTERNAL SERVICES
691
1. ISSUANCE OF BUSINESS PERMIT (NEW)
Issues New Business Permits to business entities doing business in the territorial jurisdiction
of the City.
Office or Division:
Business Permit and Licensing Office
Who may avail: Registered Business Establishments (Single Proprietorship,
Partnership, Corporations, Cooperatives)
1. Duly filled-up and notarized application form CTO - Business Tax and Fees Division (BTFD)
2. Assessment sheet City Treasurer’s Office (CTO)
3. Original copy of Official Receipt of Payment City Treasurer’s Office (CTO)
4. Business Tax Payment Certificate (BTPC) City Treasurer’s Office (CTO)
5. Original copy of Community Tax Certificate City Treasurer’s Office (CTO)
6. DTI or SEC Registration DTI/SEC
8. Lease Contract (if renting); Lessor
Tax Clearance (if premises is owned by the City Treasurer’s Office (CTO)
applicant);
Affidavit of no rental (if applicant is allowed by From the property owner
the property owner to use the premises for free)
9. Affidavit of undertaking to submit the following BPLO or any duly commissioned notary public
documents within 60 days:
Sanitary Permit City Health Department

Environmental Compliance Certificate CCENRO
issued by CCENRO
Fire Safety Inspection certificate with Bureau of Fire Protection (BFP)
official receipt
Approved Joint Inspection Team (JIT) Business Permit and Licensing Office (BPLO)
Report
Additional Requirements from national
and / or local offices depending on the line
of business
1. Process the Refer to the Citizen’s See CTO 2 hours and 7 CTO Personnel
Assessment and Charter of City Table of minutes In-charge
Payment of Business Treasurer’s Office Taxes,
Taxes, Fees and Fees &
Charges of new Charges
business
establishments
2. Submit all the 2.1 Verify sufficiency None 20 minutes Verifier
documents required for of documents
issuance of Business presented
Permit
692
2.2 Print the new None 5 minutes Printing Section
Business Permit (with Personnel
annotation)
2.3 Conduct review of None 15 minutes BPLO
documents before Head/Assistant
signing of the permit Head
2.4 Release the None 3 minutes Releasing

permit Section
Personnel
2.5 Instruct the client None 2 minutes Releasing
to schedule with the Section
Joint Inspection team Personnel
their preferred date of
inspection
3. Schedule and 3.1 Inspect the None 5 days Joint Inspection
accommodate Joint business Team
Inspection Team for establishment for
ocular inspection compliance with laws
and regulations
3.2 Inform client of None Joint Inspection
any additional Team
documents to be
secured for issuance
of:
1.) CCENRO
Certificate
2.) Sanitary Permit
3.) Fire Safety
Inspection Certificate
4. Submit Joint 4.1 Review sufficiency None 15 minutes Verifier
Inspection Team of documents
report, Sanitary Permit, submitted
Fire Safety Inspection
Certificate, CCENRO 4.2 Exchanges client’s None 5 minutes Printing Section
Certificate within 60 Business Permit (with Personnel
days from issuance of annotation) for one
New Business Permit without annotation/
(with annotation) Print Business Permit
4.3 Conduct final None 15 minutes BPLO
review of documents Head/Assistant
before signing of the Head
permit
5. Receive the 4.3 Release the None 5 minutes Releasing
Business Registration Business Registration Section
Plate Plate
See CTO
Table of
5 days, 3 hours
TOTAL Taxes,
and 32 minutes
Fees &
Charges
693
2. ISSUANCE OF DELIVERY PERMITS
Issues delivery permits to persons undertaking delivery services, or delivery trucks vans or
any vehicle of manufacturers, producers, wholesalers, retailers in certain products distributing
these products to sales outlets or selling to consumers, whether directly or indirectly.
Office or Division:Business Permit and Licensing Office

Who may avail: Registered Business Establishments
Walk-in taxpayers of delivery trucks
1. Duly filled-up application form Business Permit and Licensing Office (BPLO)
2. LTO Official Receipt and Certificate of Land Transportation Office (LTO)
Registration
3. Professional Driver’s License Land Transportation Office (LTO)
4. Certification from company (If driving for food From the company
delivery company)
5. Authorization from owner (if From the owner of vehicle
client does not own the vehicle)
If client is not the registered owner of the

vehicle: From the dealer of vehicle
• Certification if vehicle monthly payments
are assumed by client; or From the Seller of Vehicle
• Deed of Sale if vehicle was bought by
client but registration was not
transferred
6. Payment of application fees City Treasurer’s Office (CTO)
with CTO (Official Receipt)
1. Process the Refer to the Citizen’s See CTO 40 minutes CTO Personnel
assessment and Charter of City Table of In-charge
payment of delivery Treasurer’s Office Taxes,
permit fees Fees &
Charges
2. Proceed to BPLO 2.1 Verify the None 20 minutes Special Permit
Special Permit submitted documents Section Verifier
Receiving counter for
submission and 2.2 Print Delivery 5 minutes Printing Section
verification of Permit Personnel
documents 2.3 Approve the 15 minutes Section Head
Delivery Permit
3. Receive the 3.1 Release Delivery None 5 minutes Releasing
Delivery Permit Permit Section
Personnel
3.2 Instruct the client
to proceed to CCTO
694
for the processing of
delivery permit sticker
4. Proceed to CCTO Refer to CCTO

for the processing of Citizen’s Charter
delivery permit sticker
See CTO
Table of
1 hour and 25
TOTAL Taxes,
minutes
Fees &
Charges
695
3. ISSUANCE OF OCCUPATIONAL OR WORKING PERMITS
Issues Occupational Permits to covered persons employed within the territorial jurisdiction of
the City.
Office or Division: Business Permit and Licensing Office

Job Applicants
Community Tax Certificate (Cedula) City Treasurer’s Office (CTO)
Official Receipt City Treasurer’s Office (CTO)
payment of Charter of City Table of In-charge
occupational fee Treasurer’s Office Taxes, Fees &
and community Charges
tax certificate
(cedula)
2. Submit 2.1 Verify sufficiency of None 20 minutes Special Permit
requirements to documents presented Section Verifier
Special Permit
Section 2.2 Prints Occupational None 5 minutes Printing Section
Permit and forwards to Personnel
releasing section
2.3 Approve the None 15 minutes Section Head
Occupational Permit
3. Receive the 3. Release the None 5 minutes Releasing
Occupational/ Occupational or Section
Working Permit Working Permit to the Personnel
client
See CTO
Table of 1 hour and 37
TOTAL
Taxes, Fees & minutes
Charges
696
4. ISSUANCE OF SPECIAL PERMITS
Issues special permits for various special events and undertakings.

Walk-in taxpayers of special permits
For Disco:
5. Letter of Intent approved by the Prepared by client
mayor’s office
8. Police Endorsement CCPO
For Food Market:
3. Notarized Contract Notary Public
4. Health Card (photocopy) City Health Department (CHD)
Other Special Events:
3. Letter of Intent approved by the Prepared by client
Mayor’s Office
Official Receipt (Proof of Payment) City Treasurer’s Office (CTO)
assessment Charter of City Table of In-charge
and payment Treasurer’s Office Taxes,
of special Fees &
permits Charges
2. Submit 2.1 Verifies sufficiency None 20 minutes Special Permit

requirements of documents Section Verifier
to Special presented
Permit
Section with 2.2 Prints Special None 5 minutes Printing Section
proof of Permit Personnel
payment and
complete 2.3 Approve the None 15 minutes Section Head
requirements Special Permit
3. Receive the Special 2.4 Release Special None 5 minutes Releasing
Permit Permit to the client Section
Personnel
See CTO
Table of
1 hour and 25
TOTAL Taxes,
minutes
Fees &
Charges
697
5. RENEWAL OF BUSINESS PERMIT
Renews existing Business Permits previously issued to business entities doing business in
the territorial jurisdiction of the City.

1. Assessment sheet CTO/BPLO
2. Payment and original copy of official City Treasurer’s Office (CTO)
receipt.
3. Business Tax Payment Certificate (BTPC) City Treasurer’s Office (CTO)
4. Original copy of Community Tax City Treasurer’s Office (CTO)
Certificate
5. DTI or SEC Registration. DTO or SEC
6. Barangay Clearance Barangay
7. Lease Contract (if renting); Lessor
Tax Clearance (if premises is owned by the
applicant); City Treasurer’s Office (CTO)
Affidavit of no rental (if applicant is allowed
by the property owner to use the premises for Property owner
free)
8. Sanitary Permit City Health Department
9. Environmental Compliance Certificate CCENRO
issued by CCENRO
10. Fire Safety Inspection certificate with Bureau of Fire Protection (BFP)
official receipt
11. Additional Requirements from national
and / or local offices depending on the line of
business
7. Process the Refer to the Citizen’s See CTO 4 hours and 49 CTO Personnel
assessment and Charter of City Table of minutes In-charge
payment of Treasurer’s Office Taxes, Fees
business taxes, & Charges
fees and
charges for
renewal of
business permit
2. Submit all the 2.1 Verify sufficiency None 1 hour Verifier
documents of documents
required for presented
renewal of 2.2 Print the Business None 5 minutes Printing Section
Business Permit Permit Personnel
2.3 Conduct review of None 1 hour BPLO
documents before Head/Assistant
signing of the permit Head
698
2.4 Approve the None 10 minutes
Business Permit
3. Receive the 3. Release the permit None 10 minutes Releasing Section
Business Permit Personnel
See CTO
Table of 7 hours and 14
TOTAL
Taxes, Fees minutes
& Charges
699
CEBU CITY COLLEGE
SCHOLARSHIP
PROGRAM
(CCCSP)
EXTERNAL SERVICES
700
1. APPLICATION FOR COLLEGE SCHOLARSHIP
1.1. New Applicants
Grants college scholarship to qualified and deserving Senior High School graduates from
Cebu City
Office or Division: Scholarship Office

Who may avail: Cebu City residents and Cebu City graduates
1. Original COMELEC Voter’s Certification with Commission on Elections
2 YES voting records (1)
2. Original Barangay Certification (1) Barangay Hall of your Residence
3. Photocopy of Proof of Residency (1) Bills or any valid with address
4. Photocopy of PSA (1) Philippine Statistics Authority

5. Photocopy of Elementary Diploma (1) Elementary School of the Applicant
6. Photocopy of JHS Diploma or Certificate of Junior High School of the Applicant

Scholarship grant
7. Photocopy of SHS Diploma or Certificate of Senior High School of the Applicant

Scholarship grant

1. Fill-up application form 1. Provide None 5 minutes Scholarship Staff
application form CCCSP
2. Submit filled up 2.1. Receive the None 2 minutes Scholarship Staff
application form with the submitted CCCSP
complete requirements to documents
CCCSP office 2.2. Evaluate the 10 minutes
submitted
documents
3. Wait for his/her 3.1. Schedule the None 3 days Scholarship Staff
schedule of Career applicant for Career CCCSP
Pathing Exam (CPE) Pathing Exam
(CPE)
3.2. Inform the
qualified applicants
on their schedule of
Career Pathing
Exam (CPE)
4. Take the CPE on the 4. Assist in None 2 hours Scholarship Staff
given schedule supervising the CPE CCCSP
conducted by the
test provider
701
5. Wait for the result from 5.1. Follow-up the None 15 working days Scholarship Staff
the test provider results from the test CCCSP
provider
5.2. Inform the

applicant if the result
is already available
5.3. Prepare the

Scholarship
Certificate
6. Claim CPE result and 6.1. Release None 5 minutes Scholarship Staff
Scholarship Certificate examination results CCCSP
and Scholarship
Certificates
6.2. Record the 5 minutes
released documents
for monitoring
18 days, 2
minutes
702
1.2. Continuing Old Scholars
Caters to scholars who want to shift courses, transfer to another partner school, upgrade
their scholarship or go back to school after a break (resumption).
Office or Division: Scholarship Office

Who may avail: Cebu City residents and Cebu City graduates
Old Scholars (Upgrading/Resumption)
Make handwritten/typewritten letter request
1. Letter request addressed to the MAYOR thru the Scholarship
Executive Head
2. Photocopy of grades for all semesters May get photocopy from school
attended
3. Original copy of General Weighted Averag Get the original copy from school
e
4. Photocopy of FIT/CPE result May get photocopy from school
5. Photocopy of Scholarship Certificate May get photocopy from school
6. Affidavit of Undertaking May get copy from Scholarship Office
Old Scholars (Shift)

1. Letter request Make handwritten/typewritten letter request
addressed to the MAYOR thru the Scholarship
Executive Head
2. Prospectus of old and new courses May get copy from school
3. Photocopy of grades for all semesters atte May get photocopy from school
nded

Old Scholars (Transfer)
1. Letter request Make handwritten/typewritten letter request
addressed to the MAYOR thru the Scholarship
Executive Head
2. Photocopy of grades for all semesters May get photocopy from school
attended
3. Original copy of General Weighted Averag Get the original copy from school
e
703

1. Submit complete 1.1. Receive the None 2 minutes Scholarship Staff
requirements to the requirements CCCSP
CCCSP Office 1.2. Evaluate the 10 minutes
requirements
1.3. Give a new 2 minutes
Affidavit of
Undertaking
1.4. Instruct applicant 5 minutes
with the Affidavit of
undertaking
2. Submit notarized fully 2.1. Receive the None 10 minutes Scholarship Staff
filled-up Affidavit of notarized Affidavit of CCCSP
Undertaking and have it Undertaking
photocopied 2.2. Verify the
received document
2.3. Make
endorsement letter for
old scholar
2.4. Sign the
endorsement letter
3. Receive the 3.1. Release the None 10 minutes Scholarship Staff
endorsement letter and endorsement letter CCCSP
the original Affidavit of and original Affidavit
Undertaking to be of Undertaking
submitted to their
respective school 3.2. Record the 5 minutes
released documents
for monitoring
Total: None 44 minutes
704
CEBU CITY PUBLIC
LIBRARY
(CCPL)
EXTERNAL SERVICES
705
1. ASSISTANCE TO E-GOVERNMENT SERVICES
Provides assistance to client for online registration to various government online services such as NBI,
DFA, PAG-IBIG, Philhealth and other government offices
Office or Division: Cebu City Public Library - Readers Service Section

Type of G2C – Government to Citizens; G2G – Government to Government
Transaction:
Government issuing agencies (SSS, GSIS,
1. One valid government issued I.D.
PAG-IBIG, LTO)
2. Email Account Yahoo or Gmail
1. Proceed to the 1. Provide None 1 minute eGovernment
Internet Section application form staff
Cebu City Public

Library
2. Fill out the 2. Assist the client None 5 minutes eGovernment
application form in filling out the form staff
Cebu City Public

Library
3. Submit the duly 3.1. Receive the eGovernment
accomplished application form staff
application form 3.2. Check the
None 3 minutes Cebu City Public
completeness of the
information provided Library
in the application
form
3.3. Register client’s
information to the
requested None 10 minutes
eGovernment
4. Receive a copy of service
4.1. Inform the
the eGov registration client on how and eGovernment
where to pay for staff
his/her None 5 minutes
eGovernment Cebu City Public
Registration Library
4.2. Provide the eGovernment

client a copy of staff
his/her None 2 minutes
eGovernment Cebu City Public
Registration Library
706
2. CIRCULATION OF BOOKS FOR HOME READING (BORROWING,
RETURNING AND REPLACING OF LOST BOOKS)
Allows the client to borrow books for home reading (maximum of seven (7) days, including
weekends and holidays)
Office or Division: Cebu City Public Library – Readers’ Service Section

Type of G2C – Government to Citizens
Transaction:
Who may avail: Cebu City residents
Borrowing of Books
1. Borrower’s ID Cebu City Public Library
1. Select a book 1. Assist the client in None 5 minutes Information
he/she wishes to borrowing the book Desk
borrow staff/Reference
2. Present the chosen 2. Receive the None 1 minute librarian
book to the chosen book
librarian/staff Cebu City Public
3. Provide the 3. Receive the I.D. None 1 minute Library
Borrower’s ID to the presented
Librarian on duty
4. Sign in the 4.1. Assist the client None 10 minutes
borrower’s record book to sign in the
borrower’s record
book and at the book
card
4.2. Fill up the date
borrowed, borrower’s
name, address,
his/her guarantor’s
name and date to be
returned in the
borrower’s record
book
4.3. Attach the

Borrower’s ID to the
book card
4.4. File the book

card with the
Borrower’s ID
4.5. Remind the
borrower about the
return date of the
book borrowed
707
5. Receive the book 5. Release book to None 2 minutes
borrowed the client
6. Present the book 6. Check the date None 1 minute Guard on duty
borrowed to guard on due slip at the back of
duty the book Cebu City Public
Library
Returning of Borrowed Books
Borrowed book Client
1. Return the book to 1.1. Check the book None 3 minutes Information
the librarian/ borrowed for any Desk
Information Desk Staff damage staff/Reference
on or before the due librarian
1.2. Get borrower's
date
ID
Cebu City Public
1.3. Check the date Library
of return
2. Claim the 2. Release the None 5 minutes Information
Borrower’s ID borrower's ID Desk
deposited staff/Reference
librarian
Cebu City Public

Library
Replacing of Lost Book
None
1. Declare the lost 1. Verify the None 3 minutes Information desk

Book to the Librarian on Borrower's record staff
duty book
2. Secure the 2. Issue a verification None 3 minutes Cebu City Public
Verification Slip slip indicating the title Library
and author of the lost
book
3. Proceed to the 3. Inform the None 5 minutes Technical
Technical Librarian for borrower to replace librarian
assessment the book within 1
week Cebu City Public
4. Give the replaced None 5 minutes Library
4.1. Receive the
book to the Technical replaced book from
Librarian the borrower
708
4.2. Clear borrower's None 3 minutes Information
record in the record Desk
book with remark staff/Reference
"settled" librarian
Cebu City Public

5. Claim the ID 5. Release the None 2 minutes Library
deposited borrower's ID
709
3. CONDUCT EDUCATIONAL TOUR AND ASSIST ACADEMIC
RESEARCHERS
Accommodate request to conduct educational tour and research study in the main library.
Request must be done at least two (2) weeks prior the date of the activity to ensure
availability of schedules and approval.
Office or Division: Cebu City Public Library – Readers’ Service Section -

Type of Transaction: G2C – Government to Citizens; G2G – Government to Government
Who may avail: Schools, other libraries and institutions of cities and municipalities.
1. Request letter addressed to the City Librarian Head of School/Institution of requesting
which includes the following details: party
a. Objective(s)
b. Date and time of visit
c. Type of participants and estimated
number of attendees
d. Contact person
1. Submit the request 1.1. Receive the none 1 minute Receiving Clerk
letter to CCPL request letter
Receiving Section or 1.2. Check the Cebu City Public
email to availability of the Library
publiclibraryc@gmail. date requested
com
1.3. Inform client on
the availability of
requested date
2. Provide the contact 2.1. Note down the none 1 minute Receiving Clerk
details to receiving contact details of
clerk client Cebu City Public
2.2. Record the Library
details of request in
the logbook
2.3. Attach the
routing slip to the
request letter
2.4. Evaluate the none 30 minutes City Librarian
request
2.5. Approve the Cebu City Public
request Library
2.6. Refer the letter
to the in-charge to
facilitate the request
3. Receive reminder 3.1. Remind client none 3 minutes City Librarian/Staff
on the schedule of on the schedule of
710
Educational Tour and Educational Tour Cebu City Public
Academic Research and Academic Library
Research
3.2. Prepare none 30 minutes
material for the
orientation
4. Participate in the 4.1. Orient client none 45 minutes City Librarian/Staff
educational tour/ about the dos and
academic research don’ts policy of the Cebu City Public
activity Library
4.2. Conduct
educational tour/
academic research
1 hour and 50
TOTAL None
minutes
711
4. CONDUCT STORYTELLING SESSIONS FOR CHILDREN
Provides storytelling sessions to children in order to motivate their desire to read

Who may avail: General Public (Children and Parents or school)
1. Request letter addressed to City Librarian Head of the school, requesting institution or
which include the following details: parents
• Date of schedule
• Age of children
• Contact person
1. Submit a request 1.1. Receive the none Receiving Clerk
letter to CCPL Receiving request letter 1 minute
Section or email to 1.2. Check the Cebu City Public
publiclibraryc@gmail.co availability of the date Library
m requested
on the availability of
requested date
2. Provide the contact 2.1. Note down the none Receiving Clerk
details to receiving clerk contact details of 1 minute
client Cebu City Public
2.2. Record the Library
details of request in
the logbook
2.3. Attach the
routing slip
2.4. Evaluate the none 30 minutes City Librarian
request
2.5. Approve the Cebu City Public
request Library
2.6. Refer the letter to
the Children’s Section
in-charge
3. Receive reminder on 3.1. Remind the client none 3 minutes City
the schedule of on the schedule of Librarian/Staff
storytelling storytelling
Cebu City Public
Library
712
3.2. Prepare the none 30 minutes City
material for the Librarian/Staff
orientation
Cebu City Public
Library
4. Participate in the 4.1. Orient the client none 1 hour City
storytelling session about the do's and Librarian/Staff
don'ts policy of the
activity Cebu City Public
Library
4.2. Conduct the
storytelling
2 hours and 5
TOTAL None
minutes
713
5. PROVISION OF ACCESS TO BOOKS AND REFERENCE MATERIALS
Provides access and fast retrieval of information sources such as books, magazines,
newspapers, academic journals, and other reference materials that clients can only access
and use inside the library

1. Any valid ID Client
1. Submit self for 1.1. Check the None 1 minute Guard on duty
screening before client’s temperature
entering the library for Cebu City Public
1.2. Screen the
health and security Library
client's bag
purposes
2. Deposit weapon and 2. Receive deposited
dangerous materials (if weapon and
any) dangerous materials
(if any)
3. Sign in the logbook 3.1. Record
deposited weapon
and dangerous
materials in the
logbook
3.2. Assist clients in
signing the logbook
4. Register at the 4. Monitor the None 1 minute Information Desk
entrance desk indicating registration Staff
his/her name, address,
school/office, body Cebu City Public
temperature, time-in and Library
data about the materials
to be deposited in the
logbook
714
5. Deposit his/her things 5. Receive the None 1 minute Baggage counter
at the baggage counter deposited items staff
except cellphone, cash,
credit cards, important Cebu City Public
documents, or any Library
valuables including
jewelries. (The library will
not be liable for any such
losses)
6. Secure baggage 6. Issue baggage

number for deposited number to the client.
material
7. Fill out a book pass for 7.1. Issue book pass None 2 minutes Information Desk
personal books brought to client Staff
inside the library 7.2. Collect the duly
indicating the quantity, filled out book pass Cebu City Public
title and author of the from the client. Library
book.
8. Proceed directly to the 8. Assist client on how None 3 minutes Reference
Card Catalog / computer to use the Card Librarian
section or ask assistance Catalog and the
from the reference location of the Cebu City Public
librarian on duty to check information/ sources Library
the location of the needed
information/ sources
needed.
9. Fill out the paper slip 9.1. Assist the client None 10 minutes Reference
found at the side of in information source Librarian
Catalog Card for the retrieval
suggested information Cebu City Public
source upon search and 9.2. Require the Library
present it to the client to sign the book
reference librarian card
9.3. Clip the client’s

ID together with the
book card
9.4. File the book

card with Client's ID
10. Receive the 10. Give the none 1 minute Reference

requested reference requested reference Librarian
material material to the client
Cebu City Public
Library
11. After using, return 11.1. Receive none 5 minutes Reference
the reference material to reference material Librarian
Librarian in-charge
11.2. Check Cebu City Public
reference material Library
715
11.3. Input the return
time and date in the
card catalog
12. Claim the ID 12.1. Return client's

deposited ID
12.2. File reference

material to its proper
place
716
6. PROVISION OF ACCESS TO ELECTRONIC BRAILLE FOR PEOPLE WITH
VISUAL IMPAIRMENT
Provides access to information using an e-Braille to people with visual impairment
Office or Division: Cebu City Public Library - Braille Section

Any valid I.D (Borrower's ID, School ID/ CCPL, schools and government issuing
Company ID, Government issued ID) agencies (SSS, GSIS, PAG-IBIG, LTO)
1. Present valid ID to the 1.1. Check the ID None 3 minutes Braille Service
Braille Service in-charge presented staff
1.2. Record the
client’s name, address Cebu City Public
and school in the Library
logbook
1.3. File the ID in the
file tray
2. Proceed to the 2. Guide the client to None 1 minute
assigned table the Braille section
table
3. Conduct research 3.1. Assist the client None
using Electronic Braille in browsing and other 3 hours
(maximum of 3 hours) research needs

after 3 hours of use
4. Claim the ID 4. Return client’s ID None 2 minutes

deposited
3 hours and 6
TOTAL None
minutes
717
7. PROVISION OF COMPUTER AND INTERNET ACCESS FOR RESEARCH
PURPOSES
Provides use of computer and internet service to client for academic and information
research
Office or Division: Cebu City Public Library - Internet Section

1. Any valid I.D (Borrower's ID, School ID/ CCPL, schools and government issuing
Company ID, Government issued ID) agencies (SSS, GSIS, PAG-IBIG, LTO)
1. Present valid ID to the 1. Check the ID None 1 minute Internet Service
Internet Section in- presented staff
charge
2. Register to the 2. Assist client in the None 2 minutes Cebu City Public
Internet Service registration Library
registration logbook
3. Proceed to the 3. Assign a computer None 2 minutes
assigned computer table for the client
4. Conduct research 4.1. Monitor and None

(maximum of 2 hours) assist client’s 2 hours
browsing and other
research needs
4.2. Inform client after
2 hours of use
5. Claim the ID deposited 5. Return client’s ID None 2 minutes
2 hours and 7
TOTAL None
minutes
718
8. PROVISION OF ELECTRIC CHARGING OUTLETS / CHARGING STATIONS
Provides the use of electric charging outlets for cellphones, laptops and other gadgets. Clients
must bring their own charger.

Who may avail: Library user
1. Any of the following valid I.D.
a. Borrower's ID a. Cebu City Public Library
b. Student ID b. Schools
c. Company ID c. Client’s company/organization
d. Government issued ID d. SSS, GSIS, PAG-IBIG, Post Office, and
other government issuing agency
1. Borrow extension wire 1. Record client’s None 5 minutes Information Desk
from the Information information in the Staff/ Librarian on
Desk logbook, indicating the duty
full name and
requested hours of Cebu City Public
charging (maximum 2 Library
hours)
2. Proceed to Reading 2. Assist the client to None 10 minutes Information Desk
Area Outlet Section reading area or to any Staff/ Librarian on
other available duty
charging outlet
Cebu City Public
Library
3. Return the extension 3. Receive the None 10 minutes MIS Staff
wire after use to extension wire
Information Desk (Usage Cebu City Public
is limited to a maximum Library
of 2 hours)
719
9. ISSUANCE OF BORROWER’S ID (NEW, RENEWAL AND REPLACEMENT)
Issuance of borrower's ID to Cebu City residents

Who may avail: Permanent residents of Cebu City
New Application of Borrower’s ID
1. Any of the following valid I.D with Cebu

City Address (provide photocopy)
a. Student ID a. Schools
b. Company ID b. Client’s company/organization
c. Government issued ID c. SSS, GSIS, PAG-IBIG, Post Office, and
other government issuing agency
d. Parent/Guardian/Guarantor ID with d. Minor applicant’s parent/ guardian/
signature guarantor
e. Barangay proof of residency e. Barangay Hall
2. Expired Borrower’s ID (for renewal only) CCPL-Information Desk
3. Notarized Affidavit of Loss (for replacement Client
of lost Borrower’s ID only)

1. Present a valid ID 1. Check the validity None 1 minute Information Desk
bearing Cebu City of the ID presented by staff/Reference
address or a recent the client librarian
barangay proof of Cebu City Public
residency Library
2. Fill-out the Borrower’s 2. Issue a blank
ID Borrower’s ID for
client to fill in
3. Submit the duly 3.1. Receive the None 10 minutes Internet staff
accomplished borrower’s accomplished Cebu City Public
ID signed by any of the Borrower’s ID form Library
following as Guarantor: 3.2. Verify the record
Barangay Chairman / of the Guarantor
Barangay Officials /
Cebu City Government 3.3. Sign the duly None 10 minutes City Librarian
employee filled up Borrower’s ID Cebu City Public
Library
4. Receive the 4. Release the None 10 minutes Information Desk
Borrower’s ID Borrower’s ID staff/Reference
librarian
Cebu City Public
Library
720
5. Attend the Orientation 5. Orient the client on
(for New Applicant only) the library rules and
regulations and
privileges/ benefits of
a Borrower's ID holder
721
INTERNAL SERVICES
1. ISSUANCE OF LIBRARY CLEARANCE
Issuance of Library Clearance to Cebu City Hall employees and Barangay Officials as
requirement for the processing of their Retirement or Terminal Leave.
Office or Division: Cebu City Public Library - Readers Service Section

Type of G2G - Government to Government
Transaction:
Who may avail: Cebu City Hall Employees and Barangay Officials
1. Official Receipt of P20.00 payment for the City Treasurer’s Office (CTO) - Cashier
Certification Fee
2. Duly filled-out Request for Library Cebu City Public Library/Filled-out by the
Clearance form client
1. Submit the duly 1.1. Receive the duly None 12 minutes Library
filled-out Request for filled-out Request for Clearance in-
Library Clearance Form Library Clearance Form charge
together with the together with the Cebu City Public
Official Receipt of Official Receipt of Library
payment for the payment for the
Certification Fee Certification Fee
1.2. Check the
completeness of the
required details
1.3. Verify in the office
record if the applicant
has any accountability
1.4. Prepare and sign
the Library Clearance
1.5. Approve the 5 minutes City Librarian or
Library Clearance Asst. City
Librarian
Cebu City Public
Library
2. Sign in the logbook 2.1. Assist the client to None 3 minutes Library
and receive the sign in the logbook Clearance in-
Library Clearance charge
2.2. Release the
Library Clearance Cebu City Public
Library
722
CEBU CITY RESOURCE
MANAGEMENT AND
DEVELOPMENT
CENTER
(CREMDEC)
EXTERNAL SERVICES
723
1. BOOKING FOR VENUE, FOOD AND ACCOMMODATION
Accommodates training/seminars/workshops/ meetings/gatherings to in-house and not in-
house clients
Office or Division: Cebu City Resource Management and Development Center

(CREMDEC)
Type of Transaction: G2G – Government to Government; G2B – Government to
Business; G2C – Government to Citizen
Who may avail: Cebu City Government Offices; Cebu City Barangays; Other
Stakeholders (School, PO, NGO)
1. Duly filled-up booking slip CREMDEC Office @ 3rd Floor Legislative Bldg.
2. Approved Purchase Order To be processed by the end user
1. Secure booking slip 1. Provide booking None 5 minutes Booking In-Charge
slip and CREMDEC
rates
Rates:
A. Food &
Accommodation –
P800.00/person (3
meals and 2 snacks)
B. Facilities only
a. Conference
Room –
P2,000.00/day
b. Amphitheater –
P2,000/day
c. Camp Site –
P50/head per day
C. Training Package
with Food and
Lodging – P1,200/
person
D. Training Package
with food but without
lodging-
P1,000/ person
2. Submit filled-up For In-House None 1 day Booking In-Charge
booking slip together Training:
with contact number
and other details of the 2.1. Call Training In-
requested Charge for the
seminar/training possible schedule
2.2. Check the Training In-Charge
724
available schedule
2.3. Inform the client Training In-Charge
of the available
schedule
Without in-house 1 hour Booking In-Charge
training:
2.1. Check availability

of schedule
2.2. Confirm the Booking In-Charge
schedule with client
3.Select menu options 3. Provide menu None 1 hour Booking In-Charge

and arrange serving options and note
time serving time as
arranged by client
4.Submit the approved 4.1 Receive the None 3 minutes Booking In-
Purchase Order approved Purchase Charge/
Order Administrative Aide
III
4.2 Review the 30 minutes
document submitted
For In-house:
1 day, 1 hour
and 38
minutes
TOTAL None
Without In-
house:
1 hour and 38
minutes
725
2. PROVISION OF FOOD SERVICES
Provides meal packs and/or snacks for Cebu City Government related activities

(CREMDEC)
Who may avail: City Government Offices; Cebu City Barangays
1. Duly filled up booking slip CREMDEC Office @ 3rd Floor Legislative
Bldg.
2. Approved Purchase Order To be processed by the end user
CLIENT STEPS
1. Secure booking slip 1. Provide booking None 5 minutes Booking In-Charge
slip and
CREMDEC rates
Rates:
Packed Meal-
P175.00
Snacks – P65.00
2. Submit filled-up 2. Confirm the None 5 minutes Booking In-Charge
booking slip together with schedule of
contact and other details delivery
of the requested food
service
3.Select menu options and 3. Provide menu None 1 hour Booking In-Charge
arrange serving time options and note
serving time as
arranged by client
3. Submit the approved 4. Receive the None 3 minutes Booking In-
Purchase Order approved Charge/
Purchase Order Administrative Aide
III
4. Receive food 5. Deliver food None 1 hour Administrative Aide

(30 minutes III & Admin Staff
before agreed
time)
TOTAL None 2 hours and
13 minutes
726
3. PROVISION OF TECHNICAL ASSISTANCE (TA)
Provides technical assistance to requesting upland barangays/community associations in the
preparation of project proposals, barangay development plan or barangay profile

(CREMDEC)
Who may avail: Cebu City upland barangays
1. Request letter addressed to CREMDEC From office of requesting party
head signed by the barangay chief (head of
the requesting party) or president of
community association.
1.Request for technical 1.1 Accommodate None 30 minutes Executive Director
assistance requests for
technical assistance
1.2 Review the 30minutes

documents (if
available)
2.Secure the technical 2.1 Provide the None 30 minutes Executive Director
assistance needed technical assistance
or
2.2 Schedule the 30 minutes
provision of
(if it involves other
office)
2.2.1. Confirm the 1 day
requesting Barangay
of the schedule
2.2.2 Provide the

needed
TOTAL None 1 day and 2
hours
727
4. SCHEDULING OF CSC-ACCREDITED AND OTHER COMPETENCY
ENHANCEMENT TRAINING
Schedules Civil Service Commission accredited continuing education seminars and training
on simple, appropriate, and need-based programs to government and non-government
clients

(CREMDEC)
Type of Transaction: G2G – Government to Government; G2B – Government to
Business; G2C – Government to Citizen
Who may avail: Cebu City Government Offices; Cebu City Barangays; Other
Stakeholders (School, PO, NGO)
1. Duly filled up booking slip CREMDEC Office @ 3rd Floor Legislative
Bldg.
CLIENT STEPS
1. Secure booking slip 1. Provide None 2 minutes Booking In-
booking slip Charge
2. Submit filled-up 2.1 Call Training None 1 day Booking In-
booking slip together with In-Charge for the Charge
contact number and other possible schedule
details of the requested
seminar/training 2.2 Check the Training In-
available schedule Charge
2.3 Inform the Training In-

client of the Charge
available schedule
TOTAL None 1 day and 2
minutes
728
CEBU CITY
SPORTS COMMISSION
(CCSC)
EXTERNAL SERVICES
729
1. ISSUANCE OF ENDORSEMENT LETTER FOR THE SPECIAL PERMIT
APPLICATION OF EVENT ORGANIZERS OF FOOT RACES, FUN RUNS
AND SIMILAR SPECIAL EVENTS ON PUBLIC THOROUGHFARES OR IN
ANY PROPERTY OR SPACE OF PUBLIC OWNERSHIP IN THE CITY OF
CEBU PURSUANT TO ORDINANCE NO. 2309
Provide Endorsement letter in support to the special permit application of Event Organizers
for Fun Runs, Marathons, Processions, Foot Races, Parades and the like.
Office or Division: Cebu City Sports Commission (CCSC)

Type of Transaction: G2C – Government to Citizen; G2B – Government to Business
Who may avail: Event Organizers for Fun Run/Marathon, Processions or Parades
1. Letter of intent indicating the Title, Date, Time Client
and Name of Event or Race Director
2. Endorsement from Cebu City Transportation Cebu City Transportation Office
Office (CCTO) approving the route (CCTO)
3. Route of event Client
4. Emergency plan Client
5. Accreditation Certificate of Race Director Cebu City Sports Commission
1. Submit letter of 1.1. Receive letter of None 2 minutes Receiving in-
intent together with: intent with supporting charge
documents CCSC
a) Endorsement 1.2. Evaluate the None 10 minutes Evaluation in-
Letter from CCTO documents submitted charge
approving the route 1.3. Check the CCSC
b) Route of event availability of the
c) Emergency Plan requested date and
d) Accreditation time
Certificate of Race 1.4. Prepare the None 5 minutes Secretary
Director endorsement letter CCSC
1.5. Approve the None 5 minutes Executive
endorsement letter Director or Admin
Officer
CCSC
2. Receive the 2.1. Release the None 3 minutes Releasing in-
endorsement letter from endorsement letter to charge
CCSC the client CCSC
to proceed to BPLO
for the processing of
Special Permit
730
CEBU CITY
TOURISM OFFICE
EXTERNAL SERVICES
731
1. PROCESSING OF LICENSE TO OPERATE OF HOTEL/ TOURIST INN/
APARTELLE/ PENSION HOUSE
License to Operate is issued to any property, whether hotel, apartment-hotel apartel), all-
suite hotel, boutique hotel, motorist hotel (motel), resort, pension, inn or not which is used
for the regular reception accommodation or lodging of travelers and tourists with the provision
of services incidental thereof for a fee (Section 37 of City Ordinance 1434).
For purposes of registration and licensing, all commercial temporary accommodation
properties shall be classified into the following five categories:
a. Deluxe Class
b. First Class
c. Standard Class
d. Economy Class
e. Budget Class
Office or Division: Cebu City Tourism Office- Licensing Division

Type of Transaction: G2B- Government to Business Entity
Who may avail: Hotel/Tourist Inn/ Apartelle/ Pension House
1. Application form duly accomplished and notarized (1 Cebu City Tourism Office
Original copy)
SEC / DTI
2. SEC/GIS/DTI (1 photocopy)
3.Board of Director’s resolution and or authorization Citizen
designating the person authorized to sign and transact (1
original copy)
4. Audited financial statements of the applicant, viz: profit BIR
and loss statement and balance sheets for the two
preceding years, if applicant has been in operation of such
period, otherwise only such financial statements during the
period it has been operating; (1 Photocopy)
5. Applicant’s income tax returns for the last three (3) BIR
preceding years of its operation, if the applicant has been
operating for more than three years; otherwise only such
financial statements during the period it has been operating.
(1 photocopy)
6. Sworn certificate of list containing the names of the Client

manager, assistant manager and other members of the
staff, and their respective designations, nationalities, home
addresses and accompanied by a passport size photo of
each of them. (1 Original copy)
7. Comprehensive General Liability Insurance of the guests Insurance Company
(validity period shall be coterminous with that of license-
732
January 1 to December 31) (Photocopy)
Deluxe Class -250,000.00
First Class -200,000.00
Standard Class -150,000.00
Economy Class -100,000.00
Budget Class -100,000.00
8. Food and Beverages price/menu (1 Photo copy) Client
9. Joint venture and/or technological assistance Client
agreements, if any existing or proposed and about to be
entered into with the foreign nationals. (1Photo copy)
10. Approved Mayor’s Permit (1 photocopy) City Treasury Office - BPLO
11. Copy of CCTC Ordinance (For checking purposes only) Cebu City Tourism Office
12. OBO Inspection Endorsement /Recommendation (1 OBO

original copy)
13. CITY HEALTH Inspection Endorsement City Health Department

/Recommendation (1original copy)
14. FIRE Certificate (1 Photocopy) BFP
15. Accreditation Certificate from DOT (photocopy) Department of Tourism
1. Submit all 1.1. Receive the None 3 minutes Licensing
requirements documents Officer
required
1.2. Check the 5 minutes
submitted
documents
2.Assessment 2.1. Compute None 3 minutes Licensing
for payment. assessment for Officer
payment
2.2. Give 1 minute
assessment slip
with the detailed
amount that will be
paid.
3. Pay to the 3.1. Receive the License fee: 10 minutes Cashier from
cashier assessment slip Deluxe Class- CTO
3.2 Receive P2,000.00
First Class- P1,800.00
indicated amount in
Standard Class-
the assessment P1,500.00
slip Economy Class-
3.3. Issue Official P1,000.00
733
receipt Budget Class-
P1,000.00
Registration Fee:
Deluxe Class-
P10,000.00
Standard Class-
P5,000.00
Economy Class-
P3,000.00
Budget Class-
P3,000.00
Sticker – P20.00
4. Submits 4.1. Check the None 3 minutes Licensing
Official Receipt Official Receipt Officer
of the payment
4.2. Check all the None 10 minutes Licensing
submitted Officer
documents
4.3. Encode the
certificate
4.4. Print the
certificate
5. Certificate 5.1. Endorse to the None 30 minutes Licensing
signed by the Mayor’s office for Officer
mayor signature of the
mayor
5.2. Approve/sign
the certificate
5.3. Office of the 5 days Office of the

Mayor releases the Mayor
signed certification
6. Claims the 6. Calls the None 3 minutes Licensing

Certificate or establishment for Officer
License. release
TOTAL License fee: 5 days, 1 hour

Deluxe Class- & 8 minutes
P2,000.00
Standard Class-
P1,500.00
Economy Class-
P1,000.00
Budget Class-
P1,000.00
Registration Fee:
Deluxe Class-
P10,000.00
734
Standard Class-
P5,000.00
Economy Class-
P3,000.00
Budget Class-
P3,000.00
Sticker – P20.00
735
2. PROCESSING OF LICENSE TO OPERATE OF TOUR GUIDE
License to Operate is issued to an individual who guides both foreign and domestic, for a
fee, commission, or any other form of lawful remuneration. (City ordinance No. 1434 Section
142)

Who may avail: Tour Guide
1. Application form duly accomplished and notarized. (Original) Cebu City Tourism Office
2. Official Receipt of the license fee: (Pay to the order of the CTO
City Treasurer’s Office) (photocopy)
3. Two (2) identical 2X2 ID picture; taken not more than 1 year Client
preceding this filing.
4. Police clearance from Cebu City Police Station; in the case CCPO
of alien applicants, valid visa from the Bureau of Immigration,
and the proper permit from the Department of Labor and
Employment; (Photocopy)
5. Certificate of Good Health issued by any duly accredited City Health Department
Government physician; (Photocopy)
6. Proof that the application has passed a seminar for Tour Department of Tourism
Guides duly conducted by the commission or the Department
of Tourism. (Photocopy)
7. Latest Income Tax Return; (Photocopy) BIR
8. Certification affiliation from a Travel Agency (Original) Travel Agency

9. Approved Mayor’s Permit (photocopy) CTO- BPLO
1. Submit all 1.1. Receive the None 1 minute Licensing
requirements documents Officer
required 1.2. Check the 5 minutes
submitted documents
2.Assessment for 2.1. Compute None 3 minutes Licensing

payment. assessment for Officer
payment
2.2. Give assessment 1 minute

slip with the detailed
amount that will be
paid
736
3. Pay to the 3.1. Receive the Fee: P100.00 10 minutes Cashier from
cashier assessment slip CTO
ID: P130.00
3.2 Receive indicated
amount in the
assessment slip
3.3. Issue Official
receipt
4. Submits Official 4.1. Check the Official None 3 minutes Licensing
Receipt of the Receipt Officer
payment 4.2. Check all the 10 minutes Licensing
submitted documents Officer
4.3. Encode the
certificate
4.4. Print the
certificate
5.Certificate 5. Endorse to the None 30 minutes Licensing
Signed by the Mayor’s office for Officer
Mayor signature of the mayor
5.1. Approve/sign the 5 days Office of the
certificate Mayor
5.2. Office of the
Mayor releases the
signed certification
6. Claim the 6. Cal the None 5 minutes Licensing
Certificate or establishment for Officer
License. release
TOTAL P230.00 5 days, 1 hour

& 10 minutes
737
3. PROCESSING OF LICENSE TO OPERATE OF TOURIST TRANSPORT
(LAND TRANSPORT)
License to Operate is issued to any person, partnership or corporation desiring to operate

and/or engage in the business as tourist transport operator shall accomplish in duplicate and
file with the Commission the application for license prescribed for such purpose. (City
Ordinance No. 1434, Section 145).

Who may avail: Tourist Transport (Land Transport)
1. Application form duly accomplished and notarized. (1 Cebu City Tourism Office
Original Copy)
City Treasurer’s Office) (1 photocopy)
3. Business name certificate and all amendments thereto, if SEC
any, in the case of single proprietorship. In the case of a
corporation or partnership, a certified copy of the Articles of
Incorporation, its By-Laws or Articles of Partnership and
Amendments thereto, if any, duly registered with the
Securities and Exchange Commission; (1 photo copy)
4. Proof of ownership or contract of lease over an area Client
adequate to serve as maintained depot and garage for all
its units;( 1 photo copy)
5. A list of names of all officials and employees and their Client
respective designations, nationalities, home addresses,
certified correct under oath by the General
Manager/President;( 1 original copy)
6. A copy LTFRB certificate of franchise or authorization for LTFRB
tourist car/bus service;( 1 photo copy)
7. A copy of the transportation rates as approved by the Client
LTFRB;( 1 photo copy)
8. Pictures of the vessel showing the side, back and front Client
views thereof with the company’s name and/or logo
imprinted at its sides;( 1 original copy)
9. Resolution of the Board of Directors authorizing the Client
continuation of business (Applicable for renewal) (1 photo
copy)
10. Latest Income Tax Return and Audited Financial BIR
Statement for the preceding year of operation. (Not
applicable for new establishment) (1 photo copy)
11. Surety bond of P100,000.00 in favor of the Commission Insurance Company
conditional to answer for liabilities incurred in the course of
operation on the TTO, and accordance with finding and
738
resolution of the Commission. Validity period shall be
coterminous with that of the license January to December
31;( 1 photo copy)
12. Motor Vehicles Liability Insurance Policy Amount TRL – Insurance Company
P20,000.00 per unit, PA P12,000.00 per person:( 1 photo
copy)
13. Approved Mayor’s Permit (1 photocopy) CTO-BPLO

1. Submit all 1.1. Receive the None 3 minutes Licensing Officer
requirements documents
submitted
documents
2. Assessment 2.1. Compute None 10 minutes Licensing Officer
for Payment assessment for
payment
2.2. Give
assessment slip with
the detailed amount
that will be paid
3. Pay to the 3.1. Receive the Bus: P1,000.00 3 minutes Cashier from CTO
cashier assessment slip Coaster: P750.00
3.2 Receive Mini-van: P500.00
indicated amount in Car: P300.50
the assessment slip
3.3. Issue Official Sticker- P20.00
receipt
4. Submits 4.1. Check the None 3 minutes Licensing Officer
Official Receipt Official Receipt
of the payment
4.2. Check all the 10 minutes Licensing Officer
submitted
documents
4.3. Encode the
certificate
4.4. Print the
certificate
5.Certificate 5.1. Endorse to the None 30 minutes Licensing Officer
Signed by the Mayor’s office for
Mayor signature of the
mayor
5.2. Approve/sign 5 days Office of the Mayor
the certificate
739
5.3. Office of the
Mayor releases the
signed certification.
6. Claim the 6. Call the None 3 minutes Licensing Officer
Certificate or establishment for
License. release
TOTAL Bus: P1,000.00 5 days, 1 hour
Coaster: P750.00 & 7 minutes
Mini-van:
P500.00
Car: P300.50
Sticker- P20.00
740
4. PROCESSING OF LICENSE TO OPERATE OF TOURIST TRANSPORT
(VESSEL)
License to Operate is issued to any person, partnership or corporation desiring to operate

and/or engage in the business as tourist transport operator shall accomplish in duplicate and
file with the Commission the application for license prescribed for such Purpose. (City
Ordinance No. 1434 Section 151)

Who may avail: Tourist Transport (Vessel)
1. Application form duly accomplished and notarized. (1 - Cebu City Tourism Office
Original copy)
City Treasurer’s Office) (1 photocopy)
3. Business name certificate and all amendments thereto, if SEC
any, in the case of single proprietorship. In the case of a
corporation or partnership, a certified copy of the Articles of
Incorporation, its By-Laws or Articles of Partnership and
Amendments thereto, if any, duly registered with the
Securities and Exchange Commission; (1 photo copy)
4. Proof of ownership or contract of lease over an area Client
adequate to serve as maintained depot and garage for all its
units (not applicable to water transport);
5. A list of names of all officials and employees and their Client
respective designations, nationalities, home addresses,
certified correct under oath by the General
Manager/President; (1 original)
6. A copy of the transportation rates as approved by the Maritime Industry Authority
Maritime Industry Authority; (1 photocopy)
7. A copy of the Certificate of Public Convenience and Maritime Industry Authority
Necessity Issued by the Maritime Industry Authority; (1
photocopy)
8. Pictures of the vessel showing the side, back and front Client
views thereof with the company’s name and/or logo imprinted
at its sides;(1 original copy)
9. A copy of routes to be served and schedules (1 Original Client
Copy)
10. Approved Mayor’s Permit (1 photocopy) CTO -BPLO
PROCESSING PERSON
TIME RESPONSIBLE
741
requirements documents.
submitted
documents
2.Assessment 2.1. Compute None 10 minutes Licensing Officer
for payment. assessment for
payment
2.2. Give
the detailed amount
that will be paid
3. Pay to the 3.1. Receive the Vessel- P 2,500.00 3 minutes Cashier from
cashier assessment slip CTO
Sticker- P20.00
3.2 Receive
indicated amount in
the assessment slip
3.3. Issue Official
receipt
of the payment
4.2. Check all the 10 minutes Licensing Officer
submitted
documents
4.3. Encode the
certificate
4.4. Print the

certificate
5.Certificate 5.1. Endorse to the None 30 minutes Office of the
Signed by the Mayor’s office for Mayor
mayor
5.2. Approve/sign 5 days
the certificate
5.3. Office of the

Mayor releases the
6. Claims the 6. Calls the None 3 minutes Licensing Officer

License. release
TOTAL P2,520.00 per 5 days, 1 hour

Vessel & 7 minutes
742
5. PROCESSING OF LICENSE TO OPERATE FOR TRAVEL AND TOURS
AGENCY
License to Operate is issued to an entity which may either be a

proprietorship/partnership/corporation, extending to individuals or groups such services
pertaining to documentation of travel papers, ticketing, sales and/or issuance of tickets,
arrangement and booking for transportation and/or accommodation, handling and/or conduct
of tours within or outside Philippines whether or not for a fee, commission, or any form of
compensation. (City Ordinance No. 1434 Section 106)

Who may avail: Travel and Tours Agency
1. Application form duly accomplished and notarized. (1 Cebu City Tourism Office
Original copy)
2. Official Receipt of the license fee P1,000.00: (Pay to the CTO
order of the City Treasurer’s Office) (1photocopy)
3. Business name of certificate and all amendments from SEC or DTI
SEC or DTI (1 photocopy)
4. Board of Director’s resolution and or authorization Client
designating the person authorized to sign and transact (1
original copy)
5. Two-Year Projected Financial Statements to reflect Client
among other things, a minimum working capital of
P500,000.00 (1 photocopy).
6. Certificate of Registration from BIR. (1 photocopy) BIR
7. Surety Bond in the amount of P200,000.00 in the case of Insurance Company
inbound tour operations and P500,000.00 in the case of
outbound or inbound and outbound operations issued by a
duly accredited bonding company in favor of the CITY OF
CEBU and conditioned to answer for any and all liabilities
resulting from or incurred in the course of travel and tour
operation in accordance with finding and resolutions of the
office which shall be valid for a period of one (1) year from
date of issuance of the license and expire on December 3st
of each year. (1 photocopy).
8. Complete list of personnel, including Tour Guides & Client

Travel Representative if any with one (1) 1”x1” photo of
each their corresponding Personal Information Sheet and a
notarized certification of the General Manager that they are
without any criminal record (1original copy)
743
9. For Alien Personnel, valid visa from the Commission on Client
Immigration and Deportation and the proper permit from the
Department of Labor and Employment (1photocopy)
10. Latest Income Tax Return and Audited Financial BIR

Statement of the preceding year of the operation (1
photocopy)
11. Contract of lease (Shall not be less than 50 square Client
meters) (1 photocopy)
12. Approved Mayor’s Permit (1 photocopy) CTO-BPLO
14. Accreditation Certificate from DOT (1 photocopy) Department of Tourism
CLIENT STEPS AGENCY ACTIONS FEES TO BE PROCESSING PERSON

requirements documents
required
1.2. Check the 5 minutes
submitted
documents
2.Assessment 2.1. Compute None 3 minutes Licensing Officer
for payment. assessment for
payment
2.2. Give 1 minute

the detailed amount
that will be paid
3. Pay to the 3.1. Receive the Main – P1000.00 10 minutes Cashier from CTO
cashier assessment slip Branch- P500.00
3.2 Receive Sticker – P20.00

indicated amount in
the assessment slip
3.3. Issue Official
receipt
of the payment 4.2. Check all the None 10 minutes Licensing Officer
submitted
documents
4.3. Encode the
certificate
4.4. Print the
certificate
744
5.Certificate 5.1. Endorse to the None 30 minutes Licensing Officer
Signed by the Mayor’s office for
mayor
5.2. Approve/sign 5 days Office of the Mayor
the certificate
5.3. Office of the
Mayor releases the
6. Claim the 6. Call the None 5 minutes Licensing Officer
License. release
TOTAL Refer to City 5 days,1 hour
Ordinance No. & 10 minutes
1434 Section 106
745
CEBU
HOSPITALIZATION
ASSISTANCE AND
MEDICINES PROGRAM
(CHAMP)
EXTERNAL SERVICES
746
1. PROVISION OF FINANCIAL ASSISTANCE FOR HOSPITAL BILL AND
LABORATORY / DIAGNOSTIC AND OTHER MEDICAL SERVICES
Provision of financial assistance for in-patient from any participating government hospitals and
private institutions. Financial assistance to client with laboratory needs and other special procedures,
in any accredited government and private hospitals which signify to honor and accept the Letter of
Authority.
Office or Division: Mayor’s Office (CHAMP)

Classification: First Stage - Simple
Who may avail: Qualified residents of Cebu City
FOR HOSPITAL BILL
Prescription from the Physician with Hospital
quotation or charge slip
Medical Abstract (Original) Attending Physician/Hospital
Barangay Certificate of Indigency of patient – Barangay of Residency
If patient is minor, please state the name
beside of parent’s name who is registered
voters (Purpose: CHAMP Assistance)
Voter’s Certification of Patient (the year must COMELEC
be latest)
Live Birth if patient is minor PSA
FOR LABORATORY/DIAGNOSTIC AND OTHER MEDICAL SERVICES
Charge slip w/ Signature of billing Clerk Hospital
Medical Certification with signature of any Attending Physician/Hospital
doctor
Barangay Certificate of Indigency of patient – Barangay of Residency
If patient is minor, please state the name
beside of parent’s name who is registered
voters (Purpose: CHAMP Assistance)
Voter’s Certification of Patient (the year must COMELEC
be latest)
Live Birth if patient is minor PSA
1. Submit the Complete1. Check the None 5 mins Officer of the Day
requirements, then log completeness of the / Checker
in the logbook with required documents
complete name,
address, contact
number and affix
signature
747
2. Submit herself / 2.1. Gather data from None 10 mins INTERVIEWER
himself for interview the client for social
case Summary Report
2.2. review of the None 15 mins Validator / Editor

qualification of the
client base from the
required documents
and the data gathered
from the interview
3. Wait for the release 3.1. Encode clients None 10 mins LOA Maker
of the LOA name into the
database for record
purposes
3.2. Prepare Letter of
Authority
3.3. Endorse to
CHAMP head for
approval
3.4. Approve the LOA None 2 mins CHAMP HEAD

4. Receive the of LOA 4. Release the LOA None 2 mins FACILITATORS
5. Sign the file copy of 5. Instruct the Client to 1 min

the office Sign the office file copy
of the LOA
TOTAL None 45 mins
748
2. PROVISION OF REIMBURSEMENT OF HOSPITAL BILL EXPENSES
(SUBJECT TO AVAILABILITY OF FUNDS)
Provision of Reimbursement Assistance to clients who were admitted to non-participating

hospitals and/or those hospitals that do not honor the City’s Guarantee Letter/ Letter of
Authority and those clients who were unable to avail of their Guarantee Letter/ Letter of
Authority for some valid reason.
Office or Division: Mayor’s Office (CHAMP)

First Stage – Complex
Classification:
Second Stage – Highly Technical
Who may avail: Qualified residents of Cebu City
Request letter address to the mayor Requestor
Medical Abstract (Original) Attending Physician/Hospital
Voters Certification of Patient (Original) COMELEC
(If patient is deceased, please attach the
death certificate of the deceased and
voters’ certification of new claimant)
Barangay Certificate of Indigency of Patient Barangay of Residency
(Original)
(If patient is deceased, please attach
the Brgy. Cert.of Indigency of the new
claimant)
Proof of Relationship (Birth Cert. or Marriage PSA
Contact)
Official Receipt of hospital bill (Original) Hospital
Statement of Account or Final Bill Billing section of the hospital
Affidavit of Two Disinterested Person (In case of Any Lawyer
Discrepancy)
(SPA)Special Power of Attorney (In case if the Any Lawyer
patient is deceased)
Authorization Letter (Authorize person, must Patient/Requestor
sign by the patient
Stage 1
1. Submit the 1.1. Receive the None 5 mins Receiving /
Complete requirements Checker
requirements submitted
1.2. Instruct the client

to log in the logbook
2. Log in the logbook 2. Check the 5 mins Receiving /
with complete name, completeness of the Checker
address, contact required documents
number and affix
signature
749
3. Submit herself / 3.1. Gather data from None 15 mins Interviewer
himself for interview the client for social
case Summary Report
3.2. Review the None 5 mins Enumerator

qualification of the
client base from the
required documents
and the data gathered
from the interview
3.3. Interview the 40 minutes
client
3.4. Prepare case
summary report
3.5. Encode client Encoder
information into the
database for record
purposes
4. Sign the waiver of 4. Instruct the Client 3 minutes
reimbursement to Sign the waiver of
agreement Agreement that only
15% of their total
expenses will be
reimbursed as per
official receipts
received in the
CHAMP office
5. Receive the 5.1 Give the Client an 2 minutes
acknowledgement acknowledgement
receipt receipt with contact
number for them to
follow-up
5.2. Approve the Case 5 days OIC & OIC-
Summary Report Assistant
DSWS
5.3. Prepare the none 10 minutes Voucher In-
DV/ORAS forms charge/ CHAMP
5.4. Prepare the none 5 minutes Office

monitoring and
transmittal forms
5.5. Write the none 5 minutes
Numbering per
document
5.6. Countercheck none 5 minutes
the documents while
5.7. Endorse the None 5 minutes
voucher with attached
documents to the
concerned offices for
the payroll processing
750
and the signature of
the authorize officers
Stage 2
6. Wait for the Refer to the Citizen’s None 1 day and 14 City
processing ang Charter of concerned minutes Administrator
releasing of financial offices: Office of the City
assistance 6.1. Signing of ORAS Administrator
(Obligation Request
and Status):
Office of the City
Administrator
6.2. Pre-audit and 20 days Assigned
indexing: Auditor
Office of the City Office of the City
Accountant Accountant
6.3. Certification of 1 day, 5 hours City Treasurer/

Availability of and 35 minutes Division Head/
Funds: Asst. Division
City Treasurer’s Office Head
CTO
6.4. Approval for 1 day and 14 City
Voucher: minutes Administrator
Office of the City Office of the City
6.5. Issuance of 5 days, 2 hours Check in-charge

Check: and 2 minutes CTO
6.6. Signature of 1 day and 30 City
Checks: minutes Administrator
City Administrator Office of the City
Administrator
6.7. Preparation of 30 minutes City Accountant
Accountant’s Office of the City
Advice: Accountant
City Accountant
7. Receive a 7. Inform claimant on none 5 minutes Releasing
notification from the schedule of Officer
CHAMP Office on the cheque release CHAMP Office
schedule of cheque
release
8. Sign the 8.1. Assist claimant in none 10 minutes Releasing
disbursement sheet at the signing of claim Officer
the CHAMP Office prior slip CHAMP Office
to release of Financial 8.2. Inform client to
Assistance claim cheque from the
(CTO)
9. Proceed to the City 9. Releasing of none 37 minutes Releasing
Treasurer's Office Check: Officer
751
(CTO) to claim the Refer to the Citizen’s CTO
cheque Charter of City
(CTO)
5 days, 1 hour
1st Stage
and 45 minutes
Total none
nd 30 days, 1 hour
2 Stage
and 57 minutes
752
CIVIL SECURITY
OFFICE
(CSU)
EXTERNAL SERVICES
753
1. CONDUCT OF INVESTIGATION FOR CRIMES/ILLEGAL ACTIVITIES THAT
OCCURRED WITHIN THE PREMISES OF CEBU CITY HALL & ITS
SATELLITE OFFICES
This service refers to the process of conducting investigation on crimes/illegal activities that
occurred within the departments/offices or within the vicinity or premises of the Cebu City
Hall and its satellite offices.
Office or Division: Civil Security Unit

Who may avail: Taxpayers/Clients of Cebu City Government
All departments/offices and employees of Cebu City
Government
Letter request for investigation addressed Concerned office/ person
to the Chief of Civil Security Unit
8. Submit letter 1.1 Receive the letter None 1 minute Civil Service Unit
request for request for investigation personnel
investigation
1.2 Approve the letter None 5 minutes Chief, CSU
request
1.3 Assign personnel to None 1 minute Chief, CSU
conduct the investigation
1.4 Proceed to the area None Civil Service Unit
where the illegal activities personnel
happened
2. Provide detailed 2.1. Conduct None Civil Service Unit
information about investigation and ocular personnel
the incident inspection on the area
1 day
2.2. Interview parties None Chief, CSU
involved
2.3. Prepare and serve None 2 days Security Officer 1
subpoena to parties
involved in the incident
thru hand-carry delivery
of Civil Service Unit
(CSU) personnel
2.4. Interview parties None Chief, CSU
involved in the incident
on the scheduled date
indicated on the
subpoena
3.Wait for the result 3.1 Summarize the None Chief, CSU
of the investigation information gathered
during the investigation 4 hours
754
3.2 Prepare report to be None Chief, CSU
submitted to the Office of
the City Administrator and
the Office of the Mayor
4. Receive copy of 4.1 Submit report to the None 20 minutes Civil Service Unit
the incident report Office of the City personnel
Administrator and the
Office of the Mayor
4.2 Furnish copy of the None 2 hours
report to the client
3 days, 6 hours
TOTAL None
and 27 minutes
755
2. POSTING OF DOCUMENTS AT THE CITY HALL BULLETIN BOARD
This service refers to the posting of documents such as Notices of hearings, Notices of
vacancy, Invitation to Bid, Petition of Administrative Declaration of Minor for adoption and
Petition for Naturalization.

Who may avail: All departments/offices of Cebu City Government
Other Government agencies
1. Letter request Requesting department/office
2. Document for posting Requesting department/office
1. Submit letter 1.1 Receive, stamp and None 5 Minutes Civil Service Unit
request together record the information in personnel
with the document the logbook
for posting to Civil 1.2 Forward the None 10 Minutes Receiving clerk of
Security Unit document for posting to the concerned
(CSU) the receiving clerk of the departments/
concerned offices of Cebu
departments/offices of City Government
1.3 Receive and record None 5 Minutes Receiving clerk of

the document for posting the concerned
departments/
offices of Cebu
City Government
1.4 Post the document at None 5 Minutes Receiving clerk
the bulletin board of the concerned
departments/
offices of Cebu
City Government
Total None 25 Minutes
756
3. PROVISION OF ACCESS THRU VIEWING OF CCTV CAMERA RECORDS
Ensure the security of lives and property by tracking and viewing the movements of people
inside and outside Cebu City Hall

Who may avail: Taxpayers/Clients of Cebu City Government
All departments/offices and employees of Cebu City
Government
Request for viewing of CCTV Camera Concerned office/person
records
AGENCY ACTIONS FEES TO PROCESSING PERSON
CLIENT STEPS
1. Write the request 1. Interview the client None 10 minutes Security Guard 1/
in the Log Book on the incident Administrative
Aide 1
9. Watch the 2. Allow the Client to None 1 hour Security Guard 1
recording of CCTV view the recording in
Camera the CCTV Camera
3. Take a 3. Assist the Client in None Administrative
screenshot on the reviewing the CCTV Aide 1
activity that Camera
happened
1 hour and 10
TOTAL None
minutes
757
4. PROVISION OF SECURITY TO FOREIGN DIGNITARIES/VIP
Provide safety and security for Foreign Dignitaries/VIP
Office or Division: CIVIL SECURITY UNIT

Who may avail: Foreign Dignitaries /VIP
Copy of Itinerary and/or Schedule for Protocol/Mayor’s Office
Incoming Visitors
1. (Concerned 1.1 Receive the 5 minutes Administrative
department/office of copy of Aide 1
Cebu City Government) itinerary/schedule of None
Submit copy of Itinerary incoming visitors
and/or Schedule of 1.2 Assign None Chief, CSU
incoming visitors to personnel to escort
Civil Security Unit the incoming visitors
1.3 Deploy CSU None 5 minutes Chief, CSU

personnel two (2)
hours before the
arrival of visitors in
order to secure the
area
2. (Foreign visitors) 2.1 Meet the visitors None 1 minute Civil Security Unit
Arrive at the Executive at the entrance of Personnel
entrance Executive Bldg.
2.2 Escort the None 1 hour Civil Security Unit
visitors from the Personnel
entrance to the
Office of the Mayor
or to other
concerned office
and back to his
service car
1 hour and 11
TOTAL None
minutes
758
INTERNAL SERVICES
1. INSPECTION OF PROPERTIES WITHDRAWN/PULLED OUT OF THE

PREMISES OF CEBU CITY HALL
This service refers to the conduct of inspection of the properties being pulled out of the
different departments/offices before allowing exit out of the premises of Cebu City Hall.
Office or Division: CIVIL SECURITY UNIT (CSU)

Who may avail: All employees/departments of Cebu City Government
Office properties to be pulled out Concerned office
Pull out form/ Transfer Slip (Duly-filled out Administrative Division of each
and approved by the Department department/office or at the Department of
Head/Authorized personnel-3 copies) General Services (DGS) office
1.Present the property 1.1 Inspect the None 5 Minutes Civil Service Unit
together with the duly- property and verify the personnel
filled out and correctness and
approved Pull out completeness of the
form/transfer slip to information provided
the CSU personnel in the pull out/transfer
slip
1.2. Sign the pull
out/transfer slip
1.3. Retain a file copy None 1 Minute Civil Service Unit
of the pull out/transfer personnel
slip
1.4. Permit the staff to None 1 Minute Civil Service Unit
bring property outside personnel
the Cebu City Hall
premises
2. Bring the property 2. Submit retained 3 Minutes Civil Service Unit
outside the premises copy of the Pull out/ None personnel
of Cebu City Hall Transfer slip to Civil
Service Unit (CSU)
office for filing
Total None 10 Minutes
759
2. POSTING OF PERSONNEL AT AREA NEAR BIOMETRIC
MACHINE/BUNDY CLOCK
This service refers to the provision of CSU personnel to be stationed near the Biometric
Machine and/or Bundy Clock as per request of the different departments/offices of Cebu City
Hall in order to maintain peace and order and to ensure that no employee will fall in line
before the end of office hours.

Letter request addressed to the CSU Head Concerned office
1. Submit the letter 1.1. Receive the letter None 5 Minutes Civil Service Unit
request to Civil request and record personnel
Security Office (CSU) the communication in
the logbook
1.2 Forward the letter 5 Minutes

request to the head of
Civil Service Unit
(CSU) for immediate
action
1.3 Assign personnel 5 Minutes Head of the Civil

to be stationed at the Service Unit
area stated in the letter
request near the
location of the
Biometric machine and
Bundy clock
1.4. Proceed to the 5 Minutes Assigned Civil
assigned area near the Service Unit
location of the personnel
Biometric machine and
Bundy clock
760
3. PROVISION OF SECURITY PERSONNEL FOR SPECIAL OCCASIONS
AND FINANCIAL ASSISTANCE DISTRIBUTION
Provision of personnel to ensure peace and order and safety around the area during
special occasions and financial assistance distribution.

Letter Request addressed to the Chief Concerned department/office
of Civil Security Unit
1. Submit letter 1.1 Receive letter None 1 minute Civil Service
request to the request Unit personnel
Civil Security Unit
2. Receive the 2.1 Approve the letter None 5 minutes Chief, CSU
status of letter request
request
2.2 Assign security None
personnel Chief, CSU
2.3 Inform the client None 5 minutes Civil Service

about the status of the Unit personnel
request
3. Accept the 3. Proceed to the area None 1 day Civil Service

assistance of the two (2) hours before Unit personnel
Civil Security Unit the scheduled time
(CSU) personnel
1 day and 11
TOTAL None
Minutes
761
COMMISSION ON
SUBSTANCE ABUSE
PREVENTION
(COSAP)
EXTERNAL SERVICES
762
1. ASSISTANCE IN THE CREATION, REVITALIZATION, AND
STRENGTHENING OF THE BARANGAY ANTI-DRUG ABUSE PREVENTION
(BADAC)
Activate CBDRP (Community Based Drug Rehabilitation Program) of all barangays in Cebu
City and minimize the use of illegal drugs
Office or Division: Cebu City Office of Substance Abuse Prevention

Who may avail: Barangays
Request Letter addressed to Executive Prepared by the requesting party
Director, Jonah John J. Rodriguez. The letter
should have the following details: Venue, Time
and Date of the meeting.
1. Submit request letter 1.1. Receive the None 5minutes Receiving Officer
addressed to request letter
Executive Director 1.2. Call the None 15 minutes Receiving Officer
barangay to verify
the schedule of the
BADAC session.
2. Confirm session 2. Assign personnel None 30 minutes COSAP Staff
scheduled from the to attend the session
barangay together with CRN
(Community
Rehabilitation
Network)
Total: None 50 minutes
763
2. ASSISTANCE THRU REFERRAL TO DIFFERENT DRUG REHAB FACILITY
COSAP will assist in finding different drug rehab facilities for Cebu City Constituents,
voluntarily or with court order who are high-risk drug dependent that needs to undergo In-
patient Rehabilitation.

1. Request letter addressed to Executive Prepared by the requesting party (Parents or
Director, Jonah John Rodriguez which contains: relatives of the high-risk drug dependent).
a. Name of the Client
b. Barangay
c. Purpose.
2. Medical Certificate Physician
1.Submit the letter 1. Receive the None 5 minutes Receiving Officer
request to COSAP request
2. Undergo Assist-BI 2.1. Evaluate the None 10 minutes We Care Coordinator

(Alcohol Smoking clients and Plea Bargain
Substance Coordinator
Involvement 2.2. Conduct initial None 10 minutes We Care Coordinator
Screening Test-Brief interview them and Plea Bargain
Intervention) Coordinator
3. Submit medical 3.1. Verify None 10 minutes Executive Director,
certificate from his/her necessary We Care Coordinator
physician information from and Plea Bargain
his/her physician. Coordinator
3.2. Contact private None 2 days Executive Director,
or government We Care Coordinator
rehabilitation center and Plea Bargain
that will fit the need Coordinator
of the client.
3.3 Inform the client 10 minutes
of the details on
which rehabilitation
center they’ll
proceed.
2 days and 45
Total None
minutes
764
3. CONDUCT OF MANDATORY AND RANDOM DRUG TEST TO CEBU CITY
GOVERNMENT, BARANGAY EMPLOYEES AND LAW ENFORCERS
ASSIGNED IN CEBU CITY.
An activity wherein all Cebu City Government employees undergo a drug screening test
(random/mandatory), in compliance with City Ordinance No. 1829 to read as: ‘’An Ordinance
Mandating Officials and Employees of the Cebu City Government to Undergo Compulsory
Random Drug Testing.

Who may avail: All government employees, persons deprived of liberty.
Request letter addressed to Executive Director, Prepared by the requesting party
Jonah John Rodriguez which contains:
b. Barangay
c. Purpose.
1. Submit request 1. Receive the letter None 2 minutes Receiving Officer
letter addressed to the request for the drug
Executive Director screening test.
2. Undergo drug 2. Screen the None 5 minutes COSAP and DOH
screening test applicant by COSAP Accredited
and DOH accredited Laboratory
laboratory.
3. Receive the 3. Report the None 4 days COSAP and DOH
confirmatory test confirmatory test Accredited
result to City Legal (Duration will Laboratory
and HR. be depending
on the quantity
of participants)
4 days and 7
Total: None
minutes
765
4. FACILITATION OF PARENTS OR FAMILY MEMBERS WITH DRUG
PROBLEMS
Provide assistance to Cebu City Constituents to assess and orient the family members that
have problems with illegal drugs.

Who may avail: Persons deprived of liberty and their family.
b. Barangay
c. Purpose
1. 1. Report to COSAP 1. Assist clients None 10 minutes We Care
Coordinator and
Plea Bargain
Coordinator.
2. 2. Undergo evaluation 2. Conduct initial None 10 minutes COSAP Staff
and assessment interview to verify
necessary information
3. 3. Proceed to 3. Assist client None COSAP Staff
Outpatient Rehab through endorsing
2 days
Facility or In-patient them to the Facility.
Rehab Facility
Total: None 2 days and 20
minutes
766
5. INFORMATION EDUCATION CAMPAIGN/ SEMINAR ON THE ILL EFFECTS
OF DRUGS
A seminar facilitated by Cebu City Office for Substance Abuse Prevention (COSAP) to
educate the public especially the youth on the Ill-Effects of Substance Abuse

Who may avail: All government agencies, Barangays and Schools
b. Barangay
c. Purpose
1. Submit request 1.1. Receive the None 2 minutes Receiving Officer
letter addressed to request letter
the Executive
1.2. Verify necessary None 5 minutes Receiving Officer
Director
information.
1.3. Schedule the IEC None 2 days Executive
(subject to change due Director, AGAK
to other commitments Manager and
of COSAP) Plea Bargain
Coordinator
2. Receive the 2. Coordinate with the None 2 minutes Executive
confirmation of the school and barangay Director, AGAK
scheduled IEC for the seminar. Manager
seminar Coordinator and
Plea Bargain
Coordinator
2 days and 9
Total: None
minutes
767
6. POST-REHAB SERVICE
After completing their Outpatient Rehabilitation Program and Community Based Drug
Rehabilitation Program under We Care/AGAK, PDLs and surrenderers are endorsed to After
Care Program under DSWS.

Who may avail: PDL with Court Order and surrenderers
1. Complete Attendance on the AGAK/We Conducted by COSAP
Care PROGRAM (Appearance Certificate)
2. Negative Drug Test Result COSAP
1. Undergo 1. Evaluate None 2 days Executive Director,
evaluation and graduating PDLs if We Care
assessment they are qualified to Coordinator and
graduate. Plea Bargain
Coordinator.
• COSAP will
evaluate the
attendance, drug
test result, as well
as their performance
during their
rehabilitation period
• PDL and
surrenderer, who
completed the 6
months session will
have certificate of
completion and
graduation
ceremony while the
Cebu City
Employees, will only
be given certificate
of completion.
2. Proceed to After- 2. Endorse PDL None 30 minutes Executive Director,
Care program with graduates to After We Care
livelihood/education/ Care Program of Coordinator and
skills training DSWS. Plea Bargain
assistance Coordinator.
• Endorsement
letter will be given
to PDL and
768
surrenderer for the
After Care
Program of
DSWS.
• Cebu City
Employees who
completed the 6
months intervention
are not required to
attend the After Care
Program of DSWS.
2 days and 30
Total None
minutes
769
7. PROVISION OF INFORMATION MATERIALS
Provide flyers and booklets to requesting agencies for a symposium to raise awareness
about how illegal drugs can affect someone's life.

Jonah John J. Rodriguez. The letter should have
the following details: Venue, Time and Date of the
Symposium.
1. Submit request 1.1. Receive the None 5 minutes Receiving Officer
letter for symposium request letter
addressed to 1.2. Forward the letter None 5 minutes Receiving Officer
Executive Director to the Executive
Director
1.3. Schedule the None 10 minutes Receiving Officer
symposium to provide
flyers
2. Wait for the 2. Give the confirmation None 2 days COSAP Staff
schedule of the of the request letter
symposium
2 days and 20
Total None
minutes
770
8. REGISTRATION FOR COMMUNITY BASED DRUG REHABILITATION
PROGRAM (CBDRP)
The community-based drug rehabilitation program is an integrated model for helping drug
users with mild severity of addiction. It’s a three (3) months intervention intended for drug
surrenderers.

Who may avail: Drug Surrenderers
ASSIST-BI (Alcohol Smoking Substance Conducted by COSAP
Involvement Screening Test Brief Intervention.)
1. Voluntarily 1.1. Conduct ASSIST- None 30 minutes COSAP Staff
surrendered to BI to the surrenderers. and BADAC
barangay Members
2. Wait for the result 2.1. Inform the client None 30 minutes COSAP Staff
of the conducted on the result of the and BADAC
ASSIST-BI ASSIST-BI Members
2.2. Instruct the 10 minutes
surrenderer to register
for CBDRP.
3. Register for a once- 3.1. Accommodate None 1 hour COSAP Staff
a-week intervention in surrenderer for a and Barangay
Barangay’s CBDRP. once-a-week session Officials
(1 hour per session)

for 3 months.
3.2. Inform 10 minutes
surrenderer on their
weekly session
schedule.
Total: None 2 hours and 20
minutes
771
9. REGISTRATION FOR OUT-PATIENT REHABILITATION (AGAK/WE CARE
PROGRAM)
Out-patient Rehabilitation (AGAK/We Care Program) is a six months intervention program

intended to provide recovery assistance to Persons Deprived of Liberty (PDL) and Cebu City
Employees who are found positive during the random drug testing conducted by COSAP.

Who may avail: PDL with Court Order, Cebu City Employees who are found
positive during random testing.
1. Release Order- Indicated if the PDL need for Prepared by the Court
Drug Dependency Exam (DDE)
2. Court Order- Indicated if the PDL is for Prepared by the Court
Probation or Outpatient Rehab Program
3. Drug Test Result for Cebu City Employees COSAP
1.Submit Endorsement 1. Receive the None 5 minutes Receiving Officer
Letter and other endorsement letter
requirements and other pertinent
documents.
2. Undergo initial intake 2.1. Conduct initial None 10 minutes COSAP Staff
interview phase, intake interview
orientation phase, and 2.2. Assess the None 10 minutes COSAP Staff
profiling and severity of the client’s
assessment. illegal drugs intake
2.3. Inform the client None 30 minutes COSAP Staff
on the result of the
assessment
2.4. Classify him/her None 30 minutes COSAP Staff
for admission or for
private rehabilitation
referrals
(Note: Low, Moderate

risk - WE CARE
admission
High risk – private
rehab referrals)
3. Register for twice a 3.1. Accommodate None 1 hour Executive
week session as to the client for twice a week Director, We Care
intervention plan of session (1 hour per Coordinator, Plea
AGAK/We Care session) for the Bargain
PROGRAM duration of (6) six Coordinator
months intervention
program of AGAK/ We
772
Care
3.2. Inform the clients 10 minutes

on the schedule of
their weekly session.
2 hours and
Total: None
35 minutes
773
10. TECHNICAL ASSISTANCE AND MEMBERSHIP TO THE CEBU CITY
ANTI-DRUG ABUSE COUNCIL (CADAC)
Assist in the capacity and competency development of and provide technical assistance to
the Barangay Anti-Drug Abuse Councils such as: creation/ revitalization of BADAC, creation
of BAT (BADAC Auxiliary Team), advice/guidance on POP (Peace and Order Programs)
planning and budgeting etc.

Who may avail: CADAC Members
Invitation Letter addressed to executive Director, Prepared by the requesting party
Jonah John J. Rodriguez. The letter should have
the following details like Venue, Time and Date.
1. Send out Invitation 1.1. Receive the letter None 15 minutes Receiving
letter addressed to request Officer
Executive Director
1.2. Assist the None 4 hours CADAC
CADAC Member for Secretary
the quarterly meeting
of CADAC.
4 hours and
Total None
15 minutes
774
COMMUNITY SCOUTS
EXTERNAL SERVICES
775
1. SOCIAL WELFARE SEVICES
Provision of the welfare and protection of the children in accordance with their rights and
best interests.
Office or Division: Cebu City Community Scouts Youth Guidance Center

Who may avail: Male Child below 18 years old
1. Referral Letter Department of Social Welfare Services (DSWS) or
Barangay where the child resides
2. Case Summary Department of Social Welfare Services (DSWS)
3. Updated Medical Certificate Cebu City Medical Center (CCMC)
Cebu City Health Department (CHD)
1. Submit a request letter 1.1. Receive the None 30 Minutes Social Worker
addressed to the Director Letter of request. Officer 1
of the Community Scouts DSWS
with attached case 1.2. Evaluate case
summary from Department Summary
of Social Welfare Services
(DSWS); referral letter 1.3. Verify the
from Barangay, DSWS and Documents
medical certificate issued submitted
by government Doctor
1.4. Schedule a
Case Conference a
day after submission
of the requirements
with the Client,
Parents, DSWS
Social Worker;
Barangay GAD focal
and Community
Scouts Center
Administrator
2. Wait for the actual 2. Prepare the None 1 Day Social Worker
schedule of the case documents needed DSWS
conference in the case
conference
3. Attend the Case a. Initiate the None 3 Hours Social Worker
Conference Case Officer 1
Conference DSWS
b. Interview the Center Director

Client DSWS
c. Interview the
Parents
776
3.4 Discuss the
current situation
4. Understand the 4. Prepare Voluntary None 1 Hour Social Worker
Agreement Agreement / Officer 1
Contract between DSWS
the Parents and
Community Scouts
5. Sign the Contract 5.1. Read the
agreement
5.2. Translate the
agreement into
Bisaya dialect if
needed.
5.3. Finalize the
Contract
6. Admission of the Child 6. Receive the Child None 2 Minutes Social Worker
Officer 1
DSWS
1 Day, 4
TOTAL None Hours and
32 Minutes
777
CULTURAL
HISTORICAL AFFAIRS
OFFICE
(CHAO)
EXTERNAL SERVICES
778
1. CONDUCT ART, CHORALE AND CULTURAL DANCE WORKSHOP
CHAO provides various workshop to interested group institutions, barangay and government
agencies. The workshop may introduce a new idea, inspire participants to further explore it
on their own, or may illustrate and promote actual process practice. It is a great way to teach
hands-on skills as it gives learners an opportunity to try out new methods and fail in a safe
environment.
Art workshop helps children with the development of motor skills, language skills, social
skills, decision-making, risk-taking, and inventiveness.
Chorale workshop - Give singers individual attention, focus on specific issues, give
themselves a change, and encourage choir recruitment
Dance Workshop- to broaden their experience, step outside their comfort zones, make
connections and discover new ways to move and create.
Office or Division: Cultural and Historical Affairs Office (CHAO)

G2G- Government to Government
Who may avail: Private Entities
Public Entities
General Public
For Art /Dance/Chorale Workshop:
Letter Request addressed to the Office Requestor

Head of Cultural Historical Affairs Office
(CHAO)
1.Submit formal letter 1.1 Receive letter of None 3 minutes Administrative
request to Cultural request and log the Officer V
and Historical Affairs communication Admin Office
Office (CHAO) 1.2. Forward letter None Administrative
request to the Section Officer V
In charge of the Admin Office
workshop
1.3 Assess the None 1 hour Community Affairs
approval or Officer IV
disapproval of the
request workshop to
the Division Head
1.4 Approve or None Community Affairs
disapprove the Officer IV-Division
request letter Head
779
2.Take note of the 2. Schedule the time None 5 minutes Section In Charge
schedule/ time and and date of the
date of the orientation orientation on the
approved request
letter
3. Attend the meeting 3.Conduct meeting None Section In Charge
and orientation and orientation
For Art Workshop 1 hour
For Cultural Dance 1 day

and Chorale
Workshop
4.Attend the 4.1 Conduct the None 1 day Museum
Workshop requested workshop Researcher II
Art Workshop Community Affairs

Officer 11
Cultural Dance
Workshop Resource Person
Community Affairs
Chorale Workshop Officer II
4.2 Make a None 1 day Photographer
documentation and Museum
assessment on the Researcher II
workshop Administrative
Officer V
4.3 Submit the Post None 2 days Museum
Workshop Report to Researcher II
the Head of Cultural Administrative
and Historical Affairs Officer V
Office (CHAO)
4 days, 2 hours
For Art Workshop
and 8 minutes
TOTAL None 4 days, 5 hours

and
For Dance & Chorale
8 minutes
Workshop
780
2. CONDUCT SEMINAR ON CREATING BARANGAY PROFILE
Provide orientation on how to formulate and write cultural and historical barangay profile.
The Barangay Profiling System is responsible for an effective and efficient approach for
barangay employees and residents. It will help them accomplish task faster and also it
eliminates the need of a large staff. It will provide profile-based information on residents.

Who may avail: Barangays
1. Letter Request addressed to the Office Head Barangay concerned
of Cultural Historical Affairs Office (CHAO)
2. Barangay Resolution Barangay concerned
3. Barangay Profile/Request for Data on cultural Barangay concerned
Properties Registered in the CRECUP
1. Send letter of 1.1. Receive letter of None 3 minutes Administrative
request to Cultural request and log the Officer V
and Historical Affairs communication
Office (CHAO)
together with the 1.2. Forward letter
requirements request to the
Heritage Preservation
and Cultural
Properties Registry
section
1.3 Make appropriate None 1 hour Heritage
recommendation to Preservation and
Division Head Cultural
Properties
Registry Section
Personnel
1.4 Approve/ None 4 hours Community
disapprove the Affairs Officer IV-
request Division Head
2. Take note of the 2. Schedule the None 15 minutes Heritage
schedule of the orientation seminar Preservation and
orientation seminar with the Barangay Cultural
council, Properties
Barangay Secretary Registry Section
and Barangay Personnel
Treasurer
3.Attend the 3. Conduct of None 2 days Heritage
Orientation Seminar Orientation Preservation and
Cultural
Properties
781
Registry Section
Personnel
4. Assist cultural 4. Conduct Cultural None 1 day Resource Person
mappers for queries Mapping Seminar
5. Wait for update 5. Collection of the None 1 day Heritage
Barangay Profile Preservation and
Output after the Cultural
seminar Properties
Registry Section
Personnel
4 days, 5 hours
TOTAL None
and 18 minutes
782
3. ESTABLISHMENT OF A LOCAL REGISTRY OF CULTURAL PROPERTIES
Facilitates requests for demolition of old Heritage Structures within the City of Cebu. The
registry is expected to increase awareness of cultural heritage, especially in local
communities, and facilitate the protection, preservation, and conservation of cultural property
Office or Division: CHAO/Heritage and Preservation Section

Who may avail: Public/Citizen
1. Letter Request addressed to the Office Head of Person concerned
Cultural Historical Affairs Office (CHAO)
2. Barangay Resolution Barangay concerned
1. Send a letter of 1.1. Receive letter of None 3 minutes Administrative
request or submit a request and log the Officer V
Barangay Resolution communication
to Cultural and
Historical Affairs 1.2. Forward the letter
Office (CHAO) of request to Heritage
and Preservation
Section for verification
2. Take note of the 2. Schedule for Site None 3 minutes Heritage &
schedule of the Site Inspection Preservation
inspection Secretary
3.Accompany 3. Conduct Site None I day Heritage &
inspectors to answer Inspection Preservation
queries that may arise Secretary
4.Guide and support 4.Conduct Cultural None 1 day Heritage &
cultural mappers Mapping Preservation
Secretary
5.Wait and monitor 5.Forward findings to None 15 days Heritage &
development on the CHAC Preservation
findings Secretary
6.Receive a copy of 6. Provide a copy of None 5 minutes Heritage &

the result or outcome the result of the Preservation
of the CHAC deliberation to the Secretary
deliberation thru email requestor thru email
7.Get a copy of the 7. Update the list of None 30 minutes Heritage &
updated registry of local registries of Preservation
properties properties Secretary
17 days and 41
TOTAL None
minutes
783
4. PRESERVATION OF HERITAGE SITES/STRUCTURES IN THE CITY OF
CEBU
Coordinate with Cebu City Building Official on ascertainment if structures affected by proposed
building constructions/renovation are proclaimed heritage structures in pursuant to the
granting of Building/ Renovation Permit by the said office.
Office or Division: CHAO/Heritage & Preservation Section

Type of Transaction: G2G- Government to Government
Who may avail: Office of the Building Official
Letter Request addressed to the Office Requesting Office
Head of Cultural Historical Affairs Office
(CHAO)
1. Send letter request 1.Receive letter of None 3 minutes Administrative
to Cultural Historical request and log the Officer V
Affairs Office (CHAO) communication
2.Wait for update 2.Check/verify status None 20 minutes CAO Assistant II/
regarding the request of subject structures Heritage and
Preservation
Section
3.Send OBO inspectors 3.Conduct Cultural None 15 Days CAO Assistant II/
to do joint inspection Mapping and site Heritage and
with CHAO personnel inspection Preservation
Section
4.Make a joint 4. Make a joint None 1 day Heritage and
inspection report with inspection report with Preservation
CHAO personnel OBO personnel Secretary
5. Receive the official 5. Reply in writing to None 30 minutes Community
endorsement or OBO re findings as Affairs Officer IV-
recommendation from verified during joint Division Head
CHAO on the findings inspection conducted
of the inspection and
make appropriate
action as regards the
Building/ Renovation
Permit application
based on CHAOs
recommendation
16 days and 53
TOTAL None
minutes
784
5. PROVISION OF ASSISTANCE TO VARIOUS PROGRAMS OF ARTISTS,
ART ORGANIZATIONS, NATIONAL GOVERNMENT ORGANIZATIONS
(NGO), PEOPLE’S ORGANIZATIONS (PO)
In adherence to its mandate, CHAO provides assistance to artists, arts organization, NGOs,
POs through its various programs. Each year, CHAO partners with different instrumentalities
of the government, private individuals and institutions to achieve this goal. CHAO define its
thrusts and priorities anchored on:
1. Program on Culture and Sustainable Development;
2. Program on Creativity and Artistic Development; and
3. Program on Unique Cebuano Identity.
Accordingly, interested individuals or groups may access CHAO assistance by submitting
letter requests addressed to the Division Chief three (3) months before the intended date of
implementation of projects or events.

G2G- Government to Government
Who may avail: Private and Public Entities/General Public
1. Proof of Residency Barangay of residency
2. Letter Request indicating the rationale Requestor
thereof
3. Detailed Program of Activity Requestor
1.Send letter of request to 1.1 Receive letter of None 3 minutes Administrative
Cultural and Historical request and log the Officer V
Affairs Office (CHAO) communication
1.2 Forward it to the None Administrative
Officer in charge for Officer V
review and appraisal
1.3 Review None 1 day Community
completeness of Affairs Officer II
documents and
initial appraisal
1.4 Prepare the None 1 day Community
Request Summaries Affairs Officer II
1.5 Forward the None Community

Request Summaries Affairs Officer II
to the Section in-
charge for review
and recommendation
785
1.6 Review the None 1 day Section In
Request Summaries charge
and provide
recommendation
1.7 Approve or None 1 day Community
Disapprove the Affairs Officer
recommendation IV-Division Head
2. Receive approval or 2.1 Send approval/ None 1 hour Driver 1 and
disapproval letter thru hand disapproval letter Administrative
carry delivery or via e-mail thru hand carry Officer V
and take note of the delivery or via e-mail
schedule 2.2 Make schedule None Administrative
for orientation Officer V
seminar on those
approve request
3. Attend the Orientation 3. Provide None 1 day Administrative
seminar Orientation seminar Assistant II
on those approved Planning
request Division
5 days, 1 hour
TOTAL None
and 3 minutes
786
6. SUPERVISION OF MUSEUM AS VENUE FOR VARIOUS ACTIVITIES
Use of Museum for the conduct of activities, exhibits, borrowing of museum materials,
artifacts, paintings, busts and other items. The traditional role of museums is to collect
objects and materials of cultural, religious and historical importance, preserve them,
research into them and present them to the public for the purpose of education and
enjoyment. These museums help to preserve and promote our cultural heritage. Museums
are a storehouse of old artefacts, sculptures, objects, history etc. It is through these activities
that the public will become educated and well informed of the events of the past.
Office or Division: Cultural and Historical Affairs Office (CHAO) Museum Section
G2G-Government to Government
Who may avail: Private & Public Entities
Public in General
For Museum Exhibits: Requestor
1. Letter Request
2. Valid ID
3. Profile of NGO/PO
4. Artists group or organization
5. Theme of Exhibit Catalogue
6. Short biography of the artist
7. Detailed program of activity
For Borrowing of Museum Items: Requestor
1. Letter Request
2. Requisition Slip for materials to be
borrowed
3. Detailed Program of Activity
For Museum Group Tour: Requestor
1. Formal Letter Request
2. Time of Museum visit
3. Profile of Museum visitors
(children/adults)
A. For Museum Exhibit: 1.1. Receive letter of None 3 minutes Administrative
request and log the Officer V
1.Submit Letter of communication Admin office
Request to Cultural and 1.2 Forward letter of None Administrative
Historical Affairs Office request to the Officer V
(CHAO) Museum Section to Admin office
check availability of
venue and plotting of
schedule
1.3 Check availability None 5 minutes Museum
of the venue Researcher II
787
1.4 Plots the schedule None Museum
of the events Researcher II
1.5. Submit to Head of None Museum
Cultural and Historical Researcher II
Affairs Office (CHAO)
for approval or
disapproval of the
request
1.6. Approve or None 4 hours Community
disapprove the letter Affairs Officer
of request IV-Division
Head
2. Take note of the 2.1 Inform the None 5 minutes Museum
schedule of the event and requestor the status of Researcher II
read the guidelines on the the letter of request
proper way to use the thru phone call or
Museum email
2.2 Send a copy of None Museum
the guidelines on Researcher II
proper way to use the
Museum thru email
3. Attend actual Conduct 3. Supervise the None 5 days Museum
of Museum Exhibit actual conduct of Researcher
Museum activities II/Organizer
B.) Borrowing of
Museum Materials,
Artifacts, Paintings,
Busts and Other Items
1.Submit formal letter

request to Cultural and 1.1 Receive letter of None 3 minutes Administrative
Historical Affairs Office request and log the Officer V
(CHAO) to borrow an item communication
from the Museum 1.2 Forward letter None Administrative
request to the Officer V
Museum Section
1.3 Check the None 15 minutes Museum
availability of the item Researcher II
1.4 Make None Museum
recommendation if the Researcher II
letter of request will
be granted or not
1.5 Submit the None Museum
recommendation to Researcher II
Head of Cultural and
Historical Affairs
Office (CHAO) for
approval or
disapproval of the
request
1.6. Approve or None 4 hours Community
of request
788
IV-Division
Head
2. Receive update 2. Inform the None 5 minutes Museum

whether the request has requestor of the status Researcher II
been approved or not of the letter of request
thru phone call or
email
3. Read the guidelines on 3.1 Send a copy of None 10 minutes Museum
the proper handling of the guidelines on Researcher II
borrowed item and proper of handling of
take note of the schedule borrowed item thru
date of the release of the email provided
item 3.2 Schedule the None Museum
release of the Researcher II
requested item
4. Get the borrowed item 4.1 Prepare pull out None 30 minutes Museum
slip and Condition Researcher II
Report
4.2 Release the item None Museum
Researcher II
5. Return the borrowed 5.1 Receive the None 30 minutes Museum
items on the day or a day borrowed item Researcher II
after 5.2 Check the None Museum
condition of the item Researcher II
borrowed
C.) Museum Group Tour
1.Submit formal letter 1.1. Receive letter of

request to Cultural and request and log the None 3 minutes Administrative
Historical Affairs Office communication Officer V
(CHAO) 1.2. Forward letter of None Administrative
request to the Officer V
Museum Section
1.3 Check the None 5 minutes Museum
availability of the Researcher II
venue
1.4 Plot the schedule None Museum
of the events Researcher II
1.5 Submit to Head of None Museum
Cultural and Historical Researcher II
Affairs Office (CHAO)
for approval or
disapproval of the
request
1.6 Approve or None 4 hours Community
of request IV-Division
Head
789
2. Take note of the action 2.1 Inform requestor None 5 minutes Museum
taken by the agency on of action taken if the Researcher II
the request and read the letter of request is
guidelines on the proper sent thru email
way to use of Museum 2.2 Furnish copy of None Museum
the guidelines on Researcher II
proper way to use the
Museum thru email
provided
3. Attend Actual Group 3. Supervise the None 1 day Museum
Tour actual conduct of Researcher
Group Tour II/Organizer
A. For Museum
Exhibit
A.) 5 days, 4
hours and
B. Borrowing of 13 minutes
Museum Materials, B.) 5 hours
Artifacts, Paintings, and 33
TOTAL Busts and Other None minutes
Items
C.) 5 days, 4
C. Museum Group hours and
Tour 13 minutes
790
DIVISION FOR THE
WELFARE OF THE
URBAN POOR
(DWUP)
EXTERNAL SERVICES
791
1. BENEFICIARY SELECTION PROCESS
To effectively execute the statutory and moral mandate of providing realizable housing
opportunities to those who need it the most
Office or Division: DWUP – Land Investigation Section

Who may avail: Affected Families of Court order demolition, conflagration, or government
project
1. Beneficiary Screening Tool Form DWUP
2. Court Order Demolition Notice or Fire Certificate Trial Court or
BFP Certificate
3. SIR Certification Slum Improvement & Resettlement Office
4. City Assessor’s Certification City Assessor’s Office
5. Provincial Assessor’ Certification Provincial Assessor’s Office
6. NHA Certification National Housing Authority
7. SHFC Certification Social Housing & Finance Corporation
8. Voter’s Certification Commission on Election
9. Barangay Clearance Barangay of applicant
10. Birth/ Marriage Certificate Phil. Statistics Authority
11. Certificate of Cohabitation (live-in) Office of the Attorney
12. Pag-ibig Certification PAG-IBIG Office
1. Fill up the 1.1 Check if form None 10 minutes Community
Beneficiary Screening completely filled out and Affairs Assistant
Tool Form explains the documentary II
requirements
DWUP-
1.2 Request documents 5 minutes Community
needed for his/ her Development
recommendation report Section
1.3 Conduct for Socio 2 hours Administrative
Economic Survey in the Assistant II
area of demolition or
Interview in DWUP office DWUP- Support
Services
Section
1.4 Furnish Socio Eco 30 minutes Administrative
report to Community Officer II
Development Worker
1.5 Validate Socio Eco 30 minutes DWUP- IT/
result in preparation of Records Section
Fact-finding Report
1.6 Prepare Fact Finding 1 hour
Report
792
2. Compile & Submit 2.1 Receive the required None 1 hour Community
required documents documents including Affairs Assistant
certificate of NO LAND II
HOLDINGS & NOT A
BENEFICIARY OF ANY
GOVT SOCIALIZED
HOUSING DWUP-
2.2 Endorse Fact Finding 10 minutes Community
Report and applicant Development
requirements to Section
Beneficiary Screening Unit
for checking & validation
and documents
2.3 Endorse the 1 hour
documents with validated
checklist to the LOCAL
HOUSING BOARD
Beneficiary Screening
Committee Secretariat;
then calls the applicant for
an interview
2.4 LHB-BSC prepare the 1 hour
Beneficiary Approval
Resolution then endorses
to the Local Housing Board
for approval of final
resolution to grant
applicant a home lot
2.5 BSC Secretariat None 30 minutes
transmit the LHB resolution
duly approved and signed
by the mayor to DWUP-
Community Organizing
including the BSC
Resolution
2.6 Prepare the Certificate 30 minutes Administrative
of Entitlement and Lot Officer II
Award based on the
approved BSC and LHB DWUP-
Resolutions of the qualified Records Section
beneficiaries
3. Receive the CELA 3. Release the CELA None 5 minutes Community
Affairs Assistant
II
DWUP-
Community
Development
Section
1 day and 30
TOTAL None
minutes
793
2. CLEARING OF ILLEGAL STRUCTURE WITHIN THE SOCIALIZED
HOUSING SITE OF CEBU CITY
The conduct of clearing a structure within the Socialized Housing Site of Cebu City due to
encroachment or structure built by a non bonafide beneficiary
Office or Division: DWUP – Land Investigation Section

Type of Transaction: (G2C) Government to Citizen
Who may avail: Homeowners Association, Community Worker, or Government Office
1. Board Resolution of HOA Officer of HOA under the City’s Socialized
Housing
2. Community Workers Fact Finding Report DWUP Community Development Section
3. Inspection Report Land Investigation Section
4. Notice of Violation DWUP Community Development Section
5. Local Housing Board Resolution LHB Secretariat
6. Certificate of Compliance LHB Secretariat
7. Legal Opinion City Legal
8. Notice of Implementation PROBE
1. Proponent (HOA or 1.1 Community None 5 minutes Community Affairs
DWUP Community Development Worker Assistant II
Worker) file a receive the complaint
complaint report DWUP-
Community
Development
Section
1.2 Community Worker 3 hours Administrative
along with Land Assistant II
Investigation Officer & DWUP- Land
Technical Survey Team Investigation
conduct an ocular Section
inspection and
investigation based on Engineering Aide
the following: II
- lot area DWUP- Technical
- structure materials Section
- occupant
- documents such as
Entry Permit, CELA,
HOA Master List, Tax
Declaration/ TCT
1.3 Land Investigation 30 minutes Administrative
Officer furnish Assistant II
investigation report
DWUP- Land
Investigation
Section
794
1.4 Community Worker 30 minutes Community Affairs
provide fact finding Assistant II
report
DWUP-
Community
Development
Section
1.5 Community None 30 days Community Affairs
Workers send Notice of Officer II
Violation three times
(3X) advising the DWUP- Land
alleged beneficiary/ ISF Investigation
to explain or remove Section
the encroached
structure
1st Notice
2nd Notice
3rd Notice
10 working days every

after Notice
As per RA 7279,
Section 28(c.1)
1.6 If no appropriate 15 days Community Affairs
response or action by Officer II
the alleged party, then DWUP- Land
Land Investigation Investigation
Head endorse to Local Section
Housing Board the
documents asking for a Local Housing
resolution to clear the Board
illegal structure based
on findings and if
approved by LHB, to
issue Certificate of
Compliance
As per RA 7279,
Section 28
2. Receive the copy of 2. After receiving the None 1 hour Community Affairs
the implementation LHB resolution and Officer II
notice Certificate of
Compliance, DWUP DWUP- Land
endorse request to Investigation
PROBE for notice and Section
implementation
45 days, 5
minutes
795
3. FINANCIAL ASSISTANCE TO AFFECTED FAMILIES OF DEMOLITION
That should relocation not be possible within the said period, financial assistance in the amount
equivalent to the prevailing minimum daily wage multiplied by sixty (60) days shall be extended to
the affected families by the local government unit concerned as mandated by Republic Act 7279
Office or Division: DWUP- Community Development Section

Type of Transaction: (G2C) Government to Client;
Who may avail: Urban poor applicants
1.Issued Writ of Demolition Municipal Trial Court or Regional Trial Court
2.Minutes of Pre-Demolition Conference Presidential Commission for the Urban Poor
3.Sheriff Certification Municipal Trial Court or Regional Trial Court
4.Barangay Certification Barangay where affected beneficiary belongs
5.Valid ID of Affected Beneficiary Applicant
6.Community Worker’ s Report with List of DWUP- Community Development Section
Affected Families
7. Local Housing Board Resolution Local Housing Board Secretariat
8.Certificate of Appropriation Balance City Budget Office
9. Certificate of Availability of Fund City Treasurer’s Office
10. Sangguniang Panglungsod Resolution Sangguniang Panglungsod Secretariat
11.Obligation Request Voucher DWUP- Administrative Section
1. Submit to DWUP 1.1 Receive the None 30 minutes Community Affairs
Community Worker to documents Assistant II
facilitate Financial necessary to initially
Assistance request the financial
assistance (Writ of
Demolition, PDC
Minutes, Sheriff DWUP – Community
Certification, Valid Development Section
ID) for verification if
documents are
complete and true
1.2 Prepare the 30 minutes
Fact-Finding Report
to file request for
1.3 Endorse the 5 minutes
report to the Local
Housing Board for a
Resolution
requesting for the
1.4 Request for None 10 minutes Administrative Officer
Certificate of II
Appropriation
Balance at City DWUP –
Budget Office Administrative Section
796
1.5 Request for 10 minutes
Certificate of
Availability of Fund
at City Treasurer’s
Office
1.6 Endorse LHB 5 minutes
Resolution, CAB &
CAF to Sangguniang
Panglungsod for a
Resolution to
approve the financial
assistance thru SP
Committee
Chairman on
Housing
1.7 Once SP 15 minutes
Resolution is
received, Admin
Section prepare the
Obligation Request
Voucher for payroll
processing
Voucher to City
Budget for signature
voucher to
Accounting for audit
and approval
1.10 Then endorse 10 minutes
to CTO for cash
disbursement once
approved by audit
and signed by the
City Accountant
2. Prepare valid Coordinate with 10 minutes Administrative Aide III
identification to claim CTO and beneficiary
the financial assistance clients the schedule DWUP –
at City Treasurer’s of release for the Administrative Section
Office financial assistance
2 hours and
TOTAL None
25 minutes
797
4. ISSUANCE OF CERTIFICATE FOR TEMPORARY ELECTRICAL PERMIT
CONNECTION – “LET THERE BE LIGHT PROGRAM”
To provide a certification for Temporary Electrical Connection to the urban poor constituents of the
City of Cebu under Socialized Housing Program and to the indigents of the city residing in private
lots in accordance to the criteria and requirements set (Executive Order 043 issued by the former
Mayor Michael L. Rama)
Office or Division: DWUP- Support Services

Type of Transaction: (G2C) Government to Client;
Who may avail: Urban poor applicants
1. Picture of Structure with the applicant standing Applicant
in front of the house applied
2. Receipt for DWUP Certification Fee City Treasurer’s Office
3. Certified True Copy of Lot Tax Declaration City Assessor’s Office
4. HOA Certification with a photocopy of any Valid Home Owners Association
ID of HOA President (if Member of HOA)
5. Photocopy of any valid ID (preferably Voter’s ID Applicant
or Voters Certification)
6. Barangay Certification and a photocopy Barangay where applicant belongs
7. Photocopy of Community Tax Certification City Treasurer’s Office
(Cedula)
8. Photocopy of Birth Certificate (if single) or Philippine Statistics Office
Photocopy of Marriage Contract (if married)
9. Sketch Map From Main Road to Site Applicant
10. Notarized Undertaking and a photocopy (Form DWUP- Let There be Light Receiving
is FREE)
11. Notarized Affidavit of House Ownership (Form DWUP- Let There be Light Receiving
is FREE)
12. Affidavit of Not under any HOA (if not a DWUP- Let There be Light Receiving
member of HOA) (Form is FREE)
13. Notarized Affidavit of no Consent or Notarized DWUP- Let There be Light Receiving
consent from the Lot Owner (for Private Only)
(Form is FREE)
14. 2 Copies of OBO forms with a signature from Office of the Building Official
OBO Engineers (Form is FREE)
1. Proceed to Let Let There Be Light None 10 minutes Administrative
There be Light – Receiving Clerk orient Aide III
Receiving Desk to get the necessary
the Application requirements to qualify DWUP Support
Requirements Services
2. Submit all 2.1 Check all the None 15 minutes Administrative
requirements for the requirements if complete Aide III
application and true
2.2 Encode application 5 minutes DWUP Support
information of client Services
2.3 Forward to inspection 2 minutes
798
team for ocular
inspection if structure will
qualify as set in the
guidelines
2.4 Inspector conduct 2 hours
inspection and evaluates
the structure
2.5 Inspector submit the 3 minutes
inspection report to the
LTBL encoding staff
2.6 Prepare DWUP Php40.00 5 minutes

Certification for approval
signature by the Division
Chief
3. Receive the DWUP 3.1 Release to applicant None 2 minutes Administrative
Certification for the the Certification for Aide III
Temporary Electrical Temporary Electrical
Connection and all Connection and all other DWUP Support
other documents for documents Services
submission to OBO
and VECO
3.2 Advise client to 3 minutes
proceed to OBO for their
payment, contacts their
contracted electrician and
submits documents to
VECO
Php40.00 2 hours and 45

TOTAL
minutes
799
5. ISSUANCE OF CERTIFICATE OF FULL PAYMENT
To issue certification as proof of full payment to the loan Program granted by the Cebu City
Government thru its Socialized Housing Program.
Office or Division: DWUP- Financial Monitoring

Who may avail: Beneficiary in the City’s Socialized Housing Program
1. Photocopy of Notarized MOA between the City Applicant Beneficiary
of Cebu and the Community Association
2. Original Copy of the Individual Ledger prepared DWUP- Financial Monitoring Staff
and signed by the assigned Financial Monitoring
staff
3. Photocopy of Master list of beneficiaries with DWUP- Community Development Worker
loan apportionment with complete signature of (Assigned in the HOA)
concerned DWUP Personnel and signed by the
City Mayor
4. Original Copy of Payment receipts for Applicant Beneficiary
verification
5. Approved Subdivision Plan City Planning and Bureau of Lands
6. Certificate of Good Standing from Homeowners Homeowners Association signed by the HOA
Association President
7. DWUP Certification Fee (40.00) DWUP- Financial Monitoring Staff
8. Technical Description Contracted Surveyor (private is optional)
9. Photocopy of 2 Valid IDs Applicant Beneficiary
PERSON
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS RESPONSIB
BE PAID TIME
LE
1. Fill up Assessment 1.1 Give to applicant None 5 minutes Administrati
Form to request for the checklist for the ve Aide VI
Certificate of Full issuance of certificate
Payment of full payment DWUP
Financial
Monitoring
2. Proceed to assigned 2.1 Check the record None 3 minutes COMMUNIT
community organizer to Y AFFAIRS
request for Certificate of 2.2 Conduct ocular 4 hours ASSISTANT
Actual Occupancy inspection for II
verification of actual DWUP-
occupancy Community
2.3 Prepare the 15 minutes Development
Certification of Actual
Occupancy after
verification
2.4 Endorse 2 minutes
certification to FMU
2.5 Prepare None 10 minutes COMMUNIT
certification based on Y AFFAIRS
record and ocular ASSISTANT
800
inspection II
2.6 Endorse 2 minutes DWUP-
certification to FMU Community
2.7 Informs via text or 5 minutes Development
call to submit all other
documents to FMU
3. Submit required 3.1 Check the None 15 minutes Administrativ
documents for the documents submitted e Aide VI
Issuance of Certificate of if complete and true
Full Payment to DWUP
Financial Monitoring 3.2 Prepare the 10 minutes Financial
Certification of Full Monitoring
payment
3.3 Endorse to the 5 minutes
authorized person for
approval & signature
4. Receives his/ her 4. Release the None 5 minutes Administrativ
Certificate of Full Certificate of Full e Aide VI
Payment Payment
DWUP
Financial
Monitoring
6 hours and
TOTAL NONE
17 minutes
801
6. ISSUANCE OF DEED OF ABSOLUTE SALE
To facilitate Transfer Ownership (Title) to fully paid beneficiaries under the City’s Socialized
Housing Program
Office or Division: DWUP – Support Services

Who may avail: Fully Paid Beneficiaries under the City’s Socialized Housing Program
1. Certificate of Full Payment DWUP – Financial Monitoring
2. Technical Description Contracted Surveyor (private)
3. Master list of Home owners Association DWUP – Community Worker
4. Photocopy of Notarized MOA between City of Applicant
Cebu and the Homeowners Association
5. Approved Subdivision Plan City Planning
6. Certified True Copy of Mother Title Registry of Deeds
7. Certified True Copy of Tax Declaration City Assessor
8. Photocopy of 2 Valid IDs Applicant
9. Homeowners Association Certification Homeowners Association of Applicant
1. Fill up Assessment 1.1 Provide checklist for None 5 minutes Community Affairs
Form to request the Deed of Sale Assistant II
issuance of DEED of Issuance DWUP- Support
SALE Services
2. Submit all 2.1 Check the None 15 minutes Community Affairs
documents required documents submitted Assistant II
2.2 Prepare Draft- Deed 25 minutes
DWUP- Support
of Sale Services
2.3 Endorse Draft to 5 minutes
City Legal for review
and legal opinion
2.4 Endorse the Legal 5 minutes
Opinion to the Local
Housing Board for
asking Sangguniang
Pangalungsod to pass a
resolution authorizing
the mayor to sign the
Deed of Sale
2.5 Endorse the LHB 5 minutes
Resolution to the SP
Committee Chairman
on Housing to sponsor
a Resolution
Authorizing the Mayor
to sign the Deed of Sale
2.6 Endorse City Legal 5 minutes
802
Opinion, LHB
Resolution, SP
Resolution & Deed of
Sale to City
Administrator for review
and countersign
2.7 Sign the Deed of 5 minutes City Mayor
Sale
3. Receive the Deed Release the Deed of None 5 minutes Community Affairs
of Sale Sale to the client and Assistant II
advises him/ her for the
succeeding procedures DWUP- Support
to process Transfer Services
Certificate of Title
1 hour and
TOTAL None
15minutes
803
7. ISSUANCE OF DWUP CERTIFICATION
A certification issued to the clients or association for various Purposes such as DHSUD
accreditation, Transfer Tax Exemption, Beneficiary Screening, House Repair approval,
Entry of construction materials and others relating to Socialized Housing Program.
Office or Division: DWUP- Financial Monitoring Unit

Who may avail: Urban Poor Associations or Individual Beneficiaries
& Other Key Shelter Agencies
Urban Poor Associations or Beneficiary
1. Homeowners Association Certification HOA where the beneficiary belongs
Key Shelter Agencies
1. Letter Request Requesting Govt. Agency
1.Fill up Assessment 1.1 Forward the None 2 minutes Administrative Aide I
Form in Public request to Financial
Assistance Desk Monitoring Unit; DWUP PACD
(PACD) to request 1.2 Verify on FMU 5 minutes
for DWUP record if the client or
Certification association is under
our Socialized
Housing Program
2. Proceed to CTO to 2.1 Receive payment Php 40.00 5 minutes City Treasurer’s Office
pay fee for DWUP
Certification 2.2 Prepare DWUP 15 minutes Administrative Aide VI
Certification based on
the verified
Assessment Form
from the assigned
Community Worker
2.3 Get the proof 2 minutes DWUP Financial
payment Monitoring
2.4 Approve & signs 2 minutes Division Chief
the Certification
3. Receive DWUP 3. Release the DWUP None 5 minutes Administrative Aide VI
Certification Certification
DWUP Financial
Monitoring
TOTAL Php 40.00 36 minutes
804
INTERNAL SERVICE
1. CONDUCT OF SOCIO-ECONOMIC SURVEY

To determine and gather information from the families affected by demolition, conflagration,
re-blocking, clearing of communal space and or government project in order to make the
necessary action and provide the appropriate assistance
Office or Division: DWUP – Support Services

Who may avail: Key Shelter Agency; Cebu City Government
1. Letter Request Requesting Party
2. Writ of Demolition; or Municipal/ Regional Trial Court
3. Memorandum of Agreement Government Office (Implementing Project)
4. Socio Economic Survey Form DWUP Support Services
1. Endorse letter 1.1 Plot the schedule None 5 minutes Community Affairs
request for socio eco and needed Assistant II
survey manpower to conduct
the socio-economic DWUP- Support
survey Services
1.2 Schedule 3 minutes Community Affairs

transportation needed Assistant II
for the activity
DWUP- Community
Development Section
1.3 Orient the 10 minutes Administrative Aide III
manpower/ team
involved as to DWUP- Support
purpose, location, Services
affected structures or
families and form to be
used
1.5 Socio Eco 5 hours & 20 Job Order Personnel
personnel conduct the minutes under Socio Eco
survey based on Project
Master list and DWUP
Support Services
• 5 minutes per
respondent (60
respondents)
• 20 minutes travel
time
1.6 Collate the 10 minutes Administrative Aide III
accomplished form
1.7 Submit to the 3 minutes DWUP- Support
805
Support Section Head Services
for logbook
1.8 Endorse all the None 3 minutes Community Affairs
accomplished forms to Assistant II
IT/ Records Section DWUP- Support
for encoding Services
1.9 IT furnish the 20 minutes Administrative Aide III
consolidated/
summary report with DWUP- IT/Records
the signature of the IT Section
encoder
Summary Report to
the Community
worker, Community
Development Section
Head, and Division
Chief for approval &
signature
2. Receive the Endorse the signed None 5 minutes Community Affairs
requested SOCIO and approved SOCIO Assistant II
ECO SURVEY ECO SURVEY
REPORT to the DWUP- Support
requesting party Services
7 hours and
TOTAL None
14 minutes
806
FORT SAN PEDRO
EXTERNAL SERVICES
807
1. COLLECTION OF ADMISSION FEES AND PARKING FEES
This service caters to students, local and foreign tourist who wants to visit and see the
historic site of Fort San Pedro. An entrance fee will be charged subject to the guidelines set
by the Cebu City Government.
Office or Division: FORT SAN PEDRO – OFFICE OF THE MAYOR

Who may avail: Students; Local Residents; Domestic Tourists; Foreign Tourist
1. ID for Student, PWD (person with disability) and Provided by the guest
Senior Citizen’s ID for discounts purposes
PROCESSING PERSON
TIME RESPONSIBLE
1. Inquire 1. Inform the guest of None 2 minutes Cashier
regarding the amount to be
entrance fee paid
and parking fee
at Fort San
Pedro
2. Pay entrance 2.1. Receive Entrance: 6 minutes Cashier
fees and parking payment Regular – 30.00
fees Senior/PWD– 24.00
2.2. Issue Official Student – 20.00
Receipt
Parking:
Bus – 30.00 per hour
Car – 15.00 per hour
Motorcycle – 10.00
per hour
3. Receive 2.Release official None 2 minutes Cashier
official receipt receipt
Entrance Fees:
Regular – 30.00
Senior/PWD – 24.00
Student – 20.00
TOTAL 10 minutes
Parking Fees:
Bus – 30.00/ hour
Car – 15.00/hour
Motorcycle –
10.00/hour
808
2. OTHER SERVICES
2.1. VIDEOS AND PHOTOSHOOTS
Videos/documentary and photoshoots can be done at the Fort San Pedro grounds subject
to the guidelines set by the Cebu City Government.

Classification: Technical / Tourism
Who may avail: Local or Foreign Tourists/Guests
None Not Applicable
1.Approach the front 1. Entertain the client None 5 minutes Receptionist
desk for inquiry (explains the Do’s and
Don’ts during the
documentary/
pictorials)
2. Fill out registration 2.1 Check the filled-up None 3 minutes Receptionist
form form
2.2 Instruct the client
to pay at the cashier
3. Pay at the cashier 3.1 Receive payment P500.00 6 minutes Cashier
3.2 Issues Official

Receipt
4. Receive official 4. Release official None 2 minutes Cashier
receipt receipt
809
3. RESERVATION OF VENUES FOR FUNCTIONS AND EVENTS
3.1. QUERIES THRU TELEPHONE

Bookings and reservations through telephone call are entertained from individual or
organization who wants to use the Fort San Pedro grounds and its facilities.

Who may avail: Local/Foreign Guest
None Not Applicable
1. Inquire the 1. Entertain the client
availability of the Fort (discuss about rentals Fort San Pedro
None 5 minutes
San Pedro through and venue date Staff
telephone call availabilities)
2. Book/reserve for 2. Plot the venue for Reservation
pencil booking None 5 minutes
the venue Officer
810
3.2. WALK-IN GUESTS/CLIENTS
Any individual or organization can use the Fort San Pedro grounds and its facilities subject to
the guidelines set by the Cebu City Government.

Who may avail: Local/Foreign Guests
None Not Applicable
PROCESSING PERSON
TIME RESPONSIBLE
1. Approach the 1. Discuss about None 5 minutes Reservation
Reservation policies and the Officer
Officer rental venue
2. Fill out 2. Prepare Contract None 10 minutes Reservation
reservation form Officer
3. Sign Contract 3.Instruct client to None 2 minutes Reservation
pay to the cashier Officer
4. Pay for the 4.1 Receive (Courtyard) 6 minutes Cashier
venue rented payment Mon-Thu – 5,500.00
Fri-Sun – 6,500.00
4.2 Issue official (Bastion)

receipt Mon-Thu - 3,500.00
Fri-Sun – 4,500.00
5.Receive 5.Release official None 2 minutes Cashier

official receipt receipt
6. Present 6. Give a copy of the None 2 minutes Reservation
official receipt to contract Officer
the Reservation
Officer
(Courtyard)
Mon-Thu – 5,500.00
Fri-Sun – 6,500.00
(Bastion) 27 minutes
TOTAL
Mon-Thu –
3,500.00
Fri-Sun – 4,500.00
811
MARKET OPERATIONS
DIVISION
(MOD)
EXTERNAL SERVICES
812
1. ISSUANCE OF MARKET CERTIFICATION
Certification is issued to market stallholders/space occupants for various purposes like

business permit and utility connection application and the like.
Office or Division: Market Operation Division

Who may avail: Those who are Legitimate Stallholders/Space Occupants of
Cebu City Markets
1. CTO Certificate of No Delinquency City Treasurer’s Office
2. Special Power of Attorney (SPA) if a Requestor
representative
3. Official Receipt for Market Certification Fee City Treasurer’s Office
1. Apply for Market 1. Issue payment slip None 1 minute Market Unit in
Certification for Market Charge
Certification Fee
2. Present payment 2. Issue official receipt P40.00 10 minutes CTO Collector
slip to CTO Collector of the amount paid for assigned at
and pay for the Market Certification MOD
Market Certification
Fee
3. Present CTO 3.1. Check records of None 10 minutes Market Unit in
Certificate of No Market Inventory Charge
Delinquency and 3.2. Interview None
Official Receipt of stallholder as to
amount paid for purpose of the market
Market Certification to certification
Market Unit-in charge 3.3. Issue and None
countersign market
certification
4. Submit market 4.1. Review and None 2 minutes Administrative
certification and assess Market Staff
requirements to in- Certification issued by
charge Administrative the Market unit in
Staff of the charge and
Administrative requirements
Section 4.2. Forward market
certification to Market
Administrator
4.3. Sign Market None 1 minute Market
Certification Administrator
5. Receive signed 5. Release Market None 1 minute Executive
Market Certification Certification Assistant
813
2. Issuance of Special Market Activity Permit
Permission granted to those who intend to conduct special activities within the market vicinity
Who may avail: Those who want to conduct special activities and/or promotions in
the premises of Cebu City Markets such as sampling and selling of
product, signage and billboard posting, flier/brochure distribution,
among others
1. Letter of Intent addressed to: Applicant
Irvin A. Cabales
Market Administrator
Market Operations Division
Cebu City
2. Sketch Map/Area of Activity approved by the Applicant
Market Unit in charge where the special
activity will be conducted
3. Business Permit in Cebu City or City Treasurer’s Office
DTI/SEC Certificate Department of Trade & Industry/
Securities & Exchange Commission
4. Official Receipt for Special Market Activity City Treasurer’s Office
Permit Fee
PROCESSING PERSON
TIME RESPONSIBLE
1. Submit letter 1. 1. Assess None 4 minutes Administrative
of intent to the submitted letter of Staff
Administrative intent
Staff 1.2. Interview client
as to purpose of
activity and specific
details such as date,
time and area of
activity
2. Get and fill in 2. Issue Special None 1 minute Administrative
Special Market Market Activity Staff
Activity Permit Permit Application
Application Form to applicant
Form
3. Submit duly 3. Review and pre- None 5 minutes Market Unit In-
accomplished approve the Special charge
Special Market Market Activity
Activity Permit Permit Application
Form with Form by affixing
sketch map his/her signature in
where the the Market unit in
activity will be charge column
conducted to
the Market unit
814
in charge
4. Pay special 4. Issue official P20.00 per hour 10 minutes CTO Collector
market activity receipt of the assigned at MOD
permit fee to amount paid
City Treasurers
Office
5. Submit pre- 5.1. Receive and None 5 minutes Market Unit In-
approved assess the charge
Special Market submitted
Activity Permit application form and
Application requirements
Form together 5.2. Forward Special
with the Letter Market Activity
of Intent, Permit form and
Business Permit requirements to the
in Cebu City or Market Administrator
DTI/SEC
5.3. Approve and None 5 minutes Market
Certificate,
sign the Special Administrator
Sketch Map and
Market Activity
Official Receipt
Permit
to
Administrative
Staff of
Administrative
Section
6. Receive the 6. Release the None 1 minute Administrative
approved approved Special Staff
Special Market Market Activity
Activity Permit Permit
TOTAL P20.00/hour 31 minutes
815
3. RELEASE OF CONFISCATED ITEMS
Release of goods and/or items confiscated by the enforcement team of Market Operations
Division

Who may avail: Those who were issued with a Confiscation Certificate (CC) for
placing unnecessary boxes, crates, containers or any other items that
obstruct the free passage of the buying public within the vicinity of the
Cebu City Markets
1. Confiscation Certificate (CC): MOD

2. Sketch Map/Area of Activity approved by the Applicant
Market Unit in charge of where the market
stall/space is located
3. Business Permit in Cebu City or DTI/SEC CTO or DTI/SEC
Certificate
4. Official Receipt of the penalty/charges paid CTO
1. Present 1. Check the record None 10 minutes Guard on Duty/
Confiscation on log book and verify Warehouse In-
Certificate to the MOD confiscation certificate Charge
warehouse in charge
2. Fill up/ Accomplish 2. Issue and sign
Request for Release Request for Release
Form form for processing
3. Present 3. Schedule the client None 10 minutes Education

confiscation certificate for a seminar Section In-
& request for release Charge
form to the Education
Section In-Charge
4. Attend the 4.1. None 1 hour Market
scheduled seminar at Administer/conduct Supervisor
MOD Satellite Office, the Seminar to the
UNIT3 Carbon Market client
4.2 Sign the
Education section
column of the
Request for Release
form
5. 5.
a. Pay penalty/ a. Issue official P500.00 a. 10 minutes a. CTO
charge, or receipt of the Collector
amount paid assigned to
816
MOD
b. Render b. Schedule the None b. 4 hours of b. Community

community client for community community service In-
service service and sign service Charge
request for release
form after the
completion of
community service
6. Proceed to Records 6.1. Encode the None 2 minutes Records In-

In-Charge necessary information Charge
in the computer as
follows:
• OR No. & Date
• Amount paid
• or specify that
the violator has
rendered
community
service
6.2. Countersign
request for release
form
7. Present the 7.1. Encode None 5 minutes Administrative
confiscation certificate Confiscation staff
and request for Certificate control
release form to the number, confiscated
Administrative Staff in item, type and
charge quantity, the date and
place it was
confiscated, name of
the owner and penalty
either fee or
community service
7.2. Forward the
Confiscation
Certificate and
Request for Release
to the Market
Administrator
7.3. Approve the None 1 minute Market
release of confiscated Administrator
item and sign
Confiscation
Certificate and
Request for release
form
8. Receive 8. Release None 1 minute Administrative
confiscation certificate confiscation certificate Officer
and request for and request for
release form release form
817
9. Present the 9. Assess approved None 10 Minutes Guard on Duty/
confiscation certificate and signed Warehouse In-
and request for confiscation certificate Charge
release form signed and request for
by Market release form
Administrator
10. Claim confiscated 10. Release None 30 minutes Guard on Duty/
item at warehouse confiscated item Warehouse In-
Charge
a. P500.00 a. 2 hours &
19 minutes
TOTAL
b. None b. 6 hours & 9
minutes
818
4. RENEWAL OF CONTRACT OF LEASE
Written agreement through which the City of Cebu conveys renewal of possession and
occupancy of stallholders for a period and for specified rent of any portion of its market
buildings, stalls or spaces

Who may avail: Those who have been awarded the right to lease a market stall or
space with a secured old contract
1. Certificate of No Delinquency issued by the City CTO
Treasurer's Office
2. Official Receipt of the amount paid for Market CTO
Certification
3. Business Permit (Tax Clearance) CTO
4. Old Contract of Lease Lessor
5. Comelec Certification COMELEC
6. Cedula CTO
1. Submit 1. Verify submitted None 20 minutes Assigned
requirements to the requirements Verifier
assigned verifier 1.2. Instruct the Client
to pay the Market
Certification and
Stallholder ID fee
2. Pay the 2. Receive payment P115.00 15 minutes CTO Collector
corresponding and issue Official assigned at
amount to CTO Receipt MOD
Collector
3. Submit verified 3.1. Evaluate verified None 5 minutes Market Unit In-
requirements to requirements Charge
Market Unit In- 3.2. Issue and
Charge countersign market
certification
3.3. Forward Market
Certification to the
Market Administrator
for approval
3.4. Approve and sign None 1 minute Market
market certification Administrator
4. Apply for 4.1. Encode and print None 5 minutes Encoder/
Stallholder I.D. to new contract/ affidavit ID In-Charge
the Encoder/ID In- 4.2. Take picture and
Charge print ID
5. Attend 5. Orient stallholders/ None 1 hour In- Charge
scheduled seminar space occupants on Personnel
market rules and
819
regulations stated in
the contract
6. Review, sign 6.1. Receive, review None 15 minutes In- Charge
and submit 3 and sign the contract Personnel
copies of the 6.2. Forward contract None 5 days (1) Market Unit
contract to market (signed by stallholder) in Charge,
unit in-charge to (1) Market Unit in (2) Market
Charge, (2) Market Administrator
Administrator and (3) and;
City Administrator for (3) City
signature Administrator
6.3. Notarize contract (Refer to City 1 day Assigned City
of lease Attorney’s rate for Attorney
notarial fee)
7. Receive new 7. Release new and None 1 minute Assigned
contract of lease notarized lease Releasing
contract Personnel
TOTAL P115.00 plus 6 days, 2
notarial fee hours & 2
minutes
820
OFFICE OF THE
MUSLIM AFFAIRS AND
INDIGENOUS
CULTURAL
COMMUNITIES
(OMAICC)
EXTERNAL SERVICES
821
1. CONDUCT OF FEEDING PROGRAM IN VARIOUS MUSLIM COMMUNITIES
The office promotes Health and Nutrition Program for the Muslim communities.
Office or Division: Office of the Muslim Affairs and Indigenous Cultural Communities
Who may avail: All Muslim communities
1. Letter Request addressed to OMAICC Prepared by the requestor
Office Head
Feeding Program
1. Submit the letter 1.1. Receive the None 2 minutes Receiving Officer
request at the letter request
OMAICC Office
1.2. Verify the None 30 minutes Office Head
request
1.3. Discuss with the None 30 minutes Office Head
office staff about the
necessary
preparations
1.4. Coordinate with None 1 day Office Staff
barangay officials
1.5. Finalize the date None Office Staff

of the activity
2. Participate to the 2. Conduct the None 4 hours Office Staff

program feeding program
1 day, 5 hours
Total None
and 2 minutes
822
2. CONDUCT OF MEDICAL MISSION IN VARIOUS MUSLIM COMMUNITIES
The office aims to reach out to less privileged Muslim individuals who are in need of basic
medical care and treatment.
Who may avail: All Muslim communities
1. Letter Request addressed to OMAICC Office Prepared by the requestor
Head
1. Submit the letter 1.1. Receive the letter None 2 minutes Receiving Officer
request at the request
OMAICC Office 1.2. Verify the request None 30 minutes Office Head
1.3. Discuss with the None 1 hour Office Head
office staff about the
necessary
preparations
1.4. Coordinate with None 1 day Office Head
PHN for medical
supplies
1.5. Seek for None 7 days Office Head
volunteer doctor/s
from private/ gov’t.
sector
1.6. Prepare the None 1 day Office Staff
venue and materials a
day before the
medical mission
2. Participate to the 2. Conduct the None 6 hours Office Staff w/
program medical mission Medical
Volunteers
Total None 9 day, 7 hours
and 32 minutes
823
3. ISSUANCE OF CERTIFICATION FOR MARRIAGE, TRIBE AND/OR
RELIGION
The office provides Certification to the Balik-Islam and Muslim individuals who cannot secure
marriage/ tribal and religion certificate for legal or other purposes.
Who may avail: All Muslim Individuals
1. Letter Request addressed to OMAICC Office Head Prepared by the requestor
2. Affidavit of 2 disinterested persons (duly notarized) Notary Public
3. Photocopy of Proof of identification Prepared by the requestor
1. Submit the letter 1.1. Receive the letter None 2 minutes Receiving officer
request and required request and
documents at the requirements
OMAICC Office 1.2. Verify the None 10 minutes Receiving officer
submitted documents
2. Claim the requested 2.1. Prepare the None 15 minutes Office Staff
certificate requested certificate
2.2. Approve the None 1 hour Office Head
requested Certificate
2.3. Release the None 15 minutes Office Staff
requested certificate
2.4. File a copy of the None 1 minute Office Staff
released certificate
Total 1 hour and 43
None
minutes
824
4. PROVISION OF ASSISTANCE FOR OVERSEAS FILIPINO WORKERS IN
ARABIC- ENGLISH TRANSLATION
The office provides assistance to our Overseas Filipino Workers who need help in Arabic-
English translation.
Who may avail: Mosque located in Cebu City
Head
2. Photocopy of documents Complied by the requestor
3. Proof of Identity Complied by the requestor
AGENCY ACTIONS
CLIENT STEPS BE PAID TIME RESPONSIBLE
1. Submit the letter 1.1. Receive and None 5 minutes Receiving Officer
request and required verify the letter
documents request and the
required documents
1.2. Approve the None 10 minutes Office Head
request
1.3. Assign personnel None 5 minutes Office Staff
to translate the
document
1.4. Translate the None 1 day Translator
document submitted
2. Claim the translated 2. Release the None 5 minutes Office Staff

document translated document
1 day and 25
Total None
minutes
825
5. PROVISION OF ASSISTANCE IN SECURING THE PERMIT FOR THE
CONDUCT OF MUSLIM CULTURAL EVENTS
The office assists the individuals or organizations who are organizing Muslim Cultural
event/s in securing the permit from the Local Government Unit.
Who may avail: Muslim Individuals or organizations in Cebu City
Head
2. Photocopy of SEC Registration (if Complied by the requestor
applicable)
3. Barangay Certificate Respective Barangay of the Mosque where
the individual/ organization is located
1. Submit the 1.1. Receive and None 5 minutes Receiving Officer
requirements for verify the required OMAICC
processing of the documents
request 1.2 Prepare None 15 minutes Office Staff
endorsement of the OMAICC
request to the Office
of the Mayor
1.3. Approve the None 1 day Office Head
request
1.4. Forward the None Office Staff
request together
with the submitted
documents to the
Office of the Mayor
for approval
2. Wait for the approval 2.1. Receive the None 1 day Receiving Officer
from the Office of the endorsement letter Office of the
Mayor and supporting Mayor
documents from the
OMAICC
2.2. Approve the Mayor or his
request authorized
representative
Office of the
Mayor
2.3. Get the None 35 minutes Office Staff
approved request OMAICC
and permit from the
Office of the Mayor
826
3. Claim the requested 3.1. Release the None 3 minutes Office Staff
permit approved document/ OMAICC
permit
3.2. File a copy of None 2 minutes Office Staff
the approved permit OMAICC
2 days and 1
Total None
hour
827
6. PROVISION OF BURIAL ASSISTANCE FOR TRANSPORTATION AND
PROCESSING OF TRAVEL DOCUMENTS
The office gives assistance to the family in transporting the cadaver to the cemetery and
processing of travel documents if transporting the cadaver to another municipality/ city.
Who may avail: All Muslim Individuals
1. Letter Request addressed to OMAICC Prepared by the requestor
Office Head
2. Death Certificate, if traveling to another Cebu City Health Department
municipality/city
1. Submit letter 1.1. Receive and verify None 5 minutes Receiving Officer
request and the letter request and
supporting supporting document
document at the 1.2. Assist the family in None 2 hours Receiving Officer
OMAICC Office processing the death
certificate
1.3. Contact Department None 15 minutes Office Staff
of General Services
(DGS) for the request of
vehicle (for
transportation)
1.3. Approve the request None 1 hour Department of
for vehicle General Services
(DGS)
1.4. Receive None 20 minutes Receiving Officer
confirmation on the
availability of vehicle
from the dispatch team
of DGS-ERRMM
2. Receive 2.1. Inform the client on None 10 minutes Office Staff
notification on the the status of the request
status of the request 2.2. Coordinate with the None 15 minutes Office Staff
and the details of assigned driver and the
the assigned vehicle requestor for the
and driver dispatch of the vehicle
on the scheduled date
4 hours and 5
Total None
minutes
828
OFFICE OF THE
SENIOR CITIZENS
AFFAIRS (OSCA)
EXTERNAL SERVICES
829
1. ISSUANCE OF PURCHASE SLIP/ BOOKLET FOR MEDICINE/
GROCERY
Provision of Purchase Booklet to Senior Citizens for the right information about the
privileges and discounts of Senior Citizens as stated in RA 9994
Office or Division: Office of the Senior Citizen’s Affairs (OSCA)

Who may avail: All Senior Citizens of Cebu City with OSCA ID
OSCA Identification Card (ID) OSCA
1. Present the 1.1. Fill up the None 5 minutes Encoder
Senior Citizen’s Personal Office of the
OSCA Information of the Senior Citizen’s
ID (In case other Senior Citizen as Affairs
person is reflected in his or her
authorized to get ID on the purchase
the purchase slip/
booklet
booklet, medicine
slip, he/she must 1.2. Record the None 10 minutes Encoder
bring with him/her name, OSCA ID Office of the
number and the Senior Citizen’s
the OSCA ID of
control number of the Affairs
the Senior Citizen)
senior citizen
in the database and
logbook
21. Sign in the 2. Release the None 3 minutes Encoder
logbook and purchase slip / Office of the
claim the booklet to the Senior Senior Citizen’s
Purchase Citizen or his her Affairs
Slip/Booklet duly authorized
representative and
lets him/her sign the
logbook
830
2. ISSUANCE OF SENIOR CITIZEN IDENTIFICATION CARD (ID)
Provision of Identification Card to Senior Citizens in Cebu City

Who may avail: All Senior Citizens of Cebu City
1. Photocopy of any Proof of Birth: NSO Philippine Statistics Office (PSA)
Birth Certificate or local birth certificate, in Cebu City Civil Registrar (OCCR)
case either of the documents are not LTO
available the applicants may present any SSS
Government Issued ID (i.e. Driver License, GSIS
SSS ID, GSIS ID, Passport, etc. DFA
2. Photocopy of Marriage Contract (For Philippine Statistics Office (PSA)
Married Senior) Cebu City Civil Registrar (OCCR)
3. Barangay Certification (Showing Office of the Barangay
complete Name and Address of Applicant/
Signature of Applicant and length of
residency in the Barangay)
4. Photocopy of the Voter’s Certification Commission on Election (Comelec)
5. Photocopy of Residence Cebu City Treasurer’s Office
Certificate/Cedula (Cebu City Issued)
6. Application Form OSCA Office
7. Sketch leading to applicant’s Owner/ Bearer
residence (Drawn at the back of the
Application Form)
8. 2 pcs. Latest colored 1x1 picture with Any Photo Studio
white background
1. Fill up an 1. Provide an application None 5 minutes Verifier
application form form and advise client to Office of the
and draws sketch attach the requirements Senior Citizen’s
at the back Affair
portion
2. Submit the 2.1. Verify and review None 2 minutes Verifier
requirements and the duly filled-up Office of the
the duly filled up application form and the Senior Citizen’s
form to the OSCA attached requirements Affair
Personnel
2.2. Encode information to None 5 minutes ID Encoder
the ID System and keep all Office of the
documents and Senior Citizen’s
attachments in the file Affair
831
3. Receive the 3.1. Issue the claim slip and None 1 minute ID Encoder
OSCA ID Claim Slip inform client of the Office of the
schedule for the release of Senior Citizen’s
the ID Card Affair
3.2. Prepare and type None 5 minutes ID Encoder
information on the ID Card Office of the
Senior Citizen’s
Affair
3.3. Have the ID Card None 2 days ID Encoder
printed and signed by the Office of the
OSCA Head Senior Citizen’s
Affair
4. Return to OSCA 4. Release the ID card and None 2 minutes Releasing Clerk
on the schedule record it in the logbook Office of the
date to claim the Senior Citizen’s
ID card Affair
2 Days and 20
TOTAL None
Minutes
832
3. PROVISION OF BURIAL ASSISTANCE TO THE SENIOR
CITIZEN WORLD WAR II VETERANS
Provision of Burial Assistance as grant to the beneficiary of the deceased qualified
Senior Citizen World War II Veterans in Cebu City as stated in Cebu City Ordinance
No. 1686

Who may avail: Beneficiary of the deceased qualified Senior Citizen World
War II Veterans in Cebu City
1. Application Form for Burial Assistance for OSCA
Senior Citizen World War II Veterans
2. Photocopy of OSCA Issued ID Owner/ Bearer
3. Letter Request of Claimant/Beneficiary for Burial Claimant/Beneficiary
Assistance addressed to the mayor
4. Written Recommendation for Burial Assistance
from the Cebu City District Commander of the Cebu City District Commander of
Veterans Federations of the Philippines the Veterans Federations of the
5. Photocopy of military service record of the Philippines
veteran
6. Original or Certified True Copy of Death
Certificate of the Veteran
7. Original or Certified True Copy of Marriage
Certificate if Claimant is the wife of the veteran
8. Original or Certified True Copy of Birth
Certificate if claimant is the child of the veteran Philippine Statistics Office (PSA)
9. Copy of Death Certificate of the spouse of the Cebu City Civil Registrar (OCCR)
veteran if spouse is already dead
10. Copy of Birth Certificates of the Heirs and their
ID (Identification Cards)
11. Barangay Certification (stating that the Veteran
has been an actual resident of the Barangay
attested by two neighbors) Office of the Barangay
12. Barangay Residency Certification for the
Claimant
13. Additional proof of Cebu City Residency of the
Veteran (e.g. Voter’s Certification, OSCA ID, Commission on Election
Billing) (COMELEC), OSCA, VECO, MCWD
14. Additional proof of Cebu City Residency of the
Claimant (e.g Voter’s Certification, OSCA ID,
Billing)
15. Photocopy of the application for the old age Philippines Veterans Affairs Office
pension from the Philippines Veterans Affairs (PVAO)
Office
16. Duly notarized Designation of Next-of-Kin and Notarial Office
Waiver of Rights among heirs
833
1. Get Application 1.1. Provide an None 2 minutes
Form for Burial application form to the Administrative
Assistance for Senior applicant Aide
Citizen World War II 1.2. Advise applicant to Office of the
Veteran attach the needed Senior Citizen’s
requirements Affair
2. Submit the duly 2.1. Verify and review the None 2 minutes Administrative
accomplished application form and the Officer/Assistant
application form attached Office of the
with the required requirements Senior Citizen’s
documents Affair
2.2. Keep photocopy of None 1 minute Administrative
all documents submitted Aide
by the applicant Office of the
Senior Citizen’s
Affair
2.3. Prepare Obligation None 5 minutes Administrtative
Request and Status Officer/Assistant
(ORS) and Disbursement Office of the
Voucher (DV) Senior Citizen’s
Affair
3. Wait for the 3.1. Sign Obligation

processing of Request and Status
disbursement voucher (ORS)

Charter of the following
departments/offices:
3.1.1. Office of the City None 1 day and 14 Office of the City
Administrator minutes Administrator
3.1.2. Office of the City None 55 minutes office of the City
Budget Budget
None 5 days and Office of the City
3.2. Pre-audit, index and 7hours Accountant
process voucher

Charter of the Office of the
City Accountant
3.3. Secure Certification of


offices:
3.3.1 Office of the City None Office of the City

Treasurer Treasurer
834
1 day, 5 hours
and 35
minutes
3.3.2 Office of the City None 1 day and 14 Office of the City
Administrator minutes Administrator
None 5 days, 2
3.4. Issue Check hours and 10
minutes
offices:
Office of the City
3.4.1. Office of the City Treasurer
Treasurer
3.4.2. Office of the City Office of the City
4. Get notification 4. Inform applicant/ None 1 minute Releasing-in-
on the schedule of claimant on the scheduled Charge
check release and date of check release Office of the City
proceed to the Treasurer
Office of the City
Treasurer to claim
the check on the
scheduled date
5. Sign the 5. Let the claimant sign None 1 minute Releasing-in-
Disbursement the Disbursement Voucher Charge
Voucher (DV) Office of the City
Treasurer
5. Receive the 6. Release the check to None 1 minute Releasing-in-
check from the the claimant Charge
City Treasurer’s Office of the City
Office Treasurer
15 Days and
TOTAL
None 21 Minutes
835
4. PROVISION OF CASH AWARD TO CENTENARIANS
Provision of Cash Award to Qualified Senior Citizens who reached the age of One
Hundred (100) years old

Classification: Highly Technical (requires SP approval)
Who may avail: All qualified Senior Citizens of Cebu City who reached the
age of 100 years old
1. Application Form for Centenarian Award OSCA
(Form 1)
2. Photocopy of OSCA Issued ID OSCA
3. Birth/ Baptismal Certificates or Certification of Philippine Statistics Office (PSA)
Birth Cebu City Civil Registrar (OCCR)
4. Certification of the Brgy. Captain as to Office of the Barangay
applicant’s place of residence
5. Biodata of nominee (Form 2) Owner/ Bearer
6. Write-up of nominee (Form 3) Owner/ Bearer
1. Submit the duly 1.1. Receive & Evaluate None 1 day, 7 hours Department of
accomplished Application & supporting and 40 Social Welfare
application form documents minutes Services
with the required (DSWS)
documents at the
Department of Refer to the Citizen’s
Social Welfare & Charter of Department of
Services (DSWS) Social Welfare & Services
(DSWS)
1.2. Receive the None 15 minutes Social Worker/
documents that have been Staff from
evaluated and reviewed Senior Citizen’s
from DSWS Unit
1.3. Submit the Evaluation None 1 day Administrative

Report and supporting Officer/
documents to Mayor’s Assistant
Office for signature Office of the
Senior Citizen’s
Affair
1.4. Sign the Evaluation None 1 day City Mayor
Report Office of the
Mayor
1.5. Get the signed None 30 minutes Administrative
documents from the Officer/
Office of the Mayor Assistant
836
Office of the
Senior Citizen’s
Affair
1.6. Prepare Obligation None 5 minutes Administrative
Request and Status Officer/
(ORAS) / Disbursement Assistant
Voucher (DV) Office of the
Senior Citizen’s
Affair
2. Wait for the Refer to the Citizen’s None 55 minutes Officer-in-
processing of Charter of the following charge
voucher offices: Office of the City
Budget
Budget
(Certification of
Appropriation Balance)
2.2. City Treasurer’s Office None 1 day, 5 hours Officer-in-

(Certification of Availability and 35 Charge Office of
of Funds) minutes the City
Treasurer
2.3. Sangguniang None 20 days Officer-in-
Panlungsod -Chairman on Charge
Committee for Social Sangguniang
Services (proposed Panlungsod
resolution for the approval
of budget allocation)
2.4. Sign Obligation None 1 day and 14 City
Request and Status minutes Administrator
(ORAS) by City Admin Office of the City
Head Administrator
2.5. Sign Obligation None 55 minutes Officer-in-
Request and Status Charge
(ORAS) by City Budget Office of the City
Head Budget
2.6. Pre-audit, index and None 5 days and 7 Assigned
process voucher at City hours Auditors
Accounting Office Office of the City
Accountant
2.7. Issue check None 5 days, 2 Personnel-in-
hours and 10 Charge
minutes Office of the City
Treasurer
2.8. Sign check None Office of the City
Administrator
3. Get notification 3. Inform applicant/ claimant None 2 minutes Releasing-in-
on the schedule on the schedule date of the Charge
date for delivery of delivery of check to their Office of the City
check residence Treasurer
837
4. Receive the 4.1 Deliver the check to the None 1 day Officer-in-
check for residence of the applicant/ Charge/ Social
Centenarian Cash claimant Worker from
Award Senior Citizen’s
Unit
Department of
Social Welfare
Services,
Executive
Director
Office of the
Senior Citizen’s
Affair
4.2. Let applicant /claimant None 1 minute Officer-in-
sign the Disbursement Charge/ Social
Voucher (DV) Worker from
Senior Citizen’s
Unit
Department of
Social Welfare
Services,
Executive
Director
Office of the
Senior Citizen’s
Affair
4.3. Release check to the None 1 minute Officer-in-
applicant/ Charge/ Social
claimant Worker from
Senior Citizen’s
Unit
Department of
Social Welfare
Services,
Executive
Director
Office of the
Senior Citizen’s
Affair
39 Days, 1
TOTAL None hour and 23
Minutes
838
5. PROVISION OF FINANCIAL ASSISTANCE TO SENIOR CITIZENS
Provision of Financial Assistance as grant to Qualified Senior Citizens in Cebu City as
stated in Cebu City Ordinance No. 2453.

Classification: 1st Stage - Complex
2nd Stage - Highly Technical
Who may avail: All qualified Senior Citizens of Cebu City
1. Senior Citizens Financial OSCA
Assistance Application Form
2. Photocopy of OSCA Issued ID Owner/ Bearer
3. Voter’s Certification (Registered 2013 Commission on Election (Comelec)
and below)
4. Barangay Certification Office of the Barangay
STAGE 1
10. Get application 1.1. Provide an None 2 minutes
form application form to the Administrative
for financial applicant Aide
assistance 1.2. Advise client to Office of the
attach the needed Senior Citizen’s
requirements Affair
2. Submit the duly 2.1. Verify and review the None 2 minutes Administrative
accomplished application form and the Officer/Assistant
application form attached Office of the
with the required requirements Senior Citizen’s
documents Affair
3. Get the 3.1. Issue None 2 minutes Administrative
acknowledgeme acknowledgement Slip Aide
nt slip issued by Office of the
OSCA Senior Citizen’s
personnel Affair
3.2. Encode None 5 minutes Administrative
information in the Aide
Financial Assistance Office of the
database and keep Senior Citizen’s
documents in file Affair
3.3. Instruct Senior Citizen None 2 minutes Administrative

to claim the financial Officer/Assistant
assistance on the Office of the
schedule set by OSCA Senior Citizen’s
Affair
4. Wait for 4.1. Generate payroll into None 1 hour Administrative
4 sets: Officer/Assistant
839
payroll (Regular, Bedridden Office of the
processing Cash Card Payroll Senior Citizen’s
and Cash Card Finders) Affair
4.2. Print payroll None 2 days Administrative
Officer/Assistant
Office of the
Senior Citizen’s
Affair
4.3. Sign payroll by OSCA None 1 day Executive
Head Director
Office of the
Senior Citizen’s
Affair
4.4. Sign payroll by DSWS None 2 days Officer-in-Charge
Head Department of
Social Welfare
Services
4.5. Prepare Obligation None 1 day Administrative
Request and Status Officer/Assistant
(ORAS) and Summary of Office of the
Payroll Senior Citizen’s
Affair
STAGE 2
4.6. Sign Obligation None 1 day and 14 City Administrator
Request and Status minutes Office of the City
(ORAS) Administrator

offices:
Office of the City

Administrator
Office of the City Budget None 55 minutes Officer-in-Charge
Office of the City
Budget
4.7. Pre-audit, index and None 5 days and 7 Office of the City
process payroll hours Accountant

Charter of the City
Accounting Office
4.8. Sign payroll by Local None 1 day Mayor
Chief Executive Office of the
Mayor
4.9. Sign payroll by CTO None 1 day Officer-in-Charge
Head Office of the City
Treasurer
4.10. Prepare & Process None 8 days, 3 Personnel-in-
Cash Advance hours and 51 Charge
minutes Office of the City
Treasurer
840
4.11. Prepare None 1 day Executive
scheduled/date of Director
distribution Office of the
4.12. Prepare Senior Citizen’s
departments’ area of Affair
assignment
5. Receive the 5.1. Deliver the cash to the None 1 day Disbursing
cash for residence of the applicant/ Officer
Financial claimant Office of the City
Assistance on Treasurer
scheduled date 5.2. Validate the required None 2 minutes Disbursing
documents presented for Officer
authenticity Office of the City
Treasurer
5.3. Let the None 1 minute Disbursing
applicant/claimant sign the Officer
payroll Office of the City
Treasurer
5.4. Release the cash to None 1 minute Disbursing
the applicant/ claimant Officer
Office of the City
Treasurer
6 Days, 1
1ST STAGE None Hour and 13
Minutes
TOTAL
19 Days, 4
2ND STAGE None Hours and 4
Minutes
841
6. REPLACEMENT OF SENIOR CITIZEN’S IDENTIFICATION CARD
(ID)
Issuance of OSCA Identification Card (ID) as Replacement to the Lost ID of Senior

Citizens in Cebu City

Who may avail: All Senior Citizens of Cebu City
1. Affidavit of Loss (if the senior citizens ID was lost) Legal Office
2. Surrender Old ID/s Owner/ Bearer
3. Official Receipt for payment of ID replacement fee Cebu City Treasurer’s Office
in the amount of Php100.00
4. Application form with sketch at the back OSCA
5. 1x1 picture with white background 2 pcs. Latest Photo Studio
colored
1. Fill up an 1. Provide an application None 5 minutes Verifier
application form form and advise client to Office of the
and draw sketch at attach the requirements Senior Citizen’s
the back portion Affair
2. Pay for the ID 2. Issue Official Receipt Php 5 minutes Cashier
replacement fee 100.00 CTO
3. Submit all the 3. Verify and review the None 2 minutes Verifier
requirements and duly filled-up application Office of the
the duly filled up form and the attached Senior Citizen’s
form to the OSCA requirements Affair
Personnel
4. Receive the 4.1. Issue the claim slip None 1 minute ID Encoder
OSCA ID Claim 4.2. Inform client of the None 1 minute Office of the
Slip schedule of release of Senior Citizen’s
the ID Card Affair
4.3. Prepare and type None 5 minutes
information on the ID
Card
4.4. Have the ID Card None 2 days
printed and signed by the
OSCA Head
5. Return to OSCA 5. Release the ID Card None 2 minutes Releasing Clerk
on schedule date to and record it in the Office of the
claim his/her ID logbook Senior Citizen’s
Card Affair
Php 2 Days and 21
TOTAL
100.00 Minutes
842
PARKS AND
PLAYGROUNDS
COMMISSION
EXTERNAL SERVICES
843
1. REQUEST FOR THE USE OF PARKS AND PLAYGROUNDS
Caters to the request on the use of Plaza Independencia, Fuente Osmeña, Senior Citizen’s
Park and Plaza Sugbo/Cebu City Hall Grounds
Office or Division: Parks and Playgrounds Commission

G2C - Government to Citizen
Who may avail: Companies or communities who intend to use the park and or
playground
1. Letter request bearing the date and To be prepared by client
venue of usage and layout
2. Waiver approved by Cebu City Cebu City Council and/or CTO
Council and/or Official Receipt
(whichever is agreed during meeting)
3. Signed "Permit to Use form" Parks and Playground Commission
AGENCY ACTIONS FEES TO BE PROCESSING PERSON
CLIENT STEPS
1.Submit request 1.1 Receive the None 5 Minutes Susan Guerra
letter to Parks and letter request Administrative
Playgrounds Aide III
receiving clerk 1.2 Stamp the letter None Susan Guerra
request Administrative
Aide III
1.3 Record the None Susan Guerra
request letter in Administrative
the log book Aide III
2.1 Coordinate with 2.1 Check None 10 Minutes Susan Guerra
receiving clerk as to availability of date Administrative
availability of date and venue to be set. Aide III
and venue of the
activity.
2.2 Set date for 2.2 Verify date of None Susan Guerra
meeting with the possible meeting Administrative
Parks and with Parks and Aide III
Playground Head Playground Head
3. Wait for the actual 3. Prepare the None 2 Days Julie Mae Tatoy
meeting documents needed Administrative
Aide VI
4. Attend meeting 4.1 Discuss the Park None 30 Minutes Engr. Editha D.
with the Parks and and Playgrounds Peros
Playground Head for rules and regulation Parks and
discussion of Park Playgrounds
and Playground rules Head)
and regulations as
844
well as the intention 4.2 Discuss client’s None Engr. Editha D.
of holding event. option as to the Peros
manner of payment. Parks and
(Payment of usage Playgrounds
can be waive if Head)
approve by the
Cebu City Counsel
or Cebu City Mayor
or advice the client
to pay the
corresponding fees
of usage)
4.3 Provide the None Engr. Editha D.
client a list of the Peros
rates per area and Parks and
the six (6) hours Playgrounds
maximum number of Head)
usage while the first
four (4) hours are
free of charge
5.1 Communicate the 5.1 Check if the None 3 Minutes Susan Guerra
manner of payment clients decide to ask Admin. Aide III
with Parks and for the waiver of
Playground fees by the Cebu
personnel City Council or Cebu
City Mayor, or if they
opted to pay the
usage fees
5.2 If opted to ask for 5.2 Receive the
the waiver of fees, approved waiver
client shall submit to
the Parks and
Playground
personnel the
Approved Waiver of
Fees from the Cebu
City Council or Cebu
City Mayor
5.3 If Client opted to 5.3 Receive Main & 1 Hour CTO Cashier
pay the Payment Magallanes Cebu City
corresponding fees, Pedestrian Treasurer Office
pay the fees to the Concourse:
cashier Php. 2,000-
5.4 Issue official Php 8,000
receipt on the
amount paid Legaspi
Obelisk;
Magsaysay
Monument,
Filipino-
Japanese
Memorial
Monument;
845
War Veterans
Monument :
Php. 500-
Php. 1,000
6. Submit the official 6. Receive the None 3 Minutes Susan Guerra

receipt to the Parks official receipt Admin. Aide III
and Playground
Commission
7. Waiting for the 7.1 Forward the None 15 Minutes Liason Officer
permit to be signed applied Permit to
Use Form with the
attached waiver or
official receipt to the
Parks and
Playground Head
for signature
7.2. Signed the None 10 Minutes Engr. Editha D.
Permit to Use Form Peros
by the Head of Parks and
Parks and Playgrounds
Playground Head
Commission
8.Receive the signed 8. Release the None 5 Minutes Susan Guerra
permit signed permit to the Admin. Aide III –
client Parks and
Playgrounds
Commission
Main &
Magallanes
Pedestrian
Concourse:
Php. 2,000-
Php 8,000
Legaspi
Obelisk;
Magsaysay
2 Days, 2
Monument,
TOTAL Hours, 21
Filipino-
Minutes
Japanese
Memorial
Monument;
War
Veterans
Monument:
Php. 500-
Php. 1,000
846
2. REQUEST FOR TRIMMING/PRUNING/BALL OUT OF TREES
Caters to request on trimming/pruning/ball out of hazardous trees and of obstruction of

vehicles and passersby.

Type of Transaction: G2G Government to Government
G2C - Government to Citizen
Who may avail: Companies/constituents having problem with hazardous trees
1. Letter request with complete address CLIENT’S END
(with marker/s), contact number and picture
of intended part of the tree to be
trim/cut/prune/ball out
1.Submit request 1.1 Receive the letter None 5 Minutes Susan Guerra
letter to Parks and request Administrative
receiving clerk 1.2 Stamp the letter Parks and
request Playground
1.3 Record the request Commission
letter in the log book
2. Wait for Trimming 2. Forward the request None 1 Day Susan Guerra
schedule letter to the Trimming Administrative
Team Aide III
Parks and
Playground
Commission
3.1 Receive a call for 3.1 Contact the Client None 3 Days Raphael
the schedule date of as to the schedule date Quezon
inspection from for the inspection of the Administrative
Trimming team trees whether or not the Aide III
said trees can be Trimming Head
trimmed. Parks and
3.2 Take note of the 3.2 After the inspection, Playground
actual Trimming Date inform client for the Commission
actual Trimming date
4. Assist and Instruct 4.1 Performed actual None 2 Days Trimming Team
the Trimming Team Trimming of Trees
during actual 4.2 Clearing of the cut
Trimming of trees branches
6 Days, 5
TOTAL None
Minutes
847
INTERNAL SERVICES
1. REQUEST FOR LANDSCAPING FOR VARIOUS ACTIVITIES IN CITY HALL

Caters to request on landscaping for various activities in City Hall

Who may avail: Cebu City Government departments and offices conducting an
event/activity
1. Letter request containing the time, date, location Client’s End
and type of activity/event.
1.Submit in request 1.1 Receive the letter None 5 Minutes Susan Guerra
letter Parks and request Administrative
receiving clerk 1.2 Stamp the letter request Parks and
1.3. Record the request Playground
letter in the log book Commission
2. Wait for 2.1 Forward the request None 1 Day Susan Guerra
Landscaped letter to the Landscaped Administrative
schedule Team Aide III
Parks and
Playground
Commission
2.2 Inspect the area to be Landscaped
landscaped one day before Team
the event Parks and
Playground
Commission
3. Supervise the 3.1 Perform actual None 1 Day Landscaped
team during the Landscaping Team
actual Landscape Parks and
3.2 Pull out the plants used Playground
in Landscaping Commission
2 Days, 5
Total None
Minutes
848
PEACE AND ORDER
PROGRAM
(POP)
EXTERNAL SERVICES
849
1. COMPLIANCE OF BPAT’S SUPPORTING DOCUMENTS FOR
PAYROLL PROCESSING
The Peace and Order Program was conceptualized to further promote the peace
development program of the city by fielding well trained, motivated, and skilled government
employees to assist Cebu City Police Office, Traffic, Cebu City Barangays, Emergency
Responders, and other Government Agencies in its pursuit of attaining a safe, orderly and
peaceful community.
Office or Division: PEACE AND ORDER PROGRAM

Type of Transaction: G2C- Government to Citizens
Who may avail: Barangay Peacekeeping Action Team Members
1. DTRs POP Office, 9F, Executive Bldg, City Hall
2. Accomplishments Reports Cebu City
1. Submit DTR’s and 1.1. Check the None 4 hours Administrative
Accomplishment for correctness of the Aide
Checking (250 documents submitted Peace and Order
documents) Program (POP)
1.2. Arrange the None 4 hours Administrative
documents according Aide
to the order of Troop Peace and Order
List Program (POP)
1.3. Prepare None 20 minutes Administrative
documents for payroll Aide
Peace and Order
Program (POP)
1.4. Print payroll None 15 minutes Administrative
Aide
Peace and Order
Program (POP)
2. Wait for the 2.1. Sign ORS at City None 1 day Officer in Charge
processing of payroll Budget Office City Budget
Office
2.2. Pre-audit and None 3 days Assigned Auditor
indexing at the Office City Accounting
of the City Accountant Office
2.3. Sign payroll at None 1 day OIC, Cash
City Treasurer’s Office Disbursement
City Treasurer’s
Office
2.4. Sign payroll at None 1 day City Administrator
City Admin Office City
Administrative
Office
850
2.5. Pre-listing (cash None 2 days Administrative
advance) at City Aide III
Treasurer’s Office City Treasurer’s
Office
3. Receive salary and 3.1. Release salary None 1 day Disbursing Officer
wages and wages City Treasurer’s
Office
9 Days, 8
Minutes
851
2. RECEIVING EMERGENCY/CRIME REPORTS AND COMPLAINTS
VIA PHONE
The Peace and Order Program and the C3 (Command Control Center) was conceptualized
to further promote the peace development program of the city by fielding well trained,
motivated and skilled government employees to assist Cebu City Police Office, Traffic, Cebu
City Barangays, Emergency Responders, and other Government Agencies in its pursuit of
attaining a safe, orderly, and peaceful community.
Office or Division: PEACE AND ORDER PROGRAM

Type of Transaction: G2C- Government to Citizens
1. Full name, address, contact address of complainant
2. Location, time and nature of report/complaint
3. Party/ies involved Complainant
4. Assistance needed
1. Dial this number: 1. Take the call None 1 minute Base Control
Operators assigned
Sun - by shift 24/7/
09330605137 Administrative Aide
Peace and Order
09325377770 Program (POP)
Smart-
09567900377
09471780000
09325377770
Landline - 166
2621424
2627231
2627157
2627205
2. Report emergency, 2.1 Verify the validity None 2 minutes Base Control
crime and accident of the report/ Operators assigned
with the following complaint by shift 24/7/
details: 2.2 Call the proper None 2 minutes Administrative Aide
agency responder to Peace and Order
-name, address and report the incident/ Program (POP)
contact number. complaint
-Location, time and
nature of
report/ complaint
-Party/ies involved
-What assistance
needed?
852
3. Receive instruction, 3.1. Get instruction None 2 minutes Base Control
confirmation and from agency Operators assigned
action taken by the responder by shift 24/7/
agency responder Administrative Aide
Peace and Order
Program (POP)
Tanod
Barangay /
Police Officer
Police Station
3.2. Relay to None 2 minutes Base Control
caller/complainant the Operators assigned
action taken by shift 24/7/
Administrative Aide
Peace and Order
Program (POP)
853
PREVENTION
RESTORATION ORDER
BEAUTIFICATION
ENHANCEMENT
(PROBE)
EXTERNAL SERVICES
854
1. CLEARING OF ILLEGAL STRUCTURES AND/OR OBSTRUCTION OR
INFORMAL SETTLERS IN THE STREETS, SIDEWALKS, PARKS &
PLAZAS, 3-METER EASEMENT, RIVERBANKS AND OTHER PUBLIC
PLACES.
All public roads, streets, sidewalks, plazas, 3-meter easement, public places and
government owned property should be utilized to its use & purpose; and it must be free from
all forms of obstructions/encroachments per City Ordinance Nos. 1186 & 1481, RA No,
1273, Sec. 16 par 7 & 8 of PD No. 1067, RA No, 7279 and RA 9593
Office or Division: Prevention Restoration Order Beautification Enhancement

(PROBE)
Classification: 1st stage – Simple
2nd stage – Highly Technical
3rd stage - Highly Technical
Who may avail: Residents of Cebu City
1. Letter of Complaint as to illegal structure Client
2. Endorsement / Referral letter Requesting party
1st Stage
1. Submit Letter of 1.1. Receive the letter of none 2 minutes Receiving in-
complaint for illegal complaint for illegal charge
structure or structure or PROBE
endorsement / referral endorsement/ referral
letter letter
1.2. Inform client that
PROBE in-charge will
notify her/him on the
status of request
1.3. Evaluate the letter none 10 minutes Head of Office
of request PROBE
handle the request
2. Receive a 2.1. Set a schedule for none 2 minutes MIG Operation
notification from investigation Supervisor /
PROBE in-charge on 2.2. Notify the Cluster
the scheduled requesting party on the supervisor
investigation scheduled investigation PROBE
2.3. Conduct 1 day
investigation
2.4. Prepare the none 4 hours Cluster
investigation findings and supervisor
recommendations PROBE
855
2.5. Approve the none 10 minutes Head of Office
investigation findings and PROBE
recommendations
2.6. Sign the
investigation findings and
recommendations
2.7. Endorse the none 30 minutes Liaison Staff
investigation report to PROBE
concern office for
comment/appropriate
action (if necessary)
2nd Stage
3. Wait for the 3.1. (Refer to the 12 days and 9 Personnel in-
appropriate action Citizen's Charter of minutes charge
taken by the concerned offices) DEPW
concerned office/s
DEPW – location survey,
road verification (for
Cebu City and Barangay
Streets)
OBO – verification 2 days, 2 Personnel in-
whether structure is legal hours and 25 charge
or illegal minutes OBO
DGS – verification 1 day, 4 hours Personnel in-
whether lot is and 15 charge
government owned or minutes DGS
donated
DWUP – socio economic 7 hours and 14 Personnel in-
survey on dwelling/ minutes charge
illegal settlers DWUP
DPWH – location survey,
road verification (for Refer to the Citizen’s Charter of
national roads) DPWH
DILG – for Memorandum
Circular 2019-121: Road Refer to the Citizen’s Charter of
Clearing DILG
3.2. Receive the none 1 minute Receiving in-
comment/ appropriate charge
action from other offices PROBE
3rd Stage
3.3. Endorse the none 30 minutes Liaison Staff
comment/ appropriate PROBE
action from other offices
with supporting
documents to City Legal
Office for legal opinion
3.4. Prepare Legal none 5 days Personnel In-
Opinion (Refer to the Charge
Citizen's Charter of City Legal Office
City Legal Office)
856
3.5. Receive the legal none 5 minutes Receiving in-
opinion from the City charge
Legal Office PROBE
3.6. Forward the legal
opinion to the Head of
Office
3.7. Draft a letter none 5 minutes Admin Officer
request for issuance of PROBE
clearing order to City
Admin Office
3.8. Approve the letter none 5 minutes Head of Office
request for issuance of PROBE
clearing order
3.9. Endorse the request none 30 minutes Liaison Officer
for issuance of clearing PROBE
order to the City Admin
Office
3.10. Issue Clearing none 3 days In-charge
Order (Refer to the City Admin.
Citizen's Charter of the Office
Office of the City
Administrator)
3.11. Receive the none 1 minute Receiving
Clearing Order Officer
PROBE
3.12. Issue the Notice to none 30 minutes Administrative
respondent to voluntarily Officer
vacate or remove illegal PROBE
structures
3.13. Serve the Notice none 4 hours Cluster
to respondent to supervisor
voluntarily vacate or PROBE
remove illegal structures
in accordance to the
provision of law
4. Receive a 4.1. Set a schedule for none 30 minutes Secretary
notification from clearing PROBE
PROBE in-charge on 4.2. Notify the none Cluster
the scheduled requesting party, supervisor
Clearing activity Barangay and PNP, PROBE
DPS, DSWS, CCAMO,
DVMF on the scheduled
Clearing activity
4.3. Conduct Clearing none 3 days Clearing Team,
Operation with other Cluster
offices as to their supervisor,
concern: Operation Head
DWUP - illegal informal and Head of
settlers for relocation site Office
DPS - Garbage PROBE
DSWS/CCAMO - minors,
illegal dwellers for
temporary shelter
857
DVMF - animal care and
protection
4.4. Prepare the none 1 hour MIG Operation
accomplishment report Supervisor
and reply letter to client Cluster
supervisor,
PROBE
4.5. Approve the none 10 minutes Head of Office
accomplishment report PROBE
and reply letter to client
4.6. Sign the
accomplishment report
and reply letter to client
5. Sign the receiving 5. Assist the receiver in none 30 minutes Liaison Staff
copy signing the receiving PROBE
copy
6. Receive the 6. Release the reply
Accomplishment letter to client
report and reply letter
to client
1 day, 4 hours
1st Stage and 54
minutes
16 days, 6
2nd Stage none hours and 4
minutes
Total
11 days, 7
3rd Stage hours and 56
minutes
30 days, 2
hours and 54
minutes
858
2. RELEASING OF CONFISCATED ITEMS
Informal traders/sidewalk vendors displaying their merchandise items in public roads,
streets, sidewalks, plaza, 3-meter easement, public places and government owned property
are violating the City Ordinance Nos. 1186 & 1481, RA No, 1273, Sec. 16 par 7 & 8 of PD
No. 1067, thus items are confiscated and stored at the viaduct warehouse of PROBE.

(PROBE)
1. Temporary Receipt (TR)
2. Verified Releasing Form (RF) by the warehouse - PROBE
in-charge
1. Present the 1.1. Receive the none 1 minute Receiving in-
Temporary Receipt Temporary Receipt (TR) charge
(TR) and Releasing and Releasing Form (RF) PROBE
Form (RF) already from the client
verified by the 1.2. Verify the none 5 minutes Verifier
warehouse -in- charge Temporary Receipt and PROBE
Releasing Form on the
database of violators as
to the number of
offenses incurred
2. Secure the schedule 2.1. Set a schedule for none 5 minutes Cluster
of orientation/seminar an orientation/ seminar supervisor
for the client PROBE
2.2. Instruct the client to
comply the requirements
needed prior to
orientation/ seminar
2.3. Instruct client to pay
penalty at CTO
3. Proceed to the City 3.1. Receive the P 500 30 minutes Cashier
Treasurer's Office Temporary Receipt, CTO
(CTO) for payment of Releasing Form and
penalty payment
3.2. Issue an Official
Receipt of payment to
client
4. Submit the official 4.1. Receive OR, TR, none 10 minutes Receiving in-
receipt, TR, RF RF together any of the charge PROBE
together with any of the following requirements:
following requirements • Valid ID
prior to attending the • COMELEC ID/
orientation/seminar: Voter's Registration
859
• Valid ID • Barangay
• COMELEC ID/ Certification &
Voter's Registration • Affidavit of
• Barangay Ownership
Certification & 4.2. Record payment
• Affidavit of details in the logbook
Ownership
5. Attend the 5.1. Conduct an none 1 hour Cluster
orientation/ seminar orientation/ seminar on supervisor/Facili
the violations/ sanctions tator PROBE
(every 1 pm)
5.2. Write a note in the 10 minutes
Temporary Receipt and
Releasing Form
indicating the attendance
of client in the
orientation/ seminar
5.3. Sign the Temporary None 5 minutes Operation Head
receipt and releasing or Head of
form for release of items Office PROBE
6. Received the signed 6. Release the signed None 2 minutes Releasing in-
temporary receipt and Temporary receipt and charge, PROBE
releasing form with releasing form with
official receipt official receipt to client
7. Present the signed 7.1. Receive the none 10 minutes Receiving -in-
Temporary Receipt and Temporary Receipt and charge,
Releasing Form with Releasing Form with PROBE
Official Receipt to Official Receipt
Warehouse in-charge 7.2. Record the
@ Viaduct SRP or T. Temporary receipt,
Padilla releasing form and
Official receipt details in
the logbook
7.3. Locate the
confiscated item
8. Receive the 8.1. Release the none 25 minutes
confiscated items confiscated item to the
client
8.2. Take picture of the
client receiving the items
9. Sign the logbook 9. Assist client in signing none 5 minutes
/ acknowledge receipt of
items in the logbook
2 hours and 48
Total 500.00
minutes
860
3. REGULATING INFORMAL TRADERS/SIDEWALK VENDORS
PROBE is directed to improve the situation of informal traders/sidewalk vendors in the City
of Cebu. Promote social justice and provide decency and dignity among the constituency
particularly the informal traders/sidewalk vendors (City Ordinance No. 2386)

(PROBE)
None
1. Visit PROBE office 1.1. Locate the vendor’s ID none 5 minutes Vending -in-
to settle violations charge
1.2. Issue a Notice of none 5 minutes PROBE
Vending Suspension
2. Receive the Notice 2. Release the Notice of none 5 minutes Vending -in-
of Vending Vending Suspension charge
Suspension PROBE
3. After the 3. Verify the suspension none 5 minutes Cluster
suspension period, period in the suspension Supervisor
inquire from PROBE order PROBE
office on the lifting of
suspension and
claiming of ID
4. Undergo 4.1. Conduct Counseling to none 1 hour Operations
Counseling vendor Head PROBE
4.2. Sign the Notice of none 5 minutes Head of Office
Vending Suspension PROBE
5. Receive the 5. Release the confiscated none 5 minutes Releasing -in-
confiscated vendor's vendor's ID charge
ID PROBE
6. Sign the logbook 6. Assist vendor in signing
the logbook
1 hour and 30
Total None
minutes
861
INTERNAL SERVICES
1. ENFORCEMENT OF CLOSURE ORDER OF BUSINESS

ESTABLISHMENTS
PROBE is directed to enforce the closure of business establishments who failed to pay local
business tax, social amelioration tax, other charges and are operating without renewed
business permit which violates the provisions of the Revised Omnibus Tax Ordinance of
Cebu City.

(PROBE)
Who may avail: BPLO
Closure Order issued from the Office of the Mayor BPLO - Office of the Mayor
1. Submit the 1.1. Receive the Closure none 1 minute Receiving in-
Closure Order Order issued by the Office charge
issued by the Office of the Mayor PROBE
of the Mayor 1.2. Assign personnel to none 5 minutes Head of Office
handle PROBE
1.3. Set a schedule for none 5 minutes Cluster
closure supervisor
PROBE
1.4. Serve the Closure none 1 day Cluster
Notice to concern supervisor
establishment PROBE
Note: After the given time

and did not voluntarily clear
the area
1.5. PROBE Team closes none 4 hours Enforcement
the business establishment Team, Cluster
by installing padlock and Supervisor,
closure notice Operation Head,
and Head of
Office
PROBE
1.6. Prepare the none 1 hour Cluster
accomplishment report on supervisor
the execution order PROBE
1.7. Approve the closure none 5 minutes Head of Office
order accomplishment PROBE
report
1.8. Sign the closure order
862
2. Receive the 2. Endorse the closure none 30 minutes Liaison staff
Closure accomplishment report to PROBE
Accomplishment the BPLO - Office of the
Report Mayor
1 day, 5 hours
Total none and 46
minutes
863
2. ENFORCEMENT OF LIFTING ORDER OF CLOSED BUSINESS
ESTABLISHMENT
PROBE is directed to enforce the lifting order for business establishments who were able to
comply the provisions of the Revised Omnibus Tax Ordinance of Cebu City after the closure
was issued.

(PROBE)
Who may avail: BPLO
Lifting Order issued from the Office of the Mayor Office of the Mayor, BPLO
1. Submit the Lifting 1.1. Receive the Lifting none 1 minute Receiving in-
Order issued by the Order charge
Office of the Mayor PROBE
1.2. Evaluate the Lifting none 5 minutes Head of Office
Order submitted PROBE
handle
2. Receive 2.1. Set a schedule for the none 5 minutes Cluster
notification from removal of padlock and supervisor
PROBE business closure sign PROBE
2.2. Notify the requesting
party on the scheduled
removal of padlock and
business closure sign
2.3. Remove the padlock, none 4 hours Cluster
chain and the installed supervisor
closure notice PROBE
2.4. Prepare the Lifting order none 1 hour Cluster
accomplishment report supervisor
PROBE
2.5. Approve the Lifting none 10 minutes Head of Office
order accomplishment report PROBE
2.6. Sign the Lifting order
3. Receive the 3. Endorse the Lifting Order none 30 minutes Liaison staff
Lifting Order accomplishment report to PROBE
accomplishment BPLO -Office of the Mayor
report
5 hours and
Total none
51 minutes
864
3. INSPECTION AND VERIFICATION OF SELECTED BUSINESS
ESTABLISHMENTS ENDORSED BY BPLO FOR POSSIBLE
OBSTRUCTIONS
Cebu City residents applying for business permit at BPLO shall be endorsed to PROBE
Office to ensure that the establishment of the applicant does not obstruct nor encroached in
the public road, streets, sidewalks, parks, plaza, 3-meter easement and in any government
owned property per City Ordinance Nos. 1186 & 1481, RA No, 1273, Sec. 16 par 7 & 8 of
PD No. 1067, RA No, 7279 and RA 9593

(PROBE)
Who may avail: BPLO
BPLO endorsement of business permit application BPLO
1. Submit the 1.1. Receive the business none 1 minute Receiving in-
business permit permit endorsement charge
endorsement PROBE
1.2. Evaluate the documents none 10 minutes Head of Office
submitted PROBE
handle the request
1.4. Set a schedule for Site none 5 minutes MIG Operation
Inspection Supervisor,
1.5. Conduct Site Inspection none 1 day Cluster
Supervisor,
PROBE
1.6. Require Client to none 1 hour Cluster
execute affidavit of supervisor
undertaking of no PROBE
obstruction/encroachments
2. Business Owner 2.1. Prepare the inspection/ none 4 hours MIG Operation
submit Affidavit of verification report Supervisor,
Undertaking of No Cluster
Obstruction/Encroa Supervisor
chments PROBE
2.2. Approve the inspection/ none 10 minutes Head of Office
verification report PROBE
2.3. Sign the inspection/
verification report
3. Receive 3. Endorse the inspection/ none 30 minutes Liaison staff
inspection / verification report to BPLO for PROBE
verification report appropriate action
1 day, 5 hours
Total None and 56
minutes
865
PUBLIC INFORMATION
OFFICE
(PIO)
EXTERNAL SERVICES
866
1. HANDLING OF COMPLAINTS AND REQUESTS
Receives complaints and requests from the constituents
Office or Division: PUBLIC INFORMATION OFFICE/CUSTOMER SERVICE

Who may avail: Government employees/ Taxpayers
Complaint Form from the office with PIO, Customer Service
details including sketch of the location
1. Approach the 1.1 Interview client & fill None 10 minutes Receiving in-
PIO Receiving in- out requests /complaints charge
charge for his form with sketch at the
request/ back (complaint’s name
complaints not necessary)
1.2 Assign None 2 minutes Receiving in-
corresponding code charge
number and
encode them for
faster retrieval of
the complaint
1.3. Print endorsement None 1 minute Receiving in-
letter (2 copies charge
signed by the head
of office), 1 copy for
the concerned
office & 1 copy for
office file
1.4. Record/log None 2 minutes Receiving in-
complaints/requests charge
1.5. Deliver the None 1 day Messenger
complaints/requests
together with the
Endorsement letter Receiving in-
to concerned offices. charge
Remote offices,
barangays, etc. are
being called thru
phone so they can
pick up the document.
1.6. Compile the office None 5 minutes Receiving in-

copy of the endorsement charge
letter
according to offices
concern
867
2. Receive the 2.1 Receive the status of None 5 minutes Receiving in-
notification on the complaints/requests from charge
status of the the concerned office &
complaints/ notify the complainant on
request the status of the
complaints/request
2.2 Note down/ log/ None 3 minutes Receiving in-
encode the action taken charge
on the complaint’s file
2.3 Accomplish None 3 minutes Receiving in-
complaints/ requests in a charge
folder according to
month/year
2.4 Make quarterly report None 30 minutes Receiving in-

signed by the head of charge
office to the City
Administrator
1 day, 1 hour
TOTAL None
and 1 minute
868
INTERNAL SERVICES
1. PROVISION OF SOUND SYSTEM
Provide Sound System to the requesting departments/offices/barangays/NGOs in Cebu

City Government

Who may avail: All departments/offices/employees of Cebu City Government
Barangays of Cebu City
Letter request Requesting office/department/agency
1. Send letter to the 1.1. Receive letter from none 2 minutes Receiving in-
Public Information requesting office charge
Office /department/ agency
1.2. Encode details of none 2 minutes Receiving in-
the request for easy charge
access and scheduling
1.3. Inform the sound none 2 minutes Receiving in-
system in-charge to charge
pick up the letter
request for scheduling
1.4. Assign operator for None 3 minutes Sound system in-
scheduled request charge
2. Use the sound 2. Provide the None 1 day Sound system
system requested sound operators
system on the
scheduled date
1 day and 9
Total None
minutes
869
2. PHOTO & VIDEO COVERAGE
Provide photo & video coverages to the different activities of the offices/departments of Cebu
City Government for documentation

Who may avail?: Cebu City Government employees/departments/offices
Letter/call from requesting office Requesting office
1. Send letter / call 1.1. Receive letter/call None 2 minutes Receiving in-
the Public from requesting office charge
Information Office / department / agency
1.2. Inform the Head None 1 minute Receiving in-
of office of the request charge
1.3 Assign None 2 minutes Office Head
photographer /
Videographer to the
request
1.4. Attend the None 4 hours Photographers
request on the /Videographers
scheduled date
4 hours and 5
Total None
minutes
870
3. MANAGEMENT OF THE OFFICIAL SOCIAL MEDIA PLATFORMS OF PIO
Publicize the Activities of Cebu City Government through the Official Social Media Platforms of PIO
Office or Division: PUBLIC INFORMATION OFFICE/CUSTOMER SERVICES

Who may avail? Cebu City Government employees/departments/offices
Invitation / memorandum letter from the Office/department/agency concerned
different offices/ departments
1. Send letter of 1.1 Receive letter of None 2 minutes Receiving in-
Invitation or Invitation from charge
Memorandum Letter to requesting office /
the Public Information department / agency
Office 1.2. Inform the Head None 1 minute Receiving in-
of office of the charge
invitation /
memorandum
1.3. Assign writer / None 2 minutes Office Head
photographer /
Videographer to
scheduled invitation /
memorandum
1.4. Attend on the None 4 hours Writers
scheduled date stated Photographers
in the invitation / Videographers
memorandum
1.5. Write the news None 30 minutes Writers

story, photo & video Photographers
caption for posting Videographers
1.6. Edit the news None 20 minutes Office Head

story, photo & video
caption for posting
1.7. Post news write- None 5 minutes Office Head
up in the PIO Official
Social Media sites
Total None 5 hours
871
SOUTH RECLAMATION
PROJECT MANAGEMENT
OFFICE (SRP)
EXTERNAL SERVICES
872
1. ASSISTANCE TO SRP LOCATORS AND CLIENTS IN THEIR CONCERNS
AND NEEDS
The concerns of locators within SRP be addressed, responded & endorsed to proper
agency.
Office or Division: SRP Management Office

Who may avail: SRP Locators – SM-Ayala Consortium, Filinvest, Citi de Mare,
Amalfi, Il Corso, DPWH 7, PWRI, UP Campus, BRT, UHRI, DOH,
Big Foot, CCLEX etc.
1. Letter request Prepared by the client
2. Other supporting documents: maps or Prepared by the client
sketches (1 original copy)
1.Submit letter request 1.1 Receive letter None 2 minutes Administrative
request Aide lll
1.2 Record letter 5 minutes Administrative
request Aide lll
1.3 Forward /informs 5 minutes Administrative
Head of Office re: letter Aide lll
request
1.4 Conduct survey or 1 day Engineer lll
inspection if necessary
1.5 Prepare reply letter 1 hour Administrative
or endorsement Officer
1.6 Affix signature 1 day Head of Office
2.Receives the reply Release reply letter or None 2 minutes Administrative
letter or endorsement documents Aide lll
2 days, 1 hour
TOTAL None and 14
minutes
873
2. IMMEDIATE RESPONSE TO VEHICULAR ACCIDENTS AND OTHER
INCIDENTS TO EASE UP TRAFFIC SITUATION AT SRP
To provide immediate response to vehicular incidents occurring at SRP

Who may avail: Victims to vehicular accidents & disabled vehicles at SRP
None
CLIENT STEPS
1. Inform the concerned 1.1. Call None 3 minutes Administrative Aide
management designated lll
hotlines/ relay
message to Cebu
City Command
Center (C3) and
CCTO
1.2. Post security 30 minutes Administrative Aide
personnel to guide lll
motorist /manned
traffic
1.3. Make incident 1 day Administrative Aide
report lll
1 day and 33
TOTAL None
minutes
874
3. ISSUANCE OF CLEARANCE FOR THE USE OF SRP AS VENUE OF THEIR
ACTIVITY
Clients requesting for clearance for the use of SRP as venue of their activity.

Who may avail: Walk-in clients
1. Letter request Prepared by client
2. IATF certificate (1 original copy) IATF
3. CCTO Clearance (1 original copy) CCTO
4. CCENRO Clearance (1 original copy) CCENRO
5. Sketches/vicinity map (1 original copy) Prepared by client
1.Submit letter request 1.1 Receive letter None 2 minutes Administrative
and other required request and other Aide lll
documents required documents
1.2 Record letter request 5 minutes Administrative

Aide lll
1.3 Forward /informs 5 minutes Administrative

Head of Office re: letter Aide lll
request
1.4 Prepare reply letter 1 hour Administrative
or endorsement Officer
1.5 Affix signature 1 day Head of Office
2.Receive the reply 2.Release reply letter or None 2 minutes Administrative
letter or endorsement documents Aide lll
1 day, 1 hour
TOTAL None and 14
minutes
875
FEEDBACK AND
COMPLAINTS MECHANISM
FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback Help Desk
Contact info: (032) 253-4913 or
edclabella@gmail.com
How feedbacks are processed • Once feedback is received, the help desk officer
shall record it to the logbook/ Google Sheet.
• The help desk officer/ officer in charge will respond

to the given feedback within three (3) days from the
receipt of feedback.
• The help desk officer shall also notify the

Administrative Officer/ Administrative Head/ Chief
of Staff.
How to file a complaint Telephone Hotline, Complaint Desk/ Officer in Charge
Contact info: (032) 253-4913 or

edclabella@gmail.com
How complaints are processed • Once complaint is received, the Officer in Charge
shall record the said complaint.
• The Officer in Charge shall communicate effectively

to gather appropriate information.
• The Officer in Charge shall coordinate with the

Administrative Officer/ Administrative Head/ Chief
of Staff to provide and ensure solutions.
• The Administrative Officer/ Administrative Head/

Chief of Staff shall make timely decisions and
solutions to the issues.
Contact Information of CCB, 8888 – Presidential Complaints Center

PCC, ARTA 0908-8816565 – CSC Contact Center ng Bayan
8478-5093 / complaints@arta.gov.ph - Anti-Red Tape
Authority
876
LIST OF OFFICES
CONTACT
OFFICE ADDRESS
INFORMATION
1. Cebu City Environmental and
2nd floor. Legislative Building. 253-6362
Natural Resources Office
25322170
(CCENRO)
2. Cebu City Medical Center – College Dionisio Jakosalem Street 316-5128
of Nursing (CCMC-CN) Cebu City 316-1987
3. Cebu City Transportation Office 2nd Floor, DMDP Office, F.
256-2625
(CCTO) Ramos Market, Cebu City
4. Office of the City Administrator 2nd floor. Executive Bldg.
254-9115
(Admin) Cebu City Hall
2nd Floor. Yutivo Building.,
5. City Agriculture Department (CAD) 255-5781
Cebu City Hall
253-1099
6. City Assessor’s Office (CAO) 4TH Floor. Exec. Building.
266-5775
7. Office of the City Budget Officer 3rd Floor. Executive Building., 411-0100
(CBO) Cebu City Hall Loc. 1301/03
8. City Health Department (CHD) Barangay. Carreta, Cebu City 415-5170
Ground Floor, Legislative 253-2604
9. City Legal Office (CLO)
Building. 239-7260
10. City Planning and Development 8th Floor, Executive Building.,
255-0122
Office (CPDO) Cebu City Hall
2nd Floor. Cebu City Finance
11. City Treasurer’s Office (CTO) Center, MC Briones St. Cebu 412-0212
City
2nd Floor Yutivo building.
12. Department Of Engineering and
Jakosalem St., Cebu City 253-2024/25
Public Works (DEPW)
13. Department Of General Services 7th Floor Exec. Building., 411-0100
(DGS) Executive Building., Loc 1704
14. Department Of Public Services 411-0100
South Road Properties
(DPS) Loc 3109
15. Department Of Manpower
Development and Placement 2nd Floor. F. Ramos Market 254-4348
(DMDP)
16. Department Of Social Welfare Katipunan Street, Labangon,
261-7986
Services (DSWS) Cebu City
17. Department Of Veterinary Medicine North Reclamation Area, Back
401-0419
and Fisheries (DVMF) of SM Cebu City
18. Human Resource Development 411-0100
3rd Floor Executive Building
Office (HRDO) Loc 1310
877
19. Management Information and 411-0100
5th Floor. Executive Building
Computer Services (MICS) Loc 1502
20. Office Of the City Accountant (OCA) 6th Floor Executive Building 412-1849
2nd floor, Executive Building
21. Office Of the Building Official (OBO) Cebu City Hall, M.C. Briones 253-2026
Street, Cebu City
22. Office Of the City Civil Registrar
Barangay. Carreta, Cebu City 479-3097
(OCCR)
23. Cebu City Disaster and Risk
South Reclamation Area
Reduction and Management Office 316-9767
Properties
(CCDRMO)
Ground Floor., Executive
24. Office Of the Mayor (OM) 253-4913
Building. Cebu City Hall
Ground Floor., Legislative
25. Office of the Vice-Mayor (OVM) 253-5943
Building, Cebu City Hall
26. Sangguniang Panlungsod (SP) 2nd Floor., Legislative Building 254-9004
SPECIAL BODIES UNDER OFFICE OF THE MAYOR
1. Bantay-Dagat South Road Property IL Corso 09422842492
2. Barangay Affairs Office (BAO) 2nd Floor. Legislative Building 254-0279
3. Burial Assistance Program (BAP) 2nd
Floor. Legislative Building 239-5967
4. Business Permit Licensing 255-6983
SM City, Cebu
Office/Special Permit Liquor (BPLO) 318-1810
5. Cebu City Anti-Mendicancy Board 261-6408
9th Floor. Executive Building
(CCAMB) 234-5374
6. Cebu City College Scholarship
9th Floor., Executive Building 231-1766
Program (CCCSP)
517-2638
7. Cebu City Public Library (CCPL) Osmena Blvd. Cebu City 412-4460
253-1526
8. Cebu City Resource Management
and Development Center 3rd Floor, Legislative Building 255-4046
(CREMDEC)
9. Cebu City Sports Commission
Abellana Complex 254-7291
(CCSC)
10. Cebu City Tourism Office 9th Floor. Executive Bldg. 412-4355
11. Cebu City Women’s and Family
8th Floor., Executive Building 412-1998
Affairs Commission (CCWFAC)
12. Cebu Hospitalization Assistance
Ground Floor., Legislative 253-0358
and Medicines Program (CHAMP)
Ground Floor, Legislative
13. Civil Security Office (CSU) 414-7488
Building
14. Commission On Substance Abuse
City Health Office 232-6711
Prevention (COSAP)
15. Community Scouts Carlock St, San Nicolas 266-1158
16. Cultural Historical Affairs Office 412-4069
Osmena Boulevard
(CHAO) 416-4579
878
254-1109
255-4997
17. Division for the Welfare of the 253-8124
2nd Floor. Legislative Building
Urban Poor (DWUP) 520-6134
18. Fort San Pedro Plaza Independencia 256-2284
19. Market Operations Division (MOD) 3rd unit, 2nd floor Carbon Market 416-9253
20. Office of the Muslim Affairs and 3rd floor Disaster Bldg., N.
Indigenous Cultural Communities Bacalso Avenue Corner SRP 383-3394
(OMAICC) Mambaling, Access Road
253-7729
Gorund Floor, Financial
4110100 loc
21. Office of Senior Citizens Affairs Building, OSCA Office, Cebu
107
City Hall, Cebu City
09213940485
22. Parks and Playgrounds Plaza Independencia, San
412-4103
Commission Roque Cebu City
23. Peace and Order Program (POP) 9th Floor Executive Building,
234-5374
Office City Hall, Cebu City
24. Prevention Restoration Order
2nd Floor, T. Padilla Market 328-6890
Beautification enhancement
Barangay T. Padilla, Cebu City 09189113232
(PROBE)
412-1913
Ground Floor, Executive
25. Public Information Office (PIO) 4110100 loc
Building
2102
26. South Reclamation Project
8th floor, Executive Building,
Management Office (SRP 255-3413
Cebu City Hall, Cebu City
Management)
879

LGU Cebu City-Citizen&#39;s Charter

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

LGU Cebu City-Citizen&#39;s Charter

Uploaded by

Copyright:

Available Formats

CEBU CITY

EL CREDO DE CIUDAD DE CEBU

This service caters to clients/business establishment owners applying for Environment

Office or Division: ESAP Section

1.2. Set the date of

*Issues citation ticket

Present the ESAP Form 3. A.1 Validate the Administrative

Note: After re-

1. City Ordinance First Time Offender - a fine of P3, 000.00

✓ A fine of ONE THOUSAND PESOS (P1,000.00) – First Offense;

A fine of FIVE THOUSAND PESOS (P5,000.00) – or imprisonment of not

This service caters to clients/business establishment owners applying for Environment

Office or Division: ESAP Section

2. Show the 2. Inspect the None 3 days and 30 ESAP Inspector

*Issues citation ticket

Present the ESAP 3. A.1 Validate the None 15 minutes Administrative

3.B.1. Present the 3.B.1 Validate the 15 minutes Administrative

Note: After re-

1.City Ordinance No. First Time Offender - a fine of P3, 000.00

✓ A fine of ONE THOUSAND PESOS (P1,000.00) – First Offense;

A fine of FIVE THOUSAND PESOS (P5,000.00) – or imprisonment of not

Office or Division: CCENRO-Mining Section

FEES TO PROCESSING PERSON

5.4. Inform the Client

Note: For Non -

(During this period of

6.1. Compile a copy

Office or Division: CCENRO-Mining Section

Office or Division: CCENRO-Mining Section

For Single Proprietorship - Signed

5.2. Discuss the None 4 days and 4 Secretariat &

Note: One (1)

TABLE OF FEES PER CITY ORDINANCE NO. 2115

37.1.1 Filing Fee/Renewal Fee

37.1.2 Transfer Fee

37.2 Exclusive Sand and Gravel Permit ….. 500.00/Application

Office or Division: CCENRO-Mining Section

• Survey/sketch plan in five (5) copies and the

• Brgy. Resolution where the project will be located.

• Identified buffer zone (ten-meter retention)

FEES TO PROCESSING PERSON

5.2. Discuss the None 4 days, Secretariat&

Note: Meeting Schedule is

5.6 Endorse the Special None 3 days

5.8. Inform the applicant to None 5 minutes

Note: One (1) booklet

37.1.1 Filing Fee/Renewal Fee

37.1.2 Transfer Fee

37.2 Exclusive Sand and Gravel Permit ….. 500.00/Application

Office or Division: CCENRO-Mining Section

Temporary Receipt of Applicant (the copy issued by the

2.Present 2. Prepare the None 30 minutes Mining Section

Office or Division: ENFORCEMENT AND MONITORING (EMU) SECTION

(For the community

Note: For substantive

✓ A fine of ONE THOUSAND PESOS (P1,000.00) – First

A fine of FIVE THOUSAND PESOS (P5,000.00) – or imprisonment

Second Violation -_a fine/penalty of not less than TWO THOUSAND

Third and Subsequent Violation -_a fine/penalty of not less than

Office or Division: Enforcement and Regulatory Section

Office or Division: CCENRO

4.3. Endorse the none 30 minutes Liaison Staff/

4.5. Receive the legal none 5 minutes Receiving in-

LGU Cebu City-Citizen's Charter

LGU Cebu City-Citizen's Charter