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    13 views40 pages

    Sisteme de Management Al Calitatii

    Uploaded by

    Vitelariu Leonard
    bun

    Copyright:

    © All Rights Reserved
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    aSRO— SREN ISO 9001 ‘Standard Roman ‘Septembre 2015, Tw Sisteme de management al calitatit Cerinte uaty ranagenentsytns Fgutoments Syst ob management cea quit. xerces Aprobare ‘orb do Decor Genre a ASRO Ia 90 septembre 2015 Stal ropan EN 1S0 50012015 we aon nc cn Inociete SEN 1S0 9001 2000, SEN ISO S001 2008A0:2008 ‘ata publics versunlroméne: 20 septembrie 2015 oresper ‘oss standard este done cu slander expen Gorespendents iso soot 2015 ASOCIATIADE STANDARDIZARE DIN ROMANIA [SU Mentlar 21-25, cos 010362, Bourg, Bw 36010 ‘Rept so ra rg ay ari razr sande ce ‘baat gteccn gece Sewenc neces rine) te ‘@asRO sioznsna vs samo boeenemama ini to aS 'SR EN 180 001:2015 ‘Preambul national Aces standard repre vriunea roman a standards european EN ISO 9001-2015, Standard ‘fost ras de ASHO, ae acsla! iat ca! vessione tsa aoa pues cu permicunea CEN, ‘Aces standard rpcesitd versiones remand « lexi in Simba angled stander european ENisosoorz0t8 ‘Prez standard in in pamonl ASROICT 56 Management cats asipurares cat ‘Aces standard specticd crnsle pen un sistem de management al cali alte! clnd 0 ‘organza: 12) we neve #8 comonsraze capatitsi sa dea (unin consocrentproduse gi serv care {slcac cerfle crt gcse gee reglementteapleale 1) umole 6 ceased sastacta clan prin apicarea eleace a sisemuli, inci processor pei ntundtaoa storm | putea conor cu creck cu Goin age egomenate apical, “Toate cefrjle acest standard sunt genetce I sunt deinale a f apleable oretrel organiza, insterent de pu sau marere sa, or ce produsele i seweta pacar le umzean, \Gorespondenta cine stardardul ntrafonal le care se face relrke a siandarclromén este “rmatare! 's0.90002015 «IOT_SREN ISO soo02015 Ssiome de management a cat, Pino tundamentle_ 3 vocabular Pentru aplcarea acostul sanded se utlzeazd sandarsl intmatonal la care se face selere (respect standard vomin denco ses) Sinboluie eredotor ce extivalets (DT - iden, MOD - masieat, NEO - nechivaln), conform Sato. (Cote standard eurapen nemaina) rebut "standard roa revpranipan nce sae isosoSHoN rae an een etaruunn ac Desai een HGS mS ‘SR EN 180 9001:2015 STANDARD EUROPEAN EN ISO 9001 EUROPEAN STANDARD NORME EUROPEENNE EUROPAISCHE NORM Seplembiie 2015 vesos.t20:10 ‘oeuiege EN $0 9002008 Versunea roma Sisteme de management al callttil Corinyo (#80 9001:2015) Quatlymanagomen systems. Systimes de management sla Qualtlsmansnementsysteme. Reremens ‘qualié. expences “anorsengen iso B00" 2015) {tS0 3001-2015) «aso o001-2015) ‘Aces! standard exopean aos opal Se CEN la 14 sapiomiie 2015, Mert CEN curt bias respecte Regula rtern CENICENELEC, cae sipuloaz8 condo Invcaresceeta clanda european ise abu satll de slander najora Tera nic @ medleare, Ustesacuaizte gl refrnite bora refrioare ia acest sandaréenafcnale pot objeto ps bazh co overs cate antl de Managomert CEN CENELEC cau ore membru CEN. ‘Aces! standard european exist In wei vrs ole (ongez, trance, german), O versune in ‘eare ala hme, fealzata prin vacucore sub reeponsabiiatea unot mombru GEN, in ba sa afonas # souicall Cent de Management CEN-CENELEG, ao aclay! sat cag! vorsunis ite, Memb CEN sunt orgaismele nationale de standarzare dn Auta, Baja, Sula, Clow, Croatia, Danemarce, chef, Eslona, Pande, Fosla Repabies higostva « Macedon Freja, German, Gresa, Wanda, land, tala, Leena Livia, Lineup, Ma, area Bare, Nowe, Onde, Polond, Portugal, Republica Cehs, Romania, Sovacia, Soveria, Span, Sueda, Twa | Unga CEN ‘COMITETUL EUROPEAN DE STANDARDZARE urcpesn Commitee fr Standardization (Comte Europten de Nomataton CCentrul de Management CEN-CENELEC: Avenue Marnx 17, B-1000 Brussels DmEeN oa Sophia Ge oxloaare sb ace arm G Jnerce od sun rezawate memior CEN Pets EN 180 90012015 RO sioxnsa0'vesan29 9eeeen moma nee us op mB, ‘SR EN ISO 9001:2015 Preambul ‘Aces! document (EN ISO 90012015) a fost elaboral de comet tehnic ISOTTC 178 Managements Calg aslgrarea cana ‘Aces! standard european trebue 38 pimeascd saul de standard ralona fie pn pblearea unui ‘ext ident le prin atere pana el rau in marba 2076, fatale sancrdela naka conical Uebuie se wrase pan cl rah in maria 2016 Se atrage ateniaasupra posit ca anumite slamerie le aces document 38 fat aubiectt Greptuor do auor. CEN {wlsau CENELEC] nu Uabue consderal wesponeabl nit detlicrea tora saa tare dep de auton, ‘Aces! document ncsegte EN ISO 8001-2008, ‘ees! document fst elabrat in cactul unui mands acodat CEN de Conia European sl Asocaa uropeand 2 Lecut Sin ¢vne in sail carn esenale le Drocvs (Dnesivels UE, Conform Reguamentiui tern al CENICENELEC, crgaismele de standreare cn urmoarl Sunt obtgato sa adopo la nie nalonal acl slancard european: Ausita, oyia, Sugar, Cru, Greaji, Canemares, Sheba, Estonia, Felanda, Foste Repubies tygodtavd a Macedon, Fret Garmania, Grecia, tarda, isanca, isla, Letona, Uwvaria, Lixemug, Mat, Marea tan ‘Nonoga Olanda, Polonia, Ponugal, Republica Coke, Romdni, Sovace, Sovena, Spana, Sues, Turia Unga. Declarajie de ratificare ext standart ISO 900:2015 fost aprobat de CEN ea EN I 9001-2016 8 nico mosicare. oun vs anco'veeeme ama seep Yat ‘SR EN ISO 001:2015 Cuprins Paging tvcducere : — : x 5 4 Domenie sofeae : meee, 2 Releinf normatie nnn a on) 2 Termants dein oe 0 (Gontent orpaia ee Injlegeres orga a covtana in cave acbvead nnn : Tnjtgeres neces: pao pair tees Determinaren cements de aca al stmt de management call See Zee : ae es aes : =. a ——— ane —==. Sree een ——# ee te 3, Riri ea gee =a 1, - % ie eee 3 1 tee meee 118 Coons : —— % if oe ——ai 4 ee 18 oat aces i a Slee cares ——————— 3 es, ert ii, Sepeemrepene—— —=" 1s oe ee yaa iH 12: Seems cage pene 122 Seberneeo pet gan 3 i eae ee roca ——s it cocoa sao ————— i See ciara = —=s a | 133 Sree emma ree g 2 $26 Medd pans ee cee aaam grea BAA General nnn ne 7 ~ ~ ae 2 : an el Le ee a BERS sioqnane've.tan09 Peers women bl SD ‘SR EN ISO s001:2015 8.42 Touts amploares contol... on B43 tdomafi pen ont ensil-nn = @ 83. Prue Umevede tovel Z Bs Conous rose pal kai dani Ss 2 B52 tnticae yvanblaes B 1353 Propriate Cave spre Can’ sau hie er Sos B54 Pare cca B55 selva poise = Sais 858 Conrulmodtctol = ) mecilin care 1) 5 etageeze 9 inplomenieze acute in pocesle stant de management a alti (asevesea tt): 2) 8 evaluezeoficactaton aos aun ‘Afunle integrins pent atareariscuror 9 porno webule #8 Fe roportonae ov impacts pena supra conermtai predator seve. NOTA 1 - Opn do tare rico gt cute eres ec, soars rec par eas 0 orto, cmiarea sual do vie, schmares probabita au'a cages, inp acu ea ‘enous teal pin bose stoma NOTA 2 - Opn ot cardi a apes dno acs anata deo poduse deste dor Bj, soraren oe to can, dectare de pareve, wre de ha ohn ¢aa Porta So Cort ‘vale pen a vata acetle ance st se Sei a8, 6.2. Obiectvelerefrttore la calltate $1 planificaresrealzari tor 621 Organiza rebule 68 sableasca cbectve reertoae I cals pent func rivet process llevantenecesare sistem do marageren loli. (ioctl eloroar la clita webu: 18) s8feconsecvente cu potica etertoare a cate; ») ste masuabie 8 In consgerare cone spScabie: sf rorame pont cofomdatan rocker serio pene crapea stats ©) sie moninriae; 1) s8fecomunete: 6) se scale ups cat. Crganzaiarebulee4 meni intormalt documenta relettoare i obecvel in domera call 182.2 Atunci cand partes modu! n cre 28-4 renizeze ablecivelerelertoare a calle organiza Ubu sf dterine: 8) cosevatace: ©) covenuse vor tinecesare: ©) cine valieepeneai clr sevatinaca: ©) camsevorevave ezine 63. Planiticarea schimbésilor ‘Aun cre rganizaadotarmindnecestatea de schimbae a sktenuhi de management al cat ‘Schimbrie vel fecuateIt-ur mos plans (ase veson 4 pie ete cnn Eten DHA aie ent ‘SR EN 180 9001:2015 ‘Orgaiatia wobue 2 an condor: 8) scopushinbiice i conecinfle potentials acoso; )inlegriatea sistem de management acai; ©) sponta resursler: )_slocarea sau realcarea response autre. 7 Suport 70 Resurse 744 Genera Organzatia Wetve £8 celermine £8 pund i dspozyo resus necesare pony staire, Impamenterea,marnore Inbursa corr a setemuhs do management cai Organza tobue a i In consicerare: 2) capable ¢ conerangoio olertoare a vesurele lame exstorte 1) caso neossar 8 se ob de ation. 142 Personal Orgarizatia wetus 8 determine 58 pun a spore perscanee necesare per implementrea ‘fence a sslemul popu de management al calla # pon operarea cont proceso’ sale 7248 Infrestuctrs otomine, £8 pans a depose gi e8 menfad inkrasiucten necotard pons rocese sal porn realzarea cvfomiai rool sor NOTA-Iasucia poate ince: 2) in ti sci, ) ecipanent, si hardware ota; ©) resus pa rarspor 4) lence nnatorl 40 comune}. ~ 7.14 Meal perry operarea proceselor Organzatia vetue s8 determine, #8 puna depoxie gs mend medtulnecetar pent operates proces sle pent eazsrea canlomiahpodueab sve NOTA: Un ei dere posto combina de aa i uma cum af 4) socal (8 exeap ndesninare stots can rk conunie: 1) silos (ee eemoldicnes sai reve pus pecs oman €) fis (ee ena tempera cu unis, tine, ase, nd, 70m) ‘Aces lator pats. tere, In mod substan in func de produce servile uriala, ‘745 Resurse co monitorizare gl masurare 745.1 Generali Crganvata weode sa cotermine i s8 pund ta Gspocte ecursole necesare fontu a so asgura 6 siacnin vs suanco Peed ib OS eB ‘SR EN ISO 001.2015, ‘erat valde de Increere strc nd, panty a veieaconformtateaprodselor senior ca aria este desta monteearea sau masurres, organiza treble 8 asigurec8rosurslo pus a dsprije sunt 1) adeevate pent pul spect de acti de montoreare gimasurae car e electuenz 8) mentee pot sigue continua lr acecvre ou 0094 Ciganzajia ebule 28 pisveze iniormati documenate corespurasoare, ca covadd adecii ‘eau de modtotare gi mseurare ou spt, 7152 Trasabitates misurdelor ‘une! cind vasabitates maura ese 0 ceeys sau este concord de ogenzae ca o pate ‘sonata pert turzarea nroset in vaitearzuataslor mera, epamenile de mesure tebe ©) velleate sau elalnate sau ambole la inter panicle tay nani de ular, fat de alone do masurare treble la esr nafensie say ternajonl: stun! cand ase d Pialoane ru exe, baza ult pent elloare sau vericae rebue plats ca llrmaie documenta, 1) ontieste pear a determing stad Drolate impotiva ajar, ctectar sau cetarortl care a vain acl etalon i Feaulaile meriior erate, COrganzaa tse 8 dternine dec vate reztatlr mfsurilrartaoare a ost nena apatvaturcl cand un echiparert de mesuare ete gk oepovt perry eeopu sau intone (bus 68 fareprina tun ps ca 7.1.8 Cunoptine organizayonale COrganzafa tobuie <8 cetomine cust rmazarea corformtl prods senda rnecesare pent operarea proceso sale I pains ‘Joest conoyinje ebue mentnut pela epoca ci eta nacsar, ‘Aurel cénd se sbordeazs nocesstile ¢ endnele da schimbare, oranzaja trebuie e8 iain ‘Galera cunogiiais sale Currie 8 termine med In care sa abba sa 88 acceseze ocd ‘Sinopine supimerarenoeseare precom fl acuslasria sar, NOTA 1 - Cinoinee agenzafose wnt crore spaclie oanzata ist ob in genet xin [Sparen Acnaa st iomaf sate imparts pr saa cess cpanel NOTA Cunopineoganzapnses pot bape: 2) suse roe (fe exemp pepe incl: cunogine obfnte dn spare nite dn fer pam brace ce seer ewes ¢imparayres Cooper fees" sessamarae ‘inal mua Bosses poses y senor ee” # mere by srs exam ‘sen oer 7.2 Competent Ongar treba replace, srs aatomice cote, bgere de crane scan sau 2) 58.dolamine conpatejele nacosare ale parsanel(persoanelo) care ueesz8 ub contol ‘raurizae! gi pa sd Inluenjare pevoman 9 elescintes salem de management cal ) £8. aque oa acesteperssane sunt competent pe baza sido, nsuror eau experi 16 RAD TERT ever eme etme eS e ‘SREN ISO 9001-2015 adocrate ©} aun! cnd este apcabi, 8 ntrepsnda jini de dobndre © compen ncesare gi s8 ‘races otcartateaachunrInveprns 1 8 pasveze inormati docuneniat corespunzstcare, ca dovadb a competent NTA Ache epteabe pet ince de exempu, urizea stu, mete a elec person ‘argu ng sconces wer pereane compete 73. Congtientizere Cpanizata vebue 2 se asigue c& pesca ‘anplontate aero care Nereazh sub oxtrokd organiza sunt 3) palica refertoare ta cate: >. obit relvantclartoar ia calle; © contruia lor la efescates sistem de management al cali, Inckisiv Dena parfemaral imbue 4 implcaie necontormarl cu cena sista da managemen cal. 74 Comunieare Crganzafa webue 8 determine comuniesle inte 9b exerne relovante pent sistem de ‘management cal cus despa ce ge comunica; fn 0 comunid; ce oe count ® « 4 cumse comune 9) cine comarca 2 Informatli documentate 1151. Generalist Sietemul de management al call rebule 2 nc: 2) informati documenta conte de acest standard internafonal; 1b) format documertte deteminate de organzaie ca flnd necesare pentu sfcscatea flsomul de management al cals. NOTA. Anglowes omar cocumenso pons n sistem de mars ‘puta alain lncj times cnparizail pl chr, procter, produ: servis comeocata proceso aarnle sass camp perianso. ral ath poate sb are dela 752 Creare gl actuatzwre ‘Nunei cd sunt erate ctueateilonmaie documenisie,operizae bole 38 se asigure ‘umatearoe axpecie sunt adecvale 7 ‘SR EN ISO 9001:2015 3) aniioars pi desrre mpi, eat, ule sau numa deere 5 mate exemot in, verre etre, gales) # mel spor (fe exemple, nalzarea 9 spobares dn pune de veces al pov aceev 1753 Control! intoratilordecumentate 175211 intomafile cocumoniate cent de slsemul de mansgement al cali ace standard Ircrajinalvebue convoal pen ase agora o 2) sunt cispoil ladecvate panty utzare, cao unde gi tune ind ete necear 1) sum rotate adeevat (¢o exerply impotiva perder conidanalii, lab inowrecte eau eter. 7532 Pane conta lomaier osunersteaniata vb sin contra umstoure a ps eae: j ! i = i : E i : : 4 8) lzar, aces, epase gular: by dopoziar spree, indus mentneres tit; ©) contol madicsror (de exempucotrou versunilor); 1 pasraresetminae Iwlormajile cocumeriate de ofgine extoma detrninale de onanzate ca find necesae pent Panlicareaoperaveasslemula de management a call Wwe Wencate, dp com ese cana, Fon ormaiedrumenste psa ca dove cnc tebe rae inptie datr OTA - Acie pon, eno dee tous a eminem do & Oper 8 Planitcare $i control operate ‘Organza revi 8 plaice, 8 implrnntez ¢ 8 contlazs process parry a saetace corinale pane iwarea produseor #! serlor # ‘ermine a areca 8 pn 50 vadea 4.4) necesare implomenteze scune 4) deteminaroa calor peu produ sen 1) saburea error pont 1) roves 2) acceptarea prose sriclor, ©) Gaterminares resureelor neces peru restarea conlormal cu corel penn posuee gi 4) implememarea convo process tn conforma o erie; 6) detorminarea, rantnarea 9 pstareainfrmafior cocumenat tt ct eee necesar pan 1) a.ves Inredere es procescle sau otctua! conto cao partial; SSR EN 150 9001:2015, 2) demonstra conormtaie produseo sence cu carina lenenile deg le acest planies webue 58 lo adecvai operator organi COnerizafa tebuie #8 contoleze schimbsile placate si s8 analaeze consacele schimbior neftenfenat, pen ineprncerea ce acjnl cae 3 cmnaeze orice sere negative, cups cum ese Organza rebul 8 se asigure 8 presse extemaleae sunt conroae( veces 8.4), Cringe pentru produse sl eervilt 1821 Comunicarea cu ellentul ‘Comumicars eu lon iru of inl 8) turnzarea oe ntrmati eaitare la procuse gi seni 1b) atarea cco de ole, a canvactlor sau comers, ics’ @ modifica acoso; ©) ebfrereafeecback-ulu de a cnt far laproduso 5 senci, ncsrectamaile cent 6 watarea 1 control propa clei 1) _abires ceisler species pent acre de urgent, atunlcind ese relevant 1242 Determinare corinslor pentru produce servic tet £8 se asigue 8 28) cernol pry produce sera sunt dette, Inc: 1) oe core egal ireglomentate apteabie; 2) cal cts coneseratenecoare oo cave osanzaie: 2) oxganzaa ip poate respect dct sale refencare la produce sare pe cre Woe. 23 Analzareacernjolor pentru produse g servic 8.23: Organiza webu 68 se asigure 8. spa servile ce vor leis cleo. Organiza ebue 38 elocueze o anal, ‘alcnzezo prodse serve cir let, analza care o nla 8) coral species de len, inusv cle peru actvihiedeiware gi postiware; ») catnjse nespecicale de cnt, dar necosare pont uizarea speciicald sav inonforas, ‘re cn este cunoscut ©) cotta spciiate de organza; ©) cornea egal! eglamenate aplcableprodusclr server; 12) cornet cn contract sau comand car der ecole expeinate arte (Ogerzatatrebuie st se asgure cd carnsle én contract sau comanda care dlerd de cele expirato ‘oor 0 fost rezahate ‘une clnd cfetl u tumzaaza o deterae documenta & earnslr, cra Cent rete ‘anfimale de organza inate de acceplre ‘SR EN ISO 9001:2015 NOTA In unde tua com sont vinlriapin ra, ete pac 0 ara cd pre tocar ‘pret rrp cna i buh valet sprays 8 (8.28.2 Oqanizaa robs pisezellormai documentte,dupdcaz,relrtoare la: a 1) oe al cern aeroare la produce serve 8.24 Modifica ae cerroor pentru produto sl servic ‘uni cine carr reterioare ia prods seni sunt moa, organza retui s se aigue (8 Pvormaple docamerte oivane Sur tmendate 8 personas plat eee congientaat Dive la ceiile moet 8.3. Prolectare gi dezvoltare a produselor sl servclior 8.41 Genera ‘Organizaja vebuie st eabloasca, 58 mplomenteze i 58 menjnd un proces de priettre $i ervolareacecvatpertua se asgura de umiareauteroar a prossetor 9 senior 18.32 Plaificarea proletr gi de2voltiit La getrminarea etapsor i contoalelor pen proecare 9 dezvotare orparizaa tobuie 68 i in coreeerre 8) naa, rata completes sctitifr de proacare 9 evo 1b) tape e proces nacesar, incu anatase apc le pots dezvt; ©) acvitenecesarede vritcaregvaldare ale progci dezeltsl, 4) esponsabinatiagntriie ipa n proceed prolctre fl deevotare 2) resurseleinteme 9 stemenecssare pen priectarea yi dezolareaproduslr servile, 9) pezataen ce coro al haar inte pesca inlet n rosea de pcre 8) nocesatea de implare acon gwzaoror in procesl de prolecare gi dexotre; 1h) coro pet turroa waar produ gl servicio: 4) sive de conto a procesuui do proietae gi dezvotare axeplat do cer ¢ ate pl ‘rasa cleat 1 ntrmagi docurenatenesesare pen a demonsira corned retire devotare au Test naepinte 1833 Elemente de intra aleproloctr gl dezvoir ‘Organiza obvi 8 dewimine carne esate pent toute pectin de proce cone cae ‘orl proteso9 dezvotl, Organza etui in consierare 8) corn factions de pofomara ») _tormay proven in acti de proiectr gdervtareaneioare similar; ©) cao tga girogementa 1) stra sau cod de practise care eganzn #8 angst 8 le impleentere: 2) contecnpotenie ae epecull din cauz natu predussor 9 ervlr, 2 SSR EN ISO 9001:2015, Elemente de intraretrebuie s8 fe adecrate pent scopuile pict gdazvoari, complete 8rd sambigut. Elements de rrare alo proiecti dezvri cre sunt in conti rebule rezchate, COrganzaia vebuie s2 plsteze inormali documentale relertoare la elemeniee oe inrare ae poleca p dezota 1834 Controae ale proectrs dezvltrt COrganizaja wetue 8 apice conveale stupa grocesubi de prolacare gi dezvallare pentu a 56 sour 2) unten rezvtale care umenzs 8 fe bjt 1) sum lectus analze pent a evalua capabiatea reziallr pret gi demoki de a atace cool ©) sunt elecuale scale veriosre pon a se asigua 8 elementae de grea prletarig Sezvotl sasac corel element de ire, ©) sunt elecuate activi de valare pentu a se asigua c& produsel gi senile rezuato ‘Salslac ovtnele pen apical speaicala seu pert uzare lenforal, ©) sunt invepine toate acfula necesare rfarioare fs problemele celeminate i tinpul natal sau acvshlr de vortcaregivaidare 1) sont pale forma documents ale acento active NOTA. Aneta, vice vale presi ozo au stone dint, Acsiea pol lela ‘purl au'n ara ombinape cps cin Sl searat ena poco faete Sure, 1835 Elemente do lgire ale prolectrl 9 dezvoltet ‘organiza atu 8 asi lomentole de logs prletl sldenvnsr: 8) Satta crn elementlor de irae; b) sunt adocva pat process uleioare de kurizare a procusclr sve; ©) inches, sau fae relat a, carta pent montorzare gi mésuare, dup ca, fi cite do accep, 0) precioazacaractrsicie produselr servo care sunt exeniae penta scopuntertiona ir urizarea rou wacecval COrganzaia vebuie «8 pSsveze lloratl documentaterelertoare le Prolecta sdenvota, erole de lire ale 835 Modtidrt ao prolectrt gl dezvolt Orgarizaiavebule 98 dence, s2 anaaeze gi contcleze modiicarieelectuate In timpul sa Uteror poet ecw praise 9 sec, all cece nacesar pent se alga ca mu ‘td cn impact egal asupra colori cu care ‘Organiza trebue #8 pstrze ntrmati cecumertae rfeoar a 2) modicsee proiect 9 dant 1b) rezuatoeanatzlor, ©) auorzarea mostcrior; 4 schun nreprinse pete a preven impact ne stotnina "vs srano9 oneenesnama neni ieuen sue ‘SR EN ISO 9001:2018 84 Controlul proceso, produseler gl servicllorfurlzate din exerior 8.41 Genera Organiza tule 58 ‘onl eu cen sigue o& proces prosuele $i servile furiate din exteror sunt Organiza tte s8 dleine corral care wmeaza 68 fe apleateprcetlr,prodsel Sore tunete dn entero, sure! ean 2) prose eile Ue hate reat ‘or nincorporie In prodbsel serv rope ale 1) proce cont sunt ate de umizar ret cent (enti in manele organza ©) un proces, sau pan a unui proce, eso Sra de un fumior exer ca mare a une deci a orgeneao, Orpanizaia wbuie 68 determine <2 zpfce ceri peneu evauares, soca, mantoiza peformanje si reevauarea tumor exer, pe baza capabiet aceon de airizaprocese Sau prosuse 9! serve In confomtate cu cainele Ocgeneafs Veiue 18 pssveze imal Socumertate do acestr ac ale eso acon neseare care dour cn veh 1242 Tul glamplosre contotust Organizatia wabio 58 oe asigute c& procesele, produclo soncilefunzato din seer ou intuenfaaz repatw captialea organza! do a ira consecvent senor et podues year nich reat capable oan: ge fol sa roduse Organiza bul a 52 asgwe 2 procesele tumzsle in exeor min sub contra setemut st oe ‘management al ell ®) s2doimascs ait contalale pe car inenfanasza sé le apceasupra un turior exam ct ‘atte pe care ononeaza sa aplce supra elements de gre ental 6) s8iainconsidrare 1) impzculpotenjal at proceso, prose: # servilor furizale dn exterior asuera ‘pails organ! Go a saiace cenescvent cere clanhier gi certs gale reglemenate apeaote, 2 efeacatea contallrapiate ce lurizorl ext; 1) sdetemine vrticarea sau ale acta nocosare pont a se asigura ol procesee, produce St serv urzate dn extn eatistac corel, 8.43 Informa pent urnizael extern ‘Organiza tabu 8 so asigur ecrarea cero rane de comunzsen lek ferzor Crganzatia tsi a comunie furizerior 8 exer cern ala pant 2) procesl, produsle sricile cao urea le tuizate; ©) aproboren pont: 1). prot sont; 2) matte, procee secpamente; suns stanco'roeeennng snp ema FS ‘SR EN IS0 9001:2015 3) eberarea procusetc seco: i i ©) compen, nce oroe carn de callare a parsoanelor; 4) Ineractuneturaoor extern cu orcanai; ©} control f montozarea pertormansor uz exten, care vr spate de organiza; 4) actvsile de vertcare sau valdare pe care cxganizatia, sau clon i terfonesza 8 te Feakaoze in tcaietonarot exer 85. Productie sl furnizare de servicll £8.51 Control producti ga fumtarl de seri ‘Oranzai bul s8implemortze product uizarea de sev In con contoae Conca controle abu 8c, up cum wet esau 8) sponta ntrmatilor document cre deinese: secu vs s13n00' preening ei 1) caracoritle rosie core ween 8 fuzato, sav a activator eae wmoazd 68 fe ceaiate, 9 sevitor care ueaz8 28 fo 2) renee car urmenz8 ecb )dsponbitata !illsrea esureelor de montorzare gi mésurare adecv ©} implemoniares sete de monies $i masurae, io eape covepunsstoare, pont a ‘otic daca au fos Indep erarle pentru convo processor sou keris do lage, recum fcrerile de accepare pent rosuse serv 9 uitearea inrastuturicorespuncttoare a med corespunzdor pent eperareaprocesler: ©) desermarea nor persone competent, ncisv orca calf cau 4) valdorea g!re-valdares posed a capable a ctjine ruta paniicae ale proceslo: 1) mlementareaacjuno de proveie aero umane; 1) mplemenireaacvthor de etberare, rare pot hare. 842 Idonticar gtrasabittato Ovanizaiawebuie 28 utzaze miioace adeevale pent ientfeares elenertlr de loge sinc! ‘lid este recesar 68 so asgur covformeaa produsalo servic. COnenzafa vebue @ identficestadul eemenslor de ope reeror Ia ceinise de montotare $1 ‘inure, po ot pavers preci Kania de ene Onan ee role idanificares unit 2 elmentlor de lege aun! cd ese 2 earl, Welw sa pasveze foe documents nocesare pena perme Wassbitaea £853 Proprietate care apartne cllnfiir sau furizorlr extern COanizais webuie £8 vateze cu ga propsetates care aprie clenyor sa fulzror exter pe ‘aroada cae aceasta se al sub contol orgarizal sav este uaa de organize. COpanzaa treule 8 cence, 28 venice, e8protgze gs pund in Sguané proptatea centor Sa tumzoror exo pus a depenje por a lass sau Incorpealan preduse Serv |Avze tindpropstates unui ent sau un furor ext ast plac, cetera su so const Ey 'SREN ISO 9001-2015 este api pont tlre, organza vebue ef raporeze acest Ker cfenubl seu fumizo ‘ner sl uebula sa monjn ioral documents elriare acess ce = ain. OTK - Proorsates unl lee su un unzor eum pole insude marl, componai, seus # ‘shipaners sp, popitsee seca 9 do paola. 854 Paste Crganlatia webue 8 pasveze eemerele de ogi pe parcureu produc furl serv tat ce ate necesar pent aco agua contormtates oy cern NOTA. Pasrave pate 28 helo Wersfere, marpres, contri conan, enbalee, depataes arama sav tareporu primes, 8.55 Activity posttvrare Cranial ebul 58 incoplneasca coviole pony ache do potsvrreasoiate cu proauesle ‘sence. Renew deiwminaea ane acvtor de posthrare cout, oatzafa webie 28 la in 4) coil egal roglemertate; ©) consacinol poleyale node szocato cu procul i sevcie sa ©) natura ulsarescuata de va itanfonats ale preter sever ale 9) cornet; ©) foes bacul dela con. NOTA ~ Acinic do gota pots nlo sr sigue proved reborn sant, ob ‘cnacudlcum a stead mannan sev novenas coma race su enaae ais 855 Control modticlor Crganiatie webu sa contoleze #8 aralzaze moe retrtoao la route taf uriztea ‘Sorcull lit ste necacs parr ave asgraconimutatosconormta cu cool. COrgaizaja webu, <8 pasrze infomafi documenato care s8_desxie renittsle analiza ‘modicarcr, pefsoana (prsoanle) care auiaaza medicrea 9 orke acu! nocesare care ‘enuta sin aac. 8.6 Ellberarea produselor sl servilllor ‘Organiza trebui sa mplemerteze modal pleiicat, In etape corespuntoare, peu a vriea ded cts pent prosus sau servi au fot dope. Elborarea prasuseot i eenior cite cfent wetuie 28 nu se produ Inia ca modalitie Planfeat 22 ie taleste mod crespurzato, cu excepha cami neste spraba al Sutoettertvara tun cand ste alc e cen COranizaja webuie 62 pisveze infornati documertate rteroare i etkerarea produsslor gi Sorat: Inlomatile documenta Weblo s8incuds 12) dover ale conform cu erterite de accept; 1) rasabitatoa persoane!(persoaneto lonaears eibarare, 87 Controlu elementelor de leslte necontorme 1.74 Organza abu es sigue of slamenisie do ine care nu snl conorme cu etna 24 eenane vy svenna meeneeanan sro een oe SSR EN ISO 9001:2015, owe la sceses sunt Kencae 95 conlale pentru preven! iiaree sau firarea fr rena, Organza tebuie 8 inkeprins acfuniadeoale in unc de natura neconfomiaig de eecele css atupra conor produeslor 9) earl. Aceasts abordare rable #4 co eplce de Ssemensa produsslor 9! senvcllorneconforme deecat cups rere podussor, rnp sey Cup forarea servsir Crganiaa reule 5 rateze elemenele de ogre necorforme Tn unl sau mal mule in umaoarle mot 8) crete 1) laa, ofnere, rtumare sau suspendare ari produseor i seviclr: ©) iomaoa cert ©) cbinaea atredr penn acceptares cu deropare Confrntatea cu cernfle treble vere atunl cénd elomenisle de lege nocanlorme sunt 1872 Organiza vebui £2 paste iniormatidocuneriat cae 5) deer neconlermiats: 2) Seon afin inreprngs: ©) dese ce derogaebtute; 6) aria autrtatoa care ccie acu retertoar ia recontormiae. 9 Evaluarea performantei 9.4 Monitorizare, mcurat, analizare s evaluare 2:11 Genera Crcanzata todos dato: 2) ce necsthd he mono! y mls: 1) motodele de montorzare, masuare, anaizare $i ovauare necesare pert a se asigua ‘ezutate vice ©) sind eebuie actuate montofzaea 9 masurres: 1d) ind webuia anata evaluate ezutatle most simasur Crp tui evaheze perormana gisfeaiatea sical de management call Conanataebul 8 péstreze norma documenaeadeciate ca cova a ez. 2.12 Satetacia cnt ‘Organza taui 88 montoriezeparcepie cen releroare e nisin care autos ndepnte nesestile sr apeptarie. lr. Organzajia vobue 3 Sleine melodee pers cones, ‘montizaoa 9 analasres acest evormat NOTA. sample de montorar 3 propia pene sande ra cen, oes co a ‘San ideo posanle sensi hrs, irc cart antea sole! ge ps, solaris sine ‘sic potas oe gran # apne dole. 9.13 Anata gl ovaluare Orgartafa tebule £8 analzeze 9 8 evlueze dete 3 infomall provente cin monitozae gi 25 ‘SR EN ISO 9001-2015 Rerulatele analeo\ resi ulate pantu a eva: 8) confor produelr eer 5) graaulde atte a clonal 6) porformana gl efisactstea seus de management alti d) coc pencares aft irlemertat in med efcac; {) sfcscatesachuriorirtesnse por a rata riscurle gl epartuntie; 1) pertormana turin extern (9) necesiaea de buna part sltomul de management lca NOTA—Neloleeanaizare a ar pot cu thi stats 8. ‘Audit inten + Orgarizaja abu 3 elactueze aut ier etal placate pent atria informa oar la tap c8Sstemul de management a cas 28) esta conto ou: 1) ceri propi organiza pen sisal su de management scat, 2) cote acest standard intanatons, 1b) estaimplemenat y mentinat ia mod oeace. 922 Orarizafa webu: 8) st plane, 68 stabieass,s3imlemortze gi <8 menjnd un program (programe) de ast cae lnc reevera, melodel, responsable, ceinjle de Dunes # aporre, Ware tebuie 68 a in consderare inporarta preceselr Impose, modose care inenears ania rezulatle succor procedone, 1) s.dtineasc rterile de auc omen pent Recare aust 6) 8 solcteze auto 9 38 olctueze suit aati! inet i ee asiure cbieciviates gi Inparilaionprocesuht oe sus ) sh se aque 8 reztatel autre sunt rapa management relevant; 12) st nopceda coectiachnl evectve adeoval rd intros reustical 1) 8 pasrezeiomati cocunenate ca coast a plement progam Ge aust a ‘enter ua warn mentece : NOTA-Aavedea 80 16011 pnt hau 93. Analiza etectuata de management 93:1 Generalist Managemen de la cel mal alt rive wobulo 62 anatzze la nterale planitate ssiomul co ‘management al cali din organiza, panfu a se ssgura c@ eco in conte coreqpunstr, ‘dora, eave atnat oy recta sates = orpaian 932 element: Intra ale analiza fectuate de management ‘Aral elecuats de management revi pling elects kd in conacear 2 ior epi ROB ea ‘SREN ISO 9001-2015 1) saul acfunior dea aralae preceder ectuate de managemer 1) moda tnaspctele exter Ire care sunt elevate pent ) mae ‘ c ©) llama despre peromara #!ecestaes sstonibi Ge management a caliti, nchiy Grae eentewelas rag Ick sul de management a 1) satstacta clon tecbackul del parle nlerezae relevant: 2) misurain care a tat indole bitte cal; 3) perormara procatl gi conormtata precusea i seni: 4) veconfomia agin corte 5) renalle montorsie gmasuri 6) remit eure, 7) perormania uz exe 13) adocvares resus, '©)efeactate acini iarepinse pen a rata iscuil gh oporiiile a o vadea 6.1); 1) portuntae oe imeunaa, 133 Elemento de ogre alo analiza etectuate de management Elemente oe lope ae analsi elesuste de managemen vebue 58 Incud8 oecal acini ‘oitoae io 8) oporuntsy de imburaare; 1) orice race de mosizare a Selmi de management lox; ©) nacesile de resurse ‘Organiza vebuio 8 pases intormati documents ca dovad a rezutatlranazlrelectuate do management 10 imbunatayire 101 Generalitat ‘Organiza vebues8 determine is seecezeoporunie pent imbunditie <8 implomontezs ‘ree acts necesare pens indepln ceil conti pony a crepe salsarya conus. ‘Acetes rebl 8 ink 2) Imbunaafrea produce gi soncior pontu a satslace corte, precum i pantu a aborda ace apopiviate, 1) corectarea, preveiea sw reducers elec nsec ©) imburaaires pertormane! 9! eeactalsstemuss co managemen al cali NOTA - Exenpe de ineunsute cot ne coe sf crete, iene cris, eck ‘ded, ovr gerne = te a ar ‘SA EN ISO 001-2015, 10.2 Noconformitate l aclune corectivs 102.1. Aun edn spre naconformiae, cushy dct aceasta ie lh in recarali, rganizaia 13} sdreacfonere a scontormst ps cum ete ca +) 8 nvoprind eu per contold $f corecare acete 2) sso occ deconsecinie; 1) sd evaleze necestates de cfs pots eiminaea cauze (euzsor neconormii cu scopul shu oapard sau Sr param aa pare, pe +) examinaroa glanazaren necontomiai 2) detorminarea caver necontormitai 28) detorminarea unr necortomita silareensene sau care putea eventual s apart 1e)_ekimplomenteze resale nectar 9) s¥.anatzezeofcastate ode actun coreciveineprnee: 0) st actuataeze scr oporuntiecoteminte in inp pif, coc este neceser 1) s8ofectueze mastic ale sistemas de management acai, dacs este nacesar Acne coracive abu i adeval oto nacoriomiio vente 10.22 Orgenizaatebve 68 psrze informal document ca dove pen 8) satura neconformiier vce acu nvepince 1b) tezutalele oct actu coective, 103 imbunatatire continus Cranial tebule 8 mbunsisjeasea comin porinnla, ackevares i efastata eee do ‘management ait COrganzaia ebue sen consicorare rezlaele analiza vali recum sl erent de lopre

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