09 September 2022

Joemarie Guanzon
Hotel Del Sur,
Guanzon Street, Brgy. Binicuil, Kabankalan

To the Management:

Greetings.

We, the student researchers from the University of St. La Salle, are writing this letter
to present our request for the hotel and the employees’ participation and consent in
the collection of data for the pilot testing of our Research Instrument from our
Research Study entitled “Live or Leave: A Comparative Analysis of Standard Class
Hotel Employees’ Stress Levels” as a part of the requirements for the completion of
our degree in Bachelor of Science in Tourism Management.

Anonymity, privacy, and confidentiality will be assured in the collection, storage, and
publication of this research material and will remain to be used for academic purposes
only. Attached is the Statement of the Problem, Informed Consent Form, Consent
Certificate, and the Research Instrument (Survey Questionnaire) of the study for your
reference.

We sincerely hope of your positive response and will favorably consider our request
on this humble matter. Your approval to conduct this study will be greatly
appreciated.

Thank you very much for your time and consideration. I am looking forward to hearing
from you.

Sincerely

Angela Lucille M.
Paclibar Lead
Researcher

Noted:

Mr. John Michael A. Montelibano, MBA Mr. Ostein Earn G. Gemotea, MBA-HTM
Research Professor Department Chairperson

Live or Leave: A Comparative Analysis of Standard Class Hotel Employees’ Stress Levels
Statement of the Problem

This study seeks to ascertain if the standard class hotel employees' workrelated

stress levels during the pre-COVID differ at the present in Bacolod City.

Specifically, the study aims to answer the subsequent questions:

1. What is the demographic profile of the participants in terms of:

a. age;

b. sex;

c. marital status;

d. educational attainment;

e. department;

f. tenure;

g. salary?

2. What is the extent of work-related stressors faced by the standard class hotel

employees during the pre-COVID era and at the present in terms of:

a. job demands;

b. job control;

c. role clarity;

d. interpersonal relationships;

e. social support;

f. organizational policies?

3. How does the standard class hotel employee respond to various stressors in terms of:

a. psychological stress responses;

b. behavioral stress responses;

c. cognitive stress responses?

4. Is there a significant difference between the participants’ demographic profile

and their work-related stressors during the pre-COVID era and at the present?

5. Is there a significant difference between the participants’ demographic profile

and their level of stress responses?

6. What Stress Management Programs can the standard class hotel management

develop or implement for employees to cope with or alleviate work-related stress?

INFORMED CONSENT FORM

University of St. La Salle

Yu An Log College of Business and Accountancy

TOURISM MANAGEMENT DEPARTMENT

Bacolod City

Dear Research Participant,

Greetings. This study entitled, Live or Leave: A Comparative Analysis of Standard Class
Hotel Employees’ Stress Levels, is aimed at determining valuable insights from Standard
Class Hotel Employees like you.

Kindly read the details for the study enumerated below so that you can ask questions, should
there be any.

The Researchers

Purpose of the Study

The main objective of this study is to ascertain if the standard class hotel employees' work-
related stress levels during the pre-COVID era differ at the present in Bacolod City. Likewise,
during the pre-COVID era and at the present work-related stressors and stress responses are
the basis for determining what Stress Management Programs can the management develop or
implement for employees to cope with or alleviate work-related stress.

Participant Selection

You have been invited to participate because you belong to the Standard Class Hotels in Bacolod
City.
 Funder/Sponsor

This study is part of the requirements for the completion of a degree in Bachelor of Science in
Tourism Management.

Benefits of the Study

While this research does not give you any direct benefit, your participation in this study will be
specifically insightful in determining key information on the demographic profile, pre-
COVID era and at the present stress levels, and stress responses of the employees in the
Standard Class Hotels of Bacolod City.

Duration

Answering the survey questionnaire face-to-face may take ten (10) to fifteen (15) minutes of
your time.

Risks of the Study

You may have to share some personal information that will make you feel uncomfortable.
Should this happen, know that you may not have to answer or take part in this survey,
especially if you feel that the questions are too personal. Please let us know of any unintended
harm either through our Contact Details +63 909 169 5164 / +63 905 342 4685 / +63 966 231
4180 or through our Social Media Details on Facebook/FB: Anna May Delagao / Jessa Sam
Macandog / Angela Lucile Paclibar; Instagram/IG: @annamayasd / @ji_kyeopta /
@angela.paclibar so that we can ask for the assistance of an expert in this field.
Confidentiality, Privacy, and Anonymity

The Anonymity, Privacy, and Confidentiality will be ensured in the collection, storage, and
publication of this research material.

Identifiers about you (such as your name, contact number, email address, FB/Messenger/Instagram
accounts, etc.) and the information that you will share are removed from the database during the data
processing phase. In addition to this, only the researchers and data encoders who will process the data
are given access to the information you have provided. The data generated will be kept secured in
paper or electronic form for a period of one year after the completion of the study.

Voluntary Participation

As participation is entirely voluntary on your part, you may or may not take part in this study. Should
you decide not to participate, please know that nothing changes in any or all of your employee-related
evaluations or your job in the standard class hotel establishment. If you withdraw at any time, you
may do so. Should you decide to participate, you may fill out and sign the
Consent Certificate or press the “Yes” button on the Consent Certificate section on Google Forms
followed by the Respondent’s Profile, before proceeding to the Research Instrument provided.

Who to Contact

Should you have any concerns about your rights or treatment as research participants, you may
contact the Research Leader, Angela Lucille M. Paclibar at +63 966 231 4180, FB: Angela Lucille
Paclibar / IG: @angela.paclibar, or our Research Professor, Mr. John Michael Montelibano, through
any of the following Contact Details: email: j.montelibano@usls.edu.ph; FB Messenger: Mykel
Montelibano; or mobile: +63 943 707 9298.

CONSENT CERTIFICATE

Live or Leave: A Comparative Analysis of Standard Class Hotel Employees’ Stress Levels

I confirm that the study was fully explained to me; also, I have read and understood the
information sheet for the above study and I have had the opportunity to ask questions.

I understand that my participation is voluntary and that I am free to withdraw at any time,
without giving any reason.
I agree to take part in the above study.

Signature of the Participant

 PART I - RESPONDENT’S DATA

Name: ____________________________________________________ (Optional)

Age Range: ___ Below 24 years old

___ 25 - 29 years old
___ 30 - 39 years old
___ 40 - 49 years old
___ Above 50 years old

Sex: ___ Female ___ Male

Marital Status: ___ Single ___ Separated

___ Married ___ Widowed

Educational Attainment: ___ Elementary Undergraduate

___ Elementary Graduate
___ High School Undergraduate
___ High School Graduate
___ College Undergraduate
___ College Graduate
___ Post-Graduate

Tenure: ___ Less than 1 Year

___ Between 1 to 5 Years
___ Between 5 to 10 Years
___ Between 10 to 15 Years
___ More than 15 Years

Hotel Department: ___ Front Office Department

___ Housekeeping Department
___ Food and Beverage (F&B) Department
___ Accounting Department

Salary: ___ Below ₱ 10,000

___ ₱ 10,000 - ₱ 19, 999
___ ₱ 20,000 - ₱ 29, 999
___ ₱ 30,000 - ₱ 39, 999
___ Above ₱ 40,000

PART II - PRE-COVID ERA WORK-RELATED STRESSORS

Please tick how well each of the following statements describe your PRE-COVID ERA
WORKRELATED STRESSORS. Select the responses that truly applies to you.
1 - Strongly Disagree
2 - Disagree
3 - Neither Agree nor Disagree
4 - Agree
5 - Strongly Agree

1 2 3 4 5

Job Demands

BEFORE, I am able to complete all tasks assigned within my working hours

BEFORE, I feel that the work assigned to me requires me to work very hard

BEFORE, I have to work extra time in order to accomplish my tasks

BEFORE, I feel that I work under a great deal of pressure

BEFORE, I often receive warnings for not completing my job on time

Job Control

BEFORE, I can decide when to take a break

BEFORE, I have a say in my own work speed

BEFORE, I have a choice in deciding what I do at work

BEFORE, I have a choice in deciding how I do my work

BEFORE, my working time can be flexible

Role Clarity

BEFORE, I have to perform a number of unrelated tasks

BEFORE, I am clear about what is expected of me at work

BEFORE, I know how to go about getting my job done

BEFORE, I am clear about what my duties and responsibilities are

BEFORE, I understand how my work fits into the overall aims of the
organization

Interpersonal Relationships

BEFORE, I normally encounter interpersonal differences and disputes

 BEFORE, I am subject to bullying at work

BEFORE, I have a strained relationship with my supervisor/manager

BEFORE, I have a strained relationship with my co-employee/s

BEFORE, I face problems in dealing with angry and demanding guests

Social Support

BEFORE, I am given supportive feedback on the work I do

BEFORE, I can rely on my line manager to help me out with a work problem

BEFORE, I can talk to my line manager about something that has upset or
annoyed me about work

BEFORE, I am supported through emotionally demanding work

BEFORE, my manager/supervisor encourages me at work

Organizational Policies

BEFORE, I am satisfied with the salary I am getting as compared to my friends

in other sectors/industries

BEFORE, I am getting adequate and timely feedback about my performance

BEFORE, I get enough leave/s to spend time with my family and friends

BEFORE, the cancellation of holiday/s is a regular feature of the organization

BEFORE, I have to work even on holidays

III - PRESENT WORK-RELATED STRESSORS

Please tick how well each of the following statements describe your PRESENT WORKRELATED
STRESSORS. Select the responses that truly applies to you.

1 - Strongly Disagree
2 - Disagree
3 - Neither Agree nor Disagree
4 - Agree
5 - Strongly Agree
 1 2 3 4 5

Job Demands

AT THE PRESENT, I am able to complete all tasks assigned within my

working hours
AT THE PRESENT, I feel that the work assigned to me requires me to work
very hard

AT THE PRESENT, I have to work extra time in order to accomplish my tasks

AT THE PRESENT, I feel that I work under a great deal of pressure

AT THE PRESENT, I often receive warnings for not completing my job on time

Job Control

AT THE PRESENT, I can decide when to take a break

AT THE PRESENT, I have a say in my own work speed

AT THE PRESENT, I have a choice in deciding what I do at work

AT THE PRESENT, I have a choice in deciding how I do my work

AT THE PRESENT, my working time can be flexible

Role Clarity

AT THE PRESENT, I have to perform a number of unrelated tasks

AT THE PRESENT, I am clear about what is expected of me at work

AT THE PRESENT, I know how to go about getting my job done

AT THE PRESENT, I am clear about what my duties and responsibilities are

AT THE PRESENT, I understand how my work fits into the overall aims of the
organization

Interpersonal Relationships

AT THE PRESENT, I normally encounter interpersonal differences and disputes

AT THE PRESENT, I am subject to bullying at work

AT THE PRESENT, I have a strained relationship with my supervisor/manager

AT THE PRESENT, I have a strained relationship with my co-employee/s

 AT THE PRESENT, I face problems in dealing with angry and demanding
guests

Social Support

AT THE PRESENT, I am given supportive feedback on the work I do

AT THE PRESENT, I can rely on my line manager to help me out with a work
problem
AT THE PRESENT, I can talk to my line manager about something that has
upset or annoyed me about work

AT THE PRESENT, I am supported through emotionally demanding work

AT THE PRESENT, my manager/supervisor encourages me at work

Organizational Policies

AT THE PRESENT, I am satisfied with the salary I am getting as compared to

my friends in other sectors/industries
AT THE PRESENT, I am getting adequate and timely feedback about my
performance
AT THE PRESENT, I get enough leave/s to
spend time with my family and friends
AT THE PRESENT, the cancellation of holiday/s is a regular feature of the
organization

AT THE PRESENT, I have to work even on holidays

PART IV - STRESS RESPONSES

Please tick how well each of the following statements describe your STRESS RESPONSES.
Select the responses that truly applies to you.

1 - Strongly Disagree
2 - Disagree
3 - Neither Agree nor Disagree
4 - Agree
5 - Strongly Agree

Psychological Stress Responses 1 2 3 4 5

When doing my job I often…

Resist expressing my true feelings

 Pretend to have emotions that I don’t really have

Hide my true feelings about a situation

Make an effort to actually feel the emotions that I need to display to
others
Try to actually experience the emotions that I must show

Really try to feel the emotions I have to show as part of my job

Behavioral Stress Responses 1 2 3 4 5

I've been taking actions to try to make the

situation better when something bad has happened
to me at work

I've been expressing my negative feelings when

something bad has happened to me at work
I've been making jokes when something bad has
happened to me at work
I've been praying or meditating when something
bad has happened to me at work
I've been doing something to think about it less,
such as going to movies, watching TV, reading,
sleeping, shopping, or going on vacation/s when
something bad has happened to me at work

I've been using alcohol to make myself feel better

when something bad has happened to me at work

Cognitive Stress Responses 1 2 3 4 5

I feel that I am the one to blame when something bad has happened to me at
work
I often think about what I have experienced when something bad has happened
to me at work
I think I can learn something from when something bad has happened to me at
work
I think that my co-employees go through much worse experiences when
something bad has happened to me at work
 I continually think how horrible when something bad has happened to me at
work
I feel that others are to blame when something bad has happened to me at
work