REVIEW 1
T270
1. What is the main purpose of this talk?
a. to set the agenda of the April 7th staff meeting
b. to discuss changes to the insurance plan
c. to have staff mark important dates on their
calendars
d. to talk about what the company has achieved
during the month of April
2. Why is the health insurance representative
coming to the office?
a. to report on his department’s progress
b. to enroll people for the regional conference
c. to discuss the calendar for April
d. to talk about changes to insurance plans
3. What will staff need to bring to the April 21st
meeting?
a. a new calendar
b. a departmental report
c. a completed enrollment form
d. a completed project
T274
4. Where would you be likely to hear this
announcement?
a. the weather service hotline
b. a department store
c. an airport
d. an office
5. What is the main message in the
announcement?
a. that the office was hit by a tornado
b. that the computer network went down in
the storm
c. that the office is closing early due to the storm
d. that the freeways will be crowded and dangerous
6. Which one of the following measures are office
workers not asked to take?
a. making hard copies of their current projects
b. unplugging electronic devices
c. removing food from refrigerators
d. taking home the emergency calling plan
T278
7. Who is the telephone message from?
a. the receiving department
b. a shipping company
c. a supplier
d. a customer
8. What is the problem?
a. The order will not ship out tomorrow.
b. An item in the order is out of stock.
c. The billing statement is incorrect.
d. The shipping rates have changed.
9. Why does the caller need her phone call
returned?
a. to let her know whether to cancel the backordered
item or ship it later
b. to ensure that the billing statement is correct
c. to confirm that the original shipment was received
d. to reschedule the next day’s shipment
T282
10. To whom is this announcement directed?
a. the driver of a delivery truck
b. the driver of a green minivan
c. the workers at the unloading dock
d. everyone parked in the north parking lot
11. What is the problem?
a. A van has been towed.
b. Someone has left their lights on.
c. There has been an emergency on the unloading
dock.
d. A van is illegally parked.
12. What is a possible consequence of this situation?
a. an injury
b. a fine
c. new parking assignments
d. the loss of a job