LOSS PREVENTION MANAGEMENT BULLETIN Prepared as a service of the AH&LA by the Loss Prevention Management Institute, Conrad N.

Hilton College, University of Houston, Funded by gifts from the American Hotel and Lodging Education Foundation AUGUST, 2002 FIRE PROTECTION WEEK OCTOBER 6 - 12, 2002 Under the theme, "TEAM UP FOR SAFETY," Fire Protection Week will be focused on off- the-job safety in 2002. Every fire safety team starts with firefighters - but they can't do it alone. Effective fire safety depends upon teamwork. It's a simple idea: team up with the people with whom you live, work, play and worship so that all of you will be better prepared to prevent-and if necessary, survive a home fire. There are three simple but essential safety lessons that everyone can learn. These include: Installing/testing smoke alarms. Practicing home escape plans. Hunting for home hazards Plan this program as an OFFTHE-JOB event for your employees. Information and materials available can be found on the internet at: www.nfpa.org/Education/fpwhome/fpw/home.asp. As in the past, your editor recommends a pro-active involvement by your management and staff in the community observation of Fire Prevention Week. Contact the local fire authorities to volunteer assistance. This might include complimentary meeting space for a presentation by the fire service to senior citizens, and/or at the other end of the spectrum, children from pre-school programs. By all means, add the theme of "Teamwork" at the property. Complement the off-the-job safety with a focus on: A maintenance staff testing of all smoke alarms throughout the structure. An actual emergency evacuation drill involving ALL employees. As noted in the past, a bulletin to guests could advise of the drill and certain "key" staff would remain to serve the needs of the guest. You might even invite guests to participate. (This would give the staff real- life experience in assisting in the evacuation procedure.) It is obvious that in large properties with multiple events occurring, this would be impractical. Under those circumstances, it might be possible to have a drill by department with the staff of that department moving to various exits but not actually leaving the property. Hunt for, and eliminate, or report hazards which cannot be easily corrected without the involvement of other departments and/or special equipment that could cause or support a fire on premise. In communities where there are special initiatives for adding fire protection equipment, protective clothing, respiratory equipment or other needs for the department to function effectively, become part of the team within the community to support that effort. This is of particular value in those locations where there is a volunteer fire service. NO TIME FOR COMPLACENCY The Fourth of July passed without incident other than the tragic loss of three lives at the El Al counter in the International Terminal at Los Angeles International Airport. At the time of this writing that is still under investigation with the FBI seeing it as a non-terrorist act and the Israel Government assessing it as a terrorist event. The time and preparation spent in providing a truly SAFE 4th of July should give us sensitivity to the fact that we will have to maintain that same level of vigilance fo r the future, regardless of holidays or other special events. Recently staff of the "TODAY SHOW" interviewed me as to what the lodging industry is doing about security. I essentially told them we could not divulge what we are doing. It would not make much sense to put in a scanning device for the under-carriage of vehicles entering parking lots or parking garages and then announce that fact. Similarly, if we scanned luggage before delivering it to the room, would we "tell the world?" YOUR MONTHLY REMINDER: Establish liaison with local authorities. Develop working relationships with other properties
DISCLAIMER Nothing in this BULLETIN shall constitute a standard, an endorsement, or recommendation of the American Hotel & Lodging Association , (your Association), the American Hotel and Lodging Educational Foundation, American Hotel Register Co., ASTM, American PERMALIGHT, Inc., National Heart, Lung and Blood Institute, American Heart Association, Circadian Technologies, Inc., Flagstone Hotels, the Loss Prevention Management Institute, Conrad N. Hilton College of Hotel and Restaurant Management, and the University of Houston These entities disclaim any liability with respect to use of any information, procedure, or product or reliance thereon by any member of the hospitality or other industries.

in the community. NEVER LET UP on sensitivity training so every employee is more aware of items in the room or unusual behavior on the part of guests or individuals in corridors or rooms where service is being provided in the presence of a guest. Remember the employees, other than the security staff, are eyes and ears that will report to a designated member of management any suspicion or concern. They are not to confront or intercede. Finally, my 47 year plea for including the Security Director on the Executive Committee. Never before has the need for such representation been more critical. For the future, the discipline of security must be a consideration in every management decision.

DISCLAIMER Nothing in this BULLETIN shall constitute a standard, an endorsement, or recommendation of the American Hotel & Lodging Association , (your Association), the American Hotel and Lodging Educational Foundation, American Hotel Register Co., ASTM, American PERMALIGHT, Inc., National Heart, Lung and Blood Institute, American Heart Association, Circadian Technologies, Inc., Flagstone Hotels, the Loss Prevention Management Institute, Conrad N. Hilton College of Hotel and Restaurant Management, and the University of Houston These entities disclaim any liability with respect to use of any information, procedure, or product or reliance thereon by any member of the hospitality or other industries.