2020-21 All 32 VShesh CMRL Access Reports-Compressed

VShesh Cmrl Access Report - AGDMS 3
VShesh Cmrl Access Report - Airport 82

VShesh Cmrl Access Report - Alandur 163
VShesh Cmrl Access Report - Anna Nagar Tower 245
VShesh Cmrl Access Report - AnnaNagar 333
VShesh Cmrl Access Report - Arumbakkam 420
VShesh Cmrl Access Report - Ashok Nagar 509
VShesh Cmrl Access Report - Central Metro 577
VShesh Cmrl Access Report - CMBT 698
VShesh Cmrl Access Report - Egmore 781
VShesh Cmrl Access Report - Ekkaduthangal 863
VShesh Cmrl Access Report - Government Estate 947
VShesh Cmrl Access Report - Guindy 1035
VShesh Cmrl Access Report - High Court 1113
VShesh Cmrl Access Report - Kilapuk 1205
VShesh Cmrl Access Report - Koyambedu 1291
VShesh Cmrl Access Report - LIC 1382
VShesh Cmrl Access Report - Little Mount 1468
VShesh Cmrl Access Report - Mannadi 1563
VShesh Cmrl Access Report - Meenambakkam 1645
VShesh Cmrl Access Report - Nandanam 1728
VShesh Cmrl Access Report - Nanganallur 1811
VShesh Cmrl Access Report - Nehru Park 1892
VShesh Cmrl Access Report - Pachaiyappa's College 1969
VShesh Cmrl Access Report - Saidapet 2060
VShesh Cmrl Access Report - Shenoy Nagar 2140
VShesh Cmrl Access Report - St Thomas Mount 2228
VShesh Cmrl Access Report - Teynampet 2320
VShesh Cmrl Access Report - Thirumangalam 2405
VShesh Cmrl Access Report - Thousand Lights 2486
VShesh Cmrl Access Report - Vadapalani 2576
VShesh Cmrl Access Report - Washermanpet 2665
Draft Access Audit Report
AG DMS Metro Station, Chennai
October, 2020
Audit Details
Location AG DMS Metro station, Chennai

Date of visit 23/10/2020 Line 1
Type of station and use Underground station | Public Transport
It is on the line 2 of the Chennai Metro. It has
6 entrances. A1, A2, B1 and A3,B2, B3 on
either of the road. Of this of A2 and B3 are
Description designated as accessible entrance
Apart from the exterior approach and
entrance, facilities at the concourse and
platform level including AFC gate, ticket
vending machine, ticket counter, toilet, etc. was
Facility covered assessed
Audit Team Mr. Rajasekharan, Ms. Anu Priya from v-shesh
Background
• Purpose : To identify physical barriers which could prevent independent
travel by persons with disability
• Objective : To assess how well the station perform in relation to access

and ease of use by People with Disabilities
• Access Standards: “Harmonised Guidelines and Space Standards for Barrier

Free Built Environment for Persons with Disabilities and Elderly Persons”
2016 by Ministry of Urban Development are sited
Observations
EXTERNAL ENVIRONMENT
• Parking and Alighting
• Approach
• Entrance
INTERNAL ENVIRONMENT
• Vertical Circulation – Staircase, Ramp, Lift, Escalator
• Horizontal Circulation – Platform
• Inside the Premises – Reception counter, Ticket vending machine, AFC
• Facilities – Toilet
• Visual Accessibility - Signage
FIRE , SAFETY AND EVACUATION

External Environment (EE)
Audit of physical aspects - external
environments
Audit Observations for each element of the external environment is

presented
Accessible Parking and

Main Entrance
Pathway Alighting
Station Layout
Summary Finding – Accessible Route and
Main Entrance
• Station has 6 entrances of which two are designated as accessible entrance
A2 and B3
– Entrance A2 (road-side entry + ramp) + Entrance B1, A1 (road-side
entry + steps)
– Entrance B3 (road-side entry + ramp) + Entrance B2, A3 (road-side
entry + steps)
• Station entrances are not on the same level as the walkway or pathway
hence slope ramp has been provided. However, for B3 this is not of
recommended specification making independent navigation of
wheelchair/crutch users difficult
• Pathway to the station from street is not easily accessible due to multiple
barriers
– Absence of tactile pathway leading to the station from both the
accessible entrances.
– Entrance B3 has multiple barriers in terms of uneven footpath, broken
footpath tile, manhole cover kept on the pathway.
Main Entrance
• Station Layout Map is given at every station entrance indicating the layout of
stations, but this is not in accessible format. Audio, visual and tactile signage
recommended.
• Additionally a signage can be added near the route map and/or in a
prominent place to indicate how passengers can navigate to the accessible
entrance.
• Pathway into the station is of sufficient width (around 1800 mm) and has a
landing of 1500 mm * 1500 mm on either side of the gate. Pathway is well lit
even during night time.
• Tactile layout map of the station with Braille and audio labels has not been
placed at the entrance. Tactile map should be marked by floor tactile
guidance for persons with visual impairments to access it
The following slides specifically cover accessible and other entry into the
AGDMS Metro station.
Summary Finding – Accessible Entrances
• A2 and B3 are designated accessible entrances into AGDMS Metro Station
• Points of inaccessibility noted are given below :
– Kerb ramps at the approach to the stations are of improper gradient (too steep).
Manhole cover near the kerb ramp block access
– Ramps have been provided for entry, but gradient needs to be at least 1:12
throughout the path of travel (B3 – ramp at street side is 1:9)
– Handrails should extend 300 mm before the start and end of the ramp
– Tactile warning strips are missing at the start and end of the ramp
– Also tactile guidance path from the kerb ramp to entrance ramp and again from
ramp to lift not provided. This will enable independent access for persons with
vision impairment
– Path needs to be paved/ smoothened to prevent a fall and obstacles in the path
of travel need to be removed or demarcated with warning strips
– Alighting point near the station needs to be designated
Approach to A2 (Accessible Entrance)
1 2
- A2 entrance has a gentle sloping kerb ramp (gradient 1:26). Path needs to be smoothened and marked
- Absence of tactile guiding path leading from the road to the station entrance.
A2 Entrance
- Scaffoldings are placed near the entry to the ramp. Though they may be temporary, best to be cordoned off / place
tactile warning blocks to prevent trip / crash hazard
- “Saw-tooth” tiling pattern of the ramp can make access jerky for wheelchair users
- Tactile warning need to be installed 300 mm before the start and end of the ramp
A2 Entrance
- Handrails need to be extended to 300 mm after the end of the ramp

- At the entrance (lift side) the abrupt ending of the railings on the ramp will make it difficult for
crutch users / others who use the handrails. Also glass wall to have a colour manifestation, so can be
a potential crash hazard (for people with vision impairment)
- No manifestations in color contrast.
Approach to B3 Entrance (Accessible Entrance)
Leading to B3
870 mm
- Path leading to B3 is too narrow to allow for movement of wheelchair users.

- Uneven footpath, broken tiles in the path of travel need to all be levelled.
- Obstacles (such as electric pole) in the path of travel
- Kerb ramps of gradient 1:2.25 and 1:7.5 leading towards B3 make access difficult. Additionally, manhole cover
placed at the kerb ramp inhibit access
B3 Entrance
- 2 level Ramp provided, Level 1 on street side is steep (1:9)

- “Saw-tooth” tiling along the path of the ramp can make access jerky for wheelchair users
- Tactile warning strips at the start and end of the ramp are missing.
- While handrails are provided on both sides - at the entrance (lift side) there is abrupt ending,
also glass door kept open can be a crash hazard (for people with vision impairment)
- Handrails do not extend 300 mm before the start of the ramp. They are installed too high (at a
height of 900-1050 mm)
Recommendations – Entrance to accessible stations
Approach to the station
1. Kerb ramps from external environment into station should be gentle and
wide enough for easy access of wheelchair users, crutch users, etc. They
should be kept clear of obstacles to allow access, & market with white line
2. Pathways from parking lots, road / bus stops should be wide (at least 1200
mm), smooth and continuous and be kept free of obstacles.
3. Free standing columns and posts within an access route should
incorporate a band of 200 mm, between heights of 1400 mm and 1600 mm
from the walkway floor finish, and which contrasts visually with the
remainder of the post or column.
4. For the Accessible entrance, tactile path can be considered from road,
parking lot into the station providing independent access to persons with
vision impairment.
5. Signage is present before the accessible entrances A2 and B3 but they need
to be easily viewable to passengers from the road side. Tactile signage at a
prominent point will enhance accessibility.
6. Ramp leading to B3 station entrance need to be redone with
appropriate gradient (1:12). Handrails need to be installed 300 mm
before the start and end of steps for both A2 and B3 ramps
7. Tactile strips, covering the width of the ramp are also recommended
300 mm before the start and end of the ramp.
8. Material of handrails should be such that it does not get excessively
heated during the day time inhibiting access for passengers.
9. Handrails should be clearly colour contrasted from the floor and
surroundings.
10. Alighting points should be designated by carving off space from road
shoulder near the stations entrance to enable safe pick-up & drop
off. Alighting points should be painted on the ground and sign posted
as well.
Summary Finding – Step Entrances
• A1,A3, B1, B2 are stepped entrances leading into the ADGMS station.
• These stations (A1, A3, B1, B2) were checked for observations which can be
easily incorporated to make the stations largely accessible for persons with
mild to moderate disability.
• Signage leading from these stations to the accessible stations should be visibly
displayed and be provided in accessible formats
• Points for improvement are given below :
– Accessible signage to A2 and B3 have not been provided.
– All stations have a stepped entrance. Steps are of suitable tread and riser,
but handrails need to be extended 300 mm before the start and end of the
steps. Warning strips at the start and end of the stairs and color strips at
the edge of the steps is also missing.
– Colour contrasting strips at the edge of the steps is missing
A1 Entrance
- Handrails do not extend 300 mm before the start and end of the steps and are also placed high (900-
1100 mm
- Clearly contrasted color strips at the edge of each step has not been provided.
- Absence of tactile guidance at the start and end of the steps (and covering the width of the staircase)
inhibits access for persons with vision impairment.
- Signage in accessible formats (audio, tactile) guiding passengers to accessible stations is missing
- Floor pots can be a trip hazard for persons with vision impairment
A3 Entrance
1
inhibits access for persons with vision impairment.
- Glass door edge is not visible when kept open and has to colour contrast with the background
Recommendations – Step Entrance
1. Route maps are provided at every station for easy navigation by all. Here,
directional signage can be provided from A1, A3, B1 and B2 to the accessible
entrance (A2, B3). Signage should be prominent displayed and preferably be
in a specific format - navy blue with white symbol and of the dimensions
1000*1000 mm. Visual, tactile and audio guidance is recommended.
2. Stations have a stepped entrance. Handrails provided on both sides of the
steps should extend to 300 mm before the start and end of the staircase.
Tactile strips are also recommended 300 mm before the start and end of
the steps and covering the width of the staircase.
3. Material of handrails should be such that it does not get excessively heated
during the daytime inhibiting access for passengers.
4. Adding kerb ramps and levelling the road will access to station will enable
access for many.
5. Above recommendations are small changes which can make the stations
largely accessible to a many people, including those with mild to moderate
disabilities.
environments

presented

Main Entrance
Pathway Alighting
Summary Finding – Parking & Alighting
• Parking
– Two wheeler parking has been provided at A2 station (Accessible entrance)
– Space exists, but no accessible bays have been provided/marked
– Absence of international symbol of accessibility and transfer zone nearby
the bay indicated in yellow or white cross-hatch road markings
– High threshold 70 mm seen at entrance leading from parking area to A2
• Alighting
– No designated, signposted alighting for persons with disability
– Tactile pathway from alighting point to the entrance (steps/ramp) has not
been provided
Parking at A2 Station
- Open space available for parking but no accessible bays for 2-wheelers has been designated. Absence of signages as
per International symbol of accessibility seen.
- Pathway leading to the lift has a high threshold of 70mm which needs to be leveled - width of the entrance is 910
mm, desirable to widen to 1200mm
- Absence of tactile guidance make access for persons with vision impairment difficult
Recommendations – Parking & Alighting
1. Every parking lot must have a few accessible bays (for 2 and 3 wheeler parkings)
reserved for PwD. This includes space for transfer of the passenger from the
vehicle onto the wheelchair. Two accessible parking bay should be provided for
every 25 bays in a parking lot.
2. Appropriate signage (in line with the international symbol of accessibility) must be
provided to indicate the accessible bay.
3. Pathway from parking lot to the station should be smoothened and tactile blocks
installed from parking to entrance. Thresholds in path of travel need to be levelled
to ensure smooth movement for all.
4. A tactile path can be provided from the accessible parking bays right upto the
station entrance. Wherever the path crosses with vehicular way, a warning block
should be installed to indicate the same.
5. Alighting – can be provided near kerb ramps along with sign posting to indicate the
alighting point. Kerb ramp and path need to be levelled to facilitate transfer of
people from the street onto the footpath.
Alighting at A2 Entrance
Recommended
Alighting Point
Recommended
Alighting Point
- No alighting point has been designated. Recommended that an alighting space be designated where the road curves
inwards or before the kerb ramp access towards A2
- Tactile path need to be provided from alighting point to the ramp /lift leading to the concourse level
- Signage should be provided at the alighting point along with accessible signage leading towards the ramp.
Alighting at B3 Entrance
Recommended
Alighting Point
- No alighting point has been designated. Recommended that an alighting space be designated
close to the entrance of B3 and the path be smoothened for access
-Tactile path need to be provided from alighting point to the ramp /lift leading to the concourse
level
- Signage should be provided at the alighting point along with accessible signage leading towards
the ramp.
(IE)
Audit of physical aspects – Internal
environment
Audit observations for each element of the internal environment is presented
Internal environment includes
• Vertical circulation – staircase, ramp, lift, escalator
• Horizontal circulation - Platform
• Inside the premises – Reservation counter, Ticket vending machines,
Automatic fare collection gates,
• Building facility – Toilet, Baby Changing facility
• Coach
Vertical Circulation Horizontal Inside the Premises Coach Building facility Visual
Circulation Accessibility
Stairs, elevators, Platform Reception counter, Toilet Signage

escalators, ramps Ticket vending
machine, AFC
environment
Stairs, elevators, Platform Ticket counter, Toilet Signage

machine, AFC
The design of the vertical circulation of different categories of elements such as stairs, elevator, etc. are
similar. Common observations are provided and specific points are highlighted separately
Summary Finding – Stairs
• Station has 3 levels. Street level  Concourse  Platform. These level are
connected by two types of stairs 1) Street level to concourse and 2)
Concourse to platform level. Additionally, there are emergency staircase
• Following common observations are seen :
– Adequately wide steps (over 2500mm) with handrails on both sides
– Absence of colour contrasting strips at the step edges
– Tactile warning blocks to be installed 300 mm before the beginning and
300 mm after the end of each flight of steps
– Handrails are mounted on the top or bottom step and does not
extend 300mm beyond the steps
Vertical Circulation - Stairs (Street level to Concourse)
Towards Entrance A3 Towards Subway
950 mm
1050 mm
- Handrails do not project 300 mm before the start of and beyond the end of the steps
- At some places, handrails have been placed at a height between 950-1050 mm beyond the recommended height
- Colour strips are missing on the edge of the stairs.
- Tactile warning strips have not bee provided before the start of and beyond the end of the stairs and on all landings
- Floor surface is slippery and can cause a slip hazard, especially for cane and crutch users
- All Stairs have more than 12 risers in a run (maximum recommended is 12 risers)
Vertical Circulation - Stairs (Platform to Concourse)

- Tactile warning have not been provided at a distance of 300 mm at the start of the stairs and on all
landings.
- All Stairs have more than 12 risers in a run (maximum recommended is 12 risers)
Recommendations – Stairs
• Stair flooring should be non-slippery and non glary to prevent slipping.
• Color strips at the edge of the steps enables easy identification of the
tread.
• Steps need to have continuous handrails (on both sides of the steps and in
the middle) and should extend 300 mm before the start &end of the steps.
• Handrails should be placed at a height of 760-900 mm and at a distance of
50-100 mm from the wall. Handrails need to be rounded at the ends and
be easy to grip. They should be clearly color contrasted from the
surrounding wall.
• Warning blocks at a distance of 300 mm from the start and end of the
steps and on landings is necessary to enable independent access for
persons with vision impairment.
• Tactile path from bottom of steps to coach will enable independent
navigation for visually impaired persons
Summary Finding – Lift
• Two routes of the lift are 1) Street level to Concourse and 2) Concourse to
Platform
• Dimensions of the lift car is small (1440 x 1340mm) and not in compliance
with specifications in Harmonized Guidelines
• There is a wide gap of 25 mm seen between the landing and the lift car which
can cause canes and crutches to get stuck.
• Foot operated mechanism is available to prevent passengers from touching the
control buttons during covid times. This is however inaccessible to wheelchair,
crutch and cane users
• Emergency instructions are installed too high (between 1600-1700 mm) for
access
• Accessible lift signages are not of the recommended colour contrast
• Control buttons are in Braille and raised lettering. However, it does not
contrast in color making it difficult to locate for persons with low vision
• Absence of a live attendant in the lift necessitates independent usage of the lift
for passengers with disability. Lifts have audio and visual announcements which
enables access for all
Vertical Circulation - Lift (Street level to Concourse)
2100mm
- Inner dimensions of the lift car are small which makes maneuvering difficult for wheelchair users.
- Lift door does not contrast in colour with the adjacent frame. Handrails do not contrast with the wall
- Gap between lift and landing is approximately 24 mm more than the recommended specification of 12mm
- Control panel does not contrast with the background
- Emergency information (inside the lift) is mounted high and on a reflective material with inappropriate font size
Summary Finding –Escalator
• There is no tactile warning block placed at the start or end of the elevator
• Each tread edge has a colour contrasting strip
• Absence of audio alert and tactile warning strips at the top and bottom of
the escalator
Vertical Circulation - Escalator
- Tactile warning strips need to be installed 300 mm before and after the step edge.
- Audio beepers to alert persons with VI are installed at the top of the escalator
- Bollards need to be demarcated with tactile strips around it to prevent tripping
Recommendations – Lift and Escalator
Lift Car Specifications
• Preferably, the lift car should have a minimum dimensions of 1500*1500 mm.
• Gap of 25 mm seen between the landing and the lift car can cause tripping.
Needs to be bridged
• Handrails in the lift should be clearly color contrasted from the wall.
• Control panel should be clearly color contrasted from the background wall.
• Emergency posters should be placed between 800-1500 mm and should be in
accessible formats so people with different disabilities can be briefed on what
to do in case of an emergency
Lift Lobby
• Control panel should be clearly color contrasted from the wall
• Lift door should be color contrasted from surrounding wall in order to be
clearly visible
• Lift lobby should have clear signage to indicate the level and preference notices
Escalator
• Audio beepers & Tactile warning blocks to be provided to alert persons with
visual impairment
environment

machine, AFC
Summary Finding – Platform
• There are two parallel railway tracks sharing a platform. Platform is
segregated as 1 & 2
• Tactile pathway has been provided from the lift to a couple of coaches
• Absence of tactile pathway
– from staircase along the platform to the coaches
– to the seating area
– refuge area/emergency staircase
• Signages – both audio and visual - have been provided, However, tactile
signage to indicate the platform number or the station name was missing
• Ample seating space provided for passengers but these are benches which
are not suitable for seating persons with ambulatory disabilities
• Tactile warning blocks 600mm from the border of the platform are not
available
• Gap is 70mm and level difference of 50mm makes it inaccessible for
wheelchair users and hazardous for cane users
Horizontal Circulation - Platform
- Tactile warning path from escalator / stairs to coaches is missing.

- For safe distance requirement – tactile markers required on the tactile path as well
- Glass doors do not colour manifestation.
- Tactile warning strips is not installed 600 mm from the automatic safety doors to indicate waiting
points for passengers
- Floor is slippery and reflective which can cause problems for persons with physical and visual
disabilities.
Horizontal Circulation – Platform Seating Area
-Guiding block around seat has not been provided

- Absence of grab bars for support can make it difficult for persons with disabilties to take support
while sitting down.
- Visual signages have been prominently displayed but tactile and braille signages are missing to guide
persons with vision impairment to different facilities and to indicate different platform numbers.
- Obstacles in the path of travel, such as fire extinguishers are not guarded and surrounded by tactile
warning blocks to prevent any accident
Horizontal Circulation – Signage
- Tactile and braille signages are missing to guide persons with vision impairment to different facilities and to
indicate different platform numbers.
- Accessibility signage does not have the recommended colour specification of white symbol on a blue background
Horizontal Circulation - Concourse
- Area where cycles have been parked on the concourse need to be cordoned off with tactile warning blocks
- Long pathway towards entrance A3 has a slight slope. Change in levels needs to be demarcated with tactile
warning strips.
- Flooring is slippery and reflective. Can be a slip hazard for persons with disabilities
Recommendations – Platform
• Platform flooring is slippery and reflective. Recommended to use an anti skid
coating of material to make it non slippery and reduce reflectiveness.
• Level difference seen between the platform and the train entry door needs
to be reduced to enable easy access for persons with disability.
• Audio announcements and braille signages need to be added to enable
navigation for persons with vision impairment to different platforms and to
different facilities
• Tactile strips, 300/ 600 mm after the automatic safety doors can be added to
ensure that passengers are not too close to the doors.
• Provide a mix of different types of seating to match the needs of people with
different disabilities – this includes benches/ chairs of height (around 400-450
mm from the floor), with back rest and side support close to the PwD coach
• Some staff members need to be trained on sign language and methods of
assisting persons with disability
Recommendations – Tactile Path
• Tactile paths need to be re-evaluated at the stations to ensure coverage of all
possible points of navigation for persons with vision impairment
• Suggested that the following additional points of access be considered :
– Station Level (only for accessible stations) – right from alighting point /
bus stop/ parking lot up to station lift
– Concourse Level – (1) Lift to Ticket Counter, (2) Lift to drinking water,
(3) Lift to washroom, (4) Ticket counter to drinking water, washroom
and platform lift
– Platform Level – assuming some persons may come from non-accessible
entrances, one can consider adding tactile paths from (1) steps and
escalator to a few identified coaches including the accessible coach, (2)
coach to close seating areas, (3) in front of automatic safety doors of
accessible coach and a few identified coaches and marking the wait
points in front of the accessible and other identified coaches.
environment

machine, AFC
Summary Finding – Ticket Counter
• All the counters were beyond the recommended height of 750-800mm
• Counter did not have a clear knee recess area for the comfort of wheelchair
users
• Pictographic map indicating services available is not offered. Ticket sign is
provided pictographically but other services offered aren't in accessible font
and color. Counter staff are not sign language literate
• Route map is provided but it is not provided in accessible formats.
• Floor directory for different facilities is not available at the enquiry counter
• Speaker has been provided but not induction loop unit
Ticket Counter
- Counters are of height 1060 mm which is more than the required height of counters, as per the guidelines
- Absence of knee recess area under the counter
- Tactile guidance to the counter is missing
- Glass pane at the ticket counter requires color manifestations and color at the edges of the glass window to make
it easily identifiable for persons with low vision.
- No induction loops installed at the counter and staff are also not well versed in basic sign language.
- A speaker has been provided at one of the counter and placed at a height of 1300 mm.
Recommendation – Ticket Counter
• At least one counter in the series of ticket counters can be lowered to a
height of 760-900 mm, to facilitate access for WC users.
• Pictographic map indicating services available can be offered.
• Accessible layout maps, floor directory for different available facilities and
tactile maps with tactile floor guidance can be provided at the enquiry
counters to guide persons with disability
• Induction loops can be installed at a single counter, which can be designated
for persons with disability. Staff manning this counter should also understand
basics of sign language.
Summary Finding – Ticket Vending Machine
• Ticket vending machines are not accessible for person with mobility and
vision impairment due to multiple reasons
– Coin/receipt slots are provided beyond the comfortable reach of
wheelchair users
– Knee recess has not been provided for the machine
– Touch screen makes it inaccessible to sightless person
– Absence of tactile guiding path to the machine
• Audit team was informed that the machine is manned by railway staff to
assist passengers and hence aforementioned points are not much of an
issue in that case. Although independent navigation facilities are
recommended
• Tactile guidance not leading to any of the machines
Ticket Vending Machine
1400 mm
- Tactile guidance blocks do not lead to the ticket vending machine and counter.
- Clear knee recess space for wheelchair maneuvering is missing.
- Control panel has touch screen buttons which are placed high (between 1000 - 1200 mm).
- Coin slot is unreachable for WC users at a height of 1400 mm. But the other receipt and cash slots are within
1200 mm height from floor.
- Buttons need to be clearly color contrasted against the background.
Recommendation – Ticket Vending Machine
• Ticket vending machines need to have it’s control panel clearly contrasted
from background. All buttons and coin insert slots should be between 800-
1200 mm
• Control buttons on the touch screen is at a height of 1200 – 13600 mm
beyond the comfortable reach of persons on wheelchair. This need to be
addressed in a way that all buttons are at a height of 800-1200mm
• Tactile pathway has to be provided for at least one of the machines
Summary Finding – AFC
• Accessible AFC gate has been provided with adequate width for persons
on wheelchair
• The coin slot on top of the gate is beyond the comfortable reach for a
wheelchair user
• Person is available to assist persons with disability at AFC Gate
AFC Gate
- Of all the AFCs, one has been kept sufficiently wide – 960 mm, to allow passage for wheelchair
users.
- Tap token reader is installed at a height of 1090 mm but is not easily reachable. Can be moved to
the front in order for it to be easily viewable by all
Summary – Drinking Water
• Drinking water unit installed is not fully accessible
• Area around the water cooler is mopped frequently and kept dry
• Water fountain not in use (so not audited)
• No glasses are provided; also there is no provision to keep the glasses at the
recommended specification of 1200 mm from the floor
Drinking Water
- Tactile blocks guiding persons with vision impairment, to the drinking water unit are missing.
- Drinking water unit installed is not fully accessible
- Taps are installed at the right height (1100 mm), but taps are of push type which can restrict access for persons
with limited motor movements
- Glasses not placed. Need to be provided at a low height of around 1200 mm from the floor.
Recommendation – Drinking Water Unit
• Tactile path leading to the water unit should be installed.
• Glasses to be provided at a height that is comfortably accessed by persons on
wheelchair
environment

machine, AFC
Summary Finding – Toilet
• One unisex accessible toilet is provided at the first floor in platform 1level
• Door opens outward with door handle provided at 1060mm
• Fixtures (grab-bar, water faucet) are not placed properly inhibiting transfer
on to the WC
• Signage (pictogram) is provided at a height of 1680 – 1900 mm, and need
to include tactile / braille as well
• Guiding path to the toilet has not been provided for use of cane users
• The urinals are not provided with a grab bars to support ambulant
Persons with Disabilities
Toilet Pathway
External door Washroom door
- Signage at the entry point to the common area for washrooms is not clearly color contrasted.
- Door color is not very clearly color contrasted from the surrounding wall.
- Absence of tactile pavers to the accessible washroom
- Signage on the toilet door is installed too high and is non-tactile
- Door is not provided with horizontal bar on the inside
Toilet
1200mm
- L-shaped grab bars for support, on the adjacent wall is missing. Handrail mounted on the wall is installed too
high
- Water jet and tissue roll on either side of WC is difficult to reach
- Emergency button and visual alarm in the washroom is missing.
- Wash basin taps are push types and could be difficult to operate for persons with limited motor movements
Toilet – Accessories & Urinal
- Tissue dispenser is installed too high at 1400 mm. The hand-dryer being sensor type can be operated at height
of 1200 mm
- Grab bars on either side of the urinals and in front for support is missing.
- Rim of the urinal is higher than the designated 430 mm above the floor (750mm)
Recommendations – Toilet
• Door leading into the common area is heavy inhibiting independent access for
most persons with disabilities
• Absence of good visual signage indicating the washroom makes it difficult to
locate.
• Washroom is spacious with sufficient space for movement and transfer of
persons onto the WC, however L-shaped grab-bar need to be placed at an
appropriate height for ease of transfer
• Water jet and tissue holder needs to be at the front edge of the seat and at a
height between 50 mm and 200 mm from the top of the water closet seat
• Emergency button and visual alarms need to be installed.
• Locks installed need to be easily releasable from the outside
• At least one urinal need to be lowered at the rim and grab bars installed on
both sides and in the front for support
environment

machine, AFC
Summary Finding – Signage
• Signboards for accessible entrance, parking and lift are available. However,
it is inappropriate and is not easy to locate especially for person with low
vision
• Informative and guiding signboards are insufficient for persons with vision
impairment.There are no braille signage available through the station
• Floor wise tactile map indicating the facilities available for the passengers
has not been provided for the guidance of persons with vision impairment
• Digital signboard of adequate font is available all through the station.
However, there is no signboard to guide to the accessible toilet not only
for visually impaired persons but also for wheelchair users
Visual Accessibility – Directional Signage
- Signage for toilet provided on the wall is not in accessible formats (braille and tactile) and does not indicate
provision of accessible toilets
- Accessible toilet signage where provided does not have the recommended colour combination of navy blue and
white
- Digital lift signage provided is glaring and difficult to read
Visual Accessibility – Identification Signage
- Accessibility signage dimension is appropriate for ramp and toilet. However, it is of inappropriate colour
contrast
- signage is non-tactile and is inaccessible for sightless persons
- Toilet signage is not as per recommended specification
Visual Accessibility – Information Signage
- Wall signages need to be lowered to a height of around 1200-1600 mm

- Combination of text with visual is a good practice. Font size is small making it difficult to read
Visual Accessibility - Digital Signage
- Signages across the facility need to be clearly color contrasted and be of consistent font and
type.
- Signages should be installed in accessible formats (audio and tactile) where possible
Recommendation - Signage
• Signages largely enhance the accessibility of any premises. The following
signages need to be installed across the station :
– Directional signages to guide people from one part of the facility to
another
– Informational signages indicating what that facility is. Add visuals along
with the textual information to make it useful for a large group of
people
– Identification Signages
• Signages placed across the station need to have consistent font size and
shape, be large and easy to read from a distance. This eases usage for
persons with some disabilities, such as developmental disabilities.
• Information signage should be centered around 1400mm from the ground,
with the bottom edge not less than 900mm from the finished floor level
and the top edge up to 1800mm from the finished floor level
• Signages should be clearly color contrasted and preferably in line with
universal guidelines
• Absence of braille maps to guide users on tactile path, tactile signages at
key points across the station can be an impediment to full accessibility for
persons with visual impairment
Summary Finding – Safety & Emergency
Evacuation
• The station has two exits – one on each side of the platform. Design of
the egress route on both sides is the same.
• Doors leading into the exit area are heavy and difficult to open and push
for persons with ambulatory disabilities.
• Steps lead upwards from the Platform to the Concourse area and again
from the concourse to the street level.
• Emergency call buttons and Emergency Door stop button are not
accessible
Safety & Emergency Evacuation
- Evacuation plan has been provided but at a select point only. Also absence of the plan in accessible
formats makes it inaccessible for all.
- Door is heavy and difficult for persons with ambulatory disabilities to open independently.
- Emergency exit doors don’t have tactile guiding blocks to them and the signages aren’t in tactile format for
a visually impaired person to access the route
- Emergency door frame does not contrast in color with the background
Vertical Circulation - Emergency Stairs
- Absence of color strips at the edge of the steps can cause a trip hazard when people are rushing.
- Handrails is provided only on one side . Handrail does not extended 300 mm beyond the start and end of
steps
- Tactile warning strips at a distance of 300 mm from the start and end of steps is missing.
- Signage as per universal guidelines specifications has not been installed through the exit route to guide
passengers out of the premise
1500 mm
1500 mm
- Access to Emergency alert buttons at 1500 mm & Emergency Train Stop Button at 1500 mm is beyond the
recommended height of 1400 mm.
Recommendation: Safety & Emergency
Evacuation
• Alarm Panels
– Placement (accessibility) and visibility of alerting devices is very
important. Fire alarm boxes, emergency call buttons and lighted panels
should be installed between heights of 800mm and 1000 mm from the
finished floor surface
– These should be adequately contrasted in colour and tone from the
background wall and should be labelled with raised letters and also in
Braille
• Alerting System
– Non – auditory alarms (visual or sensory) to alert persons with hearing
impairments should be installed at visible locations in all areas that the
building users may visit (including toilet areas). Non-auditory alarms
include flashing beacons
Recommendation - Safety & Emergency
Evacuation
• Evacuation Plans
– Evacuation plans that clearly indicate the designated emergency
evacuation routes should be displayed at all prominent areas of the
station
– These should contrast strongly against the background. Where possible,
these should incorporate raised letters and tactile routes, and Braille for
benefit of persons with visual impairments
• Emergency Evacuation Routes
– Along the emergency route, tactile floor guidance for persons with
visual impairments should be provided
• A couple of Evacuation Chairs (basis need) should be procured and staff
should be trained in using the same
Refer 2016-Harmonized Guidelines and Space Standards for a
Barrier free built up environment
Airport Metro Station, Chennai
October, 2020
Audit details
Location Airport Metro station, Chennai
Date of visit 07-10-2020
Type of station and
use Elevated Station | Public Transport
It is on the blue line of the Chennai Metro. It has 2
entrances. Entrance A - Street side (GST) has a ramp
and has 2 steps. Entrance from within the airport is
Description through a connector pathway
Apart from the exterior approach and entrance,
facilities at the concourse and platform level including
AFC gate, ticket vending machine, ticket counter, toilet,
Facility covered (ATM, Hotel)etc. was assessed
Mr. Shashaank Awasti, Ms. Anu Priya from v-shesh, and
Audit Team Mr. Satish (Wheelchair user)
Background
• Place Audited : Airport Metro Station

• Objective : To assess how well the station perform in relation to access and
ease of use by People with Disabilities
environments
Audit Observations for each element of the external environment is presented
Accessible Main Parking and

Pathway Entrance Alighting
Main Entrance
• Station has 3 entrances of which two are currently being used. Airport
internal roadside entry is not in use
– A Entrance for metro users (drive-in entry + ramp)
– Entrance for airport passengers (connects with/ from airport at
mezzanine level by a connector pathway)
– B1 Entrance ( airport internal roadside entry + steps )
• Pathway to the station entrance from GST street side is not easily
accessible due to multiple barriers :
– Autos are not allowed up to the accessible entrance and hence the
person either has to alight at drop off point at auto stand or at the
airport entrance.
– Pathway from auto stand has uneven pathway on the street side and
narrowly placed bollards
– Distance from the auto stand is more than 50m with no directional
signages and resting spaces
Main Entrance
• Pathway to the station entrance from GST street side is not easily
accessible due to multiple barriers :
– Approach from Tirusulam subway is inaccessible due to the absence of
ramp leading to the street level
– Absence of tactile guidance pathway leading to the accessible entrance
• Pathway to the station entrance from airport entrance is not easily
accessible due to the level difference between the pedestrian pathway and
the traffic lane
• Additionally, distance to the station from airport entrance is more than 50m
with no resting space making it difficult to accessible for all not just persons
with disability
• Pathway from within the airport to the metro is via a connector pathway
which is more than 50 meters from the lift leading to the concourse with no
resting space provided
Main Entrance
• A entrance has a two-level (180 turn) ramp with a __gradient making
independent navigation of wheelchair users difficult
• Also tactile warning tiles are absent at the bottom and ending of each flight
and present only at the top but rightly placed
• Handrails are present but are not continuous and do not project 300 mm
beyond the bottom of ramp. Additionally, they are provided at a height of
980 and 1140mm both of which are beyond the recommended specification
of comfortable access
• Plant stalk falling over the handrails can be a hindrance especially for cane
users
• Ramp width is 1040mm narrower than the recommended specification of
1200mm
Approach to A Entrance from Auto Stand/drop off point
- Absence of tactile pathway from drop off point

- Pathway close to the street side is uneven and not firm
-Black cable on the pathway can be a trip hazard
Approach to A Entrance from Auto Stand/drop off point
- Black cable is a trip hazard

- Narrowly placed bollards makes the pathway inaccessible to crutch and wheelchair users
- Pathway is more than 50m from the accessible entrance with no resting space in between
- Ramp at the zebra crossing is steeper (1:6.3) than the recommended specification of 1:12
A Entrance (Accessible Entrance)
- Tactile guidance provided at the top of the ramp and not at the bottom and at the landing
- Handrails are not continuous and do not extend 300mm beyond the bottom of the ramp and the height is above the
recommended height
- Floor is non-slippery which is a good practice
- It is a two-level ramp with the gradient steeper than the recommended specification of 1:12
A Entrance (Accessible Entrance)
- Two-level ramp does not have handrails in the first-level closer to the alighting point
- Floor is non-slippery which is a good practice
- Plant stalk falling over the handrails can be a hindrance
Approach Connecting Metro & Airport
- Tactile warning not provided at the beginning and end of the walkalator
- Absence of tactile pathway to assist cane users
- Floor is slippery
- Distance of more than 50mm to the lift leading to Concourse with no resting space
Recommendation – Entrance to accessible stations
• A gentle kerb ramp should be provided at all points where there is a level
change between the traffic lane and the accessible path
• Pathway from auto stand/ drop off point should be smooth and continuous
and be cleared of haphazardly parked trolleys
• For accessible entrance, tactile path to be provided from alighting point to
the station entrance providing independent access to persons with vision
impairment.
• Pathway should be cleared off obstacle such as parked trolley and the
surface need to be firm, smooth and leveled for ease of access
• Signages in accessible format should be installed to guide persons with
disability and elderly to the nearest accessible station entrance. disability
Audio, visual and tactile signage will enhance accessibility for all
• Ramp with gentle gradient of at least 1:12 should be provided with handrails
on both sides and should extend beyond 300 mm before the start and end
of the ramp
• Tactile strips are also recommended 300 mm before the start and end of
the ramp and on landings
• Material of handrails should be such that it does not get excessively

heated during the daytime inhibiting access for passengers
• Handrails should be clearly colour contrasted from the floor and
surroundings
• Ramp and handrails should be cleared off any obstacles including the
plant stalk
• Approach to A entrance from drop off point at auto stand and airport
entrance is more than 50m. One of the following can be considered
for addressing this
– Resting benches or seats at frequent intervals
– shuttle service to transport Persons with disability to accessible A
entrance from drop off point or airport entrance
environments
Audit Observations for each element of the external environment is presented
Accessible Pathway Main Entrance Parking and Alighting

• Parking
– Basement parking has been provided for persons with disabilities.
However, bays of adequate size have not been demarcated
– Absence of International symbol of accessibility on the floor and
transfer zone nearby the bay indicated in yellow or white cross-hatch
road markings
– No directional signages present for accessible parking
• Alighting
– No designated, signposted alighting is present.Typically alighting from
four and two wheeler is in front of A entrance
– Passenger have to alight from driver side (with traffic passing along the
right side) which is a potential hazard
– Tactile pathway from alighting point to the entrance (steps/ramp) has
not been provided
– Autos either drop off at auto stand or at the airport entrance
• Alighting
– Alighting point for persons with disability is typically on the shoulder
of the road leading to auto stand. However, this intersects with the
auto entry/exit pathway and can be potentially hazardous if not
properly monitored
Parking and Alighting
- Bay needs to be marked and signposted appropriately

- Parking needs to be re-organized for car as bikes are parked on way
- Tactile guidance has not been provided
- Handrails need to be provided at the ramp
- Signage for accessible parking is not as per recommended specification and international symbol of accessibility has
not been provided on the floor
Alighting – A Entrance
- Passengers alight on the vehicular traffic side making it potentially hazardous. Space to be
cordoned off for alighting and appropriately signposted
- Tactile pathway from alighting point to the accessible entrance has not been provided
Alighting – Auto Stand
- Alighting point is on the entry/exit vehicular pathway. Staff to be provided to monitor traffic and
signposted for persons with disability
Recommendation – Parking & Alighting
• Every parking lot must have a few accessible bays of size 3600*6000 mm,
reserved for persons with disability for four wheelers. This includes space
for transfer of the passenger from the vehicle onto the wheelchair. Two
accessible parking bay should be provided for every 25 bays in a parking lot.
• Appropriate signage (in line with the international symbol of accessibility)
must be provided to indicate the accessible bay. Directional signage to
indicate the accessible parking facility to be provided at all entrances
• A tactile path can be provided from the accessible parking lot and alighting
point right up to the ramped entry of the station
• Alighting point for persons with disability at A entrance to be signposted and
demarcated in a way that the person does not have to alight on the traffic
side. Alighting at the drop off point/ auto stand to be signposted and the
pathway to be smoothened with bollards widened to provide at least for
900mm space between them
• Since the alighting point at drop off point and airport entrance is far from
the accessible A entrance, shuttle service can be explored to ferry
passengers to and from the station to the auto stand, airport entrance and
nearest bus stop
Alighting – A Entrance
- Recommended alighting point to be within 30m from the accessible entrance with the level
difference addressed such that the passengers can alight away from the traffic lane
Audit of physical aspects - Internal
environment

machine, AFC
The design of the vertical circulation of different categories of elements such as

stairs, elevator, etc. are similar. Common observations are provided and specific
points are highlighted separately
• Station has 3 levels connected by stairs
– A Entrance : Street level  Concourse  Platform.
– From within airport: Mezannine  Concourse  Platform
• Additionally, there are emergency staircases. Following observations are
common
– Adequately wide steps (over 2500mm) with handrails present on both
sides
– Tactile warning installed only on two levels - entrance A (Entrance to
concourse) and concourse to platform. In all other levels, tactile
guidance/ warning tiles not been provided
– Handrails do not extend beyond 300 mm on one side for street level
to concourse staircase and on both sides for the other staircases
– Handrails do not contrast in colour with the background
– Under-stair area has not been cordoned off
Vertical Circulation - (Street level to Concourse)
1140 mm 900 mm
- Tactile guidance has been provided at the bottom of the stairs. But this was not observed at the
landings. Additionally, they are not provided at a distance of 300mm from the steps
- Open steps are a trip hazard for cane users
- Handrails do not extend beyond the bottom of the steps on one side
- Absence of directional signage
- Colour contrasting strips are not provided at step edges
Vertical Circulation - (Mezannine to Concourse)
- Tactile guidance has been provided at the bottom of the stairs. But this was not
observed at the landings. Additionally, they are not provided at a distance of 300mm
from the steps
- Open steps are a trip hazard for cane users
- Colour contrasting strips are not provided at step edges
Vertical Circulation - Concourse to Platform
To Platform 1
To Platform 2
900 mm
1140 mm
900 mm 1140 mm
- Tactile warning strip is provided at a distance of more than 300mm from the steps
- Open steps are a trip hazard
- Under stairs are not cordoned off
- Colour contrasting strips are not provided on the step edges
- Handrails do not extend 300mm beyond the steps
Recommendation – Stairs
• Colour strips at the edge of the steps enable easy identification of the
tread.
• Handrails (on both sides of the steps) should extend 300 mm before the
start and end of the steps.
steps and on the landings is necessary to enable independent access for
• Handrails should be clearly colour contrasted from the surrounding wall
• Under-stair area to be cordoned off to protect from overhead hazards
Summary Finding – Lift and Escalator
• Lifts connect 1) Parking to Street level to Concourse 2) Mezannine to
Concourse 4) Concourse to Platform
• Lifts are narrower than the recommended specification of 1500mm x
1500mm
contrast in color making it difficult to locate for persons with low vision.
• Some of the control buttons are mounted beyond 1200mm from the floor
making them inaccessible to wheelchair users
• Emergency/safety instructions are mounted at an inaccessible height
• Gap between the lift car and landing is >12mm and could be a trip hazard
for cane users
• Foot operated mechanism is available to prevent passengers from touching
the control buttons during Covid times. This is however inaccessible to
wheelchair, crutch and cane users
• Absence of a live attendant in the lift necessitates independent usage of
the lift for passengers with disability. Lifts have audio and visual
announcements which enables access for all
• Tactile warning strips have not been provided in front of the lifts at the
parking and street level
Vertical Circulation – Lift (Airport Side)
1510mm
- No tactile guidance /warning tiles provided

- Emergency information is placed high and provided on reflective material
Vertical Circulation - Lift (@ Parking)
- No tactile guidance/warning tiles provided

- Does not contrast in colour with the background
- Lift signage is of inappropriate colour contrast
Vertical Circulation – Lift (Street Level to Concourse)
- Some of the control buttons are placed beyond the comfortable reach of wheelchair users
- Control buttons do not contrast in colour with the background
Vertical Circulation – Lift (Concourse to Platform 1)
1510 mm
- No tactile guidance/warning tiles provided

- Some of the control buttons are placed beyond the recommended specification of 1200mm
- Instruction provided are in non-tactile format making it inaccessible
- Emergency information is mounted high and is on a reflective material
• Escalators have four flat treads at the top and bottom of the escalator
• Each tread edge of the escalator has a colour contrasting strip
the escalator
• Tactile warning blocks are not provided at the top and bottom of the
escalator
Entrance to concourse Airport level to concourse
Absence of audio alert and tactile warning strips at the top and bottom of the escalator
Recommendation – Lift and Escalator
• Gap of 30 mm seen between the landing and the lift car needs to be narrowed
to prevent canes and crutches from getting stuck.
• Control panel should be clearly color contrasted from the background wall and
be placed within the height of 1200mm from the floor
Lift Lobby
• Tactile warning strip should be provided 300 from the lift and should cover the
entire width of the lift and not just a portion of it
Escalator
• Audio beepers near the escalator will alert persons with VI
environment

machine, AFC
Summary finding - Platform
• Station has two parallel tracks and similar platforms (platform 1 and 2)
• Platforms are accessible using lifts, stairs and escalators
• Tactile path
– Currently leads to a coach only from lift
– Is not laid out from staircase along platform to coaches and seating
area
– Is not laid out from platform to emergency staircase
• There is not enough signage to emergency exits
• Coach does not stop in front of the tactile waiting point and could prove
to be hazardous for cane users
- Tactile guidance from lift to coach leads to an area beyond existing stoppage of trains (as 4 coach trains are being
run right now)
- Absence of tactile warning strips 600mm from the edge of the platform
Horizontal Circulation – Seating Area
- No tactile pathway leading to the seating area

- Absence of grab bars for support can make it difficult for persons with disabilities to take support while sitting
down
Horizontal Circulation – Platform
- Level difference between coach and platform make independent access difficult for persons with disability
Recommendation – Platform
• Platform flooring is slippery. Recommended to use an anti skid coating of
material to make it non slippery and reduce reflectiveness.
• Braille signages need to be added to enable navigation for persons with vision
impairment to different platforms and to different facilities
• Tactile warning strips 600 mm from the edge of the platform to be provided
mm from the floor), with back rest and side support close to the accessible
coach
Recommendation - Tactile path
• Tactile paths need to be re-evaluated at the stations to ensure coverage
• Tactile path at the platform level should be aligned properly such that it
leads to the coach entrance
– Street Level: right from alighting point/ parking to station lift
– Concourse Level: (1) Lift to Ticket Counter, (2) Lift to drinking water,
and platform lift
– Platform Level: assuming some persons may come from non-accessible
stations, one can consider adding tactile paths from (1) steps and
escalator to a few identified coaches including the accessible coach, (2)
coaches to close seating areas.
environment

machine, AFC
• All the counters were beyond the recommended height of 750-800mm.
users.
and color. Counter staff are not sign language literate.
• Information signage at the counter is not in accessible format
• Floor directory for different facilities is not available at the enquiry counter.
• Speaker has been provided but not induction loop unit.
Ticket counter

- Induction loop unit to aid people with hearing impairments has not been provided
- Informational signages present are not in accessible format
- Ticket counter height is 1050 mm
- Tactile warning strip is not 300mm from the counter
Customer care counter
- Counter height is beyond comfortable reach of wheelchair

users and does not have knee recess
wheelchair users
• Tactile pathway provided. However, it is not 300mm away from the
machine
recommended
Ticket vending machine
- Knee recess area has not been provided for the ticket vending machine
- Control buttons are on a touch screen (i) making it inaccessible for person
with visual impairment (ii) at height of 1200 - 13600 mm beyond
comfortable reach wheelchair users
- Coin slot is at a height of 1400mm which is beyond easy reach of
wheelchair users
1200 mm
• Tactile warning block should be 300mm away from the machine
on wheelchair
wheelchair user
AFC gate
- AFC - Coin/ card slot is at 1040 mm and may be uncomfortable

for wheelchair user
Security check
- Width of security check gate is 700 mm which may be inadequate for wheelchair users.
However, for persons with disability they use hand held detector
• Drinking water unit installed is not fully accessible . Tactile pathway leading to
the drinking outlet has not been provided
• Glasses are provided at a comfortable height
• Tap provided requires twisting of the wrist which might be an issue for
persons with upper limb impairment.
Drinking Water
1010 mm
- Tactile guidance path to drinking water facility has not been provided
- Tap requires twisting of wrist
- Signage is non-tactile
• Tactile path leading to the water unit should be installed
• Signage to be made tactile
• Tap to have handles of lever type (not self-closing) operable with a closed fist
environment

machine, AFC
Summary finding - Toilet
• One unisex accessible toilet is provided at concourse level (paid area)
• There is no tactile guiding path to accessible toilet
• Tactile signage in navy blue and white symbol should be provided and
mounted at a height of 1400-1600 mm
• Signage (pictogram) need to include tactile / braille as well
• Door to accessible toilet has a threshold making it inaccessible to
wheelchair users
• Door opens inwards
• Adequate transfer space (800 mm) is provided
• Space between the wall and the WC is beyond the recommended
specification making it difficult to reach the horizontal grab bar
• Grab bar fixed to the floor prevents lateral transfer
• Waterjet and tissue roll is placed behind WC and grab bar making it
difficult to use
• None of the urinals have grab bars installed on each side and in the front
to support ambulant Persons with Disabilities
Toilet - Door
- Tactile pathway to the toilet section has not been provided

- Door width is 880 mm
- Signage on the toilet door is installed too high and is non-tactile
- Threshold at the doorway makes it inaccessible
Toilet - Interior
- Water jet and tissue roll are placed behind the grab bar and the WC
- Grab bar mounted on the floor prevents lateral transfer
- Horizontal grab bar is placed beyond the comfortable reach
Toilet - Urinal
- Urinal does not have a grab bar for use of ambulant person with disability
- Has two steps making them inaccessible for ambulant person with disability
Recommendation – Toilet
• Door has to be of recommended specification and has to be either outward
opening or sliding door
• Threshold at the door entrance need to be addressed
• Signage needs to be installed with Braille and raised lettering at appropriate
height to to make it easily identifiable to persons with vision impairment
• Water jet and tissue roll needs to front edge of the seat and at a height
between 50 mm and 200 mm from the top of the water closet seat
• WC should be placed close to the wall at a distance of 450-500mm
• L-shaped grab bar with 38mm diameter has to be provided on the wall
• Grab bar fixed to the wall can be converted into a hinged bar to allow for
lateral transfer
environment

machine, AFC
• Signboards for accessible entrance, parking and lift are available. However
vision
-Signage is non-tactile and is not as per internationally recommended specification

- It is placed beyond the recommended height from the floor
- Colour contrast is inappropriate making it inaccessible for person with low vision
Visual accessibility – Directional Signage
- Signage are not tactile making it inaccessible

- Signage is not in accessible format

- Information pasted on the lift is printed on paper and is in an inaccessible format
• Signages largely enhance the accessibility of any premise. The following signages
need to be installed across the station :
– Directional signages to guide people from one part of the facility to another
– Informational signages indicating what that facility is. Add visuals along with
the textual information to make it useful for a large group of people
• Signages placed across the station need to have consistent font size and shape, be
large and easy to read from a distance. This eases usage for persons with some
disabilities, such as developmental disabilities.
• Signages need to be placed appropriately at a height of 900-1500 mm or hanging
at a distance of 2000 mm from the floor
• Signages should be clearly color contrasted and preferably in line with universal
guidelines.
• Absence of braille maps to guide users on tactile path, tactile signages at key
points across the station can be an impediment to full accessibility for persons
with VI
environment
Vertical Horizontal Inside the Coach Building Visual Accessibility Safety &
Circulation Circulation Premises facility Emergency
Evacuation
Stairs, Platform Ticket counter, Toilet Signage
elevators, Ticket vending
escalators, machine, AFC
ramps
Summary finding - Safety & Emergency
evacuation
• Evacuation plans that clearly indicate the designated emergency evacuation
routes and refuge area/exit to assembly area are not available
• Signage along the evacuation route and the exit signage is non-tactile
• Tactile guidance is not provided along the evacuation route to assist cane
users to reach refuge area/ exit the station independently
• Step free access route to exit the station is not available to exit the
station. Lifts will not be operational during emergency.
• Only one metal, medical stretcher is present. It is recommended that
emergency evacuation chair be made available to evacuate wheelchair
users
• Audit team was informed public announcement system and strobe lights
to alert persons with hearing impairments is available at platform level
- No tactile guidance along the pathway to emergency exit

- Thresholds are a hazard at each emergency exit
Vertical Circulation - Emergency Exit
Emergency exit from connector
Emergency exit from platform
- No tactile guidance/ warning tiles

- Open steps in emergency exit from passenger connector
- Handrails for the emergency steps from platform has been provided only on one side
Audit of physical aspects – Other facilities
Vertical Horizonta Inside the Coach Building Visual Safety & Other facilities
Circulatio l Premises facility Accessibility Emergency – Restaurants,
n Circulatio Evacuation ATMs
n
Stairs, Platform Ticket Toilet Signage
elevators, counter,
escalators Ticket
, ramps vending
machine, AFC
Other facilities – Restuarants
• Two restaurants are observed in the parking area 1) Adyar Ananda Bhavan
2) Chai King 3) Sha Café
• Though the door width is beyond the recommendation, it is too heavy to
open
• Counter height of the Ananda Bhavan is 1160mm while that of Chai King
and Sha cafe is 1200mm
• Wash area is not available due to lack of clear floor space and knee recess
area under the washbasin
Other facilities – Restaurants (Sha Café)
- Glass door is heavy with no colour manifestation

- Counter is higher than the recommended 800mm specification
- Clear floor space area is not available in front of the washbasin
- Knee recess area is not provided under the washbasin
Other facilities – Restaurants (A2B)
- Adequate clear floor space area is not available to approach wash area comfortably
- Inadequate knee recess area make it difficult to reach the washbasin tap
- Removable furniture such as chair need to be rearranged to access the table
comfortably
Other facilities – ATM
- Tactile signage and pathway are not provided to ATM

- ATM machine buttons at the height of 1010 mm
- Control panel is beyond the reach of persons on wheelchair
Building Element Refer Section

Parking & Alighting Section 10 (Pg. 77)
Entrance Section 5 (Pg. 24)
Reception and waiting area Section 5, 7(Pg. 34
Vertical Circulation Section 7 (Pg. 56)
Horizontal Circulation Section 5 (Pg. 25, 32)
Toilets Section 8 (Pg. 65)
Common Area Section 5,6 (Pg. 36)
Fire Evacuation Section 9 (Pg. 74)
Alandur Metro Station, Chennai
October, 2020
Audit Details
Location Alandur Metro station
Date of visit 14.10.2020
Type of station and use Elevated | Public use
It is on the Green and Blue line of the
Chennai Metro. It has 4 entrances – A, B, C,&
D. Though all the entrances have ramps none
have been designated as accessible entrance
Description on the layout map
Mr. Shashaank Awasthi, Ms. Suhailah Javid from

Audit Team v-shesh
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Station layout map
Layout map does not indicate the designated accessible entrances

Summary Finding - Accessible Route and
Main Entrance
• Station has 4 entrances located on side of traffic heading to airport.
– Entrances A ( road side entry with steps + ramp) and B ( roadside
entry with steps + ramp).
– Entrances C (Drive-in entry with steps + ramp. It is on the backside of
Entrance A.) and D (Drive in entry with steps + ramp. It is on the
backside of Entrance B)
• Commuters from the side of traffic from airport can use a foot over-
bridge (with escalator, elevator and stairs) to access the station
• Pathway to station is inaccessible due to
– Absence of tactile pathway leading to the station
– Lack of suitable kerb ramps to access footpath and ramps (entrance A
and B) Parked vehicles (on the road and footpath)
– Footpath is intersected at multiple instances with vehicular pathway
provided for entry/exit into buildings
Summary finding - Accessible Route and
Main Entrance
• Station layout map does not depict accessible entrances
• Station layout map is given at station entrance indicating the layout of
are missing
• A signage near the layout map and/or in prominent places indicating how
passengers can navigate to the accessible entrance is missing
• Protruding columns, signboards and fixtures in the path of travel are not
suitably demarcated with warning strips
• Barriers observed include haphazardly parked vehicles, gratings, absence of
tactile path, intersection between footpath and vehicular traffic at certain
junctions
Approach to A Entrance
- Entrance A has two approaches. First from footpath and second from elevator from foot over-bridge.
- Footpath is inaccessible from street due to two step entry from pedestrian pathway to the ramped entry
- Absence of tactile guiding along the pedestrian pathway makes independent navigation of cane users difficult
- Lamp post without any tactile warning strip is a bump hazard for cane users. Additionally, it does not contrast in colour
with the background making it difficult to locate for persons with low vision
A Entrance
- Absence of tactile marking at start of ramp

- Handrail does not extend to 300 mm beyond ramp
- Handrail has been provided on only one side of the ramp
- Ramp is exposed to sun (leading to handrails being too hot to touch/ hold)
A Entrance
~250 mm
- Footpath is inaccessible for persons alighting at the entrance due to level difference
- Absence of tactile marking at start and end of ramp
A Entrance
- Gratings are a hazard for cane users

- Temporary construction was in progress but the area was covered
- No colour contrasting strips at step edges
Approach to B Entrance
~250 mm
- Construction debris can be a trip hazard

- Absence of tactile path leading from the bus stop to the ramped entry is missing
- Level difference between the traffic lane and footpath makes it inaccessible for persons on wheelchair
- Lamp post is not colour contrasted with the background nor has tactile warning strip has been provided around
it
B Entrance
- Absence of tactile warning strip at start of ramp

- Handrail has been provided on only one side of the ramp
C Entrance
- Pic 1 Entrance from the drop off point and pic 2 is entrance from the parking lot
- Pic 1 the front entrance ramp is too steep to navigate independently by persons on wheelchair. Handrails too
does not start from the bottom of the ramp
- Front ramp does not have tactile warning strip on the bottom of the ramp (near the drop off point
- Pic 2 side ramp from the parking lot has handrails on only one side of the ramp
D Entrance
Kerb Ramp
- Drive-in entry. Concrete bar placed on the kerb ramp is a hazard

- No tactile path leading to the ramped entry
- Ramp has handrail only on one side and Boulders on the path are a hazard
- Ramp flooring is slippery
• A smooth kerb ramp should be provided at all points where there is a level
changes between the traffic lane and the accessible path
• Pathway from road, bus stops should be smooth and continuous and be
cleared of construction debris and haphazardly parked vehicles
• Free standing lamp post should incorporate a band of 200 mm, between
heights of 1400 mm and 1600 mm from the walkway floor finish, and which
contrasts visually with the remainder of the post or column.
• For the accessible entrance, tactile path can also be considered from
alighting point near bus-stop into the station providing independent access
to persons with vision impairment.
• Ramp should be provided with handrails on both sides and should extend
beyond 300 mm before the start and end of the ramp
• Drainage grating at the beginning of the stepped entry should be avoided
• Tactile strips are also recommended 300 mm before the start and end
of the ramp and on landings
surroundings and the start of the handrail should be rounded to allow
easy gripping for all.
environments

presented

Main Entrance
Pathway Alighting
Summary finding - Parking & Alighting
• Area for accessible parking has been earmarked
– Designated accessible parking has been provided at Entrance C
– Identification signage for accessible parking is not as per recommended
specifications
– There is no directional signage for accessible parking
• Alighting
– No designated, signposted alighting area has been marked
not been provided
– Signage to accessible entrance from parking have not been provided
(though it is visible)
Parking and Alighting – C Entrance
- Signage is not marked in accessible format

- Parking bay and alighting area is not marked
- Transfer zone is not identifiable by a cross-hatch marking on the floor
C Entrance from the parking lot
C Entrance is a drive-in entry. Approach to ramped entry from parking is smooth

Alighting at C Entrance
- Absence of tactile pathway from alighting point to the entrance

- Alighting point should be signposted and demarcated to segregated from the traffic (in and out of the parking
area)
Alighting – D Entrance
Alighting point for persons getting dropped off at D Entrance

vehicle onto the wheelchair. Two accessible parking bay should be provided
for every 25 bays in a parking lot.
must be provided to indicate the accessible bay.
• Directional signage to indicate the accessible parking facility to be provided
at all entrances
• Preferable that the parking lot is covered
• Alighting point for persons with disability to be signposted
(IE)
environment
• Vertical circulation - staircase, ramp, lift, escalator
• Inside the premises - Reservation counter, Ticket vending machines,
• Building facility - Toilet
• Coach

machine, AFC
environment

machine, AFC

Summary finding - Stairs
• Station has 5 levels. Street level  Concourse  Platform (1&2)
Platform (3&4)
• Steps connect street level to concourse. Staircase connects concourse to
platform and from lower platform to the upper platform. All staircases are
similar and hence common observations are presented
• These stairs are to be used during evacuation also
• Tactile warning blocks are not provided consistently
• Handrails are mounted on the top or bottom step and does not extend
300mm beyond the steps
• Some staircase has more than 12 risers in one flight run
Vertical Circulation - Stairs (Common across places)
- Tactile warning blocks are not installed

- Handrails do not contrast in colour with the background
- Colour contrasting strips should be provided at each step
- Floor surface is slippery
- Directional signage provided is not in accessible formats
tread.
• Handrails need to be rounded at the ends and be easy to grip. They should
be clearly color contrasted from the surrounding wall.
Summary finding - Lift and Escalator
• There are common elevators connecting concourse to platform
• Lifts are identifiable against the background of the wall
• In the lift to platform, few of the buttons are placed at a height > 1200 mm
from the floor and beyond the reach of wheelchair users
contrast in colour making it difficult to locate for persons with low vision.
Emergency call buttons are not tactile.
• Tactile warning strip has not been provided and where provided it has not
been placed appropriately
Vertical Circulation - Lift (Concourse to Platforms)
- Signage is confusing and mounted high and is not in accessible format; Accessible lift signage is not as per
recommended specification
- Tactile warning strip has not been provided for the entire length of the lift entrance. Warning strip has not been
provided at a distance of 300mm from the lift
Vertical Circulation - Lift (Concourse to Platform)
1450mm
- Emergency instructions are at a 1450-1630 mm from the floor (recommended height is 1000-
1100 mm)
- Some buttons are placed at height higher than 1200 mm
- Gap between the lift car and lobby is 30mm and can be a trip hazard
• There are 4 escalators from Station to concourse and concourse to
platform
• Audio alert and tactile warning strips at the top and bottom of the
escalator are missing
- Tactile warning at the top and bottom of the escalator has not been provided
- No audio alert system present before the elevator starts operating
- Emergency instructions provided are not tactile and in accessible format
Lift Car Specifications -
to prevent canes and crutches from getting stuck. Lift door can be kept open
for around 30 sec to facilitate comfortable entry for PwD
Lift Lobby
Escalator
environment

machine, AFC
• Station has tracks at 2 levels: Platform 1 and 3 | Platform 2 and 4 on level 3
• All platforms are accessible via lifts, stairs and escalator
• Platform is sufficiently wide and well lit. But the flooring is slippery and
reflective
• Tactile path from lift is currently leading to only one coach and is not
aligned to a coach which is a hazard
• Absence of tactile pathway (i) from staircase along the platform to the
coaches - to seating area and (ii) refuge area/ emergency staircase
• Tactile path is interrupted by gratings
• Visual indicators have been placed across the platform but absence of
braille signages can make navigation difficult for persons with vision
impairment
- Barriers are not marked with tactile marking

- Tactile pathway is interrupted by drainage gratings
- Platform flooring is slippery
- Tactile path ends before a coach which is a hazard for persons with visual impairment
- Tactile warning block placed 600 mm from the edge of the platform is not appropriate
- Signage provided is non-tactile
Horizontal Circulation - Seating Area
- Seating is not best suited for persons with different ambulatory disabilities. A
few seats of different types, eg. more comfortable backrest, side support etc. can
be placed in the seating area closest to the accessible coach
- Absence of grab bars for support can make it difficult for Persons with
Disabilities to take support while sitting down
- Tactile path needs to be installed across the platform leading to seating areas
coach
Tactile Pathway
- Improperly laid tactile guiding path (refer lift pic)

- Absence of tactile pathway leading to drinking water and toilet block
- Street Level - right from alighting point/ bus stop/ parking to station lift
• Concourse level - (1) Lift to Ticket Counter, (2) Lift to drinking water, (3)
Lift to washroom, (4) Ticket counter to drinking water, washroom and
platform lift
• Platform Level – assuming some persons may come from non-accessible
stations, one can consider adding tactile paths from (1) steps and escalator
to a few coaches including the accessible coach, (2) coaches to close
seating areas
environment

machine, AFC
Summary finding - Ticket counter
• It is prominently and easily identifiable
• The ticket counter is high and inhibits easy access for wheelchair users. In
absence of a lowered counter independent access for WC users can be
difficult
• Counter did not have a clear knee recess area for the comfort of
wheelchair users
provided pictographically but other services offered aren't in accessible
font and color. Counter staff are not sign language literate
• Layout map is provided but it is not provided in accessible formats
• Floor directory for different facilities is not available at the enquiry
counter. This should contain the emergency egress route indicating nearest
refuge area and exit routes.
• Live assistance is provided on a need basis at the counter, to assist persons
as required
Ticket Counter
1050mm

- Induction loop unit to aid people with hearing impairments has not been provided at the counter - Informational
signages present are not of the accessible format
Summary finding - Ticket vending machines
wheelchair users
– Touch screen makes it inaccessible to sightless person – Absence of
tactile guiding path to the machine
• However, live customer support is available
- Control buttons are on a touch screen (i) making it inaccessible for person with visual
impairment (ii) at height of 1200 - 13600 mm beyond comfortable reach wheelchair users
- Coin slot is at a height of 1400mm which is beyond easy reach of wheelchair users
1200 mm
Summary finding - AFC
• AFC Gate
– Accessible AFC gate has been provided with adequate width for
persons on wheelchair
– The coin slot on top of the gate is beyond the comfortable reach for a
wheelchair user
– Person is available to assist persons with disability at AFC Gate
AFC Gate
- Counter - height is beyond comfortable reach of

wheelchair users and does not have knee recess
- AFC - Coin/ card slot is at 1040 mm and may be
uncomfortable for wheelchair user
Summary finding - drinking water
• Though the drink water unit tap is at the height of 1200mm it does not
have a clear knee recess area
• Tap provided requires twisting motion which inhibit access for persons
with limited motor movements
• Absence of tactile pathway to drinking water unit makes it difficult for
cane users to access it without assistance
Drinking Water
1200 mm
- The tap is at a height of 1200 mm with no knee recess space and there are no tactile guiding and warning blocks
around it
- Tactile pathway has not been provided leading to the water unit
-Tap requires twisting motion making it difficult for persons with limited motor movement. Additionally one of the
tap is positioned in a way that it is difficult to use it
ATM
ATM buttons are at a height from 920mm to 1300 mm

beyond the recommended specification of between 800-
1000 mm
Absence of tactile pathway leading to ATM
• Drinking water unit is not fully accessible for persons with disability. Needs to
be lowered to enable independent access for all, including wheelchair users.
Or clear knee recess area to be provided
• Lever type of tap to be provided
environment

machine, AFC
• Two unisex accessible toilets are provided at concourse level (paid area)
• There is no tactile guiding path to accessible toilets
• Visual signage at the door of the washroom is not in line with International
Symbol of Accessibility and Braille and/or raised lettering is missing
• Doorway of unisex accessible toilet is (750mm) less than the
recommended width of 900mm and has an inward opening door
• To reach both toilets, passengers have to traverse through a corridor with
double leaf door. Active leaf of double-leaf door is (800mm) less than
recommended specification of 900 mm making it difficult for wheelchair
users to comfortably navigate through it
• Toilet is spacious with sufficient space for movement and transfer of
persons onto the WC. However, improperly mounted grab bars make
usage of WC difficult for persons on wheelchair
• Adequate transfer space (800 mm) is provided
• Waterjet is placed behind WC making it difficult to use
• Foot press type of water faucet provided for washbasin making it difficult
for persons on wheelchair to use
• Emergency button and visual alarms are missing.
• In the men’s toilet none of the urinals have been provided with grab bars
to support ambulant Persons with Disabilities
Toilet pathway and door
750mm
- Access to toilets is via a corridor with double leaf door with active leaf of double-leaf door
being less than recommended specification of 900 mm. Double leaf doors open inwards
- Toilet door opens inwards and has a pull type handle which is mounted high
- Signage is in black and grey
Toilet
- Water faucet is mounted on wall behind WC and grab bar. Recommended to be kept either to left or right
- Grab bar fixed to the floor impedes comfortable lateral transfer
Wash Basin
1250 mm
700 mm
- Grab bar in front of the wash basin and foot press type
faucet makes it difficult for persons on wheelchair to
use it
- Tissue dispenser is placed beyond the reach of
wheelchair users
Urinal
Urinal does not have a grab bar for use of ambulant person with
disability
• Signage needs to be installed with Braille and raised lettering to make it easily
identifiable to persons with vision impairment.
• Grab bars need to be rectified to allow for ease of transfer
• Water jet needs to be installed so it is easily reachable.
• Grab bars provided in front of washbasin is a hindrance for using it and is
recommended that it be removed
• Instead of foot press operated water faucet, automatic type faucet can be
provided
both sides and in the front for support.
environment

machine, AFC
Summary Finding - Signage
• Signboards are available only for parking and lift. However it is
inappropriate and is not easy to locate especially for person with low
vision
• Signage is missing for accessible entrances.
• In one toilet, signage is present on the door only and not on the wall next
to it. In another, signage is totally absent near the toilet except for the
directional signage above the pathway door

- In Pic 1 signage has insufficient colour contrast
- Direction signage are not consistent across the station
- Accessibility signage for toilet is of inappropriate colour contrast

-Signage symbol size of parking is not as per recommended specification
-Toilet signage is non-tactile and is not as per internationally recommended specification
- All signages are non-tactile making it inaccessible

- Combination of visual and text is good practice (Pic 2)

- Maps are of small font size making it difficult for persons with vision impairment to access
– Informational signages indicating what that facility is. Add visuals along with the
textual information to make it useful for a large group of people
persons with VI
environment
Evacuation
ramps
evacuation
• There were no identification signage for the refugee area and the floor
space was uneven with potential trip hazards
users
• Public announcement system to alert persons with hearing impairments is
available at platform level
1580mm
-Emergency telephone is placed at a height beyond the reach of wheelchair users

- Floor is slippery
1440mm
- Train stop button is placed high on the wall

- Exit signage is non-tactile
- Absence of tactile pathway leading to the staircase to exit the station
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station
– Designating evacuation routes shall be at least 1500 mm wide, to ensure
a wheelchair user and an able bodied person are able to pass each other
along the route. The route should be free of any steps or sudden
changes in level and should be kept free from obstacles
Evacuation
– An exit stairway to be considered part of an accessible means of egress
shall have a minimum clear width of 1500 mm between handrails
Accessibility Audit Report
Anna Nagar Tower Metro Station,
Chennai
October, 2020
Audit Details
Location Anna Nagar Tower Station, Chennai
Date of visit 24/10/2020
It is on the Green line 2 of the Chennai Metro.
Each side of the road has 3 entrances each –
A1, A2, B3 on one side and A3, B1,B2 on other
side. AI and B1 are designated accessible
Description entrances.
Mr. Rajasekharan, Ms. Jayashree Kannan from v-

Audit Team shesh & Mary (Wheelchair user)
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Anna Nagar Tower Station Layout
Main Entrance
• Station has 4 entrances A1-A2, A3, B1-B2, B3 of which two namely A1 & B1
are designated as accessible entrances
– A1(ramped entry within the CMRL complex), A2 (road-side entry +
steps), B3 (road-side entry + steps)
– A3, (road-side entry + steps), B1 (road-side entry + ramp), B3 (road-
side entry + steps)
hence slope ramp has been provided. However, this is not of
recommended specification making independent navigation of
• Pathway to the station from bus stop (A1 side) and Main / side road (B1
side) is not easily accessible due to multiple barriers
– Narrowly placed bollards
– Broken footpath tiles at some places & obstacles such as cables
Main Entrance
• Pathway to the station from bus stop (A1 side) and Main / side road (B1
side) is not easily accessible due to multiple barriers
– Parked vehicles (on the footpath/road)
– Steep slopes of the kerb ramps connecting the road to the footpath
– Intersection with vehicular traffic leading to the parking area
• Station Layout Map is given at every station entrance indicating the layout
of stations, but this is not in accessible format. Audio, visual and tactile
signage recommended.
• Additionally a signage can be added near the layout map and/or in a
prominent place to indicate how commuters can navigate to the accessible
entrance. Pathway is well lit even during night time.
Approach to A1 Entrance (Accessible Entrance)
Bus stop
500 mm
- Level difference between road and footpath forces persons with disability to use the main road
- Narrowly placed bollards having a width of 500mm
- Steep kerb ramp of gradient 1:6:5 prevents independent access by wheelchair person; and the kerb ramp is not
isolated from the vehicular path leading to the parking lot - this can be unsafe
- Surface of the pathway from the bus stop to the ramp is not smooth and levelled
- Also there is no tactile guidance path makes it difficult for independent navigation by cane users
Approach to A 1 Accessible Entrance
- Apart from narrowly placed bollards making it inaccessible to crutch and wheelchair users, there are cables along
the way up to EB box, which could be trip hazard for cane-users
- Foot path is not even and is broken which can be a potential trip hazard
- The entrance gate obstructs the path leading to the ramp. The gate is not manned and opens only inwards.
A1 Entrance
- Ramp is steep (1:10.8) and too long at 13m(max 9m, else landing to be provided at 9m intervals); also
the width at 1700mm is lesser than the required 1800mm
- Tactile warning strip has been provided on the ramp and not at a distance of 300mm from the ramp
- Handrails are provided on both sides, but do not extend 300 mm at the top and end of the ramp
A 1 Entrance
Glass door
- Handrails do not extended 300 mm at the top of the ramp

- Handrails at the top of the ramp ends abruptly close to the wall. This coupled with open glass door with no
colour contrasted door edges can cause a crash hazard (especially for people with vision impairment).
Approach to B1 Accessible Entrance (Main Road)
Ramp
- Nearest bus-stop more than 50m from this entrance. For wheelchair users , the only path-way is by coming
on to the side-road, and climbing a speed-breaker (which has steep slope, ) to pass through bollards to
reach the pavement leading to station entrance ramp.
- The above path is not isolated from vehicular traffic flowing between main road and side road. Also The
space between bollards is too narrow at 500mm (at least 900mm width required)
- There is no tactile guidance path making it difficult for independent navigation by cane users
Approach to B1 Entrance (Via Side Road)
Option 1 Option 2
There are two Options to reach the pavement. Both Options has issues with access as explained below:
Option 1: (a) Path not isolated from vehicular traffic; (b) Speed-breaker-cum-ramp is too steep (Slope, ) (c )
space between bollards at 500mm too narrow (minimum 900mm required)
Option 2: (a) Path not isolated, and intersects with traffic leading to 2-wheeler parking lot; ; (b) Kerb-ramp
is too steep (Slope, ) (c ) Once on the pavement, pathway is narrow (less than 1200mm) and has obstacles
like bike parked on the pavement
B1 Accessible Entrance Ramp
- Ramp length at 13m is too long with no landing provided at 9m interval

- Tactile warning strip has been provided on the ramp at the top as well as bottom, rather than at a distance of
300mm from the start & after the end of ramp
- No handrails are provided on either sides which will make access difficult for crutch-users / others
Recommendations – Approach / Accessible Entrance
• A smooth, gentle kerb ramp should be provided at all points where there is
a level changes between the traffic lane and the accessible path (especially at
the bus stop)
• Pathways from the roads / bus stops should be wide (at least 1200 mm),
smooth and continuous and be kept free of obstacles.
• Bollards provided on the footpath should be widened to at least 900mm
• For the accessible entrance, tactile path to be placed from road, parking lot
and near bus-stop into the station providing independent access to persons
with vision impairment.
• Signage is present before the accessible entrances A1 and B1 but they need
• Ramp leading to A1 entrance need to be redone with appropriate gradient
(1:12) and B1 to be redone to provide for landing at 9m interval
• Handrails need to be installed 300 mm before the start and end of steps. For
B1 entrance handrails of right specifications to be placed on both sides at
height of 760-900mm
• Tactile strips, covering the width of the ramp are also recommended
300 mm before the start and end of the ramp
• Glass door should have colour manifestation. For open glass door,
edges to be made apparent for persons with low vision
Summary findings – Step Entrances
A1 and B1 have been fully audited for accessibility for all persons with
disability. The other station entrances (A2, A3, B2, B3) are being checked
for observations which can be easily incorporated to make the stations
largely accessible for persons with mild to moderate disability.
Points of inaccessibility noted are given below :
• Directional signage to accessible entrances A1 and B1 have not been
provided.
• Steps are of suitable tread and riser, but handrails need to be extended
300 mm before the start and end of the steps.
• Warning strips at the start and end of the stairs and color strips at the
edge of the steps is also missing.
• Colour contrasting strips at the edge of the steps is missing
• Glass doors do not have colour manifestation
Stepped entrances
A2 Entrance
- Handrail not provided on both sides

- Clearly contrasted color strips at the edge of each step has not been provided
- Absence of tactile warning at the start and end of the steps (and covering the width of the staircase) inhibits access
for persons with vision impairment
• Layout maps are provided at every station for easy navigation by all. Here,
entrance (A1, B1). Signage should be prominently displayed and preferably be
• For all stepped entrance, handrails need to be installed on both sides of the
steps and should extend to 300 mm before the start and end of the staircase.
• Tactile strips are also recommended 300 mm before the start and end of the
steps and covering the width of the staircase.
• Material of handrails should be such that it does not get excessively heated
• Adding kerb ramps and levelling the road will access to station will enable
access for many.
• Glass doors to have colour manifestation.
• Above recommendations are small changes which can make the stations
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– On A1 side 4-wheeler parking slot provided. However, these are
inappropriately signposted and also no floor markings made
– Transfer zone is not clearly indicated with yellow or white cross-hatch
road markings
– Pathway connecting parking lot to the entrance is less than 30 m and
not covered. Additionally, pathway coincides with vehicular pathway to
the parking area
– On B1 side, 2-wheeler parking is available but not operational
currently.
• Alighting
– Typically alighting is in front of the station entrance on the road
– No appropriate kerb ramp provided from road to the footpath
not been provided
Parking at A1 Entrance
Pathway
to ramp
- Parking lot is not covered and no accessible bay (aligned to specified accessible bay recommendations) has
been marked on the floor.
- Transfer zone has not been provided on the floor as yellow or white cross-hatch road markings
- Pathway to the ramp intersects with vehicular traffic leading to parking area
- Other vehicles (in this case a bike) found to be parked in the designated parking.
Alighting Point A1 & B1
A1 B1
Option 2
- No signposted alighting point

- Alighting is close to the slope/kerb ramp
- Pedestrian pathway intersects with vehicular pathway leading to the parking area
- Absence of tactile pathway from alighting point to the station entrance
• Parking
– At A1 parking lot, one bays reserved as accessible parking bay marking
out a space of 3600mm wide x 5000mm length. This includes space for
transfer of the passenger from the vehicle onto the wheelchair.
– At B1, when 2-wheeler parking lot is made operational, space for 2/3
wheeler accessible bay to be provided.
– Appropriate signage (in line with the international symbol of
accessibility) must be provided to indicate the accessible bay.
– Directional signage to indicate the accessible parking facility to be
provided at all entrances
– Pathway from alighting point to the ramp should not intersect with
vehicular pathway. Where not possible, trained staff to monitor traffic
and assist persons with disability be provided
• Alighting
– Alighting points to be provided close to station on the shoulder of the
road away from the traffic. This should be sign posted and floor marked
to ensure safe alighting.
• Alighting
– Further kerb ramp of appropriate slope to be provided for getting on
to the pavement from the safe alighting point.
– Finally, the path needs to be levelled to facilitate transfer of people from
the street onto the footpath
– Tactile guidance path to be provided from the accessible parking bays
and alighting point right up to the station entrance.
Recommendation – A1 Alighting
- No alighting point has been designated. Commuters alight on the main road close to the station
entrance. Recommended that an alighting space be designated at the space shown in picture by
carving out 1.5m long x 6m wide aisle space from the shoulder of the road, with a gently sloping kerb
(1:12) leading to the pavement
- Alighting point to be signposted and the floor should be painted with Accessibility signage.
Recommendation – B1 Alighting
Recommended
Alighting Point
- No alighting point has been designated. Commuters alight on the main or side road close to the
station entrance. Recommended that an alighting space be designated at the space shown in picture
on the pavement so that commuters from main & side can alight at a common point, The alighting
space should be at least 1.5m long x 6m wide, and allow for smooth & safe entry from main road and
side road as well
- Alighting point to be signposted and the floor should be painted with Accessibility signage. Tactile
path need to be provided from alighting point to the ramp.
(IE)
environment
• Building facility – Toilet

machine, AFC
environment

machine, AFC

• Three types of stairs 1) Street level to concourse & 2) Concourse to
platform (from within the station) 3) Emergency staircase
• Following observations are common
– Some staircase had more than 12 risers in one flight run
– Staircase is well lit throughout the day
Vertical Circulation – Stairs (Concourse to Street level)
- Handrails do not extend 300mm beyond the bottom and top steps
- Tactile warning strips (covering the width of the staircase) should be provided at a distance of 300 mm at
the start of the stairs, end of stairs and on all landings.
- Floor surface is slippery and reflective and can cause a slip hazard, especially for cane and crutch users
- A few flights have more than 12 stairs in a run
Vertical Circulation – Stairs (Concourse to Platform)

- Tactile warning strips (covering the width of the staircase) should be provided at a
distance of 300 mm at the start of the stairs, end of stairs and on all landings.
- Handrails do not extend 300mm beyond the bottom and top steps
tread.
be clearly colour contrasted from the surrounding wall.
• Stair flooring should be non-slippery and non glary to prevent slipping
• There are two sets of similar lifts connecting various levels– 1) street level
to concourse and 2) concourse to platform
• Dimensions of the lift car (1400x1600 mm) is not in compliance with
specifications in Harmonized Guidelines
• There is a wide gap of 24 mm seen between the landing and the lift car
which can cause canes and crutches to get stuck.
• Control panel does not contrast in colour for ease of identification by
persons with low vision
• Emergency call buttons in the lift are not tactile marked and
emergency/safety instructions are mounted at an inaccessible height of
2200mm
• Accessible lift signages are not of the recommended color contrast
the lift for passengers with disability
Vertical Circulation – Lift (Concourse to Platform)
- Inner dimensions of the lift cars at 1600x1400 mm are smaller than the specified dimensions (1500X1500mm)
- Handrails do not contrast with the wall
- Tactile warning tiles at the concourse level does not cover the width of the lift
Vertical Circulation – Lift (Street level to Concourse)
- Tactile warning blocks do not cover the entire width of the lift at the street level
Vertical Circulation – Lift (Interior)
- Emergency information is mounted high and on a reflective material with inappropriate font size making it
inaccessible to person with low vision
- Control panel have buttons with Braille/ raised letters however it is does not contrast with the background to
aid people with visual impairments
Summary Finding - Escalator
the escalator
- Tactile warning tiles at the top and bottom of the escalator has not been
provided
- No audio alert system has been provided
Recommendations – Elevator
• Gap of 30 mm seen between the landing and the lift car needs to be narrowed to
prevent canes and crutches from getting stuck.
• Handrails in the lift should be clearly colour contrasted from the wall.
• Emergency signage should be placed between 800-1500 mm and should be in
accessible formats so people with different disabilities can be briefed on what to do in
case of an emergency
• Information signages should be provided in accessible format
Lift Lobby -
• Call button should be clearly colour contrasted from the wall
• Tactile warning strip should be provided 300 from the lift and should cover the entire
width of the lift and not just a portion of it
Escalator
• Audio beepers near the escalator will alert persons with visual impairment
• Tactile warning blocks to be provided before the escalator
environment
Stairs, elevators, Platform & Ticket counter, Toilet Signage

escalators, ramps concourse Ticket vending
machine, AFC
– emergency staircase
• Signage – both audio and visual - have been provided, However, tactile
• Tactile warning blocks are placed too close at a distance of 130 mm from
safety doors
• Gap is 70mm and level difference of 50mm between train platform &
coach makes it inaccessible for wheelchair users and hazardous for cane
users
130 mm
- Path from escalator / stairs to coaches is missing

- Tactile strip can be moved to 600 mm from the edge of the safety door. Currently placed around 130 mm from
the door
- Glass doors to be demarcated with color strips at two levels to indicate where the door is
- Floor is slippery and reflective which can cause problems for persons with physical and visual disabilities
- Gap is 70mm and level difference of 50mm between train platform & coach making access difficult
- Braille signage is missing to assist person with vision impairment to identify the platform and any
other services
1
- Guiding block around seats needs to be installed

- Seating is not best suited for persons with different ambulatory disabilities. A few seats of
different types, eg. More comfortable backrest, side support etc., can be placed in the
seating area closest to the accessible coach
- Tactile path needs to be installed across the platform leading to seating areas.
Horizontal Circulation – Concourse
Fire-extinguisher though guarded protrude by 250mm from the wall, which can be a
crash hazard especially for cane-users
to be reduced to enable easy access for persons with disability
• Tactile strips to be moved to 300 mm from the automatic safety doors
coach.
• Concourse:Tactile warning strips to be placed around all protruding objects
• Tactile warning strip to cover the entire width of the lift
• Tactile strip need to be placed at a distance of 600mm from the edge of
the platform
– Street Level - right from alighting point/ bus stop/ parking to station lift
and platform lift
– Platform Level – assuming some persons may come from non-
accessible entrances, one can consider adding tactile paths from (1)
steps and escalator to a few coaches including the accessible coach, (2)
accessible coach and marking the wait points in front of the accessible
coach
environment

machine, AFC
• Counter did not have a clear knee recess area for easy access for wheelchair
users
This should contain the emergency egress route indicating nearest refuge area
and exit routes.
• Speaker has been provided but at a height of 1360mm (max height shld be
1000mm). Also induction loop unit is missing
• Though the staff at the counter was helpful they were not sign language
literate
Ticket Counter
1060mm
1360mm
- Counters are of height 1086 mm which is more than the required height of 75—800mm , as per the guidelines
- Glass pane at the ticket counter requires color manifestations and color at the edges of the glass window to make it
easily identifiable for persons with low vision
- - A speaker has been provided at one of the counter with tactile path and placed at a height of 1360 mm (max
1000mm height as per standards)
• Accessible route maps, floor directory for different available facilities and
for persons with disability.
• Staff manning this counter should also understand basics of sign language and
should be sensitized to provide basic assistance to persons with disability
• Colour manifestation of the counter will make it easily identifiable beneficial
especially for persons with low vision
• Speaker to be lowered to a height of 1000mm
wheelchair users
– Have audio support but touch screen makes it inaccessible to sightless
person
issue
- Tactile guidance blocks are not provided

- Control panel has touch screen buttons which are placed high (between 1000 - 1200
mm).
- Coin slot is unreachable for WC users at a height of 1400 mm. But the other receipt
and cash slots are within 1200 mm height from floor.
• Ticket vending machines need to have its control panel clearly contrasted
1200 mm
• Control buttons need to be installed at a height of 800-1200mm. They should
have braille marking and have raised lettering
• Staff available to assist passengers should be sensitized to assist persons with
disability
• Tactile guiding path leading to the vending machine to be provided
Summary Finding –AFC
• One accessible AFC gate has been provided with adequate width for
• Tactile path from the lifts leads to the AFC gate
• Tactile pavers have also been provided on either side of the AFC gate at a
distance of 300 mm from the gate to ease access for persons with vision
impairment.
• Staff have been designated at the gates to assist persons with disability
AFC Gate
1 2 3
- Of all the AFCs, one has been kept sufficiently wide – 960 mm, to allow passage for wheelchair users Picture -1
- Other than AFC, there is also another gate that is specifically there for wheelchair person –Picture 2
- Tap token reader is installed at a height of 1090 mm but is not easily reachable. Can be moved to the front in
order for it to be easily accessible by all - Picture 3
• Water fountain, while placed at the right height, does not provide for
adequate knee recess to access the fountain
• Glasses are not provided.
• No tactile guidance path to the water unit
Drinking Water
- Water fountain facility have the taps and push buttons at accessible heights (less than
1000mm)
- Clear knee recess area has not been provided water fountain; and the RO equipment placed
beneath hinders access
- No glasses are kept, making it difficult in case reaching the fountain is difficult
• Provision should be made, to keep glasses on a water tray near the unit,
mounted on the wall nearby at the specified height – 1000 mm
• The equipment below the fountain to be moved to provide adequate knee
recess
environment

machine, AFC
• One unisex accessible toilet is provided at the Concourse Level
• Tactile guiding path to the toilet not provided for use of cane users (from
lift at the concourse level to the toilet)
• Pathway has a ramp with gentle gradient but has no handrails on both
sides
• Proper door Stopper should be provided to ensure the door is securely
open to allow access
• On the Toilet Door Signage in navy blue and white symbol has to be
mounted at a height of 1680 – 1900 mm, also the signage should be in
braille and raised lettering to enhance access for all
• Door of unisex accessible toilet is slight shortly of required width of
900mm but the door opens inwards which makes access difficult
• Lever type handle is provided but horizontal bar (800 mm from the floor)
and a vertical bar in the opening side with its lower edge at 800 mm from
the floor is MISSING. Also no Horizontal pull bar on the inside of the
door
• The L-shaped grab bars is placed appropriately and so is the hinged side-
bar but the hinged bar not extending 100-150mm from the front edge of
WC
• Adequate transfer space in front and the side of the WC, though the toilet
dimension (1800X2200mm) is short of the standard (2200mmX2200mm)
• Waterjet is placed behind the grab bar making it difficult to use even by a
non-disabled person
• Emergency alert button and visual / sound alarms missing
of the urinal to support ambulant Persons with Disabilities
• Urinal is at a height of 500mm from the floor which is higher than the
recommended height of 430mm
Toilet – Pathway
Path way from

External door
860 mm

- Active leaf of the double-leaf door is 860mm. Only if both doors are kept open, the path is accessible for wheelchair
users / crutch users. No proper Stopper provided
- The corridor leading to the toilet has a ramp with no hand rails provided that makes navigation of people with
mobility impairment
- Queue manager is kept as a door stopper and could act as a barrier
Toilet - Door
860mm
- Washroom door is inward opening

- Door width at 860mm slightly short of recommended width of 900mm
- Signage on the washroom door is installed too high (1680-1900 mm) and is not in accessible format (Braille and
raised lettering) as per the International symbol of accessibility. Signage is of size 50*70 mm which is much smaller
than the specified 200*200 mm specification
Toilet - Interior
- Hinged bar placed properly but not extending by 100-150mm beyond the front of the WC
- Water jet mounted on the right-hand side of WC is behind and difficult to reach
- Emergency button and visual alarm in the washroom is missing
- L-shaped bars: Each bar is 850mm, (600mm for horizontal & 700mm for Vertical is recommended) ~ while longer
length is fine but this pushes Vertical bar 250mm further beyond from the front of WC making it unreachable
Toilet – Washbasin
- The top-edge of the wash basin at 780mm from the floor is slightly LOWER than requirement of 800-840mm
height
- Washbasin faucets are automatic type are easy to use, mirror, hand dryer, soap all are accessible
Toilet - Urinal
500mm
- Grab bars on either side of the urinals and in front for support is missing
- Rim of the urinal is higher at 500 mm ( 430 mm as per standards) above the floor
- Adequate space available in front of the urinal
• Tactile Guiding path to the toilet to be provided for use of cane users
(from lift at the concourse level to the toilet)
• Pathway ramp has to be fitted with handrails on both sides at the right
height of 760-900mm
• External door leading to the washroom to be of 900mm width
• Proper door stopper should be provided to ensure the door is securely
• On the toilet door, signage in navy blue and white symbol need to
mounted at a height of 1680 – 1900 mm, also the signage should be in
braille and raised lettering to enhance access for all
• Doors to be inward opening or sliding type, and door width increased to
900mm
• On the inside of the door horizontal pull-bar, at least 600 mm long to be
provided such that it is 130 mm from the hinged side of the door and at a
height of 1000 mm
• Waterjet is placed appropriately on the adjacent wall (left side) slightly in
front of the front edge of WC for easy access
• An emergency alarm cum call switch should be provided within easy reach
on the wall near water closet at two levels: at 300mm and 900mm from
the floor level to allow user to call for help in case of an emergency
• There should be a visual emergency alarm in the toilet
• One of the urinals to be fitted with have grab bars on each side and in the
front of the urinal to support ambulant Persons with Disabilities
• Urinal height to be lowered to 430mm
environment

machine, AFC
it is placed inappropriately and is not easy to locate especially for person
with low vision
< 1500
mm
- Signages across the facility need to be clearly color contrasted and be of consistent font and type
- Exit signages mounted on the wall is non-tactile & some mounted beyond the recommended max ht of 1500mm
- Directional signage to toilet is non-tactile, mounted high and covered in paper
- Signage symbol size of parking and toilet is non-tactile and not as per recommended specification
- Accessibility signage is not standardized through out the station
- Toilet and drinking water signage is non-tactile and is mounted high on the wall/door
- Signages across the facility need to be clearly color contrasted and be of consistent font and type.
- Combination of text with visuals is a good practice. However, font size used in caution signage, escalator signages,
and the route map is not appropriate making it difficult to read
Recommendation - signage
another
people
persons with vision impairment
• Ideally any signage should incorporate a combination of lettering and
symbols. This will empower persons with Autism, intellectual disabilities
and multiple disabilities as well as those with language barriers
• Ceiling signs need to be suspended at a height of 2300mm from floor level.
It is important that the size of the lettering be increased in proportion to
the distance from the reader.
• Room number and identification signage need to be installed at both high
and low levels, i.e. at 1600-1700mm and at 1000-1100mm to allow
convenient close viewing by wheelchair users
• Signage Material should be non-reflective, preferably matt finish. It should
have non-glary and non-glossy surface
- Directional signages have been installed at different points across the station. For ease of navigation, it is
recommended that directional signage seen across the station be evaluated to ensure that all important facilities are
covered – eg. Ticket counter, water unit, seating area, emergency exit etc.
- Accessibility signage are of appropriate dimension and specs
- Fonts size in the information signage is of smaller font.
Evacuation
station. Lifts will not be operational during emergency
routes and assembly area are not available
users to exit the station independently
• Only one metal, medical stretcher is present which doesn’t have much
adjustment flexibility. No emergency evacuation chair is available
- Door is heavy and difficult for persons with ambulatory disabilities to open independently
- Lack of color contrasting of the door with surrounding wall can make it difficult to identify for low vision
persons
- Absence of tactile path leading to the emergency exit will be difficult for person with vision impairment to
navigate to the exit independently
Safety & Emergency Evacuation - Emergency Stairs
- No colour contrasting strip on step edges

- Absence of tactile warning strip 300mm from the steps
- Handrails start on the first step and does not extend 300 mm beyond the top and bottom step
- Handrails do not continue on the landing
Safety & Emergency Evacuation - Emergency buttons
1670mm
1360mm
- The train stop button at a height of 1360 mm, MCP at 1560mm and Emergency call button at 1670mm and are
too high. They are contrasted against the wall color though
- The font size of written material on these buttons is small and not given in braille
Evacuation
• Alarm Panels / Emergency buttons
– These should be adequately contrasted in color and tone from the
Braille
• Alerting System
Evacuation
station
– The risers / treads, hand rails in Emergency evacuation stair case not as
per design
– Doors are heavy to open independently and in case of emergency, doors
to be kept open with door stoppers
• A couple of evacuation chairs (basis need) should be procured and staff
Anna Nagar East Metro Station,
Chennai
November, 2020
Audit Details
Location Anna Nagar East Metro Station, Chennai
6 entrances of which two are designated as
Description accessible entrance
Mr. Rajasekharan, Ms. Jayashree Kannan from
Audit Team v-shesh, Ms. Mary (Wheelchair user)
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Anna Nagar East -Station Layout
Main Entrance
• Station has 6 entrances of which two are designated as accessible entrance
A1 and B1
– A1 Entrance (road-side entry + ramp) A2, B3, and B4 Entrance (road-
side entry + steps)
– B1 Entrance (road-side entry + ramp), A3, B2, and B5 Entrance (road-
side entry + steps)
hence slope ramp of recommended specification has been provided.
• Pathway to the station from bus stop has multiple barriers
– Absence of tactile pathway leading to the station for both the
accessible entrances.
– Uneven footpath, broken footpath tiles seen along the pathway
– Bollards placed on the pathway (spacing of 500 mm) inhibit access for
wheelchair and crutch users
– Haphazardly parked vehicles in the path of travel
Main Entrance
• Pathway to the station from bus stop has multiple barriers
– Tactile warning strips missed to indicate intersection between footpath
and vehicular traffic at certain junctions
– Kerb ramps at the approach to the stations are of improper gradient
(too steep). In case of B1 entrance, kerb ramp intersects with the 2-
wheeler parking pathway
recommended.
• Tactile map should be marked by floor tactile guidance for persons with
visual impairments to access it
• Additionally, a signage can be added near the route map and/or in a
entrance.
• A1 and B1 are designated as accessible entrances into Annanagar East Metro
Station
– All the Ramps are of suitable gradient
– Handrails should extend 300 mm before the start and end of the ramp
– Tactile guidance path from the ramp to the lift is not provided. This will
enable independent access for persons with vision impairment
– Path is paved/ smoothened to prevent a fall but was found to be broken
in some places.
Approach to A1 entrance (Accessible Entrance)
500 mm
From the bus stop the path leading to accessible entrance has
- obstructions in the form of bollards (space between bollards too narrow at 500mm, should be at least 900mm
for passage of wheelchair)
- criss-crosses with the vehicle path leading to parking
- Level difference between the road and pedestrian pathway at the bus stop forces persons with disability to take
the road; vehicles haphazardly parked in front of the bus-stop on the road thus acts as a barrier
Approach to entrance A1 (Accessible Entrance)
- Kerb ramp leading from roadside to station is steep 1:4, which inhibits access for all, and the kerb ramp is
not isolated from the vehicular path leading to the parking lot – this can be unsafe.
- The path from parking lot too accessible entrance A1 is obstructed by cable which can be a trip hazard
A1entrance
L-shaped
Ramp
Level 1 Ramp
Level 2 Ramp Level 3 Ramp
Three- level ramp. On the street-side, ramp is provided on either side of the entrance sharing a landing which continues
further as a L-shaped ramp leading to the lift
A1entrance – Level 1 Ramp
- Width at level 1(street side) at 1460mm is lesser than the required 1800mm
- Handrails are provided on both sides, but do not extend 300 mm at the top and end of the ramp
A 1 Entrance – Level 2 & 3
Glass door
- Signage provided is not of appropriate colour combination

- At Level 3, handrails do not extended 300 mm at the top of the ramp
- At the entrance (lift side) the abrupt ending of the railings and open glass door with no colour contrasted
door edges can cause a crash hazard (for people with vision impairment).
- There is no bus-stop close to B1 entrance; other commuters usually alight right at the
entrance
- Kerb ramp of gradient 1:2.25 is too steep leading towards B1 make access difficult. The
pathway to the ramped entrance intersects with the pathway for 2-wheeler parking
- Surface of the ramp is not smooth
B1 Entrance
Level 1 Ramp
Level 2 Ramp
- Tactile warning strip is on the ramp and not 300mm from the ramp at the top and the bottom
- Handrails need to be extended to 300 mm after the end of the ramp
- At the entrance (lift side) the abrupt ending of the railings and open glass door with no colour contrasted door
edges can cause a crash hazard (for people with vision impairment)
- Stone placed as door-stopper to be removed as it can be a trip hazard. A suitable door-stopper to be placed.
• Kerb ramps from external environment into station should be gentle and
wide enough for easy access of wheelchair users, crutch users, etc. They
should be kept clear of obstacles to allow access
• Pathways from parking lots, road, bus stops should be wide (900 mm),
smooth and continuous and be kept free of obstacles. Obstacles which
cannot be removed should be surrounded with tactile warning strips
• For the Accessible entrance, tactile path can be considered from road,
parking lot and near bus-stop into the station providing independent access
to be easily viewable to passengers from the roadside. Tactile signage at a
• Handrails of ramps need to be installed 300 mm at the top and bottom of
the ramp
surroundings
• The edges of a glass door should also be made easy to locate when
the door is open by providing it with a colour contrasting strip
• Stone used as a door stopper could be a trip hazard and should be
replaced with a proper door stopper
• A2,A3, B2, B3 are stepped entrances leading into the station.
• These stations (A2, A3, B2, B3) were checked for observations which can be
but handrails need to be installed on both sides, extending to 300 mm
before the start and end of the steps
– Warning strips at the start and end of the stairs and color strips at the
A2 & A3 entrances
A2 A3
- Absence of tactile guidance at the top and bottom of the steps (and covering the width of the staircase) inhibits
access for persons with vision impairment.
- Handrail is not provided on both sides of the steps and does not extend 300 mm at the top and bottom of the
steps
- Signage leading to the nearest accessible entrance has not been provided
• Route maps are provided at every station for easy navigation by all. Here,
entrance (A1, B1)
• Signage should be prominently displayed and preferably be in a specific format
- navy blue with white symbol and of the dimensions 1000*1000 mm. Visual,
tactile and audio guidance is recommended.
• Stations have a stepped entrance. Handrails need to be installed on both
sides of the steps and should extend to 300 mm before the start and end of
the staircase. Tactile strips are also recommended 300 mm before the start
and end of the steps and covering the width of the staircase.
• Adding kerb ramps and smoothing access to station will enable access for
many.
disabilities.
environments

presented

Main Entrance
Pathway Alighting
Parking
– 4-wheeler parking lot has been provided near A1 entrance, but for B1
entrance only 2-wheeler parking is available (which is non-operational, so
was not audited).
– A1 parking is covered and adequate space available for alighting, but the
bays are not marked or sign-posted
– Signage indicating the accessible slots have not been installed.
– Pathway connecting parking lot to the entrance is less than 30 m and not
covered. Additionally, pathway coincides with vehicular pathway to the
parking area
– Obstacles and bollards (placed with a gap of 530 mm) in the path of
travel inhibit free access
Alighting
– No designated, signposted alighting space provided for persons with
disability
Alighting
– People generally alight near the kerb ramp to the pathway which is steep
and close to the vehicular traffic. Using this could be dangerous during
peak hours.
– Tactile pathway from footpath/alighting point to the entrance (steps/ramp)
has not been provided
Parking at A1
- Parking lot is covered but no accessible bay (aligned to specified accessible bay recommendations) has been
marked on the floor
Pathway from A1 parking to the A1 entrance
- Signage into the parking lot is not in line with international symbol of accessibility
- Bollards placed at a distance of 530 mm obstruct free access for wheelchair and crutch users
- Pathway is not covered, but leads directly to the B1 station ramp
- Absence of tactile guidance from parking lot to station access for persons with vision impairment difficult
Alighting @ A1, B1
A1 B1
Current
Current Alighting Point
Alighting Point
- No designated alighting point. Currently people alight near the kerb ramp – which is steep and intersect with the
traffic pathway to the parking area
- Tactile path not provided from alighting point to the ramp /lift leading
- Signage not provided at the alighting point along with accessible signage leading towards the ramp.
Alighting @ A3, B2
A3
B2
- No designated alighting point. At A3 entrance, people alight near the kerb ramp – which is steep and intersect
with the vehicular traffic
- At B2, alighting is at front of the entrance. Level difference between road and pedestrian pathway observed
- Tactile path not provided from alighting point to the steps
reserved for persons with disabilities. This includes space for transfer of the
passenger from the vehicle onto the wheelchair. Two accessible parking bay
should be provided for every 25 bays in a parking lot.
• Obstacles such as narrow bollards need to be either removed or widened to
provide at least 900m passage way
• Vehicular and pedestrian pathway to be demarcated. If that is not possible,
have a trained staff to monitor the traffic and assist persons with disabilities
• Alighting points for persons being dropped off in vehicles should be
designated near the ramps
• Alighting point should be signposted, and the clearly marked; also a kerb
ramp (1:12 slope with white marking) is recommended to facilitate transfer
of people from the street / alighting point onto the footpath.
• A tactile path can be provided from the recommended alighting point &
accessible parking bays right up to the station entrance
Recommendation – Alighting point @ A1,B1
A1 B1
Proposed
Alighting
Point
- Recommended that an alighting space be designated close to the ramp by carving out space from road
shoulder.
- Level difference between the road and pedestrian pathway to be addressed
- Tactile path need to be provided from alighting point to the ramp /lift
- Signage should be provided at the alighting point along with accessible signage leading towards the ramp
(IE)
environment

machine, AFC
environment

machine, AFC
The design of the vertical circulation of different categories of elements such as stairs, elevator, etc. are
similar. Common observations are provided and specific points are highlighted separately
• Three types of stairs are seen :1) Street level to concourse and 2)
Concourse to platform level 3) Emergency staircase
• Following common observations are seen :
– Adequately wide steps with handrails on both sides
– Absence of color contrasting strips at the step edges
– Handrails need to extend 300mm beyond the steps
– Handrails are not continuous on the landing
– Area under the stairs needs are not cordoned off
– Flooring is slippery and glary
Vertical Circulation - Stairs (street level to concourse)
- Handrails installed in the middle of the staircase is not continuous on the landings
- Tactile warning strips (covering the width of the staircase) should be provided at a distance of 300 mm before
the top and bottom of each flight of steps
- Stairs have more than 12 risers in a run.
Vertical Circulation - Stairs (Platform to concourse)
- Area under the stairs is not cordoned off

- Color strips are missing on the edge of the stairs
- Tactile warning strips (covering the width of the staircase) not provided at a distance of 300 mm at the top
and bottom of the stairs and on all landings
- Floor surface is slippery and reflective and can cause a slip hazard, especially for cane and crutch users
• Colour strips at the edge of the steps enables easy identification of the
tread.
the middle) and should extend 300 mm before the start and end of the
steps.
surrounding wall.
• Tactile Warning blocks at a distance of 300 mm from the start and end of
the steps and on landings is necessary to enable independent access for
• Tactile guidance path from bottom of steps to coach will enable
independent navigation for visually impaired persons
• Under-stair area to be cordoned off to protect from overhead hazard
• Three elevators across both levels – two elevators from street level to
concourse and one elevator from concourse to platform
• Dimensions of the lift car is small and not in compliance with specifications in
Harmonized Guidelines. Minimum proposed dimensions for an accessible lift is
1500*1500 mm, but specifications of Annanagar East Metro lifts are :
– Station to Concourse – 1600*1400 mm
– Concourse to Platform – 1200*1400 mm
• Lift car at platform level is narrow and can make movement for wheelchair
users difficult
• Gap of 24 mm seen between the landing and the lift car can cause canes and
crutches to get stuck
for passengers with disability
Vertical Circulation – Lift (Street level to concourse)
- Inner dimensions of the lift car is (1600000mm) is smaller than the recommended specification
2200mm
- Control panel does not contrast with the background which makes it difficult for
people with visual impairment to distinguish it easily
- Emergency information (inside the lift) is mounted too high at 2200mm (beyond
recommended max height of 1500mm) and on a reflective material with
inappropriate font size making it inaccessible to person with low vision
Lift Lobby -
• Control panel should be clearly colour contrasted from the wall
• Lift door should be color contrasted from surrounding wall in order to be clearly
visible
• Lift lobby should have clear signage to indicate the level and preference notices.
the escalator
Vertical Circulation – Escalator
From concourse to street

From platform to concourse
- Tactile pathway leading to the escalator is missing. Also, tactile warning at the top and bottom of the
escalator has not been provided
- No audio alert system present before the elevator starts operating. Audio beepers to alert persons with VI
need to be installed
to prevent canes and crutches from getting stuck
• Information provided need to be in tactile format for it to be accessible to
cane users
Lift Lobby
Escalator
environment

machine, AFC
• Tactile warning blocks are placed too close at a distance of 130 mm safety
doors
• Gap is 70mm and level difference of 50mm between train platform &
coach makes it inaccessible for wheelchair users and hazardous for cane
users
130 mm
- Tactile strip are placed around 130 mm from the door for a few coaches
- Floor is slippery and reflective which can cause problems for persons with physical and visual
disabilities
- Level difference between the platform and the coach makes it difficult for wheelchair users
different types, eg. More comfortable backrest, side support etc, can be placed in the seating
area closest to the PwD coach.
- Visual signages have been prominently displayed but tactile and braille signages are missing to
guide persons with vision impairment to different facilities and to indicate different platform
numbers.
Horizontal Circulation – Signage
- Visual signages have been prominently displayed but tactile and braille signages are missing to guide persons
with vision impairment to different facilities and to indicate different platform numbers
- Tactile pathway has not been provided from staircase to the platform
- Glass door of Automatic Safety Door does not have colour manifestation
coach.
and platform lift
coach
environment

machine, AFC
users
and exit routes.
literate
Ticket Counter
- Glass pane at the ticket counter does not have color manifestations and color at the edges of the glass window
to make it easily identifiable for persons with low vision
- A speaker has been provided at one of the counter but placed at a height of 1300 mm above the recommended
specification
wheelchair users
person
issue
1400 mm
- Tactile guidance blocks leading to the ticket vending machine and counter are not installed.
- Coin slot is unreachable for WC users at a height of 1400 mm. But the other receipt and cash slots are within
1200 mm height from floor
1200 mm
disability
• Foot sanitizer to be placed elsewhere or clearly indicated with colour
contrasted markings on the floor
on wheelchair
• The coin slot on top of the gate is at a height of 1090 mm. Reachable but
can only be seen with difficulty. Tap token and insertion slot can be placed
on the front instead of at the top
AFC Gate
- Other than the AF, there is also another gate that is specifically there for wheelchair person
- Tap token reader is installed at a height of 1090 mm but is not easily reachable. Tap token reader can be
moved to the front in order for it to be easily accessible by all
• Glasses are kept on the top of the water containers at a height beyond the
Drinking Water
- Taps are of push type which can restrict access for persons with limited motor movements
- One glass has been kept but on top of the unit, which is not reachable for person on wheelchair. Need to be
provided at a low height of around 1200 mm from the floor.
• Tap to be of lever tap to make access easy
environment

machine, AFC
• Guiding path to the toilet has to be provided for use of cane users (from
sides
• Doorway of unisex accessible toilet is of sufficient width but the door
opens inwards which makes access difficult
• Tactile signage in navy blue and white symbol has to be mounted at a
height of 1680 – 1900 mm, size increased and braille and raised lettering
provided to enhance access for all
• Lack of transfer space on the side of the WC makes it unusable for
wheelchair users
• Lack of suitable grab bars (wrt to specifications, distance from center line
of WC) restricts usage for persons with different disabilities
Toilet - Pathway
External door
External door to
Toilet block
Path way from

External door
850mm
Ramp
- Active door of the double-leaf door is less than the recommended specification of 900mm
- Door is heavy and does not contrast in colour with the background
- Absence of tactile pavers to the accessible washroom restrict independent access for persons with vision
impairment
- Passage leading to the toilet entrance is sufficiently wide and has a gentle ramp (1:15.5)with no handrail
Toilet - Door
- Washroom door is inward opening which can pose issues in case somebody falls or is stuck inside the
washroom, close to the door
raised lettering) as per the International symbol of accessibility. Symbol in the signage is of size 50*70 mm
which is much smaller than the specified 200*200 mm specification
Toilet - Interior
- Lack of adequate transfer space on the side (less than 400 mm) due to the obstruction from the
Washbasin makes it difficult for transfer of wheelchair users onto the WC
- Flush is a push type one and absence of color contrasting from the wall will make it unidentifiable.
- Water jet mounted on the back, right hand side of WC and is difficult to reach
Toilet
- Washbasin faucets are push type (as against lever type or automatic type which are
recommended for ease of use)
Toilet - Urinal
700mm
- Grab bars on either side of the urinals and in front for

support is missing
- Rim of the urinal is higher at 700 mm ( 430 mm as per
standards) above the floor
• Tactile pathway leading to the toilet need to be provided
• Ramp leading to the toilet to have handrails on both sides
• Washroom door should be outward opening or of sliding type
• Inability to transfer onto the WC, makes it inaccessible. Moving the washbasin
to the side wall can be considered to provide adequate space for transfer on
one wall
• Signage on the door to be of recommended specification
• Grab bars need to be installed at a suitable distance from the center line of the
WC and needs to be installed on both sides for support. Oiling of grab bars
regularly is a must to ensure it does not get jammed easily
• Accessories need to be easy to use and color contrasted from the background
– washbasin tap faucet and flush.
• Water jet needs to be installed such that it is easily reachable.
environment

machine, AFC
vision
Visual Accessibility – identification signage
- Signage for toilet and parking is not in accessible formats (braille and tactile) and as per the international
symbols of accessibility
- Wall signages need to be lowered to a height of around 1200-1600 mm
- Accessible ramp is not as per the recommended colour specification of white on navy blue background
making it difficult for low vision persons to locate it
Visual accessibility – directional signage
> 1600mm
- Signages across the facility need to be clearly color contrasted and be of consistent font and type
- Exit signages mounted on the wall is non-tactile and mounted beyond the recommended specification
- Directional signage to toilet is non-tactile, mounted high and covered in paper
Visual accessibility – information signage
- Signages across the facility need to be clearly color contrasted and be of consistent font and type.
- Combination of text with visuals is a good practice. However, font size used in caution signage, escalator signages,
and the route map is not appropriate making it difficult to read
persons with VI
• Ideally any signage should incorporate a combination of lettering and
symbols. This will empower persons with Autism, intellectual disabilities
and multiple disabilities as well as those with language barriers
• Ceiling signs need to be suspended at a height of 2300mm from floor level.
It is important that the size of the lettering be increased in proportion to
the distance from the reader.
• Room number and identification signage need to be installed at both high
and low levels, i.e. at 1600-1700mm and at 1000-1100mm to allow
convenient close viewing by wheelchair users
• Signage Material should be non-reflective, preferably matt finish. It should
have non-glary and non-glossy surface
Evacuation
adjustment flexibility . It is recommended that emergency evacuation chair
be made available to evacuate wheelchair users
- Evacuation plan has not been provided.

- Door is heavy and difficult for persons with ambulatory disabilities to open independently
- Tactile pathway has not been provided along the evacuation pathway
- Absence of color strips at the edge of the steps can cause a trip hazard when people are
rushing
- Handrails does not extended 300 mm beyond the top and bottom of the steps. Handrails (on
one side) are not continuous on the landings
- Tactile warning strips at a distance of 300 mm from the start and end of steps is missing
- Signage are not installed through the exit route to guide passengers out of the premise
Vertical Circulation – Emergency Buttons
1 2 3
- Emergency Train stop button Picture – 1. Emergency telephone - Picture 2 & 3

- Both of the above are at a height of 1540 mm & 1700mm as against max height of 1200mm making it difficult
to reach by wheelchair users
- The font size is small and not in Braille
- The description of the emergency button is also not color contrasted - Picture 3
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station
Arumbakkam Metro Station, Chennai
October, 2020
Audit Details
Location Arumbakkam Station, Chennai
Type of station and use Elevated station | Public Transport
4 entrance. A&C, B&D on either side of the
road. A,B, and D are designated as accessible
Description entrance
Mr. Anand Mayan, Mr. Deepak Kumar from v-

Audit Team shesh, and Ms. Mary
Background

and ease of use by persons with disability

Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Main Entrance
• Station has 4 entrances ; two on each side of the road and more than 500 m
walking distance from the bus stop
– A (CMRL complex entry + steps), C (CMRL complex entry + ramp)
– B (CMRL complex entry + steps + ramp ), D (CMRL complex entry +
ramp)
• Entrance to the station is through a busy road and pathway leading to the
station is inaccessible due to
– No well defined footpath connecting the bus stop to the station .
Pedestrians walk on the road , adjoining the footpath . Simultaneous
movement of pedestrians and vehicles on the road makes it accident
prone
– En-route obstructions – Pillars , Fruit Carts , Shops etc
– Haphazardly parked vehicles on the road
– Steep kerb ramp at the station entrance A& C makes independent
navigation of wheelchair users difficult
– Loose gravel and unpaved entrance D
Main Entrance
• No directional signage has been provided prominently at the bus stand and at
the CMRL complex entrance
• Ramps provided are steep not allowing independent access of wheelchair
users
• Approach to the C ramp is through two a wheeler parking where vehicles are
not properly cordoned off
• Tactile warning blocks have not been installed 300mm from the top, bottom
and landings of each ramp run
• Handrails are provided at appropriate height but do not extend 300mm
beyond the ramp
placed at the entrance of the station and along the path leading to the
accessible entrance
Approach to A&C entrance from Bus Stop
A entrance
C entrance
Bus stop
- Haphazardly parked vehicles on the footpath

- Absence of tactile guidance/warning tiles along the travel path
- En-route obstructions – Pillars , Fruit Carts , Shops, etc.
- Simultaneous movement of pedestrians and vehicles on the road with no checks and measures makes it
accident prone
Approach to A (Stepped) Entrance from Entrance Gate
460 mm
- Steep kerb ramp with no handrail

- No color contrasting strips at kerb ramp edges
- Absence of tactile guidance/warning tiles along the pathway makes it difficult for cane
user to navigate
- Narrowly placed bollards
Approach to C (ramped entrance) from Entrance Gate
1060 mm
- Absence of signages at the bus stop and along the path leading to the station indicating the presence of
accessible entrance
- Absence of tactile guidance/warning tiles along the pathway makes it difficult for cane user to navigate
- Steep kerb ramp coincides with the vehicular traffic. This makes independent access a challenge for crutches and
caliper users
Approach to C (ramped entrance) from Entrance Gate
Ramp
Ramp to gate
- Absence of signages indicating the presence of accessible entrance

- Ramp is through a two-wheeler parking where vehicles are not properly cordoned off making it difficult for
persons with disability to navigate independently
C Entrance ( Level 2 Ramp)
Level 2
Level 1
1060 mm
Tactile warning at landing
missing
- Two level ramp with a landing combination. Gradient of the ramp is steep (approx. 1:8 )
- Parked vehicles at the entrance
- Tactile warning blocks have not been installed 300mm at the bottom and landings of the ramp run
in external environment
- Handrails are provided at appropriate height but do not extend 300mm beyond the ramp
C Entrance ( Level 2 Ramp)
Level 1
Level 1 Level 2
- Steep gradient prevents independent access of wheelchair users

- Handrail is not continuous. There is a break to allow for entry to ATM which is currently not
functions. Non-continuous handrails confuses cane users
- Tactile warning blocks have been installed only at the top of tramp
Approach to B and D entrance from Bus Stop
D entrance
B entrance
Bus stop
Bus stop is more than 100m distance from the B entrance and approx. 150m from D entrance .
Though the seats are of appropriate height , a few with armrest would have been preferred , especially for
crutches / caliper users
Approach to B entrance
Ramp
Entrance to B is inaccessible
‾ No well defined footpath connecting the bus stop to the station . Pedestrians walk on the road , adjoining the
footpath . Simultaneous movement of pedestrians and vehicles on the road makes it accident prone
‾ Kerb ramp leading to the entrance is broken and needs repair
‾ Narrow bollards (standard 900mm) restrict access for crutch and wheelchair users
B entrance (Ramp)
- Steep gradient prevents independent access of wheelchair users

- Handrail is not continuous which would be confusing to cane users
- Tactile warning blocks have not been installed at the top, bottom and landings of the ramp
- Handrail does not extend 300mm at the top and bottom of the ramp
Approach to D entrance
1800 m
- Path leading to the entrance is not smooth and leveled

- Parked vehicles acts as a barrier
- Directional signage to the ramp has not been provided
D Entrance
1800 m
- Handrails do not extend 300mm beyond the bottom of the ramp

- Tactile warning strip is not provided at the bottom of the ramp
D Entrance
1800 m
- Ramp is steep (approx. 1:10 ; ideal dimension 1:15 for ramp height ~ 800mm)
- Tactile warning blocks have not been installed 300mm from the top, bottom and landings of each ramp run in
external environment
- Handrails at the top ends in a wall which could be confusing for a person with vision impairment and could be
a bump hazard
Recommendations – Entrance to Accessible Station
wide enough for easy access of wheelchair users, crutch users, etc.
• Pathways from parking lots, road, bus stops should be smooth and
continuous and kept free of obstacles. Any obstacles which cannot be
removed should be suitably surrounded with tactile warning strips
• For the accessible entrance, tactile path can be considered from road,
• Signage is present before the accessible entrances C and D but they need to
be easily viewable to passengers from the road side. Tactile signage at a
• Ramps leading into the station need to be of appropriate gradient (1:12) and
easy to access. Handrails need to be installed 300 mm before the start and
end of steps
• Handrails should be provided on both sides and should extend to 300 mm
before the start and end of the ramp
• Handrails should be continuous
surroundings.
• B and A provide stepped entry to the station
• A, C, and ramped entry of B have been fully audited for accessibility for all
persons with disabilities. The other stations (A, B - stepped entry) are being
checked for observations which can be easily incorporated to make the
stations largely accessible for persons with mild to moderate disability.
– Accessible signage to the nearest accessible entrance has not been
provided.
– Steps are of suitable tread and riser, but handrails need to be extended 300
mm before the start and end of the steps
– Obstacles in the path of travel need to be removed or demarcated with
warning strips
– Approach has to be smoothened to prevent fall / trip hazard
Stepped Entrance
- Tactile warning strip at the bottom of the step is absent

- Handrail does not extend 300mm from the step at the bottom
- Colour contrasting strip has not been provided at the step edges
Recommendations – Stepped Entrance (A & B)
• Directional signage can be provided from A& B to the accessible entrance
C&D. Signage should be prominent displayed and preferably be in a specific
format - navy blue with white symbol and of the dimensions 1000*1000 mm.
Visual, tactile and audio guidance is recommended.
• Handrails provided on both sides of the steps should extend to 300 mm
before the start and end of the staircase. Tactile strips are also recommended
300 mm before the start and end of the steps and covering the width of the
staircase.
many.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– No accessible parking has been demarcated for persons with disability
– A single, open parking lot has been provided close to C and D entrance.
Vehicle can not enter Station A and B . However since station are close
to each other( A&C and B&D) it is possible for vehicles to park at C and
D respectively
– No shelter available for disembarking for persons with disability who
park their vehicles here.
– There is no indication of accessible parking at the approach and entrance
of the parking lot.
– There is no designated parking for persons with disability near the ramp
with signage indicating presence of accessible parking ; well defined
transfer zone ; pathway connecting parking lot to the entrance
– In the absence of good lighting, persons with low vision can find
navigation difficult in the parking area post sunset because it is
insufficiently lit
• Alighting
– No designated, signposted alighting is present. Typically alighting from all
modes of transport is in front of ramp except public bus for which the
bus stop is present more than 30m away from the station
– In the case of ramped entry of B entrance, alighting point is on the by-
lane near the entrance gate
been provided
– Directional signage to accessible entrances is not prominently displayed
at station compound entrance to alight near the respective ones
Alighting at C Entrance ( Ramped entrance)
- Threshold prevents independent access to ramped entry

- Absence of tactile pathway from alighting point
- Alighting is not sign posted and demarcated
Alighting at D Entrance ( Ramped entrance)
- Space for alighting close to the ramp has not been designated
- Absence of tactile pathway from the point of alighting
- Drainage cover can be a trip hazard and hence to be provided with tactile warning strip around it
Alighting at B Entrance
- At the entrance on either main road and by-lane. If alighting at by-lane it interests with vehicular traffic
- Narrowly placed bollards on the pathway
- If alighting is at the main road, level difference makes it inaccessible for wheelchair user
• Parking
– Every parking lot must have a few accessible bays of size 3600*5000 mm,
reserved for PwD. This includes space for transfer of the passenger from
the vehicle onto the wheelchair. Two accessible parking bay should be
provided for every 25 bays in a parking lot.
– Parking for entrance C & A can be provided close to the ramp. Threshold
at the two-wheeler parking close to ramp can be levelled and converted
to an accessible parking lot by demarcating recommended space for
persons with disability to park and alight
– Parking for entrance B & D can be provided close to the ramped
entrance
– Preferable that the parking lot is covered.
• Alighting
– For C and D space (of 1.5mX6m) need to made as designated point
inside station complex / parking lot and close to the ramp for safe
alighting
– For A and B from the road shoulder & footpath, a space need to
designated as alighting point. Further kerb ramp of gentle slope to be
provided for getting on to the pavement
– En-route obstruction such as narrowly placed bollards to be reoved
– Sign post and floor marking should be made to secure the alighting space
along with step-free / gently sloping ramps leading to the station
entrance ramps.
Recommendation - Parking at C Entrance
- The space where 2 wheelers are parked needs to be levelled to create sufficient space for making
accessible parking space for PwD which is within 30m from the ramped access
- Dimension of the bay should be as per standard with space defined in side / rear for transfer
Recommendation - Parking at D Entrance
- Adequate space close to the ramp for providing accessible parking

- Parking to be within 30m from the ramp
Recommended Alighting at B Entrance
- Near the ramped entry close to the van

(IE)
environment
Vertical Circulation* Horizontal Inside the Premises Coach Building facility Visual

ramps Ticket vending
machine, AFC
*No escalators in the premise

environment

machine, AFC

• Station has 3 levels. Street level  Concourse  Platform
• Two types of stairs 1) Street level to concourse 2) Concourse to platform
• All staircases are sufficiently wide (1500 mm) and have steps of riser 150
mm and tread 300 mm
• Steps have handrail on both sides but they need to extend to 300 mm
before the start and end of the steps and curve back in accordance with
section on handrails.
• Warning strips at a distance of 300 mm from the start and end of the
steps and covering the entire width of the staircase is necessary to enable
independent access for persons with vision impairment.
• Color contrasting strips at the edge of the steps is missing
• There are more than 13 steps in one flight run for station-concourse and
concourse – platform level staircase
• Staircase is well lit throughout the day
- All handrails need to be continuous and project 300 mm before the start of and beyond the
end of the steps
- Color strips are missing on the edge of the stairs.
- Tactile warning strips (covering the width of the staircase) is provided at the top and
bottom of the stairs but not on the landings
Vertical Circulation - Stairs (Concourse to Platform )
- Color contrasting strips at the edge of the stairs is missing

- Handrails need to be color contrasted and need to extend to 300 mm before the start and end of steps
- Tactile warning strips (covering the width of the staircase) is provided at the top and bottom of the stairs but
not on the landings
- Flooring is slippery and reflective
tread.
steps.
surrounding wall.
• There are four elevators across both levels – (1) Two elevators from Station to
Concourse and (2) Two elevator from Concourse to Platform
• Dimensions of the lift car is small (1440 * 1340mm) and not in compliance with
• Emergency instructions are installed too high (2200 mm) for access
control buttons during Covid times. This is however inaccessible to wheelchair,
30 mm
Common Observation ( Elevator – Station – Concourse ; Concourse – Platform)

₋ Tactile warning strip provided in front of the lift is not appropriate. It does not cover the entire width of the lift
₋ Gap between lift and landing is approximately 30mm which is more than the recommended specification of
12mm
Vertical Circulation – Lift Interior
₋ Lift cart is smaller than the recommended dimension

₋ Emergency information is mounted high (1370mm) and on a reflective material with inappropriate font size
making it inaccessible to person with low vision
₋ Control panel does not contrast with the background to aid people with visual impairments
- Tactile warning strips not installed 300 mm before and after the step edge
- Signage provided are non-tactile and inaccessible for sightless persons
Lift Lobby -
Escalator
environment

machine, AFC
• There are two parallel metro tracks. Platform is segregated as 1 & 2 . All
platforms are accessible via lifts, stairs
• Guiding and warning blocks are installed intermittently to some points on the
platform . Absence of tactile pathway
– to the seating area and emergency exits
• Visual indicators have been placed across the platform but absence of braille
signages can make navigation difficult for persons with vision impairment
• Dot-type tactile warning blocks 600mm from the border of the platform are
not available
reflective
• Ample seating space provided for passengers but these are not suitable for
seating persons with ambulatory disabilities
• Drainage intersects with tactile pathway. There is a hazard of wheelchair
castors can getting caught in it
- Guiding block need to be installed around the seat

- This seating is not best suited for persons with different ambulatory disabilities. A few seats of different
types, eg. more comfortable backrest, side support etc can be placed in the seating area closest to the PwD
coach.
- Absence of grab bars can make it difficult for PwD to take support while sitting down
70mm
- Slippery flooring is a potential hazard

- Guiding and warning blocks , though present , do not extend throughout the platform
- Pillars do not contrast in colour and could be a bump hazard for low vision persons
- Directional signage to accessible toilet is incorrectly provided at PF1. Accessible toilet is available only at concourse
- While tactile strips are provided 600mm before the track edge, well designed warning blocks are missing
- Gap between the platform and coach is 70mm and could be a trip hazard for cane users. Further , level difference
between the coach and station ~ 50mm , makes it difficult for wheelchair user to access coach independently
• Platform flooring is slippery. Recommended to use an anti-skid coating to
make it non slippery and to reduce reflectiveness
coach
• Some staff members need to be trained to assist people with disabilities
Horizontal Circulation – Tactile Path
- Tactile Path has been placed across the station from concourse lift level to Ticket counter to Platform lift
leading to coach. The path needs to be expanded to cover access to drinking water, toilet area.
- Tactile path should not end abruptly wherever it crosses drain gratings
- Obstructions and protruding objects in the path of travel need to be guarded and surrounded by tactile
warning blocks to prevent any collision for persons with vision impairment
• Tactile pathway not to intersect with drainage gratings
platform lift
to accessible/few coaches, (2) coaches to close seating areas
environment

machine, AFC
Currently Customer Care Counter is used as Ticket counter due to low
footfall
• While the ticket counter is prominently located , customer care counter
isn’t. Both the counters do not contrast well with the background wall
and flooring
difficult . It does not have clear knee recess area as well for the comfort of
wheelchair users
font and color.
as required
Ticket Counter
⁻ Absence of knee recess area under the counter

⁻ Ticket counter height is > 1000 mm
⁻ Informational signages present are not in the accessible format
⁻ Path leading to the counter has a gradient with no handrail
wheelchair users
issue
₋ Knee recess area has not been provided for the ticket vending machine
₋ Control buttons are on a touch screen (i) making it inaccessible for person with visual impairment
(ii) at height of 1200 – 1400 mm beyond comfortable reach wheelchair users . For eg - Coin slot is
at a height of 1400mm
1200 mm
have braille marking and raised lettering
disability
• AFC Gate
– There are 6 AFC gates of which 1 is made wide enough for wheelchair
access (>900mm)
wheelchair user
– A staff member is available to assist persons with disability at AFC
Gate at all times
AFC Gate
₋ AFC - Coin/ card slot is at 1100 mm and may be uncomfortable for wheelchair user
₋ Signage is not as per the recommended colour specification
Drinking Water Unit
>1400 mm
₋ The water unit is placed well above the reach of a wheelchair user . Both the tap and the glass
are inaccessible
₋ Tactile guidance path to drinking water facility has not been provided
• A well designed tactile path should lead to the water-unit.
• Drinking water unit is not fully accessible for persons with disability. It needs
to be lowered to enable independent access for all, including wheelchair
users.
mounted on the wall nearby at the specified height - 1200 mm
environment

machine, AFC
• One unisex accessible toilet is provided at the concourse level
• Guiding path to the toilet has not been provided for cane users
• Doorway of unisex accessible toilet is 820 mm wide , less than the
recommended width of 900mm
• Door is inward opening and does not have the facility to open from outside
in case of emergencies . Loosely placed mat at the entrance can be a trip
hazard
• Signage outside the washroom is completely inaccessible – placement and
color contrasts
• WC access is a challenge due to the presence of shaped grab bar which is
grouted to the floor on both sides of the WC. Front transfer is the only
possibility for wheelchair-users
non-disabled person
• No urinals has grab bars in the front of the urinal to support ambulant
Toilet – Pathway & Door
- Tactile pathway and accessible signage directing a user to the washroom are missing
- Loosely placed mat is a trip hazard . It should ideally be flush with the flooring
- The door is inward opening with width ~ 820mm
- Handle is at a height of 1130 mm from the floor
- Design and color contrasting of the signage is not appropriate ; thus making the information illegible
- Signage is not in braille or raised alphabets. Sign is mounted high (1580-1780 mm)
Toilet - Interior
⁻ Washroom is of recommended specification (2420*4000 mm)

⁻ Presence of L shaped grab bar which is grouted to the floor on either side of the WC restricts the
transfer space
⁻ Jet is placed behind the WC , making it difficult to access
⁻ No accessibility features observed in design and placement of accessories (toilet roll, soap,etc)
⁻ Alarm system near the WC at 2 levels in missing
Toilet - Urinal
None of the urinals are designed for people with ambulatory disability
with the following features – height lowered (standard 430 mm) and grab
bars on both sides to allow comfortable access
• Design and placement of fixtures need modification in line with the standards
to make it more accessible for disabled persons.
• Placement of grab bars needs to be reconsidered to allow side transfer .
Accordingly the design and placement of jet , flush and grab bars will change.
• The toilet fittings should contrast in color with the floor and the walls of the
restroom to enable visual access for low vision persons.
• Toilet accessories should be installed at the appropriate height and distance in
order to be accessible to all.
• At least one urinal need to be lowered at the rim and grab bars need to be
installed on both sides and in the front for support.
environment
Evacuation
ramps
vision
- Accessible symbol signage wherever provided is not of appropriate colour contrast making it difficult to
access especially by persons with low vision
- Absence of tactile feature on signages makes it inaccessible for Persons with visual impairment
Signages are non-tactile and not as per internationally recommended specification

Symbols are not appropriately contrasted and merge with the background
- Signage is not in accessible format – Font size is too small to enable comfortable read
environment
Evacuation
ramps
Evacuation
• Public announcement system and strobe lights to alert persons with
hearing impairments is available at the platform level
• Evacuation plan is provided but it does not clearly indicate the designated
emergency evacuation routes and refuge area/exit to assembly area
• Signage along the evacuation route and the exit signage is non-tactile and is
intermittently present
users to reach the refuge area/exit the station independently
• Emergency staircase is not maintained well. Wires lying around can be a
trip hazard
• No refuge areas. Audit team was informed the safe assembly point is at the
street level
• Step free access route to exit the station is not available
• Though stretchers are available, it is recommended that emergency
evacuation chair be made available to evacuate wheelchair users
Safety & Emergency Evacuation – Evacuation Plan
- Evacuation plan is not clear and route is not very clear

- Font size is small and is hence not accessible to persons with disability
Safety & Emergency Evacuation - Exit

- Absence of color strips at the edge of the steps can cause a trip hazard when people are rushing
- Drainage grating is not perpendicular to the route of travel
Safety & Emergency Evacuation - Stairs
- Handrails does not extended 300 mm beyond the start and end of step. Handrails is not continuous in the
landing on one side
- Exposed wires lying on the floor is a trip hazard
- Signage as per universal guidelines specifications need to be installed through the exit route to guide
passengers out of the premise.
- Lighting around the emergency exit route is inappropriate post sunset
Safety & Emergency Evacuation – Alarm Buttons
1130~ mm
- Fire extinguisher in the path of travel needs to be guarded to avoid collision when people are rushing, in case of
emergency
- Emergency alarm and Train Stop Button have been installed at the Platform Level. Placement at a height inhibits
access for wheelchair user
- Drainage grating with wide gap can be trip hazard for cane users and in case of wheelchair users there is a
probability of castor getting caught in it
- Dustbin placed on the floor in front of train stop button does not provide for clear floor space area
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station
– Designating evacuation routes should be at least 1500 mm wide, to
ensure a wheelchair user and an able bodied person are able to pass
each other along the route. The route should be free of any steps or
sudden changes in level and should be kept free from obstacles
Evacuation
should have a minimum clear width of 1500 mm between handrails
Ashok Nagar Metro Station, Chennai
October, 2020
Audit Details
Location Ashok Nagar Station, Chennai
It is on the line-2 of the Chennai Metro. It has
3 entrances (A,B, C) on one side of the road.
C has four entrances. Of which one is
designated as accessible entrance. Foot over
bridge connects the station from the opposite
Description side.
platform level include AFC gate, ticket vending
machine, ticket counter, toilet, etc. was
Audit Team Mr. Anand Mayan, Mr. Deepak Kumar

CMRL contact person Mr. Babu
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Layout map
Layout map does not clearly indicate the location of the three station entrances (A,B,C)
Main Entrance
• Station has 3 entrances – A, B and C ; Entrance A and C are on two sides of the
road. B can only be accessed internally not via the road
• C has FOUR entry points. 2 entrances via Adyar Bhawan , 1 entrance via
overhead bridge , 1 accessible entrance
• Entrance A and B is currently not in use
• Approach to the station from bus stop is not easily accessible due to multiple
barriers
– Broken footpath tiles
– Narrowly placed bollards (460-480mm)
– Parked vehicles (on the road and footpath)
– Footpath is intersected at various section with vehicular pathway provided
for entry/exit into various building
Main Entrance
• Level difference encountered are : 1) Street level to pedestrian pathway 2)
Pathway to the station entrance. Kerb ramp / slope for vehicular passage has
been provided which is not of recommended specification thereby making
independent navigation of wheelchair/crutch users difficult
stations, but this is not in accessible format. Audio, visual and tactile signage are
missing
• Pathway is well lit even during night time.
landing of 1500 mm * 1500 mm on either side of the gate.
suitably demarcated with warning strips.
Approach to Metro Entrance from Bus Stop
(Common for all entrance of C except the pathway from Udhayam Theatre )
460-480 mm
210-280 mm
A well defined pathway connecting Bus stop to C Entrance is missing. Independent movement for people with vision
impairment and locomotor disability is a challenge -
- Pillar is not colour contrasted making it difficult for persons with low vision to locate and can be a bump hazard
- No Tactile pathway , warning blocks provided from the bus stop leading to the entrance of the metro station
- Level difference between the traffic lane and pedestrian pathway
Approach to Metro Entrance from Bus Stop (cont.)
460-480 mm
210-280 mm
- Footpath is uneven, high (210-280mm), rough/unpaved and without tactile markings along the travel path
- Bollards in pedestrian walkway are placed at 460-480mm from each other. Narrow space between bollards makes it
inaccessible for crutch and wheelchair users
Approach to C Entrance (inside the station premise)
Gratings slots though 10mm wide, they are not perpendicular to the direction of movement. They should
ideally not be present on tactile walking path.
Approach to A&B Entrance (outside the station)
While Kerb Ramp has been provided

- Kerb ramp connecting road to the footpath has a steep gradient of 1:4.3
- Tactile warning blocks at the beginning and end of the kerb ramp are missing
- Drainage cover prevents smooth access of wheelchair user
Approach to A Entrance from pedestrian walkway
- Pathway leading to Entrance A is narrow with no signage leading the user to the accessible Entrance C. Tactile
guiding path including directional, hazard warning and positional tiles provided for independent navigation across all
the chief functions at the building are missing
- Plants in travel path (from AB leading to C) can restrict comfortable movement . They are a slip hazard during rainy
season
Approach to C Entrance (path leading to accessible
entrance)
Long pedestrian travel path (more than 30m) from the bus stop leading to the entrance of the metro station.
Resting spaces / wheelchair parking spaces outside the line of traffic missing.
Accessible Entrance (C station leading to the lift)
Elements of inaccessibility in accessible entrance -

₋ Tactile warning blocks needs to be placed 300mm at the beginning and end of the ramp
₋ Handrails are not continuous on one side (adjacent to the wall)
₋ Handrail does not extend 300 mm beyond the bottom of the ramp
₋ Ramp gradient is steeper than the recommended gradient of 1:15 for the level difference
• C has four entrances. One of which is ramped entry. This has been fully audited
for accessibility for all PwD. The other stations (B and other 3 entrances) are
being checked for observations which can be easily incorporated to make the
– Accessible signage to ramped entry have not been provided.
– Stepped entrance at C (near A2B) are of suitable tread and riser, but
handrails need to be extended 300 mm before the start and end of the
the edge of the steps is also missing
warning strips. Tactile guiding path from the alighting point to the step
entrance
– Open steps to foot over bridge leading to concourse is a hazard
– Pathway from bus stop has narrow bollard
Entrance C to Station
1 2
(Entrance via Adyar Bhawan ) (Bridge connecting the concourse from Udhayam has
gaps that need to be avoided)
Entrance steps have not been provided with color contrasting strip at the edges and tactile warning block at the
start and end
1. Layout maps are provided at every station for easy navigation by all. Here,
directional signage can be provided from all entrances (A,B and other 3 C
entrances) to the accessible entrance (A1 or A4). Signage should be
prominent displayed and preferably be in a specific format - navy blue with
white symbol and of the dimensions Visual, tactile and audio guidance is
recommended.
2. Stations have a stepped entrance. Handrails provided should extend to 300
mm before the start and end of the staircase. Tactile strips are also
recommended 300 mm before the start and end of the steps
4. Adding kerb ramps, tactile guiding pathway and smoothing access to station
will enable access for all, including PwD.
accessible to a large number of people, even those with mild to moderate
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– Accessible parking space is provided in Station C only . The elevator is
more than 30m from the accessible parking space.Valet parking can be
considered for persons with disability
– Parking bay for two cars or 8 three wheelers has been allocated.
However, these are inappropriately signposted
road markings
• Alighting
– Typically alighting is in front of the station on the road
not been provided
– While gentle ramps have been provided to address the level difference
between footpath and street level. However, ramps provided are steep
and not as per recommended specification
Parking – C Entrance
- There is no demarcation at the entrance of the parking lot indicating the presence of accessible parking.
- Parking area allows for 2 cars to be parked comfortably. It is at a considerable distance from accessible entrance
- Accessibility Features Missing - International symbol of accessibility in the parking lot , Transfer zone not
identifiable by a cross-hatch marking on the floor
Alighting – C Entrance
- There is no alighting bay . Everyone alights at the entrance of the station. Exception being Station C where
alighting right in front of the ramp is possible.
- Speed breaker at the entrance is difficult for wheelchair to navigate. Entrance through the smaller gate can be
considered
- Since this is not a dedicated alighting bay , no accessible signages present here.
Foot Over Bridge
- There are no signage at strategic location

- There are no tactile guiding and warning blocks along the length of the walkway
- There are no provision of slope ramps or lifts at both the ends to enable wheelchair accessibility
- No seats have been provided for people with ambulatory disabilities at regular intervals along the walkway /at
landings
(IE)
environment
• Vertical circulation – staircase, ramp, lift, escalator,
• Horizontal circulation – Platform

machine, AFC
environment

machine, AFC

• Three types of stairs 1) Street level to concourse 2) Concourse to
platform 3) Street level to bridge leading to concourse
• Handrails of emergency staircase does not continue on one side at
landings
• Some parts of staircase had more than 12 risers in one flight run
Vertical Circulation - Stairs (Street level to concourse)
> 300 mm
- Stairs have handrails at one level only and it is not continuous on the landing
- Handrail does not project beyond the end of the flight and curve back
- Accessible Signage for directional arrow and floor number is not provided on all floors at designated location
Vertical Circulation - Stairs (Concourse to platform)
- No color contrasting strip on step edges

- Steps do not have projected nosing
- No tactile warning tiles provided at the beginning and end of each flight ( 300 mm before the beginning and 300
mm after the end of each flight of steps)
• Two types of lifts
Street level to concourse (1 lift) and Concourse to platform (2 lifts)
• All elevator car are not 2000mm deep and 1100 mm wide
• In station to concourse lifts control buttons are placed at an easily
accessible height unlike the station level lift in which few of the buttons are
placed at a height of 1500mm from the floor and beyond the reach of
wheelchair users
• All elevator controls in the lift (including alarms /speakers/phones)are not
between 800mm to 1200mm. They are not well contrasted with raised
numbers and Braille; thus making access difficult for persons with low
vision
• Handrail does not contrast in color with the background
• Gap between the lift and the landing is beyond the recommended
specification of 12mm
the control buttons during covid times. This is however inaccessible to
- Elevator cart is - 1600X1400mm ; minimum recommended dimension is 1500 x 1500mm for easy
maneuverability of wheelchair user
- Gap between lift and landing is approximately 30mm more than the recommended specification of 12mm
Vertical Circulation - Lift (Concourse to platform 1)
1600mm
- Lift to concourse does not contrast in colour with the adjacent wall
- Control panel have buttons with Braille/ raised letters however it is does not contrast with the background to aid
people with visual impairments. They are placed at a height of 1520mm (ideal height 800-1200mm)
• There are 5 escalators with four flat treads at the top and bottom of the
escalator
the escalator
- Colour contrast strip has been provided at the edge of each tread
environment

machine, AFC
• There are two platform segregated as 1 & 2
• Signages – both audio and visual - have been provided. However, tactile
• 70mm gap between the platform and coach and level difference of 50mm
makes it inaccessible for wheelchair users and hazardous for cane users
- Absence of tactile pathway from the staircase to the platform

- Absence of directional signs indicating all the facilities and the various platform numbers
- Seating area is provided but does not have a guiding block around it
- Tactile path leading to seating area is missing
1
- Tactile warning blocks 600mm from the border of the platform have not been provided
- Gap between the platform and coach is 50mm and could be a trip hazard for cane users
- Level difference between the coach and station makes it difficult for wheelchair user to access coach
independently
Horizontal Circulation – Signage for accessible seating
the coach
- Signage of seating of only 1 coach has been provided

- Signage provided on the platform are all non-tactile making it difficult for sightless person

possible points of navigation for persons with vision impairment.
– Street Level (only for accessible stations) – right from alighting point /
and platform lift
escalator to accessible coach, (2) accessible coach to close seating areas
environment

machine, AFC
• Ticket counter
– All the counters were beyond the recommended height of 750-
800mm
– Counter did not have a clear knee recess area for the comfort of
wheelchair users
– Speaker has been provided but not induction loop unit
– Though the staff at the counter was helpful they were not sign
language literate
– Pictographic map indicating services available is not offered. Ticket sign
is provided pictographically but other services offered aren't in
accessible font and color
Ticket Counter
Counter height is beyond comfortable reach of persons on wheelchair

- Induction loop unit to aid people with hearing impairments has not been provided at the counter
- Tactile pathway has been provided to one counter
- Glass pane at the ticket counter requires color manifestations and color at the edges of the glass window to
make it easily identifiable for persons with low vision
wheelchair users
issue
- Tactile pathway to the ticket vending machine has not been provided to guide cane users
- Control buttons are touch screen making it inaccessible for person with visual impairment
- Control buttons on the touch screen is at a height of 1200 – 13600mm beyond the
comfortable reach of persons on wheelchair
• Two accessible AFC gate has been provided with adequate width for
• Tactile warning provided on both the sides of AFC
AFC Gate
Tap token reader is installed at a height of 1090 mm and is not easily reachable. Can be moved to the front in
order for it to be easily viewable by all
• Tap is provided at height of 1370mm beyond the recommended specification
making it difficult for persons on wheelchair to access it
Drinking Water
1370mm
- Tap is provided well above the reach of a

wheelchair user
- Tactile guidance path to drinking water facility
environment

machine, AFC
• One unisex accessible toilet is provided at the concourse level (unpaid section)
• Doorway of unisex accessible toilet is less than the recommended width of
900mm but one of the few stations to have a sliding door which is a good
practice
• Door handle is at 1600mm which is beyond the reach of wheelchair users.
Door does not have the option of opening from outside in case of an
emergency
• Signage is neither embossed , nor in braille
• Tactile signage in navy blue and white symbol has to be provided and mounted
at a height of 1400-1600mm
• Guiding path to the toilet has to be provided for use of cane users
• To reach toilet passenger has to traverse through a corridor with double leaf
door. Active door leaf is only 600mm making it inaccessible for wheelchair and
crutch user. However, this is open all through the day and hence not an issue
• Grab bars are fixed to the ground on either side of the WC constricting the
place available for transfer
• Tissue is placed behind the grab bar making it difficult to use even by a
non-disabled person
• At least one of the urinals should have grab bars installed on each side
and in the front of the urinal to support ambulant Persons with Disabilities
Toilet Pathway & Door
860 mm

- Toilet has been provided with a sliding door which is a good practice
- Signage provided on the toilet door is not per recommended specification
Toilet
- Placement of WC and grab bars is inappropriate , making only front transfer possible for a
wheelchair user which may cause slip hazard.
- Seat height is lower than standard (420 mm ; standard 450mm)
- Water jet is placed on the rear wall making it difficult to access
- Alarm system near the WC at 2 levels in missing
Toilet
1340mm
- Design and placement of the washbasin and mirror is appropriate , allowing comfortable access and
maneuverability for a wheelchair user
- Tissue dispenser is placed at inappropriate height of 1340 mm. Ideal height < 1000 mm
- Tap is of the type that require tight grasping, pinching or twisting of the wrist and is hence not ideally suited
Toilet
- None of the urinals are designed for people with ambulatory

disability with the following features – height lowered (standard
430 mm) and grab bars on both sides to allow comfortable access
- Stepped access makes it difficult for crutch users to use
environment
Evacuation
ramps
vision
- Accessible symbol signage in many instances have not been provided in appropriate colour contrast making it
difficult to access especially by persons with low vision
- All signages do not have Braille and Tactile supplements
Visual Accessibility – Informational Signage
- Information signage is non-tactile.

- Combination of providing visual with text for signage is a good practice
- Layout map is of small font size making it difficult for persons with vision impairment to access
- Signage is glaring and is difficult for low-vision person to read
Identification signage for parking and toilet is not as per universally accepted norm
– Identification signage
• Signages need to be placed appropriately at a height of 900-1500 mm, ideal
position being 1050 mm from the floor or hanging at a distance of 2000 mm from
the floor.
guidelines.
with VI
environment
Evacuation
ramps
Evacuation
routes and refuge area/exit to assembly area is not available
• No refuge areas , safe assembly points observed. At times of emergency
passengers are assisted to evacuate the station and get to the road

- Alerting button is mounted at a height > easy reach of wheelchair users
- Stretcher and wheelchair is available. However stretcher is very high and a person has to be lifted and placed on
stretcher which can be accident prone

Central Metro Station, Chennai
November, 2020
Audit Details
Location Chennai Central Metro Station, Chennai
It has 8 entrances of which six are designated as
accessible entrance. A1 and A3 are outside the
Central Station. On the opposite side of the road is
A2 which is close to GH. B2 and B3 are at the
Moore Market side. On the opposite side of the
road is B1 which is close to the Park station. B5 is
towards the Rippon building. B5 and B3 are the only
Description non-ramped entrance
facilities at the concourse and platform level
including AFC gate, ticket vending machine, ticket
Facility covered counter, toilet, etc. was assessed
Mr. Rajasekharan, Ms. Anu Priya, Ms. Shanthi
Krishnamurthi from v-shesh, and Mr. Satish
Audit Team (Wheelchair user)
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Main Entrance
• Station has 8 entrances of which 6 are designated as accessible entrance
– B1 (road-side entry + ramp), B2 (road-side entry + ramp), B3 (road-
side entry + ramp+ steps)
– A1 Entrance (road-side entry + ramp), A2(road-side entry + ramps),
A3 Entrance (road-side entry + ramp)
– B5 Entrance (road-side entry + steps)
B3 entrance does not have lift and hence not accessible
– Absence of tactile pathway leading to the accessible entrances
– Uneven footpath, broken footpath tiles seen along the pathway
– Haphazardly parked vehicles in the path of travel
– Kerb ramps at the approach to the station entrances A1 and B1 are of
improper gradient (too steep)
Main Entrance
– Entrance to kerb ramps connecting road with the pathway is not
smooth
– Absence of tactile pathway leading to the accessible e
– Station Layout Map has not been provided
• Ramp leading to the station entrances are steep with saw-tooth tiling
preventing independent access of wheelchair user
• Handrails do not extend 300 mm at the bottom of the ramp. In certain
instances, handrails at the top end in a wall making it confusing for cane
users
• Tactile warning blocks have not been installed at a distance of 300mm from
the top, bottom and landings of each ramp run in external environment
Approach to B2 and B3 entrance
From the auto stand or where the bus stops

- Level difference of 230mm between the road and pedestrian path. S
- Speed breaker-cum-ramp provided at the crossing is of steep gradient (1:10mm). Additionally, it is not isolated
from the vehicular traffic of the busy road
- Absence of tactile pathway makes independent navigation of cane users difficult
- Pathway is not smooth with loose gravel and cement tiles found en-route acts as a barrier
Approach to B3 entrance
B3 entrance
- Approach to B3 and B2 entrance auto stand intersects with the vehicular pathway for parking making it
hazardous
- Broken tiles, absence of tactile pathway along with unmonitored crossing makes it difficult for persons with
disability to access the station
- B3 is stepped and ramped (steep gradient) entrance leading to staircase and elevator and hence not suitable
for persons on wheelchair and crutch users
Approach to B2 via B3 Entrance
B3 entrance
Ramp leading
to B2 Entrance
- Pathway to B2 from auto stand is beyond B3 entrance. From B2 entrance the pathway is clear with not many en-
route obstacle but for a few parked vehicles
- Absence of tactile pathway, slippery flooring makes it difficult for cane users to navigate
- B2 entrance is more than 30m from the auto stand
Approach to B2 Entrance from the Road-side
- Kerb ramp leading to the ramped entrance to the station is close to vehicular traffic making it hazardous
- Entrance to the kerb ramp is not smooth. Loose gravel and broken tiles act as a barrier
- Absence of tactile guidance make independent navigation of cane users difficult
B2 Entrance
First level ramp
- L-shaped ramp. First level ramp close to the road-side is steep (1:10) making independent access of wheelchair
users difficult
- “Saw-tooth” tiling causes vibration to persons on wheelchair and hence prevents smooth access
- Tactile warning strip on the top and bottom of ramp landings is absent
- Handrails do not extend 300m beyond the top and bottom of the ramp
B2 Entrance
Second level ramp
- Second level ramp close to the lift is steep (1:9.2) making independent access of wheelchair users difficult
- Handrails do not extend 300m beyond the ramp at the top
- Handrail is not continuous (in pic 1) making it confusing for persons with low vision
B1
Entrance
- Pathway to the station from the road is not smooth and making preventing smooth access to persons on
wheelchair
- Absence of tactile guidance path leading up to station entrance
- Alighting is on the busy road making it difficult for persons with disability
B1 Entrance Close to the Street
B1
Entrance
- Handrails do not extend 300 mm at the bottom of the ramp. At the top of the ramp, lower level handrail does
not extend 300mm into the landing
Approach to Lift @ B1 Entrance (Accessible Entrance)
- Pathway to the lift from the park station has en-route barrier such as water pipes which makes it difficult for
persons on wheelchair to navigate independently
- Absence of tactile guidance path leading up to the lift entrance
B1 Entrance Close to Park Station
From the street
Park station Side
- Absence of tactile pathway leading to the lift

- Absence of tactile warning strip at the lift entrance
- Pathway to the station from the central station has bollards and a road crossing
- Kerb ramp leading to the ramped entrance is steep (1:9)
- Entrance of the ramp is not smooth and leveled making independent navigation difficult
- Absence of tactile pathway makes cane user navigation difficult
A1 Entrance
- Ramp has two levels with no landing in between. Ramp is steep (1:10) making independent navigation difficult
- Handrails do not extend 300mm beyond the bottom of the ramp. Lower level handrails do not extend into the
landing at the top of the ramp. At the top of the ramp one of the handrails end in a wall making it confusing for
cane user
Approach to A3 Entrance from By-lane
- Pathway is from the side lane which acts as an auto stand. Parked autos are thus a barrier
- Pathway from road to the ramp is not smooth. This coupled with broken tiles makes independent navigation
difficult
Approach to A3 Entrance from Main Road
- Pathway from the main road has a level difference of 250mm making it inaccessible for wheelchair users
- Directional signage to the bylane with leveled entrance has not been provided
A3 Entrance
- Handrails do not extend 300mm beyond the bottom and top of the ramp
Entrance 1
Entrance 2
- Kerb ramp leading to the ramped entrance is of gentle gradient. Parked vehicle on the
pathway acts as en-route obstacle
- Kerb ramp acts as the route for vehicular parking
A2 Entrance 1
- L-shaped ramp with “saw-tooth” tiling causes vibration to persons on wheelchair and hence prevents smooth
access
- Lower level handrails do not extend 300 mm at the top of the ramp. At the top of the ramp one of the handrails
end in a wall making it confusing for cane user
A2 Entrance 2
25mm
- Ramp has a steep gradient (1:7.3) making independent access of wheelchair users difficult
- Handrail has been provided on only one side and does not extend at a distance of 300mm at the bottom of the
ramp
- Fire hydrant and 25mm threshold at the top of the ramp prevents smooth access to the lift
- Signage provided is incorrect
Approach to A3 Entrance
- Pathway from the main road has a level difference of 250mm making it inaccessible for wheelchair users
- Directional signage to the bylane with leveled entrance has not been provided
• Kerb ramps from external environment into station should be gentle (1:12)
for easy access of wheelchair users, crutch users, etc. They should be kept
clear of obstacles to allow access
• Entry to kerb ramp should be smooth and levelled to allow smooth access
• Pathways from auto stand and bus stops should be levelled, smooth and
continuous and be kept free of obstacles
• Signage is present before the accessible entrances but they need to be easily
viewable to passengers from the roadside. Tactile signage at a prominent
point will enhance accessibility.
• Accessible entrance especiall B2 to be manned by staff to assist persons with
disability and monitor the traffic
• Ramp should have a gentle gradient of minimum 1:12 – 1:15 in
accordance with the level difference
• Handrails of ramps need to extend to a distance of 300 mm at the top
and bottom of the ramp
• Instead of saw-tooth tiling a smooth, non-slippery flooring be provided
for the ramps
surroundings
• B5 and B3 are stepped entrances leading into the station.
• These stations were checked for observations which can be easily
incorporated to make the stations largely accessible for persons with mild to
moderate disability.
– Steps are of suitable tread and riser, but handrails need to be installed on
both sides, extending to 300 mm before the start and end of the steps
– Warning strips at the start and end of the stairs and colour strips at the
edge of the steps is also missing
B5 Entrance
- Absence of tactile guidance at the top and bottom of the steps (and covering the width of the staircase) inhibits
- Handrail does not extend 300 mm at the top and bottom of the steps
- Signage leading to the nearest accessible entrance has not been provided
• Route maps are to be provided at every station for easy navigation by all.
Directional signage can be provided from B3 and B5 to the nearest accessible
entrance
• Signage should be prominently displayed and preferably be in a specific format
- navy blue with white symbol and of the dimensions 1000*1000 mm. Visual,
• Stations have a stepped entrance. Handrails to extend 300 mm before the
start and end of the staircase. Tactile strips are also recommended 300 mm
before the start and end of the steps and covering the width of the staircase.
many.
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– Parking space is provided close to A1 and B3 entrances for persons with
disabilities , but none of them are designed as per accessible standards
– The space allocated is not demarcated specifically , but represented with
pictorial signage. It is not designed as per accessibility norms . Bays of size
1600*2400 mm, to be reserved for three-wheelers and 3600 x 5000mm
for four-wheelers
– There is no indication of the reserved parking for accessible parking at the
approach and entrance of the parking lot. Signage indicating presence of
accessible parking is inappropriate
road markings
– In the absence of good lighting, persons with low vision can find navigation
difficult in the parking area post sunset because it is insufficiently lit
• Alighting
– Pathway from parking to the station entrance has narrowly placed
bollards
– A1 parking the kerb ramp provided is inappropriate and pathway to
the ramp intersects with vehicular traffic
– Typically alighting is in front of the station on the road ; though in most
cases shoulder of the road is wide enough to create an alighting point.
It is necessary to designate a space for drop off and pick up of
passengers close to the accessible entrances.
– Alighting at B2 entrance
– No designated, signposted alighting for persons with disability since
entrance to the metro station is on the main road
– Signage to indicate a stopping point, tactile pathway as well as a gently
sloping kerb ramp to facilitate movement from street onto the
footpath is abscent
Parking close to B3
- Parking space has been provided but it has been cordoned off making it difficult to access
- Narrow bollards on the pathway to the lift makes it difficult for persons on wheelchair to access it
- Absence of international signage on the parking lot
Parking close to A1
- Parking space has been provided but it has been cordoned off making it difficult to access
- Absence of international signage on the parking lot
Pathway to A1 lift from parking
- Kerb ramp to access lift has been provided in the second visit
- Ramp is of improper gradient of 1:10 making independent navigation difficult
- Pathway to the kerb ramp from parking bay intersects with vehicular pathway into the parking and is hence a
hazard
- Bollards are provided at a distance of 810mm which is narrower than the recommended specification of 900mm
Alighting at B1, B2 Station
B1 Entrance B2 Entrance
₋ Alighting is on the main road and is not signposted nor demarcated

₋ B1 entrance is close to the traffic and is hazardous
₋ B2 entrance is on the shoulder of the road
₋ Absence of tactile pathway leading to the entrance
Alighting at A1, A3 Station
A1 Entrance A3 Entrance
₋ Alighting is on the road and is not signposted nor demarcated

₋ A1 entrance alighting is on the shoulder of the road
₋ B1 entrance is adjacent to the auto stand
₋ Absence of tactile pathway leading to the entrance
Alighting at A2 Station
₋ Alighting is on the shoulder of the road

₋ It is not signposted nor demarcated
₋ Absence of tactile pathway from alighting point leading to the entrance
reserved for persons with disability for three-wheelers. This includes space
for transfer of the passenger from the vehicle onto the wheelchair.
• Four-wheeler accessible parking to have a bay size of 3000x5000mm.
• One of the parking space (A1 or B3) can be for four-wheeler and the other
for two or three wheelers
• Pathway from A1 parking to accessible entrance intersects with vehicular
traffic. Either the place where kerb ramp is provided can be changed closer
to the parking area with minimal vehicular intersection or parking to be
provided closer to the kerb ramp with staff trained to assist persons with
disability and monitor traffic
• Bollards on the pathway from parking bay to accessible entrance widened to
900mm
at all entrances. Signpost as per universal standards at the parking and on the
path leading to the parking. Preferable that the parking lot is covered
• A tactile path can be provided from the accessible parking bays right up to
the station entrance.
• Alighting point has to be signposted and floor marked to ensure safe
alighting
– A3 and B2 entrance can be closer to the ramp
– B1 entrance on the stepped entrance road side within 30m from the
ramp
Recommended parking at A1
⁻ Kerb ramp to be provide at this point so that there is minimal intersection with vehicular entry into the parking
area
Recommended Alighting
A3 Entrance
B1 Entrance
₋ Alighting for persons with disability could be provided close to the ramped entrance
₋ Alighting point should be clearly signposted
Recommended Alighting – B2
₋ Alighting for persons with disability could be provided close to the ramped entrance on the shoulder of the
road
₋ Alighting point should be clearly signposted and floor marked to ensure safe alighting.
₋ Level difference between the road and pathway to ramp has to be leveled
(IE)
environment

machine, AFC

• Station has 5 levels: street level, concourse, subway, platform level 1, and
platform level 2. There are staircases to connect these levels
(except for emergency stairs where handrails were one side only)
– Tactile warning blocks are not provided 300 mm before the beginning
and 300 mm after the end of each flight of steps at the street and
subway level
– Concourse to platform level stairs has tactile warning strip at the top
and bottom of the steps
– At the platform level and in most instances at the concourse level
tactile warning strip is provide
– Staircases starting at the street level and ending either at subway or
concourse level typically has a drainage grating greater than 12mm at
the bottom of the staircase. This could be a trip hazard for cane users
– Steps starting from the street level does not have a slippery floor
– Handrails do not extend 300 mm beyond the steps. In the case of
emergency staircase, handrails are not continuous at the landing
– Tactile guidance is not provided from staircase to the coaches at the
platform level
Vertical Circulation – Stairs (Street level to Subway)

- Tactile warning strip at the top, bottom and landing of the stairs
- Handrails do not extend 300mm beyond the top and bottom of the steps
- Absence of tactile guidance
- A2 stairs have drainage grating of >12mm at the subway level
Vertical Circulation – Stairs (Street level to Concourse)

- Floor surfaces is slippery and can cause a slip hazard, especially for cane and crutch users
- Handrails do not extend 300mm beyond the top and bottom of the stairs
- Drainage grating of >12mm is present making it a trip hazard
- Tactile warning tactile warning strip at the bottom of the stairs Is not provided at B5 staircase
Vertical Circulation – Stairs (Subway to Concourse)

- Absence of tactile warning strip at the bottom and the landing of the stairs
- Under-stair area is not cordoned off

- Tactile warning strip at the top and bottom of the stairs but is not provided at the landings
tread.
start and end of the steps and should curve back
• Handrails should be continuous even on the landing and should be clearly
color contrasted from the surrounding wall.
• Under-stair area need to be cordoned off
• There are elevators at the external and internal environment
– External environment elevators connects the three levels – street level,
concourse and subway
– Internal elevators connects platform to the concourse. Internal
environment also has a separate emergency staircase
• Elevators provided at the central station are of two types – Jumbo and
regular. Dimension of these two lift cars are as follows
– Dimensions of the regular lift car (1380x1600 mm) is not in
compliance with specifications in Harmonized Guidelines
– Dimension of the jumbo lift car (1850x2500mm) with adequate space
for wheelchair maneuverability
• Tactile strip has been provided at the concourse and platform level. In
some instances, tactile strip does not cover the entire width of the lift nor
is it at a distance of 300mm from the lift
• Lift 5 and 13 has a ramp leading to the lift at the concourse and subway
level. Both the ramp does not have a tactile warning strip at the top and
bottom of the ramp landing. Additionally gradient of lift 13 is steep making
• Audio in the lift mentions platform upper and lower and not the platform
number which makes it difficult for persons with visual impairment
emergency/safety instructions are mounted at an inaccessible height
Vertical Circulation – External Jumbo Lift
- Control panel does not contrast with the background which makes it difficult for people with visual impairment
to distinguish it easily
- At the concourse level, tactile strip has been provided. In some instances, the tactile strip does not cover the
entire length nor is it at a distance of 300mm from the lift
- Emergency information is provided on a reflective material and is mounted high making it difficult to read
- Lift signage is not of appropriate colour specification of white on navy blue making it difficult to read
Vertical Circulation – External Regular Lift
Vertical Circulation – Internal Regular (Concourse to
Platform)
- Lift 9 is not functional and hence barricaded. Control panel does not contrast with the background which makes
it difficult for people with visual impairment to distinguish it easily
- Information signage is non-tactile
Vertical Circulation – Internal Ramp (Concourse level –
Lift 5)
- Handrails do not extend 300mm beyond the top and bottom of the ramp
- Floor of the ramp is slippery
- Tactile warning strip is absent at the top and bottom of the ramp
Vertical Circulation – Internal Ramp (Lift 13)
Concourse Subway
- Gradient of the ramp is steep both at concourse (1:8.3) and subway (1:6.9) level making independent
- Dot-type tactile warning strip at the top and bottom of the ramp is absent
the escalator
- Absence of audio alert and tactile warning strips at the top and bottom of the escalator
- Emergency signage provided is in non-accessible format
Recommendations – Elevator & Escalator
Escalator
environment
Stairs, elevators, Platform, Subway Ticket counter, Toilet Signage

machine, AFC
• There are two platform levels. Upper Platform level – 1,2 ,3,4 (Green Line)
and Lower Platform level is 5,6,7,8 (Blue Line)
• Platforms are accessible via lifts, stairs
• Guiding and warning blocks are installed intermittently to some points on
the platform. Absence of tactile pathway to (i) seating area (ii) emergency
staircase
• Platform flooring is slippery and could be a slip hazard for crutch users
• Gap between platform and coach is 70mm with a level difference of 50mm,
make it inaccessible for wheelchair users and hazardous for cane users
Platform 5
- Tactile warning path from escalator/stairs to coaches are missing

- Signage to accessible coach is not clear due to the glare of the light
- Seating area does not have a tactile guidance leading to it
1830mm
- Non-tactile directional signage is placed at a height of 1830mm making it inaccessible for cane users
- Level difference of 50mm between the coach and the platform is a trip hazard and makes independent
navigation of wheelchair users impossible
Horizontal Circulation – Tactile Pathway @ Platform
Platform 1
1070mm
- Tactile pathway leads the user to the column. Absence of tactile warning strip makes it a bump hazard for cane
users
- Tactile warning strip is in different colour and it merges with rest of the floor making it difficult locate for persons
with residual vision.
- Additionally the warning strip to indicate the waiting point is at a distance of 1070m more than the recommended
specification
Horizontal Circulation – Subway
- Buggy facility provided for transportation within the concourse. However, it is not
accessible for wheelchair users
coach.
• Seating area to be surrounded by tactile warning strip. To avoid having tactile
pathway in front of the seating area. Additionally, drainage grating on the
pathway leading to the seating area is to be avoided
Summary Finding – Subway & Concourse
• Subway is wide with ample space. It connects B2 and B3 with B1 and A1 &
A3 with A2
• B2, B3 with B1 has tactile warning strip connecting lift from one side with
that of the other
• A1, A3 connects with A2 by a ramp that is of gentle gradient. Tactile
warning strip and guidance blocks are not provided
• Handrails of the ramp is placed at 1000mm and does not extend 300mm
beyond the top and bottom of the ramp
• Subway is more than 50m long with no resting space for persons with
disability
• There is signages present in the subway but more could be provided
• Concourse is spacious with no resting space provided for the use of
persons with disability. Buggy has been provided for the use of persons
with disability. However, it is not accessible for wheelchair users
Horizontal Circulation – Subway 1 (B2,B3 to B1)
- Tactile pathway leads the user to the column. Absence of tactile warning strip makes it a bump hazard for cane
users
- Tactile warning strip is in different colour and it merges with rest of the floor making it difficult locate for persons
with residual vision.
- Additionally the warning strip to indicate the waiting point is at a distance of 1070m more than the recommended
specification
Horizontal Circulation – Subway 2 (A1, A3to A2)
Level 1
Level 2
1000mm
- Tactile pathway is not provided all through the subway

- Distance is more than 50m with no resting space for persons with disability
- Gentle slope/ramp connect government hospital with A1 parking lift with no tactile warning strip at the bottom
and top of the ramp
- Handrails of the ramp does not extend 300mm at the top and bottom of the ramp. Handrail is provided only on
one side of the ramp in Pic 2
- Handrails are placed beyond the recommended specification of 900mm
Recommendation - Subway
• Tactile paths need to be provided connecting one side with the other of
the subway
• Gentle ramp or slope provided in the subway connecting A1, A3 with A2
entrances need handrails to be remounted as per the recommended
specification
• Rest space for persons with disability to be provided. Provision of buggy
can also be made available for the use of persons with special needs
Horizontal Circulation – Tactile Pathway
- Tactile pathway in Pic 1 uses different coloured tiles making it confusing for persons with vision impairment
- In various instances across the station the tiles are not placed properly. In Pic 2, warning strip does not cover the
entire width of the lift nor is it placed at a height of 300m
• Tactile paths need to be re-evaluated at the stations to ensure coverage of
• Tactile tiles need to be standardized (it should contrast the background
colour) across the station
• Tactile tiles to be positioned at a proper distance from step, elevator and
platform edges
and platform lift
environment

machine, AFC
• It is prominently and easily identifiable , though does not contrast well with
the background wall and flooring
wheelchair users
font and color
as required, Though the staff at the counter was helpful they were not sign
language literate
• Speaker is provided only at the customer care counter that too at an
inaccessible height
Ticket and customer care counter
1040mm

⁻ Speaker provided at customer care counter is placed at a height of 1290mm
⁻ Gate in front of the customer care counter restricts the maneuvering space
• Speaker provided should be at a height of <1000mm making it accessible for
wheelchair users
wheelchair users
issue
- Coin slot is at a height of 1400mm which is beyond the comfortable reach of persons on wheelchair
- Buttons need to be clearly color contrasted against the background
- Absence of tactile guidance pathway leading to the machine
1200 mm
disability
• Tactile pathway should be provided at the recommended distance of 300mm
from the machine
wheelchair user
• A staff member is available to assist persons with disability at AFC Gate at
all times
AFC gate
₋ AFC coin and card slot is placed at 1040 mm from the floor level and even though it is accessible, it is above the
comfortable reach for wheelchair user. It Can be moved to the front in order for it to be easily viewable by all
• Drinking water unit installed in the concourse is not fully accessible
– Absence of tactile pathway to drinking water unit makes it difficult for
– At the concourse level, water fountain has been provided. Water
fountain is difficult to operate by a mobility impaired person
– Additionally, glasses are kept on top of the high level water fountain
making it inaccessible to wheelchair users
– Directional signage leading to the drinking water unit has not been
provided
– Identification signage provided is high on the wall and non-tactile
– Area around the water cooler is mopped frequently and kept dry
• Drinking unit has been provided at the street level lose to B1 entrance.
However this is inaccessible for persons with disability due
– Uneven surface leading to the water dispenser
– Absence of tactile pathway
– Height of the tap is 1400mm which beyond the reach of wheelchair
users
– Absence of clear knee recess area
Drinking Water
- Signage provided is high on the wall and non-tactile
- Glasses are provided on top and water fountain is the only drinking water facility at the concourse level which
is not easily accessible for wheelchair users and persons with upper limb mobility impairment
Drinking Water
- Tap is provided at a height of 1400mm
- Absence of knee recess area further restricts the reach of the wheelchair users
- Uneven surface coupled with the mat makes it difficult for wheelchair users to approach the water unit
• A well designed tactile path should lead to the water-unit
• Directional signage leading to drinking water unit need to be provided
• Identification signage in accessible format to be provided for ease of location
by person with vision impairment
• In addition to water fountain, water dispensing unit with a lever tap to be
provided
• Glasses to be placed at an accessible height of up to 1000mm from the floor
environment

machine, AFC
• Two unisex toilet at the concourse level at B1 and A1 side. Additionally, there
is an accessible ladies and gents toilet at B2 side at the concourse level
• Ladies and gents toilet at B2 side
– Guiding path to the toilet has not been provided
– Ramp leading to the toilet has a gentle gradient of 1:16 but handrails have
not been provided
– Doorway of unisex accessible toilet is of sufficient width but the door
opens inwards which makes access difficult
– The washroom dimension(~1900 X 2500 – 2600mm ; standard
2200x2000mm). However, there is adequate space for wheelchair user
maneuverability
– WC is not installed in a corner but approximately at the center
– Though hinged grab bars are provided at one side there is no grab bar
provided on the wall on the other side making it difficult to transfer
– Waterjet is provided on the back wall making it difficult to access
• Ladies and gents toilet at B2 side
– Toilets have outward opening doors and are placed adjacent to each
other with inadequate space in front of it. Person entering gents toilet
could be accidentally stuck when the ladies toilet is swung open and vice
versa
• Unisex toilet at A1 and B1 side
– Ramp leading to the toilet has a gentle gradient with no handrails
– Toilet at A1 side is inaccessible due to the stepped entry. Additionally, the
active leaf of the double leaf door is narrower (700mm) than the
recommended specification of 900mm
– WC is not installed in a corner but approximately at the center
– Though hinged grab bars are provided at one side there is no grab bar
– Waterjet is provided on the back wall making it difficult to access
– Tap at the washbasin is placed beyond the comfortable reach of
wheelchair users
• The urinals are not provided with a grab bars to support ambulant Persons
with Disabilities and are high (> 670 + 10mm riser from floor)
• Absence of a horizontal pull-bar on the inside of the door
• At the A1 side, none of the cubicle in the toilet block is suitable for use by
persons with ambulatory disabilities
Toilet Pathway to B2 Toilet
Ladies
Gents
- Slope leading to the toilet is gentle but has no handrails

- Toilets have outward opening doors and are placed adjacent to each other with inadequate space in
front of it. Person entering gents toilet could be accidentally stuck when the ladies toilet is swung open
and vice versa
B2 Toilet - Interior
- Mat provided at the entrance can be a trip hazard and prevent smooth entry of wheelchair users
- Absence of grab bar on either side of WC to make lateral transfer comfortable
- Water jet is placed high on the backside of the WC making access difficult
- Absence of emergency alarm cum call switch
Toilet Pathway to B1 Toilet
- Absence of tactile pavers leading to accessible toilet

- Pathway is through a gentle slope with no handrails
- Temporary obstruction such as cleaning cart in front of the toilet
B1 Toilet – Interior
- Though there is adequate transfer space adjacent to the WC, absence of grab bars on both sides makes
lateral transfer of wheelchair users difficult
- Water jet is placed behind the WC making access difficult
- Absence of visual alarm
B1 Toilet - Washbasin
- Wash basin tap is of push type and is placed beyond the comfortable access of wheelchair users
Toilet Pathway to A1 Toilet
- Absence of tactile pathway leading to the accessible toilet

- Two step entrance makes it inaccessible to wheelchair users
- Queue manager used as temporary stopper
- Active leaf of the double door is narrower than the recommended specification
A1 Toilet – Interior
- Presence of the wash basin restricts the space available for lateral transfer
- Waterjet is placed behind making access difficult
- Non-tactile signage placed high on the door is inaccessible
- Distance of the tap from the edge of the wash basin is 650mm and hence difficult to access by
wheelchair users
Toilet - Urinal
• Tactile guiding path to the toilet has to be provided for use of cane users
locate
• Door has to be outward opening or of sliding type. Given the inadequate space
when ladies and gents toilet door is opened simultaneously at B2 side, it is
recommended that one of the door to be made into a sliding door to avoid
accidentally hitting someone accessing the toilets
• Stepped entry at B1 side can be converted into a ramp of smooth gradient to
allow for wheelchair user access
• WC be remounted closer to the wall and grab bar be provided on the wall to
allow for lateral transfer
• Position of the washbasin at A1 toilet be changed to allow for adequate
transfer space adjacent to the WC
• Water jet and toilet roll to be provided at not more than 300 mm from the
front edge of the seat and at a height between 50 mm and 200 mm from the
top of the water closet seat
• Tap at the washbasin is placed beyond the comfortable reach. Sensor taps
could be provided
• An emergency alarm cum call switch should be provided within easy reach on
the wall near water closet at two levels: at 300mm and 900mm from the floor
level to allow user to call for help in case of an emergency
• Door to be provided that can be locked from inside and releasable form
outside under emergency situations
environment

machine, AFC
Summary finding - Signage
vision
• Directional signage boards mounted on the corridor are glary
• Signage provided is not as per accessibility standards. Following
discrepancies were noted with signages placed across the office
₋ Signage is placed high, making it difficult for wheelchair users to read
₋ Inconsistency seen in font sizes and types used on sign boards , they
are not designed as per international recommendations
₋ Tactile and Braille signs are not available
Visual Accessibility –Directional Signage
- Directional Signage is present intermittently and not designed in accessible format

- Signage are placed beyond the recommended height and some of these are glary making it difficult for low vision
person to read
- Temporary signage printed on paper is inaccessible for persons with vision impairment
- Dustbin in front of the signage does not provide clear floor space area for persons to approach and view the signage
at close quarters
- Accessible signage symbol size of parking and toilet is non-tactile and not as per recommended
specification
- Colour combination of accessibility signage is not standardized across the station
Visual Accessibility - Information Signage
- Usage of text and visual is a good practice. However, signage provided above the seating area is not
accessible due to lack of clear floor space in front of it (especially for persons with vision impairment
- Font size on the emergency signage for escalator is too small making it inaccessible
another
people
persons with VI
environment
Evacuation
ramps
Evacuation
station. There are 6 emergency exits from the two platform level to the
concourse level via emergency staircase
• From the concourse passengers need to take the regular staircase to
reach the street level
• Lifts will not be operational during emergency.
• Signage along evacuation route and the exit signage is non-tactile
• Emergency alert buttons are at an inaccessible height from floor
• 4 wheelchair has been provided at the central station. However no
evacuation chairs were observed
Safety and Emergency Evacuation
1140mm
- Emergency release button is above the recommended height of 1000mm

- Absence of tactile guidance leading to the emergency exit
- Emergency door does not contrast in colour with the background
Safety & Emergency Evacuation – Emergency Staircase

- Absence of tactile warning strip at the bottom and the landing of the stairs
- Handrails does not project beyond the end of the flight. On one side it does not curve back at the end nor is it
continuous at the landing
- Access to emergency phone is placed beyond comfortable reach of wheelchair users

- Absence of tactile pathway leading to the emergency telephone
- In the Pic 1, there is no clear floor space to approach the emergency phone making it inaccessible
Safety & Emergency Evacuation – Exit at Concourse Level
- Emergency exit doors opens into the concourse level from where the passenger needs
to exit via regular staircase. Absence of tactile pathway makes independent
navigation of cane users difficult
- Prominent tactile directional signage leading to the exit staircase has not been
provided
- Floor is slippery and could be a hazard during emergency evacuation
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station
– Exit door to contrast in colour with the wall to make it easy to locate

Puratchi Thalaivi Dr. J. Jayalalithaa CMBT Metro Station, Chennai
October, 2020
Audit Details
Puratchi Thalaivi Dr. J. Jayalalithaa CMBT Metro

Location Station, Chennai
4 entrances A, B, C,D. D is the designated

Audit Team shesh
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Station Layout Map
Layout is inaccessibly designed

Main Entrance
• The station has 4 entrances –
– Entrance A towards Omni Bus Terminal (road side entry + steps)
– Entrance B (entry via A & C entrance + steps) is nestled between
Entrance A and C
– Entrance C (road side entry + steep + ramp leading to steps)is towards
CMBT bus stand (approx150m)
– Entrance D towards Omni Bus Terminal (road side+ ramp leading to lift).
This is the accessible entrance.
• Level difference encountered are 1) street level to pedestrian pathway 2)
pathway to the station entrance
• Kerb ramp provided is not of even surface making independent navigation of
wheelchair users difficult
Main Entrance
• Approach to the station from bus stop is not easily accessible -
– Footpath is intersected at various section with vehicular pathway
provided for entry/exit into various building
• These entrances are not appropriately indicated by tactile layout map of
the station with Braille and audio labels
• A signage can be added near the layout map and/or in a prominent place
to indicate how passengers can navigate to the accessible entrance
Approach to D Entrance (Accessible Entrance) via
OMNI Bus Stop
Path to accessible
entrance
- Accessible Entrance D can be approached from both CMBT bus stop and OMNI bus stop. While there is a direct
accessible path from CMBT stop , presence of bollards, threshold / steps make entrance via OMNI Bus Stop
inaccessible .
- Footpath does not have even surface and can be a trip hazard .
- Tactile guiding strips leading to the station entrance is missing.
- Kerb ramp is not provided where there is a level change between the traffic lane and the accessible path
Approach to D (Accessible Entrance) from C
- Barriers such as uneven footpath, broken footpath tiles , manhole covers with breaches, pose fear of trip hazard
and further restrict comfortable access
Accessible D Entrance
- Signage indicating the ‘D’ entrance has not been provided.

-Tactile warning strip at the top and bottom of the ramp has not been provided
- However Tactile guiding strips has been provided from the top of the ramp the station. They should ideally be
present through out the travel path connecting alighting point to this entrance
-Drain gratings at the entrance of the platform is not appropriately placed
- Ramp width should ideally be 1800mm to allow simultaneous movement of two wheelchair users. This ramp is
1680mm which is not an impediment in movement in any way.
-Handrail does not extend 300 mm beyond the bottom of the ramp at the entrance
Approach to C Entrance from Bus Stop
< 500mm
- Pathway towards C has haphazardly parked vehicles

- Narrow bollards on the pathway restrict comfortable entry
- Absence of tactile strip and warning tiles through the pathway makes navigation difficult for cane users
- Footpath has uneven surface at various sections along the route
C Entrance
- Ramp and steps co-exist at the entrance as desired. Vertical circulation to the concourse is only via staircase
- Drain gratings (though narrow) , their placement at the start of the steps is inappropriate
- Signage directing to the lift does not have sufficient colour contrast for low vision person to locate easily
Ramped Entrance C
- Tactile warning not provided 300mm at the beginning and end of the ramp
- Handrails are not continuous , on both sides and at 2 levels
- Handrail does not extend 300 mm beyond the bottom of the ramp
Approach to C Entrance from Bus Stop
- While a kerb ramp has been provided at level change , it is not smooth
- Vehicles placed on the pathway is a bump hazard
Approach to A Entrance from Bus Stop
- Approach to A Entrance from the CMBT Omni bus stop is more then 600 meter from the bus stop
- Level difference between the road and the footpath , presence of steps , narrow bollards and absence of tactile
guidance/warning tiles along the pathway makes it difficult for cane user to navigate
• Pathway from road, bus stops should be smooth and continuous and kept
free of obstacles such as narrowly placed bollards and haphazardly parked
vehicles
• Signage and layout map near the accessible entrances are not accessible for
Persons with disability Audio, visual and tactile signage will enhance
accessibility for all.
• At A,B, and C station entrances, signages in accessible format should be
installed to guide persons with disability and elderly to the accessible station
entrance D
• Ramp in entrances should extend beyond 300 mm before the start

and end of the ramp
of the ramp and on landings.
• D has been fully audited for accessibility for all persons with disability. The
other stations (A, B, and C ) are being checked for observations which can be
– Directional signage to accessible entrances have not been provided.
– Absence of kerb ramps on the road inhibit easy access to the station
approach.
– Obstacles in the path of travel (narrowly placed bollards and parked
vehicles) need to be removed or demarcated with warning strips
– Road has to be smoothened to prevent fall / trip hazard
A Entrance
3 steps and staircase lead to the concourse level of the station

- While the signage at the entrance mentions the direction to the lift, there are no en-route signages and accessible
path leading the user to the accessible entrance is missing
- Handrails starts from the first step and does not extend 300mm beyond the step. Additionally, handrails end into
the wall. A warning tactile strip needs to be installed before the end of the handrails to demarcate no access beyond
this point
- Drain gratings (though narrow) , their placement at the start of the steps is inappropriate. Instead , tactile warning
blocks should be provided here. Further , they should be perpendicular to the direction of travel and should not be at
an angle
Recommendation – Step Entrance
• Layout maps are provided at every station for easy navigation by all.
Directional signage can be provided from A, B, C to the accessible entrance
D. Signage should be prominently displayed and preferably be in line with
specifications as per Harmonized Guidelines.Visual, tactile and audio guidance
is recommended.
• Stations have a stepped entrance. Handrails provided on both sides of the
• Handrails should not end into a wall. This could be confusing to cane user . If
unavoidable, warning tactile strip needs to be installed before the end of the
handrails to demarcate no access beyond this point
steps.
• Adding kerb ramps and smoothing access to station will enable access for all,
including persons with disability
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– There is No Parking in CMBT metro station since it is located inside the
Chennai mofussil bus terminus and no private vehicles are allowed
inside.
• Alighting
– Typically alighting is in front of the station on the main road.
– Distance to accessible entrance from the bus stop is beyond 30m via
CMBT bus stop
– Alighting at OMNI Bus stand passenger would have to traverse through
a level difference ( 200 – 300mm riser) between street level and footpath
for other station entrances has typically not been addressed
been provided
Accessible Parking Lot and Alighting Point
Proposed accessible parking
- If vehicles were to be allowed inside the perimeter, accessible parking bay (closest to the accessible entrance ) can be
made as suggested above. This is also adjacent to B entrance. Further , bollards need to be removed ( widened to
900mm) and floor needs to be levelled. Tactile warning strips and accessible signage need to be placed along the
route leading to the accessible entrance .
- Provision can be made to enable cars to go up to the accessible entrance and enable people with severe disabilities
to alight right in from of the entrance (if needed).
Alighting at D Entrance
Proposed alighting point
- Persons with disability can be allowed to alight in front of Station Entrance D

- Install signage at the alighting point along with a smooth, riser free pathway to facilitate alighting.
- Bollards to be widened to allow for wheelchair user entry
- Tactile pathway from the alighting point will makes it convenient for cane users to independently navigate to the
station
• If parking is considered in future, accessible parking bay can be made near C
entrance towards lift which is also adjacent to B entrance. To enable this , the
bollards need to be removed and floor needs to be levelled
• Preferable that the parking lot is covered.
• Pathway should not crisscross with vehicular travel path. Obstacles should
be removed and those that cannot be clearly designated with tactile warning
strips
the station. Wherever the path crosses with vehicular way, a warning block
• Persons with disability be allowed to alight in front of D entrance on the
Omni Bus Stand side.
• Install signage at that point along with a smooth, riser free pathway to
facilitate alighting. Bollards on the pathway to the station entrance be
widened to a minimum of 900mm to facilitate entry of wheelchair users
(IE)
environment
• Coach

machine, AFC
environment

machine, AFC

• Station has 3 levels. Street level  Concourse Platform
• Three types of stairs 1) Street level to concourse 2) Concourse to
platform 3) Emergency staircase
landings
• Some staircase had more than 12 risers in one flight run

- Handrails have not been provided on the RHS
- Slippery flooring makes it a slip hazard
- Tactile pathway has been provided from A Entrance steps to staircase. However, there is no tactile pathway from
steps to ticket counter making it difficult for cane users to independently navigate
Vertical Circulation - Stairs (Concourse to Platform)

- Handrails start on the first step and does not extend 300 mm beyond the top and bottom step on the wall facing
side
tread.
50-100 mm from the wall.
• Two types of lifts 1) Station to concourse 2) Concourse to platform
• Dimension of the lift car is narrower than the recommended specification
of 1500mm x 1500mm.
• Most lift control buttons are placed at an easily accessible height (800-
1200mm) , except the phone button which is placed at a height . However,
the phone gets activated when alarm button is pressed and hence not
much of an issue
• Lack of colour contrast of the handrail with the wall can make it
unidentifiable for persons with low vision
• Control and call buttons do not contrast in colour with the background
making it difficult for persons with low vision to locate
Vertical Circulation - Lift (street level to concourse)
- Lift Panel does not contrast in colour with the adjacent wall
- Tactile warning strip provided in front of the lift is not appropriate. It does not
cover the entire width of the lift and is not at a distance 300mm from the lift
- Additionally, tactile tiles have not been appropriately placed
- Lift does not contrast with the background making it difficult to locate
1600mm
- Handrails does not contrast in colour from the background wall and the floor
- Emergency information is mounted high and on a reflective material with inappropriate font size making
it inaccessible to person with low vision
- Control panel have buttons with Braille/ raised letters however it is does not contrast with the
background to aid people with visual impairments
• There are 4 escalators from Station to concourse and concourse to
platform
• Audio alert and tactile warning strips at the top and bottom of the
escalator are missing
Lift Lobby
clearly visible
Escalator
environment

machine, AFC
Summary Finding – Platform & Tactile
Pathway
• There are two parallel 1 & 2, running adjacent to each other
• Platform is sufficiently wide and well lit. But the flooring is slippery
• Tactile pathway has been provided from the lift to a couple of coaches but
not throughout . Absence of tactile pathway
available
- Slippery flooring is a potential slip hazard. Additionally, floor is reflective too

- En-route obstruction is a trip hazard
- Accessible signage and tactile paths needs to be installed across the platform to guide people to a few seating
areas.
- Seating is not best suited for persons with different ambulatory disabilities. A few seats of different types, eg.
with backrests, side support etc can be placed in the seating area closest to the PwD coach.
- Absence of grab bars for support can make it difficult for PwD to take support while sitting down.
50mm
- Tactile warning blocks 600mm from the border of the platform have not been provided
independently
• Tactile strips, 300/ 600 mm from the edge of the platform to be provided
coach
Recommendation – Tactile Path
• Tactile warning blocks where provided eg. in front of lift, ramp or staircase
should cover the entire width and be at a distance of 300mm from it
and platform lift
escalator to a few coaches including the accessible coaches, (2) coach to
close seating areas
environment

machine, AFC
wheelchair users
literate
font and color
Ticket Counter
1060mm
- Counter height is beyond comfortable reach of persons on wheelchair

- Induction loop unit to aid people with hearing impairments has not been provided at
the counter
wheelchair users
issue
1390mm
- Control buttons are touch screen making it inaccessible for person with visual impairment. Control
buttons on the touch screen is at a height of 1200 – 13600 mm beyond the comfortable reach of
- Fare, cancel and other buttons need to be in Braille or have embossing for easy identification
1200 mm
• Tactile warning provided in just one of the two AFC gates
AFC Gate
1100mm
- Tap token reader is installed at a height of 1090 mm and is not easily reachable. Can be moved to the front in
- Tactile guidance has not been provided to accessible AFC Gate
.
• Tap and glass is provided at height of 1440mm and 1770mm respectively. This
is beyond the recommended specification making it difficult for persons on
wheelchair to access it
• Tactile pathway to drinking water has not been provided
Drinking Water
1770mm
1440mm
- Drinking water unit installed is not fully accessible with height of

the water tap ~ 1440 mm. Glasses are kept on the top of the water
containers at a height of 1770mm ; beyond the recommended
specification of 1200 mm from the floor
- Area around the water cooler is mopped frequently and kept dry
- Tactile guidance path to drinking water facility has not been
provided
environment

machine, AFC
• To reach toilet passenger has to traverse through a corridor with double
leaf door. Active door leaf is only 600mm making it inaccessible for
wheelchair and crutch user
• Doorway of unisex accessible toilet is less than the recommended width
of 900mm - ~ 860mm. Door is inward opening and does not have the
facility to open from outside in case of emergencies
color contrasts
• Adequate clear floor space is observed in front the WC .
• Grab bars are fixed to the floor on either side making it difficult for
wheelchair users to transfer comfortably to the WC
non-disabled person
Toilet Pathway and Door
1:0
1500-1700mm

- Active leaf of the double-leaf door is 600mm well below the recommended specification of 900mm
- Doorway of unisex accessible toilet is less than the recommended width of 900mm - ~ 860mm . Door is inward
opening and does not have the facility to open from outside in case of emergencies
- Design and placement of signage makes it completely inaccessible - non tactile , inappropriate color contrast
Toilet
- Dimension is adequate for comfortable maneuverability of wheelchair user

- Placement of WC and grab bars is inappropriate , making only front transfer possible
for a wheelchair user which may cause slip hazard
- Seat height is lower than standard (420 mm ; standard 450mm)
- Water jet is placed behind making it difficult to access
- Alarm system near the WC at 2 levels in missing
Washbasin
950mm
The top-edge of the wash basin is 950 mm (

standard between the height of 800mm and
840mm from the floor level )
Urinal
None of the urinals are designed for people with

ambulatory disability with the following features
– height lowered (standard 430 mm) and grab
bars on both sides to allow comfortable access
• Tactile pathway to be provided along the pathway leading to the toilet
• Grab bars mounted on either side of the WC restricts the space available for
transfer. Grab bars could be changed to a hinged grab bar
• Washbasin to be provide between the height of 800mm and 840mm from the
floor level
• Emergency button and visual alarms need to be installed
environment
Evacuation
ramps
vision
- Directional signages have been installed at different points across the station. However for the vastness of the
station it seem to be inadequate in the external and internal environment . Visual signage using high color
contrast is missing. Illumination of signage is also not appropriate
- Accessible symbol signage is not as per recommended colour specification
- Station entrance ‘B’ has a signage that has insufficient colour contrast making it difficult for persons with vision
impairment to read
-Accessible lift signage is not of recommended specification of white on navy blue
- All identification signages are non-tactile making it inaccessible
- Information signage is non-tactile.

- Combination of providing visual with text for signage is a good practice
- Route map is of small font size making it difficult for persons with vision impairment to access
the floor.
guidelines.
with visual impairment
environment
Evacuation
ramps
Evacuation
• Evacuation plans indicating the designated emergency evacuation routes
and exit to assembly area is available. However, it is not of recommended
specification
• Audit team was informed that there are two refuge areas (landing of the
emergency staircase serves as the refuge area). There were no
identification signage
1400mm

- No tactile exit or directional signage have been provided
- Alerting button is mounted at a height of 1400 mm which is beyond the easy reach of
wheelchair users
- Riser of the step is > 150mm which can be hazardous especially in emergency situation
- Handrails start on the first step and does not extend 300 mm beyond the top and
bottom step
- Riser of the step is > 150mm which can be hazardous especially in emergency situation
- Handrails start on the first step and does not extend 300 mm beyond the top and
bottom step
Safety and Fire Evacuation:
Recommendation
• Alarm Panels
important.
– Fire alarm boxes, emergency call buttons and lighted panels should be
installed between heights of 800mm and 1000 mm from the finished
floor surface
Braille
• Alerting Systems
– Non - auditory alarms (visual or sensory) to alert persons with hearing
stations passengers may visit including toilet area
Recommendation
station
Recommendation
– Riser of the emergency staircase should be as per the recommended
• Evacuation chairs (basis need) should be procured and staff should be
trained in using the same
Egmore Metro Station, Chennai
October, 2020
Audit Details
Location Egmore metro station, Chennai
Type of station and use Underground station | Public transport
It is on the Green line 2 of the Chennai Metro. It
has 6 entrances each – A1, A2, A3, B1, B2 & B3. A2
Description and B1 are the designated accessible entrance
Mr. Rajashekaran, Ms. Suhailah Javid from v-shesh,
Audit Team and Ms. Metilda (Wheelchair user)
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Main Entrance
• Station has 6 entrances of which two are designated accessible entry
– B2 Entrance (road-side entry + step)
– B1 Entrance (behind B within the CMRL complex, ramped entry)
– A1 Entrance ( drive-in entry + step)
– A2 Entrance (drive-in entry + ramp)
– A3 Entrance (drive-in entry + steps + ramp leading to FOB elevator)
– B3 Entrance (Currently not in use. Close to side road, stepped entry)
• Pathway to the station is not easily accessible due to multiple barriers :
– Kerb ramp at the street entrance is too steep (1:7) for independent
navigation of wheelchair users
– The distance from Egmore FOB entrance A3 to nearest accessible
entrance (A2) is more than 30m with no directional signages and resting
spaces
Main Entrance
• Pathway to the station is not easily accessible due to absence of tactile
pathway and prominent directional signages to the accessible entrances (few
are present along the way but is not of the recommended contrast)
• Ramps to Entrances A2 and B1 are steep (1:10) making independent
• Also tactile warning tiles are absent at the bottom and ending of each flight
and present only at the top but rightly placed (540 mm and 980 mm from
ramp edge instead of 300mm). In A3 ramps, they are missing at all places, A3
ramp width (1440mm) is not as per recommended specification of 1800mm
• Handrails don’t project 300 mm beyond the top and bottom of ramp. They
end close before the walls at the top and aren’t continuous on the landing
Approach to station B1 & B2 from the Street
- Kerb ramp from main compound entrance is too steep (1:7)

- Signage to accessible entrance is not prominently displayed
- Absence of tactile guiding path along the route till entrances
B1 Entrance
- Absence of tactile warning strip at the bottom of the ramp and strip at top is 980 mm away
- Handrails do not extend 300 mm from the ramp (at the top and bottom)
- Ramp is steep with gradient 1:10.4 (1:12 is the requirement)
- Signage is insufficient colour contrast
- Edges of the open glass door is not apparent
Approach to A2 Entrance from FOB Lift @ A3
FOB
Lift
Ramp
Ramp
- FOB lift does not open into the concourse and only at the street level
- Nearest accessible entrance is A2 . Distance between A3 to A2 entrance is beyond 30m
- There are no directional signages to A2 entrance to reach the concourse
- No resting spaces and wheelchair parking spaces outside the line of traffic as the walking distance is more than
30m
- Pathway to A2 is not smooth preventing smooth access to wheelchair users
Ramp on the pathway to A2 from A3 FOB Lift
FOB
Lift
- Two level ramps with 180 degree turn at the landing.

- Absence of tactile warning strip 300mm away from the beginning and endings of each flight of the ramp
- Handrails do not extend 300 mm from the ramp and the top and beginning
- Width of the ramp is only 1420 mm which is less than the recommended 1800 mm
- Floor surface is slippery and glary
A2 Entrance
-Has a two-level ramp. Tactile warning strip provide at the top of the 2nd level ramp does not cover the entire ramp
width and is placed 300m beyond the edge of the ramp
- Tactile warning strips has not been provided at the top and bottom of each flight of the ramp
- Handrails do not extend 300mm beyond the ramp at the top and bottom
A2 Entrance (II level Ramp)
- Ramp is steep at 2nd level ramp (lift entrance side) with a gradient 1:10
- Ramp is of the saw tooth tiling pattern which is not desirable
- Handrail does not contrast in colour with the background
- Tactile warning strip has not been provided on the landing
Approach to A3 Entrance (from Egmore Suburban FOB)
Absence of directional signages and tactile guiding

path to the A3 Entrance lift from the FOB
• Pathway from road / bus stops should be smooth and continuous and be
cleared of haphazardly parked vehicles
the station providing independent access to persons with vision impairment.
of the ramp
during the daytime inhibiting access for passengers

surroundings
• Approach to A2 entrance from FOB lift at A3 is more than 30 m One
of the following can be considered for addressing this
– Buggy service to transport Persons with disability to accessible
entrance (A2)
– FOB lift extended to halt at concourse or another lift from A3
entrance to concourse, completely eliminating the need to
navigate to A2 entrance
• A1,A3, B2, and B3 provide stepped entry to the station
• B1 and A2 have been fully audited for accessibility for all persons with
disabilities. The other stations (A1, A3, B2, B3) are being checked for
observations which can be easily incorporated to make the stations largely
accessible for persons with mild to moderate disability.
steps
warning strips
A3 Entrance
FOB
Lift
- Absence of tactile warning strip 300mm away from the beginning and endings of the steps
- Absence of tactile guiding path to the lifts
- Glazed wall does not have colour manifestation
- Edges of the glass door does not contrast in colour
B2 Entrance
- Absence of tactile warning strip 300mm from the top and bottom steps
- Absence of handrails on both sides; hand rails in the middle doesn’t project 300 mm
beyond the first step
- Absence of directional signages from here to the other accessible entrances
A1 Entrance
- Absence of tactile warning strips 300 mm from the top and bottom of the steps and guiding blocks
from the top till the stairs
- Handrails present in the middle only and absent on the sides; does not extend 300 mm from the
first step and is not at 2 levels
- Flower pots on the stairs are a potential trip hazard, best to guard them and have tactile warning
blocks placed
• Directional signage can be provided from A1, A3, B2, and B3 to the accessible
entrance (A2 or B1). Signage should be prominent displayed. Visual, tactile and
audio guidance is recommended.
before the start and end of the staircase
many
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– 2 wheeler parking bay has been for persons with disability has been
allocated adjacent to the A2 entrance
– Two wheeler parking route intersects the entry path to A2 ramp
– Parking bays for four wheelers/ three wheelers have not been
demarcated.
road markings
• Alighting
– No designated, signposted alighting is present.Typically alighting from
all modes of transport is in front of each entrance except public bus
for which the bus stop is present more than 30 mts away from the
station
• Alighting
not been provided
– Directional signage to accessible entrances is not prominently
displayed at station compound entrance to alight near the respective
ones
Parking and alighting – A2
4 wheeler
parking
No directional signages to the accessible parking

2 wheeler parking route intersects the entry path to A2 ramp
Signage for accessible parking (2-wheelers) is not as per recommended specification
4-wheeler parking for persons with disability has not be allocated
International symbol of accessibility has not been provided on the floor
• Vehicular parking route should not intersect with A2 entrance. Space (not
more than 30m from accessible entrance) for both two wheeler and four
wheeler parking can be allocated in the current four wheeler parking area
• Can consider providing another accessible parking area close to A3 entrance
as well for the facility of passengers using FOB to reach Egmore station
at all entrances
(IE)
environment

machine, AFC
environment

machine, AFC

connected by two types of staircase. 1) Station to concourse 2)
Concourse to platform. Additionally, there are emergency staircases
sides
– Tactile warning blocks to be installed at 300 mm in the beginning and
ending of each flight of steps
• Handrails in emergency stairs and platform to concourse stairs do not
extend 300 mm on one side
• One side of handrails in emergency staircase is not curved back or
grouted and is at one level only whereas in all other places, they are 2
levels
• Handrails do not contrast in colour with the background
• Some staircases (platform to concourse | street to concourse) had more
than 12 risers in one flight run
• Under-stair area of concourse to platform stairs has not been cordoned
off
- Absence of tactile warning strip 300mm at the top of the steps and at the landings
- Surface is slippery and reflective
Vertical Circulation - Stairs (Platform to concourse)
950 mm
1050 mm

- Space under the stairs is not cordoned off
- Handrails on the right don’t extend 300 mm beyond the bottom step
- Handrails are at heights of 950 mm and 1050 mm which is beyond the recommended height of 760 mm and 900
mm
- There are more than 12 steps in one flight run
tread.
• Three routes of lifts 1) Street to Concourse 2) Concourse to Platform 3)
FOB to street
• Tactile warning strip provided in front of street level to concourse lift has
not been placed appropriately confusing the cane user
2200 mm
- Emergency information is mounted high at 2200 mm and on a reflective material with inappropriate font size
people with visual impairments
Accessible lift signage is not of the recommended color contrast

Vertical Circulation – A2 Lift (Concourse to Street level)
Tactile guiding and warning tiles are not properly placed

Vertical Circulation – Lift in A3 (FOB to Street)
- Accessible lift signage is not of the recommended

color specification and contrast – White on Navy blue
- Absence of tactile guiding and warning strips before
the lift
the escalator
- Tactile warning at the top and bottom of

the escalator has not been provided
- No audio alert system present before the
elevator starts operating
Lift Lobby
Escalator
environment

machine, AFC
segregated as 1 & 2 and both are similar
• Tactile pathway has been provided from lift to seating area which is a good
practice. However, the tactile warning strips has not been placed 300 mm
from the edge of seating bench
• Absence of tactile pathway (i) from staircase along the platform to the
coaches - to seating area and (ii) refuge area/ emergency staircase
- Glass doors can be demarcated with colour strips at two levels to indicate where the door is.
- Additionally, it is also recommended that safe distancing guidance strips with padded tactile
strips making the same accessible for Persons with vision impairment too
- For safe distance requirement – tactile markers required on the tactile path as well
Seating area has hand rests and tactile guiding blocks around it which is a good
practice. But the blocks could be aligned better (with 300mm from edge of the
seating)
coach
• Tactile warning strip provided in front of seating should be at a distance of
300mm
– Street Level : right from alighting point/ bus stop/ parking to station
lift
– Concourse level “ (1) Lift to Ticket Counter, (2) Lift to drinking water,
and platform lift
accessible stations, one can consider adding tactile paths from (1) steps
and escalator to a few identified coaches including the accessible
coach, (2) coaches to close seating areas
environment

machine, AFC
wheelchair users
• Speaker and induction loop unit has not been provided across all counters
as required
Ticket Counter
1060 mm
- Counters are at a height of 1060 mm without any knee recess area under the counter
- Informational signages present are not of the accessible format
- Tactile guiding path is not provided to the “Customer care” counter
- Speakers are not present only at customer care counter
wheelchair users
recommended
1400 mm
- Tactile pathway to the ticket vending machine has not been provided to guide
cane users
- Control buttons are touch screen making it inaccessible for person with visual
impairment; buttons on the touch screen are at a height of 1200 – 13600mm
beyond the comfortable reach of persons on wheelchair
-Coin slot is at a height of 1400mm which is beyond easy reach of wheelchair users
1200 mm
• Tactile pathway to be provide to at least one of the vending machines
on wheelchair
wheelchair user
AFC Gate
Coin and card slot is placed at 1040 mm from the floor level and
even though it is accessible, it is above the comfortable reach for
wheelchair user
• Only water fountain has been provided. Fountains are at heights 940 mm
and 1100 mm which is beyond the recommended 900 mm. This coupled
with inadequate knee space makes it difficult for persons on wheelchair to
access it
Drinking Water
1100 mm
940
mm
- Clear knee recess area has not been provided

- Absence of tactile guidance path to this facility and the signage provided is not tactile
Fountains are at heights 940 mm and 1100 mm which is beyond the recommended 900 mm
• Water fountain needs to be lowered to enable independent access for all,
including wheelchair users. Or clear knee recess area to be provided
environment

machine, AFC
• One unisex accessible toilet is provided at the concourse level;
• Accessible toilet door is 860 mm which is less than the recommended
width of 900mm
• Door opens inward with door handle provided at 1000 mm which is
beyond the reach for wheelchair users
• Braille signage has to be provided at a height of 1400-1600mm
• Guiding tactile path to the toilet is to be provided for use of cane users
and warning tiles to be placed before the door and ramp
• To reach toilet, passengers have to traverse through a corridor with
double leaf door. Active leaf of the double-leaf door is 660 mm which is
below the recommended specification of 900mm
• Inadequate transfer space of only 400mm has been provided next to the
WC making it inaccessible
• Hinged grab bar is provided on both sides of the WC with no wall
mounted grab bar
• Waterjet is placed behind the WC making it difficult to use
• Clear knee space of at least 750mm height x 750mm width x 200mm is
not available under the wash basin
Toilet Pathway
660 mm
- Active leaf of the double-leaf door is only 660 mm which is below the recommended specification of 900mm
- Tactile warning and guiding blocks are missing along the path to toilet
- Signage to the toilet is not in a tactile format for Persons with Visual Impairments
- There is a gentle slop of 1:15 gradient in the pathway but it doesn’t have warning tiles and hand rail support
Toilet Signage and Door
860 mm
1000 mm
- Inward opening door with the handle at a height of 1000 mm and width of 860 mm
- Signage provided on door does not have braille
- Horizontal and Vertical pull bars absent
Toilet
- Transfer space next to the WC is only 400 mm (min 800mm required)

- Only one hinged type grab bar present on the left side
- Absence of grab bars on the wall makes it difficult for person on wheelchair to transfer on to the WC
Toilet
700 mm 740 mm
- No grab bars present in the urinal for use of ambulant person with disability
- Rim of the urinal is at 700 mm which is beyond the recommended height of 430 mm
- Wash basin is mounted at 740 mm and clear knee space height is only 640 mm and depth less than 400mm (not
enough space for knee recess in height and depth)
identifiable to persons with vision impairment
• Wash basin blocking the clear transfer space to be moved to provide for
enough transfer space adjacent to the WC
• Wash basin should be provided with clear knee recess space as per standards
• Water jet needs to front edge of the seat and at a height between 50 mm and
200 mm from the top of the water closet seat
environment

machine, AFC
vision
- Accessibility symbol is not of adequate dimension of 200 x200mm
- Absence of tactile feature on signages makes it inaccessible for Persons with Blindness
- Directional signage boards mounted on the corridor is glary
- Accessibility signage dimension is appropriate for ramp and toilet. However, it is of inappropriate colour
contrast
-Signage symbol size of parking and toilet is not as per recommended specification

- Maps are of small font size making it difficult for persons with vision impairment to access
- Information pasted on B3 entrance door is printed on paper and is in an inaccessible format
another
people
environment
Evacuation
ramps
Evacuation
• Stair evacuation not entirely as per standards
Emergency Stairs

- Absence of tactile warning strip 300mm from the steps and at the landings
- Handrails does not extend beyond the stairs on one side only
1720 mm 1500 mm
- Access to Emergency alert buttons at 1720 mm & Emergency Train Stop Button at 1500 mm is beyond the
recommended height of 1400 mm.
- Emergency exit doors don’t have tactile guiding blocks to them and the signages aren’t in tactile format for a
visually impaired person to access the route
- Emergency door frame does not contrast in colour with the background
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station
Ekkathangal Metro Station, Chennai
October, 2020
Audit Details
Location Ekkathangal, Chennai

It is on the line 2 of the Chennai Metro.

Station has 4 entrances ;two on each side of
Description the road. Entrances –A1 & B- are accessible
Audit Team shesh, and Ms. Mary (Wheelchair user)
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Route Map
Main Entrance
• Station has 4 entrances – A and A1 on one side and B and B1 on the other
side of the road.
– Entrance A (road-side entry + steps), Entrance A1 (road-side entry +
ramp)
– Entrance B (road-side entry + ramp), Entrance B1 (road-side entry +
step)
– Level difference encountered are : 1) street level to pedestrian pathway 2)
Pathway to the station entrance.
– Absence of tactile pathway leading to the station ; Broken footpath tiles
– Lack of suitable kerb ramps to access footpath
– Haphazardly parked vehicles (on the road and footpath)
– Footpath is intersected at multiple instances with vehicular pathway
– En-route obstructions such as open manhole, exposed wires, debris
collected, etc
Main Entrance
accessible entrance
• A signage in prominent places indicating how passengers can navigate to the
accessible entrance is missing
Approach to A & A1 Entrance from Bus Stop
- The intersection between the footpath and vehicles exiting the metro station could be potentially hazardous
- Absence of tactile strip and warning tiles through the footpath makes navigation difficult for cane users
- Footpath has uneven surface at various sections along the route and no signage leading to accessible entrance A1
- Loose gravel and uneven footpath on the way to ramped entry make independent access of wheelchair users
difficult
- Absence of tactile pathway makes it difficult for cane users as well
A1 Entrance
1620 mm
⁻ A long winding ramp leads to the entrance . Tactile warning blocks have not been installed 300mm from the
top, bottom and landings of each ramp run in external environment
- Handrails do not extend 300mm beyond the ramp .
- While the signage adjoining the ramp mentions that this is the accessible entrance ; this signage is not
present in the path leading to the ramp
A1 Entrance
Rear (Pic 1) and front view (pic 2) of long winding ramp
- Hand clearance between the wall and the handrail is less than the standard ( 50mm)
- Tactile warning blocks have not been installed 300mm from the top, bottom and landings of each ramp run
Approach to B & B1 Entrance from Bus Stop
- There is no separate pedestrian path connecting the bus stop to B & B1 entrance
- Absence of any map (near the Bus Stop and / along the pedestrian path ) indicating the accessible entrance,
subsequent direction and information signage makes independent navigation difficult for visitors
Independent navigation is difficult for wheelchair users and persons with vision impairment
- Presence of en-route obstructions including loose gravels and gradient change
- Absence of handrails on the side and tactile guiding strips on the floor
- Frequent points where vehicular and pedestrian path cross .The entire movement of vehicles is managed manually
and in the absence of signage / other checks and measures on speed limit , entry can be accident prone and
especially hazardous for PwD
Open manholes , loosely places wires are a safety hazard which need immediate attention
Approach to B Entrance
Accessible ramped entrance has been provided on the side to facilitate entry for PwD.
- Path leading to the accessible entrance has loose gravels and broken kerb ramp.
- There are no tactile marking on the floor
- Absence of signage to indicate the location of the ramped entrance may make it difficult for users to identify it as
it goes unnoticed due to the presence of the wall
B Entrance
- Ramp is steep ( 1:10 ; ideal dimension 1:15) with width >1800mm which makes access a challenge
- Handrails do not extend 300mm beyond the ramp
- It is not well illuminated and floor surface is slippery , especially during rain
- While the signage adjoining the ramp mentions that this is the accessible entrance ; this signage is not present in
the path leading to the ramp. It does not contrast well with the background as well
disability and elderly to the nearest accessible station entrance. Audio, visual
and tactile signage will enhance accessibility for all
• Drainage grating at the beginning of the stepped entry should be avoided
• A and B1 are stepped entrances leading into the station.
– Accessible signage to A1 and B have not been provided.
– Drainage grating at the entrance at the entrance could be a trip hazard
A Entrance
- Absence of tactile marking at start of ramp

- Wide drain gratings are a hazard for cane users
- No color contrasting strips at step edges
B1 Entrance
- Absence of tactile marking at start of the steps ;

- Absence of color contrasting nosing at edge of each step
- Handrail does not extend to 300 mm beyond steps on both sides
directional signage can be provided from A and B1 to the accessible
entrance (A1, B). Signage should be prominent displayed and preferably be
access for many.
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– Provided at Entrance A only and not at Entrance B. The entire facility is
temporary and will be reallocated / redefined soon.
– Accessible parking space > 30 m from the accessible entrance
– Only one designated parking bay for persons with disabilities - assigned
for 2 wheeler ( modified wheeler) and not 4 wheeler.
– There is no indication of the reserved parking for persons with
disabilities at the approach and entrance of the parking lot. Signage
indicating presence of accessible parking is inappropriate
road markings
insufficiently lit
• Alighting
not been provided
Accessible Parking Bay
- No slot designated for 4 wheeler.

- Dimension of the bay is less than the standard (2140 * 2500 mm ; standard 3600 x 6000mm). While there is
sufficient space on the side / rear for transfer , it is not demarcated appropriately with a cross-hatch marking
on the floor
- International symbol of accessibility in the parking lot is not as per the recommended specification of
1000mm x 1000mm.
- A steep gradient with no handrail, tactile and uneven flooring leads to the entrance
Alighting at A & A1 Station
Alighting Point
Alighting Point
- No demarcated alighting point. Everyone alights on the road in front of the station
- Footpath has a riser of 220mm making it difficult to navigate by person with disability
- Absence of tactile pathway from alighting point leading to the entrance
Alighting at B & B1 Station
Alighting Point
Alighting Point
- No demarcated alighting point. Everyone alights on the road in front of the station
- Level difference of riser makes it difficult for persons with disability to navigate independently
-Absence of tactile pathway from alighting point leading to the entrance
path leading to the parking -
• Preferable that the parking lot is covered. A tactile path can be provided
from the accessible parking lot and alighting point right up to the ramped
entry of the station
• Alighting point can be provided within 30m from accessible entrance along
the shoulder of the road away from traffic. Level difference between the foot
path and road to be addressed with a firm, smooth and gentle kerb ramp
• Alighting point for persons with disability to be signposted. Tactile floor
guidance to the accessible entrance will provide additional, independent
mobility for persons with vision impairment
(IE)
environment

machine, AFC
environment

machine, AFC

• Two types of stairs 1) Station to concourse 2) Concourse to platform
There is no separate emergency staircase
– Handrails are mounted on the top or bottom step but does not
extend 300mm beyond the steps at 2 levels (900mm and 760mm)
– Tactile warning strips at the top and bottom of the stairs and at
intermediate landings are not consistently provided for all staircases
• Some staircase had more than 12 risers in one flight run

- Tactile warning strip 300mm from the steps is either absent (pic 1) or does not extend throughout the length of
the steps
- Slippery flooring makes it a slip hazard

- Tactile warning blocks are appropriately designed and places
- Handrails do not contrast in color with the background
- Color contrasting strips absent at each steps edge
tread.
Summary finding - Lift
of 1500mm x 1500mm
• Lifts are not identifiable against the background of the wall .
• Door width >900 mm , allowing comfortable entry for all users
much of an issue
• Lack of color contrast of the handrail with the wall can make it
• Control and call buttons do not contrast with the background making it
difficult for persons with low vision to locate
30 mm
- Lift panel does not contrast in colour with the adjacent wall
- Tactile warning strip provided in front of the lift is not appropriate. It does not cover the entire width of the lift
and is not at a distance 300mm from the lift
- Gap between lift and landing is approximately 30mm which is more than the recommended specification of
12mm
1600mm
- Handrails do not contrast in colour from the background wall and the floor
- Control panel does not contrast with the background to aid people with visual impairments
Summary finding – Escalator
• Audio alert and tactile warning strips at the top and bottom of the escalator
are missing
• Tactile warning blocks are not provided at the top and bottom of the escalator
-Tactile warning blocks have not been installed 300mm before and after the step edge
-Color contrast strip has been provided at the edge of each tread
-No audio alert system has been provided
Needs to be bridged
Lift Lobby
• Control panel should be clearly color contrasted from the wall. Lift door
should be color contrasted from surrounding wall in order to be clearly visible
entire width of the lift and not just a portion of
Escalator
• Audio beepers & Tactile warning blocks to be provided to alert persons with
visual impairment
environment

machine, AFC
segregated as 1 & 2
reflective
the platform . Absence of tactile pathway
impairment

- Guiding and warning blocks , though present , they do not extend throughout the platform
- Row of warning blocks installed 600mm before the track edge of the platform is missing
- Tactile pathway from the staircase to the platform is not interrupted by the drain grating which is a good practice
(Pic 2)
- Columns in circulation area are not in contrasting color (Pic 2)
- However, having the drainage grating with a gap of >12mm on the pathway is not recommended as there is a
possibility of wheelchair castors getting stuck
Horizontal Circulation – Platform
50mm
- Seating area is provided but does not have a guiding block around it . Seating is not best suited for persons with
different ambulatory disabilities. A few seats of different types, eg. more comfortable backrest, side support etc.
can be placed in the seating area closest to the accessible coach
- Absence of grab bars for support can make it difficult for Persons with Disabilities to take support while sitting
down
- Tactile path needs to be installed across the platform, leading to the seating area
- Gap between the platform and coach is 70mm and could be a trip hazard for cane users (Pic 2)
independently (Pic 2)
make it non slippery and to reduce reflectiveness.
coach
platform lift
environment

machine, AFC
wheelchair users
font and color.
• Layout map is provided but it is not designed in accessible formats
as required
Ticket Counter
> 1000 mm

- Ticket counter and customer care height is > 1000 mm
- Induction loop unit to aid people with hearing impairments has not been provided at the counter - Informational
signages present are not in the accessible format
wheelchair users
issue
- Control buttons are on a touch screen (i) making it inaccessible for person with visual impairment (ii) at
height of 1200 - 13600 mm beyond comfortable reach wheelchair users
- Information pertaining to fares is designed and placed inaccessibly
1200 mm
addressed by making all buttons at a height of 800-1200mm and ensuring that
they have braille marking and emborsements
• AFC Gate
– Accessible AFC gate has been provided with adequate width (>
900mm) for wheelchair users
wheelchair user
– A staff member is available to assist persons with disability at AFC
Gate at all times
AFC Gate
~1040 mm
- AFC - Coin/ card slot is at 1040 mm and may be uncomfortable for wheelchair user
- Tactile pavers have not been provided on both sides of the AFC gate
• Though the drink water unit tap is at the height of 1200mm it does not
have a clear knee recess area
Drinking Water
~1400 mm
- The water unit is not within the comfortable reach of a wheelchair user . Both the tap and the glass are
inaccessible. Though tap holder is provided it is placed above the water unit
users.
environment

machine, AFC
• One unisex accessible toilet is provided at the concourse level ,
in case of emergencies
color contrasts
• The washroom is smaller than the recommended specification (2700*1410
mm ; standard 2200x2000mm) . Clear maneuvering space of 1800mm x
1800mm in front of the water closet and wash basin is missing
• Grab bars are inappropriately designed and placed.
non-disabled person
Toilet - Doors
~2500 mm
⁻ Tactile pathway to the toilet section has not been provided

⁻ Design and placement of signage makes it completely inaccessible - non tactile , inappropriate color contrast
Toilet - Interiors
⁻ Washroom is smaller than the recommended specification with not enough maneuvering space for
wheelchair users
⁻ Placement of WC and grab bars is inappropriate , making only front transfer possible for a wheelchair user
which may cause slip hazard
⁻ Flush is placed behind the WC , making it difficult to access
⁻ WC does not have a backrest
⁻ No accessibility features observed in design and placement of the washbasin and related accessories
Urinals
None of the urinals are designed for people with ambulatory disability with the
following features – height lowered (standard 430 mm) and grab bars on both
sides to allow comfortable access
Existing washroom is too narrow (1400 mm ; standard 2000mm) for access by
wheelchair user. Design and placement of fixtures need modification in line with
the standards to make it more accessible for disabled persons.
• Placement of WC needs to be reconsidered to allow side transfer . Accordingly
the design and placement of jet , flush and grab bars will change.
• The toilet fittings should contrast in colour with the floor and the walls of the
restroom to enable visual acccess for low vision persons.
• Toilet Accessories should be installed at the appropriate height and distance in
environment
Evacuation
ramps
• There is inadequate signage across the premise. In the absence of appropriate
Maps / Information Boards , navigation across the premise is difficult .
• Signage provided is not as per accessibility standards. Following discrepancies
were noted with signages placed across the office
» Signage is placed high, making it difficult for wheelchair users
to read
» Inconsistency seen in font sizes and types used on sign
boards , they are not designed as per international
recommendations
» Color contrasting of background and signs is not appropriate
for reading by persons with low vision
» Tactile and Braille signs are not available
• Pictorial and audio signs are missing.
Directional Signage is present intermittently and not designed in accessible format


Symbols are not appropriately contrasted and merge with the background
- Map and fare chart are placed too high with small font size and inappropriate colour contrast making it
inaccessible for persons with disability
persons with VI
environment
Evacuation
ramps
evacuation
available at platform level
- Access to emergency call button and emergency train stop button is placed beyond the recommended
specification of comfortable reach of wheelchair users
- Absence of tactile pathway leading to the emergency exit
Emergency Staircase

- Step edges do not have a colour contrasting strip
- Handrails are placed beyond the height of 900mm from the floor
- Tactile warning strip at the top and bottom of each flight of steps is absent
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station
Evacuation
Government Estate Metro Station, Chennai
November, 2020
Audit Details
Location Government estate metro station, Chennai

Type of station and use Underground station| Public transport
It is on the Blue - line 1 of the Chennai Metro.
It has 6 entrances. A1,A2,B1 and A3, A4, B2 on
each side of the road. A1 and A3 are
Description designated accessible entrances

Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Summary finding - Accessible route and
Main entrance
• Station has 6 entrances - A1,A2, A3, A4, B1& B2 of which 2 are accessible
(A1 and A3)
– A1 Entrance ( road-side entry + ramp) + A2 Entrance ( road-side
stepped entry) + B1 (road-side entry + steps)
– A3 Entrance (lift entry), A4 Entrance (steps), B2 (steps)
• Approach to A2, A3 and A4 is within a complex that could be accessed via
three gates
• Gate 1 is vehicular entry while gate 2 is for pedestrian. Gate 3 is currently
not in use
• Identification signages is not present in all entrances except for A2
• Pathway from road to gate 2 is hindered by:
- Absence of appropriate kerb ramp between the road and levelled
pathway
- Vehicles parked on the path haphazardly
- Exposed cables on the pathway could be a trip hazard
Main entrance
• Pathway from road to A1 entrance is hindered by:
- Kerb ramp of inappropriate gradient (1:7) and uneven surface area
- Free standing lamp post without any colour band tat contrasts visually
with the remainder of the post or column
Approach to A3& A4 via Gate 1 & Gate 2
Gate 2 Gate 2
Gate 1
Gate 2
Entrance to the station is inaccessible because of multiple barriers in the way :

- Absence of appropriate kerb ramp to connect road with levelled pathway
- Absence of tactile guiding path to lift
Approach to Gate 3 and 2 from Bus Stop
Gate 3 - Exit
gate from
parking is
locked
- Pathway from bus stop to entrance is hindered by various barriers including broken tiles, exposed cables and
parked vehicles
- Kerb ramp to access pathway from road is not of proper gradient and surface and is blocked by vehicles
parked along its length
- Recommended to have this space free and assign the gate as exit pathway from parking
Approach to Gate 1
Entrance via the rear gate is inaccessible due to multiple barriers :

- Steep ramp of inappropriate gradient
- Vehicular route intersects with the pathway
- No proper pathway from the road to the entrance; moving traffic and parked vehicles seen on the side makes it
difficult for a wheelchair user to navigate this space
Approach to A3(Lift) Entrance– via the Three Gates
Lift
Gate 3
Gate 2
Gate 1
Approach to A3 (Lift) Entrance – For Pedestrians
Lift
Gate 2
- There are vehicles parked along the way to the lift from the entrance which is a hindrance
- Absence of tactile guiding path and directional signages to the lift
- Steep kerb ramp (1:7 ) and uneven surface along with broken edges makes independent navigation of wheelchair
users difficult
- Absence of tactile pathway
- Free standing lamp post without colour contrast band to help low vision persons to locate its presence
Accessible entrance – A1
- Absence of tactile warning strip 300 mm at the beginning and landing of ramps
- Handrails do not extend 300 mm at the top and bottom of the ramp
- Ramp is of saw tooth tiling pattern which is not recommended as it causes vibrations to a wheelchair user
- Edges of the glass door is not apparent due to absence of colour contrasting strip

• A2,A4, B1 and B2 are stepped entrances leading into the station.
– Accessible signage to A3 and A1 have not been provided.
A2 Entrance

- Absence of tactile warning strip 300mm at the beginning and landing of steps
- Handrails start on the first step and does not extend 300 mm beyond the bottom step and are at heights of 950
mm and 1150 mm which is more than the recommended 900 mm
- No directional or informational signages from here to the accessible entrances
entrance (A3, A1). Signage should be prominent displayed and preferably be
access for many.
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– has been reserved near the A3&A4 entrance for Persons With
Disabilities but it is only for 2-wheelers;
– The space hasn’t been demarcated properly nor is monitored for
rightful usage; the pathway near this space is intercepted by the traffic
of vehicles entering the area
– Entry and exit to the parking currently is via a very steep slope even
for vehicular usage
road markings
– Signage indicating presence of accessible parking is inappropriate
– For A1 side, parking is available B1 entrance. However, accessible
parking bays are not allocated
– Additionally, A1 entrance is more than 30m from B1 parking
• Alighting
– There is no specific signposted alighting – typically alighting is in front
of the station entrance with a few inaccessible elements such as steep
kerb ramp, and uneven surface
– Pathway from parking intersects with vehicular traffic making it
hazardous
– Tactile pathway from alighting point to steps/ramps not provide
Parking near Gate 1
- Parking for Persons With Disabilities is reserved but it is only for 2 wheelers and space isn’t monitored for
rightful usage as other vehicles were parked in that space
- Pathway to this is intersected by traffic of other vehicles entering the place
Pathway from parking to lift
- Pathway to the lift is intersected by traffic of other vehicles entering the place
- Absence of tactile pathway from the parking to the lift entrance
Alighting @ Gate 2 leading to lift entrance
- Alighting for all is at the front of the entrance gate. Absence of signposted alighting for persons with disability
- Absence of tactile pathway from the alighting point
Alighting @ Gate 2 leading to lift entrance
- Alighting for all is at the front of the ramped. Absence of signposted alighting for persons with disability
- Steep kerb ramp and broken edges makes independent access of wheelchair users difficult
- Absence of tactile pathway from the alighting point
Alighting - bus stop (towards airport) for A1 entrance
To Metro station
- No accessible path from the bus stop to the station

- Bus stop is also more than 30 m away from the station
- Multiple barriers to station including construction and debris
Recommendation - Parking
- Demarcate space for 4 wheeler accessible parking in area indicated by square (picture above)
- Steep slope connecting the road to the parking be made more gentle
- Entry to parking via the gate 1
- Adequate space on both sides to be marked for pathway for Persons With Disabilities using parking
• Steep slope the steep slope at gate 1 for vehicular entry/exit to or form the
parking be made more gentle
• Vehicular parking route should not intersect with vehicular traffic. If
unavoidable this should be monitored by trained staff
• Area in front of the lift entrance(A3) could be considered for four-wheeler
parking
reserved for persons with disabilities for four-wheelers. This includes space
• For A1 entrance, since the parking at B1 is more than 30m directional
signage to accessible parking @ A3 be provided
must be provided on the floor to indicate the accessible bay.
path leading to the parking
(IE)
environment

machine, AFC
environment

machine, AFC

• 3 types of stairs 1) Street level to concourse 2) Concourse to Platforms 3)
Emergency stairs
• Handrails in some stairs (Concourse to Platforms & Emergency stairs)
were not extending 300 mm away from the steps
• There are 15 risers in the Street level to Concourse stairs
• Step in street to Concourse stairs is non-slippery which is a good practice
that could be done in all others as well

- Absence of tactile warning strip 300mm from beginning of steps and landings
- There are gratings of 20 mm width before the stairs
- The steps are non-slippery which is a good practice

- Absence of tactile warning strip 300mm at the top and bottom of the steps and landings
- Handrails are at heights of 950 mm and 1050 mm; which is beyond the recommended 900 mm
- Handrails end at the first step itself and don’t extend 300 mm away at the bottom
tread.
• Handrails should be provided on both sides of the steps.
• Drainage grating in front of the steps should be avoided
• Handrails should be clearly color contrasted from the surrounding wall.
Summary Finding - Lift and Escalator
• One type of lift only across all routes : Street to Concourse and Concourse
to Platforms. Observations listed are common to all
• Dimension of the lift car is not as per recommended specification of 1500mm
x 1500mm.
• Control and call buttons are in Braille and raised lettering. However, it does
not contrast in colour making it difficult to locate for persons with low vision
• Absence of a live attendant in the lift necessitates independent usage of the
lift for passengers with disability
• Absence of audio alert and tactile warning strips at the top and bottom of the
escalator
Vertical Circulation - Lift
1200 – 1470 mm
- There is a gap of 30 mm between the lift and the floor
- Mirror is at the height of 1000 mm; recommended is 900 mm
- Emergency information is mounted high at 1600 mm and on a reflective material with

inappropriate font size making it inaccessible to person with low vision
- Control panel have buttons with Braille/ raised letters. However it is does not contrast
with the background to aid people with visual impairments
- Information signage is in inaccessible format
Lift Lobby
Escalator
environment

machine, AFC
• The Platforms can be accessed via lifts, escalators and stairs.
• Flooring is slippery and reflective
• Tactile pathway has been provided from the lift to coaches.
– from staircase along the platform to multiple coaches especially
accessible coaches
• Gap between the platform and coach is 70mm with a level difference of
50mm, make it inaccessible for wheelchair users and hazardous for cane
users
Horizontal Circulation – Platform & accessible coach signage
- Tactile guiding path has been provided only to one specific coach
- Tactile tiles do not contrast with the flooring
- Tactile warning strip should be 600mm from the platform edge
- Signage provided is not as per recommended colour specification of white on navy blue
- Automatic safety door does not have colour manifestation
Horizontal Circulation – Platform & accessible coach signage
- Tactile guiding path has been provided only to one specific coach
- Tactile tiles do not contrast with the flooring
- Tactile warning strip should be 600mm from the platform edge
- Signage provided is not as per recommended colour specification of white on navy blue
- Dustbin placed on the middle of the platform is not recommended
Horizontal Circulation - Signage to accessible coach
- Hanging identification signage for one of the accessible coaches (Ladies exclusive coach) is white on Pink and
does not contrast well
- There is no tactile guiding path to this coach from either the lift or the stairs and escalators
- Automatic safety door does not have colour manifestation
Horizontal Circulation – Seating area
- No guiding blocks around the seating area

- Seating doesn’t have an appropriate backrest and hand rest
coach
Horizontal Circulation – Concourse level
- Fire extinguisher box protrudes along the pathway

- Even though extinguisher is guarded, lower edge (900 mm) is a hazard for Persons with
visual impairments and hence tactile warning blocks to be placed around it
- Floor is slippery
Summary finding - Tactile blocks
• Tactile guiding paths throughout the facility is in a brown color which
doesn’t contrast against the floor
• Tactile path from Ticket counter to the AFC gate is interrupted by a
temporary barricade kept in the way
• Recommended to keep the tactile path free from any obstacles and
barriers
Tactile path- Concourse level
Tactile guiding path is uneven at the cover of a drain and can be a hazard for a
Person with vision impairment
– Street Level : right from alighting point/ bus stop/ parking to station lift
– Concourse level “ (1) Lift to Ticket Counter, (2) Lift to drinking water,
and platform lift
environment

machine, AFC
wheelchair users
as required
Ticket Counter
1050mm
- Tactile pathway is provided to a counter and onwards to AFC; this is interrupted by temporary barricades
- Counter is at a height of 1050 mm with speaker at height of 1250 mm
- Temporary steel barricade (to regulate flow for sanitizing etc) obstructs the way of the tactile path for a person
with visual impairment to access
- Steel gate present before the counter restricts the space for wheelchair user to access the counter
- Informational signages pasted on glass screen of counter are not in recommended formats
wheelchair users
– Slots and labels on the machine don’t contrast well against the
background
recommended
- Control buttons on the touch screen is at a height of 1100 – 1350mm; Coin slot is at a height of 1400mm; both
are beyond the comfortable reach of persons on wheelchair
- Buttons/Slots need to be clearly color contrasted against the background
1200 mm
• Tactile pathway to preferably contrast in colour with the floor
on wheelchair
wheelchair user
AFC Gate
- Tactile guiding path is in brown and doesn’t contrast against the floor; recommended to be in Yellow
• No directional signages present; identification signage is not tactile and is
hidden behind the container
Drinking Water
- Directional signages are missing and identification signage is placed behind the facility and not in tactile form
• Directional signage to be provided to lead persons to the drinking water unit
environment

machine, AFC
• One unisex accessible toilet is provided at the concourse level (unpaid
section)
• Identification and directional signages to the toilet are not tactile
• Pathway door to the unisex accessible toilet is less than the recommended
width of 900mm
• Toilet dimension is not as per the recommended specification of 2000X
2200mm but it still provides for maneuvering space
• Adequate clear floor space of at least 1350 mm depth and 900 mm width,
both in front the WC and washbasin required
• Foot operated water faucet provided in the washbasin is inaccessible for
persons with lower limb impairment
Toilet - Pathway
- Entry to the toilet is through a double leaf door and the width of the active leaf is
600 mm which is not adequate for wheelchair users
- Absence of tactile guiding path to the toilet
- There are not enough directional signages to the toilet
Toilet – Door and Signage
- Door handle is at a height of 1050 mm which is beyond the recommended 800 mm

- Identification signage on the door is non-tactile making it inaccessible for persons with visual impairments; is at a
height of 1400-1630 mm from the floor and letters in it were of 20 mm size
Toilet - Interiors
770 mm
Height of bar
500 mm
WC centerline/ 550 mm WC front edge

560 mm
- Internal dimension in the washroom (1500mm width * 3000 mm depth) is less than the recommended
specification
- Space between the WC and wall is slightly beyond the recommended specification of 500mm
- Grab bar placed on the wall is placed too high for comfortable reach
Toilet- Washbasin
1550mm
- Tissue dispenser is at 1550 mm which is beyond the recommended height of 1200 mm

- Height of clear knee space below the wash basin is 620 mm which is below the recommended height of 680-700
mm
- Foot operated water faucet is inaccessible for persons with lower limb mobility impairment
Toilet
650 mm
10 mm
- Rim height is at 650 mm from floor with an additional 10 mm riser in front;

- Absence of grab bars for support
provided
environment

machine, AFC
• Signages largely enhance the accessibility of any premise. The following
another
with the textual information to make it useful for a large group of people
– Identification signage at the location of the facility
• Signages placed across the station need to have consistent font size and shape,
be large and easy to read from a distance. This eases usage for persons with
some disabilities, such as developmental disabilities.
position being 1050 mm from the floor or hanging at a distance of 2000 mm
from the floor.
universal guidelines.
• Braille maps to guide users on tactile path, tactile signages at key points across
the station can be an impediment to full accessibility for persons with VI
- Directional signboard on the right is at a height of 750-1950 mm and the letter height is 25 mm in it; some
elements in it (entrance exits) are in yellow and grey and don’t contrast well to a low vision person
- Signboards are not tactile for the use of a person with visual impairments
- Accessibility symbol is not of the recommended specification of white on navy blue
Visual Accessibility –Identification Signage
- Toilet identification signage is non-tactile and placed too high

- Parking signage is not as per the recommended specification
1430 – 1480 mm
- First aid informational signboard is placed too high (1430-1480 mm) from the floor
Signboards are not tactile for the use of a person with visual impairments
Color of the font in the digital board is pink and red on dark green which are not the recommended color contrast
persons with VI
environment
Evacuation
ramps
Evacuation
• Evacuation plan is present only at one location in the Concourse and not
prominently displayed in all locations
• Emergency alert buttons are at an inaccessible height
users

- Absence of tactile warning strip 300mm from the steps beginning and landings
- Handrails present on one side only and at a height of 1050 mm; which is beyond the recommended 900 mm
- Handrails end at the first step itself and do not extend 300 mm away at the bottom
- First step’s riser is alone 200 mm while the others are 150 mm
- Emergency call buttons are at the height of 1500 mm; Tactile guiding path absent before the buttons and to the
emergency exit door
- Train stop button is beyond the comfortable reach of persons on wheelchair
- Fire exit signs are not adequate, tactile and of the recommended color contrast; directional signages to this
route are not adequate
- Absence of tactile path to the exit and call buttons
- Emergency exit plan is at the height of 1000 - 1950 mm; but it is present only at one location in Concourse and
not prominently displayed on all floors
- Plan is not in the desired color contrast, size and non-tactile
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station
Evacuation
Guindy Metro Station, Chennai
October, 2020
Audit Details
Location Guindy metro station, Chennai

Type of station and use Elevated station | Public transport
It is on the Blue line 2 of the Chennai Metro. It
Description has only 1 entrance and it is accessible
Mr. Deepak Kumar, Ms.Suhailah Javid from v-

Audit Team shesh. Ms. Metilda (wheelchair user)
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Main Entrance
• Station has only one entrance. In addition to steps, it has an accessible lift
entry
• Bus stop at the main rode is more than 30m from the entrance. Pathway
from bus stop is not easily accessible due to multiple barriers
– Footpath is not continuous with many obstacles such as free standing
pole, debris strewn around, protruding objects such as tree branches,
etc.
– Level difference between the traffic lane and footpath
– Parked vehicles on the road. Construction rods and stones, etc.
observed close to the station entrance
– Lack of directional signages to the entrance
• MRTS station is close by, but is not accessible due to stepped
entrance/exit. Approach to the station is not paved and intersects with
vehicular traffic
Approach to metro entrance from main road and suburb
station
From the bus stop and suburb railway station towards the metro entrance, there are barriers in the way such as
stepped exit from the suburb, construction stones, uneven pathway, vehicular intersection and haphazardly parked
vehicles way
Approach from main road to station
Inaccessible elements on the route to metro station

- Free standing pole
- Tree branches protruding on to the footpath
- Level difference between the road and footpath
Approach from auto stand to station
- Construction rods are placed towards the entrance from the pathway of railway station.
- Gratings of gap 60 mm are present along the pathway from the alighting to the entrance
- Autos parked at the auto stand would be a hindrance in the absence of proper pedestrian pathway leading right
up to the entrance gate
Accessible Lift Entrance
- Absence of tactile pathway leading to the lift entrance

- Directional and identification signages to the lift are not in the recommended color contrast
- Pathway to the lift is temporarily cordoned off due to repair work
Stepped Entrance
- Absence of tactile warning strip 300mm away from the beginning and endings of the
steps
- Absence of tactile guiding path to the lifts
- Colour contrasting strips on the edge of the steps are absent
• Pathway to the station entrance be smooth and continuous and be cleared
of construction debris and haphazardly parked vehicles
• Bus stop in the main road is beyond 30m provision for last mile feeder
services be explored
• MRTS station exit to be provided with ramp to make it accessible for
wheelchair users. Additionally, pedestrian pathway be provided up to station.
Where road crossing is unavoidable it would be desirable to have it manned
to prevent accidents
alighting point up to the accessible station entrance providing independent
access to persons with vision impairment.
• Signages in accessible format in alignment with recommended specification
should be installed to guide persons with disability and elderly to the nearest
accessible station entrance. Audio, visual and tactile signage will enhance
accessibility for all
• Station has both stepped and lift entrance
– are of suitable tread and riser, but handrails need to be extended 300 mm
before the start and end of the steps
– Warning strips at the start and end of the stairs flight landings and colour
strips at the edge of the steps is also missing.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– Reserved near the lift entrance. However, the space hasn’t been
demarcated into bays of appropriate dimensions
road markings
– International symbol of accessibility painted on the floor and transfer
zone nearby the bay indicated in yellow or white cross-hatch road
markings
• Alighting
– Typically alighting currently is within the station compound; within 3m
from the lift
– There was some maintenance work going on along the pathway to the
lift. Audit team was informed it was only temporarily
Parking
- Though parking space is reserved for Persons with disability close to the lift, it hasn’t been demarcated into bays
- Absence of transfer zones on the side indicated in cross marking and appropriate directional signages
- Tactile path to be provided for the pathway from parking to the lift
- Signage provided is not as per recommended colour specification of white on blue
Alighting
Alighting point
for autos and
cabs
- Though parking space is reserved for Persons with disability close to the lift, it hasn’t been demarcated into bays
– Absence of transfer zones on the side indicated in cross marking and appropriate directional signages
- Tactile path to be provided from the parking and alighting to the lift
- Signage provided is not as per recommended colour specification of white on blue
at all entrances
(IE)
environment

machine, AFC
environment

machine, AFC

• Station has 5 levels. Street level  Concourse  Mechanical  Platform.
These level are connected by staircases: 1) Street level to concourse 2)
Concourse to Mechanical level 3) Mechanical level to Platforms (Main
Stairs) 4) Alternative stairs (on the rear side) from Mechanical level to
Platforms. Additionally emergency stairs have also been provided
• Alternative stairs from mechanical level to platforms are not in use
• Handrails in some stairs (Concourse to Mechanical, Mechanical to
Platforms) were not curved back or grouted on one side
• All stairs except for the street level to Concourse, had more than 12
risers in one flight run

- Handrails start on the first step and does not extend 300 mm beyond the bottom step
Vertical Circulation - Stairs (Concourse to Mechanical
Level)

- Tactile warning blocks present only at the bottom of the steps and not at the beginning of
each flight of stairs
- Surface of the steps is glary
- Handrail on one side is not curved back or grouted
- 13 risers present in one flight of stairs
Vertical Circulation – Main Stairs (Mechanical level to
Platform)

- Tactile warning blocks present only at the top and bottom of the steps and not at the beginning of each flight of
stairs
- Surface of the steps is glary
- Handrail on one side is not curved back or grouted
- 13 risers present in one flight of stairs
-Column footing along the handrails on one side acts as a barrier in the way
Vertical Circulation – Rear Side Stairs (Mechanical level
to Platform 1)

- Handrail on one side are not continuous around the pillar that’s in the middle of the stairs; grip is interrupted
- Absence of tactile warning blocks at the beginning and landings of the steps
- 13 risers present in one flight run
(This route of stairs are an alternate way only and not much in use currently as there is another main stairs as well)
Vertical Circulation - Rear side stairs (Mechanical level
to Platform 2)

- Handrails are absent on the few steps preceding the main stairs. Instead of wall with handrail, grill has been
provided
- Absence of tactile warning blocks at the beginning and landings of the steps
- 18 risers present in one flight run
(This route of stairs are an alternate way only and not much in use currently as there is another main stairs as
well)
tread.
be clearly color contrasted from the surrounding wall
• Alternative stairs (rear side) from mechanical to platform level to be
cordoned off. Else, the inaccessibility points to be addressed. For instance,
grill provided instead of a wall with handrail need to be rectified
• Similar lifts have been provided connecting 1) Street level to Concourse 2)
Concourse to Platforms. Observations listed are common to all
• Dimension of the lift car is not as per recommended specification of
1500mm x 1500mm.
• Control and call buttons are in Braille and raised lettering. However, it
does not contrast in colour making it difficult to locate for persons with
low vision
• Approach to platform 2 lift in the concourse has a ramp that has handrails
only on one side. Tactile warning strip provided at the top and bottom of
the ramp has not been provided for the entire width of the ramp
Ramp leading to platform 2 (Concourse)
- Tactile warning blocks are not present along the full width of the ramp
- Tactile pathway is present immediately at the bottom of the ramp and absent at the top
- Handrails on both sides and ends don’t extend 300 mm beyond the ramp and aren’t curved back or grouted
- Lift signage is not of the recommended colour contrast of white symbol with navy blue background
- Tactile warning strip does not cover the entire width of the lift
- Notice to give priority to persons with disabilities and elderly has not been provided
1600 mm
- Emergency information is mounted high and on a reflective material with inappropriate font size
- Control panel does not contrast with the background to aid people with visual impairments
- There is a gap of 28 mm between the lift and the floor
the escalator
• Mat provided in front of the escalator is not flushed with the floor finish
and can be trip hazard
- Mat provided is not flushed with the floor finish
Lift Lobby
• Tactile warning should be provided along the entire length
Escalator
environment

machine, AFC
• The Platforms can be accessed via lifts, and stairs.
• Tactile pathway has been provided from the lift to a single coach
– from staircase along the platform to the coaches especially accessible
coaches
• Signages – both audio and visual - have been provided, However, tactile signage
to indicate the platform number or the station name was missing
50mm, make it inaccessible for wheelchair users and hazardous for cane users
• Columns in the platform are not color contrasted and there are gratings of
gap >12 mm in the platforms along the way
- Pillars in the platform does not contrast in colour

- Grating with 20 mm gap in the way, along the tactile guiding path from lift to platform and along platform

- Mix of seating has been provided with and without hand and backrest
Horizontal Circulation – Signage for accessible seating in
the coach
- Signage to the accessible coach doesn’t have the recommended color contrast
- Colour strip and not the tactile warning strip has been provided 600mm from the
edge of the platform
material to make it non slippery and reduce reflectiveness
to be reduced to enable easy access for persons with disability. Else a roll-a-
ramp/hydraulic lifts be made available
• Tactile guiding strips should be used to assist cane users to the seats
provided
• Column in the platform should incorporate a band of 200 mm, between
heights of 1400 mm and 1600 mm from the floor finish, and which contrasts
visually with the remainder of the post or column
platform lift
to a few coaches including the accessible coach, (2) coaches to close
seating areas
environment

machine, AFC
wheelchair users
• Tactile guidance has been provided to the ticket counter which is currently
not in use
literate
Ticket Counter
1250 mm
- Tactile pathway has been given to one counter that is not in use and not in the other that is currently being used
- Tactile warning strip has not been provided at a distance of 300mm from the counter
- The steel barricade is kept right in front of the counter, thus restricting the space there for a wheelchair user to
access the counter freely
• Counter that has a tactile guiding pathway need to be operational
• Not accessible for person with mobility and vision impairment due to
multiple reasons
wheelchair users
– Slots and labels on the machine don’t contrast well against the
background
– Although tactile pathway has been provided to one of the TVMs, there
are some temporary barricades kept in its way that has to be removed
• Audit team was informed that live customer support is available. In which
case, the above mentioned points are not much of an issue
- Control buttons on the touch screen is at a height of 1100 – 1350mm; Coin slot is at a height of 1400mm
- Buttons/Slots does not clearly color contrasted against the background
- Although tactile pathway has been provided to one of the TVMs, there are some temporary barricades kept in its
way that has to be removed
1200 mm
• Temporary obstacles in the pathway have to be removed to allow for smooth
access to cane users
Summary Finding – AFC Gate
• Staff have been designated at the gates to assist persons with disabilities
• Tactile path from the lifts lead to the AFC gate. Tactile pavers have also
been provided on either side of the AFC gate at a distance of 300 mm
from the gate to ease access for persons with vision impairment.
AFC Gate
- Tap token reader is installed at a height of 1040 mm but is not easily

reachable. Can be moved to the front in order for it to be easily viewable by all
- Signage has insufficient colour contrast
Summary Finding –Drinking Water
• Absence of tactile pathway, and signages to drinking water unit makes it
difficult for cane users to access it without assistance
• Glasses are kept at a height beyond the recommended specification of
1200 mm from the floor
• Tap require no tight grasping, pinching or twisting of the wrist and is often
difficult for upper limb mobility impairment
Drinking Water
1300 mm
- Directional and identification signages are missing
- Glass is placed well above the reach of a wheelchair user
- Tap require tight grasping, pinching or twisting of the wrist
Or clear knee recess area to be provided
environment

machine, AFC
• One unisex accessible toilet is provided at the concourse level (paid
section)
• Doorway of unisex accessible toilet (820mm) is less than the
recommended width of 900mm and has an inward opening door
• Horizontal bar provided on the door is a good practice
2200mm
• Transfer space adjacent to WC is restricted by grab bar fixed to the
ground
• WC is provided is at a distance of 650mm making it difficult to reach the
water jet and wall mounted L-shaped bars
both in front the WC and washbasin required
• Wash basin does not provide for clear knee recess
• Inclined mirror has been provided which is a good practice
• Emergency button and visual alarms have not been installed
Toilet - Door and Signage
1100 mm
- Doorway is narrow (820mm)

- Horizontal bar on the door is a good practice. D shaped handle is placed beyond the
recommended height
- Toilet door is inward opening making it difficult to open and access in the event of an emergency
- Identification signage on the door is non-tactile
Toilet - Interior
1150
mm
700 mm
- Presence of grab bar fixed to the ground restricts the available transfer space
- L-shaped bar on the wall is beyond the comfortable reach
- Flush is of push type, requiring some amount of force and is at a height of 1150 mm
- Tissue paper is place high well beyond the comfortable reach
Toilet - Washbasin
740 mm
- Knee recess area has a height of 600 mm only which is not sufficient enough
- Inclined mirror is a good practice
Toilet – Urinal
690 mm
- Urinal does not have a grab bar for use of ambulant

person with disability
- Rim of the urinal is at a height of 690 mm which is
beyond the recommended height of 430 mm
• Hinged bars to be provided on the side close to the washbasin
• WC to be provided close to the wall as per the recommended specification
• Tissue roll to be provided at a distance allowing for comfortable reach
• Grab bars need to be rectified to allow for ease of transfer
environment

machine, AFC
• Signboards for parking, toilets and lift are available. However it is
inappropriate in color and is not easy to locate especially for person with
low vision
- Improper directional signages provided have been printed on paper and stuck to the wall
- Accessible lift signage is not of recommended colour specification of white symbol on navy blue
- Accessibility signage is not standard across the station
- Signages on the wall are non-tactile
- Identification signage are not in the recommended colour specifications

- Toilet signage is worn out and has to be replaced with tactile signage which is aligned to recommended
specification

- Combining visual with text is a good practice
- Information signage at the counter is written on a board. Font size is small and is inaccessible to cane users
• Signages largely enhance the accessibility of any premise. The following
another
with the textual information to make it useful for a large group of people
• Signages placed across the station need to have consistent font size and shape,
be large and easy to read from a distance. This eases usage for persons with
some disabilities, such as developmental disabilities.
position being 1050 mm from the floor or hanging at a distance of 2000 mm
from the floor.
universal guidelines.
• Braille maps to guide users on tactile path, tactile signages at key points across
the station can be an impediment to full accessibility for persons with VI
environment
Evacuation
ramps
Evacuation
users
1340 mm
- Emergency call buttons are at the height of 1340 m

- Absence of identification signage and
- Tactile guiding path absent before the buttons
1240
mm
32mm
- Emergency door release buttons are at the height of 1240 mm; Tactile guiding path absent before the buttons
and to the emergency exit door
- There is a grating/ steel grill with gap >12 mm before the door and a threshold of 32 mm
- Fire exit signs are not adequate, tactile and of the recommended color contrast; directional signages to this
route are absent
- Door does not contrast in colour with the wall
Emergency Stairs

- Handrails present on one side only
- There are 14 risers in one flight of stairs
Evacuation
• Alarm Panels
Braille
• Alerting System
building users may visit (including toilet areas)
Evacuation
station
along the route
– The route should be free of any thresholds, steps or sudden changes in
level and should be kept free from obstacles
Evacuation
High court Metro Station, Chennai
November, 2020
Audit Details
Location High court Metro Station, Chennai
Type of station and use Underground Station | Public Transport
It is on the line 2 of the Chennai Metro. It has 7
Description entrancesA1, A2, A3, A4, B1 B2, B3 in which A1, A2,
A4, B2 are accessible entrances

Facility covered
etc. was assessed
Ms. Anupriya and Mr. Joseph Romel from v-shesh, Ms.
Audit Team
Mary(Wheelchair user)
Background
• Purpose :To identify physical barriers which could prevent

independent travel by persons with disability
• Objective :To assess how well the station perform in relation

to access and ease of use by People with Disabilities
• Access Standards:“Harmonised Guidelines and Space

Standards for Barrier Free Built Environment for Persons with
Disabilities and Elderly Persons” 2016 by Ministry of Urban
Development are cited
Observations
• Approach
• Entrance
• Facilities - Toilet
FIRE, SAFETY AND EVACUATION

environments

presented

Main Entrance
Pathway Alighting
Main Entrance
• Station has 7 entrances – A1,A2, A3, A4, B1 B2, B3 of which four are
designated as accessible entrance A1, A2, A4 and B2.
– A1 Ramp Entrance (CMRL complex entry/ drive-in entry - RHS), A1
Step Entrance (CMRL complex entry - LHS)
– A2 Ramp Entrance (Bus stand entry), A2 Step Entrance (Bus stand
entry | opposite to ramp entrance)
– A4 Ramp Entrance (road-side entry); A4 Step Entrance (road-side
entry | Back side of ramp entrance)
– B2 Ramp entrance (road-side entry)
– A3, B1 and B3 (road side entry + steps)
• Distance of station entrance with the exception of A2 entrance from the
nearest bus stop is more than 50m and hence not audited
accessible entrances
Main Entrance
– Broken footpath tiles and uneven surface area
– Due to the level difference between road and pedestrian pathway,
pedestrians prefer to walk on the road , adjoining the footpath .
Simultaneous movement of pedestrians and vehicles on the road
makes it accident prone
– Current alighting point and pathway to kerb ramps are typically close
to busy traffic lane as they are not marked and signposted
appropriately
– Water stagnation on the road close to the entrance makes it difficult
for persons with disability to access
– En-route and temporary obstruction such as haphazardly parked
vehicles, push cart, etc.
• There is not enough prominent directional signages leading to these
entrances from inaccessible entrances
Main Entrance
• Handrails do not project 300 mm beyond the bottom of ramp. At the top
of A4 and B1 ramp the handrails end in the wall making it confusing for
cane users
• Handrails are placed at a height of ~1000mm higher than the
recommended specification of max 900mm from the floor
• Saw-tooth” tiling is not recommended for wheelchair users as it causes
vibration
• Flooring of the ramp is slippery especially for crutch users
• Tactile warning strips are not provided at bottom of the steps. In A4 ramp
entrance warning strip does not cover the entire length of the ramp
Approach to A1 ramp entry
₋ Distance from the nearest bus stop is more than 50m and hence not audited
₋ Level difference between the road and foot path at the bus stop forces passengers to take the main road
which makes it hazardous
₋ Water stagnates on the road in front of the station entrance especially during rainy season making it
inaccessible for persons with disability
₋ Surface of the kerb ramp is not smooth and even
Approach to A1 ramp entry
₋ Tactile pathway has not been provided along the travel route
₋ Pathway to the ramp intersects with vehicular traffic making it hazardous
₋ Surface of the pathway is not smooth and even making smooth access of wheelchair users difficult
A1 Ramp Entrance
₋ Tactile warning strip has not been provided at the bottom of the ramp
₋ Handrails have been provided at the height of 1000mm which is more than the recommended specification
₋ Handrails do not extend 300mm beyond the bottom of the ramp
₋ Saw-tooth tiling causes vibration to wheelchair users
Approach to Entrance A2 – Ramp entry
Ramp
- Entrance is within the bus stand complex. Passengers alighting from the bus has to cross to reach the ramp entrance
- Absence of tactile pathway and directional signage directing to the accessible entrance
- Entrance is blocked by temporary barriers. It is currently used as a place to dry clothes and as a storage unit
A2 Ramp Entrance
- Tactile warning is provided only at the top of the ramp

- Handrails do not extend 300mm at the bottom of the ramp
- Handrails have been provided at the height of 1000mm which is more than the recommended specification
- Open edge of the glass door is not visibly apparent and might be hazardous for a low vision person
Approach to A4 Ramp entry
Ramp
- Entrance is on the main road with haphazardly parked vehicles on the path leading to the ramp
- Distance from the nearest bus stop is more than 50m and hence not audited
₋ Stagnant water (especially during rainy season) at the ramp entrances can make the ramp inaccessible for
persons with disability
₋ Absence of tactile pathway along the travel route
A4 Ramp Entrance
₋ Tactile warning strip is absent at the bottom of the ramp. Additionally strip provided at the top does not
cover the entire width of the ramp
₋ Handrails do not extend 300mm at the bottom of the ramp and at the top on one side it ends in the
wall which could be confusing for cane users
₋ Handrails have been provided at the height of 920mm which is more than the recommended
specification
Approach to Entrance B2 – Ramp entry
Ramp
- Absence of directional signage directing to the accessible entrance

- Kerb ramp is not prominent from the ramp entrance
- Approach to kerb ramp has uneven surface and stagnant water making it difficult for persons with disability
to access the ramp
- Broken tiles on the footpath can be a trip hazard
B2 Entrance
- Kerb ramp is not prominent from the ramp entrance

- Tactile warning strip is absent at the top and bottom of the ramp
- Handrails do not extend 300mm at the bottom of the ramp and at the top it ends in the wall which could be
confusing for cane users
- Handrails have been provided at the height of 1000mm which is more than the recommended specification
• A gentle, smooth kerb ramp should be provided at all points where there is
a level change between the traffic lane and the accessible path
• Pathway from road/bus stops should be smooth and continuous and be
cleared of any obstruction such as parked vehicles, narrowly placed bollards,
push carts, etc
• Stagnant water in front of the station entrance need to be addressed on a
priority basis
alighting point into the station providing independent access to persons with
vision impairment.
• Since the bus stop is more than 50m last mile connectivity up to station
entrance can be explored
• Tactile strips are to be provided 300 mm before the start and end of
the ramp and on landings covering the entire width of the ramp
• Flooring of the ramp need to be non-slippery and be smooth
heated during the day time inhibiting access for passengers
easy gripping for all
• Handrails to be remounted at the recommended height of 760-
900mm
• A3, B1 and B3 are stepped entrances leading to the station
– Accessible signage to the closest accessible entrance have not been
provided.
mm before the start and end of the steps.
– Level difference between the road and pedestrian pathway leading to the
station entrance. Stagnant water in front of the station entrance acts as a
barrier
A2 & B1 Entrance – Step entry
- Clearly contrasted color strips at the edge of each step are not provided
- Absence of tactile guidance at the top and bottom of the steps
- Handrails do not extend 300 mm before the start and end of the steps
- Absence of directional signage to the accessible entrance
directional signage can be provided from A3, B1, B3 to the closest accessible
entrances
• Handrails to be provided on both sides of the steps and should extend to
300 mm before the start and end of the staircase.
• Vehicles parked in front of the entrance should be avoided
access for many
disabilities.
environments

presented

Main Entrance
Pathway Alighting
Summary Finding - Parking & Alighting
• Parking lot
– Two & four wheeler parking has been provided within CMRL premises
at A1 entrance however separate space has not been allocated for
• Alighting
– Typically alighting is in front of the station on the road which is
accident prone.
– Other common issues across entrances are:
– Haphazardly parked vehicles on the road restrict access
– Absence of tactile pathway from alighting point leading to the entrance
makes movement a challenge
– Pedestrian pathway to the lift has not been demarcated from vehicular
pathway
Alighting – A1 Entrance
- Kerb ramp is not smooth

- Pathway to ramp from the alighting point coincides with vehicular traffic to the parking bay
Ramp
- Alighting is at the bus stand and involves crossing making it accident prone
- Entrance to the ramp has temporary obstructions making it inaccessible for
wheelchair users
Alighting – A4
₋ Alighting is at the place where auto is parked in picture 1

₋ Haphazardly placed vehicles makes it difficult to access the ramp
Alighting – B2
Ramp
- Approach to kerb ramp has uneven surface and stagnant water making it difficult for persons
with disability to access the ramp
- Broken tiles on the footpath can be a trip hazard
- Directional signage to ramp entrance is absent
Parking
• Space need to be provided for accessible parking within 30m from the accessible
lift at A1 entrance . Appropriate signage (in line with the international symbol of
• For four-wheelers parking lot must have a few accessible bays of size 3600*6000
mm, reserved for PwD. This includes space for transfer of the passenger from
the vehicle onto the wheelchair. Two accessible parking bay should be provided
• Directional signage indicating the accessible parking facility should be provided at
all entrances. Signpost should be provided as per universal standards at the
parking and on the path leading to the parking
• It is preferable that the parking lot is covered
• A tactile path should be provided from the accessible parking lot and alighting
• Intersection between vehicular and pathway to ramp from parking area to be
avoided. If unavoidable, it would be better to have a trained staff monitor traffic
and assist persons with disability
Recommended Parking
- Suggested parking area close to 30m from the accessible lift

- Parking to not intersect with the vehicular traffic
- Parking has to be clearly signposted and transfer zone indicated on the floor
- Directional signage to the parking to be prominently provided from the entrance
Recommended Alighting – A1 Entrance
₋ Alighting to be made within the CMRL complex close to the ramp entrance
₋ Alighting point to not intersect with vehicular traffic and should be signposted
clearly
Alighting
•For A1 Alighting point can be designated near to the ramp and be appropriately
signposted
•For other ramped entrances, alighting point can be designated near to the ramp
away from the line of traffic. It should be signposted and cleared demarcated to
prevent vehicles being parked
•Tactile floor guidance to the accessible entrance provides additional, independent
•Since the bus stops to most of the station entrances is more than 60m, it is
recommended that last-mile connectivity from bus stop to the entrance be
explored
(IE)
environment

machine, AFC
environment

machine, AFC

• Station has 3 levels - Street level , Concourse level and Platform level .
There are three types of stairs connecting these levels
mm and tread 300 mm
• Most steps have handrail on both sides but they need to extend to 300
mm before the start and end of the steps and curve back in accordance
with section on handrails.
steps and covering the entire width of the staircase has not been provided
except at platform level
• Except Emergency exit all the other floor surface are slippery and glary
Vertical Circulation – Stairs (Concourse to Street Level)
Towards Entrance B1

- Absence of tactile warning strip at the top, bottom and the landing of the stairase
Vertical Circulation – Stairs (Platform to Concourse)

- Absence of tactile guidance. Only warning block provided
tread.
• Tactile path from bottom of steps at the platform level to coach will enable
independent navigation for visually impaired persons
• There are five elevators– (1) Four elevators from street level to Concourse
and (2) One elevator from Concourse to Platform
• Dimensions of the lift car (1400* 1600mm) is not in compliance with
• Emergency instructions are installed too high (bottom edge 1870 mm) for
access
- Lift signage does not contrast in colour with the background and does not follow the
recommended colour specification
- Wet flooring leading to the lift can be a slip hazard
1870mm
- Emergency staircase is placed well beyond the recommended specification. Additionally it is printed
on a reflective material making it difficult to read
- Control buttons does not contrast in colour making it difficult for person with low vision to read
- Information signage is printed on paper and is non-tactile
- Gap between the lift car and lobby is 30mm
the escalator
- Information signage is non-tactile
Recommendations – Elevator & Escalator
Elevator
• Gap of 30 mm seen between the landing and the lift car needs to be
narrowed to prevent canes and crutches from getting stuck.
• Tactile warning strip should be provided 300 from the lift and should cover
the entire width of the lift and not just a portion of it
Escalator
environment

machine, AFC
• There are two parallel metro tracks sharing a platform. Platform is
segregated as 1 & 2 . All platforms are accessible via lifts, stairs
impairment
available
reflective
• Additionally, seating area does not have a tactile warning block around it
• Gap is 60mm and level difference inaccessible for wheelchair users and
hazardous for cane users
• Staff trained but not specifically to assist persons with disability
• Corridor connecting A3, A4 entrance and A2 entrance to the ticket
counter at concourse level has a slope with handrails which is not
continuous
- The floor surface is glaring and slippery

- Signage to accessible coach is glaring and is not of recommended colour combination
- Absence of tactile pathway from staircase to the coaches
₋ Seating area is provided but does not have a guiding block around it . While the height of the seating is
appropriate and provision of hand rest provides additional support , this seating is not best suited for persons
with different ambulatory
₋ Tactile path needs to be installed across the platform, leading to the seating area
- Gap between the platform and coach is 70mm and could be a trip
hazard for cane users
Horizontal Circulation – Pathway to Concourse
A3 & A4 A2
- Handrails is not continuous

• Seating area to be surrounded by tactile warning strip and recommended to
provide guiding block to enable cane user to navigate to the seat and make
use of the facility
coach
• Braille signage especially platform number should be provided at an ideal
height of 1050mm from the floor
• Direction and indication signage to be provided for easy location
• For the level difference either a roll out ramp or hydraulic lifts have to be
provided at coaches
platform lift
environment

machine, AFC
the background wall and flooring , Counter to which the tactile pathway
has been provided is currently not functional
• The ticket counter is high and inhibits easy access for wheelchair users. It
does not have clear knee recess area as well for the comfort of wheelchair
users
font and color.
• Induction loop unit to aid people with hearing impairments has not been
provided at the counter
as required
inaccessible height
• Route map is provided but the floor map with various facility is not
available

⁻ Ticket counter height is 1040 mm
wheelchair users
• Preferable that the counter to which tactile pathway has been provided be
made functional
wheelchair users. It is at the height of 1370mm but the currency slot is
at the height of 1000mm
issue
- Control buttons on the touch screen is at a height of 1090 – 1340mm

- Coin slot is at a height of 1370mm which is beyond the comfortable reach of persons on
wheelchair
1200 mm
disability
• Tactile guidance pathway leading to the vending machine is recommended
on wheelchair
wheelchair user
• There is one accessible gate with the width of 1400m. Not provided in the
entrance side
• Absence of tactile guidance at the entrance side
all times
• Signage indicating the AFC for wheelchair users has not been provided
AFC gate
Entrance A Exit
B
₋ There is one accessible gate with the width of 1400m. Not provided in the entrance side
₋ Signage indicating the AFC for wheelchair users has not been provided
₋ Tap token placed at the height of 1100mm. Reachable but can only be seen with difficulty. However
staff is available to provide assistance
• Water fountain has a press type tap which is difficult to operate by
persons with upper limb impairment
• Directional signage leading to the drinking water unit has not been
provided
Drinking Water
- Drinking water placed at the height of 900 to 1130 mm
- Glass is kept at the height of 800 to 1000mm
• Directional signage leading to drinking water unit need to be provided.
• In addition to the water fountain it is recommended that a drinking water unit
with lever type tap be provided
environment

machine, AFC
• Guiding path to the toilet has not been provided. Double leaf external door
leads to the toilet area. Active leaf is 800mm, narrower than the
• Handle is at 1060mm beyond the easy reach of persons on wheelchair
color contrasts
• Dimension of the washroom is 2200 * 4630mm and provides for adequate
wheelchair maneuverability space
• Tissue holders are placed at the height of 1400mm and hand dryers are at
the height of 1200mm
• Urinals provided at the height of 650 mm. And none of the urinals have grab
bars installed to support ambulant Persons with Disabilities
Toilet – External Door
800mm

- External Door width is 800mm and handle bars have been provided at height of 920mm
- Signage is non-tactile and is not in recommended colour specification of white on navy blue
Toilet - Pathway

- Signage is non-tactile and is not in recommended colour specification of white on navy
blue
- Slope of gentle gradient but with no handrails on both side
Toilet - Door
- Door is heavy. Person with lower upper limb strength will find it difficult to
open without assistance
- Door width is 880mm. Doorway should provide for a minimum of 900mm for
comfortable use of wheelchair and crutch user
- Handle is at 1060mm beyond the easy reach of persons on wheelchair
Toilet - Interior
- Water jet is placed on the right side

- Tissue holders are placed at the height of 1400mm and hand dryers are at the height of 1200mm
- Toilet accessories should be remounted within 1000mm from the floor
- Visual alarm is provided which is a good practice
Toilet - Interior
- Washbasin mounted at the height of 700 mm – 800 mm

- Height of the knee space is700mm making access to tap a bit difficult
- Foot operated water tap makes it inaccessible to wheelchair user
Toilet - Urinal
650mm
- Urinal does not have a grab bar for use of

ambulant person with disability
• Gradient leading to the washroom should be provided with handrails on both
sides
• Active leaf of the double-leaf door leading to the toilet area to be of 900mm
width
• Toilet door has to be of recommended specification of 900mm and has to be
either outward opening or sliding door
• Toilet roll and hand water faucet mounted below the grab bars and at not
more than 300 mm from the front edge of the seat and at a height between 50
mm and 200 mm from the top of the water closet seat
• Wash basin tap could be sensor based automatic tap
environment

machine, AFC
₋ Inconsistency seen in font sizes and types used on sign boards , they are
not designed as per international recommendations
₋ Color contrasting of background and signs is not appropriate for
reading by persons with low vision
• Parking and accessible entrance has been provided with signage. However it
does not confirm with recommended specification of colour contrast and in
some cases the size
• Directional signage is not prominent for accessible entrances – near the accessible
entrances and from the inaccessible entrances too

- Accessibility symbol is not as per recommended colour specification
- Signage provided on the wall is at an inaccessible height. Those provided at lower height is non-tactile
- Signages are non-tactile and not as per internationally recommended specification

- Access symbols are not as per the recommended colour contrast and are not standardized all through the
station
- Digital signage is glary making it difficult to read
- Caution signage is not in accessible format – Font size is too small to enable comfortable read and is also
placed too high
- Fare prices are of small font size and placed too high making it difficult to read
another
people
persons with VI
environment
Evacuation
ramps
Evacuation
station. Exit from platform is via emergency staircase which leads to street
level close to A entrance
• Emergency evacuation plan is provided. However, it is in an accessible
format and is not prominently placed across the station
users

- Absence of tactile warning strip at the top and bottom of the step landings
- Manual call points is at a height of 1400mm from the floor

- Emergency phone is placed beyond the reach of wheelchair user.
- Additionally clear floor space is not provided to the emergency phone
- Emergency evacuation door frame does not contrast in colour with the wall
1520mm
- Emergency evacuation is at a height of 1520 mm from the floor

- Font size is very small making it difficult to read
Evacuation
• Alarm Panels
Braille
– Alerting button should be remounted at the recommended height
• Alerting System
Evacuation
station
– En-route obstructions along the evacuation routes need to be removed
Kilpauk Metro Station, Chennai
October, 2020
Audit Details
Location Kilpauk Metro station
A1, B2, B3 and A2,A3, B1.
Description A2 and B2 are accessible entrances.
Mr. Rajashekaran, Ms. Suhailah Javid from v-

Audit Team shesh
CMRL contact person Mr.Abhijit, Mr. Janaki Raman
Background
• Objective : To assess how well the station performs in relation to access

and ease of use by People with Disabilities (PwD)
• Access Standards: “Harmonised Guidelines and Space Standards for

Barrier Free Built Environment for Persons with Disabilities and Elderly
Persons” 2016 by Ministry of Urban Development are sited
Observations
• Approach to Metro Station
• Entrance

Audit of physical aspects - External
Environment

presented
Accessible Route Parking and

Main Entrance
Alighting
Layout Map
Main Entrance
• Station has 6 entrances - A1, A2, A3, B1, B2, B3 - three on each side of the road.
Of these, A2 and B2 on either side of the road EVR Periyar Salai are
designated as accessible entrances.
• Station Layout Map the entrance of every station indicates the layout
of station, entrances, etc, but this is not in accessible format. Audio, visual
and tactile signage recommended.
• A signage can be added near the route map and/or in a prominent
place to indicate how passengers can navigate to the accessible entrance.
Pathway is well lit even during night time.
• Kerb ramp from road to the station road is steep and difficult for persons with
disability to access.
barriers
Main Entrance
• Tactile layout map of the station with Braille and audio labels can be placed
at the entrance. Tactile map should be marked with floor tactile guidance
available for persons with visual impairments
The following slides detail the accessible and other entry points into the
Kilpauk station.
• A2 and B2 on either side of EVR Periyar Salai are designated accessible
entrances into the Kilpauk station
– Kerb ramps at the approach to the stations are of improper gradient (too
steep)
– Ramps are of appropriate gradient. Handrails on both sides of the ramp
should be extended 300 mm before the start and end of the ramp
– Tactile warning strips are missing at the start and end of the ramp and on
the landings
– Also tactile guidance strips from the external environment to the lift will
enable independent access for persons with vision impairment – from road
up to the A2 and B2 entrances
warning strips
– Road has to be paved / smoothened to prevent fall
Approach to B2 - from the road
- Kerb ramp leading from the road towards the B2 entrance is steep (1:.4.2) making it difficult for access for persons
with different disabilities. Can cause slipping.
- Bollards in the path of travel (placed at a distance of 500 mm from each other) block free access for wheelchair and
crutch users.
B2 Entrance
1 2
- Handrails on both sides must begin and end 300 mm before the start and end of the ramps. In pic 2, the handrail
ends into the wall. A warning tactile strip needs to be installed before the end of the handrails to demarcate no
access beyond this point.
- Handrails is not clearly colour contrasted from the background and be made of a material that is not too hot to
grip during the day. Rounded handrails at the start and end of the handrail will provide a better grip.
- Tactile warning blocks has not been installed 300 mm before the start and end of the ramp and the landing
- Glass door does not have colour manifestation making it a bump hazard for low vision person
Approach to A2 from the bus stop
▪ Above picture shows the approach to A2 from the bus-stop. Different elements are detailed in the next picture
Approach to A2 from the bus stop
- Path from the bus-stop to the station is undulating and black cable on the kerb ramp can both cause tripping
- Kerb ramp from the road to the station has a steep gradient (1:5) making it difficult for persons to access the
footpath easily.
- No alighting point has been designated the station is on the highway. The kerb ramp could be converted into a small
area for alighting and the surrounding path smoothened to facilitate easy alighting and access for PwD.
- Bollards placed at a distance of 460 mm in the path of travel, inhibit access for PwD
A2 Entrance
grooves
Extend to 300 mm at
start of the ramp
- Handrails need to extend 300 mm before the start and end of the ramp. Handrails need to be clearly color
contrasted from the floor and surrounding area.
- Tactile strips are required 300 mm before the start and end of the ramp and on landings and preferably along the
length of the ramp to provide independent access for persons with vision impairment..
- “Saw-toothed” tiling pattern can inhibit smooth access for wheelchair users and for persons with spinal cord injury.
- Glass door did not have colour manifestation
wide for easy access of wheelchair users, crutch users, etc.
• No alighting point has been designated. Near the kerb ramp, space can be
designated for alighting and path levelled for easy entry into the station.
• Pathway from parking lots, road, bus stops should be smooth and continuous
and kept free of obstacles. Any obstacles which cannot be removed should
be suitably surrounded with tactile warning strips
• Signage and route map near the accessible entrances are not accessible for
PwD. Audio, visual and tactile signage will enhance accessibility for all.
• Accessible ramp signage can be installed at the entrance of A2 and B2 to
indicate the location of the accessible ramp. At all other stations, signages in
accessible format should be installed to guide PwD and elderly to the
accessible stations.
• Handrails should extend to 300 mm before the start and end of the
ramp. Tactile strips are also recommended 300 mm before the start
and end of the ramp and on landings.
• Handrails should be clearly color contrasted from the floor and
• The presence of a glass door should be made apparent, with colour
manifestation at two levels, within 800 mm to 1000 mm from the floor
and within 1400 mm to 1600 mm from the floor
• A1, A3 and B1, B3 on either side of EVR Periyar Salai are stepped entrances
leading into the Kilpauk station.
• A2 and B2 have been fully audited for accessibility for all PwD. The other
stations (A1, A3, B1, B3) are being checked for observations which can be
– Absence of kerb ramps on the road inhibit easy access to the station approach.
– All stations have a stepped entrance. Steps are of suitable tread and riser, but
handrails need to be extended 300 mm before the start and end of the steps.
Warning strips at the start and end of the stairs and color strips at the edge of the
steps is also missing.
– Obstacles in the path of travel need to be removed or demarcated with warning
strips
A1 Entrance
- Signage indicating the layout of different stations is non-tactile . Absence of tactile and audio guidance make
it difficult for persons with vision impairment to access it.
- Handrails of the step does not extend 300 mm before the start and end of the steps
- Tactile warning strips (300 mm before the start and end of steps) is missing. Clearly contrasted color strips at
the edge of each step has not been provided
- Signage guiding passengers to accessible stations is missing
B1 Entrance 1
- Handrails does not extend beyond 300 mm before the start and end of the steps
- Tactile warning strips (300 mm before the start and end of steps) is missing. Clearly
contrasted colour strips at the edge of each step has not been provided.
• Route maps are provided at every station for easy navigation by all.
Directional signage can be provided from A1, A3, B1 and B3 to the accessible
entrance (A2 or B2). Signage should be prominently displayed and preferably
be in line with specifications as per Harmonized Guidelines. Visual, tactile and
Tactile strips are also recommended 300 mm before the start and end of the
steps.
• Adding kerb ramps and smoothing access to station will enable access for all,
including PwD.
disabilities.
Audit of physical aspects - external environments

presented

Main Entrance
Pathway Alighting
Parking
• A single sheltered parking lot has been provided near the A1 station.
Distance of B2 entrance is more than 30 meters
• Parking for A2 entrance has not been provided
• Parking area is kept locked and therefore cannot be used by passengers
• Adequate space exists but no provisions have been made for accessible
parking bays
• Pathway connecting the parking lot to the station entrance B2 should be
made accessible
• Signages (in line with Harmonized Guideline specifications) should be
provided for easy guidance for all.
Alighting
• No alighting point has been designated for persons with disability
Parking Lot – close to A1
- Distance of the parking lot from accessible station B2 is more than 30 m.

- No accessible parking bay has been allotted (as per dimensions mentioned in the Harmonized
Guidelines). Signages need to be added to show the designated parking space.
- Obstacles, narrowly placed bollards (460 mm) in the path of travel from parking lot to station
entrance make navigation difficult.
- Pathway in front of the parking lot is rough and broken at places.
Parking Lot (close to A1) to B2 Entrance
2
Parking Lot
460 mm
- Kilpauk station has only one parking lot which is located close to the A1 station. B2 is the accessible station closest to the
parking lot.
- B2 entrance is located at a distance more than 30 m from the parking space. This inhibits access for persons with
disabilities (PwD). No resting space has been provided on the way
- Pathway leading from the parking lot to B2 is blocked by bollards which are placed too close (< 600 mm) restricting
access for wheelchair and crutch users.
- Route map is placed near the station but lack of audio & tactile signage makes it inaccessible for people with visual
improvement
Parking Lot (close to A1) to B2 Entrance
500 mm
- Path leading to B2 is rough and unpaved at some points. Presence of drain openings which aren’t securely fixed to
the ground can cause tripping.
- Bollards placed at a distance of less than 600 mm from each other, block access especially for wheelchair and
crutch users.
• Pathway from parking lot to the station should preferably be at a distance of
30 m and accessible for persons with different disabilities. If more that 30 m,
benches with back support for sitting/ resting should be provided
• Pathway should not crisscross with vehicular travel path. Obstacles should
be removed and those that cannot be clearly designated with tactile warning
strips.
• A tactile path can be provided from the accessible parking bays right upto
• Alighting – a point can be designated, at the shoulder of the footpath (near
the kerb ramps of the accessible stations A2 and B2) to ensure safe passage
for passengers getting into the metro station. Install signage at that point
along with a smooth, riser free pathway to facilitate alighting
• For persons with disability valet parking is recommended as the parking bay
is more than 30 m from the entrance
Recommended Alighting for A2 entrance
- No alighting point has been designated the station is on the highway. The kerb ramp close to the bus
stop could be converted into a small area for alighting and the surrounding path smoothened to
facilitate easy alighting and access for PwD taking the bus
- Alighting to be provided on the shoulder of the road away from traffic closer to the ramped entrance
for persons getting dropped via vehicles
- Bollards placed at a distance of 460 mm in the path of travel to be widened to minimum 900mm to
provide access for wheelchair users
Recommended Alighting for B2 entrance
-No alighting point has been designated for this station. Suggested that a small space be dug out (in the shoulder
area of the highway) for vehicles to stop and alight. Need to ensure that the point is levelled to the ground and helps
in easy alighting for passengers
- Bollard space to be widened to a minimum of 900mm and pathway to be cleared of parked vehicles to allow
(IE)
Audit of physical aspects – Internal environment
• Vertical circulation – staircase, lift, escalator

machine, AFC

escalators Ticket vending
machine, AFC


• Three types of stairs 1) Street level to concourse (A1, A3, B1,B3 entrance
to concourse) 2) Concourse to platform (from within the station) 3)
Emergency staircase
– Adequately wide steps (over 1500mm) with handrails on both sides.
Circumference of the handrails is between 38-50 mm (varies for
handrails installed at different levels)
– Handrails are does not extend 300mm beyond the steps
– Staircase are well lit throughout the day
mm and tread 300 mm
• Warning strips are missing on Station Entrance (Street) side.
2
- Colour contrasting strips are missed at the edge of the steps.

- Handrails not projecting 300 mm before the start of and beyond the end of the steps. Circumference of
the handrail is 38-50 mm
- On 2 of the staircases from station to concourse level, handrails have been placed high (1000/ 1100
mm)
- Floor surface is slippery and can cause a slip hazard
- Tactile warning strips have been provided 300 mm beyond the end of the stairs on concourse side, but
not at the station entrance (street side) and neither on the landings.
Vertical Circulation – Stairs (Concourse to Platform )

- Handrails does not extend to 300 mm before the start and end of steps. Circumference of the handrails is
between 38-50 mm (varies for handrails installed at different levels)
- Handrails are installed high 1010 mm.
- Floor surface is slippery and can cause a slip hazard, especially for cane and crutch users.
- Tactile warning strips has not been provided on the landings 300 mm at the end of the last flight and
beginning of the next
Vertical Circulation – Stairs
- Colour contrasting strips at the edge of the stairs is missing.

- Tactile warning strips need to be provided on the landings 300 mm at the end of the last flight and beginning
of the next.
tread.
50-100 mm from the wall.Handrails need to be rounded at the ends and
surrounding wall.
• Two types of lifts are provided. (1) Station to Concourse and (2) Concourse to
Platform
• Dimensions of the lift car is small and not in compliance with universal
guidelines. Minimum proposed dimensions for an accessible lift is 1500*1500
mm, but specifications of Kilpauk lifts are 1400 *1620 mm
• Elevator door width is sufficiently wide for entry but a wide gap of 25 mm seen
between the landing and the lift car which can cause canes and crutches to get
stuck
• Floor finish of the car is non slippery
• Handrails of suitable dimensions and appropriate height have been installed on
all sides of the lift car. Lack of color contrast of the handrail with the wall can
make it unidentifiable for persons with low vision.
• Braille marking is missing, but raised lettering provided for emergency
• Absence of a live attendant in the lift necessitates independent usage of the
lift for passengers with disability. Lifts have audio and visual announcements
which enables access for all
• A rear side mirror has also been installed at a suitable height. Enables WC
users to view who is behind them.
• Notice indicating that preference for lift usage should be given to PwD to
board the car is missing
• Signage is clearly installed to direct users to the lift cars
• Call buttons in the lift lobby are in raised lettering and installed at a height of
800-1000 mm
• Clear floor space of 900*1200 mm is available in front of the call buttons
enabling access for wheelchair users
• Lift lobby should have a signage indicating whether it is the Station/Street,
Concourse or Platform level.
Vertical Circulation - Lift (Concourse to Platform) 2
No colour
difference
- Internal Dimension of the lift car is insufficient for free maneuvering for wheelchair users
- Call buttons in the lift lobby and lift car should be clearly color contrasted from the background
- Wide gap between the lift landing and the lift lobby 25 mm make access difficult
- Lift door should clearly contrast against the frame to make it easily identifiable to passengers..
- Lift lobby signage indicating station/ concourse/ platform level is missing
Emergency
notice installed
too high, over
2200mm from
the floor
- Control buttons does not colour contrast with the surrounding wall makes it unidentifiable for persons with vision
impairment
- Emergency information mounted at a height of 2200 mm makes it difficult for wheelchair users to read it. Raised
lettering has been provided but no Braille markings were seen
- Tactile warning at the top and bottom of the escalator has not been provided. Color contrasted strips at the edge of
every step will help identify it easily.
- Audio beepers can be installed to alert persons with VI
Lift Lobby
clearly visible
Escalator
environment
Stairs, elevators, Platform, Ticket counter, Toilet Signage

escalators, ramps Tactile Path Ticket vending
machine, AFC
Summary Finding – Platform, Tactile Path
• The Platform can be accessed via lifts, stairs and escalator. Tactile guidance
path can be installed from the lifts, stairs and escalators to a few coaches and
preferably to the accessible coach as well.
reflective
• Automatic safety doors have been provided with waiting points for passenger
maintaining physical distancing. These can be indicated with tactile strips near
the Accessible coach / other coaches where tactile path is leading to
• Tactile paths have to be provided such that independent navigation for
persons with vision impairment is possible across key areas of the station.
• Obstacles in the path of travel need to clearly surrounded by color
contrasting warning blocks
-Floor is slippery and reflective which can cause problems for persons with physical and visual
disabilities.
- Glass doors can be demarcated with color strips at two levels to indicate where the door is.
Additionally, it is also recommended that tactile warning strips be installed from the automatic
safety doors to indicate waiting points for passengers.
- Tactile path from staircase and escalator to the platform is absent
- Clear visual signages (directional and information) are seen on the

platform, which is a good practice and it enhances accessibility for all
passengers.
- Tactile warning path from escalator / stairs to the coach is missing.
Seating Area on the Platform
- Ample seating space has been provided across the platform at an interval of 30m . Guiding block
around seats not installed.
different types, eg. with backrests, side support etc. can be placed in the seating area closest to the
accessible coach.
- Absence of grab bars for support can make it difficult for persons with disabilies to take support
while sitting down.
- Accessible signage and tactile paths needs to be installed across the platform to guide people to a
few seating areas.
Horizontal Circulation
- Obstacles in the path of travel need to be guarded and/ or surrounded by tactile warning blocks to prevent
any bump hazard.
- Tactile Path has been placed across the station from concourse lift level to Ticket counter to Platform lift
leading to a few coaches.
- The path needs to be expanded to cover access to drinking water, toilet area and preferably to the accessible
coach. Also paths leading from stairs & escalator to the coach can be provided to expand access to a larger
number of people.
coaches (where tactile path is present) to ensure that passengers are not too
close to the doors.
mm from the floor), with back rest and side support close to the PwD coach
assisting PwD
bus stop/ parking lot upto station lift
and platform lift
escalator to a few coaches including the accessible coach, (2) coach to
close seating areas, (3) in front of automatic safety doors of coaches
which have tactile paths leading to it and tactile markers to indicate the
wait points with social distancing for the coaches.
Stairs, elevators, Platform Ticket counter, Drinking water, Signage

escalators, ramps Ticket vending Toilet
machine, AFC,
Drinking water
Summary – Ticket Counter & Vending Machine
difficult.
• Route map for the train is provided but it is not provided in accessible
formats.
This should contain the emergency egress route indicating nearest refuge
area and exit routes.
• No tactile maps and induction loops have been installed at the station.
• Live assistance is provided on a need basis at the counter, to assist persons as
required.
• Ticket vending machines provide audio support but the control panel is not
easily accessible to persons on wheelchair. Live customer support is available.
Ticket Counter
1
1080 mm
- Counters are of height 1080 mm which is more than the required height of counters, as per the guidelines. In the
absence of at least one counter lowered to a height of 760-800 mm and no clear recess under the counter, access for WC
users is restricted.
easily identifiable for persons with low vision.
- Pictographic map to indicate services offered and Tactile maps to give directions and information is not available.
- No induction loops installed at the counter and staff is also not well versed in basic sign language.
- A speaker has been provided at one of the counter with tactile path and placed at a height of 1300 mm.
Coin slot at
1400 mm
- Good Practice - The ticket vending machine provides audio support via a plugged in headset.
- Absence of clear recess space in front of the vending machine restrict access for WC users.
- Control buttons are touch screen type, making it inaccessible for person with visual impairment. Control buttons on
the touch screen is at a height of 1200 – 13600 mm beyond the comfortable reach of persons on wheelchair
- Buttons is not clearly color contrasted against the background
-Coin slot is unreachable for WC users at a height of 1400 mm. Fare, cancel and other buttons need to be in Braille or
have embossing for easy identification.
AFC Gate – Automatic Fare Collection Gate
Insufficient width
- Security gate is of insufficient width for passage of wheelchairs. Therefore WC users move along tactile path
-Tap token reader is installed at a height of 1050 mm but may not be easily reachable for many. Can be moved to the
front in order for it to be easily viewable by all. Tactile path to the AFC gate missing.
Recommendation – Ticket Counter & Vending
Machine
Ticket Counter
counters to guide PwD.
for PwD. Staff manning this counter should also understand basics of sign
language.
1200 mm. Clear recess space as well as space for maneuvering should be
provided in front of the counter.
• Drinking water unit installed is not fully accessible . Tactile blocks guiding
persons with vision impairment, to the drinking water unit are missing
• Drinking water unit is placed on top of a tall stool at a height beyond the
• Water fountain was not in use and hence not audited
Drinking Water
1500mm
- Drinking water unit installed is not fully accessible – is placed at a height more than 1200 mm
- Glasses are kept high, at a height of 1500 mm from the floor, which is beyond reach, especially for wheelchair
users. Place glasses at a lower height (appx 1200mm) from the floor
• Drinking water unit is not fully accessible for PwD. Needs to be lowered to
enable independent access for all, including wheelchair users.
environment

machine, AFC
• A unisex accessible toilet has been provided at the station on the Concourse
Level.
• Threshold of 32mm height seen at the door of the washroom
• Doorway of unisex accessible toilet is less than the recommended width of
900mm and has an inward opening door
• Visual signage at the door of the washroom is not in line with International
Symbol of Accessibility and Braille and/or raised lettering is missing.
persons onto the WC.
• Sanitary ware is contrasted from the background.
• Drop down grab bars are installed on both sides of the WC.
• Water jet is not easily reachable.
• Locks need to be easy to use and release from the outside
Toilet Pathway
- Threshold of around 32 mm seen in the pathway leading to the washroom. Handrails along the
corridor should be continuous and on both sides of the path of travel
- Floor is slighting sloping upwards and slippery
- Absence of tactile pavers to the accessible washroom restrict independent access for persons with VI
Accessible Washroom
1790 mm
- Signage installed on the door is not in line with the international symbol of accessibility and is
placed beyond the recommended specification
- Door is inward opening
- Threshold of 32mm is seen at the entry point. Loose mat inhibits access for WCs. Can cause
slipping for cane and crutch users
Accessible Washroom
950 mm
- WC is installed at a distance of 950 mm from the adjacent wall. (against the prescribed 450 mm as
per Harmonized Guidelines)
- L shaped grab bars on the adjacent wall are not installed
- Water jet is difficult to reach as it is placed behind
- Alarm system and emergency button is missing
Toilet - Washbasin
- Tap faucets are of push type – access is difficult.

- Mirror is installed at a height of around 1120 mm
Toilet - Urinals
> 430 mm
- Grab bars on either side of the urinals and in front for support is
missing.
- Rim of the urinal is higher than the designated 430 mm above the
floor.
• Threshold at the door needs to be lowered to 12 mm
environment

machine, AFC
vision
- Directional signages have been installed at different points across the station from entrance to platform.
However for the vastness of the station it seem to be inadequate
Directional signage for accessible AFC Gate of recommended colour combination of white symbol on navy blue
making it difficult for persons with low vision to locate
- Directional signage of white on grey and green on white provides insufficient colour contrast
- Layout and route maps are non-tactile

- Font size on signages, especially maps is not large enough for viewing even from a distance
- Combination of text and visuals is a good practice
- Signage and lettering size seem to be adequate.

- Accessible symbol signage is not of recommended colour combination of white on navy blue
Visual Accessibility - Digital Signage
2
1
Color contrasting of the background with color of fonts enhances readability of the signage. Hanging signages are
installed at a suitable height
Pic 1 shows good color contrasting, whereas in pic 2 & 3, the part in yellow and green may not be readable to
persons with low vision.
Recommendation – Signage
– Directional & Information signages to show maps and routes and guide people from
one part of the facility to another
– Identification signages indicating what that facility is. Add visuals along with the textual
information to make it useful for a large group of people
– Warning Signages to indicate areas where people should not go and/ or need to be
cautious
the floor.
guidelines. Specific examples given in the next few slides.
points across the station can be an impediment to full accessibility for VI persons
environment
Evacuation
ramps
Evacuation
• Steps lead upwards from the Platform to the Concourse area. Points of
discrepancy are mentioned in subsequent slides.
• From the concourse to station area the steps at A1, A3, B1, B3 need to be
used
• Evacuation plan need to installed at select places on the concourse and
platform level along with clear signages to signal the exit route
• Audio systems are used to alert people for evacuation. Strobe lighting is
missing
• Absence of tactile guidance for persons with vision impairment can inhibt
evacuation in case of an emergency
1
2
- Edge of the door does not contrast in colour with surrounding wall making it difficult to identify for low vision
persons. Clear signage to indicate exit can be spotted from afar.
- Signage as per universal guidelines specifications need to be installed through the exit route to guide passengers
out of the premise.
- Absence of color strips at the edge of the steps can cause a trip hazard when people are
rushing.
- Handrails need to be color contrasted from the wall and extended 300 mm beyond the
start and end of steps. Also, they need to be placed at a height of 760-900 mm for ease of
access
1500 mm
1420 mm
Two emergency buttons have been installed at the Platform Level. But they are too high for access
by wheelchair users. Needs to be lowered to 1200mm.
1. Emergency alarm – at a height of 1420 mm
2. Train stop button at a height of 1500 mm
Recommendation
• Alarm Panels
important.
– Fire alarm boxes, emergency call buttons and lighted panels should be
installed between heights of 800mm and 1000 mm from the finished
floor surface
Braille
• Alerting Systems
– Non - auditory alarms (visual or sensory) to alert persons with hearing
stations passengers may visit including toilet area
Recommendation
station
Recommendation
Koyambedu
October, 2020
Audit Details
Location Koyambedu Station, Chennai

2 entrances of which only entrance A is used.
Lift entrance is provided separately at the two-
Description wheeler parking
vending machine, ticket counter, toilet, eateries
- Chai Kings and Adyar Ananda Bhavan – were
Facility covered audited
Ms. Anu Priya, Mr. Joseph Romel from v-shesh,
Audit Team and Ms. Mary (Wheelchair user)
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Summary Finding – Approach to Accessible
Lift Entrance
• Station has 2 entrances A and B but only A is used to enter the station.
– People on the opposite side of entrance A can access the station
through the skywalk.
– Entrance A is accessible with steps and ramp. However, passenger
taking this entrance can reach concourse only via steps or escalator.
– Lift entrance to the concourse is more than 50m from the street
• Pathway to the station from Rohini bus stop is not easily accessible due to
multiple barriers
– Absence of continuous paved pedestrian pathway leading to the station
– Shop carts on the pathway
– More than 30m from the station entrance with no resting space
provided
• Lift entrance to the concourse is via two-wheeler parking
Summary Finding – Approach to Accessible
Lift Entrance
• Pathway to the accessible lift entrance is inaccessible due to the following
– Distance between the alighting point and the lift entrance is more than
30m with no resting space
– Vehicular parked on the pathway leading to the lift entrance is not
clearly demarcated making it hazardously
– Absence of tactile guidance along the pathway
– Parked area is not cordoned off with tactile strips making it a bump
hazard for cane users
– Narrowly placed bollards placed in front of the parking ramp leading
to the lift
– Vehicles placed in front of the ramp entrance is a bump hazard
• Persons using the front compound gate has to navigate through a gate
track which is difficult to navigate by wheelchair users independently
Summary Finding – Accessible Entrance to
Lift
• Accessible entrance to the lift leading to concourse has the following
inaccessible element
– Handrail on one side is above the recommended height
– Tactile warning strip has not been provided at the top and bottom of
the ramp
– Narrowly placed bollards at the front
– Signage to lift is of insufficient colour contrast (white on grey) making
it difficult for person with low vision to locate it
• Persons alighting in front of the gate has to navigate through a gate track
which is difficult to navigate by wheelchair users independently
• A signage in prominent places indicating how passengers can navigate to
the accessible entrance is missing
Approach A Entrance (Rohini Theater Bus Stop Side)
Inaccessible elements
- Narrowly placed bollards/rods
- Uneven pathway and parked vehicles along the way
- Absence of a demarcated pedestrian pathway and prominent directional signage to accessible lift
Approach to A Entrance from Main Gate
Approach to
Accessible Lift
Entrance via
Pathway Approach to
Accessible Lift
Entrance via
Parking
- Approach to A has a slope and gate track of 70mm threshold which makes independent navigation of wheelchair
user difficult
- Distance between the gate and lift at parking lot is more than 30m with no resting space
- There is no demarcated pedestrian pathway
- Absence of a tactile pathway and prominent directional signage leading to accessible lift
Approach to Accessible Entrance Lift via Pathway
Approach to
Accessible Lift
Entrance
Ramp
Approach to leading to
Accessible Lift lift entrance
Entrance
- Threshold of >12mm on the pathway makes independent navigation of wheelchair user

- Vehicles placed on the pathway is a bump hazard
- Absence of a tactile pathway and prominent directional signage leading to accessible lift
Accessible Entrance to Lift
990mm
- Tactile warning strip is missing at the top and bottom of the ramp
- Handrails is placed higher than the recommended height and do not extend 300mm beyond the lift
- Narrowly placed bollard in front of the entrance
- Signage provided is of insufficient colour contrast
Summary Finding – Approach to Skywalk
Lift
• Pathway to the station from Poonamelle bus stop too is not easily
accessible due to multiple barriers
– Absence of paved pedestrian pathway leading to the station making it
hazardous
– Distance from the stop to the skywalk entrance is over 100m with no
resting space provided
– Gate tract with 70mm threshold at the compound entrance of the
skywalk makes it difficult for wheelchair users to navigate
independently
– Distance from the lift at skywalk to the concourse on the other side is
over 200m with no resting space
– Absence of tactile pathway from alighting point of the bus stop to the
skywalk lift makes it difficult for cane users to navigate independently
Approach to Skywalk Lift from Poonamelle Bus Stop Side
- Absence of a separate pedestrian pathway makes it unsafe

- Grate tract with a 70mm threshold make it independent navigation of wheelchair difficult
- Sign board is inaccessible. Additionally directional signage to skywalk lift has not been provided
- Distance from the bus stop is over 100m with no resting space provided
Entrance to Skywalk Lift
- No handrails have been provide on either side of the ramp

- Tactile guidance leading up to the ramp has not been provided
- Tactile warning strip at the top and end of the ramp and before the lift is absent
- Pillars do not contrast in colour with the background
• Paved pedestrian pathway from road, bus stops should be smooth and
continuous and be cleared of construction debris, narrowly placed rods and
shop carts
• Threshold on the pathway to accessible entrance to be levelled
disability and elderly to the accessible lift entrance. disability Audio, visual
• Gate tracts at the entrance be rectified to ensure smooth access
• Consider providing shuttle service from the bus stop to the entrance
• Buggy from station entrance to the accessible lift entrance be provided
• Entrance to the accessible lift be cleared off vehicles and narrowly placed
bollards
• Ramp should be provided with handrails at a height between 760-900mm on
both sides
• Handrails should extend beyond 300 mm before the start and end of
the ramp be clearly contrasted from the surrounding
• A entrance has a stepped and ramped entry. However, passengers can get into
concourse from this entrance only via steps and escalator and hence
inaccessible to wheelchair users
• Lift entrance has been fully audited for accessibility for all persons with
disabilities. Main entrance can be easily incorporated to make the stations
largely accessible for persons with mild to moderate disability.
– Accessible signage to lift entrance has not been provided.
– Drainage grating in front of the steps have a gap of more than 12mm
Main Entrance A
- Drainage grating at the entrance is not recommended

- Dustbin kept at the entrance is a temporary obstacle
- Handrails starts on the step and does not extend 300mm beyond the top and bottom ramp/step
- Absence of colour contrasting strips at the step edges
- Tactile warning strip not provided at the top and bottom of the steps & raps
• Directional signage can be provided from A entrance to the accessible lift
entrance. Signage should be prominent displayed. Visual, tactile and audio
guidance is recommended.
• Drainage grating at the entrance step needs to be addressed
• Entrance to be cleared of temporary obstacles (dustbin
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– Parking bay for two cars has been allocated. However, these are
inappropriately signposted
– Parking bay for four wheelers has been allotted but it is not levelled
and signage is inappropriate
road markings
– Two wheeler parking bay has been provided close to accessible
entrance to lift
• Alighting
– Typically alighting is in front of the station on the road and allowed till
the main entrance
not been provided
• Parking
– Bikes parked in the two wheeler makes it difficult to enter the
accessible entrance from the parking
• Alighting
not been provided
- Two-wheeler parking available close to accessible entrance

- International symbol of accessibility parked on the parking lot has not been provided
- Four-wheeler parking is not covered
Alighting at A Entrance
- Alighting point for all is at front of the gate on the road and allowed till the main entrance
-Threshold (gate tracts) makes it difficult to enter independently for wheelchair users
Alighting to the accessible entrance lift
Approach to
Accessible Lift
Entrance
Accessible entrance is more than 30m with no resting space

• Vehicular parking route should not intersect with accessible lift entrance.
at all entrances
(IE)
environment

machine, AFC
environment

machine, AFC

• Station has 4 levels. Street level  Concourse  Platform  Foot over
Bridge. These level are connected by two types of staircase. 1) Station to
concourse 2) Concourse to platform 3) Foot over bridge to platform
– Tactile warning strips from the steps have been provided to the
platform which is a good practice.
Vertical Circulation – Stairs (Street level to concourse)
990mm

- Tactile warning is provided just before the steps and not 300mm from the step edge
- End of the handrail does not curve back downwards
- Slippery flooring makes it difficult for crutch and cane users
Vertical Circulation – Stairs (FOB to Platform)

- Tactile warning is provided just before the steps and not
300mm from the step edge
- Handrails start on the first step and does not extend 300 mm
beyond the top and bottom step

- Handrails start does not extend 300 mm beyond the bottom step
tread.
• Handrails should be provided at a height between 760-900mm from the
floor
• Three lifts observed 1) Accessible entrance to concourse 2) Concourse
to platform 3) Poonamalle side to skywalk
• Control and call buttons are raised lettering. However, it does not contrast
in colour making it difficult to locate for persons with low vision
the control buttons during COVID times. This is however inaccessible to
Vertical Circulation - Lift (Street level to concourse)
1750mm
1500mm
30mm
Vertical Circulation – Skywalk Lift (Street level –
Concourse)
- No tactile warning at the lift entrance at street level

- Tactile warning is not available at the skywalk /concourse level. However, tactile guidance has been provided
from the lift along the skywalk to the concourse
- Identification and directional signage to accessible lift has not been provided
escalator
the escalator
- Emergency instructions provided are not tactile and in accessible format
to prevent canes and crutches from getting stuck. Lift door can be kept open
for around 30 sec to facilitate comfortable entry for persons with disabilities
Lift Lobby
Escalator
environment

machine, AFC
• There are two platform 1 & 2
• Absence of tactile pathway to the seating area and to the coaches has not
been provided
available
2210mm
- Slippery flooring is a potential slip hazard

- Absence of continuous tactile pathway from the staircase to the coach
- Tactile warning strip 600mm from the edge of the platform is missing
80mm
2210mm
- Tactile warning blocks 600mm from the border of the platform has not been provided. However, a colour strip
was observed
independently
coach
Summary Finding – Skywalk
• There is skywalk observed connecting the concourse from the poonamalle
side
• Lift is available to reach the skywalk from the ground level
• The skywalk is provided with tactile guidance throughout but not available
at the entry to the concourse
• There is no resting place in the skywalk. The distance is 200mts
• Tactile guidance is not continuous through the skywalk. Drainage grating
running on the tactile pathway was observed in one instance
Skywalk leading to Concourse
- No resting place and the skywalk is steep makes wheelchair user to use independently
- Tactile pathway ends in drainage grating and does not lead up to the ticket counter @
concourse. Gratings gap is >12mm and wheelchair castor can get stuck in it
Skywalk leading to Concourse
- Handrails are placed beyond the comfortable reach of

wheelchair users
platform lift
to a few coaches including accessible coaches, (2) coaches to close seating
areas
environment

machine, AFC
difficult
wheelchair users
• Layout map is provided but it is not provided in accessible formats
as required
Ticket Counter
1040mm
1400mm
1150mm

- Inadequate space in front of the customer service counter
Summary finding - Ticket vending machines
wheelchair users
– Touch screen makes it inaccessible to sightless person – Absence of
tactile guiding path to the machine
1400mm
1200mm 1000mm
- Tactile pathway to the ticket vending machine has been provided to guide cane users
- Coin slot (1400mm) is beyond the reach of a wheelchair user
1200 mm
• AFC Gate
wheelchair user
AFC gate

- Induction loop unit to aid people with hearing impairments has not been
provided at the counter
• Drinking water unit installed is not fully accessible. Absence of tactile
pathway to drinking water unit makes it difficult for cane users to access it
without assistance
• Drink water unit tap is at the height of 1370mm. It also does not have a
clear knee recess area
• Glasses are kept even higher making it inaccessible to wheelchair users
Drinking Water
1750mm
1370mm
- Glass and the tap is placed well above the reach of a wheelchair user
- Clear knee recess area has not been provided both for tap water and also water fountain
And clear knee recess area to be provided
environment

machine, AFC
of 900mm
• Door opens inwards with door handle provided at 1310mm which is
beyond the reach of wheelchair users
• Tactile signage in navy blue and white symbol has to be provided and
mounted at a height of 1400-1600mm
• To reach toilet passenger has to use lift from concourse to the platform
• Transfer space adjacent to WC is restricted by grab bar fixed to the
ground
• Emergency button and visual alarms have not been installed
Toilet - Door
850mm
1310mm
1590mm

- Door width is 850mm
- Pictorial signage is placed too high and its not raised and not in braille (height of 1590 to 1820mm) . Sign is not
as of recommended specification
Toilet - Interior
- Presence of grab bar fixed to the ground restricts the available transfer space
- Water jet is place behind the grab bar making it difficult to reach
- Sanitary fittings does not contrast with the flooring and the wall
Toilet
- Urinal does not have a grab bar for use of ambulant person with
disability
- Rim of the urinal is beyond the height of 430mm
• Hinged bars to be provided on the side to allow for transfer space
environment

machine, AFC
vision
• Floor wise tactile map indicating the facilities are not available for the
passengers
- Signages are not of standard colours through out the platform
- Absence of tactile feature on signages makes it inaccessible for Persons with Blindness
- Accessibility signage dimension is of insufficient colour contrast

-Signage symbol size of parking and toilet is not as per recommended specification
-Toilet signage is non-tactile and is placed beyond the comfortable reach of wheelchair users

- Dustbins place in front of the signage prevents access to the signage for cane and wheelchair users
another
people
environment
Evacuation
ramps
Evacuation
• Grill grating at the exit makes it difficult to access

- No tactile exit or directional signage have been provided

- No tactile exit or directional signage have been provided and no exit signages provided beyond concourse
- Drainage grating over 12mm gap makes it difficult for cane users
- No signages in assembly area
1460mm
- Train stop button does not have a clear floor space for persons on wheelchair to access
- Emergency phone is placed beyond the reach of wheelchair users.
- Signage is non-tactile and placed very high
- Absence of tactile pathway leading to the emergency button
Evacuation
• Alarm Panels
Braille
• Alerting System
building users may visit (including toilet areas)
Evacuation
station
along the route
– The route should be free of any thresholds, steps or sudden changes in
level and should be kept free from obstacles
Evacuation
Vertical Horizonta Inside the Coach Building Visual Safety & Other facilities
Circulatio l Premises facility Accessibility Emergency – Restaurants,
n Circulatio Evacuation ATMs
n
elevators, counter,
escalators Ticket
, ramps vending
machine, AFC
Other facilities – Restuarants
• Two restaurants are observed in the parking area 1) Adyar Ananda Bhavan
2) Chai Kings
• Stepped entry makes it inaccessible for wheelchair user to enter
• Though the door width is beyond the recommendation, it is too heavy to
open
• Counter height of the Ananda Bhavan is 1120mm and Chai Kings is
1220mm
Other facilities – Restaurants
1120mm
150mm
- Stepped entry makes it inaccessible

- Counter height is 1120mm which is too high for wheelchair user to access
Other facilities – Restaurants
1220mm
150mm
- A step with 150mm height makes it inaccessible to enter

- No colour manifestation in the door
- Counter height is 1220mm which is too high for wheelchair user to access
Other facilities – ATMs
• There are 3 ATMs observed 1) Bank of Baroda at the entrance A 2) ICICI
and Bank of Baroda at the concourse
• Bank of Baroda at the entrance
– ATM at the entrance has a step at the height of 160mm
– Entrance to the ATM is 760mm makes it inaccessible for wheelchair
user to enter
– There is no space to turn for a wheelchair use
– Control buttons are non-tactile which makes it difficult for sightless
person
• ICICI and Bank of Baroda at the Concourse
– Control buttons are non-tactile which makes it difficult for sightless
person
1200mm
760mm
160mm
- A step with 150mm height makes it inaccessible to enter

- Screen height is beyond the recommended height
LIC Metro Station, Chennai
November, 2020
Audit Details
Location LIC metro station, Chennai
Type of station and use Underground station| Public transport
It is on the Blue - line 1 of the Chennai Metro.
Station has 7 entrances - A1, A2, B1, and B2 on
one side with A3, B3, and B4 on the other side
of the rode. Of these A1, B1 and B4 are the
Description designated accessible entrance

Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Main Entrance
• Station has 7 entrances - A1, A2, B1, and B2 on one side with A3, B3, and B4
on the other side of the rode. Of these A1, B1 and B4 are the designated
accessible entrance
– A1(ramp entrance) , A2 (road-side entry + steps), B1(road-side entry +
ramp), B2(road-side entry + steps)
– A3 (road-side entry + steps), B3 (road-side entry + step), B4(road-side
entry + ramp)
• Entrance to the station is inaccessible due to
– Level difference encountered between road and pedestrian pathway
leading to the station entrance.
– Lack of suitable kerb ramps to access pedestrian pathway
– Haphazardly parked vehicles on the pedestrian pathway and at the kerb
ramp entry
– Intersection with vehicular entry and exit into the building along the way
Main Entrance
• Tactile warning tiles are absent both at the bottom and top of the ramps
• Saw toothed tiling pattern is not recommended as it causes vibrations to a
wheelchair user
• Handrails don’t project 300 mm beyond the top and bottom of ramps
accessible entrance
Approach to B1 from the bus stop
200 mm
Level difference between the road and the pathway leading to the ramped entrance
is 200 mm making it inaccessible for wheelchair users
Approach to B1 from the bus stop
Parking
- Due to the level difference between the road and pedestrian path at the bus stop, persons on wheelchair
need to take the road and use the kerb ramp meant for vehicles to enter and exit the parking
- Kerb ramp provided is too steep (1:9) for independent navigation of wheelchair user
- Parked vehicles and water flooding in front of the ramp acts as an access barrier
B1 entrance
Level 2
- Absence of tactile warning strip 300 mm at the beginning and landing of ramps
- Handrails do not extend 300 mm beyond the bottom of the ramp
- Handrails provided only on one side
Approach to A1 entrance ramp
- Kerb ramp at the entrance (1:9) has a threshold

- Accessible entrance can be reached only via a gate which is kept locked and not operational; hence vehicles are
parked in front of the gate
A1 entrance
Level 1
Level 2
Level 1
Level 2
- Absence of tactile warning strip 300 mm at the beginning and landing of ramp
- Handrails do not extend 300 mm at the start of the ramp
Approach to B4 from bus stop
- No tactile path to accessible pathway

- Vehicles parked haphazardly on the pathway
- Pile of crushed stones for construction
- Free standing lamp post with no colour contrasting bands makes it difficult for person with low vision to locate it
Alighting and approach to B4 (ramped entrance)
- Entrance B4 - Kerb ramp is of inappropriate gradient (1:5)

- No signage for alighting point
- No tactile path to accessible pathway
- Vehicles parked haphazardly before the accessible path and on the pathway can act as a barrier
B4 entrance ramp
- Absence of tactile warning strip at the beginning and landing of ramps

- Handrails do not extend 300 mm at the beginning of ramp
- Saw toothed tiling pattern is not recommended as it causes vibrations to a wheelchair user

• A smooth kerb ramp with gentle gradient (at least 1:12) should be provided
at all points where there is a level changes between the traffic lane and the
accessible path
• A3,A2 are stepped entrances leading into the station.
– Accessible signage to the nearest accessible entrance have not been
provided.
Stepped entrance
A2

- No directional or informational signages from here to the accessible entrances
- Glass door in A2 entrance does not have a colour contrasting strip
directional signage can be provided from A2 and A3 to the nearest
accessible entrance. Signage should be prominent displayed and preferably
be in a specific format - navy blue with white symbol and of the dimensions
access for many.
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– Accessible parking for two-wheeler has been provided close to B1
– However, space has not been demarcated for it
– Additionally, space for four-wheelers have not been allocated for
indicating presence of accessible parking is inappropriate and not
prominent
– Transfer zone is not indicated with yellow or white cross-hatch road
markings
• Alighting
– There is no specific signposted alighting - typically alighting is in front
of the station entrance and is close to the traffic lane
• Alighting
– There is no specific signposted alighting - typically alighting is in front
of the station entrance and is close to the traffic lane
– Pathway from alighting point to the station entrance has level
difference or steep ramp
not been provided
– Directional signage to accessible entrances is not provided
Parking
- Parking for Persons With Disabilities is reserved. However, space has not been demarcated
- Signage is not prominently displayed nor painted on the floor
Alighting
A1
A2
- Alighting in front of the station entrance is not sign posted

- Kerb ramp is steep and has a threshold making independent navigation of wheelchair users difficult
- Vehicles parked either in front of the kerb ramp or the pathway act as a barrier
Parking- Recommendation
- Demarcate space for 4 wheeler accessible parking in area indicated by square (picture above)
- Entry and exit will be from the same gate
- Adequate space on both sides to be marked for pathway for Persons With Disabilities using parking
• Vehicular parking route should not intersect with pathway to accessible
entrance. If this is not possible, it is recommended that trained staff be
available to monitor traffic and for assisting persons with disabilities
• Every four-wheeler parking lot must have a few accessible bays of size
3600*6000 mm, reserved for persons with disability for four wheelers. This
includes space for transfer of the passenger from the vehicle onto the
wheelchair. Two accessible parking bay should be provided for every 25 bays
in a parking lot.
• Recommended to demarcate space for 4 wheeler accessible parking in
the area marked in the following picture slide with transfer zone indicated
in cross marking
at all entrances. Preferable that the parking lot is covered
• Alighting point for persons with disability can be provided on the shoulder
of the road away from the traffic. Level difference between road and footpath
to be addressed with a smooth and gentle gradient
• Since the bus stop for B3 is more than 30m from the entrance with
approach to station entrance having multiple inaccessible element, it is
explored
(IE)
environment

machine, AFC
environment

machine, AFC

Emergency stairs
– Handrails were beyond the recommended height of 900 mm
• Handrails in some stairs (Concourse to Platforms & Emergency stairs)
were not extending 300 mm away from the steps
• There are 15 risers in the street level to concourse stairs
• Gratings were present before the street level to concourse stairs with
gaps of 30 mm

- Absence of tactile warning strip 300mm from beginning of steps and landings
- There are gratings of 30 mm width before the stairs
- Threader height is 320 mm
- Handrails are at 950 mm and 1050 mm
Vertical Circulation - Stairs (platform to concourse)

- Absence of tactile warning strip 300 mm from beginning of steps and landings
- Understairs is open and not covered
- Handrails are at 1050 mm and 1200 mm
tread.
• One type of lift only across all routes : street level to concourse and
concourse to platforms. Observations listed are common to all
• Lifts have a dimension of 1420x1600mm which is narrower than the
recommended specification. However, it still allows for maneuvering space
for wheelchair users
• Tactile warning strip in front of the lift has not been provided
980 mm
- Lift signage is not of the recommended color contrast

- Rear view mirror is at 980 mm
- Information provided is non-tactile
1600 mm
- Emergency information is mounted high at 1600 mm and on a reflective material

with inappropriate font size making it inaccessible to person with low vision
- Control panel does not contrast with the background to aid people with visual
impairments
the escalator
- Tactile warning at the top and bottom of the escalator has not been
provided
cane users
Lift Lobby
Escalator
environment

machine, AFC
• There is an island platform. Track 1 & 2 share the same platform
• Tactile pathway has been provided from lift to a couple of coaches have
been provided
accessible coaches
users
- Tactile pathway does not contrast in colour with the flooring

- Tactile path is provided only for some coaches
- Automatic safety doors do not have colour manifestation

Horizontal Circulation – Concourse
- Fire extinguisher box protrudes along the pathway

- Even though extinguisher is guarded, lower edge (700 mm) is a hazard for Persons
with visual impairments and hence require tactile warning strip on the floor
around it
- Floor is slippery
coach
– Street Level: right from alighting point/ bus stop/ parking to station lift
– Concourse level : (1) Lift to Ticket Counter, (2) Lift to drinking water,
and platform lift
– Platform Level: Assuming some persons may come from non-
• Tactile guidance is preferable to contrast in colour with the floor so that it
would help persons with residual vision to navigate
environment

machine, AFC
wheelchair users
as required
Ticket Counter
- Tactile pathway is provided to a counter and onwards to AFC; this is interrupted by temporary barricades
- Informational signages pasted on glass screen of counter are not in recommended formats
wheelchair users
recommended
- Control buttons on the touch screen is at a height of 1100 – 1350mm; Coin slot is at a height of 1400mm; both
are beyond the comfortable reach of persons on wheelchair
- Buttons/Slots need to be clearly color contrasted against the background
- Tactile pathway does not contrast in colour with the floor
1200 mm
• Tactile pathway provided to the vending measure to preferably contrast in
colour with the flooring
on wheelchair
wheelchair user
• Tactile warning strip in front of the AFC does not cover the entire width
of the gate
AFC Gate
- Tap token reader is installed at a height of 1040 mm but is not easily reachable.
Can be moved to the front in order for it to be easily viewable by all
- Tactile guiding path is in brown and doesn’t contrast against the floor;
recommended to be in Yellow
• Tap provided was of push type unlike the recommended lever type of tap
and to be lowere
provided
Drinking Water
- Directional signages are missing and identification signage is placed behind the facility and not in
tactile form
• Appropriate identification and directional signage need to be provided for
drinking water unit
• Preferable to have a lever type of tap and lowered to 1000mm for
independent access of wheelchair users
Security check gate
Width of security gate is 700 mm. However, for persons with disability hand
held detector is used and they are guided through the security clearance by
staff
environment

machine, AFC
• One unisex accessible toilet is provided at concourse level (unpaid
section)
• Pathway door to the unisex accessible toilet is 760 mm; which is less than
the recommended width of 900mm
2200mm. Hence there is inadequate maneuvering space for wheelchair
users
• Directional signages to the toilet are not in the recommended colour
contrast
• Clear maneuvering space before the WC is only 1520 mm which is less
than the recommended 1800 mm
• Centre line of WC is at 550 mm from the adjacent wall and front edge
projects 550 mm only from the rear wall; height of WC is 400 mm
• Height of wall mounted grab bar is at 1100 mm and hinge type grab bar is
at 43mm making it beyond the comfortable reach of wheelchair users
• Foot operated tap in the washbasin is inaccessible for wheelchair users
Toilet pathway and signage
760 mm
- Entry to the toilet is through a double leaf door; width of active leaf is 760 mm
- Absence of tactile guiding path to the toilet
- Directional signages are not adequate; they are present only near the toilet and are nontactile
Toilet - door and signage
1700 mm
1050 mm
- Door handle is at a height of 1050 mm

- Signage on the door is not tactile and is at a height of 1700 mm
Toilet - interior
430 mm
550 mm
1100 mm
- Centre line of WC is at 550 mm from the adjacent wall additionally grab bars on the wall is placed high at
1100mm from the floor making it inaccessible to the wheelchair users
- Internal dimension of toilet is less than the recommended specification thereby restricting the
maneuverability space for wheelchair user
- Hinge bar is placed further from WC than the recommended specification for easy reach
Toilet – wash basin
1500 mm
1300 mm
620 mm
- Wash basin has clear knee space height of only 620 mm

- Toilet accessories are beyond the recommended height of 1000 mm – tissue hanger is at 1500 mm and hand dryer
is at 1300 mm
- Foot operated tap is provided at basin making it inaccessible for wheelchair users
Women’s Toilet
760mm
- No grab bars present in the female’s toilet

- Doorway is 760 mm and cubicle door is 600 mm; which is less than the recommended 900 mm making it
inaccessible for crutch users
Men’s Toilet
600 mm
10 mm
- Rim of the urinal is at 600 mm which is beyond the recommended height of 430
mm
- One step approach makes it difficult to access for crutch users
• Ideal for toilet to have an internal dimensions of 2200 X 2000mm
width
provided
• Washbasin should have adequate knee recess area
• Washbasin accessories should be at an accessible height of 800-1000mm
• Adequate clear floor space of at least 1350mm depth and 900mm width, both
in front the WC and washbasin required
• At least one of the urinals and cubicle should have grab bars installed on each
side and in the front of the urinal to support ambulant persons with disabilities
environment

machine, AFC
• Accessible signage is available for entrances, parking, toilet and lifts.
However it is of inappropriate contrast and is not easy to locate
• Directional signage is not prominent for accessible entrances.
Signages are not as per recommended specification and nor is it standardized all through the station
- Directional signage is white on red or white on grey which is not in the recommended format
- Signboards on the LHS are not tactile for the use of a person with visual impairments
Visual Accessibility - Informational Signage
- Informational signboard on the left is not as per the recommended specifications of colour contrast and font
size
- signboard on the right is at a height of 1300 – 1900 mm
- LHS signboard has a combination of text with visual which is a good practices
another
people
• Braille maps to guide users on tactile path, tactile signages at key points
across the station can be an impediment to full accessibility for persons
environment
Evacuation
ramps
Evacuation
• Two emergency exits are provided in the platform (one on each end of the
platform). Evacuation route is platform concourse street level
• Evacuation plan is present only at one location in the Concourse and not
prominently displayed in all locations
users
1350mm
1550 mm
- Emergency call buttons are at the height of 1550 mm; train stop is at 1350 mm
- Tactile guiding path absent before the buttons and to the emergency exit door
- Fire exit signs are not adequate, tactile and of the recommended color contrast; directional signages to
this route are not adequate

- Handrails present on only one side at a height of 1050 mm (> recommended 900
mm)
- Handrails do not extend 300 mm away at the bottom
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station
Evacuation
Little Mount Metro Station, Chennai
October, 2020
Audit Details
Location Little Mount metro station, Chennai
It is on the Blue line 1 of the Chennai Metro.
It has 2 Entrances (A and B) one on either side.
Description Both are designated accessible entrances
including AFC gate, ticket vending machine,
Facility covered ticket counter, toilet, etc. was assessed
Mr. Rajasekharan, Ms. Anupriya from v-shesh, Ms.
Audit Team Metilda (wheelchair user)
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Main Entrance
• Little Mount metro station has 2 entrances A1 and B1 on either side of the
road
– A Entrance (road-side entry + ramp)
– B1 Entrance (road-side entry + ramp + steps)
station entrance has a few inaccessible element
– Broken tiles and uneven slope leading to A entrance
– Steep kerb ramp and threshold en-route to B entrance
• Station is well connected, but bus stop entrances are at a distance more than
50 mm. Cabs and autos are available at all entrances.
• A signage in prominent places including bus stop indicating how passengers can
navigate to the accessible entrance is missing
Main Entrance
• A entrance has ramped access from two sides. Both with gentle gradient. tactile
warning strips provided at the top of the RHS ramp
• B1 entrance has a step and ramp access one on each side of the entrance with
tactile warning strip provided at the landing at the top of the step/ramp
• Handrail has been provided on only one side and it does not project 300 mm
beyond the top and bottom of ramp
accessible entrance
Approach to A Entrance
Approach to A1
Entrance (LHS
Ramp)
Approach to A1
Entrance (RHS
Ramp)
Approach to A1
Entrance (LHS
Ramp)
- Absence of tactile pathway leading to the entrance

- Water pipe on the path of travel makes it difficult for navigation
- Approach to LHS ramp has broken tiles and uneven slope
A Entrance
LHS
RHS
Has ramped access on either side of the station entrance

A Entrance (LHS Ramp)
- Handrail does not extend 300mm beyond the ramp

- Tactile warning strip has been provided from the beginning of the ramp and not at a distance of 300mm from the
ramp
A Entrance (RHS Ramp)
₋ Handrail is present on one side only and does not extend 300 mm beyond the bottom of the ramp
₋ Tactile guidance is provided only at the top of the ramp
Approach to B1 Entrance (LHS)
Parking
BI entrance
Street
BI entrance
B Entrance (LHS) – can be accessed from the street as well as the parking lot
- Street Side Access - Kerb ramp of gradient 1:4 makes it difficult for independent access for wheelchair users and
those using aids
- Threshold - 40 mm high, in the path of travel can inhibit access for wheelchair users and a trip hazard for persons
with vision impairment
Absence of Tactile guidance from the point of drop off to the LHS ramp inhibits independent access for persons with
vision impairment
B1 Entrance
RHS
LHS
Entrance B has ramps on one side (LHS) the other side (RHS) is a step entrance. Ramp is of gentle slope.
Points of inaccessibility seen are given below :
- Handrail is present on one side only and does not extend 300 mm beyond the top and bottom of the ramp
- Clear color contrasting of handrails from the background will help identify it more clearly to low vision persons
B1 Entrance (Ramp)
₋ Absence of tactile warning strip at the bottom of the ramp

₋ Handrail is present only on one side and does not extend 300mm beyond the bottom of the ramp
₋ Slippery flooring
B1 Entrance (Step)
- Tactile guidance needs to be provided 300 mm before the start of the steps
- Signage indicating ramp access on the opposite side can be installed to guide wheelchair users to LHS entrance
• Kerb ramps from external environment into station should be gentle and wide
enough for easy access of wheelchair users, crutch users, etc.
• Pathways from parking lots, and road should be smooth and continuous and
kept free of obstacles. Any obstacles which cannot be removed should be
suitably surrounded with tactile warning strips.
• For the accessible entrance, tactile path can be considered from road, parking
lot and near bus-stop into the station providing independent access to persons
before the start and end of the ramp.
• Tactile strips, covering the width of the ramp are also recommended 300 mm
before the start and end of the ramp.
during the day time inhibiting access for passengers.
• Handrails should be clearly colour contrasted from the floor and surroundings.
• Alighting points should be designated near the stations to enable safe pick-up &
drop off.
environments

presented

Main Entrance
Pathway Alighting
Summary Finding – Parking
• A 2-wheeler accessible parking is present close to the B Entrance

• Pathway from parking lot to B is covered.
• A 40 mm threshold along the pathway, leading from the parking lot to
B entrance, can make navigation difficult for wheelchair users. Risk of
tripping may also be there for persons with vision impairment, unless
the threshold is suitably demarcated with tactile strips.
• Accessible parking bay is not demarcated but there is adequate space
to create accessible parking of required dimensions
• Parking
– A 2-wheeler accessible parking is present close to the B Entrance
– The space allocated is not demarcated specifically , but represented
with pictorial signage. It is not designed as per accessibility norms
– There is adequate space to create accessible parking of required
dimension
disabilities at the approach and entrance of the parking lot
• Alighting
– A 40 mm threshold along the pathway, leading from the parking lot to
B entrance, can make navigation difficult for wheelchair users. Risk of
tripping may also be there for persons with vision impairment, unless
the threshold is suitably demarcated with tactile strips.
• Alighting
– No designated, signposted alighting for persons with disability getting
dropped off at the station in a vehicle
accident prone
not been provided
– Vehicular entry and exit into the parking intersects with the pedestrian
pathway to accessible entrance
Parking (Near B1 Entrance)
- Signage is not as per international symbol of accessibility

- Space provided is insufficient as per accessibility requirement
- No space has been provisioned for 4-wheelers, but since there is adequate space in the parking lot, a space
for 4-wheeler parking only for persons with disability can also be designated
Pathway from Parking to Accessible B1 Entrance
- 40 mm threshold in the path of travel from parking to entrance B ramp can inhibit access for
wheelchair users and a trip hazard for persons with vision impairment
- No tactile guidance seen leading from the parking lot to the entrance
- Vehicular and pedestrian pathway intersects which could make it accident prone
Alighting @ A and B1 Entrance
Entrance A Entrance B1
- Alighting point has not been signposted

- Kerb ramp leading to B1 entrance is steep and close to the vehicular traffic which could be dangerous during
peak hours
- Absence of tactile guidance from alighting area to station will inhibit independent access for persons with
vision impairment
• Every parking lot must have a few accessible bays reserved for PwD. This includes
space for transfer of the passenger from the vehicle onto the wheelchair. Two
• Bays of size 1600*2400 mm, reserved for PwD for three-wheelers
• Appropriate signage (in line with the international symbol of accessibility) must be
provided on the parking lot to indicate the accessible bay.
• The transfer zones, should have yellow or white cross-hatch road markings.
• Vehicular pathway to parking bay should not intersect with pedestrian pathway. If that
is not feasible, staff should be trained to assist persons with disability navigate
through the parking area
• Pathway from parking lot to the station should smoothened and obstacles such as
thresholds removed and marked with tactile blocks to ensure smooth transit for all.
• Directional signage indicating the accessible parking facility should be provided at all
entrances. Signpost should be provided as per universal standards at the parking and
on the path leading to the parking
• Alighting point for A entrance need to have prominent signages. Pathway should be
smooth with no en-route obstructions such as water pipes
• Alighting for B1 entrance can be provided in front of the ramped entrance. This has
to be signposted and the level difference and bollards in the pathway to be addressed
• A tactile path can be provided from the accessible parking bays right up to the
station entrance. Wherever the path crosses with vehicular way, a warning block
Recommendation – Alighting @ B1 Entrance
Entrance B1
- Bollards can be removed to convert the area between the ramp and bollards a safe alighting point
- Level difference between the road and pedestrian pathway leading to station entrance is to be
addressed
(IE)
environment

machine, AFC
environment

machine, AFC

Summary Finding – Vertical
• Station has 3 levels : Street level, Mezzanine level/ Link Bridge, Platform level. Stairs
are provided connecting these
1) Street level  Mezzanine level (unpaid area)  Platform level
2) Platform level  Link bridge 2 (paid area) . Bridge 2 connects the two platform
3) Emergency staircases (covered under Fire Exit and Evacuation)
• Following common observations seen
– Adequately wide steps (over 2700mm) with handrails present either on one
side or not at all
– Handrails are mounted on the top or bottom step and does not extend
300mm beyond the steps
– Tactile warning blocks to be installed 300 mm before the beginning and 300
mm after the end of each flight of steps
• Some staircases (Entrance to Mezzanine) have more than 13 risers in one flight run
Vertical Circulation – Stairs (Street level to Mezzanine)
Entrance A Entrance B1
- Tactile warning strips are not installed at a distance of 300mm from the stairs
- Handrails need to be extended 300 mm before the start and end of the stairs.
- A few staircases have 13 steps in the flight run
- Color contrasting strips not seen on the edge of the steps.
- Flooring is slippery
- Under-stair area at A entrance needs to be cordoned off to prevent crash hazard
Vertical Circulation – Stairs (Mezzanine to Platform level)
- Tactile warning strips is at a distance of 560 mm much beyond the recommended

- A few staircases have 13 steps in the flight run
- Colour contrasting strips not seen on the edge of the steps
Vertical Circulation – Stairs (Link Bridge to Platform Level)
Platform
40mm
Link
Bridge/Mezzanine
level
- Absence of tactile warning strip 300mm from the bottom and top of a flight of step
- Threshold of height 40 mm at the end of the stairs can cause tripping
- Colour contrasting strips on step edges are missing
- Handrails do not extended 300 mm at the top and bottom of the stairs
tread.
• Handrails should be placed at a height of 760mm and 900 mm and at a
distance of 50-100 mm from the wall.
• Drainage grating on the pathway leading to the staircase need to be
avoided
Summary finding – Elevator
There are two elevators one for each side – from Street Level to Platform
Common Observations -
• Dimension of the lift car is 1600x 1420mm; narrower than the
recommended specification of 1500mm x 1500mm
much of an issue
Vertical Circulation – Lift (Street Level to Platform)
Street Level Platform
- Tactile blocks at the Entrance lifts are placed at a distance ranging from 450 – 470mm more than the
- Tactile blocks should cover the entire width of the lift
- Call button does not contrast in colour with the background
1600mm
- Gap between lift and landing is 24 mm. Canes and crutches can get stuck
- Control panel does not contrast in colour
- Emergency instructions are at a height of 1600 -2200 mm and is on a reflective mirror making it
difficult to read
Summary Finding – Escalator
• Tactile pathway leading to the escalator is missing. Also, tactile warning at the
top and bottom of the escalator has not been provided
• No audio alert system present before the elevator start operating. Audio
beepers to alert persons with VI need to be installed
• Bollards found on the way to escalator immediately in front of it
- Tactile pathway leading to the escalator is missing. Also, tactile warning at the top and bottom
of the escalator has not been provided
- No audio alert system present before the elevator starts operating. Audio beepers to alert
persons with VI need to be installed
cane users
Lift Lobby
Escalator
environment

machine, AFC
• There are two parallel railway tracks. Platform is segregated as 1 & 2 and
both are similar
been provided
accessible coaches
users
• Braille signage has not been provided. Making it difficult for person with
visual impairment to identify each of the platform and other facilities as
well
• All through the stations guiding blocks have been provided along this route
: Street lobby  Lift  Ticket counter / AFC gate  Few designated
coaches
• There is inadequate signage leading passengers to emergency exit
- Slippery flooring is a potential slip hazard

- Gratings in the middle of the tactile path can cause a trip hazard for cane and crutch users.
- Columns or pillars does not colour contrasting bands making it difficult to locate by persons with low vision
- Tactile guiding path to the seating area is missing

- Guiding block around the seating area has not been provided
- Grab bars on the side can help people get support when they are sitting
- Seat height is more than the recommended height of 480mm
• Dot-type tactile warning strips 600 mm from the edge of the platform to be
provided
coach
– Platform level : (1) Lift to Ticket Counter, (2) Lift to drinking water, (3)
Lift to washroom, (4) Ticket counter to drinking water, washroom (5)
steps and escalator to a few identified coaches including the accessible
• Drainage grating not to be in the tactile pathway as it could be a trip
hazard. If it is unavoidable, cover the part of grating that converges with
the tactile pathway
Summary Finding – Link Bridge
• Link Bridge Connectors enable passengers to cross over from Platform 1
and 2.
• This can be done by the passengers from the entrance level (Unpaid Area)
or from the Platform Levels (Paid Area).
• Details are given in the following slides :
– Link bridge 1 (unpaid area – connecting from the entrance via
mezzanine level)
– Link Bridge 2 (paid area - connecting from platforms via the mezzanine
level)
• Link bridge 1 flooring is slippery
• Link bridge 2 does not have tactile pathway making it difficult for cane
users to navigate independently
• Drainage grating is parallel to the route of travel and could be a trip hazard
• Absence of lift connectivity makes it difficult for persons with disabilities
(especially wheelchair users) to crossover between platforms
Link Bridge -1(Unpaid Area)
Mezzanine Floor Level has a link bridge connecting platforms 1 and 2 (via the unpaid area).
- Gratings parallelly placed in the path of travel can cause canes and crutches to get stuck
- Break in tactile guidance - grill grate seen in between
Link Bridge 2 (Paid Area)
2
1
Mezzanine
level
- Inaccessible for wheelchair users as access to the bridge is through stairs

- Gratings in the path of travel can cause canes and crutches to get stuck
- Emergency exit entrance and stairs to link bridge are adjacent. Directional signage for emergency exit is placed right
in front of the link-bridge and can be confusing for commuters. There is no clear signage pointing to the link-bridge
Recommendation – Link Bridge
• Flooring of link bridge 1 is slippery. Recommended to use an anti skid
coating of material to make it non slippery and reduce reflectiveness
• Link bridge 2 to be provided with tactile pathway to help cane users to
navigate independently
• Drainage gratings should be perpendicular to the route of travel with a gap
of less than 12mm
• Tactile directional signage indicating platform number and the entrance
name to be prominently displayed
environment

machine, AFC
Summary – Ticket Counter
• It is prominent and easily identifiable
difficult
• Live assistance is provided on a need basis at the counter, to assist persons as
required. Though the staff at the counter was helpful they were not familiar
with sign language
Ticket Counter
- High counters (1060 mm) and absence of knee recess, inhibits access for wheelchair users
- Absence of tactile guidance to the ticket counters makes independent access for persons with vision impairment
difficult
- Induction loop unit to aid people with hearing impairments has not been provided at the counter. Speaker is
installed at a height of 1360 mm
wheelchair users
person
issue
Platform -1
Platform -2
- Control panel has touch screen buttons which are placed high (between 1000 - 1200 mm). Coin
slot is unreachable for WC users at a height of 1400 mm. But the other receipt and cash slots are
within 1200 mm height from floor.
1200 mm
disability
on wheelchair
• The coin slot on top of the gate is at a height of 1090 mm. Reachable but
can only be seen with difficulty. Tap token and insertion slot can be placed
on the front instead of at the top
AFC Gate
• Glasses are kept low 400 mm from the floor and therefore are difficult to
access
Drinking Water – Platform
1 2
1520 mm
- Tactile guidance to the water unit not installed

- Platform 1 – Water unit is reachable at a height of 700 mm; Glasses are kept at a height of 400 mm
from the floor - too low (should be kept at over 750mm). Also no signage placed
- Platform 2 - water unit is installed too high, making it unreachable for wheelchair users. (> 1200 mm)
• Some drinking water units are not fully accessible for persons with disabilities.
High water units need to be lowered to enable access for wheelchair users.
environment

machine, AFC
• A unisex accessible toilet has been provided on both platforms 1 and 2.
• Tactile pathway leading to the toilet block is missing
• Entrance to the toilet block is through a large two leaf door - which is
heavy, but is currently kept open.
• Toilet door opens inwards with door pull bar handle. Horizontal bar
900mm from the floor and Vertical bar's lower edge 990mm from the
floor
• Door latches cannot be opened from outside
• Signage are present at the entrance is placed on the door which is kept
open so not visible
• Toilet dimension is as per the recommended specification and is of
2280mm X 3000mm and 2100 X 2800mm
• Adequate clear floor space of at least 1800*1800 mm needed before the
WC and Wash basin. Currently it’s provided with the measurement of
1500 X 2200mm
• Grab bar at the height of 700mm. Need to place at the right height.
• WC seat height is400mm and front edge seat projects 650mm from the
rear(as against seat height of 450mm& front edge of 750mm)
• WC is at a distance of 840mm from the adjacent wall
• Not one of the urinals have grab bars installed on each side and in the
Toilet Pathway - Platform 1
- Directional signage to the toilet is installed, but lack of availability in a tactile format makes access difficult for
- Absence of tactile pathway guiding persons to the toilet block have not been provided
- Door to the toilet block section is heavy but has been left open
Toilet Pathway Platform 1
- Door width is 860 mm (lower than the recommended 900 mm)

- Vertical and horizontal hand bars provided, (800 mm recommended). Distance of 130 mm from the edge of the door
will enable easy holding of the handle
- Absence of accessible signage on the door makes it difficult for persons with vision impairment to identify the toilet
- Door is inward opening which can be a hindrance for exit of wheelchair users and for evacuation in case of
emergency
Toilet - Platform 1
1030mm
50mm
700mm
- Transfer space near the WC is insufficient for transfer due to placement of fixed grab bars on the sides (inhibit
access for WC users
- Water jet placed behind and tissue dispensers placed too far from WC CENTRE (>500MM) are not easily
accessible
- Flush is of push type and is placed beyond the recommended height of 1000mm
Toilet – Platform 1
- Push type faucets of the washbasin are difficult to use, for persons with limited motor control. Lever
and automatic type faucets are easier to use.
- Alarms and emergency buttons are missing
Toilet – Platform 1
- Handle bars near the hand dryer and tissue dispenser can
block access
- Tissue roll is placed too high for access
Urinals – Platform 1
- No grab bars present in the urinal for use of ambulant persons with
disability
- Rim of the urinals is at a height of 700 mm making it difficult for persons
with disability to access
Toilet Pathway Platform 2
- Directional signage to the toilet is installed, but no pictogram which is required as per guidelines. Also lack of
availability in a tactile format makes access difficult for persons with vision impairment
- Absence of tactile pathway guiding persons to the toilet block have not been provided
- Door is heavy but kept open hence it will not be a problem for access for persons with disabilities.
Toilet - Platform 2
- Door width is 860 mm (lower than the recommended 900 mm)

- Vertical and horizontal hand bars provided (800 mm recommended)
- Absence of accessible signage on the door makes it difficult for persons with vision impairment to identify the
toilet
- Door is inward opening which can be a hindrance for exit of wheelchair users and for evacuation in case of
emergency
Toilet - Platform 2
- Transfer space near the WC is insufficient for transfer due to placement of fixed grab bars on the sides
- Water jet is not easily accessible
- Flush is of push type which is difficult for persons with limited motor movements to use
- Visual and emergency alarms need to be installed to alert in case of an emergency
Toilet - Platform 2
1
2
- Push type faucets of the washbasin are difficult to use, for persons with limited motor control. Lever and
automatic type faucets are easier to use.
- Grab bar on the side in pic 2 inhibits access
Toilet - Platform 2
Inappropriately placed handle bars near the hand dryer can

block access.
Toilet - Platform 2
- No grab bars present in the urinal for use of ambulant persons with disability
- Rim of the urinals is at a height of 700 mm making it difficult for persons with
disability to access
locate. Signage needs to be installed with Braille and raised lettering to make it
easily identifiable to persons with vision impairment
• Tactile pathway leading to toilet has to be provided for ease of navigation
• Door has to be of recommended specification and has to be either an outward
opening or a sliding door
• Grab bars are fixed and need to be removed to enable transfer. Hinged grab
bars on the sides at specified distance will enable access for all. Grab bars to
have a diameter of not more than 38mm
• WC need to be remounted at a distance of 450-500mm from the adjacent wall
• Water jet needs to be easily reachable.
• Grab bars provided in front of the wash basin and bottom of the dryer can act
as a barrier
• Emergency button and visual alarms are missing. Locks need to be easy to use
and release from the outside
environment

machine, AFC
Good colour contrast
recommended that directional signage seen across the station be evaluated to ensure that all important facilities
are covered – eg. Ticket counter, water unit, seating area, emergency exit etc.
- Signages have not been appropriately installed at a height of 900-1500 mm on the wall and hanging signages are
installed at appropriate height
1 2
- Identification provided are non-tactile making it inaccessible to sightless person

- Signage provided should be of bright colour contrast - white symbol on grey background is difficult to read
- Platform signage is placed at appropriate height, however drainage grating in front of it does not provide a
clear floor space making it difficult for persons with disability to approach the signage
- Toilet signage is placed beyond the recommended height of 1400-1600mm
1 2
1
- Having information signages which are a combination of visual and text is a good practice and makes it
easy to identify for all. Same practice can be followed for all signages across the station
- Fonts used on signages (pic 2,3) are clear but preferable if it is consistent across the station to ease
readability for different passengers with different needs
- Font size on signage in pic 1 is smaller than the recommended specification of minimum 15mm
persons with VI
environment
Evacuation
ramps
Evacuation
the egress route on both sides is the same. Step-free route is not available
• Exit door to emergency staircase does not contrast in colour with the
background making it difficult for low vision person to locate. Additionally,
it is heavy and difficult to open for persons with ambulatory disabilities.
• Drainage grating found in front of the exit door is a trip hazard
available at the platform level
routes and exit area is not available
• Medical stretcher which doesn’t have adjustment flexibility is available
Vertical Circulation - Emergency Exit
- Door is heavy. Should be ensured that the door can be safely and securely kept open during
egress
- Emergency release button is placed beyond 1200mm making it beyond comfortable reach of
wheelchair users
Vertical Circulation - Emergency Stairs from Platform 1
- Absence of tactile guidance along the evacuation route hinders access for persons with vision impairment
- Emergency door open button is placed at a height of 1230mm (max height 1200mm) and there is a small step
that inhibits easy access
- Grating in front of the emergency exit should be avoided as canes and crutches can get stuck.
- Threshold of 50m at the emergency door entrance inhibit access for cane user
Emergency Call Buttons
1 2
1360 mm
- Gratings on the platform will inhibit outreach to emergency buttons

- Emergency train stop button (Pic 1) and Emergency Call button (Pic 2) are installed high making it difficult to
reach. Should be at a height lower than 1200 mm
- Clear floor space area has not been provided to approach the emergency buttons
- Emergency stop button should also be clearly color contrasted against the background wall for easy identification
Vertical Circulation - Emergency Stairs from Platform 2
- Absence of color contrasting strip on step

- Absence of tactile warning strips at a distance of 300mm from the beginning and end of steps
and on landings
- Handrails are present on one side only and don’t extend 300 mm beyond the steps
Vertical Circulation - Emergency Exit connects street
- Station A – Heavy door and a step at the exit point of the door makes evacuation difficult
- Step at the exit point does not contrast in colour
- No signages provided on the path leading to street on exit
Other facilities - AT
- Tactile guiding path to the ATM not provided to enable access for persons with vision impairment
- Door is inward opening which makes access for wheelchair users difficult

Mannadi Metro Station, Chennai
05 November , 2020
Audit Details
Location Mannadi Station, Chennai
Type of station and use Under ground station | Public Transport
5 entrances. A1 and B1 have ramped entry in
addition to stepped entry. B2 is the
Description inaccessible entrance

Audit Team shesh, and Ms. Mary (Wheelchair users)
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Mannadi Station Layout
Map indicating the presence of Mannadi Station in Chennai Metro Map (Pic 1) and layout of the station (Pic 2) are
observed. However , the design and placement of the map is not as per accessibility needs
Main Entrance
• Station has 5 entrances ; all within100 m walking distance from the bus stop.
This is not a well defined bus stop with proper signage and seating. The bus
stops haphazardly on the road
– A1 (CMRL complex entry + ramp), A1 (road-side entry + steps)
– B1 (road-side entry + steps), B1 (CMRL complex entry + ramp) , B2
(road-side entry + steps)
– Level difference between the road and footpath has not been addressed
– No well defined footpath connecting the bus stop to the station .
Pedestrians walk on the road , adjoining the footpath . Simultaneous
movement of pedestrians and vehicles on the road makes it accident
prone
– Absence of tactile guidance/warning tiles along the pathway makes it
difficult for cane user to navigate. .
Main Entrance
– En-route obstructions – Haphazardly parked vehicles on the road ,
narrow bollards (460-480 mm) etc
– Steep kerb ramp at the station entrance B1 makes independent navigation
of wheelchair users difficult
• No directional signage has been provided prominently at the bus stand and at
the CMRL complex entrance
accessible entrance
Approach to A1Station (Staircase Entrance) from Bus Stop
Way to
Ramp
Bus Stop to station
- Bus stop is more then 100m from A1 entrance ( ramp, accessible)

- Level difference between the road and footpath forcing pedestrian to walk on the road , adjoining the
footpath .
- Haphazardly parked vehicles near the footpath , incl. footpath entrance and staircase entrance
- Absence of tactile guidance/warning tiles along the travel path
- A1 entrance steps do not have colour contrasting edges
Approach to A1Station (Ramp Entrance) Via Stepped
Entrance
Way to
Ramp
A1 Stepped
Entrance
- Narrowly placed bollards (<900mm) makes entry of crutch users difficult

- Level difference between the road and pathway makes entry to ramp inaccessible for wheelchair users via the road-
side
- Way to ramp intersects with parking area and vehicular traffic to and from the parking
Entrance to A1 Station (Ramp Entrance)
- L-shaped ramp having a steep first level ramp gradient (1:11)

- Tactile warning blocks have not been installed 300mm from the top, bottom and landings of ramp
- Floor surface is slippery and glary and not well illuminated post sunset
Entrance to A1 Ramped Entrance
First Level Ramp Second Level Ramp
- L-shaped ramp having a steep first level ramp gradient (1:11)

- Saw-tooth tiling causes vibration to wheelchair users
- Handrails do not extend 300mm beyond the ramp. At the top, it ends in the wall making it confusing for cane
user
- Open glass door does not have a colour contrasted edges
Approach to B1 (Ramped Entrance) from Bus Stop
Bus Stop to
station
- Bus stop leads to the ramped entrance . Approach includes road crossing
- Approach to the ramped entrance is via CMRL gate entrance which is used by both pedestrians and vehicles
with no pedestrian path defined
- Slope connecting the road to the footpath has a steep gradient > 1:7 making it difficult for persons with
disability to navigate independently
- Presence of speed breaker further restricts access .
Entrance to B1 (Ramp Entrance)
- Ramp width is not appropriate for the height ( ~ 1470mm ; standard 1800mm for height >750mm)
- Handrails do not extend 300mm beyond the ramp at the bottom and top. At the top bottom level handrail is
broken / loose
- Deep grooves in the ramp make smooth movement difficult for wheelchair users
- Open glass door edges is not visually apparent
Approach to B2 Entrance (Staircase Entrance)
- There is no accessible pedestrian pathway connecting B1 entrance with the bus stop
- Haphazardly parked vehicles near the footpath , incl. footpath entrance and staircase entrance
- Absence tactile guidance/warning tiles along the travel path
- En-route obstructions – unguarded sign posts , dustbins, etc.
• Kerb ramps should be provided to address the level difference between road and
pathway leading to the station entrance and should be gentle and wide enough
for easy access of wheelchair users, crutch users, etc.
• Pathways from parking lots, road, bus stops should be smooth and continuous
and kept free of obstacles such as parked vehciles
• Bollards should be widened to 900mm for passage of crutch users
• For the accessible entrance, tactile path can be considered from road, parking lot
and near bus-stop into the station; providing independent access to persons
• Signage is present before the accessible entrances A1 and B1 but they need to
be easily viewable to passengers from the road side. Tactile signage at a
easy to access. Handrails need to be installed 300 mm before the start and end
of steps
before the start and end of the ramp
• Handrails should be continuous
surroundings.
• B2, B1,A1 have stepped entrances leading into the station.
incorporated to make the stations largely accessible for persons with mild
to moderate disability.
• Signage leading from these stations to the accessible stations should be
visibly displayed and be provided in accessible formats
• Points of inaccessibility noted are given below
– Handrails are not provided on both sides and do not extended 300
– Glass doors do not have colour manifestation
B1 Stepped Entrance
- Absence of tactile warning strip at the bottom and top of the step
- Contrasting strips at the step edges are also missing
- Handrails provided on both sides and in the middle a) present at only 1 level b) do not extend 300mm at the
beginning and end of steps
Stepped entrance of the station – A1 , B1 and B2 were checked to make the
– Accessible signage to the nearest accessible entrance need to be provided.
Signage should be prominent displayed and preferably be in a specific format -
navy blue with white symbol and of the dimensions 1000*1000 mm. Visual,
mm before the start and end of the steps ; at 2 levels 760mm and 900mm
– Material of handrails should be such that it does not get excessively heated
– Warning strips at the start and end of the stairs and color strips at the edge
of the steps is a must
warning strips
– Adding kerb ramps and smoothing access to station will enable access for
many
environments

presented

Main Entrance
Pathway Alighting
• Parking
– While vehicles are parked haphazardly across the campus – near B1
step, A1 Ramp and step, and B2 ; dedicated parking for PwD is
observed near B1 ramp entrance . Accessible parking bay is monitored
to ensure rightful use of the space
– The space allocated is demarcated and represented with pictorial
signage. It is 3400*2950 mm (standard 3600 x 6000mm)
– Accessible parking space ~ 30 m from the accessible entrance
– There is no indication of the reserved parking for PwD at the
approach and entrance of the parking lot. Signage indicating presence
of accessible parking is inappropriate
road markings
insufficiently lit
• Alighting
– Closed gate and bollards restrict easy alighting in front of Ramp A1
– Alighting in front of B1 Ramp is allowed , which enables easy access .
However , the alighting point is not clearly demarcated with
designated, signposted alighting for persons with disability.
– For other entrances (A1 , B1, B2 steps) , typically alighting is in front of
the station on the road which is accident prone
– Other common issues across entrances –
▪ Level difference of riser makes it difficult for persons with
disability to navigate independently
▪ Haphazardly parked vehicles on the road restrict access
▪ Absence of tactile pathway from alighting point leading to
the entrance makes movement a challenge
Parking at B1(Ramp) Station
4 wheeler 2 wheeler
- The space is defined with accessibility signage on the wall but is not appropriately cordoned off
with demarcations on the floor
- Dimension of the bay is less than the standard with no space on the side / rear for transfer
- Tactile pathway from the alighting point to the ramped entrance has not been provided
Alighting – Step Entrance (A1 and B2)
B2 – Step Entrance
A1 – Step Entrance
₋ There is no demarcated alighting point. Everyone alights on the road in front of the station
₋ Level difference of riser makes it difficult for persons with disability to navigate independently
₋ Haphazardly parked vehicles on the road restrict access
₋ Absence of tactile pathway from alighting point leading to the entrance makes movement a challenge
Parking
• Space need to be provided for accessible parking close to A1 and B1 ramp
entrance. Appropriate signage (in line with the international symbol of
vehicle onto the wheelchair. Two accessible parking bay should be provided for
every 25 bays in a parking lot.
• Directional signage indicating the accessible parking facility should be provided at
all entrances. Signpost should be provided as per universal standards at the
parking and on the path leading to the parking
• A tactile path should be provided from the accessible parking lot and alighting
• Alighting point for persons with disability should be signposted. It should not be
in line of traffic. Tactile floor guidance to the accessible entrance provides
additional, independent mobility for persons with vision impairment
Alighting
– For stepped entrance, alighting point can be on the shoulder of the road
away from the traffic lane within 30 m. Alighting area should also be a)
signposted b) cleared of vehicles c) with level difference (between road and
pedestrian pathway) adequately addressed with gentle gradient.
– For A1 Ramp entrance –
• Bollards need to be removed, side gates can be kept open for PwD
• Alighting point can be designated near to the ramp by creating space by
removing side vehicles
• Additionally, a staff can be posted at this entrance to monitor the traffic
flow.
– For B1 Ramp entrance –
• Gentle kerb ramp along with smoothened speed breaker from the side will
enable access for wheelchair user to the ramp
• Alighting point can be designated near to the ramp by creating and
signposting space
• Additionally, a staff can be posted at this entrance to monitor the traffic
flow.
Recommended Alighting at A1 Ramp
- Gates need to be opened and barricades (Pic 1) need to be removed to allow direct entry of persons with
disability up to the ramp
- Space near the ramp (Pic 2) need to be cleared of parked vehicles and appropriate sign posts need to be
installed to enable alighting at A1
Recommended Alighting at B1 Ramp
- Kerb ramp with gentle gradient and leveled speed breaker from the side will enable access for wheelchair user to
the ramp
- Space near the ramp need to be cleared of parked vehicles and appropriate sign posts need to be installed to
enable alighting at B1
(IE)
environment
• Coach

machine, AFC

environment

machine, AFC

mm and tread 300 mm
• Most steps have handrail on both sides but they need to extend to 300
mm before the start and end of the steps and curve back in accordance
with section on handrails.
• Color contrasting strips at the edge of the steps is missing
• Surface of the staircase is glary and slippery
⁻ Directional signage provided is not in accessible formats

- Tactile warning strips has not been provided at the bottom, top, and landing of the staircase
- Handrails do not extend 300mm beyond the staircase at the bottom
- Color contrasting strips is absent at each steps edge
- Under staircase area has been cordoned off which is a good practice
⁻ Directional signage provided is not in accessible formats

- Tactile warning strips (covering the width of the staircase) is provided at the top and bottom of the
stairs but not on the landings
- Color contrasting strips is absent at each steps edge
- Under staircase area is not covered which can be a accident prone for users
• Colour strips at the edge of the steps are a must as they enable easy
identification of the tread.
• Handrails should extend 300mm beyond the staircase at the top and the
bottom
• Under-stair area should be cordoned off
• There are four elevators across both levels – (1) Two elevators from street
level to Concourse and (2) Two elevator from Concourse to Platform
• Dimensions of the lift car is small (1440 * 1340mm) and not in compliance with
Vertical Circulation - Lift (concourse to platform)
₋ Lift panel does not contrast in color with the adjacent wall
₋ Gap between lift and landing is approximately 25 mm which is more than the recommended
₋ Lift cart is smaller than the recommended dimension ( 1440*1320 mm ; standard 1500*1500mm)
₋ Handrails do not contrast in color from the background wall and the floor
₋ Emergency information is mounted high (1460mm-1890 mm) and on a reflective material with inappropriate
font size making it inaccessible to person with low vision
₋ Control panel buttons do not contrast with the background
Lift Lobby -
Escalator
environment

machine, AFC
impairment
available
reflective

- While tactile strips are provided 600mm before the track edge, well designed warning blocks are missing
620mm
460mm
₋ Seating area is provided but does not have a guiding block around it . While the height of the seating is
appropriate and provision of hand rest provides additional support , this seating is not best suited for persons
with different ambulatory
70mm
- Gap between the platform and coach is 70mm and could be a trip hazard for
cane users. Further , level difference between the coach and station ~ 50mm ,
makes it difficult for wheelchair user to access coach independently
coach
platform lift
environment

machine, AFC
wheelchair users
font and color.
as required
Ticket Counter
1050mm

⁻ Induction loop unit to aid people with hearing impairments has not been provided at the counter -
Informational signages present are not in the accessible format
should be sensitised to provide basic assistance to persons with disability
wheelchair users
issue
1390 mm
₋ Control buttons are on a touch screen (i) making it inaccessible for

person with visual impairment (ii) at height of 1200 – 1400 mm beyond
comfortable reach wheelchair users . For eg - Coin slot is at a height of
1390mm
₋ Information pertaining to fares is designed and placed inaccessibly
1200 mm
have braille marking and embossements
disability
• One AFC gate is made wide enough for wheelchair access (920mm)
wheelchair user (1200mm)
all times
AFC Gate
1200 mm
₋ Coin/ card slot is at 1200 mm and may be uncomfortable for wheelchair user
₋ Tactile pavers have not been provided on both sides of the AFC gate
• Tactile guidance has not been provided leading to the drinking unit
• Water fountain has been provided which is not easily accessible for
wheelchair users
Drinking Water Unit
1300 mm
900 mm
₋ The water unit is designed and placed appropriately with sufficient knee recess and comfortable reach
• Drinking water unit is not fully accessible for persons with disability.
• In addition to the water fountain, a drinking unit with lever type tap also need
to be provided for the easy use of persons with upper limb mobility
impairment
environment

machine, AFC
• One unisex accessible toilet is provided at the concourse level , near A1 lift
• No guiding path to the toilet has been provided
color contrasts
• The washroom size is as per recommendation (2500*2100 mm ; standard
2200x2000mm) . Clear maneuvering space of 1800mm x 1800mm in front of
the water closet and wash basin is missing
non-disabled person
Toilet Pathway
- Non-tactile signage has been pasted on the door leading to washroom

- There is a gradient leading towards accessible washroom . In general , slopes in travel path should be
avoided and if unavoidable , handrails should be provided on the side to enable comfortable access
- No Tactile pathway to the toilet section has been provided.
Toilet Door
⁻ The door is inward opening. While ideally the door should be outward opening
⁻ Handle height 1060mm. Ideally , the lower edge of the handle should be 800mm
⁻ Design and color contrasting of the signage is not appropriate ; thus making the information illegible
⁻ Signage is not in braille or raised alphabets. Height of sign is 1440-1670 mm ( standard 1400 -1600mm on the
adjoining wall)
Toilet - Interior
⁻ Presence of grab bar only on one side of WC makes it difficult for lateral transfer
⁻ Water jet is placed behind the WC , making it difficult to access
⁻ No accessibility features observed in design and placement of the washbasin and related accessories .
Toilet - Urinal
following features – height needs to be lowered (standard 430 mm) and grab
bars to be installed on both sides to allow comfortable access
• Gradient leading to the washroom should be provided with handrails on both
sides
• The toilet fittings should contrast in color with the floor and the walls of the
restroom to enable visual access for low vision persons.
environment
Evacuation
ramps
» Signage is placed high, making it difficult for wheelchair users to read
» Inconsistency seen in font sizes and types used on sign boards , they are
» Color contrasting of background and signs is not appropriate for reading
by persons with low vision
» Tactile and Braille signs are not available
- Absence of tactile feature on signages makes it inaccessible for Persons with visual impairment

Accessibility signage is not standard through the station
persons with VI
environment
Evacuation
ramps
Evacuation
• Emergency staircase is not maintained well.
• Refuge area has been provided
- Handrails need to be color contrasted from the wall and extended 300 mm beyond the start and end of steps.
- Handrails on one side is not grouted or turned downwards
- On RHS handrail is not continuous on the landing
- Door is heavy and difficult for persons with ambulatory disabilities to open independently. Lack of
color contrasting of the door with surrounding wall can make it difficult to identify for low vision
persons
- Signage as per universal guidelines specifications need to be installed through the exit route to
guide passengers out of the premise
- Emergency alarm and Train Stop Button have been installed at inappropriate height at Platform
Level
- Pic2 is the refuge area at the concourse level

- Pic 3 is the exit at street level from the emergency staircase via refuge area. Steps do not have colour contrast
strips
- Does not have a two-way communication
- No tactile guidance leading to the refuge area
- Signage as per universal guidelines specifications is not installed through the exit route to guide passengers out
of the premise. Additionally the signage on the wall leading to refuge area is non-tactile
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station
– Evacuation plans must call out the refuge area and assembly point
Meenambakkam Metro Station, Chennai
September, 2020
Audit Details
Location Meenambakkam Station, Chennai

4 entrances. A1, A2 on one side and B1,B2 on
the other side of the road. Of these B2 and A2
Description are the designated accessible entrances
Audit Team shesh, Ms.Mary (Wheelchair users)
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Meenambakkam Route Layout
A map indicating all the metro stations of

CMRL is observed
Layout map for Meenambakkam Station
indicating important points in the station
including accessible entrance is not observed
near the entrance
Main Entrance
• Station has 4 entrances ; two on each side of the road
– A1 Entrance (road-side entry +steps), A2 Entrance (road-side entry +
ramp)
– B1 Entrance (road-side entry + steps), B2 Entrance (road-side entry +
ramp)
station entrance is inaccessible due to
– Level difference encountered are 1) street level to pedestrian pathway 2)
Pathway to the station entrance.
– Steep kerb ramp with no handrails on the side to access footpath
accessible entrance
Main Entrance
• Station has 4 entrances ; two on each side of the road and within less than
100 m walking distance from the bus stop
• Accessible entrance comprising of ramp is present on both sides of the road
and leads directly to the elevator . However path leading to this accessible
entrance has several obstructions , making comfortable access a challenge.
Further , there are no accessible signages , along the path indicating the
presence of accessible entrance
Entrances –A2 & B2 (ramp , accessible ) ; A1, B1 (stairs , inaccessible)
– Level difference between the street and pedestrian pathway leading to the
station entrance
– Steep kerb ramp
Main Entrance
• Tactile warning tiles are absent both at the bottom and top of the ramps
• Ramp at A2 entrance has gradient (~ 1:11) that is too steep for comfortable
access of wheelchair users
• Ramp at B2 entrance has a steep gradient of 1:10 making independent access
of wheelchair users difficult
• Handrails don’t project 300 mm beyond the top and bottom of ramps
accessible entrance
• A signage in prominent places including bus stop indicating how passengers
can navigate to the accessible entrance is missing
Approach to A1& A2 entrance from bus stop
A1
Bus stop
A2
Bus stop
Pathway from bus stop to entrance A1 and A2 is inaccessible due to

- threshold of 280mm between the road and pedestrian pathway
- haphazardly parked vehicles on the pathway
- no tactile guidance/warning tiles along the travel path
- en-rote obstructions – Pillars, lamp post
- Slippery pathway especially during rains
- Absence of tactile pathway leading to the station entrance
Approach to A2 Station
₋ Absence of signage to indicate the location of the ramped entrance may make it difficult for users to identify it
as it goes unnoticed due to the presence of a pillar and parked vehicles .
₋ Absence of tactile pathway leading to the ramp
A2 Entrance
- Ramp leading to the entrance has a steep gradient (~ 1:11) than the recommended specification
- Tactile warning blocks have not been installed 300mm from the top and bottom
- Handrails are provided at appropriate height but do not extend 300mm beyond the ramp at the bottom. On
the top, handrails end in a wall which would be confusing for a person with vision impairment
Approach to B1 and B2 entrance from bus stop
B2
B1
Bus stop
₋ Bus stop is less than 30m distance from the B1 entrance and approx. 100m from B2 entrance with no resting
space
₋ Though the seats are of appropriate height , a few with armrest would have been preferred , especially for
crutches / caliper users
Approach to B1 and B2 via bus stop
There is no accessible pedestrian pathway connecting B1 and B2 entrance with the bus stop . Though a footpath
has been provided , it is inaccessible due to the following reasons -
- step (~ 280mm) connecting road to footpath
- no tactile guidance/warning tiles along the travel path
- Plants, transformer box, wires etc intersect pedestrian pathway
- Water accumulates along the travel path during rains , which is a slip hazard for pedestrians
Approach to B2 Entrance from bus stop
Phase 2 Visit – December , 2020

Phase 1 Visit– September , 2020
Phase 2 Visit – December , 2020
Level difference was replaced by a smooth kerb ramp before our second phase visit in December . While this
enables access for wheelchair users , the following has not been addressed
- Tactile warning strip at the top of the ramp along with guidance block to the ramp is absent
- If this is the alighting point, it needs to be properly signposted and kerb ramp be marked clearly
B2 Entrance
- Ramp is steep ( 1:10 ; ideal dimension 1:15)

- Tactile warning blocks have not been installed at the top, bottom and landings of each ramp run in external
environment
- Handrails are provided only on one side and it does not extend 300mm beyond the ramp
- Saw-tooth tiling is not recommended
• Pathway from road, bus stops (especially A2 entrance which is at a distance
of less than 30m)should be smooth and continuous and be cleared of
haphazardly parked vehicles and be made non-slippery
• Proper measures need to be incorporated to avoid water collection near
the footpath leading to the entrances
• Ramp should be of gentle gradient of 1:12 to allow for independent

access of wheelchair users
• Ramp should be provided with handrails on both sides and should
extend beyond 300 mm before the start and end of the ramp
• Handrails should not end in a wall as it could be confusing and be a
bump hazard
• A3,A2 are stepped entrances leading into the station.
– Accessible signage to the nearest accessible entrance have not been
provided.
A1 Entrance
280 mm
₋ Absence of tactile guidance/warning tiles along the pathway makes it difficult for cane user to navigate.
₋ Threshold ~` 280 mm followed by steps with no handrail makes access a challenge for crutches and caliper users
₋ No colour contrasting strips at step edges
₋ Water accumulates near the footpath (on the road) during rains and this can be a hazard for people alighting
on the road
directional signage can be provided from A1 and B1 to the nearest
accessible entrance. Signage should be prominent displayed and preferably
access for many.
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– Accessible parking space is provided closer to accessible entrance (A2
, B2) on both sides of the metro station
– The space allocated is not demarcated specifically , but represented
with pictorial signage. It is not designed as per accessibility norms
indicating presence of accessible parking is inappropriate
– Only one designated parking bay for PwD - assigned for 2 wheeler and
not 4 wheeler. Parking area is congested and does not have adequate
space for parking and transferring. Space three-wheeler would require
is ~1600x2400mm
– Additionally, vehicular pathway to parking at A2 coincides with the
ramp entry making it hazardous
insufficiently lit
• Alighting
accident prone
not been provided
– Vehicular entry and exit into the parking intersects with the pedestrian
pathway to accessible entrance from parking area
To
Parking
To
Ramp
- The space is defied with accessibility signage on the wall but is not appropriately cordoned off with demarcations
on the floor. Parking space is not monitored to ensure rightful use
- Vehicular pathway intersect with ramp entry making it hazardous
Parking at B2 Station
- Only one slot assigned for two wheeler. No slot designated for 4 wheeler / modified wheeler
- The space is defined with accessibility signage on the wall but is not appropriately cordoned off with
demarcations on the floor.
Alighting at A1 & A2 Station
₋ No demarcated alighting point. Everyone alights on the road in front of the station
₋ Footpath in A1 has a riser making it difficult to navigate by person with disability
₋ Absence of tactile pathway from alighting point leading to the entrance makes movement a challenge
Alighting at B1 & B2 Station
₋ Level difference of riser makes it difficult for persons with disability to navigate independently
₋ Drainage around the alighting point is not appropriate , thus causing water to coagulate which is a
slip hazard
• Given the space constraint and that A2 parking route is same as the pathway
to ramp, it is suggested that the possibility of a valet parking be explored
• Owing to the space constraint valet parking can be considered for B2
parking as well. Else, the entire area to the right of the kerb ramp leading to
the ramped entrance be allocated as accessible parking
• Directional signage indicating the accessible parking facility should be
provided at all entrances. Signpost should be provided as per universal
standards at the parking and on the path leading to the parking
• A tactile path should be provided from the accessible parking lot and
alighting point right up to the ramped entry of the station
• Alighting point for persons with disability should be signposted. It should not
be in line of traffic. Tactile floor guidance to the accessible entrance provides
additional, independent mobility for persons with vision impairment
• Since the bus stops for B2 entrance is more than 30m from the entrance
with approach to station entrance having multiple inaccessible element, it is
explored
• Bus stop near the A2 entrance should be made accessible and the pathway
to A2 should be cleared of en-route obstacles and provided with tactile
pathway
(IE)
environment

machine, AFC

environment

machine, AFC

1) Station to concourse 2) Concourse to platform 3) Emergency Stairs
– Adequately wide steps (over 2000mm)
extend 300mm beyond the steps at 2 levels (900mm and 760mm)
Staircase – A1
Staircase – B1
⁻ No color contrasting strip on step edges

⁻ Tactile warning strip 300mm from the steps is absent
⁻ Handrails do not extend 300 mm beyond the top and bottom step
⁻ Slippery flooring makes travel a slip hazard
⁻ Handrails do not extend 300mm beyond the step edges at the top and bottom
⁻ Color contrasting strips absent at each steps edge . Absence of tactile warning strip 300mm
from the steps
⁻ Floor surface is slippery
⁻ Drainage on the pathway to steps is not recommended as it could be a trip hazard
tread.
• Handrails should be placed at a height of 760mm and 900 mm and at a
distance of 50-100 mm from the wall.
• Drainage grating on the pathway leading to the staircase need to be
avoided
Summary finding – Elevator
• Two types of lifts 1) Station to concourse 2) Concourse to platform.
Common Observations -
• Dimension of the lift car is narrower than the recommended specification of
1500mm x 1500mm
1200mm) , except the phone button which is placed at a height . However, the
phone gets activated when alarm button is pressed and hence not much of an
issue
• Lack of colour contrast of the handrail with the wall can make it unidentifiable
for persons with low vision
• Absence of a live attendant in the lift necessitates independent usage of the lift for
passengers with disability
30 mm
Concourse - Platform
₋ Lift panel does not contrast in color with the adjacent wall
12mm
₋ Handrails does not contrast in color from the background wall and the floor
₋ Emergency information is mounted high and on a reflective material with inappropriate font size
₋ Control panel does not contrast with the background to aid people with visual impairments.
₋ Information signage is non-tactile making it inaccessible
Lift Lobby -
• Lift door should be color contrasted from surrounding wall in order to be clearly
visible
• Lift lobby should have clear signage to indicate the level and preference notices.
environment

machine, AFC
• Platform is segregated as 1 & 2 . All platforms are accessible via lifts, stairs
impairment
available
reflective
• Ample seating space provided for passengers. However, they do not have
tactile blocks leading to it
₋ Drainage grating in front of the seating area is to be avoided as it can be a trip hazard
70mm
₋ Slippery flooring is a potential hazard

₋ Colour contrasting strip are provided 600mm before the track edge, well designed warning blocks are missing
₋ Gap between the platform and coach is 70mm and could be a trip hazard for cane users. Further , level difference
between the coach and station ~ 50mm , makes it difficult for wheelchair user to access coach independently
• Drainage grating ahead of the seating area is to be avoided
platform lift
stations, one can consider adding tactile paths from (1) steps to
accessible/few coaches, (2) coaches to close seating areas
environment

machine, AFC
wheelchair users
font and color.
as required
Ticket Counter
> 1000 mm

⁻ Induction loop unit to aid people with hearing impairments has not been provided at the counter
wheelchair users
issue
• Tactile pathway leading to vending machine has not been provided
₋ Knee recess area has not been provided for the ticket vending machine
₋ Control buttons are on a touch screen (i) making it inaccessible for person with visual impairment (ii) at
height of 1200 – 1400 mm beyond comfortable reach wheelchair users . For eg - Coin slot is at a height
of 1400mm
1200 mm
disability
on wheelchair
wheelchair user
all times
AFC Gate
~1100 mm
₋ AFC - Coin/ card slot is at 1100 mm and may be uncomfortable for wheelchair user
₋ Tactile pavers have not been provided on both sides of the AFC gate
₋ Signage provided is not of recommended colour contrast
• Tap is at a height of 1600mm making it beyond the reach of wheelchair
users
provided
Drinking Water Unit
~1600 mm
₋ The water unit is placed well above the reach of a wheelchair user
users.
environment

machine, AFC
• Guiding path to the toilet has been provided for cane users . The design of
the guiding path needs consideration
• Design of the ramp leading to the washroom is not appropriate as there is no
landing area in front of the door. Hence, there is fear of loosing balance and
slipping back for a wheelchair user
color contrasts
mm ; standard 2200x2000mm) . Clear maneuvering space for wheelchair user
is restricted
non-disabled person
• Design of the ramp leading to the washroom is not appropriate and there is
fear of loosing balance and slipping back for a wheelchair user
color contrasts
mm ; standard 2200x2000mm) . Clear maneuvering space of 1800mm x
1800mm in front of the water closet and wash basin is missing
non-disabled person
Toilet Pathway
~ 820 mm
- Tactile pathway to the toilet section has been provided. Gratings in tactile path are inappropriate
- Loosely placed mat is a trip hazard . It should ideally be flush with the flooring
- Tactile guiding strips should extend throughout the width of the ramp
- Absence of handrails on both sides of the ramp makes access a challenge . Ramp does not have a landing and is a
hazard
Toilet
⁻ The door is inward opening

⁻ Handle is at a height of 1100 - 1400 mm from the floor
⁻ Design and color contrasting of the signage is not appropriate ; thus making the information illegible
⁻ Signage is not in braille or raised alphabets
Toilet
~ 740 mm
~ 650 mm
⁻ Washroom is smaller than the recommended specification (2400*1900 mm ; standard 2200 x2000mm)
⁻ Placement of WC and grab bars is inappropriate and does not allow for lateral transfer
⁻ Handrails are thick and hence difficult to hold on to properly
⁻ Water jet is placed behind the WC , making it difficult to access
⁻ No accessibility features observed in design and placement of the washbasin and related accessories .
Urinal
None of the urinals are designed for people with ambulatory disability with the following features – height
lowered (standard 430 mm) and grab bars on both sides to allow comfortable access
• Ramp leading to the washroom has to be provided with handrails on both side.
Further , a platform needs to be provided at the end of the ramp where a
wheelchair user can park his wheelchair before opening the door
opening or sliding door. Outward opening door might prove to be difficult due
to the presence of a ramp. Hence, sliding door is recommended
• Hinge bar can be considered to provide place for lateral transfer
installed on both sides and in the front for support. Additionally, urinal should
have a clear floor space area in front of it
environment
Evacuation
ramps


Signage is not in accessible format – Font size is too small to enable comfortable read
persons with VI
environment
Evacuation
ramps
Evacuation
• Evacuation route is through emergency staircase that leads to the parking
area. Step free access route to exit the station is not available
• Emergency staircase is in open to sky and hence gets slippery during rains
• Exit door to emergency staircase does not contrast in colour with the
background making it difficult for low vision person to locate.
• Drainage grating found in front of the exit door is a trip hazard
• Medical stretcher which doesn’t have adjustment flexibility is available
- Handrails need to be color contrasted from the wall and extended 300 mm beyond the start and end of steps. Also,
they need to be placed at a height of 760-900 mm for ease of access
- Since the steps are not covered , they get wet and slippery during rain , which can be hazardous

- Signage as per universal guidelines specifications need to be installed through the exit route
to guide passengers out of the premise
Lack of color contrasting of the door with surrounding wall can make it difficult to identify
for low vision persons
- Drainage grating in front of the door is to be avoided as it can be a trip hazard
~ 1400 mm
Emergency alarm and train stop button are too high for access by
wheelchair users and need to be lowered
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station
– Drainage gratings along the pathway to be avoided

Nandanam Metro Station, Chennai
October, 2020
Audit Details
Location Nandanam Metro Station, Chennai
Date of visit 1910/2020
It is on the Blue line of the Chennai Metro. It has 7
entrances A1,A2,A3,B1,B2,B3,B4. A2, A3, and B4 on
Description one side and the rest on the other side of the road. Of
these 7 entrances, three are designated accessible
entrance – A3,B2,B3
Facility covered
etc. was assessed
Ms Anupriya and Mr Shashaank Awasthi from v-shesh,
Audit Team
Mr. Sathish Kumar (Wheelchair user)
Background



Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Nandanam Route Layout
Layout is not accurate. A1 has been marked as a designated accessible entrance. However, it has only stepped
entrance
Entrance
• Station has 7 entrances - A1, A2,A3, B1,B2,B3,B4 of which three are
designated as accessible entrance A3, B2, B3.
– A2 entrance (road-side entry + steps), A3 entrance (steps + ramped
entry under lock ), B4 entrance (road-side entry + steps)
– A1 entrance (road-side/drive-in entry + steps), B1 entrance (road-side
entry + steps), B2 entrance (ramped entry within the complex), B3
(road-side entry + ramp + steps)
accessible entrances
– Level difference between road and pedestrian pathway at the bus stop
forces persons with disability to use busy road to reach the station
entrance
– Exposed cables on the kerb ramp @ A3 entrance is a trip hazard
Entrance
– Inappropriate kerb ramps connecting the road to the pedestrian
pathway
– Free standing lamp post without any bands that contrasts visually with
the remainder of the post or column makes it difficult to locate for
– Broken tiles on the pathway can be a trip hazard for cane users
– Slippery footpath especially during rainy season can be a hazard for
cane/crutch users
of stations, but this is not in accessible format. – Audio, visual and tactile
signage recommended
• Both accessible entrances (A1 and B3) ramp gradient are steep making
Entrance
• Tactile warning tiles are absent both at the bottom and landing of the ramp
• Saw-tooth” tiling was observed which is not recommended for wheelchair
users as it causes vibration
• Handrails do not project 300 mm beyond the bottom of ramp
• Signage in prominent places indicating how passengers can navigate to the
Approach to A3 entrance
Steps
Locked gate
- Entrance A3 ramp entry is locked and cannot be accessed by wheelchair users

- Kerb ramp is inappropriate
- Absence of tactile strip and warning tiles through the footpath makes navigation difficult for cane users
- Level difference between bus stop and the road makes the commuters to use the busy road and parked
vehicles on the road can act as a barrier
A3 entrance
- Tactile warning strip is not provided at the top and bottom of the ramp
- Saw-tooth” tiling is not recommended for wheelchair users as it causes vibration
- Flooring is slippery especially during rains
- Handrails do not extend 300mm beyond the bottom of the ramp. At the top one of the handrails end in a wall
causing confusion to cane users
- Entrance is along a road (Chamiers Road) with heavy traffic flow

- Kerb ramp is not smooth and leveled making independent access of wheelchair users difficult
- Absence of tactile strip and warning tiles through the footpath makes navigation difficult for cane
users
- Footpath has uneven surface at various sections along the route and no signage leading to accessible
entrance
B2 entrance
Steps
- Ramp is slippery
- Tactile warning strips at the top and bottom of the ramp is missing
- Slippery pathway is a hazard especially for cane/crutch users

- Free standing lamp post with no colour contrasting band makes it difficult to locate for
- Absence of tactile pathway leading to the ramped entrance
B3 entrance
- Tactile warning strip not provided at the top and bottom of the ramp
- Saw-tooth” tiling is not recommended for wheelchair users as it causes
vibration
• Kerb ramp from external environment into station should be gentle for easy
access of wheelchair users, crutch users, etc.
• Handrails need to be installed 300 mm before the start and end of ramps
and handrails ending in a wall to be avoided
ramp and on landings
• Signage in accessible format should be installed to guide persons with
parking lot into the station providing independent access to persons with
vision impairment.
• “Saw-tooth” tiling to be avoided. Instead a smooth, anti-slip flooring to be
provided
during the day time inhibiting access for passengers
• A1,A2, B1, and B4 provide stepped entry to the station
• A3, B2 and B3 have been fully audited for accessibility for all persons with
disabilities. The other stations (A1, A2, B1, B4) are being checked for
observations which can be easily incorporated to make the stations largely
– Accessible signage to A3, B2 and B3 have not been provided.
but handrails need to be extended 300 mm at the bottom of the steps
leading to the station
warning strips
A2 entrance
- Handrails do not extend 300m at the bottom of the step

- Clearly contrasted colour strips at the edge of each step has not been provided.
- Absence of tactile warning at the start and end of the steps (and covering the width of the staircase) inhibits
- Directional signage in accessible formats (audio, tactile) guiding passengers to accessible stations is missing
B4 entrance
- Handrails do not extend 300m at the bottom of the step

- Absence of tactile warning at the start and end of the steps (and covering the width of the
staircase) inhibits access for persons with vision impairment.
- Directional signage in accessible formats (audio, tactile) guiding passengers to accessible
stations is missing
steps should extend to 300 mm at the bottom of the steps leading to the
station entrance.
access for many.
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– Entrance A1 - which is inaccessible as it has only stepped entry to the
station
– Entrance A3 - which is locked and hence cannot be accessed by
vehicles and wheelchair users
– Though there is adequate space, parking has not been provided for
persons with disabilities
• Alighting
– Tactile pathway from alighting point to entrance (steps/ramp) has not
been provided
Parking @ A1
- Entry to station via parking A1 is only via steps making it inaccessible

- Adequate space is available to allocate for accessible parking
Parking @ A3
Parking
Parking
- Entrance A3 is locked and currently not functional

- Adequate space available to allocate for accessible parking
Alighting
B2
B3
- No demarcated alighting point. Everyone alights on road in front of the station

- For B2 entrance alighting in front of the gate on a busy road
Recommendation - Parking & Alighting
• Parking at A3 to be made functional and adequate space be provided close
to the ramp
• Pick up and drop to be provided from A1 parking to the nearest accessible
entrance
• Directional signage to indicate accessible parking facility to be provided at all
entrances. Signpost as per universal standards at parking and on path leading
to the parking
Recommendation - Parking & Alighting
the shoulder of the road away from traffic
• Level difference between the foot path and road to be addressed with a firm,
smooth and gentle kerb ramp
• Alighting for B2 entrance can be provided close to the ramp inside the
station complex
(IE)
environment

machine, AFC
environment

machine, AFC

Emergency stairs.
• No accessible signage for directional for floor numbers
and 300 mm after the end of each flight of steps. However, staircase
from concourse to street level has tactile warning strips at the bottom
of the stairs
extend 300 mm beyond the steps
– Handrails do not contrast in colour with the background
Vertical Circulation – Stairs (Concourse to street level)

- Slippery flooring and gratings (at the end of stairs) are hazards
Vertical Circulation – Stairs (Platform to concourse)

- Absence of tactile warning strip on the landings of each flight of stairs
- Under-stair area has not been cordoned off
tread.
• Handrails (on both sides of the steps) should extend 300 mm at the top
and bottom of the steps.
• Warning blocks at a distance of 300 mm at the top and bottom of the
• Flooring should be made anti-skid
• Lifts connect – 1) Station to concourse (Has Jumbo lift) and 2) Concourse
to platform
• Dimension of most lift cars is 1590 * 1380mm which is narrower than the
recommended specification of 1500mm x 1500mm. However, dimension
of the Jumbo lift at B3 entrance is 1830 mm x 2050 mm
• Control buttons do not contrast in colour with the background
• Emergency instructions are installed too high (between 1600 x 2120) for
access
1200mm), except phone button which is placed at a height. However,
phone gets activated when alarm button is pressed to serve the purpose
~1600 mm
- Lift door does not contrast in colour with the adjacent frame
- Control panel does not contrast with the background which makes it difficult for people with visual
impairment to distinguish it easily
- Emergency information is placed beyond the recommended height making it difficult to access
- Absence of tactile warning strip in front of the lift
1600mm
- Lift door does not contrast in colour with the adjacent frame. Handrails do not contrast with the wall
- Emergency information is placed too high for comfortable access
the escalator
• There is no tactile warning block placed at the start or end of the elevator
- Tactile warning strips need to be installed 300 mm at the top and bottom of the escalator
- Emergency instructions provided are not tactile and of the accessible format
Needs to be bridged
Lift Lobby
• Control panel should be clearly color contrasted from the wall. Lift door
should be color contrasted from surrounding wall in order to be clearly visible
entire width of the lift and not just a portion of
Escalator
• Emergency information signage to be provided in accessible format
environment

machine, AFC
segregated as 1 & 2
– to the emergency staircase
• Platform flooring is slippery and could be a slip hazard especially for crutch
users
users
• Audio and visual signage have been provided, However, tactile signage to
indicate the platform number or the station name was missing
- Tactile pathway not provided from the steps to the platform
Horizontal Circulation – Seating area
- Guiding block around seats not installed.

- Accessible signage and tactile paths is not installed across the platform to guide people to
the seating area
coaches (where tactile path is present) to ensure that passengers are not too
close to the doors.
coach
and platform lift
escalator to accessible coach, (2) accessible coach to close seating areas,
(3) in front of automatic safety doors of coaches which have tactile paths
leading to it and tactile markers to indicate the wait points with social
distancing for the coaches.
environment

machine, AFC
wheelchair users
font and color.
language literate
inaccessible height
1280 mm
1090 mm

⁻ Ticket counter height is > 1090 mm making it difficult for wheelchair user to access
⁻ Glass pane at the ticket counter requires color manifestations and color at the edges of the glass window to
wheelchair users
wheelchair users
issue
• Tactile pathway leading to vending machine has not been provided
1400 mm
1200 mm
- Absence of tactile guidance pathway to assist independent navigation of cane users
1200 mm
disability
from the machine
wheelchair user
all times
• Tactile warning provided on both the sides of AFC
AFC gate
₋ AFC coin and card slot is placed at 1090 mm from the floor level and even though it is
accessible, it is above the comfortable reach for wheelchair user. It can be moved to the
front in order for it to be easily viewable by all
₋ Signage indicating the AFC for wheelchair users has been provided
provided
Drinking Water
- Taps are installed at the height (1090mm), but taps are of push type which can
restrict access for persons with limited motor movements
environment

machine, AFC
• External Doorway (740 mm) of unisex accessible toilet is less than the
recommended width of 900mm.
• Door opens outwards with door handle provided at 1040mm which is
beyond the reach of wheelchair users
• Signage outside the washroom is inaccessible - placement and color contrasts
• The washroom is smaller than recommended specification (3000 x 1550 mm;
standard 2200x2000mm). Clear maneuvering space of 1800mm x 1800mm in
front of the water closet and wash basin is missing
• Grab bars are inappropriately designed and placed
non-disabled person
• No urinals have grab bars in the front of the urinal to support ambulant
Toilet Pathway
External door
740 mm

- Design and placement of signage makes it inaccessible – non tactile, inappropriate color contrast
- Temporary door stopper in the form of stone or cylindrical object can be a trip hazard for cane users
- Width of the active leaf of double-leaf door is 740mm narrower than the recommended specification
Toilet Door
1040 mm
- Door opens outwards with door handle provided at 1040mm which is beyond the reach of wheelchair
users. Latch (opens from outside with key)
- Insufficient space beside the latch side of the doors
- Signage provided on the door is non-tactile and is mounted high
Toilet -Interior
⁻ Flush is placed behind the WC making it difficult to access

⁻ No accessibility features observed in design and placement of the washbasin and related accessories
Toilet - Urinal
700 mm
70 mm
- Rim of the urinal is placed at a height of 700mm from the floor

- Clear floor space area is not provided
locate.
• Emergency button and visual alarms are missing
• Toilet doorway should have an ideal width of 900mm for comfortable access of
crutch and wheelchair users
• Door has to be outward opening or of sliding type. Locks installed need to be
easily releasable from the outside
• Water jet needs to be provided front edge of the seat and at a height between
50 mm and 200 mm from the top of the water closet seat
environment

machine, AFC
• Absence of braille maps to guide users on tactile path, tactile signages at key points
across the station is an impediment for persons with VI

- Inadequate colour contrast of the station entrances in the exit signage make it difficult to access
- Signage to accessible toilet has not been provided
- Lighting adds glare to some of the ceiling signage
- Signage symbol size of parking and toilet is not as per recommended specification
- Usage of text and visual is a good practice. However, signage provided above the seating area is not accessible due
to lack of clear floor space in front of it (especially for persons with vision impairment
- Information on white board in the counter is inaccessible due to improper font size, format and colour contrast
guidelines.
with vision impairment
environment
Evacuation
ramps
Evacuation
level
users
1550mm

- Absence of tactile pathway leading to the emergency exit

- Door does not contrast in colour with the background
- Directional signage to emergency exit is not clear due to the background lighting
- No tactile guidance along the pathway to emergency train stop button

- Access to emergency call button and emergency train stop button is placed beyond
comfortable reach of wheelchair users
- Emergency telephone placed at the height of 1350 mm
- Exit door button placed at the height of 1030 mm
1200 mm

- Handrails provided only one side and is placed higher than the recommended specification of
<1000mm
- Directional signage along the evacuation route is absent
- Under-stair area not cordoned off
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station

Nanganallur Road Metro Station
Chennai
October 2020
Audit Details
Location Nanganallur Road , Chennai

It is on the line 2 of the Chennai Metro.
Station has 2 entrances- A1 and A2. Both are
on the same side of the road. A2 is the
designated entrance with both ramp and step
Description entry
Audit Team shesh, Ms. Mary (wheelchair user)
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Main Entrance
• Station has 2 entrances- A1 , A2 ; both on the same side of the road
– A1 entrance (road-side entry + steps)
– A2 entrance (road-side entry + ramp + steps)
– Kerb ramp / slope that has been provided to connect road with the
pedestrian pathway leading to the station entrance is not as per
recommended specification thereby making independent navigation for
– Footpath has uneven surface at various sections along the route path
– Footpath intersects with vehicular pathway leading to parking area
– Narrow space between bollards on the footpath makes it inaccessible for
crutch user
– Waterlogging on the road during rainy season acts as a barrier
Main Entrance
– Accessible signage (prominently displayed) indicating the presence of
accessible ramp on the side is missing.
• Bus stop is more than 2km from the station entrances and hence not audited
• Ramp leading into the station from A2 entrance is a steep 2-level ramp. On the
street side (first level), the ramp gradient is approximately 1:7 and the gradient
of second level is 1:8 (standard 1:12)
• Handrails do not extend 300 mm at the top and bottom of the ramp and is not
clearly colour contrasted against the surrounding.
• Tactile warning blocks have not been installed at a distance of 300mm from the
top, bottom and landings of each ramp run in external environment
• Broken tiles and holes on drain cover on the entrance to the ramp can be a
trip hazard
• Vehicles are parked inappropriately in front of the ramp , thus blocking smooth
entry of wheelchair users
Parking Ramp
Ramp
- The station is situated on the main road with heavy traffic movement and occasional traffic jams
- Kerb ramp linking road to the footpath is steep and the surface uneven making independent navigation of
- Absence of tactile guidance pathway leading to the accessible entrance
- Water logging in front of the entrance acts as a barrier for persons with disability
- Pathway to ramp coincides with the vehicular pathway to parking area
Approach to A2 entrance ramp
The path leading to the ramp is at the interception of the road and a residential colony. The path is used by
vehicles parked outside the houses to access the main road. It is thus important to provide a tactile guiding
path leading to the ramp (which is not intercepted by vehicular travel)
A2 entrance
Ramp
Steps
- A2 entrance can be accessed via steps and ramp

- Accessible signage (prominently displayed) indicating the presence of accessible ramp on the
side is missing
- Broken tiles and holes on drain cover at the ramp entrance can be a trip hazard
A2 ramp entrance
- Ramp leading into the station from A2 entrance is a steep 2-level ramp
- Handrail is provided on only one side and it does not extend on the landing at the top and bottom
- Absence of tactile warning blocks at the top and bottom of the ramp
- Vehicles are parked inappropriately in front of the ramp , thus blocking smooth entry of wheelchair users
parking
- The station is situated on the main road with heavy traffic movement and occasional traffic jams
- Kerb ramp linking the road to the pathway leading to station entrance is steep and intersects with vehicular
pathway to parking area
- Bus stop is more than 2km from the station entrance and not audited
• A smooth kerb ramp with gentle gradient (1:12) should be provided at all
points where there is a level changes between the traffic lane and the
accessible path
• Pathway from road, bus stops to the entrance should be smooth and
continuous and be cleared off en-route obstacles such as haphazardly
parked vehicles and drainage covering
• For the entrances, tactile path can also be considered from alighting point
near bus-stop into the station providing independent access to persons with
vision impairment.
• Pedestrian pathway leading to the entrance to be demarcated to the station
entrance. If it is unavoidable trained staff to monitor traffic and assist
persons with disability to be provided
• Proper measures need to be incorporated to avoid water collection

near the footpath leading to the entrances
• Ramp should be provided with handrails on both sides and should
extend beyond 300 mm before the start and end of the ramp
• Tactile strips are also recommended 300 mm at the top and bottom
heated during the day time inhibiting access for passengers
• A1 provide stepped entry to the station
• A2 entrance has been fully audited for accessibility for all persons with
disabilities. A1 entrance was checked for observations which can be easily
– Accessible signage to A2 has not been provided.
– Both the station have a stepped entrance. Steps are of suitable tread and
riser, but handrails need to be extended 300 mm before the start and end
of the steps
warning strips
A1 entrance
⁻ Handrails do not project 300 mm at the top and bottom of the steps landings
⁻ Tactile warning strips are not provided at the top and bottom of the steps
⁻ Colour contrasting strips are missing on the edge of the stairs
⁻ Floor surface is slippery and can cause a slip hazard, especially for cane and crutch users
during rain
• Directional signage can be provided from A1to the accessible entrance A2.
Signage should be prominent displayed. Visual, tactile and audio guidance is
recommended.
many
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– Parking space is provided in both entrances for persons with disabilities ,
but none of them are designed as per accessible standards
– The space allocated is not demarcated specifically , but represented with
pictorial signage. It is not designed as per accessibility norms . Bays of size
1600*2400 mm, to be reserved for three-wheelers
– Only one designated parking bay for persons with disability - assigned for 2
wheeler and not 4 wheeler. A1 does not have adequate space to be
allocated for accessible parking.
– There is no indication of the reserved parking for accessible parking at the
approach and entrance of the parking lot. Signage indicating presence of
accessible parking is inappropriate
road markings
– In the absence of good lighting, persons with low vision can find navigation
difficult in the parking area post sunset because it is insufficiently lit
• Alighting
– Pathway from parking to the station entrance has narrowly placed
bollards
– No designated, signposted alighting for persons with disability since
entrance to the metro station is on the main road
– Typically alighting is in front of the station on the road ; though
shoulder of the road is wide enough to create an alighting point. It is
necessary to designate a space for drop off and pick up of passengers
close to the accessible entrances.
– Signage to indicate a stopping point, tactile pathway as well as a gently
sloping kerb ramp to facilitate movement from street onto the
footpath is abscent
- Parking space is identified adjoining the entrance . However, signage indicating accessible parking is missing
- Space is allocated for 2- wheelers of persons with disability only and is more than 30m from the entrance .
- Only one slot assigned for two wheeler. No slot designated for 4 wheeler / modified wheeler
- The space is defied with accessibility signage on the wall but is not appropriately cordoned off with
demarcations on the floor. Parking space is not monitored to ensure rightful use
- International symbol of accessibility in the parking lot is not as per the recommended specification of 1000mm x
1000mm.
⁻ While parking space is identified adjoining A2 entrance and is demarcated with appropriate signage ,
presence of bollards (with narrow spacing ~ 460mm) restricts access to only 2 wheelers
⁻ The space is defied with accessibility signage on the wall but is not appropriately cordoned off with
demarcations on the floor. Parking space is not monitored to ensure rightful use
⁻ International symbol of accessibility in the parking lot is not as per the recommended specification of
1000mm x 1000mm.
Alighting at A1 & A2 Station
Parking
Parking
Alighting Point – A1 Alighting Point – A2
₋ Kerb ramp provided is steep and intersect with the vehicular pathway to parking area
reserved for persons with disability for three-wheelers. This includes space
• Four-wheeler accessible parking can be provided for A2 entrance as shown
in the following slide
path leading to the parking. Preferable that the parking lot is covered
the station entrance. Preferable to not have pedestrian pathway intersect
with vehicular pathway. If unavoidable, provide for a trained staff to monitor
traffic and assist persons with disability
• Alighting point can be designated at A2 entrance as there is an accessible
ramp. This has to be signposted. Identification and direction signage need to
be there as per the guidelines, alighting bay need to be demarcated
Recommended four-wheeler parking at A2
⁻ A single, open parking lot has been provided close to the A2 entrance which can be converted into accessible
parking lot for PwD
⁻ Parking area needs to be made levelled and smooth
⁻ Signage per international standard of accessibility needs to be installed.
⁻ Pathway connecting parking lot to the accessible entrance needs to be clearly defined and proper checks and
measures need to be installed as it coincides with the movement of vehicles from the residential colony
(IE)
environment

machine, AFC
environment

machine, AFC

1) Station to concourse 2) Concourse to platform 3) Emergency Stairs
– All staircases are sufficiently wide (> 1500 mm) and have steps of riser
150 mm and tread 300 mm
– Handrail is not continuous on the first landing close to the station
entrance
– Steps are well lit throughout the day
₋ Colour strips are missing on the edge of the stairs

₋ Tactile warning strips (covering the width of the staircase) should be provided at a distance of 300 mm before
the start of and beyond the end of the stairs and on all landings
₋ Floor surface is slippery and can cause a slip hazard, especially for cane and crutch users
₋ Flower pot kept on the step can be a trip hazard for cane users
⁻ Colour contrasting strips absent at each steps edge

⁻ Absence of tactile warning strip 300mm from the steps
⁻ Floor surface is slippery
₋ Drain gratings in front of the staircase can be a trip hazard
tread.
• Flower pots should not be kept on the steps
• Drainage grating should preferably not be at the staircase entrance and
not be on the tactile pathway. If it is unavoidable, grating has to be
perpendicular to the route and gap be <12mm. Additionally, at the point of
intersection, drainage to be covered and tactile pathway laid over the
grating
of 1500mm x 1500mm
much of an issue
• No escalator has been provided
12 mm
30 mm
and is not at a distance 300mm from the lift
12mm
₋ Call button does not contrast in colour with the background
₋ Accessible lift signage is not of appropriate colour contrast
Vertical Circulation - Lift (platform to concourse)
1600mm
₋ Emergency information is mounted high and on a reflective material with inappropriate font size making it
₋ Control panel have buttons with Braille/ raised letters however it is does not contrast with the background to
aid people with visual impairments
₋ Information signage is provided in non-tactile format
• Gap of 30 mm seen between the landing and the lift car needs to be
narrowed to prevent canes and crutches from getting stuck.
Lift Lobby -
• Tactile warning strip should be provided 300 from the lift and should cover
the entire width of the lift and not just a portion of it
clearly visible
• Lift lobby should have clear signage to indicate the level and preference
notices
environment

machine, AFC
• There are two parallel railway tracks. Platform is segregated as 1 & 2. All
platforms are accessible via lifts and stairs
reflective
the platform . Tactile pathway has been provided from the lift and staircase
to a couple of coaches. However, pathway has not been provided to the
seating area
impairment
• Dot-type tactile warning blocks are not provided 600mm from the border
of the platform
70mm
₋ Slippery flooring is a potential hazard

₋ While tactile strips are provided 600mm before the track edge, well designed warning blocks are missing
₋ Gap between the platform and coach is 70mm and could be a trip hazard for cane users
₋ Drain gratings in tactile pathway should be avoided. Ideally , at the point of intersection, drain grating should
be laid over the tactile path
₋ Seating area is provided but does not have a guiding block around it
₋ Column footing which doubles up as seating area does not contrast in colour with the floor and can be a
hazard for persons with low vision
provided
coach
• Column footing to have colour contrasting strips to make it easy to locate
platform lift
stations, one can consider adding tactile paths from coaches to close
seating areas
• Dot-type tactile warning strips to be provided at 600mm from the edge of
the platform
• Tactile pathway should not intersect with drainage grating
environment

machine, AFC
wheelchair users
font and color.
as required
Ticket Counter

wheelchair users
issue
1400 mm
₋ Control buttons are on a touch screen (i) making it inaccessible for person with visual impairment
(ii) at height of 1200 - 13600 mm beyond comfortable reach wheelchair users. Coin slot is at a
height of 1400mm which is beyond easy reach of wheelchair users
1200 mm
have braille marking and embossments
disability
• Accessible AFC gate has been provided with adequate width (> 900mm)
wheelchair user
• Signage to indicate accessible AFC gate is not of recommended colour
specification of white symbol on navy blue background
all times
AFC Gate
₋ Coin/ card slot is at 1040 mm and may be uncomfortable for wheelchair user
₋ Signage provided to indicate the wide AFC gate is not of appropriate colour combination
Summary finding - Drinking water
• Water tap is placed at inaccessible height (1530mm)
• Drainage grating observed in front of the water unit can be a trip hazard
for cane users
Drinking Water
1530mm
₋ The water unit is placed well above the reach of a wheelchair user . While the glass is at
accessible height (1150mm) , water tap is inaccessible (1530mm)
₋ Drainage grating in front of water unit can be a trip hazard
users.
mounted on the wall nearby at the specified height - 1200 mm.
• Drainage grating in front of the water unit is avoidable. If not possible, grating
should run perpendicular to the route and gap be <12mm.
environment

machine, AFC
• One unisex accessible toilet is provided at the concourse level near steps
leading to PF2
• Before the entrance of accessible washroom, there is a wall protrusion which
can be bump hazard for persons with vision impairment
• Machinery room having an open doorway observed on the left of the accessible
washroom can be confusing for cane users
• Inadequate space on the latch side of the door makes it difficult for a wheelchair
user to maneuver and to reach the handle. Having a horizontal door handle
helps
• Door is inward opening and does not have the facility to open from outside in
case of emergencies
• Signage outside the washroom is completely inaccessible – design , placement
and color contrasts
• The washroom is as per the recommended specification (2500*2740 mm ;
standard 2200x2000mm) . Clear maneuvering space of 1800mm x 1800mm in
front of the water closet and wash basin is available
• Grab bars are inappropriately designed and placed
• Waterjet is placed behind the grab bar making it difficult to use even by a non-
disabled person
• No urinals has grab bars in the front of the urinal to support ambulant Persons
with Disabilities
Toilet pathway
Machinery
room
⁻ Tactile pathway to the toilet section has not been provided

⁻ In front of the accessible washroom entrance, there is a wall protruding which can be a bump hazard for
⁻ Signage is printed on a paper and does not contrast with the background making the information illegible
⁻ Additionally, signage is not provided in braille or raised alphabets. Height of sign is 1700-2000 mm beyond the
Toilet door
⁻ Inadequate space on the latch side of the door makes it difficult for wheelchair users to maneuver
⁻ The door is inward opening with width ~ 820mm (less than standard 900mm
Toilet interior
⁻ Placement of WC and grab bars is inappropriate , making only front transfer possible for a
wheelchair user which may cause slip hazard
⁻ Grab bar fixed to the floor constricts the space available for lateral transfer
⁻ Tissue roll is placed beyond the comfortable reach
Toilet – washbasin & accessories
⁻ Grab bar in front of the washbasin acts as a barrier and restricts reach to the tap
⁻ Tissue dispenser is placed at an inaccessible height
⁻ Tilted mirror placed at a height of 950mm is a good practice
Urinals
670mm
- Rim of the urinal is placed at a height of 670mm

- Grab bars are not provided at the side and front making it difficult to access for
crutch users
• Toilet accessories should be installed at the appropriate height and distance in
environment
Evacuation
ramps
vision
recommended that directional signage seen across the station be evaluated to ensure that all important
facilities are covered – eg. Ticket counter, water unit, seating area, emergency exit etc.
- Accessible symbol signage is not standardized across the station and is not of recommended colour
combination
- In some instances, signages are printed on paper making it inaccessible

- Toilet signage is not in Braille but printed on paper making it inaccessible
- Typically accessibility symbols are not appropriately contrasted and merge with the background
- In some instance, signage is printed on paper making it inaccessible
another
people
• Recommended not to have signages on printed paper
• Accessible signage to be as standardized across the station and be as per
recommended specification of white symbol on navy blue background
environment
Evacuation
ramps
Evacuation
• The station has one exit on the platform.
• Steps lead upwards from the Platform  Concourse  Street level.
• Drainage grating in front of the exit door can be a trip hazard for
cane/crutch users
• Emergency buttons are placed at a height of ~1400mm beyond the
accessible height of wheelchair users.
users to exit the station independently.
• Lighting around the emergency exit route is inappropriate post sunset
Safety & emergency evacuation
- Lack of colour contrasting of the door with surrounding wall can make it difficult to identify for
low vision persons. Threshold near the door should be avoided
- Drainage grating can be a trip hazard
- Train Stop Button is placed too high. Additionally, lack of clear floor space further restricts
access
Safety & emergency evacuation

- Tactile warning strips at a distance of 300 mm at the top and bottom of each flight of steps is missing
- Since the steps are not covered , they get wet and slippery during rain , which can be hazardous
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station
Evacuation
– Adequate light has to be provided along the evacuation route
– Drainage grating in front of the exit gate need to be perpendicular to
the route and gap <12mm
Nehru Park Metro Station
October, 2020
Audit Details
Location Nehru park Metro station
A1, A2, B3 on one side and A3, B1,B2 on other
side. AI and B1 are designated accessible
Description entrances.
Mr. Rajashekaran, Ms. Suhailah Javid from v-
Audit Team shesh
CMRL contact person Mr. Abhijit, Mr. Janaki Raman
Background


Observations
• Entrance

Environment

presented

Main Entrance
Alighting
Station Layout map
Main Entrance
• Station has 6 entrances - A1, A2, A3, B1, B2, B3 - three on each side of the road.
Of these, A1 and B1 on either side of the road EVR Periyar Salai are
designated as accessible entrances.
• Level differences seen at 2 points - 1) street level to pedestrian pathway 2)
Pathway to the station entrance. Kerb ramp / slope has been provided but the
same is not of recommended specification thereby making independent
navigation for wheelchair/crutch users difficult
barriers
– Footpath is intersected at various section with vehicular pathway provided
for entry/exit into various building
Main Entrance
recommended.
entrance. Pathway is well lit even during night time.
landing of 1500 mm * 1500 mm on either side of the gate.
Nehru Park station.
entrances into the Nehru Park station
– Kerb ramps at the approach to the stations are of improper gradient (too steep)
throughout the path of travel (A1 entrance – ramp slope at the station entrance
side is 1:7). Handrails need to be provided on both sides of the ramp and should
extend 300 mm before the start and end of the ramp
– Also tactile guidance strips from the kerb to lift not provided. This is a must to
enable independent access for persons with vision impairment – from road up to
the A1 and B1 entrances
strips
– Road has to be paved / smoothened to prevent fall
Approach to A1 from the Parking Lot
2 3
1
600mm
- A1 entrance is located more than 30 m from the parking space which makes access for persons with disabilities
difficult. No resting space has been provided on the way
- Pathway from the Parking to A1 is 1300mm. Obstacles, such as the tree, inhibit clear walking space (restricting the
available space to 600mm). In absence of warning strips, the tree could also pose a bump hazard for persons with
vision impairment. Kerb ramp has not been provided which will make it difficult for PwD, especially wheelchair and
crutch users to move from the footpath onto the ground level (Pic 1b),
- Path leading to A1 is rough/unpaved (Pic 3) which make independent navigation for wheelchair / crutch users difficult
Approach to A1 from the road
1 2
There are 2 kerb ramps leading towards the A1 entrance. Both ramps are way too steep for independent access by
wheelchair users and also for persons using walking aids.
1. Kerb Ramp 1 has a slope of 1:9. Narrow landing space (< 1200 mm) makes it difficult for turning for wheelchair
users. Grass patches and obstacles in the path of travel can cause tripping
2. Kerb Ramp 2 has a slope of 1:10
Slopes should be gentler than 1:12 for this level difference
Entrance A1
A1 entrance has 3 stage ramps with landing combination. Ramp 3 leading directly into the
station entrance has a steep slope 1:7, which inhibits access for WC users
Handrails need to be provided on both sides of the ramp and tactile warning installed 300
mm before the start and end of the ramp & landings as well
A1Entrance - Signage
2
1
Signages are damaged - need to be repaired / suitably re-installed.

Approach to B1 (from the bus stop and the parking lot)
530 mm
- Entrance from the bus-stop and parking lot, to the B1 accessible station is common.
- No tactile path for independent access and entry for persons with vision impairment.
- Bollards are placed at a distance of 530 mm in the path of travel. This inhibits access for Person with disability,
especially wheelchair and crutch users
- No alighting point allocated for this entrance. Recommended to create an alighting point inside the parking lot to
accommodate passengers coming by auto / taxi etc.
Entrance B1
Extend to 300 mm beyond

end of ramp
grooves
1. Ramps have a saw-tooth tiling pattern which makes access difficult for wheelchair
users and can be especially hazardous for persons with spinal cord injury
2. Handrails need to extend 300 mm before the start and end of the ramp.
3. Tactile strips are also required 300 mm before the start and end of the ramp, to
enable independent access. Tactile guidance strips needed all along up to the Lift
Entrance
• A2, A3 and B2, B3 on either side of EVR Periyar Salai are inaccessible
entrances leading into the Nehru Park station.
– Absence of kerb ramps on the road inhibit easy access to the station approach
strips. Tactile guiding path from the alighting point to the step entrance
– Pathway has to be smoothened to prevent fall / trip hazard
Entrance A2
1 2
- Signage indicating the layout of different stations has been provided. Absence of tactile guidance will make it difficult
for access by persons with vision impairment.
-Warning blocks need to be added 300 mm before the start and end of the first and last steps.
1. Handrails are provided on both sides, but they need to extend to 300 mm before the start and end of the
steps. Tactile warning strips (300 mm before the start and end of steps) is missing. Clearly contrasted color
strips at the edge of each step has not been provided.
Signage guiding passengers to accessible stations is missing.
Entrance B2
1 2
- Handrails need to extend to 300 mm before the start and end of the steps. Handrail ending in the wall can be confusing
and hazardous for persons with vision impairment. Tactile warning strips (300 mm before the start and end of steps) is
missing. Clearly contrasted color strips at the edge of each step has not been provided.
- Entrance to B2 is blocked by vehicles on the road. Protrusions and obstacles in the road need to be suitably cordoned
off with warning strips to prevent tripping. Pathway needs to be smoothened to facilitate access.
entrance (A1 or B1). Signage should be prominent displayed and preferably
the steps.
4. Adding kerb ramps, tactile guiding pathway, and smoothing access to station
disabilities.

presented

Main Entrance
Pathway Alighting
• Two parking lots have been provided on both sides of the road
– Open parking lot on the side of Stations A1, A2 and B3 – Parking Lot
near B3
– Covered parking lot on the side of stations B1, B2, B3 – Parking Lot near
B1
• Parking Lot for A1 – Near B3 entrance
– No shelter available for disembarking for PwD who park their vehicles
here.
– Accessible parking bay has not been provided and no accessible
pathway provided connecting parking lot to the entrance
Parking Lot for B1 – Near B1 entrance
– Accessible parking bay provided, but dimensions and signage are not as
per universal guideline requirements.
– Pathway connecting parking lot to the entrance is at a distance of 30 m
but obstacles and bollards in the path of travel inhibit free access.
Parking – A1 Entrance
No parking bay has been reserved for persons with disability. This needs to
be designated as per dimensions mentioned in the Guidelines and at a spot
closest to the entrance. Signages also need to be added to show the
designated parking space
Parking – B1 Entrance
1 2
- Parking lot is close to the B1 accessible entrance at less than the distance of 30 m from the entrance. Closed
parking lot enables easy alighting and movement for passengers.
- However, placement of narrow bollards in the path of travel inhibit easy movement for PwD (ref Slide #15)
- Absence of a tactile path from parking lot to the station
- Some space has been kept for accessible parking bays (as per sign post I the picture above) without any floor
marking.
- Signage is placed to indicate the accessible bay, but it is not as per the universal signage requirements.
Summary Finding – Alighting
1. Since the entrance to the metro stations is on a highway, it is difficult to
designate any specific alighting point for passengers.
2. Other than B1, there is no scope to designate an alighting point for any
other station.
3. Bus stop near B1 can not be used as an alighting point. Therefore, it is
recommended that an alighting point be provided near B1 station as per the
location shown in the picture.
4. Signage to indicate a stopping point, as well as a kerb ramp is required to
facilitate movement from street onto the footpath.
Alighting – B1 Entrance
Towards B1
entrance
B1 Entrance: Bus stop near B1 does not have a safe alighting point. The above space just ahead of the Bus Stop
can designated as Alighting point with suitably ground marking to indicate space reserved for Persons with
disability to alight either from the bus or from Auto / taxi. Also kerb ramp be created for getting on to the
footpath leading to B1 entrance.
A1 Entrance: Parking is over 50ms near B3 entrance, and the path has many obstacles. (Ref Slide #11). Also no
alighting space created for people using public transport or taxi.
• Parking lot for A1 is 30m away from the ramped entry. Hence valet parking is
recommended to be provided at the alighting point near A1
• Pathway from B1 parking to the ramped entry has inaccessible elements
such as narrow bollard, steep kerb ramp, etc. Hence it is desirable to create
a pathway of 1200mm directly from the Parking lot into B1 ramp entrance
• Alighting – can be provided only close to the B1 station. A point can be
created for vehicles to stop and drop off. Signage at the point and a suitable
kerb ramp is recommended to facilitate transfer of people from the street
onto the footpath
the station entrance.
(IE)

machine, AFC

machine, AFC


• Two flights of staircase have been provided from – (1) street level to the
concourse level and (2) concourse to platform level (3) emergency
staircase
mm and tread 300 mm
before the start and end of the steps. Warning strips at a distance of 300
mm from the start and end of the steps is necessary to enable
independent access for persons with vision impairment. Warning strips are
missing on Station Entrance (Street) side.
Vertical Circulation – Stairs (Station Entrance to
Concourse)
1 2

- Handrails need to project 300 mm before the start of and beyond the end of the steps
- Tactile warning strips have been provided 300 mm beyond the end of the stairs on concourse side, but not at
the station entrance (street side). In some cases a flight run has more than the designated 12 steps
Vertical Circulation - Stairs (Station Entrance to
Concourse)
2
1
break
Sharp ending
- Colour strips on the edge of the stairs is missing.

- Handrails do not project 300 mm before the start & end of steps.
- Handrails have been placed at a height between (850-1050 mm). Handrails are sharp ended on one side
- Tactile warning strips have been provided 300 mm beyond the end of the stairs, but not at the start and end of every
landing
- Staircase is sharp and the width varies across the different flights (some flights have > 12 steps)
- Middle handrail is not continuous on the landing. Can cause accidents for persons with vision impairment.
- Color contrasting strips at the edge of the stairs is

missing.
- Handrails need to extend to 300 mm before the
start and end of steps
- Tactile warning strips not provides at each landing,
only at the top and bottom
• There are three elevators across both levels – (1) Two elevators from Station
to Concourse and (2) One elevator from Concourse to Platform
• Dimensions of the lift car is small and not in compliance with universal
guidelines. Minimum proposed dimensions for an accessible lift is 1500*1500
mm, but specifications of Nehru Park Metro lifts are :
– Concourse to Platform – 1200*1400 mm, narrow and can make movement
for wheelchair users difficult
– There is a wide gap of 24 mm seen between the landing and the lift car
• Lift door opens for only 10 sec which can inhibit comfortable entry for PwD
• Floor finish of the car is non slippery.
• Handrails of suitable dimensions and appropriate height have been installed on
all sides of the lift car. Lack of color contrast of the handrail with the wall can
make it unidentifiable for persons with low vision.
• A rear side mirror has also been installed at a suitable height. Enables WC
users to view who is behind them.
• Lifts have audio and visual announcements which enables access for all
• Signage should be clearly installed to direct users to the lift cars. While
some signages have been installed, these are not as per Universal Guideline
requirements.
• Call buttons in the lift lobby are in raised lettering and installed at a height
of 800-1000 mm
• Clear floor space of 900*1200 mm is available in front of the call buttons
enabling access for wheelchair users
Concourse or Platform level.
1 2
No colour
difference
900 mm
- Internal Dimension of the lift car is insufficient for free maneuvering for wheelchair users
- Call buttons in the lift lobby lack of color contrasting inhibits access for persons with low vision
▪ Notice indicating that preference for lift usage should be given to PwD to board the car is missing
▪ Lift door should clearly contrast against the frame to make it easily identifiable to passengers.
- Lift signage is not as per recommended colour contrast
Emergency notice
installed too high,
over 2200mm
(Guideline – max
1500mm)
- Lack of color contrast of control buttons with the surrounding wall makes it unidentifiable for persons with
vision impairment
- Emergency information is mounted such that the bottom edge of the notice is at a height of 1600—1700
mm. This will make it difficult to read for wheelchair users. Moreover absence of Braille, audio, video and
tactile guidance make it inaccessible for persons with vision and hearing difficulties.
- Tactile warning strips have been installed 300 mm before and after the step edge.
- Audio beepers to alert persons with VI need to be installed
- If this escalator is for moving to a higher level, the direct sunlight can make it difficult for a few persons with
low vision to withstand the glare. It is desirable to add shade to reduce the same
environment

machine, AFC
• The Platform can be accessed via lifts, stairs and escalator. The tactile path
currently leads to two coaches only from lift – (a) this path must be
extended to Accessible coach as well and also cover seating area (b) tactile
path must be drawn from stairs and escalators as well.
reflective
are not suitable for persons with ambulatory disabilities
• A level difference is seen between the platform and the train entry door. A
gap of 70mm between the platform and train entry and a level difference of
50mm makes it inaccessible for wheelchair users and hazardous for cane
users
- Floor is slippery and reflective which can cause problems for persons with physical and visual disabilities.
- Clear visual signages (directional and information) are seen on the platform, which is a good practice and it
enhances accessibility for all passengers.
- Tactile and braille signages are missing to guide persons with vision impairment to different facilities and indicating
platform numbers.
- Tactile warning path from escalator / Stairs to the is missing.
- Glass doors can be demarcated with color strips at two

levels to indicate where the door is.
- Additionally, it is also recommended that tactile
warning strips be installed from the automatic safety
doors to indicate waiting points for passengers.
- For safe distance requirement – tactile markers
required on the tactile path as well
- Guiding block around seats not there

- Seating is not best suited for persons with different ambulatory disabilities. A
few seats of different types, eg. More comfortable backrest, side support etc can
be placed in the seating area closest to the PwD coach.
- Absence of grab bars for support can make it difficult for PwD to take support
while sitting down.
- Tactile Path has been placed across the station from concourse lift level to Ticket counter to Platform lift leading
to coach.
- The path needs to be expanded to cover access to drinking water, toilet area. Also paths leading from stairs &
escalator to the coach to be provided

and platform lift
(3) in front of automatic safety doors of a few coaches especially the
accessible coach and marking the wait points in front of the PwD coach.

machine, AFC,
Drinking water
• Ticket Counter
– It is prominently and easily identifiable
– The ticket counter is high and inhibits easy access for wheelchair users. In
difficult
– Pictographic map indicating services available is not offered. Ticket sign is
– Layout map is provided but it is not provided in accessible formats.
– Floor directory for different facilities is not available at the enquiry
counter. This should contain the emergency egress route indicating
nearest refuge area and exit routes.
– Live assistance is provided on a need basis at the counter, to assist
persons as required
Ticket Counter
1080 mm
- Glass pane at the ticket counter requires color manifestations and color at the edges of the glass window
to make it easily identifiable for persons with low vision.
- No induction loops installed at the counter and staff are also not well versed in basic sign language.
- Tactile path is installed leading to one of the ticket counters
Summary – Ticket Vending Machine
wheelchair users
person
– control panel is also not easily accessible to persons on wheelchair
• No tactile maps and induction loops have been installed at the station
> 1000 mm
- Tactile guidance blocks are not installed to guide persons with vision impairment to the ticket
vending machine.
Coin slot is unreachable for WC users at a height of 1400 mm. But the other receipt and cash
slots are within 1200 mm height from floor.
- Clear recess space for wheelchair maneuvering is missing.
Summary – AFC
• Once accessible AFC gate has been provided with adequate width for
• Tactile path from the lifts lead to the AFC gate. Tactile pavers have also been
provided on either side of the AFC gate at a distance of 300 mm from the
gate to ease access for persons with vision impairment.
• Staff have been designated at the gates to assist PwD
- Of all the AFCs, one has been kept sufficiently wide – 900 mm, to allow passage for wheelchair users.
- Tap token reader is installed at a height of 1090 mm but is not easily reachable. Can be moved to the
front in order for it to be easily viewable by all
Drinking Water
1500 mm
- Drinking water unit installed is not fully accessible
- Taps are installed at the right height (1080 mm) but the buttons are of push type which require strength to push
therefore inhibit access for persons with limited motor movements.
- Glasses are kept on the top of the water containers at a height of 1500 mm from the floor
environment

machine, AFC
Level.
most Persons with disability. Both flaps of the door will need to be opened to
enable access for wheelchair users.
• Grab bars are jammed making it difficult to use.
Toilet Signage & Pathway
780 mm
- Good visible signage marks the entry point to the common area where all washrooms are located.
- Door leaf leading to the washroom area is narrow (of width 780 mm) which hinders access for wheelchair users to
access. Door is heavy and difficult for persons with limited motor movements to open independently. Moreover, the
door color merges into the surrounding wall, making it difficult for persons with low vision to identify it easily.
Accessible Washroom
1. Absence of signage (in line with guidelines) may make it difficult for persons with disability to easily
locate the toilet.
2. Door is inward opening and single hinged, which can pose a problem to open, especially if the person
inside falls and blocks the door. Doors must be outward opening or of sliding type.
3. Door latch is difficult for persons with limited motor movement to operate and cannot be released
from outside.
Accessible Washroom
- Sanitary ware is well contrasted from the wall and floors but shiny,
striped patterns can be confusing for persons with low vision
Toilet
560 mm from
WC seat
cover
750 –
800 mm
450 mm
- Distance of the center line of WC from adjacent wall is more than 460-480 mm. Therefore it is difficult to install
horizontal and vertical grab bars for support.
- Grab bars are suitably placed at a distance of around 320 mm from the centre-line of the WC. The hinges are
observed to be jammed and need attention.
- L-shaped grab bars on one side of the WC is missing.
- Water jet mounted on the right hand side of WC is behind and difficult to reach.
Toilet
1000 mm
800-
840 mm
- Top level of the washbasin is installed at a height of 800-840 mm from the floor level.
- Tap faucets are of lever type.
- Toilet accessories such as the tissue dispenser has been installed at a height of around 1000-1200 mm
from the floor.
Toilet - Urinals
> 430
mm
- Rim of the urinal is higher than the designated 430 mm above the floor
environment

machine, AFC
vision
- Accessibility signage are of appropriate dimension but not of appropriate colour contrast making it difficult to
-Accessibility signage for lift is not as per recommended colour specification

-Signage and lettering size seem to be adequate. However, in certain cases the signage has worn
off and has to be replaced
-Toilet signage is printed on paper. It is non-tactile and is not as per internationally recommended
specification
2
- Information signage seen here is visual and indicates things prohibited on the platform; where first aid may
be available, etc. This is a good practice.
- Having visuals along with text is a good practice. Fonts size are smaller though
- Absence of tactile and auditory signages can make it inaccessible for persons with vision impairment.
Visual Accessibility - Signage 2
Pic 1 shows good color contrasting, whereas in pic 2, the part in yellow may not be readable to a few persons with
low vision
guidelines.
with VI
environment
Evacuation
ramps
Evacuation
used
1 2
-Lack of color contrasting of the door with surrounding wall can make it difficult to identify for low vision persons
- Fire extinguisher in the path of travel should be preferable moved to a different location that does not come in
the pathway. If difficult it needs to be guarded to avoid collision when people are rushing, in case of emergency.
- Handrails need to be color contrasted from the wall and extended 300 mm beyond the start and end of steps.
Also, they need to be placed at a height of 760-900 mm for ease of access
1700 mm 1500 mm
Two emergency buttons have been installed at the Platform Level. But they are too high for access by wheelchair
users. Needs to be lowered to 1200mm.
1. Emergency alarm – at a height of 1700 mm
2. Train stop button at a height of 1500
Pachaiyappa’s College Metro Station, Chennai
October, 2020
Audit Details
Location Pachaiyappa’s College Metro station
The station has 5 entrances ~ B1, B2 on one
side of the road and A1, A2, B3 on the other
side of the road. AI and B1 are designated as
Description accessible entrances.
Audit Team Mr. Rajashekaran from v-shesh, Ms. Pavitra
Background


Observations
• Entrance

Environment

presented

Main Entrance
Alighting
Station Layout map
Main Entrance
• Station has 5 entrances - A1, A2, B1, B2, B3. Of these, A1 and B1 on either
side of the road EVR Periyar Salai are designated as accessible entrances.
Pathway to the station entrance. Kerb ramp / slope has been provided but
the same is not of recommended specification thereby making
independent navigation for wheelchair/crutch users difficult
• Approach to the station from bus stop is not easily accessible due to
multiple barriers
Main Entrance
recommended.
entrance.
landing of 1500 mm * 1500 mm on either side of the gate. Pathway is well lit
even during night time.
Pachaiyappa’s College station.
entrances into the Pachaiyappa’s college Metro Station
– Kerb ramps at the approach to the stations are of improper gradient (too steep)
throughout the path of travel (A1 entrance – ramp slope at the station entrance
side is 1:7 and B1 entrance is more than the designated slope).
– Handrails need to be provided on both sides of the ramp and should extend 300
mm before the start and end of the ramp
– Tactile warning strips are missing at the start and end of the ramp and on
landings
– Also tactile guidance path from the kerb ramp to entrance ramp and again from
ramp to lift not provided. This will enable independent access for persons with
vision impairment
– Path needs to be paved/ smoothened to prevent a fall and obstacles in the path
of travel need to be removed or demarcated with warning strips
– No safe alighting point allocated near the Accessible entrance
Approach to A1
From the road
460 mm
- From the road - A steep kerb ramp of gradient 1:5, leads from the road towards the A1 entrance making
independent access difficult for wheelchair users and for persons using walking aids
- Bollards placed at a distance of 460 mm from each other obstruct movement for crutch and wheelchair users.
- Road is rough and broken at some places
- From the bus stop – More than 30 m from the entrance and preferable if resting places can be provided. Road
should be paved and smooth.
A1 Entrance
Steep gradient
- Ramp leading into the station from A1 entrance is a 2 level ramp. 2nd level ramp closer to the entrance is
steep (1:7.7) closer to the entrance.
Accessible signage does not follow the recommended colour specification
- Handrails do not extend 300 mm before the top and bottom of the ramp
-Tactile waring strips has not been provided at the top and bottom of the ramp
-Glass door has not been provided with colour manifestation to allow easy identification for persons with low
vision
Approach to A1Entrance
- Route map is provided but absence of Braille and audio makes it inaccessible for
- Path leading to the station is rough and broken at points which can cause tripping
Approach to B1
- Steep kerb ramp seen at the entry point from road towards the B1 station. Bus stop is also located at a distance of
more than 30 m from the entrance
- Broken path and lack of continuity at points can cause tripping
- Bollards have been removed (pic 2) to facilitate comfortable entry for PwD, but the path needs to be smoothened.
- Ramp leading into the station is steep 1:7.7 and inaccessible for PwD (details on ramp in next slide)
B1 Entrance
Left side: Extend to

300 mm beyond end
of ramp
grooves
- Accessible signage has been installed, but is not of appropriate colour combination of white on navy blue
- A 2-level ramp at the entrance has gradient steeper than the recommended specification of 1:12
- “Saw-toothed” tiling pattern is not suitable as it causes a lot of vibration to wheelchair users and it can be hazardous
for persons with spinal cord injury
- Handrails do not contrast with surrounding and extend 300 mm beyond the top and bottom of the ramp
- Absence of tactile warning strips at the top and bottom of the ramp
- Tactile guidance path from the road to the ramp and from the entrance to the Lift is missing
Approach to B3 Entrance
- No kerb ramp to address the level difference between the street and the pathway
wide enough for easy access of wheelchair users, crutch users, etc.
continuous and kept free of obstacles. Any obstacles which cannot be
removed should be suitably surrounded with tactile warning strips
easy to access
• Handrails should be provided on both sides and should extend to 300
300 mm before the start and end of the ramp.
surroundings.
• Alighting points should be designated near the stations to enable safe
pick-up & drop off
• A2, B2, B3 on either side of EVR Periyar Salai are accessible entrances leading
into the Pachayiappa station.
stations (A2, B2, B3) are being checked for observations which can be easily
strips
A2 Entrance
- Tactile warning strips (300 mm before the start and end of steps) is missing
- Signage in accessible formats (audio, tactile) guiding passengers to accessible stations is missing – should be
prominently displayed.
B2 Entrance
- Handrails do not extend to 300 mm before the start and end of the steps
- Tactile warning strips (300 mm before the start and end of steps and covering the
entire width of the staircase) is missing
- Handrails not clearly colour contrasted from the background
entrance (A1 or B1). Signage should be prominent displayed. Visual, tactile and
steps should extend to 300 mm before the start and end of the staircase
many
disabilities.

presented

Main Entrance
Pathway Alighting
• A single, open parking lot has been provided close to the A1 entrance.
• No shelter available for disembarking for Persons with Disability who park
their vehicles here
• Parking area is not levelled and smooth
• Accessible parking bay has not been provided. One nearest to the entrance
can be converted into an accessible bay.
• Signage per international standard of accessibility has not been provided
• Pathway connecting parking lot to the entrance is close to the A1 entrance,
less than 30 m but obstacles and bollards (at a distance of 460 mm from
each other) in the path of travel inhibit free access.
Parking Lot – Al entrance
-No covered alighting possible for persons disembarking from the vehicles
- Surface of the parking lot is not finisher (earth surface) and unpaved which can cause a fall hazard, and
inhibit movement of wheelchair
- Parking bay that has been reserved for persons with disability is not marked the floor as per dimensions
mentioned in the Guidelines and at a spot closest to the entrance
- Signages (in line with International Symbol of Accessibility) has not been provided
Parking to Accessible Entrance A1
From the parking-lot
- Bollards (placed at a distance of 460 mm from each other) obstruct navigation along the
pathway leading to the station.
- Path leading to the entrance is uneven and broken at places. Also pedestrian pathway
intersects with vehicle pathway of Parking lot. Pedestrian lane not demarcated
Summary Finding – Alighting
• Since the entrance to the metro stations is on a highway, it is difficult to
designate any specific alighting point for passengers.
• Shoulder of the road is not wide enough to create an alighting point, but it is
necessary to designate a space for drop off and pick up of passengers close
to the accessible entrances.
• Signage to indicate alighting point, as well as a gently sloping kerb ramp to
facilitate movement from street onto the footpath is recommended.
Alighting A1 & B1 B1
A1
– For A1 : A space can be designated inside the parking lot close to A1 for safe pick and drop off , of passengers.
Additionally along the shoulder space to be carved out and safe alighting area to be marked out.
– For B1 :Along the shoulder of the road close to B1 ramp, space to be carved out and safe alighting area to be
marked out.
• Clearly indicate transfer zone with yellow or white cross-hatch road
markings
must be provided to indicate the accessible bay
• The flooring of the parking lot must be smoothened to ensure smooth
navigation for passengers alighting there. An alighting point can also be
designated for safe drop off and pick up.
• Pathway from parking lot to the station should smoothened and obstacles
such as bollards removed and marked with tactile blocks to ensure smooth
transit for all.
the station entrance. Wherever the path crosses with vehicular way, a
warning block should be installed to indicate the same.
• Alighting – can be provided within the parking lot for A1 and a point to be
decided close to B1 station. Signage at the alighting point and a suitable kerb
ramp is recommended to facilitate transfer of people from the street onto
the footpath
(IE)
• Access to Coach

machine, AFC

machine, AFC


• Three types of stairs have been provide. 1) Street level to concourse 2)
Concourse to platform 3) Emergency staircase
mm and tread 300 mm
before the start and end of the steps.
independent access for persons with vision impairment. Warning strips are
missing on Station Entrance (Street) side.
• Concourse to platform level have 13 risers in one flight run
- Handrails in the middle are not continuous in the landing and does not project 300 mm beyond the step
- Tactile warning strips not provided at a distance of 300 mm before the start of and beyond the end of the stairs and
on all landings
Vertical Circulation – Stairs (Platform to Concourse)
1 2
Extend tactile warning strips &

handrails
- Colour contrasting strips at the edge of the stairs is missing

- Handrails does not contrast in colour and extend 300 mm beyond the step
-Tactile warning strips need to be extended along the entire width of the staircase and be on landings as well
- Tactile path from bottom of stairs to coaches to ensure independent navigation for persons with vision
impairment has not been provided
- Tactile warning strips have not been provided

- Tactile guiding path from bottom of stairs to coaches to facilitate independent navigation for
persons with vision impairment has not been provided
- GOOD PRACTICE - Open area under the staircases from concourse to platform level
have been cordoned off with grab bars to prevent any accidents
tread.
steps.
surrounding wall.
• Three routes of lifts 1) Street level to Concourse 2)Concourse to Platform
• Dimensions of the lift car is small and not in compliance with specifications in
Harmonized Guidelines. Minimum proposed dimensions for an accessible lift is
1500*1500 mm, but specifications of Pachaiyappa Metro lifts are :
– Concourse to Platform – 1440*1340 mm
• Lift car is narrow and can make movement for wheelchair users difficult
• Floor finish of the car is non slippery
• Lack of color contrast of the handrail with the wall can make it unidentifiable
for persons with low vision.
• Audio and visual announcements enable access for all
• Signage should be clearly installed to direct users to the lift cars. While some
signages have been installed, these are not as per Universal Guideline
requirements.
Concourse or Platform level
• Emergency instructions are installed too high (2200 mm) for access. Moreover
absence of Braille, audio, video and tactile guidance make it inaccessible for
persons with vision and hearing difficulties.
• Absence of audio alert and tactile warning strips at the top and bottom of the
escalator
• Though it is a good practice to provide tactile warning strips. However, it needs
to be installed 300 mm before and after the last tread of the escalator
• Bollards in front of the escalator need to be removed to prevent tripping
- Lift door and call buttons in the lift lobby does not contrast
with the background to facilitate access for persons with low
vision
- Tactile path leading to the lift at the street level not seen
Vertical Circulation - Lift (Concourse to Platform )
- Colour contrast of the signage on the lift is unsuitable for viewing especially for low vision persons
- Wide gap of 25 mm seen between the lift car and the lobby
- Tactile signage in front of the lift should preferably be placed closer, at a distance of 300 mm from the lift door
- Floor finish between the lift car and tactile block is slippery and reflective but inside the lift car it is
appropriate.
Emergency
notice
installed
too high,
over
2200mm
- Internal Dimension of the lift car are insufficient for easy maneuvering of wheelchairs
- Handles does not clearly colour contrasted from the wall
- Lack of color contrast of control buttons with the surrounding wall. Raised lettering enables easy identification, but
Braille is missing
- Emergency information is mounted such that the bottom edge of the notice is at a height of 1600—1700 mm. This
will make it difficult to read for wheelchair users
- It is a good practice to provide tactile warning strips. However it needs to be

installed 300 mm before and after the last tread of the escalator
- Audio beepers to alert persons with VI are installed at the top of the escalator
- Bollards on the way can be a hazard for cane users
Needs to be bridged
• Control panel should be clearly colour contrasted from the background wall.
clearly visible
• Avoid bollards on the pathway to escalator
environment

machine, AFC
currently leads to two coaches only from lift – (a) this path must be
extended to Accessible coach as well and also cover seating area (b) tactile
path must be drawn from stairs and escalators as well.
reflective
are not suitable for persons with ambulatory disabilities
• A level difference is seen between the platform and the train entry door. A
gap of 70mm between the platform and train entry and a level difference of
50mm makes it inaccessible for wheelchair users and hazardous for cane
users
• It is desirable from safety stand-point that Tactile warning blocks 600mm
from the border of the platform is provided
- Floor is slippery and reflective

- Obstacles in the path of travel, such as fire extinguishers need to be guarded and surrounded by tactile warning
blocks to prevent any accident
- Visual signages have been prominently displayed but tactile and braille signages are missing to guide persons with
vision impairment to different facilities and to indicate different platform numbers.
-Tactile guiding path from escalator / stairs to coaches is missing
- Glass doors to be demarcated with colour strips at two levels to indicate

where the door is.
- Additionally, it is also recommended that tactile warning strips be installed
600 mm from the automatic safety doors to indicate waiting points for
passengers.
- For safe distance requirement – tactile markers required on the tactile path
as well

- Seating is not best suited for persons with different ambulatory disabilities. A few seats
of different types, eg. More comfortable backrest, side support etc can be placed in the
seating area closest to the PwD coach.
- Absence of grab bars for support can make it difficult for PwD to take support while
sitting down.
ensure that passengers are not too close to the doors.
mm from the floor), with back rest and side support close to the PwD coach.
- Tactile Path has been placed across the station from concourse lift level to Ticket counter to Platform lift leading
to coach.
- The path needs to be expanded to cover access to drinking water, toilet area. Also paths leading from stairs &
escalator to the coach to be provided
Obstructions and protruding objects in the path of travel need to be guarded and surrounded
by tactile warning blocks to prevent any collision for persons with vision impairment
• Tactile paths need to be re-evaluated at the stations to ensure coverage of
all possible points of navigation for persons with vision impairment.
bus stop/ parking lot upto station lift
– Concourse Level – (1) Lift to Ticket Counter, (2) Lift to drinking water, (3)
platform lift
entrances, one can consider adding tactile paths from (1) steps and
escalator to a few coaches including the accessible coach, (2) coach to
close seating areas, (3) in front of automatic safety doors of accessible
coach and marking the wait points in front of the accessible coach.

machine, AFC,
Drinking water
difficult
as required
Ticket Counter
1060 mm
- Glass pane at the ticket counter requires color manifestations and color at the edges of the glass window to make
it easily identifiable for persons with low vision.
counters to guide PwD.
for PwD. Staff manning this counter should also understand basics of sign
language
Summary – Ticket Vending Machine
wheelchair users
person
– control panel is also not easily accessible to persons on wheelchair
• No tactile maps and induction loops have been installed at the station
1400 mm
- Coin slot is unreachable for WC users at a height of 1400 mm. But the other receipt and cash
slots are within 1200 mm height from floor.
- Clear recess space for wheelchair maneuvering is missing.
from background
• All buttons and coin insert slots should be between 800-1200 mm
• Clear knee recess space as well as space for maneuvering should be provided
in front of the counter.
Summary – AFC
• Once accessible AFC gate has been provided with adequate width for
• Tactile path from the lifts lead to the AFC gate. Tactile pavers have also been
provided on either side of the AFC gate at a distance of 300 mm from the
gate to ease access for persons with vision impairment.
- Of all the AFCs, one has been kept sufficiently wide – 900 mm, to allow
passage for wheelchair users.
- Tap token reader is installed at a height of 1090 mm but is not easily
reachable. Can be moved to the front in order for it to be easily viewable by
all
Drinking Water
1500 mm
- Tactile blocks guiding persons with vision impairment, to the drinking water unit are
missing.
- Glasses are kept on the top of the water containers at a height of 1500 mm from the floor
beyond easy reach of wheelchair users
• Drinking water unit is not fully accessible for persons with disability
• Water fountains need to be lowered to enable access even for wheelchair
users
environment

machine, AFC
Level. Door leading into the common area is heavy inhibiting independent
access for most Persons with disability. Both leaves of the door need to be
opened to enable access for wheelchair users.
persons onto the WC
• Distance of the center line of WC from adjacent wall is 670 mm (more than
the prescribed distance of 450-500 mm from the wall). Therefore installing L-
shaped grab bars for support, on the adjacent wall may make outreach difficult.
However, hinged bar has been provided for this purpose
• Sanitary ware is contrasted from the background
• Water jet needs to be easily reachable
• Emergency button and visual alarms are missing
• Door latch is difficult for persons with limited motor movement to operate
and cannot be released from outside.
• Rim of the urinals are high and has no grab bars on both sides and in the front
for support making it difficult for crutch users to access it
Toilet - Signage & Pathway
Level 2
ramp is
steep
750mm
780 mm
- Non-tactile directional signage cab hinder access for persons with disability
- Both the doors to be opened for comfortable entry. Door colour is not very clearly color contrasted from the
surrounding wall
- Beyond the door, L shaped ramp is seen leading into the accessible washroom. 2nd level ramp is relatively
steep 1:10.3. making independent access difficult
Toilet
Inward
opening
door
860 mm
- Door is inward opening which can pose a problem to open, especially if the
person inside falls and blocks the door
- Door width of 860 mm is slightly narrower than specified 900 mm as per
harmonized Guidelines
Toilet
670 mm
750 –
800 mm
- Distance of the center line of WC from adjacent wall is 670 mm (more than the prescribed distance of 450-500
mm from the wall). Therefore installing L-shaped grab bars for support, on the adjacent wall may make outreach
difficult.
-Water jet mounted on the right hand side of WC is behind and is placed at a distance of 670mm making it and
difficult to reach
Toilet - Washbasin
- Sanitary ware has push type faucets which can make access difficult for persons with limited motor
controls
Toilet - Urinals
620 mm
- Rim of the urinal is higher than the designated 430 mm above the floor
most persons with disability
locate.
• Grab bars are jammed making it difficult to use.
environment

machine, AFC
vision
- Accessibility signage are of appropriate dimension but not of appropriate colour contrast making it difficult to
2
1
- Font size on signages needs to be reviewed. It is small and difficult to view in some places. Based on the vision
zone for the signage, font size can be determined (Ref Harmonized Guidelines Signage Table).
- Pic 1 – Width to height ratio is not appropriate, which can make it difficult to view.
- Pic 2 - Signage provided is not of appropriate colour contrast - white symbol on light blue background and is
not in accessible formats – tactile and audio for a larger range of passengers.
- Information signage seen here is visual and indicates things prohibited on the platform; where first aid may
be available, etc. This is a good practice.
- Having visuals along with text is a good practice. Fonts size are smaller though
- Absence of tactile and auditory signages can make it inaccessible for persons with vision impairment.
- Accessibility signage for toilet and parking is not as per recommended specification of colour and size
- Signage is non-tactile making it difficult for person with vision impairment to locate
Visual Accessibility - Signage 2
Pic 1 shows good color contrasting, whereas in pic 2, the part in yellow may not be readable to a few persons with
low vision
– Identification Signages to identify a place For instance used to identify a room,
entrance, etc.
• Based on the viewing distance for the signage, font size can be determined.
Minimum size of the lettering and signage recommended is 5mm (viewing distance
of 2-3 meters) and 60mm x 60mm (up to 7 meters) respectively
• Braille and tactile signage should be placed at a height of 900 – 1500mm (ideal
height of 1050mm)
• Ceiling suspended signs above head height at 2300mm from floor level
• Duplicating detailed signs and instructions, especially safety notices, should be
located at high and low levels, i.e. at 1600 to 1700mm and at 1000 to 1100mm to
allow convenient close viewing by wheelchair users
guidelines.
with VI
environment
Evacuation
ramps
Evacuation
used
- Lack of colour contrasting of the door with surrounding wall can make it difficult to identify for low vision
persons.
- Handrails do not contrast in colour and do not extended 300 mm beyond the start and end of steps. Also, they
need to be placed at a height of 760-900 mm for ease of access
1500 mm
1700 mm
Two emergency installation have been provided at the Platform Level. But they are too high for access by
wheelchair users. Needs to be lowered to 1200mm.
1. Emergency call – at a height of 1700 mm
2. Train stop button at a height of 1500
Accessibility Audit Pictures
Saidapet metro station
October, 2020
Audit Details
Location Saidapet metro station, Chennai

It is on the Blue line 2 of the Chennai Metro. It
has 7 entrances – A1, A2, A3, B1, B2, B3 & B4.
Of these, B1 and A3 are the designated
Mr. Shashaank Awasthi, Ms.Suhailah Javid from
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Station route map
Entrance
• Station has 7 entrances A1, A2, A3, B1,B2, B3 and B4 with A1 being on the
side of the roads towards Chennai central
– A1entrance (drive-in + step)
– A2 entrance (road-side entry + step), A3 entrance (road-side entry +
ramp), B1 entrance (road-side entry + ramp), B2 (road-side entry +
step), B3 (road-side entry+ step), B4 (road-side entry + step)
There is no accessible entrance on the side of the road towards Chennai
central; users have to cross a busy traffic signal on Anna Salai to access A3 and
B1 accessible entrances
• Pathway to the station is not easily accessible due to multiple barriers
– Broken footpath tiles and uneven surface area
– Due to the level difference between road and pedestrian pathway,
pedestrians prefer to walk on the road , adjoining the footpath .
Simultaneous movement of pedestrians and vehicles on the road makes
it accident prone
Summary finding - Alighting
• Current alighting point and pathway to kerb ramps are close to busy traffic
lane as they are not marked and signposted appropriately
• There is not enough prominent directional signages leading to these
entrances from inaccessible entrances
• Tactile pathway from alighting point to the entrance (steps/ramp) has not
been provided
Approach from
bus stop
Approach from
bus stop
- Water stagnated in front of the kerb ramp acts as a barrier

- Level difference between road and the pedestrian pathway at bus stop forces pedestrians to walk on the busy
road
- Directional signages to the accessible entrances are not prominently displayed
A3 entrance
- Accessible entrance and ramp signage is not of the recommended colour contrast
- Tactile warning strips are present immediately at the bottom of the ramp and at 600 mm away from the top;
recommended to be 300 mm away
- “Saw-tooth” tiling is not recommended and flooring is slippery especially for crutch users
Approach to B1
- There is no assigned alighting point but there is a sheltered space nearby (presently not out of traffic lane)
- Absence of tactile strips along the pathway to the entrance
- No directional signage to locate the accessible entrance from the alighting and along the pathway
- Stagnant water in front of the kerb ramp could act as a barrier
B1 entrance
- The surface is slippery and glary

- Saw-tooth” tiling is not recommended for wheelchair users as it causes vibration
- Accessible entrance signage is not of recommended color contrast
- Handrails don’t extend 300 mm beyond the bottom of the ramp
- Tactile warning strips are present immediately at the bottom of the ramp and at 600 mm away from the top;
recommended to be 300 mm away
- Edge of the glass door is not easy to locate due to absence of colour contrasting strip
B1 entrance - Signage
Accessible lift and ramp signage are not prominent or of recommended colour contrast
Approach to B3
Bus stop (towards

Central route)
Users have to cross

road to accessible
entrance
- Vehicles are parked haphazardly at auto/ taxi alighting point to entrance

- Road surface is uneven and broken
- The assigned point for auto and cabs aren’t covered and out of the traffic lane
- Absence of tactile strips along the pathway to the entrance
- Persons with orthopedic impairments would have to cross the busy road to reach the accessible entrance
- Level difference between road and pedestrian pathway
Recommendations – Approach to accessible stations
• A gentle kerb ramp should be provided at all points where there is a level
cleared of any obstruction
• Stagnant water in front of the kerb ramp need to be addressed on a priority
basis
• Tactile strips are to be provided 300 mm before the start and end of
• Flooring of the ramp need to be non-slippery
• A1,A2, B2, B3 & B4 are stepped entrances leading into the station.
– Level difference between the road and pedestrian pathway leading to the
station entrance
– Stagnant water in front of the station entrance acts as a barrier
Entrance A1(A2, B2, B4 are similar)
- No directional signage to the accessible entrance from the inaccessible entrances

- Handrails do not extend 300 mm beyond the bottom of the ramp; flower pots present close to the handrail can be a
trip hazard
- Tactile warning strips are absent 300 mm away from the steps
- Colour contrasting strips at step edges is absent
- Glass door does not have colour manifestation
directional signage can be provided from A1, A2, B2, B3 and B4 to the
accessible entrance (B1, A3). Signage should be prominent displayed and
preferably be in a specific format - navy blue with white symbol and of the
dimensions 1000*1000 mm. Visual, tactile and audio guidance is
recommended.
Tactile strips are also recommended 300 mm before the start and end of the
access for many.
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– Accessible parking is provided at parking lot near A1 entrance which
has an exit towards gate A3
– However, bays of adequate size have not been demarcated
– Gate kept in the pathway to accessible entrance is heavy to open and
does not open fully
road markings
• Alighting
– No designated, signposted alighting is present. Typically alighting from
four and two wheeler is in front of B1 and A3 close to the kerb ramp
– For stepped entrance, alighting is typically in front of the entrance.
Level difference between road and pathway leading acts as a barrier
• Alighting
not been provided
– Absence of tactile guidance path and directional signage leading to
accessible entrance
Parking
- Absence of tactile guidance path and directional signage leading to the accessible entrance
- Gate connecting parking to accessible entrance is heavy
- Though adequate space for parking is reserved for Persons with Disabilities, it has to be demarcated properly into
bays with transfer zones and signposted on the floor with the international symbol of accessibility
Alighting
- Water stagnated in front of the kerb ramp acts as a barrier

- Signpost for alighting in front of the kerb is absent
- Directional signages to the accessible entrances are not prominently displayed
- Tactile pathway leading to the ramped entrance has not been provided
reserved for persons with disabilities for four-wheelers. This includes space
must be provided on the floor to indicate the accessible bay.
path leading to the parking
• Alighting point for persons with disability to be signposted and cordoned off.
Tactile floor guidance to the accessible entrance will provide additional,
independent mobility for persons with vision impairment
(IE)
environment
• Building facility – Toilet, Baby Changing facility
• Coach

machine, AFC
environment

machine, AFC

• Three types of stairs 1) Station to concourse 2) Concourse to platform 3)
Emergency staircase
– Adequately wide steps (over 2500mm) with handrails present either
on one side or not at all
• Some staircase (street to concourse | concourse to platform) had more
than 12 risers in one flight run
• First few steps are not of the uniform riser height in many stairs
• Handrails are at 1 level only in the stairs from Street to Concourse and
Emergency stairs
Vertical Circulation - Stairs (concourse to street level)

- More than 12 steps in some of the flight runs
Vertical Circulation – Sub level stairs (Concourse to street
level)
Towards B3

- Handrails do not extend 300 mm beyond the stairs
- No continuity in grip from the sub level steps to the B3 exit stairs
- Drainage grating at the step entrance can be a trip hazard
160 mm
150 mm
200 mm
- No colour contrasting strip on step edges; Absence of tactile warning strip 300mm at the landings and at the top
- More than 12 steps in some of the flight runs; Surface is glary; Space under the stairs is not cordoned off
- Steps are not uniform in height – the risers are 200 mm, 150 mm, 160 mm in the 1st 3 steps respectively from
bottom and 150 mm on others
tread.
• Handrails should be provided on both sides of the steps.
• Handrails should be clearly color contrasted from the surrounding wall.
• Two routes of lifts 1) Street to Concourse 2) Concourse to Platform.
Observations apply commonly across all. Differences, if any, are explicitly
mentioned
• Emergency call buttons are not tactile and emergency/safety instructions
are mounted at an inaccessible height
the escalator
1620 mm
- Accessible lift signage is not of the recommended color contrast

- Directional signages for multiple accessible coaches are present
- Notice to give priority for persons with disabilities and elders is mounted at 1620 mm
1600 mm
30 mm
- Control panel have buttons with Braille/ raised letters however it is does not contrast with the background to
aid people with visual impairment
- Horizontal gap the lift and the landing, is 30 mm; recommended to not be more than 12 mm
Tactile warning at the top and bottom of the escalator has not been provided
No audio alert system present before the elevator starts operating
Emergency instructions provided are not tactile and of the accessible format
Lift Lobby
Escalator
• Audio beepers near the escalator will alert persons with vision impairment
environment

machine, AFC
segregated as 1 & 2 and both are similar
• Signage hanging to the accessible coach does not have a high contrast
– from staircase to platform
– to emergency staircase
users
Horizontal Circulation – Platform and Seating Area
- Absence of grab bars for support can make it difficult for persons with disability to take support while sitting
down
Horizontal Circulation – Platform and Signage
- Signage hanging to the accessible coach does not have a high contrast
- Tactile strips don’t follow from the stairs to the platform
coach
platform lift
stations, one can consider adding tactile paths from (1) steps to
accessible/few coaches, (2) coaches to close seating areas
environment

machine, AFC
wheelchair users
as required
Ticket Counter
1290 mm
1060 mm
- Speaker is not at the ticket counter. The one provided at customer counter is at a height of 1290 mm which is
beyond the recommended 1000 mm
- Informative signages on the counter glass are not in accessible format
- Counter is at a height of 1060 mm without any knee recess area; additionally the gate barricade in some
counters (right picture) obstructs the clear floor space in front of the counter too
Summary finding – Ticket vending machines
wheelchair users
recommended
1400 mm
- Control buttons on the touch screen is at a height of 1200 – 13600mm; Coin slot is at a height of
1400mm which is beyond the comfortable reach of persons on wheelchair
1200 mm
• Tactile pathway to be provided to the ticket vending machine to assist cane
users in navigating independently
on wheelchair
wheelchair user
AFC Gate
Coin and card slot is placed at 1040 mm from the floor level and even
though it is accessible, it is above the comfortable reach for wheelchair
user
Summary finding - Drinking water
• Tactile pathway leading to the drinking unit has not been provided
• Glasses are placed at 1600 mm which is beyond the recommended
specification making it difficult for persons on wheelchair to access it
Drinking Water
1600 mm
1140 mm
- Glass is inaccessible for wheelchair user as it is at a height of 1600 mm; recommended is 1200 mm
- TTactile guidance path to drinking water facility has not been provided and signage is not tactile
• Directional signage to be provided to lead persons to the drinking water unit
• Space for glass holder should be provided within comfortable reach of
wheelchair/crutch users
environment

machine, AFC
• Door handle is provided at 1050 mm which is beyond the reach of
wheelchair users
• Guiding tactile path to the toilet has not been provided
2200mm. However, wheelchair user is able to use it
• Grab bar mounted on the wall is placed beyond the comfortable reach of
wheelchair users
• Hinged bar is also mounted not as per recommended specification
• Tap in the washbasin is foot press operated making it inaccessible to
wheelchair users
• Coat hook and tissue dispenser is placed beyond easy reach
Toilet Pathway and Signage
1050-1370 mm
- Signage provided is not tactile and within the recommended color specification
- Directional signage does not have the accessible symbol
- Absence of tactile guidance path to the toilet
- Handles are at a height ranging from 1050 - 1370 mm
Toilet - Interior
1100 mm
400 mm
560 mm
- The grab bars on the RHS are at a height of 1100 mm; recommended maximum height is 850 mm
- LHS hinged grab bar is at a distance of 400 mm from the centre line of the WC; recommended is 320 mm
- Tissue roll is placed behind the WC making it difficult to access
Toilet - Washbasin
- Tissue holder is at an inaccessible height of 1350 mm

- Clear knee space area under the wash basin is 650 mm in height; recommended is 750 mm
- Foot operated tap has been provided at the washbasin making it inaccessible for wheelchair users
Toilet - Urinal
660 mm
100 mm
- Urinal is at a height of 660 mm from the floor after a step of 100 mm that makes it
inaccessible
• Toilet roll to be mounted below the grab bars and at not more than 300 mm
from the front edge of the seat and at a height between 50 mm and 200 mm
from the top of the water closet seat
• Washroom accessories such as tissue dispenser to be between 800 mm and
1000 mm from the floor
• A hinged type horizontal grab bar should be installed adjacent to the water
closet; at a distance of 320mm from the centre-line of the WC, between
heights of 200 mm - 250 mm from the top of the water closet seat and
extending 100 to 150 mm beyond the front of the water closet
• Grab bar mounted on the wall to be refixed to a comfortable height of 200-
250mm from the top of WC. Additionally, WC to be re-laid at a distance of
400-500mm from the wall
provided
environment

machine, AFC
• Directional signage is not prominent for accessible entrances – near the
accessible entrances and from the inaccessible entrances too
- Signage board showing exits is glary and the accessible exits shown are not in the recommended color
contrast
- Accessible symbol signage is not standardized across the station
Sign boards are not in the appropriate colour contrast and are not tactile
- Signages are not in the recommended format and are not tactile
- Fare price is provided in small font making it inaccessible
- Usage of text with visual is a good practice
persons with VI
environment
Evacuation
ramps
Evacuation
• Evacuation plans are provided but aren’t in tactile or Braille format
• In the pathway of emergency stairs from concourse to exit, there are
obstacles (tiles for construction work and some inappropriately covered
pits) which is a trip hazard
users
1200 - 1430 mm
1300 mm
1630 mm
- Access to emergency call buttons are at 1630 mm which is beyond the recommended height of 1400 mm
- Manual call point is at 1300 mm
- Emergency train stop (right picture) is at the height of 1200-1430 mm
- Identification signage to both are in inaccessible format
1130 - 1900
mm
- Evacuation plans are present only at the concourse level and not at all other prominent locations
- They are at a height of 1130-1900 mm from the floor and not in tactile or braille format
- Signage is not in tactile format in the evacuation route

- In the pathway of emergency stairs from concourse to street exit, there are some obstacles (tiles for
construction work) kept on the side which would be a trip hazard without tactile floor guidance
- Lighting along the route is inadequate
Safety & Emergency Evacuation – Emergency Stairs
1050 mm
- In the pathway of emergency stairs from concourse to exit, there are some obstacles (inappropriately covered
pits) which would be a trip hazard without tactile floor guidance
- Absence of tactile warning tiles 300 mm before the steps
- Handrails are present on one side only at 1050 mm and they don’t extend 300 mm away from the first step
- Space under the stairs aren’t cordoned off and could be a over head hazard
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station
Evacuation
Shenoy Nagar Metro Station,
Chennai
November, 2020
Audit Details
Location Shenoy Nagar Metro Station
A1,A2, B3 and B1,B2,A3.
Description A1 and B1 are accessible entrances.
Mr P Rajashekaran, Mrs Jayashree Kannan &

Audit Team Ms. Mary (Wheelchair user)
Background


Observations
• Entrance

Environment

presented

Main Entrance
Alighting
Layout Map
Main Entrance
• Station has 6 entrances - A1, A2, A3, B1, B2, B3 – with approaches from
different sides of road , of these, A1 and B1 are designated as accessible
entrances.
– A1, A2 and B3 are within the CMRL complex. A2 and A3 are stepped entry
– B1(road-side entry + ramp), B2 (road-side entry + steps), B3 (road-side
entry + steps)
• Pathway to the station from bus stop is not easily accessible due to multiple
barriers
– Level difference between the pedestrian pathway and the road at the bus
stop forces the person with disability to the road
– Road-crossing with no safety measure
– For A1 entrance the approach path intersects with traffic entering station
parking lot
– Speed breaker observed en-route to the ramped entrance from the
entrance gate is difficult for wheel chair users to navigate
Main Entrance
• Pathway to the station from bus stop is not easily accessible due to multiple
barriers
– For B1 entrance, there is no kerb ramp at all making it inaccessible to
wheelchair users
• Station Layout Map at the entrance of every station indicates the layout
of station, entrances, etc. but this is not in accessible format. Audio, visual
and tactile signage recommended.
• No directional signage has been provided in A1 and B1. In case of A1, the
identification signage has been provided but it is not of proper size and
contrast.
Approach to A1 Accessible entrance
Entrance gate Bus Stop
Traffic crossing
- Nearest bus stop is less than 50m but involves crossing traffic
- There is no marked zebra crossing OR traffic signal to faciltate safe crossing
Approach to the A1
A1
Parking Gate
Lot
Entrance gate
Speed breaker
- For commuters alighting close to station the approach path intersects with traffic entering parking lot
- There is no kerb ramp from road to foot path, and an isolated approach path into the entrance
- There is a speed bump 900 mm wide in path leading to the accessible entrance which is difficult for wheelchair
person to cross independently
- Surface of the pathway is not smooth
- There is no tactile guidance path makes it difficult for independent navigation by cane users
A1 Accessible entrance
2
- Ramp is too long at 11.5m (max 9m, else landing to be provided at 9m intervals)
- Handrails do not extend 300 mm at the top and end of the ramp
- Signage provided is not of appropriate color combination
A 1 Entrance
Glass door
- Handrails do not extended 300 mm at the top of the ramp

colour contrasted door edges can cause a crash hazard (especially for people with vision impairment).
Approach to B 1 - from the road
Bus stop
- The bus stop nearest to the entrance B1 is more than 30mm, and involves crossing road with heavy traffic
- Vehicles are parked around the footpath
- Absence of signage on the approach to the accessible entrance makes it difficult to locate the entrance
- There is no kerb-ramp to address the level difference between road and pavement leading to ramp
- No tactile path has been laid on the approach to the entrance to aid person with vision impairment.
B1 Accessible entrance
Glass door
- Tactile warning strip has been provided on the ramp and not at a distance of 300mm from the start or after the
end of the ramp
- Handrails do not extend 300 mm at the top and end of the ramp
- No Signage provided as indication for accessible ramp
color contrasted door edges can cause a crash hazard (especially for people with vision impairment)
• A smooth, gently sloping kerb ramp should be provided at all points where
there is a level changes between the traffic lane and the accessible path
(especially at the bus stop)
• Pathways from the roads / bus stops should be wide (at least 1200 mm),
smooth and continuous and be kept free of obstacles.
• For the accessible entrance, tactile path to be placed from road, parking lot
and near bus-stop into the station providing independent access to persons
• Directional Signage to be place for B1 entrance. And more signages to be
placed so that they are easily viewable to passengers from the road side.
Tactile signage at a prominent point will enhance accessibility.
• Ramp leading to A1 entrance need to be redone to provide for landing at 9m
interval.
• Handrails need to be installed 300 mm before the start and end of steps. For
B1 entrance handrails of right specifications to be placed on both sides at
height of 760-900mm
• A2, A3 and B2, B3 have step entrances to the station. A1 and B1 being
accessible entrances have ramp entrances and observations and
recommendations are mentioned in other slides.
– Accessible signage for A1 and B1 have not been provided in other station
entrances.
– Absence of kerb ramps on the road inhibit easy access to the station approach.
– Warning strips at the start and end of the stairs and color strips at the edge of the
strips.
Step Entrance A2 and B3
A2
B3
- Handrail not provided on both sides

- Clearly contrasted color strips at the edge of each step has not been provided
- Absence of tactile warning at the start and end of the steps (and covering the width of the staircase) inhibits access
- Flower pot is a trip hazard
1. Route maps are provided at every station for easy navigation by all.
Directional signage can be provided from A2, A3, B2 and B3 to the
accessible entrance (A1 or B1). Signage should be prominently displayed
and preferably be in line with specifications as per Harmonized Guidelines.
the steps.
3. Adding kerb ramps and smoothing access to station will enable access for
all, including PwD.

presented

Main Entrance
Pathway Alighting
Parking
• A single uncovered parking lot has been provided near the A1 station
• Approach to Parking area is not even and has speed bumps.
• Adequate space exists but no provisions have been made for accessible
parking bays
• Signages (in line with Harmonized Guideline specifications) should be
provided for easy guidance for all.
Alighting
1. Enough space has been provided for alighting near the A1 entrance.
2. B1 has enough space only hindrance is the footpath is slightly elevated, no
ramp has been provided while approaching from street.
Parking – A1 Entrance
- Parking lot is not covered and no accessible bay (aligned to specified accessible bay
recommendations) has been marked on the floor. Adequate space (6000mmX3500mm) available
- Signboard are placed with appropriate signage
- There is no parking facility at B1 accessible entrance
Option 1
Option 2
- No signposted alighting point as of now

- As of now commuters alight outside the Entrance gate (Option 1) or are allowed (if coming by auto / taxi) to
alight close to entrance ramp
- Alighting is at any place on the stretch close to the entrance. Pathway intersects with vehicular pathway leading
to the parking area in case of Option 1
Alighting B1 Entrance
- No signposted alighting point as of now

- As of now commuters alight outside the entrance gate as shown in above picture, which is not separated
out of moving traffic and has vehicles parked making it unsafe
• Parking
– Every parking lot must have a few accessible bays of size 3600*6000 mm,
reserved for PwD. This includes space for transfer of the passenger from
the vehicle onto the wheelchair. Two accessible parking bay should be
provided for every 25 bays in a parking lot.
– Preferable that the parking lot is covered.
– Directional signage leading to accessible parking area at A1 need to be
prominently displayed at B1 entrance
– A tactile path can be provided from the accessible parking bays right up
to the station
– Wherever the path crosses with vehicular way, a warning block should
be installed to indicate the same. Or a trained personnel be provided to
assist persons with disability and monitor traffic
• Alighting
– For A1, space (of 1.5mX6m) need to made as designated point inside
station complex / parking lot and close to the ramp for safe alighting.
– For B1 from the road shoulder & footpath, a space need to designated as
alighting point. Further kerb ramp of appropriate slope to be provided
for getting on to the pavement
– Standpost and floor marking should be made to secure the alighting
space along with step-free / gently sloping ramps leading to the station
entrance ramps.
Recommended Alighting point at A1 and B1
A1 B1
- Alighting (A1) Space (of 1.5mX6m) need to made can be designated inside station complex / parking lot and
close to the ramp for safe alighting. (B1) From the road shoulder & footpath, a space need to designated as
alighting point
- Sign post and floor marking should be made to secure the alighting space along with step-free / gently sloping
ramps leading to the station entrance ramps
(IE)

machine, AFC

machine, AFC

• Two types of stairs 1) Street level to concourse (A2, A3, B2,B3 entrance to
concourse) 2) Concourse to platform (from within the station)
– Adequately wide steps (over 1500mm) with handrails on both sides.
Circumference of the handrails is between 38-50 mm (varies for
handrails installed at different levels)
– Handrails are does not extend 300mm beyond the steps
– Staircase are well lit throughout the day
mm and tread 300 mm
• Warning strips are missing on Station Entrance (Street) side.
Concourse to Platform
Platform to concourse

- Handrails does not extend to 300 mm before the start and end of steps
- Floor surface is slippery and can cause a slip hazard, especially for cane and crutch users.
- Tactile warning strips has not been provided on the landings 300 mm at the end of the last flight and beginning of
the next
- In some cases there are more than 12 raisers in one flight run
Vertical Circulation – Stairs in Platform
- Under the stair in the platform there is open space and not barricaded nor any warning signs are placed. This will
be hazardous for persons with vision impairment, who can easily bang on the edges of the stairs.
- Color contrasting strips at the edge of the stairs is missing.

- Tactile warning strips has not been provided on the landings 300 mm at the end of the last flight and beginning of
the next.
- Handrails is not continuous. At the landing, there is a gap. This can be confusing for person with vision impairment
tread.
• There are two sets of similar lifts connecting various levels– 1) street level
to concourse and 2) concourse to platform
emergency/safety instructions are mounted at an inaccessible height of
2200mm
24mm
- Signage provided is not of recommended colour contrast

- Call buttons in the lift lobby and lift car should be clearly color contrasted from the background (Pic 3)
- Gap between the lift and the landing is 24 mm, cane person’s cane can get stuck in between proving hazardous
- Due to the pandemic situation, there is foot press call button near all the lifts. But the same is inaccessible for
wheelchair person.
- Control buttons does not colour contrast with the surrounding wall
- Handrails in the lift should be clearly color contrasted from the wall
- Emergency information mounted at a height of 1600 -1700 mm makes it difficult for wheelchair users to read it
the escalator
- Audio beepers can be installed to alert persons with VI
Lift Lobby -
Escalator
environment

machine, AFC
• The Platform can be accessed via lifts, stairs and escalator. Tactile guidance
path can be installed from the lifts, stairs and escalators to a few coaches and
preferably to the accessible coach as well.
reflective
• Obstacles in the path of travel need to clearly surrounded by color
contrasting warning blocks
- Tactile Path from escalator / stairs to coaches is missing

- Tactile strip can be moved to 600 mm from the edge of the safety door. Currently placed around 130 mm from
the door
- Floor is slippery and reflective which can cause problems for persons with physical and visual disabilities
- Clear visual signages (directional and information) are seen on the platform, which is a good
practice and it enhances accessibility for all passengers
- Tactile and braille signages to guide persons with vision impairment to different facilities and
to indicate platform numbers should be installed
- For safe distance requirement – tactile markers recommended on waiting points as well

More comfortable backrest, side support etc., can be placed in the seating area closest to the accessible
coach
coach.
• Tactile warning strip to cover the entire width of the lift
• Tactile strip need to be placed at a distance of 600mm from the edge of
the platform
and platform lift
coach

machine, AFC,
Drinking water
• Counter did not have a clear knee recess area for easy access for wheelchair
users
and exit routes.
• Speaker has been provided but at a height of 1360mm (max height shld be
1000mm). Also induction loop unit is missing
literate
Ticket Counter
1360mm
1060 mm
- Counters are of height 1060 mm with no clear recess under the counter
easily identifiable for persons with low vision.
- Pictographic map to indicate services offered and Tactile maps to give directions and information is not available.
- A speaker has been provided at one of the counter with tactile path and placed at a height of 1360 mm
wheelchair users
person
issue
Coin slot at 1400

mm
- Control buttons are touch screen type and is at a height of 1000mm from the floor
- Buttons is not clearly color contrasted against the background
- Coin slot is unreachable for WC users at a height of 1400 mm.
- Tactile guiding path are not there help vision impaired person to the vending machine. However, the staff
are present to assist them if required.
• Ticket vending machines need to have its control panel clearly contrasted
1200 mm
disability
• Tactile path from the lifts leads to the AFC gate
• Tactile pavers have also been provided on either side of the AFC gate at a
distance of 300 mm from the gate to ease access for persons with vision
impairment.
1090 mm
- Tap token reader is installed at a height of 1090 Reachable but can only be seen with difficulty
- Also the person has to stand behind the yellow line (pic 2) to access the tap token point which makes it
more difficult for wheelchair person to access. However staff is available to provide assistance
Recommendation – AFC Gate
Automatic Fare Collection Gate
• Security gate before passing through the AFC is narrow in width and makes it
difficult for wheelchair users to pass through. Though the wheelchair person
is scanned with hand held detector and directly taken to the AFC gate.
• Drinking water unit installed is not fully accessible . Tactile blocks guiding
persons with vision impairment, to the drinking water unit are missing
• Glass is kept on top of drinking water unit a height beyond the
• The taps are not lever type
Drinking Water
1500 mm
- Tactile blocks guiding persons with vision impairment, to the drinking water
unit are missing
- Glasses are kept high, at a height of 1500 mm from the floor, which is beyond
reach, especially for wheelchair users. Place glasses at a lower height (appx
1200mm) from the floor
- The taps are not lever type (knob type), which may be difficult for operate
• Drinking water unit is not fully accessible for PwD. Wires under the unit –
fountain type unit needs to be removed to enable independent access for all,
including wheelchair users.
• Taps to be replaced with lever type ones for ease of use
environment

machine, AFC
• One unisex accessible toilet is provided at the Concourse Level
• Tactile guiding path to the toilet not provided for use of cane users (from
• Active leaf of the double leaf door leading to the toilet area is 860mm
narrower than the recommended specification of 900mm
sides
• Non-tactile door signage is placed at an inaccessible height of 1680 – 1900
mm
• Door of unisex accessible toilet is narrower than the recommended width
of 900mm and is inward opening
• Door does not have a horizontal pull bar on the inside of the door
• The grab bars are placed appropriately and so is the hinged side-bar but
the hinged bar not extending 100-150mm from the front edge of WC
• Adequate transfer space in front and the side of the WC, though the toilet
dimension (1800X2200mm) is short of the standard (2200mmX2200mm)
non-disabled person
• Emergency alert button is missing. Visual and audio alarms are available
which is a good practice
• Urinal is at a height of 500mm from the floor which is higher than the
recommended height of 430mm
Toilet block entrance, door, signage and Pathway
850mm
Path way from
External door
880mm
Main door to toilet

- Active leaf of the double-leaf door is 850mm. Only if both doors are kept open, the path is accessible for wheelchair
users / crutch users. No proper Stopper provided
- The corridor leading to the toilet has a gentle sloping ramp (1:12) But with no hand rails provided that makes
navigation of people with mobility impairment
- Queue manager is kept as door stopper becoming a barrier further narrowing the pathway
Toilet – Entrance door
860 mm
- Washroom door is inward opening

raised lettering) as per the International symbol of accessibility. Signage is of size 50*70 mm which is much smaller
than the specified 200*200 mm specification
Toilet - Interior
- Hinged bar is missing ; Water jet mounted on the right-hand side of WC is behind and difficult to reach
- L-shaped bars: Each bar is 850mm,(600mm for horizontal &700mm for Vertical is recommended) . While longer
length is fine but this pushes Vertical bar 250mm further from the front of WC making it unreachable
- Emergency button is missing but audio-visual alarm in the washroom is installed
Toilet - Washbasin
560 mm
- The washbasin is at the right height of 750mm from the floor, but enough knee space is not there. Knee space is
only 560mm height
- Washbasin faucets are push type and not easy to use
Toilet - Urinal
650 mm
- The rim of the Urinal is at the height of 650mm which is beyond the recommended off
430mm from the floor
• Tactile Guiding path to the toilet to be provided for use of cane users
(from lift at the concourse level to the toilet)
• Pathway ramp has to be fitted with handrails on both sides at the right
height of 760-900mm
• On the toilet door, signage in navy blue and white symbol need to
mounted at a height of 1400-1600mm, also the signage should be in braille
and raised lettering to enhance access for all
• Doors to be outward opening or sliding type, and door width increased to
900mm
• On the inside of the door horizontal pull-bar, at least 600 mm long to be
provided such that it is 130 mm from the hinged side of the door and at a
height of 1000 mm
• L-shaped bar of appropriate specifications (650 mm long) to be provided.
• Hinged sidebar of the right specifications to be provided
• Water jet should be mounted below the grab bars and at not more than
300 mm from the front edge of the seat and at a height between 50 mm
and 200 mm from the top of the water closet seat
• The knee-space of 680-700m under the Washbasin should be provided.
• The push type taps may be replaced with lever type or automatic type taps
• An emergency call switch should be provided within easy reach on the
wall near water closet at two levels: at 300mm and 900mm from the floor
• One of the urinals to be fitted with have grab bars on each side and in the
• Urinal height to be lowered to 430mm
environment

machine, AFC
vision
- Clear color contrasting enhances visibility for low vision persons – green on white is not clearly color
contrasted.
- Font size on signages needs to be reviewed. It is small and difficult to view in some places. Based on the vision zone
for the signage, font size can be determined (Ref Harmonized Guidelines Signage Table)
- Reflective background will make it difficult for person with low vision to read clearly
- The instruction board is placed too high for person on wheelchair to read comfortably without stretching the neck.
Visual Accessibility – Informative Signage
- Having visuals along with text is a good practice.

- Signage indicating the places near the exit is helpful
Visual Accessibility – Digital Signage
1 2
- Color contrasting of the background with color of fonts enhances readability of the signage. Hanging signages
are installed at a suitable height
- The signage has reflection making it difficult for person with low vision to read clearly. Picture 2
Recommendation – Signage
– Directional & Information signages to show maps and routes and guide people from
one part of the facility to another
– Identification signages indicating what that facility is. Add visuals along with the textual
information to make it useful for a large group of people
– Warning Signages to indicate areas where people should not go and/ or need to be
cautious
the floor.
guidelines. Specific examples given in the next few slides.
points across the station can be an impediment to full accessibility for VI persons
environment
Evacuation
ramps
Evacuation
• Emergency call buttons are all placed beyond accessible height of 1000mm
adjustment flexibility. No emergency evacuation chair is available
- Absence of tactile path leading to the emergency exit, makes it difficult for vision impaired person to navigate.
- The hand railings ends abruptly in the right side and also the railings do not extend in the landing space, making
it confusing for person with vision impaired to follow
- Tactile warning strips at a distance of 300 mm from the start and end of steps and landing is missing
From side of emergency exit, there is fire extinguisher pipeline, and there is no barricade or warning indication –
which can be crash hazard for person with vision impairment. Picture 1
Non-tactile directional signage
- The train stop button at a height of 1360 mm and emergency call button at 1650mm and are too high. They are
contrasted against the wall color though
- The font size of written material on these buttons is small and not given in braille
Evacuation
• Alarm Panels / Emergency buttons
Braille
• Alerting System
Evacuation
station
– The risers / treads, hand rails in Emergency evacuation stair case not as
per design
– Doors are heavy to open independently and in case of emergency, doors
to be kept open with door stoppers
St Thomas Mount Metro Station, Chennai
October, 2020
Audit Details
Location St. Thomas Mount Station, Chennai
Type of station and use Elevated Station | Public Transport
It has 2 entrances of which only entrance A is
functioning and Entrance B which connects to MRTS at
Description
concourse level. Entrance A is accessible entrance with
ramps on both sides
Facility covered
etc. was assessed
Ms. Anupriya and Mr. Shashaank Awasthi from v-shesh,
Audit Team
Ms. Metilda (Wheelchair user)
Background



Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Main Entrance
• Station has 2 entrances - A and B (in addition to parking)
– Entrance A is for entering station from (i) street - climbing 5-6 steps or
using ramps provided on either sides
– Entrance B connects station to MRTS station - by a walkway with steps
that connect onwards to MRTS over-bridge
• A Entrance from the compound gate is beyond 30m with no resting space
• Pedestrian pathway has not been demarcated from the vehicular pathway.
This can be a potential hazard for persons with disability
• Absence of tactile guidance from the compound gate to the ramped
entrance
• Speed breakers provided on the way acts as a barrier for independent
navigation of wheelchair users
• L-shaped ramp are provided on either side of the stepped entrance. Both
are similar and hence common observations are provided
• Surface at the entrance of the ramp is not smooth and levelled
Main Entrance
• Ramp gradient on either side is steep making independent navigation of
• Tactile warning tiles are absent both at the bottom and landing of the ramp.
In ramp2, tactile guidance path is provided from the top of the ramp to the
lift
• Saw toothed tiling pattern observed on the ramp is not recommended as it
causes vibrations to a wheelchair user
• Handrails project 300 mm beyond the bottom of ramp only on one side.
Handrails at the top of the ramp, on one side, end in a wall which could be
accessible entrance
Approach to station
₋ Distance from the nearest bus stop is more than 50m

₋ Pedestrian pathway has not been provided making it hazardous
₋ Pathway to the station entrance is not smooth or leveled
₋ Debris on the side of the road acts as a barrier
₋ Parked vehicles and road crossing acts as a barrier
₋ Signage has been provided at the bus stop. However, it is non-tactile
Approach to A entrance from the gate
₋ Approach from the street is via a compound gate which is beyond 30m from the ramped entry with no
resting space
₋ Tactile pathway has not been provided from the compound gate to the entrance
₋ Speed breaker provided on the pathway prevents independent navigation of wheelchair users
A Entrance
Ramp 2
Ramp 1
A entrance is accessible with both steps and ramp. Ramp has been provided on either side
A Entrance - Ramp 2
- L-shaped ramp with handrails extending beyond the bottom of the ramp on only one side.
- Handrail on the top ends in a wall which could be confusing for a cane user
- Absence of tactile warning strip on the bottom and the landings of the ramp
A Entrance - Ramp 2
- Approach to the ramp is not smooth making smooth access of wheelchair difficult
- Saw-toothed tiling pattern is not recommended as it causes vibrations to a wheelchair user
- Tactile warning is provided only at the top of the ramp
- Steep gradient (Level 1 - 1:4.8; Level 2 – 1:4) makes independent access of wheelchair users difficult
A Entrance - Ramp 1
- L-shaped ramp is provided on the RHS of the steps is similar to the ramp 2
- Steep gradient (Level 1- 1:5; Level 2- 1:3) makes independent navigation of wheelchair users difficult
- Approach to the ramp entrance is not smooth and saw-toothed flooring has been provided
- Only difference being, absence of tactile warning strips at top of the ramp leading to the lift

disability and elderly to the accessible station entrance from the compound
gate to be provided. Audio, visual and tactile signage will enhance
accessibility for all
• Distance from the compound gate to the accessible entrance is far and
hence there is a need to provide resting seats
• Tactile guidance pathway from the compound gate to the accessible entrance
would help a cane user to independently navigate
• Vehicular and pedestrian pathway to be clearly demarcated to prevent
accidents
• Pedestrian pathway to be cleared off speed bumps and the surface to be
made smooth and levelled to allow smooth access by wheelchair users
• Gradient of the ramp to be a minimum of 1:12 to allow for

independent access of wheelchair users
• Saw-tooth tiling to be avoided. Instead smooth, non-slippery flooring
to be provided
• Ramp should be provided with handrails extending beyond 300 mm
on both sides before the start and end of the ramp
• Handrails ending in the wall should be avoided
• Steps do not have handrails that extend 300mm before the start and end of
the steps
• Warning strips at the start and end of the stairs and color strips at the edge of
the steps is also missing
• Drainage grating at the beginning of the step could be a trip hazard for
cane/crutch users
A Entrance
- No tactile guidance has been provided

- Drainage grating is provided at the bottom of the steps
- Handrails have not been provided for the steps
• Handrails to be provided on both sides of the steps and should extend to
300 mm before the start and end of the staircase.
• Drainage grating at the step entrance to be avoided
disabilities.
B Entrance - MRTS
Connection to MRTS over-bridge Stairs to walkway Entrance at concourse level
- Pathway is inaccessible and provides only for a stairs

- Foot over-bridge (MRTS side) changes levels where only stairs have been provided
- No tactile guidance has been provided
environments

presented

Main Entrance
Pathway Alighting
• Parking lot
– Designated accessible parking has been provided within CMRL premises
– Parking lot is located on underground level and connects with A entrance via
stairs and ramps
– Accessible parking bay has been allocated and is identifiable but it needs to be
marked suitably as current dimensions and signage are not as per universal
guideline requirements
– Parking needs to be re- organized for car and bikes are parked on way
– Some bollards have been placed which are a barrier for wheelchair users
• Alighting
– Pedestrian pathway to the lift has not been demarcated from vehicular
pathway
– Signage to accessible entrance from the parking has been provided
– Alighting point is at A entrance and is separated from flow of traffic
– Alighting point is not signposted
– Tactile pathway from alighting point to entrance (steps/ramp) is not provided
Parking
- Accessible parking has been allocated for person with disabilities. The bay has not been marked and signposted
appropriately
- Parked vehicles and presence of bollard on the way to the ramp acts as a barrier for persons with disabilities
- Transfer zone has not been marked with yellow or white cross-hatch road markings
Approach from accessible parking to the lift
Ramp 1 Ramp 2
Ramp is provided on both sides leading to the accessible lift

Ramp @ parking leading to the lift
Ramp 1
- No tactile warning block has been provided at the top and bottom of the ramp
- Haphazardly parked vehicles and bollards at the entrance acts as a barrier
Ramp @ parking leading to the lift
- Saw-tooth ramp tiling is not recommended
Approach to lift from the parking
Parking Parking
- Door connecting to the entrance A lift

- Absence of tactile guidance from parking
- Width of the active leaf of the double door leading to the lift is not as per the recommended specification of
900mm
in a parking lot.
• International Symbol of Accessibility should be clearly marked on the
accessible parking lot for drivers/riders with disabilities only
at all entrances.
• Alighting point for persons with disability should be signposted
• Since the bus stops to station entrance is more than 60m, it is
explored
(IE)
environment

machine, AFC
environment

machine, AFC

• 3 types of stairs 1) Street level to concourse 2) Concourse to MRTS 3)
MRTS to Platforms 3) Emergency stairs. Concourse to MRTS leading to
platform 2 is currently not functional
and 300 mm after the end of each flight of steps
– Under-stair area was not cordoned off
Vertical Circulation – street level to concourse

Vertical Circulation – concourse to MRTS | MRTS to platform
MRTS to Platform
Concourse to MRTS

- Absence of tactile warning strip at the top and bottom of the landings of each flight of stairs
tread.
• One type of lift only across all routes : street level  concourse;
concourse  MRTS  platforms. Observations listed are common to all
• Tactile warning strip in front of the lift has not been provided
- Internal dimension is less than 1500x1500mm

- Emergency information is provided beyond the recommended height
- Gap between the lift car and lobby is more than 12mm
1710 mm
1590 mm
30mm
- Tactile warning strip does not cover the entire width of the lift
- Emergency information is provided beyond the recommended height
the escalator
Absence of audio alert and tactile warning strips at the top and bottom of the escalator
cane users
Lift Lobby
Escalator
environment

machine, AFC
• Station has two platforms and are accessible via lifts, stairs
• Additionally, tactile pathway does not align properly with the coach
entrance and could hence be a hazard for cane users
– to the emergency staircase
• Columns/pillars on the platform does not contrast in colour with the
background and could be a bump hazard for persons with vision
impairment
impairment
• Colour contrasting strips have been provided. However, Dot-type warning
blocks 600mm from the border of the platform are not available
• Ample seating space provided for passengers. However, tactile guidance
block and drainage grating is provided close to the seating area. This could
be a trip hazard
• Additionally, seating area does not have a tactile warning block around it
• Platform flooring is slippery and could be a slip hazard especially for crutch
users
users
Tactile pathway does not align properly with the coach entrance and is hence hazardous
70 mm
- Level difference of 50mm between the coach and the platform is a trip hazard and makes independent
navigation of wheelchair users impossible
Horizontal Circulation - Seating
- Tactile pathway in front of the seat is not recommended

- Seating area does not have tactile warning block around it
Horizontal Circulation - Seating
- Drainage grating in front of the seating area is not recommended as it could be a trip hazard
- Seating area does not have tactile warning block around it
- Mix of seating (chairs as well as benches have been provided
provided
• Free standing columns and posts within an access route should incorporate a
band of 200 mm, between heights of 1400 mm and 1600 mm from the
walkway floor finish, and which contrasts visually with the remainder of the
post or column
and platform lift
accessible stations, one can consider adding tactile paths from coaches
to close seating areas
• Tactile pathway to be properly aligned to the coach doors to prevent
accidents
environment

machine, AFC
• Counter to which the tactile pathway has been provided is currently not
functional
wheelchair users
font and color.
as required
inaccessible height
1290mm

wheelchair users
• Preferable that the counter to which tactile pathway has been provided be
made functional
wheelchair users
issue
• Tactile pathway leading to vending machine has been provided but it not at
a distance of 300mm from the machine
1400mm
1200mm
240mm
- Tactile guidance is provided for a specific machine but it is not at a distance of 300mm
from the machine
- Control buttons on the touch screen is at a height of 1200 – 13600mm; Coin slot is at a
height of 1400mm which is beyond the comfortable reach of persons on wheelchair
- Information pertaining to fares is designed and placed inaccessibly
1200 mm
disability
from the machine
on wheelchair
wheelchair user
all times
AFC gate
₋ AFC coin and card slot is placed at 1040 mm from the floor level and even though it is accessible, it is above
the comfortable reach for wheelchair user
₋ Signage indicating the AFC for wheelchair users has not been provided
• Tap is at a height of 1280mm making it beyond the reach of wheelchair
users
provided
Drinking Water
1280 mm
- Drinking water placed above the reach of wheelchair user
to be lowered to enable independent access for all, including wheelchair users
environment

machine, AFC
• Guiding path to the toilet has not been provided. Double leaf door leads to
the toilet area. Active leaf is 880mm, narrower than the recommended
• Design of the ramp leading to the washroom is not appropriate. It is steeper
than the recommended specification. Handrails are too thick to provide for
comfortable grip
• Door is outward opening and does not have the facility to open from outside
color contrasts
mm ; standard 2200x2000mm)
• Grab bars are inappropriately designed and placed. Grab bar fixed to the
floor restricts the space available for lateral transfer
• Toilet roll and hand water faucet is placed behind the grab bar and the WC
making it difficult to use even by a non-disabled person
• No wash basin is provided in the toilet
• None of the urinals have grab bars installed to support ambulant Persons
with Disabilities
Toilet Pathway
880 mm

- Door width is 880mm and handle bars have been provided at height of 1190-1490 mm which is not as per
- Steep slope to navigate the level difference at the outer door
- Signage is non-tactile and is not in recommended colour specification of white on navy blue
Washroom Ramp
- No tactile guidance provided

- Ramp to accessible washroom is of inappropriate slope (1:9.70)
- Handrails have not been provided from the bottom of the ramp
- Absence of landing in front of the toilet door at the top of the ramp
Toilet Pathway
700 mm
1060 mm
- Horizontal bar is placed beyond comfortable reach of wheelchair users

- Doorway is 700mm (due to the presence of stopper) making it very difficult for wheelchair users to access
Toilet - Interior
400 mm
- No washbasin attached
- Fixed grab bars prevents space available for lateral transfer
- Water jet is placed behind the WC and the grab bar making it difficult to reach
- Toilet roll is also placed too far for comfortable access
Toilet - Urinal
700 mm
10 mm
- Stepped entry makes it difficult for crutch users to approach the urinal
• Ramp leading to the toilet must be of gentle gradient of 1:12. Handrails to be
of 38mm circumference to allow for comfortable grip. Additionally handrails
need to extend 300mm at the top and bottom of the ramp
width
• Ideal for toilet to have an internal dimensions of 2200 X 2000mm
• Toilet doorway should have an ideal width of 900mm for comfortable access of
• Door has to be outward opening or of sliding type. Locks installed need to be
easily releasable from the outside
• Consider changing the grab bar fixed to the floor into hinge bar to allow for
lateral transfer
• Toilet roll and hand water faucet mounted below the grab bars and at not
more than 300 mm from the front edge of the seat and at a height between 50
mm and 200 mm from the top of the water closet seat
• Washbasin need to be provided in the toilet as per recommended specification
• Adequate clear floor space of at least 1350mm depth and 900mm width, both
in front the WC and washbasin required
environment

machine, AFC
• Directional signage is not prominent for accessible entrances – near the
accessible entrances and from the inaccessible entrances too

- Signage provided on the wall is at an inaccessible height. Those provided at lower height is non-tactile

- Access symbols are not as per the recommended colour contrast and are not standardized all through the station
- Caution signage is not in accessible format – Font size is too small to enable comfortable read and is also
placed too high
- Fare prices are of small font size and placed too high making it difficult to read
persons with VI
environment
Evacuation
ramps
Evacuation
level close to A entrance
users

- Handrails provided only one side
- Manual call points is at a height of >1200mm from the floor

- Emergency phone is placed beyond the reach of wheelchair user. Additionally clear floor space is
not provided to the emergency phone
- Absence of tactile pathway leading to the exit

- Absence of step-free evacuation route
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station
Vertical Horizontal Inside the Coach Building Visual Safety & Other facilities
Circulation Circulation Premises facility Accessibility Emergency – Restaurants,
Evacuation ATMs

elevators, counter,
escalators, Ticket
ramps vending
machine, AFC
• At concourse level, following facilities are available
– Add value machine
– ATM machine (from Indian Overseas Bank)
– Restaurant (not functional during the time of access audit)
• Other facilities are connected by a tactile pathway making it inaccessible to
cane users
• Absence of directional and accessible identification signage makes it more
difficult to locate
• Control buttons of the machines are beyond the easy reach of wheelchair
users
• ATM facility provided outside (close to A Entrance) is not accessible due
to the stepped entry
Other facilities
- Absence of tactile path leading to the add value machine

- Accessible identification signage has not been provided
- Controls and travel card insertion slot are placed beyond the comfortable reach of persons on wheelchair
- Uneven footpath and stepped entry makes the ATM inaccessible to wheelchair users
- Screen height makes it inaccessible
- Door width is 790 mm
- Control buttons are placed beyond the comfortable reach of wheelchair users
- Keyboard is placed in a way that is not clearly accessible to any users let alone wheelchair users

Teynampet Metro Station, Chennai
October, 2020
Audit Details
Location Teynampet Metro Station, Chennai
It is on the line I of the Chennai Metro. Station has 6
entrances. A2, A1, B1 on one side and A3, B2, B3 on the
Description
other side of the road. Of these, A1and B3 are
designated as accessible entrances
Facility covered
etc. was assessed
Ms. Anupriya and Mr. Shashaank Awasthi from v-shesh,
Audit Team
Mr. Sathish Kumar (Wheelchair user)
Background



Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Teynampet Station Layout
Main Entrance
• Teynampet station has 6 entrances of which A1 and B3 are designated as
accessible entrance
– A1(road-side entry + ramp), A2 (road-side entry + step) is adjacent to
A1, B1 (road-side entry + steps)
– A3 (road-side entry + steps), B2 (road-side entry + steps), B3 (drive-in
entry + ramp)
• Approach to the station entrance are inaccessible due to
– Bus stop is more than 50m for all entrances except B1. Due to the
level difference between the road and pedestrian pathway commuters
have to use busy road to reach the station entrance where kerb ramp
is provided
– Entrance A slope connecting road with pedestrian pathway leading to
the station entrance is not as per recommended specification making
independent navigation of wheelchair/ crutch users difficult
– Absence of tactile pathway leading to station from both accessible
entrances
Main Entrance
• Approach to the station entrance are inaccessible due to
– En-route obstructions such as open manhole, exposed wires, debris
collected, etc.
– Pedestrian pathway to ramp at B3 entrance coincides with the
vehicular pathway leading to parking
• Station map is given at every station entrance indicating layout of stations,
but this is not in accessible format. Audio, visual and tactile signage
recommended. Additionally, signages in prominent places indicating how
• Both accessible entrances (A1 and B3) ramp gradient are steep making
• Tactile warning tiles are absent both at bottom and landing of ramp
• “Saw toothed” tiling pattern observed on the ramp is not recommended
as it causes vibrations to a wheelchair user
• Handrails do not project 300 mm beyond the bottom of ramp
Main Entrance
• Handrails of B3 ramps ends in a wall at the top of the ramp making it
• Edges of the open glass door at B3 does not contrast in colour and could
hence be a hazard for persons with low vision
Ramp
₋ Obstacles (such as electric pole) in the pathway restricts the space available for navigation
₋ Electric pole does not have a colour contrasting band for persons with low vision to locate it
₋ A1 entrance has a sloping kerb ramp (gradient – 1:13). It needs be made gentle with a gradient of at least 1:12
₋ Absence of tactile guiding path leading from the station entrance.
A1 Entrance
₋ Handrails does not extend 300 mm before the start of the ramp.
₋ Handrail on RHS is not continuous and stops half-a-way in front of a ledge like structure
₋ Tactile warning strips at the start and end of the ramp are missing
₋ Saw-toothed tiling observed on the ramp flooring is not recommended
Approach to
the ramp
₋ Path leading to B3 should sufficiently wide (at least 900 mm

₋ Absence of tactile guiding path leading from the station entrance
₋ Bus stop is more than 50m from station entrance and persons with disability has to use the busy main road
due to the level difference between the road and pedestrian pathway
B3 Entrance
1450 mm
Level 1
₋ 3 level ramp provided.

₋ Handrails do not start 300 mm before the start of the ramp.
₋ Tactile warning strips at the start and end of the ramp are missing.
₋ Saw toothed tiling pattern on the ramp is not recommended as it causes vibrations to a wheelchair user
B3 Entrance(Accessible entrance)
Level 2 Level 3
₋ Absence of tactile warning tile at the top of the ramp

₋ Handrails end in a wall and can be confusing for persons with vision impairment
₋ Edges of the glass door is not apparent due to the absence of colour edge and could be a hazard for persons with low
vision
Recommendations – Entrance to accessible
stations
• A smooth kerb ramp should be provided at all points where there is a
level changes between the traffic lane and the accessible path
• Ramp leading to A1 and B3 station entrances need to be redone with
appropriate gradient (1:12). Handrails need to be installed 300 mm before
the start and end of steps for both A1 and B3 ramps
• Pathways from parking lots, road / bus stops should be wide (at least 900
mm), smooth and continuous and be kept free of obstacles. Obstacles
which cannot be removed should be surrounded with tactile warning
strips
• For accessible entrance, tactile path can be considered from road, parking
lot into the station providing independent access to persons with vision
impairment
• Signage is present before the accessible entrances A1 and B3 but they

need to be easily viewable to passengers from the road side. Tactile
signage at a prominent point will enhance accessibility
disability and elderly to the nearest accessible station entrance. Audio,
visual and tactile signage will enhance accessibility for all
• A2,A3, B1, B2 are stepped entrances leading into the station.
incorporated to make the stations largely accessible for persons with mild
to moderate disability.
• Signage leading from these stations to the accessible stations should be
visibly displayed and be provided in accessible formats
• Points of inaccessibility noted are given below
– Handrails do not extended 300 mm before the start and end of the
steps
– Glass doors do not have colour manifestation
A2 Entrance
- No manifestations in color contrast on glass doors provided at the step entrance

- Clearly contrasted color strips at the edge of each step are not provided
- Absence of tactile guidance at start and end of steps (and covering width of staircase) inhibits access for
- Potted plants on the step could act as a barrier for cane users
B1 Entrance
- Handrails does not extend 300 mm before the start and end of the steps
inhibits access for persons with vision impairment
- Glass doors do not have colour manifestation
• Route maps are provided at every station for easy navigation by all. Signage
should be prominent displayed.Visual, tactile and audio guidance is
recommended.
access for many.
• Glass doors to have colour manifestation.
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– There are 4 parking area all on the A3, B1, B3 side (Traffic flowing
towards airport)
– Of the 4 parking areas, the one at B3 entrance has space identified for
persons with disability and is within 30m from the ramp
– Other 3 parking areas are currently not in use and is more than 50m
from the accessible entrance and hence not audited
– Signage at B3 parking is not per international standard of accessibility
disabilities at the approach of the parking lot. Signage indicating
presence of accessible parking is inappropriate
road markings
– Pathway connecting parking lot to the entrance is less than 30 m and
not covered. Additionally, pathway coincides with vehicular pathway to
the parking area
• Alighting
not been provided
Parking at B3
Ramp
- Absence of tactile guidance make access for persons with vision impairment difficult
- Open space available for parking no accessible bays for 2 wheelers has been designated
- Pathway to ramp has not been demarcated and currently intersects with vehicular traffic to and from the parking
Parking
Parking further to A3 Entrance

Parking between B1 and B3 towards airport
entrance
- Other parking areas are locked and currently not functional

- Distance of the parking area from accessible entrance (B3) is more than 50m with multiple barriers
Alighting at A1 entrance
- No alighting point has been designated. Recommended that an alighting space be designated where
the road curves inwards or before the kerb ramp access towards A1
- Tactile path need to be provided from alighting point to the ramp/lift
- Signage should be provided at the alighting point along with accessible signage leading towards the
ramp
Alighting at B3 entrance
- No alighting point has been designated. Currently everyone alights in front of the entrance
- Tactile path need to be provided from alighting point to the ramp/lift
- Signage should be provided at the alighting point along with accessible signage leading
towards the ramp
• Parking at B3 entrance can be allocated specifically for persons with
disability
• Directional signage to indicate the accessible parking facility to be
provided at all entrances.
• Pathway from alighting point to the ramp should not intersect with
vehicular pathway. Where not possible, trained staff to monitor traffic and
assist persons with disability be provided
• For B3 entrance, persons with disability can alight close to the ramp within
the complex. Alighting point should be signposted, and the clearly marked
• For A1 entrance, it is suggested that alighting be signposted for persons
with disability close to the kerb ramp on the shoulder of the road away
from the traffic
Recommendation: Alighting at B3
₋ Alighting for persons with disability getting dropped off provided within the
station complex close to the ramp
(IE)
environment
Automatic fare collection gates

machine, AFC
environment

machine, AFC

Emergency stairs.
and 300 mm after the end of each flight of steps
extend 300 mm beyond the steps
Vertical Circulation – Stairs (Concourse to street level)


- Absence of tactile warning strip at the top and bottom of the landings of each flight of stairs
tread.
• There are two elevators across both levels – 1) Two elevators from street
level to concourse and 2) One elevator from concourse to platform
2100 mm
1580 mm
the escalator
- Tactile warning strips need to be installed 300 mm before and after the step edge
- Emergency signage provided is in non-accessible format
Lift Lobby -
Escalator
environment

machine, AFC
• There are two parallel railway tracks sharing a platform
• Platforms are segregated as 1 & 2 and are accessible via lifts, stairs
the platform. Absence of tactile pathway to (i) seating area (ii) emergency
staircase
• Platform flooring is slippery and could be a slip hazard for crutch users
• Gap between platform and coach is 70mm with a level difference of 50mm,
make it inaccessible for wheelchair users and hazardous for cane users
- Tactile warning path from escalator/stairs to coaches are missing

- Gap between the platform and coach is 70mm and could be a trip hazard for cane
users
- Level difference of 50mm between the coach and the platform is a trip hazard and
makes independent navigation of wheelchair users impossible
More comfortable backrest, side support etc, can be placed in the seating area closest to the accessible coach
- Signages are not standardized across the station and is not as per the recommended colour specification
- Dustbins kept in middle of the platform can act as a barrier
coach.
and platform lift
coach
environment

machine, AFC
wheelchair users
font and color
language literate
inaccessible height

wheelchair users
wheelchair users
issue
1400mm
- Absence of tactile guidance pathway leading to the machine
1200 mm
disability
from the machine
wheelchair user
all times
• Tactile warning provided on only one the sides of AFC at A Side
AFC gate
the comfortable reach for wheelchair user. It Can be moved to the front in order for it to be easily viewable
by all
₋ On A side, tactile pathway is provided only on one side of the AFC gate
provided
• Identification signage provided is high on the wall and non-tactile
Drinking Water
- Taps are installed at the height (1100mm), but taps are of push type which can restrict access for persons with
limited motor movements
- Signage provided is high on the wall and non-tactile
• A well designed tactile path should lead to the water-unit
• Directional signage leading to drinking water unit need to be provided
environment

machine, AFC
• Guiding path to the toilet has not been provided
• Active door of the double-leaf door on the pathway to the toilet is 840mm
narrower than the recommended specification. Hence, both the doors need
to be opened for comfortable access of wheelchair users
• Doorway of unisex accessible toilet is of sufficient width but the door opens
inwards which makes access difficult
• Absence of clear maneuvering space
• Door entrance has a threshold which is greater than 12mm
• There is inadequate space beyond the leading edge of the door making it
difficult for wheelchair user to maneuver and to reach the handle
• The washroom dimension(1640*3000 mm ; standard 2200x2000mm)
• There is no grab bar provided on the wall next to the WC making transfer
difficult
• The urinals are not provided with a grab bars to support ambulant Persons
with Disabilities and are high (> 670 + 10mm riser from floor)
Toilet Pathway

- Door width is 860mm and handle bars have been provided at height of 1100-1410 mm which is not as per
Toilet - Interior
- Threshold of more than 12mm is at the entrance which makes it difficult for wheelchair users to
- Inadequate space on the leading edge of the door makes it difficult for wheelchair user to
maneuver and to reach the handle
Toilet - Interior
- Absence of grab bars on the wall adjacent to the WC makes independent transfer difficult
- Broken tiles can be hazardous
- Wash basin taps are push type
- Emergency button and visual alarm in the washroom missing
- Toilet roll is place behind the WC making access difficult
Toilet - Urinal
- Stepped entry makes it difficult for crutch users to approach the urinal
locate
• Door has to be outward opening or of sliding type. Given the inadequate space
beyond the leading edge of the door, consider providing horizontal bar to make
it easier for wheelchair user to access the door handle
• Locks installed need to be easily releasable from the outside.
• Threshold of 12mm and the door entrance need to levelled
• Broken tiles of the toilet to be addressed
• Grab bar of appropriate specification to be provided on the wall adjacent to
the WC
• Toilet roll to be provided at not more than 300 mm from the front edge of the
seat and at a height between 50 mm and 200 mm from the top of the water
closet seat
• There should be a visual emergency alarm in the toilet
environment

machine, AFC
vision
Visual Accessibility –Directional Signage
- Signage for toilet is not in accessible formats (braille and tactile) plus not in the right color (navy blue and white) - so
it is not as per the international symbols of accessibility
- Lighting adds glare to some of the ceiling signage
- Usage of text and visual is a good practice. However, signage provided above the seating area is not
accessible due to lack of clear floor space in front of it (especially for persons with vision impairment
another
people
persons with VI
environment
Evacuation
ramps
Evacuation
level
users

Safety and Emergency Evacuation – Stairs

- Handrails provided only one side
wheelchair user
all times
• Tactile warning provided on only one the sides of AFC at A Side
AFC gate
the comfortable reach for wheelchair user. It Can be moved to the front in order for it to be easily viewable
by all
₋ On A side, tactile pathway is provided only on one side of the AFC gate
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station

Thirumangalam Metro Station, Chennai
September, 2020
Audit Details
Location Thirumangalam Station, Chennai
It is on the line 2 of the Chennai Metro. Each
side of the road has 3 entrances. A1, A2, B2 on
one side and B1,B2, A3 on the other side. A1 &
Description A4 are designated accessible entrance

Mr. Rajasekharan, Ms. Anu Priya, Mr. Anand
Mayan, and Ms. Shanthi Krishnamurthi from v-
shesh, Ms. Metilda (Wheelchair user), Mr.
Audit Team Aravind (Cane User)
CMRL contact person Mr. Rajaram, Mr. Ravindran and Ms. Nivedita
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Thirumangalam Station Layout
Layout does not accurately depict the station entrance position. It should be B1, A4, A3 and B2, A1, A2
Main Entrance
• Station has 6 entrances A1, A2, A3, A4, B1, B2 of which two have been
designate as accessible (A1 and A4) entrance
Pathway to the station entrance. Kerb ramp/slope has been provided.
However, this is not of recommended specification making independent
navigation of wheelchair/crutch users difficult
• Pathway to the station from bus stop is not easily accessible due to
multiple barriers
provided for entry/exit into various building
Main Entrance
• Station Layout Map does not depict the station entrances accurately. For
instance sequence of the entrance positioning should be B2, A1, A2 on one
side and B1, A4, A3
• Station Layout Map given at every station entrance indicating the layout of
stations is not in accessible format. Audio, visual and tactile signage
recommended
entrance. Pathway is well lit even during night time
Approach to A4 from A3 Entrance Side
A4 Entrance
A3 Entrance
Pillar
460 mm
Approach to station entrance has narrowly placed bollards making it inaccessible to crutch and wheelchair users
Footpath with slippery flooring is a potential slip hazard
Absence of tactile guiding strips leading to the station entrance
Pillar does not contrast in colour with the surrounding
Map provided is non-tactile and hence inaccessible for sightless person. Absence of tactile pavers leading to the
layout map
Approach to A4 from B1 Entrance Side
A4 Entrance
Approach to A3 from the defunct Thirumangalam metro stop has narrowly placed bollards making it inaccessible to
Footpath with slippery flooring is a potential slip hazard. Additionally footpath does not have even surface and can
be a trip hazard
Absence of tactile guiding strips leading to the station entrance. Bus seat height is above the recommended 480mm
Entrance A4
- Slope connecting the road to the footpath has a steep gradient 1:6.6 making it difficult for persons with disability to
- Level difference being more than 150 mm slope requires handrails for ease of use of cane users
Ramped Entrance @ A4 station leading to the lift
- Tactile warning though provided needs to be placed 300mm at the beginning and end of the ramp
- Handrails are not continuous on one side (adjacent to the wall)
- Ramp gradient is steeper than the recommended gradient of 1:15 for the level difference
Approach to A1 Entrance from Bus Stop
460 - 480
mm
- Approach to A1 entrance from the bus stop has multiple bollards with inadequate space (460-480mm)
- Drainage covered not flush to the ground and can be a trip hazard for cane users
- Absence of tactile guidance/warning tiles along the pathway
- Footpath is slippery and is a slip hazard especially during rains
Kerb Ramp A1 Station
- Kerb ramp from road to the pathway is too steep (1:3.4) for independent navigation of wheelchair
and crutch user
- Footpath riser is 320mm and hence it is beyond the specification of a Kerb ramp. Ramp to be
provided with a handrail on both sides
Entrance A1
Stepped entry and ramp is provided at A2 station.

Stepped entry does not have a tactile warning strip at the bottom and top of the step
Absence of contrasting strips at the step edges
Handrails of the steps provided does not extend beyond the end of the steps
Ramped Entrance @ A1 leading to lift
- Tactile warning though provided needs to be placed 300mm at the beginning and end of the ramp
- It is a L-shaped ramp with landing combination. Handrails are not continuous on one side (adjacent to the wall)
on the bottom ramp. On the top ramp handrail is provided only on one side
- Ramp gradient is steep (1:7.6) making it difficult for independent navigation
Approach to B1 Entrance from Bus Stop
Enroute from A4 to B1 there is an intersection between footpath and vehicles exiting the metro works which could
be potentially hazardous
Absence of tactile strip and warning tiles through the footpath makes navigation difficult for cane users
Footpath has uneven surface at various sections along the route
Vehicle parked haphazardly on the footpath is a hazard for persons with vision impairment
Kerb Ramp - B1 Entrance
Slope/Kerb ramp connecting road to the footpath at B1 station has a steep gradient of 1:4.3
• A1 and A4 have been fully audited for accessibility for all PwD. The other
– Accessible signage to A1 and A4 have not been provided.
– Absence of kerb ramps on the road inhibit easy access to the station
approach.
warning strips. Tactile guiding path from the alighting point to the step
entrance
– Pathway is slippery with narrow bollard
Entrance B1
200 mm
Absence of colour contrasted strips at the step edges and tactile warning strips at the top and bottom of the step
Level difference between the road and footpath leading to the station entrance is over 200m
Entrance has a slippery surface which is a slip hazard
Handrail is provided in the middle and not on both sides of the steps
Slope - A3 Entrance
Slope connecting the footpath to the station entrance has a steep gradient of 1:6.2 making independent
navigation difficult
Footpath is slippery which is a slip hazard
Signage @ A1 and A4 Entrance
A1
A4
- Accessible symbol signage @ A1 is not of recommended colour contrast making it difficult to locate
- Accessible symbol proportion within the box is not as per recommended specification
entrance (A1 or A4). Signage should be prominent displayed and preferably
• Stations have a stepped entrance. Handrails provided should extend to 300
mm before the start and end of the staircase. Tactile strips are also
recommended 300 mm before the start and end of the steps
• Adding kerb ramps, tactile guiding pathway and smoothing access to station
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Uncovered parking has been provided at A4 station (which is one of the
designated accessible entrance).
• Parking bay for two cars has been allocated. However, these are
inappropriately signposted
• Electric bikes parked at designated accessible parking constricts the
available space
• Transfer zone is not clearly indicated with yellow or white cross-hatch
road markings
• Uncovered parking is available adjacent to A1, designated accessible
entrance. However, this has not been in use in recent times
• Vehicular traffic to and from the building intersects with the A1 metro
station parking entry making it hazardous. It is hence recommended that
staff be made available at the entrance of the parking to monitor the traffic
and offer valet parking for persons with disability in the interim till the
parking lot at station A1 becomes functional
• No designated, signposted alighting for persons with disability
• Typically alighting for persons being dropped in a vehicle is in front of the
station, on the road, close to the traffic lane
• Tactile pathway from alighting point to the entrance (steps/ramp) has not
been provided
• Recommended Alighting
– For A4, alighting point for persons with disability, could be through the
smaller gate, inside the campus close to the parking area and properly
signposted
– Staff at A4 parking entrance to provide assistance for persons with
disability as required, on a need basis
– For A1, alighting point can be on the shoulder of the road away from
the traffic lane within 30m from the ramped entry
• Recommended Alighting
– Alighting area should also be signposted and cleared of vehicles with
level difference (between road and pedestrian pathway) adequately
addressed with gentle gradient. Additionally, a staff can be posted at
this entrance to monitor the traffic flow
Parking - A4 Entrance
- Parking area allows for 2 cars to be parked comfortably. Electric bikes parked in the demarcated parking area
for persons with disabilities constricts the available space
- International symbol of accessibility parked on the parking lot is not as per the recommended specification
of 1000mm x 1000mm.
Parking - A1 Entrance
- Parking area is provided close to the A1 stepped entrance.

- Entry and exit for parking is same. Additionally, this pathway is shared by
vehicles exiting and entering the building (flat)
Alighting - A4 Entrance
Alighting point for all is at front of the gate on the road

Speed breaker at the entrance is difficult for wheelchair to navigate. Entrance through the smaller gate can be
considered
Recommended Alighting - A4 Entrance
Smaller gate
Alighting point for persons with disability being dropped by autos or other vehicles should be provided within the
campus via the smaller gate close to the parking bay and ramped entrance
Outgoing traffic exiting the station to be clearly demarcated away from the alighting pathway leading to the
ramped entrance
- Alighting point for all is in front of the station on the shoulder of the road, slightly away from the traffic lane
- Kerb ramp provided to navigate the level difference is steep (1:3.4). This along with absence of handrails makes it
difficult for persons with disability to navigate independently.
- Absence of tactile pathway from alighting point
-Recommended that the alighting point be signposted, cordoned off to prevent vehicle parking and manned to assist
persons with disability or provide them with valet parking on need basis
Alighting - A3 Entrance
300mm
Alighting point for persons taking the bus/ being dropped off is close to the entrance on the road (adjacent to the
auto) slightly away from the traffic lane
Access to the footpath from the road has not been provided. 300mm riser makes it difficult for semi-ambulant
person to access the station
Absence of tactile pathway from alighting point makes it difficult for cane users to independently navigate to the
station
(IE)
environment

machine, AFC
environment

machine, AFC

• Stepped entrance lead to main staircases. Three types of stairs 1) Street
level to concourse (A2, A3, B1,B2 entrance to concourse) 2) Concourse to
platform (from within the station) 3) Emergency staircase
landings
• Some staircase (street level to concourse - A2, B2 | concourse to platform
stairs)had more than 12 risers in one flight run

- Slippery flooring makes it a slip hazard for cane users
- Absence of directional signage and tactile pathway makes it difficult for persons with vision impairment taking
the steps to navigate independently to the ticket counter
- Absence of tactile pavers leading to the ticket counter at concourse
- Flooring is slippery making it a slip hazard for cane user
No colour contrasting strip on step edges

Absence of tactile warning strip 300mm from the steps
Handrails start on the first step and does not extend 300 mm beyond the top and bottom step
12 risers in one flight run
Slippery flooring makes it a slip hazard

Absence of tactile warning strip 300mm from the steps at the beginning and end of each flight of stairs
Handrails do not continue on the landing
• Two types of lifts 1) Street level to concourse 2) Concourse to platform
• Concourse to platform lift is identifiable against the background of the wall
• Dimension of the lift car is not as per recommended specification of
1500mm x 1500mm.
– Street level to Concourse – 1600*1400 mm
– Concourse to Platform – 1200*1400 mm, narrow and can make movement for
• In street level to concourse lifts, control buttons are placed at an easily
accessible height unlike the station level lift in which few of the buttons are
placed at a height of 1500mm from the floor and beyond the reach of
wheelchair users. However, the need to operate these buttons are
redundant due to 1) availability of alternative buttons at a lower level 2)
automatic fan
• Control and call buttons are in Braille and raised lettering. However, it
does not contrast in colour making it difficult to locate for persons with
low vision
escalator
the escalator
Lift to concourse does not contrast in colour with the adjacent wall
Gap between lift and landing is approximately 30mm more than the recommended specification of 12mm
Signage at the top is of inappropriate colour combination
1600mm
Emergency information is mounted high and on a reflective material with inappropriate font size making it
Control panel have buttons with Braille/ raised letters however it is does not contrast with the background to aid
- Tactile warning at the top and bottom of the escalator has not been
provided
environment

machine, AFC
segregated as 1 & 2. The Platform can be accessed via lifts, and stairs.
– from staircase along the platform to the coaches especially accessible
coaches
• Signages – both audio and visual - have been provided, However, tactile signage
to indicate the platform number or the station name was missing
50mm, make it inaccessible for wheelchair users and hazardous for cane users
Slippery flooring is a potential slip hazard. Additionally, floor is reflective too

Absence of tactile pathway from the staircase to the platform
- Glass doors can be demarcated with color strips at two levels to indicate where the door is to aid
- Tactile pathway leading to seating area is absent
50mm
- Gap between the platform and coach is 70mm and could be a trip hazard
for cane users
-Level difference between the coach and station makes it difficult for
wheelchair user to access coach independently
Horizontal Circulation – Signage for accessible seating in
the coach
- Signage of seating of only 1 coach has been provided

- Signage does not follow the recommended contrast of navy blue with white symbol

and platform lift
(3) in front of automatic safety doors of a few coaches especially the
accessible coach and marking the wait points in front of the PwD coach.
environment

machine, AFC
• Ticket counter
– All the counters were beyond the recommended height of 750-
800mm
– Counter did not have a clear knee recess area for the comfort of
wheelchair users
– Speaker has been provided but not induction loop unit
– Though the staff at the counter was helpful they were not sign
language literate
– Pictographic map indicating services available is not offered. Ticket sign
is provided pictographically but other services offered aren't in
accessible font and color
Ticket Counter
1060mm

- Tactile pathway has been provided to one counter
- Glass pane at the ticket counter requires color manifestations and color at the edges of the glass window to
wheelchair users
• Audit team was informed that live customer support is available. In which
case, the above mentioned points are not much of an issue
Tactile pathway to the ticket vending machine has not been provided to guide cane users
Knee recess area has not been provided for the ticket vending machine
1400mm
- Control buttons on the touch screen is at a height of 1200 – 13600mm beyond the comfortable reach of persons
on wheelchair
- Buttons/Slots need to be clearly color contrasted against the background.
• Staff have been designated at the gates to assist PwD
• Tactile path from the lifts lead to the AFC gate. Tactile pavers have also
been provided on either side of the AFC gate at a distance of 300 mm
from the gate to ease access for persons with vision impairment.
AFC Gate
Tap token reader is installed at a height of 1090 mm but is not easily reachable. Can be moved to the front in
Drinking Water
1500mm
- Glass is placed well above the reach of a wheelchair user

- Clear knee recess area has not been provided for water fountain
- Taps are of push type which require strength to push therefore inhibit
access for persons with limited motor movements
environment

machine, AFC
• One unisex accessible toilet is provided at the concourse level (unpaid
section)
• Identification signage is not as per the recommended specification
of 900mm and has an outward opening door
• To reach toilet passenger has to traverse through a corridor with double
leaf door. Active door leaf is only 600mm making it inaccessible for
wheelchair and crutch user
• Absence of good visual signage indicating the washroom makes it difficult
to locate
• At the entrance of the corridor there is a ramp with 1:10 gradient making
it difficult for wheelchair user to navigate without assistance
2200mm
both in front the WC
non-disabled person
Toilet Pathway
1:10
600mm

- Active leaf of the double-leaf door is 600mm well below the recommended specification of 900mm
- Beginning of the corridor has a slope that has a gradient of 1:10 that prevents independent navigation of
wheelchair users
Toilet Signage
Non-tactile identification signage which is not as per recommended specification

Non-tactile directional signage making it difficult for cane user to access toilets independently
Toilet
690mm
860mm
- Doorway is 860mm. Minimum clear opening of doorways should be 900mm

- Toilet door is inward opening making it difficult to open and access in the event of an emergency
- Absence of alarm button within easy reach on the wall near water closet at two levels
- Dimension is smaller than the recommended specification of 2200mm * 2000mm
- Adequate knee recess space under the wash basin is not provided
Toilet
560mm
-Water jet is placed behind the grab bar making it difficult to access
-WC is placed beyond the recommended distance of 500mm from the adjacent wall
-Urinal does not have a grab bar for use of ambulant person with disability
environment

machine, AFC
vision
Directional signages have been installed at different points across the station from entrance to platform. However
for the vastness of the station it seem to be inadequate
Directional signage for ramp access and accessible coach is not of recommended colour combination of white
symbol on navy blue making it difficult for persons with low vision to locate
-Accessibility signage for lift is of inappropriate colour contrast

-Signage and lettering size seem to be adequate. However, in certain cases the signage has worn off (A4 entrance
leading to lift) and has to be replaced
Information signage is non-tactile.

Combination of providing visual with text for signage is a good practice
Station map is of small font size making it difficult for persons with vision impairment to access
the floor.
guidelines.
with VI
Evacuation
for persons with ambulatory disabilities. However this would be open
during emergency.
used to get outside the station
1240mm
-Lack of color contrasting of the door with surrounding wall can make it difficult to
identify for low vision persons
- Manual call point provided is mounted at a height of 1240mm beyond the easy
reach of persons on wheelchair
- Passenger emergency telephone too is placed well beyond the reach of persons
on wheelchair. Additionally this has no accessible signage and tactile pathway
making it difficult for cane users to locate
Emergency Stairs

Absence of tactile warning strip 300mm from the steps at the beginning and end of each flight of stairs
Handrails do not continue on the landing
Signage as per universal guidelines specifications need to be installed through the exit route to guide
Thousand Lights Metro Station,
Chennai
November, 2020
Audit Details
Location Thousand Lights metro station, Chennai
Date of visit 09-11-2020
It is on the Blue line on the Chennai Metro. It has
6 entrances each – B1, A2 (Entrance), A2
(Exit),and A1 (unnamed) on one side and A4 and
B2 on the other side. B2 and A1 entrance present
on either side of the road are the designated
Mr. Rajashekaran, Ms. Shanthi Krishnamurthi from v-
Audit Team shesh, and Ms. Mary (Wheelchair user)
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Main Entrance
• Station has 6 entrances of which two on either side of the road are
designated accessible entry
– A1 Entrance (road-side entry + step + ramp). This has not yet been
properly named
– B2 Entrance (road-side entry + ramp)
– B1 Entrance ( road-side entry + step)
– A2 Entrance (road-side entry + step)
– A2 Exit (road-side entry + step)
– A4 Entrance (road-side entry + step)
• Pathway to the station is not easily accessible due to multiple barriers :
– Kerb ramp at the street entrance is too steep for independent navigation
of wheelchair users
– Exposed cables and broken footpath tiles along the pathway
– Free standing columns with no colour contrast bands
Main Entrance
• Pathway to the station is not easily accessible due to absence of tactile
pathway and prominent directional signages to the accessible entrances
• Ramp at B2 entrance (1:10) is steep making independent navigation of
• Tactile warning tiles are absent both at the bottom and top of the ramps in
case of B2 entrance and at the bottom in case of A1 entry
• Handrails don’t project 300 mm beyond the top and bottom of ramp. In B2
entrance, they end in a wall at the top making it confusing for cane users
Approach to A1 Entrance from B1 side
- Exposed cables on the pathway could be a trip hazard

- Slippery footpath can be a slip hazard especially during rainy season
- Intersection with the vehicles entry/exit into the various building along the way
- Parked vehicles and narrowly placed bollards
Approach to A1 Entrance from the Nearest Bus Stop
- Intersection with the vehicles entry/exit into the various building along the way; road crossing
- Bus stop is more than 30m with no resting space
- Broken footpath at certain instances
- Parked vehicles along the way
A1 Ramped Entrance
- Steep kerb ramp (1:5.8) makes inaccessible for wheelchair users

- Vehicles parked in front of the kerb ramp can also be a hindrance for smooth access
A1 Entrance
- Absence of tactile warning strip 300mm away from the bottom of the ramp
A1Entrance
- Glass door and its edges does not have colour manifestation and colour strip respectively making it a bump
hazard for persons with low vision
Approach to B2 from Parking /Bus Stop Side
- Bus stop is over 50m from the entrance with no resting space in between
- Intersection with vehicular traffic at the road crossing
- Free standing column with no colour bands contrasting with the rest of the column
- En-route obstruction such as exposed cables and junction boxes
- Absence of tactile path leading to the station entrance
Approach to B2 from A4 Bus Stop Side
- Slippery footpath can be a slip hazard especially during rainy season

- Intersection with the vehicles entry/exit into the various building along the way and road crossing
- Broken and uneven tiles on the footpath
- Gradient of the ramp is steeper (1:10) than the recommended specification
B2 Entrance
- Tactile warning strips has not been provided at the top and bottom of each flight of the ramp
- Handrails on top of the ramp ends into a wall and could be confusing for cane users
- Approach to the ramp from the road is not easily accessible due to the level difference and inappropriate kerb ramp
leading to the footpath
B2 Entrance
- Ramp gradient is 1:10 which is more than the recommended specification for ease of access for wheelchair users
- Glass door and its edges does not have colour manifestation and colour strip respectively making it a bump hazard for
• Pathway from road / bus stops should be smooth and continuous and be
cleared of haphazardly parked vehicles
the station providing independent access to persons with vision impairment.
of the ramp
during the daytime inhibiting access for passengers

surroundings
• Glass doors to be provided with colour manifestation and edges of
the open glass door to colour contrast with the background to
prevent bump hazard
• Approach to accessible entrance from bus stop is more than 30 m
One of the following can be considered for addressing this
– Last mile connectivity from bus stop to station entrance be
provided
• B1,A2, A4 provide stepped entry to the station
• B2 and unnamed ramped entry have been fully audited for accessibility for all
persons with disabilities. The other stations (A4, A2 (Entrance and Exit), B1)
are being checked for observations which can be easily incorporated to make
the stations largely accessible for persons with mild to moderate disability.
– Accessible signage to B2 and unnamed ramped entry have not been
provided.
steps
warning strips
A2 Entrance
- Absence of tactile warning strip 300mm away from the beginning and endings of the steps
- Broken footpath tiles at the entrance of the stepped entry
- Level difference between the footpath and the road
A4 Entrance
- Absence of tactile warning strip 300mm from the top and bottom steps
- Absence of directional signages from here to the other accessible entrances
- Edges of the open glass door is not apparent due to absence of colour contrasting strip
- Level difference between the road and the footpath
• Directional signage can be provided from A4, A2 (Entrance and Exit), and B1
to the accessible entrance. Signage should be prominent displayed. Visual,
steps.
• Glass doors to have colour manifestation
many
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Parking
– 2 wheeler parking for persons with disability has been allocated. This is
closer to the B1 entrance. However, this is more than 30m from the
accessible entrance
road markings
– Parking bays for four wheelers/ three wheelers have not been
demarcated in the four-wheeler parking. Additionally, this is inaccessible
due to multiple factors 1) road crossing 2) more than 50m from the
accessible entrance
– Parking is not available on the B2 entrance road side
• Alighting
– No designated, signposted alighting is present. Typically alighting from
all modes of transport is in front of each entrance except public bus
for which the bus stop is present more than 50m away from the
station
– Pathway from alighting point to the station entrance has kevel
difference or steep ramp
not been provided
– Directional signage to accessible entrances is not provided
Parking (Two-wheeler)
- No directional signages to the accessible parking

- Signage for accessible parking (2-wheelers) is not as per recommended specification
- International symbol of accessibility has not been provided on the floor
Pathway from Parking to Accessible Entrance
Pathway to the accessible entrance has multiple barriers

- Intersection with the vehicular traffic to and from the parking and the building adjacent to it
- Distance of more than 30m from the accessible entrance with no tactile guidance to help cane users navigate
Parking (Four - wheeler)
- No designated accessible parking for persons with disability

Additionally, pathway to the accessible entrance has multiple barriers
- Intersection with the vehicular traffic to and from the parking and road crossing
- Distance of more than 50m from the accessible entrance with no tactile guidance to help cane users navigate
Alighting
- Alighting point for the RHS pic is in front of the kerb ramp. However, ramp is too steep for independent access
- Alighting point for the LHS pic is in front of the B2 entrance. However, level difference between the footpath and road
makes it inaccessible
- Alighting point is not signposted and kept free of parked vehicles
Alighting
- Alighting point is at any point in front of the B1 entrance. However, level difference
between the footpath and road makes it inaccessible
- Alighting point is not signposted and kept free of parked vehicles
• Parking should not be more than 30m from the accessible entrance.
Additionally, vehicular parking route should not intersect with pathway to
accessible entrance. If this is not possible, it is recommended to explore
providing valet parking option for persons with disabilities.
in a parking lot.
at all entrances. Preferable that the parking lot is covered
• Alighting point for persons with disability can be provided on the shoulder
of the road away from the traffic. Level difference between road and footpath
• Since the bus stops are more than 30m from the entrance with approach to
station entrance having multiple inaccessible element, it is recommended
that last-mile connectivity from bus stop to the entrance be explored
(IE)
environment

machine, AFC
environment

machine, AFC

connected by two types of staircase. 1) Station to concourse 2)
Concourse to platform. Additionally, there are emergency staircases
sides
– Tactile warning blocks to be installed at 300 mm in the beginning and
ending of each flight of steps
• Handrails in from street level to concourse at B1 entrance do not extend
300mm beyond the top and bottom of the steps
• In some of the staircases (A2 & A4 Street Level to Concourse) there are
more than 12 risers in one flight run
• Handrails do not contrast in colour with the background
- Absence of tactile warning strip 300mm at the top of the steps and at the landings
- Handrails do not extend 30m beyond the bottom of the steps
- Drainage grating is at the bottom of the step which is not recommended
- Accessible signage to the floor level details is absent

- Tactile warning has been provided but it does not contrast in colour nor is it provided at a distance of 300mm from
the steps
- Handrails on the right don’t extend 300 mm beyond the bottom step
Under-stair area has not been cordoned off

tread.
• Three routes of lifts 1) Street level to Concourse 2) Concourse to
Platform
• Tactile warning strip is provided. However, it does not contrast in colour
with the floor
Vertical Circulation – Lift (Street Level to Concourse)
- Emergency information is mounted high and on a reflective material with inappropriate font size
- Control panel have buttons with Braille/ raised letters however it is does not contrast with the
background to aid people with visual impairments
- Tactile warning provided does not contrast in colour with the floor
- Accessible lift signage is not of recommended colour specification
the escalator
- Tactile warning at the top and bottom of the escalator has not
been provided
- No audio alert system present before the elevator starts
operating
- Signage provided is non-tactile
Lift Lobby
Escalator
environment

machine, AFC
• There is an island platform. Track 1 & 2 share the same platform
been provided
accessible coaches
users
- Floor is slippery and glary

- Tactile guidance provided from the lift to the coaches does not contrast in colour
- Tactile waiting point is not provided at a distance of 600mm from the automatic safety door

- Absence of tactile pathway from staircase to the coaches
- Automatic safety doors do not have colour manifestation
Horizontal Circulation – Platform and Train Coach
Gap between the platform and coach is 70mm with a level difference of
50mm make it inaccessible for wheelchair users and hazardous for cane
users
Horizontal Circulation - Concourse
- Fire extinguisher though guarded require a tactile warning block around it

- Dustbin provided on the middle of the concourse could be a bump hazard
coach
• Tactile guidance strip leading to the seating area and warning block around
this area need to be provided
and platform lift
• Tactile guidance is preferable to contrast in colour with the floor so that it
would help persons with residual vision navigate
environment

machine, AFC
wheelchair users
as required
Ticket Counter
- Counters are at a height of 1060 mm without any knee recess area under the counter
- Counter to which the tactile path is provided is not operational
- Tactile guiding path is not provided to the “Customer care” counter. Speakers are present only at
customer care counter
• Counter to which tactile pathway is leading to need to be operational
wheelchair users
recommended
1400mm
- Tactile pathway to the ticket vending machine does not contrast in colour with the
floor
- Control buttons are touch screen making it inaccessible for person with visual
impairment; buttons on the touch screen are at a height of 1200 – 13600mm
beyond the comfortable reach of persons on wheelchair
-Coin slot is at a height of 1400mm which is beyond easy reach of wheelchair users
1200 mm
• Tactile pathway provided to the vending measure to preferably contrast in
colour with the flooring
on wheelchair
wheelchair user
• Directional signage adjacent to the inaccessible AFG gate could prove to
be confusing
AFC Gate
Signage has been inappropriately placed close to the AFC gate.

AFC gate in the picture is not for persons on wheelchair as it does
not provided for a width of 900mm
• Tap provided was of push type unlike the recommended lever type of tap
provided
Drinking Water
- Tap is not of the recommended lever type

- Absence of tactile guidance path to this facility and the signage provided is not tactile
- Signage provided is high and non-tactile. Directional signage too was absent
• Appropriate identification and directional signage need to be provided for
drinking water unit
• Preferable to have a lever type of tap
environment

machine, AFC
• Door leading to toilet section is a double leaf door with active leaf
<900mm. Hence both the doors have to be open for wheelchair users to
pass through comfortably
• Door opens outwards with door handle provided at 1060 mm which is
beyond the reach for wheelchair users. Dustbin placed at the entrance
restricts the space available to maneuver and reach the handle comfortably
• Braille signage has to be provided at a height of 1640 – 1860mm
• Guiding tactile path to the toilet has not been provided for use of cane
users
• Internal dimension is 1600 x2930mm. Though this is less than the
recommended specification of 2300x2000mm wheelchair user is able to
access it
• Tissue dispenser is placed at a height of 1500
• Foot pressed water jet in the washbasin is inaccessible for wheelchair
users
Toilet - Pathway & Door
1640mm
- Active leaf of the double-leaf door is less than the recommended specification of 900mm
- Tactile warning and guiding blocks are missing along the path to toilet
- Identification signage is non-tactile and mounted hig
- Dustbin placed at the entrance restricts the space available to maneuver and reach the handle comfortably
Toilet - Interior
- Though narrower than the recommended specification, wheelchair users is able to access it
- Tissue roll is placed behind the grab bar and WC making it difficult to access
Toilet - Washbasin
- Grab bar provided adjacent to the wash basin is a good practice

- Foot operated water jet has been provided for washbasin making it inaccessible
- Toilet paper dispenser is placed at a height of 1500mm beyond the comfortable reach of wheelchair users
Toilet
700mm
- Grab bar has not been provided at the urinal or the toilet cubicle in the toilet
- Doorway of the toilet cubicle is less than 900mm making it inaccessible to crutch users
- Urinal does not have a clear floor space due to the presence of a single step
• Ideal for toilet to have an internal dimensions of 2200 X 2000 mm.
width.
• Dustbin provided adjacent to the door to be removed for better access to the
door.
• Signage needs to be installed with Braille and raised lettering and at
appropriate height to make it easily identifiable to persons with vision
impairment.
• Tap in the washbasin to be made automatic instead of foot operated
mechanism.
• Tissue dispenser to be lowered to allow comfortable reach.
• Locks installed need to be easily releasable from the outside.
• Urinal and at least one of the toilet to be provided with grab bars and a
• At least one urinal should have grab bars installed on each side and in the front
of the urinal to support ambulant Persons with Disabilities(for example, crutch
users).
• Apart from this toilet blocks must have one cubicle suitable for use by persons
with ambulatory disabilities.
environment

machine, AFC
vision
access especially by persons with low vision and is not uniform across the station
- Ceiling signage has a glare from the lights provided making it difficult for persons with low vision
- Wall mounted signage is non-tactile and is not of appropriate colour contrast
- Accessibility signage is not as per recommended specification

- Identification signage is non-tactile making it inaccessible for persons with vision impairment

- Signage present above the seating area does not provide for clear floor space to approach making it difficult for
- Information in the lift is printed on paper and is in an inaccessible format
another
people
environment
Evacuation
ramps
Evacuation
• Evacuation route is platform  Concourse  Street level. Emergency
staircase connects platform with concourse. From concourse the all
purpose staircases are used for exiting the station
• Emergency stairs at the concourse level is not maintained well and has en-
route obstructions such as dustbins and cleaning equipments
• Evacuation plans are not available
• Emergency buttons and MCP are provided beyond the comfortable reach
of persons on wheelchair
Emergency Stairs

- Handrails does not extend beyond the stairs on one side only . Additionally handrails are provided only
on one side
Emergency Stairs
- Emergency staircase at the concourse level has not been maintained well
- Pathway from staircase to the concourse has en-route obstruction such as dustbins and cleaning equipment
- Access to Emergency alert buttons & Emergency Train Stop Button is beyond the recommended height of 1400
mm.
- Emergency exit doors don’t have tactile guiding blocks to them and the signages aren’t in tactile format for a
visually impaired person to access the route
- Emergency door frame does not contrast in colour with the background
- Signage is non-tactile
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station
Vadapalani Metro Station, Chennai
October, 2020
Audit Details
Location Vadapalani metro station, Chennai

Each side of the road has 2 entrances. A, B on
one side and C, D on the other side. Though D
is the designated accessible entrance, only A, B,
Description and C have ramped entrances
Audit Team v-shesh
CMRL contact person Mr.Akash
Background


Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Station layout map
Station layout map depict D as accessible entrance incorrectly.

Position of D entrance location is also shown erroneously
Main Entrance
• Station has 4 entrances A, B, C and D of which three are accessible except
for D
– Entrances A ( road side entry+ steps + ramp) and B ( drive-in entry +
steps + ramp)
– entrances C (roadside entry with steps + ramp) and D (drive in entry
+ only steps)
– Narrow footpath, broken tiles and uneven surface area
– Presence of black cables on multiple instances
• Station entrances are not on the same level as the walkway or pathway.
Slope ramp has not been provided making independent navigation of
Main Entrance
– Drainage grating with wide gaps (>12mm)
• Station Layout Map does not depict the station entrances accurately. For
instance, D is neither the designated accessible entrance nor is it located
on the SRM side
of stations, but this is not in accessible format. Audio, visual and tactile
signage are missing
Approach to Entrance C from the Bus Stop
A well defined pathway connecting Bus stop to C Entrance is missing. Independent movement for people with
vision impairment and locomotor disability is a challenge
- Footpath is not even, smooth and covered
- Black cables lying on the footpath
- Gratings with gaps of 60 mm along the direction of the pathway
- Level differences not just between the road and pathway
Entrance C
150 mm
Level difference between the footpath and the accessible entrance to the station entrance is 150 mm
Absence of Kerb ramp
Vehicles parked at the entrance makes access to the ramp difficult
Entrance C
Multiple ramp (2 continuous ramp) and landing combination. No tactile warning at the beginning and landing of the
first level ramp
- Though tactile warning has been provided at the top of the second level ramp it is not at a distance of 300 mm from it
- Handrail is present on one side and is not continuous through the landing
Approach to Entrance A
Pillar
200 mm
- Vehicles parked haphazardly along the entrance is a barrier; Wires and stones in front of the pillar, is a trip hazard
- Pillars in circulation area does not contrast in colour making it difficult for persons with low vision to locate
- No signage to the accessible ramp in the entrance
- Absence of Kerb Ramp where there is a level difference 200mm between the road and footpath
- Absence of tactile guidance/warning tiles along the pathway makes it difficult for cane user to navigate
Ramped Entrance @ A
- Absence of tactile strip at the ramp beginning

- Tactile strip present at the top is not at a distance of 300 mm from ramp
- Handrail is present on one side and does not extend 300 mm beyond the top and bottom of the ramp
Ramped Entrance B (Adjacent to stepped entry)
- Entrance B has continuous ramp with landing combination. Additionally, it has multiple entry points
- Ramp entry adjacent to the stepped entry has no tactile warning strips at the bottom of the ramp
- Absence of tactile guiding path leading up to the ramp
- Handrails are provided at one side and does not extend 300mm beyond the beginning of the ramp
Ramped Entrance B (from the entrance)
Level 2
Level 1
- Ramp from the entrance side share the landing space with the entry from the stepped entrance
- Block on the wall below the handrail is a hindrance
- Tactile warning strip provided only at the top of the ramp
• Ramped entrance of A, B, and C have been fully audited for accessibility for all
PwD.
• Station entrance D is being checked for observations which can be easily
– Prominent signage leading to ramped entrance from D has not been provided.
– Absence of kerb ramps on the road inhibit easy access to the station entrance C
strips. Tactile guiding path from the alighting point to the step entrance
– Pathway has to be smoothened to prevent fall / trip hazard
Entrance A
- Absence of colour contrasted strips at the step edges and tactile warning strips at the top and bottom of the step
- No hand rails present on either side
Entrance B
- Uneven risers in the first step

- Tactile warning tiles are present only at the top of the stairs. This too has not been provided across the entire
width of the steps
- Maps present are not tactile and of the required color contrast and font size to be accessible
- Handrails of the steps provided do not extend beyond the end of the steps
directional signage can be provided from D to the accessible entrance (C).
Signage should be prominent displayed and preferably be in a specific format
- navy blue with white symbol and of the dimensions Visual, tactile and
the steps.
4. Adding kerb ramps, tactile guiding pathway, and smoothing access to station
disabilities.
environments

presented

Main Entrance
Pathway Alighting
• Parking lot on the side of A and B is provided close to entrance B

• Parking lot on the side of C and D is provided opposite to the
entrance C
• Parking lot – Entrance B
– Designated accessible parking has been provided within the CMRL
premises at Entrance B but dimensions and signage are not as per
universal guideline requirements
– No directional signage for accessible parking
– Provided identification signage for accessible parking is not within
recommended specifications
– Entry and exit signs to the parking are not marked and hence both
traffic converge at point
• Parking lot near C
– provides for 2 wheeler parking and has no designated accessible
parking for persons with disability
• Parking lot near C

– Pathway from parking to the entrance intersects with a traffic lane
– Accessible entrance is more than 30 m from the parking lot
• Alighting
• No designated, signposted alighting is present.
• For a person being dropped off typically alighting is in front of the
station on the road
• Level difference ( 200 – 300mm riser) between driveway and
footpath for station entrances has typically not been addressed
• Tactile pathway from alighting point to the entrance (steps/ramp)
• Signage to accessible entrance from the parking have not been
provided
Parking Entry (Station B)
Entry and exit signs are not marked and hence both incoming and outgoing traffic converge at parking entrance
No directional signage to accessible parking is present
Parking Entrance B
1480 mm 870 mm
- Signage has not been clearly marked on the accessible parking lot
- Tactile guiding path from the alighting point landing up to accessible entrance of the building has not been
provided
Parking (Opposite Entrance D)
Pathway leading to
Entrance D
- Two wheeler parking provided at parking lot on C& D side

- Pathway leading to Entrance D and C is via vehicular intersection making it hazardous for persons with disability
Alighting Entrance A
Ramp
Ramp
At entrance A, there is no demarcated alighting point. Everyone alights at different points on the road in
front of the station
-Level difference and black cables on the footpath is a hindrance to smooth access
Alighting Entrance C
- At entrance, there is no demarcated alighting point. Everyone alights at different

points on the road in front of the station
-Level difference between road and footpath and parked vehicles are a hindrance to
smooth access
Recommended – Parking & Alighting
• Parking lot – Entrance B

– Accessible parking for four wheeler can be assigned within 30m
from the accessible entrance with transfer zone clearly indicated
on the ground. A portion of speed breaker can be leveled for ease
of accessing the ramp
– Two and three wheeler parking can be in the current designated
accessible parking. However this has to be properly signposted
with transfer zone clearly indicated on the ground
• Parking lot – Near C
• Accessible parking be provided within CMRL / Station complex on
the side of the entrance with proper signages
• Stepped entrance of D can be converted to ramp
• Signage to accessible entrance from the parking to be provided
Recommended – Alighting
• Alighting for B and A for persons getting dropped off can be in front of
Entrance B ramp pathway via the gate close to the Entrance A on the
main road
• Alighting for accessible entrance C
• It can be created for vehicles to stop and drop off at a distance of not
more than 30m from the ramped entrance along the shoulder of the
road away from the traffic . Signage at the point and a suitable kerb
ramp is recommended to facilitate transfer of people from the street
onto the footpath
• Alternatively entrance D can be converted to ramped entry and
persons can alight in front of the entrance
• Tactile pathway from alighting point to the entrance (steps/ramp) to be
provided
• Signage to accessible entrance from the parking have not been provided
Recommendations – Parking (Entrance B)
Pic 1: Demarcate a 4 wheeler parking space of dimension 3600*6000 m in the place of box (as indicated in the
picture) and make the area near the speed breaker levelled for people to have unrestricted access to the ramp
Pic 2: Demarcate three wheeler or two wheeler parking for persons with disability
Recommended - Alighting Entrance B & A
- Drive in alighting at Entrance B

- Drop off point does not have a tactile path leading to the ramped entry
Recommendations – Parking & Alighting (Entrance D)
Parking
1000mm
Parking of dimensions 3600*5000 mm to be demarcated and signposted near Entrance D

Steps present to be converted into a ramp of suitable gradient
Drop off point for persons alighting to be in front of the entrance
(IE)
environment

machine, AFC
environment

machine, AFC

• Station has 5 levels on A, B side: Street level (Ground)  Concourse
(first)  Link Bridge (second)  Platforms (third)
• Station has 4 levels on C,D side: Street level (Ground)  Link Bridge
(first)  Platforms (second)
• Four types of stairs 1) Street level to concourse 2) Concourse to link
bridge 3) Link bridge to platform 4) Emergency staircase
– Adequately wide steps (over 2500mm) with handrails present either
on one side or not at all
• Some staircase (station to concourse) had more than 12 risers in one
flight run
4300 mm
- Tactile warning strips are provided immediately after the first step; recommended to be at a distance of 300 mm
from the steps
- There are 14 risers in one run which is higher than the recommended 12 risers
- Width of the stairs is 4300 mm. It would be desirable to have a handrail in the middle as well
Vertical Circulation - Stairs (Link bridge to platform)

• Three routes of lifts 1) Ground floor to link bridge 2) Link bridge / Paid
area to platform 1 3) Link bridge to platform 2
• In the lift to platform, few of the buttons are placed at a height > 1200 mm
from the floor and beyond the reach of wheelchair users
Emergency call buttons are not tactile.
the escalator
Vertical Circulation – Lift (Ground floor to link bridge)
Signage to accessible lift is not as per recommended specification

Vertical Circulation – Lift (Link bridge to platform)
- Accessible lift signage is not as per recommended specification

- Emergency instructions are at a height of 1450-1630 mm from the floor; while recommended
height is 1000-1100 mm
- Tactile warning strip has not been provided for the entire length of the lift entrance
Vertical Circulation – Lift (Link bridge to platform)
1730 mm
- Lift car walls are reflective
- Emergency instructions provided are not tactile and of the accessible format
environment

machine, AFC
• There are two parallel railway tracks. Platform is segregated as 1 & 2 and
both are similar
currently leads to one coach only from lift
• Tactile pathway is not properly aligned to the door of the coach.
Additionally, in certain instances tactile blocks have not been continuously
laid out
impairment
• Seating space have been provided for passengers but these are benches
which are not suitable for persons with ambulatory disabilities
- Tactile pathway does not lead to any particular coach and is not aligned to the door opening and could be a
bump hazard
- Tactile Pathway is not continuous throughout the platform making it confusing for cane users
- Signage to lift is not in the recommended color specification of navy blue and white
More comfortable backrest, side support etc. can be placed in the seating area closest to the PwD coach
- Absence of grab bars for support can make it difficult for PwD to take support while sitting down.
Horizontal Circulation – Signage for accessible seating
in the coach
Signage provide is not aligned to the coach position

Internal Ramp
Movement from platform 1 and 2 (vice versa) is through lifts placed at different points which can be accessed by
traversing through an internal ramp that has no handrails

– Concourse/ Link bridge Level – (1) Lift to Ticket Counter, (2) Lift to
drinking water, (3) Lift to washroom, (4) Ticket counter to drinking
water, washroom and platform lift
escalator to accessible coach, (2) accessible coach to close seating areas
environment

machine, AFC
difficult
wheelchair users
• Layout map is provided but it is not provided in accessible formats.
counter. This should contain the emergency egress route indicating
nearest refuge area and exit routes.
as required
Ticket Counter
1050 mm

Summary Finding – Ticket vending
machines
wheelchair users
1400 mm
- Control buttons on the touch screen is at a height of 1200 – 13600mm beyond the comfortable reach of persons
on wheelchair
• AFC Gate
wheelchair user
AFC Gate
- Coin and card slot is placed at 1040 mm from the floor level and even though
it is accessible, it is above the comfortable reach for wheelchair user . Can be
moved to the front in order for it to be easily viewable by all
Security check
Width of security check gate is only 700 mm and there is no tactile guiding blocks through any of it
• Tap is provided at height of 1400mm beyond the recommended specification
making it difficult for persons on wheelchair to access it
Drinking Water
1100 mm
1400 mm
- Water container and glass is inaccessible for wheelchair user as it is at a height of 1100 mm and 1400 mm
respectively which is higher than the recommended 1200 mm
- Tactile guidance path to drinking water facility has not been provided and signage is not tactile
ATM
1200 mm
ATM buttons are at a height from 900-1200 mm beyond the recommended

specification of 800-1000mm.
environment

machine, AFC
• One unisex accessible toilet is provided at the concourse level on the side
of A & B entrance
• No lift access (at present) to the concourse level making the toilet
inaccessible to wheelchair users
of 900mm
• Door opens inward and has a lock is of latch type at 1500 mm which is
inaccessible;
• Guiding tactile path to the toilet is to be provided for use of cane users
• To reach toilet, passengers have to traverse through a corridor with
double leaf door. Active leaf of the double-leaf door is below the
2200mm
• Adequate transfer space up to 800 mm minimum is required next to the
WC
Toilet Pathway & Signage
800 mm
- Active leaf of the double-leaf door is 800 mm; which is below the recommended specification of 900mm
- Directional signage to the toilet is not in a tactile format for Persons with Visual Impairments
- No lift access to the concourse floor which has toilets making it inaccessible to wheelchair users
Toilet Signage
1500 mm
- Signage provided is not tactile and within the recommended size and color specification
- Tactile warning and guiding blocks are not properly aligned
- Signage provided on the wall next to the door is a good practice but it is at a height of 1500 mm whereas the
recommended height is 1400 mm
Toilet Door
1500 mm
- Doorway is 840mm which is less than the required clear opening of 900mm minimum
- Toilet door is inward opening
- Lock on the inside is latch type and is at a height of 1500 mm which is beyond the reach of a wheelchair user
- Coat hook is also more than the recommended height of 800-1000 mm
Toilet
120 mm 400 mm
- Water faucet is mounted on the wall behind the WC and the grab bar. Recommended to be kept either to the left
or right
- Transfer space next to the WC is less than 800 mm; grab bars fixed on both sides makes lateral transfer difficult
- Seat height is at 400 mm while the recommended height is 450 mm and front edge projects 650 mm from the
rear wall but the recommended is 750 mm
Toilet
1200 mm 1300 mm
1200 mm
- Maneuvering space before the washbasin is less than 1800x1800 mm – it is 1800x1200 mm

- Washbasin has a turn type faucet
- Mirror is at a height of 1200 mm. Recommended height is 1000 mm
- Tissue roll is also at 1300 mm which is beyond the recommended height of 800-1000 mm
Toilet
- No grab bars present in the urinal for use of ambulant person with
disability
-Stepped access to urinals makes it inaccessible
Toilet
600 mm
750 mm
- Toilet door width in women’s toilet is 600 mm and the pathway door’s width is 750 mm
environment

machine, AFC
• Signboards are available only for parking and lift. However it is
inappropriate and is not easy to locate especially for person with low
vision
• Signage is missing for accessible entrances.
• There is no signboard to guide to the accessible toilet. Only one such is
present close before the toilet.
- Accessible symbol signage wherever provided is not of appropriate colour contrast making it difficult to access
especially by persons with low vision
1870 mm
1840 mm
1430 mm
1400 mm
- Informative signages are at an inaccessible height. Safety instruction (pic 1) is not provided at two heights for
convenient close viewing by wheelchair usrs
- Font size is not appropriate making it difficult for persons with low vision to read
- Signages are non-tactile
- Station map is non-tactile and of small font size making it difficult for persons with vision impairment to access
- Some instruction signages has a combination of pictures and text which is a good practice
- Drinking water signage is printed on paper and placed behind the water unit making it difficult to locate even by
a sighted person
- Signages indicating accessible facilities are not as per recommended specification
- None of the identification signages are tactile making it difficult for sightless person to locate
- Colour combination for emergency signage is not standardized across the station
• Information signage should be centered around 1400mm from the ground, with
the bottom edge not less than 900mm from the finished floor level and the top
edge up to 1800mm from the finished floor level
guidelines.
with VI
environment
Evacuation
ramps
Evacuation
users
- Tactile guidance from the emergency exit stop of the train to the lift in the platform is not
continuous
- Columns are not colour contrasted with the background
- Fire extinguisher not provided in a recess nor is it guarded
90 mm
90 mm
- Threshold along the emergency exit door from the platform and before the door is more than the recommended 12
mm
- No tactile path along the routes and emergency exit signage is not tactile
Emergency Stairs from Platform 1

- Handrails present on one side only and don’t extend 300 mm beyond the steps
- Emergency staircase should not be obstructed by anything placed on the
steps/landing
Safety & Emergency exit door – Platform 1
- Surface of the floor along the emergency exit door is slippery and
glary
- There is no directional signage to the emergency exit door and
emergency stairs near it
- Refuge area is present only on the ground floor near entrance A but is not demarcated
- It is not well maintained – has an uneven surface which is a trip hazard
Area does not have a visual or audio alert system
Only one metal, medical stretcher is provided which doesn’t

have much adjustment flexibility
Washermanpet Metro Station, Chennai
November, 2020
Audit Details
Location Washermanpet Metro Station, Chennai
It is on the line 2 of the Chennai Metro. Station has 5
entrances ; three (B1,B2,B3)are within CMRL complex
which is on a main road and the other two(A1 and A2)
are on the opposite side of a by-lane. Of these two (A2,
Description B1) are designated as accessible entrance
Apart from the exterior approach and entrance, facilities

at the concourse and platform level including AFC gate,
ticket vending machine, ticket counter, toilet, etc. was
Mr. Anand Mayan, Mr. Deepak Kumar from v-shesh,
Audit Team Ms.Mary(Wheelchair User)
Background

and ease of use by persons with disability

Observations
• Approach
• Entrance

environments

presented

Main Entrance
Pathway Alighting
Main Entrance
• Station has 5 entrances ; three within CMRL complex on the main road and two
on either side of a by-lane
– A1 (road-side entry + steps) ; A2 (CMRL complex / MRTS entry + ramp +
steps)
– B1 (CMRL complex entry + ramp/steps ) ; B2 (CMRL complex entry + steps,B3
(CMRL complex entry + steps)
A2 MRTS entry (ref A2-RS) is inaccessible
• Though the bus stand is very close to the CMRL complex having B1,B2, B3
entrances, distance from the entrance gate to the station entrances is well beyond
50m
• A1 and A2 entrance is more than 50m from the bus stop and hence not audited
• Entrance leading to the station is inaccessible due to
– No well defined footpath / tactile markings connecting the bus stop to the
station . Pedestrians walk on the road , adjoining the footpath . Simultaneous
movement of pedestrians and vehicles on the road makes it accident prone
– En-route obstructions – Pillars , Fruit Carts , Shops etc
Main Entrance
• Entrance to the station is inaccessible due to
– Narrowly placed bollards found on the pathway leading from MRTS to the A2
accessible entrance
– Speed breakers on the pathway leading to the B1,B2,B3 entrances makes
– No directional signage has been provided prominently at the bus stand
and at the CMRL complex entrance
– Absence of tactile guidance from the gate/bus stand to the station
entrances
• B1 ramp is steep. This coupled with saw-tooth tiling makes independent
access of wheelchair users difficult
• Tactile warning blocks have not been installed 300mm from the top, bottom
and landings of each ramp and step run
• Handrails are provided at appropriate height but do not extend 300mm
beyond the ramp
Main Entrance
• Handrails ends in the wall on the top of the ramp making it confusing for cane
users
• Glass door does not have colour manifestation
• Open glass door does not have colour contrasting edges
• Identification signage provide is not as per the recommended colour
manifestation
accessible entrance
Approach to A1 & A2 entrance from Bus Stop
Bus Stop
- No proper pedestrian walking path and several en-route obstructions – haphazardly parked vehicles , garbage
strewn all around
- Absence of signage to accessible entrance and tactile guidance/warning tiles along the travel path makes
movement difficult for all users
- Simultaneous movement of pedestrians and vehicles on the road with no checks and measures makes it accident
prone
Approach to A2 Ramp from Bus Stop
Ramp Parking Gate
Parking
Gate
- Absence of signage to accessible entrance and tactile guidance/warning tiles along the travel path makes
movement difficult for all users
- No kerb ramp for level difference between footpath and traffic lane (pic 2)
- Entrance via parking gate which is currently not in function has slope connecting the vehicular pathway (to and
from parking) with the ramp pathway (pic 3). However,, this could be hazardous
A2 Ramped Entrance
Glass door
1060 mm
- Tactile warning strip at the top and bottom of the ramp is absent
- Handrail does not extend 300mm from the step at the bottom. The end of the handrail is neither grouted nor
turned downwards. Handrail on the top of the ramp ends in a wall which makes it confusing for cane users
- Signage is not of recommended colour specification
- Glass door does not have a colour manifestation and absence of colour contrasting strop on the edge of the
open glass door
Approach to A2 station via MRTS
1060 mm
Step Entrance
- The metro connects directly to the local train station through the rear of A2 (A2-RS)
- En-route obstruction such as stool and paint boxes, and narrowly placed bollards(440mm)
- Absence of singnages and tactile pathway leading to A2 step entrance
Approach to A2 Ramp Entrance Via MRTS & Step Entrance
Ramp Entrance
Approach 2 Approach 2
Approach 1
Approach 1
Step Entrance
- Approach 1 leads to the road from where the person with disability need to navigate the level difference at the
entrance
- Approach 2 leads directly to the ramp entrance
- Absence of tactile pathway, signage and uneven footpath surface makes the pathway to accessible entrance
inaccessible
Approach to CMRL Complex from Bus Stand
- CMRL complex and station entrances is on a busy road with no demarcated pedestrian pathway
- En-route obstacles such as haphazardly parked vehicles, push cart, etc.
- Absence of tactile pathway along the road
- Absence of firm pathway leading to the entrance gate
Approach to B1,B2,B3 from the Entrance Gate
B1,B3
B2 B2
- Long meandering route with no signages

- Uneven surface at the gate entrance
- Absence of a demarcated pedestrian pathway
- Speed breaker along the pathway to accessible entrance makes it difficult for wheelchair users to navigate
independently
- Absence of tactile pathway and signage leading to accessible entrance
Entrance to B1 station (ramped entrance)
Level 2
Level 1
Level 2
- No kerb ramp for level difference between footpath and traffic lane
- Ramp is steep (Level 1 – 1:6 & Level 2 - 1:9) making independent navigation difficult
- Handrails do not extend 300mm beyond the ramp. On the top of the ramp handrails end in the wall making it
wide enough for easy access of wheelchair users, crutch users, etc
continuous and kept free of obstacles
• Smoothened speed breaker from the side will enable access for wheelchair
user to the ramp
• For the accessible entrance, tactile path can be considered from road,
easy to access.
• Saw-tooth tiling is not recommended as it causes vibration to wheelchair
users
• Handrails should be continuous and should be provided on both sides
extending 300 mm before the start and end of the ramp
• Tactile strips, covering the width of the ramp are also recommended 300
during the day time inhibiting access for passengers.
surroundings.
• Glass door should have colour manifestation and the open door should have
colour contrasting edges to assist persons with low vision to easily locate
the door
• A2 and B1 have been fully audited for accessibility for all persons with
disabilities. The other stations (A1, B2,B3 - stepped entry) are being checked
for observations which can be easily incorporated to make the stations largely
– Accessible signage to the nearest accessible entrance has not been
provided.
warning strips
Entrance to A1 Station (stepped entrance)
200mm

- Color contrasting strip has not been provided at the step edges
- Handrail does not extend 300mm from the step at the bottom
Entrance to A2 station (stepped entrance)
1060 mm
150mm
Stepped Entrance close to A2 Ramp

- Colour contrasting strip has not been provided at the step edges
- Handrail does not extend 300mm from the step at the bottom and is not present at 2 levels – 760mm
and 900mm
Stepped entrance of the station – A1 , B2 and B3 were checked to make the
– Accessible signage to the nearest accessible entrance need to be provided.
Signage should be prominent displayed and preferably be in a specific format -
navy blue with white symbol and of the dimensions 1000*1000 mm. Visual,
– Material of handrails should be such that it does not get excessively heated
– Warning strips at the start and end of the stairs and color strips at the edge
of the steps is a must
warning strips
– Adding kerb ramps and smoothing access to station will enable access for
many
environments

presented

Main Entrance
Pathway Alighting
• Accessible parking space has been allocated for persons with disability only
near B1 station (ramped entrance)
• Inappropriately designed signage is used to indicate the parking . There is no
demarcation on the floor
• The space is used by other vehicles to park as well and is at a distance >30m
from the ramp
• There is no shelter available for disembarking for persons with disability who
park their vehicles here
• There is no indication of accessible parking at the approach and entrance of
the parking lot.
• There is no designated parking for persons with disability near the A2 ramp
entrance with signage indicating presence of accessible parking ; well defined
transfer zone ; pathway connecting parking lot to the entrance
Parking at B1 Station
- Signage is on the wall and not on the floor. It

is at a height of 1300 - 1900 mm. Board size ,
font and color contrast is not as per standard
Existing parking near B1
- The existing parking is at a distance > 30 m from

the accessible entrance with no clearly marked
signages.
- Alternate accessible parking can be defined
close to the ramp by opening the side gate to
allow entry of vehicles.
Proposed parking near B1
Recommendations – Parking
• Parking at B1 is at a distance >30m from the ramp. Alternate accessible
parking can be defined close to the ramp . Additionally the side gate can be
opened to allow entry of vehicles
• Parking space can be provided close to the ramp at A2 entrance as well
• Bays of size 1600*2400 mm, to be reserved for three-wheelers
• Directional signage indicating the accessible parking facility should be
provided at all entrances. Signpost should be provided as per universal
standards at the parking and on the path leading to the parking
the station entrance. Wherever the path crosses with vehicular way, a
warning block should be installed to indicate the same.
Proposed Parking at A2 Station
There is sufficient space near A2 station to design accessible parking for persons with
disability
Summary Finding –Alighting
• Stepped entrance to the metro station is neither covered nor out of the
traffic lane. There is limited scope to design designated alighting here but this
is not an impediment in any way as the users can alight at the adjoining
accessible entrance if needed.
• Ramped entrance of the metro station (A2 and B1) are wide enough to
design designated alighting point for passengers. It is necessary to designate a
space for drop off and pick up of passengers close to the accessible
entrances.
– No designated, signposted alighting is present.
been provided
– Directional signage to accessible entrances is not prominently displayed
at station compound entrance to alight near the respective entrances
Alighting at A2 & B1 Station ( Ramped entrance)
Proposed alighting near B1

Proposed alighting near A2
- While there is no designated alighting bay , persons with disability are allowed to alight close to the ramp
which is a good practice
- Alighting area should also be signposted and cleared of vehicles with level difference (between road and
pedestrian pathway) adequately addressed with gentle gradient.
• Alighting point can be on the shoulder of the road away from the traffic lane
within 30 m. Alighting area should also be a) signposted b) cleared of vehicles c)
with level difference (between road and pedestrian pathway) adequately
addressed with gentle gradient.
• For A1 Ramp entrance –
• Bollards need to be removed, side gates can be kept open for PwD
• Alighting point can be designated near to the ramp by creating space by
removing side vehicles
• Additionally, a staff can be posted at this entrance to monitor the traffic flow.
• For B1 Ramp entrance –
• Kerb ramp with handrails on the side and smoothened speed breaker from the
side will enable access for wheelchair user to the ramp
• Alighting point can be designated near to the ramp by creating and signposting
space
• Additionally, a staff can be posted at this entrance to monitor the traffic flow.
(IE)
environment
• Building facility – Toilet,
• Coach

machine, AFC
environment

machine, AFC

• Three types of stairs 1) Street level to concourse -4 staircases 2)
Concourse to platform – 4 staircases
mm and tread 300 mm
before the start and end of the steps and curve back in accordance with
section on handrails.
• There are more than 13 steps in one flight run for station-concourse and
concourse – platform level staircase
Staircase – A2
Staircase – A2
- Handrails are not continues and do not project 300 mm before the start of and beyond the end of
the steps
- Color strips are missing on the edge of the stairs
- Tactile warning strips (covering the width of the staircase) are present at a distance of 300 mm
before the start of and beyond the end of the stairs . They are absent on landings
- Handrails need to be color contrasted and need to extend to 300 mm before the start and end of steps
tread.
steps.
surrounding wall.
• There are three elevators across both levels – (1) One elevator from Platform
to Concourse and (2) Two elevator from Concourse to Street
• Dimensions of the lift car is small ((1390* 1590mm) and not in compliance with
• Signage to direct users to the lift cart is missing. While some signages have
been installed, these are not as per Universal Guideline requirements.
30 mm
Concourse - Platform
₋ Lift cart is smaller than the recommended dimension ( 1390*1590 mm ; standard 1500*1500mm)
₋ Gap between lift and landing is approximately 30mm which is more than the recommended specification
of 12mm
Vertical Circulation – Lift Interior
₋ Emergency information is mounted high of 1870 - 2120 mm ; well beyond the

recommended specification and not in braille. Further , it is mounted on a reflective
material with inappropriate font size , making it inaccessible to person with low vision
₋ Control panel have buttons with Braille/ raised letters however it is does not contrast
with the background to aid people with visual impairments.
- Tactile warning strips need to be installed 300 mm before and after the step
edge
- Information signage is not in accessible format
Lift Lobby -
Escalator
environment

machine, AFC
impairment
reflective

- Guiding and warning blocks , though present , do not extend throughout the platform
- Gap between the platform and coach is 70mm and could be a trip hazard for cane users. Further ,
level difference between the coach and station ~ 50mm , makes it difficult for wheelchair user to
access coach independently
- Signage is non-tactile and mounted high on the wall
- Guiding block need to be installed around the seat

- This seating is not best suited for persons with different ambulatory disabilities. A few
seats of different types, eg. more comfortable backrest, side support etc can be placed in
the seating area closest to the accessible coach
coach
platform lift
environment

machine, AFC
Currently Customer Care Counter is use as Ticket counter due to low
footfall
• While the ticket counter is prominently located , customer care counter
isn’t. Both the counters do not contrast well with the background wall
and flooring
wheelchair users
font and color.
as required
Ticket Counter
1050mm

⁻ Ticket counter height is 1050 mm
wheelchair users
issue
₋ Control buttons are on a touch screen (i) making it inaccessible for person with visual
impairment (ii) at height of 1200 – 1400 mm beyond comfortable reach wheelchair
users . For eg - Coin slot is at a height of 1400mm
₋ Absence of tactile pathway leading to the machine
1200 mm
have braille marking and emborsements
disability
• There are 6 AFC gates of which 1 is made wide enough for wheelchair
access (>900mm)
wheelchair user
all times
AFC Gate
₋ There is 1 accessible gate which allow for entry and exit of wheelchair users, it's 950 mm
₋ AFC - Coin/ card slot is at 1100 mm and may be uncomfortable for wheelchair users
₋ Tactile pavers are provided on only one side of the AFC Gate
Drinking Water Unit
- Water fountain with press type water tap is not accessible for persons with mobility
impairment
- Tactile pathway leading to water unit is not provided
users.
environment

machine, AFC
• Pathway has a ramp of gentle gradient which has handrails that is not
continuous on both sides
• Absence of a horizontal pull-bar on the inside of the door
• Threshold at the entrance of the toilet prevents smooth access of wheelchair
users
color contrasts
mm ; standard 2200x2000mm) . Clear transfer space of 800mm adjacent to
WC is not available
• Though hinged grab bars are provided at one side there is no grab bar
• Foot operated tap has been provided at the washbasin making it inaccessible
• Tissue dispenser is mounted beyond comfortable reach of wheelchair users
Toilet Pathway
- Gentle ramp with handrail on both sides. On one side it is not continuous
- Person with lower upper limb strength will find it difficult to open without assistance
- Tactile pathway and accessible signage directing a user to the washroom are missing
Toilet Door
- The door is inward opening with width ~ 820mm (less than standard 900mm)
- Handle is at a height of 1130 mm from the floor. Ideally , the lower edge of the handle should be 800mm
- Signage is not as per recommended specification. Additionally, it is non-tactile
- Threshold >20mm at the entrance prevents smooth access of wheelchair users
Toilet Interior
⁻ Absence of grab bars on the wall coupled with inadequate space between WC and washbasin does not
to allow for lateral transfer
⁻ Tissue paper is placed beyond the reach of the wheelchair users
⁻ Foot operated basin tap makes it inaccessible to wheelchair users
⁻ Loosely placed mat is a trip hazard . It should ideally be flush with the flooring
Urinal
following features – height lowered (standard 430 mm) and grab bars on both
sides to allow comfortable access
identifiable to persons with vision impairment
• Ramp handrails have to be continuous on both sides
• Threshold at the entrance need to be beveled to allow for smooth access of
wheelchair users
• Tactile pavers along the pathway to toilet need to be provided
• Toilet roll to be provided at not more than 300 mm from the front edge of the
seat and at a height between 50 mm and 200 mm from the top of the water
closet seat
• Toilet accessories should be installed at the appropriate height (800-1000mm)
and distance in order to be accessible to all
• Tap at the washbasin is placed beyond the comfortable reach. Sensor taps
could be provided
• Door to be provided that can be locked from inside and releasable form
outside under emergency situations
environment
Evacuation
ramps
vision
recommended that directional signage seen across the station be evaluated to ensure that all important
facilities are covered – eg. Ticket counter, water unit, seating area, emergency exit etc.
- Standardized signage is not provided across the station
- Signage are placed beyond the recommended height and some of these are glary making it difficult for low
vision person to read
- Accessible signage symbol size of parking and toilet is non-tactile and not as per recommended specification
- Colour combination of accessibility signage is not standardized across the station
- Drinking water signage is non-tactile and is mounted high on the wall/door
- Signage printed on paper and pasted on the door is non-tactile
- Usage of text and visual is a good practice. However, signage provided above the seating area is not accessible
due to lack of clear floor space in front of it (especially for persons with vision impairment
- Information is provided at the customer center in an inaccessible format
another
people
persons with VI
environment
Evacuation
ramps
Evacuation
station. There are 2 emergency exits from the platform to the concourse
level via emergency staircase
• From the concourse passengers need to take the regular staircase to
reach the street level
Evacuation
• Refuge area has been provided at the concourse level. However, directional
signage leading towards it is non-tactile
- Absence of colour strips at the edge of the steps can cause a trip hazard when people are rushing
- Handrails does not contrast in colour from the wall and extended 300 mm beyond the start and end of steps
- Handrails do not curve back and on one side is not continuous on the landing
- Staircase has not be maintained well and has en-route obstructions
Safety & Emergency Evacuation – Refuge Area
- Refuge area signage is non-tactile and placed high

- Absence of tactile pathway leading to the refuge area
- Alerting button is mounted at a height of 1300 mm beyond the easy

access of wheelchair user.
- Absence of tactile pathway leading to emergency exit
Evacuation
• Alarm Panels
Braille
• Alerting System
Evacuation
station
Evacuation

2020-21 All 32 VShesh CMRL Access Reports-Compressed

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VShesh Cmrl Access Report - AGDMS 3

VShesh Cmrl Access Report - Airport 82

Location AG DMS Metro station, Chennai

• Objective : To assess how well the station perform in relation to access

• Access Standards: “Harmonised Guidelines and Space Standards for Barrier

FIRE , SAFETY AND EVACUATION

Audit Observations for each element of the external environment is

Accessible Parking and

- Handrails need to be extended to 300 mm after the end of the ramp

- Path leading to B3 is too narrow to allow for movement of wheelchair users.

- 2 level Ramp provided, Level 1 on street side is steep (1:9)

Audit Observations for each element of the external environment is

Accessible Parking and

Stairs, elevators, Platform Reception counter, Toilet Signage

Stairs, elevators, Platform Ticket counter, Toilet Signage

Towards Entrance A3 Towards Subway

- Colour strips are missing on the edge of the stairs.

Stairs, elevators, Platform Ticket counter, Toilet Signage

- Tactile warning path from escalator / stairs to coaches is missing.

-Guiding block around seat has not been provided

Stairs, elevators, Platform Ticket counter, Toilet Signage

Stairs, elevators, Platform Ticket counter, Toilet Signage

Stairs, elevators, Platform Ticket counter, Toilet Signage

- Wall signages need to be lowered to a height of around 1200-1600 mm

• Place Audited : Airport Metro Station

• Purpose : To identify physical barriers which could prevent independent

Accessible Main Parking and

- Absence of tactile pathway from drop off point

- Black cable is a trip hazard

• Material of handrails should be such that it does not get excessively

Accessible Pathway Main Entrance Parking and Alighting

- Bay needs to be marked and signposted appropriately

Stairs, elevators, Platform Ticket counter, Toilet Signage

The design of the vertical circulation of different categories of elements such as

- No tactile guidance /warning tiles provided

- No tactile guidance/warning tiles provided

- No tactile guidance/warning tiles provided

Entrance to concourse Airport level to concourse

Stairs, elevators, Platform Ticket counter, Toilet Signage

- No tactile pathway leading to the seating area

Stairs, elevators, Platform Ticket counter, Toilet Signage

- Absence of knee recess area under the counter

- Counter height is beyond comfortable reach of wheelchair

- AFC - Coin/ card slot is at 1040 mm and may be uncomfortable

Stairs, elevators, Platform Ticket counter, Toilet Signage

- Tactile pathway to the toilet section has not been provided

Stairs, elevators, Platform Ticket counter, Toilet Signage

-Signage is non-tactile and is not as per internationally recommended specification

- Signage are not tactile making it inaccessible

- Signage is not in accessible format

- No tactile guidance along the pathway to emergency exit

- No tactile guidance/ warning tiles

- Glass door is heavy with no colour manifestation

- Tactile signage and pathway are not provided to ATM

Building Element Refer Section

Mr. Shashaank Awasthi, Ms. Suhailah Javid from

• Objective : To assess how well the station perform in relation to access

• Access Standards: “Harmonised Guidelines and Space Standards for Barrier

FIRE , SAFETY AND EVACUATION

Audit Observations for each element of the external environment is

Accessible Parking and

Layout map does not indicate the designated accessible entrances