Qlab Qstation Troubleshooting Tips

PHILIPS Ultrasound Service Bulletin
Customer Service Product Support SB #: Q-001 Q
DATE: March 17, 2020 CN or CO #: N/A

TO: All Field Service Personnel MEMO #: 241629 Q
Author(s): Bill Sikich
SUBJECT: QLAB / Q-Station Troubleshooting Tips

REVISED FOR: Added information regarding thumbnail images labelled “NO PREVIEW”
and error message “Viewing not possible, unknown error”.
SCOPE: Ultrasound, Software Products, QLAB, Q-Station.
PROBLEM: The user can experience problems with installation, uninstallation,

launching or configuration of QLAB or Q-Station.
CAUSE: Application implementation issues; user error or misunderstanding.
SOLUTION: Refer to the following table, which lists the most common sources of
difficulty and their resolution.
PROCEDURE: NOTE: At this time QLAB 10.7 (and higher) and Q-Station 3.7 (and higher)
have been validated for use with Windows 10. Win10 is not
supported in any prior Q product releases.
Contents
Installation Issues ......................................................................................... 2
Application Fails to Launch ......................................................................... 9
DICOM Connectivity ................................................................................. 10
Operational Issues....................................................................................... 11
Continued on next page
______________________________________________________ ______________________________
SB #: Q-001 Q CSIP Level 2 Page 1 of 18
ATTENTION: THIS PAGE COTAINS COPYRIGHTED MATERIALS THAT ARE CONFIDENTIAL AND/OR PROPRIETARY.
ANY RELEASE OR DISTRIBUTION OF THIS MATERIAL, WITHOUT PERMISSION, IS A VIOLATION OF LAW.
Copyright© 2020 Koninklijke Philips Electronics N.V. All Rights Reserved.
Installation Issues
Symptom Recommended Actions
Installer fails to launch 1. Check that the installation software is local to the PC and
not running from a networked location.
2. Right-click on “Setup.exe” and select “Run as
Administrator".
3. DVD may be defective. If so, choose a or b.
a. Order a replacement disk (see NPB for the customer’s
specific release for part number).
b. Download QLAB Software and retry. Download URL is
accessible to Philips and the public:
http://129.33.58.186/portal/index.asp?pid=us. Use the serial
number from the purchased disk to register the replacement
disk or downloaded application.
Important Note: The following QLAB and Q-Station releases have

been recalled by Philips. If the customer has a recalled product,
help them obtain and install the appropriate replacement and
complete the FCO Action Notification Report to ensure Installed
Base Data is updated.
Affected Products Corrective FCO Number

Build
QLAB 10.0 - 10.1.x QLAB 10.2 79500316 QLAB Fix for
Q-Station Lite 1.0 - Erroneous ESV with
1.1.x a2DQ/aCMQ
Q-Station 3.0 - 3.3.1 Q-Station 3.3.2 79500335 Q-Station
Structured Reporting and
Measurements
Windows Defender The appearance of this security alert is normal and does not
security alert appears represent a defect with either Q-Station or Windows. If and when
when installing Q-Station the security alert appears, select "Close" and proceed with the
installation.
Install fails from a By design, Q-Station and QLAB can only be installed directly on
network or shared drive the target workstation.
______________________________________________________ ______________________________
ATTENTION: THIS PAGE CONTAINS COPYRIGHTED MATERIALS THAT ARE CONFIDENTIAL AND/OR PROPRIETARY.
Install fails, displays 1. Check that the installation software is local to the PC. (The .Net
"Error : dotNET Framework steps will fail if installation is performed from a
Framework3.5" message network location).
2. If the installation software is local, then go to the
Q-Station\dotNETFramework3.5SP1 folder in the installation
software, run (double-click) dotnetfx35.exe, and rerun the installer.
Install fails, displays Follow the steps for dotNETFramework3.5SP1 above, running
"Error : dotNET dotNetFx40_Full_x86_x64.exe in the dotNETFramework4.0
Framework4.0" message folder in step 2b.
The installer stops when Go to the corresponding directory on the installation disk (i.e.,
attempting to run /QStation/MicrosoftVCPP2008SP1Redistributable) and run the
MicrosoftVCPP2005Redist vcredist_x86.exe directly, then re-run the installer.
ributable,
MicrosoftVCPP2008SP1
Redistributable or
MicrosoftVCPP2010Redist
ributable
Install fails and Implement the procedure to clean up Microsoft SQL on the
application displays workstation as described in Knova Tip 23234 Install fails and
message SQL DUMPER application displays message. "SQL DUMPER Library failed
Library failed installation"Install fails and application displays message. "SQL
DUMPER Library failed installation".
Install fails, displays Advise the customer to modify the computer's security policy to
Error - Shortcuts allow newly-created local users to log in to the machine. The
message customer may need to partner with their local computer
administrator to accomplish this modification.
Installation fails at Implement the procedure described in Knova Tip 25821
Installing System Installation fails at "Installing System Controller".
Controller
Installation fails at Implement the procedure described in Knova Tip 25919
Installing SQL Installation fails at "Installing SQL".
Install fails, workstation 1. Using Windows Explorer, browse to the Q-Station install
displays Insufficient DVD.
Privileges dialog box 2. Right-click on the program Setup.exe, then select Run as
Administrator from the drop down menu.
______________________________________________________ ______________________________
Install fails, displays Workaround:
DirectX error 1. Copy the file Setup.exe from the installation DVD to a root
level location on the PC hard drive (C:\Temp or
C:\Installer).
2. Run Setup.exe from that root location as an Administrator
(right-click and select “Run as Administrator”).
Install fails, logs show There are several different possible issues/resolutions:
access permissions error Restart the Windows firewall service.
Reboot the workstation.
Restart the TCP/IP stack:
1. Log in to the workstation as Administrator.
2. Launch a command prompt window on the workstation.
3. Type the following command string "netsh int ip reset
resetlog.txt".
4. Close the command prompt window.
Temporarily disable the workstation's antivirus software.
Installation fails, displays Remove all pre-existing SQL instances from the target workstation
"Error_Logging using the Windows Control Panel > Uninstall a program tool.
Repository" message If the workstation user needs to maintain any pre-existing SQL
instance for any reason, choose a different workstation for the Q-
Station installation.
Installation fails at 1. Delete services from command prompt, then rerun Installer.
installing HostedServices a. Start the Windows Task Manager and select the Services
(QLAB 10.2 and lower) panel.
Check for the following services:
SystemController
JobServicesHostingService
UtilityServersHostingService
PIIDefectInfoCollectorServiceHost
QStoreServicesHostingService
b. If found then right click on the service and select "Stop
Service".
c. From a command winder enter "sc delete servicename" (i.e.,
"sc delete SystemController").
______________________________________________________ ______________________________
QLAB installation fails at The target workstation already has an instance of DirectX installed.
step 10 (DirectX
installation). Workaround (as suggested by the QLAB development team:
1. Go to installer disc or media location “QStation\DirectX”.
2. Open “SetupDirectX.bat” in Notepad.
3. Replace “exit %errorlevel%” with exit /b 0 at the end of
file.
4. Restart installation.
1. Once installation succeeds, Please make sure Viewer &
Plugins are working.
Installation fails at 2. If Windows Firewall is disabled, then turn it on and re-run

installing HostedServices the Installer.
(QLAB 10.3.x and 10.4.x) 3. Check if user has write access to registry.
Install fails, displays 1. Use the Microsoft Fixit Utility

SQLPROVIDERHOSTI Aavailable as freeware from
NGMODEL error https://support.microsoft.com/en-us/help/17588/fix-
problems-that-block-programs-from-being-installed-or-
removedRestart the workstation.
2. Login as local workstation admin and retry installation.
If still unsuccessful, collect logs from C:\PMW (or
%temp%\PMW) and escalate case to L3 support.
Install fails, displays 1. Uninstall QLAB from the Windows Control Panel.
Error: QLAB message. 2. Delete the folder C:\Program Files (x86)\PMS.
3. Delete the folder
C:\Users\username\AppData\Local\Temp\PMW-xx.x.xx.x
Note: the italicized text in the pathname above will vary

depending on the user and QLAB version.
______________________________________________________ ______________________________
QLAB options won’t Turn on the PC’s Windows firewall and reinstall QLAB by running
load. QLAB.msi manually from the installation disk.
QLAB displays “Error The customer’s PC doesn’t have access to the internet. Have the
when trying to add user to customer contact their local IT department and get the IP address of
the registration database” their internet proxy server, then add that information to the Q-
dialog box. Assistant Remote Services > Proxy Address settings, including a
User Name and Password if required.
System Configuration The version of Word installed on the workstation is a trial or

Check reports Microsoft otherwise unregistered version of the application. The customer
Word is not installed, but will need to register the application or replace it with a purchased
the customer insists that it version of Word.
is.
The application prompts The Microsoft Office 365 on-line user community reports that
the user to enter their unexpected prompts for user credentials are a common issue with
Microsoft account Office 365. Google “office 365 always requests password” for
credentials when trying to more information.
open a Q-Station patient Solution: Direct the user to work with their local desktop
report screen. administrator to address the frequent Office 365 prompts. Remedy
may require the customer to uninstall Office 365 and replace it with
a version of Word permanently licensed to the user and/or
workstation.
______________________________________________________ ______________________________
Application displays Two possible scenarios:
"The serial number has 1. The user has installed the application correctly, but has
been registered on the legitimately exceeded their allowed number of registrations.
maximum number of See SB Q-005 QLAB/Q-Station Administrative Server Changes
computers" banner. for a description of how to reset license registration.
2. The user has loaded the application onto a PC configured with
an incompatible operating system. Support for Windows 10
was introduced with QLAB 10.7 and Q-Station 3.7, so any Q
product at a lower release will not run on Win10.
Customer is unable to With the release of QLAB 9.0 (March 7, 2012 – see NPB 438) the
register QLAB (version registration server no longer supports any earlier releases. Advise
7.x and lower). the customer to contact their Philips account manager to obtain a
current version of the application.
Q-Assistant shows an IP Two possible causes:

addresses beginning with 1. The workstation is configured with more than one network
169 and will not adapter. Although Q-Assistant will list the available adapters,
communicate with remote due to a software design issue isn’t able to correctly bind to the
devices. desired adapter, and so defaults to a Windows Automatic
Private IP Address (APIPA). Remedy: disable the secondary
adapter.
2. The workstation is configured for Dynamic Host Configuration
Protocol (DHCP) addressing, but is not able to find a DHCP
server on the network. As a result the workstation has
defaulted to APIPA addressing. Remedy: restore workstation
connectivity with its DHCP server.
Can QLAB or Q-Station Neither product was designed to operate in a virtual computing
be installed in a virtual environment, nor are there plans to update their designs to make
computing environment? this possible.
QLAB installation fails, Windows 10: advise the PC administrator to perform a Windows
reports that a prior Q 10 restore from a system restore point, then reattempt QLAB
product instance was installation (direct the admin to Microsoft Windows Support online
found on the PC. for instructions).
Windows 7: advise the PC administrator to use a 3 rd party software
de-installation tool to clear the prior Q product instance from the
target PC, then reattempt installation (the customer must determine
which de-installer application they want to use).
______________________________________________________ ______________________________
QLAB won’t uninstall On the QLAB workstation:
1) Open a Command window.
2) Run this command:
wmic product where name=”QLAB” call uninstall
The command will take several minutes to execute. You’ll know

it’s finished when the message “Method execution successful”
appears in the command window.
NOTE: The Windows Management Instrumentation command line

(WMIC) may not be available to users without sufficient privileges
on the computer workstation. For these cases please engage the
customer’s desktop administrator to perform this process.
______________________________________________________ ______________________________
Application Fails to Launch
Before applying the methods described in this section, ensure:
1. The installation completed successfully.
2. The system was rebooted, or services restarted by selecting "Save" from Q-Assistant.
Double-click on QLAB, 1. Check if QLAB installed correctly:
and a. Go to C:\Program Files (x86)\PMS\QLAB\
Nothing happens, b. Bin directory should have > 1000 files including
OR regwizard.dll.
Dialog displays 2. If QLAB install failed:
"Invalid License" a. Run QLAB Removal Tool.
b. Go to QLAB folder in installer and run InstallQLAB.bat.
Double-click on QLAB 1. Confirm that the customer has a valid QLAB 10 license.
Philips Blue panel is Update license as needed and restart systemcontroller service
displayed but from Windows Task Manager.
progress bar does not 2. Check if "SystemController" and "JobServicesHostingService"
complete. services are running in the Task Manager services panel. If not:
Stop the systemcontroller service.
Start the systemcontroller service.
Relaunch QLAB.
QLAB/Q-Station installs 1. If the Q product was downloaded from the Philips Ultrasound
successfully, but the Data Portal, ensure the user has not changed the installer
Registration Wizard won't application file name or put it in an unusual file location. If
launch necessary, have the user repeat the download to the workstation
Downloads folder, then extract and execute the installer from
there.
2. On the target workstation, temporarily turn ON the Windows
firewall before installing QLAB/Q-Station, then turn it off during
application use.
Siemens Syngo To be performed by a member of the customer's staff with
workstation user attempts administrative rights to the Syngo workstation:
to launch QLAB, dialog 1. Using Windows Explorer, locate the file
displays “Could not TransportImpl.dll.
create transfer object” 2. Open a command prompt window on the workstation and
using dos commands navigate to the location where
TransportImpl.dll was found.
3. Enter the following command:
Regsvr32 TransportImpl.dll
4. Launch QLAB. The application error should no longer be
present.
______________________________________________________ ______________________________
DICOM Connectivity
Configuring the Q Use Q-Assistant for Q-Station and QLAB 10.8.5 and lower. Use
product for DICOM Philips SupportConnect for QLAB 11 and higher. With either Q-
connectivity with an Assistant or Philips Support connect, go to the Network / DICOM
ultrasound system tab to create or edit configuration settings.
Configuring Q product Use Q-Assistant for Q-Station and QLAB 10.8.5 and lower.
for DICOM Use Philips SupportConnect for QLAB 11 and higher. With
communication with a either Q-Assistant or Philips Support connect, go to the
non-Philips PACS Network / DICOM tab to create or edit configuration settings.
Ensure the PACS has been configured to recognize the Q
product as a trusted DICOM communications partner.
Philips SupportConnect Close and restart Philips Support Connect.
won’t allow the user to Ensure the Host Name or IP Address is valid and that the
enter a Hostname for the device is connected to the network and available to answer an
remote device. ICMP Ping message.
The Q products do not The system is operating as designed. Advise the ultrasound user
support the retired SOP to disable or deselect the export of images and loops using the
Classes for ultrasound retired SOP classes.
For example, with the EPIQ and Affiniti, the control can be found
on the Touch Screen > Utilities > System > Setups menu under
the Image Export label. For other products, consult the on-cart
Help file.
QLAB Secondary This issue is due to a software defect corrected in the Q-Station
Capture images fail to 3.5/QLAB 10.5 program.
export
Workaround:
1. While in Review, do not select the "Select All" checkbox.
2. Instead, select any image in the thumbnail area and then Ctrl-
A, OR, select the first image, hold Shift, then select the last
image.
3. Export the images.
______________________________________________________ ______________________________
Operational Issues
Report displays Advise the user to visit http://support.microsoft.com/kb/979867 for
no clinical instructions regarding how to obtain and install the CXMUtilityPKG.exe
information utility. This utility is a free, downloadable software patch provided by
when viewed Microsoft to enable xml markup support with Word 2003 and Word 2007.
on the
workstation
Export To be addressed in a future release. Advise the user to format the external
function will USB in FAT file format.
not save
studies to an
external USB
drive formatted
in NTFS
Q-Station The application is operating as designed. Advise the user to limit study size
application to less than 8 GB for review on Q-Station.
crashes when
opening large
Ultrasound
datasets
Q-Station locks Workaround:
up when the 1. Install Sql Server Management Studio (see URL
user tries to https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-
copy studies to management-studio-ssms?view=sql-server-2017 for details).
a network 2. Login to Database.
share. 3. Right click on Database (QSTATAIONDB) > Select Properties.
4. Select Memory
Increase memory to
Min Set 1024 MB
Max Set to 5048 MB
______________________________________________________ ______________________________
Thumbnail 1. The study needs to be moved from its remote storage location to the Q
images are product workstation, OR
labelled “NO 2. The study was exported by the ultrasound system using the DICOM
PREVIEW”. Retired SOP classes for images or cineloops. Neither Q-Station nor
QLAB support the retired SOP classes. To remedy, disable the retired
SOP classes for export in the ultrasound system setups.
Missing The workstation was shut down while QLAB/Q-Station was still processing
images or data. To prevent this, always completely exit QLAB/Q-Station and return to
studies. the workstation's Windows desktop before shutting down the workstation.
QLAB/Q- While the Q-Assistant tool allows the user to create customized data
Station Data locations, QLAB 10/Q-Station 3.x.x stores incoming studies in one location,
Locations. the directory where the Q product was installed.
QLAB doesn’t Support for CVx was implemented with QLAB version 10.5 and higher.
recognize QLAB versions below 10.5 do not support CVx.
EPIQ CVx
studies.
Operation on Q-Station and QLAB were both developed for use with the Microsoft
an Apple Windows operating system exclusively. However, some customers have
computer. attempted using these applications on Apple Macintosh computers by first
installing a "virtual machine" application that enables the Mac to emulate
Windows operation. Reports from the field indicate that none of these
virtual machines provide the Q product sufficient access to the computer's
graphics controller to perform 3D rendering.
For Mac users, we recommend they use Boot Camp, a multi-boot utility that
allows the user to run either the Apple OS X or Microsoft Windows on an
Intel-based Macintosh computer, and then install the Q product on the
computer's Windows partition.
______________________________________________________ ______________________________
(QLAB 8.x and The QLAB 8.x DICOM server is configured to run under the Local System
lower): account, which by default has no network file access permissions.
"Permission
denied" when To change these permissions:
using a UNC 1. Go to theWindows Control Panel / Administrative Tools / Services screen
path to identify and find "dcmServerOffis" in the list of services.
a incoming file 2. Right-click on the dcmServerOffis entry and choose Properties. A dialog
storage box will appear.
location 3. From the dialog box select the "Log on" tab, which will have the "Local
System Account" option selected.
4. Select "This account:" and enter an account name and password with
network access rights for QLAB to use instead of LocalSystem.
5. Click Okay, then stop and restart the dcmServerOffis service.
6. Return to the QLAB DICOM server configuration and configure the
desired network path.
Q-Station The Q-Station patient database is not an ordinary PC file system, but an
reports "Low application specific instance of Microsoft SQL created by Q-Station at the
Storage Space time of installation. Once created, Q-Station does not have the ability to
In Studies" change the size of that database. That leaves the user who wants to re-
even though dimension an existing database one of two options:
the workstation
has storage 1. Backup the patient studies to media or a network share, delete the local
space available PMW directory using Windows Explorer, uninstall and reinstall Q-Station
using the Custom option to select the new size, then import the studies from
the backup location. See the Q-Station Help menu for more information on
study export and import.
2. Download and install the Microsoft SQL Server Management Studio, and
use it to manipulate the existing QSTATIONDB database. The SSMS can
be downloaded from URL https://docs.microsoft.com/en-
us/sql/ssms/download-sql-server-management-studio-ssms?view=sql-
server-2017
IMPORTANT NOTE: It is essential that the user backup all patient studies
before attempting either of the above methods. The user assumes all risk for
the loss of any patient data.
______________________________________________________ ______________________________
User can't If the original Q-Station sales order is not correctly provisioned, the
access Q- application will be missing features. The solution is for the Philips sales
Station basic order administrator who processed the customer's order to correct the
cardiac oversight.
measurements Ask the user to launch Q-Assistant and review the License File details. A
correctly provisioned sales order will include the three Analysis packages
(see Knova Tip 28674 for an example of a correctly provisioned license as it
appears in Q-Assistant).
______________________________________________________ ______________________________
Q-Station Workaround:
installs and 1. View the installation log (general nomenclature is as follows:-
registers “dd_vcredist_x86_XXXXXXXX.log”) for the package
successfully, “vc_redist.x86.exe” which is generated by default in the %TEMP%
but the QLAB directory and check for the exit code at the end of the log.
apps are Exit code “0”(zero) indicates successful installation, 3010 indicates that
greyed-out and a reboot of the system is required to finalize the installation. Any other
unusable. non-zero exit code indicates a failure.
2. If the exit code is a non-zero error code, go to Control Panel
Programs Programs and Features and look for the entry “Microsoft
Visual C++ Redistributable (x86)”. Right click on it, then click on
“Change.
3. On the dialog box that appears, click on “Repair”. This should repair
installation for this package, if it does not, it will display the actual error
with the error code in a Microsoft Dialog Box.
QLAB/Q- Ensure the Q product version is compatible with Windows 10 (QLAB
Station runs 10.7 or higher, Q-Station 3.7 or higher).
slowly on Advise the user to install the Microsoft Visual C++ 2008 SP1
Win10, runs Redistributable Package (x86) on the workstation. This patch is
normally on available at http://www.microsoft.com/en-
Win7 us/download/details.aspx?id=5582.
When the user Plug-ins such as Automatic Cardiac Motion Quantification (aCMQ) and
tries to use others require a minimum screen resolution of 1024 x 800 pixels. QLAB
certain QLAB does not test for this requirement during installation.
plug-ins, the
application
displays a
“ensure your
display is set to
True Color”
dialog box.
aCMQ not This issue will occur if the Windows Region and Language is set for a
visible on a format where the comma “,” is used instead of the period “.” Character on
non-US the Q product computer. To remedy, edit the PC’s Region and Language >
computer. Format > Additional Settings.
______________________________________________________ ______________________________
Q-Station fails Symptoms include:
to write to Display of the message “writing study (patient name) on cd/dvd drive :\
media failed, an error occurred while preparing to write the data to disc”.
(CD/DVD, The errors "ExportToVRPerformer failed" and
USB) "ExportVRtoDirectBurnVirtualRepository on c: drive failed" present in
the Q-Station diagnostic log.
Root cause: the Institution Name was left blank in Q-Assistant System
Information page. To remedy, add any text to the Institution Name field.
Images fail to The customer is using a third-party remote desktop manager application.
launch. When the customer logs in to the workstation and launches QLAB, it hangs.
If the user stops QLAB through the Windows Task Manager, then launches
QLAB a second time it works fine.
Advise the customer that QLAB is not designed to operate with third-party
user or desktop management applications.
The PACS will The ultrasound and QStore are sending to the same DICOM application
accept images entity (AE) on the PACS, but the AE can only provide services to one
from the device at a time.
ultrasound, but
not from Workaround: Advise the customer to create a second AE instance on the
QStore. PACS with a port number and AE Title different from the one the
ultrasound is sending to, then configure QStore to communicate with this
new AE.
(NOTE: not all PACS can support this type of configuration. Advise the
customer to consult with the PACS vendor for more information).
Q-Station Cause: Analysis Database not restored properly when the Q-Station was
patient report upgraded.
not showing Workaround:
the Structured 1. Install Sql Server Management Studio on the workstation.
Report data 2. Launch the Studio.
sent by the 3. Under Database -> Select iaDb -> Right Click -> Task-> Restore
ultrasound Database-> Point it iaDb.bak
system. 4. Click Ok.
Note: iaDb.bin is present in Q-station installer. Rename to iaDb.bak and use

it for restoring.
______________________________________________________ ______________________________
Antivirus is Many Q product performance problems have been traced to antivirus
interfering with applications being used by the customer interfering with the Philips
QLAB or Q- software. The remedy is for the customer’s IT staff to configure the
Station antivirus to “whitelist” or ignore all files and executables in the following
operation directories:
C:\Program Files (x86)\PMS\PMW\10.1.0.0\bin
C:\Program Files (x86)\PMS\QLAB\
C:\Program Files (x86)\Philips\iSPI\
Q-Assistant 1. Using Windows Explorer, browse to the folder C:\Program Files
won’t allow (x86)\PMS.
any DICOM 2. Right-click on the folder and select Properties.
nodes to be 3. Select the Security tab and ensure TrustedInstaller is present with the
added to setup. permissions ‘List folder contents’ and ‘Special permissions’ allowed.
______________________________________________________ ______________________________
Q-Station stops This issue typically occurs after the user has installed Adobe Acrobat or
displaying another document processing application on the Q-Station PC after Q-
reports Station was installed and in use.
Solution:
1. Open Windows Explorer and search for the file RegisterWord.bat.
2. Right click on RegisterWord.bat and select “Run as administrator”.
QLAB displays Advise the customer to delete the QLAB Persistent Data folder and restart
“Viewing not the computer.
possible,
unknown This error is a highly intermittent occurrence resulting from possible
error” message. corruption of Persistent Data (PD). Persistent Data is a subset of image data
that’s generated and used by QLAB when it renders its processed views of a
study. The customer can find this data by opening Windows File Explorer
on the QLAB workstation and browsing to the directory C:\Program Files
(x86)\Philips\QLAB\persistent data\9. Depending on their workstation, an
alternate location where the PD might be found is C:\Program
Files\Philips\QLAB\persistent data\9.
End of Document
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______________________________________________________ ______________________________

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PHILIPS Ultrasound Service Bulletin

Customer Service Product Support SB #: Q-001 Q

DATE: March 17, 2020 CN or CO #: N/A

SUBJECT: QLAB / Q-Station Troubleshooting Tips

SCOPE: Ultrasound, Software Products, QLAB, Q-Station.

PROBLEM: The user can experience problems with installation, uninstallation,

CAUSE: Application implementation issues; user error or misunderstanding.

Continued on next page

Important Note: The following QLAB and Q-Station releases have

Affected Products Corrective FCO Number

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Installation fails at 2. If Windows Firewall is disabled, then turn it on and re-run

Install fails, displays 1. Use the Microsoft Fixit Utility

Note: the italicized text in the pathname above will vary

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System Configuration The version of Word installed on the workstation is a trial or

Q-Assistant shows an IP Two possible causes:

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The command will take several minutes to execute. You’ll know

NOTE: The Windows Management Instrumentation command line

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Note: iaDb.bin is present in Q-station installer. Rename to iaDb.bak and use

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