Nour shohan

Born: 19/Apr/1996
Marital Status : Married
Address: Ahl Albait St. Dabouq . Amman / Jordan
Phone: 0780244254
Email : Nourshohan@yahoo.com

Education

Level : High school Graduate begin Date

1/9/2014
School : Khansa Secondary school for girls End Date :
1/1/2016
Major : general secondary certificate information technology

Level : Bachelor Degree begin Date :

1/1/2016
University : Arab open university - Jordan Branch end date :
1/1/2020
Major : Arts English literature
Language of studies : English

Work Experience

1/9/2019 Freelance teaching

1/1/2019 Alzohour property selling company

Type of Employment : (property consultant)

1/10/2019 CTM Marketing & Travel Solutions

Type of employment : ( telemarketing employee )

1/1/2017 Bargello perfume

Type of Employment : (Admin and Sale Assistant)

Vavavoom Jordan
1/1/2016
Type of Employment : (beauty advisor Employee)

Hamleys Jordan
1/1/2015 Type of Employment : (Sales Representative)

Language

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 Arabic Mother tongue
English Fluent, speaking writing and listening
Turkish Beginner

Skills
PR-Age, Gender and Diversity (AGD) Extensive

MG-Client Relationship Management Extensive

DM-Data Collection and Analysis Moderate

IT-Computer Literacy Extensive

CO-Cross-cultural communication Extensive

DM-Data collection methodologies Moderate

CO-Drafting and Documentation Moderate

PR-Durable Solutions - Peace-building (Fund) Extensive

PR-Gender Equality Extensive

PS-Marketing Extensive

WB - Mediation Extensive

EL-Monitoring and Evaluation Substantial

MG-Organisational Development Moderate

SO-Presentation skills Extensive

TR-Training - Virtual and face to face Extensive

IT-IT Telephony Extensive

CO-Editing Moderate

CO-Preparation of key messages/talking points/speeches Extensive

CO-Spokesperson skills Extensive

CO-Media relations Extensive

PS-Public Relations Extensive

TR-Evaluation of Learning Activities Extensive

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 MG-Team building (development/facilitation) Extensive

MG-Coordination Moderate

PS-Telemarketing fundraising Moderate

SO-Networking Moderate

PS-Cause-Related Marketing Moderate

PS-Leadership of fundraising teams Moderate

SP-Environment Planning Substantial

SC-Customer Oriented Skills - Care Extensive

IT-Microsoft Excel Extensive

Professional References

Khetam Mohammad supervisor Hamelys cozmo (0796898571)

Tareq Altarefy Manager Bargello perfume (0788840838)
Ahmad alkhalil exchange employee alawneh exchange (0798123023)

Letter of interest

Excellent communication skills both verbal and written

Analytical thinker
I am a conscientious person who works hard and pays attention to detail.
I'm flexible, quick to pick up new skills and eager to learn from others.
highly motivated and have a passion in humanitarian works and communications. highly motivated
with strong interest in the humanitarian work; dynamic; energetic with strong personality to
manage work pressure
Proficiency in computer applications and IT literacy.
As a skilled communicator, problem-solver and call center employee for nearly 6 years of
experience ensuring outstanding customer service and how to deal with people on daily basis
from different back ground and cultures.
My background includes successfully enhancing customer response strategies, implementing new
processes, and managing overall customer service functionality to maximize loyalty, productivity,
and growth. Through my experience, I have become adept in overseeing a wide variety of customer-
facing responsibilities while demonstrating a steadfast commitment to maximizing customer service
and satisfaction.

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