U2.

Write a complaint letter

Formal correspondence

Activity 1
1b
2b
3a
4b
5b
6b

A. Read the complaint. What problems did Lan have with her online order?
B. Reread the complaint. Complete the outline with information from the complaint.

A. Recipient (Who the complain is to) __IDA GREEN MANAGER OF CLOTHES AND MORE.

B. Body of the letter

1. Reasons for complaint
a. The shirts arrived late.
b. She received the wrong shirts.
2. Details of complaint
a. She needed the shirts by May 20.
b. She paid for the fast delivery.
c. Customer services resent the right shirts but also too late.
3. Suggested resolution, a refund and as well for the fast delivery.

C. Closing and sender Sincerely Lan Pam

Writing Skill

UNFORTUNATELY, THEY DO NOT ONLY ARRIVE LATE, BUT THEY WERE ALGO THE WRONG
SHIRTS.

Write the polite language that you find in the complaint.

1.
2.
3.

C. Think of an item you bought that you had a problem with or use your imagination to
think of a new situation. What did you buy? What was the problem with it? How would you
like the store to resolve the problem?

What did you buy?

I bought a green skirt

What was the problem with it?

It didn't fit me, it was to big for me, and also different of what i saw on the web side

How would you like the store to resolve the problem?

I would like to the store change my item for something similar

Solution
I would like to have a refund of my money as soon as possible.

Write an email to complain about an item that you bought. Make sure you use polite
language in your complaint. Use Lan’s complaint as a model.
 December 11,2021
Subject: Change of clothes.

From: Mariely Torres To: Mark Rosas Manager of H&M

Dear Mr. Rosas

I write this email to tell you about a problem that I had with the order that I received from
your store. On November 30, I ordered one green skirt but unfortunately it did not fit me
and also the skirt's colour was different from what I saw on the web.
I called your customer service number, but I did not receive good attention and
information. The person who attended me did not explain to me the process for
exchanging my clothes.
I have shopped a lot of your products and they really like me, I believe they are good. But I
would like to get a refund for the skirt as soon as possible.

Thank you for your help and attention to this letter.

Sincerely,
Mariely Torres.